LICENSE: AGPLv2 # # This script is designed to exchange information between vicidial.php and the database server for various actions # # required variables: # - $server_ip # - $session_name # - $user # - $pass # optional variables: # - $format - ('text','debug') # - $ACTION - ('regCLOSER','regTERRITORY','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCaLL','manDiaLlogCALL','userLOGout','updateDISPO','updateLEAD','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit','LogiNCamPaigns','alt_phone_change','AlertControl','AGENTSview','CALLSINQUEUEview','CALLSINQUEUEgrab','DiaLableLeaDsCounT','UpdateFields','CALLLOGview','LEADINFOview','customer_3way_hangup_process') # - $stage - ('start','finish','lookup','new') # - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -') # - $conf_exten - ('8600011',...) # - $exten - ('123test',...) # - $ext_context - ('default','demo',...) # - $ext_priority - ('1','2',...) # - $campaign - ('testcamp',...) # - $dial_timeout - ('60','26',...) # - $dial_prefix - ('9','8',...) # - $campaign_cid - ('3125551212','0000000000',...) # - $MDnextCID - ('M06301413000000002',...) # - $uniqueid - ('1120232758.2406800',...) # - $lead_id - ('36524',...) # - $list_id - ('101','123456',...) # - $length_in_sec - ('12',...) # - $phone_code - ('1',...) # - $phone_number - ('3125551212',...) # - $channel - ('Zap/12-1',...) # - $start_epoch - ('1120236911',...) # - $vendor_lead_code - ('1234test',...) # - $title - ('Mr.',...) # - $first_name - ('Bob',...) # - $middle_initial - ('L',...) # - $last_name - ('Wilson',...) # - $address1 - ('1324 Main St.',...) # - $address2 - ('Apt. 12',...) # - $address3 - ('co Robert Wilson',...) # - $city - ('Chicago',...) # - $state - ('IL',...) # - $province - ('NA',...) # - $postal_code - ('60054',...) # - $country_code - ('USA',...) # - $gender - ('M',...) # - $date_of_birth - ('1970-01-01',...) # - $alt_phone - ('3125551213',...) # - $email - ('bob@bob.com',...) # - $security_phrase - ('Hello',...) # - $comments - ('Good Customer',...) # - $auto_dial_level - ('0','1','1.2',...) # - $VDstop_rec_after_each_call - ('0','1') # - $conf_silent_prefix - ('7','8','5',...) # - $extension - ('123','user123','25-1',...) # - $protocol - ('Zap','SIP','IAX2',...) # - $user_abb - ('1234','6666',...) # - $preview - ('YES','NO',...) # - $called_count - ('0','1','2',...) # - $agent_log_id - ('123456',...) # - $agent_log - ('NO',...) # - $favorites_list - (",'cc160','cc100'",...) # - $CallBackDatETimE - ('2006-04-21 14:30:00',...) # - $recipient - ('ANYONE,'USERONLY') # - $callback_id - ('12345','12346',...) # - $use_internal_dnc - ('Y','N') # - $use_campaign_dnc - ('Y','N') # - $omit_phone_code - ('Y','N') # - $no_delete_sessions - ('0','1') # - $LogouTKicKAlL - ('0','1'); # - $closer_blended = ('0','1'); # - $inOUT = ('IN','OUT'); # - $manual_dial_filter = ('NONE','CAMPLISTS','DNC','CAMPLISTS_DNC') # - $agentchannel = ('Zap/1-1','SIP/testing-6ry4i3',...) # - $conf_dialed = ('0','1') # - $leaving_threeway = ('0','1') # - $blind_transfer = ('0','1') # - $usegroupalias - ('0','1') # - $account - ('DEFAULT',...) # - $agent_dialed_number - ('1','') # - $agent_dialed_type - ('MANUAL_OVERRIDE','MANUAL_DIALNOW','MANUAL_PREVIEW',...) # - $wrapup - ('WRAPUP','') # - $vtiger_callback_id - ('16534'...) # - $nodeletevdac - ('0','1') # - $agent_territories - ('ABC001','ABC002'...) # - $alt_num_status - ('0','1') # - $DiaL_SecondS - ('0','1','2',...) # - $date - ('2010-02-19') # - $custom_field_names - ('|start_date|finish_date|favorite_color|') # - $call_notes # - $disable_alter_custphone = ('N','Y','HIDE') # - $old_CID = ('M06301413000000002',...) # - $qm_dispo_code # - $dial_ingroup # - $nocall_dial_flag # - $cid_lock = ('0','1') # # # CHANGELOG: # 50629-1044 - First build of script # 50630-1422 - Added manual dial action and MD channel lookup # 50701-1451 - Added dial log for start and end of vicidial calls # 50705-1239 - Added call disposition update # 50804-1627 - Fixed updateDispo to update vicidial_log entry # 50816-1605 - Added VDADpause/ready for auto dialing # 50816-1811 - Added basic autodial call pickup functions # 50817-1005 - Altered logging functions to accomodate auto_dialing # 50818-1305 - Added stop-all-recordings-after-each-vicidial-call option # 50818-1411 - Added hangup of agent phone after Logout # 50901-1315 - Fixed CLOSER IN-GROUP Web Form bug # 50902-1507 - Fixed CLOSER log length_in_sec bug # 50902-1730 - Added functions for manual preview dialing and revert # 50913-1214 - Added agent random update to leadupdate # 51020-1421 - Added agent_log_id framework for detailed agent activity logging # 51021-1717 - Allows for multi-line comments (changes \n to !N in database) # 51111-1046 - Added vicidial_agent_log lead_id earlier for manual dial # 51121-1445 - Altered echo statements for several small PHP speed optimizations # 51122-1328 - Fixed UserLogout issue not removing conference reservation # 51129-1012 - Added ability to accept calls from other VICIDIAL servers # 51129-1729 - Changed manual dial to use the '/n' flag for calls # 51221-1154 - Added SCRIPT id lookup and sending to vicidial.php for display # 60105-1059 - Added Updating of astguiclient favorites in the DB # 60208-1617 - Added dtmf buttons output per call # 60213-1521 - Added closer_campaigns update to vicidial_users # 60215-1036 - Added Callback date-time entry into vicidial_callbacks table # 60413-1541 - Added USERONLY Callback listings output - CalLBacKLisT # - Added USERONLY Callback count output - CalLBacKCounT # 60414-1140 - Added Callback lead lookup for manual dialing # 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE # 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES # 60427-1236 - Fixed closer_choice error for CLOSER campaigns # 60609-1148 - Added ability to check for manual dial numbers in DNC # 60619-1117 - Added variable filters to close security holes for login form # 60623-1414 - Fixed variable filter for phone_code and fixed manual dial logic # 60821-1600 - Added ability to omit the phone code on vicidial lead dialing # 60821-1647 - Added ability to not delete sessions at logout # 60906-1124 - Added lookup and sending of callback data for CALLBK calls # 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries # 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns # 70115-1733 - Added alt_dial functionality in auto-dial modes # 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks # 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo # 70202-1438 - Added pause code submit function # 70203-0930 - Added dialed_number to lead info output # 70203-1030 - Added dialed_label to lead info output # 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents # 70212-1253 - Fixed small issue with CXFER # 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions # 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log # 70215-1210 - Added queuemetrics COMPLETEAGENT action # 70216-1051 - Fixed double call complete queuemetrics logging # 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL # 70309-1034 - Allow amphersands and questions marks in comments to pass through # 70313-1052 - Allow pound signs(hash) in comments to pass through # 70319-1544 - Added agent disable update customer data function # 70322-1545 - Added sipsak display ability # 70413-1253 - Fixed bug for outbound call time in CLOSER-type blended campaigns # 70424-1100 - Fixed bug for fronter/closer calls that would delete vdac records # 70802-1729 - Fixed bugs with pause_sec and wait_sec under certain call handling # 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM # 71029-1855 - removed campaign_id naming restrictions for CLOSER-type campaigns # 71030-2047 - added hopper priority for auto alt dial entries # 71116-1011 - added calls_today count updating of the vicidial_live_agents upon INCALL # 71120-1520 - added LogiNCamPaigns to show only allowed campaigns for agents upon login # 71125-1751 - Added inbound-group default inbound group sending to vicidial.php # 71129-2025 - restricted callbacks count and list to campaign only # 71223-0318 - changed logging of closer calls # 71226-1117 - added option to kick all calls from conference upon logout # 80116-1032 - added user_closer_log logging in regCLOSER # 80125-1213 - fixed vicidial_log bug when call is from closer # 80317-2051 - Added in-group recording settings # 80402-0121 - Fixes for manual dial transfers on some systems, removed /n persist flag # 80424-0442 - Added non_latin lookup from system_settings # 80430-1006 - Added term_reason for vicidial_log and vicidial_closer_log # 80430-1957 - Changed to leave lead_id in vicidial_live_agents record until after dispo # 80630-2153 - Added queue_log logging for Manual dial calls # 80703-0139 - Added alter customer phone permissions # 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording # 80713-0624 - Added vicidial_list.last_local_call_time field # 80717-1604 - Modified logging function to use inOUT to determine call direction and place to log # 80719-1147 - Changed recording conf prefix # 80815-1019 - Added manual dial list restriction option # 80831-0545 - Added extended alt dial number info display support # 80909-1710 - Added support for campaign-specific DNC lists # 81010-1048 - Added support for hangup of all channels except for agent channel after attempting a 3way call # 81011-1404 - Fixed bugs in leave3way when transferring a manual dial call # 81020-1459 - Fixed bugs in queue_log logging # 81104-0134 - Added mysql error logging capability # 81104-1617 - Added multi-retry for some vicidial_live_agents table MySQL queries # 81106-0410 - Added force_timeclock_login option to LoginCampaigns function # 81107-0424 - Added carryover of script and presets for in-group calls from campaign settings # 81110-0058 - Changed Pause time to start new vicidial_agent_log on every pause # 81110-1512 - Added hangup_all_non_reserved to fix non-Hangup bug # 81111-1630 - Added another hangup fix for non-hangup # 81114-0126 - More vicidial_agent_log bug fixes # 81119-1809 - webform backslash fix # 81124-2212 - Fixes blind transfer bug # 81126-1522 - Fixed callback comments bug # 81211-0420 - Fixed Manual dial agent_log bug # 90120-1718 - Added external pause and dial option # 90126-1759 - Fixed QM section that wasn't qualified and added agent alert option # 90128-0231 - Added vendor_lead_code to manual dial lead lookup # 90304-1335 - Added support for group aliases and agent-specific variables for campaigns and in-groups # 90305-1041 - Added agent_dialed_number and type for user_call_log feature # 90307-1735 - Added Shift enforcement and manager override features # 90320-0306 - Fixed agent log bug when using wrapup time # 90323-2013 - Added function to put phone numbers in the DNC lists if they were set to status type dnc=Y # 90324-1316 - Added functions to log calls to Vtiger accounts and update status to siccode # 90327-1348 - Changed Vtiger status populate to use status name # 90408-0021 - Added API vtiger specific callback activity record ability # 90508-0726 - Changed to PHP long tags # 90511-0923 - Added agentonly_callback_campaign_lock option # 90519-0634 - Fixed manual dial status and logging bug # 90611-1423 - Fixed agent log and vicidial log bugs # 90705-2008 - Added AGENTSview function # 90706-1431 - Added Agent view transfer selection # 90712-2303 - Added view calls in queue, grab call from queue # 90717-0638 - Fixed alt dial on overflow in-group calls # 90722-1542 - Added no hopper dialing # 90729-0637 - Added DiaLableLeaDsCounT # 90808-0221 - Added last_state_change to vicidial_live_agents # 90904-1622 - Added timezone sort options for no hopper dialing # 90908-1037 - Added DEAD call logging # 90916-1839 - Added nodeletevdac # 90917-2246 - Fixed auto-alt-dial DNC check bug # 90924-1544 - Added List callerid override option # 90930-1638 - Added agent_territories feature # 91012-0535 - Fixed User territory no-hopper dial bug # 91019-1224 - Fixed auto-alt-dial DNC issues # 91026-1101 - Added AREACODE DNC option # 91108-2120 - Fixed QM log issue with PAUSEREASON entries # 91112-1107 - Changed ENTERQUEUE to CALLOUTBOUND for QM logging # 91123-1801 - Added outbound_autodial field # 91204-1937 - Added logging of agent grab calls # 91213-0946 - Added queue_position to queue_log COMPLETE... records # 91228-1340 - Added API fields update functions # 100103-1254 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs # 100104-1509 - Fixed vicidial_log duplicate check to allow update if dup and logging update # 100109-0745 - Added alt_num_status for ALTNUM dialing status # 100109-1336 - Fixed Manual dial live call detection # 100113-1949 - Fixed dispo_choice bug and added dispo_status to dispo URL call # 100122-0757 - Added NOT-LOGGED-IN-AGENTS option for sidebar view and transfer view # 100202-2305 - Fixed logging issues related to INBOUND_MAN dial_method # 100207-1104 - Changed Pause Codes function to allow for multiple pause codes per pause period # 100219-1437 - Added agent_dispo_log file option # 100220-1041 - Added CALLLOGview and LEADINFOview functions # 100221-1105 - Added custom CID use compatibility # 100301-1342 - Changed Available agents output for AGENTDIRECT selection # 100309-0535 - Added queuemetrics_loginout option # 100311-1559 - Added callcard logging to startcallurl and dispourl functions # 100331-1217 - Added human-readable hangup codes for manual dial # 100405-1430 - Added queuemetrics_callstatus option # 100413-1341 - Fixes for extended alt-dial # 100420-1006 - Added option for LIVE-only callback count # 100424-1630 - Added uniqueid display options # 100622-2217 - Added field labels # 100624-1401 - Fix for dispo call url bug related to dialed number and label # 100625-0915 - Fix for auto-dial bug for presets and timer actions # 100712-1447 - Added entry_list_id field to vicidial_list to preserve link to custom fields if any # 100803-0822 - Added CAMPLISTS_ALL for manual_dial_filter(issue #369) # 100823-1612 - Added DID variables on inbound calls # 100902-1348 - Added closecallid and xfercallid variables # 100903-0041 - Changed lead_id max length to 10 digits # 100908-1102 - Added customer_3way_hangup_process function # 100916-2144 - Added custom list names export with lead data # 100927-1618 - Added ability to use custom fields in web form and dispo_call_url # 101001-1451 - Added full name display to Call Log functionality # 101022-1243 - Fixed missing variables from start and dispo call urls # 101108-0115 - Added ADDMEMBER option for queue_log # 101111-1556 - Added source to vicidial_hopper inserts # 101124-1033 - Added require for functions.php and manual dial call time check campaign option # 101128-0108 - Added list override for webforms # 101208-0414 - Fixed Call Log dial bug (issue 393) # 110103-1343 - Added queuemetrics_loginout NONE option # 110124-1134 - Small query fix for large queue_log tables # 110124-1456 - Fixed AREACODE DNC manual dial bug # 110212-2103 - Added support for custom scheduled callback statuses # 110214-2320 - Added support for lead_order_secondary option # 110215-1125 - Added support for call_notes # 110218-1519 - Added support for agent lead search # 110222-2228 - Added owner restriction to agent lead search # 110224-1712 - Added compatibility with QM phone environment logging and QM pause code last call logging # 110225-1237 - Added scheduled callback lead info display to the lead info view function # 110303-1616 - Added vicidial_log_extended logging for manual dial calls # 110304-1207 - Changed lead search with territory restriction to work with agents that cannot select territories # 110310-0546 - Added ability to set a pause code at the same time of a pause # 110310-1628 - removed callslogview, extended lead info function to be used instead # 110317-0222 - Logging bug fixes # 110413-1245 - Added ALT dialing from scheduled callback list # 110430-1925 - Added post_phone_time_diff_alert campaign feature # 110625-0814 - Added screen_labels and label hide functions # 110626-0127 - Added queuemetrics_pe_phone_append # 110718-1158 - Added logging of skipped leads # 110723-2256 - Added disable_alter_custphone HIDE option for call logs display # 110731-2318 - Added dispo/start call url logging to DB table # 110901-1117 - Added areacode custom cid function # 111006-1425 - Added call_count_limit campaign option # 111015-2104 - Added SEARCHCONTACTSRESULTSview function # 111018-1529 - Added more fields to contact search # 111021-1549 - Added old_CID variable to help clear alt-dial-old calls # 111021-1707 - Added callback_hours_block feature # 111024-1238 - Added callback_list_calltime option # 111114-0035 - Added qm-dispo-code field to updatedispo function # 111201-1443 - Added group_grade option # 120104-2031 - Fixed missing fullname variable before dispo and start URLs # 120213-1700 - Added vendor_lead_code to all vicidial_hopper inserts # 120221-2125 - Manual dials update lastcalldate, and other small changes # 120427-1717 - Fixed 3-way logging issue # 120513-0045 - Added Dial In-group and No-Dial compatibility # 120514-0934 - Added Dial In-group cid-override # 120619-0616 - Corrected xfer_log logging of manual preview dialed calls # 120731-1205 - Small fix for vendor_lead_code population on new lead during manual dial # 120831-1438 - Added vicidial_dial_log logging of outbound phone calls # 121018-2320 - Added blank option to owner only dialing # 121029-0159 - Added owner_populate campaign option # 121114-1749 - Fixed manual dial lead preview script variable issue # 121116-1409 - Added QC functionality # 121120-0838 - Added QM socket-send functionality # 121124-2357 - Added Other Campaign DNC option # 121130-0740 - Added call notes option to dispo call url # 121205-1620 - Added parentheses around filter SQL when in SQL queries # 121206-0635 - Added inbound lead search feature # 121214-2208 - Added inbound email features # 121223-1627 - Fixed issue with manual alt dial manual dial filter # 130328-0009 - Converted ereg to preg functions # 130328-1015 - Added validation for agent manual dial permission on DIAL links # 130402-2242 - Added user_group variable to _call_url functions # 130412-1348 - Added SIP cause code display on failed calls # 130414-2142 - Small fix for multi-server inbound setups and did options in url functions # 130508-2221 - Cleanup for other language builds # 130603-2207 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes # 130615-1126 - Added recording_id to dispo url # 130617-0805 - Fixed issue with scheduled callbacks and campaign presets # 130705-1512 - Added optional encrypted passwords compatibility # 130718-0737 - Added recording_filename to dispo url # 130802-1039 - Changed to PHP mysqli functions # 130925-2108 - Fixed issue with List webform overrides # 131208-2157 - Added user log TIMEOUTLOGOUT event status # 131209-1522 - Added called_count to log and closer log tables, fixed unanswered call logging issue # 131210-1400 - Fixed manual dial CID choice issue with AC-CID settings # 140124-1209 - Added error catching for start/dispo call URL logging # 140126-0727 - Added pause_code API code # 140207-0208 - Manager selected in-groups are now restricted to allowed campaign in-groups # 140214-1852 - Added preview_dial_action API function # 140215-2051 - Added several variable options for QM socket URL # 140217-0803 - Small fix for campaigns with no lists # 140301-2348 - Small change for new API MANUALNEXT option # 140402-1750 - Formatting cleanup and MySQL logging cleanup # 140407-1923 - Fixed call notes logging bug when call is not answered # 140417-0931 - Added max inbound calls feature # 140418-1536 - Added flagging of preview dialing in vicidial_live_agents # 140423-2055 - Added hide_call_log_info campaign option # 140427-1058 - Added pause_type # 140520-1957 - Fixed security_phrase variable label issues, fixed owner only dialing SQL inefficiency # 140610-1519 - Fixed issue with manual dial wait_sec being inflated in Asterisk 1.8 # $version = '2.8-251'; $build = '140610-1519'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=591; $one_mysql_log=0; require_once("dbconnect_mysqli.php"); require_once("functions.php"); ### If you have globals turned off uncomment these lines if (isset($_GET["user"])) {$user=$_GET["user"];} elseif (isset($_POST["user"])) {$user=$_POST["user"];} if (isset($_GET["pass"])) {$pass=$_GET["pass"];} elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];} if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];} elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];} if (isset($_GET["session_name"])) {$session_name=$_GET["session_name"];} elseif (isset($_POST["session_name"])) {$session_name=$_POST["session_name"];} if (isset($_GET["format"])) {$format=$_GET["format"];} elseif (isset($_POST["format"])) {$format=$_POST["format"];} if (isset($_GET["ACTION"])) {$ACTION=$_GET["ACTION"];} elseif (isset($_POST["ACTION"])) {$ACTION=$_POST["ACTION"];} if (isset($_GET["stage"])) {$stage=$_GET["stage"];} elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];} if (isset($_GET["closer_choice"])) {$closer_choice=$_GET["closer_choice"];} elseif (isset($_POST["closer_choice"])) {$closer_choice=$_POST["closer_choice"];} if (isset($_GET["conf_exten"])) {$conf_exten=$_GET["conf_exten"];} elseif (isset($_POST["conf_exten"])) {$conf_exten=$_POST["conf_exten"];} if (isset($_GET["exten"])) {$exten=$_GET["exten"];} elseif (isset($_POST["exten"])) {$exten=$_POST["exten"];} if (isset($_GET["ext_context"])) {$ext_context=$_GET["ext_context"];} elseif (isset($_POST["ext_context"])) {$ext_context=$_POST["ext_context"];} if (isset($_GET["ext_priority"])) {$ext_priority=$_GET["ext_priority"];} elseif (isset($_POST["ext_priority"])) {$ext_priority=$_POST["ext_priority"];} if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];} elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];} if (isset($_GET["dial_timeout"])) {$dial_timeout=$_GET["dial_timeout"];} elseif (isset($_POST["dial_timeout"])) {$dial_timeout=$_POST["dial_timeout"];} if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];} elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];} if (isset($_GET["campaign_cid"])) {$campaign_cid=$_GET["campaign_cid"];} elseif (isset($_POST["campaign_cid"])) {$campaign_cid=$_POST["campaign_cid"];} if (isset($_GET["MDnextCID"])) {$MDnextCID=$_GET["MDnextCID"];} elseif (isset($_POST["MDnextCID"])) {$MDnextCID=$_POST["MDnextCID"];} if (isset($_GET["uniqueid"])) {$uniqueid=$_GET["uniqueid"];} elseif (isset($_POST["uniqueid"])) {$uniqueid=$_POST["uniqueid"];} if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];} elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];} if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];} elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];} if (isset($_GET["length_in_sec"])) {$length_in_sec=$_GET["length_in_sec"];} elseif (isset($_POST["length_in_sec"])) {$length_in_sec=$_POST["length_in_sec"];} if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];} elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];} if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];} elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];} if (isset($_GET["channel"])) {$channel=$_GET["channel"];} elseif (isset($_POST["channel"])) {$channel=$_POST["channel"];} if (isset($_GET["start_epoch"])) {$start_epoch=$_GET["start_epoch"];} elseif (isset($_POST["start_epoch"])) {$start_epoch=$_POST["start_epoch"];} if (isset($_GET["dispo_choice"])) {$dispo_choice=$_GET["dispo_choice"];} elseif (isset($_POST["dispo_choice"])) {$dispo_choice=$_POST["dispo_choice"];} if (isset($_GET["vendor_lead_code"])) {$vendor_lead_code=$_GET["vendor_lead_code"];} elseif (isset($_POST["vendor_lead_code"])) {$vendor_lead_code=$_POST["vendor_lead_code"];} if (isset($_GET["title"])) {$title=$_GET["title"];} elseif (isset($_POST["title"])) {$title=$_POST["title"];} if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];} elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];} if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];} elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];} if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];} elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];} if (isset($_GET["address1"])) {$address1=$_GET["address1"];} elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];} if (isset($_GET["address2"])) {$address2=$_GET["address2"];} elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];} if (isset($_GET["address3"])) {$address3=$_GET["address3"];} elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];} if (isset($_GET["city"])) {$city=$_GET["city"];} elseif (isset($_POST["city"])) {$city=$_POST["city"];} if (isset($_GET["state"])) {$state=$_GET["state"];} elseif (isset($_POST["state"])) {$state=$_POST["state"];} if (isset($_GET["province"])) {$province=$_GET["province"];} elseif (isset($_POST["province"])) {$province=$_POST["province"];} if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];} elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];} if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];} elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];} if (isset($_GET["gender"])) {$gender=$_GET["gender"];} elseif (isset($_POST["gender"])) {$gender=$_POST["gender"];} if (isset($_GET["date_of_birth"])) {$date_of_birth=$_GET["date_of_birth"];} elseif (isset($_POST["date_of_birth"])) {$date_of_birth=$_POST["date_of_birth"];} if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];} elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];} if (isset($_GET["email"])) {$email=$_GET["email"];} elseif (isset($_POST["email"])) {$email=$_POST["email"];} if (isset($_GET["security_phrase"])) {$security_phrase=$_GET["security_phrase"];} elseif (isset($_POST["security_phrase"])) {$security_phrase=$_POST["security_phrase"];} if (isset($_GET["comments"])) {$comments=$_GET["comments"];} elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];} if (isset($_GET["auto_dial_level"])) {$auto_dial_level=$_GET["auto_dial_level"];} elseif (isset($_POST["auto_dial_level"])) {$auto_dial_level=$_POST["auto_dial_level"];} if (isset($_GET["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_GET["VDstop_rec_after_each_call"];} elseif (isset($_POST["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_POST["VDstop_rec_after_each_call"];} if (isset($_GET["conf_silent_prefix"])) {$conf_silent_prefix=$_GET["conf_silent_prefix"];} elseif (isset($_POST["conf_silent_prefix"])) {$conf_silent_prefix=$_POST["conf_silent_prefix"];} if (isset($_GET["extension"])) {$extension=$_GET["extension"];} elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];} if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];} elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];} if (isset($_GET["user_abb"])) {$user_abb=$_GET["user_abb"];} elseif (isset($_POST["user_abb"])) {$user_abb=$_POST["user_abb"];} if (isset($_GET["preview"])) {$preview=$_GET["preview"];} elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];} if (isset($_GET["called_count"])) {$called_count=$_GET["called_count"];} elseif (isset($_POST["called_count"])) {$called_count=$_POST["called_count"];} if (isset($_GET["agent_log_id"])) {$agent_log_id=$_GET["agent_log_id"];} elseif (isset($_POST["agent_log_id"])) {$agent_log_id=$_POST["agent_log_id"];} if (isset($_GET["agent_log"])) {$agent_log=$_GET["agent_log"];} elseif (isset($_POST["agent_log"])) {$agent_log=$_POST["agent_log"];} if (isset($_GET["favorites_list"])) {$favorites_list=$_GET["favorites_list"];} elseif (isset($_POST["favorites_list"])) {$favorites_list=$_POST["favorites_list"];} if (isset($_GET["CallBackDatETimE"])) {$CallBackDatETimE=$_GET["CallBackDatETimE"];} elseif (isset($_POST["CallBackDatETimE"])) {$CallBackDatETimE=$_POST["CallBackDatETimE"];} if (isset($_GET["recipient"])) {$recipient=$_GET["recipient"];} elseif (isset($_POST["recipient"])) {$recipient=$_POST["recipient"];} if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];} elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];} if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_dnc"];} elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];} if (isset($_GET["use_campaign_dnc"])) {$use_campaign_dnc=$_GET["use_campaign_dnc"];} elseif (isset($_POST["use_campaign_dnc"])) {$use_campaign_dnc=$_POST["use_campaign_dnc"];} if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];} elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];} if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];} elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];} if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];} elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];} if (isset($_GET["status"])) {$status=$_GET["status"];} elseif (isset($_POST["status"])) {$status=$_POST["status"];} if (isset($_GET["LogouTKicKAlL"])) {$LogouTKicKAlL=$_GET["LogouTKicKAlL"];} elseif (isset($_POST["LogouTKicKAlL"])) {$LogouTKicKAlL=$_POST["LogouTKicKAlL"];} if (isset($_GET["closer_blended"])) {$closer_blended=$_GET["closer_blended"];} elseif (isset($_POST["closer_blended"])) {$closer_blended=$_POST["closer_blended"];} if (isset($_GET["inOUT"])) {$inOUT=$_GET["inOUT"];} elseif (isset($_POST["inOUT"])) {$inOUT=$_POST["inOUT"];} if (isset($_GET["manual_dial_filter"])) {$manual_dial_filter=$_GET["manual_dial_filter"];} elseif (isset($_POST["manual_dial_filter"])) {$manual_dial_filter=$_POST["manual_dial_filter"];} if (isset($_GET["alt_dial"])) {$alt_dial=$_GET["alt_dial"];} elseif (isset($_POST["alt_dial"])) {$alt_dial=$_POST["alt_dial"];} if (isset($_GET["agentchannel"])) {$agentchannel=$_GET["agentchannel"];} elseif (isset($_POST["agentchannel"])) {$agentchannel=$_POST["agentchannel"];} if (isset($_GET["conf_dialed"])) {$conf_dialed=$_GET["conf_dialed"];} elseif (isset($_POST["conf_dialed"])) {$conf_dialed=$_POST["conf_dialed"];} if (isset($_GET["leaving_threeway"])) {$leaving_threeway=$_GET["leaving_threeway"];} elseif (isset($_POST["leaving_threeway"])) {$leaving_threeway=$_POST["leaving_threeway"];} if (isset($_GET["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_GET["hangup_all_non_reserved"];} elseif (isset($_POST["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_POST["hangup_all_non_reserved"];} if (isset($_GET["blind_transfer"])) {$blind_transfer=$_GET["blind_transfer"];} elseif (isset($_POST["blind_transfer"])) {$blind_transfer=$_POST["blind_transfer"];} if (isset($_GET["usegroupalias"])) {$usegroupalias=$_GET["usegroupalias"];} elseif (isset($_POST["usegroupalias"])) {$usegroupalias=$_POST["usegroupalias"];} if (isset($_GET["account"])) {$account=$_GET["account"];} elseif (isset($_POST["account"])) {$account=$_POST["account"];} if (isset($_GET["agent_dialed_number"])) {$agent_dialed_number=$_GET["agent_dialed_number"];} elseif (isset($_POST["agent_dialed_number"])) {$agent_dialed_number=$_POST["agent_dialed_number"];} if (isset($_GET["agent_dialed_type"])) {$agent_dialed_type=$_GET["agent_dialed_type"];} elseif (isset($_POST["agent_dialed_type"])) {$agent_dialed_type=$_POST["agent_dialed_type"];} if (isset($_GET["wrapup"])) {$wrapup=$_GET["wrapup"];} elseif (isset($_POST["wrapup"])) {$wrapup=$_POST["wrapup"];} if (isset($_GET["vtiger_callback_id"])) {$vtiger_callback_id=$_GET["vtiger_callback_id"];} elseif (isset($_POST["vtiger_callback_id"])) {$vtiger_callback_id=$_POST["vtiger_callback_id"];} if (isset($_GET["dial_method"])) {$dial_method=$_GET["dial_method"];} elseif (isset($_POST["dial_method"])) {$dial_method=$_POST["dial_method"];} if (isset($_GET["no_delete_sessions"])) {$no_delete_sessions=$_GET["no_delete_sessions"];} elseif (isset($_POST["no_delete_sessions"])) {$no_delete_sessions=$_POST["no_delete_sessions"];} if (isset($_GET["nodeletevdac"])) {$nodeletevdac=$_GET["nodeletevdac"];} elseif (isset($_POST["nodeletevdac"])) {$nodeletevdac=$_POST["nodeletevdac"];} if (isset($_GET["agent_territories"])) {$agent_territories=$_GET["agent_territories"];} elseif (isset($_POST["agent_territories"])) {$agent_territories=$_POST["agent_territories"];} if (isset($_GET["alt_num_status"])) {$alt_num_status=$_GET["alt_num_status"];} elseif (isset($_POST["alt_num_status"])) {$alt_num_status=$_POST["alt_num_status"];} if (isset($_GET["DiaL_SecondS"])) {$DiaL_SecondS=$_GET["DiaL_SecondS"];} elseif (isset($_POST["DiaL_SecondS"])) {$DiaL_SecondS=$_POST["DiaL_SecondS"];} if (isset($_GET["date"])) {$date=$_GET["date"];} elseif (isset($_POST["date"])) {$date=$_POST["date"];} if (isset($_GET["custom_field_names"])) {$FORMcustom_field_names=$_GET["custom_field_names"];} elseif (isset($_POST["custom_field_names"])) {$FORMcustom_field_names=$_POST["custom_field_names"];} if (isset($_GET["qm_phone"])) {$qm_phone=$_GET["qm_phone"];} elseif (isset($_POST["qm_phone"])) {$qm_phone=$_POST["qm_phone"];} if (isset($_GET["manual_dial_call_time_check"])) {$manual_dial_call_time_check=$_GET["manual_dial_call_time_check"];} elseif (isset($_POST["manual_dial_call_time_check"])) {$manual_dial_call_time_check=$_POST["manual_dial_call_time_check"];} if (isset($_GET["CallBackLeadStatus"])) {$CallBackLeadStatus=$_GET["CallBackLeadStatus"];} elseif (isset($_POST["CallBackLeadStatus"])) {$CallBackLeadStatus=$_POST["CallBackLeadStatus"];} if (isset($_GET["call_notes"])) {$call_notes=$_GET["call_notes"];} elseif (isset($_POST["call_notes"])) {$call_notes=$_POST["call_notes"];} if (isset($_GET["search"])) {$search=$_GET["search"];} elseif (isset($_POST["search"])) {$search=$_POST["search"];} if (isset($_GET["sub_status"])) {$sub_status=$_GET["sub_status"];} elseif (isset($_POST["sub_status"])) {$sub_status=$_POST["sub_status"];} if (isset($_GET["qm_extension"])) {$qm_extension=$_GET["qm_extension"];} elseif (isset($_POST["qm_extension"])) {$qm_extension=$_POST["qm_extension"];} if (isset($_GET["disable_alter_custphone"])) {$disable_alter_custphone=$_GET["disable_alter_custphone"];} elseif (isset($_POST["disable_alter_custphone"])) {$disable_alter_custphone=$_POST["disable_alter_custphone"];} if (isset($_GET["bu_name"])) {$bu_name=$_GET["bu_name"];} elseif (isset($_POST["bu_name"])) {$bu_name=$_POST["bu_name"];} if (isset($_GET["department"])) {$department=$_GET["department"];} elseif (isset($_POST["department"])) {$department=$_POST["department"];} if (isset($_GET["group_name"])) {$group_name=$_GET["group_name"];} elseif (isset($_POST["group_name"])) {$group_name=$_POST["group_name"];} if (isset($_GET["job_title"])) {$job_title=$_GET["job_title"];} elseif (isset($_POST["job_title"])) {$job_title=$_POST["job_title"];} if (isset($_GET["location"])) {$location=$_GET["location"];} elseif (isset($_POST["location"])) {$location=$_POST["location"];} if (isset($_GET["old_CID"])) {$old_CID=$_GET["old_CID"];} elseif (isset($_POST["old_CID"])) {$old_CID=$_POST["old_CID"];} if (isset($_GET["qm_dispo_code"])) {$qm_dispo_code=$_GET["qm_dispo_code"];} elseif (isset($_POST["qm_dispo_code"])) {$qm_dispo_code=$_POST["qm_dispo_code"];} if (isset($_GET["dial_ingroup"])) {$dial_ingroup=$_GET["dial_ingroup"];} elseif (isset($_POST["dial_ingroup"])) {$dial_ingroup=$_POST["dial_ingroup"];} if (isset($_GET["nocall_dial_flag"])) {$nocall_dial_flag=$_GET["nocall_dial_flag"];} elseif (isset($_POST["nocall_dial_flag"])) {$nocall_dial_flag=$_POST["nocall_dial_flag"];} if (isset($_GET["inbound_lead_search"])) {$inbound_lead_search=$_GET["inbound_lead_search"];} elseif (isset($_POST["inbound_lead_search"])) {$inbound_lead_search=$_POST["inbound_lead_search"];} if (isset($_GET["email_enabled"])) {$email_enabled=$_GET["email_enabled"];} elseif (isset($_POST["email_enabled"])) {$email_enabled=$_POST["email_enabled"];} if (isset($_GET["email_row_id"])) {$email_row_id=$_GET["email_row_id"];} elseif (isset($_POST["email_row_id"])) {$email_row_id=$_POST["email_row_id"];} if (isset($_GET["inbound_email_groups"])) {$inbound_email_groups=$_GET["inbound_email_groups"];} elseif (isset($_POST["inbound_email_groups"])) {$inbound_email_groups=$_POST["inbound_email_groups"];} if (isset($_GET["recording_id"])) {$recording_id=$_GET["recording_id"];} elseif (isset($_POST["recording_id"])) {$recording_id=$_POST["recording_id"];} if (isset($_GET["recording_filename"])) {$recording_filename=$_GET["recording_filename"];} elseif (isset($_POST["recording_filename"])) {$recording_filename=$_POST["recording_filename"];} if (isset($_GET["orig_pass"])) {$orig_pass=$_GET["orig_pass"];} elseif (isset($_POST["orig_pass"])) {$orig_pass=$_POST["orig_pass"];} if (isset($_GET["cid_lock"])) {$cid_lock=$_GET["cid_lock"];} elseif (isset($_POST["cid_lock"])) {$cid_lock=$_POST["cid_lock"];} header ("Content-type: text/html; charset=utf-8"); header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1 header ("Pragma: no-cache"); // HTTP/1.0 $txt = '.txt'; $StarTtime = date("U"); $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $CIDdate = date("mdHis"); $ENTRYdate = date("YmdHis"); $MT[0]=''; $agents='@agents'; $US='_'; while (strlen($CIDdate) > 9) {$CIDdate = substr("$CIDdate", 1);} $check_time = ($StarTtime - 86400); $secX = date("U"); $hour = date("H"); $min = date("i"); $sec = date("s"); $mon = date("m"); $mday = date("d"); $year = date("Y"); $isdst = date("I"); $Shour = date("H"); $Smin = date("i"); $Ssec = date("s"); $Smon = date("m"); $Smday = date("d"); $Syear = date("Y"); ### Grab Server GMT value from the database $stmt="SELECT local_gmt FROM servers where active='Y' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00545',$user,$server_ip,$session_name,$one_mysql_log);} $gmt_recs = mysqli_num_rows($rslt); if ($gmt_recs > 0) { $row=mysqli_fetch_row($rslt); $DBSERVER_GMT = $row[0]; if (strlen($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;} if ($isdst) {$SERVER_GMT++;} } else { $SERVER_GMT = date("O"); $SERVER_GMT = preg_replace("/\+/i","",$SERVER_GMT); $SERVER_GMT = ($SERVER_GMT + 0); $SERVER_GMT = ($SERVER_GMT / 100); } $LOCAL_GMT_OFF = $SERVER_GMT; $LOCAL_GMT_OFF_STD = $SERVER_GMT; ##### Hangup Cause Dictionary ##### $hangup_cause_dictionary = array( 0 => "Unspecified. No other cause codes applicable.", 1 => "Unallocated (unassigned) number.", 2 => "No route to specified transit network (national use).", 3 => "No route to destination.", 6 => "Channel unacceptable.", 7 => "Call awarded, being delivered in an established channel.", 16 => "Normal call clearing.", 17 => "Bruger busy.", 18 => "No user responding.", 19 => "No answer from user (user alerted).", 20 => "Subscriber absent.", 21 => "Call rejected.", 22 => "Number changed.", 23 => "Redirection to new destination.", 25 => "Exchange routing error.", 27 => "Destination out of order.", 28 => "Ikke gyldigt number format (address incomplete).", 29 => "Facilities rejected.", 30 => "Response to STATUS INQUIRY.", 31 => "Normal, unspecified.", 34 => "No circuit/channel available.", 38 => "Network out of order.", 41 => "Temporary failure.", 42 => "Switching equipment congestion.", 43 => "Access information discarded.", 44 => "Requested circuit/channel not available.", 50 => "Requested facility not subscribed.", 52 => "Outgoing calls barred.", 54 => "Inkommende calls barred.", 57 => "Bearer capability not authorized.", 58 => "Bearer capability not presently available.", 63 => "Service or option not available, unspecified.", 65 => "Bearer capability not implemented.", 66 => "Channel type not implemented.", 69 => "Requested facility not implemented.", 79 => "Service or option not implemented, unspecified.", 81 => "Ikke gyldigt call reference value.", 88 => "Incompatible destination.", 95 => "Ikke gyldigt message, unspecified.", 96 => "Mandatory information element is missing.", 97 => "Message type non-existent or not implemented.", 98 => "Message not compatible with call state or message type non-existent or not implemented.", 99 => "Information element / parameter non-existent or not implemented.", 100 => "Ikke gyldigt information element contents.", 101 => "Message not compatible with call state.", 102 => "Recovery på timer expiry.", 103 => "Parameter non-existent or not implemented - passed på (national use).", 111 => "Protocol error, unspecified.", 127 => "Interworking, unspecified." ); ##### SIP Hangup Cause Dictionary ##### $sip_hangup_cause_dictionary = array( 400 => "Bad Request.", 401 => "Unauthorized.", 402 => "Payment Required.", 403 => "Forbidden.", 404 => "Not Found.", 405 => "Method Not Allowed.", 406 => "Not Acceptable.", 407 => "Proxy Authentication Required.", 408 => "Request Timeout.", 409 => "Conflict.", 410 => "Gone.", 411 => "Length Required.", 412 => "Conditional Request Failed.", 413 => "Request Entity Too Large.", 414 => "Request-URI Too Long.", 415 => "Unsupported Media Type.", 416 => "Unsupported URI Scheme.", 417 => "Unknown Resource-Priority.", 420 => "Bad Extension.", 421 => "Extension Required.", 422 => "Session Interval Too Small.", 423 => "Interval Too Brief.", 424 => "Bad Location Information.", 428 => "Use Identity Header.", 429 => "Provide Referrer Identity.", 433 => "Anonymity Disallowed.", 436 => "Bad Identity-Info.", 437 => "Unsupported Certificate.", 438 => "Ikke gyldigt Identity Header.", 470 => "Consent Needed.", 480 => "Temporarily Unavailable.", 481 => "Call/Transaction Does Not Exist.", 482 => "Loop Detected..", 483 => "Too Many Hops.", 484 => "Adresse Incomplete.", 485 => "Ambiguous.", 486 => "Busy Here.", 487 => "Request Terminated.", 488 => "Not Acceptable Here.", 489 => "Bad Event.", 491 => "Request Pending.", 493 => "Undecipherable.", 494 => "Security Agreement Required.", 500 => "Server Internal Error.", 501 => "Not Implemented.", 502 => "Bad Gateway.", 503 => "Service Unavailable.", 504 => "Server Time-out.", 505 => "Version Not Supported.", 513 => "Message Too Large.", 580 => "Precondition Failure.", 600 => "Busy Everywhere.", 603 => "Decline.", 604 => "Does Not Exist Anywhere.", 606 => "Not Acceptable." ); ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin,timeclock_end_of_day,agentonly_callback_campaign_lock,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,qc_features_active,allow_emails FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $non_latin = $row[0]; $timeclock_end_of_day = $row[1]; $agentonly_callback_campaign_lock = $row[2]; $alt_log_server_ip = $row[3]; $alt_log_dbname = $row[4]; $alt_log_login = $row[5]; $alt_log_pass = $row[6]; $tables_use_alt_log_db = $row[7]; $qc_features_active = $row[8]; $allow_emails = $row[9]; } ##### END SETTINGS LOOKUP ##### ########################################### if ($non_latin < 1) { $user=preg_replace("/[^-_0-9a-zA-Z]/","",$user); $pass=preg_replace("/\'|\"|\\\\|;| /","",$pass); $orig_pass=preg_replace("/[^-_0-9a-zA-Z]/","",$orig_pass); $length_in_sec = preg_replace("/[^0-9]/","",$length_in_sec); $phone_code = preg_replace("/[^0-9]/","",$phone_code); $phone_number = preg_replace("/[^0-9a-zA-Z]/","",$phone_number); } else { $user = preg_replace("/\'|\"|\\\\|;/","",$user); $pass=preg_replace("/\'|\"|\\\\|;| /","",$pass); $orig_pass = preg_replace("/\'|\"|\\\\|;/","",$orig_pass); } $session_name = preg_replace("/\'|\"|\\\\|;/","",$session_name); $server_ip = preg_replace("/\'|\"|\\\\|;/","",$server_ip); $alt_phone = preg_replace("/\s/","",$alt_phone); $phone_number = preg_replace("/\s/","",$phone_number); # default optional vars if not set if (!isset($format)) {$format="text";} if ($format == 'debug') {$DB=1;} if (!isset($ACTION)) {$ACTION="refresh";} if (!isset($query_date)) {$query_date = $NOW_DATE;} if ($ACTION == 'LogiNCamPaigns') { $skip_user_validation=1; } else { $auth=0; $auth_message = user_authorization($user,$pass,'',0,1,0); if ($auth_message == 'GOOD') {$auth=1;} if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0)) { echo "Ikke gyldigt Brugernavn/Password: |$user|$pass|$auth_message|\n"; exit; } else { if( (strlen($server_ip)<6) or (!isset($server_ip)) or ( (strlen($session_name)<12) or (!isset($session_name)) ) ) { echo "Ikke gyldigt server_ip: |$server_ip| or Ikke gyldigt session_name: |$session_name|\n"; exit; } else { $stmt="SELECT count(*) from web_client_sessions where session_name='$session_name' and server_ip='$server_ip';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00003',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $SNauth=$row[0]; if($SNauth==0) { echo "Ikke gyldigt session_name: |$session_name|$server_ip|\n"; exit; } else { # do nothing for now } } } } if ($format=='debug') { echo "\n"; echo "\n"; echo "\n"; echo "VICIDiaL Database Query Script"; echo "\n"; echo "\n"; echo "\n"; } ################################################################################ ### LogiNCamPaigns - generates an HTML SELECT list of allowed campaigns for a ### specific agent on the login screen ################################################################################ if ($ACTION == 'LogiNCamPaigns') { if ( (strlen($user)<1) ) { echo "\n"; exit; } else { $stmt="SELECT user_group,user_level,agent_shift_enforcement_override,shift_override_flag from vicidial_users where user='$user';"; if ($non_latin > 0) {$rslt=mysql_to_mysqli($link, "SET NAMES 'UTF8'");} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00004',$user,$server_ip,$session_name,$one_mysql_log);} $cl_user_ct = mysqli_num_rows($rslt); if ($cl_user_ct > 0) { $row=mysqli_fetch_row($rslt); $VU_user_group = $row[0]; $VU_user_level = $row[1]; $VU_agent_shift_enforcement_override = $row[2]; $VU_shift_override_flag = $row[3]; $LOGallowed_campaignsSQL=''; $stmt="SELECT allowed_campaigns,forced_timeclock_login,shift_enforcement,group_shifts from vicidial_user_groups where user_group='$VU_user_group';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00005',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $forced_timeclock_login = $row[1]; $shift_enforcement = $row[2]; $LOGgroup_shiftsSQL = preg_replace('/\s\s/','',$row[3]); $LOGgroup_shiftsSQL = preg_replace('/\s/',"','",$LOGgroup_shiftsSQL); $LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')"; if ( (!preg_match("/ALL-CAMPAIGNS/i",$row[0])) ) { $LOGallowed_campaignsSQL = preg_replace('/\s-/i','',$row[0]); $LOGallowed_campaignsSQL = preg_replace('/\s/i',"','",$LOGallowed_campaignsSQL); $LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')"; } $show_campaign_list=1; ### CHECK TO SEE IF agent IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR if ( (preg_match('/Y/',$forced_timeclock_login)) or ( (preg_match('/ADMIN_EXEMPT/',$forced_timeclock_login)) and ($VU_user_level < 8) ) ) { $last_agent_event=''; $HHMM = date("Hi"); $HHteod = substr($timeclock_end_of_day,0,2); $MMteod = substr($timeclock_end_of_day,2,2); if ($HHMM < $timeclock_end_of_day) {$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));} else {$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));} $EoDdate = date("Y-m-d H:i:s", $EoD); ##### grab timeclock logged-in time for each user ##### $stmt="SELECT event from vicidial_timeclock_log where user='$user' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;"; if ($DB>0) {echo "|$stmt|";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00184',$user,$server_ip,$session_name,$one_mysql_log);} $events_to_parse = mysqli_num_rows($rslt); if ($events_to_parse > 0) { $rowx=mysqli_fetch_row($rslt); $last_agent_event = $rowx[0]; } if ( (strlen($last_agent_event)<2) or (preg_match('/LOGOUT/',$last_agent_event)) ) {$show_campaign_list=0;} } } else { echo "\n"; exit; } } ### CHECK TO SEE IF agent IS WITHIN THEIR SHIFT IF RESTRICTED, IF NOT, OUTPUT ERROR if ( ( (preg_match("/START|ALL/",$shift_enforcement)) and (!preg_match("/OFF/",$VU_agent_shift_enforcement_override)) ) or (preg_match("/START|ALL/",$VU_agent_shift_enforcement_override)) ) { $shift_ok=0; if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) ) { $VDdisplayMESSAGE = "FEJL: Ingen vagter er aktiveret for din bruger gruppe\n"; $VDloginDISPLAY=1; } else { $HHMM = date("Hi"); $wday = date("w"); $stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00193',$user,$server_ip,$session_name,$one_mysql_log);} $shifts_to_print = mysqli_num_rows($rslt); $o=0; while ( ($shifts_to_print > $o) and ($shift_ok < 1) ) { $rowx=mysqli_fetch_row($rslt); $shift_id = $rowx[0]; $shift_start_time = $rowx[1]; $shift_length = $rowx[2]; $shift_weekdays = $rowx[3]; if (preg_match("/$wday/i",$shift_weekdays)) { $HHshift_length = substr($shift_length,0,2); $MMshift_length = substr($shift_length,3,2); $HHshift_start_time = substr($shift_start_time,0,2); $MMshift_start_time = substr($shift_start_time,2,2); $HHshift_end_time = ($HHshift_length + $HHshift_start_time); $MMshift_end_time = ($MMshift_length + $MMshift_start_time); if ($MMshift_end_time > 59) { $MMshift_end_time = ($MMshift_end_time - 60); $HHshift_end_time++; } if ($HHshift_end_time > 23) {$HHshift_end_time = ($HHshift_end_time - 24);} $HHshift_end_time = sprintf("%02s", $HHshift_end_time); $MMshift_end_time = sprintf("%02s", $MMshift_end_time); $shift_end_time = "$HHshift_end_time$MMshift_end_time"; if ( ( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or ( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or ( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) ) ) {$shift_ok++;} } $o++; } if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) ) { $VDdisplayMESSAGE = "FEJL: Du må ikke logge ind udenfor din vagttid\n"; $VDloginDISPLAY=1; } } if ($VDloginDISPLAY > 0) { $loginDATE = date("Ymd"); $VDdisplayMESSAGE.= "

MANAGER OVERRIDE:
\n"; $VDdisplayMESSAGE.= "
\n"; $VDdisplayMESSAGE.= "\n"; $VDdisplayMESSAGE.= "\n"; $VDdisplayMESSAGE.= "\n"; $VDdisplayMESSAGE.= "\n"; $VDdisplayMESSAGE.= "Din leder Login:
\n"; $VDdisplayMESSAGE.= "Din lederPassword:
\n"; $VDdisplayMESSAGE.= "




