LICENSE: AGPLv2
#
# Other scripts that this application depends on:
# - vdc_db_query.php: Updates information in the database
# - manager_send.php: Sends manager actions to the DB for execution
# - conf_exten_check.php: time sync and status updater, calls in queue
#
# CHANGELOG
# 50607-1426 - First Build of VICIDIAL web client basic login process finished
# 50628-1620 - Added some basic formatting and worked on process flow
# 50628-1715 - Startup variables mapped to javascript variables
# 50629-1303 - Added Login Closer in-groups selection box and vla update
# 50629-1530 - Rough layout for customer info form section and button links
# 50630-1453 - Rough Manual Dial/Hangup with customer info displayed
# 50701-1450 - Added vicidial_log entries on dial and hangup
# 50701-1634 - Added Logout function
# 50705-1259 - Added call disposition functionality
# 50705-1432 - Added lead info DB update function
# 50705-1658 - Added web form functionality
# 50706-1043 - Added call park and pickup functions
# 50706-1234 - Added Start/Stop Recording functionality
# 50706-1614 - Added conference channels display option
# 50711-1333 - Removed call check redundancy and fixed a span bug
# 50727-1424 - Added customer channel and participant present sensing/alerts
# 50804-1057 - Added SendDTMF function and reconfigured the transfer span
# 50804-1224 - Added Local and Internal Closer transfer functions
# 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs
# 50804-1808 - Added button images for left buttons
# 50815-1151 - Added 3Way calling functions to Transfer-conf frame
# 50815-1602 - Added images and buttons for xfer functions
# 50816-1813 - Added basic autodial outbound call pickup functions
# 50817-1113 - Fixes to auto_dialing call receipt
# 50817-1234 - Added inbound call receipt capability
# 50817-1541 - Added customer time display
# 50817-1541 - Added customer time display
# 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option
# 50818-1703 - Added pretty login section
# 50825-1200 - Modified form field lengths, added double-click dispositions
# 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER
# 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug
# 50903-0904 - Added preview-lead code for manual dialing
# 50904-0016 - Added ability to hangup manual dials before pickup
# 50906-1319 - Added override for filters on xfer calls, fixed login display bug
# 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode
# 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use
# 50913-1212 - Added campaign_cid to 3rd party calls
# 50923-1546 - Modified to work with language translation
# 50926-1656 - Added campaign pull-down at login of active campaigns
# 50928-1633 - Added manual dial alternate number dial option
# 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs
# 51004-1656 - Fixed recording filename bug and new Spanish translation
# 51020-1103 - Added campaign-specific recording control abilities
# 51020-1352 - Added Basic vicidial_agent_log framework
# 51021-1050 - Fixed custtime display and disable Enter/Return keypresses
# 51021-1718 - Allows for multi-line comments (changes \n to !N in database)
# 51110-1432 - Fixed non-standard http port issue
# 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial
# 51118-1305 - Activate multi-line comments from $multi_line_comments var
# 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view
# 51121-1506 - Small PHP optimizations in many scripts and disabled globalize
# 51129-1010 - Added ability to accept calls from other VICIDIAL servers
# 51129-1254 - Fixed Hangups of other agents channels when customer hangs up
# 51208-1732 - Created user-first login that looks for default phone info
# 51219-1526 - Added variable framework for campaign and in-group scripts
# 51221-1200 - Added SCRIPT tab, layout and functionality
# 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup
# 51222-1605 - Added VMail message blind transfer button to xfer-conf frame
# 51229-1028 - Added checks on web_form_address to allow for var in the DB value
# 60117-1312 - Added Transfer-conf frame toggle on button press
# 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame
# 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys
# 60213-1210 - Added ability to sort routing of calls by user_level
# 60214-0932 - Initial Callback calendar display framework
# 60214-1407 - Added ability to minimize the dispo screen to see info below
# 60215-1104 - Added ANYONE scheduled callbacks functionality
# 60410-1116 - Added persistant pause after dispo option and change dispo text
# - Added web form submit that opens new window with dispo on submit
# - Added PREVIOUS CALLBACK in customer info to