\n\n";


if (!$group)
{
echo "\n\n";
echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
}

else
{
### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###

if ($shift == 'AM') 
	{
#	$time_BEGIN=$AM_shift_BEGIN;
#	$time_END=$AM_shift_END;
#	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
#	if (strlen($time_END) < 6) {$time_END = "15:15:00";}
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}   
	if (strlen($time_END) < 6) {$time_END = "11:59:59";}
#	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}   
#	if (strlen($time_END) < 6) {$time_END = "11:59:59";}
	}
if ($shift == 'PM') 
	{
#	$time_BEGIN=$PM_shift_BEGIN;
#	$time_END=$PM_shift_END;
#	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
#	if (strlen($time_END) < 6) {$time_END = "23:15:00";}
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
	if (strlen($time_END) < 6) {$time_END = "23:59:59";}
	}
if ($shift == 'ALL') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
	if (strlen($time_END) < 6) {$time_END = "23:59:59";}
	}
if ($shift == 'DAYTIME') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
	if (strlen($time_END) < 6) {$time_END = "00:59:59";}
	}
if ($shift == '10AM-6PM') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
	if (strlen($time_END) < 6) {$time_END = "17:59:59";}
	}
if ($shift == '9AM-1AM') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
	if (strlen($time_END) < 6) {$time_END = "00:59:59";}
	}
if ($shift == '845-1745') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
	if (strlen($time_END) < 6) {$time_END = "17:44:59";}
	}
if ($shift == '1745-100') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
	if (strlen($time_END) < 6) {$time_END = "00:59:59";}
	}

$query_date_BEGIN = "$query_date $time_BEGIN";   
$query_date_END = "$end_date $time_END";

$SQdate_ARY =	explode(' ',$query_date_BEGIN);
$SQday_ARY =	explode('-',$SQdate_ARY[0]);
$SQtime_ARY =	explode(':',$SQdate_ARY[1]);
$EQdate_ARY =	explode(' ',$query_date_END);
$EQday_ARY =	explode('-',$EQdate_ARY[0]);
$EQtime_ARY =	explode(':',$EQdate_ARY[1]);

$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);

$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );

$DURATIONsec = ($EQepoch - $SQepoch);
$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );

	if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
		{
		$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
		$query_date_END = date("Y-m-d H:i:s", $EQepoch);
		$DURATIONday++;
		}

echo "VICIDIAL: Closer Service-Level Stats                      $NOW_TIME\n";
echo "\n";
echo "Time range $DURATIONday days: $query_date_BEGIN to $query_date_END\n\n";
#echo "Time range day sec: $SQsec - $EQsec   Day range in epoch: $SQepoch - $EQepoch   Start: $SQepochDAY\n";

$d=0;
while ($d < $DURATIONday)
	{
	$dSQepoch = ($SQepoch + ($d * 86400) );
	$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) ) );

	if ($EQsec < $SQsec)
		{
		$dEQepoch = ($dEQepoch + 86400);
		}

	$daySTART[$d] = date("Y-m-d H:i:s", $dSQepoch);
	$dayEND[$d] = date("Y-m-d H:i:s", $dEQepoch);

	$d++;
	}

##########################################################################
#########  CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####

### BUILD HOUR:MIN DISPLAY ARRAY ###
$i=0;
$h=4;
$j=0;
$Zhour=1;
$active_time=0;
$hour =		($SQtime_ARY[0] - 1);
$startSEC = ($SQsec - 900);
$endSEC =	($SQsec - 1);
if ($SQtime_ARY[1] > 14) 
	{
	$h=1;
	$hour++;
	if ($hour < 10) {$hour = "0$hour";}
	}
if ($SQtime_ARY[1] > 29) {$h=2;}
if ($SQtime_ARY[1] > 44) {$h=3;}
while ($i < 96)
	{
	$startSEC = ($startSEC + 900);
	$endSEC = ($endSEC + 900);
	$time = '      ';
	if ($h >= 4)
		{
		$hour++;
		if ($Zhour == '00') 
			{
			$startSEC=0;
			$endSEC=899;
			}
		$h=0;
		if ($hour < 10) {$hour = "0$hour";}
		$Stime="$hour:00";
		$Etime="$hour:15";
		$time = "+$Stime-$Etime+";
		}
	if ($h == 1)
		{
		$Stime="$hour:15";
		$Etime="$hour:30";
		$time = " $Stime-$Etime ";
		}
	if ($h == 2)
		{
		$Stime="$hour:30";
		$Etime="$hour:45";
		$time = " $Stime-$Etime ";
		}
	if ($h == 3)
		{
		$Zhour=$hour;
		$Zhour++;
		if ($Zhour < 10) {$Zhour = "0$Zhour";}
		if ($Zhour == 24) {$Zhour = "00";}
		$Stime="$hour:45";
		$Etime="$Zhour:00";
		$time = " $Stime-$Etime ";
		if ($Zhour == '00') 
			{$hour = ($Zhour - 1);}
		}

