#!/usr/bin/perl # # AST_VDauto_dial.pl version 2.14 # # DESCRIPTION: # Places auto_dial calls on the VICIDIAL dialer system # # SUMMARY: # This program was designed for people using the Asterisk PBX with VICIDIAL # # For the client to use VICIDIAL, this program must be in the cron constantly # # For this program to work you need to have the "asterisk" MySQL database # created and create the tables listed in the CONF_MySQL.txt file, also make sure # that the machine running this program has read/write/update/delete access # to that database # # It is recommended that you run this program on the local Asterisk machine # # This script is to run perpetually querying every second to place new phone # calls from the vicidial_hopper based upon how many available agents there are # and the value of the auto_dial_level setting in the campaign screen of the # admin web page # # It is good practice to keep this program running by placing the associated # KEEPALIVE script running every minute to ensure this program is always running # # Copyright (C) 2025 Matt Florell LICENSE: AGPLv2 # # CHANGELOG: # 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds # 50317-0954 - Added duplicate check per cycle to account for DB lockups # 50322-1302 - Added campaign custom callerid feature # 50324-1353 - Added optional variable to record ring time thru separate diap prefix # 50606-2308 - Added code to ensure no calls placed out on inactive campaign # 50617-1248 - Added code to place LOGOUT entry in auto-paused user logs # 50620-1349 - Added custom vdad transfer AGI extension per campaign # 50810-1610 - Added database server variable definitions lookup # 50810-1630 - Added max_vicidial_trunks server limiter on active lines # 50812-0957 - Corrected max_trunks logic, added update of server every 25 sec # 60120-1522 - Corrected time error for hour variable, caused agi problems # 60427-1223 - Fixed Blended in/out CLOSER campaign issue # 60608-1134 - Altered vac table field of call_type for IN OUT distinction # 60612-1324 - Altered dead call section to accept BUSY detection from VD_hangup # - Altered dead call section to accept DISCONNECT detection from VD_hangup # 60614-1142 - Added code to work with recycled leads, multi called_since_last_reset values # - Removed gmt lead validation because it is already done by VDhopper # 60807-1438 - Changed to DBI # - Changed to use /etc/astguiclient.conf for configs # 60814-1749 - Added option for no logging to file # 60821-1546 - Added option to not dial phone_code per campaign # 60824-1437 - Added available_only_ratio_tally option # 61003-1353 - Added restrictions for server trunks # 61113-1625 - Added code for clearing VDAC LIVE jams # 61115-1725 - Added OUTBALANCE to call calculation for call_type for balance dialing # 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns # 70115-1635 - Added initial auto-alt-dial functionality # 70116-1619 - Added VDAD Ring-No-Answer Auto Alt Dial code # 70118-1539 - Added user_group logging to vicidial_user_log # 70131-1550 - Fixed Manual dialing trunk shortage bug # 70205-1414 - Added code for last called date update # 70207-1031 - Fixed Tally-only-available bug with customer hangups # 70215-1123 - Added queue_log ABANDON logging # 70302-1412 - Fixed max_vicidial_trunks update if set to 0 # 70320-1458 - Fixed several errors in calculating trunk shortage for campaigns # 71029-1909 - Changed CLOSER-type campaign_id restriction # 71030-2054 - Added hopper priority sorting # 80227-0406 - added queue_priority # 80525-1040 - Added IVR vac status compatibility for inbound calls # 80713-0624 - Added vicidial_list_last_local_call_time field # 80829-2359 - Added extended alt dial and dnc checkon all alt dial hopper insertions # 80909-0845 - Added support for campaign-specific DNC lists # 81013-2216 - Fixed improper deletion of auto_calls records # 81020-0125 - Bug fixes from changes to auto_calls deletion changes # 90124-0721 - Added parameter to ensure no auto-dial calls are placed for MANUAL campaigns # 90202-0203 - Added outbound_autodial_active option to halt all dialing # 90306-1845 - Added configurable calls-per-second option # 90611-0554 - Bug fix for Manual dial calls and logging # 90619-1948 - Format fixing # 90630-2252 - Added Sangoma CDP pre-Answer call processing # 90816-0057 - Changed default vicidial_log time to 0 from 1 second # 90827-1227 - Added list_id logging in vicidial_log on NA calls # 90907-0919 - Added LAGGED pause code update for paused agents, reduced logging if no issues # 90909-0640 - Parked bug fix and code optimizations # 90917-1432 - Fixed issue on high-volume systems with lagged agents # 90924-0914 - Added List callerid override option # 91026-1218 - Added AREACODE DNC option # 91108-2122 - Added LAGGED PAUSEREASON QM entry for lagged agents # 91123-1802 - Added outbound_autodial field, and exception for outbound-only agents on blended campaign # 91213-1856 - Added queue_position to queue_log ABANDON records # 100309-0551 - Added queuemetrics_loginout option # 100327-1359 - Fixed LAGGED issues # 100903-0041 - Changed lead_id max length to 10 digits # 101111-1556 - Added source to vicidial_hopper inserts # 101117-1656 - Added accounting for DEAD agent calls when in available-only-tally dialing # 101207-0713 - Added more info to Originate for rare VDAC issue # 110103-1227 - Added queuemetrics_loginout NONE option # 110124-1134 - Small query fix for large queue_log tables # 110224-1408 - Fixed trunk reservation bug # 110224-1859 - Added compatibility with QM phone environment logging # 110303-1710 - Added clearing of ring_callerid when vicidial_auto_calls deleted # 110513-1745 - Added double-check for dial level difference target, and dial level and avail-only-tally features # 110525-1940 - Allow for auto-dial IVR transfers # 110602-0953 - Added dl_diff_target_method option # 110723-1256 - Added extra debug for vac deletes and fix for long ring/drop time # 110731-2127 - Added sections for handling MULTI_LEAD auto-alt-dial and na-call-url functions # 110809-1516 - Added section for noanswer logging # 110901-1125 - Added campaign areacode cid function # 110922-1202 - Added logging of last calltime to campaign # 120403-1839 - Changed auto-alt-dial multi-lead processing to use server max recording time value for time # 120831-1503 - Added vicidial_dial_log outbound call logging # 121124-2249 - Added Other Campaign DNC option # 121129-1840 - Fix for issue #600 # 130706-2024 - Added disable_auto_dial system option # 130811-1403 - Fix for issue #690 # 131016-0659 - Fix for disable_auto_dial system option # 131122-1233 - Added several missing sthA->finish # 131209-1557 - Added called_count logging # 140426-1941 - Added pause_type to vicidial_agent_log # 141113-1556 - Added concurrency check # 141211-2134 - Added na_call_url list_id override option # 151006-0936 - Changed campaign_cid_areacodes to operate with 2-5 digit areacodes # 161102-1031 - Fixed QM partition problem # 170313-1041 - Added CHAT option to inbound_queue_no_dial # 170325-1106 - Added optional vicidial_drop_log logging # 170527-2347 - Fix for rare inbound logging issue #1017 # 170915-1817 - Added support for per server routing prefix needed for Asterisk 13+ # 180130-1346 - Added inbound_no_agents_no_dial campaign options # 180214-1559 - Added CID Group functionality # 180301-1338 - Small changes for Inbound Queue No Dial # 180812-1026 - Added code for scheduled_callbacks_auto_reschedule campaign feature # 190709-2239 - Added Call Quota logging # 191108-0922 - Added Dial Timeout Lead override function # 200108-1315 - Added CID Group type of NONE # 200122-1851 - Added code for CID Group auto-rotate feature # 200825-0032 - Include live agents from other campaigns if they have the campaign Drop-InGroup selected and drop sec < 0 # 201122-0928 - Added code for dialy call count limits # 201218-2224 - Added code for SHARED agent campaigns # 210207-0952 - Added more logging, debug code and fixes for SHARED agent campaigns # 210423-2241 - Fix for campaign ID underscore issue #1265 # 210606-1006 - Added TILTX features for pre-carrier call filtering # 210713-1322 - Added call_limit_24hour feature support # 210718-0359 - Fixes for 24-Hour Call Count Limits with standard Auto-Alt-Dialing # 210719-1520 - Added additional state override methods for call_limit_24hour # 210731-0952 - Added cid_group_id_two campaign option # 210827-1044 - Fix for Extended auto-alt-dialing issue #1323 # 210901-1020 - Another fix for Extended auto-alt-dialing issue #1323 # 211022-1637 - Added incall_tally_threshold_seconds campaign feature # 220118-0938 - Added $ADB auto-alt-dial extra debug output option, fix for extended auto-alt-dial issue #1337 # 220118-2206 - Added auto_alt_threshold campaign & list settings # 220311-1920 - Added List CID Group Override option # 220328-1310 - Small change made per Issue #1337 # 220623-1621 - Added List dial_prefix override # 221221-2135 - Added enhanced_disconnect_logging=3 support, issue #1367 # 230204-2144 - Added ability to use ALT na_call_url entries # 230215-1534 - Fix for AGENTDIRECT No-Agent Call URL calls, Issue #1396 # 230223-0826 - Fix for enhanced_disconnect_logging=3 issue # 231116-0911 - Added hopper_hold_inserts option # 231129-0901 - Added vicidial_phone_number_call_daily_counts updates/inserts # 240219-1524 - Added daily_limit in-group parameter # 240225-0951 - Added AUTONEXT hopper_hold_inserts option # 240731-0814 - Fix for 2nd DB connection timing out while running # 240917-1719 - Change multiple after-call processing to only run for active_voicemail_server # 251205-1455 - Added SHARED_ADAPT_PERCENTMAX option # $build='251205-1455'; $script='AST_VDauto_dial'; ### begin parsing run-time options ### if (length($ARGV[0])>1) { $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; $i++; } if ($args =~ /--help/i) { print "allowed run time options:\n"; print " [-t] = test\n"; print " [-debug] = verbose debug messages\n"; print " [-debugX] = Extra verbose debug messages\n"; print " [--alt-debug] = Extra verbose Alt-Dialing debug messages\n"; print " [--delay=XXX] = delay of XXX seconds per loop, default 2.5 seconds\n"; print "\n"; exit; } else { if ($args =~ /--delay=/i) { @data_in = split(/--delay=/,$args); $loop_delay = $data_in[1]; print " LOOP DELAY OVERRIDE!!!!! = $loop_delay seconds\n\n"; $loop_delay = ($loop_delay * 1000); } else { $loop_delay = '2500'; } if ($args =~ /-debug/i) { $DB=1; # Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute } if ($args =~ /-debugX/i) { $DBX=1; # Extra Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute } if ($args =~ /--alt-debug/i) { $ADB=1; # Alt-dial Debug flag, set to 0 for no alt-dial debug messages. } if ($args =~ /-t/i) { $TEST=1; $T=1; } } } else { print "no command line options set\n"; $loop_delay = '2500'; $DB=1; } ### end parsing run-time options ### # constants $US='__'; $MT[0]=''; $RECcount=''; ### leave blank for no REC count $RECprefix='7'; ### leave blank for no REC prefix $useJAMdebugFILE='1'; ### leave blank for no Jam call debug file writing $max_vicidial_trunks=0; ### setting a default value for max_vicidial_trunks $run_check=1; # concurrency check $new_agent_multicampaign=1; # new process for handling multi-campaign agents # default path to astguiclient configuration file: $PATHconf = '/etc/astguiclient.conf'; open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; @conf = ; close(conf); $i=0; foreach(@conf) { $line = $conf[$i]; $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} $i++; } # Customized Variables $server_ip = $VARserver_ip; # Asterisk server IP if (!$VARDB_port) {$VARDB_port='3306';} &get_time_now; # update time/date variables if (!$VDADLOGfile) {$VDADLOGfile = "$PATHlogs/vdautodial.$year-$mon-$mday";} if (!$JAMdebugFILE) {$JAMdebugFILE = "$PATHlogs/vdad-JAM.$year-$mon-$mday";} if (!$AADLOGfile) {$AADLOGfile = "$PATHlogs/auto-alt-dial.$year-$mon-$mday";} use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second use Time::Local; use POSIX; use DBI; ### connect to MySQL database defined in the conf file $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") or die "Couldn't connect to database: " . DBI->errstr; $dbhC = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") or die "Couldn't connect to database: " . DBI->errstr; ### Grab Server values from the database $stmtA = "SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context,vd_server_logs,vicidial_recording_limit,asterisk_version,routing_prefix FROM servers where server_ip = '$server_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBtelnet_host = $aryA[0]; $DBtelnet_port = $aryA[1]; $DBASTmgrUSERNAME = $aryA[2]; $DBASTmgrSECRET = $aryA[3]; $DBASTmgrUSERNAMEupdate = $aryA[4]; $DBASTmgrUSERNAMElisten = $aryA[5]; $DBASTmgrUSERNAMEsend = $aryA[6]; $DBmax_vicidial_trunks = $aryA[7]; $DBanswer_transfer_agent= $aryA[8]; $DBSERVER_GMT = $aryA[9]; $DBext_context = $aryA[10]; $DBvd_server_logs = $aryA[11]; $DBvicidial_recording_limit = $aryA[12]; $asterisk_version = $aryA[13]; $routing_prefix = $aryA[14]; if ($DBtelnet_host) {$telnet_host = $DBtelnet_host;} if ($DBtelnet_port) {$telnet_port = $DBtelnet_port;} if ($DBASTmgrUSERNAME) {$ASTmgrUSERNAME = $DBASTmgrUSERNAME;} if ($DBASTmgrSECRET) {$ASTmgrSECRET = $DBASTmgrSECRET;} if ($DBASTmgrUSERNAMEupdate) {$ASTmgrUSERNAMEupdate = $DBASTmgrUSERNAMEupdate;} if ($DBASTmgrUSERNAMElisten) {$ASTmgrUSERNAMElisten = $DBASTmgrUSERNAMElisten;} if ($DBASTmgrUSERNAMEsend) {$ASTmgrUSERNAMEsend = $DBASTmgrUSERNAMEsend;} $max_vicidial_trunks = $DBmax_vicidial_trunks; if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if (length($DBSERVER_GMT) > 0) {$SERVER_GMT = $DBSERVER_GMT;} if ($DBext_context) {$ext_context = $DBext_context;} if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';} else {$SYSLOG = '0';} %ast_ver_str = parse_asterisk_version($asterisk_version); } $sthA->finish(); $event_string='LOGGED INTO MYSQL SERVER ON 1 CONNECTION|'; &event_logger; ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,outbound_autodial_active,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pause_type,enable_drop_lists,call_quota_lead_ranking,timeclock_end_of_day,allow_shared_dial,call_limit_24hour,hopper_hold_inserts,active_voicemail_server FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $enable_queuemetrics_logging = $aryA[0]; $queuemetrics_server_ip = $aryA[1]; $queuemetrics_dbname = $aryA[2]; $queuemetrics_login= $aryA[3]; $queuemetrics_pass = $aryA[4]; $queuemetrics_log_id = $aryA[5]; $outbound_autodial_active = $aryA[6]; $queuemetrics_loginout = $aryA[7]; $queuemetrics_addmember_enabled = $aryA[8]; $queuemetrics_pause_type = $aryA[9]; $enable_drop_lists = $aryA[10]; $SScall_quota_lead_ranking = $aryA[11]; $timeclock_end_of_day = $aryA[12]; $allow_shared_dial = $aryA[13]; $SScall_limit_24hour = $aryA[14]; $SShopper_hold_inserts = $aryA[15]; $active_voicemail_server = $aryA[16]; } $sthA->finish(); ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### ### concurrency check (SCREEN uses script path, so check for more than 2 entries) if ($run_check > 0) { my $grepout = `/bin/ps ax | grep $0 | grep -v grep | grep -v '/bin/sh'`; my $grepnum=0; $grepnum++ while ($grepout =~ m/\n/g); if ($grepnum > 2) { if ($DB) {print "I am not alone! Another $0 is running! Exiting...\n";} $event_string = "I am not alone! Another $0 is running! Exiting..."; &event_logger; exit; } } ### Grab system_settings values from the database $stmtA = "SELECT use_non_latin FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $non_latin = $aryA[0]; } $sthA->finish(); if ($non_latin > 0) { $stmtA = "SET NAMES 'UTF8';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthA->finish(); } $stmtA = "INSERT IGNORE into vicidial_campaign_stats_debug SET campaign_id='-SHARE-',server_ip='$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthA->finish(); $one_day_interval = 12; # 1 month loops for one year while($one_day_interval > 0) { $endless_loop=5760000; # 30 days minutes at XXX seconds per loop $stat_count=1; while($endless_loop > 0) { &get_time_now; $VDADLOGfile = "$PATHlogs/vdautodial.$year-$mon-$mday"; ############################################################################### ###### first figure out how many calls should be placed for each campaign per server ############################################################################### @DBlive_user=@MT; @DBlive_server_ip=@MT; @DBlive_campaign=@MT; @DBlive_campaign_rank=@MT; @DBlive_campaign_sort=@MT; @DBlive_campaign_sorted=@MT; @DBlive_campaign_level=@MT; @DBlive_dial_campaign=@MT; @DBlive_conf_exten=@MT; @DBlive_status=@MT; @DBlive_call_id=@MT; @DBlive_last_call_epoch=@MT; @DBcampaigns=@MT; @DBIPaddress=@MT; @DBIPcampaign=@MT; @DBIPcampaign_sort=@MT; @DBIPcampaign_sorted=@MT; @DBIPactive=@MT; @DBIPvdadexten=@MT; @DBIPcount=@MT; @DBIPcountT=@MT; @DBIPACTIVEcount=@MT; @DBIPINCALLcount=@MT; @DBIPINCALLthresh=@MT; @DBIPINCALLdiff=@MT; @DBIPINCALLdeadT=@MT; @DBIPDEADcount=@MT; @DBIPadlevel=@MT; @DBIPdialtimeout=@MT; @DBIPdialprefix=@MT; @DBIPcampaigncid=@MT; @DBIPexistcalls=@MT; @DBIPexistcalls_IN=@MT; @DBIPexistcalls_IN_ALL=@MT; @DBIPexistchats_IN_LIVE=@MT; @DBIPexistcalls_IN_LIVE=@MT; @DBIPexistcalls_QUEUE_LIVE=@MT; @DBIPexistcalls_OUT=@MT; @DBIPgoalcalls=@MT; @DBIPmakecalls=@MT; @DBIPlivecalls=@MT; @DBIPclosercamp=@MT; @DBIPomitcode=@MT; @DBIPautoaltdial=@MT; @DBIPtrunk_shortage=@MT; @DBIPcampaign_ready_agents=@MT; @DBIPold_trunk_shortage=@MT; @DBIPserver_trunks_limit=@MT; @DBIPserver_trunks_other=@MT; @DBIPserver_trunks_allowed=@MT; @DBIPqueue_priority=@MT; @DBIPdial_method=@MT; @DBIPuse_custom_cid=@MT; @DBIPcid_group_id=@MT; @DBIPcid_group_id_two=@MT; @DBIPinbound_queue_no_dial=@MT; @DBIPinbound_no_agents_no_dial=@MT; @DBIPinbound_no_agents_no_dial_threshold=@MT; @DBIPinbound_no_agents_no_dial_trigger=@MT; @DBIPinand_agent_ready_count=@MT; @DBIPinand_users=@MT; @DBIPavailable_only_tally=@MT; @DBIPavailable_only_tally_threshold=@MT; @DBIPavailable_only_tally_threshold_agents=@MT; @DBIPincall_tally_threshold_seconds=@MT; @DBIPdial_level_threshold=@MT; @DBIPdial_level_threshold_agents=@MT; @DBIPadaptive_dl_diff_target=@MT; @DBIPdl_diff_target_method=@MT; @DBIPscheduled_callbacks_auto_reschedule=@MT; @DBIPcall_quota_lead_ranking=@MT; @DBIPdial_timeout_lead_container=@MT; @DBIPdial_timeout_lead_container_entry=@MT; @DBIPdrop_call_seconds=@MT; @DBIPdrop_action=@MT; @DBIPdrop_inbound_group=@MT; @DBshare_camp=@MT; @DBshare_camp_rank=@MT; @DBshare_dial_level=@MT; $active_line_counter=0; $user_counter=0; $user_campaigns = '|'; $user_campaignsSQL = "''"; $user_campaigns_counter = 0; $user_campaignIP = '|'; $user_CIPct = 0; $active_agents = "'READY','QUEUE','INCALL','DONE'"; $lists_update = ''; $LUcount=0; $campaigns_update = ''; $CPcount=0; $shared_dial_camp_override=0; ##### Get maximum calls per second that this process can send out $stmtC = "SELECT outbound_calls_per_second,vicidial_recording_limit FROM servers where server_ip='$server_ip';"; $sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr; $sthC->execute or die "executing: $stmtC ", $dbhC->errstr; $sthCrows=$sthC->rows; if ($sthCrows > 0) { @aryC = $sthC->fetchrow_array; $outbound_calls_per_second = $aryC[0]; $DBvicidial_recording_limit = $aryC[1]; } $sthC->finish(); if ( ($outbound_calls_per_second > 0) && ($outbound_calls_per_second < 201) ) {$per_call_delay = (1000 / $outbound_calls_per_second);} else {$per_call_delay = '25';} $event_string="SERVER CALLS PER SECOND MAXIMUM SET TO: $outbound_calls_per_second |$per_call_delay|"; &event_logger; ############################################# ##### Check if auto-dialing is enabled $stmtA = "SELECT outbound_autodial_active,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,disable_auto_dial,allow_shared_dial FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $outbound_autodial_active = $aryA[0]; $noanswer_log = $aryA[1]; $alt_log_server_ip = $aryA[2]; $alt_log_dbname = $aryA[3]; $alt_log_login = $aryA[4]; $alt_log_pass = $aryA[5]; $tables_use_alt_log_db = $aryA[6]; $disable_auto_dial = $aryA[7]; $allow_shared_dial = $aryA[8]; } $sthA->finish(); ############################################# ##### Gather SHARED campaigns info $debug_shared_output=''; $initial_debug_shared_output=''; $shared_SQL=''; $shared_callsTOTAL=0; $shared_callsSERVER=0; $shared_dropsTOTAL=0; $shared_dropsSERVER=0; $shared_agentsTOTAL=0; $shared_agentsSERVER=0; $share_dial_level_total=0; $share_dial_level_average=0; $share_dial_max=0; $shared_campaigns_list='|'; $agent_shared_campaigns_ct=0; if ($allow_shared_dial > 0) { $stmtA = "SELECT campaign_id,drop_inbound_group,shared_dial_rank,auto_dial_level FROM vicidial_campaigns where active='Y' and dial_method IN('SHARED_RATIO','SHARED_ADAPT_HARD_LIMIT','SHARED_ADAPT_TAPERED','SHARED_ADAPT_AVERAGE','SHARED_ADAPT_PERCENTMAX') order by shared_dial_rank desc;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $DBshare_camp[$rec_count] = $aryA[0]; $DBshare_camp_rank[$rec_count] = $aryA[2]; $DBshare_dial_level[$rec_count] = $aryA[3]; $shared_campaigns_list .= "$aryA[0]|"; if (length($DBshare_camp_rank[$rec_count])<2) {$DBshare_camp_rank[$rec_count] = "0$DBshare_camp_rank[$rec_count]";} $shared_SQL .= "'$aryA[0]','$aryA[1]',"; $debug_shared_output .= "$aryA[0] Drop-In-Group: $aryA[1] Shared-Rank: $DBshare_camp_rank[$rec_count] Dial Level: $DBshare_dial_level[$rec_count]\n"; $rec_count++; } chop($shared_SQL); if (length($shared_SQL)<2) {$shared_SQL="'-NONE-'";} $stmtA = "SELECT count(*) FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and drop_time > \"$FVtsSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $shared_dropsTOTAL = $aryA[0]; } $stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id IN($shared_SQL);"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $shared_callsTOTAL = ($aryA[0] + $shared_dropsTOTAL); } $stmtA = "SELECT count(*) FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and server_ip='$VARserver_ip' and drop_time > \"$FVtsSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $shared_dropsSERVER = $aryA[0]; } $stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id IN($shared_SQL) and server_ip='$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $shared_callsSERVER = ($aryA[0] + $shared_dropsSERVER); } $stmtA = "SELECT count(*) FROM vicidial_live_agents where dial_campaign_id IN($shared_SQL) and status IN($active_agents) and outbound_autodial='Y' and last_update_time > '$BDtsSQLdate' order by last_call_time"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $shared_agentsTOTAL = $aryA[0]; } $stmtA = "SELECT count(*) FROM vicidial_live_agents where dial_campaign_id IN($shared_SQL) and status IN($active_agents) and outbound_autodial='Y' and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $shared_agentsSERVER = $aryA[0]; } $event_string="SHARED-AGENT CAMPAIGNS ON SYSTEM: $rec_count TOTAL CALLS: $shared_callsTOTAL($shared_dropsTOTAL) SERVER CALLS: $shared_callsSERVER($shared_dropsSERVER)\n TOTAL AGENTS: $shared_agentsTOTAL SERVER AGENTS: $shared_agentsSERVER"; $debug_shared_output .= "$event_string\n"; &event_logger; $initial_debug_shared_output = $debug_shared_output; } $debug_shared_output=''; ##### Get a listing of the users that are active and ready to take calls ##### Also get a listing of the campaigns and campaigns/serverIP that will be used $stmtA = "SELECT user,server_ip,campaign_id,conf_exten,status,callerid,dial_campaign_id,UNIX_TIMESTAMP(last_call_time) FROM vicidial_live_agents where status IN($active_agents) and outbound_autodial='Y' and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $DBlive_user[$user_counter] = $aryA[0]; $DBlive_server_ip[$user_counter] = $aryA[1]; $DBlive_campaign[$user_counter] = $aryA[2]; $DBlive_conf_exten[$user_counter] = $aryA[3]; $DBlive_status[$user_counter] = $aryA[4]; $DBlive_call_id[$user_counter] = $aryA[5]; $DBlive_dial_campaign[$user_counter] = $aryA[6]; $DBlive_last_call_epoch[$user_counter] = $aryA[7]; $DBlive_campaign_rank[$user_counter] = 0; $DBlive_campaign_sort[$user_counter] = 0; $DBlive_campaign_level[$user_counter] = 0; if (length($DBlive_dial_campaign[$user_counter]) > 0) { if ($DBlive_dial_campaign[$user_counter] ne $DBlive_campaign[$user_counter]) { $shared_dial_camp_override++; if ($DBX) {print "Shared-Dial-Agent Dial-Campaign Override: $shared_dial_camp_override/$rec_count - $DBlive_user[$user_counter] ($DBlive_campaign[$user_counter] -> $DBlive_dial_campaign[$user_counter])\n";} $debug_shared_output .= "Agent Dial-Campaign Override: $shared_dial_camp_override/$rec_count - $DBlive_user[$user_counter] ($DBlive_campaign[$user_counter] -> $DBlive_dial_campaign[$user_counter])\n"; $DBlive_campaign[$user_counter] = $DBlive_dial_campaign[$user_counter]; } else { $debug_shared_output .= "Agent Dial-Campaign No-Change: $rec_count - $DBlive_user[$user_counter] ($DBlive_campaign[$user_counter] -> $DBlive_dial_campaign[$user_counter])\n"; } } $temp_ct=0; foreach(@DBshare_camp) { if ($DBlive_campaign[$user_counter] eq $DBshare_camp[$temp_ct]) { $DBlive_campaign_rank[$user_counter] = $DBshare_camp_rank[$temp_ct]; $DBlive_campaign_level[$user_counter] = $DBshare_dial_level[$temp_ct]; } $temp_ct++; } if ($user_campaigns !~ /\|$DBlive_campaign[$user_counter]\|/i) { if ($campaigns_update !