\n"; echo "$VDdisplayMESSAGE"; exit; } } if ($show_campaign_list > 0) { $stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00006',$user,$server_ip,$session_name,$one_mysql_log);} $camps_to_print = mysqli_num_rows($rslt); echo "\n"; } else { echo "\n"; } exit; } ################################################################################ ### regCLOSER - update the vicidial_live_agents table to reflect the closer ### inbound choices made upon login ################################################################################ if ($ACTION == 'regCLOSER') { $row=''; $rowx=''; $channel_live=1; if ( (strlen($closer_choice)<1) || (strlen($user)<1) ) { $channel_live=0; echo "Gruppe valg $closer_choice er ikke valid\n"; exit; } else { $stmt = "SELECT max_inbound_calls FROM vicidial_users where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00587',$user,$server_ip,$session_name,$one_mysql_log);} if ($format=='debug') {echo "\n";} $vumic_ct = mysqli_num_rows($rslt); if ($vumic_ct > 0) { $row=mysqli_fetch_row($rslt); $VU_max_inbound_calls = $row[0]; } $stmt = "SELECT max_inbound_calls FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00589',$user,$server_ip,$session_name,$one_mysql_log);} if ($format=='debug') {echo "\n";} $vcmic_ct = mysqli_num_rows($rslt); if ($vcmic_ct > 0) { $row=mysqli_fetch_row($rslt); $CP_max_inbound_calls = $row[0]; } if ( ($VU_max_inbound_calls > 0) or ($CP_max_inbound_calls > 0) ) { $max_inbound_calls = $CP_max_inbound_calls; if ($VU_max_inbound_calls > 0) {$max_inbound_calls = $VU_max_inbound_calls;} $stmt = "SELECT sum(calls_today) FROM vicidial_inbound_group_agents where user='$user' and group_type='C';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00588',$user,$server_ip,$session_name,$one_mysql_log);} if ($format=='debug') {echo "\n";} $vigagt_ct = mysqli_num_rows($rslt); if ($vigagt_ct > 0) { $row=mysqli_fetch_row($rslt); $max_inbound_count = $row[0]; if ($max_inbound_count >= $max_inbound_calls) {$closer_choice = "MAXLOCK-";} } } if ($closer_blended > 0) {$vla_autodial = 'Y';} else {$vla_autodial = 'N';} if (preg_match('/INBOUND_MAN|MANUAL/',$dial_method)) {$vla_autodial = 'N';} if ( ($closer_choice == "MGRLOCK-") or ($closer_choice == "MAXLOCK-") ) { if ($closer_choice == "MAXLOCK-") { $closer_choice = " -"; } else { $stmt="SELECT closer_campaigns FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00007',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); $user_choice =$row[0]; $user_choice = preg_replace("/ -$|^ /","",$user_choice); $user_choice = preg_replace("/ /","','",$user_choice); $user_choice = "'$user_choice'"; $stmt="SELECT closer_campaigns FROM vicidial_campaigns where campaign_id='$campaign' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00536',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); $camp_choice =$row[0]; $camp_choice = preg_replace("/ -$|^ /","",$camp_choice); $camp_choice = preg_replace("/ /","','",$camp_choice); $camp_choice = "'$camp_choice'"; $stmt = "SELECT group_id FROM vicidial_inbound_groups where group_id IN($user_choice) and group_id IN($camp_choice) and active='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00537',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $gid_ct = mysqli_num_rows($rslt); $i=0; $closer_choice=''; while ($i < $gid_ct) { $row=mysqli_fetch_row($rslt); $closer_choice .= " $row[0]"; $i++; } $closer_choice .= " -"; } $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice',last_state_change='$NOW_TIME',outbound_autodial='$vla_autodial' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00008',$user,$server_ip,$session_name,$one_mysql_log);} } else { $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice',last_state_change='$NOW_TIME',outbound_autodial='$vla_autodial' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00009',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="UPDATE vicidial_users set closer_campaigns='$closer_choice' where user='$user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00010',$user,$server_ip,$session_name,$one_mysql_log);} } $stmt="INSERT INTO vicidial_user_closer_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',blended='$closer_blended',closer_campaigns='$closer_choice';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00011',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="DELETE FROM vicidial_live_inbound_agents where user='$user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00012',$user,$server_ip,$session_name,$one_mysql_log);} ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00349',$user,$server_ip,$session_name,$one_mysql_log);} if ($format=='debug') {echo "\n";} $qm_conf_ct = mysqli_num_rows($rslt); $i=0; while ($i < $qm_conf_ct) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $queuemetrics_addmember_enabled = $row[6]; $queuemetrics_dispo_pause = $row[7]; $queuemetrics_pe_phone_append = $row[8]; $queuemetrics_pause_type = $row[9]; $i++; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ( ($enable_queuemetrics_logging > 0) and ($queuemetrics_addmember_enabled > 0) ) { $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); } $in_groups_pre = preg_replace('/-$/','',$closer_choice); $in_groups = explode(" ",$in_groups_pre); $in_groups_ct = count($in_groups); $k=1; while ($k < $in_groups_ct) { if (strlen($in_groups[$k])>1) { $stmt="SELECT group_weight,calls_today,group_grade FROM vicidial_inbound_group_agents where user='$user' and group_id='$in_groups[$k]';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00013',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $viga_ct = mysqli_num_rows($rslt); if ($viga_ct > 0) { $row=mysqli_fetch_row($rslt); $group_weight = $row[0]; $calls_today = $row[1]; $group_grade = $row[2]; } else { $group_weight = 0; $calls_today = 0; $group_grade = 1; } $stmt="INSERT INTO vicidial_live_inbound_agents set user='$user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME',group_grade='$group_grade';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00014',$user,$server_ip,$session_name,$one_mysql_log);} if ( ($enable_queuemetrics_logging > 0) and ($queuemetrics_addmember_enabled > 0) ) { $data4SQL=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00388',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; } $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$in_groups[$k]',agent='Agent/$user',verb='ADDMEMBER2',data1='$qm_phone',serverid='$queuemetrics_log_id' $data4SQL;"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00350',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); if ($format=='debug') {echo "\n";} } } $k++; } } echo "Closer In Gruppe valg $closer_choice er registreret til bruger $user\n"; } ################################################################################# ### regTERRITORY - update the vicidial_live_agents table to reflect the territory ### choices made upon login or while paused (agent_territories) ################################################################################# if ($ACTION == 'regTERRITORY') { $row=''; $rowx=''; $channel_live=1; if ( (strlen($agent_territories)<1) || (strlen($user)<1) ) { $channel_live=0; echo "Territory Choice $agent_territories er ikke valid\n"; exit; } else { if (preg_match("/^MGRLOCK/",$agent_territories)) { $stmt="SELECT territory FROM vicidial_user_territories where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00253',$user,$server_ip,$session_name,$one_mysql_log);} $territories_ct = mysqli_num_rows($rslt); if ($DB) {echo "$territories_ct|$stmt\n";} $k=0; $agent_territories=''; while ($territories_ct > $k) { $row=mysqli_fetch_row($rslt); $agent_territories .= " $row[0]"; $k++; } $agent_territories .= " -"; $stmt="UPDATE vicidial_live_agents set agent_territories='$agent_territories',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00254',$user,$server_ip,$session_name,$one_mysql_log);} } else { $stmt="UPDATE vicidial_live_agents set agent_territories='$agent_territories',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00255',$user,$server_ip,$session_name,$one_mysql_log);} } $stmt="INSERT INTO vicidial_user_territory_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',agent_territories='$agent_territories';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00256',$user,$server_ip,$session_name,$one_mysql_log);} } echo "Territory Choice $agent_territories er registreret til bruger $user\n"; } ################################################################################ ### For every process below, lookup the current agent_log_id for the user ################################################################################ $stmt="SELECT agent_log_id from vicidial_live_agents where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00222',$user,$server_ip,$session_name,$one_mysql_log);} $users_to_parse = mysqli_num_rows($rslt); if ($users_to_parse > 0) { $rowx=mysqli_fetch_row($rslt); if ($rowx[0] > 0) {$agent_log_id = $rowx[0];} } ################################################################################ ### UpdateFields - sends current vicidial_list values for fields ################################################################################ if ($ACTION == 'UpdateFields') { $stmt="UPDATE vicidial_live_agents set external_update_fields='0',external_update_fields_data='' where user='$user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00276',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="SELECT lead_id from vicidial_live_agents where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00274',$user,$server_ip,$session_name,$one_mysql_log);} $vla_records = mysqli_num_rows($rslt); if ($vla_records > 0) { $rowx=mysqli_fetch_row($rslt); if ($rowx[0] > 0) {$lead_id = $rowx[0];} ### ADDED BY POUNDTEAM FOR AUDITED COMMENTS! acquire audited comment count for this lead $stmt="SELECT count(comment_id) as comment_count FROM vicidial_comments where lead_id='$lead_id' and hidden is null"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00275',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); $lead_comment_count = trim("$row[0]"); ##### grab the data from vicidial_list for the lead_id $stmt="SELECT vendor_lead_code,source_id,gmt_offset_now,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,rank,owner FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00546',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = trim("$row[0]"); $source_id = trim("$row[1]"); $gmt_offset_now = trim("$row[2]"); $phone_code = trim("$row[3]"); $phone_number = trim("$row[4]"); $title = trim("$row[5]"); $first_name = trim("$row[6]"); $middle_initial = trim("$row[7]"); $last_name = trim("$row[8]"); $address1 = trim("$row[9]"); $address2 = trim("$row[10]"); $address3 = trim("$row[11]"); $city = trim("$row[12]"); $state = trim("$row[13]"); $province = trim("$row[14]"); $postal_code = trim("$row[15]"); $country_code = trim("$row[16]"); $gender = trim("$row[17]"); $date_of_birth = trim("$row[18]"); $alt_phone = trim("$row[19]"); $email = trim("$row[20]"); $security_phrase = trim("$row[21]"); $comments = stripslashes(trim("$row[22]")); $rank = trim("$row[23]"); $owner = trim("$row[24]"); $comments = preg_replace("/\r/i",'',$comments); $comments = preg_replace("/\n/i",'!N',$comments); $LeaD_InfO = "GOOD\n"; $LeaD_InfO .= $vendor_id . "\n"; $LeaD_InfO .= $source_id . "\n"; $LeaD_InfO .= $gmt_offset_now . "\n"; $LeaD_InfO .= $phone_code . "\n"; $LeaD_InfO .= $phone_number . "\n"; $LeaD_InfO .= $title . "\n"; $LeaD_InfO .= $first_name . "\n"; $LeaD_InfO .= $middle_initial . "\n"; $LeaD_InfO .= $last_name . "\n"; $LeaD_InfO .= $address1 . "\n"; $LeaD_InfO .= $address2 . "\n"; $LeaD_InfO .= $address3 . "\n"; $LeaD_InfO .= $city . "\n"; $LeaD_InfO .= $state . "\n"; $LeaD_InfO .= $province . "\n"; $LeaD_InfO .= $postal_code . "\n"; $LeaD_InfO .= $country_code . "\n"; $LeaD_InfO .= $gender . "\n"; $LeaD_InfO .= $date_of_birth . "\n"; $LeaD_InfO .= $alt_phone . "\n"; $LeaD_InfO .= $email . "\n"; $LeaD_InfO .= $security_phrase . "\n"; $LeaD_InfO .= $comments . "\n"; $LeaD_InfO .= $rank . "\n"; $LeaD_InfO .= $owner . "\n"; $LeaD_InfO .= $lead_comment_count . "\n"; $LeaD_InfO .= "\n"; echo $LeaD_InfO; } else { echo "ERROR: no lead info in system: $lead_id\n"; } } else { echo "ERROR: no lead active for this agent\n"; } } ################################################################################ ### manDiaLnextCaLL - for manual VICIDiaL dialing this will grab the next lead ### in the campaign, reserve it, send data back to client and ### place the call by inserting into vicidial_manager ################################################################################ if ($ACTION == 'manDiaLnextCaLL') { $MT[0]=''; $row=''; $rowx=''; $override_dial_number=''; $channel_live=1; $lead_id = preg_replace("/[^0-9]/","",$lead_id); if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) ) { $channel_live=0; echo "HOPPER TOM\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context er ikke valid\n"; exit; } else { ##### grab number of calls today in this campaign and increment $eac_phone=''; $stmt="SELECT calls_today,extension,external_dial FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00015',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vla_cc_ct = mysqli_num_rows($rslt); if ($vla_cc_ct > 0) { $row=mysqli_fetch_row($rslt); $calls_today = $row[0]; $eac_phone = $row[1]; $ed_vla = $row[2]; } else {$calls_today ='0';} $calls_today++; if (preg_match("/^MANUALNEXT/",$ed_vla)) { $stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00544',$user,$server_ip,$session_name,$one_mysql_log);} $VLAEDXaffected_rows = mysqli_affected_rows($link); } $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$campaign' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00257',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } ### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) ) { $affected_rows=1; $CBleadIDset=1; $stmt = "UPDATE vicidial_callbacks set status='INACTIVE' where callback_id='$callback_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00016',$user,$server_ip,$session_name,$one_mysql_log);} } ### check if this is a specific lead call, if it is, skip the grabbing of a new lead elseif (strlen($lead_id)>0) { $affected_rows=1; $CBleadIDset=1; if (strlen($phone_number) > 5) {$override_dial_number = $phone_number;} else { ##### gather local call time setting from campaign $stmt="SELECT phone_number FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00534',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $lid_chk_ct = mysqli_num_rows($rslt); if ($lid_chk_ct > 0) { $row=mysqli_fetch_row($rslt); $phone_number = $row[0]; } } } else { if (strlen($phone_number)>3) { if (preg_match("/ENABLED/",$manual_dial_call_time_check)) { $secX = date("U"); $hour = date("H"); $min = date("i"); $sec = date("s"); $mon = date("m"); $mday = date("d"); $year = date("Y"); $isdst = date("I"); $Shour = date("H"); $Smin = date("i"); $Ssec = date("s"); $Smon = date("m"); $Smday = date("d"); $Syear = date("Y"); $pulldate0 = "$year-$mon-$mday $hour:$min:$sec"; $inSD = $pulldate0; $dsec = ( ( ($hour * 3600) + ($min * 60) ) + $sec ); $postalgmt=''; $postal_code=''; $state=''; if (strlen($phone_code)<1) {$phone_code='1';} $local_call_time='24hours'; ##### gather local call time setting from campaign $stmt="SELECT local_call_time FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00353',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $camp_lct_ct = mysqli_num_rows($rslt); if ($camp_lct_ct > 0) { $row=mysqli_fetch_row($rslt); $local_call_time = $row[0]; } ### get current gmt_offset of the phone_number $USarea = substr($phone_number, 0, 3); $gmt_offset = lookup_gmt($phone_code,$USarea,$state,$LOCAL_GMT_OFF_STD,$Shour,$Smin,$Ssec,$Smon,$Smday,$Syear,$postalgmt,$postal_code); $dialable = dialable_gmt($DB,$link,$local_call_time,$gmt_offset,$state); if ($dialable < 1) { ### purge from the dial queue and api $stmt = "DELETE from vicidial_manual_dial_queue where phone_number='$phone_number' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00354',$user,$server_ip,$session_name,$one_mysql_log);} $VMDQaffected_rows = mysqli_affected_rows($link); $stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00355',$user,$server_ip,$session_name,$one_mysql_log);} $VLAEDaffected_rows = mysqli_affected_rows($link); echo "OUTSIDE OF LOCAL OPKALD TIME $VMDQaffected_rows|$VLAEDaffected_rows\n"; exit; } } if (preg_match("/DNC/",$manual_dial_filter)) { if (preg_match("/AREACODE/",$use_internal_dnc)) { $phone_number_areacode = substr($phone_number, 0, 3); $phone_number_areacode .= "XXXXXXX"; $stmt="SELECT count(*) from vicidial_dnc where phone_number IN('$phone_number','$phone_number_areacode');"; } else {$stmt="SELECT count(*) FROM vicidial_dnc where phone_number='$phone_number';";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00017',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { ### purge from the dial queue and api $stmt = "DELETE from vicidial_manual_dial_queue where phone_number='$phone_number' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00356',$user,$server_ip,$session_name,$one_mysql_log);} $VMDQaffected_rows = mysqli_affected_rows($link); $stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00357',$user,$server_ip,$session_name,$one_mysql_log);} $VLAEDaffected_rows = mysqli_affected_rows($link); echo "DNC NUMMER\n"; exit; } if ( (preg_match("/Y/",$use_campaign_dnc)) or (preg_match("/AREACODE/",$use_campaign_dnc)) ) { $stmt="SELECT use_other_campaign_dnc from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00445',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $use_other_campaign_dnc = $row[0]; $temp_campaign_id = $campaign; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} if (preg_match("/AREACODE/",$use_campaign_dnc)) { $phone_number_areacode = substr($phone_number, 0, 3); $phone_number_areacode .= "XXXXXXX"; $stmt="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$phone_number','$phone_number_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmt="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$phone_number' and campaign_id='$temp_campaign_id';";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00018',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { ### purge from the dial queue and api $stmt = "DELETE from vicidial_manual_dial_queue where phone_number='$phone_number' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00358',$user,$server_ip,$session_name,$one_mysql_log);} $VMDQaffected_rows = mysqli_affected_rows($link); $stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00359',$user,$server_ip,$session_name,$one_mysql_log);} $VLAEDaffected_rows = mysqli_affected_rows($link); echo "DNC NUMMER\n"; exit; } } } if (preg_match("/CAMPLISTS/",$manual_dial_filter)) { $stmt="SELECT list_id,active from vicidial_lists where campaign_id='$campaign'"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00019',$user,$server_ip,$session_name,$one_mysql_log);} $lists_to_parse = mysqli_num_rows($rslt); $camp_lists=''; $o=0; while ($lists_to_parse > $o) { $rowx=mysqli_fetch_row($rslt); if (preg_match("/Y/", $rowx[1])) {$active_lists++; $camp_lists .= "'$rowx[0]',";} if (preg_match("/ALL/",$manual_dial_filter)) { if (preg_match("/N/", $rowx[1])) {$inactive_lists++; $camp_lists .= "'$rowx[0]',";} } else { if (preg_match("/N/", $rowx[1])) {$inactive_lists++;} } $o++; } $camp_lists = preg_replace("/.$/i","",$camp_lists); if (strlen($camp_lists)<2) {$camp_lists="''";} $stmt="SELECT count(*) FROM vicidial_list where phone_number='$phone_number' and list_id IN($camp_lists);"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00020',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); if ($row[0] < 1) { ### purge from the dial queue and api $stmt = "DELETE from vicidial_manual_dial_queue where phone_number='$phone_number' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00360',$user,$server_ip,$session_name,$one_mysql_log);} $VMDQaffected_rows = mysqli_affected_rows($link); $stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00361',$user,$server_ip,$session_name,$one_mysql_log);} $VLAEDaffected_rows = mysqli_affected_rows($link); echo "NUMMER NOT IN CAMPLISTS\n"; exit; } } if ($stage=='lookup') { if (strlen($vendor_lead_code)>0) { $stmt="SELECT lead_id FROM vicidial_list where vendor_lead_code='$vendor_lead_code' order by modify_date desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00021',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $man_leadID_ct = mysqli_num_rows($rslt); if ( ($man_leadID_ct > 0) and (strlen($phone_number) > 5) ) {$override_phone++;} } else { $stmt="SELECT lead_id FROM vicidial_list where phone_number='$phone_number' order by modify_date desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00362',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $man_leadID_ct = mysqli_num_rows($rslt); } if ($man_leadID_ct > 0) { $row=mysqli_fetch_row($rslt); $affected_rows=1; $lead_id =$row[0]; $CBleadIDset=1; } else { ### insert a new lead in the system with this phone number $stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate',last_local_call_time='$NOW_TIME',vendor_lead_code='$vendor_lead_code';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00022',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $lead_id = mysqli_insert_id($link); $CBleadIDset=1; } } else { ### insert a new lead in the system with this phone number $stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate',last_local_call_time='$NOW_TIME',vendor_lead_code='$vendor_lead_code';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00023',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $lead_id = mysqli_insert_id($link); $CBleadIDset=1; } } else { ##### gather no hopper dialing settings from campaign $stmt="SELECT no_hopper_dialing,agent_dial_owner_only,local_call_time,dial_statuses,drop_lockout_time,lead_filter_id,lead_order,lead_order_randomize,lead_order_secondary,call_count_limit FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00236',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $camp_nohopper_ct = mysqli_num_rows($rslt); if ($camp_nohopper_ct > 0) { $row=mysqli_fetch_row($rslt); $no_hopper_dialing = $row[0]; $agent_dial_owner_only = $row[1]; $local_call_time = $row[2]; $dial_statuses = $row[3]; $drop_lockout_time = $row[4]; $lead_filter_id = $row[5]; $lead_order = $row[6]; $lead_order_randomize = $row[7]; $lead_order_secondary = $row[8]; $call_count_limit = $row[9]; } if (preg_match("/N/i",$no_hopper_dialing)) { ### grab the next lead in the hopper for this campaign and reserve it for the user $stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by priority desc,hopper_id LIMIT 1"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00024',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); } else { ### figure out what the next lead that should be dialed is ########################################################## ### BEGIN find the next lead to dial without looking in the hopper ########################################################## # $DB=1; if (strlen($dial_statuses)>2) { $g=0; $p='13'; $GMT_gmt[0] = ''; $GMT_hour[0] = ''; $GMT_day[0] = ''; while ($p > -13) { $pzone=3600 * $p; $pmin=(gmdate("i", time() + $pzone)); $phour=( (gmdate("G", time() + $pzone)) * 100); $pday=gmdate("w", time() + $pzone); $tz = sprintf("%.2f", $p); $GMT_gmt[$g] = "$tz"; $GMT_day[$g] = "$pday"; $GMT_hour[$g] = ($phour + $pmin); $p = ($p - 0.25); $g++; } $stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$local_call_time';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00237',$user,$server_ip,$session_name,$one_mysql_log);} $rowx=mysqli_fetch_row($rslt); $Gct_default_start = $rowx[3]; $Gct_default_stop = $rowx[4]; $Gct_sunday_start = $rowx[5]; $Gct_sunday_stop = $rowx[6]; $Gct_monday_start = $rowx[7]; $Gct_monday_stop = $rowx[8]; $Gct_tuesday_start = $rowx[9]; $Gct_tuesday_stop = $rowx[10]; $Gct_wednesday_start = $rowx[11]; $Gct_wednesday_stop = $rowx[12]; $Gct_thursday_start = $rowx[13]; $Gct_thursday_stop = $rowx[14]; $Gct_friday_start = $rowx[15]; $Gct_friday_stop = $rowx[16]; $Gct_saturday_start = $rowx[17]; $Gct_saturday_stop = $rowx[18]; $Gct_state_call_times = $rowx[19]; $ct_states = ''; $ct_state_gmt_SQL = ''; $ct_srs=0; $b=0; if (strlen($Gct_state_call_times)>2) { $state_rules = explode('|',$Gct_state_call_times); $ct_srs = ((count($state_rules)) - 2); } while($ct_srs >= $b) { if (strlen($state_rules[$b])>1) { $stmt="SELECT state_call_time_id,state_call_time_state,state_call_time_name,state_call_time_comments,sct_default_start,sct_default_stop,sct_sunday_start,sct_sunday_stop,sct_monday_start,sct_monday_stop,sct_tuesday_start,sct_tuesday_stop,sct_wednesday_start,sct_wednesday_stop,sct_thursday_start,sct_thursday_stop,sct_friday_start,sct_friday_stop,sct_saturday_start,sct_saturday_stop from vicidial_state_call_times where state_call_time_id='$state_rules[$b]';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00238',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $Gstate_call_time_id = $row[0]; $Gstate_call_time_state = $row[1]; $Gsct_default_start = $row[4]; $Gsct_default_stop = $row[5]; $Gsct_sunday_start = $row[6]; $Gsct_sunday_stop = $row[7]; $Gsct_monday_start = $row[8]; $Gsct_monday_stop = $row[9]; $Gsct_tuesday_start = $row[10]; $Gsct_tuesday_stop = $row[11]; $Gsct_wednesday_start = $row[12]; $Gsct_wednesday_stop = $row[13]; $Gsct_thursday_start = $row[14]; $Gsct_thursday_stop = $row[15]; $Gsct_friday_start = $row[16]; $Gsct_friday_stop = $row[17]; $Gsct_saturday_start = $row[18]; $Gsct_saturday_stop = $row[19]; $ct_states .="'$Gstate_call_time_state',"; $r=0; $state_gmt=''; while($r < $g) { if ($GMT_day[$r]==0) #### Sunday local time { if (($Gsct_sunday_start==0) and ($Gsct_sunday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_sunday_start) and ($GMT_hour[$r]<$Gsct_sunday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==1) #### Monday local time { if (($Gsct_monday_start==0) and ($Gsct_monday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_monday_start) and ($GMT_hour[$r]<$Gsct_monday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==2) #### Tuesday local time { if (($Gsct_tuesday_start==0) and ($Gsct_tuesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_tuesday_start) and ($GMT_hour[$r]<$Gsct_tuesday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==3) #### Wednesday local time { if (($Gsct_wednesday_start==0) and ($Gsct_wednesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_wednesday_start) and ($GMT_hour[$r]<$Gsct_wednesday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==4) #### Thursday local time { if (($Gsct_thursday_start==0) and ($Gsct_thursday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_thursday_start) and ($GMT_hour[$r]<$Gsct_thursday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==5) #### Friday local time { if (($Gsct_friday_start==0) and ($Gsct_friday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_friday_start) and ($GMT_hour[$r]<$Gsct_friday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==6) #### Saturday local time { if (($Gsct_saturday_start==0) and ($Gsct_saturday_stop==0)) { if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gsct_saturday_start) and ($GMT_hour[$r]<$Gsct_saturday_stop) ) {$state_gmt.="'$GMT_gmt[$r]',";} } } $r++; } $state_gmt = "$state_gmt'99'"; $ct_state_gmt_SQL .= "or (state='$Gstate_call_time_state' and gmt_offset_now IN($state_gmt)) "; } $b++; } if (strlen($ct_states)>2) { $ct_states = preg_replace("/,$/i",'',$ct_states); $ct_statesSQL = "and state NOT IN($ct_states)"; } else { $ct_statesSQL = ""; } $r=0; $default_gmt=''; while($r < $g) { if ($GMT_day[$r]==0) #### Sunday local time { if (($Gct_sunday_start==0) and ($Gct_sunday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_sunday_start) and ($GMT_hour[$r]<$Gct_sunday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==1) #### Monday local time { if (($Gct_monday_start==0) and ($Gct_monday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_monday_start) and ($GMT_hour[$r]<$Gct_monday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==2) #### Tuesday local time { if (($Gct_tuesday_start==0) and ($Gct_tuesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_tuesday_start) and ($GMT_hour[$r]<$Gct_tuesday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==3) #### Wednesday local time { if (($Gct_wednesday_start==0) and ($Gct_wednesday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_wednesday_start) and ($GMT_hour[$r]<$Gct_wednesday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==4) #### Thursday local time { if (($Gct_thursday_start==0) and ($Gct_thursday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_thursday_start) and ($GMT_hour[$r]<$Gct_thursday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==5) #### Friday local time { if (($Gct_friday_start==0) and ($Gct_friday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_friday_start) and ($GMT_hour[$r]<$Gct_friday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } } if ($GMT_day[$r]==6) #### Saturday local time { if (($Gct_saturday_start==0) and ($Gct_saturday_stop==0)) { if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } else { if ( ($GMT_hour[$r]>=$Gct_saturday_start) and ($GMT_hour[$r]<$Gct_saturday_stop) ) {$default_gmt.="'$GMT_gmt[$r]',";} } } $r++; } $default_gmt = "$default_gmt'99'"; $all_gmtSQL = "(gmt_offset_now IN($default_gmt) $ct_statesSQL) $ct_state_gmt_SQL"; $dial_statuses = preg_replace("/ -$/","",$dial_statuses); $Dstatuses = explode(" ", $dial_statuses); $Ds_to_print = (count($Dstatuses) - 0); $Dsql = ''; $o=0; while ($Ds_to_print > $o) { $o++; $Dsql .= "'$Dstatuses[$o]',"; } $Dsql = preg_replace("/,$/","",$Dsql); if (strlen($Dsql) < 2) {$Dsql = "''";} $DLTsql=''; if ($drop_lockout_time > 0) { $DLseconds = ($drop_lockout_time * 3600); $DLseconds = floor($DLseconds); $DLseconds = intval("$DLseconds"); $DLTsql = "and ( ( (status IN('DROP','XDROP')) and (last_local_call_time < CONCAT(DATE_ADD(NOW(), INTERVAL -$DLseconds SECOND),' ',CURTIME()) ) ) or (status NOT IN('DROP','XDROP')) )"; } $CCLsql=''; if ($call_count_limit > 0) { $CCLsql = "and (called_count < $call_count_limit)"; } $stmt="SELECT lead_filter_sql FROM vicidial_lead_filters where lead_filter_id='$lead_filter_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00239',$user,$server_ip,$session_name,$one_mysql_log);} $filtersql_ct = mysqli_num_rows($rslt); if ($DB) {echo "$filtersql_ct|$stmt\n";} if ($filtersql_ct > 0) { $row=mysqli_fetch_row($rslt); $fSQL = "and ($row[0])"; $fSQL = preg_replace('/\\\\/','',$fSQL); } $stmt="SELECT list_id FROM vicidial_lists where campaign_id='$campaign' and active='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00240',$user,$server_ip,$session_name,$one_mysql_log);} $camplists_ct = mysqli_num_rows($rslt); if ($DB) {echo "$camplists_ct|$stmt\n";} $k=0; $camp_lists=''; while ($camplists_ct > $k) { $row=mysqli_fetch_row($rslt); $camp_lists .