	if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or 
		( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or 
		( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
		{
		$HMdisplay[$j] =	$time;
		$HMstart[$j] =		$Stime;
		$HMend[$j] =		$Etime;
		$HMSepoch[$j] =		$startSEC;
		$HMEepoch[$j] =		$endSEC;

		$j++;
		}

	$h++;
	$i++;
	}

$TOTintervals = $j;


### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$records_to_grab = mysql_num_rows($rslt);
$i=0;
while ($i < $records_to_grab)
	{
	$row=mysql_fetch_row($rslt);
	$qs[$i] = $row[0];
	$dt[$i] = 0;
	$ut[$i] = ($row[1] - $SQepochDAY);
	while($ut[$i] >= 86400) 
		{
		$ut[$i] = ($ut[$i] - 86400);
		$dt[$i]++;
		}
	if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
		{
		$dt[$i] = ($dt[$i] - 1);
		}
	$ls[$i] = $row[2];
	$st[$i] = $row[3];

#	echo "$qs[$i] $dt[$i] $ut[$i] $ls[$i] $st[$i]\n";

	$i++;
	}

### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
$MT[0]='0';
$totCALLS=0;
$totDROPS=0;
$totQUEUE=0;
$totCALLSsec=0;
$totDROPSsec=0;
$totQUEUEsec=0;
$totCALLSmax=0;
$totDROPSmax=0;
$totQUEUEmax=0;
$totCALLSdate=$MT;
$totDROPSdate=$MT;
$totQUEUEdate=$MT;
$qrtCALLS=$MT;
$qrtDROPS=$MT;
$qrtQUEUE=$MT;
$qrtCALLSsec=$MT;
$qrtDROPSsec=$MT;
$qrtQUEUEsec=$MT;
$qrtCALLSavg=$MT;
$qrtDROPSavg=$MT;
$qrtQUEUEavg=$MT;
$qrtCALLSmax=$MT;
$qrtDROPSmax=$MT;
$qrtQUEUEmax=$MT;
$j=0;
while ($j < $TOTintervals)
	{
	$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
	$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
	$qrtCALLS[$j]=0; $qrtCALLSsec[$j]=0; $qrtCALLSmax[$j]=0;
	$qrtDROPS[$j]=0; $qrtDROPSsec[$j]=0; $qrtDROPSmax[$j]=0;
	$qrtQUEUE[$j]=0; $qrtQUEUEsec[$j]=0; $qrtQUEUEmax[$j]=0;
	$i=0;
	while ($i < $records_to_grab)
		{
		if ( ($ut[$i] >= $HMSepoch[$j]) and ($ut[$i] <= $HMEepoch[$j]) )
			{
			$totCALLS++;
			$totCALLSsec = ($totCALLSsec + $ls[$i]);
			$totCALLSsecDATE[$dtt] = ($totCALLSsecDATE[$dtt] + $ls[$i]);
			$qrtCALLS[$j]++;
			$qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
			$dtt = $dt[$i];
			$totCALLSdate[$dtt]++;
			if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
			if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
			if (ereg('DROP',$st[$i])) 
				{
				$totDROPS++;
				$totDROPSsec = ($totDROPSsec + $ls[$i]);
				$totDROPSsecDATE[$dtt] = ($totDROPSsecDATE[$dtt] + $ls[$i]);
				$qrtDROPS[$j]++;
				$qrtDROPSsec[$j] = ($qrtDROPSsec[$j] + $ls[$i]);
				$totDROPSdate[$dtt]++;
				if ($totDROPSmax < $ls[$i]) {$totDROPSmax = $ls[$i];}
				if ($qrtDROPSmax[$j] < $ls[$i]) {$qrtDROPSmax[$j] = $ls[$i];}
				}
			if ($qs[$i] > 0) 
				{
				$totQUEUE++;
				$totQUEUEsec = ($totQUEUEsec + $qs[$i]);
				$totQUEUEsecDATE[$dtt] = ($totQUEUEsecDATE[$dtt] + $qs[$i]);
				$qrtQUEUE[$j]++;
				$qrtQUEUEsec[$j] = ($qrtQUEUEsec[$j] + $qs[$i]);
				$totQUEUEdate[$dtt]++;
				if ($totQUEUEmax < $qs[$i]) {$totQUEUEmax = $qs[$i];}
				if ($qrtQUEUEmax[$j] < $qs[$i]) {$qrtQUEUEmax[$j] = $qs[$i];}
				}

