ViciDial/agc_2-X
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29f1bc962b33d8382f64293350f254032e79d7a8
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700 Commits
Author SHA1 Message Date
mattf 1430274774 Added Manual Dial Validation campaign and system settings, forcesa gent to manually enter in the phone number before a call is placed. Does not affect 3way calls or transfers. 
git-svn-id: svn://192.168.202.10@3059 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-01-09 08:49:57 +00:00
mattf 41c05ddb3b Added external_web_socket_url option 
Fix for RINGAGENT calls in AST_update script

git-svn-id: svn://192.168.202.10@3048 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-10-04 00:28:42 +00:00
mattf 64a0c43282 Added _wait_time options to Next Agent Call settings for Campaigns and Inbound Groups. 
git-svn-id: svn://192.168.202.10@3042 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-27 04:27:51 +00:00
mattf 2903442d89 Added campaign setting to filter ANYONE Scheduled Callbacks by the DNC settings set in the campaign 
git-svn-id: svn://192.168.202.10@3038 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-25 01:18:18 +00:00
mattf 14e1742c99 Added three_way_volume_buttons campaign setting 
git-svn-id: svn://192.168.202.10@3036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-24 04:27:52 +00:00
mattf b327cf202f Added daily_reset_limit Lists feature(editable by level 9 users only) 
git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-16 15:11:54 +00:00
mattf af56994d66 fix for DB create 
git-svn-id: svn://192.168.202.10@3031 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-12 19:00:09 +00:00
mattf ba8a71944c Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf 5fad68e911 Fixed URL encoding in Agent script display 
added email count to Agent API calls_in_queue_count function

git-svn-id: svn://192.168.202.10@3022 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-03 20:16:09 +00:00
mattf 3314e62b24 Added new campaign feature to allow agents to select a specific timezone to use when scheduling callbacks. 
git-svn-id: svn://192.168.202.10@3020 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-27 18:47:45 +00:00
mattf 2f2cdd004e Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 69192f6696 Added scheduled_callbacks_force_dial campaign feature 
git-svn-id: svn://192.168.202.10@3017 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-10 18:56:56 +00:00
mattf 34c19d86ae Added "Agent Screen Logout Link Credentials" System Setting to change the agent screen logout page login link to not include user credentials. 
git-svn-id: svn://192.168.202.10@3016 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-07 21:19:17 +00:00
mattf 8113ebeedb Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf 6241eb7344 Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds. 
git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-11 21:51:32 +00:00
mattf 4cf71b9de8 small fix for multirecording script 
git-svn-id: svn://192.168.202.10@2997 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-02 13:02:35 +00:00
mattf ec2f425895 Fix for QM live monitoring 
Fix for Issue #1102

git-svn-id: svn://192.168.202.10@2993 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-29 15:05:33 +00:00
mattf 0ad803f151 Added hipchat notification script 
git-svn-id: svn://192.168.202.10@2990 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-23 23:29:11 +00:00
mattf 725c2c6483 Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to. 
git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-21 10:08:40 +00:00
mattf 6c7af512a5 Added In-Group option for Waiting Call On/Off URL, which we added to allow 
clients the ability to automatically control a web-power-switch to turn lights on and off if there are any calls waiting in an In-Group.

git-svn-id: svn://192.168.202.10@2984 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-20 12:04:51 +00:00
mattf fe04f0bba9 Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day. 
git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-13 04:08:35 +00:00
mattf 7a89a7acd6 Rewrote HELP display in web admin screens to function as database-driven 
javascript popup.

git-svn-id: svn://192.168.202.10@2979 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-12 16:09:11 +00:00
mattf b22e0bb335 Added SWITCH custom field type to put buttons on the agent FORM to allow for 
the form to be switched while on an active call.

