Commit Graph
51 Commits
Author SHA1 Message Date
mattf 222b62abb6 Added Max Inbound Calls options to Campaigns and Users to enforce a maximum number of inbound calls received per day per agent
git-svn-id: svn://192.168.202.10@2104 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-18 13:56:53 +00:00
mattf cdbb425922 Added servers option to auto-restart Asterisk, turned off by default
Fixed several missing DB finish functions on perl scripts

git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-11-22 22:48:40 +00:00
mattf a232d1422c Changed auto-terminate vars to one day so it can restart for systems that don't reboot nightly in the AST_VDremote_agents.pl script
git-svn-id: svn://192.168.202.10@1942 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-03-23 00:00:00 +00:00
mattf 9ff9ed56c6 Fix for issue #601, reported by Acidshock
git-svn-id: svn://192.168.202.10@1888 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-30 00:32:29 +00:00
mattf 9bcfe7911a Added campaign option to check the hopper for duplicate vendor_lead_code
Added remote-agent daily stats
Added option to log non-agent-API queries from non-admin.php queries

git-svn-id: svn://192.168.202.10@1784 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-02-13 22:29:27 +00:00
mattf b4220a9a02 Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign.
git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-12-02 18:51:29 +00:00
mattf c7224e22ea Changed survey audio files to allow for multiple files with pipe delimiter
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-10 20:20:27 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos.
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-02 05:49:37 +00:00
mattf 41cd41aff4 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-07-07 18:22:51 +00:00
mattf 86a34213ae Added queuemetrics_pe_phone_append option
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-06-27 05:03:56 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 15:36:10 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 05:50:23 +00:00
mattf 81188ad231 Small query fix for systems with large queue_log table
git-svn-id: svn://192.168.202.10@1594 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-24 16:47:05 +00:00
mattf d7e5c478a3 Added List Order randomize feature
Added two new QM options in System Settings

git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-09 17:07:15 +00:00
mattf b44c4b625e Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park.
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-08 06:27:05 +00:00
mattf 42416657ee Added "Add Lead URL" feature to in-groups, it will send a web get out as soon as a lead is created by the inbound process.
Added custom fields export to the ALL-LISTS function of the lists download script

git-svn-id: svn://192.168.202.10@1531 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-30 01:11:02 +00:00
mattf 9202d72b30 Added function for start_call_url to work with remote agents
git-svn-id: svn://192.168.202.10@1453 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-22 15:25:32 +00:00
mattf c0319d3744 Added TTS voice as a web-configurable field defined per TTS entry
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-22 03:55:26 +00:00
mattf a2fea97950 fixed multi-server remote agent issue
added agent screen resolution change utility for ubuntu

git-svn-id: svn://192.168.202.10@1438 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-24 20:00:00 +00:00
mattf 7ae5b43da1 added remote agent extension groups feature
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-20 15:33:40 +00:00
mattf 77a2d6e79c Added queuemetrics_loginout option in system settings
git-svn-id: svn://192.168.202.10@1364 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-09 11:31:41 +00:00
mattf d2a3b3019b Fixing of issues with blended campaigns and outbound autodialing
git-svn-id: svn://192.168.202.10@1264 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-25 01:34:52 +00:00
mattf be4e2b2743 - Added agi-NVA_recording.agi script to allow for logging and recording of phone dialed calls
- Added MIX directory auto mixing option to CRON audio step 1
- Added outbound callerIDnumber to DROP and other AGI transfers for in-groups
- Changed called_count to increment on alt-dial calls
- Fixed variable mis-assignment in several AGI and bin scripts
- Fixed Pause code issue with QueueMetrics

git-svn-id: svn://192.168.202.10@1254 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-09 07:56:44 +00:00
mattf beb7c91248 Added ability to use Remote Agents with all inbound next-agent-call settings
Added ability to use DNCC and DNCL as Auto-Alt-Dial statuses
Fixed DNC scrubbing under some auto-alt-dial circumstances
Other small bug fixes

git-svn-id: svn://192.168.202.10@1245 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-20 10:03:39 +00:00
mattf 8124e3f74f Added names to select list on the outbound report
Added longest wait time as next agent call option
Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats
Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled
Fixed manual dial calls_today bug in vicidial.php
Several small bug fixes

git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-08 07:33:46 +00:00
mattf 6e06dcda2d remote agent DROP status fix
italian translation build update

git-svn-id: svn://192.168.202.10@990 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-26 16:57:13 +00:00
mattf 21276c1ac1 logging fixes and queue_log fixes
AST_VDauto_dial.pl fix for deleting vicidial_auto_calls entries

