LICENSE: AGPLv2 # # CHANGES # # 60619-1717 - Added variable filtering to eliminate SQL injection attack threat # - Added required user/pass to gain access to this page # 90508-0644 - Changed to PHP long tags # 130610-1133 - Finalized changing of all ereg instances to preg # 130621-0728 - Added filtering of input to prevent SQL injection attacks and new user auth # 130901-2012 - Changed to mysqli PHP functions # 140328-0005 - Converted division calculations to use MathZDC function # 141114-0732 - Finalized adding QXZ translation to all admin files # 141230-1441 - Added code for on-the-fly language translations display # 170409-1534 - Added IP List validation code # 170412-2129 - Updated for new park logging # 170808-0220 - Added detailed log option # 170823-2154 - Added HTML formatting and screen colors # 180311-0327 - Added unique lead ID count # 191013-0858 - Fixes for PHP7 # 220303-1614 - Added allow_web_debug system setting # $startMS = microtime(); require("dbconnect_mysqli.php"); require("functions.php"); $report_name = 'Agent Parked Call Report'; $db_source = 'M'; $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF); if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} if (isset($_GET["show_details"])) {$show_details=$_GET["show_details"];} elseif (isset($_POST["show_details"])) {$show_details=$_POST["show_details"];} if (isset($_GET["sort_by_details"])) {$sort_by_details=$_GET["sort_by_details"];} elseif (isset($_POST["sort_by_details"])) {$sort_by_details=$_POST["sort_by_details"];} if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];} elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];} if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} $DB=preg_replace("/[^0-9a-zA-Z]/","",$DB); $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $STARTtime = date("U"); if (!isset($group)) {$group = '';} if (!isset($query_date)) {$query_date = $NOW_DATE;} ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin,enable_languages,language_method,allow_web_debug FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); #if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $non_latin = $row[0]; $SSenable_languages = $row[1]; $SSlanguage_method = $row[2]; $SSallow_web_debug = $row[3]; } if ($SSallow_web_debug < 1) {$DB=0;} ##### END SETTINGS LOOKUP ##### ########################################### $group = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$group); $show_details = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$show_details); $sort_by_details = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$sort_by_details); $query_date = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$query_date); $submit = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$submit); $SUBMIT = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$SUBMIT); $report_display_type = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$report_display_type); if ($non_latin < 1) { $PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW); } else { $PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW); } $stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $sl_ct = mysqli_num_rows($rslt); if ($sl_ct > 0) { $row=mysqli_fetch_row($rslt); $VUselected_language = $row[0]; } $auth=0; $reports_auth=0; $admin_auth=0; $auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0); if ($auth_message == 'GOOD') {$auth=1;} if ($auth > 0) { $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $admin_auth=$row[0]; $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $reports_auth=$row[0]; if ($reports_auth < 1) { $VDdisplayMESSAGE = _QXZ("You are not allowed to view reports"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ( ($reports_auth > 0) and ($admin_auth < 1) ) { $ADD=999999; $reports_only_user=1; } } else { $VDdisplayMESSAGE = _QXZ("Login incorrect, please try again"); if ($auth_message == 'LOCK') { $VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ($auth_message == 'IPBLOCK') { $VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip"; Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\""); Header("HTTP/1.0 401 Unauthorized"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n"; exit; } $date = date("r"); $ip = getenv("REMOTE_ADDR"); $browser = getenv("HTTP_USER_AGENT"); ##### BEGIN log visit to the vicidial_report_log table ##### $LOGip = getenv("REMOTE_ADDR"); $LOGbrowser = getenv("HTTP_USER_AGENT"); $LOGscript_name = getenv("SCRIPT_NAME"); $LOGserver_name = getenv("SERVER_NAME"); $LOGserver_port = getenv("SERVER_PORT"); $LOGrequest_uri = getenv("REQUEST_URI"); $LOGhttp_referer = getenv("HTTP_REFERER"); $LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser); $LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri); $LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer); if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';} else {$HTTPprotocol = 'http://';} if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';} else {$LOGserver_port = ":$LOGserver_port";} $LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri"; $LOGhostname = php_uname('n'); if (strlen($LOGhostname)<1) {$LOGhostname='X';} if (strlen($LOGserver_name)<1) {$LOGserver_name='X';} $stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $webserver_id_ct = mysqli_num_rows($rslt); if ($webserver_id_ct > 0) { $row=mysqli_fetch_row($rslt); $webserver_id = $row[0]; } else { ##### insert webserver entry $stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); $webserver_id = mysqli_insert_id($link); } $stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user, $query_date, $end_date, $call_status, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $report_log_id = mysqli_insert_id($link); ##### END log visit to the vicidial_report_log table ##### if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) ) { mysqli_close($link); $use_slave_server=1; $db_source = 'S'; require("dbconnect_mysqli.php"); $MAIN.="\n"; } $stmt="SELECT full_name,user_group,admin_hide_lead_data,admin_hide_phone_data from vicidial_users where user='$PHP_AUTH_USER';"; $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $LOGfullname = $row[0]; $LOGuser_group = $row[1]; $LOGadmin_hide_lead_data = $row[2]; $LOGadmin_hide_phone_data = $row[3]; $stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups from vicidial_user_groups where user_group='$LOGuser_group';"; if ($DB) {$MAIN.="|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $LOGallowed_campaigns = $row[0]; $LOGallowed_reports = $row[1]; $LOGadmin_viewable_groups = $row[2]; $LOGallowed_campaignsSQL=''; $whereLOGallowed_campaignsSQL=''; if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) ) { $rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns); $rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL); $LOGallowed_campaignsSQL = "and channel_group IN('$rawLOGallowed_campaignsSQL')"; $whereLOGallowed_campaignsSQL = "where channel_group IN('$rawLOGallowed_campaignsSQL')"; } if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) ) { Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\""); Header("HTTP/1.0 401 Unauthorized"); echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n"; exit; } $stmt="select distinct channel_group from park_log $whereLOGallowed_campaignsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $groups_to_print = mysqli_num_rows($rslt); $i=0; $groups=array(); while ($i < $groups_to_print) { $row=mysqli_fetch_row($rslt); $groups[$i] =$row[0]; $i++; } ##### BEGIN Define colors and logo ##### $SSmenu_background='015B91'; $SSframe_background='D9E6FE'; $SSstd_row1_background='9BB9FB'; $SSstd_row2_background='B9CBFD'; $SSstd_row3_background='8EBCFD'; $SSstd_row4_background='B6D3FC'; $SSstd_row5_background='FFFFFF'; $SSalt_row1_background='BDFFBD'; $SSalt_row2_background='99FF99'; $SSalt_row3_background='CCFFCC'; $screen_color_stmt="select admin_screen_colors from system_settings"; $screen_color_rslt=mysql_to_mysqli($screen_color_stmt, $link); $screen_color_row=mysqli_fetch_row($screen_color_rslt); $agent_screen_colors="$screen_color_row[0]"; if ($agent_screen_colors != 'default') { $asc_stmt = "SELECT menu_background,frame_background,std_row1_background,std_row2_background,std_row3_background,std_row4_background,std_row5_background,alt_row1_background,alt_row2_background,alt_row3_background,web_logo FROM vicidial_screen_colors where colors_id='$agent_screen_colors';"; $asc_rslt=mysql_to_mysqli($asc_stmt, $link); $qm_conf_ct = mysqli_num_rows($asc_rslt); if ($qm_conf_ct > 0) { $asc_row=mysqli_fetch_row($asc_rslt); $SSmenu_background = $asc_row[0]; $SSframe_background = $asc_row[1]; $SSstd_row1_background = $asc_row[2]; $SSstd_row2_background = $asc_row[3]; $SSstd_row3_background = $asc_row[4]; $SSstd_row4_background = $asc_row[5]; $SSstd_row5_background = $asc_row[6]; $SSalt_row1_background = $asc_row[7]; $SSalt_row2_background = $asc_row[8]; $SSalt_row3_background = $asc_row[9]; $SSweb_logo = $asc_row[10]; } } $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.="\n"; $HEADER.=""._QXZ("$report_name")."\n"; $short_header=1; $MAIN.="
"; $MAIN.="
\n"; $MAIN.="
\n"; $MAIN.="\n"; $MAIN.=_QXZ("Date").":\n"; $MAIN.=""; $MAIN.="\n"; $MAIN.="\n"; $MAIN.="\n"; $MAIN.=_QXZ("Display as:")." "; $MAIN.=""; $MAIN.="\n"; $MAIN.=""._QXZ("Show details")."\n"; $MAIN.="\n"; $MAIN.="\n"; $MAIN.="           "._QXZ("MODIFY")." | "._QXZ("REPORTS")." \n"; $MAIN.="
\n"; $MAIN.="
\n\n"; $TEXT.="
\n\n";