= "'$row[0]',"; $k++; } $camp_lists = preg_replace("/.$/i","",$camp_lists); if (strlen($camp_lists) < 4) {$camp_lists="''";} $stmt="SELECT user_group,territory FROM vicidial_users where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00241',$user,$server_ip,$session_name,$one_mysql_log);} $userterr_ct = mysqli_num_rows($rslt); if ($DB) {echo "$userterr_ct|$stmt\n";} if ($userterr_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = $row[0]; $territory = $row[1]; } $adooSQL = ''; if (preg_match("/TERRITORY/i",$agent_dial_owner_only)) { $agent_territories=''; $agent_choose_territories=0; $stmt="SELECT agent_choose_territories from vicidial_users where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00406',$user,$server_ip,$session_name,$one_mysql_log);} $Uterrs_to_parse = mysqli_num_rows($rslt); if ($Uterrs_to_parse > 0) { $rowx=mysqli_fetch_row($rslt); $agent_choose_territories = $rowx[0]; } if ($agent_choose_territories < 1) { $stmt="SELECT territory from vicidial_user_territories where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00407',$user,$server_ip,$session_name,$one_mysql_log);} $vuts_to_parse = mysqli_num_rows($rslt); $o=0; while ($vuts_to_parse > $o) { $rowx=mysqli_fetch_row($rslt); $agent_territories .= "'$rowx[0]',"; $o++; } $agent_territories = preg_replace("/\,$/",'',$agent_territories); $searchownerSQL=" and owner IN($agent_territories)"; if ($vuts_to_parse < 1) {$searchownerSQL=" and lead_id < 0";} } else { $stmt="SELECT agent_territories from vicidial_live_agents where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00408',$user,$server_ip,$session_name,$one_mysql_log);} $terrs_to_parse = mysqli_num_rows($rslt); if ($terrs_to_parse > 0) { $rowx=mysqli_fetch_row($rslt); $agent_territories = $rowx[0]; $agent_territories = preg_replace("/ -$|^ /",'',$agent_territories); $agent_territories = preg_replace("/ /","','",$agent_territories); $searchownerSQL=" and owner IN('$agent_territories')"; } } $adooSQL = $searchownerSQL; } if (preg_match("/USER/i",$agent_dial_owner_only)) {$adooSQL = "and owner='$user'";} if (preg_match("/USER_GROUP/i",$agent_dial_owner_only)) {$adooSQL = "and owner='$user_group'";} if (preg_match("/_BLANK/",$agent_dial_owner_only)) { $adooSQLa = preg_replace("/^and /",'',$adooSQL); $blankSQL = "and ( ($adooSQLa) or (owner='') or (owner is NULL) )"; $adooSQL = $blankSQL; } if ($lead_order_randomize == 'Y') {$last_order = "RAND()";} else { $last_order = "lead_id asc"; if ($lead_order_secondary == 'LEAD_ASCEND') {$last_order = "lead_id asc";} if ($lead_order_secondary == 'LEAD_DESCEND') {$last_order = "lead_id desc";} if ($lead_order_secondary == 'CALLTIME_ASCEND') {$last_order = "last_local_call_time asc";} if ($lead_order_secondary == 'CALLTIME_DESCEND') {$last_order = "last_local_call_time desc";} } $order_stmt = ''; if (preg_match("/DOWN/i",$lead_order)){$order_stmt = 'order by lead_id asc';} if (preg_match("/UP/i",$lead_order)){$order_stmt = 'order by lead_id desc';} if (preg_match("/UP sidste NAME/i",$lead_order)){$order_stmt = "order by last_name desc, $last_order";} if (preg_match("/DOWN sidste NAME/i",$lead_order)){$order_stmt = "order by last_name, $last_order";} if (preg_match("/UP PHONE/i",$lead_order)){$order_stmt = "order by phone_number desc, $last_order";} if (preg_match("/DOWN PHONE/i",$lead_order)){$order_stmt = "order by phone_number, $last_order";} if (preg_match("/UP COUNT/i",$lead_order)){$order_stmt = "order by called_count desc, $last_order";} if (preg_match("/DOWN COUNT/i",$lead_order)){$order_stmt = "order by called_count, $last_order";} if (preg_match("/UP sidste opkald TIME/i",$lead_order)){$order_stmt = "order by last_local_call_time desc, $last_order";} if (preg_match("/DOWN sidste opkald TIME/i",$lead_order)){$order_stmt = "order by last_local_call_time, $last_order";} if (preg_match("/RANDOM/i",$lead_order)){$order_stmt = "order by RAND()";} if (preg_match("/UP RANK/i",$lead_order)){$order_stmt = "order by rank desc, $last_order";} if (preg_match("/DOWN RANK/i",$lead_order)){$order_stmt = "order by rank, $last_order";} if (preg_match("/UP OWNER/i",$lead_order)){$order_stmt = "order by owner desc, $last_order";} if (preg_match("/DOWN OWNER/i",$lead_order)){$order_stmt = "order by owner, $last_order";} if (preg_match("/UP TIMEZONE/i",$lead_order)){$order_stmt = "order by gmt_offset_now desc, $last_order";} if (preg_match("/DOWN TIMEZONE/i",$lead_order)){$order_stmt = "order by gmt_offset_now, $last_order";} $stmt="UPDATE vicidial_list SET user='QUEUE$user' where called_since_last_reset='N' and user NOT LIKE \"QUEUE%\" and status IN($Dsql) and list_id IN($camp_lists) and ($all_gmtSQL) $CCLsql $DLTsql $fSQL $adooSQL $order_stmt LIMIT 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00242',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); # $fp = fopen ("./DNNdebug_log.txt", "a"); # fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$agent_dialed_number|$user|M|$MqueryCID||$province|$affected_rows|$stmt|\n"); # fclose($fp); if ($affected_rows > 0) { $stmt="SELECT lead_id,list_id,gmt_offset_now,state,entry_list_id,vendor_lead_code FROM vicidial_list where user='QUEUE$user' and called_since_last_reset='N' and status IN($Dsql) and list_id IN($camp_lists) and ($all_gmtSQL) and (modify_date > CONCAT(DATE_ADD(CURDATE(), INTERVAL -1 HOUR),' ',CURTIME()) ) $CCLsql $DLTsql $fSQL $adooSQL order by modify_date desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00243',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $leadpick_ct = mysqli_num_rows($rslt); if ($leadpick_ct > 0) { $row=mysqli_fetch_row($rslt); $lead_id = $row[0]; $list_id = $row[1]; $gmt_offset_now = $row[2]; $state = $row[3]; $entry_list_id = $row[4]; $vendor_lead_code = $row[5]; $stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='QUEUE',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='MAIN',user='$user',priority='0',source='Q',vendor_lead_code='$vendor_lead_code';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00244',$user,$server_ip,$session_name,$one_mysql_log);} } } } ########################################################## ### END find the next lead to dial without looking in the hopper ########################################################## # $DB=0; } } } if ($affected_rows > 0) { if (!$CBleadIDset) { ##### grab the lead_id of the reserved user in vicidial_hopper $stmt="SELECT lead_id FROM vicidial_hopper where campaign_id='$campaign' and status='QUEUE' and user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00025',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $hopper_leadID_ct = mysqli_num_rows($rslt); if ($hopper_leadID_ct > 0) { $row=mysqli_fetch_row($rslt); $lead_id =$row[0]; } } ##### grab the data from vicidial_list for the lead_id $stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00026',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); # $lead_id = trim("$row[0]"); $dispo = trim("$row[3]"); $tsr = trim("$row[4]"); $vendor_id = trim("$row[5]"); $source_id = trim("$row[6]"); $list_id = trim("$row[7]"); $gmt_offset_now = trim("$row[8]"); $called_since_last_reset = trim("$row[9]"); $phone_code = trim("$row[10]"); if ($override_phone < 1) {$phone_number = trim("$row[11]");} $title = trim("$row[12]"); $first_name = trim("$row[13]"); $middle_initial = trim("$row[14]"); $last_name = trim("$row[15]"); $address1 = trim("$row[16]"); $address2 = trim("$row[17]"); $address3 = trim("$row[18]"); $city = trim("$row[19]"); $state = trim("$row[20]"); $province = trim("$row[21]"); $postal_code = trim("$row[22]"); $country_code = trim("$row[23]"); $gender = trim("$row[24]"); $date_of_birth = trim("$row[25]"); $alt_phone = trim("$row[26]"); $email = trim("$row[27]"); $security_phrase = trim("$row[28]"); $comments = stripslashes(trim("$row[29]")); $called_count = trim("$row[30]"); $rank = trim("$row[32]"); $owner = trim("$row[33]"); $entry_list_id = trim("$row[34]"); if ($entry_list_id < 100) {$entry_list_id = $list_id;} } if ($qc_features_active > 0) { //Added by Poundteam for Audited kommentar ##### if list has audited comments, grab the audited comments require_once('audit_comments.php'); $ACcount = ''; $ACcomments = ''; $audit_comments_active=audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log); if ($audit_comments_active) { get_audited_comments($lead_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log); } $ACcomments = strip_tags(htmlentities($ACcomments)); $ACcomments = preg_replace("/\r/i",'',$ACcomments); $ACcomments = preg_replace("/\n/i",'!N',$ACcomments); //END Added by Poundteam for Audited kommentar } $called_count++; if ( (strlen($agent_dialed_type) < 3) or (strlen($agent_dialed_number) < 6) ) { $agent_dialed_number = $phone_number; if (strlen($agent_dialed_type) < 3) {$agent_dialed_type = 'MAIN';} } if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) ) { if ($agent_dialed_type=='ALT') {$agent_dialed_number = $alt_phone;} if ($agent_dialed_type=='ADDR3') {$agent_dialed_number = $address3;} } ##### BEGIN check for postal_code and phone time zones if alert enabled $post_phone_time_diff_alert_message=''; $stmt="SELECT post_phone_time_diff_alert,local_call_time,owner_populate FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00414',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $camp_pptda_ct = mysqli_num_rows($rslt); if ($camp_pptda_ct > 0) { $row=mysqli_fetch_row($rslt); $post_phone_time_diff_alert = $row[0]; $local_call_time = $row[1]; $owner_populate = $row[2]; } if ( ($post_phone_time_diff_alert == 'ENABLED') or (preg_match("/OUTSIDE_CALLTIME/",$post_phone_time_diff_alert)) ) { ### get current gmt_offset of the phone_number $postalgmtNOW = ''; $USarea = substr($agent_dialed_number, 0, 3); $PHONEgmt_offset = lookup_gmt($phone_code,$USarea,$state,$LOCAL_GMT_OFF_STD,$Shour,$Smin,$Ssec,$Smon,$Smday,$Syear,$postalgmtNOW,$postal_code); $PHONEdialable = dialable_gmt($DB,$link,$local_call_time,$PHONEgmt_offset,$state); $postalgmtNOW = 'POSTAL'; $POSTgmt_offset = lookup_gmt($phone_code,$USarea,$state,$LOCAL_GMT_OFF_STD,$Shour,$Smin,$Ssec,$Smon,$Smday,$Syear,$postalgmtNOW,$postal_code); $POSTdialable = dialable_gmt($DB,$link,$local_call_time,$POSTgmt_offset,$state); # $post_phone_time_diff_alert_message = "$POSTgmt_offset|$POSTdialable --- $PHONEgmt_offset|$PHONEdialable|$USarea"; $post_phone_time_diff_alert_message = ''; if ($PHONEgmt_offset != $POSTgmt_offset) { $post_phone_time_diff_alert_message .= "telefon og postnummer tidszone mismatch! "; if ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_ONLY') { $post_phone_time_diff_alert_message=''; if ($PHONEdialable < 1) {$post_phone_time_diff_alert_message .= " Telefon Area Code Udenfor Dialable Zone $PHONEgmt_offset ";} if ($POSTdialable < 1) {$post_phone_time_diff_alert_message .= " Postnummer Udenfor Dialable Zone $POSTgmt_offset";} } } if ( ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_PHONE') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_POSTAL') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_BOTH') ) {$post_phone_time_diff_alert_message = '';} if ( ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_PHONE') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_BOTH') ) { if ($PHONEdialable < 1) {$post_phone_time_diff_alert_message .= " Telefon Area Code Udenfor Dialable Zone $PHONEgmt_offset ";} } if ( ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_POSTAL') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_BOTH') ) { if ($POSTdialable < 1) {$post_phone_time_diff_alert_message .= " Postnummer Udenfor Dialable Zone $POSTgmt_offset ";} } } ##### END check for postal_code and phone time zones if alert enabled ##### if lead is a callback, grab the callback comments $CBentry_time = ''; $CBcallback_time = ''; $CBuser = ''; $CBcomments = ''; $CBstatus = 0; $stmt="SELECT count(*) FROM vicidial_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00366',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } if ($CBstatus < 1) { $stmt="SELECT count(*) FROM vicidial_campaign_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00367',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } } if ( ($CBstatus > 0) or ($dispo == 'CBHOLD') ) { $stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00028',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBentry_time = trim("$row[0]"); $CBcallback_time = trim("$row[1]"); $CBuser = trim("$row[2]"); $CBcomments = trim("$row[3]"); } } $stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00029',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $server_ct = mysqli_num_rows($rslt); if ($server_ct > 0) { $row=mysqli_fetch_row($rslt); $local_gmt = $row[0]; $isdst = date("I"); if ($isdst) {$local_gmt++;} } $LLCT_DATE_offset = ($local_gmt - $gmt_offset_now); $LLCT_DATE = date("Y-m-d H:i:s", mktime(date("H")-$LLCT_DATE_offset,date("i"),date("s"),date("m"),date("d"),date("Y"))); if (preg_match('/Y/',$called_since_last_reset)) { $called_since_last_reset = preg_replace('/Y/','',$called_since_last_reset); if (strlen($called_since_last_reset) < 1) {$called_since_last_reset = 0;} $called_since_last_reset++; $called_since_last_reset = "Y$called_since_last_reset"; } else {$called_since_last_reset = 'Y';} $ownerSQL=''; if ( ($owner_populate=='ENABLED') and ( (strlen($owner) < 1) or ($owner=='NULL') ) ) { $ownerSQL = ",owner='$user'"; $owner=$user; } ### flag the lead as called and change it's status to INCALL $stmt = "UPDATE vicidial_list set status='INCALL', called_since_last_reset='$called_since_last_reset', called_count='$called_count',user='$user',last_local_call_time='$LLCT_DATE'$ownerSQL where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00030',$user,$server_ip,$session_name,$one_mysql_log);} if (!$CBleadIDset) { ### delete the lead from the hopper $stmt = "DELETE FROM vicidial_hopper where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00031',$user,$server_ip,$session_name,$one_mysql_log);} } $stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00032',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="UPDATE vicidial_lists set list_lastcalldate=NOW() where list_id='$list_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00439',$user,$server_ip,$session_name,$one_mysql_log);} $campaign_cid_override=''; $LISTweb_form_address=''; $LISTweb_form_address_two=''; ### check if there is a list_id override if (strlen($list_id) > 1) { $stmt = "SELECT campaign_cid_override,web_form_address,web_form_address_two FROM vicidial_lists where list_id='$list_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00245',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $lio_ct = mysqli_num_rows($rslt); if ($lio_ct > 0) { $row=mysqli_fetch_row($rslt); $campaign_cid_override = $row[0]; $LISTweb_form_address = $row[1]; $LISTweb_form_address_two = $row[2]; } } ##### BEGIN if preview dialing, do not send the call ##### if ($preview == 'YES') { ### update the agent record with the preview_lead_id in vicidial_live_agents $stmt = "UPDATE vicidial_live_agents set preview_lead_id='$lead_id' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00590',$user,$server_ip,$session_name,$one_mysql_log);} } ##### BEGIN if NOT preview dialing, do not send the call ##### if ( (strlen($preview)<1) or ($preview == 'NO') or (strlen($dial_ingroup) > 1) ) { ### prepare variables to place manual call from VICIDiaL $CCID_on=0; $CCID=''; $local_DEF = 'Local/'; $local_AMP = '@'; $Local_out_prefix = '9'; $Local_dial_timeout = '60'; # $Local_persist = '/n'; $Local_persist = ''; if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;} $Local_dial_timeout = ($Local_dial_timeout * 1000); if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";} if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;} if (strlen($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++;} ### check for custom cid use $use_custom_cid=0; $stmt = "SELECT use_custom_cid FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00313',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $uccid_ct = mysqli_num_rows($rslt); if ($uccid_ct > 0) { $row=mysqli_fetch_row($rslt); $use_custom_cid = $row[0]; if ( ($use_custom_cid == 'AREACODE') and ($cid_lock < 1) ) { $temp_ac = substr("$agent_dialed_number", 0, 3); $stmt = "SELECT outbound_cid FROM vicidial_campaign_cid_areacodes where campaign_id='$campaign' and areacode='$temp_ac' and active='Y' order by call_count_today limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00426',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vcca_ct = mysqli_num_rows($rslt); if ($vcca_ct > 0) { $row=mysqli_fetch_row($rslt); $temp_vcca = $row[0]; $stmt="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$campaign' and areacode='$temp_ac' and outbound_cid='$temp_vcca';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00427',$user,$server_ip,$session_name,$one_mysql_log);} } $temp_CID = preg_replace("/\D/",'',$temp_vcca); } if ($use_custom_cid == 'Y') {$temp_CID = preg_replace("/\D/",'',$security_phrase);} if (strlen($temp_CID) > 6) {$CCID = "$temp_CID"; $CCID_on++;} } if (preg_match("/x/i",$dial_prefix)) {$Local_out_prefix = '';} $PADlead_id = sprintf("%010s", $lead_id); while (strlen($PADlead_id) > 10) {$PADlead_id = substr("$PADlead_id", 1);} ### check for extension append i kampagnen $use_eac=0; $stmt = "SELECT count(*) FROM vicidial_campaigns where extension_appended_cidname='Y' and campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00322',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $eacid_ct = mysqli_num_rows($rslt); if ($eacid_ct > 0) { $row=mysqli_fetch_row($rslt); $use_eac = $row[0]; } # Create unique calleridname to track the call: MmddhhmmssLLLLLLLLLL $MqueryCID = "M$CIDdate$PADlead_id"; $EAC=''; if ($use_eac > 0) { $eac_extension = preg_replace("/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\//",'',$eac_phone); $EAC=" $eac_extension"; } ### whether to omit phone_code or not if (preg_match('/Y/i',$omit_phone_code)) {$Ndialstring = "$Local_out_prefix$agent_dialed_number";} else {$Ndialstring = "$Local_out_prefix$phone_code$agent_dialed_number";} if ( ($usegroupalias > 0) and (strlen($account)>1) ) { $RAWaccount = $account; $account = "Account: $account"; $variable = "Variable: usegroupalias=1"; } else {$account=''; $variable='';} $dial_channel = "$local_DEF$conf_exten$local_AMP$ext_context$Local_persist"; $preset_name=''; if (strlen($dial_ingroup) > 1) { ### look for a dial-ingroup cid $dial_ingroup_cid=''; $stmt = "SELECT dial_ingroup_cid FROM vicidial_inbound_groups where group_id='$dial_ingroup';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00440',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $digcid_ct = mysqli_num_rows($rslt); if ($digcid_ct > 0) { $row=mysqli_fetch_row($rslt); $dial_ingroup_cid = $row[0]; } if (strlen($dial_ingroup_cid) > 6) {$CCID = "$dial_ingroup_cid"; $CCID_on++;} $preset_name='DIG'; $MqueryCID = "Y$CIDdate$PADlead_id"; $loop_ingroup_dial_prefix = '8305888888888888'; $dial_wait_seconds = '4'; # 1 digit only if ($nocall_dial_flag == 'ENABLED') { $Ndialstring = "$loop_ingroup_dial_prefix$dial_wait_seconds" . "999"; $preset_name='DIG_NODIAL'; } else {$Ndialstring = "$loop_ingroup_dial_prefix$dial_wait_seconds$Ndialstring";} # $dial_ingroup_dialstring = "90009*$dial_ingroup" . "**$lead_id" . "**$agent_dialed_number" . "*$user" . "*$user" . "**1*$conf_exten"; # $dial_channel = "$local_DEF$dial_ingroup_dialstring$local_AMP$ext_context$Local_persist"; $dial_channel = "$local_DEF$Ndialstring$local_AMP$ext_context$Local_persist"; $dial_wait_seconds = '0'; # 1 digit only $dial_ingroup_dialstring = "90009*$dial_ingroup" . "**$lead_id" . "**$agent_dialed_number" . "*$user" . "*$user" . "**1*$conf_exten"; $Ndialstring = "$loop_ingroup_dial_prefix$dial_wait_seconds$dial_ingroup_dialstring"; } if ($CCID_on) {$CIDstring = "\"$MqueryCID$EAC\" <$CCID>";} else {$CIDstring = "$MqueryCID$EAC";} ### insert the call action into the vicidial_manager table to initiate the call # $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');"; $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $dial_channel','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','$account','$variable','','');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00033',$user,$server_ip,$session_name,$one_mysql_log);} ### log outbound call in the dial log $stmt = "INSERT INTO vicidial_dial_log SET caller_code='$MqueryCID',lead_id='$lead_id',server_ip='$server_ip',call_date='$NOW_TIME',extension='$Ndialstring',channel='$dial_channel', timeout='$Local_dial_timeout',outbound_cid='$CIDstring',context='$ext_context';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00442',$user,$server_ip,$session_name,$one_mysql_log);} ### Skip logging and list overrides if dial in-group is used if (strlen($dial_ingroup) < 1) { $stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$agent_dialed_number','$NOW_TIME','OUT')"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00034',$user,$server_ip,$session_name,$one_mysql_log);} } ### update the agent status to INCALL in vicidial_live_agents $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00035',$user,$server_ip,$session_name,$one_mysql_log);} ### update calls_today count in vicidial_campaign_agents $stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);} if ($agent_dialed_number > 0) { $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$agent_dialed_number','$Ndialstring','$lead_id','$CCID','$RAWaccount','$preset_name')"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00191',$user,$server_ip,$session_name,$one_mysql_log);} } ### Skip logging and list overrides if dial in-group is used if (strlen($dial_ingroup) < 1) { $val_pause_epoch=0; $val_pause_sec=0; $stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00323',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vald_ct = mysqli_num_rows($rslt); if ($vald_ct > 0) { $row=mysqli_fetch_row($rslt); $val_pause_epoch = $row[0]; $val_pause_sec = ($StarTtime - $val_pause_epoch); } $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00324',$user,$server_ip,$session_name,$one_mysql_log);} ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00037',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $queuemetrics_pe_phone_append = $row[6]; $queuemetrics_socket = $row[7]; $queuemetrics_socket_url = $row[8]; $queuemetrics_pause_type = $row[9]; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ($enable_queuemetrics_logging > 0) { $data4SQL=''; $data4SS=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00389',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; $data4SS = "&data4=$row[0]$pe_append"; } $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); # UNPAUSEALL $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00038',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); # OPKALDOUTBOUND (formerly ENTERQUEUE) $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$agent_dialed_number',serverid='$queuemetrics_log_id' $data4SQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00039',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); # CONNECT $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00040',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); mysqli_close($linkB); if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) ) { if (preg_match("/--A--/",$queuemetrics_socket_url)) { $queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url); } $socket_send_data_begin='?'; $socket_send_data = "time_id=$StarTtime&call_id=$MqueryCID&queue=$campaign&agent=Agent/$user&verb=CONNECT&data1=0$data4SS"; if (preg_match("/\?/",$queuemetrics_socket_url)) {$socket_send_data_begin='&';} ### send queue_log data to the queuemetrics_socket_url ### if ($DB > 0) {echo "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data
\n";} $SCUfile = file("$queuemetrics_socket_url$socket_send_data_begin$socket_send_data"); if ($DB > 0) {echo "$SCUfile[0]
