#!/usr/bin/perl # # cm_cid_change.agi version 2.14 # # Designed to allow you to change the CID of a call to either a fixed number or # a combination of CUSTOMER, CLOSER just like the in-group Action Transfer CID # feature. Script is designed to handle calls already assigned to leads, not # new inbound calls that only have a phone number. # # Flag Options: # 1- Fixed CID number, or CUSTOMER or CUSTOMERCLOSER # # example of what to put in the AGI entry for a Call Menu AGI route: # cm_cid_change.agi,CUSTOMERCLOSER # # Copyright (C) 2017 Matt Florell LICENSE: AGPLv2 # # changes: # 171011-0713 - First draft # $script = 'cm_cid_change.agi'; ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; if ($mon < 10) {$mon = "0$mon";} if ($mday < 10) {$mday = "0$mday";} if ($hour < 10) {$hour = "0$hour";} if ($min < 10) {$min = "0$min";} if ($sec < 10) {$sec = "0$sec";} $now_date_epoch = time(); $now_date = "$year-$mon-$mday $hour:$min:$sec"; $start_time=$now_date; $CIDdate = "$mon$mday$hour$min$sec"; $tsSQLdate = "$year$mon$mday$hour$min$sec"; $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; $SQLdateBEGIN = $SQLdate; # default path to astguiclient configuration file: $PATHconf = '/etc/astguiclient.conf'; open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; @conf = ; close(conf); $i=0; foreach(@conf) { $line = $conf[$i]; $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} $i++; } if (!$VARDB_port) {$VARDB_port='3306';} if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} use DBI; use Asterisk::AGI; $AGI = new Asterisk::AGI; $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") or die "Couldn't connect to database: " . DBI->errstr; ### Grab Server values from the database $stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; $rec_count=0; while ($sthArows > $rec_count) { $AGILOG = '0'; @aryA = $sthA->fetchrow_array; $DBagi_output = $aryA[0]; if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} $rec_count++; } $sthA->finish(); ### begin parsing run-time options ### if (length($ARGV[0])>1) { if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} $i=0; while ($#ARGV >= $i) { $args = "$args $ARGV[$i]"; if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} $i++; } ### list of command-line array arguments: @ARGV_vars = split(/---/, $ARGV[0]); $new_cid = $ARGV_vars[0]; } $|=1; while() { chomp; last unless length($_); if ($AGILOG) { if (/^agi_(\w+)\:\s+(.*)$/) { $AGI{$1} = $2; } } if (/^agi_context\:\s+(.*)$/) {$context = $1;} if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} if (/^agi_type\:\s+(.*)$/) {$type = $1;} if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} $callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; $calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; $extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi; if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) { $calleridname = $callerid; $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; $calleridname =~ s/\"|\" //gi; } $callerid =~ s/\D//gi; $calleridname =~ s/unknown//gi; if ( (!$callerid) or ($callerid =~ /unknown/) ) {$callerid = $calleridname;} if (length($callerid)>0) {$phone_number = $callerid;} else {$phone_number = '';} if (length($calleridname)>0) {$VLcomments = $calleridname;} else {$VLcomments = '';} if (length($callerid)<10) {$callerid = $parked_by;} if (length($pin)>0) {$callerid = $pin;} } if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;} ### exit if no new CID is defined if (length($new_cid) < 1) { if ($AGILOG) {$agi_string = "No new CID defined, exiting..."; &agi_output;} exit; } $call_type=''; $lead_id='0'; $SleadsSQL=''; $CIDchanged=0; if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^D\S\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/) { if ($calleridname =~ /^V/) { $lead_id = substr($calleridname, 10, 10); $call_type = 'auto-dial'; } if ($calleridname =~ /^Y/) { $lead_id = substr($calleridname, 10, 10); $call_type = 'inbound'; } if ($calleridname =~ /^M/) { $lead_id = substr($calleridname, 10, 10); $call_type = 'manual-dial'; } if ($calleridname =~ /^D/) { $lead_id = substr($calleridname, 9, 10); $call_type = '3-way'; } if (length($call_type) > 0) { $lead_id = ($lead_id + 0); $SleadsSQL .= "'$lead_id',"; $stmtA= "SELECT phone_number from vicidial_list where lead_id='$lead_id';"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;} $g=0; while ($sthArows > $g) { @aryA = $sthA->fetchrow_array; $phone_number = $aryA[0]; $g++; } $sthA->finish(); if ($AGILOG) {$agi_string = "Already a Vicidial $call_type call: |$calleridname|$lead_id|$phone_number| $vla_string"; &agi_output;} if ($new_cid =~ /CUSTOMER/) {$transfer_cid = $phone_number;} else {$transfer_cid = $new_cid; $transfer_cid =~ s/CUSTOMER|CLOSER//gi;} if ($new_cid =~ /CLOSER/) {$newcallerid = "\"$calleridname <$transfer_cid>\"";} else {$newcallerid = "\"$transfer_cid <$transfer_cid>\"";} $AGI->set_callerid($newcallerid); print STDERR "Setting CID \"$newcallerid\"\n"; checkresult($result); if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} $CIDchanged++; } else { if ($AGILOG) {$agi_string = "Not already a Vicidial call: $calleridname"; &agi_output;} } } else { if ($AGILOG) {$agi_string = "Not already a Vicidial call: $calleridname"; &agi_output;} } if ($CIDchanged < 1) { $transfer_cid = $new_cid; $transfer_cid =~ s/CUSTOMER|CLOSER//gi; $newcallerid = "\"$transfer_cid <$transfer_cid>\""; $AGI->set_callerid($newcallerid); print STDERR "Setting CID \"$newcallerid\"\n"; checkresult($result); if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;} $CIDchanged++; } $dbhA->disconnect(); if ($AGILOG) {$agi_string = "exiting the cm_cid_change app..."; &agi_output;} exit; sub agi_output { if ($AGILOG >=2) { ### open the log file for writing ### open(Lout, ">>$AGILOGfile") || die "Can't open $AGILOGfile: $!\n"; print Lout "$now_date|$script|$agi_string\n"; close(Lout); } ### send to STDERR writing ### if ( ($AGILOG == '1') || ($AGILOG == '3') ) {print STDERR "$now_date|$script|$agi_string\n";} $agi_string=''; } sub checkresult { my ($res) = @_; my $retval; $tests++; chomp $res; if ($res =~ /^200/) { $res =~ /result=(-?\d+)/; if (!length($1)) { # print STDERR "FAIL ($res)\n"; $fail++; } else { # print STDERR "PASS ($1)\n"; $pass++; } } else { # print STDERR "FAIL (unexpected result '$res')\n"; $fail++; } }