if (!$group)
{
$MAIN.="\n\n";
$MAIN.=_QXZ("PLEASE SELECT A GROUP AND DATE ABOVE AND CLICK SUBMIT")."\n";
}

else
{


$TEXT.=_QXZ("Park Stats",48)." $NOW_TIME\n";
$TEXT.="\n";
$TEXT.="---------- "._QXZ("TOTALS")."\n";

$HTML.="
"; $HTML.=""; $HTML.=""; $HTML.="\n"; $stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $row=mysqli_fetch_row($rslt); $TOTALcalls = sprintf("%10s", $row[0]); $average_hold_seconds = MathZDC($row[1], $row[0]); $average_hold_seconds = round($average_hold_seconds, 0); $average_hold_seconds = sprintf("%10s", $average_hold_seconds); $stmt="select count(distinct lead_id) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $row=mysqli_fetch_row($rslt); $TOTALleads = sprintf("%10s", $row[0]); $TEXT.=_QXZ("Total Calls parked in this Group:",45)." $TOTALcalls\n"; $TEXT.=_QXZ("Total Leads parked in this Group:",45)." $TOTALleads\n"; $TEXT.=_QXZ("Average Hold Time(seconds) for Parked Calls:",45)." $average_hold_seconds\n"; $TEXT.="\n"; $TEXT.="---------- "._QXZ("DROPS")."\n"; $HTML.=""; $HTML.="
"._QXZ("Park Stats",48)." $NOW_TIME
"._QXZ("TOTALS")."
"; $HTML.=_QXZ("Total Calls parked in this Group:")." $TOTALcalls
"; $HTML.=_QXZ("Total Leads parked in this Group:")." $TOTALleads
"; $HTML.=_QXZ("Average Hold Time(seconds) for Parked Calls:")." $average_hold_seconds"; $HTML.="

