\n";


if (!$group)
{
echo "\n";
echo "PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
echo " NOTE: stats taken from shift specified\n";
}

else
{
if ($shift == 'AM') 
	{
	$time_BEGIN=$AM_shift_BEGIN;
	$time_END=$AM_shift_END;
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
	if (strlen($time_END) < 6) {$time_END = "15:15:00";}
	}
if ($shift == 'PM') 
	{
	$time_BEGIN=$PM_shift_BEGIN;
	$time_END=$PM_shift_END;
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
	if (strlen($time_END) < 6) {$time_END = "23:15:00";}
	}
if ($shift == 'ALL') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
	if (strlen($time_END) < 6) {$time_END = "23:59:59";}
	}
$query_date_BEGIN = "$query_date $time_BEGIN";   
$query_date_END = "$end_date $time_END";

if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
else {$ugSQL='';}

echo "Agent Performance Detail                        $NOW_TIME\n";

echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- AGENTS Details -------------\n\n";





$statuses='-';
$statusesTXT='';
$statusesHEAD='';
$statusesHTML='';
$statusesARY[0]='';
$j=0;
$users='-';
$usersARY[0]='';
$user_namesARY[0]='';
$k=0;

$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000  $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $rows_to_print)
	{
	$row=mysql_fetch_row($rslt);
#	$row[0] = ($row[0] - 1);	# subtract 1 for login/logout event compensation
	
	$calls[$i] =		$row[0];
	$talk_sec[$i] =		$row[1];
	$full_name[$i] =	$row[2];
	$user[$i] =			$row[3];
	$pause_sec[$i] =	$row[4];
	$wait_sec[$i] =		$row[5];
	$dispo_sec[$i] =	$row[6];
	$status[$i] =		$row[7];
	$dead_sec[$i] =		$row[8];
	$customer_sec[$i] =	($talk_sec[$i] - $dead_sec[$i]);
	if ($customer_sec[$i] < 1)
		{$customer_sec[$i]=0;}
	if ( (!eregi("-$status[$i]-", $statuses)) and (strlen($status[$i])>0) )
		{
		$statusesTXT = sprintf("%8s", $status[$i]);
		$statusesHEAD .= "----------+";
		$statusesHTML .= " $statusesTXT |";
		$statuses .= "$status[$i]-";
		$statusesARY[$j] = $status[$i];
		$j++;
		}
	if (!eregi("-$user[$i]-", $users))
		{
		$users .= "$user[$i]-";
		$usersARY[$k] = $user[$i];
		$user_namesARY[$k] = $full_name[$i];
		$k++;
		}

	$i++;
	}

echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
echo "| USER NAME       | ID       | CALLS  | TIME      | PAUSE    |PAUSAVG | WAIT     |WAITAVG | TALK     |TALKAVG | DISPO    |DISPAVG | DEAD     |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";


### BEGIN loop through each user ###
$m=0;
while ($m < $k)
	{
	$Suser=$usersARY[$m];
	$Sfull_name=$user_namesARY[$m];
	$Stime=0;
	$Scalls=0;
	$Stalk_sec=0;
	$Spause_sec=0;
	$Swait_sec=0;
	$Sdispo_sec=0;
	$Sdead_sec=0;
	$Scustomer_sec=0;
	$SstatusesHTML='';