			if ($qs[$i] == 0) {$hd__0[$j]++;}
			if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
			if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
			if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
			if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
			if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
			if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
			if ($qs[$i] > 120) {$hd121[$j]++;}

			}
		
		$i++;
		}

	$j++;
	}




###################################################
### TOTALS SUMMARY SECTION ###
echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
echo "|                                           |        |        |        |        |        |  AVG   |  AVG   |        |  TOTAL   |  AVG   |\n";
echo "| SHIFT                                     |        |        |  AVG   |        |        | HOLD(s)| HOLD(s)|        | CALLTIME |CALLTIME|\n";
echo "| DATE-TIME RANGE                           | DROPS  | DROP % | DROP(s)| HOLD   | HOLD % |  HOLD  | TOTAL  | CALLS  | MIN:SEC  |SECONDS |\n";
echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";

$d=0;
while ($d < $DURATIONday)
	{
	if ($totDROPSdate[$d] < 1) {$totDROPSdate[$d]=0;}
	if ($totQUEUEdate[$d] < 1) {$totQUEUEdate[$d]=0;}
	if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}

	if ($totDROPSdate[$d] > 0)
		{$totDROPSpctDATE[$d] = ( ($totDROPSdate[$d] / $totCALLSdate[$d]) * 100);}
	else {$totDROPSpctDATE[$d] = 0;}
	$totDROPSpctDATE[$d] = round($totDROPSpctDATE[$d], 2);
	if ($totQUEUEdate[$d] > 0)
		{$totQUEUEpctDATE[$d] = ( ($totQUEUEdate[$d] / $totCALLSdate[$d]) * 100);}
	else {$totQUEUEpctDATE[$d] = 0;}
	$totQUEUEpctDATE[$d] = round($totQUEUEpctDATE[$d], 2);

	if ($totDROPSsecDATE[$d] > 0)
		{$totDROPSavgDATE[$d] = ($totDROPSsecDATE[$d] / $totDROPSdate[$d]);}
	else {$totDROPSavgDATE[$d] = 0;}
	if ($totQUEUEsecDATE[$d] > 0)
		{$totQUEUEavgDATE[$d] = ($totQUEUEsecDATE[$d] / $totQUEUEdate[$d]);}
	else {$totQUEUEavgDATE[$d] = 0;}
	if ($totQUEUEsecDATE[$d] > 0)
		{$totQUEUEtotDATE[$d] = ($totQUEUEsecDATE[$d] / $totCALLSdate[$d]);}
	else {$totQUEUEtotDATE[$d] = 0;}

	if ($totCALLSsecDATE[$d] > 0)
		{
		$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);

		$totTIME_M = ($totCALLSsecDATE[$d] / 60);
		$totTIME_M_int = round($totTIME_M, 2);
		$totTIME_M_int = intval("$totTIME_M");
		$totTIME_S = ($totTIME_M - $totTIME_M_int);
		$totTIME_S = ($totTIME_S * 60);
		$totTIME_S = round($totTIME_S, 0);
		if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
		$totTIME_MS = "$totTIME_M_int:$totTIME_S";
		$totTIME_MS =		sprintf("%8s", $totTIME_MS);
		}
	else 
		{
		$totCALLSavgDATE[$d] = 0;
		$totTIME_MS='        ';
		}

