ViciDial/agc_2-X
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2f2cdd004eda507201d36f7e01d01d36e93787b5
Commit Graph
821 Commits
Author SHA1 Message Date
mattf 2f2cdd004e Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 69192f6696 Added scheduled_callbacks_force_dial campaign feature 
git-svn-id: svn://192.168.202.10@3017 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-10 18:56:56 +00:00
mattf 34c19d86ae Added "Agent Screen Logout Link Credentials" System Setting to change the agent screen logout page login link to not include user credentials. 
git-svn-id: svn://192.168.202.10@3016 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-07 21:19:17 +00:00
mattf 4527c5e778 missing header added for previous admin.php change 
git-svn-id: svn://192.168.202.10@3014 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-07 14:35:14 +00:00
mattf b6aa5325cb small fix to last admin.php change for DIFF display 
git-svn-id: svn://192.168.202.10@3013 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-07 14:31:46 +00:00
mattf ec29400c24 Added change for admin change log for Admin Modify Lead to better show lead changes 
git-svn-id: svn://192.168.202.10@3012 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-07 14:02:04 +00:00
mattf 8113ebeedb Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf b1865889bc Modified calls to audio file chooser function in admin web pages 
Added options to expired list exporter to use different date ranges for exports and deletes

git-svn-id: svn://192.168.202.10@3005 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-07-01 11:31:23 +00:00
mattf 8af6748c0d Modified audio chooser window to appear at height where mouse was clicked in JS functions in admin web screens 
git-svn-id: svn://192.168.202.10@3002 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-20 01:45:07 +00:00
mattf cafdf4bda9 Fix for issue #1108 in admin.php 
git-svn-id: svn://192.168.202.10@3000 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-13 13:45:24 +00:00
mattf 6241eb7344 Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds. 
git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-11 21:51:32 +00:00
mattf 010ca7bc4c Small DID bug fix, added Call Menus list on Modify Call Time page on admin.php 
git-svn-id: svn://192.168.202.10@2995 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-30 04:27:00 +00:00
mattf ec2f425895 Fix for QM live monitoring 
Fix for Issue #1102

git-svn-id: svn://192.168.202.10@2993 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-29 15:05:33 +00:00
mattf 725c2c6483 Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to. 
git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-21 10:08:40 +00:00
mattf 6c7af512a5 Added In-Group option for Waiting Call On/Off URL, which we added to allow 
clients the ability to automatically control a web-power-switch to turn lights on and off if there are any calls waiting in an In-Group.

git-svn-id: svn://192.168.202.10@2984 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-20 12:04:51 +00:00
mattf fe04f0bba9 Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day. 
git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-13 04:08:35 +00:00
mattf 7a89a7acd6 Rewrote HELP display in web admin screens to function as database-driven 
javascript popup.

git-svn-id: svn://192.168.202.10@2979 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-12 16:09:11 +00:00
mattf 428255ca84 Added In-Group option to override the Park Music-on-Hold. 
git-svn-id: svn://192.168.202.10@2975 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-30 23:09:46 +00:00
mattf 0092f2c3e2 Added in-group populate_lead_source, populate_lead_vendor settings 
git-svn-id: svn://192.168.202.10@2973 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-24 20:14:01 +00:00
mattf d896cb74af admin.php help fixes 
Conf update script Fix for high-volume systems, added varibles to hangup queryCID

git-svn-id: svn://192.168.202.10@2969 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-21 03:29:19 +00:00
mattf cda1fec0dd Added Dispo URL Filter feature 
git-svn-id: svn://192.168.202.10@2964 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-12 03:19:07 +00:00
mattf 2ef52550a1 Added pause code manager approval option, requires a manager to approve a 
specific flagged pause code before the agent is allowed to use it in their agent screen.
Added switch lead log entry display to modify lead admin page

git-svn-id: svn://192.168.202.10@2963 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-11 17:18:42 +00:00
mattf b45ac55ffa Added options to update_campaign, add_user, update_phone in Non-Agent API 
Added function update_did to Non-Agent API