flag callbacks
# - Added link to try to hangup the call again in the dispo screen
# - Added link noone-in-session screen to call agent phone again
# - Added link customer-hungup screen to go straight to dispo screen
# 60410-1532 - Added agent status and campaign calls dialing display option
# 60411-1547 - Add ability to set callback as USERONLY and some basic formatting
# 60413-1752 - Add basic USERONLY callback frame and listings
# 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans
# - Added beta-level USERONLY callback functionality
# - Added beta-level manual dialing with lead insertion functionality
# 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug
# 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode
# - Changed several permissions to database-defined
# 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished
# 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error
# 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
# 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials
# 60426-1058 - Added vicidial_user setting for default blended check for CLOSER
# 60501-1008 - Added option to manual dial screen to manually lookup phone number
# 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen
# 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug
# - Fixed recording filename display to not overrun 25 characters
# 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo
# 60608-1453 - Added CLOSER campaign allowable in-groups limitations
# 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC
# 60619-1047 - Added variable filters to close security holes for login form
# 60804-1710 - fixed scheduled CALLBK for other languages build
# 60808-1145 - Added consultative transfers with customer data
# 60808-2232 - Added campaign name to pulldown for login screen
# 60809-1603 - Added option to locally transfer consult xfers
# 60809-1732 - Added recheck of transferred channels before customer gone mesg
# 60810-1011 - Fixed CXFER leave 3way call bugs
# 60816-1602 - Added ALLCALLS recording delay option allcalls_delay
# 60816-1716 - Fixed customer time display bug and client DST setting
# 60821-1555 - Added option to omit phone_code on dialout of leads
# 60821-1628 - Added ALLFORCE recording option
# 60821-1643 - Added no_delete_sessions option to not delete sessions
# 60822-0512 - Changed phone number fields to be maxlength of 12
# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
# 60906-1152 - Added Previous CallBack info display span
# 60906-1715 - Allow for Local phone extension conferences
# 61004-1729 - Add ability to control volume per channel in "calls in this session"
# 61122-1341 - Added vicidial_user_groups allowed_campaigns restrictions
# 61122-1523 - Added more SCRIPT variables
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
# 61130-1617 - Added lead_id to MonitorConf for recording_log
# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
# 70109-1128 - Fixed wrapup timer bug
# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
# - Added option for alternate number dialing with hotkeys
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
# 70118-1517 - Added vicidial_agent_log and vicidial_user_log logging of user_group
# 70201-1249 - Added FAST DIAL option for manually dialing, added UTF8 compatible code
# 70201-1703 - Fixed cursor bug for most text input fields
# 70202-1453 - Added first portions of Agent Pause Codes
# 70203-0108 - Finished Agent Pause Codes functionality
# 70203-0930 - Added dialed_number to webform output
# 70203-1010 - Added dialed_label to webform output
# 70206-1201 - Fixed allow_closers bug
# 70206-1332 - Added vicidial_recording_override users setting function
# 70212-1252 - Fixed small issue with CXFER
# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
# 70214-1233 - Added queuemetrics_log_id field for server_id in queue_log
# 70215-1240 - Added queuemetrics_log_id field for server_id in queue_log
# 70222-1617 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
# 70226-1252 - Added Mute/UnMute to agent screen
# 70309-1035 - Allow amphersands and questions marks in comments to pass through
# 70313-1052 - Allow pound signs(hash) in comments to pass through
# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
# 70319-1446 - Added agent-deactive-display and disable customer info update functions
# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper
# 70320-1501 - Added option to allow retry of leave-3way-call from dispo screen
# 70322-1545 - Added sipsak display ability
# 70510-1319 - Added onUnload force Logout
# 70806-1530 - Added Presets Dial links above agent mute button
# 70823-2118 - Fixed XMLHTTPRequest, HotKeys and Scheduled Callbacks issues with MSIE
# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