git-svn-id: svn://192.168.202.10@2976 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-07 06:11:44 +00:00
mattf 428255ca84 Added In-Group option to override the Park Music-on-Hold. 
git-svn-id: svn://192.168.202.10@2975 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-30 23:09:46 +00:00
mattf 0092f2c3e2 Added in-group populate_lead_source, populate_lead_vendor settings 
git-svn-id: svn://192.168.202.10@2973 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-24 20:14:01 +00:00
mattf 2ef52550a1 Added pause code manager approval option, requires a manager to approve a 
specific flagged pause code before the agent is allowed to use it in their agent screen.
Added switch lead log entry display to modify lead admin page

git-svn-id: svn://192.168.202.10@2963 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-11 17:18:42 +00:00
mattf 123decb221 Added feature to allow for bulk change of campaign and in-group ranks and 
grades in the User Modify page.
Added "Admin Lead Source ID Display" System Settings option to allow Modify
 Lead page modification of Source ID field, and display in hopper list.

git-svn-id: svn://192.168.202.10@2940 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-11 04:35:19 +00:00
mattf e01d498653 Added campaign option "Script on top of Dispo" to allow the agent screen 
script tab to cover the dispo screen after hanging up the customer to
 allow for Agent-API-enabled IFRAMEs to control the agent dispo process.

git-svn-id: svn://192.168.202.10@2939 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-06 22:24:17 +00:00
mattf 6cebbbcf5b Added NO_READY option for no_agent_no_queue in-group feature, issue #1046 
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 15:26:43 +00:00
mattf 5ff03c8d6d Added pause_max_dispo, fix for issue #1030 
git-svn-id: svn://192.168.202.10@2922 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 14:18:34 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 54e82a201a Added basic GDPR features for lead activity download and delete. 
git-svn-id: svn://192.168.202.10@2915 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-13 21:18:12 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf d2019971ab Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf 7554806b1f Added flush for cid_channels_recent table 
git-svn-id: svn://192.168.202.10@2890 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 14:49:41 +00:00
mattf 896e2acc5e Added anyone_callback_inactive_lists system setting and functionality 
git-svn-id: svn://192.168.202.10@2889 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 00:03:05 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 5a7ee21e57 Added no_empty_session_warnings as agc/options.php setting 
Allowed = in get2post.php script

git-svn-id: svn://192.168.202.10@2877 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-28 23:11:14 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf 4629b799db Added PREVIEW_ options for get_call_launch 
Added code to old ASTupdate script to handle more gracefully frozen connections to Asterisk

git-svn-id: svn://192.168.202.10@2873 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-15 03:01:55 +00:00
mattf 9cbeaf9ad2 Fix for custom field duplicate issue in web lead loader, removed link to old lead loader 
git-svn-id: svn://192.168.202.10@2867 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 20:19:28 +00:00
mattf aaf022287a Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf 3a8a873b6c Added campaign option to allow agents to pause the Manual Dial Auto Next feature 
git-svn-id: svn://192.168.202.10@2860 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 20:03:40 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf b0911d00bf Added the ability to include duplicate custom text fields in a custom fields 
form in the agent screen.

git-svn-id: svn://192.168.202.10@2855 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-17 06:52:37 +00:00
mattf 5cbe720eee Added scheduled_callbacks_email_alert campaign option 
git-svn-id: svn://192.168.202.10@2842 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:12:27 +00:00
mattf 599632f1db Added webphone_layout option to phones and user groups 
git-svn-id: svn://192.168.202.10@2840 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 19:35:55 +00:00
mattf 26a977d040 DB changes for last code commit 
git-svn-id: svn://192.168.202.10@2836 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-07 02:13:05 +00:00
mattf 0f018315bc DB update for server_performance, disk reads/writes 
git-svn-id: svn://192.168.202.10@2831 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-02 15:24:28 +00:00
mattf d355b2f13a Added extension append cidname options 
Added custom reports link variables

git-svn-id: svn://192.168.202.10@2825 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-30 13:14:52 +00:00