	$totCALLSavgDATE[$d] =	sprintf("%6.0f", $totCALLSavgDATE[$d]);
	$totDROPSavgDATE[$d] =	sprintf("%7.2f", $totDROPSavgDATE[$d]);
	$totQUEUEavgDATE[$d] =	sprintf("%7.2f", $totQUEUEavgDATE[$d]);
	$totQUEUEtotDATE[$d] =	sprintf("%7.2f", $totQUEUEtotDATE[$d]);
	$totDROPSpctDATE[$d] =	sprintf("%6.2f", $totDROPSpctDATE[$d]);
	$totQUEUEpctDATE[$d] =	sprintf("%6.2f", $totQUEUEpctDATE[$d]);
	$totDROPSdate[$d] =	sprintf("%6s", $totDROPSdate[$d]);
	$totQUEUEdate[$d] =	sprintf("%6s", $totQUEUEdate[$d]);
	$totCALLSdate[$d] =	sprintf("%6s", $totCALLSdate[$d]);

	echo "| $daySTART[$d] - $dayEND[$d] | $totDROPSdate[$d] | $totDROPSpctDATE[$d]%|$totDROPSavgDATE[$d] | $totQUEUEdate[$d] | $totQUEUEpctDATE[$d]%|$totQUEUEavgDATE[$d] |$totQUEUEtotDATE[$d] | $totCALLSdate[$d] | $totTIME_MS | $totCALLSavgDATE[$d] |\n";
	$d++;
	}

	if ($totDROPS > 0)
		{$totDROPSpct = ( ($totDROPS / $totCALLS) * 100);}
	else {$totDROPSpct = 0;}
	$totDROPSpct = round($totDROPSpct, 2);
	if ($totQUEUE > 0)
		{$totQUEUEpct = ( ($totQUEUE / $totCALLS) * 100);}
	else {$totQUEUEpct = 0;}
	$totQUEUEpct = round($totQUEUEpct, 2);

	if ($totDROPSsec > 0)
		{$totDROPSavg = ($totDROPSsec / $totDROPS);}
	else {$totDROPSavg = 0;}
	if ($totQUEUEsec > 0)
		{$totQUEUEavg = ($totQUEUEsec / $totQUEUE);}
	else {$totQUEUEavg = 0;}
	if ($totQUEUEsec > 0)
		{$totQUEUEtot = ($totQUEUEsec / $totCALLS);}
	else {$totQUEUEtot = 0;}

if ($totCALLSsec > 0)
	{
	$totCALLSavg = ($totCALLSsec / $totCALLS);

	$totTIME_M = ($totCALLSsec / 60);
	$totTIME_M_int = round($totTIME_M, 2);
	$totTIME_M_int = intval("$totTIME_M");
	$totTIME_S = ($totTIME_M - $totTIME_M_int);
	$totTIME_S = ($totTIME_S * 60);
	$totTIME_S = round($totTIME_S, 0);
	if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
	$totTIME_MS = "$totTIME_M_int:$totTIME_S";
	$totTIME_MS =		sprintf("%9s", $totTIME_MS);
	}
else 
	{
	$totCALLSavg = 0;
	$totTIME_MS='         ';
	}


	$FtotCALLSavg =	sprintf("%6.0f", $totCALLSavg);
	$FtotDROPSavg =	sprintf("%7.2f", $totDROPSavg);
	$FtotQUEUEavg =	sprintf("%7.2f", $totQUEUEavg);
	$FtotQUEUEtot =	sprintf("%7.2f", $totQUEUEtot);
	$FtotDROPSpct =	sprintf("%6.2f", $totDROPSpct);
	$FtotQUEUEpct =	sprintf("%6.2f", $totQUEUEpct);
	$FtotDROPS =	sprintf("%6s", $totDROPS);
	$FtotQUEUE =	sprintf("%6s", $totQUEUE);
	$FtotCALLS =	sprintf("%6s", $totCALLS);

echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";
echo "|                                    TOTALS | $FtotDROPS | $FtotDROPSpct%|$FtotDROPSavg | $FtotQUEUE | $FtotQUEUEpct%|$FtotQUEUEavg |$FtotQUEUEtot | $FtotCALLS |$totTIME_MS | $FtotCALLSavg |\n";
echo "+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+\n";


