\n\n";


if (strlen($group[0]) < 1)
	{
	echo "\n\n";
	echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n";
	}

else
	{
	if ($shift == 'AM') 
		{
		$time_BEGIN=$AM_shift_BEGIN;
		$time_END=$AM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
		if (strlen($time_END) < 6) {$time_END = "15:15:00";}
		}
	if ($shift == 'PM') 
		{
		$time_BEGIN=$PM_shift_BEGIN;
		$time_END=$PM_shift_END;
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
		if (strlen($time_END) < 6) {$time_END = "23:15:00";}
		}
	if ($shift == 'ALL') 
		{
		if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
		if (strlen($time_END) < 6) {$time_END = "23:59:59";}
		}
	$query_date_BEGIN = "$query_date $time_BEGIN";   
	$query_date_END = "$end_date $time_END";


	$OUToutput = '';
	$OUToutput .= "Outbound Calling Stats                             $NOW_TIME\n";

	$OUToutput .= "\n";
	$OUToutput .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
	$OUToutput .= "---------- TOTALS\n";

	$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);

	$TOTALcallsRAW = $row[0];
	$TOTALsec =		$row[1];
	$inTOTALcallsRAW=0;
	if (eregi("YES",$include_rollover))
		{
		$length_in_secZ=0;
		$queue_secondsZ=0;
		$agent_alert_delayZ=0;
		$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand;";
		$rslt=mysql_query($stmt, $link);
		if ($DB) {echo "$stmt\n";}
		$INallcalls_to_printZ = mysql_num_rows($rslt);
		$y=0;
		while ($y < $INallcalls_to_printZ)
			{
			$row=mysql_fetch_row($rslt);

			$length_in_secZ = $row[0];
			$queue_secondsZ = $row[1];
			$agent_alert_delayZ = $row[2];

			$TOTALdelay =		round($agent_alert_delayZ / 1000);
			$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
			if ($thiscallsec < 0)
				{$thiscallsec = 0;}
			$inTOTALsec =	($inTOTALsec + $thiscallsec);	

			$y++;
			}

		$inTOTALcallsRAW =	$y;
		$TOTALsec = ($TOTALsec + $inTOTALsec);
		$inTOTALcalls =	sprintf("%10s", $inTOTALcallsRAW);
		}

	$TOTALcalls =	sprintf("%10s", $TOTALcallsRAW);
	if ( ($row[0] < 1) or ($TOTALsec < 1) )
		{$average_call_seconds = '         0';}
	else
		{
		$average_call_seconds = ($TOTALsec / $TOTALcallsRAW);
		$average_call_seconds = round($average_call_seconds, 2);
		$average_call_seconds =	sprintf("%10s", $average_call_seconds);
		}

	$OUToutput .= "Total Calls placed from this Campaign:        $TOTALcalls\n";
	$OUToutput .= "Average Call Length for all Calls in seconds: $average_call_seconds\n";
	if (eregi("YES",$include_rollover))
		{$OUToutput .= "Calls that went to rollover In-Group:         $inTOTALcalls\n";}


	$OUToutput .= "\n";
	$OUToutput .= "---------- HUMAN ANSWERS\n";

	$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);
	$CIcallsRAW =	$row[0];
	$CIsec =		$row[1];

	if (eregi("YES",$include_rollover))
		{
		$length_in_secZ=0;
		$queue_secondsZ=0;
		$agent_alert_delayZ=0;
		$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and vicidial_closer_log.status IN($customer_interactive_statuses) $group_drop_SQLand;";
		$rslt=mysql_query($stmt, $link);
		if ($DB) {echo "$stmt\n";}
		$INallcalls_to_printZ = mysql_num_rows($rslt);
		$y=0;
		while ($y < $INallcalls_to_printZ)
			{
			$row=mysql_fetch_row($rslt);

			$length_in_secZ = $row[0];
			$queue_secondsZ = $row[1];
			$agent_alert_delayZ = $row[2];