~ /'$DBlive_campaign[$user_counter]'/) {$campaigns_update .= "'$DBlive_campaign[$user_counter]',"; $CPcount++;} $user_campaigns .= "$DBlive_campaign[$user_counter]|"; $user_campaignsSQL .= ",'$DBlive_campaign[$user_counter]'"; if ( ($allow_shared_dial > 0) && ($shared_campaigns_list =~ /\|$DBlive_campaign[$user_counter]\|/i) ) { $share_dial_level_total = ($share_dial_level_total + $DBlive_campaign_level[$user_counter]); $agent_shared_campaigns_ct++; } $DBcampaigns[$user_campaigns_counter] = $DBlive_campaign[$user_counter]; $user_campaigns_counter++; } if ($user_campaignIP !~ /\|$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]\|/i) { $user_campaignIP .= "$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]|"; $DBIPcampaign[$user_CIPct] = "$DBlive_campaign[$user_counter]"; $DBIPaddress[$user_CIPct] = "$DBlive_server_ip[$user_counter]"; $DBIPcampaign_sort[$user_CIPct] = $DBlive_campaign_rank[$user_counter].'---'.$DBlive_last_call_epoch[$user_counter].'---'.$DBlive_campaign[$user_counter].'---'.$user_CIPct; if ($DBX) {print "Debug agent campaign sort: $DBIPcampaign_sort[$user_CIPct]\n";} $user_CIPct++; } $DBlive_campaign_sort[$user_counter] = $DBlive_campaign_rank[$user_counter].'_'.$DBlive_last_call_epoch[$user_counter].'_'.$DBlive_campaign[$user_counter].'_'.$user_counter; if ($DBX) {print "Debug live agent sort: $DBlive_campaign_sort[$user_counter]\n";} $user_counter++; $rec_count++; } $sthA->finish(); ### see how many total VDAD calls are going on right now for max limiter $temp_dropsSERVER=0; if ($allow_shared_dial > 0) { $stmtA = "SELECT count(*) FROM vicidial_shared_drops where status IN('SENT','RINGING','LIVE','XFER','CLOSER','IVR') and server_ip='$VARserver_ip' and drop_time > \"$FVtsSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $temp_dropsSERVER = $aryA[0]; } } $stmtA = "SELECT count(*) FROM vicidial_auto_calls where server_ip='$server_ip' and status IN('SENT','RINGING','LIVE','XFER','CLOSER','IVR');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $active_line_counter = ($aryA[0] + $temp_dropsSERVER); } $sthA->finish(); $event_string="LIVE AGENTS LOGGED IN: $user_counter ACTIVE CALLS: $active_line_counter"; &event_logger; $stmtA = "UPDATE vicidial_campaign_server_stats set local_trunk_shortage='0' where server_ip='$server_ip' and campaign_id NOT IN($user_campaignsSQL);"; $UVCSSaffected_rows = $dbhA->do($stmtA); if ($UVCSSaffected_rows > 0) { $event_string="OLD TRUNK SHORTS CLEARED: $UVCSSaffected_rows |$user_campaignsSQL|"; &event_logger; } ### Calculate maximum share campaigns total calls and log debug shared campaign output if ($allow_shared_dial > 0) { if ( ($user_campaigns_counter > 0) && ($share_dial_level_total > 0) ) { $share_dial_level_average = ($share_dial_level_total / $agent_shared_campaigns_ct); $share_dial_max = ($share_dial_level_average * $shared_agentsTOTAL); $share_dial_max = ceil($share_dial_max); } $temp_max_warning=''; if ($shared_callsTOTAL > $share_dial_max) { $max_debug_string=''; if ($allow_shared_dial > 2) { $stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and drop_time > \"$FVtsSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $temp_ct=0; while ($sthArows > $temp_ct) { @aryA = $sthA->fetchrow_array; $temp_ct++; $max_debug_string .= "SD $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n"; } $stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_auto_calls where campaign_id IN($shared_SQL);"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $temp_ct=0; while ($sthArows > $temp_ct) { @aryA = $sthA->fetchrow_array; $temp_ct++; $max_debug_string .= " $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n"; } } $temp_max_warning = "\nSHARED MAX OVER LIMIT! $shared_callsTOTAL > $share_dial_max \n$max_debug_string"; } $event_string="SHARED-AGENT CAMPAIGNS DIAL LEVEL LIMITS: Shared campaigns with active agents: $agent_shared_campaigns_ct DL AVG: $share_dial_level_average SHARED MAX CALLS: $share_dial_max$temp_max_warning"; $initial_debug_shared_output .= "$event_string\n"; &event_logger; # update debug output $stmtA = "UPDATE vicidial_campaign_stats_debug SET entry_time='$now_date',debug_output='$initial_debug_shared_output' where campaign_id='-SHARE-' and server_ip='$VARserver_ip';"; $affected_rows = $dbhA->do($stmtA); if ($allow_shared_dial > 1) { $stmtA = "INSERT INTO vicidial_shared_log SET log_time='$now_date',total_agents='$shared_agentsSERVER',total_calls='$shared_callsSERVER',debug_output='BUILD: $build\n$initial_debug_shared_output',campaign_id='-SHARE-',server_ip='$VARserver_ip';"; $affected_rows = $dbhA->do($stmtA); } } ### sort campaigns by shared campaign rank, then last agent call handle time @DBIPcampaign_sorted = sort { $a cmp $b } @DBIPcampaign_sort; $user_CIPct_sort = 0; foreach(@DBIPcampaign_sorted) { @camp_sort_line = split(/---/,$DBIPcampaign_sorted[$user_CIPct_sort]); $user_CIPct = $camp_sort_line[3]; $user_last_call_epoch_CIP = $camp_sort_line[1]; $debug_string=''; $user_counter=0; foreach(@DBlive_campaign) { if ( ($DBlive_campaign[$user_counter] =~ /$DBIPcampaign[$user_CIPct]/i) && (length($DBlive_campaign[$user_counter]) == length($DBIPcampaign[$user_CIPct])) && ($DBlive_server_ip[$user_counter] =~ /$DBIPaddress[$user_CIPct]/i) ) { $DBIPcount[$user_CIPct]++; $DBIPACTIVEcount[$user_CIPct] = ($DBIPACTIVEcount[$user_CIPct] + 0); $DBIPINCALLcount[$user_CIPct] = ($DBIPINCALLcount[$user_CIPct] + 0); $DBIPDEADcount[$user_CIPct] = ($DBIPDEADcount[$user_CIPct] + 0); if ($DBlive_status[$user_counter] =~ /READY|DONE/) { $DBIPACTIVEcount[$user_CIPct]++; } else { $stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$DBlive_call_id[$user_counter]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; if ($aryA[0] > 0) { $DBIPINCALLcount[$user_CIPct]++; } else { $DBIPDEADcount[$user_CIPct]++; } } else { $DBIPINCALLcount[$user_CIPct]++; } $sthA->finish(); } } $user_counter++; } ### get count of READY-status agents in this campaign $stmtA = "SELECT count(*) FROM vicidial_live_agents where ( (campaign_id='$DBIPcampaign[$user_CIPct]') or (dial_campaign_id='$DBIPcampaign[$user_CIPct]') ) and server_ip='$server_ip' and status='READY';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPcampaign_ready_agents[$user_CIPct] = $aryA[0]; } $sthA->finish(); ### check for vicidial_campaign_server_stats record, if non present then create it $stmtA = "SELECT local_trunk_shortage FROM vicidial_campaign_server_stats where campaign_id='$DBIPcampaign[$user_CIPct]' and server_ip='$server_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $DBIPold_trunk_shortage[$user_CIPct] = $aryA[0]; $rec_count++; } $sthA->finish(); if ($rec_count < 1) { $stmtA = "INSERT INTO vicidial_campaign_server_stats SET local_trunk_shortage='0', server_ip='$server_ip',campaign_id='$DBIPcampaign[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); $DBIPold_trunk_shortage[$user_CIPct]=0; $event_string="VCSS ENTRY INSERTED: $affected_rows"; $debug_string .= "$event_string\n"; &event_logger; } $DBIPserver_trunks_limit[$user_CIPct] = ''; $DBIPserver_trunks_other[$user_CIPct] = 0; $DBIPserver_trunks_allowed[$user_CIPct] = $max_vicidial_trunks; ### check for vicidial_server_trunks record $stmtA = "SELECT dedicated_trunks FROM vicidial_server_trunks where campaign_id='$DBIPcampaign[$user_CIPct]' and server_ip='$server_ip' and trunk_restriction='MAXIMUM_LIMIT';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $DBIPserver_trunks_limit[$user_CIPct] = $aryA[0]; $rec_count++; } $sthA->finish(); $stmtA = "SELECT sum(dedicated_trunks) FROM vicidial_server_trunks where campaign_id NOT IN('$DBIPcampaign[$user_CIPct]') and server_ip='$server_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $DBIPserver_trunks_other[$user_CIPct] = $aryA[0]; $rec_count++; } $sthA->finish(); $DBIPserver_trunks_allowed[$user_CIPct] = ($max_vicidial_trunks - $DBIPserver_trunks_other[$user_CIPct]); ### grab the dial_level and multiply by active agents to get your goalcalls $DBIPadlevel[$user_CIPct]=0; $stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns,omit_phone_code,available_only_ratio_tally,auto_alt_dial,campaign_allow_inbound,queue_priority,dial_method,use_custom_cid,inbound_queue_no_dial,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,adaptive_dl_diff_target,dl_diff_target_method,inbound_no_agents_no_dial_container,inbound_no_agents_no_dial_threshold,cid_group_id,scheduled_callbacks_auto_reschedule,call_quota_lead_ranking,dial_timeout_lead_container,drop_call_seconds,drop_action,drop_inbound_group,call_limit_24hour_method,call_limit_24hour_scope,call_limit_24hour,call_limit_24hour_override,cid_group_id_two,incall_tally_threshold_seconds,auto_alt_threshold,hopper_hold_inserts FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $active_only=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $DBIPadlevel[$user_CIPct] = $aryA[0]; $DBIPcalltime[$user_CIPct] = $aryA[1]; $DBIPdialtimeout[$user_CIPct] = $aryA[2]; $DBIPdialprefix[$user_CIPct] = $aryA[3]; $DBIPcampaigncid[$user_CIPct] = $aryA[4]; $DBIPactive[$user_CIPct] = $aryA[5]; $DBIPvdadexten[$user_CIPct] = $aryA[6]; $DBIPclosercamp[$user_CIPct] = $aryA[7]; $omit_phone_code = $aryA[8]; if ($omit_phone_code =~ /Y/) {$DBIPomitcode[$user_CIPct] = 1;} else {$DBIPomitcode[$user_CIPct] = 0;} $DBIPavailable_only_tally[$user_CIPct] = $aryA[9]; $DBIPautoaltdial[$user_CIPct] = $aryA[10]; $DBIPcampaign_allow_inbound[$user_CIPct] = $aryA[11]; $DBIPqueue_priority[$user_CIPct] = $aryA[12]; $DBIPdial_method[$user_CIPct] = $aryA[13]; $DBIPuse_custom_cid[$user_CIPct] = $aryA[14]; $DBIPinbound_queue_no_dial[$user_CIPct] = $aryA[15]; $DBIPavailable_only_tally_threshold[$user_CIPct] = $aryA[16]; $DBIPavailable_only_tally_threshold_agents[$user_CIPct] = $aryA[17]; $DBIPdial_level_threshold[$user_CIPct] = $aryA[18]; $DBIPdial_level_threshold_agents[$user_CIPct] = $aryA[19]; $DBIPadaptive_dl_diff_target[$user_CIPct] = $aryA[20]; $DBIPdl_diff_target_method[$user_CIPct] = $aryA[21]; $DBIPinbound_no_agents_no_dial[$user_CIPct] = $aryA[22]; $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct] = $aryA[23]; $DBIPcid_group_id[$user_CIPct] = $aryA[24]; $DBIPscheduled_callbacks_auto_reschedule[$user_CIPct] = $aryA[25]; $DBIPcall_quota_lead_ranking[$user_CIPct] = $aryA[26]; $DBIPdial_timeout_lead_container[$user_CIPct] = $aryA[27]; $DBIPdial_timeout_lead_container_entry[$user_CIPct]=''; $DBIPdrop_call_seconds[$user_CIPct] = $aryA[28]; $DBIPdrop_action[$user_CIPct] = $aryA[29]; $DBIPdrop_inbound_group[$user_CIPct] = $aryA[30]; $DBIPcall_limit_24hour_method[$user_CIPct] = $aryA[31]; $DBIPcall_limit_24hour_scope[$user_CIPct] = $aryA[32]; $DBIPcall_limit_24hour[$user_CIPct] = $aryA[33]; $DBIPcall_limit_24hour_override[$user_CIPct] = $aryA[34]; $DBIPcid_group_id_two[$user_CIPct] = $aryA[35]; $DBIPincall_tally_threshold_seconds[$user_CIPct] = $aryA[36]; $DBIPauto_alt_threshold[$user_CIPct] = $aryA[37]; $DBIPhopper_hold_inserts[$user_CIPct] = $aryA[38]; if ($SShopper_hold_inserts < 1) {$DBIPhopper_hold_inserts[$user_CIPct] = 'DISABLED';} # check for Dial Timeout Lead override if ( (length($DBIPdial_timeout_lead_container[$user_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$user_CIPct] !~ /^DISABLED$/i) ) { # Gather settings container for Call Quota Lead Ranking $stmtC = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPdial_timeout_lead_container[$user_CIPct]';"; $sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr; $sthC->execute or die "executing: $stmtC ", $dbhC->errstr; $sthCrows=$sthC->rows; if ($sthCrows > 0) { @aryC = $sthC->fetchrow_array; $DBIPdial_timeout_lead_container_entry[$user_CIPct] = $aryC[0]; $DBIPdial_timeout_lead_container_entry[$user_CIPct] =~ s/\r|\t|\'|\"|\\//gi; } $sthC->finish(); } $DBIPINCALLdiff[$user_CIPct]=0; $DBIPINCALLdeadT[$user_CIPct]=0; # If Agent In-Call Tally Seconds Threshold is enabled, find the number of agents INCALL at-or-below the incall_tally_threshold_seconds if ($DBIPincall_tally_threshold_seconds[$user_CIPct] > 0) { $all_callerids=''; $stmtC = "SELECT callerid from vicidial_auto_calls;"; $sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr; $sthC->execute or die "executing: $stmtC ", $dbhC->errstr; $sthCrows=$sthC->rows; $Crc=0; while ($sthCrows > $Crc) { @aryC = $sthC->fetchrow_array; if ($Crc > 0) {$all_callerids .= ",";} $all_callerids .= "'$aryC[0]'"; $Crc++; } $sthC->finish(); if ($DBX) {print " DEBUG2: |$sthCrows|$all_callerids|$stmtC|\n";} if ($Crc < 1) {$all_callerids = "''";} $DBIPINCALLthresh[$user_CIPct]=0; $stmtC = "SELECT count(*) from vicidial_live_agents where ( (campaign_id='$DBIPcampaign[$user_CIPct]') or (dial_campaign_id='$DBIPcampaign[$user_CIPct]') ) and last_update_time > '$BDtsSQLdate' and status IN('INCALL','QUEUE') and ( (UNIX_TIMESTAMP(NOW()) - UNIX_TIMESTAMP(last_call_time)) <= $DBIPincall_tally_threshold_seconds[$user_CIPct]) and (callerid IN($all_callerids));"; $sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr; $sthC->execute or die "executing: $stmtC ", $dbhC->errstr; $sthCrows=$sthC->rows; if ($sthCrows > 0) { @aryC = $sthC->fetchrow_array; $DBIPINCALLthresh[$user_CIPct] = $aryC[0]; } $sthC->finish(); $stmtC = "SELECT count(*) from vicidial_live_agents where ( (campaign_id='$DBIPcampaign[$user_CIPct]') or (dial_campaign_id='$DBIPcampaign[$user_CIPct]') ) and last_update_time > '$BDtsSQLdate' and status IN('INCALL','QUEUE') and (callerid NOT IN($all_callerids));"; $sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr; $sthC->execute or die "executing: $stmtC ", $dbhC->errstr; $sthCrows=$sthC->rows; if ($sthCrows > 0) { @aryC = $sthC->fetchrow_array; $DBIPINCALLdeadT[$user_CIPct] = $aryC[0]; } $sthC->finish(); $DBIPcountT[$user_CIPct] = ($DBIPACTIVEcount[$user_CIPct] + $DBIPINCALLthresh[$user_CIPct]); if ($DBX) {print " DEBUG1: |$sthCrows|$DBIPACTIVEcount[$user_CIPct]|$DBIPINCALLthresh[$user_CIPct]|$stmtC|\n";} $DBIPINCALLdiff[$user_CIPct] = ($DBIPINCALLcount[$user_CIPct] - $DBIPINCALLthresh[$user_CIPct]); if ($DB) {print " Debug: AGENT IN-CALL TALLY SECONDS THRESHOLD: $DBIPcampaign[$user_CIPct] $DBIPincall_tally_threshold_seconds[$user_CIPct] seconds |all: $DBIPINCALLcount[$user_CIPct] thresh: $DBIPINCALLthresh[$user_CIPct] (diff: $DBIPINCALLdiff[$user_CIPct] dead: $DBIPINCALLdeadT[$user_CIPct])| |total: $DBIPcount[$user_CIPct] thresh tot: $DBIPcountT[$user_CIPct]|$stmtC|\n";} $debug_string .= " !! AGENT IN-CALL TALLY SECONDS THRESHOLD ENABLED for INCALL AGENTS: $DBIPincall_tally_threshold_seconds[$user_CIPct] seconds |all: $DBIPINCALLcount[$user_CIPct] thresh: $DBIPINCALLthresh[$user_CIPct] (diff: $DBIPINCALLdiff[$user_CIPct] dead: $DBIPINCALLdeadT[$user_CIPct])| |total: $DBIPcount[$user_CIPct] thresh tot: $DBIPcountT[$user_CIPct]|\n"; $DBIPINCALLcount[$user_CIPct] = $DBIPINCALLthresh[$user_CIPct]; $DBIPcount[$user_CIPct] = $DBIPcountT[$user_CIPct]; } # BEGIN check if drop-in-group agents should be included ---NONE--- # if ( ($DBIPdrop_call_seconds[$user_CIPct] < 0) && ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i) && ($DBIPdrop_inbound_group[$user_CIPct] !~ /^---NONE---$/) && (length($DBIPdrop_inbound_group[$user_CIPct]) > 0) && ($new_agent_multicampaign > 0) && ($DBIPdial_method[$user_CIPct] !~ /SHARED_/i) ) { if ($DBIPcount[$user_CIPct] > 0) {$DBIPcount[$user_CIPct] = ($DBIPcount[$user_CIPct] - 1);} if ($DBIPACTIVEcount[$user_CIPct] > 0) {$DBIPACTIVEcount[$user_CIPct] = ($DBIPACTIVEcount[$user_CIPct] - 1);} $SQL_group_id=$DBIPdrop_inbound_group[$user_CIPct]; $SQL_group_id =~ s/_/\\_/gi; $temp_drop_ingroup_SQL = "and ( (campaign_id!='$DBIPcampaign[$user_CIPct]') and (closer_campaigns LIKE \"% $SQL_group_id %\") )"; $stmtC = "SELECT user,status from vicidial_live_agents where last_update_time > '$BDtsSQLdate' $temp_drop_ingroup_SQL;"; $sthC = $dbhC->prepare($stmtC) or die "preparing: ",$dbhC->errstr; $sthC->execute or die "executing: $stmtC ", $dbhC->errstr; $sthCrows=$sthC->rows; $temp_dig_ct=0; $temp_dig_ACTIVE=0; $temp_dig_INCALL=0; while ($sthCrows > $temp_dig_ct) { @aryC = $sthC->fetchrow_array; $temp_agent_status = $aryC[1]; if ($temp_agent_status =~ /READY|DONE|CLOSER/) { $DBIPcount[$user_CIPct]++; $DBIPACTIVEcount[$user_CIPct]++; $temp_dig_ACTIVE++; } else { if ($temp_agent_status =~ /INCALL/) { $DBIPcount[$user_CIPct]++; $DBIPINCALLcount[$user_CIPct]++; $temp_dig_INCALL++; } } $temp_dig_ct++; } $sthC->finish(); if ($DB) {print " $DBIPcampaign[$user_CIPct] Drop In-Group agents included from $DBIPdrop_inbound_group[$user_CIPct]: READY $temp_dig_ACTIVE + INCALL $temp_dig_INCALL ($temp_dig_ct)\n";} $debug_string .= " $DBIPcampaign[$user_CIPct] Drop In-Group agents included from $DBIPdrop_inbound_group[$user_CIPct]: READY $temp_dig_ACTIVE + INCALL $temp_dig_INCALL ($temp_dig_ct)\n"; } # END check if drop-in-group agents should be included ---NONE--- # if ($DBIPdl_diff_target_method[$user_CIPct] =~ /ADAPT_CALC_ONLY/) { if ( ($DBIPadaptive_dl_diff_target[$user_CIPct] < 0) || ($DBIPadaptive_dl_diff_target[$user_CIPct] > 0) ) { $debug_string .= " !! DL DIFF TARGET SET TO 0, CALC-ONLY MODE: $DBIPdl_diff_target_method[$user_CIPct]|$DBIPadaptive_dl_diff_target[$user_CIPct]\n"; } $DBIPadaptive_dl_diff_target[$user_CIPct] = 0; } if ($DBIPavailable_only_tally[$user_CIPct] =~ /Y/) { $DBIPcount[$user_CIPct] = $DBIPACTIVEcount[$user_CIPct]; $active_only=1; } else { ### Check for available only tally threshold ### if ( ($DBIPavailable_only_tally_threshold[$user_CIPct] =~ /LOGGED-IN_AGENTS/) && ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $user_counter) ) { $debug_string .= " !! AVAILABLE ONLY TALLY THRESHOLD triggered for LOGGED-IN_AGENTS: ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $user_counter)\n"; $active_only=1; } if ( ($DBIPavailable_only_tally_threshold[$user_CIPct] =~ /NON-PAUSED_AGENTS/) && ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPcount[$user_CIPct]) ) { $debug_string .= " !! AVAILABLE ONLY TALLY THRESHOLD triggered for NON-PAUSED_AGENTS: ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPcount[$user_CIPct])\n"; $active_only=1; } if ( ($DBIPavailable_only_tally_threshold[$user_CIPct] =~ /WAITING_AGENTS/) && ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct]) ) { $debug_string .= " !! AVAILABLE ONLY TALLY THRESHOLD triggered for WAITING_AGENTS: ($DBIPavailable_only_tally_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct])\n"; $active_only=1; } if ($active_only > 0) {$DBIPcount[$user_CIPct] = $DBIPACTIVEcount[$user_CIPct];} else { if ($DBX > 0) {print " DEBUG: dialable agent count: ($DBIPcount[$user_CIPct] - $DBIPDEADcount[$user_CIPct] + $DBIPINCALLdeadT[$user_CIPct])\n";} $DBIPcount[$user_CIPct] = ($DBIPcount[$user_CIPct] - $DBIPDEADcount[$user_CIPct] + $DBIPINCALLdeadT[$user_CIPct]); } if ($DBIPcount[$user_CIPct] < 0) {$DBIPcount[$user_CIPct]=0;} } $rec_count++; } $sthA->finish(); ### Check for dial level threshold ### $nonpause_agents_temp = ($DBIPACTIVEcount[$user_CIPct] + $DBIPINCALLcount[$user_CIPct]); if ( ($DBIPdial_level_threshold[$user_CIPct] =~ /LOGGED-IN_AGENTS/) && ($DBIPdial_level_threshold_agents[$user_CIPct] > $user_counter) ) { $debug_string .= " !! DIAL LEVEL THRESHOLD triggered for LOGGED-IN_AGENTS: ($DBIPdial_level_threshold_agents[$user_CIPct] > $user_counter)\n"; $DBIPadlevel[$user_CIPct]=1; } if ( ($DBIPdial_level_threshold[$user_CIPct] =~ /NON-PAUSED_AGENTS/) && ($DBIPdial_level_threshold_agents[$user_CIPct] > $nonpause_agents_temp) ) { $debug_string .= " !! DIAL LEVEL THRESHOLD triggered for NON-PAUSED_AGENTS: ($DBIPdial_level_threshold_agents[$user_CIPct] > $nonpause_agents_temp)\n"; $DBIPadlevel[$user_CIPct]=1; } if ( ($DBIPdial_level_threshold[$user_CIPct] =~ /WAITING_AGENTS/) && ($DBIPdial_level_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct]) ) { $debug_string .= " !! DIAL LEVEL THRESHOLD triggered for WAITING_AGENTS: ($DBIPdial_level_threshold_agents[$user_CIPct] > $DBIPACTIVEcount[$user_CIPct])\n"; $DBIPadlevel[$user_CIPct]=1; } ### apply dial level difference target ### $DBIPcount[$user_CIPct] = ($DBIPcount[$user_CIPct] + $DBIPadaptive_dl_diff_target[$user_CIPct]); if ($DBIPcount[$user_CIPct] < 0) {$DBIPcount[$user_CIPct]=0;} $DBIPgoalcalls[$user_CIPct] = ($DBIPadlevel[$user_CIPct] * $DBIPcount[$user_CIPct]); $tally_xfer_line_counter=0; $temp_drop_IG=''; if ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i) {$temp_drop_IG=",'$DBIPdrop_inbound_group[$user_CIPct]'";} if ($active_only > 0) { ### see how many VDAD calls are live as XFERs to agents $stmtA = "SELECT count(*) FROM vicidial_auto_calls where server_ip='$DBIPaddress[$user_CIPct]' and campaign_id IN('$DBIPcampaign[$user_CIPct]'$temp_drop_IG) and status IN('XFER','CLOSER');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $tally_xfer_line_counter = $aryA[0]; } $sthA->finish(); $DBIPgoalcalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] + $tally_xfer_line_counter); } if ($DBIPactive[$user_CIPct] =~ /N/) {$DBIPgoalcalls[$user_CIPct] = 0;} $DBIPgoalcalls[$user_CIPct] = sprintf("%.0f", $DBIPgoalcalls[$user_CIPct]); $event_string="$user_CIPct_sort $user_CIPct $DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: agents: $DBIPcount[$user_CIPct] (READY: $DBIPcampaign_ready_agents[$user_CIPct]) dial_level: $DBIPadlevel[$user_CIPct] ($DBIPACTIVEcount[$user_CIPct]|$DBIPINCALLcount[$user_CIPct]|$DBIPDEADcount[$user_CIPct]) $DBIPadaptive_dl_diff_target[$user_CIPct]"; $debug_string .= "$event_string\n"; &event_logger; ### see how many calls are already active per campaign per server and ### subtract that number from goalcalls to determine how many new ### calls need to be placed in this loop if ($DBIPcampaign_allow_inbound[$user_CIPct] =~ /Y/) { if (length($DBIPclosercamp[$user_CIPct]) > 2) { $DBIPclosercamp[$user_CIPct] =~ s/^ | -$//gi; $DBIPclosercamp[$user_CIPct] =~ s/ /','/gi; $DBIPclosercamp[$user_CIPct] = "'$DBIPclosercamp[$user_CIPct]'"; } else {$DBIPclosercamp[$user_CIPct]="''";} $stmtA = "SELECT count(*) FROM vicidial_auto_calls where (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPexistcalls_IN[$user_CIPct] = $aryA[0]; } $sthA->finish(); $stmtA = "SELECT count(*) FROM vicidial_auto_calls where (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) and status IN('SENT','RINGING','LIVE','XFER','CLOSER');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPexistcalls_IN_ALL[$user_CIPct] = $aryA[0]; } $sthA->finish(); $stmtA = "SELECT count(*) FROM vicidial_auto_calls where call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct]) and status IN('LIVE');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPexistcalls_IN_LIVE[$user_CIPct] = $aryA[0]; } $sthA->finish(); $stmtA = "SELECT count(*) FROM vicidial_live_chats where group_id IN($DBIPclosercamp[$user_CIPct]) and status IN('WAITING');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPexistchats_IN_LIVE[$user_CIPct] = $aryA[0]; } $sthA->finish(); $stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING','NEW') and group_id IN($DBIPclosercamp[$user_CIPct]);"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPexistcalls_QUEUE_LIVE[$user_CIPct] = $aryA[0]; } $sthA->finish(); } else { $DBIPexistcalls_IN[$user_CIPct]=0; $DBIPexistcalls_IN_ALL[$user_CIPct]=0; $DBIPexistcalls_IN_LIVE[$user_CIPct]=0; $DBIPexistchats_IN_LIVE[$user_CIPct]=0; $DBIPexistcalls_QUEUE_LIVE[$user_CIPct]=0; } ### Check for inbound no-agents no-dial $DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]=0; if ($DBX) { print "INBOUND NO-AGENTS NO-DIAL CHECK START($DBIPcampaign[$user_CIPct]): $DBIPinbound_no_agents_no_dial[$user_CIPct]|$DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n"; } if ( ($DBIPinbound_no_agents_no_dial[$user_CIPct] !~ /DISABLED/) && (length($DBIPinbound_no_agents_no_dial[$user_CIPct]) > 0) && ($DBIPinbound_no_agents_no_dial_threshold[$user_CIPct] > 0) ) { $DBIPinand_container_entry[$user_CIPct]=''; $stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPinbound_no_agents_no_dial[$user_CIPct]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($DBX) {print "$sthArows|$stmtA\n";} if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPinand_container_entry[$user_CIPct] = $aryA[0]; $DBIPinand_container_entry[$user_CIPct] =~ s/\n/','/gi; $DBIPinand_container_entry[$user_CIPct] =~ s/\r|\t| |''|,$|^,//gi; $DBIPinand_container_entry[$user_CIPct] =~ s/,,/,/gi; $DBIPinand_container_entry[$user_CIPct] =~ s/,''//gi; $DBIPinand_container_entry[$user_CIPct] =~ s/','$//gi; } $sthA->finish(); if (length($DBIPinand_container_entry[$user_CIPct]) > 2) { $DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]=1; $DBIPinand_users[$user_CIPct]=''; $stmtA = "SELECT distinct(user) FROM vicidial_live_inbound_agents where group_id IN('$DBIPinand_container_entry[$user_CIPct]') and ( (daily_limit = '-1') or (daily_limit > calls_today) );"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($DBX) {print "$sthArows|$stmtA\n";} $u=0; while ($sthArows > $u) { @aryA = $sthA->fetchrow_array; $DBIPinand_users[$user_CIPct] .= "'$aryA[0]',"; $u++; } $DBIPinand_users[$user_CIPct] =~ s/,$//gi; $sthA->finish(); if (length($DBIPinand_users[$user_CIPct]) > 2) { $DBIPinand_agent_ready_count[$user_CIPct]=0; $stmtA = "SELECT count(*) FROM vicidial_live_agents where user IN($DBIPinand_users[$user_CIPct]) and status IN('READY','CLOSER');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($DBX) {print "$sthArows|$stmtA\n";} if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPinand_agent_ready_count[$user_CIPct] = $aryA[0]; if ($DBIPinand_agent_ready_count[$user_CIPct] >= $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]) { $DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]=0; } else {$debug_string .