	## FORMAT OUTPUT ##
	$i=0;
	$hi_hour_count=0;
	$hi_hold_count=0;

	while ($i < $TOTintervals)
		{

		if ($qrtCALLS[$i] > 0)
			{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
		else {$qrtCALLSavg[$i] = 0;}
		if ($qrtDROPS[$i] > 0)
			{$qrtDROPSavg[$i] = ($qrtDROPSsec[$i] / $qrtDROPS[$i]);}
		else {$qrtDROPSavg[$i] = 0;}
		if ($qrtQUEUE[$i] > 0)
			{$qrtQUEUEavg[$i] = ($qrtQUEUEsec[$i] / $qrtQUEUE[$i]);}
		else {$qrtQUEUEavg[$i] = 0;}

		if ($qrtCALLS[$i] > $hi_hour_count) {$hi_hour_count = $qrtCALLS[$i];}
		if ($qrtQUEUEavg[$i] > $hi_hold_count) {$hi_hold_count = $qrtQUEUEavg[$i];}

		$qrtQUEUEavg[$i] = round($qrtQUEUEavg[$i], 0);
		if (strlen($qrtQUEUEavg[$i])<1) {$qrtQUEUEavg[$i]=0;}
		$qrtQUEUEmax[$i] = round($qrtQUEUEmax[$i], 0);
		if (strlen($qrtQUEUEmax[$i])<1) {$qrtQUEUEmax[$i]=0;}

		$i++;
		}

if ($hi_hour_count < 1)
	{$hour_multiplier = 0;}
else
	{$hour_multiplier = (20 / $hi_hour_count);}
if ($hi_hold_count < 1)
	{$hold_multiplier = 0;}
else
	{$hold_multiplier = (20 / $hi_hold_count);}




###################################################################
#########  HOLD TIME, CALL AND DROP STATS 15-MINUTE INCREMENTS ####

echo "\n";
echo "---------- HOLD TIME, CALL AND DROP STATS\n";

echo "";

echo "";
echo "\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP\n";


$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 22) 
	{
	if ( ($k < 1) or ($hour_multiplier <= 0) )
		{$scale_num = 20;}
	else
		{
		$TMPscale_num=(23 / $hour_multiplier);
		$TMPscale_num = round($TMPscale_num, 0);
		$scale_num=($k / $hour_multiplier);
		$scale_num = round($scale_num, 0);
		}
	$tmpscl = "$call_scale$TMPscale_num";

	if ( ($Mk >= 4) or (strlen($tmpscl)==23) )
		{
		$Mk=0;
		$LENscale_num = (strlen($scale_num));
		$k = ($k + $LENscale_num);
		$call_scale .= "$scale_num";
		}
	else
		{
		$call_scale .= " ";
		$k++;   $Mk++;
		}
	}
$k=1;
$Mk=0;
$hold_scale = '0';
while ($k <= 22) 
	{
	if ( ($k < 1) or ($hold_multiplier <= 0) )
		{$scale_num = 20;}
	else
		{
		$TMPscale_num=(23 / $hold_multiplier);
		$TMPscale_num = round($TMPscale_num, 0);
		$scale_num=($k / $hold_multiplier);
		$scale_num = round($scale_num, 0);
		}
	$tmpscl = "$hold_scale$TMPscale_num";

	if ( ($Mk >= 4) or (strlen($tmpscl)==23) )
		{
		$Mk=0;
		$LENscale_num = (strlen($scale_num));
		$k = ($k + $LENscale_num);
		$hold_scale .= "$scale_num";
		}
	else
		{
		$hold_scale .= " ";
		$k++;   $Mk++;
		}
	}


echo "+-------------+-----------------------+-------+-------+  +-----------------------+-------+-------+\n";
echo "|    TIME     |  AVG HOLD TIME (sec)  | (in seconds)  |  |    CALLS HANDLED      |       |       |\n";
echo "| 15 MIN INT  |$hold_scale| AVG   | MAX   |  |$call_scale| DROPS | TOTAL |\n";
echo "+-------------+-----------------------+-------+-------+  +-----------------------+-------+-------+\n";

$i=0;
while ($i < $TOTintervals)
	{
	$char_counter=0;
	### BEGIN HOLD TIME TOTALS GRAPH ###
		$Ghour_count = $qrtCALLS[$i];
	if ($Ghour_count > 0) {$no_lines_yet=0;}