			$CIdelay =		round($agent_alert_delayZ / 1000);
			$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
			if ($thiscallsec < 0)
				{$thiscallsec = 0;}
			$inCIsec =	($inCIsec + $thiscallsec);	

			$y++;
			}

		$inCIcallsRAW =	$y;
		$CIsec = ($CIsec + $inCIsec);
		$CIcallsRAW = ($CIcallsRAW + $inCIcallsRAW);
		}

	$CIcalls =	sprintf("%10s", $CIcallsRAW);
	if ( ($CIcallsRAW < 1) or ($CIsec < 1) )
		{$average_ci_seconds = '         0';}
	else
		{
		$average_ci_seconds = ($CIsec / $CIcallsRAW);
		$average_ci_seconds = round($average_ci_seconds, 2);
		$average_ci_seconds =	sprintf("%10s", $average_ci_seconds);
		}
	$CIsec =		sec_convert($CIsec,'H'); 


	$OUToutput .= "Total Human Answered calls for this Campaign: $CIcalls\n";
	$OUToutput .= "Average Call Length for all HA in seconds:    $average_ci_seconds     Total Time: $CIsec\n";


	$OUToutput .= "\n";
	$OUToutput .= "---------- DROPS\n";

	$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);
	$DROPcalls =	sprintf("%10s", $row[0]);
	$DROPcallsRAW =	$row[0];
	$DROPseconds =	$row[1];


	# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
	$q=0;
	$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$statuses_to_print = mysql_num_rows($rslt);
	$p=0;
	while ($p < $statuses_to_print)
		{
		$row=mysql_fetch_row($rslt);
		$status[$q] =			$row[0];
		$status_name[$q] =		$row[1];
		$human_answered[$q] =	$row[2];
		$category[$q] =			$row[3];
		$statname_list["$status[$q]"] = "$status_name[$q]";
		$statcat_list["$status[$q]"] = "$category[$q]";
		if ($human_answered[$q]=='Y')
			{$camp_ANS_STAT_SQL .=	 "'$row[0]',";}
		$q++;
		$p++;
		}

	$stmt = "SELECT distinct status,status_name,human_answered,category from vicidial_campaign_statuses $group_SQL;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$statuses_to_print = mysql_num_rows($rslt);
	$p=0;
	while ($p < $statuses_to_print)
		{
		$row=mysql_fetch_row($rslt);
		$status[$q] =			$row[0];
		$status_name[$q] =		$row[1];
		$human_answered[$q] =	$row[2];
		$category[$q] =			$row[3];
		$statname_list["$status[$q]"] = "$status_name[$q]";
		$statcat_list["$status[$q]"] = "$category[$q]";
		if ($human_answered[$q]=='Y')
			{$camp_ANS_STAT_SQL .=	 "'$row[0]',";}
		$q++;
		$p++;
		}
	$camp_ANS_STAT_SQL = eregi_replace(",$",'',$camp_ANS_STAT_SQL);


	$stmt="select count(*) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN($camp_ANS_STAT_SQL);";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);
	$ANSWERcalls =	$row[0];

	if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
		{$DROPpercent = '0';}
	else
		{
		$DROPpercent = (($DROPcallsRAW / $TOTALcalls) * 100);
		$DROPpercent = round($DROPpercent, 2);
		}

	if ( ($DROPcalls < 1) or ($ANSWERcalls < 1) )
		{$DROPANSWERpercent = '0';}
	else
		{
		$DROPANSWERpercent = (($DROPcallsRAW / $ANSWERcalls) * 100);
		$DROPANSWERpercent = round($DROPANSWERpercent, 2);
		}

	if ( ($DROPseconds < 1) or ($DROPcallsRAW < 1) )
		{$average_hold_seconds = '         0';}
	else
		{
		$average_hold_seconds = ($DROPseconds / $DROPcallsRAW);
		$average_hold_seconds = round($average_hold_seconds, 2);
		$average_hold_seconds =	sprintf("%10s", $average_hold_seconds);
		}