git-svn-id: svn://192.168.202.10@979 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-20 08:06:16 +00:00
mattf c54a5b6873 fixed issues with remote agent pl script
added hangup for left 3way vicidial_conferences in conf_update script

git-svn-id: svn://192.168.202.10@958 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-09 14:11:56 +00:00
mattf 7e11962fc1 Changed license to AGPLv2
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-10 08:02:30 +00:00
mattf 83d98e97ac Several bug fixes for remote agents,CLI lead loading, vdc_db_query
docs updated

git-svn-id: svn://192.168.202.10@775 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-02-08 13:40:05 +00:00
mattf c560a37952 fixed minor bug in AST_VDremote_agents script
git-svn-id: svn://192.168.202.10@750 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-12-20 06:25:08 +00:00
mattf 13827f2022 finished adding campaign_rank and fewest calls agent call routing
git-svn-id: svn://192.168.202.10@720 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-11-16 19:33:45 +00:00
mattf 8c12a7520e fixed unneeded simulated agent calls in AST_VDremote_agents.pl script
git-svn-id: svn://192.168.202.10@594 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-04-17 18:12:19 +00:00
mattf b4aa5eeac3 changed PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL for queue_log compatibility
git-svn-id: svn://192.168.202.10@540 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-02-22 21:15:22 +00:00
mattf fd7de16380 removed debug code from AST_VDremote_agents.pl
git-svn-id: svn://192.168.202.10@531 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-02-16 21:51:33 +00:00
mattf 097e2eb86f fixed omission in doc UPGRADE
fixed minor bug in ABANDON queue_log
trying to debug AST_VDremote_agents.pl bug where vac records are deleted

git-svn-id: svn://192.168.202.10@530 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-02-16 21:18:58 +00:00
mattf bc130e9256 added queuemetrics_log_id field to vicidial.php, vdc_db_query.php and AST_VDremote_agents.php
git-svn-id: svn://192.168.202.10@522 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-02-14 17:41:33 +00:00
mattf 63199ef936 Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions to vicidial.php,vdc_db_query.php and AST_VDremote_agents.pl
git-svn-id: svn://192.168.202.10@520 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-02-13 19:45:28 +00:00
mattf 3fe38dec15 added DB and admin parts of agent pause codes
git-svn-id: svn://192.168.202.10@492 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-02-02 18:49:48 +00:00
mattf 293167622e updated AST_VDremote_agents.pl script to have remote agent entries inherit user_level from user start vicidial_users record
git-svn-id: svn://192.168.202.10@381 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-11-10 19:50:47 +00:00
mattf e14baaad59 changes for performance testing only
git-svn-id: svn://192.168.202.10@359 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-10-18 17:38:23 +00:00
mattf fcb9592cea example changes to PERFORMANCE_TESTING doc
changes to docs for transfer extens when using SIP trunks unregistered
added sip-silence.gsm for using SIP trunks unregistered
small fix to Fastagi_call_log script for call_log END state
small fix to VDremote_agents script for performance testing

git-svn-id: svn://192.168.202.10@356 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-10-16 18:35:33 +00:00
mattf 86a0e11f98 added more to PERFORMANCE_TESTING doc
added performance_test_leads to extras directory
added test function to remote agents bin script

git-svn-id: svn://192.168.202.10@355 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-10-12 19:12:53 +00:00
mattf 76ede922db Added omit_phone_code feature
fixed logfile name issue in AST_VDauto_dial and remote_agents bin scripts

git-svn-id: svn://192.168.202.10@193 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-21 20:16:34 +00:00
mattf 1622da643f added option to disable file logging for vicidial server-side scripts
git-svn-id: svn://192.168.202.10@171 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-14 22:10:25 +00:00
mattf d2e89b3544 changed AST_VDauto_dial.pl to use /etc/astguiclient.conf for settings
one other minor change to remote_agents script

git-svn-id: svn://192.168.202.10@130 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-07 19:58:51 +00:00
mattf d31f430d21 changed AST_VDauto_dial.pl to DBI
two small typos

git-svn-id: svn://192.168.202.10@128 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-07 19:47:46 +00:00
mattf 02bdcfd858 changed ADMIN_area_code_populate.pl to DBI
git-svn-id: svn://192.168.202.10@124 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-07 17:59:47 +00:00
mattf 3442876635 fixed bug in AST_VDremote_agents.pl that would not halt dialing in certain setups when remote agent went INACTIVE
git-svn-id: svn://192.168.202.10@121 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-07 17:07:55 +00:00
mattf 54a254c4f6 changed AST_VDremote_agents.pl to use DBI
removed useless code in new_lead_file script

git-svn-id: svn://192.168.202.10@120 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-07 16:25:41 +00:00