ViciDial/agc_2-X
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e8fff646aba814ad6f3bc6fcb0d579ef950fa997
Commit Graph
151 Commits
Author SHA1 Message Date
mattf e8fff646ab Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf 20c289a2b3 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf 51b25a5984 More changes related to inbound answer configuration 
git-svn-id: svn://192.168.202.10@3260 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-25 03:50:59 +00:00
mattf 6b90fbea52 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf b72ebbc9df Added STC(settings-container) and LTT(lead temp table) message playback options for the VD_amd.agi script 
git-svn-id: svn://192.168.202.10@3235 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 06:29:14 +00:00
mattf 346f939676 Fix for Asterisk manager changes since version 13. 
Added optionnal Asterisk security logging script.

git-svn-id: svn://192.168.202.10@3230 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-22 20:08:54 +00:00
mattf dc570d95b3 Added Auto-Rotating CID Group numbers, allowing for timed automatic cycling of CID numbers, one-at-a-time, within a CID Group. 
Added more features to CallerID_log_report.php

git-svn-id: svn://192.168.202.10@3188 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 17:37:16 +00:00
mattf 37f62d3836 Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf fb563fe4fc Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf 0b5049eb7e Added experimental SIP event logging 
git-svn-id: svn://192.168.202.10@3106 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 17:32:43 +00:00
mattf 4b39c8b86a Added recent session per-call logging and force_fronter_audio_stop Agent API function 
git-svn-id: svn://192.168.202.10@3066 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-22 18:32:05 +00:00
mattf ce0cc04fdb Added vicidial_list stuck QUEUE reset at TEoD 
git-svn-id: svn://192.168.202.10@3052 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-10-28 18:53:01 +00:00
mattf cf6b755da9 Added more allowed codecs to conf file generation 
git-svn-id: svn://192.168.202.10@3047 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-30 14:14:35 +00:00
mattf b327cf202f Added daily_reset_limit Lists feature(editable by level 9 users only) 
git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-16 15:11:54 +00:00
mattf ba8a71944c Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf 2f2cdd004e Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf fe04f0bba9 Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day. 
git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-13 04:08:35 +00:00
mattf d5413661bb Added additional logging for Timeclock end-of-day processes 
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-01 18:45:21 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf d12f003130 Added process debug with --DebugXXX flag and screen logging for main processes and screenlog rolling 
git-svn-id: svn://192.168.202.10@2837 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 03:16:27 +00:00
mattf 23efb62a70 Fix for recordings beginning with CALLID 
more updates for Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2819 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-22 02:17:39 +00:00
mattf 7c00875818 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf 50dd55dcd3 Added counter variable to HTTP Agent Push events 
Added caching of hourly log totals for AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2797 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-26 13:30:36 +00:00
mattf 0b5d74c37f Fixed help documentation for delay seconds in ADMIN keepalive script, issue #1025 
git-svn-id: svn://192.168.202.10@2790 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-11 12:26:14 +00:00
mattf cee52889a0 Added basic one-way Cross-Cluster-Communication feature 
Added ccc_lead_info API function
If phone entry fullname and cidnumber are empty, don't populate a callerid conf line in ADMIN_keepalive_ALL.pl script

git-svn-id: svn://192.168.202.10@2776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 20:13:55 +00:00
mattf 67cf20b7ba Added alternative uptime counter in seconds for ADMIN_keepalive_ALL.pl script 
Added more debug events and data to agent screen debug logging

git-svn-id: svn://192.168.202.10@2753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-13 21:44:09 +00:00
mattf c5a734ccf6 Added Drop Lists feature, allowing you to add new leads to a list built from 
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 19:56:06 +00:00
mattf 6feb8bde5c Added conf_qualify phones option for IAX 
git-svn-id: svn://192.168.202.10@2708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-20 17:53:56 +00:00
mattf f397b629c9 Added admin Automated Reports section, allowing easier web configuration of scheduled reports being sent by Email or FTP. 
git-svn-id: svn://192.168.202.10@2695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-05 04:34:52 +00:00
mattf 4ebe87b629 Added cm_phonesearch.agi script for phone number searching and redirection from a Call Menu 
git-svn-id: svn://192.168.202.10@2657 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-01-13 21:53:15 +00:00
mattf 64386356b6 Added conf_qualify servers option 
git-svn-id: svn://192.168.202.10@2655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-27 03:27:36 +00:00
mattf 1d6dccc909 small fixes for recent changes 
git-svn-id: svn://192.168.202.10@2621 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-16 12:00:01 +00:00
mattf 5970a54bb4 Added List Merge utility 
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-14 13:10:56 +00:00
mattf bdbf4cc3b9 Added campaign option to move USERONLY scheduled callbacks to ANYONE callbacks after X minutes being LIVE without the agent calling them back. 
Changed web admin sidebar menu design