	$Gavg_hold = $qrtQUEUEavg[$i];
	if ($Gavg_hold < 1) 
		{
		if ($i < 0)
			{
			$do_nothing=1;
			}
		else
			{
			$TOT_lines++;
			$qrtQUEUEavg[$i] =	sprintf("%5s", $qrtQUEUEavg[$i]);
			$qrtQUEUEmax[$i] =	sprintf("%5s", $qrtQUEUEmax[$i]);
			echo "|$HMdisplay[$i]|";
			$k=0;   while ($k <= 22) {echo " ";   $k++;}
			echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
			}
		}
	else
		{
		$TOT_lines++;
		$no_lines_yet=0;
		$Xavg_hold = ($Gavg_hold * $hold_multiplier);
		$Yavg_hold = (19 - $Xavg_hold);

		$qrtQUEUEavg[$i] =	sprintf("%5s", $qrtQUEUEavg[$i]);
		$qrtQUEUEmax[$i] =	sprintf("%5s", $qrtQUEUEmax[$i]);

		echo "|$HMdisplay[$i]|";
		$k=0;   while ($k <= $Xavg_hold) {echo "*";   $k++;   $char_counter++;}
		if ($char_counter >= 22) {echo "H";   $char_counter++;}
		else {echo "*H";   $char_counter++;   $char_counter++;}
		$k=0;   while ($k <= $Yavg_hold) {echo " ";   $k++;   $char_counter++;}
			while ($char_counter <= 22) {echo " ";   $char_counter++;}
		echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
		}
	### END HOLD TIME TOTALS GRAPH ###

	$char_counter=0;
 	### BEGIN CALLS TOTALS GRAPH ###
	$Ghour_count = $qrtCALLS[$i];
	if ($Ghour_count < 1) 
		{
		if ($i < 0)
			{
			$do_nothing=1;
			}
		else
			{
			$qrtCALLS[$i] =	sprintf("%5s", $qrtCALLS[$i]);
			echo "  |";
			$k=0;   while ($k <= 22) {echo " ";   $k++;}
			echo "| $qrtCALLS[$i] |     0 |\n";
			}
		}
	else
		{
		$no_lines_yet=0;
		$Xhour_count = ($Ghour_count * $hour_multiplier);
		$Yhour_count = (19 - $Xhour_count);

		$Gdrop_count = $qrtDROPS[$i];
		if ($Gdrop_count < 1) 
			{
			$qrtCALLS[$i] =	sprintf("%5s", $qrtCALLS[$i]);

			echo "  |";
			$k=0;   while ($k <= $Xhour_count) {echo "*";   $k++;   $char_counter++;}
			if ($char_counter > 21) {echo "C";   $char_counter++;}
			else {echo "*C";   $char_counter++;   $char_counter++;}
			$k=0;   while ($k <= $Yhour_count) {echo " ";   $k++;   $char_counter++;}
				while ($char_counter <= 22) {echo " ";   $char_counter++;}
			echo "|     0 | $qrtCALLS[$i] |\n";
			}
		else
			{
			$Xdrop_count = ($Gdrop_count * $hour_multiplier);

		#	if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}

			$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );

			$qrtCALLS[$i] =	sprintf("%5s", $qrtCALLS[$i]);
			$qrtDROPS[$i] =	sprintf("%5s", $qrtDROPS[$i]);

			echo "  |";
			$k=0;   while ($k <= $Xdrop_count) {echo ">";   $k++;   $char_counter++;}
			echo "D";   $char_counter++;
			$k=0;   while ($k <= $XXhour_count) {echo "*";   $k++;   $char_counter++;}
			echo "C";   $char_counter++;
			$k=0;   while ($k <= $Yhour_count) {echo " ";   $k++;   $char_counter++;}
				while ($char_counter <= 22) {echo " ";   $char_counter++;}
			echo "| $qrtDROPS[$i] | $qrtCALLS[$i] |\n";
			}
		}
	### END CALLS TOTALS GRAPH ###