"; $HTML.=""._QXZ("DROPS")."
"; $stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $row=mysqli_fetch_row($rslt); $DROPcalls = sprintf("%10s", $row[0]); $DROPpercent = (MathZDC($DROPcalls, $TOTALcalls) * 100); $DROPpercent = round($DROPpercent, 0); $average_hold_seconds = MathZDC($row[1], $row[0]); $average_hold_seconds = round($average_hold_seconds, 0); $average_hold_seconds = sprintf("%10s", $average_hold_seconds); $TEXT.=_QXZ("Total Dropped Calls:",45)." $DROPcalls $DROPpercent%\n"; $TEXT.=_QXZ("Average Hold Time(seconds) for Dropped Calls:",45)." $average_hold_seconds\n"; $HTML.=_QXZ("Total Dropped Calls:")." $DROPcalls $DROPpercent%
"; $HTML.=_QXZ("Average Hold Time(seconds) for Dropped Calls:")." $average_hold_seconds"; $HTML.="
"; ############################## ######### USER STATS $TEXT.="\n"; $TEXT.="---------- "._QXZ("USER PARK STATS").":\n"; $TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n"; $TEXT.="| "._QXZ("USER",43)." | "._QXZ("CALLS",10)." | "._QXZ("LEADS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." | "._QXZ("DROPS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." |\n"; $TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n"; $HTML.="
"; $HTML.=""; $HTML.=""; $HTML.="\n"; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.="\n"; $stmt="select park_log.user,full_name,count(*),sum(parked_sec),avg(parked_sec) from park_log,vicidial_users where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user is not null and park_log.user=vicidial_users.user group by park_log.user;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $users_to_print = mysqli_num_rows($rslt); $i=0; $user=array(); $full_name=array(); $USERcalls=array(); $USERleads=array(); $USERtotTALK_MS=array(); $USERavgTALK_MS=array(); while ($i < $users_to_print) { $row=mysqli_fetch_row($rslt); $user[$i] = $row[0]; $full_name[$i] = sprintf("%-43s", "$row[0] - $row[1]"); while(strlen($full_name[$i])>43) {$full_name[$i] = substr("$full_name[$i]", 0, -1);} $USERcalls[$i] = sprintf("%10s", $row[2]); $USERleads[$i] = 0; $USERtotTALK = $row[3]; $USERavgTALK = $row[4]; $USERtotTALK_M = MathZDC($USERtotTALK, 60); $USERtotTALK_M = round($USERtotTALK_M, 2); $USERtotTALK_M_int = intval("$USERtotTALK_M"); $USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int); $USERtotTALK_S = ($USERtotTALK_S * 60); $USERtotTALK_S = round($USERtotTALK_S, 0); if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";} $USERtotTALK_MS[$i] = "$USERtotTALK_M_int:$USERtotTALK_S"; $USERtotTALK_MS[$i] = sprintf("%6s", $USERtotTALK_MS[$i]); $USERavgTALK_M = MathZDC($USERavgTALK, 60); $USERavgTALK_M = round($USERavgTALK_M, 2); $USERavgTALK_M_int = intval("$USERavgTALK_M"); $USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int); $USERavgTALK_S = ($USERavgTALK_S * 60); $USERavgTALK_S = round($USERavgTALK_S, 0); if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";} $USERavgTALK_MS[$i] = "$USERavgTALK_M_int:$USERavgTALK_S"; $USERavgTALK_MS[$i] = sprintf("%6s", $USERavgTALK_MS[$i]); $i++; } $i=0; $USERdrops=array(); $USERtotDROP_MS=array(); $USERavgDROP_MS=array(); while ($i < $users_to_print) { $stmt="select count(*),sum(parked_sec),avg(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $drop_to_print = mysqli_num_rows($rslt); if ($users_to_print > 0) { $row=mysqli_fetch_row($rslt); $USERdrops[$i] = sprintf("%10s", $row[0]); $USERtotDROP = $row[1]; $USERavgDROP = $row[2]; $USERtotDROP_M = MathZDC($USERtotDROP, 60); $USERtotDROP_M = round($USERtotDROP_M, 2); $USERtotDROP_M_int = intval("$USERtotDROP_M"); $USERtotDROP_S = ($USERtotDROP_M - $USERtotDROP_M_int); $USERtotDROP_S = ($USERtotDROP_S * 60); $USERtotDROP_S = round($USERtotDROP_S, 0); if ($USERtotDROP_S < 10) {$USERtotDROP_S = "0$USERtotDROP_S";} $USERtotDROP_MS[$i] = "$USERtotDROP_M_int:$USERtotDROP_S"; $USERtotDROP_MS[$i] = sprintf("%6s", $USERtotDROP_MS[$i]); $USERavgDROP_M = MathZDC($USERavgDROP, 60); $USERavgDROP_M = round($USERavgDROP_M, 2); $USERavgDROP_M_int = intval("$USERavgDROP_M"); $USERavgDROP_S = ($USERavgDROP_M - $USERavgDROP_M_int); $USERavgDROP_S = ($USERavgDROP_S * 60); $USERavgDROP_S = round($USERavgDROP_S, 0); if ($USERavgDROP_S < 10) {$USERavgDROP_S = "0$USERavgDROP_S";} $USERavgDROP_MS[$i] = "$USERavgDROP_M_int:$USERavgDROP_S"; $USERavgDROP_MS[$i] = sprintf("%6s", $USERavgDROP_MS[$i]); } $stmt="select count(distinct lead_id) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$MAIN.="$stmt\n";} $drop_to_print = mysqli_num_rows($rslt); if ($users_to_print > 0) { $row=mysqli_fetch_row($rslt); $USERleads[$i] = sprintf("%10s", $row[0]); } $TEXT.="| $full_name[$i] | $USERcalls[$i] | $USERleads[$i] | $USERtotTALK_MS[$i] | $USERavgTALK_MS[$i] | $USERdrops[$i] | $USERtotDROP_MS[$i] | $USERavgDROP_MS[$i] |\n"; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.="\n"; $i++; } $TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n"; $HTML.="
"._QXZ("USER PARK STATS")."
"._QXZ("USER").""._QXZ("CALLS").""._QXZ("LEADS").""._QXZ("TIME M").""._QXZ("AVRG M").""._QXZ("DROPS").""._QXZ("TIME M").""._QXZ("AVRG M")."
$full_name[$i]$USERcalls[$i]$USERleads[$i]$USERtotTALK_MS[$i]$USERavgTALK_MS[$i]$USERdrops[$i]$USERtotDROP_MS[$i]$USERavgDROP_MS[$i]
\n"; ############################## ######### TIME STATS $TEXT.="\n\n"; $TEXT.="---------- "._QXZ("TIME STATS"); $TEXT.=""; $HTML.="
"; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.="
"._QXZ("TIME STATS")."
";