	$OUToutput .= "Total Outbound DROP Calls:                    $DROPcalls  $DROPpercent%\n";
	$OUToutput .= "Percent of DROP Calls taken out of Answers:   $DROPcalls / $ANSWERcalls  $DROPANSWERpercent%\n";

	if (eregi("YES",$include_rollover))
		{
		if ( ($DROPcalls < 1) or ($CIcallsRAW < 1) )
			{$inDROPANSWERpercent = '0';}
		else
			{
			$inDROPANSWERpercent = (($DROPcallsRAW / $CIcallsRAW) * 100);
			$inDROPANSWERpercent = round($inDROPANSWERpercent, 2);
			}

		$OUToutput .= "Percent of DROP/Answer Calls with Rollover:   $DROPcalls / $CIcallsRAW  $inDROPANSWERpercent%\n";
		}

	$OUToutput .= "Average Length for DROP Calls in seconds:     $average_hold_seconds\n";

	$stmt = "select closer_campaigns from vicidial_campaigns $group_SQL;";
	$rslt=mysql_query($stmt, $link);
	$ccamps_to_print = mysql_num_rows($rslt);
	$c=0;
	while ($ccamps_to_print > $c)
		{
		$row=mysql_fetch_row($rslt);
		$closer_campaigns = $row[0];
		$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
		$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
		$closer_campaignsSQL .= "'$closer_campaigns',";
		$c++;
		}
	$closer_campaignsSQL = eregi_replace(",$",'',$closer_campaignsSQL);

	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id IN($closer_campaignsSQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);
	$TOTALanswers = ($row[0] + $ANSWERcalls);


	$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQLand;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);
	$agent_non_pause_sec = $row[0];

	if ($agent_non_pause_sec > 0)
		{
		$AVG_ANSWERagent_non_pause_sec = (($TOTALanswers / $agent_non_pause_sec) * 60);
		$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
		}
	else
		{$AVG_ANSWERagent_non_pause_sec=0;}
	$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);

	$OUToutput .= "Productivity Rating:                          $AVG_ANSWERagent_non_pause_sec\n";




	$OUToutput .= "\n";
	$OUToutput .= "---------- NO ANSWERS\n";

	$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN('NA','ADC','AB','CPDB','CPDUK','CPDATB','CPDNA','CPDREJ','CPDINV','CPDSUA','CPDSI','CPDSNC','CPDSR','CPDSUK','CPDSV','CPDERR') and (length_in_sec <= 60 or length_in_sec is null);";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);
	$autoNAcalls =	sprintf("%10s", $row[0]);

	$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN('B','DC','N') and (length_in_sec <= 60 or length_in_sec is null);";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$OUToutput .= "$stmt\n";}
	$row=mysql_fetch_row($rslt);
	$manualNAcalls =	sprintf("%10s", $row[0]);

	$totalNAcalls = ($autoNAcalls + $manualNAcalls);
	$totalNAcalls =	sprintf("%10s", $totalNAcalls);

	if ( ($totalNAcalls < 1) or ($TOTALcalls < 1) )
		{$NApercent = '0';}
	else
		{
		$NApercent = (($totalNAcalls / $TOTALcalls) * 100);
		$NApercent = round($NApercent, 2);
		}

	if ( ($row[0] < 1) or ($row[1] < 1) )
		{$average_na_seconds = '         0';}
	else
		{
		$average_na_seconds = ($row[1] / $row[0]);
		$average_na_seconds = round($average_na_seconds, 2);
		$average_na_seconds =	sprintf("%10s", $average_na_seconds);
		}

	$OUToutput .= "Total NA calls -Busy,Disconnect,RingNoAnswer: $totalNAcalls  $NApercent%\n";
	$OUToutput .= "Total auto NA calls -system-set:              $autoNAcalls\n";
	$OUToutput .= "Total manual NA calls -agent-set:             $manualNAcalls\n";
	$OUToutput .= "Average Call Length for NA Calls in seconds:  $average_na_seconds\n";