= " !! INBOUND NO-AGENT NO-DIAL: Agents: $DBIPinand_agent_ready_count[$user_CIPct] Threshold: $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n";} if ($DBX) {print "DEBUG: INBOUND NO-AGENT Agents: $DBIPinand_agent_ready_count[$user_CIPct] Threshold: $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n";} } $sthA->finish(); } else {$debug_string .= " !! INBOUND NO-AGENT NO-DIAL: Agents: $DBIPinand_agent_ready_count[$user_CIPct] Threshold: $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]\n";} } } $temp_dropsSERVER=0; if ($allow_shared_dial > 0) { $stmtA = "SELECT count(*) FROM vicidial_shared_drops where (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type IN('OUT','OUTBALANCE')) and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER') and drop_time > \"$FVtsSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $temp_dropsSERVER = $aryA[0]; } } $stmtA = "SELECT count(*) FROM vicidial_auto_calls where (campaign_id IN('$DBIPcampaign[$user_CIPct]'$temp_drop_IG) and call_type IN('IN','OUT','OUTBALANCE')) and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($DBX) {print "$sthArows|$stmtA\n";} if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBIPexistcalls_OUT[$user_CIPct] = ($aryA[0] + $temp_dropsSERVER); } $sthA->finish(); $DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls_IN[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]); if ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ALL_SERVERS/) {$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls_IN_ALL[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]);} if ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/) {$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls[$user_CIPct] + $DBIPexistchats_IN_LIVE[$user_CIPct]);} if ( ($DBIPcampaign_ready_agents[$user_CIPct] > 0) && ($DBIPexistcalls_IN[$user_CIPct] > 0) ) { $event_string=" BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: $DBIPcampaign[$user_CIPct] $DBIPexistcalls[$user_CIPct] [$DBIPexistcalls_IN[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]])"; $debug_string .= "$event_string\n"; &event_logger; $DBIPexistcalls[$user_CIPct] = $DBIPexistcalls_OUT[$user_CIPct]; } if ( ($DBIPINCALLdiff[$user_CIPct] > 0) && ($DBIPexistcalls[$user_CIPct] >= $DBIPINCALLdiff[$user_CIPct]) ) {$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls[$user_CIPct] - $DBIPINCALLdiff[$user_CIPct])} $active_line_goal=0; $DBIPmakecalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]); $DBIPmakecallsGOAL = $DBIPmakecalls[$user_CIPct]; $MVT_msg = ''; $DBIPtrunk_shortage[$user_CIPct] = 0; $active_line_goal = ($active_line_counter + $DBIPmakecalls[$user_CIPct]); if ($active_line_goal > $max_vicidial_trunks) { $NEWmakecallsgoal = ($max_vicidial_trunks - $active_line_counter); if ($DBIPmakecalls[$user_CIPct] > $NEWmakecallsgoal) {$DBIPmakecalls[$user_CIPct] = $NEWmakecallsgoal;} $DBIPtrunk_shortage[$user_CIPct] = ($active_line_goal - $max_vicidial_trunks); if ($DBIPtrunk_shortage[$user_CIPct] > $DBIPmakecallsGOAL) {$DBIPtrunk_shortage[$user_CIPct] = $DBIPmakecallsGOAL} $MVT_msg .= " MVT override: $max_vicidial_trunks |$DBIPmakecalls[$user_CIPct] $DBIPtrunk_shortage[$user_CIPct]|"; } if (length($DBIPserver_trunks_limit[$user_CIPct])>0) { if ($DBIPserver_trunks_limit[$user_CIPct] < $DBIPgoalcalls[$user_CIPct]) { $MVT_msg .= " TRUNK LIMIT override: $DBIPserver_trunks_limit[$user_CIPct]"; $DBIPtrunk_shortage[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPserver_trunks_limit[$user_CIPct]); $DBIPmakecalls[$user_CIPct] = ($DBIPserver_trunks_limit[$user_CIPct] - $DBIPexistcalls[$user_CIPct]); if ($DBIPtrunk_shortage[$user_CIPct] > $DBIPmakecallsGOAL) {$DBIPtrunk_shortage[$user_CIPct] = $DBIPmakecallsGOAL} $active_line_goal = $DBIPserver_trunks_limit[$user_CIPct]; } } else { if ($DBIPserver_trunks_allowed[$user_CIPct] < $active_line_goal) { $MVT_msg .= " OTHER LIMIT override: $DBIPserver_trunks_allowed[$user_CIPct]"; $DBIPtrunk_shortage[$user_CIPct] = ($active_line_goal - $DBIPserver_trunks_allowed[$user_CIPct]); if ($DBIPtrunk_shortage[$user_CIPct] > $DBIPmakecallsGOAL) {$DBIPtrunk_shortage[$user_CIPct] = $DBIPmakecallsGOAL} $active_line_goal = $DBIPserver_trunks_allowed[$user_CIPct]; $NEWmakecallsgoal = ($active_line_goal - $active_line_counter); if ($DBIPmakecalls[$user_CIPct] > $NEWmakecallsgoal) {$DBIPmakecalls[$user_CIPct] = $NEWmakecallsgoal;} } } $sharedMAX_msg=''; if ($DBIPmakecalls[$user_CIPct] > 0) { $active_line_counter = ($DBIPmakecalls[$user_CIPct] + $active_line_counter); if ($DBIPdial_method[$user_CIPct] =~ /SHARED_/i) { $temp_shared_make_calls = ($shared_callsTOTAL + $DBIPmakecalls[$user_CIPct]); if ($temp_shared_make_calls > $share_dial_max) { $temp_goal_diff = ($temp_shared_make_calls - $share_dial_max); $new_goal_calls = ($DBIPmakecalls[$user_CIPct] - $temp_goal_diff); if ($new_goal_calls < 0) {$new_goal_calls=0;} $sharedMAX_msg = "\nSHARED MAX CALLS EXCEEDED! Shared Calls: $shared_callsTOTAL Shared Max: $share_dial_max Camp Goal Calls: $DBIPmakecalls[$user_CIPct] New Goal Calls: $new_goal_calls"; $DBIPmakecalls[$user_CIPct] = $new_goal_calls; } } } $max_debug_string=''; if ($allow_shared_dial > 2) { $stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_shared_drops where campaign_id IN($shared_SQL) and drop_time > \"$FVtsSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $temp_ct=0; while ($sthArows > $temp_ct) { @aryA = $sthA->fetchrow_array; $temp_ct++; $max_debug_string .= "SD $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n"; } $stmtA = "SELECT callerid,server_ip,campaign_id,status,lead_id,phone_number,call_time,call_type FROM vicidial_auto_calls where campaign_id IN($shared_SQL);"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $temp_ct=0; while ($sthArows > $temp_ct) { @aryA = $sthA->fetchrow_array; $temp_ct++; $max_debug_string .= " $temp_ct $aryA[0] $aryA[1] $aryA[2] $aryA[3] $aryA[4] $aryA[5] $aryA[6] $aryA[7]\n"; } } $event_string="$user_CIPct_sort $user_CIPct $DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: Calls to place: $DBIPmakecalls[$user_CIPct] ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct] [$DBIPexistcalls_IN[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]|$DBIPexistcalls_IN_ALL[$user_CIPct]|$DBIPexistcalls_IN_LIVE[$user_CIPct]|$DBIPexistcalls_QUEUE_LIVE[$user_CIPct]]) $active_line_counter $MVT_msg $sharedMAX_msg \n$max_debug_string"; $debug_string .= "$event_string\n"; &event_logger; ### Calculate campaign-wide agent waiting and calls waiting differential ### This is used by the AST_VDadapt script to see if the current dial_level ### should be changed at all $total_agents=0; $ready_agents=0; $waiting_calls=0; $waiting_calls_IN=0; $waiting_calls_OUT=0; $stmtA = "SELECT count(*),status from vicidial_live_agents where ( (campaign_id='$DBIPcampaign[$user_CIPct]') or (dial_campaign_id='$DBIPcampaign[$user_CIPct]') ) and last_update_time > '$halfminSQLdate' group by status;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $VCSagent_count = $aryA[0]; $VCSagent_status = $aryA[1]; $rec_count++; if ($VCSagent_status =~ /READY|DONE/) {$ready_agents = ($ready_agents + $VCSagent_count);} $total_agents = ($total_agents + $VCSagent_count); } $sthA->finish(); if ($DBIPcampaign_allow_inbound[$user_CIPct] =~ /Y/) { $stmtA = "SELECT count(*) FROM vicidial_auto_calls where (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) and status IN('LIVE');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $waiting_calls_IN = $aryA[0]; } $sthA->finish(); } else {$waiting_calls_IN=0;} $temp_dropsTOTAL=0; if ($allow_shared_dial > 0) { $stmtA = "SELECT count(*) FROM vicidial_shared_drops where (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type IN('OUT','OUTBALANCE')) and status IN('LIVE') and drop_time > \"$FVtsSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $temp_dropsTOTAL = $aryA[0]; } } $stmtA = "SELECT count(*) FROM vicidial_auto_calls where (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type IN('OUT','OUTBALANCE')) and status IN('LIVE');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $waiting_calls_OUT = ($aryA[0] + $temp_dropsTOTAL); } $sthA->finish(); # check for drop-ingroup calls active in the system if ( ($DBIPdrop_call_seconds[$user_CIPct] < 0) && ($DBIPdrop_action[$user_CIPct] =~ /IN_GROUP/i) && ($DBIPdrop_inbound_group[$user_CIPct] !~ /^---NONE---$/) && (length($DBIPdrop_inbound_group[$user_CIPct]) > 0) && ($new_agent_multicampaign > 0) ) { $stmtA = "SELECT count(*) FROM vicidial_auto_calls where (campaign_id='$DBIPdrop_inbound_group[$user_CIPct]' and call_type IN('IN','OUT','OUTBALANCE')) and ( (status IN('LIVE')) or ( (status IN('CLOSER')) and (call_time > \"$FVtsSQLdate\") ) );"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $waiting_calls_OUT = ($aryA[0] + $waiting_calls_OUT); $event_string=" $DBIPcampaign[$user_CIPct] Drop In-Group calls: $aryA[0] (New Waiting Calls: $waiting_calls_OUT)\n"; $debug_string .= "$event_string\n"; &event_logger; } $sthA->finish(); } $waiting_calls = ($waiting_calls_IN + $waiting_calls_OUT); $stat_ready_agents[$user_CIPct][$stat_count] = $ready_agents; $stat_waiting_calls[$user_CIPct][$stat_count] = $waiting_calls; $stat_total_agents[$user_CIPct][$stat_count] = $total_agents; $stat_it=20; $ready_diff_total=0; $waiting_diff_total=0; $total_agents_total=0; $ready_diff_avg=0; $waiting_diff_avg=0; $total_agents_avg=0; $stat_differential=0; if ($stat_count < 20) { $stat_it = $stat_count; $stat_B = 1; } else { $stat_B = ($stat_count - 19); } $it=0; while($it < $stat_it) { $it_ary = ($it + $stat_B); $ready_diff_total = ($ready_diff_total + $stat_ready_agents[$user_CIPct][$it_ary]); $waiting_diff_total = ($waiting_diff_total + $stat_waiting_calls[$user_CIPct][$it_ary]); $total_agents_total = ($total_agents_total + $stat_total_agents[$user_CIPct][$it_ary]); # $event_string="$stat_count $it_ary $stat_total_agents[$user_CIPct][$it_ary]|$stat_ready_agents[$user_CIPct][$it_ary]|$stat_waiting_calls[$user_CIPct][$it_ary]"; # &event_logger; $it++; } if ($ready_diff_total > 0) {$ready_diff_avg = ($ready_diff_total / $stat_it);} if ($waiting_diff_total > 0) {$waiting_diff_avg = ($waiting_diff_total / $stat_it);} if ($total_agents_total > 0) {$total_agents_avg = ($total_agents_total / $stat_it);} $stat_differential = ($ready_diff_avg - $waiting_diff_avg); $event_string="CAMPAIGN DIFFERENTIAL: $total_agents_avg $stat_differential ($ready_diff_avg - $waiting_diff_avg)"; $debug_string .= "$event_string\n"; &event_logger; $stmtA = "UPDATE vicidial_campaign_stats SET differential_onemin='$stat_differential', agents_average_onemin='$total_agents_avg' where campaign_id='$DBIPcampaign[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); if ( ($DBIPold_trunk_shortage[$user_CIPct] > $DBIPtrunk_shortage[$user_CIPct]) || ($DBIPold_trunk_shortage[$user_CIPct] < $DBIPtrunk_shortage[$user_CIPct]) ) { if ( ($DBIPadlevel[$user_CIPct] < 1) || ($DBIPdial_method[$user_CIPct] =~ /MANUAL|INBOUND_MAN/) ) { $event_string="Manual Dial Override for Shortage |$DBIPadlevel[$user_CIPct]|$DBIPtrunk_shortage[$user_CIPct]|"; $debug_string .= "$event_string\n"; &event_logger; $DBIPtrunk_shortage[$user_CIPct] = 0; } if ( ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ENABLED|ALL_SERVERS/) && ( ($DBIPexistcalls_IN_LIVE[$user_CIPct] > 0) || ($DBIPexistcalls_QUEUE_LIVE[$user_CIPct] > 0) ) ) || ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/) && ($DBIPexistchats_IN_LIVE[$user_CIPct] > 0) ) ) { $event_string="Inbound Queue No-Dial Override for Shortage |$DBIPexistcalls_IN_LIVE[$user_CIPct]|$DBIPexistcalls_QUEUE_LIVE[$user_CIPct]|$DBIPtrunk_shortage[$user_CIPct]|"; $debug_string .= "$event_string\n"; &event_logger; $DBIPtrunk_shortage[$user_CIPct] = 0; } if ($DBIPinbound_no_agents_no_dial_trigger[$user_CIPct] > 0) { $event_string="Inbound No-Agents No-Dial Override for Shortage |$DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]|$DBIPtrunk_shortage[$user_CIPct]|"; $debug_string .= "$event_string\n"; &event_logger; $DBIPtrunk_shortage[$user_CIPct] = 0; } $stmtA = "UPDATE vicidial_campaign_server_stats SET local_trunk_shortage='$DBIPtrunk_shortage[$user_CIPct]',update_time='$now_date' where server_ip='$server_ip' and campaign_id='$DBIPcampaign[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); } else { $stmtA = "UPDATE vicidial_campaign_server_stats SET update_time='$now_date' where server_ip='$server_ip' and campaign_id='$DBIPcampaign[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); } $event_string="LOCAL TRUNK SHORTAGE: $DBIPtrunk_shortage[$user_CIPct]|$DBIPold_trunk_shortage[$user_CIPct] ($active_line_goal - $max_vicidial_trunks)"; $debug_string .= "$event_string\n"; &event_logger; $stmtA="INSERT IGNORE INTO vicidial_campaign_stats_debug SET server_ip='$server_ip',campaign_id='$DBIPcampaign[$user_CIPct]',entry_time='$now_date',debug_output='$debug_string' ON DUPLICATE KEY UPDATE entry_time='$now_date',debug_output='$debug_string';"; $affected_rows = $dbhA->do($stmtA); if ($allow_shared_dial > 1) { $stmtA = "INSERT INTO vicidial_shared_log SET log_time='$now_date',total_agents='$total_agents',total_calls='$waiting_calls_OUT',debug_output='DIALING PROCESS DEBUG OUTPUT:\n$event_string\n$debug_string',server_ip='$server_ip',campaign_id='$DBIPcampaign[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); } $user_CIPct_sort++; } ############################################################################### ###### second lookup leads and place calls for each campaign/server_ip ###### go one lead at a time and place the call by inserting a record into vicidial_manager ############################################################################### $user_CIPct = 0; foreach(@DBIPcampaign) { $calls_placed=0; if ( ($DBIPdial_method[$user_CIPct] =~ /MANUAL|INBOUND_MAN/) || ($outbound_autodial_active < 1) || ($disable_auto_dial > 0) ) { $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: MANUAL DIAL CAMPAIGN, NO DIALING"; &event_logger; } else { if ( ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ENABLED|ALL_SERVERS/) && ( ($DBIPexistcalls_IN_LIVE[$user_CIPct] > 0) || ($DBIPexistcalls_QUEUE_LIVE[$user_CIPct] > 0) ) ) || ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/) && ($DBIPexistchats_IN_LIVE[$user_CIPct] > 0) ) ) { $event_string="$DBIPcampaign[$user_CIPct] $DBIPexistcalls_IN_LIVE[$user_CIPct] $DBIPexistcalls_QUEUE_LIVE[$user_CIPct] $DBIPexistchats_IN_LIVE[$user_CIPct]: INBOUND QUEUE NO DIAL, NO DIALING ($DBIPinbound_queue_no_dial[$user_CIPct])"; &event_logger; } else { if ($DBIPinbound_no_agents_no_dial_trigger[$user_CIPct] > 0) { $event_string="$DBIPcampaign[$user_CIPct] ($DBIPinand_agent_ready_count[$user_CIPct] <> $DBIPinbound_no_agents_no_dial_threshold[$user_CIPct]) $DBIPinand_users[$user_CIPct] '$DBIPinand_container_entry[$user_CIPct]' $DBIPinbound_no_agents_no_dial_trigger[$user_CIPct]: INBOUND NO-AGENT NO DIAL, NO DIALING ($DBIPinbound_no_agents_no_dial[$user_CIPct])"; &event_logger; } else { $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: CALLING"; &event_logger; $call_CMPIPct=0; $lead_id_call_list='|'; my $UDaffected_rows=0; $shared_clear=1; if ( ($DBIPdial_method[$user_CIPct] =~ /SHARED_/i) && ($shared_callsTOTAL > $share_dial_max) ) { $event_string="SHARED CAMPAIGN DIAL MAX EXCEEDED, NO DIALING! ($shared_callsTOTAL > $share_dial_max)"; &event_logger; $shared_clear=0; } if ( ($call_CMPIPct < $DBIPmakecalls[$user_CIPct]) && ($shared_clear > 0) ) { $stmtA = "UPDATE vicidial_hopper set status='QUEUE', user='VDAD_$server_ip' where campaign_id='$DBIPcampaign[$user_CIPct]' and status='READY' order by priority desc,hopper_id LIMIT $DBIPmakecalls[$user_CIPct]"; print "|$stmtA|\n"; $UDaffected_rows = $dbhA->do($stmtA); print "hopper rows updated to QUEUE: |$UDaffected_rows|\n"; if ($UDaffected_rows) { $lead_id=''; $phone_code=''; $phone_number=''; $called_count=''; while ($call_CMPIPct < $UDaffected_rows) { $stmtA = "SELECT lead_id,alt_dial,source FROM vicidial_hopper where campaign_id='$DBIPcampaign[$user_CIPct]' and status='QUEUE' and user='VDAD_$server_ip' order by priority desc,hopper_id LIMIT 1"; print "|$stmtA|\n"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $rec_countCUSTDATA=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $lead_id = $aryA[0]; $alt_dial = $aryA[1]; $hopper_source = $aryA[2]; $rec_count++; } $sthA->finish(); if ($lead_id_call_list =~ /\|$lead_id\|/) { print "!!!!!!!!!!!!!!!!duplicate lead_id for this run: |$lead_id| $lead_id_call_list\n"; if ($SYSLOG) { open(DUPout, ">>$PATHlogs/VDAD_DUPLICATE.$file_date") || die "Can't open $PATHlogs/VDAD_DUPLICATE.$file_date: $!\n"; print DUPout "$now_date-----$lead_id_call_list-----$lead_id\n"; close(DUPout); } } else { $stmtA = "UPDATE vicidial_hopper set status='INCALL' where lead_id='$lead_id'"; print "|$stmtA|\n"; $UQaffected_rows = $dbhA->do($stmtA); print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n"; ### Gather lead data $stmtA = "SELECT list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,address3,alt_phone,called_count,security_phrase,state,vendor_lead_code,source_id,title,first_name,middle_initial,last_name,address1,address2,city,province,postal_code,country_code,date_of_birth,email,comments,rank,owner FROM vicidial_list where lead_id='$lead_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $rec_countCUSTDATA=0; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $list_id = $aryA[0]; $gmt_offset_now = $aryA[1]; $called_since_last_reset = $aryA[2]; $phone_code = $aryA[3]; $phone_number = $aryA[4]; $address3 = $aryA[5]; $alt_phone = $aryA[6]; $called_count = $aryA[7]; $security_phrase = $aryA[8]; $state = $aryA[9]; $vendor_id = $aryA[10]; $source_id = $aryA[11]; $title = $aryA[12]; $first_name = $aryA[13]; $middle_initial = $aryA[14]; $last_name = $aryA[15]; $address1 = $aryA[16]; $address2 = $aryA[17]; $city = $aryA[18]; $province = $aryA[19]; $postal_code = $aryA[20]; $country_code = $aryA[21]; $date_of_birth = $aryA[22]; $email = $aryA[23]; $comments = $aryA[24]; $rank = $aryA[25]; $owner = $aryA[26]; $rec_countCUSTDATA++; $rec_count++; } $sthA->finish(); if ($rec_countCUSTDATA) { $campaign_cid_override=''; $LIST_cid_group_override=''; $LIST_dial_prefix_override=''; $auto_alt_threshold=-1; ### gather list_id overrides $stmtA = "SELECT campaign_cid_override,auto_alt_threshold,cid_group_id,dial_prefix FROM vicidial_lists where list_id='$list_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsL=$sthA->rows; if ($sthArowsL > 0) { @aryA = $sthA->fetchrow_array; $campaign_cid_override = $aryA[0]; $auto_alt_threshold = $aryA[1]; $LIST_cid_group_override = $aryA[2]; $LIST_dial_prefix_override = $aryA[3]; } $sthA->finish(); $temp_auto_alt_threshold = $DBIPauto_alt_threshold[$user_CIPct]; if ($auto_alt_threshold > -1 ) {$temp_auto_alt_threshold = $auto_alt_threshold;} $auto_alt_lead_disabled=0; if ( ($temp_auto_alt_threshold > 0) && ($called_count >= $temp_auto_alt_threshold) ) { $auto_alt_lead_disabled=1; if ($ADB > 0) {$aad_string = "ALT-50: $lead_id|$alt_dial|$DBIPautoaltdial[$user_CIPct]|$DBIPauto_alt_threshold[$user_CIPct]|$auto_alt_threshold|($called_count <> $temp_auto_alt_threshold)|auto_alt_lead_disabled: $auto_alt_lead_disabled|"; &aad_output;} } ### update called_count $called_count++; if ($called_since_last_reset =~ /^Y/) { if ($called_since_last_reset =~ /^Y$/) {$CSLR = 'Y1';} else { $called_since_last_reset =~ s/^Y//gi; $called_since_last_reset++; $CSLR = "Y$called_since_last_reset"; } } else {$CSLR = 'Y';} $LLCT_DATE_offset = ($LOCAL_GMT_OFF - $gmt_offset_now); $LLCT_DATE_offset_epoch = ( $secX - ($LLCT_DATE_offset * 3600) ); ($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime($LLCT_DATE_offset_epoch); $Lyear = ($Lyear + 1900); $Lmon++; if ($Lmon < 10) {$Lmon = "0$Lmon";} if ($Lmday < 10) {$Lmday = "0$Lmday";} if ($Lhour < 10) {$Lhour = "0$Lhour";} if ($Lmin < 10) {$Lmin = "0$Lmin";} if ($Lsec < 10) {$Lsec = "0$Lsec";} $LLCT_DATE = "$Lyear-$Lmon-$Lmday $Lhour:$Lmin:$Lsec"; if ( ($alt_dial =~ /ALT|ADDR3|X/) && ($DBIPautoaltdial[$user_CIPct] =~ /ALT|ADDR|X/) ) { if ($ADB > 0) {$aad_string = "ALT-51: $lead_id|$alt_dial|$DBIPautoaltdial[$user_CIPct]|"; &aad_output;} if ( ($alt_dial =~ /ALT/) && ($DBIPautoaltdial[$user_CIPct] =~ /ALT/) ) { $alt_phone =~ s/\D//gi; $phone_number = $alt_phone; } if ( ($alt_dial =~ /ADDR3/) && ($DBIPautoaltdial[$user_CIPct] =~ /ADDR3/) ) { $address3 =~ s/\D//gi; $phone_number = $address3; } if ( ($alt_dial =~ /X/) && ($DBIPautoaltdial[$user_CIPct] =~ /X/) ) { if ($ADB > 0) {$aad_string = "ALT-52: $lead_id|$alt_dial|$DBIPautoaltdial[$user_CIPct]|"; &aad_output;} if ($alt_dial =~ /LAST|99999/) { $stmtA = "SELECT phone_code,phone_number FROM vicidial_list_alt_phones where lead_id='$lead_id' order by alt_phone_count desc limit 1;"; } else { $Talt_dial = $alt_dial; $Talt_dial =~ s/\D//gi; $stmtA = "SELECT phone_code,phone_number FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Talt_dial';"; } $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $phone_code = $aryA[0]; $phone_number = $aryA[1]; $phone_number =~ s/\D//gi; } $sthA->finish(); } if ($ADB > 0) {$aad_string = "ALT-53: $lead_id|$alt_dial|$DBIPautoaltdial[$user_CIPct]|$phone_number|"; &aad_output;} $stmtA = "UPDATE vicidial_list set called_since_last_reset='$CSLR',called_count='$called_count',user='VDAD',last_local_call_time='$LLCT_DATE' where lead_id='$lead_id'"; } else { $stmtA = "UPDATE vicidial_list set called_since_last_reset='$CSLR', called_count='$called_count',user='VDAD',last_local_call_time='$LLCT_DATE' where lead_id='$lead_id'"; } $affected_rows = $dbhA->do($stmtA); # update daily called counts for this lead $stmtDC = "INSERT IGNORE INTO vicidial_lead_call_daily_counts SET lead_id='$lead_id',modify_date=NOW(),list_id='$list_id',called_count_total='1',called_count_auto='1' ON DUPLICATE KEY UPDATE modify_date=NOW(),list_id='$list_id',called_count_total=(called_count_total + 1),called_count_auto=(called_count_auto + 1);"; $affected_rowsDC = $dbhA->do($stmtDC); # update daily called counts for this phone_number $stmtPDC = "INSERT IGNORE INTO vicidial_phone_number_call_daily_counts SET phone_number='$phone_number',modify_date=NOW(),called_count='1' ON DUPLICATE KEY UPDATE modify_date=NOW(),called_count=(called_count + 1);"; $affected_rowsPDC = $dbhA->do($stmtPDC); if ($DB) {print "LEAD UPDATE: $affected_rows|$stmtA|\n";} if ($DB) {print "LEAD CALL COUNT UPDATE: $affected_rowsDC|$stmtDC|\n";} if ($DB) {print "PHONE CALL COUNT UPDATE: $affected_rowsPDC|$stmtPDC|\n";} $PADlead_id = sprintf("%010s", $lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);} # VmddhhmmssLLLLLLLLLL Set the callerIDname to a unique call_id string $VqueryCID = "V$CIDdate$PADlead_id"; if ( ( ($DBIPscheduled_callbacks_auto_reschedule[$user_CIPct] !~ /DISABLED/) && (length($DBIPscheduled_callbacks_auto_reschedule[$user_CIPct]) > 0) ) || ($hopper_source eq 'C') ) { ### gather vicidial_callbacks information for this lead, if any $stmtA = "SELECT callback_id,callback_time,lead_status,list_id FROM vicidial_callbacks where lead_id='$lead_id' and status='LIVE' and recipient='ANYONE' order by callback_id limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsPSCB=$sthA->rows; if ($sthArowsPSCB > 0) { @aryA = $sthA->fetchrow_array; $PSCBcallback_id = $aryA[0]; $PSCBcallback_time = $aryA[1]; $PSCBlead_status = $aryA[2]; $PSCBlist_id = $aryA[3]; } $sthA->finish(); ### insert record in recent callbacks table if ($sthArowsPSCB > 0) { $stmtA = "INSERT INTO vicidial_recent_ascb_calls SET call_date='$SQLdate',callback_date='$PSCBcallback_time',callback_id='$PSCBcallback_id',caller_code='$VqueryCID',lead_id='$lead_id',server_ip='$DBIPaddress[$user_CIPct]',orig_status='$PSCBlead_status',reschedule='$DBIPscheduled_callbacks_auto_reschedule[$user_CIPct]',list_id='$PSCBlist_id',rescheduled='U';"; $affected_rows = $dbhA->do($stmtA); } } ### BEGIN check for Dial Timeout Lead override for this lead ### $DTL_override=0; if ( (length($DBIPdial_timeout_lead_container[$user_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$user_CIPct] !~ /^DISABLED$/i) ) { $AD_field=''; $skip_line=0; $DTLOset=0; $temp_DTL = $DBIPdial_timeout_lead_container_entry[$user_CIPct]; if (length($temp_DTL) > 5) { @container_lines = split(/\n/,$temp_DTL); $c=0; foreach(@container_lines) { $container_lines[$c] =~ s/;.