	$i++;
	}


if ($totQUEUEsec > 0)
	{$totQUEUEavgRAW = ($totCALLS / $totQUEUEsec);}
else
	{$totQUEUEavgRAW = 0;}
$totQUEUEavg =	sprintf("%5s", $totQUEUEavg); 
	while (strlen($totQUEUEavg)>5) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
$totQUEUEmax =	sprintf("%5s", $totQUEUEmax);
	while (strlen($totQUEUEmax)>5) {$totQUEUEmax = ereg_replace(".$",'',$totQUEUEmax);}
$totDROPS =	sprintf("%5s", $totDROPS);
$totCALLS =	sprintf("%5s", $totCALLS);


echo "+-------------+-----------------------+-------+-------+  +-----------------------+-------+-------+\n";
echo "| TOTAL                               | $totQUEUEavg | $totQUEUEmax |  |                       | $totDROPS | $totCALLS |\n";
echo "+-------------------------------------+-------+-------+  +-----------------------+-------+-------+\n";




##############################
#########  CALL HOLD TIME BREAKDOWN IN SECONDS, 15-MINUTE INCREMENT


echo "\n";
echo "---------- CALL HOLD TIME BREAKDOWN IN SECONDS\n";
echo "+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
echo "|    TIME     |       |  % OF CALLS GROUPED BY HOLD TIME (SEC)  | |   AVERAGE TIME BEFORE ANSWER (SEC)    |\n";
echo "| 15 MIN INT  | CALLS |    0   20   40   60   80  100  120 120+ | | AVG  |0   20   40   60   80  100  120 |\n";
echo "+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";

$APhd__0=0; $APhd_20=0; $APhd_40=0; $APhd_60=0; $APhd_80=0; $APhd100=0; $APhd120=0; $APhd121=0;
$h=0;
while ($h < $TOTintervals)
	{
	$Aavg_hold[$h] = $qrtQUEUEavg[$h]; 
	if ($hd__0[$h] > 0) {$Phd__0[$h] = round( ( ($hd__0[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd__0[$h]=0;}
	if ($hd_20[$h] > 0) {$Phd_20[$h] = round( ( ($hd_20[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd_20[$h]=0;}
	if ($hd_40[$h] > 0) {$Phd_40[$h] = round( ( ($hd_40[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd_40[$h]=0;}
	if ($hd_60[$h] > 0) {$Phd_60[$h] = round( ( ($hd_60[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd_60[$h]=0;}
	if ($hd_80[$h] > 0) {$Phd_80[$h] = round( ( ($hd_80[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd_80[$h]=0;}
	if ($hd100[$h] > 0) {$Phd100[$h] = round( ( ($hd100[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd100[$h]=0;}
	if ($hd120[$h] > 0) {$Phd120[$h] = round( ( ($hd120[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd120[$h]=0;}
	if ($hd121[$h] > 0) {$Phd121[$h] = round( ( ($hd121[$h] / $qrtCALLS[$h]) * 100) );}
		else {$Phd121[$h]=0;}
		while (strlen($qrtQUEUEavg[$h])>4) {$qrtQUEUEavg[$h] = ereg_replace(".$",'',$qrtQUEUEavg[$h]);}
	$hd__0[$h] =	sprintf("%4s", $hd__0[$h]);
	$hd_20[$h] =	sprintf("%4s", $hd_20[$h]);
	$hd_40[$h] =	sprintf("%4s", $hd_40[$h]);
	$hd_60[$h] =	sprintf("%4s", $hd_60[$h]);
	$hd_80[$h] =	sprintf("%4s", $hd_80[$h]);
	$hd100[$h] =	sprintf("%4s", $hd100[$h]);
	$hd120[$h] =	sprintf("%4s", $hd120[$h]);
	$hd121[$h] =	sprintf("%4s", $hd121[$h]);
	$Phd__0[$h] =	sprintf("%4s", $Phd__0[$h]);
	$Phd_20[$h] =	sprintf("%4s", $Phd_20[$h]);
	$Phd_40[$h] =	sprintf("%4s", $Phd_40[$h]);
	$Phd_60[$h] =	sprintf("%4s", $Phd_60[$h]);
	$Phd_80[$h] =	sprintf("%4s", $Phd_80[$h]);
	$Phd100[$h] =	sprintf("%4s", $Phd100[$h]);
	$Phd120[$h] =	sprintf("%4s", $Phd120[$h]);
	$Phd121[$h] =	sprintf("%4s", $Phd121[$h]);