	### BEGIN loop through each status ###
	$n=0;
	while ($n < $j)
		{
		$Sstatus=$statusesARY[$n];
		$SstatusTXT='';
		### BEGIN loop through each stat line ###
		$i=0; $status_found=0;
		while ($i < $rows_to_print)
			{
			if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
				{
				$Scalls =		($Scalls + $calls[$i]);
				$Stalk_sec =	($Stalk_sec + $talk_sec[$i]);
				$Spause_sec =	($Spause_sec + $pause_sec[$i]);
				$Swait_sec =	($Swait_sec + $wait_sec[$i]);
				$Sdispo_sec =	($Sdispo_sec + $dispo_sec[$i]);
				$Sdead_sec =	($Sdead_sec + $dead_sec[$i]);
				$Scustomer_sec =	($Scustomer_sec + $customer_sec[$i]);
				$SstatusTXT = sprintf("%8s", $calls[$i]);
				$SstatusesHTML .= " $SstatusTXT |";
				$status_found++;
				}
			$i++;
			}
		if ($status_found < 1)
			{
			$SstatusesHTML .= "        0 |";
			}
		### END loop through each stat line ###
		$n++;
		}
	### END loop through each status ###
	$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
	$TOTcalls=($TOTcalls + $Scalls);
	$TOTtime=($TOTtime + $Stime);
	$TOTtotTALK=($TOTtotTALK + $Stalk_sec);
	$TOTtotWAIT=($TOTtotWAIT + $Swait_sec);
	$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
	$TOTtotDISPO=($TOTtotDISPO + $Sdispo_sec);
	$TOTtotDEAD=($TOTtotDEAD + $Sdead_sec);
	$TOTtotCUSTOMER=($TOTtotCUSTOMER + $Scustomer_sec);
	$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
	if ( ($Scalls > 0) and ($Stalk_sec > 0) ) {$Stalk_avg = ($Stalk_sec/$Scalls);}
		else {$Stalk_avg=0;}
	if ( ($Scalls > 0) and ($Spause_sec > 0) ) {$Spause_avg = ($Spause_sec/$Scalls);}
		else {$Spause_avg=0;}
	if ( ($Scalls > 0) and ($Swait_sec > 0) ) {$Swait_avg = ($Swait_sec/$Scalls);}
		else {$Swait_avg=0;}
	if ( ($Scalls > 0) and ($Sdispo_sec > 0) ) {$Sdispo_avg = ($Sdispo_sec/$Scalls);}
		else {$Sdispo_avg=0;}
	if ( ($Scalls > 0) and ($Sdead_sec > 0) ) {$Sdead_avg = ($Sdead_sec/$Scalls);}
		else {$Sdead_avg=0;}
	if ( ($Scalls > 0) and ($Scustomer_sec > 0) ) {$Scustomer_avg = ($Scustomer_sec/$Scalls);}
		else {$Scustomer_avg=0;}

	$RAWuser = $Suser;
	$RAWcalls = $Scalls;
	$Scalls =	sprintf("%6s", $Scalls);

	if ($non_latin < 1)
		{
		$Sfull_name=	sprintf("%-15s", $Sfull_name); 
		while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
		$Suser =		sprintf("%-8s", $Suser);
		while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
		}
	else
		{	
		$Sfull_name=	sprintf("%-45s", $Sfull_name); 
		while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
		$Suser =	sprintf("%-24s", $Suser);
		while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
		}

	$pfUSERtime_MS =		sec_convert($Stime,'H'); 
	$pfUSERtotTALK_MS =		sec_convert($Stalk_sec,'H'); 
	$pfUSERavgTALK_MS =		sec_convert($Stalk_avg,'M'); 
	$USERtotPAUSE_MS =		sec_convert($Spause_sec,'H'); 
	$USERavgPAUSE_MS =		sec_convert($Spause_avg,'M'); 
	$USERtotWAIT_MS =		sec_convert($Swait_sec,'H'); 
	$USERavgWAIT_MS =		sec_convert($Swait_avg,'M'); 
	$USERtotDISPO_MS =		sec_convert($Sdispo_sec,'H'); 
	$USERavgDISPO_MS =		sec_convert($Sdispo_avg,'M'); 
	$USERtotDEAD_MS =		sec_convert($Sdead_sec,'H'); 
	$USERavgDEAD_MS =		sec_convert($Sdead_avg,'M'); 
	$USERtotCUSTOMER_MS =	sec_convert($Scustomer_sec,'H'); 
	$USERavgCUSTOMER_MS =	sec_convert($Scustomer_avg,'M'); 