*|\r|\t//gi; $container_lines[$c] =~ s/ => |=> | =>/=>/gi; if (length($container_lines[$c]) > 3) { # define core settings if ($container_lines[$c] =~ /^auto_dial_field/i) { $container_lines[$c] =~ s/auto_dial_field=>//gi; $AD_field = $container_lines[$c]; } else { if ($container_lines[$c] =~ /^manual_dial_field|^;/i) {$skip_line++;} else { # define dial timeouts @temp_key_value = split(/=>/,$container_lines[$c]); if ( ($AD_field eq 'vendor_lead_code') and ($vendor_id eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'source_id') and ($source_id eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'list_id') and ($list_id eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'gmt_offset_now') and ($gmt_offset_now eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'phone_code') and ($phone_code eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'title') and ($title eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'first_name') and ($first_name eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'middle_initial') and ($middle_initial eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'last_name') and ($last_name eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'address1') and ($address1 eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'address2') and ($address2 eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'address3') and ($address3 eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'city') and ($city eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'state') and ($state eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'province') and ($province eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'postal_code') and ($postal_code eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'country_code') and ($country_code eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'date_of_birth') and ($date_of_birth eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'alt_phone') and ($alt_phone eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'email') and ($email eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'security_phrase') and ($security_phrase eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'comments') and ($comments eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'called_count') and ($called_count eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'rank') and ($rank eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} if ( ($AD_field eq 'owner') and ($owner eq $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;} # $event_string = "| Dial Timeout Lead DEBUG: $c|$DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$source_id|"; # &event_logger; } } } $c++; } # Dial Timeout Lead debug logging $event_string = "| Dial Timeout Lead override: $DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$c|"; &event_logger; } } ### END check for Dial Timeout Lead override for this lead ### $stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'"; $affected_rows = $dbhA->do($stmtA); $CCID_on=0; $CCID=''; $CCIDtype=''; $local_DEF = 'Local/'; $local_AMP = '@'; $Local_out_prefix = '9'; $Local_dial_timeout = '60'; if ($DBIPdialtimeout[$user_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$user_CIPct];} if ($DTL_override > 4) {$Local_dial_timeout = $DTL_override;} $Local_dial_timeout = ($Local_dial_timeout * 1000); if (length($DBIPdialprefix[$user_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$user_CIPct]";} if (length($LIST_dial_prefix_override) > 0) {$Local_out_prefix = "$LIST_dial_prefix_override";} if (length($DBIPvdadexten[$user_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$user_CIPct]";} else {$VDAD_dial_exten = "$answer_transfer_agent";} # add the routing prefix if using Asterisk 13 if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} > 11)) { $VDAD_dial_exten = $routing_prefix . $VDAD_dial_exten; } $temp_CID=''; if ( (length($LIST_cid_group_override) > 0) && ($LIST_cid_group_override !~ /\-\-\-DISABLED\-\-\-/) ) { $stmtA = "SELECT cid_group_type FROM vicidial_cid_groups where cid_group_id='$LIST_cid_group_override';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $cid_group_type = $aryA[0]; $temp_CID=''; $temp_vcca=''; $temp_ac=''; if ($cid_group_type =~ /AREACODE/) { $temp_ac_two = substr("$phone_number", 0, 2); $temp_ac_three = substr("$phone_number", 0, 3); $temp_ac_four = substr("$phone_number", 0, 4); $temp_ac_five = substr("$phone_number", 0, 5); $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$LIST_cid_group_override' and areacode IN('$temp_ac_two','$temp_ac_three','$temp_ac_four','$temp_ac_five') and active='Y' order by CAST(areacode as SIGNED INTEGER) asc, call_count_today desc limit 100000;"; } if ($cid_group_type =~ /STATE/) { $temp_state = $state; $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$LIST_cid_group_override' and areacode IN('$temp_state') and active='Y' order by call_count_today desc limit 100000;"; } if ($cid_group_type =~ /NONE/) { $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$LIST_cid_group_override' and active='Y' order by call_count_today desc limit 100000;"; } $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $act=0; while ($sthArows > $act) { @aryA = $sthA->fetchrow_array; $temp_vcca = $aryA[0]; $temp_ac = $aryA[1]; $act++; } if ($act > 0) { $sthA->finish(); $stmtA="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$LIST_cid_group_override' and areacode='$temp_ac' and outbound_cid='$temp_vcca';"; $affected_rows = $dbhA->do($stmtA); if ($cid_group_type =~ /NONE/) { $stmtA="UPDATE vicidial_cid_groups set cid_auto_rotate_calls=(cid_auto_rotate_calls + 1) where cid_group_id='$LIST_cid_group_override';"; $affected_rows = $dbhA->do($stmtA); } } else {$sthA->finish();} $temp_CID = $temp_vcca; $temp_CID =~ s/\D//gi; } } if ( (length($campaign_cid_override) > 6) || (length($temp_CID) > 6) ) { if (length($temp_CID) > 6) {$CCID = "$temp_CID"; $CCID_on++; $CCIDtype='LIST_CID_GROUP';} else {$CCID = "$campaign_cid_override"; $CCID_on++; $CCIDtype='LIST_CID';} } else { if (length($DBIPcampaigncid[$user_CIPct]) > 6) {$CCID = "$DBIPcampaigncid[$user_CIPct]"; $CCID_on++; $CCIDtype='CAMPAIGN_CID';} if ($DBIPuse_custom_cid[$user_CIPct] =~ /Y/) { $temp_CID = $security_phrase; $temp_CID =~ s/\D//gi; if (length($temp_CID) > 6) {$CCID = "$temp_CID"; $CCID_on++; $CCIDtype='CUSTOM_CID';} } $CIDG_set=0; if ($DBIPcid_group_id[$user_CIPct] !~ /\-\-\-DISABLED\-\-\-/) { $stmtA = "SELECT cid_group_type FROM vicidial_cid_groups where cid_group_id='$DBIPcid_group_id[$user_CIPct]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $cid_group_type = $aryA[0]; $temp_CID=''; $temp_vcca=''; $temp_ac=''; if ($cid_group_type =~ /AREACODE/) { $temp_ac_two = substr("$phone_number", 0, 2); $temp_ac_three = substr("$phone_number", 0, 3); $temp_ac_four = substr("$phone_number", 0, 4); $temp_ac_five = substr("$phone_number", 0, 5); $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id[$user_CIPct]' and areacode IN('$temp_ac_two','$temp_ac_three','$temp_ac_four','$temp_ac_five') and active='Y' order by CAST(areacode as SIGNED INTEGER) asc, call_count_today desc limit 100000;"; } if ($cid_group_type =~ /STATE/) { $temp_state = $state; $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id[$user_CIPct]' and areacode IN('$temp_state') and active='Y' order by call_count_today desc limit 100000;"; } if ($cid_group_type =~ /NONE/) { $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id[$user_CIPct]' and active='Y' order by call_count_today desc limit 100000;"; } $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $act=0; while ($sthArows > $act) { @aryA = $sthA->fetchrow_array; $temp_vcca = $aryA[0]; $temp_ac = $aryA[1]; $act++; } if ($act > 0) { $sthA->finish(); $stmtA="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$DBIPcid_group_id[$user_CIPct]' and areacode='$temp_ac' and outbound_cid='$temp_vcca';"; $affected_rows = $dbhA->do($stmtA); if ($cid_group_type =~ /NONE/) { $stmtA="UPDATE vicidial_cid_groups set cid_auto_rotate_calls=(cid_auto_rotate_calls + 1) where cid_group_id='$DBIPcid_group_id[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); } } else {$sthA->finish();} $temp_CID = $temp_vcca; $temp_CID =~ s/\D//gi; if (length($temp_CID) > 6) {$CCID = "$temp_CID"; $CCID_on++; $CIDG_set++; $CCIDtype='CID_GROUP';} } } if ( ($DBIPcid_group_id_two[$user_CIPct] !~ /\-\-\-DISABLED\-\-\-/) && ($CIDG_set < 1) ) { $stmtA = "SELECT cid_group_type FROM vicidial_cid_groups where cid_group_id='$DBIPcid_group_id_two[$user_CIPct]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $cid_group_type = $aryA[0]; $temp_CID=''; $temp_vcca=''; $temp_ac=''; if ($cid_group_type =~ /AREACODE/) { $temp_ac_two = substr("$phone_number", 0, 2); $temp_ac_three = substr("$phone_number", 0, 3); $temp_ac_four = substr("$phone_number", 0, 4); $temp_ac_five = substr("$phone_number", 0, 5); $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and areacode IN('$temp_ac_two','$temp_ac_three','$temp_ac_four','$temp_ac_five') and active='Y' order by CAST(areacode as SIGNED INTEGER) asc, call_count_today desc limit 100000;"; } if ($cid_group_type =~ /STATE/) { $temp_state = $state; $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and areacode IN('$temp_state') and active='Y' order by call_count_today desc limit 100000;"; } if ($cid_group_type =~ /NONE/) { $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and active='Y' order by call_count_today desc limit 100000;"; } $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $act=0; while ($sthArows > $act) { @aryA = $sthA->fetchrow_array; $temp_vcca = $aryA[0]; $temp_ac = $aryA[1]; $act++; } if ($act > 0) { $sthA->finish(); $stmtA="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$DBIPcid_group_id_two[$user_CIPct]' and areacode='$temp_ac' and outbound_cid='$temp_vcca';"; $affected_rows = $dbhA->do($stmtA); if ($cid_group_type =~ /NONE/) { $stmtA="UPDATE vicidial_cid_groups set cid_auto_rotate_calls=(cid_auto_rotate_calls + 1) where cid_group_id='$DBIPcid_group_id_two[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); } } else {$sthA->finish();} $temp_CID = $temp_vcca; $temp_CID =~ s/\D//gi; if (length($temp_CID) > 6) {$CCID = "$temp_CID"; $CCID_on++; $CIDG_set++; $CCIDtype='CID_GROUP_TWO';} } } if ( ($DBIPuse_custom_cid[$user_CIPct] =~ /AREACODE/) && ($CIDG_set < 1) ) { $temp_CID=''; $temp_vcca=''; $temp_ac=''; $temp_ac_two = substr("$phone_number", 0, 2); $temp_ac_three = substr("$phone_number", 0, 3); $temp_ac_four = substr("$phone_number", 0, 4); $temp_ac_five = substr("$phone_number", 0, 5); $stmtA = "SELECT outbound_cid,areacode FROM vicidial_campaign_cid_areacodes where campaign_id='$DBIPcampaign[$user_CIPct]' and areacode IN('$temp_ac_two','$temp_ac_three','$temp_ac_four','$temp_ac_five') and active='Y' order by CAST(areacode as SIGNED INTEGER) asc, call_count_today desc limit 100000;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $act=0; while ($sthArows > $act) { @aryA = $sthA->fetchrow_array; $temp_vcca = $aryA[0]; $temp_ac = $aryA[1]; $act++; } if ($act > 0) { $sthA->finish(); $stmtA="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$DBIPcampaign[$user_CIPct]' and areacode='$temp_ac' and outbound_cid='$temp_vcca';"; $affected_rows = $dbhA->do($stmtA); } else {$sthA->finish();} $temp_CID = $temp_vcca; $temp_CID =~ s/\D//gi; if (length($temp_CID) > 6) {$CCID = "$temp_CID"; $CCID_on++; $CCIDtype='AC_CID';} } } if ($Local_out_prefix =~ /x/i) {$Local_out_prefix = '';} if ($RECcount) { if ( (length($RECprefix)>0) && ($called_count < $RECcount) ) {$Local_out_prefix .= "$RECprefix";} } if ($lists_update !~ /'$list_id'/) {$lists_update .= "'$list_id',"; $LUcount++;} $lead_id_call_list .= "$lead_id|"; if (length($alt_dial)<1) {$alt_dial='MAIN';} $TFhourSTATE=''; if ($SScall_limit_24hour > 0) { $TFH_areacode = substr($phone_number, 0, 3); $stmtY = "SELECT state,country FROM vicidial_phone_codes where country_code='$phone_code' and areacode='$TFH_areacode';"; $sthY = $dbhA->prepare($stmtY) or die "preparing: ",$dbhA->errstr; $sthY->execute or die "executing: $stmtY", $dbhA->errstr; $sthYrows=$sthY->rows; if ($sthYrows > 0) { @aryY = $sthY->fetchrow_array; $TFhourSTATE = $aryY[0]; $TFhourCOUNTRY = $aryY[1]; } $sthA->finish(); } ### whether to omit phone_code or not if ($DBIPomitcode[$user_CIPct] > 0) {$Ndialstring = "$Local_out_prefix$phone_number";} else {$Ndialstring = "$Local_out_prefix$phone_code$phone_number";} if (length($ext_context) < 1) {$ext_context='default';} ### use manager middleware-agi to connect the next call to the meetme room of an agent after call is answered if ($CCID_on) {$CIDstring = "\"$VqueryCID\" <$CCID>";} else {$CIDstring = "$VqueryCID";} ### insert a NEW record to the vicidial_manager table to be processed $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$DBIPaddress[$user_CIPct]','','Originate','$VqueryCID','Exten: $VDAD_dial_exten','Context: $ext_context','Channel: $local_DEF$Ndialstring$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','VDACnote: $DBIPcampaign[$user_CIPct]|$lead_id|$phone_code|$phone_number|OUT|$alt_dial|$DBIPqueue_priority[$user_CIPct]')"; $affected_rowsA = $dbhA->do($stmtA); ### insert a SENT record to the vicidial_auto_calls table $stmtB = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type,alt_dial,queue_priority,last_update_time) values('$DBIPaddress[$user_CIPct]','$DBIPcampaign[$user_CIPct]','SENT','$lead_id','$VqueryCID','$phone_code','$phone_number','$SQLdate','OUT','$alt_dial','$DBIPqueue_priority[$user_CIPct]','$SQLdate')"; $affected_rowsB = $dbhA->do($stmtB); ### insert log record into vicidial_dial_log table $stmtC = "INSERT INTO vicidial_dial_log SET caller_code='$VqueryCID',lead_id='$lead_id',server_ip='$DBIPaddress[$user_CIPct]',call_date='$SQLdate',extension='$VDAD_dial_exten',channel='$local_DEF$Ndialstring$local_AMP$ext_context',timeout='$Local_dial_timeout',outbound_cid='$CIDstring',context='$ext_context';"; $affected_rowsC = $dbhA->do($stmtC); ### insert log record into vicidial_lead_24hour_calls table $stmtD = "INSERT INTO vicidial_lead_24hour_calls SET lead_id='$lead_id',list_id='$list_id',call_date=NOW(),phone_number='$phone_number',phone_code='$phone_code',state='$TFhourSTATE',call_type='AUTO';"; $affected_rowsD = $dbhA->do($stmtD); ### insert log record into vicidial_dial_cid_log table $stmtE = "INSERT INTO vicidial_dial_cid_log SET caller_code='$VqueryCID',call_date=NOW(),call_type='OUT',call_alt='$alt_dial',outbound_cid='$CCID',outbound_cid_type='$CCIDtype';"; $affected_rowsE = $dbhA->do($stmtE); $event_string = "| number call dialed|$DBIPcampaign[$user_CIPct]|$VqueryCID|$affected_rowsA|$stmtA|$gmt_offset_now|$alt_dial|$affected_rowsB|$affected_rowsC|$affected_rowsD|$affected_rowsE|$CCIDtype|"; &event_logger; ### sleep for a five hundredths of a second to not flood the server with new calls # usleep(1*50*1000); usleep(1*$per_call_delay*1000); $calls_placed++; } } $call_CMPIPct++; } } } } } } if ($calls_placed > 0) { $stmtA="UPDATE vicidial_campaigns SET campaign_calldate='$now_date' where campaign_id='$DBIPcampaign[$user_CIPct]';"; $affected_rows = $dbhA->do($stmtA); $calls_placed=0; } $user_CIPct++; } &get_time_now; ############################################################################### ###### third we will grab the callerids of the vicidial_auto_calls records and check for dead calls ###### we also check to make sure that it isn't a call that has been transferred, ###### if it has been we need to leave the vicidial_list status alone ############################################################################### @KLcallerid = @MT; @KLserver_ip = @MT; @KLchannel = @MT; @KLuniqueid = @MT; @KLstatus = @MT; @KLcalltime = @MT; $kill_vac=0; $dead_call_ct=0; $stmtA = "SELECT callerid,server_ip,channel,uniqueid,status,call_time FROM vicidial_auto_calls where server_ip='$server_ip' order by call_time;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $rec_countCUSTDATA=0; $kill_vac=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $KLcallerid[$kill_vac] = $aryA[0]; $KLserver_ip[$kill_vac] = $aryA[1]; $KLchannel[$kill_vac] = $aryA[2]; $KLuniqueid[$kill_vac] = $aryA[3]; $KLstatus[$kill_vac] = $aryA[4]; $KLcalltime[$kill_vac] = $aryA[5]; $kill_vac++; $rec_count++; } $sthA->finish(); $kill_vac=0; foreach(@KLcallerid) { if (length($KLserver_ip[$kill_vac]) > 7) { $end_epoch=0; $CLuniqueid=''; $start_epoch=0; $CLlast_update_time=0; $KLcalleridCHECK[$kill_vac]=$KLcallerid[$kill_vac]; $KLcalleridCHECK[$kill_vac] =~ s/\W//gi; if ( (length($KLcalleridCHECK[$kill_vac]) > 17) && ($KLcalleridCHECK[$kill_vac] =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) { $stmtA = "SELECT end_epoch,uniqueid,start_epoch FROM call_log where caller_code='$KLcallerid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $rec_countCUSTDATA=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $end_epoch = $aryA[0]; $CLuniqueid = $aryA[1]; $start_epoch = $aryA[2]; $rec_count++; } $sthA->finish(); } if ( (length($KLuniqueid[$kill_vac]) > 11) && (length($CLuniqueid) < 12) ) { $stmtA = "SELECT end_epoch,uniqueid,start_epoch FROM call_log where uniqueid='$KLuniqueid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $rec_countCUSTDATA=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $end_epoch = $aryA[0]; $CLuniqueid = $aryA[1]; $start_epoch = $aryA[2]; $rec_count++; } $sthA->finish(); } # Find out if (the call is parked $PARKchannel=0; if (length($KLcallerid[$kill_vac]) > 17) { $stmtA = "SELECT count(*) from parked_channels where channel_group='$KLcallerid[$kill_vac]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsPK=$sthA->rows; if ($sthArowsPK > 0) { @aryA = $sthA->fetchrow_array; $PARKchannel = $aryA[0]; } $sthA->finish(); } $CLlead_id=''; $auto_call_id=''; $CLstatus=''; $CLcampaign_id=''; $CLphone_number=''; $CLphone_code=''; $CLuser=''; $stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,call_type,UNIX_TIMESTAMP(last_update_time) FROM vicidial_auto_calls where callerid='$KLcallerid[$kill_vac]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $rec_countCUSTDATA=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $auto_call_id = $aryA[0]; $CLlead_id = $aryA[1]; $CLphone_number = $aryA[2]; $CLstatus = $aryA[3]; $CLcampaign_id = $aryA[4]; $CLphone_code = $aryA[5]; $CLalt_dial = $aryA[6]; $CLstage = $aryA[7]; $CLcall_type = $aryA[8]; $CLlast_update_time = $aryA[9]; $rec_count++; } $sthA->finish(); $stmtA = "SELECT user FROM vicidial_live_agents where callerid='$KLcallerid[$kill_vac]'"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $CLuser = $aryA[0]; } $sthA->finish(); if ( (length($CLlead_id) < 1) || ($CLlead_id < 1) ) { $CLlead_id = $KLcallerid[$kill_vac]; $CLlead_id = substr($CLlead_id, 10, 10); $CLlead_id = ($CLlead_id + 0); } $CLauto_alt_threshold=0; if ($CLcall_type =~ /IN/) { $stmtA = "SELECT drop_call_seconds FROM vicidial_inbound_groups where group_id='$CLcampaign_id';"; $timeout_leeway = 30; } else { $stmtA = "SELECT dial_timeout,drop_call_seconds,auto_alt_threshold FROM vicidial_campaigns where campaign_id='$CLcampaign_id';"; $timeout_leeway = 7; } $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $CLdial_timeout = $aryA[0]; $CLdrop_call_seconds = $aryA[1]; $CLauto_alt_threshold = $aryA[2]; } $sthA->finish(); $dialtime_log = ($end_epoch - $start_epoch); $dialtime_catch = ($now_date_epoch - ($start_epoch + $timeout_leeway)); $hanguptime_manual = ($end_epoch + 60); if ($dialtime_catch > 100000) {$dialtime_catch=0;} $call_timeout = ($CLdial_timeout + $CLdrop_call_seconds); if ($CLstage =~ /SURVEY|REMIND/) {$call_timeout = ($call_timeout + 120);} if ( ($CLstage =~ /SENT/) && ($call_timeout > 110) ) {$call_timeout = 110;} # $event_string = "| vac test: |$auto_call_id|$CLstatus|$KLcalltime[$kill_vac]|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$KLchannel[$kill_vac]|$CLcall_type|$CLdial_timeout|$CLdrop_call_seconds|$call_timeout|$dialtime_log|$dialtime_catch|$PARKchannel|"; # &event_logger; if ( ( ($dialtime_log >= $call_timeout) || ($dialtime_catch >= $call_timeout) || ($CLstatus =~ /BUSY|DISCONNECT|XFER|CLOSER|CARRIERFAIL/) ) && ($PARKchannel < 1) ) { if ( ($CLcall_type !~ /IN/) && ($CLstatus !~ /IVR/) ) { if ($CLstatus !~ /XFER|CLOSER/) { $stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'"; $affected_rows = $dbhA->do($stmtA); $stmtA = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$KLcallerid[$kill_vac]';"; $affected_rowsX = $dbhA->do($stmtA); $event_string = "| dead call vac deleted|$auto_call_id|$CLstatus|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|$CLcall_type|$CLdial_timeout|$CLdrop_call_seconds|$call_timeout|$dialtime_log|$dialtime_catch|$affected_rowsX|"; &event_logger; $CLstage =~ s/LIVE|-//gi; if ($CLstage < 0.25) {$CLstage=0;} $xCLlist_id=0; $called_count=0; $stmtA="SELECT list_id,called_count from vicidial_list where lead_id='$CLlead_id' limit 1;"; if ($DB) {$event_string = "|$stmtA|"; &event_logger;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsVLL=$sthA->rows; if ($sthArowsVLL > 0) { @aryA = $sthA->fetchrow_array; $xCLlist_id = $aryA[0]; $called_count = $aryA[1]; } $sthA->finish(); $LISTauto_alt_threshold=-1; $stmtA="SELECT auto_alt_threshold from vicidial_lists where list_id='$xCLlist_id' limit 1;"; if ($DB) {$event_string = "|$stmtA|"; &event_logger;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsVLL=$sthA->rows; if ($sthArowsVLL > 0) { @aryA = $sthA->fetchrow_array; $LISTauto_alt_threshold = $aryA[0]; } $sthA->finish(); $temp_auto_alt_threshold = $CLauto_alt_threshold; if ($LISTauto_alt_threshold > -1 ) {$temp_auto_alt_threshold = $LISTauto_alt_threshold;} $auto_alt_lead_disabled=0; if ( ($temp_auto_alt_threshold > 0) && ($called_count >= $temp_auto_alt_threshold) ) { $auto_alt_lead_disabled=1; if ($ADB > 0) {$aad_string = "ALT-00: $CLlead_id|$VD_auto_alt_dial|$CLauto_alt_threshold|$LISTauto_alt_threshold|($called_count <> $temp_auto_alt_threshold)|auto_alt_lead_disabled: $auto_alt_lead_disabled|"; &aad_output;} } if ($CLstatus =~ /BUSY/) {$CLnew_status = 'AB';} else { $new_status_set=0; if ($CLstatus =~ /DISCONNECT/) {$CLnew_status = 'ADC'; $new_status_set=1;} if ($CLstatus =~ /ADCCAR/) {$CLnew_status = 'ADCCAR'; $new_status_set=1;} if ($CLstatus =~ /DNCCAR/) {$CLnew_status = 'DNCCAR'; $new_status_set=1;} if ($new_status_set < 1) {$CLnew_status = 'NA';} } if ($CLstatus =~ /LIVE/) {$CLnew_status = 'DROP';} else { $insertVLuser = 'VDAD'; $insertVLcount=0; if ($KLcallerid[$kill_vac] =~ /^M\d\d\d\d\d\d\d\d\d\d/) { $beginUNIQUEID = $CLuniqueid; $beginUNIQUEID =~ s/\..*//gi; $insertVLuser = $CLuser; $stmtA="SELECT count(*) from vicidial_log where lead_id='$CLlead_id' and user='$CLuser' and phone_number='$CLphone_number' and uniqueid LIKE \"$beginUNIQUEID%\";"; if ($DB) {$event_string = "|$stmtA|"; &event_logger;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsVL=$sthA->rows; if ($sthArowsVL > 0) { @aryA = $sthA->fetchrow_array; $insertVLcount = $aryA[0]; } $sthA->finish(); } ############################################################## ### BEGIN - CPD Look for result for NA/B/DC calls ############################################################## $stmtA = "SELECT result FROM vicidial_cpd_log where callerid='$KLcallerid[$kill_vac]' order by cpd_id desc limit 1;"; if ($DB) {$event_string = "|$stmtA|"; &event_logger;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $cpd_result = $aryA[0]; $CPDfound=0; if ($cpd_result =~ /Busy/i) {$CLnew_status='CPDB'; $CPDfound++;} if ($cpd_result =~ /Unknown/i) {$CLnew_status='CPDUK'; $CPDfound++;} if ($cpd_result =~ /All-Trunks-Busy/i) {$CLnew_status='CPDATB'; $CPDfound++;} if ($cpd_result =~ /No-Answer/i) {$CLnew_status='CPDNA'; $CPDfound++;} if ($cpd_result =~ /Reject/i) {$CLnew_status='CPDREJ'; $CPDfound++;} if ($cpd_result =~ /Invalid-Number/i) {$CLnew_status='CPDINV'; $CPDfound++;} if ($cpd_result =~ /Service-Unavailable/i) {$CLnew_status='CPDSUA'; $CPDfound++;} if ($cpd_result =~ /Sit-Intercept/i) {$CLnew_status='CPDSI'; $CPDfound++;} if ($cpd_result =~ /Sit-No-Circuit/i) {$CLnew_status='CPDSNC'; $CPDfound++;} if ($cpd_result =~ /Sit-Reorder/i) {$CLnew_status='CPDSR'; $CPDfound++;} if ($cpd_result =~ /Sit-Unknown/i) {$CLnew_status='CPDSUK'; $CPDfound++;} if ($cpd_result =~ /Sit-Vacant/i) {$CLnew_status='CPDSV'; $CPDfound++;} if ($cpd_result =~ /\?\?\?/i) {$CLnew_status='CPDERR'; $CPDfound++;} if ($cpd_result =~ /Fax|Modem/i) {$CLnew_status='AFAX'; $CPDfound++;} if ($cpd_result =~ /Answering-Machine/i) {$CLnew_status='AA'; $CPDfound++;} } $sthA->finish(); ############################################################## ### END - CPD Look for result for NA/B/DC calls ############################################################## $end_epoch = $now_date_epoch; if ($insertVLcount < 1) { $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch,alt_dial,list_id,called_count) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','$CLnew_status','$CLphone_code','$CLphone_number','$insertVLuser','N','$CLstage','$end_epoch','$CLalt_dial','$xCLlist_id','$called_count')"; if($M){print STDERR "\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); $stmtB = "INSERT INTO vicidial_log_extended set uniqueid='$CLuniqueid',server_ip='$server_ip',call_date='$SQLdate',lead_id = '$CLlead_id',caller_code='$KLcallerid[$kill_vac]',custom_call_id='';"; $affected_rowsB = $dbhA->do($stmtB); if ( ($enable_drop_lists > 1) && ($CLnew_status =~ /DROP/) ) { $stmtC="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$CLuniqueid',server_ip='$server_ip',drop_date=NOW(),lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='DROP',phone_code='$CLphone_code',phone_number='$CLphone_number';"; $affected_rowsC = $dbhA->do($stmtC); $event_string = "-- DROP vicidial_drop_log insert: |$affected_rowsC|$CLuniqueid|$CLlead_id|$CLnew_status|"; &event_logger; } $event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|$affected_rowsB|$insertVLcount"; &event_logger; } else { $stmtA = "UPDATE vicidial_log SET status='$CLnew_status',length_in_sec='$CLstage',end_epoch='$end_epoch',alt_dial='$CLalt_dial' where lead_id='$CLlead_id' and user='$CLuser' and phone_number='$CLphone_number' and uniqueid LIKE \"$beginUNIQUEID%\";"; if($M){print STDERR "\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); $event_string = "| dead NA call updated in log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|$insertVLcount|$beginUNIQUEID"; &event_logger; } } if ( ($CLlead_id > 0) && ($CLstatus !