Commit Graph
596 Commits
Author SHA1 Message Date
mattf ff938c5224 Added ability to set an audio store file for the voicemail greeting message
Added ability to delete audio files from the audio store

git-svn-id: svn://192.168.202.10@1865 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-10-19 13:43:41 +00:00
mattf f7e225b2c7 Updates to cm AGI script for extended fields
altered cm.agi script to skip lead updates for extended fields with non-digit responses
Added tabtwo format to CLI lead loader

git-svn-id: svn://192.168.202.10@1861 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-10-08 11:10:48 +00:00
mattf d45ebf46a4 Added additional extended vl fields
Added new vote17csv CLI lead loading format

git-svn-id: svn://192.168.202.10@1856 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-09-07 20:04:36 +00:00
mattf ce77ca9339 Added vicidial_dial_log outbound call logging
git-svn-id: svn://192.168.202.10@1854 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-08-31 21:19:27 +00:00
mattf 648681fa64 Added non-loading webphone options and API agent call and webphone url functions
git-svn-id: svn://192.168.202.10@1852 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-08-20 15:08:18 +00:00
mattf 575da442b3 Added Max Stats download feature to admin.php
Added extended vicidial_list fields option
Added TNM duplicate delete and DOB format options to CLI lead loader
Added talk time % column to the Agent Time Detail report

git-svn-id: svn://192.168.202.10@1839 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-07-14 02:11:55 +00:00
mattf c8cd121e9a Added option to allow for SQL qualifying of a lead before playing a Call Menu
git-svn-id: svn://192.168.202.10@1838 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-07-06 21:01:55 +00:00
mattf 1af6d9e923 Modified fcstats.php to use sales status flag for SALES
Updated vicidial Firefox plugin for click-to-dial to work with newer versions of Firefox
Added --temp_dir= flag to the AST_VDsales_export.pl script to fix concurrency issues

git-svn-id: svn://192.168.202.10@1837 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-07-06 12:08:58 +00:00
mattf f91898e281 issue with concurrency checks fixed
bug fixes for file upload scripts

git-svn-id: svn://192.168.202.10@1822 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-05-25 18:36:19 +00:00
mattf b4ac60ecb1 Added options to allow for an agent to place manual dial calls out as if they were in-group inbound calls. Also allows for no-dial calls that are not actually placed out the telco, but are logged as calls. For more information see the "In-Group Manual Dial" options in Campaign Detail
git-svn-id: svn://192.168.202.10@1816 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-05-13 05:01:03 +00:00
mattf 3cb71091ff Added CLI ftp options to AST_VDsales_export.pl script
git-svn-id: svn://192.168.202.10@1815 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-05-12 00:33:11 +00:00
mattf 03993cc72c Fix for issue #567
Fix for ALL_outbound AGI related to ready agents with no in-groups in blended campaign
Fix related to park bug fixed 2 weeks ago, correcting past records in the AST_cleanup_agent_log.pl script
Adjusting of default database values in trunk

git-svn-id: svn://192.168.202.10@1813 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-05-08 16:13:20 +00:00
mattf c94329b22f added --seconds option to AST_flush_DBqueue.pl script
git-svn-id: svn://192.168.202.10@1806 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-04-11 20:43:35 +00:00
mattf 88e3a7d18c Changed auto-alt-dial multi-lead processing to use server max recording time value for time in AST_VDauto_dial.pl script
Changed the AST_flush_DBqueue.pl script to only need to run from one server in a cluster
Fixed an issue on some systems with MANUAL dial method hotkey usage in vicidial.php
Changed non-agent-api agent stats export function to use case-insensitive user IDs and include all pauses
update docs
some small formatting changes and bug fixes

git-svn-id: svn://192.168.202.10@1803 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-04-04 17:38:42 +00:00
mattf a9aaf9025d Added Carrier Log and Hangup Reason reports to Admin Utilities screen
Added Lead Loading File Templates
Added "--daily" option to the ADMIN_archive_log_tables.pl script allowing
	for the call_log and vicidial_log_extended tables to be archived every
	night and only keep the last 24-hours of logs in the active table.
Fixed Hopper call count limit bug

git-svn-id: svn://192.168.202.10@1800 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-04-03 02:20:33 +00:00
mattf e89e6c4570 Fixed issue #545
Fixed small admin.php moh issue in campaigns
Added separate Net::SFTP and Net::SSH2::SFTP sales export scripts

git-svn-id: svn://192.168.202.10@1793 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-03-01 22:47:25 +00:00
mattf 966564377e Added Dialer Inventory Report options for excluding lists and ranking shifts display order
Added User Group multi-selection option to the real-time report
Added HTML bar chart display options to most of the reports
Removed password logging from admin scripts failed login attempts
Made webroot-writable system setting function the same on all admin scripts
Fixed list lastcalldate for manual dial calls

git-svn-id: svn://192.168.202.10@1789 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-02-24 21:43:54 +00:00
mattf 57dd21a942 Changed priority loading of new auto-generated separated contexts in keepalive script
git-svn-id: svn://192.168.202.10@1785 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-02-14 15:09:37 +00:00
mattf 9bcfe7911a Added campaign option to check the hopper for duplicate vendor_lead_code
Added remote-agent daily stats
Added option to log non-agent-API queries from non-admin.php queries

git-svn-id: svn://192.168.202.10@1784 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-02-13 22:29:27 +00:00
mattf 7a18445355 Separated vicidial-auto dialplan entries into different contexts
Added phone_context as option in bulk phone insert script

