LICENSE: AGPLv2 # # CHANGES # # 90601-1443 - First build # require("dbconnect.php"); require("functions.php"); $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} if (isset($_GET["shift"])) {$shift=$_GET["shift"];} elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} $PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); if (strlen($shift)<2) {$shift='ALL';} ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin FROM system_settings;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysql_num_rows($rslt); $i=0; while ($i < $qm_conf_ct) { $row=mysql_fetch_row($rslt); $non_latin = $row[0]; $i++; } ##### END SETTINGS LOOKUP ##### ########################################### $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $auth=$row[0]; if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth)) { Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); Header("HTTP/1.0 401 Unauthorized"); echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n"; exit; } $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $STARTtime = date("U"); if (!isset($group)) {$group = '';} if (!isset($query_date)) {$query_date = $NOW_DATE;} if (!isset($end_date)) {$end_date = $NOW_DATE;} $stmt="select did_id,did_pattern,did_description from vicidial_inbound_dids;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $groups_to_print = mysql_num_rows($rslt); $i=0; while ($i < $groups_to_print) { $row=mysql_fetch_row($rslt); $groups[$i] = $row[0]; $group_patterns[$i] = $row[1]; $group_names[$i] = $row[2]; $i++; } $i=0; $group_string='|'; $group_ct = count($group); while($i < $group_ct) { $group_string .= "$group[$i]|"; $group_SQL .= "'$group[$i]',"; $groupQS .= "&group[]=$group[$i]"; $i++; } if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) ) { $group_SQL = "''"; # $group_SQL = "group_id IN('')"; } else { $group_SQL = eregi_replace(",$",'',$group_SQL); # $group_SQL = "group_id IN($group_SQL)"; } ?> \n"; echo "Inbound DIDs Report\n"; $short_header=1; require("admin_header.php"); if ($DB > 0) { echo "
\n"; echo "$group_ct|$group_string|$group_SQL\n"; echo "
\n"; echo "$shift|$query_date|$end_date\n"; echo "
\n"; } echo "
"; echo "
\n"; echo "
\n"; echo "\n"; echo "
to
\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "           MODIFY | REPORTS \n"; echo "
\n"; echo "
\n"; echo "
";


if (!$group)
{
echo "\n\n";
echo "PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
}

else
{
### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###

if ($shift == 'AM') 
	{
#	$time_BEGIN=$AM_shift_BEGIN;
#	$time_END=$AM_shift_END;
#	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
#	if (strlen($time_END) < 6) {$time_END = "15:15:00";}
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}   
	if (strlen($time_END) < 6) {$time_END = "11:59:59";}
#	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}   
#	if (strlen($time_END) < 6) {$time_END = "11:59:59";}
	}
if ($shift == 'PM') 
	{
#	$time_BEGIN=$PM_shift_BEGIN;
#	$time_END=$PM_shift_END;
#	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
#	if (strlen($time_END) < 6) {$time_END = "23:15:00";}
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
	if (strlen($time_END) < 6) {$time_END = "23:59:59";}
	}
if ($shift == 'ALL') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
	if (strlen($time_END) < 6) {$time_END = "23:59:59";}
	}
if ($shift == 'DAYTIME') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
	if (strlen($time_END) < 6) {$time_END = "00:59:59";}
	}
if ($shift == '10AM-6PM') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
	if (strlen($time_END) < 6) {$time_END = "17:59:59";}
	}
if ($shift == '9AM-1AM') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
	if (strlen($time_END) < 6) {$time_END = "00:59:59";}
	}
if ($shift == '845-1745') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
	if (strlen($time_END) < 6) {$time_END = "17:44:59";}
	}
if ($shift == '1745-100') 
	{
	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
	if (strlen($time_END) < 6) {$time_END = "00:59:59";}
	}

$query_date_BEGIN = "$query_date $time_BEGIN";   
$query_date_END = "$end_date $time_END";

$SQdate_ARY =	explode(' ',$query_date_BEGIN);
$SQday_ARY =	explode('-',$SQdate_ARY[0]);
$SQtime_ARY =	explode(':',$SQdate_ARY[1]);
$EQdate_ARY =	explode(' ',$query_date_END);
$EQday_ARY =	explode('-',$EQdate_ARY[0]);
$EQtime_ARY =	explode(':',$EQdate_ARY[1]);