~ /CARRIERFAIL/i) ) { $stmtA = "UPDATE vicidial_list set status='$CLnew_status' where lead_id='$CLlead_id'"; $affected_rows = $dbhA->do($stmtA); $event_string = "| dead call vac lead marked $CLnew_status|$CLlead_id|$CLphone_number|$CLstatus|"; &event_logger; } else { $event_string = "| dead call vac lead NOT UPDATED $CLnew_status|$CLlead_id|$CLphone_number|$CLstatus|"; &event_logger; } # if ($KLcallerid[$kill_vac] !~ /^M\d\d\d\d\d\d\d\d\d\d/) # { # $stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';"; # $Vaffected_rows = $dbhA->do($stmtA); # if ($Vaffected_rows > 0) # { # $stmtA = "SELECT agent_log_id,user from vicidial_live_agents where callerid='$KLcallerid[$kill_vac]';"; # $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; # $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; # $sthArowsML=$sthA->rows; # $lagged_ids=0; # while ($sthArowsML > $lagged_ids) # { # @aryA = $sthA->fetchrow_array; # $MLAGagent_log_id[$lagged_ids] = $aryA[0]; # $MLAGuser[$lagged_ids] = $aryA[1]; # $lagged_ids++; # } # $sthA->finish(); # $lagged_ids=0; # while ($sthArowsML > $lagged_ids) # { # $stmtA = "UPDATE vicidial_agent_log set sub_status='LAGGED' where agent_log_id='$MLAGagent_log_id[$lagged_ids]';"; # $VLaffected_rows = $dbhA->do($stmtA); # if ($enable_queuemetrics_logging > 0) # { # $secX = time(); # $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") # or die "Couldn't connect to database: " . DBI->errstr; # if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} # $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$MLAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED';"; # $Baffected_rows = $dbhB->do($stmtB); # $dbhB->disconnect(); # } # $lagged_ids++; # } # $event_string = "| dead call vla agent PAUSED $Vaffected_rows|$VLaffected_rows|$CLlead_id|$CLphone_number|$CLstatus|"; # &event_logger; # } # } if ( ($enable_queuemetrics_logging > 0) && ($CLstatus =~ /LIVE/) ) { $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} $secX = time(); $Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours ($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget); $Ryear = ($Ryear + 1900); $Rmon++; if ($Rmon < 10) {$Rmon = "0$Rmon";} if ($Rmday < 10) {$Rmday = "0$Rmday";} if ($Rhour < 10) {$Rhour = "0$Rhour";} if ($Rmin < 10) {$Rmin = "0$Rmin";} if ($Rsec < 10) {$Rsec = "0$Rsec";} $RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec"; ### find original queue position of the call $queue_position=1; $stmtA = "SELECT queue_position,call_date FROM vicidial_closer_log where lead_id='$CLlead_id' and campaign_id='$CLcampaign_id' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $queue_position = $aryA[0]; $VCLcall_date = $aryA[1]; } $sthA->finish(); ### find current number of calls in this queue to find position when channel hung up $current_position=1; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id='$CLcampaign_id' and call_time < '$VCLcall_date';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $current_position = ($aryA[0] + 1); } $sthA->finish(); $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$KLcallerid[$kill_vac]',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';"; $Baffected_rows = $dbhB->do($stmtB); $dbhB->disconnect(); } ### check to see if campaign has alt_dial or call quotas enabled $VD_auto_alt_dial = 'NONE'; $VD_auto_alt_dial_statuses=''; $VD_call_quota_lead_ranking='DISABLED'; $stmtA="SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc,call_quota_lead_ranking,call_limit_24hour_method,call_limit_24hour_scope,call_limit_24hour,call_limit_24hour_override,auto_alt_threshold,hopper_hold_inserts FROM vicidial_campaigns where campaign_id='$CLcampaign_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_auto_alt_dial = $aryA[0]; $VD_auto_alt_dial_statuses = $aryA[1]; $VD_use_internal_dnc = $aryA[2]; $VD_use_campaign_dnc = $aryA[3]; $VD_use_other_campaign_dnc = $aryA[4]; $VD_call_quota_lead_ranking = $aryA[5]; $VD_call_limit_24hour_method = $aryA[6]; $VD_call_limit_24hour_scope = $aryA[7]; $VD_call_limit_24hour = $aryA[8]; $VD_call_limit_24hour_override = $aryA[9]; $VD_auto_alt_threshold = $aryA[10]; $VD_hopper_hold_inserts = $aryA[11]; if ($SShopper_hold_inserts < 1) {$VD_hopper_hold_inserts = 'DISABLED';} } $sthA->finish(); ##### BEGIN Call Quota Lead Ranking logging ##### if ( ($SScall_quota_lead_ranking > 0) && ($VD_call_quota_lead_ranking !~ /^DISABLED$/i) ) { # Gather settings container for Call Quota Lead Ranking $CQcontainer_entry=''; $stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$VD_call_quota_lead_ranking';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $CQcontainer_entry = $aryA[0]; $CQcontainer_entry =~ s/\\//gi; } $sthA->finish(); # Define variables for Call Quota settings $session_one=''; $session_two=''; $session_three=''; $session_four=''; $session_five=''; $session_six=''; $settings_session_score=0; $zero_rank_after_call=0; if (length($CQcontainer_entry) > 5) { @container_lines = split(/\n/,$CQcontainer_entry); $c=0; foreach(@container_lines) { $container_lines[$c] =~ s/;.*|\r|\t| //gi; if (length($container_lines[$c]) > 5) { # define core settings if ($container_lines[$c] =~ /^zero_rank_after_call/i) { $container_lines[$c] =~ s/zero_rank_after_call=>//gi; if ( ($container_lines[$c] >= 0) && ($container_lines[$c] <= 1) ) { $zero_rank_after_call = $container_lines[$c]; } } # define sessions if ($container_lines[$c] =~ /^session_one/i) { $session_one_valid=0; $session_one_start=''; $session_one_end=''; $session_one = $container_lines[$c]; $session_one =~ s/session_one=>//gi; if ( (length($session_one) > 0) && (length($session_one) <= 9) && ($session_one =~ /,/) ) { @session_oneARY = split(/,/,$session_one); $session_one_start = $session_oneARY[0]; $session_one_end = $session_oneARY[1]; if ( (length($session_one_start) >= 4) && (length($session_one_end) >= 4) && ($session_one_start < $session_one_end) && ($session_one_end <= 2400) ) { $settings_session_score++; $session_one_valid++; } } } if ($container_lines[$c] =~ /^session_two/i) { $session_two_valid=0; $session_two_start=''; $session_two_end=''; $session_two = $container_lines[$c]; $session_two =~ s/session_two=>//gi; if ( (length($session_two) > 0) && (length($session_two) <= 9) && ($session_two =~ /,/) ) { @session_twoARY = split(/,/,$session_two); $session_two_start = $session_twoARY[0]; $session_two_end = $session_twoARY[1]; if ( (length($session_two_start) >= 4) && (length($session_two_end) >= 4) && ($session_one_valid > 0) && ($session_one_end <= $session_two_start) && ($session_two_start < $session_two_end) && ($session_two_end <= 2400) ) { $settings_session_score++; $session_two_valid++; } } } if ($container_lines[$c] =~ /^session_three/i) { $session_three_valid=0; $session_three_start=''; $session_three_end=''; $session_three = $container_lines[$c]; $session_three =~ s/session_three=>//gi; if ( (length($session_three) > 0) && (length($session_three) <= 9) && ($session_three =~ /,/) ) { @session_threeARY = split(/,/,$session_three); $session_three_start = $session_threeARY[0]; $session_three_end = $session_threeARY[1]; if ( (length($session_three_start) >= 4) && (length($session_three_end) >= 4) && ($session_two_valid > 0) && ($session_two_end <= $session_three_start) && ($session_three_start < $session_three_end) && ($session_three_end <= 2400) ) { $settings_session_score++; $session_three_valid++; } } } if ($container_lines[$c] =~ /^session_four/i) { $session_four_valid=0; $session_four_start=''; $session_four_end=''; $session_four = $container_lines[$c]; $session_four =~ s/session_four=>//gi; if ( (length($session_four) > 0) && (length($session_four) <= 9) && ($session_four =~ /,/) ) { @session_fourARY = split(/,/,$session_four); $session_four_start = $session_fourARY[0]; $session_four_end = $session_fourARY[1]; if ( (length($session_four_start) >= 4) && (length($session_four_end) >= 4) && ($session_three_valid > 0) && ($session_three_end <= $session_four_start) && ($session_four_start < $session_four_end) && ($session_four_end <= 2400) ) { $settings_session_score++; $session_four_valid++; } } } if ($container_lines[$c] =~ /^session_five/i) { $session_five_valid=0; $session_five_start=''; $session_five_end=''; $session_five = $container_lines[$c]; $session_five =~ s/session_five=>//gi; if ( (length($session_five) > 0) && (length($session_five) <= 9) && ($session_five =~ /,/) ) { @session_fiveARY = split(/,/,$session_five); $session_five_start = $session_fiveARY[0]; $session_five_end = $session_fiveARY[1]; if ( (length($session_five_start) >= 4) && (length($session_five_end) >= 4) && ($session_four_valid > 0) && ($session_four_end <= $session_five_start) && ($session_five_start < $session_five_end) && ($session_five_end <= 2400) ) { $settings_session_score++; $session_five_valid++; } } } if ($container_lines[$c] =~ /^session_six/i) { $session_six_valid=0; $session_six_start=''; $session_six_end=''; $session_six = $container_lines[$c]; $session_six =~ s/session_six=>//gi; if ( (length($session_six) > 0) && (length($session_six) <= 9) && ($session_six =~ /,/) ) { @session_sixARY = split(/,/,$session_six); $session_six_start = $session_sixARY[0]; $session_six_end = $session_sixARY[1]; if ( (length($session_six_start) >= 4) && (length($session_six_end) >= 4) && ($session_five_valid > 0) && ($session_five_end <= $session_six_start) && ($session_six_start < $session_six_end) && ($session_six_end <= 2400) ) { $settings_session_score++; $session_six_valid++; } } } } else {if ($DBX > 0) {print " blank line: $c|$container_lines[$c]|\n";}} $c++; } if ($settings_session_score >= 1) { $stmtA = "SELECT list_id,called_count,rank FROM vicidial_list where lead_id='$CLlead_id';"; $event_string = "|$stmtA|"; &event_logger; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VLlist_id = $aryA[0]; $VLcalled_count = $aryA[1]; $VLrank = $aryA[2]; $tempVLrank = $VLrank; if ( ($zero_rank_after_call > 0) && ($VLrank > 0) ) {$tempVLrank=0;} } $sthA->finish(); $secX = time(); $CQtarget = ($secX - 14400); # look back 4 hours ($CQsec,$CQmin,$CQhour,$CQmday,$CQmon,$CQyear,$CQwday,$CQyday,$CQisdst) = localtime($CQtarget); $CQyear = ($CQyear + 1900); $CQmon++; if ($CQmon < 10) {$CQmon = "0$CQmon";} if ($CQmday < 10) {$CQmday = "0$CQmday";} if ($CQhour < 10) {$CQhour = "0$CQhour";} if ($CQmin < 10) {$CQmin = "0$CQmin";} if ($CQsec < 10) {$CQsec = "0$CQsec";} $CQSQLdate = "$CQyear-$CQmon-$CQmday $CQhour:$CQmin:$CQsec"; $VDL_call_datetime=''; $stmtA = "SELECT call_date from vicidial_dial_log where lead_id='$CLlead_id' and call_date > \"$CQSQLdate\" and caller_code LIKE \"%$CLlead_id\" order by call_date desc limit 1;"; $event_string = "|$stmtA|"; &event_logger; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VDLcall_datetime = $aryA[0]; @VDLcall_datetimeARY = split(/ /,$VDLcall_datetime); @VDLcall_timeARY = split(/:/,$VDLcall_datetimeARY[1]); $VDLcall_hourmin = "$VDLcall_timeARY[0]$VDLcall_timeARY[1]"; if ( ($session_one_start <= $VDLcall_hourmin) and ($session_one_end > $VDLcall_hourmin) ) { $call_in_session=1; $session_newSQL=",session_one_calls='1',session_one_today_calls='1'"; $session_updateSQL=",session_one_calls=(session_one_calls + 1),session_one_today_calls=(session_one_today_calls + 1)"; } if ( ($session_two_start <= $VDLcall_hourmin) and ($session_two_end > $VDLcall_hourmin) ) { $call_in_session=2; $session_newSQL=",session_two_calls='1',session_two_today_calls='1'"; $session_updateSQL=",session_two_calls=(session_two_calls + 1),session_two_today_calls=(session_two_today_calls + 1)"; } if ( ($session_three_start <= $VDLcall_hourmin) and ($session_three_end > $VDLcall_hourmin) ) { $call_in_session=3; $session_newSQL=",session_three_calls='1',session_three_today_calls='1'"; $session_updateSQL=",session_three_calls=(session_three_calls + 1),session_three_today_calls=(session_three_today_calls + 1)"; } if ( ($session_four_start <= $VDLcall_hourmin) and ($session_four_end > $VDLcall_hourmin) ) { $call_in_session=4; $session_newSQL=",session_four_calls='1',session_four_today_calls='1'"; $session_updateSQL=",session_four_calls=(session_four_calls + 1),session_four_today_calls=(session_four_today_calls + 1)"; } if ( ($session_five_start <= $VDLcall_hourmin) and ($session_five_end > $VDLcall_hourmin) ) { $call_in_session=5; $session_newSQL=",session_five_calls='1',session_five_today_calls='1'"; $session_updateSQL=",session_five_calls=(session_five_calls + 1),session_five_today_calls=(session_five_today_calls + 1)"; } if ( ($session_six_start <= $VDLcall_hourmin) and ($session_six_end > $VDLcall_hourmin) ) { $call_in_session=6; $session_newSQL=",session_six_calls='1',session_six_today_calls='1'"; $session_updateSQL=",session_six_calls=(session_six_calls + 1),session_six_today_calls=(session_six_today_calls + 1)"; } $event_string = "CQ-Debug 2: $VDLcall_datetime|$VDLcall_hourmin|$timeclock_end_of_day|$session_one_start|$session_one_end|$call_in_session|"; &event_logger; if ($call_in_session > 0) { if (length($timeclock_end_of_day) < 1) {$timeclock_end_of_day='0000';} $timeclock_end_of_day_hour = (substr($timeclock_end_of_day, 0, 2) + 0); $timeclock_end_of_day_min = (substr($timeclock_end_of_day, 2, 2) + 0); $today_start_epoch = timelocal('0',$timeclock_end_of_day_min,$timeclock_end_of_day_hour,$mday,($mon-1),$year); if ($timeclock_end_of_day > $VDLcall_hourmin) {$today_start_epoch = ($today_start_epoch - 86400);} $day_two_start_epoch = ($today_start_epoch - (86400 * 1)); $day_three_start_epoch = ($today_start_epoch - (86400 * 2)); $day_four_start_epoch = ($today_start_epoch - (86400 * 3)); $day_five_start_epoch = ($today_start_epoch - (86400 * 4)); $day_six_start_epoch = ($today_start_epoch - (86400 * 5)); $day_seven_start_epoch = ($today_start_epoch - (86400 * 6)); # Gather the details on existing vicidial_lead_call_quota_counts for this lead, if there is one $stmtA = "SELECT first_call_date,UNIX_TIMESTAMP(first_call_date),last_call_date from vicidial_lead_call_quota_counts where lead_id='$CLlead_id' and list_id='$VLlist_id';"; $event_string = "|$stmtA|"; &event_logger; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $VLCQCinfo_ct=$sthA->rows; if ($VLCQCinfo_ct > 0) { @aryA = $sthA->fetchrow_array; $VLCQCfirst_call_datetime = $aryA[0]; $VLCQCfirst_call_epoch = $aryA[1]; $VLCQClast_call_date = $aryA[2]; if ($VDLcall_datetime ne $VLCQClast_call_date) { if ($VLCQCfirst_call_epoch >= $today_start_epoch) {$day_updateSQL=',day_one_calls=(day_one_calls+1)';} if ( ($VLCQCfirst_call_epoch >= $day_two_start_epoch) and ($VLCQCfirst_call_epoch < $today_start_epoch) ) {$day_updateSQL=',day_two_calls=(day_two_calls+1)';} if ( ($VLCQCfirst_call_epoch >= $day_three_start_epoch) and ($VLCQCfirst_call_epoch < $day_two_start_epoch) ) {$day_updateSQL=',day_three_calls=(day_three_calls+1)';} if ( ($VLCQCfirst_call_epoch >= $day_four_start_epoch) and ($VLCQCfirst_call_epoch < $day_three_start_epoch) ) {$day_updateSQL=',day_four_calls=(day_four_calls+1)';} if ( ($VLCQCfirst_call_epoch >= $day_five_start_epoch) and ($VLCQCfirst_call_epoch < $day_four_start_epoch) ) {$day_updateSQL=',day_five_calls=(day_five_calls+1)';} if ( ($VLCQCfirst_call_epoch >= $day_six_start_epoch) and ($VLCQCfirst_call_epoch < $day_five_start_epoch) ) {$day_updateSQL=',day_six_calls=(day_six_calls+1)';} if ( ($VLCQCfirst_call_epoch >= $day_seven_start_epoch) and ($VLCQCfirst_call_epoch < $day_six_start_epoch) ) {$day_updateSQL=',day_seven_calls=(day_seven_calls+1)';} # Update in the vicidial_lead_call_quota_counts table for this lead $stmtA="UPDATE vicidial_lead_call_quota_counts SET last_call_date='$VDLcall_datetime',status='$CLnew_status',called_count='$VLcalled_count',rank='$tempVLrank',modify_date=NOW() $session_updateSQL $day_updateSQL where lead_id='$CLlead_id' and list_id='$VLlist_id' and modify_date < NOW();"; } else { # Update in the vicidial_lead_call_quota_counts table for this lead $stmtA="UPDATE vicidial_lead_call_quota_counts SET status='$CLnew_status',called_count='$VLcalled_count',rank='$tempVLrank',modify_date=NOW() where lead_id='$CLlead_id' and list_id='$VLlist_id';"; } $VLCQCaffected_rows_update = $dbhA->do($stmtA); $event_string = "-- VLCQC record updated: |$VLCQCaffected_rows_update| |$stmtA|"; &event_logger; } else { # Insert new record into vicidial_lead_call_quota_counts table for this lead $stmtA="INSERT INTO vicidial_lead_call_quota_counts SET lead_id='$CLlead_id',list_id='$VLlist_id',first_call_date='$VDLcall_datetime',last_call_date='$VDLcall_datetime',status='$CLnew_status',called_count='$VLcalled_count',day_one_calls='1',rank='$tempVLrank',modify_date=NOW() $session_newSQL;"; $VLCQCaffected_rows_update = $dbhA->do($stmtA); $event_string = "-- VLCQC record inserted: |$VLCQCaffected_rows_update| |$stmtA|"; &event_logger; } if ( ($zero_rank_after_call > 0) && ($VLrank > 0) ) { # Update this lead to rank=0 $stmtA="UPDATE vicidial_list SET rank='0' where lead_id='$CLlead_id';"; $VLCQCaffected_rows_zero_rank = $dbhA->do($stmtA); $event_string = "-- VLCQC lead rank zero: |$VLCQCaffected_rows_zero_rank| |$stmtA|"; &event_logger; } } } $sthA->finish(); } } } ##### END Call Quota Lead Ranking logging ##### ##### BEGIN AUTO ALT PHONE DIAL SECTION ##### $event_string = "|$stmtA|$VD_auto_alt_dial|$VD_auto_alt_dial_statuses|$CLnew_status|$CLlead_id|$CLalt_dial"; &event_logger; if ($ADB > 0) {$aad_string = "ALT-01: $CLlead_id|$VD_auto_alt_dial|$CLalt_dial|$VD_auto_alt_dial_statuses|$auto_alt_lead_disabled|"; &aad_output;} if ( ($VD_auto_alt_dial_statuses =~ / $CLnew_status /) && ($CLlead_id > 0) && ($auto_alt_lead_disabled < 1) ) { $alt_skip_reason=''; $addr3_skip_reason=''; if ( ($VD_auto_alt_dial =~ /ALT_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED/) && ($CLalt_dial =~ /NONE|MAIN/) ) { $alt_dial_skip=0; $VD_alt_phone=''; $VD_phone_code=''; $temp_24hour_phone=''; $temp_24hour_phone_code=''; $stmtA="SELECT alt_phone,gmt_offset_now,state,list_id,phone_code,postal_code FROM vicidial_list where lead_id='$CLlead_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_alt_phone = $aryA[0]; $VD_alt_phone =~ s/\D//gi; $VD_gmt_offset_now = $aryA[1]; $VD_state = $aryA[2]; $VD_list_id = $aryA[3]; $VD_phone_code = $aryA[4]; $VD_postal_code = $aryA[5]; } $sthA->finish(); $event_string = "|$stmtA|$VD_alt_phone|"; &event_logger; if ($ADB > 0) {$aad_string = "ALT-02: $CLlead_id|$CLalt_dial|$VD_alt_phone|"; &aad_output;} if (length($VD_alt_phone)>5) { if ( ($VD_use_internal_dnc =~ /Y/) || ($VD_use_internal_dnc =~ /AREACODE/) ) { if ($VD_use_internal_dnc =~ /AREACODE/) { $alt_areacode = substr($VD_alt_phone, 0, 3); $alt_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) FROM vicidial_dnc where phone_number IN('$VD_alt_phone','$alt_areacode');"; } else {$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_alt_phone';";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_alt_dnc_count = $aryA[0]; } $sthA->finish(); } else {$VD_alt_dnc_count=0;} $event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger; if ( ($VD_use_campaign_dnc =~ /Y/) || ($VD_use_campaign_dnc =~ /AREACODE/) ) { $temp_campaign_id = $CLcampaign_id; if (length($VD_use_other_campaign_dnc) > 0) {$temp_campaign_id = $VD_use_other_campaign_dnc;} if ($VD_use_campaign_dnc =~ /AREACODE/) { $alt_areacode = substr($VD_alt_phone, 0, 3); $alt_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number IN('$VD_alt_phone','$alt_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_alt_phone' and campaign_id='$temp_campaign_id';";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_alt_dnc_count = ($VD_alt_dnc_count + $aryA[0]); } $sthA->finish(); $event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger; } if ($VD_alt_dnc_count < 1) { $passed_24hour_call_count=1; if ( ($SScall_limit_24hour > 0) && ($VD_call_limit_24hour_method =~ /PHONE_NUMBER|LEAD/) ) { $temp_24hour_phone = $VD_alt_phone; $temp_24hour_phone_code = $VD_phone_code; $temp_24hour_state = $VD_state; $temp_24hour_postal_code = $VD_postal_code; if ($DB > 0) {print "24-Hour Call Count Check: $SScall_limit_24hour|$VD_call_limit_24hour_method|$CLlead_id|\n";} &check_24hour_call_count; } if ($passed_24hour_call_count > 0) { $hopper_status='READY'; if ($VD_hopper_hold_inserts =~ /ENABLED|AUTONEXT/) {$hopper_status='RHOLD';} $stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='$hopper_status',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ALT',user='',priority='25',source='A';"; $affected_rows = $dbhA->do($stmtA); $event_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &event_logger; $aad_string = "$CLlead_id|$VD_alt_phone|$CLcampaign_id|ALT|25|hopper insert|"; &aad_output; } else {$alt_dial_skip=1; $alt_skip_reason='24-hour call count limit failed';} } else {$alt_dial_skip=1; $alt_skip_reason='DNC check failed';} } else {$alt_dial_skip=1; $alt_skip_reason='ALT phone invalid';} if ($alt_dial_skip > 0) { if ($ADB > 0) {$aad_string = "ALT-03: $CLlead_id|$CLalt_dial|ALT-skip|$alt_skip_reason|"; &aad_output;} $CLalt_dial='ALT'; $aad_string = "$CLlead_id|$VD_alt_phone|$CLcampaign_id|ALT|0|hopper skip|$alt_skip_reason|"; &aad_output; } } if ($ADB > 0) {$aad_string = "ALT-04: $CLlead_id|$VD_auto_alt_dial|$CLalt_dial|"; &aad_output;} if ( ( ($VD_auto_alt_dial =~ /ADDR3_ONLY/) && ($CLalt_dial =~ /NONE|MAIN/) ) || ( ($VD_auto_alt_dial =~ /ALT_AND_ADDR3/) && ($CLalt_dial =~ /ALT/) ) ) { $addr3_dial_skip=0; $VD_address3=''; $stmtA="SELECT address3,gmt_offset_now,state,list_id,phone_code,postal_code FROM vicidial_list where lead_id='$CLlead_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_address3 = $aryA[0]; $VD_address3 =~ s/\D//gi; $VD_gmt_offset_now = $aryA[1]; $VD_state = $aryA[2]; $VD_list_id = $aryA[3]; $VD_phone_code = $aryA[4]; $VD_postal_code = $aryA[5]; } $sthA->finish(); $event_string = "|$stmtA|$VD_address3|"; &event_logger; if ($ADB > 0) {$aad_string = "ALT-05: $CLlead_id|$CLalt_dial|$VD_address3|"; &aad_output;} if (length($VD_address3)>5) { if ( ($VD_use_internal_dnc =~ /Y/) || ($VD_use_internal_dnc =~ /AREACODE/) ) { if ($VD_use_internal_dnc =~ /AREACODE/) { $addr3_areacode = substr($VD_address3, 0, 3); $addr3_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) FROM vicidial_dnc where phone_number IN('$VD_address3','$addr3_areacode');"; } else {$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_address3';";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_alt_dnc_count = $aryA[0]; } $sthA->finish(); } else {$VD_alt_dnc_count=0;} $event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger; if ( ($VD_use_campaign_dnc =~ /Y/) || ($VD_use_campaign_dnc =~ /AREACODE/) ) { $temp_campaign_id = $CLcampaign_id; if (length($VD_use_other_campaign_dnc) > 0) {$temp_campaign_id = $VD_use_other_campaign_dnc;} if ($VD_use_campaign_dnc =~ /AREACODE/) { $addr3_areacode = substr($VD_address3, 0, 3); $addr3_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number IN('$VD_address3','$addr3_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_address3' and campaign_id='$temp_campaign_id';";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_alt_dnc_count = ($VD_alt_dnc_count + $aryA[0]); } $sthA->finish(); $event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger; } if ($VD_alt_dnc_count < 1) { $passed_24hour_call_count=1; if ( ($SScall_limit_24hour > 0) && ($VD_call_limit_24hour_method =~ /PHONE_NUMBER|LEAD/) ) { $temp_24hour_phone = $VD_address3; $temp_24hour_phone_code = $VD_phone_code; $temp_24hour_state = $VD_state; $temp_24hour_postal_code = $VD_postal_code; if ($DB > 0) {print "24-Hour Call Count Check: $SScall_limit_24hour|$VD_call_limit_24hour_method|$CLlead_id|\n";} &check_24hour_call_count; } if ($passed_24hour_call_count > 0) { $hopper_status='READY'; if ($VD_hopper_hold_inserts =~ /ENABLED|AUTONEXT/) {$hopper_status='RHOLD';} $stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='$hopper_status',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ADDR3',user='',priority='20',source='A';"; $affected_rows = $dbhA->do($stmtA); $event_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &event_logger; $aad_string = "$CLlead_id|$VD_address3|$CLcampaign_id|ADDR3|20|hopper insert|"; &aad_output; } else {$addr3_dial_skip=1; $addr3_skip_reason='24-hour call count limit failed';} } else {$addr3_dial_skip=1; $addr3_skip_reason='DNC check failed';} } else {$addr3_dial_skip=1; $addr3_skip_reason='ADDR3 phone invalid';} if ($addr3_dial_skip > 0) { if ($ADB > 0) {$aad_string = "ALT-06: $CLlead_id|$CLalt_dial|ADDR3-skip|$addr3_skip_reason|"; &aad_output;} $CLalt_dial='ADDR3'; if ($SYSLOG) {$aad_string = "$CLlead_id|$VD_address3|$CLcampaign_id|ADDR3|0|hopper skip|$addr3_skip_reason|"; &aad_output;} } } if ($ADB > 0) {$aad_string = "ALT-07: $CLlead_id|$VD_auto_alt_dial|$CLalt_dial|"; &aad_output;} if ( ( ($VD_auto_alt_dial =~ /EXTENDED_ONLY/) && ($CLalt_dial =~ /NONE|MAIN/) ) || ( ($VD_auto_alt_dial =~ /ALT_AND_EXTENDED/) && ($CLalt_dial =~ /ALT/) ) || ( ($VD_auto_alt_dial =~ /ADDR3_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED/) && ($CLalt_dial =~ /ADDR3/) ) || ( ($VD_auto_alt_dial =~ /EXTENDED/) && ($CLalt_dial =~ /^X/) && ($CLalt_dial !