	$pfUSERtime_MS =		sprintf("%9s", $pfUSERtime_MS);
	$pfUSERtotTALK_MS =		sprintf("%8s", $pfUSERtotTALK_MS);
	$pfUSERavgTALK_MS =		sprintf("%6s", $pfUSERavgTALK_MS);
	$pfUSERtotPAUSE_MS =	sprintf("%8s", $USERtotPAUSE_MS);
	$pfUSERavgPAUSE_MS =	sprintf("%6s", $USERavgPAUSE_MS);
	$pfUSERtotWAIT_MS =		sprintf("%8s", $USERtotWAIT_MS);
	$pfUSERavgWAIT_MS =		sprintf("%6s", $USERavgWAIT_MS);
	$pfUSERtotDISPO_MS =	sprintf("%8s", $USERtotDISPO_MS);
	$pfUSERavgDISPO_MS =	sprintf("%6s", $USERavgDISPO_MS);
	$pfUSERtotDEAD_MS =		sprintf("%8s", $USERtotDEAD_MS);
	$pfUSERavgDEAD_MS =		sprintf("%6s", $USERavgDEAD_MS);
	$pfUSERtotCUSTOMER_MS =	sprintf("%8s", $USERtotCUSTOMER_MS);
	$pfUSERavgCUSTOMER_MS =	sprintf("%6s", $USERavgCUSTOMER_MS);
	$PAUSEtotal[$m] = $pfUSERtotPAUSE_MS;

	$Toutput = "| $Sfull_name | $Suser | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS | $pfUSERtotDEAD_MS | $pfUSERavgDEAD_MS | $pfUSERtotCUSTOMER_MS | $pfUSERavgCUSTOMER_MS |$SstatusesHTML\n";

	$TOPsorted_output[$m] = $Toutput;

	if ($stage == 'ID')
		{$TOPsort[$m] =	'' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
	if ($stage == 'LEADS')
		{$TOPsort[$m] =	'' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
	if ($stage == 'TIME')
		{$TOPsort[$m] =	'' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);}
	if (!ereg("ID|TIME|LEADS",$stage))
		{echo "$Toutput";}

	$m++;
	}
### END loop through each user ###



### BEGIN sort through output to display properly ###
if (ereg("ID|TIME|LEADS",$stage))
	{
	if (ereg("ID",$stage))
		{sort($TOPsort, SORT_NUMERIC);}
	if (ereg("TIME|LEADS",$stage))
		{rsort($TOPsort, SORT_NUMERIC);}

	$m=0;
	while ($m < $k)
		{
		$sort_split = explode("-----",$TOPsort[$m]);
		$i = $sort_split[1];
		$sort_order[$m] = "$i";
		echo "$TOPsorted_output[$i]";
		$m++;
		}
	}
### END sort through output to display properly ###



###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$n=0;
while ($n < $j)
	{
	$Scalls=0;
	$Sstatus=$statusesARY[$n];
	$SUMstatusTXT='';
	### BEGIN loop through each stat line ###
	$i=0; $status_found=0;
	while ($i < $rows_to_print)
		{
		if ($Sstatus=="$status[$i]")
			{
			$Scalls =		($Scalls + $calls[$i]);
			$status_found++;
			}
		$i++;
		}
	### END loop through each stat line ###
	if ($status_found < 1)
		{
		$SUMstatusesHTML .= "        0 |";
		}
	else
		{
		$SUMstatusTXT = sprintf("%8s", $Scalls);
		$SUMstatusesHTML .= " $SUMstatusTXT |";
		}
	$n++;
	}
### END loop through each status ###

$TOTcalls =	sprintf("%7s", $TOTcalls);
$TOT_AGENTS = sprintf("%-4s", $m);

if ($TOTtotTALK < 1) {$TOTavgTALK = '0';}
else {$TOTavgTALK = ($TOTtotTALK / $TOTcalls);}
if ($TOTtotDISPO < 1) {$TOTavgDISPO = '0';}
else {$TOTavgDISPO = ($TOTtotDISPO / $TOTcalls);}
if ($TOTtotDEAD < 1) {$TOTavgDEAD = '0';}
else {$TOTavgDEAD = ($TOTtotDEAD / $TOTcalls);}
if ($TOTtotPAUSE < 1) {$TOTavgPAUSE = '0';}
else {$TOTavgPAUSE = ($TOTtotPAUSE / $TOTcalls);}
if ($TOTtotWAIT < 1) {$TOTavgWAIT = '0';}
else {$TOTavgWAIT = ($TOTtotWAIT / $TOTcalls);}
if ($TOTtotCUSTOMER < 1) {$TOTavgCUSTOMER = '0';}
else {$TOTavgCUSTOMER = ($TOTtotCUSTOMER / $TOTcalls);}