	##############################
	#########  CALL HANGUP REASON STATS

	$TOTALcalls = 0;

	$ASCII_text .= "\n";
	$ASCII_text .= "---------- CALL HANGUP REASON STATS\n";
	$ASCII_text .= "+----------------------+------------+\n";
	$ASCII_text .= "| HANGUP REASON        | CALLS      |\n";
	$ASCII_text .= "+----------------------+------------+\n";

	$GRAPH.="

\n";
	$GRAPH.="";
	$GRAPH.="\n";
	$GRAPH.="\n";
	$GRAPH.="\n";
	$GRAPH.="\n";

	$stmt="select count(*),term_reason from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand group by term_reason;";
	if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$ASCII_text .= "$stmt\n";}
	$reasons_to_print = mysql_num_rows($rslt);
	$i=0;
	while ($i < $reasons_to_print)
		{
		$row=mysql_fetch_row($rslt);

		$TOTALcalls = ($TOTALcalls + $row[0]);

		$REASONcount =	sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
		$reason =	sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
		if (ereg("NONE",$reason))	{$reason = 'NO ANSWER           ';}
		if (ereg("CALLER",$reason)) {$reason = 'CUSTOMER            ';}

		$ASCII_text .= "| $reason | $REASONcount |\n";

		if ($row[0]>$max_calls) {$max_calls=$row[0];}
		$graph_stats[$i][0]=$row[0];
		$graph_stats[$i][1]=$row[1];
		$i++;
		}

	$TOTALcalls =		sprintf("%10s", $TOTALcalls);

	$ASCII_text .= "+----------------------+------------+\n";
	$ASCII_text .= "| TOTAL:               | $TOTALcalls |\n";
	$ASCII_text .= "+----------------------+------------+\n";

	for ($d=0; $d".$graph_stats[$d][1]."\n";
		$GRAPH.="	\n";
		$GRAPH.="  \n";
	}
	$GRAPH.="  \n";
	$GRAPH.="	\n";
	$GRAPH.="	\n";
	$GRAPH.="  \n";
	$GRAPH.="
CALL HANGUP REASON STATS
DID
CALLS
".$graph_stats[$d][0]."
TOTAL:
".trim($TOTALcalls)."
\n";
	$GRAPH_text.=$GRAPH;




	##############################
	#########  CALL STATUS STATS

	$TOTALcalls = 0;

	$ASCII_text .= "\n";
	$ASCII_text .= "---------- CALL STATUS STATS\n";
	$ASCII_text .= "+--------+----------------------+----------------------+------------+----------------------------------+----------+\n";
	$ASCII_text .= "|        |                      |                      |            |      CALL TIME                   |AGENT TIME|\n";
	$ASCII_text .= "| STATUS | DESCRIPTION          | CATEGORY             | CALLS      | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|\n";
	$ASCII_text .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";

	######## GRAPHING #########
	$GRAPH="

";
	$GRAPH.="";
	$GRAPH.="
CALLS
TOTAL TIME
AVG TIME
CALLS/HR
AGENT CALLS/HR

 


";
	$graph_stats=array();
	$max_calls=1;
	$max_total_time=1;
	$max_avg_time=1;
	$max_callshr=1;
	$max_agentcallshr=1;
	$graph_header="";
	$CALLS_graph=$graph_header."";
	$TOTALTIME_graph=$graph_header."";
	$AVGTIME_graph=$graph_header."";
	$CALLSHOUR_graph=$graph_header."";
	$CALLSHOUR_agent_graph=$graph_header."";
	###########################


	$campaignSQL = "$group_SQLand";
	if (eregi("YES",$include_rollover))
		{$campaignSQL = "$both_group_SQLand";}
	## Pull the count of agent seconds for the total tally
	$stmt="SELECT sum(pause_sec + wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $campaignSQL and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000;";
	$rslt=mysql_query($stmt, $link);
	$Ctally_to_print = mysql_num_rows($rslt);
	if ($Ctally_to_print > 0) 
		{
		$rowx=mysql_fetch_row($rslt);
		$AGENTsec = "$rowx[0]";
		}
	if ($DB) {$ASCII_text .= "$AGENTsec|$Ctally_to_print|$stmt\n";}


