Commit Graph
719 Commits
Author SHA1 Message Date
mattf de444dc733 Added User Inbound Calls Credits feature
Added User Inbound Calls Today admin utilities page

git-svn-id: svn://192.168.202.10@3730 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-05-23 15:08:36 +00:00
mattf 3b3d2c56fe Added in-group and campaign custom fields 1-5, for script/webform/dispo-call-url use, chat fixes, qc fixes
git-svn-id: svn://192.168.202.10@3725 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-05-19 00:20:45 +00:00
mattf fd3af756d7 Fix for manual dial call error handling in agent screen
git-svn-id: svn://192.168.202.10@3722 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-05-14 00:55:00 +00:00
mattf c3e79e237c Changed phone login to readonly when password is forced to change in vicidial.php
git-svn-id: svn://192.168.202.10@3720 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-04-25 13:51:54 +00:00
mattf c962a03d2b Added agent screen latency logging, viewable in the Real-Time Report and
the new Agent Latency Report.

git-svn-id: svn://192.168.202.10@3712 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-04-21 15:01:04 +00:00
mattf b934fbed7c fix for last commit
git-svn-id: svn://192.168.202.10@3710 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-04-18 20:00:06 +00:00
mattf 3d304a7661 Added dial_override_limit agc/options.php setting
Added vicidial_user_dial_log logging, and rate limiting

git-svn-id: svn://192.168.202.10@3709 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-04-18 19:55:12 +00:00
mattf 52f5464c39 Added send_notification Agent-API function
git-svn-id: svn://192.168.202.10@3704 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-04-13 15:57:41 +00:00
mattf d189fd08fb Added VERM report links to main admin Reports page
Fix for input variable filter issue
Added include_sales_in_TPD_report option in Team Performance Detail report

git-svn-id: svn://192.168.202.10@3703 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-04-07 22:42:50 +00:00
mattf 3644c8f33a Added "Show Confetti" campaign setting, allowing for confetti to be shown to agents when they disposition a call as a SALE and/or a CALLBACK flagged status.
Added "Abandon Check Queue" feature, to catch dropped Call Menu calls that are tagged with a Lead ID. For more information, see the bottom of the INBOUND_CALLBACK_QUEUE.txt document.
Added "Asterisk Restart URL" to the Modify Servers page, this can send a URL request any time Asterisk is auto-restarted on that server.
Added display of inbound Call Menu calls to the Admin Modify Lead page if CallerID display option is used on page.

git-svn-id: svn://192.168.202.10@3699 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-03-12 15:42:36 +00:00
mattf 6aa79c7a99 Added setTimeoutAudioLoop agent_screen_timer option, Issue #1448
git-svn-id: svn://192.168.202.10@3694 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-03-07 18:05:28 +00:00
mattf 3b30d86a14 Added 20Hz_tone browser sound, Issue #1448
git-svn-id: svn://192.168.202.10@3693 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-03-06 18:45:24 +00:00
mattf 8f7f518083 Fix for AgentHangupCallRoute on ringing calls in vicidial.php
Update to docs

git-svn-id: svn://192.168.202.10@3692 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-03-04 13:24:13 +00:00
mattf b26dd1e424 Fix for In-Group manual dial logging issue in the agent screen.
git-svn-id: svn://192.168.202.10@3686 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-02-21 05:42:32 +00:00
mattf 624eaefb2d Added filtering of 3-way number to dial to remove non-diable characters in vicidial.php
git-svn-id: svn://192.168.202.10@3677 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-01-31 13:27:46 +00:00
mattf 53fa4f4864 Added "Agent Call Hangup Route" campaign settings, allowing you to send calls that an agent is finished with to a Call Menu, In-Group or a pre-recorded message before hanging up the call.
NOTE: After upgrading your system, be sure to set each dialer to "Rebuild conf files" = 'Y' for this feature to work properly.
Changed year in admin screens to 2023.

git-svn-id: svn://192.168.202.10@3672 3d104415-ff17-0410-8863-d5cf3c621b8a
2023-01-18 21:25:08 +00:00
mattf a5869c8e92 small fix to last commit
git-svn-id: svn://192.168.202.10@3660 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-12-06 22:21:07 +00:00
mattf 1f4a065d13 Added login form multi-submit prevention ($login_submit_once) to agent screen
Added dialRegExten_enabled webphone option to agent screen

git-svn-id: svn://192.168.202.10@3659 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-12-06 21:07:58 +00:00
mattf fb53d45dd2 Fix for recording buttons ALLFORCE issue #1389 in vicidial.php
git-svn-id: svn://192.168.202.10@3657 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-11-17 03:00:28 +00:00
mattf 4779d8c88a Fix for long in-group dialstring extensions on agent in-group calls/transfers
git-svn-id: svn://192.168.202.10@3656 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-11-16 17:39:57 +00:00
mattf 18c7cd83f8 Fix for dispo timer issue #1387 in vicidial.php
git-svn-id: svn://192.168.202.10@3655 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-11-12 21:57:23 +00:00
mattf 62771313ae Added webphone_settings option to phones, pointed to a settings container
git-svn-id: svn://192.168.202.10@3650 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-10-21 16:42:59 +00:00
mattf f2daa70862 Added login_kickall system setting
git-svn-id: svn://192.168.202.10@3649 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-10-21 13:42:16 +00:00
mattf 5b2766c811 Fix for webform URLs updates with correct recording variables in vicidial.php
git-svn-id: svn://192.168.202.10@3647 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-10-12 21:26:15 +00:00
mattf 63cfedc189 Fix for user group permissions in Uer Logins Report
Fix for loading internal chat while agent screen is still loading