$TOTtime_MS =		sec_convert($TOTtime,'H'); 
$TOTtotTALK_MS =	sec_convert($TOTtotTALK,'H'); 
$TOTtotDISPO_MS =	sec_convert($TOTtotDISPO,'H'); 
$TOTtotDEAD_MS =	sec_convert($TOTtotDEAD,'H'); 
$TOTtotPAUSE_MS =	sec_convert($TOTtotPAUSE,'H'); 
$TOTtotWAIT_MS =	sec_convert($TOTtotWAIT,'H'); 
$TOTtotCUSTOMER_MS =	sec_convert($TOTtotCUSTOMER,'H'); 
$TOTavgTALK_MS =	sec_convert($TOTavgTALK,'M'); 
$TOTavgDISPO_MS =	sec_convert($TOTavgDISPO,'H'); 
$TOTavgDEAD_MS =	sec_convert($TOTavgDEAD,'H'); 
$TOTavgPAUSE_MS =	sec_convert($TOTavgPAUSE,'H'); 
$TOTavgWAIT_MS =	sec_convert($TOTavgWAIT,'H'); 
$TOTavgCUSTOMER_MS =	sec_convert($TOTavgCUSTOMER,'H'); 

$TOTtime_MS =		sprintf("%10s", $TOTtime_MS);
$TOTtotTALK_MS =	sprintf("%10s", $TOTtotTALK_MS);
$TOTtotDISPO_MS =	sprintf("%10s", $TOTtotDISPO_MS);
$TOTtotDEAD_MS =	sprintf("%10s", $TOTtotDEAD_MS);
$TOTtotPAUSE_MS =	sprintf("%10s", $TOTtotPAUSE_MS);
$TOTtotWAIT_MS =	sprintf("%10s", $TOTtotWAIT_MS);
$TOTtotCUSTOMER_MS =	sprintf("%10s", $TOTtotCUSTOMER_MS);
$TOTavgTALK_MS =	sprintf("%6s", $TOTavgTALK_MS);
$TOTavgDISPO_MS =	sprintf("%6s", $TOTavgDISPO_MS);
$TOTavgDEAD_MS =	sprintf("%6s", $TOTavgDEAD_MS);
$TOTavgPAUSE_MS =	sprintf("%6s", $TOTavgPAUSE_MS);
$TOTavgWAIT_MS =	sprintf("%6s", $TOTavgWAIT_MS);
$TOTavgCUSTOMER_MS =	sprintf("%6s", $TOTavgCUSTOMER_MS);

while(strlen($TOTtime_MS)>10) {$TOTtime_MS = substr("$TOTtime_MS", 0, -1);}
while(strlen($TOTtotTALK_MS)>10) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
while(strlen($TOTtotDISPO_MS)>10) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
while(strlen($TOTtotDEAD_MS)>10) {$TOTtotDEAD_MS = substr("$TOTtotDEAD_MS", 0, -1);}
while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
while(strlen($TOTtotWAIT_MS)>10) {$TOTtotWAIT_MS = substr("$TOTtotWAIT_MS", 0, -1);}
while(strlen($TOTtotCUSTOMER_MS)>10) {$TOTtotCUSTOMER_MS = substr("$TOTtotCUSTOMER_MS", 0, -1);}
while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
while(strlen($TOTavgDEAD_MS)>6) {$TOTavgDEAD_MS = substr("$TOTavgDEAD_MS", 0, -1);}
while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
while(strlen($TOTavgWAIT_MS)>6) {$TOTavgWAIT_MS = substr("$TOTavgWAIT_MS", 0, -1);}
while(strlen($TOTavgCUSTOMER_MS)>6) {$TOTavgCUSTOMER_MS = substr("$TOTavgCUSTOMER_MS", 0, -1);}


echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
echo "|  TOTALS        AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS|$TOTtotPAUSE_MS| $TOTavgPAUSE_MS |$TOTtotWAIT_MS| $TOTavgWAIT_MS |$TOTtotTALK_MS| $TOTavgTALK_MS |$TOTtotDISPO_MS| $TOTavgDISPO_MS |$TOTtotDEAD_MS| $TOTavgDEAD_MS |$TOTtotCUSTOMER_MS| $TOTavgCUSTOMER_MS |$SUMstatusesHTML\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";

echo "\n\n";