~ /XLAST/) ) ) { if ($CLalt_dial =~ /ADDR3/) {$Xlast=0;} else { $Xlast = $CLalt_dial; if ($CLalt_dial =~ /LAST/) {$Xlast=66000;} } if ($ADB > 0) {$aad_string = "ALT-08: $CLlead_id|$VD_auto_alt_dial|$CLalt_dial|$Xlast|"; &aad_output;} $Xlast =~ s/\D//gi; if (length($Xlast)<1) {$Xlast=0;} $VD_altdialx=''; $stmtA="SELECT gmt_offset_now,state,list_id,postal_code FROM vicidial_list where lead_id='$CLlead_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_gmt_offset_now = $aryA[0]; $VD_state = $aryA[1]; $VD_list_id = $aryA[2]; $VD_postal_code = $aryA[3]; } $sthA->finish(); $alt_dial_phones_count=0; $stmtA="SELECT count(*) FROM vicidial_list_alt_phones where lead_id='$CLlead_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $alt_dial_phones_count = $aryA[0]; } $sthA->finish(); $event_string = "|$stmtA|$alt_dial_phones_count"; &event_logger; if ($ADB > 0) {$aad_string = "ALT-09: $CLlead_id|$CLalt_dial|$Xlast|$alt_dial_phones_count|"; &aad_output;} while ( ($alt_dial_phones_count > 0) && ($alt_dial_phones_count > $Xlast) && ($Xlast ne 'LAST') ) { $Xlast++; $stmtA="SELECT alt_phone_id,phone_number,active,phone_code FROM vicidial_list_alt_phones where lead_id='$CLlead_id' and alt_phone_count='$Xlast';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_altdial_id = $aryA[0]; $VD_altdial_phone = $aryA[1]; $VD_altdial_active = $aryA[2]; $VD_phone_code = $aryA[3]; } else {$Xlast=99999;} $event_string = "|$stmtA|$VD_altdial_phone|$Xlast|"; &event_logger; $sthA->finish(); if ($ADB > 0) {$aad_string = "ALT-10: $CLlead_id|$CLalt_dial|$Xlast|$VD_altdial_phone|"; &aad_output;} $DNCC=0; $DNCL=0; if ($VD_altdial_active =~ /Y/) { if ( ($VD_use_internal_dnc =~ /Y/) || ($VD_use_internal_dnc =~ /AREACODE/) ) { if ($VD_use_internal_dnc =~ /AREACODE/) { $ad_areacode = substr($VD_altdial_phone, 0, 3); $ad_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) FROM vicidial_dnc where phone_number IN('$VD_altdial_phone','$ad_areacode');"; } else {$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_altdial_phone';";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_alt_dnc_count = $aryA[0]; $DNCL = $aryA[0]; } $sthA->finish(); $event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger; } else {$VD_alt_dnc_count=0;} if ( ($VD_use_campaign_dnc =~ /Y/) || ($VD_use_campaign_dnc =~ /AREACODE/) ) { $temp_campaign_id = $CLcampaign_id; if (length($VD_use_other_campaign_dnc) > 0) {$temp_campaign_id = $VD_use_other_campaign_dnc;} if ($VD_use_campaign_dnc =~ /AREACODE/) { $ad_areacode = substr($VD_altdial_phone, 0, 3); $ad_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number IN('$VD_altdial_phone','$ad_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_altdial_phone' and campaign_id='$temp_campaign_id';";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $VD_alt_dnc_count = ($VD_alt_dnc_count + $aryA[0]); $DNCC = $aryA[0]; } $sthA->finish(); $event_string = "|$stmtA|$VD_alt_dnc_count|"; &event_logger; } if ($VD_alt_dnc_count < 1) { if ($alt_dial_phones_count == $Xlast) {$Xlast = 'LAST';} $passed_24hour_call_count=1; if ( ($SScall_limit_24hour > 0) && ($VD_call_limit_24hour_method =~ /PHONE_NUMBER|LEAD/) ) { $temp_24hour_phone = $VD_altdial_phone; $temp_24hour_phone_code = $VD_phone_code; $temp_24hour_state = $VD_state; $temp_24hour_postal_code = $VD_postal_code; if ($DB > 0) {print "24-Hour Call Count Check: $SScall_limit_24hour|$VD_call_limit_24hour_method|$CLlead_id|\n";} &check_24hour_call_count; } if ($passed_24hour_call_count > 0) { $hopper_status='READY'; if ($VD_hopper_hold_inserts =~ /ENABLED|AUTONEXT/) {$hopper_status='RHOLD';} $stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='$hopper_status',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='X$Xlast',user='',priority='15',source='A';"; $affected_rows = $dbhA->do($stmtA); $event_string = "-- VDH record inserted: |$affected_rows| |$stmtA|X$Xlast|$VD_altdial_id|"; &event_logger; $aad_string = "$CLlead_id|$VD_altdial_phone|$CLcampaign_id|X$Xlast|15|hopper insert|"; &aad_output; $DNC_hopper_trigger=0; if ($ADB > 0) {$aad_string = "ALT-11: $CLlead_id|$CLalt_dial|X$Xlast|$VD_altdial_phone|"; &aad_output;} } else {$DNC_hopper_trigger=1;} } else {$DNC_hopper_trigger=1;} if ($DNC_hopper_trigger > 0) { if ( ( ($VD_auto_alt_dial_statuses =~ / DNCC /) && ($DNCC > 0) ) || ( ($VD_auto_alt_dial_statuses =~ / DNCL /) && ($DNCL > 0) ) || ( ($auto_alt_dial_statuses[$i] =~ / TFHCCL /) && ($TFHCCL > 0) ) ) { if ($alt_dial_phones_count == $Xlast) {$Xlast = 'LAST';} $stmtA = "INSERT INTO vicidial_hopper SET lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='DNC',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='X$Xlast',user='',priority='15',source='A';"; $affected_rows = $dbhA->do($stmtA); $event_string = "-- VDH record DNC inserted: |$affected_rows| |$stmtA|X$Xlast|$VD_altdial_id|"; &event_logger; $aad_string = "$CLlead_id|$VD_altdial_phone|$CLcampaign_id|X$Xlast|15|hopper DNC insert|"; &aad_output; if ($ADB > 0) {$aad_string = "ALT-12: $CLlead_id|$CLalt_dial|X$Xlast|$VD_altdial_phone|"; &aad_output;} $Xlast=99999; } else { $event_string = "-- VDH record DNC not-inserted: |$affected_rows| |$stmtA|X$Xlast|$VD_altdial_id|"; &event_logger; $aad_string = "$CLlead_id|$VD_altdial_phone|$CLcampaign_id|X$Xlast|15|hopper DNC skip|"; &aad_output; if ($ADB > 0) {$aad_string = "ALT-13: $CLlead_id|$CLalt_dial|X$Xlast|$VD_altdial_phone|"; &aad_output;} } } } } } if ($ADB > 0) {$aad_string = "ALT-14: $CLlead_id|$CLalt_dial|END|"; &aad_output;} } ##### END AUTO ALT PHONE DIAL SECTION ##### } else { if ( ($KLcallerid[$kill_vac] =~ /^M\d\d\d\d\d\d\d\d\d\d/) && ($CLlast_update_time < $TDtarget) ) { $stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'"; $affected_rows = $dbhA->do($stmtA); $stmtA = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$KLcallerid[$kill_vac]';"; $affected_rowsX = $dbhA->do($stmtA); $event_string = "| M dead call vac deleted|$auto_call_id|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|$CLcall_type|$CLlast_update_time < $XDtarget|$affected_rowsX|"; &event_logger; $dead_call_ct++; } else { $event_string = "| dead call vac XFERd do nothing|$CLlead_id|$CLphone_number|$CLstatus|"; &event_logger; $dead_call_ct++; } } } else { $event_string = "| dead call vac INBOUND do nothing|$CLlead_id|$CLphone_number|$CLstatus|"; &event_logger; $dead_call_ct++; } } } $kill_vac++; } ### pause agents that have disconnected or closed their apps over 30 seconds ago $toPAUSEcount=0; $stmtA = "SELECT count(*) FROM vicidial_live_agents where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsC=$sthA->rows; if ($sthArowsC > 0) { @aryA = $sthA->fetchrow_array; $toPAUSEcount = $aryA[0]; } $sthA->finish(); $affected_rows=0; if ($toPAUSEcount > 0) { $stmtA = "SELECT agent_log_id,user,server_ip,campaign_id,last_update_time from vicidial_live_agents where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsL=$sthA->rows; $lagged_ids=0; while ($sthArowsL > $lagged_ids) { @aryA = $sthA->fetchrow_array; $LAGagent_log_id[$lagged_ids] = $aryA[0]; $LAGuser[$lagged_ids] = $aryA[1]; $LAGserver_ip[$lagged_ids] = $aryA[2]; $LAGcampaign_id[$lagged_ids] = $aryA[3]; $LAGlast_update_time[$lagged_ids] = $aryA[4]; if ($DB > 0) {print "LAGGED DEBUG: $lagged_ids|$PDtsSQLdate|$aryA[4]|$aryA[3]|$aryA[2]|$aryA[1]|$aryA[0]|$stmtA|\n";} $lagged_ids++; } $sthA->finish(); $lagged_ids=0; while ($sthArowsL > $lagged_ids) { $secX = time(); $stmtA = "UPDATE vicidial_agent_log set sub_status='LAGGED',pause_type='SYSTEM' where agent_log_id='$LAGagent_log_id[$lagged_ids]';"; $VLaffected_rows = $dbhA->do($stmtA); $stmtA = "SELECT user_group from vicidial_users where user='$LAGuser[$lagged_ids]' limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsLU=$sthA->rows; if ($sthArowsLU > 0) { @aryA = $sthA->fetchrow_array; $LAGuser_group[$lagged_ids] = $aryA[0]; } $sthA->finish(); $stmtA = "INSERT INTO vicidial_agent_log set event_time='$now_date',server_ip='$LAGserver_ip[$lagged_ids]',campaign_id='$LAGcampaign_id[$lagged_ids]',user_group='$LAGuser_group[$lagged_ids]',user='$LAGuser[$lagged_ids]',pause_epoch='$secX',pause_sec='0',wait_epoch='$secX',pause_type='SYSTEM';"; $VLaffected_rows = $dbhA->do($stmtA); if ($enable_queuemetrics_logging > 0) { $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='SYSTEM'";} $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$LAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED'$pause_typeSQL;"; $Baffected_rows = $dbhB->do($stmtB); $dbhB->disconnect(); } $lagged_ids++; } $stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED');"; $affected_rows = $dbhA->do($stmtA); $event_string = "| lagged call vla agent PAUSED $affected_rows|$VLaffected_rows|$PDtsSQLdate|$BDtsSQLdate|$tsSQLdate|"; &event_logger; if ($affected_rows > 0) { @VALOuser=@MT; @VALOcampaign=@MT; @VALOtimelog=@MT; @VALOextension=@MT; $logcount=0; $stmtA = "SELECT user,campaign_id,last_update_time,extension FROM vicidial_live_agents where server_ip='$server_ip' and status='PAUSED' and random_id='10' order by last_update_time desc limit $affected_rows"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; $rec_countCUSTDATA=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $VALOuser[$logcount] = $aryA[0]; $VALOcampaign[$logcount] = $aryA[1]; $VALOtimelog[$logcount] = $aryA[2]; $VALOextension[$logcount] = $aryA[3]; $logcount++; $rec_count++; } $sthA->finish(); $logrun=0; foreach(@VALOuser) { $VALOuser_group=''; $stmtA = "SELECT user_group FROM vicidial_users where user='$VALOuser[$logrun]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $UGrec_count=0; while ($sthArows > $UGrec_count) { @aryA = $sthA->fetchrow_array; $VALOuser_group = $aryA[0]; $UGrec_count++; } $sthA->finish(); $stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VALOuser[$logrun]','LOGOUT','$VALOcampaign[$logrun]','$SQLdate','$now_date_epoch','$VALOuser_group');"; $affected_rows = $dbhA->do($stmtA); if ($enable_queuemetrics_logging > 0) { $QM_LOGOFF = 'AGENTLOGOFF'; if ($queuemetrics_loginout =~ /CALLBACK/) {$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';} $secX = time(); $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} $agents='@agents'; $time_logged_in=''; $data4=''; $RAWtime_logged_in=$TDtarget; if ($queuemetrics_loginout !~ /NONE/) { $stmtB = "SELECT time_id,data1,data4 FROM queue_log where agent='Agent/$VALOuser[$logrun]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;"; $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; $sthB->execute or die "executing: $stmtA ", $dbhB->errstr; $sthBrows=$sthB->rows; if ($sthBrows > 0) { @aryB = $sthB->fetchrow_array; $time_logged_in = $aryB[0]; $RAWtime_logged_in = $aryB[0]; $phone_logged_in = $aryB[1]; $data4 = $aryB[2]; } $sthB->finish(); $time_logged_in = ($secX - $logintime); if ($time_logged_in > 1000000) {$time_logged_in=1;} $LOGOFFtime = ($secX + 1); $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in',data4='$data4';"; $Baffected_rows = $dbhB->do($stmtB); } if ($queuemetrics_addmember_enabled > 0) { if ( (length($time_logged_in) < 1) || ($queuemetrics_loginout =~ /NONE/) ) { $stmtB = "SELECT time_id,data3,data4 FROM queue_log where agent='Agent/$VALOuser[$logrun]' and verb='PAUSEREASON' and data1='LOGIN' order by time_id desc limit 1;"; $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; $sthB->execute or die "executing: $stmtA ", $dbhB->errstr; $sthBrows=$sthB->rows; if ($sthBrows > 0) { @aryB = $sthB->fetchrow_array; $time_logged_in = $aryB[0]; $RAWtime_logged_in = $aryB[0]; $phone_logged_in = $aryB[1]; $data4 = $aryB[2]; } $sthB->finish(); $time_logged_in = ($secX - $logintime); if ($time_logged_in > 1000000) {$time_logged_in=1;} $LOGOFFtime = ($secX + 1); } if ($queuemetrics_loginout =~ /NONE/) { $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='SYSTEM'";} $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;"; $Baffected_rows = $dbhB->do($stmtB); } $stmtB = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='Agent/$VALOuser[$logrun]' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VALOcampaign[$logrun]' order by time_id desc;"; $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; $sthBrows=$sthB->rows; $rec_count=0; while ($sthBrows > $rec_count) { @aryB = $sthB->fetchrow_array; $AM_queue[$rec_count] = $aryB[0]; $rec_count++; } $sthB->finish(); $AM_queue[$rec_count] = $VALOcampaign[$logrun]; $rec_count++; $sthBrows++; $rec_count=0; while ($sthBrows > $rec_count) { $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VALOuser[$logrun]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$data4';"; $Baffected_rows = $dbhB->do($stmtB); $rec_count++; } } $dbhB->disconnect(); } $event_string = "| lagged agent LOGOUT entry inserted $VALOuser[$logrun]|$VALOcampaign[$logrun]|$VALOextension[$logcount]|"; &event_logger; $logrun++; } } } ### display and delete call records that are SENT for over 2 minutes $stmtA = "SELECT status,lead_id,last_update_time FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE','IVR');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dead_delete_string=''; $dead_delete_ct=0; while ($sthArows > $dead_delete_ct) { @aryA = $sthA->fetchrow_array; $dead_delete_string .= "$dead_delete_ct-$aryA[0]-$aryA[1]-$aryA[2]|"; $dead_delete_ct++; } $sthA->finish(); if ($dead_delete_ct > 0) { $stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE','IVR');"; $VACaffected_rows = $dbhA->do($stmtA); if ($VACaffected_rows > 0) { $event_string = "| lagged call vac 2-minutes DELETED $VACaffected_rows|$XDSQLdate|$dead_delete_string"; &event_logger; } } ### Delete old shared campaign drop records $stmtA = "DELETE FROM vicidial_shared_drops where server_ip='$server_ip' and drop_time < \"$BDtsSQLdate\";"; $SDaffected_rows = $dbhA->do($stmtA); if ($SDaffected_rows > 0) { $event_string = "| old shared drop records DELETED $SDaffected_rows|$BDtsSQLdate|"; &event_logger; } ### For debugging purposes, try to grab Jammed calls and log them to jam logfile if ($useJAMdebugFILE) { $stmtA = "SELECT auto_call_id,server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,last_update_time,alt_dial,queue_priority,agent_only,agent_grab FROM vicidial_auto_calls where server_ip='$server_ip' and last_update_time < '$BDtsSQLdate' and status IN('LIVE');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $JAMrec_count=0; while ($sthArows > $JAMrec_count) { @aryA = $sthA->fetchrow_array; $jam_string = "$JAMrec_count|$BDtsSQLdate| |$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|$aryA[6]|$aryA[7]|$aryA[8]|$aryA[9]|$aryA[10]|$aryA[11]|$aryA[12]|$aryA[13]|$aryA[14]|"; &jam_event_logger; $JAMrec_count++; } $sthA->finish(); } ### find call records that are LIVE and not updated for over 10 seconds $stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where server_ip='$server_ip' and last_update_time < '$BDtsSQLdate' and status IN('LIVE','IVR');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $auto_call_id = $aryA[0]; $CLlead_id = $aryA[1]; $CLphone_number = $aryA[2]; $CLstatus = $aryA[3]; $CLcampaign_id = $aryA[4]; $CLphone_code = $aryA[5]; $CLalt_dial = $aryA[6]; $CLstage = $aryA[7]; $CLcallerid = $aryA[8]; $CLuniqueid = $aryA[9]; $rec_count++; } $sthA->finish(); ### delete call records that are LIVE and not updated for over 10 seconds $rec_count=0; while ($sthArows > $rec_count) { $stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id';"; $affected_rows = $dbhA->do($stmtA); $stmtA = "UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$CLcallerid';"; $affected_rowsX = $dbhA->do($stmtA); $event_string = "| lagged call vdac call DELETED $affected_rows|$affected_rowsX|$BDtsSQLdate|$auto_call_id|$CLcallerid|$CLuniqueid|$CLphone_number|$CLstatus|"; &event_logger; if ( ($affected_rows > 0) && ($CLlead_id > 0) ) { $xCLlist_id=0; $called_count=0; $stmtA="SELECT list_id,called_count from vicidial_list where lead_id='$CLlead_id' limit 1;"; if ($DB) {$event_string = "|$stmtA|"; &event_logger;} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArowsVLL=$sthA->rows; if ($sthArowsVLL > 0) { @aryA = $sthA->fetchrow_array; $xCLlist_id = $aryA[0]; $called_count = $aryA[1]; } $sthA->finish(); $jam_string = "| lagged call vdac call DELETED $affected_rows|$BDtsSQLdate|$auto_call_id|$CLcallerid|$CLuniqueid|$CLphone_number|$CLstatus|$xCLlist_id|"; &jam_event_logger; $CLstage =~ s/LIVE|-//gi; if ($CLstage < 0.25) {$CLstage=0;} $end_epoch = $now_date_epoch; $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch,alt_dial,list_id,called_count) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','DROP','$CLphone_code','$CLphone_number','VDAD','N','$CLstage','$end_epoch','$CLalt_dial','$xCLlist_id','$called_count')"; if($M){print STDERR "\n|$stmtA|\n";} $affected_rows = $dbhA->do($stmtA); $stmtB = "INSERT INTO vicidial_log_extended set uniqueid='$CLuniqueid',server_ip='$server_ip',call_date='$SQLdate',lead_id = '$CLlead_id',caller_code='$CLcallerid',custom_call_id='';"; $affected_rowsB = $dbhA->do($stmtB); if ($enable_drop_lists > 1) { $stmtC="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$CLuniqueid',server_ip='$server_ip',drop_date=NOW(),lead_id='$CLlead_id',campaign_id='$CLcampaign_id',status='DROP',phone_code='$CLphone_code',phone_number='$CLphone_number';"; $affected_rowsC = $dbhA->do($stmtC); $event_string = "-- DROP vicidial_drop_log insert: |$affected_rowsC|$CLuniqueid|$CLlead_id|"; &event_logger; } $event_string = "| dead NA call added to logs $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|DROP|$affected_rows|$affected_rowsB|"; &event_logger; if ($enable_queuemetrics_logging > 0) { $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} $secX = time(); $Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours ($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget); $Ryear = ($Ryear + 1900); $Rmon++; if ($Rmon < 10) {$Rmon = "0$Rmon";} if ($Rmday < 10) {$Rmday = "0$Rmday";} if ($Rhour < 10) {$Rhour = "0$Rhour";} if ($Rmin < 10) {$Rmin = "0$Rmin";} if ($Rsec < 10) {$Rsec = "0$Rsec";} $RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec"; ### find original queue position of the call $queue_position=1; $stmtA = "SELECT queue_position,call_date FROM vicidial_closer_log where lead_id='$CLlead_id' and campaign_id='$CLcampaign_id' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $queue_position = $aryA[0]; $VCLcall_date = $aryA[1]; } $sthA->finish(); ### find current number of calls in this queue to find position when channel hung up $current_position=1; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id='$CLcampaign_id' and call_time < '$VCLcall_date';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $current_position = ($aryA[0] + 1); } $sthA->finish(); $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$CLcallerid',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';"; $Baffected_rows = $dbhB->do($stmtB); $dbhB->disconnect(); } } $rec_count++; } $sthA->finish(); if ($LUcount > 0) { chop($lists_update); $stmtA = "UPDATE vicidial_lists SET list_lastcalldate='$SQLdate' where list_id IN($lists_update);"; $affected_rows = $dbhA->do($stmtA); $event_string = "| lastcalldate UPDATED $affected_rows|$lists_update|"; &event_logger; } if ($CPcount > 0) { chop($campaigns_update); $stmtA = "UPDATE vicidial_campaigns SET campaign_logindate='$SQLdate' where campaign_id IN($campaigns_update);"; $affected_rows = $dbhA->do($stmtA); $event_string = "| logindate UPDATED $affected_rows|$campaigns_update|"; &event_logger; } &get_time_now; if ( ($active_voicemail_server =~ /$server_ip/) && ((length($active_voicemail_server)) eq (length($server_ip))) ) { if ($DB) {print "Active voicemail server match! Starting MULTI_LEAD,no-agent-url,no_answer,recent_ascb_calls processing for all servers...\n";} ############################################################################### ###### fourth we will check to see if any campaign is running MULTI_LEAD ###### auto-alt-dial. if yes, then go through the unprocessed extended ###### log entries for all server_ips and process them. ############################################################################### server_ip='$server_ip' and $MLincall='|INCALL|QUEUE|DISPO|'; $multi_alt_count=0; $stmtA = "SELECT count(*) FROM vicidial_campaigns where auto_alt_dial='MULTI_LEAD' and dial_method NOT IN('MANUAL','INBOUND_MAN') and campaign_calldate > \"$MCDSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $multi_alt_count = $aryA[0]; } $sthA->finish(); if ($multi_alt_count > 0) { @MLcamp_id = @MT; @MLaad_statuses = @MT; @MLlists = @MT; $MLcampaigns='|'; $stmtA = "SELECT campaign_id,auto_alt_dial_statuses FROM vicidial_campaigns where auto_alt_dial='MULTI_LEAD' and dial_method NOT IN('MANUAL','INBOUND_MAN') and campaign_calldate > \"$MCDSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $MLcamp_count=0; while ($sthArows > $MLcamp_count) { @aryA = $sthA->fetchrow_array; $MLcampaigns .= "$aryA[0]|"; $MLcamp_id[$MLcamp_count] = $aryA[0]; $MLaad_statuses[$MLcamp_count] = $aryA[1]; $MLcamp_count++; } $sthA->finish(); $MLcamp_count=0; foreach(@MLcamp_id) { $MLlists[$MLcamp_count]=''; $stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$MLcamp_id[$MLcamp_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $MLlist_count=0; while ($sthArows > $MLlist_count) { @aryA = $sthA->fetchrow_array; $MLlists[$MLcamp_count] .= "'$aryA[0]',"; $MLlist_count++; } $sthA->finish(); $MLlists[$MLcamp_count] =~ s/,$//gi; if (length($MLlists[$MLcamp_count]) < 2) {$MLlists[$MLcamp_count]="''";} $MLcamp_count++; } $event_string = " MULTI_LEAD auto-alt-dial check: $multi_alt_count active($MCDSQLdate), checking unprocessed calls..."; &event_logger; @MLuniqueid = @MT; @MLleadid = @MT; @MLcalldate = @MT; @MLcallerid = @MT; @MLflag = @MT; @MLcampaign = @MT; @MLstatus = @MT; $stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where call_date > \"$MCDSQLdate\" and multi_alt_processed='N' order by call_date,lead_id limit 100000;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $vle_count=0; $vle_auto_count=0; while ($sthArows > $vle_count) { $MLflag[$vle_count] = 0; @aryA = $sthA->fetchrow_array; if ($aryA[3] =~ /^V/) { $vle_auto_count++; $MLflag[$vle_count] = 1; } $MLuniqueid[$vle_count] = $aryA[0]; $MLleadid[$vle_count] = $aryA[1]; $MLcalldate[$vle_count] = $aryA[2]; $MLcallerid[$vle_count] = $aryA[3]; $vle_count++; } $sthA->finish(); $event_string = " MULTI_LEAD auto-alt-dial vle records count: $vle_count|$vle_auto_count"; &event_logger; $vle_count=0; foreach(@MLuniqueid) { if ($MLflag[$vle_count] > 0) { $vac_count=0; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$MLcallerid[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $vac_count = $aryA[0]; } $sthA->finish(); if ($vac_count < 1) { $stmtA = "SELECT campaign_id,status FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$MCDSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $MLcampaign[$vle_count] = $aryA[0]; $MLstatus[$vle_count] = $aryA[1]; $sthA->finish(); if ($MLcampaigns =~ /\|$MLcampaign[$vle_count]\|/i) { if ($MLincall !~ /\|$MLstatus[$vle_count]\|/i) { $MLaads_value=''; $MLlists_value="''"; $MLcamp_match=0; $MLcamp_loop=0; while ( ($MLcamp_match < 1) && ($MLcamp_loop <= $MLcamp_count) ) { if ( ($MLcampaign[$vle_count] =~ /$MLcamp_id[$MLcamp_loop]/i) && (length($MLcampaign[$vle_count]) == length($MLcamp_id[$MLcamp_loop])) ) { $MLcamp_match++; $MLaads_value = $MLaad_statuses[$MLcamp_loop]; $MLlists_value = $MLlists[$MLcamp_loop]; } $MLcamp_loop++; } if ($MLaads_value !~ / $MLstatus[$vle_count] /i) { $event_string = " ML status non-match, looking for matching accounts: $MLcallerid[$vle_count]|$MLstatus[$vle_count]"; &event_logger; $MLnonmatch_output=''; $MLnonmatch_leadids=''; $MLvendor_lead_code=''; $stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$MLleadid[$vle_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $MLvlc[$vle_count] = $aryA[0]; } $sthA->finish(); if (length($MLvlc[$vle_count]) > 1) { $stmtA = "SELECT lead_id,status FROM vicidial_list where vendor_lead_code='$MLvlc[$vle_count]' and list_id IN($MLlists_value) and lead_id!='$MLleadid[$vle_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $MLnm_count=0; while ($sthArows > $MLnm_count) { @aryA = $sthA->fetchrow_array; $MLnonmatch_output .= "$aryA[0]-$aryA[1]|"; $MLnonmatch_leadids .