\n";} } } } ##### check if system is set to generate logfile for transfers $stmt="SELECT enable_agc_xfer_log FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00027',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $enable_agc_xfer_log_ct = mysqli_num_rows($rslt); if ($enable_agc_xfer_log_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_agc_xfer_log =$row[0]; } if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) ) { # DATETIME|campaign|lead_id|phone_number|user|type # 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|M $fp = fopen ("./xfer_log.txt", "a"); fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$agent_dialed_number|$user|M|$MqueryCID||$province\n"); fclose($fp); } } ##### END if NOT preview dialing, send the call ##### ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_lists WHERE list_id='$list_id' and agent_script_override!='' and agent_script_override IS NOT NULL and agent_script_override!='NONE';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00259',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vls_vc_ct = mysqli_num_rows($rslt); if ($vls_vc_ct > 0) { $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_lists vls WHERE list_id='$list_id' and vs.script_id=vls.agent_script_override and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00260',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } } } ### Gather number preset settings from campaign $VDCL_xferconf_a_number=''; $VDCL_xferconf_b_number=''; $VDCL_xferconf_c_number=''; $VDCL_xferconf_d_number=''; $VDCL_xferconf_e_number=''; $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00277',$user,$server_ip,$session_name,$one_mysql_log);} $VC_preset_ct = mysqli_num_rows($rslt); if ($VC_preset_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_xferconf_a_number = $row[0]; $VDCL_xferconf_b_number = $row[1]; $VDCL_xferconf_c_number = $row[2]; $VDCL_xferconf_d_number = $row[3]; $VDCL_xferconf_e_number = $row[4]; } ### Look for number preset override settings from list if (strlen($list_id)>0) { $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_lists where list_id='$list_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00278',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_preset_ct = mysqli_num_rows($rslt); if ($VDIG_preset_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($row[0]) > 0) {$VDCL_xferconf_a_number = $row[0];} if (strlen($row[1]) > 0) {$VDCL_xferconf_b_number = $row[1];} if (strlen($row[2]) > 0) {$VDCL_xferconf_c_number = $row[2];} if (strlen($row[3]) > 0) {$VDCL_xferconf_d_number = $row[3];} if (strlen($row[4]) > 0) {$VDCL_xferconf_e_number = $row[4];} } $custom_field_names='|'; $custom_field_names_SQL=''; $custom_field_values='----------'; $custom_field_types='|'; ### find the names of all custom fields, if any $stmt = "SELECT field_label,field_type FROM vicidial_lists_fields where list_id='$entry_list_id' and field_type NOT IN('SCRIPT','DISPLAY') and field_label NOT IN('vendor_lead_code','source_id','list_id','gmt_offset_now','called_since_last_reset','phone_code','phone_number','title','first_name','middle_initial','last_name','address1','address2','address3','city','state','province','postal_code','country_code','gender','date_of_birth','alt_phone','email','security_phrase','comments','called_count','last_local_call_time','rank','owner');"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00334',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffn_ct = mysqli_num_rows($rslt); $d=0; while ($cffn_ct > $d) { $row=mysqli_fetch_row($rslt); $custom_field_names .= "$row[0]|"; $custom_field_names_SQL .= "$row[0],"; $custom_field_types .= "$row[1]|"; $custom_field_values .= "----------"; $d++; } if ($cffn_ct > 0) { $custom_field_names_SQL = preg_replace("/.$/i","",$custom_field_names_SQL); ### find the values of the named custom fields $stmt = "SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00335',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffv_ct = mysqli_num_rows($rslt); if ($cffv_ct > 0) { $custom_field_values='----------'; $row=mysqli_fetch_row($rslt); $d=0; while ($cffn_ct > $d) { $custom_field_values .= "$row[$d]----------"; $d++; } $custom_field_values = preg_replace("/\n/"," ",$custom_field_values); $custom_field_values = preg_replace("/\r/","",$custom_field_values); } } } $comments = preg_replace("/\r/i",'',$comments); $comments = preg_replace("/\n/i",'!N',$comments); $LeaD_InfO = $MqueryCID . "\n"; $LeaD_InfO .= $lead_id . "\n"; $LeaD_InfO .= $dispo . "\n"; $LeaD_InfO .= $tsr . "\n"; $LeaD_InfO .= $vendor_id . "\n"; $LeaD_InfO .= $list_id . "\n"; $LeaD_InfO .= $gmt_offset_now . "\n"; $LeaD_InfO .= $phone_code . "\n"; $LeaD_InfO .= $phone_number . "\n"; $LeaD_InfO .= $title . "\n"; $LeaD_InfO .= $first_name . "\n"; $LeaD_InfO .= $middle_initial . "\n"; $LeaD_InfO .= $last_name . "\n"; $LeaD_InfO .= $address1 . "\n"; $LeaD_InfO .= $address2 . "\n"; $LeaD_InfO .= $address3 . "\n"; $LeaD_InfO .= $city . "\n"; $LeaD_InfO .= $state . "\n"; $LeaD_InfO .= $province . "\n"; $LeaD_InfO .= $postal_code . "\n"; $LeaD_InfO .= $country_code . "\n"; $LeaD_InfO .= $gender . "\n"; $LeaD_InfO .= $date_of_birth . "\n"; $LeaD_InfO .= $alt_phone . "\n"; $LeaD_InfO .= $email . "\n"; $LeaD_InfO .= $security_phrase . "\n"; $LeaD_InfO .= $comments . "\n"; $LeaD_InfO .= $called_count . "\n"; $LeaD_InfO .= $CBentry_time . "\n"; $LeaD_InfO .= $CBcallback_time . "\n"; $LeaD_InfO .= $CBuser . "\n"; $LeaD_InfO .= $CBcomments . "\n"; $LeaD_InfO .= $agent_dialed_number . "\n"; $LeaD_InfO .= $agent_dialed_type . "\n"; $LeaD_InfO .= $source_id . "\n"; $LeaD_InfO .= $rank . "\n"; $LeaD_InfO .= $owner . "\n"; $LeaD_InfO .= "\n"; $LeaD_InfO .= $script_recording_delay . "\n"; $LeaD_InfO .= $VDCL_xferconf_a_number . "\n"; $LeaD_InfO .= $VDCL_xferconf_b_number . "\n"; $LeaD_InfO .= $VDCL_xferconf_c_number . "\n"; $LeaD_InfO .= $VDCL_xferconf_d_number . "\n"; $LeaD_InfO .= $VDCL_xferconf_e_number . "\n"; $LeaD_InfO .= $entry_list_id . "\n"; $LeaD_InfO .= $custom_field_names . "\n"; $LeaD_InfO .= $custom_field_values . "\n"; $LeaD_InfO .= $custom_field_types . "\n"; $LeaD_InfO .= $LISTweb_form_address . "\n"; $LeaD_InfO .= $LISTweb_form_address_two . "\n"; $LeaD_InfO .= $post_phone_time_diff_alert_message . "\n"; $LeaD_InfO .= $ACcount . "\n"; $LeaD_InfO .= $ACcomments . "\n"; echo $LeaD_InfO; } else { echo "HOPPER TOM\n"; } } } ################################################################################ ### alt_phone_change - change alt phone numbers to active and inactive ### ################################################################################ if ($ACTION == 'alt_phone_change') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) || (strlen($phone_number)<1) ) { $channel_live=0; echo "ALT TELEFONNUMMER NUMMER STATUS NOT CHANGED\n"; echo "$phone_number $stage $lead_id or $called_count er ikke valid\n"; exit; } else { $stmt = "UPDATE vicidial_list_alt_phones set active='$stage' where lead_id='$lead_id' and phone_number='$phone_number' and alt_phone_count='$called_count';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00041',$user,$server_ip,$session_name,$one_mysql_log);} echo "ALT TELEFONNUMMER NUMMER STATUS CHANGED\n"; } } ################################################################################ ### AlertControl - change the agent alert setting in vicidial_users ### ################################################################################ if ($ACTION == 'AlertControl') { if (strlen($stage)<1) { $channel_live=0; echo "AGENT ALERT SETTING NOT CHANGED\n"; echo "$stage er ikke valid\n"; exit; } else { if (preg_match('/ON/',$stage)) {$stage = '1';} else {$stage = '0';} $stmt = "UPDATE vicidial_users set alert_enabled='$stage' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00185',$user,$server_ip,$session_name,$one_mysql_log);} echo "AGENT ALERT SETTING CHANGED $stage\n"; } } ################################################################################ ### manDiaLskip - for manual VICIDiaL dialing this skips the lead that was ### previewed in the step above and puts it back in orig status ################################################################################ if ($ACTION == 'manDiaLskip') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) ) { $channel_live=0; echo "LEAD NOT REVERTED\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context er ikke valid\n"; exit; } else { ### set the api dial action to blank if used $stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user' and external_dial='SKIP';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00538',$user,$server_ip,$session_name,$one_mysql_log);} ### clear the preview dial flag of the lead_id being previewed $stmt = "UPDATE vicidial_live_agents set preview_lead_id='0' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00591',$user,$server_ip,$session_name,$one_mysql_log);} $called_count = ($called_count - 1); ### set the lead back to previous status and called_count $stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00042',$user,$server_ip,$session_name,$one_mysql_log);} ### log the skip event $stmt = "INSERT INTO vicidial_agent_skip_log set campaign_id='$campaign', previous_status='$stage', previous_called_count='$called_count',user='$user', lead_id='$lead_id', event_date=NOW();"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00419',$user,$server_ip,$session_name,$one_mysql_log);} echo "LEAD REVERTED\n"; } } ################################################################################ ### manDiaLonly - for manual VICIDiaL dialing this sends the call that was ### previewed in the step above ################################################################################ if ($ACTION == 'manDiaLonly') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) || (strlen($phone_number)<1) || (strlen($lead_id)<1) ) { $channel_live=0; echo " OPKALD NOT PLACED\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context er ikke valid\n"; exit; } else { ##### clear out last call to same lead if exists ##### if (strlen($old_CID) > 16) { $old_lead_id = substr($old_CID, -10); $old_lead_id = ($old_lead_id + 0); if ($lead_id == "$old_lead_id") { $stmt="DELETE FROM vicidial_auto_calls where callerid='$old_CID' and lead_id='$old_lead_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00428',$user,$server_ip,$session_name,$one_mysql_log);} } } ### set the api dial action to blank if used $stmt = "UPDATE vicidial_live_agents set external_dial='',preview_lead_id='0' where user='$user' and external_dial IN('DIALONLY','ALTDIAL','ADR3DIAL');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00539',$user,$server_ip,$session_name,$one_mysql_log);} ##### grab number of calls today in this campaign and increment $stmt="SELECT calls_today,extension FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00043',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vla_cc_ct = mysqli_num_rows($rslt); if ($vla_cc_ct > 0) { $row=mysqli_fetch_row($rslt); $calls_today = $row[0]; $eac_phone = $row[1]; } else {$calls_today ='0';} $calls_today++; ### check for manual dial filter and extension append settings i kampagnen $use_eac=0; $use_custom_cid=0; $stmt = "SELECT manual_dial_filter,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc,extension_appended_cidname FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00325',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vcstgs_ct = mysqli_num_rows($rslt); if ($vcstgs_ct > 0) { $row=mysqli_fetch_row($rslt); $manual_dial_filter = $row[0]; $use_internal_dnc = $row[1]; $use_campaign_dnc = $row[2]; $use_other_campaign_dnc = $row[3]; $extension_appended_cidname = $row[4]; if ($extension_appended_cidname == 'Y') {$use_eac++;} } ### BEGIN check phone filtering for DNC or camplists if enabled ### if (preg_match("/DNC/",$manual_dial_filter)) { if (preg_match("/AREACODE/",$use_internal_dnc)) { $phone_number_areacode = substr($phone_number, 0, 3); $phone_number_areacode .= "XXXXXXX"; $stmt="SELECT count(*) from vicidial_dnc where phone_number IN('$phone_number','$phone_number_areacode');"; } else {$stmt="SELECT count(*) FROM vicidial_dnc where phone_number='$phone_number';";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00529',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { echo " OPKALD NOT PLACED\nDNC NUMMER\n"; exit; } if ( (preg_match("/Y/",$use_campaign_dnc)) or (preg_match("/AREACODE/",$use_campaign_dnc)) ) { $stmt="SELECT use_other_campaign_dnc from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00530',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $use_other_campaign_dnc = $row[0]; $temp_campaign_id = $campaign; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} if (preg_match("/AREACODE/",$use_campaign_dnc)) { $phone_number_areacode = substr($phone_number, 0, 3); $phone_number_areacode .= "XXXXXXX"; $stmt="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$phone_number','$phone_number_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmt="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$phone_number' and campaign_id='$temp_campaign_id';";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00531',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { echo " OPKALD NOT PLACED\nDNC NUMMER\n"; exit; } } } if (preg_match("/CAMPLISTS/",$manual_dial_filter)) { $stmt="SELECT list_id,active from vicidial_lists where campaign_id='$campaign'"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00532',$user,$server_ip,$session_name,$one_mysql_log);} $lists_to_parse = mysqli_num_rows($rslt); $camp_lists=''; $o=0; while ($lists_to_parse > $o) { $rowx=mysqli_fetch_row($rslt); if (preg_match("/Y/", $rowx[1])) {$active_lists++; $camp_lists .= "'$rowx[0]',";} if (preg_match("/ALL/",$manual_dial_filter)) { if (preg_match("/N/", $rowx[1])) {$inactive_lists++; $camp_lists .= "'$rowx[0]',";} } else { if (preg_match("/N/", $rowx[1])) {$inactive_lists++;} } $o++; } $camp_lists = preg_replace("/.$/i","",$camp_lists); if (strlen($camp_lists)<2) {$camp_lists="''";} $stmt="SELECT count(*) FROM vicidial_list where phone_number='$phone_number' and list_id IN($camp_lists);"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00533',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $row=mysqli_fetch_row($rslt); if ($row[0] < 1) { echo " OPKALD NOT PLACED\nNUMMER NOT IN CAMPLISTS\n"; exit; } } ### END check phone filtering for DNC or camplists if enabled ### ### prepare variables to place manual call from VICIDiaL $CCID_on=0; $CCID=''; $LISTweb_form_address=''; $LISTweb_form_address_two=''; $local_DEF = 'Local/'; $local_AMP = '@'; $Local_out_prefix = '9'; $Local_dial_timeout = '60'; $Local_persist = '/n'; if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;} $Local_dial_timeout = ($Local_dial_timeout * 1000); if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";} if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;} if (preg_match("/x/i",$dial_prefix)) {$Local_out_prefix = '';} $campaign_cid_override=''; ### check if there is a list_id override if (strlen($lead_id) > 1) { $list_id=''; $stmt = "SELECT list_id,province FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00246',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $lio_ct = mysqli_num_rows($rslt); if ($lio_ct > 0) { $row=mysqli_fetch_row($rslt); $list_id = $row[0]; $province = $row[1]; if (strlen($list_id) > 1) { $stmt = "SELECT campaign_cid_override,web_form_address,web_form_address_two FROM vicidial_lists where list_id='$list_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00247',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $lio_ct = mysqli_num_rows($rslt); if ($lio_ct > 0) { $row=mysqli_fetch_row($rslt); $campaign_cid_override = $row[0]; $LISTweb_form_address = $row[1]; $LISTweb_form_address_two = $row[2]; } } } } if (strlen($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++;} ### check for custom cid use $use_custom_cid=0; $stmt = "SELECT use_custom_cid FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00314',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $uccid_ct = mysqli_num_rows($rslt); if ($uccid_ct > 0) { $row=mysqli_fetch_row($rslt); $use_custom_cid = $row[0]; if ( ($use_custom_cid == 'AREACODE') and ($cid_lock < 1) ) { $temp_ac = substr("$phone_number", 0, 3); $stmt = "SELECT outbound_cid FROM vicidial_campaign_cid_areacodes where campaign_id='$campaign' and areacode='$temp_ac' and active='Y' order by call_count_today limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00429',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vcca_ct = mysqli_num_rows($rslt); if ($vcca_ct > 0) { $row=mysqli_fetch_row($rslt); $temp_vcca = $row[0]; $stmt="UPDATE vicidial_campaign_cid_areacodes set call_count_today=(call_count_today + 1) where campaign_id='$campaign' and areacode='$temp_ac' and outbound_cid='$temp_vcca';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00430',$user,$server_ip,$session_name,$one_mysql_log);} } $temp_CID = preg_replace("/\D/",'',$temp_vcca); } if ($use_custom_cid == 'Y') {$temp_CID = preg_replace("/\D/",'',$security_phrase);} if (strlen($temp_CID) > 6) {$CCID = "$temp_CID"; $CCID_on++;} } $PADlead_id = sprintf("%010s", $lead_id); while (strlen($PADlead_id) > 10) {$PADlead_id = substr("$PADlead_id", 1);} # Create unique calleridname to track the call: MmddhhmmssLLLLLLLLLL $MqueryCID = "M$CIDdate$PADlead_id"; $EAC=''; if ($use_eac > 0) { $eac_extension = preg_replace("/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\//",'',$eac_phone); $EAC=" $eac_extension"; } if ($CCID_on) {$CIDstring = "\"$MqueryCID$EAC\" <$CCID>";} else {$CIDstring = "$MqueryCID$EAC";} if ( ($usegroupalias > 0) and (strlen($account)>1) ) { $RAWaccount = $account; $account = "Account: $account"; $variable = "Variable: usegroupalias=1"; } else {$account=''; $variable='';} ### whether to omit phone_code or not if (preg_match('/Y/i',$omit_phone_code)) {$Ndialstring = "$Local_out_prefix$phone_number";} else {$Ndialstring = "$Local_out_prefix$phone_code$phone_number";} ### insert the call action into the vicidial_manager table to initiate the call # $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');"; $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','$account','$variable','','');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00044',$user,$server_ip,$session_name,$one_mysql_log);} ### log outbound call in the dial log $stmt = "INSERT INTO vicidial_dial_log SET caller_code='$MqueryCID',lead_id='$lead_id',server_ip='$server_ip',call_date='$NOW_TIME',extension='$Ndialstring',channel='$local_DEF$conf_exten$local_AMP$ext_context$Local_persist',timeout='$Local_dial_timeout',outbound_cid='$CIDstring',context='$ext_context';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00443',$user,$server_ip,$session_name,$one_mysql_log);} $stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$phone_number','$NOW_TIME','OUT')"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00045',$user,$server_ip,$session_name,$one_mysql_log);} ### update the agent status to INCALL in vicidial_live_agents $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='',preview_lead_id='0' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00046',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9046$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } $stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00047',$user,$server_ip,$session_name,$one_mysql_log);} echo "$MqueryCID\n"; # #### update vicidial_agent_log if not MANUAL dial_method # if ($dial_method != 'MANUAL') # { # $pause_sec=0; # $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; # if ($DB) {echo "$stmt\n";} # $rslt=mysql_to_mysqli($stmt, $link); # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);} # $VDpr_ct = mysqli_num_rows($rslt); # if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) # { # $row=mysqli_fetch_row($rslt); # $agent_log_id = $row[5]; # $pause_sec = (($StarTtime - $row[0]) + $row[1]); # # $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; # if ($format=='debug') {echo "\n";} # $rslt=mysql_to_mysqli($stmt, $link); # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);} # } # } $val_pause_epoch=0; $val_pause_sec=0; $val_dispo_epoch=0; $val_dispo_sec=0; $val_wait_epoch=0; $val_wait_sec=0; $stmt = "SELECT dispo_epoch,wait_epoch,pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00326',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vald_ct = mysqli_num_rows($rslt); if ($vald_ct > 0) { $row=mysqli_fetch_row($rslt); $val_dispo_epoch = $row[0]; $val_wait_epoch = $row[1]; $val_pause_epoch = $row[2]; $val_dispo_sec = ($StarTtime - $val_dispo_epoch); $val_wait_sec = ($StarTtime - $val_wait_epoch); $val_pause_sec = ($StarTtime - $val_pause_epoch); } if ($val_dispo_epoch > 1000) { $stmt="UPDATE vicidial_agent_log set status='ALTNUM',dispo_sec='$val_dispo_sec' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00327',$user,$server_ip,$session_name,$one_mysql_log);} $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00328',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); } $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status,pause_type) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','ANDIAL','AGENT');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00329',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $agent_log_id = mysqli_insert_id($link); $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00330',$VD_login,$server_ip,$session_name,$one_mysql_log);} $VLAaffected_rows_update = mysqli_affected_rows($link); } else { $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00331',$user,$server_ip,$session_name,$one_mysql_log);} } echo "$agent_log_id\n"; if ($agent_dialed_number > 0) { $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$phone_number','$Ndialstring','$lead_id','$CCID','$RAWaccount')"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00192',$user,$server_ip,$session_name,$one_mysql_log);} } ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $queuemetrics_pe_phone_append = $row[6]; $queuemetrics_socket = $row[7]; $queuemetrics_socket_url = $row[8]; $queuemetrics_pause_type = $row[9]; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ($enable_queuemetrics_logging > 0) { $data4SQL=''; $data4SS=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00390',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; $data4SS = "&data4=$row[0]$pe_append"; } $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); # UNPAUSEALL $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00049',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); # OPKALDOUTBOUND (formerly ENTERQUEUE) $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$phone_number',serverid='$queuemetrics_log_id' $data4SQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00050',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); # CONNECT $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00051',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); mysqli_close($linkB); if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) ) { if (preg_match("/--A--/",$queuemetrics_socket_url)) { ##### grab the data from vicidial_list for the lead_id $stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00540',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = urlencode(trim($row[0])); $list_id = urlencode(trim($row[1])); $phone_code = urlencode(trim($row[2])); $phone_number = urlencode(trim($row[3])); $title = urlencode(trim($row[4])); $first_name = urlencode(trim($row[5])); $middle_initial = urlencode(trim($row[6])); $last_name = urlencode(trim($row[7])); $postal_code = urlencode(trim($row[8])); } $queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url); } $socket_send_data_begin='?'; $socket_send_data = "time_id=$StarTtime&call_id=$MqueryCID&queue=$campaign&agent=Agent/$user&verb=CONNECT&data1=0$data4SS"; if (preg_match("/\?/",$queuemetrics_socket_url)) {$socket_send_data_begin='&';} ### send queue_log data to the queuemetrics_socket_url ### if ($DB > 0) {echo "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data
\n";} $SCUfile = file("$queuemetrics_socket_url$socket_send_data_begin$socket_send_data"); if ($DB > 0) {echo "$SCUfile[0]
\n";} } } ##### check if system is set to generate logfile for transfers $stmt="SELECT enable_agc_xfer_log FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00441',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $enable_agc_xfer_log_ct = mysqli_num_rows($rslt); if ($enable_agc_xfer_log_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_agc_xfer_log =$row[0]; } if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) ) { # DATETIME|campaign|lead_id|phone_number|user|type # 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|M $fp = fopen ("./xfer_log.txt", "a"); fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|M|$MqueryCID||$province\n"); fclose($fp); } } } ################################################################################ ### manDiaLlookCaLL - for manual VICIDiaL dialing this will attempt to look up ### the trunk channel that the call was placed on ################################################################################ if ($ACTION == 'manDiaLlookCaLL') { $MT[0]=''; $row=''; $rowx=''; $call_good=0; if (strlen($MDnextCID)<18) { echo "NO\n"; echo "MDnextCID $MDnextCID er ikke valid\n"; exit; } else { ##### look for the channel in the UPDATED vicidial_manager record of the call initiation $stmt="SELECT uniqueid,channel FROM vicidial_manager where callerid='$MDnextCID' and server_ip='$server_ip' and status IN('UPDATED','DEAD') LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00052',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VM_mancall_ct = mysqli_num_rows($rslt); if ($VM_mancall_ct > 0) { $row=mysqli_fetch_row($rslt); $uniqueid =$row[0]; $channel =$row[1]; if (preg_match("/^Local/",$channel)) {}# Local channel not answered or resolved else { $call_output = "$uniqueid\n$channel\n"; $call_good++; } } else { ### after 10 sekunder, start checking for call termination in the carrier log if ( ($DiaL_SecondS > 0) and (preg_match("/0$/",$DiaL_SecondS)) ) { $stmt="SELECT uniqueid,channel,end_epoch FROM call_log where caller_code='$MDnextCID' and server_ip='$server_ip' order by start_time desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00291',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VM_mancallX_ct = mysqli_num_rows($rslt); if ($VM_mancallX_ct > 0) { $row=mysqli_fetch_row($rslt); $uniqueid = $row[0]; $channel = $row[1]; $end_epoch = $row[2]; ### Check carrier log for error $stmt="SELECT dialstatus,hangup_cause,sip_hangup_cause,sip_hangup_reason FROM vicidial_carrier_log where uniqueid='$uniqueid' and server_ip='$server_ip' and channel='$channel' and dialstatus IN('BUSY','CHANUNAVAIL','CONGESTION') LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00292',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $CL_mancall_ct = mysqli_num_rows($rslt); if ($CL_mancall_ct > 0) { $row=mysqli_fetch_row($rslt); $dialstatus = $row[0]; $hangup_cause = $row[1]; $sip_hangup_cause = $row[2]; $sip_hangup_reason = $row[3]; $channel = $dialstatus; $hangup_cause_msg = "Cause: " . $hangup_cause . " - " . hangup_cause_description($hangup_cause); $sip_hangup_cause_msg=''; if (strlen($sip_hangup_cause) > 1) { $sip_hangup_cause_msg = "SIP: " . $sip_hangup_cause . " - "; if (strlen($sip_hangup_reason) < 2) {$sip_hangup_cause_msg .= sip_hangup_cause_description($sip_hangup_cause);} else {$sip_hangup_cause_msg .= $sip_hangup_reason;} } $call_output = "$uniqueid\n$channel\nERROR\n" . $hangup_cause_msg . "\n