	## get counts and time totals for all statuses in this campaign
	$rollover_exclude_dropSQL='';
	if (eregi("YES",$include_rollover))
		{$rollover_exclude_dropSQL = "and status NOT IN('DROP')";}
	$stmt="select count(*),status,sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $rollover_exclude_dropSQL $group_SQLand group by status;";

	if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
	$rslt=mysql_query($stmt, $link);
	if ($DB) {$ASCII_text .= "$stmt\n";}
	$statuses_to_print = mysql_num_rows($rslt);
	$i=0;
	while ($i < $statuses_to_print)
		{
		$row=mysql_fetch_row($rslt);
		$STATUScountARY[$i] =	$row[0];
		$RAWstatusARY[$i] =		$row[1];
		$RAWhoursARY[$i] =		$row[2];
		$statusSQL .=			"'$row[1]',";
		$i++;
		}
	if (eregi("YES",$include_rollover))
		{
		if (strlen($statusSQL) < 2)
			{$statusSQL = "''";}
		else
			{
			$statusSQL = eregi_replace(",$",'',$statusSQL);
			}
		$stmt="select distinct status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN($statusSQL) $group_drop_SQLand;";
		$rslt=mysql_query($stmt, $link);
		$inS_statuses_to_print = mysql_num_rows($rslt);
		$n=0;
		while ($inS_statuses_to_print > $n) 
			{
			$rowx=mysql_fetch_row($rslt);
			$STATUScountARY[$i] =	0;
			$RAWstatusARY[$i] =		$rowx[0];
			$RAWhoursARY[$i] =		0;
			$i++;
			$n++;
			$statuses_to_print++;
			}
		}


	$i=0;
	while ($i < $statuses_to_print)
		{
		$STATUScount = $STATUScountARY[$i];
		$RAWstatus = $RAWstatusARY[$i];
		$RAWhours = $RAWhoursARY[$i];

		if (eregi("YES",$include_rollover))
			{
			$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status='$RAWstatus' $group_drop_SQLand;";
			$rslt=mysql_query($stmt, $link);
			$in_statuses_to_print = mysql_num_rows($rslt);
			if ($in_statuses_to_print > 0) 
				{
				$rowx=mysql_fetch_row($rslt);
				$inSTATUScount =	$rowx[0];
				$inRAWhours =		$rowx[1];

				$STATUScount = ($STATUScount + $inSTATUScount);
				$RAWhours = ($RAWhours + $inRAWhours);
				}
			}

		$r=0;
		while ($r < $statcats_to_print)
			{
			if ($statcat_list[$RAWstatus] == "$vsc_id[$r]")
				{
				$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
				}
			$r++;
			}
		if ($AGENTsec < 1) {$AGENTsec=1;}
		$TOTALcalls =	($TOTALcalls + $STATUScount);
		$TOTALtimeS =	($TOTALtimeS + $RAWhours);
		$STATUSrate =	($STATUScount / ($TOTALsec / 3600) );
			$STATUSrate =	sprintf("%.2f", $STATUSrate);
		$AGENTrate =	($STATUScount / ($AGENTsec / 3600) );
			$AGENTrate =	sprintf("%.2f", $AGENTrate);

		if ($STATUScount>$max_calls) {$max_calls=$STATUScount;}
		if ($RAWhours>$max_total_time) {$max_total_time=$RAWhours;}
		if ($STATUSavg_sec>$max_avg_time) {$max_avg_time=$STATUSavg_sec;}
		if ($STATUSrate>$max_callshr) {$max_callshr=$STATUSrate;}
		if ($AGENTrate>$max_agentcallshr) {$max_agentcallshr=$AGENTrate;}
		$graph_stats[$i][1]=$STATUScount;
		$graph_stats[$i][2]=$RAWhours;
		$graph_stats[$i][3]=($RAWhours / $STATUScount);
		$graph_stats[$i][4]=$STATUSrate;
		$graph_stats[$i][5]=$AGENTrate;