= "'$aryA[0]',"; $MLnm_count++; } $sthA->finish(); if ($MLnm_count > 0) { chop($MLnonmatch_leadids); if (length($MLnonmatch_leadids)<2) {$MLnonmatch_leadids="''";} $event_string = " ML status non-match, $MLnm_count matching accounts found: $MLcallerid[$vle_count]|$MLvlc[$vle_count]\n $MLnonmatch_output"; &event_logger; $stmtA = "UPDATE vicidial_list SET status='MLINAT' where lead_id IN($MLnonmatch_leadids);"; $affected_rows = $dbhA->do($stmtA); $stmtB = "DELETE FROM vicidial_hopper where lead_id IN($MLnonmatch_leadids);"; $affected_rowsH = $dbhA->do($stmtB); $event_string = " ML status non-match accounts inactivated: $MLnonmatch_leadids|$affected_rows|$affected_rowsH|MLINAT"; &event_logger; } ### set multi-lead status non-match record to Y for processed $stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " ML status non-match, log processed: $MLcallerid[$vle_count]|$affected_rows"; &event_logger; } else { ### set multi-lead status non-match, no vendor_lead_code record to Y for processed $stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " ML status non-match, no vlc, log processed: $MLcallerid[$vle_count]|$MLvlc[$vle_count]|$affected_rows"; &event_logger; } } else { ### set multi-lead status match record to Y for processed $stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " ML match, log processed: $MLcallerid[$vle_count]|$affected_rows"; &event_logger; } } else { $event_string = " ML status in-call, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]"; &event_logger; } } else { ### set non-multi-lead campaign record to U for unqualified for MULTI_LEAD processing $stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); } } else { $sthA->finish(); $event_string = " ML no log entry, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]"; &event_logger; } } else { $event_string = " ML active call, do nothing: $MLcallerid[$vle_count]"; &event_logger; } } else { ### set non-auto-dial record to U for unqualified for MULTI_LEAD processing $stmtA = "UPDATE vicidial_log_extended SET multi_alt_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); } $vle_count++; } } ############################################################################### ###### fifth we will check to see if any campaign or in-group has na_call_url ###### populated. if yes, then go through the unprocessed extended log ###### entries for all server_ips and process them. ############################################################################### server_ip='$server_ip' and $NCUincall='|INCALL|QUEUE|DISPO|'; $ncu_count=0; $ncu_in_count=0; $stmtA = "SELECT count(*) FROM vicidial_campaigns where na_call_url IS NOT NULL and na_call_url!='' and campaign_calldate > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $ncu_count = $aryA[0]; } $sthA->finish(); $stmtA = "SELECT count(*) FROM vicidial_inbound_groups where na_call_url IS NOT NULL and na_call_url!='' and group_calldate > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $ncu_in_count = $aryA[0]; } $sthA->finish(); $stmtA = "SELECT count(*) FROM vicidial_lists where na_call_url IS NOT NULL and na_call_url!='' and list_lastcalldate > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $ncu_list_count = $aryA[0]; } $sthA->finish(); if ( ($ncu_count > 0) || ($ncu_in_count > 0) || ($ncu_list_count > 0) ) { @NCUcamp_id = @MT; @NCUncurl = @MT; $ncu_total_count=0; $NCUcampaigns='|'; if ($ncu_count > 0) { $stmtA = "SELECT campaign_id,na_call_url FROM vicidial_campaigns where na_call_url IS NOT NULL and na_call_url!='' and campaign_calldate > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $NCUcamp_count=0; while ($sthArows > $NCUcamp_count) { @aryA = $sthA->fetchrow_array; $NCUcampaigns .= "$aryA[0]|"; $NCUcamp_id[$ncu_total_count] = $aryA[0]; $NCUncurl[$ncu_total_count] = $aryA[1]; $NCUcamp_count++; $ncu_total_count++; } $sthA->finish(); } if ($ncu_in_count > 0) { $stmtA = "SELECT group_id,na_call_url FROM vicidial_inbound_groups where na_call_url IS NOT NULL and na_call_url!='' and group_calldate > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $NCUig_count=0; while ($sthArows > $NCUig_count) { @aryA = $sthA->fetchrow_array; $NCUcampaigns .= "$aryA[0]|"; $NCUcamp_id[$ncu_total_count] = $aryA[0]; $NCUncurl[$ncu_total_count] = $aryA[1]; $NCUig_count++; $ncu_total_count++; } $sthA->finish(); } if ($ncu_list_count > 0) { $stmtA = "SELECT list_id,na_call_url FROM vicidial_lists where na_call_url IS NOT NULL and na_call_url!='' and list_lastcalldate > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $NCUlist_count=0; while ($sthArows > $NCUlist_count) { @aryA = $sthA->fetchrow_array; $NCUlists .= "$aryA[0]|"; $NCUlist_id[$ncu_total_count] = $aryA[0]; $NCUncurl[$ncu_total_count] = $aryA[1]; $NCUlist_count++; $ncu_total_count++; } $sthA->finish(); } $event_string = " NA-CALL-URL check: $ncu_total_count active, checking unprocessed calls..."; &event_logger; @NCUuniqueid = @MT; @NCUleadid = @MT; @NCUcalldate = @MT; @NCUcallerid = @MT; @NCUcampaign = @MT; @NCUstatus = @MT; @NCUuser = @MT; @NCUphone = @MT; @NCUaltdial = @MT; @NCUcalltype = @MT; $stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where call_date > \"$RMSQLdate\" and dispo_url_processed='N' order by call_date,lead_id limit 100000;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $vle_count=0; $vle_auto_count=0; while ($sthArows > $vle_count) { @aryA = $sthA->fetchrow_array; $NCUuniqueid[$vle_count] = $aryA[0]; $NCUleadid[$vle_count] = $aryA[1]; $NCUcalldate[$vle_count] = $aryA[2]; $NCUcallerid[$vle_count] = $aryA[3]; $vle_count++; } $sthA->finish(); $event_string = " NA-CALL-URL vle records count: $vle_count|$vle_auto_count"; &event_logger; $vle_count=0; if (length($NCUuniqueid[0]) > 5) { foreach(@NCUuniqueid) { if ( (length($NCUcallerid[$vle_count]) > 10) && ($NCUcallerid[$vle_count] !~ /^M/) && ($NCUcallerid[$vle_count] =~ /^V|^Y/) ) { $vac_count=0; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$NCUcallerid[$vle_count]' and lead_id='$NCUleadid[$vle_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $vac_count = $aryA[0]; } $sthA->finish(); if ($vac_count < 1) { if ($NCUcallerid[$vle_count] =~ /^Y/) { $stmtA = "SELECT campaign_id,status,user,phone_number,'MAIN',list_id FROM vicidial_closer_log where uniqueid='$NCUuniqueid[$vle_count]' and lead_id='$NCUleadid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' order by closecallid desc;"; $NCUcalltype[$vle_count] = 'IN'; } else { $stmtA = "SELECT campaign_id,status,user,phone_number,alt_dial,list_id FROM vicidial_log where uniqueid='$NCUuniqueid[$vle_count]' and lead_id='$NCUleadid[$vle_count]' and call_date > \"$RMSQLdate\";"; $NCUcalltype[$vle_count] = 'OUT'; } $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $NCUcampaign[$vle_count] = $aryA[0]; $NCUstatus[$vle_count] = $aryA[1]; $NCUuser[$vle_count] = $aryA[2]; $NCUphone[$vle_count] = $aryA[3]; $NCUaltdial[$vle_count] = $aryA[4]; $NCUlist[$vle_count] = $aryA[5]; $sthA->finish(); if ($NCUcampaigns =~ /\|$NCUcampaign[$vle_count]\|/i) { if ($NCUincall !~ /\|$NCUstatus[$vle_count]\|/i) { if ( ($NCUuser[$vle_count] =~ /VDAD|VDCL/i) || ( ($NCUcalltype[$vle_count] =~ /IN/) && ($NCUcampaign[$vle_count] =~ /AGENTDIRECT/i) && ($NCUstatus[$vle_count] =~ /ACFLTR|AFTHRS|CLOSOP|^DROP$|HOLDTO|^HXFER$|IQNANQ|MAXCAL|NANQUE|QVMAIL|TIMEOT|WAITTO/) ) ) { $NCUncurl_value=''; $NCUcamp_match=0; $NCUcamp_loop=0; while ( ($NCUcamp_match < 1) && ($NCUcamp_loop <= $ncu_total_count) ) { if ( ($NCUcampaign[$vle_count] =~ /$NCUcamp_id[$NCUcamp_loop]/i) && (length($NCUcampaign[$vle_count]) == length($NCUcamp_id[$NCUcamp_loop])) ) { $NCUcamp_match++; $NCUncurl_value = $NCUncurl[$NCUcamp_loop]; } $NCUcamp_loop++; } if ( (length($NCUncurl_value) > 10) || ($NCUncurl_value =~ /^ALT$/) ) { $event_string = " NCU url defined, launching web GET: $NCUcallerid[$vle_count]|$NCUstatus[$vle_count]"; &event_logger; ### set dispo_url_processed match record to Y for processed and sent $stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XY' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $launch = $PATHhome . "/AST_send_URL.pl"; $launch .= " --SYSLOG" if ($SYSLOG); $launch .= " --lead_id=" . $NCUleadid[$vle_count]; $launch .= " --phone_number=" . $NCUphone[$vle_count]; $launch .= " --user=" . $NCUuser[$vle_count]; $launch .= " --call_type=" . $NCUcalltype[$vle_count]; $launch .= " --campaign=" . $NCUcampaign[$vle_count]; $launch .= " --uniqueid=" . $NCUuniqueid[$vle_count]; $launch .= " --alt_dial=" . $NCUaltdial[$vle_count]; $launch .= " --call_id=" . $NCUcallerid[$vle_count]; $launch .= " --list_id=" . $NCUlist[$vle_count]; $launch .= " --status=" . $NCUstatus[$vle_count]; $launch .= " --function=NA_CALL_URL"; system($launch . ' &'); if ($DBX > 0) {print " NCU debugX: |$NCUlist[$vle_count]|$NCUcampaign[$vle_count]|$launch|$NCUncurl_value|\n";} $event_string = " NCU url sent processed: $NCUcallerid[$vle_count]|$NCUcampaign[$vle_count]|$NCUuser[$vle_count]"; &event_logger; } else { ### set dispo_url_processed match record to Y for processed but not sent, invalid url $stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XY' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " NCU invalid url defined, log processed: $NCUcallerid[$vle_count]|$affected_rows|$NCUcampaign[$vle_count]"; &event_logger; } } else { ### set dispo_url_processed record to U for unqualified processing because call sent to agent $stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XY' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " NCU call sent to agent, log processed: $NCUcallerid[$vle_count]|$affected_rows|$NCUuser[$vle_count]"; &event_logger; } } else { $event_string = " NCU status in-call, do nothing: $NCUcallerid[$vle_count]|$NCUuniqueid[$vle_count]|$NCUstatus[$vle_count]"; &event_logger; } } else { ### set dispo_url_processed record to XU for unqualified processing because no url defined $stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XU' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); } } else { $sthA->finish(); $event_string = " NCU no log entry, do nothing: $NCUcallerid[$vle_count]|$NCUuniqueid[$vle_count]"; &event_logger; } } else { $event_string = " NCU active call, do nothing: $NCUcallerid[$vle_count]"; &event_logger; } } else { ### set log extended record to XU for invalid callid or manual dial call $stmtA = "UPDATE vicidial_log_extended SET dispo_url_processed='XU' where uniqueid='$NCUuniqueid[$vle_count]' and call_date='$NCUcalldate[$vle_count]' and lead_id='$NCUleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " NCU invalid call, mark as XU: $NCUcallerid[$vle_count]|$NCUuniqueid[$vle_count]"; &event_logger; } $vle_count++; } } } ############################################################################### ###### sixth, if noanswer_log is enabled in the system settings then look for ###### unprocessed entries for all server_ips and process them. ############################################################################### server_ip='$server_ip' and $MLincall='|INCALL|QUEUE|DISPO|'; $MLnoanswer='|NA|B|AB|DC|ADC|CPDATB|CPDB|CPDNA|CPDREJ|CPDINV|CPDSUA|CPDSI|CPDSNC|CPDSR|CPDSUK|CPDSV|CPDUK|CPDERR|'; if ($noanswer_log =~ /Y/) { $event_string = " NO-ANSWER log check: $noanswer_log, active, checking unprocessed calls..."; &event_logger; @MLuniqueid = @MT; @MLleadid = @MT; @MLcalldate = @MT; @MLcallerid = @MT; @MLflag = @MT; @MLcampaign = @MT; @MLstatus = @MT; $stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where call_date > \"$RMSQLdate\" and noanswer_processed='N' order by call_date,lead_id limit 100000;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $vle_count=0; $vle_auto_count=0; while ($sthArows > $vle_count) { $MLflag[$vle_count] = 0; @aryA = $sthA->fetchrow_array; if ($aryA[3] =~ /^V/) { $vle_auto_count++; $MLflag[$vle_count] = 1; } $MLuniqueid[$vle_count] = $aryA[0]; $MLleadid[$vle_count] = $aryA[1]; $MLcalldate[$vle_count] = $aryA[2]; $MLcallerid[$vle_count] = $aryA[3]; $vle_count++; } $sthA->finish(); $event_string = " NO-ANSWER log vle records count: $vle_count|$vle_auto_count"; &event_logger; $vle_count=0; foreach(@MLuniqueid) { if ($MLflag[$vle_count] > 0) { $vac_count=0; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$MLcallerid[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $vac_count = $aryA[0]; } $sthA->finish(); if ($vac_count < 1) { $stmtA = "SELECT status FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $MLstatus[$vle_count] = $aryA[0]; $sthA->finish(); if ($MLincall !~ /\|$MLstatus[$vle_count]\|/i) { if ($MLnoanswer =~ /\|$MLstatus[$vle_count]\|/i) { if ( ($tables_use_alt_log_db =~ /log_noanswer/i) && (length($alt_log_server_ip)>4) && (length($alt_log_dbname)>0) ) { $stmtA = "SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $dbhD = DBI->connect("DBI:mysql:$alt_log_dbname:$alt_log_server_ip:3306", "$alt_log_login", "$alt_log_pass") or die "Couldn't connect to database: " . DBI->errstr; if ($DB) {print "CONNECTED TO ALT-LOG DATABASE: $alt_log_server_ip|$alt_log_dbname\n";} $stmtD = "INSERT INTO vicidial_log_noanswer SET uniqueid='$aryA[0]',lead_id='$aryA[1]',list_id='$aryA[2]',campaign_id='$aryA[3]',call_date='$aryA[4]',start_epoch='$aryA[5]',end_epoch='$aryA[6]',length_in_sec='$aryA[7]',status='$aryA[8]',phone_code='$aryA[9]',phone_number='$aryA[10]',user='$aryA[11]',comments='$aryA[12]',processed='$aryA[13]',user_group='$aryA[14]',term_reason='$aryA[15]',alt_dial='$aryA[16]',caller_code='$MLcallerid[$vle_count]';"; $affected_rows = $dbhD->do($stmtD); $dbhD->disconnect(); } else { $event_string = " VNA ERROR: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLleadid[$vle_count]"; &event_logger; } $sthA->finish(); } else { ### insert vicidial_log_noanswer entry $stmtA = "INSERT INTO vicidial_log_noanswer SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial,\"$MLcallerid[$vle_count]\" from vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' LIMIT 1;"; $affected_rows = $dbhA->do($stmtA); } ### set noanswer to Y for processed $stmtB = "UPDATE vicidial_log_extended SET noanswer_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rowsB = $dbhA->do($stmtB); $event_string = " VNA match, log processed: $MLcallerid[$vle_count]|$affected_rows|$affected_rowsB"; &event_logger; } else { ### set noanswer record to U for unqualified for noanswer logging $stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " VNA no-match, log processed: $MLcallerid[$vle_count]|$affected_rows"; &event_logger; } } else { $event_string = " VNA status in-call, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]"; &event_logger; } } else { $sthA->finish(); $event_string = " VNA status no vicidial_log record, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]"; &event_logger; } } else { $event_string = " VNA active call, do nothing: $MLcallerid[$vle_count]"; &event_logger; } } else { ### set noanswer record to U for unqualified for noanswer logging $stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); } $vle_count++; } } ############################################################################### ###### seventh we will check to see if any campaign has scheduled callbacks ###### auto reschedule enabled. if yes, then go through the unprocessed ###### vicidial_recent_ascb_calls entries for all server_ips and process them. ############################################################################### server_ip='$server_ip' and $SCARincall='|INCALL|QUEUE|DISPO|'; $scheduled_callbacks_auto_reschedule_count=0; $stmtA = "SELECT count(*) FROM vicidial_campaigns where scheduled_callbacks_auto_reschedule!='DISABLED' and campaign_calldate > \"$MCDSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $scheduled_callbacks_auto_reschedule_count = $aryA[0]; } $sthA->finish(); if ($scheduled_callbacks_auto_reschedule_count > 0) { @SCARcamp_id = @MT; @SCARcall_time = @MT; @SCARcamp_reschedule = @MT; @SCARstatuses = @MT; @SCARlists = @MT; @SCARstatus_groups = @MT; $SCARcampaigns='|'; $stmtA = "SELECT campaign_id,local_call_time,scheduled_callbacks_auto_reschedule FROM vicidial_campaigns where scheduled_callbacks_auto_reschedule!='DISABLED' and campaign_calldate > \"$MCDSQLdate\";"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $SCARcamp_count=0; while ($sthArows > $SCARcamp_count) { @aryA = $sthA->fetchrow_array; $SCARcampaigns .= "$aryA[0]|"; $SCARcamp_id[$SCARcamp_count] = $aryA[0]; $SCARcall_time[$SCARcamp_count] = $aryA[1]; $SCARcamp_reschedule[$SCARcamp_count] = $aryA[2]; $SCARcamp_count++; } $sthA->finish(); $SCARcamp_count=0; foreach(@SCARcamp_id) { $SCARlists[$SCARcamp_count]=''; $stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$SCARcamp_id[$SCARcamp_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $SCARlist_count=0; while ($sthArows > $SCARlist_count) { @aryA = $sthA->fetchrow_array; $SCARlists[$SCARcamp_count] .= "'$aryA[0]',"; $SCARlist_count++; } $sthA->finish(); $SCARlists[$SCARcamp_count] =~ s/,$//gi; if (length($SCARlists[$SCARcamp_count]) < 2) {$SCARlists[$SCARcamp_count]="''";} $SCARstatus_groups[$SCARcamp_count]=''; if ($SCARlist_count > 0) { $stmtA = "SELECT distinct status_group_id FROM vicidial_lists where list_id IN($SCARlists[$SCARcamp_count]);"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $SCARstatus_groups_count=0; while ($sthArows > $SCARstatus_groups_count) { @aryA = $sthA->fetchrow_array; $SCARstatus_groups[$SCARcamp_count] .= "'$aryA[0]',"; $SCARstatus_groups_count++; } $sthA->finish(); $SCARstatus_groups[$SCARcamp_count] =~ s/,$//gi; } if (length($SCARstatus_groups[$SCARcamp_count]) < 2) {$SCARstatus_groups[$SCARcamp_count]="''";} $SCARstatuses[$SCARcamp_count]=' '; $stmtA = "SELECT distinct status from vicidial_statuses where human_answered='Y' UNION select distinct status from vicidial_campaign_statuses where campaign_id='$SCARcamp_id[$SCARcamp_count]' and human_answered='Y' UNION select distinct status from vicidial_campaign_statuses where campaign_id IN($SCARstatus_groups[$SCARcamp_count]) and human_answered='Y';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $SCARstatuses_count=0; while ($sthArows > $SCARstatuses_count) { @aryA = $sthA->fetchrow_array; $SCARstatuses[$SCARcamp_count] .= "$aryA[0] "; $SCARstatuses_count++; } $sthA->finish(); $SCARcamp_count++; } $event_string = " Scheduled Callbacks Auto Reschedule check: $scheduled_callbacks_auto_reschedule_count active($MCDSQLdate), checking unprocessed calls..."; &event_logger; @SCARleadid = @MT; @SCARcalldate = @MT; @SCARcalldateFIVE = @MT; @SCARcallback_date = @MT; @SCARcallerid = @MT; @SCARorig_status = @MT; @SCARreschedule = @MT; @SCARlist_id = @MT; @SCARcallback_id = @MT; @SCARflag = @MT; @SCARcampaign = @MT; @SCARstatus = @MT; $stmtA = "SELECT lead_id,call_date,caller_code,orig_status,reschedule,list_id,callback_id,(call_date + INTERVAL 5 MINUTE),callback_date FROM vicidial_recent_ascb_calls where call_date > \"$MCDSQLdate\" and rescheduled='U' order by call_date,lead_id limit 100000;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $vrac_count=0; $vrac_auto_count=0; while ($sthArows > $vrac_count) { $SCARflag[$vrac_count] = 0; @aryA = $sthA->fetchrow_array; if ($aryA[2] =~ /^V|^M/) { $vrac_auto_count++; $SCARflag[$vrac_count] = 1; } $SCARleadid[$vrac_count] = $aryA[0]; $SCARcalldate[$vrac_count] = $aryA[1]; $SCARcallerid[$vrac_count] = $aryA[2]; $SCARorig_status[$vrac_count] = $aryA[3]; $SCARreschedule[$vrac_count] = $aryA[4]; $SCARlist_id[$vrac_count] = $aryA[5]; $SCARcallback_id[$vrac_count] = $aryA[6]; $SCARcalldateFIVE[$vrac_count] = $aryA[7]; $SCARcallback_date[$vrac_count] = $aryA[8]; $vrac_count++; } $sthA->finish(); $event_string = " Scheduled Callbacks Auto Reschedule records count: $vrac_count|$vrac_auto_count"; &event_logger; $vle_count=0; foreach(@SCARcallerid) { if ($SCARflag[$vle_count] > 0) { $vac_count=0; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$SCARcallerid[$vle_count]' and lead_id='$SCARleadid[$vle_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $vac_count = $aryA[0]; } $sthA->finish(); if ($vac_count < 1) { $stmtA = "SELECT campaign_id,status FROM vicidial_log where lead_id='$SCARleadid[$vle_count]' and call_date>=\"$SCARcalldate[$vle_count]\" and call_date < \"$SCARcalldateFIVE[$vle_count]\" order by call_date limit 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $SCARcampaign[$vle_count] = $aryA[0]; $SCARstatus[$vle_count] = $aryA[1]; $sthA->finish(); if ($SCARcampaigns =~ /\|$SCARcampaign[$vle_count]\|/i) { if ($SCARincall !~ /\|$SCARstatus[$vle_count]\|/i) { $SCARaads_value=''; $SCARlists_value="''"; $SCARcall_time_value=''; $SCARreschedule_value=''; $SCARcamp_match=0; $SCARcamp_loop=0; while ( ($SCARcamp_match < 1) && ($SCARcamp_loop <= $SCARcamp_count) ) { if ( ($SCARcampaign[$vle_count] =~ /$SCARcamp_id[$SCARcamp_loop]/i) && (length($SCARcampaign[$vle_count]) == length($SCARcamp_id[$SCARcamp_loop])) ) { $SCARcamp_match++; $SCARaads_value = $SCARstatuses[$SCARcamp_loop]; $SCARlists_value = $SCARlists[$SCARcamp_loop]; $SCARcall_time_value = $SCARcall_time[$SCARcamp_loop]; $SCARreschedule_value = $SCARcamp_reschedule[$SCARcamp_loop]; } $SCARcamp_loop++; } if ($SCARaads_value !~ / $SCARstatus[$vle_count] /i) { $event_string = " SCAR human-answered status no-match, starting auto-reschedule: $SCARcallerid[$vle_count]|$SCARstatus[$vle_count]|$SCARcallback_date[$vle_count]|$SCARreschedule_value|"; &event_logger; @temp_dateARY = split(" ",$SCARcallback_date[$vle_count]); @temp_orig_date = split("-",$temp_dateARY[0]); @temp_orig_time = split(":",$temp_dateARY[1]); $temp_orig_date[1] = ($temp_orig_date[1] - 1); $temp_time = timelocal($temp_orig_time[2],$temp_orig_time[1],$temp_orig_time[0],$temp_orig_date[2],$temp_orig_date[1],$temp_orig_date[0]); $recheduled_first_date_calculated=0; @SCARreschedule_valueARY = split('_',$SCARreschedule_value); if ($SCARreschedule_valueARY[0] eq 'DAY') {$temp_time_next = ($temp_time + (86400 * $SCARreschedule_valueARY[1]) ); $recheduled_first_date_calculated++;} if ($SCARreschedule_valueARY[0] eq 'WEEK') {$temp_time_next = ($temp_time + (604800 * $SCARreschedule_valueARY[1]) ); $recheduled_first_date_calculated++;} if ($SCARreschedule_valueARY[0] eq 'MONTH') {$temp_time_next = ($temp_time + (2419200 * $SCARreschedule_valueARY[1]) ); $recheduled_first_date_calculated++;} if ($recheduled_first_date_calculated < 1) {$temp_time_next = ($temp_time + 86400);} while ($now_date_epoch > $temp_time_next) {$temp_time_next = ($temp_time_next + 86400);} $temp_SCAR_lead_id=''; $temp_SCAR_gmt_offset=''; $temp_SCAR_state=''; $temp_SCAR_list_id=''; $stmtA = "SELECT gmt_offset_now,state,list_id,status FROM vicidial_list where lead_id='$SCARleadid[$vle_count]';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $temp_SCAR_lead_id = $SCARleadid[$vle_count]; $temp_SCAR_gmt_offset = $aryA[0]; $temp_SCAR_state = $aryA[1]; $temp_SCAR_list_id = $aryA[2]; $temp_SCAR_status = $aryA[3]; } $sthA->finish(); $stmtA = "SELECT local_call_time FROM vicidial_lists where list_id='$temp_SCAR_list_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $temp_list_call_time_override = $aryA[0]; if ($temp_list_call_time_override ne 'campaign') {$SCARcall_time_value = $temp_list_call_time_override;} } $sthA->finish(); $temp_time_dialable=0; $temp_count=0; $SCARcalldateNEW[$vle_count]=''; $SCARcalldateNEWlocal[$vle_count]=''; while ( ($temp_time_dialable < 1) && ($temp_count < 58) ) { &temp_time_dialable_check; if ($temp_time_dialable < 1) { if ($DBX > 0) {print " SCAR next time debug: $temp_count|$temp_time_next|$SCARcalldateNEW[$vle_count]|$SCARcalldateNEWlocal[$vle_count]|\n";} # add 6 hours to temp_time_next for the next loop $temp_time_next = ($temp_time_next + 21600); } $temp_count++; } if ($temp_time_dialable < 1) { $event_string = " SCAR auto-reschedule time failed: $SCARcallerid[$vle_count]|$SCARcallback_id[$vle_count]|$SCARcalldate[$vle_count]|$temp_orig_time|$temp_time_dialable|$temp_time_next|"; &event_logger; } else { $event_string = " SCAR auto-reschedule time calculated: $SCARcallerid[$vle_count]|$SCARcallback_id[$vle_count]|$SCARcalldate[$vle_count]|$temp_orig_time|$SCARcalldateNEW[$vle_count]|"; &event_logger; ### update existing vicidial_callbacks record with auto-reschedule time (,lead_status='$temp_SCAR_status') $stmtA="UPDATE vicidial_callbacks SET status='ACTIVE',callback_time='$SCARcalldateNEW[$vle_count]' where callback_id='$SCARcallback_id[$vle_count]' and lead_id='$SCARleadid[$vle_count]';"; $affected_rowsA = $dbhA->do($stmtA); ### set vicidial_recent_ascb_calls status non-match, set record to Y for processed, auto-reschedule updated $stmtB = "UPDATE vicidial_recent_ascb_calls SET rescheduled='Y' where caller_code='$SCARcallerid[$vle_count]';"; $affected_rowsB = $dbhA->do($stmtB); ### update existing vicidial_list record with CBHOLD status $stmtC="UPDATE vicidial_list SET status='CBHOLD' where lead_id='$SCARleadid[$vle_count]';"; $affected_rowsC = $dbhA->do($stmtC); $event_string = " SCAR auto-reschedule updated: $SCARcallerid[$vle_count]|$affected_rowsA|$affected_rowsB|$affected_rowsC|$stmtA|"; &event_logger; } } else { ### set vicidial_recent_ascb_calls record to P for processed as a human-answered call, not-auto-rescheduled $stmtA = "UPDATE vicidial_recent_ascb_calls SET rescheduled='P' where caller_code='$SCARcallerid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); $event_string = " SCAR match, log processed: $SCARcallerid[$vle_count]|$affected_rows"; &event_logger; } } else { $event_string = " SCAR status in-call, do nothing: $SCARcallerid[$vle_count]|$SCARuniqueid[$vle_count]|$SCARstatus[$vle_count]"; &event_logger; } } else { ### set vicidial_recent_ascb_calls record to N for no-auto-reschedule $stmtA = "UPDATE vicidial_recent_ascb_calls SET rescheduled='N' where caller_code='$SCARcallerid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); } } else { $sthA->finish(); $event_string = " SCAR no log entry, do nothing: $SCARcallerid[$vle_count]|$SCARcalldate[$vle_count]"; &event_logger; } } else { $event_string = " SCAR active call, do nothing: $SCARcallerid[$vle_count]"; &event_logger; } } else { ### set vicidial_recent_ascb_calls record to N for no-auto-reschedule because call was not outbound $stmtA = "UPDATE vicidial_recent_ascb_calls SET rescheduled='N' where caller_code='$SCARcallerid[$vle_count]';"; $affected_rows = $dbhA->do($stmtA); } $vle_count++; } } } else { if ($DB) {print "not the active voicemail server skipped MULTI_LEAD,no-agent-url,no_answer,recent_ascb_calls processing \n";} } ############################################################################### ###### last, wait for a little bit and repeat the loop ############################################################################### ### sleep for 2 and a half seconds before beginning the loop again usleep(1*$loop_delay*1000); $endless_loop--; if($DB){print STDERR "\nloop counter: |$endless_loop|\n";} ### putting a blank file called "VDAD.kill" in the directory will automatically safely kill this program if (-e "$PATHhome/VDAD.kill") { unlink("$PATHhome/VDAD.kill"); $endless_loop=0; $one_day_interval=0; print "\nPROCESS KILLED MANUALLY... EXITING\n\n" } if ($endless_loop =~ /0$/) # run every ten cycles (about 25 seconds) { ### Grab Server values from the database $stmtA = "SELECT vd_server_logs FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; $DBvd_server_logs = $aryA[0]; if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';} else {$SYSLOG = '0';} $rec_count++; } $sthA->finish(); ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $enable_queuemetrics_logging = $aryA[0]; $queuemetrics_server_ip = $aryA[1]; $queuemetrics_dbname = $aryA[2]; $queuemetrics_login= $aryA[3]; $queuemetrics_pass = $aryA[4]; $queuemetrics_log_id = $aryA[5]; $queuemetrics_loginout = $aryA[6]; } $sthA->finish(); ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### ### display and delete call records that are LIVE but not updated for over 100 minutes $stmtA = "SELECT status,lead_id,call_time FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER');"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $dead_delete_string=''; $dead_delete_ct=0; while ($sthArows > $dead_delete_ct) { @aryA = $sthA->fetchrow_array; $dead_delete_string .