#!/usr/bin/perl # # cm_VID_SPECIAL.agi version 2.14 # # runs when a call comes from a Call Menu VIDPROMPTSPECIAL... INGROUP option. # This script will send calls to various In-Groups or Call Menu options based # on settings in a Settings Container and results of a lead search. # # # You need to put lines similar to those below in your extensions.conf file: # ; Below are the parameters needed for the script to be run properly # ; 1. the method of call handling for the script: # ; - VIDPROMPTSPECIALLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system # ; - VIDPROMPTSPECIALLOOKUPRL - Restrict lookup to one list # ; - VIDPROMPTSPECIALLOOKUPRC - Restrict lookup to one campaign's lists # ; 2. the method of searching for an available agent: # ; - LO - Load Balance Overflow only (priority to home server) # ; - LB - Load Balance total system # ; - SO - Home server only # ; 3. the list_id to insert the new lead under if it is new (and CID/ANI available) # ; 4. the phone dialing code to insert with the new lead if new (and CID/ANI available) # ; 5. the campaign_id to search within lists if CIDLOOKUPRC # ; 6. VID enter prompt filename to play if method is set to a VID* option # ; 7. VID you-have-entered filename to play if method is set to a VID* option # ; 8. VID confirm prompt filename to play if method is set to a VID* option # ; 9. VID digit length validation to use if method is set to a VID* option, set to empty or X to disable # ; 10. Settings Container to use for settings for this script, must be CM_VIDPROMPT_SPECIAL container type # # ;inbound VICIDIAL calls: #exten => 1234,1,Answer ; Answer the line #exten => 1234,2,AGI(cm_VID_SPECIAL.agi,VIDPROMPTSPECIALLOOKUP---LB---999---1---TESTCAMP---x---y---z---X---VID_special_test) #exten => 1234,3,Hangup # # # Copyright (C) 2023 Matt Florell LICENSE: AGPLv2 # # changes: # 230613-2255 - First Build # $script = 'cm_VID_SPECIAL.agi'; $dtmf_silent_prefix = '7'; $DROP_TIME = 720; ### default number of seconds to wait until you drop a waiting call $start_moh=1; $wait_prompt_runs=0; $at='@'; $S='*'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=272; $one_mysql_log=0; $dial_ingroup_flag=0; $called_count=1; $entry_list_id=0; $areacode_filter_run=0; $no_agent_no_queue_checked=0; $MT[0]=''; $now_date_epoch = time(); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $hm = "$hour$min"; $hm = ($hm + 0); $epochFOURhoursAGO = ($now_date_epoch - 14400); ($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($epochFOURhoursAGO); $Smon++; $Syear = ($Syear + 1900); if ($Smon < 10) {$Smon = "0$Smon";} if ($Smday < 10) {$Smday = "0$Smday";} if ($Shour < 10) {$Shour = "0$Shour";} if ($Smin < 10) {$Smin = "0$Smin";} if ($Ssec < 10) {$Ssec = "0$Ssec";} $timeFOURhoursAGO = "$Syear-$Smon-$Smday $Shour:$Smin:$Ssec"; $epochTWENTYFOURhoursAGO = ($now_date_epoch - 86400); ($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($epochTWENTYFOURhoursAGO); $Smon++; $Syear = ($Syear + 1900); if ($Smon < 10) {$Smon = "0$Smon";} if ($Smday < 10) {$Smday = "0$Smday";} if ($Shour < 10) {$Shour = "0$Shour";} if ($Smin < 10) {$Smin = "0$Smin";} if ($Ssec < 10) {$Ssec = "0$Ssec";} $timeTWENTYFOURhoursAGO = "$Syear-$Smon-$Smday $Shour:$Smin:$Ssec"; $start_epoch = $now_date_epoch; $now_date = "$year-$mon-$mday $hour:$min:$sec"; $CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec"; $YMD = "$year-$mon-$mday"; $start_time=$now_date; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; $SQLdateBEGIN = $SQLdate; $ORIGINAL_call_time = $SQLdate; while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959 if ($wday == '0') {$now_weekday = 'SUNDAY';} if ($wday == '1') {$now_weekday = 'MONDAY';} if ($wday == '2') {$now_weekday = 'TUESDAY';} if ($wday == '3') {$now_weekday = 'WEDNESDAY';} if ($wday == '4') {$now_weekday = 'THURSDAY';} if ($wday == '5') {$now_weekday = 'FRIDAY';} if ($wday == '6') {$now_weekday = 'SATURDAY';} $BDtarget = ($now_date_epoch - 7); ($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); $Byear = ($Byear + 1900); $Bmon++; if ($Bmon < 10) {$Bmon = "0$Bmon";} if ($Bmday < 10) {$Bmday = "0$Bmday";} if ($Bhour < 10) {$Bhour = "0$Bhour";} if ($Bmin < 10) {$Bmin = "0$Bmin";} if ($Bsec < 10) {$Bsec = "0$Bsec";} $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; # default path to astguiclient configuration file: $PATHconf = '/etc/astguiclient.conf'; open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; @conf = ; close(conf); $i=0; foreach(@conf) { $line = $conf[$i]; $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} $i++; } if (!$VARDB_port) {$VARDB_port='3306';} if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} if (!$PRSLOGfile) {$PRSLOGfile = "$PATHlogs/prsout.$year-$mon-$mday";} if (!$PRSTESTfile) {$PRSTESTfile = "$PATHlogs/prstest.$year-$mon-$mday";} if (!$ERRLOGfile) {$ERRLOGfile = "$PATHlogs/MySQLerror.$year-$mon-$mday";} use DBI; use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second use Asterisk::AGI; $AGI = new Asterisk::AGI; $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") or die "Couldn't connect to database: " . DBI->errstr; ### Grab Server values from the database $stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dbhP=$dbhA; $mysql_count='02001'; $MEL_aff_rows=$sthArows; &mysql_error_logging; $rec_count=0; while ($sthArows > $rec_count) { $AGILOG = '0'; @aryA = $sthA->fetchrow_array; $DBagi_output = $aryA[0]; $local_gmt = $aryA[1]; if ($isdst) {$local_gmt++;} if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} $rec_count++; } $sthA->finish(); ############################################# ##### START SYSTEM SETTINGS LOOKUP ##### $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_pe_phone_append,did_agent_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_ra_extensions_enabled,queuemetrics_socket,queuemetrics_socket_url,enable_did_entry_list_id,enable_drop_lists,inbound_answer_config,agent_search_method,abandon_check_queue,inbound_credits FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dbhP=$dbhA; $mysql_count='02026'; $MEL_aff_rows=$sthArows; &mysql_error_logging; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $enable_queuemetrics_logging = $aryA[0]; $queuemetrics_server_ip = $aryA[1]; $queuemetrics_dbname = $aryA[2]; $queuemetrics_login= $aryA[3]; $queuemetrics_pass = $aryA[4]; $queuemetrics_log_id = $aryA[5]; $queuemetrics_eq_prepend = $aryA[6]; $queuemetrics_pe_phone_append = $aryA[7]; $did_agent_log = $aryA[8]; $alt_log_server_ip = $aryA[9]; $alt_log_dbname = $aryA[10]; $alt_log_login = $aryA[11]; $alt_log_pass = $aryA[12]; $tables_use_alt_log_db = $aryA[13]; $did_ra_extensions_enabled = $aryA[14]; $queuemetrics_socket = $aryA[15]; $queuemetrics_socket_url = $aryA[16]; $enable_did_entry_list_id = $aryA[17]; $enable_drop_lists = $aryA[18]; $inbound_answer_config = $aryA[19]; $SSagent_search_method = $aryA[20]; $SSabandon_check_queue = $aryA[21]; $SSinbound_credits = $aryA[22]; } $sthA->finish(); ##### END SYSTEM SETTINGS LOOKUP ##### ########################################### ### begin parsing run-time options ### if (length($ARGV[0])>1) { if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} $i++; } ### list of command-line array arguments: @ARGV_vars = split(/---/, $ARGV[0]); $call_handle_method = $ARGV_vars[0]; $search_method = $ARGV_vars[1]; $list_id = $ARGV_vars[2]; $phone_code = $ARGV_vars[3]; $Scampaign_id = $ARGV_vars[4]; $vid_enter_filename = $ARGV_vars[5]; $vid_id_number_filename = $ARGV_vars[6]; $vid_confirm_filename = $ARGV_vars[7]; $vid_validate_digits = $ARGV_vars[8]; $vid_special_container = $ARGV_vars[9]; } $|=1; while() { chomp; last unless length($_); if ($AGILOG) { if (/^agi_(\w+)\:\s+(.*)$/) { $AGI{$1} = $2; } } if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} if (/^agi_type\:\s+(.*)$/) {$type = $1;} if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} if (/^agi_context\:\s+(.*)$/) {$context = $1;} } $callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; $calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; $extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) {$callerid = $calleridname;} if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) { $calleridname = $callerid; $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; $calleridname =~ s/\"|\" //gi; } if ($callerid !~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) { $callerid =~ s/\D|\'//gi; $calleridname =~ s/unknown|\'//gi; if ( (!$callerid) or ($callerid =~ /unknown/) ) {$callerid = $calleridname;} } $prev_callerid = $callerid; if ($calleridname =~ /^J\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) {$prev_callerid = $calleridname;} if ( ($phone_code =~ /^1$/) && ($callerid =~ /^1/) && (length($callerid) > 10) ) { $callerid =~ s/^1//gi; if ($AGILOG) {$agi_string = "North America CID Check: $phone_code|$callerid|"; &agi_output;} } $originalCID = $callerid; if ( ($call_handle_method =~ /^CID/) || ($call_handle_method =~ /^VID/) ) { if (length($callerid)>0) {$phone_number = $callerid;} else {$phone_number = '';} if (length($calleridname)>0) {$VLcomments = $calleridname;} else {$VLcomments = '';} } if (length($callerid)<10) {$callerid = $parked_by;} if (length($pin)>0) {$callerid = $pin;} foreach $i (sort keys %AGI) { if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} } if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;} if (length($pin) < 1) {$pin=$inbound_number;} $fronter = $pin; if ($AGILOG) {$agi_string = "+++++ VID PROMPT SPECIAL STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;} $VDADphone=''; $VDADphone_code=''; $VCcallerid = $channel_group; $VD_campaign_id = $channel_group; if (length($VCcallerid)<2) {$VCcallerid = 'ViciDial Inbound';} ### Grab Server values from the database $cbc=0; $stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,voicemail_dump_exten_no_inst,routing_prefix FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dbhP=$dbhA; $mysql_count='02004'; $MEL_aff_rows=$sthArows; &mysql_error_logging; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $DBvoicemail_dump_exten = $aryA[0]; $DBext_context = $aryA[1]; $DBanswer_transfer_agent = $aryA[2]; $DBSERVER_GMT = $aryA[3]; $asterisk_version = $aryA[4]; $DBmax_vicidial_trunks = $aryA[5]; $voicemail_dump_exten_no_inst = $aryA[6]; $routing_prefix = $aryA[7]; if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} if ($DBext_context) {$ext_context = $DBext_context;} if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} if ($asterisk_version) {$AST_ver = $asterisk_version;} if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} $LOCAL_GMT_OFF = $SERVER_GMT; $LOCAL_GMT_OFF_STD = $SERVER_GMT; if ($isdst) {$LOCAL_GMT_OFF++;} if ($DB) {print "SEED TIME $now_date_epoch : $year-$mon-$mday $hour:$min:$sec LOCAL GMT OFFSET NOW: $LOCAL_GMT_OFF\n";} $cbc++; } $sthA->finish(); ### Gather contents of VID-SPECIAL settings container, send back to main prompt if invalid # example settings container: # # list_ingroup => 102,TEST_IN2 # list_ingroup => 103,TEST_IN3 # list_ingroup => 104,TEST_IN4 # default_ingroup => TEST_IN5 # not_found_action => new_lead # new_lead_ingroup => TEST_IN # $not_found_action='s'; $new_lead_ingroup=''; $default_ingroup=''; $match_ingroup=''; $container_lines=0; @container_array=@MT; if (length($vid_special_container) > 0) { $stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$vid_special_container' and container_type='CM_VIDPROMPT_SPECIAL';"; if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VIDScontainer_entry = $aryA[0]; $VIDScontainer_entry =~ s/\r|\t|\'|\"//gi; @VIDScontainer_array = split(/\n/,$VIDScontainer_entry); $VIDSc=0; foreach(@VIDScontainer_array) { if ( ($VIDScontainer_array[$VIDSc] !~ /^;/) && (length($VIDScontainer_array[$VIDSc]) > 0) ) { $container_array[$container_lines] = "$VIDScontainer_array[$VIDSc]"; $container_lines++; if ($VIDScontainer_array[$VIDSc] =~ /not_found_action => |not_found_action=>/) { $not_found_action = $VIDScontainer_array[$VIDSc]; $not_found_action =~ s/not_found_action => |not_found_action=>//gi; $not_found_action =~ s/[^-_0-9a-zA-Z]//gi; if (length($not_found_action) < 1) {$not_found_action='S';} } if ($VIDScontainer_array[$VIDSc] =~ /new_lead_ingroup => |new_lead_ingroup=>/) { $new_lead_ingroup = $VIDScontainer_array[$VIDSc]; $new_lead_ingroup =~ s/new_lead_ingroup => |new_lead_ingroup=>//gi; $new_lead_ingroup =~ s/[^-_0-9a-zA-Z]//gi; } if ($VIDScontainer_array[$VIDSc] =~ /default_ingroup => |default_ingroup=>/) { $default_ingroup = $VIDScontainer_array[$VIDSc]; $default_ingroup =~ s/default_ingroup => |default_ingroup=>//gi; $default_ingroup =~ s/[^-_0-9a-zA-Z]//gi; } } $VIDSc++; } } $sthA->finish(); } if ($container_lines < 2) { if ($AGILOG) {$agi_string = "VID-SPECIAL container invalid! transferring to 's' |$vid_special_container|$channel|$callerid|"; &agi_output;} print "SET CONTEXT $context\n"; $result = ; checkresult($result); print "SET EXTENSION s\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); } if ( (length($new_lead_ingroup) < 1) && (length($default_ingroup) > 0) ) {$new_lead_ingroup = $default_ingroup;} $LOGuser='VDCL'; $AGI->stream_file('sip-silence'); $AGI->stream_file('sip-silence'); if ($call_handle_method =~ /^VIDPROMPT/) { $vendor_lead_code = $AGI->get_variable('vendor_lead_code'); if ( ($AGILOG) && (length($vendor_lead_code)>0) ) {$agi_string = "vendor id AGI variable: |$vendor_lead_code|"; &agi_output;} if (length($vendor_lead_code)>2) { $vendor_id = $vendor_lead_code; } else { &enter_id_number; } } if ($call_handle_method =~ /LOOKUP/) { $listSQL = ''; if ($call_handle_method =~ /LOOKUPRL/) {$listSQL = "and list_id='$list_id'";} else { if ($call_handle_method =~ /LOOKUPRC/) { ### Grab all lists associated with Scampaign_id $cbc=0; $SlistsSQL=''; $stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 1000;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dbhP=$dbhA; $mysql_count='02009'; $MEL_aff_rows=$sthArows; &mysql_error_logging; while ($sthArows > $cbc) { @aryA = $sthA->fetchrow_array; $SlistsSQL .