" . $sip_hangup_cause_msg; $call_good++; ### Delete call record $stmt="DELETE from vicidial_auto_calls where callerid='$MDnextCID';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00293',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$MDnextCID';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00399',$user,$server_ip,$session_name,$one_mysql_log);} } } } } if ($call_good > 0) { if ($stage != "YES") { $wait_sec=0; $dead_epochSQL = ''; $stmt = "SELECT wait_epoch,wait_sec,dead_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00053',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysqli_fetch_row($rslt); $wait_sec = (($StarTtime - $row[0]) + $row[1]); $now_dead_epoch = $row[2]; if ( ($now_dead_epoch > 1000) and ($now_dead_epoch < $StarTtime) ) {$dead_epochSQL = ",dead_epoch='$StarTtime'";} } $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' $dead_epochSQL where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00054',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="UPDATE vicidial_auto_calls set uniqueid='$uniqueid',channel='$channel' where callerid='$MDnextCID';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00055',$user,$server_ip,$session_name,$one_mysql_log);} } $stmt="UPDATE call_log set uniqueid='$uniqueid',channel='$channel' where caller_code='$MDnextCID';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00300',$user,$server_ip,$session_name,$one_mysql_log);} echo "$call_output"; } else {echo "NO\n$DiaL_SecondS\n";} } } ################################################################################ ### manDiaLlogCALL - for manual VICIDiaL logging of calls places record in ### vicidial_log and then sends process to call_log entry ################################################################################ if ($ACTION == 'manDiaLlogCaLL') { $MT[0]=''; $row=''; $rowx=''; $vidSQL=''; $VDterm_reason=''; if ($stage == "start") { if ( (strlen($uniqueid)<1) || (strlen($lead_id)<1) || (strlen($list_id)<1) || (strlen($phone_number)<1) || (strlen($campaign)<1) ) { if ($WeBRooTWritablE > 0) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|VL_LOG_0|$uniqueid|$lead_id|$user|$list_id|$campaign|$start_epoch|$phone_number|$agent_log_id|\n"); fclose($fp); } echo "INTET I LOGGEN\n"; echo "uniqueid $uniqueid or lead_id: $lead_id or list_id: $list_id or phone_number: $phone_number or campaign: $campaign er ikke valid\n"; exit; } else { $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00056',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); } ##### insert log into vicidial_log_extended for manual VICIDiaL call $stmt="INSERT IGNORE INTO vicidial_log_extended SET uniqueid='$uniqueid',server_ip='$server_ip',call_date='$NOW_TIME',lead_id='$lead_id',caller_code='$MDnextCID',custom_call_id='' ON DUPLICATE KEY UPDATE server_ip='$server_ip',call_date='$NOW_TIME',lead_id='$lead_id',caller_code='$MDnextCID';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00400',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rowsX = mysqli_affected_rows($link); $manualVLexists=0; $beginUNIQUEID = preg_replace("/\..*/","",$uniqueid); $stmt="SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\" and called_count='$called_count';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00223',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VL_exists_ct = mysqli_num_rows($rslt); if ($VL_exists_ct > 0) { $row=mysqli_fetch_row($rslt); $manualVLexists = $row[0]; } $manualVLexistsDUP=0; if ($manualVLexists < 1) { ##### insert log into vicidial_log for manual VICIDiaL call $stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial,called_count) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial','$called_count');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00279',$user,$server_ip,$session_name,$one_mysql_log);} $DUPerrno = mysqli_errno($link); if ($DUPerrno > 0) {$manualVLexistsDUP=1;} $affected_rows = mysqli_affected_rows($link); } if ( ($manualVLexists > 0) or ($manualVLexistsDUP > 0) ) { ##### insert log into vicidial_log for manual VICIDiaL call $stmt="UPDATE vicidial_log SET list_id='$list_id',comments='MANUAL',user_group='$user_group',alt_dial='$alt_dial' where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\" and called_count='$called_count';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00224',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); } if ($affected_rows > 0) { echo "VICIDiaL_LOG Indsat: $uniqueid|$channel|$NOW_TIME\n"; echo "$StarTtime\n"; } else { echo "INTET I LOGGEN\n"; } $stmt = "UPDATE vicidial_auto_calls SET uniqueid='$uniqueid' where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00058',$user,$server_ip,$session_name,$one_mysql_log);} # ##### insert log into call_log for manual VICIDiaL call # $stmt = "INSERT INTO call_log (uniqueid,channel,server_ip,extension,number_dialed,caller_code,start_time,start_epoch) values('$uniqueid','$channel','$server_ip','$exten','$phone_code$phone_number','MD $user $lead_id','$NOW_TIME','$StarTtime')"; # if ($DB) {echo "$stmt\n";} # $rslt=mysql_to_mysqli($stmt, $link); # $affected_rows = mysqli_affected_rows($link); # if ($affected_rows > 0) # { # echo "CALL_LOG Indsat: $uniqueid|$channel|$NOW_TIME"; # } # else # { # echo "INTET I LOGGEN\n"; # } } } if ($stage == "end") { $status_dispo = 'DISPO'; $log_no_enter=0; if ($alt_num_status > 0) {$status_dispo = 'ALTNUM';} ##### get call type from vicidial_live_agents table $VLA_inOUT='NONE'; $stmt="SELECT comments FROM vicidial_live_agents where user='$user' order by last_update_time desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00059',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLA_inOUT_ct = mysqli_num_rows($rslt); if ($VLA_inOUT_ct > 0) { $row=mysqli_fetch_row($rslt); $VLA_inOUT = $row[0]; } if ( (strlen($uniqueid)<1) and ($VLA_inOUT == 'INBOUND') ) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|INBND_LOG_0|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$start_epoch|$phone_number|$agent_log_id|\n"); fclose($fp); $uniqueid='6666.1'; } if ( (strlen($uniqueid)<1) or (strlen($lead_id)<1) ) { echo "INTET I LOGGEN\n"; echo "uniqueid $uniqueid or lead_id: $lead_id er ikke valid\n"; $log_no_enter=1; } else { $term_reason='NONE'; if ($start_epoch < 1000) { if ($VLA_inOUT == 'INBOUND') { $four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y"))); ##### look for the start epoch in the vicidial_closer_log table $stmt="SELECT start_epoch,term_reason,closecallid,campaign_id,status FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by closecallid desc limit 1;"; $VDIDselect = "VDCL_LID $lead_id $phone_number $user $four_hours_ago"; } else { ##### look for the start epoch in the vicidial_log table $stmt="SELECT start_epoch,term_reason,uniqueid,campaign_id,status FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' and called_count='$called_count' order by call_date desc limit 1;"; $VDIDselect = "VDL_UIDLID $uniqueid $lead_id"; } $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00060',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VM_mancall_ct = mysqli_num_rows($rslt); if ($VM_mancall_ct > 0) { $row=mysqli_fetch_row($rslt); $start_epoch = $row[0]; $VDterm_reason = $row[1]; $VDvicidial_id = $row[2]; $VDcampaign_id = $row[3]; $VDstatus = $row[4]; $length_in_sec = ($StarTtime - $start_epoch); } else { $length_in_sec = 0; } if ( ($length_in_sec < 1) and ($VLA_inOUT == 'INBOUND') ) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|INBND_LOG_1|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|\n"); fclose($fp); ##### start epoch in the vicidial_log table, couldn't find one in vicidial_closer_log $stmt="SELECT start_epoch,term_reason,campaign_id,status FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' and called_count='$called_count' order by call_date desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00061',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VM_mancall_ct = mysqli_num_rows($rslt); if ($VM_mancall_ct > 0) { $row=mysqli_fetch_row($rslt); $start_epoch = $row[0]; $VDterm_reason = $row[1]; $VDcampaign_id = $row[2]; $VDstatus = $row[3]; $length_in_sec = ($StarTtime - $start_epoch); } else { $length_in_sec = 0; } } } else {$length_in_sec = ($StarTtime - $start_epoch);} if (strlen($VDcampaign_id)<1) {$VDcampaign_id = $campaign;} $four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y"))); if ($VLA_inOUT == 'INBOUND') { $vcl_statusSQL=''; if ($VDstatus == 'INCALL') {$vcl_statusSQL = ",status='$status_dispo'";} $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' $vcl_statusSQL where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00062',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); if ($affected_rows > 0) { echo "$uniqueid\n$channel\n"; # $fp = fopen ("./vicidial_debug.txt", "a"); # fwrite ($fp, "$NOW_TIME|INBND_LOG_4|$VDstatus|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|$stmt|\n"); # fclose($fp); } else { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|INBND_LOG_2|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|\n"); fclose($fp); } } ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00063',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); $i=0; if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $queuemetrics_dispo_pause = $row[6]; $queuemetrics_pe_phone_append = $row[7]; $queuemetrics_socket = $row[8]; $queuemetrics_socket_url = $row[9]; $queuemetrics_pause_type = $row[10]; if ($enable_queuemetrics_logging > 0) { $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); } } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ($auto_dial_level > 0) { ### check to see if campaign has alt_dial enabled $stmt="SELECT auto_alt_dial,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00064',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VAC_mancall_ct = mysqli_num_rows($rslt); if ($VAC_mancall_ct > 0) { $row=mysqli_fetch_row($rslt); $auto_alt_dial = $row[0]; $use_internal_dnc = $row[1]; $use_campaign_dnc = $row[2]; $use_other_campaign_dnc = $row[3]; } else {$auto_alt_dial = 'NONE';} if (preg_match("/(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED|EXTENDED_ONLY)/i",$auto_alt_dial)) { ### check to see if lead should be alt_dialed if (strlen($alt_dial)<2) {$alt_dial = 'NONE';} ### check if inbound call, if so find a recent outbound call to pull alt_dial value from if ($VLA_inOUT == 'INBOUND') { $one_hour_ago = date("Y-m-d H:i:s", mktime(date("H")-1,date("i"),date("s"),date("m"),date("d"),date("Y"))); ##### find a recent outbound call associated with this inbound call $stmt="SELECT alt_dial FROM vicidial_log where lead_id='$lead_id' and status IN('DROP','XDROP') and call_date > \"$one_hour_ago\" order by call_date desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00235',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VL_alt_ct = mysqli_num_rows($rslt); if ($VL_alt_ct > 0) { $row=mysqli_fetch_row($rslt); $alt_dial = $row[0]; } } if ( (preg_match("/(NONE|MAIN)/i",$alt_dial)) and (preg_match("/(ALT_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED)/i",$auto_alt_dial)) ) { $alt_dial_skip=0; $stmt="SELECT alt_phone,gmt_offset_now,state,vendor_lead_code FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00065',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VAC_mancall_ct = mysqli_num_rows($rslt); if ($VAC_mancall_ct > 0) { $row=mysqli_fetch_row($rslt); $alt_phone = $row[0]; $alt_phone = preg_replace("/[^0-9]/i","",$alt_phone); $gmt_offset_now = $row[1]; $state = $row[2]; $vendor_lead_code = $row[3]; } else {$alt_phone = '';} if (strlen($alt_phone)>5) { if ( (preg_match("/Y/",$use_internal_dnc)) or (preg_match("/AREACODE/",$use_internal_dnc)) ) { if (preg_match("/AREACODE/",$use_internal_dnc)) { $alt_phone_areacode = substr($alt_phone, 0, 3); $alt_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$alt_phone','$alt_phone_areacode');"; } else {$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$alt_phone';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00066',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_dnc_ct = mysqli_num_rows($rslt); if ($VLAP_dnc_ct > 0) { $row=mysqli_fetch_row($rslt); $VD_alt_dnc_count = $row[0]; } } else {$VD_alt_dnc_count=0;} if ( (preg_match("/Y/",$use_campaign_dnc)) or (preg_match("/AREACODE/",$use_campaign_dnc)) ) { $temp_campaign_id = $campaign; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} if (preg_match("/AREACODE/",$use_campaign_dnc)) { $alt_phone_areacode = substr($alt_phone, 0, 3); $alt_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$alt_phone','$alt_phone_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$alt_phone' and campaign_id='$temp_campaign_id';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00067',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_cdnc_ct = mysqli_num_rows($rslt); if ($VLAP_cdnc_ct > 0) { $row=mysqli_fetch_row($rslt); $VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]); } } if ($VD_alt_dnc_count < 1) { ### insert record into vicidial_hopper for alt_phone call attempt $stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='',priority='25',source='A',vendor_lead_code='$vendor_lead_code';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00068',$user,$server_ip,$session_name,$one_mysql_log);} } else {$alt_dial_skip=1;} } else {$alt_dial_skip=1;} if ($alt_dial_skip > 0) {$alt_dial='ALT';} } if ( ( (preg_match("/(ALT)/i",$alt_dial)) and (preg_match("/ALT_AND_ADDR3/i",$auto_alt_dial)) ) or ( (preg_match("/(NONE|MAIN)/i",$alt_dial)) and (preg_match("/ADDR3_ONLY/i",$auto_alt_dial)) ) ) { $addr3_dial_skip=0; $stmt="SELECT address3,gmt_offset_now,state,vendor_lead_code FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00069',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VAC_mancall_ct = mysqli_num_rows($rslt); if ($VAC_mancall_ct > 0) { $row=mysqli_fetch_row($rslt); $address3 = $row[0]; $address3 = preg_replace("/[^0-9]/i","",$address3); $gmt_offset_now = $row[1]; $state = $row[2]; $vendor_lead_code = $row[3]; } else {$address3 = '';} if (strlen($address3)>5) { if ( (preg_match("/Y/",$use_internal_dnc)) or (preg_match("/AREACODE/",$use_internal_dnc)) ) { if (preg_match("/AREACODE/",$use_internal_dnc)) { $addr3_phone_areacode = substr($address3, 0, 3); $addr3_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$address3','$addr3_phone_areacode');"; } else {$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$address3';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00070',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_dnc_ct = mysqli_num_rows($rslt); if ($VLAP_dnc_ct > 0) { $row=mysqli_fetch_row($rslt); $VD_alt_dnc_count = $row[0]; } } else {$VD_alt_dnc_count=0;} if ( (preg_match("/Y/",$use_campaign_dnc)) or (preg_match("/AREACODE/",$use_campaign_dnc)) ) { $temp_campaign_id = $campaign; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} if (preg_match("/AREACODE/",$use_campaign_dnc)) { $addr3_phone_areacode = substr($address3, 0, 3); $addr3_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$address3','$addr3_phone_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$address3' and campaign_id='$temp_campaign_id';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00071',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_cdnc_ct = mysqli_num_rows($rslt); if ($VLAP_cdnc_ct > 0) { $row=mysqli_fetch_row($rslt); $VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]); } } if ($VD_alt_dnc_count < 1) { ### insert record into vicidial_hopper for address3 call attempt $stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='',priority='20',source='A',vendor_lead_code='$vendor_lead_code';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00072',$user,$server_ip,$session_name,$one_mysql_log);} } else {$addr3_dial_skip=1;} } else {$addr3_dial_skip=1;} if ($addr3_dial_skip > 0) {$alt_dial='ADDR3';} } # $fp = fopen ("./alt_multi_log.txt", "a"); # fwrite ($fp, "$NOW_TIME|PRE-X|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid|$stmt|$auto_alt_dial|$alt_dial\n"); # fclose($fp); if ( ( ( (preg_match("/(NONE|MAIN)/i",$alt_dial)) and (preg_match("/EXTENDED_ONLY/i",$auto_alt_dial)) ) or ( (preg_match("/(ALT)/i",$alt_dial)) and (preg_match("/(ALT_AND_EXTENDED)/i",$auto_alt_dial)) ) or ( (preg_match("/(ADDR3)/i",$alt_dial)) and (preg_match("/(ADDR3_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED)/i",$auto_alt_dial)) ) or ( (preg_match("/(X)/i",$alt_dial)) and (preg_match("/EXTENDED/i",$auto_alt_dial)) ) ) and (!preg_match("/LAST/i",$alt_dial)) ) { if (preg_match("/(ADDR3)/i",$alt_dial)) {$Xlast=0;} else {$Xlast = preg_replace("/[^0-9]/","",$alt_dial);} if (strlen($Xlast)<1) {$Xlast=0;} $VD_altdialx=''; $stmt="SELECT gmt_offset_now,state,list_id,entry_list_id,vendor_lead_code FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00073',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VL_deailts_ct = mysqli_num_rows($rslt); if ($VL_deailts_ct > 0) { $row=mysqli_fetch_row($rslt); $EA_gmt_offset_now = $row[0]; $EA_state = $row[1]; $EA_list_id = $row[2]; $EA_entry_list_id = $row[3]; $EA_vendor_lead_code = $row[4]; } $alt_dial_phones_count=0; $stmt="SELECT count(*) FROM vicidial_list_alt_phones where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00074',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_ct = mysqli_num_rows($rslt); if ($VLAP_ct > 0) { $row=mysqli_fetch_row($rslt); $alt_dial_phones_count = $row[0]; } while ( ($alt_dial_phones_count > 0) and ($alt_dial_phones_count > $Xlast) ) { $Xlast++; $stmt="SELECT alt_phone_id,phone_number,active FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Xlast';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00075',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_detail_ct = mysqli_num_rows($rslt); if ($VLAP_detail_ct > 0) { $row=mysqli_fetch_row($rslt); $VD_altdial_id = $row[0]; $VD_altdial_phone = $row[1]; $VD_altdial_active = $row[2]; } else {$Xlast=9999999999;} if (preg_match("/Y/",$VD_altdial_active)) { if ( (preg_match("/Y/",$use_internal_dnc)) or (preg_match("/AREACODE/",$use_internal_dnc)) ) { if (preg_match("/AREACODE/",$use_internal_dnc)) { $vdap_phone_areacode = substr($VD_altdial_phone, 0, 3); $vdap_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$VD_altdial_phone','$vdap_phone_areacode');"; } else {$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_altdial_phone';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00076',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_dnc_ct = mysqli_num_rows($rslt); if ($VLAP_dnc_ct > 0) { $row=mysqli_fetch_row($rslt); $VD_alt_dnc_count = $row[0]; } } else {$VD_alt_dnc_count=0;} if ( (preg_match("/Y/",$use_campaign_dnc)) or (preg_match("/AREACODE/",$use_campaign_dnc)) ) { $temp_campaign_id = $campaign; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} if (preg_match("/AREACODE/",$use_campaign_dnc)) { $vdap_phone_areacode = substr($VD_altdial_phone, 0, 3); $vdap_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$VD_altdial_phone','$vdap_phone_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_altdial_phone' and campaign_id='$temp_campaign_id';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00077',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLAP_cdnc_ct = mysqli_num_rows($rslt); if ($VLAP_cdnc_ct > 0) { $row=mysqli_fetch_row($rslt); $VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]); } } if ($VD_alt_dnc_count < 1) { if ($alt_dial_phones_count == $Xlast) {$Xlast = 'LAST';} $stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$EA_list_id',gmt_offset_now='$EA_gmt_offset_now',state='$EA_state',alt_dial='X$Xlast',user='',priority='15',source='A',vendor_lead_code='$EA_vendor_lead_code';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00078',$user,$server_ip,$session_name,$one_mysql_log);} $Xlast=9999999999; } } } } } if ($enable_queuemetrics_logging > 0) { ### grab call lead information needed for QM logging $stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id' order by call_time limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00079',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VAC_qm_ct = mysqli_num_rows($rslt); if ($VAC_qm_ct > 0) { $row=mysqli_fetch_row($rslt); $auto_call_id = $row[0]; $CLlead_id = $row[1]; $CLphone_number = $row[2]; $CLstatus = $row[3]; $CLcampaign_id = $row[4]; $CLphone_code = $row[5]; $CLalt_dial = $row[6]; $CLstage = $row[7]; $CLcallerid = $row[8]; $CLuniqueid = $row[9]; } $CLstage = preg_replace("/.*-/",'',$CLstage); if (strlen($CLstage) < 1) {$CLstage=0;} $stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER' and queue='$VDcampaign_id';"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00080',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VAC_cc_ct = mysqli_num_rows($rslt); if ($VAC_cc_ct > 0) { $row=mysqli_fetch_row($rslt); $caller_complete = $row[0]; } if ($caller_complete < 1) { $term_reason='AGENT'; } else { $term_reason='CALLER'; } } if ($nodeletevdac < 1) { ### delete call record from vicidial_auto_calls $stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$VDcampaign_id' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00081',$user,$server_ip,$session_name,$one_mysql_log);} } $licf_SQL = ''; if ($VLA_inOUT == 'INBOUND') {$licf_SQL = ",last_inbound_call_finish='$NOW_TIME'";} $stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME',preview_lead_id='0' $licf_SQL where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00082',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9082$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } $affected_rows = mysqli_affected_rows($link); if ($affected_rows > 0) { if ($enable_queuemetrics_logging > 0) { $data4SQL=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00391',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; } $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00083',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); } } } else { if ($enable_queuemetrics_logging > 0) { $CLqueue_position=1; ### check to see if lead should be alt_dialed $stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid,queue_position from vicidial_auto_calls where lead_id='$lead_id' order by call_time desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00084',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VAC_qm_ct = mysqli_num_rows($rslt); if ($VAC_qm_ct > 0) { $row=mysqli_fetch_row($rslt); $auto_call_id = $row[0]; $CLlead_id = $row[1]; $CLphone_number = $row[2]; $CLstatus = $row[3]; $CLcampaign_id = $row[4]; $CLphone_code = $row[5]; $CLalt_dial = $row[6]; $CLstage = $row[7]; $CLcallerid = $row[8]; $CLuniqueid = $row[9]; $CLqueue_position = $row[10]; } $CLstage = preg_replace("/XFER|CLOSER|-/",'',$CLstage); if ($CLstage < 0.25) {$CLstage=0;} $data4SQL=''; $data4SS=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00392',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; $data4SS = "&data4=$row[0]$pe_append"; } $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$CLqueue_position',serverid='$queuemetrics_log_id' $data4SQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00085',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) ) { if (preg_match("/--A--/",$queuemetrics_socket_url)) { ##### grab the data from vicidial_list for the lead_id $stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00541',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = urlencode(trim($row[0])); $list_id = urlencode(trim($row[1])); $phone_code = urlencode(trim($row[2])); $phone_number = urlencode(trim($row[3])); $title = urlencode(trim($row[4])); $first_name = urlencode(trim($row[5])); $middle_initial = urlencode(trim($row[6])); $last_name = urlencode(trim($row[7])); $postal_code = urlencode(trim($row[8])); } $queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url); } $socket_send_data_begin='?'; $socket_send_data = "time_id=$StarTtime&call_id=$MDnextCID&queue=$VDcampaign_id&agent=Agent/$user&verb=COMPLETEAGENT&data1=$CLstage&data2=$length_in_sec&data3=$CLqueue_position$data4SS"; if (preg_match("/\?/",$queuemetrics_socket_url)) {$socket_send_data_begin='&';} ### send queue_log data to the queuemetrics_socket_url ### if ($DB > 0) {echo "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data
\n";} $SCUfile = file("$queuemetrics_socket_url$socket_send_data_begin$socket_send_data"); if ($DB > 0) {echo "$SCUfile[0]
\n";} } } if ($nodeletevdac < 1) { # $stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$campaign' and uniqueid='$uniqueid';"; $stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$VDcampaign_id' and callerid LIKE \"M%\";"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00086',$user,$server_ip,$session_name,$one_mysql_log);} } $stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME',preview_lead_id='0' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00087',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9087$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } $affected_rows = mysqli_affected_rows($link); if ($affected_rows > 0) { if ($enable_queuemetrics_logging > 0) { $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00088',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); } } } if ( ($VLA_inOUT == 'AUTO') or ($VLA_inOUT == 'MANUAL') ) { $SQLterm = "term_reason='$term_reason',"; if ( (preg_match("/NONE/",$term_reason)) or (preg_match("/NONE/",$VDterm_reason)) or (strlen($VDterm_reason) < 1) ) { ### check to see if lead should be alt_dialed $stmt="SELECT term_reason,uniqueid,status from vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00089',$user,$server_ip,$session_name,$one_mysql_log);} $VAC_qm_ct = mysqli_num_rows($rslt); if ($VAC_qm_ct > 0) { $row=mysqli_fetch_row($rslt); $VDterm_reason = $row[0]; $VDvicidial_id = $row[1]; $VDstatus = $row[2]; $VDIDselect = "VDL_UIDLID $uniqueid $lead_id"; } if (preg_match("/CALLER/",$VDterm_reason)) { $SQLterm = ""; } else { $SQLterm = "term_reason='AGENT',"; } } ##### insert log into vicidial_log_extended for manual VICIDiaL call $stmt="INSERT IGNORE INTO vicidial_log_extended SET uniqueid='$uniqueid',server_ip='$server_ip',call_date='$NOW_TIME',lead_id='$lead_id',caller_code='$MDnextCID',custom_call_id='' ON DUPLICATE KEY UPDATE server_ip='$server_ip',call_date='$NOW_TIME',lead_id='$lead_id',caller_code='$MDnextCID';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00401',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rowsX = mysqli_affected_rows($link); ### check to see if the vicidial_log record exists, if not, insert it $manualVLexists=0; $beginUNIQUEID = preg_replace("/\..*/","",$uniqueid); $stmt="SELECT status from vicidial_log where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\" and called_count='$called_count';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00547',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $manualVLexists = mysqli_num_rows($rslt); if ($manualVLexists > 0) { $row=mysqli_fetch_row($rslt); $VDstatus = $row[0]; } if ($manualVLexists < 1) { ##### insert log into vicidial_log for manual VICIDiaL call $stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial,called_count) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','DONEM','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial','$called_count');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00280',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); if ($affected_rows > 0) { echo "VICIDiaL_LOG Indsat: $uniqueid|$channel|$NOW_TIME\n"; echo "$StarTtime\n"; } else { echo "INTET I LOGGEN\n"; } } else { $stmt="UPDATE vicidial_log SET uniqueid='$uniqueid' where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\" and called_count='$called_count';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); } ##### update the duration and end time in the vicidial_log table if ($VDstatus == 'INCALL') {$vl_statusSQL = ",status='$status_dispo'";} $stmt="UPDATE vicidial_log set $SQLterm end_epoch='$StarTtime', length_in_sec='$length_in_sec' $vl_statusSQL where uniqueid='$uniqueid' and lead_id='$lead_id' and user='$user' and called_count='$called_count' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00090',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); if ($affected_rows > 0) { echo "$uniqueid\n$channel\n"; } else { echo "INTET I LOGGEN\n\n"; } } else { $SQLterm = "term_reason='$term_reason'"; $QL_term=''; if ( (preg_match("/NONE/",$term_reason)) or (preg_match("/NONE/",$VDterm_reason)) or (strlen($VDterm_reason) < 1) ) { ### find out who hung up the call $stmt="SELECT term_reason,closecallid,queue_position from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00091',$user,$server_ip,$session_name,$one_mysql_log);} $VAC_qm_ct = mysqli_num_rows($rslt); if ($VAC_qm_ct > 0) { $row=mysqli_fetch_row($rslt); $VDterm_reason = $row[0]; $VDvicidial_id = $row[1]; $VDqueue_position = $row[2]; $VDIDselect = "VDCL_LID4HOUR $lead_id $four_hours_ago"; } if (preg_match("/CALLER/",$VDterm_reason)) { $SQLterm = ""; } else { $SQLterm = "term_reason='AGENT'"; $QL_term = 'COMPLETEAGENT'; } } if (strlen($SQLterm) > 0) { ##### update the duration and end time in the vicidial_log table $stmt="UPDATE vicidial_closer_log set $SQLterm where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00092',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); } if ($enable_queuemetrics_logging > 0) { if ( (strlen($QL_term) > 0) and ($leaving_threeway > 0) ) { $stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETEAGENT' and queue='$VDcampaign_id';"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00093',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VAC_cc_ct = mysqli_num_rows($rslt); if ($VAC_cc_ct > 0) { $row=mysqli_fetch_row($rslt); $agent_complete = $row[0]; } if ($agent_complete < 1) { if (strlen($VDqueue_position) < 1) { ### find out who hung up the call $stmt="SELECT queue_position from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00273',$user,$server_ip,$session_name,$one_mysql_log);} $VAC_qm_ct = mysqli_num_rows($rslt); if ($VAC_qm_ct > 0) { $row=mysqli_fetch_row($rslt); $VDqueue_position = $row[0]; } } if (strlen($VDqueue_position) < 1) {$VDqueue_position=1;} $data4SQL=''; $data4SS=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00393',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; $data4SS = "&data4=$row[0]$pe_append"; } $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$VDqueue_position',serverid='$queuemetrics_log_id' $data4SQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00094',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) ) { if (preg_match("/--A--/",$queuemetrics_socket_url)) { ##### grab the data from vicidial_list for the lead_id $stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00542',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = urlencode(trim($row[0])); $list_id = urlencode(trim($row[1])); $phone_code = urlencode(trim($row[2])); $phone_number = urlencode(trim($row[3])); $title = urlencode(trim($row[4])); $first_name = urlencode(trim($row[5])); $middle_initial = urlencode(trim($row[6])); $last_name = urlencode(trim($row[7])); $postal_code = urlencode(trim($row[8])); } $queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url); } $socket_send_data_begin='?'; $socket_send_data = "time_id=$StarTtime&call_id=$MDnextCID&queue=$VDcampaign_id&agent=Agent/$user&verb=COMPLETEAGENT&data1=$CLstage&data2=$length_in_sec&data3=$VDqueue_position$data4SS"; if (preg_match("/\?/",$queuemetrics_socket_url)) {$socket_send_data_begin='&';} ### send queue_log data to the queuemetrics_socket_url ### if ($DB > 0) {echo "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data