git-svn-id: svn://192.168.202.10@2492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-25 18:39:51 +00:00
mattf 5ca41ee715 Added new webphone options 
Added option to define a carrier across all servers

git-svn-id: svn://192.168.202.10@2488 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 17:04:52 +00:00
mattf 3fd75a75c6 Added Alternate IVR(Call Menu) Logging options 
Added more optional logging to ADMIN_keepalive_ALL.pl script for end-of-day processes, also those processes now only run on the voicemail server of a cluster.

git-svn-id: svn://192.168.202.10@2486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 05:08:50 +00:00
mattf f1c30b9bfa Added utility to gather and display Asterisk debug information. Includes a server setting and Admin Utilities report. 
git-svn-id: svn://192.168.202.10@2445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-29 22:33:17 +00:00
mattf 65d9de6e3b Fix for double-write of extension in conf files for IAX and SIP, Issue #908 
git-svn-id: svn://192.168.202.10@2442 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-26 15:30:00 +00:00
mattf 911c4fa86e Added Chat Messaging 
git-svn-id: svn://192.168.202.10@2428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-14 02:12:07 +00:00
mattf c4f9e4a502 Added phone options to have call go to dialplan extension instead of voicemail if phone not answered 
git-svn-id: svn://192.168.202.10@2423 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-04 11:58:37 +00:00
mattf 28f39a42e5 Added the system setting USA-Canada Phone Number Dialcode Fix which will trigger a process that will run at the Timeclock End of Day that will check all phone numbers to populate the dial code, or phone code, field 
with a 1 if it is missing as well as remove a leading 1 from the phone
 number field if it is present.


Added --lstn-buffer option to keepalive script to run special enhanced buffer version of the Listen process. Requires newer Net::Telnet perl
 module version.

git-svn-id: svn://192.168.202.10@2405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-02 21:45:54 +00:00
mattf adaf80312b Added experimental Agent Whisper Monitoring from the Real-time Report. Must be enabled in System Settings. Issue #840 
git-svn-id: svn://192.168.202.10@2365 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-08-04 15:38:38 +00:00
mattf 79a4605fa1 Added agent debug logging and report 
git-svn-id: svn://192.168.202.10@2355 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-24 14:31:34 +00:00
mattf 68bb26ee60 Added System Settings to allow custom prompts on agent login and when an agent leaves a 3way call in the agent screen. 
Added ability to use url encoded web form addresses in non-agent API add_list and update_list functions.

git-svn-id: svn://192.168.202.10@2296 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-03-09 07:25:15 +00:00
mattf 830c8db6b0 Added flag to delete voicemail greeting when changed from an audio file to empty 
git-svn-id: svn://192.168.202.10@2247 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-01-13 01:20:24 +00:00
mattf 8382c16e49 Trigger sounds update on voicemail server when phone record is updated in admin.php 
Changed ADMIN_keepalive_ALL.pl to clear out old unavail voicemail greetings before copying custom greeting

git-svn-id: svn://192.168.202.10@2229 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-12-27 15:16:10 +00:00
mattf e2b1843c59 Added audio_store_details audio file info gathering and DB population 
git-svn-id: svn://192.168.202.10@2211 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-25 23:30:23 +00:00
mattf afe1f21e19 Added concurrency checks to several of the keepalive spawned scripts 
Changed ASTVDautoFILL screen label to ASTVDadFILL
Added admin_test variable for vicidial.php to test dialers set to agent active=N

git-svn-id: svn://192.168.202.10@2185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-13 21:44:47 +00:00