$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
$hour_count=array();
$drop_count=array();
while ($i <= 96)
	{
	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:00:00' and parked_time <= '$query_date $h:14:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$hour_count[$i] = $row[0];
	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
	if ($hour_count[$i] > 0) {$last_full_record = $i;}
	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:00:00' and parked_time <= '$query_date $h:14:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$drop_count[$i] = $row[0];
	$i++;


	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:15:00' and parked_time <= '$query_date $h:29:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$hour_count[$i] = $row[0];
	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
	if ($hour_count[$i] > 0) {$last_full_record = $i;}
	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:15:00' and parked_time <= '$query_date $h:29:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$drop_count[$i] = $row[0];
	$i++;

	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:30:00' and parked_time <= '$query_date $h:44:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$hour_count[$i] = $row[0];
	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
	if ($hour_count[$i] > 0) {$last_full_record = $i;}
	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:30:00' and parked_time <= '$query_date $h:44:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$drop_count[$i] = $row[0];
	$i++;

	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:45:00' and parked_time <= '$query_date $h:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$hour_count[$i] = $row[0];
	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
	if ($hour_count[$i] > 0) {$last_full_record = $i;}
	$stmt="select count(*) from park_log where parked_time >= '$query_date $h:45:00' and parked_time <= '$query_date $h:59:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);";
	$rslt=mysql_to_mysqli($stmt, $link);
	if ($DB) {$MAIN2.="$stmt\n";}
	$row=mysqli_fetch_row($rslt);
	$drop_count[$i] = $row[0];
	$i++;
	$h++;
	}

$hour_multiplier = MathZDC(100, $hi_hour_count);
#$hour_multiplier = round($hour_multiplier, 0);

$MAIN2.="\n";
$MAIN2.=_QXZ("GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP")."\n";

$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102) 
	{
	if ($Mk >= 5) 
		{
		$Mk=0;
		$scale_num=MathZDC($k, $hour_multiplier);
		$scale_num = round($scale_num, 0);
		$LENscale_num = (strlen($scale_num));
		$k = ($k + $LENscale_num);
		$call_scale .= "$scale_num";
		}
	else
		{
		$call_scale .= " ";
		$k++;   $Mk++;
		}
	}