	$ALLcalls = ($ALLcalls + $qrtCALLS[$h]);
	$ALLhd__0 = ($ALLhd__0 + $hd__0[$h]);
	$ALLhd_20 = ($ALLhd_20 + $hd_20[$h]);
	$ALLhd_40 = ($ALLhd_40 + $hd_40[$h]);
	$ALLhd_60 = ($ALLhd_60 + $hd_60[$h]);
	$ALLhd_80 = ($ALLhd_80 + $hd_80[$h]);
	$ALLhd100 = ($ALLhd100 + $hd100[$h]);
	$ALLhd120 = ($ALLhd120 + $hd120[$h]);
	$ALLhd121 = ($ALLhd121 + $hd121[$h]);

	if ( ($Aavg_hold[$h] < 1) or ($Aavg_hold[$h] > 119) )
		{
		if ($Aavg_hold[$h] < 1)		{$qrtQUEUEavg_scale[$h] = '                                ';}
		if ($Aavg_hold[$h] > 119)	{$qrtQUEUEavg_scale[$h] = 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx';}
		}
	else
		{
		$qrtQUEUEavg_val[$h] = ( (32 / 120) * $Aavg_hold[$h] );
		$k=0;
		$blank=0;
		while ($k < 32)
			{
			if ($k <= $qrtQUEUEavg_val[$h]) 
				{
				if ($k < 1) {$qrtQUEUEavg_scale[$h] .= '';}
				$qrtQUEUEavg_scale[$h] .= 'x';
				}
			else 
				{
				if ( ($k > 0) and ($blank < 1) ) {$qrtQUEUEavg_scale[$h] .= '';}
				$qrtQUEUEavg_scale[$h] .= ' ';
				$blank++;
				}
			$k++;
			if ( ($k > 31) and ($blank < 1) ) {$qrtQUEUEavg_scale[$h] .= '';}
			}
		}

	$Aavg_hold[$h] = sprintf("%4s", $Aavg_hold[$h]);
	while (strlen($Aavg_hold[$h])>4) {$Aavg_hold[$h] = ereg_replace("^.",'',$Aavg_hold[$h]);}

	echo "|$HMdisplay[$h]| $qrtCALLS[$h] | $Phd__0[$h] $Phd_20[$h] $Phd_40[$h] $Phd_60[$h] $Phd_80[$h] $Phd100[$h] $Phd120[$h] $Phd121[$h] | | $Aavg_hold[$h] |$qrtQUEUEavg_scale[$h]|\n";
	
	$h++;
	}

if ($ALLhd__0 > 0) {$APhd__0 = round( ( ($ALLhd__0 / $ALLcalls) * 100) );}
if ($ALLhd_20 > 0) {$APhd_20 = round( ( ($ALLhd_20 / $ALLcalls) * 100) );}
if ($ALLhd_40 > 0) {$APhd_40 = round( ( ($ALLhd_40 / $ALLcalls) * 100) );}
if ($ALLhd_60 > 0) {$APhd_60 = round( ( ($ALLhd_60 / $ALLcalls) * 100) );}
if ($ALLhd_80 > 0) {$APhd_80 = round( ( ($ALLhd_80 / $ALLcalls) * 100) );}
if ($ALLhd100 > 0) {$APhd100 = round( ( ($ALLhd100 / $ALLcalls) * 100) );}
if ($ALLhd120 > 0) {$APhd120 = round( ( ($ALLhd120 / $ALLcalls) * 100) );}
if ($ALLhd121 > 0) {$APhd121 = round( ( ($ALLhd121 / $ALLcalls) * 100) );}

$ALLcalls =	sprintf("%5s", $ALLcalls);
$APhd__0 =	sprintf("%4s", $APhd__0);
$APhd_20 =	sprintf("%4s", $APhd_20);
$APhd_40 =	sprintf("%4s", $APhd_40);
$APhd_60 =	sprintf("%4s", $APhd_60);
$APhd_80 =	sprintf("%4s", $APhd_80);
$APhd100 =	sprintf("%4s", $APhd100);
$APhd120 =	sprintf("%4s", $APhd120);
$APhd121 =	sprintf("%4s", $APhd121);

	while (strlen($totQUEUEavg)>4) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}

echo "+-------------+-------+-----------------------------------------+ +------+--------------------------------+\n";
echo "| TOTAL       | $ALLcalls | $APhd__0 $APhd_20 $APhd_40 $APhd_60 $APhd_80 $APhd100 $APhd120 $APhd121 | | $totQUEUEavg |\n";
echo "+-------------+-------+-----------------------------------------+ +------+\n";

$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds\n";
}



?>