= "'$aryA[0]',"; $cbc++; } $sthA->finish(); chop($SlistsSQL); if (length($SlistsSQL)>3) {$listSQL = "and list_id IN($SlistsSQL)";} } } $stmtA= "SELECT lead_id,called_count,list_id,phone_number from vicidial_list where vendor_lead_code='$vendor_id' $listSQL order by last_local_call_time desc limit 1;"; if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$vendor_id|$stmtA|"; &agi_output;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dbhP=$dbhA; $mysql_count='02010'; $MEL_aff_rows=$sthArows; &mysql_error_logging; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $insert_lead_id = $aryA[0]; $called_count = $aryA[1]; $list_id = $aryA[2]; $phone_number = $aryA[3]; $sthA->finish(); if ($AGILOG) {$agi_string = "VID-SPECIAL vicidial_list found |$insert_lead_id|$called_count|$list_id|$vendor_id|$stmtA|"; &agi_output;} # lead found, now check for match in container for list_id $i=0; while ($i < $container_lines) { if ($container_array[$i] =~ /^list_ingroup/i) { $temp_line = $container_array[$i]; $temp_line =~ s/list_ingroup => |list_ingroup=>| //gi; @temp_array = split(/,/,$temp_line); if ($temp_array[0] =~ /^$list_id$/) { $match_ingroup = $temp_array[1]; if ($AGILOG) {$agi_string = "VID-SPECIAL list in-group match found |$match_ingroup|$insert_lead_id|$list_id|$vendor_id|$stmtA|"; &agi_output;} } } $i++; } if (length($match_ingroup) < 1) { if (length($default_ingroup) > 0) { $match_ingroup = $default_ingroup; if ($AGILOG) {$agi_string = "VID-SPECIAL list in-group match not found, using default |$match_ingroup|$insert_lead_id|$list_id|$vendor_id|$stmtA|"; &agi_output;} } else { if ($AGILOG) {$agi_string = "VID-SPECIAL no list match found and no default ingroup defined, going to 's' |$list_id|$channel|$callerid|$vendor_id|"; &agi_output;} print "SET CONTEXT $context\n"; $result = ; checkresult($result); print "SET EXTENSION s\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); exit; } } # change CIDname to found lead_id $PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);} $VIDqueryCID = "Y$CIDdate$PADlead_id"; $newcallerid = "\"$VIDqueryCID <$phone_number>\""; $AGI->set_callerid($newcallerid); print STDERR "Setting CID \"$newcallerid\"\n"; checkresult($result); if ($AGILOG) {$agi_string = "VID-SPECIAL callerID changed: \"$VIDqueryCID\" \<$phone_number\>"; &agi_output;} # send call to special extension with lead_id defined and handle_method set to CLOSER $AGI->exec("EXEC Set(_ingroupvar=$match_ingroup)"); $AGI->exec("EXEC Set(_igsearchmethod=$search_method)"); $AGI->exec("EXEC Set(_iglistid=$list_id)"); $AGI->exec("EXEC Set(_igphonecode=$phone_code)"); $AGI->exec("EXEC Set(_igcampaignid=$Scampaign_id)"); $ingroup_exten_string = "A1B1C123"; if ($AGILOG) {$agi_string = "VID-SPECIAL sending to in-group |$ingroup_exten_string|$channel|$callerid|$vendor_id|"; &agi_output;} print "SET CONTEXT $context\n"; $result = ; checkresult($result); print "SET EXTENSION $ingroup_exten_string\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); exit; } else { if ( ($not_found_action =~ /new_lead/) && (length($new_lead_ingroup) > 0) ) { # send call to special extension for new lead creation $AGI->exec("EXEC Set(_ingroupvar=$new_lead_ingroup)"); $AGI->exec("EXEC Set(_igsearchmethod=$search_method)"); $AGI->exec("EXEC Set(_iglistid=$list_id)"); $AGI->exec("EXEC Set(_igphonecode=$phone_code)"); $AGI->exec("EXEC Set(_igcampaignid=$Scampaign_id)"); $AGI->exec("EXEC Set(_igvendorid=$vendor_id)"); $ingroup_exten_string = "A2B2C234"; if ($AGILOG) {$agi_string = "VID-SPECIAL sending new lead to in-group |$ingroup_exten_string|$channel|$callerid|$vendor_id|"; &agi_output;} print "SET CONTEXT $context\n"; $result = ; checkresult($result); print "SET EXTENSION $ingroup_exten_string\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); exit; } else { if ($AGILOG) {$agi_string = "VID-SPECIAL lead not found going to '$not_found_action' |$vid_special_container|$channel|$callerid|$vendor_id|"; &agi_output;} print "SET CONTEXT $context\n"; $result = ; checkresult($result); print "SET EXTENSION $not_found_action\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); exit; } } } $dbhA->disconnect(); exit; ### BEGIN VIDPROMPT gather of ID section ### sub enter_id_number { # DEFAULT PROMPTS USED: # please_enter_id_number - "Please enter your ID Number followed by the # key # id_number - "Your ID number is" # confirm_id_number - "Press 1 if it is correct. Press 2 to repeat entry" $vid_validate_length=1; $vendor_id=''; if (length($vid_enter_filename) < 1) {$vid_enter_filename = 'please_enter_id_number';} if (length($vid_id_number_filename) < 1){$vid_id_number_filename = 'id_number';} if (length($vid_confirm_filename) < 1) {$vid_confirm_filename = 'confirm_id_number';} if (length($vid_validate_digits) < 1) {$vid_validate_digits = 'X'; $vid_validate_length=0;} if ($vid_validate_digits =~ /X/) {$vid_validate_digits=99; $vid_validate_length=0;} if ($AGILOG) {$agi_string = "$call_handle_method method: |$vid_enter_filename|$vid_id_number_filename|$vid_confirm_filename|$vid_validate_digits|$vid_validate_length|"; &agi_output;} $confirmation=0; $confirmation_chances=0; while ( ($confirmation_chances < 3) && ($confirmation < 1) ) { $entry_chances=0; $Lvendor_id=0; if ($AGILOG) {$agi_string = "DEBUG------------------( ($entry_chances < 3) && ( ( ($Lvendor_id < 1) && ($vid_validate_length < 1) ) || ( ($Lvendor_id != $vid_validate_digits) && ($vid_validate_length > 0) ) ) )"; &agi_output;} while ( ($entry_chances < 3) && ( ( ($Lvendor_id < 1) && ($vid_validate_length < 1) ) || ( ($Lvendor_id != $vid_validate_digits) && ($vid_validate_length > 0) ) ) ) { $entry_chances++; $digits_being_entered=1; $id_number=''; $interrupt_digit=''; $interrupt_digit = $AGI->stream_file("$vid_enter_filename",'0123456789'); if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;} if ($interrupt_digit > 0) { # if ($interrupt_digit == 35) {$interrupt_digit='#';} # if ($interrupt_digit == 42) {$interrupt_digit='*';} if ($interrupt_digit == 48) {$interrupt_digit=0;} if ($interrupt_digit == 49) {$interrupt_digit=1;} if ($interrupt_digit == 50) {$interrupt_digit=2;} if ($interrupt_digit == 51) {$interrupt_digit=3;} if ($interrupt_digit == 52) {$interrupt_digit=4;} if ($interrupt_digit == 53) {$interrupt_digit=5;} if ($interrupt_digit == 54) {$interrupt_digit=6;} if ($interrupt_digit == 55) {$interrupt_digit=7;} if ($interrupt_digit == 56) {$interrupt_digit=8;} if ($interrupt_digit == 57) {$interrupt_digit=9;} $id_number=$interrupt_digit; } $digit_loop_counter=0; while ($digits_being_entered > 0) { $digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input or until the pound key is pressed if ($digit =~ /\d/) { $id_number = "$id_number$digit"; if ($AGILOG) {$agi_string = "digit |$digit| id_number |$id_number|"; &agi_output;} undef $digit; } else { $digits_being_entered=0; } $Lid_number = length($id_number); if ($Lid_number >= $vid_validate_digits) { $digits_being_entered=0; } $digit_loop_counter++; } $id_number =~ s/\D//gi; $vendor_id = $id_number; $Lvendor_id = length($vendor_id); } $AGI->stream_file("$vid_id_number_filename"); $AGI->say_digits("$vendor_id"); ### if vendor_id has been set, ask to confirm it if (length($vendor_id) > 0) { $interrupt_digit = $AGI->stream_file("$vid_confirm_filename",'12'); if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;} $digits_being_entered=1; $ANSWER_confirm=''; if ($interrupt_digit > 0) { if ($interrupt_digit == 49) {$interrupt_digit=1;} if ($interrupt_digit == 50) {$interrupt_digit=2;} $ANSWER_confirm=$interrupt_digit; } if (length($ANSWER_confirm) < 1) { $digit_loop_counter=0; while ( ($digits_being_entered > 0) && ($digit_loop_counter < 1) ) { $digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input if ($digit =~ /\d/) { $ANSWER_confirm = "$ANSWER_confirm$digit"; if ($AGILOG) {$agi_string = "digit |$digit| ANSWER_confirm |$ANSWER_confirm|"; &agi_output;} undef $digit; } else { $digits_being_entered=0; } $digit_loop_counter++; } } $ANSWER_confirm =~ s/\D//gi; if ($ANSWER_confirm > 1) {$vendor_id='';} if ( ($ANSWER_confirm > 0) && ($ANSWER_confirm < 2) ) {$confirmation=1;} } if ($confirmation < 1) { $AGI->stream_file('buzz'); } $confirmation_chances++; } } ### END VIDPROMPT gather of ID section ### sub checkresult { my ($res) = @_; my $retval; $tests++; chomp $res; if ($res =~ /^200/) { $res =~ /result=(-?\d+)/; if (!length($1)) { # print STDERR "FAIL ($res)\n"; $fail++; } else { # print STDERR "PASS ($1)\n"; $pass++; } } else { # print STDERR "FAIL (unexpected result '$res')\n"; $fail++; } } sub leading_zero($) { $_ = $_[0]; s/^(\d)$/0$1/; s/^(\d\d)$/0$1/; return $_; } # End of the leading_zero() routine. sub agi_output { ($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time); if ($Lhour < 10) {$Lhour = "0$Lhour";} if ($Lmin < 10) {$Lmin = "0$Lmin";} if ($Lsec < 10) {$Lsec = "0$Lsec";} $LOGtime = "$Lhour:$Lmin:$Lsec"; if ($AGILOG >=2) { ### open the log file for writing ### open(Lout, ">>$AGILOGfile") || die "Can't open $AGILOGfile: $!\n"; print Lout "$now_date|$LOGtime|$script|$agi_string\n"; close(Lout); } ### send to STDERR writing ### if ( ($AGILOG == '1') || ($AGILOG == '3') ) {print STDERR "$now_date|$LOGtime|$script|$agi_string\n";} $agi_string=''; } sub mysql_error_logging { ($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time); if ($Lhour < 10) {$Lhour = "0$Lhour";} if ($Lmin < 10) {$Lmin = "0$Lmin";} if ($Lsec < 10) {$Lsec = "0$Lsec";} $LOGtime = "$Lhour:$Lmin:$Lsec"; $errno=''; $error=''; if ( ($mel > 0) || ($one_mysql_log > 0) ) { $errno = $dbhP->err(); if ( ($errno > 0) || ($mel > 1) || ($one_mysql_log > 0) ) { $error = $dbhP->errstr(); ### open the log file for writing ### open(Eout, ">>$ERRLOGfile") || die "Can't open $ERRLOGfile: $!\n"; print Eout "$now_date|$LOGtime|$script|$mysql_count|$MEL_aff_rows|$errno|$error|$stmtA|$callerid|$insert_lead_id|\n"; close(Eout); } } $one_mysql_log=0; } # subroutine to parse the asterisk version # and return a hash with the various part sub parse_asterisk_version { # grab the arguments my $ast_ver_str = $_[0]; # get everything after the - and put it in $ast_ver_postfix my @hyphen_parts = split( /-/ , $ast_ver_str ); my $ast_ver_postfix = $hyphen_parts[1]; # now split everything before the - up by the . my @dot_parts = split( /\./ , $hyphen_parts[0] ); my %ast_ver_hash; if ( $dot_parts[0] <= 1 ) { %ast_ver_hash = ( "major" => $dot_parts[0], "minor" => $dot_parts[1], "build" => $dot_parts[2], "revision" => $dot_parts[3], "postfix" => $ast_ver_postfix ); } # digium dropped the 1 from asterisk 10 but we still need it if ( $dot_parts[0] > 1 ) { %ast_ver_hash = ( "major" => 1, "minor" => $dot_parts[0], "build" => $dot_parts[1], "revision" => $dot_parts[2], "postfix" => $ast_ver_postfix ); } return ( %ast_ver_hash ); }