# 71022-1427 - Added formatting of the customer phone number in the main status bar
# 71029-1848 - Changed CLOSER-type campaign to not use campaign_id restrictions
# 71101-1204 - Fixed bug in callback calendar with DST
# 71116-0957 - Added campaign_weight and calls_today to the vla table insertion
# 71120-1719 - Added XMLHTPRequest lookup of allowable campaigns for agents during login
# 71122-0256 - Added auto-pause notification
# 71125-1751 - Changed Transfer section to allow for selection of in-groups to send calls to
# 71127-0408 - Added height and width settings for easier modification of screen size
# 71129-2025 - restricted callbacks count and list to campaign only
# 71223-0318 - changed logging of closer calls
# 71226-1117 - added option to kick all calls from conference upon logout
# 80109-1510 - added gender select list
# 80116-1032 - added option on CLOSER-type campaigns to change in-groups when paused
# 80317-2106 - added recording override options for inbound group calls
# 80331-1433 - Added second transfer try for VICIDIAL transfers/hangups on manual dial calls
# 80402-0121 - Fixes for manual dial transfers on some systems
# 80407-2112 - Work on adding phone login load balancing across servers
# 80416-0559 - Added ability to log computer_ip at login, set the $PhoneSComPIP variable
# 80428-0413 - UTF8 changes and testing
# 80505-0054 - Added multi-phones load-balanced alias option
# 80507-0932 - Fixed Script display bug (+ instead of space)
# 80519-1425 - Added calls in queue display
# 80523-1630 - Added Timeclock links
# 80625-0047 - Added U option for gender, added date/phone display options
# 80630-2210 - Added queue_log entries for Manual Dial
# 80703-0139 - Added alter customer phone permissions
# 80703-1106 - Added API functionality for Hangup and Dispo, added Agent Display Queue Count
# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
# 80709-0358 - Added Default alt phone dial hard-code option
# 80719-1147 - Changed recording and senddtmf conf prefix
# 80815-1014 - Added manual dial list restriction option
# 80823-2123 - Fixed form scroll for IE, added copy to clipboard(IE-only feature)
# 80831-0548 - Added Extended alt-dial-phone display information for non-manual calls
# 80909-1717 - Added support for campaign-specific DNC lists
# 80915-1754 - Rewrote leave-3way functions for external calling
# 81002-1908 - Fixed double-login bug in some conditions
# 81007-0945 - Added three_way_call_cid option for outbound 3way calls
# 81010-1047 - Fixed conf calling prefix to use settings, other 3way improvements
# 81011-1403 - Fixed bugs in leave3way when transferring a manual dial call
# 81012-1729 - Added INBOUND_MAN dial method to allow manual list dialing and inbound calls
# 81013-1644 - Fixed bug in leave 3way for manual dial fronters
# 81015-0405 - Fixed bug related to hangups on 3way calls
# 81016-0703 - Changed leave 3way to allow function at any time transfer-conf is available
# 81020-1501 - Fixed bugs in queue_log logging
# 81023-0411 - Added compatibility for dial-in agents using AGI, bug fixes
#
$version = '2.0.5-179';
$build = '81023-0411';
require("dbconnect.php");
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];}
elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];}
if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];}
elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];}
if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];}
elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];}
if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];}
elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];}
if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];}
if (!isset($phone_login))
{
if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];}
elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];}
}
if (!isset($phone_pass))
{
if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];}
elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];}
}
if (isset($VD_campaign))
{
$VD_campaign = strtoupper($VD_campaign);
$VD_campaign = eregi_replace(" ",'',$VD_campaign);
}
if (!isset($flag_channels))
{
$flag_channels=0;
$flag_string='';
}
### security strip all non-alphanumeric characters out of the variables ###
$DB=ereg_replace("[^0-9a-z]","",$DB);
$phone_login=ereg_replace("[^\,0-9a-zA-Z]","",$phone_login);
$phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass);
$VD_login=ereg_replace("[^0-9a-zA-Z]","",$VD_login);
$VD_pass=ereg_replace("[^0-9a-zA-Z]","",$VD_pass);
$VD_campaign = ereg_replace("[^-\_0-9a-zA-Z]","",$VD_campaign);
$forever_stop=0;
if ($force_logout)