= "$dead_delete_ct-$aryA[0]-$aryA[1]-$aryA[2]|"; $dead_delete_ct++; } $sthA->finish(); if ($dead_delete_ct > 0) { ### delete call records that are LIVE but not updated for over 100 minutes $stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER');"; $affected_rows = $dbhA->do($stmtA); $event_string = "| lagged call vac 100-minutes DELETED $affected_rows|$TDSQLdate|LIVE|$dead_delete_string"; &event_logger; } ### Grab Server values from the database in case they've changed $stmtA = "SELECT max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $DBmax_vicidial_trunks = $aryA[0]; $DBanswer_transfer_agent = $aryA[1]; $DBSERVER_GMT = $aryA[2]; $DBext_context = $aryA[3]; $max_vicidial_trunks = $DBmax_vicidial_trunks; if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} if (length($DBSERVER_GMT) > 0) {$SERVER_GMT = $DBSERVER_GMT;} if ($DBext_context) {$ext_context = $DBext_context;} } $sthA->finish(); $event_string = "| updating server parameters $max_vicidial_trunks|$answer_transfer_agent|$SERVER_GMT|$ext_context|"; &event_logger; &get_time_now; #@psoutput = `/bin/ps -f --no-headers -A`; @psoutput = `/bin/ps -o "%p %a" --no-headers -A`; $running_listen = 0; $i=0; foreach (@psoutput) { chomp($psoutput[$i]); @psline = split(/\/usr\/bin\/perl /,$psoutput[$i]); if ($psline[1] =~ /AST_manager_li/) {$running_listen++;} $i++; } if (!$running_listen) { $endless_loop=0; $one_day_interval=0; print "\nPROCESS KILLED NO LISTENER RUNNING... EXITING\n\n"; } if($DB){print "checking to see if listener is dead |$running_listen|\n";} } $bad_grabber_counter=0; $stat_count++; # update debug output $stmtA = "UPDATE vicidial_campaign_stats_debug SET entry_time='$now_date',adapt_output='$debug_shared_output' where campaign_id='-SHARE-' and server_ip='$VARserver_ip';"; $affected_rows = $dbhA->do($stmtA); if ($allow_shared_dial > 1) { $temp_dead_debug=''; if ($dead_call_ct > 0) {$temp_dead_debug="DEAD Call Count: $dead_call_ct";} $stmtA = "INSERT INTO vicidial_shared_log SET log_time='$now_date',total_agents='$shared_dial_camp_override',debug_output='BUILD: $build\n$debug_shared_output$temp_dead_debug',campaign_id='-SHARE-',server_ip='$VARserver_ip';"; $affected_rows = $dbhA->do($stmtA); } } if($DB){print "DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...\n";} $event_string='HANGING UP|'; &event_logger; $one_day_interval--; } $event_string='CLOSING DB CONNECTION|'; &event_logger; $dbhA->disconnect(); if($DB){print "DONE... Exiting... Goodbye... See you later... Really I mean it this time\n";} exit; sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes { $secX = time(); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX); $LOCAL_GMT_OFF = $SERVER_GMT; $LOCAL_GMT_OFF_STD = $SERVER_GMT; if ($isdst) {$LOCAL_GMT_OFF++;} $check_time = ($secX - 86400); $GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600)); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now); if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";} ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; $file_date = "$year-$mon-$mday"; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959 $FVtarget = ($secX - 5); ($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FVtarget); $Fyear = ($Fyear + 1900); $Fmon++; if ($Fmon < 10) {$Fmon = "0$Fmon";} if ($Fmday < 10) {$Fmday = "0$Fmday";} if ($Fhour < 10) {$Fhour = "0$Fhour";} if ($Fmin < 10) {$Fmin = "0$Fmin";} if ($Fsec < 10) {$Fsec = "0$Fsec";} $FVtsSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec"; $BDtarget = ($secX - 10); ($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); $Byear = ($Byear + 1900); $Bmon++; if ($Bmon < 10) {$Bmon = "0$Bmon";} if ($Bmday < 10) {$Bmday = "0$Bmday";} if ($Bhour < 10) {$Bhour = "0$Bhour";} if ($Bmin < 10) {$Bmin = "0$Bmin";} if ($Bsec < 10) {$Bsec = "0$Bsec";} $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; $PDtarget = ($secX - 30); ($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget); $Pyear = ($Pyear + 1900); $Pmon++; if ($Pmon < 10) {$Pmon = "0$Pmon";} if ($Pmday < 10) {$Pmday = "0$Pmday";} if ($Phour < 10) {$Phour = "0$Phour";} if ($Pmin < 10) {$Pmin = "0$Pmin";} if ($Psec < 10) {$Psec = "0$Psec";} $PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec"; $halfminSQLdate = "$Pyear-$Pmon-$Pmday $Phour:$Pmin:$Psec"; $XDtarget = ($secX - 120); ($Xsec,$Xmin,$Xhour,$Xmday,$Xmon,$Xyear,$Xwday,$Xyday,$Xisdst) = localtime($XDtarget); $Xyear = ($Xyear + 1900); $Xmon++; if ($Xmon < 10) {$Xmon = "0$Xmon";} if ($Xmday < 10) {$Xmday = "0$Xmday";} if ($Xhour < 10) {$Xhour = "0$Xhour";} if ($Xmin < 10) {$Xmin = "0$Xmin";} if ($Xsec < 10) {$Xsec = "0$Xsec";} $XDSQLdate = "$Xyear-$Xmon-$Xmday $Xhour:$Xmin:$Xsec"; $TDtarget = ($secX - 6000); ($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget); $Tyear = ($Tyear + 1900); $Tmon++; if ($Tmon < 10) {$Tmon = "0$Tmon";} if ($Tmday < 10) {$Tmday = "0$Tmday";} if ($Thour < 10) {$Thour = "0$Thour";} if ($Tmin < 10) {$Tmin = "0$Tmin";} if ($Tsec < 10) {$Tsec = "0$Tsec";} $TDtsSQLdate = "$Tyear$Tmon$Tmday$Thour$Tmin$Tsec"; $TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec"; $MCDtarget = ($secX - ($DBvicidial_recording_limit * 60)); ($MCsec,$MCmin,$MChour,$MCmday,$MCmon,$MCyear,$MCwday,$MCyday,$MCisdst) = localtime($MCDtarget); $MCyear = ($MCyear + 1900); $MCmon++; if ($MCmon < 10) {$MCmon = "0$MCmon";} if ($MCmday < 10) {$MCmday = "0$MCmday";} if ($MChour < 10) {$MChour = "0$MChour";} if ($MCmin < 10) {$MCmin = "0$MCmin";} if ($MCsec < 10) {$MCsec = "0$MCsec";} $MCDtsSQLdate = "$MCyear$MCmon$MCmday$MChour$MCmin$MCsec"; $MCDSQLdate = "$MCyear-$MCmon-$MCmday $MChour:$MCmin:$MCsec"; $RMtarget = ($secX - 21600); # 6 hours ago ($RMsec,$RMmin,$RMhour,$RMmday,$RMmon,$RMyear,$RMwday,$RMyday,$RMisdst) = localtime($RMtarget); $RMyear = ($RMyear + 1900); $RMmon++; if ($RMmon < 10) {$RMmon = "0$RMmon";} if ($RMmday < 10) {$RMmday = "0$RMmday";} if ($RMhour < 10) {$RMhour = "0$RMhour";} if ($RMmin < 10) {$RMmin = "0$RMmin";} if ($RMsec < 10) {$RMsec = "0$RMsec";} $RMSQLdate = "$RMyear-$RMmon-$RMmday $RMhour:$RMmin:$RMsec"; } sub temp_time_dialable_check { $SERVER_GMT_OFF=0; $SERVERsec_diff=0; $SERVERtemp_time_next = $temp_time_next; $SERVERtempGMT_now = $SERVERtemp_time_next; ($SXsec,$SXmin,$SXhour,$SXmday,$SXmon,$SXyear,$SXwday,$SXyday,$SXisdst) = localtime($SERVERtemp_time_next); if ($SXisdst) {$SERVER_GMT_OFF++;} if ( ($SXisdst > 0) && ($isdst < 1) ) {$SERVERtempGMT_now = ($SERVERtemp_time_next - 3600); $SERVERsec_diff = -3600;} if ( ($SXisdst < 1) && ($isdst > 0) ) {$SERVERtempGMT_now = ($SERVERtemp_time_next + 3600); $SERVERsec_diff = 3600;} ($SYsec,$SYmin,$SYhour,$SYmday,$SYmon,$SYyear,$SYwday,$SYyday,$SYisdst) = localtime($SERVERtempGMT_now); $SYyear = ($SYyear + 1900); $SYmon++; if ($SYmon < 10) {$SYmon = "0$SYmon";} if ($SYmday < 10) {$SYmday = "0$SYmday";} if ($SYsec < 10) {$SYsec = "0$SYsec";} if ($SYmin < 10) {$SYmin = "0$SYmin";} if ($SYhour < 10) {$SYhour = "0$SYhour";} $SCARcalldateNEW[$vle_count] = "$SYyear-$SYmon-$SYmday $SYhour:$SYmin:$SYsec"; if ($DBX > 0) {print " SCAR debug Server time: |$SERVERtempGMT_now|$SXisdst|$isdst|$SERVERsec_diff|\n";} $SCARzone_diff = (($SERVER_GMT + $SERVER_GMT_OFF) - $temp_SCAR_gmt_offset); $SCARzone=0; if ($SCARzone_diff != 0) {$SCARzone = (3600 * $SCARzone_diff);} $LOCALnow_date_epoch = ($now_date_epoch + $SCARzone); if ($DBX > 0) {print " SCAR debug Local time: |$SCARzone_diff (($SERVER_GMT + $SERVER_GMT_OFF) - $temp_SCAR_gmt_offset)|$LOCALnow_date_epoch ($now_date_epoch + $SCARzone)|\n";} ($TNsec,$TNmin,$TNhour,$TNmday,$TNmon,$TNyear,$TNwday,$TNyday,$TNisdst) = localtime($LOCALnow_date_epoch); $LOCALsec_diff=0; $LOCALtemp_time_next = ($temp_time_next + $SCARzone); ($TXsec,$TXmin,$TXhour,$TXmday,$TXmon,$TXyear,$TXwday,$TXyday,$TXisdst) = localtime($LOCALtemp_time_next); if ( ($TXisdst > 0) && ($TNisdst < 1) ) {$LOCALtempGMT_now = ($LOCALtemp_time_next - 3600); $LOCALsec_diff = -3600;} if ( ($TXisdst < 1) && ($TNisdst > 0) ) {$LOCALtempGMT_now = ($LOCALtemp_time_next + 3600); $LOCALsec_diff = 3600;} $tempGMT_now = ($LOCALtemp_time_next + $LOCALsec_diff); if ($DBX > 0) {print " SCAR debug time: |$TXisdst|$TNisdst|$LOCALtemp_time_next|$LOCALsec_diff|$tempGMT_now|\n";} ($TYsec,$TYmin,$TYhour,$TYmday,$TYmon,$TYyear,$TYwday,$TYyday,$TYisdst) = localtime($tempGMT_now); $TYyear = ($TYyear + 1900); $TYmon++; if ($TYmon < 10) {$TYmon = "0$TYmon";} if ($TYmday < 10) {$TYmday = "0$TYmday";} if ($TYsec < 10) {$TYsec = "0$TYsec";} if ($TYmin < 10) {$TYmin = "0$TYmin";} $SCARhour = "$TYhour$TYmin"; $SCARhour = ($SCARhour + 0); if ($TYhour < 10) {$TYhour = "0$TYhour";} $SCARcalldateNEWlocal[$vle_count] = "$TYyear-$TYmon-$TYmday $TYhour:$TYmin:$TYsec"; $SCARdate = "$TYyear-$TYmon-$TYmday"; $ct_default_start='2400'; $ct_default_stop='2400'; $ct_state_call_times=''; $ct_holidays=''; $ct_day_start='2400'; $ct_day_stop='2400'; $TY_timeSQL=',2400,2400'; if ($TYwday eq '0') {$TY_timeSQL = ',ct_sunday_start,ct_sunday_stop';} if ($TYwday eq '1') {$TY_timeSQL = ',ct_monday_start,ct_monday_stop';} if ($TYwday eq '2') {$TY_timeSQL = ',ct_tuesday_start,ct_tuesday_stop';} if ($TYwday eq '3') {$TY_timeSQL = ',ct_wednesday_start,ct_wednesday_stop';} if ($TYwday eq '4') {$TY_timeSQL = ',ct_thursday_start,ct_thursday_stop';} if ($TYwday eq '5') {$TY_timeSQL = ',ct_friday_start,ct_friday_stop';} if ($TYwday eq '6') {$TY_timeSQL = ',ct_saturday_start,ct_saturday_stop';} ### Grab Call Time values from the database $stmtA="SELECT ct_default_start,ct_default_stop,ct_state_call_times,ct_holidays $TY_timeSQL FROM vicidial_call_times where call_time_id='$SCARcall_time_value';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $ct_default_start = $aryA[0]; $ct_default_stop = $aryA[1]; $ct_state_call_times = $aryA[2]; $ct_holidays = $aryA[3]; $ct_day_start = $aryA[4]; $ct_day_stop = $aryA[5]; } $sthA->finish(); if ($DBX > 0) {print " SCAR call time debug: $sthArows|$stmtA|$SCARcall_time_value|$ct_default_start|$ct_default_stop|$ct_state_call_times|$ct_holidays|$ct_day_start|$ct_day_stop($TYwday)|\n";} ### Check for outbound holidays ### $holiday_id = ''; $holidy_applied=0; if (length($ct_holidays) > 2) { $ct_holidaysSQL = $ct_holidays; $ct_holidaysSQL =~ s/\|/','/gi; $ct_holidaysSQL = "'".$ct_holidaysSQL."'"; $stmtA="SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop from vicidial_call_time_holidays where holiday_id IN($ct_holidaysSQL) and holiday_status='ACTIVE' and holiday_date='$SCARdate' order by holiday_id;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $holiday_id = $aryA[0]; $holiday_date = $aryA[1]; $holiday_name = $aryA[2]; if ( ($ct_default_start < $aryA[3]) && ($ct_default_stop > 0) ) {$ct_default_start = $aryA[3]; $holidy_applied++;} if ( ($ct_default_stop > $aryA[4]) && ($ct_default_stop > 0) ) {$ct_default_stop = $aryA[4]; $holidy_applied++;} if ( ($ct_day_start < $aryA[3]) && ($ct_day_start > 0) ) {$ct_day_start = $aryA[3]; $holidy_applied++;} if ( ($ct_day_stop > $aryA[4]) && ($ct_day_stop > 0) ) {$ct_day_stop = $aryA[4]; $holidy_applied++;} } $sthA->finish(); if ($DBX > 0) {print " SCAR call time holiday debug: $sthArows|$stmtA|$ct_default_start|$ct_default_stop|$ct_state_call_times|$ct_day_start|$ct_day_stop|\n";} } ### BEGIN gather state call times, if configured if ( (length($ct_state_call_times) > 2) && (length($temp_SCAR_state) > 0) ) { $state_ct_match=0; $b=0; @temp_state_rules = split( /\|/,$ct_state_call_times); if ($DBX > 0) {print " SCAR state call time count debug: -$ct_state_call_times-|$temp_SCAR_state|\n";} foreach(@temp_state_rules) { if (length($temp_state_rules[$b]) > 1) { $sct_default_start='2400'; $sct_default_stop='2400'; $sct_state_call_times=''; $sct_holidays=''; $sct_day_start='2400'; $sct_day_stop='2400'; $TY_StimeSQL=',2400,2400'; if ($TYwday eq '0') {$TY_StimeSQL = ',sct_sunday_start,sct_sunday_stop';} if ($TYwday eq '1') {$TY_StimeSQL = ',sct_monday_start,sct_monday_stop';} if ($TYwday eq '2') {$TY_StimeSQL = ',sct_tuesday_start,sct_tuesday_stop';} if ($TYwday eq '3') {$TY_StimeSQL = ',sct_wednesday_start,sct_wednesday_stop';} if ($TYwday eq '4') {$TY_StimeSQL = ',sct_thursday_start,sct_thursday_stop';} if ($TYwday eq '5') {$TY_StimeSQL = ',sct_friday_start,sct_friday_stop';} if ($TYwday eq '6') {$TY_StimeSQL = ',sct_saturday_start,sct_saturday_stop';} $stmtA="SELECT sct_default_start,sct_default_stop,ct_holidays $TY_StimeSQL from vicidial_state_call_times where state_call_time_id='$temp_state_rules[$b]' and state_call_time_state='$temp_SCAR_state';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $sct_default_start = $aryA[0]; $sct_default_stop = $aryA[1]; $sct_holidays = $aryA[2]; $sct_day_start = $aryA[3]; $sct_day_stop = $aryA[4]; $state_ct_match++; } $sthA->finish(); if ($DBX > 0) {print " SCAR state call time debug: $sthArows|$stmtA|$state_ct_match|$temp_state_rules[$b]|$temp_SCAR_state|$sct_default_start|$sct_default_stop|$sct_holidays|$sct_day_start|$sct_day_stop|\n";} if (length($sct_holidays) > 2) { $sholidy_applied=0; $sct_holidaysSQL = $sct_holidays; $sct_holidaysSQL =~ s/\|/','/gi; $sct_holidaysSQL = "'".$sct_holidaysSQL."'"; $stmtA="SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop from vicidial_call_time_holidays where holiday_id IN($sct_holidaysSQL) and holiday_status='ACTIVE' and holiday_date='$SCARdate' order by holiday_id;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $holiday_id = $aryA[0]; $holiday_date = $aryA[1]; $holiday_name = $aryA[2]; if ( ($sct_default_start < $aryA[3]) && ($sct_default_stop > 0) ) {$sct_default_start = $aryA[3]; $sholidy_applied++;} if ( ($sct_default_stop > $aryA[4]) && ($sct_default_stop > 0) ) {$sct_default_stop = $aryA[4]; $sholidy_applied++;} if ( ($sct_day_start < $aryA[3]) && ($sct_day_start > 0) ) {$sct_day_start = $aryA[3]; $sholidy_applied++;} if ( ($sct_day_stop > $aryA[4]) && ($sct_day_stop > 0) ) {$sct_day_stop = $aryA[4]; $sholidy_applied++;} } $sthA->finish(); if ($DBX > 0) {print " SCAR state call time holiday debug: $sthArows|$stmtA|$sct_default_start|$sct_default_stop|$sct_state_call_times|$sct_day_start|$sct_day_stop|\n";} } if ( ($sholidy_applied < 1) && ($holidy_applied > 0) ) { if ( ($sct_default_start < $ct_default_start) && ($sct_default_stop > 0) ) {$sct_default_start = $ct_default_start;} if ( ($sct_default_stop > $ct_default_stop) && ($sct_default_stop > 0) ) {$sct_default_stop = $ct_default_stop;} if ( ($sct_day_start < $ct_default_start) && ($sct_day_start > 0) ) {$sct_day_start = $ct_default_start;} if ( ($sct_day_stop > $ct_default_stop) && ($sct_day_stop > 0) ) {$sct_day_stop = $ct_default_stop;} } } $b++; } } ### END gather state call times, if configured if ($state_ct_match > 0) { # STATE RULES if (($sct_day_start == 0) && ($sct_day_stop == 0)) { if ( ($SCARhour >= $sct_default_start) && ($SCARhour < $sct_default_stop) ) {$temp_time_dialable=1;} } else { if ( ($SCARhour >= $sct_day_start) && ($SCARhour < $sct_day_stop) ) {$temp_time_dialable=1;} } } else { #NO STATE RULES if ( ($ct_day_start == 0) and ($ct_day_stop == 0) ) { if ( ($SCARhour >= $ct_default_start) and ($SCARhour < $ct_default_stop) ) {$temp_time_dialable=1;} } else { if ( ($SCARhour >= $ct_day_start) and ($SCARhour < $ct_day_stop) ) {$temp_time_dialable=1;} } } if ($DBX > 0) {print " SCAR dialable debug: $temp_time_dialable|$state_ct_match|$SCARhour|$sct_default_start|$sct_default_stop|$sct_day_start|$sct_day_stop|$ct_default_start|$ct_default_stop|$ct_day_start|$ct_day_stop|$SCARcalldateNEWlocal[$vle_count]|$SCARdate\n";} } sub check_24hour_call_count { $passed_24hour_call_count=0; $limit_scopeSQL=''; if ($VD_call_limit_24hour_scope =~ /CAMPAIGN_LISTS/) { $limit_scopeCAMP=''; $stmtY = "SELECT list_id FROM vicidial_lists where campaign_id='$CLcampaign_id';"; $sthY = $dbhA->prepare($stmtY) or die "preparing: ",$dbhA->errstr; $sthY->execute or die "executing: $stmtY", $dbhA->errstr; $sthYrows=$sthY->rows; $rec_campLISTS=0; while ($sthYrows > $rec_campLISTS) { @aryY = $sthY->fetchrow_array; $limit_scopeCAMP .= "'$aryY[0]',"; $rec_campLISTS++; } if (length($limit_scopeCAMP) < 2) {$limit_scopeCAMP="'1'";} else {chop($limit_scopeCAMP);} $limit_scopeSQL = "and list_id IN($limit_scopeCAMP)"; } if ($VD_call_limit_24hour_method =~ /PHONE_NUMBER/) { $stmtA="SELECT count(*) FROM vicidial_lead_24hour_calls where phone_number='$temp_24hour_phone' and phone_code='$temp_24hour_phone_code' and (call_date >= NOW() - INTERVAL 1 DAY) $limit_scopeSQL;"; } else { $stmtA="SELECT count(*) FROM vicidial_lead_24hour_calls where lead_id='$CLlead_id' and (call_date >= NOW() - INTERVAL 1 DAY) $limit_scopeSQL;"; } if ($DB) {print " Doing 24-Hour Call Count Check: $CLlead_id|$temp_24hour_phone_code|$temp_24hour_phone|$temp_24hour_state|$temp_24hour_postal_code - $VD_call_limit_24hour_method|$VD_call_limit_24hour_scope|$VD_call_limit_24hour\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $TFhourCOUNT=0; $TFhourSTATE=''; $TFhourCOUNTRY=''; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $TFhourCOUNT = ($TFhourCOUNT + $aryA[0]); } $sthA->finish(); $TEMPcall_limit_24hour = $VD_call_limit_24hour; if ($DBX) {print " 24-Hour Call Limit Count DEBUG: $TFhourCOUNT|$stmtA|\n";} if ( ($VD_call_limit_24hour_override !~ /^DISABLED$/) && (length($VD_call_limit_24hour_override) > 0) ) { $TFH_areacode = substr($temp_24hour_phone, 0, 3); $stmtY = "SELECT state,country FROM vicidial_phone_codes where country_code='$temp_24hour_phone_code' and areacode='$TFH_areacode';"; $sthY = $dbhA->prepare($stmtY) or die "preparing: ",$dbhA->errstr; $sthY->execute or die "executing: $stmtY", $dbhA->errstr; $sthYrows=$sthY->rows; if ($sthYrows > 0) { @aryY = $sthY->fetchrow_array; $TFhourSTATE = $aryY[0]; $TFhourCOUNTRY = $aryY[1]; } $sthA->finish(); $TEMP_TFhour_OR_entry=''; $TFH_OR_method='state_areacode'; $TFH_OR_postcode_field_match=0; $TFH_OR_state_field_match=0; $TFH_OR_postcode_state=''; $stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$VD_call_limit_24hour_override';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($DBX) {print "$sthArows|$stmtA\n";} if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $TEMP_TFhour_OR_entry = $aryA[0]; } $sthA->finish(); if (length($TEMP_TFhour_OR_entry) > 2) { @container_lines = split(/\n/,$TEMP_TFhour_OR_entry); $c=0; foreach(@container_lines) { $container_lines[$c] =~ s/;.*|\r|\t//gi; $container_lines[$c] =~ s/ => |=> | =>/=>/gi; if (length($container_lines[$c]) > 3) { # define core settings if ($container_lines[$c] =~ /^method/i) { #$container_lines[$c] =~ s/method=>//gi; $TFH_OR_method = $container_lines[$c]; if ( ($TFH_OR_method =~ /state$/) && ($TFhourSTATE ne $temp_24hour_state) ) { $TFH_OR_state_field_match=1; } if ( ($TFH_OR_method =~ /postcode/) && (length($temp_24hour_postal_code) > 0) ) { if ($TFhourCOUNTRY == 'USA') { $temp_24hour_postal_code =~ s/\D//gi; $temp_24hour_postal_code = substr($temp_24hour_postal_code,0,5); } if ($TFhourCOUNTRY == 'CAN') { $temp_24hour_postal_code =~ s/[^a-zA-Z0-9]//gi; $temp_24hour_postal_code = substr($temp_24hour_postal_code,0,6); } $stmtA = "SELECT state FROM vicidial_postal_codes where postal_code='$temp_24hour_postal_code';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($DBX) {print "$sthArows|$stmtA\n";} if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $TFH_OR_postcode_state = $aryA[0]; $TFH_OR_postcode_field_match=1; } $sthA->finish(); } } else { if ($container_lines[$c] =~ /^state/i) { $container_lines[$c] =~ s/state=>//gi; # USA,GA,4 @TEMP_state_ARY = split(/,/,$container_lines[$c]); if ($TFhourCOUNTRY eq $TEMP_state_ARY[0]) { $TEMP_state_ARY[2] =~ s/\D//gi; if ( ($TFhourSTATE eq $TEMP_state_ARY[1]) && (length($TEMP_state_ARY[2]) > 0) ) { if ($DB) {print " 24-Hour Call Count State Override Triggered: $TEMPcall_limit_24hour|$container_lines[$c]\n";} $TEMPcall_limit_24hour = $TEMP_state_ARY[2]; } if ( ($TFH_OR_postcode_state eq $TEMP_state_ARY[1]) && (length($TEMP_state_ARY[2]) > 0) && ($TFH_OR_postcode_field_match > 0) ) { if ($DBX) {print " 24-Hour Call Count State Override Match(postcode $TFH_OR_postcode_state): $TEMPcall_limit_24hour|$container_lines[$c]\n";} if ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour) { if ($DBX) {print " POSTCODE field override of override triggered: ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour)\n";} $TEMPcall_limit_24hour = $TEMP_state_ARY[2]; } } if ( ($temp_24hour_state eq $TEMP_state_ARY[1]) && (length($TEMP_state_ARY[2]) > 0) && ($TFH_OR_state_field_match > 0) ) { if ($DBX) {print " 24-Hour Call Count State Override Match(state $temp_24hour_state): $TEMPcall_limit_24hour|$container_lines[$c]\n";} if ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour) { if ($DBX) {print " STATE field override of override triggered: ($TEMP_state_ARY[2] < $TEMPcall_limit_24hour)\n";} $TEMPcall_limit_24hour = $TEMP_state_ARY[2]; } } } } } } if ($DBX) {print " 24-Hour Call Count State Override DEBUG: |$container_lines[$c]|\n";} $c++; } } } if ( ($TFhourCOUNT > 0) && ($TFhourCOUNT >= $TEMPcall_limit_24hour) ) { $TFHCCLlead=1; $TFHCCL++; $passed_24hour_call_count=0; if ($DBX) {print "Flagging 24-Hour Call Limit lead: $CLlead_id ($TFhourCOUNT >= $TEMPcall_limit_24hour) $passed_24hour_call_count\n";} } else { $passed_24hour_call_count=1; if ($DBX) {print " 24-Hour Call Limit check passed: $CLlead_id ($TFhourCOUNT < $TEMPcall_limit_24hour) $passed_24hour_call_count\n";} } } sub event_logger { if ($DB) {print "$now_date|$event_string|\n";} if ($SYSLOG) { ### open the log file for writing ### open(Lout, ">>$VDADLOGfile") || die "Can't open $VDADLOGfile: $!\n"; print Lout "$now_date|$event_string|\n"; close(Lout); } $event_string=''; } sub jam_event_logger { if ($DB) {print "$now_date|$jam_string|\n";} if ($useJAMdebugFILE) { ### open the log file for writing ### open(Jout, ">>$JAMdebugFILE") || die "Can't open $JAMdebugFILE: $!\n"; print Jout "$now_date|$jam_string|\n"; close(Jout); } $jam_string=''; } sub aad_output { if ( ($SYSLOG > 0) || ($ADB > 0) ) { ### open the log file for writing ### open(Aout, ">>$AADLOGfile") || die "Can't open $AADLOGfile: $!\n"; print Aout "$now_date|$script|$aad_string\n"; close(Aout); } $aad_string=''; } # subroutine to parse the asterisk version # and return a hash with the various part sub parse_asterisk_version { # grab the arguments my $ast_ver_str = $_[0]; # get everything after the - and put it in $ast_ver_postfix my @hyphen_parts = split( /-/ , $ast_ver_str ); my $ast_ver_postfix = $hyphen_parts[1]; # now split everything before the - up by the . my @dot_parts = split( /\./ , $hyphen_parts[0] ); my %ast_ver_hash; if ( $dot_parts[0] <= 1 ) { %ast_ver_hash = ( "major" => $dot_parts[0], "minor" => $dot_parts[1], "build" => $dot_parts[2], "revision" => $dot_parts[3], "postfix" => $ast_ver_postfix ); } # digium dropped the 1 from asterisk 10 but we still need it if ( $dot_parts[0] > 1 ) { %ast_ver_hash = ( "major" => 1, "minor" => $dot_parts[0], "build" => $dot_parts[1], "revision" => $dot_parts[2], "postfix" => $ast_ver_postfix ); } return ( %ast_ver_hash ); }