git-svn-id: svn://192.168.202.10@2959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-31 21:29:15 +00:00
mattf 417db24c57 Added download of CID Group records feature 
Added 'active' column to CID Group import in Bulk Tools page

git-svn-id: svn://192.168.202.10@2956 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-30 19:00:09 +00:00
mattf 8a42935f87 Translated phrases fixes, issue #1081 
Added AST_expired_list_exporter.pl script

git-svn-id: svn://192.168.202.10@2944 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-16 11:56:34 +00:00
mattf 123decb221 Added feature to allow for bulk change of campaign and in-group ranks and 
grades in the User Modify page.
Added "Admin Lead Source ID Display" System Settings option to allow Modify
 Lead page modification of Source ID field, and display in hopper list.

git-svn-id: svn://192.168.202.10@2940 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-11 04:35:19 +00:00
mattf e01d498653 Added campaign option "Script on top of Dispo" to allow the agent screen 
script tab to cover the dispo screen after hanging up the customer to
 allow for Agent-API-enabled IFRAMEs to control the agent dispo process.

git-svn-id: svn://192.168.202.10@2939 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-06 22:24:17 +00:00
mattf cac5ef031c Added higher hopper level options to admin.php 
git-svn-id: svn://192.168.202.10@2927 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-22 05:19:42 +00:00
mattf 3c658eb049 Fixed issue with CID Groups in admin.php 
git-svn-id: svn://192.168.202.10@2926 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-20 03:06:19 +00:00
mattf 6cebbbcf5b Added NO_READY option for no_agent_no_queue in-group feature, issue #1046 
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 15:26:43 +00:00
mattf 5ff03c8d6d Added pause_max_dispo, fix for issue #1030 
git-svn-id: svn://192.168.202.10@2922 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 14:18:34 +00:00
mattf e5c5a54bab Many translation strings and permissions fixes, issue #1065 
git-svn-id: svn://192.168.202.10@2921 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-16 22:56:58 +00:00
mattf 770a818e4f Fix for system summary screen, issue #1068 
git-svn-id: svn://192.168.202.10@2919 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-16 18:38:10 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 54e82a201a Added basic GDPR features for lead activity download and delete. 
git-svn-id: svn://192.168.202.10@2915 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-13 21:18:12 +00:00
mattf 5fccd05871 Added Outbound Lead Source Report 
git-svn-id: svn://192.168.202.10@2912 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 16:29:38 +00:00
mattf 489e79327a small fix to last commit 
git-svn-id: svn://192.168.202.10@2911 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 15:32:56 +00:00
mattf 013fa5b592 Changed campaign dial statuses to allow List and allowed In-Group selected status group statuses in admin.php 
git-svn-id: svn://192.168.202.10@2910 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 15:28:49 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf a569a950d8 small fix for settings container type menu 
git-svn-id: svn://192.168.202.10@2904 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-01 20:54:38 +00:00
mattf 395db81dc8 Added link to selected Inbound No-Agent No-Dial settings container 
git-svn-id: svn://192.168.202.10@2899 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 14:42:37 +00:00
mattf d2019971ab Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf 04fe01cd9e Added calls_in_queue_count function to Agent API 
git-svn-id: svn://192.168.202.10@2893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 22:12:30 +00:00
mattf 796cc9b2b6 Added Process Report 
admin_lists_custom code cleanup
New caller ID name code

git-svn-id: svn://192.168.202.10@2892 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 05:46:15 +00:00
mattf 896e2acc5e Added anyone_callback_inactive_lists system setting and functionality 
git-svn-id: svn://192.168.202.10@2889 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 00:03:05 +00:00
mattf 87f36940ea Added call_status_stats API function 
Added vendor lead code filtering option to Lead Export Report

git-svn-id: svn://192.168.202.10@2882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-10 01:27:59 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 52153180dd Added housecleaning code for admin web 
git-svn-id: svn://192.168.202.10@2879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-30 04:21:18 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf 19f5ebacf8 small fix for last commit 
git-svn-id: svn://192.168.202.10@2874 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-15 07:59:44 +00:00