		$STATUShours =		sec_convert($RAWhours,'H'); 
		$STATUSavg_sec =	($RAWhours / $STATUScount); 
		$STATUSavg =		sec_convert($STATUSavg_sec,'H'); 

		$STATUScount =	sprintf("%10s", $STATUScount);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
		$status =	sprintf("%-6s", $RAWstatus);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
		$STATUShours =	sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
		$STATUSavg =	sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
		$STATUSrate =	sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
		$AGENTrate =	sprintf("%8s", $AGENTrate);while(strlen($AGENTrate)>8) {$AGENTrate = substr("$AGENTrate", 0, -1);}

		if ($non_latin < 1)
			{
			$status_name =	sprintf("%-20s", $statname_list[$RAWstatus]); 
			while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}	
			$statcat =	sprintf("%-20s", $statcat_list[$RAWstatus]); 
			while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}	
			}
		else
			{
			$status_name =	sprintf("%-60s", $statname_list[$RAWstatus]); 
			while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}	
			$statcat =	sprintf("%-60s", $statcat_list[$RAWstatus]); 
			while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}	
			}
		$graph_stats[$i][0]="$status - $status_name - $statcat";

		$ASCII_text .= "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate |\n";

		$i++;
		}

	if ($TOTALcalls < 1)
		{
		$TOTALhours =	'0:00:00';
		$TOTALavg =		'0:00:00';
		$TOTALrate =	'0.00';
		}
	else
		{
		$TOTALrate =	($TOTALcalls / ($TOTALsec / 3600) );
			$TOTALrate =	sprintf("%.2f", $TOTALrate);
		$aTOTALrate =	($TOTALcalls / ($AGENTsec / 3600) );
			$aTOTALrate =	sprintf("%.2f", $aTOTALrate);

		$aTOTALhours =		sec_convert($AGENTsec,'H'); 
		$TOTALhours =		sec_convert($TOTALtimeS,'H'); 
		$TOTALavg_sec =		($TOTALtimeS / $TOTALcalls);
		$TOTALavg =			sec_convert($TOTALavg_sec,'H'); 
		}
	$TOTALcalls =	sprintf("%10s", $TOTALcalls);
	$TOTALhours =	sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
	$aTOTALhours =	sprintf("%10s", $aTOTALhours);while(strlen($aTOTALhours)>10) {$aTOTALhours = substr("$aTOTALhours", 0, -1);}
	$TOTALavg =	sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
	$TOTALrate =	sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
	$aTOTALrate =	sprintf("%8s", $aTOTALrate);while(strlen($aTOTALrate)>8) {$aTOTALrate = substr("$aTOTALrate", 0, -1);}

	$ASCII_text .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
	$ASCII_text .= "| TOTAL:                                               | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |          |\n";
#	$ASCII_text .= "|   AGENT TIME                                                      | $aTOTALhours |                     | $aTOTALrate |\n";
	$ASCII_text .= "+------------------------------------------------------+------------+------------+---------------------+----------+\n";

	for ($d=0; $d";
		$TOTALTIME_graph.="  ";
		$AVGTIME_graph.="  ";
		$CALLSHOUR_graph.="  ";
		$CALLSHOUR_agent_graph.="  ";
	}
	$CALLS_graph.="
CALL STATUS STATS
STATUS
CALLS 
TOTAL TIME
AVG TIME
CALLS/HR
AGENT CALLS/HR
".$graph_stats[$d][1]."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][2], 'H')."
".$graph_stats[$d][0]."
".sec_convert($graph_stats[$d][3], 'H')."
".$graph_stats[$d][0]."
".$graph_stats[$d][4]."
".$graph_stats[$d][0]."
".$graph_stats[$d][5]."
TOTAL:
".trim($TOTALcalls)."
";
	$TOTALTIME_graph.="