\n";} $SCUfile = file("$queuemetrics_socket_url$socket_send_data_begin$socket_send_data"); if ($DB > 0) {echo "$SCUfile[0]
\n";} } } } } } } echo $VDstop_rec_after_each_call . '|' . $extension . '|' . $conf_silent_prefix . '|' . $conf_exten . '|' . $user_abb . "|\n"; ##### if VICIDiaL call and hangup_after_each_call activated, find all recording ##### channels and hang them up while entering info into recording_log and ##### returning filename/recordingID if ($VDstop_rec_after_each_call == 1) { $local_DEF = 'Local/'; $local_AMP = '@'; $total_rec=0; $total_hangup=0; $loop_count=0; $stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00095',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$rec_list = mysqli_num_rows($rslt);} while ($rec_list>$loop_count) { $row=mysqli_fetch_row($rslt); if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0])) { $rec_channels[$total_rec] = "$row[0]"; $total_rec++; } else { # if (preg_match("/$agentchannel/i",$row[0])) if ( ($agentchannel == "$row[0]") or (preg_match('/ASTblind/',$row[0])) ) { $donothing=1; } else { $hangup_channels[$total_hangup] = "$row[0]"; $total_hangup++; } } if ($format=='debug') {echo "\n";} $loop_count++; } $loop_count=0; $stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00548',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$rec_list = mysqli_num_rows($rslt);} while ($rec_list>$loop_count) { $row=mysqli_fetch_row($rslt); if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0])) { $rec_channels[$total_rec] = "$row[0]"; $total_rec++; } else { # if (preg_match("/$agentchannel/i",$row[0])) if ( ($agentchannel == "$row[0]") or (preg_match('/ASTblind/',$row[0])) ) { $donothing=1; } else { $hangup_channels[$total_hangup] = "$row[0]"; $total_hangup++; } } if ($format=='debug') {echo "\n";} $loop_count++; } ### if a conference call or 3way call was attempted, then hangup all channels except for the agentchannel if ( ( ($conf_dialed > 0) or ($hangup_all_non_reserved > 0) ) and ($leaving_threeway < 1) and ($blind_transfer < 1) ) { $loop_count=0; while($loop_count < $total_hangup) { if (strlen($hangup_channels[$loop_count])>5) { $variable = "Variable: ctuserserverconfleadphone=$loop_count$US$user$US$server_ip$US$conf_exten$US$lead_id$US$phone_number"; $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','CH12346$StarTtime$loop_count','Channel: $hangup_channels[$loop_count]','$variable','','','','','','','','');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00096',$user,$server_ip,$session_name,$one_mysql_log);} } $loop_count++; } } $total_recFN=0; $loop_count=0; $filename=$MT; # not necessary : and cmd_line_f LIKE \"%_$user_abb\" $stmt="SELECT cmd_line_f FROM vicidial_manager where server_ip='$server_ip' and action='Originate' and cmd_line_b = 'Channel: $local_DEF$conf_silent_prefix$conf_exten$local_AMP$ext_context' order by entry_date desc limit $total_rec;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00097',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$recFN_list = mysqli_num_rows($rslt);} while ($recFN_list>$loop_count) { $row=mysqli_fetch_row($rslt); $filename[$total_recFN] = preg_replace("/Callerid: /i","",$row[0]); if ($format=='debug') {echo "\n";} $total_recFN++; $loop_count++; } $loop_count=0; while($loop_count < $total_rec) { if (strlen($rec_channels[$loop_count])>5) { $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH12345$StarTtime$loop_count','Channel: $rec_channels[$loop_count]','','','','','','','','','');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00098',$user,$server_ip,$session_name,$one_mysql_log);} echo "REC_STOP|$rec_channels[$loop_count]|$filename[$loop_count]|"; if (strlen($filename[$loop_count])>2) { $stmt="SELECT recording_id,start_epoch,vicidial_id,lead_id FROM recording_log where filename='$filename[$loop_count]'"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00099',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$fn_count = mysqli_num_rows($rslt);} if ($fn_count) { $row=mysqli_fetch_row($rslt); $recording_id = $row[0]; $start_time = $row[1]; $vicidial_id = $row[2]; $RClead_id = $row[3]; if ( (strlen($RClead_id)<1) or ($RClead_id < 1) or ($RClead_id=='NULL') ) {$lidSQL = ",lead_id='$lead_id'";} if (strlen($vicidial_id)<1) {$vidSQL = ",vicidial_id='$VDvicidial_id'";} else { if ( (preg_match('/\./',$vicidial_id)) and ($VLA_inOUT == 'INBOUND') ) { if (!preg_match('/\./',$VDvicidial_id)) {$vidSQL = ",vicidial_id='$VDvicidial_id'";} if ($WeBRooTWritablE > 0) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|INBND_LOG_3|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$vicidial_id|$start_epoch|$recording_id|\n"); fclose($fp); } } } $length_in_sec = ($StarTtime - $start_time); $length_in_min = ($length_in_sec / 60); $length_in_min = sprintf("%8.2f", $length_in_min); $stmt="UPDATE recording_log set end_time='$NOW_TIME',end_epoch='$StarTtime',length_in_sec=$length_in_sec,length_in_min='$length_in_min' $vidSQL $lidSQL where filename='$filename[$loop_count]' and end_epoch is NULL;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00100',$user,$server_ip,$session_name,$one_mysql_log);} echo "$recording_id|$length_in_min|"; # $fp = fopen ("./recording_debug_$NOW_DATE$txt", "a"); # fwrite ($fp, "$NOW_TIME|RECORD_LOG|$filename[$loop_count]|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$VDvicidial_id|$vicidial_id|$start_epoch|$recording_id|$VDIDselect|\n"); # fclose($fp); } else {echo "||";} } else {echo "||";} echo "\n"; } $loop_count++; } } if ($log_no_enter > 0) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|DIAL_LOG_1N|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$start_epoch|$phone_number|$MDnextCID|$agentchannel|$loop_count|$total_rec|$total_hangup|$VDstop_rec_after_each_call\n"); fclose($fp); exit; } $talk_sec=0; $talk_epochSQL=''; $dead_secSQL=''; $lead_id_commentsSQL=''; $StarTtime = date("U"); $stmt = "SELECT talk_epoch,talk_sec,wait_sec,wait_epoch,lead_id,comments,dead_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00101',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysqli_fetch_row($rslt); if ( (preg_match("/NULL/i",$row[0])) or ($row[0] < 1000) ) { $talk_epochSQL=",talk_epoch='$StarTtime'"; $row[0]=$row[3]; } if ( (!preg_match("/NULL/i",$row[6])) and ($row[6] > 1000) ) { $dead_sec = ($StarTtime - $row[6]); if ($dead_sec < 0) {$dead_sec=0;} $dead_secSQL=",dead_sec='$dead_sec'"; } $talk_sec = (($StarTtime - $row[0]) + $row[1]); if ( ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) ) and (preg_match('/INBOUND_MAN/',$dial_method)) ) { if ( (preg_match("/NULL/i",$row[5])) or (strlen($row[5]) < 1) ) { $lead_id_commentsSQL .= ",comments='MANUAL'"; } if ( (preg_match("/NULL/i",$row[4])) or ($row[4] < 1) or (strlen($row[4]) < 1) ) { $lead_id_commentsSQL .= ",lead_id='$lead_id'"; } } } $stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime',uniqueid='$uniqueid' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00102',$user,$server_ip,$session_name,$one_mysql_log);} ### update vicidial_carrier_log to match uniqueIDs $beginUNIQUEID = preg_replace("/\..*/","",$uniqueid); $stmt="UPDATE vicidial_carrier_log set uniqueid='$uniqueid' where lead_id='$lead_id' and uniqueid LIKE \"$beginUNIQUEID%\";"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00299',$user,$server_ip,$session_name,$one_mysql_log);} ### if queuemetrics_dispo_pause dispo tag is enabled, log it here if (strlen($queuemetrics_dispo_pause) > 0) { $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$queuemetrics_dispo_pause'$pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00364',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); } } } ################################################################################ ### VDADREcheckINCOMING - for auto-dial VICIDiaL dialing this will recheck for ### calls to see if the channel has updated ################################################################################ if ($ACTION == 'VDADREcheckINCOMING') { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($campaign)<1) || (strlen($server_ip)<1) || (strlen($lead_id)<1) ) { $channel_live=0; echo "0\n"; echo "Kampanje $campaign er ikke valid\n"; echo "lead_id $lead_id er ikke valid\n"; exit; } else { ### grab the call and lead info from the vicidial_live_agents table $stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00103',$user,$server_ip,$session_name,$one_mysql_log);} $queue_leadID_ct = mysqli_num_rows($rslt); if ($queue_leadID_ct > 0) { $row=mysqli_fetch_row($rslt); $lead_id =$row[0]; $uniqueid =$row[1]; $callerid =$row[2]; $channel =$row[3]; $call_server_ip =$row[4]; if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; } } } ################################################################################ ### VDADcheckINCOMING - for auto-dial VICIDiaL dialing this will check for calls ### in the vicidial_live_agents table in QUEUE status, then ### lookup the lead info and pass it back to vicidial.php ################################################################################ if ($ACTION == 'VDADcheckINCOMING') { $VDCL_ingroup_recording_override = ''; $VDCL_ingroup_rec_filename = ''; $Ctype = 'A'; $MT[0]=''; $row=''; $rowx=''; $channel_live=1; $alt_phone_code=''; $alt_phone_number=''; $alt_phone_note=''; $alt_phone_active=''; $alt_phone_count=''; $INclosecallid=''; $INxfercallid=''; if ( (strlen($campaign)<1) || (strlen($server_ip)<1) ) { $channel_live=0; echo "0\n"; echo "Kampanje $campaign er ikke valid\n"; exit; } else { ### grab the call and lead info from the vicidial_live_agents table $stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip,comments FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and status='QUEUE';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00104',$user,$server_ip,$session_name,$one_mysql_log);} $queue_leadID_ct = mysqli_num_rows($rslt); if ($queue_leadID_ct > 0) { $row=mysqli_fetch_row($rslt); $lead_id =$row[0]; $uniqueid =$row[1]; $callerid =$row[2]; $channel =$row[3]; $call_server_ip =$row[4]; $VLAcomments=$row[5]; if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; ##### grab number of calls today in this campaign and increment $stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00105',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vla_cc_ct = mysqli_num_rows($rslt); if ($vla_cc_ct > 0) { $row=mysqli_fetch_row($rslt); $calls_today =$row[0]; } else {$calls_today ='0';} $calls_today++; ### update the agent status to INCALL in vicidial_live_agents $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='',preview_lead_id='0' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00106',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9106$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } $stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00107',$user,$server_ip,$session_name,$one_mysql_log);} ##### grab the data from vicidial_list for the lead_id $stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00108',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); # $lead_id = trim("$row[0]"); $dispo = trim("$row[3]"); $tsr = trim("$row[4]"); $vendor_id = trim("$row[5]"); $source_id = trim("$row[6]"); $list_id = trim("$row[7]"); $gmt_offset_now = trim("$row[8]"); $phone_code = trim("$row[10]"); $phone_number = trim("$row[11]"); $title = trim("$row[12]"); $first_name = trim("$row[13]"); $middle_initial = trim("$row[14]"); $last_name = trim("$row[15]"); $address1 = trim("$row[16]"); $address2 = trim("$row[17]"); $address3 = trim("$row[18]"); $city = trim("$row[19]"); $state = trim("$row[20]"); $province = trim("$row[21]"); $postal_code = trim("$row[22]"); $country_code = trim("$row[23]"); $gender = trim("$row[24]"); $date_of_birth = trim("$row[25]"); $alt_phone = trim("$row[26]"); $email = trim("$row[27]"); $security_phrase = trim("$row[28]"); $comments = stripslashes(trim("$row[29]")); $called_count = trim("$row[30]"); $rank = trim("$row[32]"); $owner = trim("$row[33]"); $entry_list_id = trim("$row[34]"); if ($entry_list_id < 100) {$entry_list_id = $list_id;} } if ($qc_features_active > 0) { //Added by Poundteam for Audited kommentar ##### if list has audited comments, grab the audited comments require_once('audit_comments.php'); $ACcount = ''; $ACcomments = ''; $audit_comments_active=audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log); if ($audit_comments_active) { get_audited_comments($lead_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log); } $ACcomments = strip_tags(htmlentities($ACcomments)); $ACcomments = preg_replace("/\r/i",'',$ACcomments); $ACcomments = preg_replace("/\n/i",'!N',$ACcomments); //END Added by Poundteam for Audited kommentar } ##### if lead is a callback, grab the callback comments $CBentry_time = ''; $CBcallback_time = ''; $CBuser = ''; $CBcomments = ''; $CBstatus = 0; $stmt="SELECT count(*) FROM vicidial_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00368',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } if ($CBstatus < 1) { $stmt="SELECT count(*) FROM vicidial_campaign_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00369',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } } if ( ($CBstatus > 0) or ($dispo == 'CBHOLD') ) { $stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00109',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBentry_time = trim("$row[0]"); $CBcallback_time = trim("$row[1]"); $CBuser = trim("$row[2]"); $CBcomments = trim("$row[3]"); } } $stmt="SELECT owner_populate FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00444',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $camp_op_ct = mysqli_num_rows($rslt); if ($camp_op_ct > 0) { $row=mysqli_fetch_row($rslt); $owner_populate = $row[0]; } $ownerSQL=''; if ( ($owner_populate=='ENABLED') and ( (strlen($owner) < 1) or ($owner=='NULL') ) ) { $ownerSQL = ",owner='$user'"; $owner=$user; } ### update the lead status to INCALL $stmt = "UPDATE vicidial_list set status='INCALL', user='$user' $ownerSQL where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00110',$user,$server_ip,$session_name,$one_mysql_log);} ### gather custom_call_id from vicidial_log_extended table $custom_call_id=''; $stmt="SELECT custom_call_id FROM vicidial_log_extended where uniqueid='$uniqueid';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00333',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vle_record_ct = mysqli_num_rows($rslt); if ($vle_record_ct > 0) { $row=mysqli_fetch_row($rslt); $custom_call_id = $row[0]; } ### gather user_group and full_name of agent $user_group=''; $stmt="SELECT user_group,full_name FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00111',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); $fullname = $row[1]; } $stmt = "SELECT campaign_id,phone_number,alt_dial,call_type from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00112',$user,$server_ip,$session_name,$one_mysql_log);} $VDAC_cid_ct = mysqli_num_rows($rslt); if ($VDAC_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDADchannel_group =$row[0]; $dialed_number =$row[1]; $dialed_label =$row[2]; $call_type =$row[3]; if ( ($dialed_number != $phone_number) and (strlen($dialed_label) < 3) ) { if ($dialed_number != $alt_phone) { if ($dialed_number != $address3) { $dialed_label = 'X1'; $stmt = "SELECT alt_phone_count from vicidial_list_alt_phones where lead_id='$lead_id' and phone_number = '$dialed_number' order by alt_phone_count limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00248',$user,$server_ip,$session_name,$one_mysql_log);} $VDAP_cid_ct = mysqli_num_rows($rslt); if ($VDAP_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $Xalt_phone_count =$row[0]; $stmt = "SELECT count(*) from vicidial_list_alt_phones where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00249',$user,$server_ip,$session_name,$one_mysql_log);} $VDAPct_cid_ct = mysqli_num_rows($rslt); if ($VDAPct_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $COUNTalt_phone_count =$row[0]; if ($COUNTalt_phone_count <= $Xalt_phone_count) {$dialed_label = 'XLAST';} else {$dialed_label = "X$Xalt_phone_count";} } } } else {$dialed_label = 'ADDR3';} } else {$dialed_label = 'ALT';} } } else { $dialed_number = $phone_number; $dialed_label = 'MAIN'; if (preg_match('/^M|^V/',$callerid)) { $call_type = 'OUT'; $VDADchannel_group = $campaign; } else { $call_type = 'IN'; $stmt = "SELECT campaign_id,closecallid,xfercallid from vicidial_closer_log where lead_id = '$lead_id' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00183',$user,$server_ip,$session_name,$one_mysql_log);} $VDCL_mvac_ct = mysqli_num_rows($rslt); if ($VDCL_mvac_ct > 0) { $row=mysqli_fetch_row($rslt); $VDADchannel_group = $row[0]; $INclosecallid = $row[1]; $INxfercallid = $row[2]; } } if ($WeBRooTWritablE > 0) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|$VDADchannel_group|$call_type|$dialed_number|$dialed_label|$INclosecallid|$INxfercallid|\n"); fclose($fp); } } if ( ($call_type=='OUT') or ($call_type=='OUTBALANCE') ) { $stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00113',$user,$server_ip,$session_name,$one_mysql_log);} $script_recording_delay=0; ##### grab number of calls today in this campaign and increment $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$campaign' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00261',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } $stmt = "SELECT campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,timer_action,timer_action_message,timer_action_seconds,timer_action_destination from vicidial_campaigns where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00114',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cid_ct = mysqli_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_campaign_script = $row[0]; $VDCL_get_call_launch = $row[1]; $VDCL_xferconf_a_dtmf = $row[2]; $VDCL_xferconf_a_number = $row[3]; $VDCL_xferconf_b_dtmf = $row[4]; $VDCL_xferconf_b_number = $row[5]; $VDCL_default_xfer_group = $row[6]; if (strlen($VDCL_default_xfer_group)<2) {$VDCL_default_xfer_group='X';} $VDCL_start_call_url = $row[7]; $VDCL_dispo_call_url = $row[8]; $VDCL_xferconf_c_number = $row[9]; $VDCL_xferconf_d_number = $row[10]; $VDCL_xferconf_e_number = $row[11]; $VDCL_timer_action = $row[12]; $VDCL_timer_action_message = $row[13]; $VDCL_timer_action_seconds = $row[14]; $VDCL_timer_action_destination = $row[15]; } $VDCL_group_web=''; $VDCL_group_name=''; ### Check for List ID override settings if (strlen($list_id)>0) { $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two from vicidial_lists where list_id='$list_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00281',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_xferOR_ct = mysqli_num_rows($rslt); if ($VDIG_xferOR_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($row[0]) > 0) {$VDCL_xferconf_a_number = $row[0];} if (strlen($row[1]) > 0) {$VDCL_xferconf_b_number = $row[1];} if (strlen($row[2]) > 0) {$VDCL_xferconf_c_number = $row[2];} if (strlen($row[3]) > 0) {$VDCL_xferconf_d_number = $row[3];} if (strlen($row[4]) > 0) {$VDCL_xferconf_e_number = $row[4];} if (strlen($row[5]) > 5) {$VDCL_group_web = $row[5];} if (strlen($row[6]) > 5) {$VDCL_group_web_two = $row[6];} } } echo "$VDCL_group_web|$VDCL_group_name||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|X|X||||$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number||||$VDCL_timer_action_destination||||||\n|\n"; if (preg_match('/X/',$dialed_label)) { if (preg_match('/LAST/',$dialed_label)) { $stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' order by alt_phone_count desc limit 1;"; } else { $Talt_dial = preg_replace("/[^0-9]/","",$dialed_label); $stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Talt_dial';"; } if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00116',$user,$server_ip,$session_name,$one_mysql_log);} $VLAP_ct = mysqli_num_rows($rslt); if ($VLAP_ct > 0) { $row=mysqli_fetch_row($rslt); $alt_phone_code = $row[0]; $alt_phone_number = $row[1]; $alt_phone_note = $row[2]; $alt_phone_active = $row[3]; $alt_phone_count = $row[4]; } } } else { ### update the vicidial_closer_log user to INCALL $stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00117',$user,$server_ip,$session_name,$one_mysql_log);} if (strlen($closecallid)<1) { $stmt = "SELECT closecallid,xfercallid from vicidial_closer_log where lead_id='$lead_id' and user='$user' and list_id='$list_id' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00336',$user,$server_ip,$session_name,$one_mysql_log);} $VDCL_mvac_ct = mysqli_num_rows($rslt); if ($VDCL_mvac_ct > 0) { $row=mysqli_fetch_row($rslt); $INclosecallid = $row[0]; $INxfercallid = $row[1]; } } $stmt = "SELECT count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00118',$user,$server_ip,$session_name,$one_mysql_log);} $VDL_cid_ct = mysqli_num_rows($rslt); if ($VDL_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_front_VDlog =$row[0]; } $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_inbound_groups vig WHERE group_id='$VDADchannel_group' and vs.script_id=vig.ingroup_script and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00262',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } $stmt = "SELECT group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,uniqueid_status_display,uniqueid_status_prefix,timer_action_destination from vicidial_inbound_groups where group_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00119',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cid_ct = mysqli_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_name = $row[0]; $VDCL_group_color = $row[1]; $VDCL_group_web = stripslashes($row[2]); $VDCL_fronter_display = $row[3]; $VDCL_ingroup_script = $row[4]; $VDCL_get_call_launch = $row[5]; $VDCL_xferconf_a_dtmf = $row[6]; $VDCL_xferconf_a_number = $row[7]; $VDCL_xferconf_b_dtmf = $row[8]; $VDCL_xferconf_b_number = $row[9]; $VDCL_default_xfer_group = $row[10]; $VDCL_ingroup_recording_override = $row[11]; $VDCL_ingroup_rec_filename = $row[12]; $VDCL_default_group_alias = $row[13]; $VDCL_group_web_two = stripslashes($row[14]); $VDCL_timer_action = $row[15]; $VDCL_timer_action_message = $row[16]; $VDCL_timer_action_seconds = $row[17]; $VDCL_start_call_url = $row[18]; $VDCL_dispo_call_url = $row[19]; $VDCL_xferconf_c_number = $row[20]; $VDCL_xferconf_d_number = $row[21]; $VDCL_xferconf_e_number = $row[22]; $VDCL_uniqueid_status_display = $row[23]; $VDCL_uniqueid_status_prefix = $row[24]; $VDCL_timer_action_destination = $row[25]; $stmt = "SELECT campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,timer_action_destination from vicidial_campaigns where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00181',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidOR_ct = mysqli_num_rows($rslt); if ($VDIG_cidOR_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($VDCL_xferconf_a_dtmf) < 1) {$VDCL_xferconf_a_dtmf = $row[1];} if (strlen($VDCL_xferconf_a_number) < 1) {$VDCL_xferconf_a_number = $row[2];} if (strlen($VDCL_xferconf_b_dtmf) < 1) {$VDCL_xferconf_b_dtmf = $row[3];} if (strlen($VDCL_xferconf_b_number) < 1) {$VDCL_xferconf_b_number = $row[4];} if (strlen($VDCL_default_group_alias) < 1) {$VDCL_default_group_alias = $row[5];} if (strlen($VDCL_timer_action) < 1) {$VDCL_timer_action = $row[6];} if (strlen($VDCL_timer_action_message) < 1) {$VDCL_timer_action_message = $row[7];} if (strlen($VDCL_timer_action_seconds) < 1) {$VDCL_timer_action_seconds = $row[8];} if (strlen($VDCL_start_call_url) < 1) {$VDCL_start_call_url = $row[9];} if (strlen($VDCL_dispo_call_url) < 1) {$VDCL_dispo_call_url = $row[10];} if (strlen($VDCL_xferconf_c_number) < 1) {$VDCL_xferconf_c_number = $row[11];} if (strlen($VDCL_xferconf_d_number) < 1) {$VDCL_xferconf_d_number = $row[12];} if (strlen($VDCL_xferconf_e_number) < 1) {$VDCL_xferconf_e_number = $row[13];} if (strlen($VDCL_timer_action_destination) < 