git-svn-id: svn://192.168.202.10@1783 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-02-09 21:03:36 +00:00
mattf 326a0ea8e3 Added Answer to all call menus at the top, in the ADMIN_keepalive_ALL.pl script
git-svn-id: svn://192.168.202.10@1777 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-01-24 15:35:54 +00:00
mattf 1468c04117 small bug fix for urlencoding of custom fields for call urls
Added vicidial_log dupe check to cleanup process

git-svn-id: svn://192.168.202.10@1776 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-01-24 04:32:02 +00:00
mattf bf7345cfff fixed small bugs, updated docs
git-svn-id: svn://192.168.202.10@1772 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-01-09 20:26:38 +00:00
mattf 03c3f41a55 Added Dialer Inventory Report, requires a process to be added to the crontab after-hours to gather the statistics
git-svn-id: svn://192.168.202.10@1769 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-01-03 03:50:33 +00:00
mattf 8b8e4627cf Adapt script change to run for campaigns with live agents but no hopper leads
formatting fixes

git-svn-id: svn://192.168.202.10@1764 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-12-23 16:23:37 +00:00
mattf f2345e29ae Added Max Daily Stats gathering/updating/display functions
Fixed some ereg issues in admin.php

git-svn-id: svn://192.168.202.10@1763 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-12-23 14:04:39 +00:00
mattf d85afbd46d Added remove images and links options as well as email subject option to the email web report script
git-svn-id: svn://192.168.202.10@1762 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-12-14 14:26:24 +00:00
mattf 2ddf487e00 Added ability to update phone number on a lead when call is looked up through the cm_lookup.agi script from a Call Menu
Added concurrency check option to agent cleanup log script

git-svn-id: svn://192.168.202.10@1761 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-12-12 20:33:58 +00:00
mattf 1dc6d28cf9 Added queue key options for in-group ID and ALLQ to the QM sync script
git-svn-id: svn://192.168.202.10@1760 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-12-03 13:38:44 +00:00
mattf b4220a9a02 Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign.
git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-12-02 18:51:29 +00:00
mattf 4da33133a4 Added ftp validate option flag to crontab scripts
git-svn-id: svn://192.168.202.10@1758 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-11-30 23:07:03 +00:00
mattf a8b3c95e00 Added FTP Persistence option to cron FTP scripts
git-svn-id: svn://192.168.202.10@1757 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-11-28 21:23:59 +00:00
mattf 5de342e442 Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company.
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-11-03 10:40:56 +00:00
mattf 0ed9342564 Fix for manual dial alt dial stuck vac calls
Fix for FTP cron scripts with transfer limit set

git-svn-id: svn://192.168.202.10@1745 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-21 20:28:47 +00:00
mattf c43b89ea66 Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents.
git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-16 14:53:29 +00:00
mattf c7224e22ea Changed survey audio files to allow for multiple files with pipe delimiter
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-10 20:20:27 +00:00
mattf b2083d4e6c Added new Call Count Limit option to the campaign screen. This allows you to limit the number of attempts for any lead being dialed by a campaign. Previously you had to use a filter to achieve this functionality.
Added new Complete flag for statuses and campaign statuses. Used by the new colums mentioned below as well as for future reports.
Added Dialable and Penetration colums to the Statuses Within This List/Campaign tables on the list and campaign screens, showing the DIALABLE count for each status as well as the complete-flag and call-count-limit percentage as PENETRATION.

git-svn-id: svn://192.168.202.10@1736 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-06 18:47:54 +00:00
mattf 6e58799bbc Added new cm_lookup.agi script to allow for account lookups within a Call Menu without having to go into an in-group. Also new Call Menu option added to allow for vicidial_list field logging of responses inside of a call menu.
git-svn-id: svn://192.168.202.10@1732 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-05 03:37:24 +00:00
mattf ef591374a1 Fixed issue with sheet2tab.pl
Added several new features to the CLI lead loader based around creation of new lists and one new format

git-svn-id: svn://192.168.202.10@1731 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-03 19:56:55 +00:00
mattf 36276f9b69 Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension.
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-23 04:36:26 +00:00
mattf a04d1c9f93 small fix for updating campaign calltime on remote agent outbound campaigns
git-svn-id: svn://192.168.202.10@1724 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-22 20:31:59 +00:00
mattf 8d2ac50466 Added DID fields to Extended format for Export Calls Report
Added reset of calls counters for two tables to keepalive script
Removed unneeded records in create MYSQL tables SQL file

git-svn-id: svn://192.168.202.10@1720 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-11 19:00:05 +00:00
mattf a1951d350e Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode.
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-01 16:12:37 +00:00
mattf 0b2a8da229 Added options in Call Menus to allow for invalid action on second or third invalid selection by the caller instead of just the first
git-svn-id: svn://192.168.202.10@1715 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-29 20:42:38 +00:00
mattf 0c3724f8b2 Added optional DID Agent logging as System Settings option. This logs calls that come into DIDs in a separate table that includes the in-group and user that the call was sent to, if applicable
git-svn-id: svn://192.168.202.10@1714 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-22 17:15:16 +00:00
mattf 027b645582 Added update_phone, add_phone_alias, update_phone_alias functions to the non-agent API
several small bug fixes

git-svn-id: svn://192.168.202.10@1713 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-22 03:25:54 +00:00
mattf b6b18d37d1 small fix to auto-dial process for alt logging
git-svn-id: svn://192.168.202.10@1709 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-10 10:33:36 +00:00
mattf a9bdda821d Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-09 20:34:24 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos.
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-02 05:49:37 +00:00
mattf 56fa8c8723 Added options to set the voicemail zone and extra voicemail options for each voicemail box in phones and extra voicemail boxes. Also added default voicemail zone and timezone settings in the system settings. Added several new zonemessages to the default voicemail.conf.sample file
git-svn-id: svn://192.168.202.10@1702 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-07-27 14:57:59 +00:00