$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);

$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );

$DURATIONsec = ($EQepoch - $SQepoch);
$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );

	if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
		{
		$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
		$query_date_END = date("Y-m-d H:i:s", $EQepoch);
		$DURATIONday++;
		}

echo "Inbound DID Report                      $NOW_TIME\n";
echo "\n";
echo "Time range $DURATIONday days: $query_date_BEGIN to $query_date_END\n\n";
#echo "Time range day sec: $SQsec - $EQsec   Day range in epoch: $SQepoch - $EQepoch   Start: $SQepochDAY\n";

$d=0;
while ($d < $DURATIONday)
	{
	$dSQepoch = ($SQepoch + ($d * 86400) );
	$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) ) );

	if ($EQsec < $SQsec)
		{
		$dEQepoch = ($dEQepoch + 86400);
		}

	$daySTART[$d] = date("Y-m-d H:i:s", $dSQepoch);
	$dayEND[$d] = date("Y-m-d H:i:s", $dEQepoch);

	$d++;
	}

##########################################################################
#########  CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####

### BUILD HOUR:MIN DISPLAY ARRAY ###
$i=0;
$h=4;
$j=0;
$Zhour=1;
$active_time=0;
$hour =		($SQtime_ARY[0] - 1);
$startSEC = ($SQsec - 900);
$endSEC =	($SQsec - 1);
if ($SQtime_ARY[1] > 14) 
	{
	$h=1;
	$hour++;
	if ($hour < 10) {$hour = "0$hour";}
	}
if ($SQtime_ARY[1] > 29) {$h=2;}
if ($SQtime_ARY[1] > 44) {$h=3;}
while ($i < 96)
	{
	$startSEC = ($startSEC + 900);
	$endSEC = ($endSEC + 900);
	$time = '      ';
	if ($h >= 4)
		{
		$hour++;
		if ($Zhour == '00') 
			{
			$startSEC=0;
			$endSEC=899;
			}
		$h=0;
		if ($hour < 10) {$hour = "0$hour";}
		$Stime="$hour:00";
		$Etime="$hour:15";
		$time = "+$Stime-$Etime+";
		}
	if ($h == 1)
		{
		$Stime="$hour:15";
		$Etime="$hour:30";
		$time = " $Stime-$Etime ";
		}
	if ($h == 2)
		{
		$Stime="$hour:30";
		$Etime="$hour:45";
		$time = " $Stime-$Etime ";
		}
	if ($h == 3)
		{
		$Zhour=$hour;
		$Zhour++;
		if ($Zhour < 10) {$Zhour = "0$Zhour";}
		if ($Zhour == 24) {$Zhour = "00";}
		$Stime="$hour:45";
		$Etime="$Zhour:00";
		$time = " $Stime-$Etime ";
		if ($Zhour == '00') 
			{$hour = ($Zhour - 1);}
		}

	if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or 
		( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or 
		( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
		{
		$HMdisplay[$j] =	$time;
		$HMstart[$j] =		$Stime;
		$HMend[$j] =		$Etime;
		$HMSepoch[$j] =		$startSEC;
		$HMEepoch[$j] =		$endSEC;

		$j++;
		}

	$h++;
	$i++;
	}

$TOTintervals = $j;


### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
$stmt="select UNIX_TIMESTAMP(call_date),extension from vicidial_did_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  did_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$records_to_grab = mysql_num_rows($rslt);
$i=0;
$extension[0]='';
while ($i < $records_to_grab)
	{
	$row=mysql_fetch_row($rslt);
	$dt[$i] =			0;
	$ut[$i] =			($row[0] - $SQepochDAY);
	$extension[$i] =	$row[1];
	while($ut[$i] >= 86400) 
		{
		$ut[$i] = ($ut[$i] - 86400);
		$dt[$i]++;
		}
	if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
		{
		$dt[$i] = ($dt[$i] - 1);
		}

