| "._QXZ("Select Campaigns").": "; $select_list .= ""; $select_list .= " "._QXZ("(To select more than 1 campaign, hold down the Ctrl key and click)").""; $select_list .= " "._QXZ("Select User Groups").": "; $select_list .= ""; $select_list .= " | ";
$select_list .= ""._QXZ("Close Panel")." "; $select_list .= "
"; $select_list .= ""; $select_list .= " "; $select_list .= " | ||||||||||||||||||||
| "; $select_list .= " "; $select_list .= " | "; $select_list .= ""; $select_list .= ""._QXZ("VERSION").": $version "._QXZ("BUILD").": $build"; $select_list .= " | ||||||||||||||||||||
| '._QXZ("Choose Report Display Options").' |
";
echo "\n"; exit;}
else
{
$multi_drop=0;
### Gather list of all Closer group ids for exclusion from stats
$stmt = "SELECT group_id from vicidial_inbound_groups;";
$rslt=mysql_to_mysqli($stmt, $link);
$ingroups_to_print = mysqli_num_rows($rslt);
$c=0;
while ($ingroups_to_print > $c)
{
$row=mysqli_fetch_row($rslt);
$ALLcloser_campaignsSQL .= "'$row[0]',";
$c++;
}
$ALLcloser_campaignsSQL = preg_replace("/,$/","",$ALLcloser_campaignsSQL);
if (strlen($ALLcloser_campaignsSQL)<2)
{$ALLcloser_campaignsSQL="''";}
if ($DB > 0) {echo "\n|$ALLcloser_campaignsSQL|$stmt|\n";}
##### INBOUND #####
if ( ( preg_match('/Y/',$with_inbound) or preg_match('/O/',$with_inbound) ) and ($campaign_allow_inbound > 0) )
{
$closer_campaignsSQL = "";
### Gather list of Closer group ids
$stmt = "SELECT closer_campaigns from vicidial_campaigns where active='Y' $group_SQLand;";
$rslt=mysql_to_mysqli($stmt, $link);
$ccamps_to_print = mysqli_num_rows($rslt);
$c=0;
while ($ccamps_to_print > $c)
{
$row=mysqli_fetch_row($rslt);
$closer_campaigns = $row[0];
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaignsSQL .= "'$closer_campaigns',";
$c++;
}
$closer_campaignsSQL = preg_replace("/,$/","",$closer_campaignsSQL);
}
if (strlen($closer_campaignsSQL)<2)
{$closer_campaignsSQL="''";}
if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
$answersSQL = 'sum(answers_today)';
$answers_singleSQL = 'answers_today';
$answers_text = _QXZ("ANSWERED");
if ($droppedOFtotal > 0)
{
$answersSQL = 'sum(calls_today)';
$answers_singleSQL = 'calls_today';
$answers_text = _QXZ("TOTAL").' ';
}
##### SHOW IN-GROUP STATS OR INBOUND ONLY WITH VIEW-MORE ###
if ( ($ALLINGROUPstats > 0) or ( (preg_match('/O/',$with_inbound)) and ($adastats > 1) ) )
{
$stmtB="SELECT calls_today,drops_today,$answers_singleSQL,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,hold_sec_stat_one,hold_sec_stat_two,hold_sec_answer_calls,hold_sec_drop_calls,hold_sec_queue_calls,campaign_id from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL) order by campaign_id;";
if ($DB > 0) {echo "\n|$stmtB|\n";}
$r=0;
$rslt=mysql_to_mysqli($stmtB, $link);
$ingroups_to_print = mysqli_num_rows($rslt);
if ($ingroups_to_print > 0)
{$ingroup_detail .= "
| ||||||||||||||||||||||||||||||||||||||
| "._QXZ("DROP IN-GROUP STATS")." - | "; $DROPINGROUPstatsHTML .= ""._QXZ("DROP PERCENT").": | $drpctTODAY% | "; $DROPINGROUPstatsHTML .= ""._QXZ("CALLS").": | $callsTODAY | "; $DROPINGROUPstatsHTML .= ""._QXZ("DROPS/ANSWERS").": | $dropsTODAY / $answersTODAY | "; $DROPINGROUPstatsHTML .= "||||||||||||||||||||||||||||||||
";
$CARRIERstatsHTML .= "
| ||||||||||||||||||||||||||||||||||||||
";
$PRESETstatsHTML .= "
| ||||||||||||||||||||||||||||||||||||||
| "._QXZ("CALLS TODAY").": | $callsTODAY | "; echo ""._QXZ("TMA")." 1: | $PCThold_sec_stat_one% | "; echo ""._QXZ("Average Hold time for Answered Calls").": | $AVGhold_sec_answer_calls | "; echo ""._QXZ("TIME").": | $NOW_TIME | "; echo ""; echo "||