$sub_statuses='-';
$sub_statusesTXT='';
$sub_statusesHEAD='';
$sub_statusesHTML='';
$sub_statusesARY=$MT;
$j=0;
$PCusers='-';
$PCusersARY=$MT;
$PCuser_namesARY=$MT;
$k=0;
$stmt="select full_name,vicidial_users.user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<36000  $group_SQL $user_group_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$subs_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $subs_to_print)
	{
	$row=mysql_fetch_row($rslt);
	$PCfull_name[$i] =	$row[0];
	$PCuser[$i] =		$row[1];
	$PCpause_sec[$i] =	$row[2];
	$sub_status[$i] =	$row[3];
	$PCnon_pause_sec[$i] =	$row[4];

#	echo "$sub_status[$i]|$PCpause_sec[$i]\n";
#	if ( (!eregi("-$sub_status[$i]-", $sub_statuses)) and (strlen($sub_status[$i])>0) )
	if (!eregi("-$sub_status[$i]-", $sub_statuses))
		{
		$sub_statusesTXT = sprintf("%8s", $sub_status[$i]);
		$sub_statusesHEAD .= "----------+";
		$sub_statusesHTML .= " $sub_statusesTXT |";
		$sub_statuses .= "$sub_status[$i]-";
		$sub_statusesARY[$j] = $sub_status[$i];
		$j++;
		}
	if (!eregi("-$PCuser[$i]-", $PCusers))
		{
		$PCusers .= "$PCuser[$i]-";
		$PCusersARY[$k] = $PCuser[$i];
		$PCuser_namesARY[$k] = $PCfull_name[$i];
		$k++;
		}

	$i++;
	}

echo "PAUSE CODE BREAKDOWN:\n";
echo "+-----------------+----------+----------+----------+----------+  +$sub_statusesHEAD\n";
echo "| USER NAME       | ID       | TOTAL    | NONPAUSE | PAUSE    |  |$sub_statusesHTML\n";
echo "+-----------------+----------+----------+----------+----------+  +$sub_statusesHEAD\n";


### BEGIN loop through each user ###
$m=0;
$Suser_ct = count($usersARY);
$TOTtotNONPAUSE = 0;
$TOTtotTOTAL = 0;

while ($m < $k)
	{
	$d=0;
	while ($d < $Suser_ct)
		{
		if ($usersARY[$d] === "$PCusersARY[$m]")
			{$pcPAUSEtotal = $PAUSEtotal[$d];}
		$d++;
		}
	$Suser=$PCusersARY[$m];
	$Sfull_name=$PCuser_namesARY[$m];
	$Spause_sec=0;
	$Snon_pause_sec=0;
	$Stotal_sec=0;
	$SstatusesHTML='';

	### BEGIN loop through each status ###
	$n=0;
	while ($n < $j)
		{
		$Sstatus=$sub_statusesARY[$n];
		$SstatusTXT='';
		### BEGIN loop through each stat line ###
		$i=0; $status_found=0;
		while ($i < $subs_to_print)
			{
			if ( ($Suser=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
				{
				$Spause_sec =	($Spause_sec + $PCpause_sec[$i]);
				$Snon_pause_sec =	($Snon_pause_sec + $PCnon_pause_sec[$i]);
				$Stotal_sec =	($Stotal_sec + $PCnon_pause_sec[$i] + $PCpause_sec[$i]);

				$USERcodePAUSE_MS =		sec_convert($PCpause_sec[$i],'H'); 
				$pfUSERcodePAUSE_MS =	sprintf("%6s", $USERcodePAUSE_MS);

				$SstatusTXT = sprintf("%8s", $pfUSERcodePAUSE_MS);
				$SstatusesHTML .= " $SstatusTXT |";
				$status_found++;
				}
			$i++;
			}
		if ($status_found < 1)
			{
			$SstatusesHTML .= "        0 |";
			}
		### END loop through each stat line ###
		$n++;
		}
	### END loop through each status ###
	$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);

	if ($non_latin < 1)
		{
		$Sfull_name=	sprintf("%-15s", $Sfull_name); 
		while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
		$Suser =		sprintf("%-8s", $Suser);
		while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
		}
	else
		{
		$Sfull_name=	sprintf("%-45s", $Sfull_name); 
		while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
		$Suser =	sprintf("%-24s", $Suser);
		while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
		}

