ViciDial/agc_2-X
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b44c4b625e1efadab31361ded6efb08be499f960
Commit Graph
20 Commits
Author SHA1 Message Date
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf d522b0ff44 Added external_add_lead api.php function 
git-svn-id: svn://192.168.202.10@1396 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 04:56:38 +00:00
mattf 7ae5b43da1 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 4754edf819 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf b9e0c22091 Added variable sizing on the vicidial.php screen 
git-svn-id: svn://192.168.202.10@1293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-07 12:29:04 +00:00
mattf 9024491595 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call. 
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 17:04:26 +00:00
mattf f7e85bd029 Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables 
Added 5 custom fields to the user settings
Added st* functions to agent api

git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-13 01:03:54 +00:00
mattf d51b7c6a38 Added non-agent API function and Real-time report feature to allow managers to change agent selected in-groups and blended outbound auto-dial state 
git-svn-id: svn://192.168.202.10@1270 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-04 21:15:08 +00:00
mattf 068c58571e Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen. 
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-01 06:39:15 +00:00
mattf 3969a93db3 Added fields to call export 
limited called count to 100 in list display

git-svn-id: svn://192.168.202.10@1261 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-21 08:47:54 +00:00
mattf 9c4867abdd Added list ID to list update process and DB, as well as allowing for multiple results 
git-svn-id: svn://192.168.202.10@1218 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-07 10:41:03 +00:00
mattf ccc2c476f3 small docs and comments updates 
trunk - added Vtiger click-to-dial from Planned event screen

git-svn-id: svn://192.168.202.10@1093 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-08 08:59:47 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls 
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-06 16:14:14 +00:00
mattf c6bda976aa Added script to allow for batch synchronization between Vtiger 5.0.4 and VICIDIAL. 
Added script to allow for batch loading of leads into Vtiger
Several other Vtiger integration changes
see docs/VTIGER.txt for more info

git-svn-id: svn://192.168.202.10@1039 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-28 21:02:17 +00:00
mattf bcb667eef3 added click-to-dial to Vtiger integration 
added agent alert option to vicidial.php
some bug fixes and doc updates

git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-27 08:03:01 +00:00
mattf 503dfe5013 added agent API functionality for pause/resume and dial a number 
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-20 22:33:45 +00:00
mattf c17292ae7e optimized all AST_CRON_audio handling scripts to be more efficient 
added new minicsv file format for CLI lead loader script
in trunk, added new non-agent API script(add a new lead)

git-svn-id: svn://192.168.202.10@930 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-01 04:52:26 +00:00
mattf 4a44e08def moved the seconds field in vicidial.php 
added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count

git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-04 03:02:50 +00:00