| "._QXZ("DROPS TODAY").": | $dropsTODAY | "; echo ""._QXZ("TMA")." 2: | $PCThold_sec_stat_two% | "; echo ""._QXZ("Average Hold time for Dropped Calls").": | $AVGhold_sec_drop_calls | "; echo ""; echo ""; echo " | |||
| "._QXZ("ANSWERS TODAY").": | $answersTODAY | "; echo "("._QXZ("Agent non-pause time / Answers").") | "; echo ""._QXZ("Average Hold time for All Calls").": | $AVGhold_sec_queue_calls | "; echo ""; echo ""; echo " | ||||
| "._QXZ("DROP PERCENT").": | $drpctTODAY% | "; echo ""._QXZ("PRODUCTIVITY").": | $AVG_ANSWERagent_non_pause_sec | "; echo ""; echo " | "; echo ""; echo " | ||||
| "._QXZ("DIAL LEVEL").": | $DIALlev | "; echo ""._QXZ("TRUNK SHORT/FILL").": | $balanceSHORT / $balanceFILL | "; echo ""._QXZ("FILTER").": | $DIALfilter | "; echo ""._QXZ("TIME").": | $NOW_TIME | "; echo ""; echo "||
| $min_link "._QXZ("MAX LEVEL").": | $maxDIALlev | "; echo ""._QXZ("DROPPED MAX").": | $DROPmax% | "; echo ""._QXZ("TARGET DIFF").": | $targetDIFF | "; echo ""._QXZ("INTENSITY").": | $ADAintense | "; echo "||
| "._QXZ("DIAL TIMEOUT").": | $DIALtimeout | "; echo ""._QXZ("TAPER TIME").": | $TAPERtime | "; echo ""._QXZ("LOCAL TIME").": | $CALLtime | "; echo ""._QXZ("AVAIL ONLY").": | $ADAavailonly | "; echo "||
| "._QXZ("DIALABLE LEADS").": | $DAleads | "; echo ""._QXZ("CALLS TODAY").": | $callsTODAY | "; echo ""._QXZ("AVG AGENTS").": | $agentsONEMIN | "; echo ""._QXZ("DIAL METHOD").": | $DIALmethod | "; echo "||
| "._QXZ("HOPPER")." ( "._QXZ("min/auto")." ): | $HOPlev / $AHOPlev | "; echo ""._QXZ("DROPPED")." / $answers_text: | $dropsTODAY / $answersTODAY | "; echo ""._QXZ("DL DIFF").": | $diffONEMIN | "; echo ""._QXZ("STATUSES").": | $DIALstatuses | "; echo "||
| "._QXZ("LEADS IN HOPPER").": | $VDhop | "; } else { echo ""._QXZ("LEADS IN HOPPER").": | $VDhop | "; } echo ""._QXZ("DROPPED PERCENT").": | "; if ($drpctTODAY >= $DROPmax) {echo "$drpctTODAY%";} else {echo "$drpctTODAY%";} echo " | "; echo ""._QXZ("DIFF").": | $diffpctONEMIN% | "; echo ""._QXZ("ORDER").": | $DIALorder | "; echo "
| "._QXZ("AGENT AVG WAIT").": | $avgwaitTODAY | "; echo ""._QXZ("AVG CUSTTIME").": | $avgcustTODAY | "; echo ""._QXZ("AVG ACW").": | $avgacwTODAY | "; echo ""._QXZ("AVG PAUSE").": | $avgpauseTODAY | "; echo "||
| "; if ( (!preg_match('/NULL/i',$VSCcat1)) and (strlen($VSCcat1)>0) ) {echo "$VSCcat1: $VSCcat1tally \n";} if ( (!preg_match('/NULL/i',$VSCcat2)) and (strlen($VSCcat2)>0) ) {echo "$VSCcat2: $VSCcat2tally \n";} if ( (!preg_match('/NULL/i',$VSCcat3)) and (strlen($VSCcat3)>0) ) {echo "$VSCcat3: $VSCcat3tally \n";} if ( (!preg_match('/NULL/i',$VSCcat4)) and (strlen($VSCcat4)>0) ) {echo "$VSCcat4: $VSCcat4tally \n";} echo " | |||||||||
| "; echo "$ingroup_detail"; if ($RTajax < 1) { if ($adastats<2) { echo "+ "._QXZ("VIEW MORE").""; } else { echo "- "._QXZ("VIEW LESS").""; } if ($UGdisplay>0) { echo " "._QXZ("HIDE USER GROUP").""; } else { echo " "._QXZ("VIEW USER GROUP").""; } if ($SERVdisplay>0) { echo " "._QXZ("HIDE SERVER INFO").""; } else { echo " "._QXZ("SHOW SERVER INFO").""; } if ($CALLSdisplay>0) { echo " "._QXZ("HIDE WAITING CALLS").""; } else { echo " "._QXZ("SHOW WAITING CALLS").""; } if ($ALLINGROUPstats>0) { echo " "._QXZ("HIDE IN-GROUP STATS").""; } else { echo " "._QXZ("SHOW IN-GROUP STATS").""; } if ($PHONEdisplay>0) { echo " "._QXZ("HIDE PHONES").""; } else { echo " "._QXZ("SHOW PHONES").""; } if ($CUSTPHONEdisplay>0) { echo " "._QXZ("HIDE CUSTPHONES").""; } else { echo " "._QXZ("SHOW CUSTPHONES").""; } } echo " | "; echo "|||||||||
| \n";
echo " "._QXZ("Close Alert").""; echo " "._QXZ("Campaigns with no dialable leads").": $NDLcampaigns "; echo " "; echo " |