$MAIN2.="+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
$MAIN2.="| "._QXZ("HOUR",4)." |$call_scale| "._QXZ("DROPS",5)." | "._QXZ("TOTAL",5)." |\n";
$MAIN2.="+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";

$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;

while ($i <= 96)
	{
	$char_counter=0;
	$time = '      ';
	if ($h >= 4) 
		{
		$hour++;
		$h=0;
		if ($hour < 10) {$hour = "0$hour";}
		$time = "+$hour$ZZ+";
		}
	if ($h == 1) {$time = "   15 ";}
	if ($h == 2) {$time = "   30 ";}
	if ($h == 3) {$time = "   45 ";}
	$Ghour_count = $hour_count[$i];
	if ($Ghour_count < 1) 
		{
		if ( ($no_lines_yet) or ($i > $last_full_record) )
			{
			$do_nothing=1;
			}
		else
			{
			$hour_count[$i] =	sprintf("%-5s", $hour_count[$i]);
			$MAIN2.="|$time|";
			$k=0;   while ($k <= 102) {$MAIN2.=" ";   $k++;}
			$MAIN2.="| $hour_count[$i] |\n";
			}
		}
	else
		{
		$no_lines_yet=0;
		$Xhour_count = ($Ghour_count * $hour_multiplier);
		$Yhour_count = (99 - $Xhour_count);

		$Gdrop_count = $drop_count[$i];
		if ($Gdrop_count < 1) 
			{
			$hour_count[$i] =	sprintf("%-5s", $hour_count[$i]);

			$MAIN2.="|$time|";
			$k=0;   while ($k <= $Xhour_count) {$MAIN2.="*";   $k++;   $char_counter++;}
			$MAIN2.="*X";   $char_counter++;
			$k=0;   while ($k <= $Yhour_count) {$MAIN2.=" ";   $k++;   $char_counter++;}
				while ($char_counter <= 101) {$MAIN2.=" ";   $char_counter++;}
			$MAIN2.="| 0     | $hour_count[$i] |\n";

			}
		else
			{
			$Xdrop_count = ($Gdrop_count * $hour_multiplier);

		#	if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}

			$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );

			$hour_count[$i] =	sprintf("%-5s", $hour_count[$i]);
			$drop_count[$i] =	sprintf("%-5s", $drop_count[$i]);

			$MAIN2.="|$time|";
			$k=0;   while ($k <= $Xdrop_count) {$MAIN2.=">";   $k++;   $char_counter++;}
			$MAIN2.="D";   $char_counter++;
			$k=0;   while ($k <= $XXhour_count) {$MAIN2.="*";   $k++;   $char_counter++;}
			$MAIN2.="X";   $char_counter++;
			$k=0;   while ($k <= $Yhour_count) {$MAIN2.=" ";   $k++;   $char_counter++;}
				while ($char_counter <= 102) {$MAIN2.=" ";   $char_counter++;}
			$MAIN2.="| $drop_count[$i] | $hour_count[$i] |\n";
			}
		}
	$i++;
	$h++;
	}