	$TOTtotNONPAUSE = ($TOTtotNONPAUSE + $Snon_pause_sec);
	$TOTtotTOTAL = ($TOTtotTOTAL + $Stotal_sec);

	$USERtotPAUSE_MS =		sec_convert($Spause_sec,'H'); 
	$USERtotNONPAUSE_MS =	sec_convert($Snon_pause_sec,'H'); 
	$USERtotTOTAL_MS =		sec_convert($Stotal_sec,'H'); 

	$pfUSERtotPAUSE_MS =		sprintf("%8s", $USERtotPAUSE_MS);
	$pfUSERtotNONPAUSE_MS =		sprintf("%8s", $USERtotNONPAUSE_MS);
	$pfUSERtotTOTAL_MS =		sprintf("%8s", $USERtotTOTAL_MS);

	$BOTTOMoutput = "| $Sfull_name | $Suser | $pfUSERtotTOTAL_MS | $pfUSERtotNONPAUSE_MS | $pfUSERtotPAUSE_MS |  |$SstatusesHTML\n";

	$BOTTOMsorted_output[$m] = $BOTTOMoutput;

	echo "$BOTTOMoutput";

	$m++;
	}
### END loop through each user ###



### BEGIN sort through output to display properly ###
#if (ereg("ID|TIME|LEADS",$stage))
#	{
#	$n=0;
#	while ($n <= $m)
#		{
#		$i = $sort_order[$m];
#		echo "$BOTTOMsorted_output[$i]";
#		$m--;
#		}
#	}
### END sort through output to display properly ###



###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$TOTtotPAUSE=0;
$n=0;
while ($n < $j)
	{
	$Scalls=0;
	$Sstatus=$sub_statusesARY[$n];
	$SUMstatusTXT='';
	### BEGIN loop through each stat line ###
	$i=0; $status_found=0;
	while ($i < $subs_to_print)
		{
		if ($Sstatus=="$sub_status[$i]")
			{
			$Scalls =		($Scalls + $PCpause_sec[$i]);
			$status_found++;
			}
		$i++;
		}
	### END loop through each stat line ###
	if ($status_found < 1)
		{
		$SUMstatusesHTML .= "        0 |";
		}
	else
		{
		$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);

		$USERsumstatPAUSE_MS =		sec_convert($Scalls,'H'); 
		$pfUSERsumstatPAUSE_MS =	sprintf("%8s", $USERsumstatPAUSE_MS);

		$SUMstatusTXT = sprintf("%8s", $pfUSERsumstatPAUSE_MS);
		$SUMstatusesHTML .= " $SUMstatusTXT |";
		}
	$n++;
	}
### END loop through each status ###

	$TOT_AGENTS = sprintf("%-4s", $m);

	$TOTtotPAUSE_MS =		sec_convert($TOTtotPAUSE,'H'); 
	$TOTtotNONPAUSE_MS =	sec_convert($TOTtotNONPAUSE,'H'); 
	$TOTtotTOTAL_MS =		sec_convert($TOTtotTOTAL,'H'); 

	$TOTtotPAUSE_MS =		sprintf("%10s", $TOTtotPAUSE_MS);
	$TOTtotNONPAUSE_MS =	sprintf("%10s", $TOTtotNONPAUSE_MS);
	$TOTtotTOTAL_MS =		sprintf("%10s", $TOTtotTOTAL_MS);

	while(strlen($TOTtotPAUSE_MS)>10) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
	while(strlen($TOTtotNONPAUSE_MS)>10) {$TOTtotNONPAUSE_MS = substr("$TOTtotNONPAUSE_MS", 0, -1);}
	while(strlen($TOTtotTOTAL_MS)>10) {$TOTtotTOTAL_MS = substr("$TOTtotTOTAL_MS", 0, -1);}


echo "+-----------------+----------+----------+----------+----------+  +$sub_statusesHEAD\n";
echo "|  TOTALS        AGENTS:$TOT_AGENTS |$TOTtotTOTAL_MS|$TOTtotNONPAUSE_MS|$TOTtotPAUSE_MS|  |$SUMstatusesHTML\n";
echo "+----------------------------+----------+----------+----------+  +$sub_statusesHEAD\n";

echo "\n\n
$db_source";

}


?>