#!/usr/bin/perl # # cm_status_dial.agi version 2.14 # # Used as a Call Menu AGI option route to alter status of a lead before dialing. # The lead is only updated if the call is tagged with a lead_id before this script. # # You need to put lines similar to those below in your extensions.conf file or # a Custom Dialplan entry: # ; Below are the parameters needed for the script to be run properly # ; 1. the status to change the lead to # ; 2. the phone number or extension to dial # ; 3. the context to dial in # ; # ;inbound calls check calltime: #cm_status_dial.agi,XFER-----917275551212-----default # # Copyright (C) 2017 Matt Florell LICENSE: AGPLv2 # # changes: # 120909-2301 - First Build # 120924-0637 - Added log updating # 130108-1820 - Changes for Asterisk 1.8 compatibility # 170527-2243 - Fix for rare inbound logging issue #1017 # $script = 'cm_status_dial.agi'; ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; # default path to astguiclient configuration file: $PATHconf = '/etc/astguiclient.conf'; open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; @conf = ; close(conf); $i=0; foreach(@conf) { $line = $conf[$i]; $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} $i++; } if (!$VARDB_port) {$VARDB_port='3306';} if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} use DBI; use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second use Asterisk::AGI; $AGI = new Asterisk::AGI; $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") or die "Couldn't connect to database: " . DBI->errstr; ### Grab Server values from the database $stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { $AGILOG = '0'; @aryA = $sthA->fetchrow_array; $DBagi_output = "$aryA[0]"; if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} } $sthA->finish(); ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $enable_queuemetrics_logging = $aryA[0]; $queuemetrics_server_ip = $aryA[1]; $queuemetrics_dbname = $aryA[2]; $queuemetrics_login= $aryA[3]; $queuemetrics_pass = $aryA[4]; $queuemetrics_log_id = $aryA[5]; $queuemetrics_eq_prepend = $aryA[6]; } $sthA->finish(); ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### ### begin parsing run-time options ### if (length($ARGV[0])>1) { if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} $i++; } ### list of command-line array arguments: @ARGV_vars = split(/-----/, $ARGV[0]); $new_status = $ARGV_vars[0]; $dial_extension = $ARGV_vars[1]; $dial_context = $ARGV_vars[2]; } $|=1; while() { chomp; last unless length($_); if ($AGILOG) { if (/^agi_(\w+)\:\s+(.*)$/) { $AGI{$1} = $2; } } if (/^agi_context\:\s+(.*)$/) {$context = $1;} if (/^agi_priority\:\s+(.*)$/) {$priority = $1;} if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} if (/^agi_type\:\s+(.*)$/) {$type = $1;} if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} } $outboundIVR=0; $fieldUPDATE=0; if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) { $phone_number = $callerid; $callerid = $calleridname; $outboundIVR=1; $stmtA = "SELECT campaign_id,lead_id FROM vicidial_auto_calls where callerid='$callerid';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; $campaign_id = $aryA[0]; $lead_id = $aryA[1]; } $sthA->finish(); } elsif ($calleridname =~ /^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) { $lead_id = substr($calleridname, 10, 10); $lead_id = ($lead_id + 0); $phone_number = $callerid; $callerid = $calleridname; $fieldUPDATE=1; } else { if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) { $calleridname = $callerid; $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; $calleridname =~ s/\"|\" //gi; } $callerid =~ s/\D|\'//gi; $calleridname =~ s/unknown|\'//gi; if ( (!$callerid) or ($callerid =~ /unknown/) ) {$callerid = $calleridname;} if (length($callerid)>0) {$phone_number = $callerid;} else {$phone_number = '';} if (length($calleridname)>0) {$VLcomments = $calleridname;} else {$VLcomments = '';} } if (length($callerid)<8) {$callerid = $parked_by;} if (length($pin)>0) {$callerid = $pin;} foreach $i (sort keys %AGI) { if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} } if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;} if (length($pin) < 1) {$pin=$inbound_number;} $fronter = $pin; if ($AGILOG) {$agi_string = "+++++ STATUS DIAL LOG STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;} $VDADphone=''; $VDADphone_code=''; if ($channel =~ /Local/i) { if ($AGILOG) {$agi_string = "+++++ STATUS DIAL START LOCAL CHANNEL: EXITING- $priority"; &agi_output;} exit; } ### insert an IVR record to the vicidial_auto_calls table if ($outboundIVR > 0) { $stmtA = "UPDATE vicidial_list SET status='$new_status' where lead_id='$lead_id';"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;} $stmtA = "UPDATE vicidial_log SET status='$new_status' where lead_id='$lead_id' order by call_date desc limit 1;"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VLOG update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;} } else { if ($fieldUPDATE > 0) { $stmtA = "UPDATE vicidial_list SET status='$new_status' where lead_id='$lead_id';"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;} $stmtA = "UPDATE vicidial_closer_log SET status='$new_status' where lead_id='$lead_id' order by closecallid desc limit 1;"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rowsL = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VCLOG update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;} } } ### QueueMetrics logging if enabled if ($enable_queuemetrics_logging > 0) { $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") or die "Couldn't connect to database: " . DBI->errstr; $stmtB = "UPDATE queue_log SET data1='$new_status' where call_id='$calleridname' and verb='CALLSTATUS' order by time_id desc limit 1;"; if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;} $Baffected_rows = $dbhB->do($stmtB); $dbhB->disconnect(); if ($DBX) {print "QueueMetrics UPDATE: $queuemetrics_server_ip|$queuemetrics_dbname|$calleridname|$new_status\n";} } $sthA->finish(); $dbhA->disconnect(); if ($AGILOG) {$agi_string = " Status Dial, transferring call |$dial_extension|$dial_context|$lead_id|$calleridname|"; &agi_output;} print "SET CONTEXT $dial_context\n"; $result = ; checkresult($result); print "SET EXTENSION $dial_extension\n"; $result = ; checkresult($result); print "SET PRIORITY 1\n"; $result = ; checkresult($result); exit; sub agi_output { if ($AGILOG >=2) { ### open the log file for writing ### open(Lout, ">>$AGILOGfile") || die "Can't open $AGILOGfile: $!\n"; print Lout "$now_date|$script|$agi_string\n"; close(Lout); } ### send to STDERR writing ### if ( ($AGILOG == '1') || ($AGILOG == '3') ) {print STDERR "$now_date|$script|$agi_string\n";} $agi_string=''; } sub checkresult { my ($res) = @_; my $retval; $tests++; chomp $res; if ($res =~ /^200/) { $res =~ /result=(-?\d+)/; if (!length($1)) { # print STDERR "FAIL ($res)\n"; $fail++; } else { # print STDERR "PASS ($1)\n"; $pass++; } } else { # print STDERR "FAIL (unexpected result '$res')\n"; $fail++; } }