$MAIN2.="+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
}

$TEXT.=$MAIN2."\n";
$HTML.=$MAIN2."
"; if ($show_details) { $stmt="select * from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and channel_group='" . mysqli_real_escape_string($link, $group) . "' order by parked_time, grab_time, hangup_time desc"; $rslt=mysql_to_mysqli($stmt, $link); if (!$lower_limit) {$lower_limit=1;} if ($lower_limit+999>=mysqli_num_rows($rslt)) {$upper_limit=($lower_limit+mysqli_num_rows($rslt)%1000)-1;} else {$upper_limit=$lower_limit+999;} $TEXT.="\n\n--- "._QXZ("PARK LOG RECORDS FOR")." $query_date, "._QXZ("CHANNEL GROUP")." $group\n --- "._QXZ("RECORDS")." #$lower_limit-$upper_limit "; # $MAIN.="["._QXZ("DOWNLOAD")."]"; $TEXT.="\n"; $HTML.="
"; $HTML.=""; $HTML.=""; $HTML.="\n"; if (mysqli_num_rows($rslt)>0) { $header= "+---------------------+---------------------+---------------------+------------+--------------------------------+-----------------+------------+------------+----------------------+------------+------------+\n"; $output.=$header; $output.="| "._QXZ("PARKED TIME",19)." | "._QXZ("GRAB TIME",19)." | "._QXZ("HANGUP TIME",19)." | "._QXZ("STATUS",10)." | "._QXZ("CHANNEL",30)." | "._QXZ("SERVER IP",15)." | "._QXZ("PARKED SEC",10)." | "._QXZ("TALKED SEC",10)." | "._QXZ("EXTENSION",20)." | "._QXZ("USER",10)." | "._QXZ("LEAD ID",10)." |\n"; $output.=$header; $i=0; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.="\n"; while($row=mysqli_fetch_array($rslt)) { $i++; $output.="| "; $output.=sprintf("%-19s", $row["parked_time"])." | "; $output.=sprintf("%-19s", $row["grab_time"])." | "; $output.=sprintf("%-19s", $row["hangup_time"])." | "; $output.=sprintf("%-10s", $row["status"])." | "; $output.=sprintf("%-30s", substr($row["channel"], 0, 30))." | "; $output.=sprintf("%-15s", $row["server_ip"])." | "; $output.=sprintf("%10s", $row["parked_sec"])." | "; $output.=sprintf("%10s", $row["talked_sec"])." | "; $output.=sprintf("%-20s", substr($row["extension"], 0, 20))." | "; $output.=sprintf("%-10s", $row["user"])." | "; $output.=sprintf("%-10s", $row["lead_id"])." |\n"; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.=""; $HTML.="\n"; } $output.=$header; $ll=$lower_limit-1000; $HTML.=""; if ($ll>=1) { $output.="[<<< "._QXZ("PREV")." 1000 "._QXZ("records")."]"; $HTML.=""; } else { $output.=sprintf("%-23s", " "); $HTML.=""; } $output.=sprintf("%-171s", " "); if (($lower_limit+1000)=mysqli_num_rows($rslt)) {$max_limit=mysqli_num_rows($rslt)-$upper_limit;} else {$max_limit=1000;} $output.="["._QXZ("NEXT")." $max_limit "._QXZ("records")." >>>]"; $HTML.="
"._QXZ("PARK LOG RECORDS FOR")." $query_date, "._QXZ("CHANNEL GROUP")." $group\n --- "._QXZ("RECORDS")." #$lower_limit-$upper_limit
"._QXZ("PARKED TIME").""._QXZ("GRAB TIME").""._QXZ("HANGUP TIME").""._QXZ("STATUS").""._QXZ("CHANNEL").""._QXZ("SERVER IP").""._QXZ("PARKED SEC").""._QXZ("TALKED SEC").""._QXZ("EXTENSION").""._QXZ("USER").""._QXZ("LEAD ID")."
".$row["parked_time"]."".$row["grab_time"]."".$row["hangup_time"]."".$row["status"]."".$row["channel"]."".$row["server_ip"]."".$row["parked_sec"]."".$row["talked_sec"]."".$row["extension"]."".$row["user"]."".$row["lead_id"]."
[<<< "._QXZ("PREV")." 1000 "._QXZ("records")."] ["._QXZ("NEXT")." $max_limit "._QXZ("records")." >>>]"; } else { $output.=sprintf("%23s", " "); $HTML.=" "; } $output.="\n"; $TEXT.=$output; $HTML.="
"; } } $TEXT.="
\n"; if ($report_display_type=="HTML") { $MAIN.=$HTML; } else { $MAIN.=$TEXT; } $MAIN.="\n"; echo $HEADER; require("admin_header.php"); echo $MAIN; $endMS = microtime(); $startMSary = explode(" ",$startMS); $endMSary = explode(" ",$endMS); $runS = ($endMSary[0] - $startMSary[0]); $runM = ($endMSary[1] - $startMSary[1]); $TOTALrun = ($runS + $runM); $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); ?>