	$i++;
	}

###################################################
### TOTALS DID SUMMARY SECTION ###
if (strlen($extension[0]) > 0)
	{
	echo "DID Summary:\n";
	echo "+--------------------+--------------------------------+------------+------------+\n";
	echo "| DID                | DESCRIPTION                    | ROUTE      | CALLS      |\n";
	echo "+--------------------+--------------------------------+------------+------------+\n";


	$stats_array = array_group_count($extension, 'desc');
	$stats_array_ct = count($stats_array);

	$d=0;
	while ($d < $stats_array_ct)
		{
		$stat_record_array = explode(' ',$stats_array[$d]);
		$stat_count = ($stat_record_array[0] + 0);
		$stat_pattern = $stat_record_array[1];

		$stmt="select did_description,did_route from vicidial_inbound_dids where did_pattern='$stat_pattern';";
		$rslt=mysql_query($stmt, $link);
		$details_to_grab = mysql_num_rows($rslt);
		if ($details_to_grab > 0)
			{
			$row=mysql_fetch_row($rslt);
			$stat_description =		$row[0];
			$stat_route =			$row[1];
			}

		$totCALLS =			($totCALLS + $stat_count);
		$stat_pattern =		sprintf("%-18s", $stat_pattern);
		$stat_description =	sprintf("%-30s", $stat_description);
		while (strlen($stat_description) > 30) {$stat_description = eregi_replace(".$",'',$stat_description);}
		$stat_route =		sprintf("%-10s", $stat_route);
		$stat_count =		sprintf("%10s", $stat_count);

		$stat_pattern = "$stat_pattern";

		echo "| $stat_pattern | $stat_description | $stat_route | $stat_count |\n";
		$d++;
		}

		$FtotCALLS =	sprintf("%10s", $totCALLS);

	echo "+--------------------+--------------------------------+------------+------------+\n";
	echo "|                                                           TOTALS | $FtotCALLS |\n";
	echo "+------------------------------------------------------------------+------------+\n";
	}



### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
$MT[0]='0';
$totCALLS=0;
$totCALLSmax=0;
$totCALLSdate=$MT;
$qrtCALLS=$MT;
$qrtCALLSavg=$MT;
$qrtCALLSmax=$MT;
$j=0;
while ($j < $TOTintervals)
	{
	$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
	$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
	$qrtCALLS[$j]=0; $qrtCALLSmax[$j]=0;
	$i=0;
	while ($i < $records_to_grab)
		{
		if ( ($ut[$i] >= $HMSepoch[$j]) and ($ut[$i] <= $HMEepoch[$j]) )
			{
			$totCALLS++;
			$qrtCALLS[$j]++;
			$dtt = $dt[$i];
			$totCALLSdate[$dtt]++;
			if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
			if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}

			if ($qs[$i] == 0) {$hd__0[$j]++;}
			if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
			if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
			if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
			if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
			if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
			if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
			if ($qs[$i] > 120) {$hd121[$j]++;}

			}
		
		$i++;
		}

	$j++;
	}




###################################################
### TOTALS DATE SUMMARY SECTION ###
echo "\nDate Summary:\n";
echo "+-------------------------------------------+--------+\n";
echo "| SHIFT                                     |        |\n";
echo "| DATE-TIME RANGE                           | CALLS  |\n";
echo "+-------------------------------------------+--------+\n";

$d=0;
while ($d < $DURATIONday)
	{
	if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}

	if ($totCALLSsecDATE[$d] > 0)
		{
		$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);

		$totTIME_M = ($totCALLSsecDATE[$d] / 60);
		$totTIME_M_int = round($totTIME_M, 2);
		$totTIME_M_int = intval("$totTIME_M");
		$totTIME_S = ($totTIME_M - $totTIME_M_int);
		$totTIME_S = ($totTIME_S * 60);
		$totTIME_S = round($totTIME_S, 0);
		if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
		$totTIME_MS = "$totTIME_M_int:$totTIME_S";
		$totTIME_MS =		sprintf("%8s", $totTIME_MS);
		}
	else 
		{
		$totCALLSavgDATE[$d] = 0;
		$totTIME_MS='        ';
		}

	if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]='';}
	$totCALLSdate[$d] =	sprintf("%6s", $totCALLSdate[$d]);

	echo "| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] |\n";
	$d++;
	}

	$FtotCALLS =	sprintf("%6s", $totCALLS);

echo "+-------------------------------------------+--------+\n";
echo "|                                    TOTALS | $FtotCALLS |\n";
echo "+-------------------------------------------+--------+\n";