git-svn-id: svn://192.168.202.10@3643 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-09-22 14:36:46 +00:00
mattf b14cb051d6 Added INSERT_before_body_close options.php setting in vicidial.php, Issue #1375
updated TCPA doc

git-svn-id: svn://192.168.202.10@3641 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-09-16 13:09:01 +00:00
mattf 8cf2bf06b3 Small change for user_group_script override in vicidial.php
git-svn-id: svn://192.168.202.10@3637 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-09-08 12:53:50 +00:00
mattf e56dc85fdf Fix for issues with manager validation where manager has a long password in vicidial.php
git-svn-id: svn://192.168.202.10@3635 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-09-01 17:36:34 +00:00
mattf 1f88e0aa64 Added User Group "Script Override" option
git-svn-id: svn://192.168.202.10@3634 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-09-01 13:54:01 +00:00
mattf c8c6e56bec Fix for rare Agent Pause Max issue with previewed manual dial calls that don't answer
git-svn-id: svn://192.168.202.10@3613 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-07-25 13:44:33 +00:00
mattf cffa58aa7d Small fix for last commit
git-svn-id: svn://192.168.202.10@3610 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-06-24 01:04:13 +00:00
mattf 322c55ba08 Added max_logged_in_agents campaign/system settings and dial_prefix list override
git-svn-id: svn://192.168.202.10@3609 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-06-23 20:39:09 +00:00
mattf 1cc38bfeea Fix for rare Dead audio trigger and blind monitor trigger issue #1361 in vicidial.php
git-svn-id: svn://192.168.202.10@3607 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-05-24 22:53:30 +00:00
mattf 265558e78e Small fix for encrypted auth in agent screen
git-svn-id: svn://192.168.202.10@3603 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-05-19 02:32:01 +00:00
mattf f565ae3a74 Added script_tab_frame_size campaign setting
git-svn-id: svn://192.168.202.10@3600 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-05-10 21:17:56 +00:00
mattf 07ba369ae8 Added ig_xfer_list_sort campaign setting
git-svn-id: svn://192.168.202.10@3597 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-05-06 13:28:41 +00:00
mattf 0dd2c833cf Added STAGING option for campaign presets
Added DELETE action to the 'update_presets' Non-Agent API function
Added more time-sync detailed logging from the agent screen

git-svn-id: svn://192.168.202.10@3586 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-03-10 15:09:55 +00:00
mattf 24831e8cef Fix for issue with pausing when calling agent phone again while already paused in vicidial.php
git-svn-id: svn://192.168.202.10@3584 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-03-10 03:23:13 +00:00
mattf e80568a441 Cleanup from input variable filter updates
git-svn-id: svn://192.168.202.10@3580 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-03-04 05:38:26 +00:00
mattf 31ed5a073c Added allow_web_debug system setting to disable $DB output by default.
Added more input variable filtering

git-svn-id: svn://192.168.202.10@3567 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-02-21 15:41:15 +00:00
mattf ca414e4e48 Added agent_hide_hangup system and campaign settings
git-svn-id: svn://192.168.202.10@3565 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-02-18 01:02:53 +00:00
mattf a91fb13993 Added more logging of dial alerts, force PauseCode MDSKIP when skipping previewed lead in vicidial.php
Added pause_max_url campaign feature
Updated CALL_URL_FEATURES.txt doc

git-svn-id: svn://192.168.202.10@3561 3d104415-ff17-0410-8863-d5cf3c621b8a
2022-02-13 14:24:13 +00:00
mattf 0f7cd741d8 Fix for API transfer if AGENTDIRECT selected, issue #1330 in vicidial.php
git-svn-id: svn://192.168.202.10@3549 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-12-23 14:17:36 +00:00
mattf 1c0d15616c Fix for API hangup post-call survey issue #1338 in vicidial.php
git-svn-id: svn://192.168.202.10@3548 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-12-23 13:49:43 +00:00
mattf c93c263bb6 Fix for alternate number auto-dial logging issues in vicidial.php
git-svn-id: svn://192.168.202.10@3520 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-09-13 12:35:19 +00:00
mattf 1c3714bb20 Fixes for inconsistent hangup_xfer_record_start behavior in vicidial.php
git-svn-id: svn://192.168.202.10@3487 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-07-20 13:01:31 +00:00
mattf f33fba656f Added new state override options for 24-Hour Call Count Limits
Fix for vicidial.php issue with Dial In-Group calls with filter errors

git-svn-id: svn://192.168.202.10@3485 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-07-19 21:11:23 +00:00
mattf 888a13abfc Added 24-Hour Called Count Limit campaign feature, allows you to limit the number of calls to be placed to a phone number or lead in a 24-hour time period. Also allows for state-based override settings. For more information, read the CALL_COUNT_LIMITS.txt doc.
git-svn-id: svn://192.168.202.10@3483 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-07-16 05:49:21 +00:00
mattf 100dbb2463 Added display of Call Time Holidays to the agent screen Scheduled Callbacks calendar
git-svn-id: svn://192.168.202.10@3474 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-07-06 05:40:26 +00:00
mattf 1d23441b44 Added user_pass_webform and phone_login_webform agc/options.php settings(remove user/pass population from default weform variables)
git-svn-id: svn://192.168.202.10@3473 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-07-06 00:03:33 +00:00