{
echo "Ora non sei collegato. Grazie\n";
exit;
}
$isdst = date("I");
$StarTtimE = date("U");
$NOW_TIME = date("Y-m-d H:i:s");
$tsNOW_TIME = date("YmdHis");
$FILE_TIME = date("Ymd-His");
$CIDdate = date("ymdHis");
$month_old = mktime(11, 0, 0, date("m"), date("d")-2, date("Y"));
$past_month_date = date("Y-m-d H:i:s",$month_old);
$minutes_old = mktime(date("H"), date("i")-2, date("s"), date("m"), date("d"), date("Y"));
$past_minutes_date = date("Y-m-d H:i:s",$minutes_old);
$random = (rand(1000000, 9999999) + 10000000);
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$vdc_header_date_format = $row[1];
$vdc_customer_date_format = $row[2];
$vdc_header_phone_format = $row[3];
$WeBRooTWritablE = $row[4];
$i++;
}
##### END SETTINGS LOOKUP #####
###########################################
##### DEFINABLE SETTINGS AND OPTIONS
###########################################
$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
$campaign_login_list = '1'; # show drop-down list of campaigns at login
$manual_dial_preview = '1'; # allow preview lead option when manual dial
$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
$callholdstatus = '1'; # set to 1 to show calls su hold count
$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
$campagentstatctmax = '3'; # Number of secondi for campaign call and agent stats
$show_campname_pulldown = '1'; # set to 1 to show campaign name su login pulldown
$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
$clientDST = '1'; # set to 1 to check for DST su server for agent time
$no_delete_sessions = '0'; # set to 1 to not delete sessions at logout
$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
$PreseT_DiaL_LinKs = '0'; # set to 1 to show a CHIAMA link for Dial Presets
$LogiNAJAX = '1'; # set to 1 to do lookups su campaigns for login
$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
$TelefonoSComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT CHIAMA by default if enabled for the campaign
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
# options now set in DB:
#$alt_phone_dialing = '1'; # allow agents to call alt phone numbers
#$scheduled_callbacks = '1'; # set to 1 to allow agent to choose scheduled callbacks
# $agentonly_callbacks = '1'; # set to 1 to allow agent to choose agent-only scheduled callbacks
#$agentcall_manual = '1'; # set to 1 to allow agent to make manual calls during autodial session
### SCREEN WIDTH AND HEIGHT CALCULATIONS ###
### DO NOT EDIT! ###
$MASTERwidth=($BROWSER_WIDTH - 340);
$MASTERheight=($BROWSER_HEIGHT - 200);
if ($MASTERwidth < 430) {$MASTERwidth = '430';}
if ($MASTERheight < 300) {$MASTERheight = '300';}
$CAwidth = ($MASTERwidth + 340); # 770 - cover all (none-in-session, customer hunngup, etc...)
$MNwidth = ($MASTERwidth + 330); # 760 - main frame
$XFwidth = ($MASTERwidth + 320); # 750 - transfer/conference
$HCwidth = ($MASTERwidth + 310); # 740 - hotkeys and callbacks
$AMwidth = ($MASTERwidth + 270); # 700 - agent mute and preset-dial links
$SCwidth = ($MASTERwidth + 230); # 670 - live call secondi counter
$SSwidth = ($MASTERwidth + 176); # 606 - scroll script
$SDwidth = ($MASTERwidth + 170); # 600 - scroll script, customer data and calls-in-session
$HKwidth = ($MASTERwidth + 70); # 500 - Hotkeys button
$HSwidth = ($MASTERwidth + 1); # 431 - Header spacer
$HKheight = ($MASTERheight + 105); # 405 - HotKey active Button
$AMheight = ($MASTERheight + 100); # 400 - Agent mute and preset dial links
$MBheight = ($MASTERheight + 65); # 365 - Manual Dial Buttons
$CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume control Buttons and agent status
$SSheight = ($MASTERheight + 31); # 331 - script content
$HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey
$BPheight = ($MASTERheight - 250); # 50 - bottom buffer
$US='_';
$CL=':';
$AT='@';
$DS='-';
$date = date("r");
$ip = getenv("REMOTE_ADDR");
$browser = getenv("HTTP_USER_AGENT");
$script_name = getenv("SCRIPT_NAME");
$server_name = getenv("SERVER_NAME");
$server_port = getenv("SERVER_PORT");
if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
else {$server_port = "$CL$server_port";}
$agcPAGE = "$HTTPprotocol$server_name$server_port$script_name";
$agcDIR = eregi_replace('vicidial.php','',$agcPAGE);
header ("Content-type: text/html; charset=utf-8");
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
header ("Pragma: no-cache"); // HTTP/1.0
echo "\n";
echo "\n";
echo "\n";
if ($campaign_login_list > 0)
{
$camp_form_code = "\n";
}
else
{
$camp_form_code = "\n";
}
if ($LogiNAJAX > 0)
{
?>
VICIDIAL web client: Re-Login\n";
echo "\n";
echo "\n";
echo " Timeclock \n";
echo "
![](\"../agc/images/en.gif\"){kind=small}
![](\"../agc/images/it.gif\"){kind=small}