	## FORMAT OUTPUT ##
	$i=0;
	$hi_hour_count=0;
	$hi_hold_count=0;

	while ($i < $TOTintervals)
		{
		if ($qrtCALLS[$i] > 0)
			{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}

		if ($qrtCALLS[$i] > $hi_hour_count) {$hi_hour_count = $qrtCALLS[$i];}

		$i++;
		}

if ($hi_hour_count < 1)
	{$hour_multiplier = 0;}
else
	{$hour_multiplier = (70 / $hi_hour_count);}
if ($hi_hold_count < 1)
	{$hold_multiplier = 0;}
else
	{$hold_multiplier = (70 / $hi_hold_count);}




###################################################################
#########  HOLD TIME, CALL AND DROP STATS 15-MINUTE INCREMENTS ####

echo "\n";
echo "---------- HOLD TIME, CALL AND DROP STATS\n";

echo "";

echo "";
echo "\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP\n";


$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 72) 
	{
	if ( ($k < 1) or ($hour_multiplier <= 0) )
		{$scale_num = 70;}
	else
		{
		$TMPscale_num=(73 / $hour_multiplier);
		$TMPscale_num = round($TMPscale_num, 0);
		$scale_num=($k / $hour_multiplier);
		$scale_num = round($scale_num, 0);
		}
	$tmpscl = "$call_scale$TMPscale_num";

	if ( ($Mk >= 4) or (strlen($tmpscl)==73) )
		{
		$Mk=0;
		$LENscale_num = (strlen($scale_num));
		$k = ($k + $LENscale_num);
		$call_scale .= "$scale_num";
		}
	else
		{
		$call_scale .= " ";
		$k++;   $Mk++;
		}
	}
$k=1;
$Mk=0;
$hold_scale = '0';
while ($k <= 72) 
	{
	if ( ($k < 1) or ($hold_multiplier <= 0) )
		{$scale_num = 70;}
	else
		{
		$TMPscale_num=(73 / $hold_multiplier);
		$TMPscale_num = round($TMPscale_num, 0);
		$scale_num=($k / $hold_multiplier);
		$scale_num = round($scale_num, 0);
		}
	$tmpscl = "$hold_scale$TMPscale_num";

	if ( ($Mk >= 4) or (strlen($tmpscl)==73) )
		{
		$Mk=0;
		$LENscale_num = (strlen($scale_num));
		$k = ($k + $LENscale_num);
		$hold_scale .= "$scale_num";
		}
	else
		{
		$hold_scale .= " ";
		$k++;   $Mk++;
		}
	}


echo "+-------------+-------------------------------------------------------------------------+-------+\n";
echo "|    TIME     |    CALLS HANDLED                                                        |       |\n";
echo "| 15 MIN INT  |$call_scale| TOTAL |\n";
echo "+-------------+-------------------------------------------------------------------------+-------+\n";

$i=0;
while ($i < $TOTintervals)
	{
	$char_counter=0;
	### BEGIN HOLD TIME TOTALS GRAPH ###
		$Ghour_count = $qrtCALLS[$i];
	if ($Ghour_count > 0) {$no_lines_yet=0;}

	$Gavg_hold = $qrtQUEUEavg[$i];
	if ($Gavg_hold < 1) 
		{
		if ($i < 0)
			{
			$do_nothing=1;
			}
		else
			{
			$TOT_lines++;
			$qrtQUEUEavg[$i] =	sprintf("%5s", $qrtQUEUEavg[$i]);
			$qrtQUEUEmax[$i] =	sprintf("%5s", $qrtQUEUEmax[$i]);
			echo "|$HMdisplay[$i]|";
		#	$k=0;   while ($k <= 22) {echo " ";   $k++;}
		#	echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
			}
		}
	else
		{
		$TOT_lines++;
		$no_lines_yet=0;
		$Xavg_hold = ($Gavg_hold * $hold_multiplier);
		$Yavg_hold = (19 - $Xavg_hold);

		$qrtQUEUEavg[$i] =	sprintf("%5s", $qrtQUEUEavg[$i]);
		$qrtQUEUEmax[$i] =	sprintf("%5s", $qrtQUEUEmax[$i]);

	#	echo "|$HMdisplay[$i]|";
		echo "|$HMdisplay[$i]|";
	#	$k=0;   while ($k <= $Xavg_hold) {echo "*";   $k++;   $char_counter++;}
	#	if ($char_counter >= 22) {echo "H";   $char_counter++;}
	#	else {echo "*H";   $char_counter++;   $char_counter++;}
	#	$k=0;   while ($k <= $Yavg_hold) {echo " ";   $k++;   $char_counter++;}
	#		while ($char_counter <= 22) {echo " ";   $char_counter++;}
	#	echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
		}
	### END HOLD TIME TOTALS GRAPH ###

	$char_counter=0;
 	### BEGIN CALLS TOTALS GRAPH ###
	$Ghour_count = $qrtCALLS[$i];
	if ($Ghour_count < 1) 
		{
		if ($i < 0)
			{
			$do_nothing=1;
			}
		else
			{
			if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
			$qrtCALLS[$i] =	sprintf("%5s", $qrtCALLS[$i]);
		#	echo "  |";
			$k=0;   while ($k <= 72) {echo " ";   $k++;}
			echo "| $qrtCALLS[$i] |\n";
			}
		}
	else
		{
		$no_lines_yet=0;
		$Xhour_count = ($Ghour_count * $hour_multiplier);
		$Yhour_count = (69 - $Xhour_count);

		$Gdrop_count = $qrtDROPS[$i];
		if ($Gdrop_count < 1) 
			{
			if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
			$qrtCALLS[$i] =	sprintf("%5s", $qrtCALLS[$i]);

			echo "";
			$k=0;   while ($k <= $Xhour_count) {echo "*";   $k++;   $char_counter++;}
			if ($char_counter > 71) {echo "C";   $char_counter++;}
			else {echo "*C";   $char_counter++;   $char_counter++;}
			$k=0;   while ($k <= $Yhour_count) {echo " ";   $k++;   $char_counter++;}
				while ($char_counter <= 72) {echo " ";   $char_counter++;}
			echo "| $qrtCALLS[$i] |\n";
			}
		else
			{
			$Xdrop_count = ($Gdrop_count * $hour_multiplier);

		#	if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}

			$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );

			if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
			$qrtCALLS[$i] =	sprintf("%5s", $qrtCALLS[$i]);
			$qrtDROPS[$i] =	sprintf("%5s", $qrtDROPS[$i]);

			echo "";
			$k=0;   while ($k <= $Xdrop_count) {echo ">";   $k++;   $char_counter++;}
			echo "D";   $char_counter++;
			$k=0;   while ($k <= $XXhour_count) {echo "*";   $k++;   $char_counter++;}
			echo "C";   $char_counter++;
			$k=0;   while ($k <= $Yhour_count) {echo " ";   $k++;   $char_counter++;}
				while ($char_counter <= 72) {echo " ";   $char_counter++;}

			echo "| $qrtCALLS[$i] |\n";
			}
		}
	### END CALLS TOTALS GRAPH ###

	$i++;
	}


if ($totQUEUEsec > 0)
	{$totQUEUEavgRAW = ($totCALLS / $totQUEUEsec);}
else
	{$totQUEUEavgRAW = 0;}
$totQUEUEavg =	sprintf("%5s", $totQUEUEavg); 
	while (strlen($totQUEUEavg)>5) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
$totQUEUEmax =	sprintf("%5s", $totQUEUEmax);
	while (strlen($totQUEUEmax)>5) {$totQUEUEmax = ereg_replace(".$",'',$totQUEUEmax);}
$totDROPS =	sprintf("%5s", $totDROPS);
$totCALLS =	sprintf("%5s", $totCALLS);


echo "+-------------+-------------------------------------------------------------------------+-------+\n";
echo "| TOTAL       |                                                                         | $totCALLS |\n";
echo "+-------------+-------------------------------------------------------------------------+-------+\n";



$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds\n";
}



?>