1) {$VDCL_timer_action_destination = $row[14];} if ( ( (preg_match('/NONE/',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) ) { $VDCL_ingroup_script = $row[0]; $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$campaign' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00263',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } } } $stmt = "SELECT group_web_vars from vicidial_inbound_group_agents where group_id='$VDADchannel_group' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00188',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidgwv_ct = mysqli_num_rows($rslt); if ($VDIG_cidgwv_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } if (strlen($VDCL_group_web_vars) < 1) { $stmt = "SELECT group_web_vars from vicidial_campaign_agents where campaign_id='$campaign' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00189',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidogwv = mysqli_num_rows($rslt); if ($VDIG_cidogwv > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } } ### update the comments in vicidial_live_agents record $stmt = "UPDATE vicidial_live_agents set comments='INBOUND',last_inbound_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00120',$user,$server_ip,$session_name,$one_mysql_log);} $Ctype = 'I'; } else { $stmt = "SELECT campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,timer_action_destination from vicidial_campaigns where campaign_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00121',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cid_ct = mysqli_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_ingroup_script = $row[0]; $VDCL_get_call_launch = $row[1]; $VDCL_xferconf_a_dtmf = $row[2]; $VDCL_xferconf_a_number = $row[3]; $VDCL_xferconf_b_dtmf = $row[4]; $VDCL_xferconf_b_number = $row[5]; $VDCL_default_group_alias = $row[6]; $VDCL_timer_action = $row[7]; $VDCL_timer_action_message = $row[8]; $VDCL_timer_action_seconds = $row[9]; $VDCL_start_call_url = $row[10]; $VDCL_dispo_call_url = $row[11]; $VDCL_xferconf_c_number = $row[12]; $VDCL_xferconf_d_number = $row[13]; $VDCL_xferconf_e_number = $row[14]; $VDCL_timer_action_destination = $row[15]; } $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$VDADchannel_group' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00264',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } $stmt = "SELECT group_web_vars from vicidial_campaign_agents where campaign_id='$VDADchannel_group' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00190',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidogwv = mysqli_num_rows($rslt); if ($VDIG_cidogwv > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } } $VDCL_caller_id_number=''; if (strlen($VDCL_default_group_alias)>1) { $stmt = "SELECT caller_id_number from groups_alias where group_alias_id='$VDCL_default_group_alias';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00187',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidnum_ct = mysqli_num_rows($rslt); if ($VDIG_cidnum_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_caller_id_number = $row[0]; } } ### Check for List ID override settings if (strlen($list_id)>0) { $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two from vicidial_lists where list_id='$list_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00282',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidOR_ct = mysqli_num_rows($rslt); if ($VDIG_cidOR_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($row[0]) > 0) {$VDCL_xferconf_a_number = $row[0];} if (strlen($row[1]) > 0) {$VDCL_xferconf_b_number = $row[1];} if (strlen($row[2]) > 0) {$VDCL_xferconf_c_number = $row[2];} if (strlen($row[3]) > 0) {$VDCL_xferconf_d_number = $row[3];} if (strlen($row[4]) > 0) {$VDCL_xferconf_e_number = $row[4];} if (strlen($row[5]) > 5) {$VDCL_group_web = $row[5];} if (strlen($row[6]) > 5) {$VDCL_group_web_two = $row[6];} } } $DID_id=''; $DID_extension=''; $DID_pattern=''; $DID_description=''; $stmt = "SELECT did_id,extension from vicidial_did_log where uniqueid='$uniqueid' and caller_id_number='$phone_number' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00337',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_id = $row[0]; $DID_extension = $row[1]; $stmt = "SELECT did_pattern,did_description from vicidial_inbound_dids where did_id='$DID_id' limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00338',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_pattern = $row[0]; $DID_description = $row[1]; } } ### if web form is set then send på to vicidial.php for override of WEB_FORM address if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|$VDCL_uniqueid_status_prefix|$VDCL_timer_action_destination|$DID_id|$DID_extension|$DID_pattern|$DID_description|$INclosecallid|$INxfercallid|\n";} else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|$VDCL_uniqueid_status_prefix|$VDCL_timer_action_destination|$DID_id|$DID_extension|$DID_pattern|$DID_description|$INclosecallid|$INxfercallid|\n";} $stmt = "SELECT full_name from vicidial_users where user='$tsr';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00122',$user,$server_ip,$session_name,$one_mysql_log);} $VDU_cid_ct = mysqli_num_rows($rslt); if ($VDU_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $fronter_full_name = $row[0]; echo $fronter_full_name . '|' . $tsr . "\n"; } else {echo '|' . $tsr . "\n";} } ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_lists WHERE list_id='$list_id' and agent_script_override!='' and agent_script_override IS NOT NULL and agent_script_override!='NONE';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00265',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vls_vc_ct = mysqli_num_rows($rslt); if ($vls_vc_ct > 0) { $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_lists vls WHERE list_id='$list_id' and vs.script_id=vls.agent_script_override and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00266',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } } } $custom_field_names='|'; $custom_field_names_SQL=''; $custom_field_values='----------'; $custom_field_types='|'; ### find the names of all custom fields, if any $stmt = "SELECT field_label,field_type FROM vicidial_lists_fields where list_id='$entry_list_id' and field_type NOT IN('SCRIPT','DISPLAY') and field_label NOT IN('vendor_lead_code','source_id','list_id','gmt_offset_now','called_since_last_reset','phone_code','phone_number','title','first_name','middle_initial','last_name','address1','address2','address3','city','state','province','postal_code','country_code','gender','date_of_birth','alt_phone','email','security_phrase','comments','called_count','last_local_call_time','rank','owner');"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00339',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffn_ct = mysqli_num_rows($rslt); $d=0; while ($cffn_ct > $d) { $row=mysqli_fetch_row($rslt); $custom_field_names .= "$row[0]|"; $custom_field_names_SQL .= "$row[0],"; $custom_field_types .= "$row[1]|"; $custom_field_values .= "----------"; $d++; } if ($cffn_ct > 0) { $custom_field_names_SQL = preg_replace("/.$/i","",$custom_field_names_SQL); ### find the values of the named custom fields $stmt = "SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00340',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffv_ct = mysqli_num_rows($rslt); if ($cffv_ct > 0) { $custom_field_values='----------'; $row=mysqli_fetch_row($rslt); $d=0; while ($cffn_ct > $d) { $custom_field_values .= "$row[$d]----------"; $d++; } $custom_field_values = preg_replace("/\n/"," ",$custom_field_values); $custom_field_values = preg_replace("/\r/","",$custom_field_values); } } $comments = preg_replace("/\r/i",'',$comments); $comments = preg_replace("/\n/i",'!N',$comments); $LeaD_InfO = $callerid . "\n"; $LeaD_InfO .= $lead_id . "\n"; $LeaD_InfO .= $dispo . "\n"; $LeaD_InfO .= $tsr . "\n"; $LeaD_InfO .= $vendor_id . "\n"; $LeaD_InfO .= $list_id . "\n"; $LeaD_InfO .= $gmt_offset_now . "\n"; $LeaD_InfO .= $phone_code . "\n"; $LeaD_InfO .= $phone_number . "\n"; $LeaD_InfO .= $title . "\n"; $LeaD_InfO .= $first_name . "\n"; $LeaD_InfO .= $middle_initial . "\n"; $LeaD_InfO .= $last_name . "\n"; $LeaD_InfO .= $address1 . "\n"; $LeaD_InfO .= $address2 . "\n"; $LeaD_InfO .= $address3 . "\n"; $LeaD_InfO .= $city . "\n"; $LeaD_InfO .= $state . "\n"; $LeaD_InfO .= $province . "\n"; $LeaD_InfO .= $postal_code . "\n"; $LeaD_InfO .= $country_code . "\n"; $LeaD_InfO .= $gender . "\n"; $LeaD_InfO .= $date_of_birth . "\n"; $LeaD_InfO .= $alt_phone . "\n"; $LeaD_InfO .= $email . "\n"; $LeaD_InfO .= $security_phrase . "\n"; $LeaD_InfO .= $comments . "\n"; $LeaD_InfO .= $called_count . "\n"; $LeaD_InfO .= $CBentry_time . "\n"; $LeaD_InfO .= $CBcallback_time . "\n"; $LeaD_InfO .= $CBuser . "\n"; $LeaD_InfO .= $CBcomments . "\n"; $LeaD_InfO .= $dialed_number . "\n"; $LeaD_InfO .= $dialed_label . "\n"; $LeaD_InfO .= $source_id . "\n"; $LeaD_InfO .= $alt_phone_code . "\n"; $LeaD_InfO .= $alt_phone_number . "\n"; $LeaD_InfO .= $alt_phone_note . "\n"; $LeaD_InfO .= $alt_phone_active . "\n"; $LeaD_InfO .= $alt_phone_count . "\n"; $LeaD_InfO .= $rank . "\n"; $LeaD_InfO .= $owner . "\n"; $LeaD_InfO .= $script_recording_delay . "\n"; $LeaD_InfO .= $entry_list_id . "\n"; $LeaD_InfO .= $custom_field_names . "\n"; $LeaD_InfO .= $custom_field_values . "\n"; $LeaD_InfO .= $custom_field_types . "\n"; $LeaD_InfO .= $LISTweb_form_address . "\n"; $LeaD_InfO .= $LISTweb_form_address_two . "\n"; $LeaD_InfO .= $ACcount . "\n"; $LeaD_InfO .= $ACcomments . "\n"; echo $LeaD_InfO; $wait_sec=0; $StarTtime = date("U"); $stmt = "SELECT wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00123',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysqli_fetch_row($rslt); $wait_sec = (($StarTtime - $row[0]) + $row[1]); } $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00124',$user,$server_ip,$session_name,$one_mysql_log);} ### If a scheduled callback, change vicidial_callback record to INACTIVE $CBstatus = 0; $stmt="SELECT count(*) FROM vicidial_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00370',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } if ($CBstatus < 1) { $stmt="SELECT count(*) FROM vicidial_campaign_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00371',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } } if ( ($CBstatus > 0) or (preg_match("/CALLBK|CBHOLD/i", $dispo)) ) { $stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' and status NOT IN('INACTIVE','DEAD','ARCHIVE');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00125',$user,$server_ip,$session_name,$one_mysql_log);} } ##### check if system is set to generate logfile for transfers $stmt="SELECT enable_agc_xfer_log FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00126',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $enable_agc_xfer_log_ct = mysqli_num_rows($rslt); if ($enable_agc_xfer_log_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_agc_xfer_log =$row[0]; } if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) ) { # DATETIME|campaign|lead_id|phone_number|user|type # 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|A $fp = fopen ("./xfer_log.txt", "a"); fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid|$province\n"); fclose($fp); } ### Issue Start Call URL if defined if (strlen($VDCL_start_call_url) > 7) { if (preg_match('/--A--user_custom_/i',$VDCL_start_call_url)) { $stmt = "SELECT custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_users where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00283',$user,$server_ip,$session_name,$one_mysql_log);} $VUC_ct = mysqli_num_rows($rslt); if ($VUC_ct > 0) { $row=mysqli_fetch_row($rslt); $user_custom_one = urlencode(trim($row[0])); $user_custom_two = urlencode(trim($row[1])); $user_custom_three = urlencode(trim($row[2])); $user_custom_four = urlencode(trim($row[3])); $user_custom_five = urlencode(trim($row[4])); } } $VDCL_start_call_url = preg_replace('/^VAR/','',$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--lead_id--B--/i',urlencode(trim($lead_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--vendor_id--B--/i',urlencode(trim($vendor_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--vendor_lead_code--B--/i',urlencode(trim($vendor_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--list_id--B--/i',urlencode(trim($list_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--gmt_offset_now--B--/i',urlencode(trim($gmt_offset_now)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_code--B--/i',urlencode(trim($phone_code)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_number--B--/i',urlencode(trim($phone_number)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--title--B--/i',urlencode(trim($title)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--first_name--B--/i',urlencode(trim($first_name)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--middle_initial--B--/i',urlencode(trim($middle_initial)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--last_name--B--/i',urlencode(trim($last_name)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--address1--B--/i',urlencode(trim($address1)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--address2--B--/i',urlencode(trim($address2)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--address3--B--/i',urlencode(trim($address3)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--city--B--/i',urlencode(trim($city)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--state--B--/i',urlencode(trim($state)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--province--B--/i',urlencode(trim($province)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--postal_code--B--/i',urlencode(trim($postal_code)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--country_code--B--/i',urlencode(trim($country_code)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--gender--B--/i',urlencode(trim($gender)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--date_of_birth--B--/i',urlencode(trim($date_of_birth)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--alt_phone--B--/i',urlencode(trim($alt_phone)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--email--B--/i',urlencode(trim($email)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--security_phrase--B--/i',urlencode(trim($security_phrase)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--comments--B--/i',urlencode(trim($comments)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user--B--/i',urlencode(trim($user)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--pass--B--/i',urlencode(trim($orig_pass)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--campaign--B--/i',urlencode(trim($campaign)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_login--B--/i',urlencode(trim($phone_login)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--original_phone_login--B--/i',urlencode(trim($original_phone_login)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_pass--B--/i',urlencode(trim($phone_pass)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--fronter--B--/i',urlencode(trim($fronter)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--closer--B--/i',urlencode(trim($closer)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--group--B--/i',urlencode(trim($VDADchannel_group)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--channel_group--B--/i',urlencode(trim($VDADchannel_group)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--SQLdate--B--/i',urlencode(trim($SQLdate)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--epoch--B--/i',urlencode(trim($epoch)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--uniqueid--B--/i',urlencode(trim($uniqueid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--customer_zap_channel--B--/i',urlencode(trim($customer_zap_channel)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--customer_server_ip--B--/i',urlencode(trim($customer_server_ip)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--server_ip--B--/i',urlencode(trim($server_ip)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--SIPexten--B--/i',urlencode(trim($SIPexten)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--session_id--B--/i',urlencode(trim($session_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone--B--/i',urlencode(trim($phone)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--parked_by--B--/i',urlencode(trim($parked_by)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--dispo--B--/i',urlencode(trim($dispo)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--dialed_number--B--/i',urlencode(trim($dialed_number)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--dialed_label--B--/i',urlencode(trim($dialed_label)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--source_id--B--/i',urlencode(trim($source_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--rank--B--/i',urlencode(trim($rank)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--owner--B--/i',urlencode(trim($owner)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--camp_script--B--/i',urlencode(trim($camp_script)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--in_script--B--/i',urlencode(trim($in_script)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--fullname--B--/i',urlencode(trim($fullname)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_one--B--/i',urlencode(trim($user_custom_one)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_two--B--/i',urlencode(trim($user_custom_two)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_three--B--/i',urlencode(trim($user_custom_three)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_four--B--/i',urlencode(trim($user_custom_four)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_five--B--/i',urlencode(trim($user_custom_five)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--talk_time--B--/i',"0",$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--talk_time_min--B--/i',"0",$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--entry_list_id--B--/i',urlencode(trim($entry_list_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_id--B--/i',urlencode(trim($DID_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_extension--B--/i',urlencode(trim($DID_extension)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_pattern--B--/i',urlencode(trim($DID_pattern)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_description--B--/i',urlencode(trim($DID_description)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--closecallid--B--/i',urlencode(trim($INclosecallid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--xfercallid--B--/i',urlencode(trim($INxfercallid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--agent_log_id--B--/i',urlencode(trim($agent_log_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--call_id--B--/i',urlencode(trim($callerid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_group--B--/i',urlencode(trim($user_group)),$VDCL_start_call_url); if (strlen($custom_field_names)>2) { $custom_field_names = preg_replace("/^\||\|$/",'',$custom_field_names); $custom_field_names = preg_replace("/\|/",",",$custom_field_names); $custom_field_names_ARY = explode(',',$custom_field_names); $custom_field_names_ct = count($custom_field_names_ARY); $custom_field_names_SQL = $custom_field_names; ##### BEGIN grab the data from custom table for the lead_id $stmt="SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00344',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $o=0; while ($custom_field_names_ct > $o) { $form_field_value = urlencode(trim("$row[$o]")); $field_name_id = $custom_field_names_ARY[$o]; $field_name_tag = "--A--" . $field_name_id . "--B--"; $VDCL_start_call_url = preg_replace("/$field_name_tag/i","$form_field_value",$VDCL_start_call_url); $o++; } } } $stmt="UPDATE vicidial_log_extended set start_url_processed='Y' where uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00420',$user,$server_ip,$session_name,$one_mysql_log);} $vle_update = mysqli_affected_rows($link); ### insert a new url log entry $SQL_log = "$VDCL_start_call_url"; $SQL_log = preg_replace('/;/','',$SQL_log); $SQL_log = addslashes($SQL_log); $stmt = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$NOW_TIME',url_type='start',url='$SQL_log',url_response='';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00421',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $url_id = mysqli_insert_id($link); $URLstart_sec = date("U"); ### grab the call_start_url ### if ($DB > 0) {echo "$VDCL_start_call_url
\n";} $SCUfile = file("$VDCL_start_call_url"); if ( !($SCUfile) ) { $error_array = error_get_last(); $error_type = $error_array["type"]; $error_message = $error_array["message"]; $error_line = $error_array["line"]; $error_file = $error_array["file"]; } if ($DB > 0) {echo "$SCUfile[0]
\n";} ### update url log entry $URLend_sec = date("U"); $URLdiff_sec = ($URLend_sec - $URLstart_sec); if ($SCUfile) { $SCUfile_contents = implode("", $SCUfile); $SCUfile_contents = ereg_replace(';','',$SCUfile_contents); $SCUfile_contents = addslashes($SCUfile_contents); } else { $SCUfile_contents = "PHP ERROR: Type=$error_type - Message=$error_message - Line=$error_line - File=$error_file"; } $stmt = "UPDATE vicidial_url_log SET response_sec='$URLdiff_sec',url_response='$SCUfile_contents' where url_log_id='$url_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00422',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); ##### BEGIN special filtering and response for Vtiger account balance function ##### # http://vtiger/vicidial/api.php?mode=callxfer&contactwsid=--A--vendor_lead_code--B--&minuteswarning=3 $stmt = "SELECT enable_vtiger_integration FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00294',$user,$server_ip,$session_name,$one_mysql_log);} $ss_conf_ct = mysqli_num_rows($rslt); if ($ss_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_vtiger_integration = $row[0]; } if ( ( ($enable_vtiger_integration > 0) and (preg_match('/callxfer/',$VDCL_start_call_url)) and (preg_match('/contactwsid/',$VDCL_start_call_url)) ) or (preg_match("/minuteswarning/",$VDCL_start_call_url)) ) { $SCUoutput=''; foreach ($SCUfile as $SCUline) {$SCUoutput .= "$SCUline";} # {"result":true,"durationLimit":3071} if ( (strlen($SCUoutput) > 4) or (preg_match("/minuteswarning/",$VDCL_start_call_url)) ) { $minuteswarning=3; # default to 3 if (preg_match("/minuteswarning/",$VDCL_start_call_url)) { $minuteswarningARY = explode('minuteswarning=',$VDCL_start_call_url); $minuteswarning = preg_replace('/&.*/','',$minuteswarningARY[1]); } ### add this to the Start Call URL for callcard calls to be logged "&minuteswarning=1&callcard=1" if (preg_match("/callcard=/",$VDCL_start_call_url)) { $stmt="SELECT balance_minutes_start FROM callcard_log where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00315',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $bms_ct = mysqli_num_rows($rslt); if ($bms_ct > 0) { $row=mysqli_fetch_row($rslt); $durationLimit = $row[0]; $stmt="UPDATE callcard_log set agent_time='$NOW_TIME',agent='$user' where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00316',$user,$server_ip,$session_name,$one_mysql_log);} $ccl_update = mysqli_affected_rows($link); } } else { $SCUresponse = explode('durationLimit',$SCUoutput); $durationLimit = preg_replace('/\D/','',$SCUresponse[1]); } if (strlen($durationLimit) < 1) {$durationLimit = 0;} $durationLimitSECnext = ( ($minuteswarning + 0) * 60); $durationLimitSEC = ( ( ($durationLimit + 0) - $minuteswarning) * 60); # minutes - 3 for 3-minute-warning if ($durationLimitSEC < 5) {$durationLimitSEC = 5;} if ( ($durationLimitSECnext < 30) or (strlen($durationLimitSECnext)<1) ) {$durationLimitSECnext = 30;} $timer_action_destination=''; if (preg_match("/nextstep=/",$VDCL_start_call_url)) { $nextstepARY = explode('nextstep=',$VDCL_start_call_url); $nextstep = preg_replace("/&.*/",'',$nextstepARY[1]); $nextmessageARY = explode('nextmessage=',$VDCL_start_call_url); $nextmessage = preg_replace("/&.*/",'',$nextmessageARY[1]); $destinationARY = explode('destination=',$VDCL_start_call_url); $destination = preg_replace("/&.*/",'',$destinationARY[1]); $timer_action_destination = "nextstep---$nextstep--$durationLimitSECnext--$destination--$nextmessage--"; } $stmt="UPDATE vicidial_live_agents set external_timer_action='D1_DIAL',external_timer_action_message='$minuteswarning minute warning for customer',external_timer_action_seconds='$durationLimitSEC',external_timer_action_destination='$timer_action_destination' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00295',$user,$server_ip,$session_name,$one_mysql_log);} $vla_update_timer = mysqli_affected_rows($link); $fp = fopen ("./call_url_log.txt", "a"); fwrite ($fp, "$VDCL_start_call_url\n$SCUoutput\n$durationLimit|$durationLimitSEC|$vla_update_timer|$minuteswarning|$uniqueid|\n"); fclose($fp); } } ##### END special filtering and response for Vtiger account balance function ##### } } else { echo "0\n"; # echo "No calls in QUEUE for $user på $server_ip\n"; exit; } } } ####################################################################################### ### XFERemail - for auto-dial VICIDiaL dialing this will check for emails ### in the vicidial_email_list table in NEW status, then ### lookup the lead info and pass it back to vicidial.php ### Also looks up transferred emails in vicidial_xfer_log ###################################################################################### if ($ACTION == 'XFERemail') { # xferemail_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=XFERemail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value + "&filename=" + taskdebugnote + "&campaign=" + XfeR_GrouP + "&session_id=" + session_id + "&agentchannel=" + agentchannel + "&protocol=" + protocol + "&extension=" + extension + "&auto_dial_level=" + auto_dial_level; $ins_stmt="INSERT INTO vicidial_xfer_log (lead_id,list_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$lead_id','$list_id','$campaign','$NOW_TIME','$phone_code','$phone_number','$user','EMAIL_XFER')"; $ins_rslt=mysql_to_mysqli($ins_stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$ins_stmt,'00485',$user,$server_ip,$session_name,$one_mysql_log);} $xfercallid = mysqli_insert_id($link); echo mysqli_affected_rows($link)."|$ins_stmt"; $upd_stmt="update vicidial_email_list set xfercallid='$xfercallid' where email_row_id='$email_row_id'"; $upd_rslt=mysql_to_mysqli($upd_stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$upd_stmt,'00486',$user,$server_ip,$session_name,$one_mysql_log);} } ####################################################################################### ### VDADcheckINCOMINGemail - for auto-dial VICIDiaL dialing this will check for emails ### in the vicidial_email_list table in NEW status, then ### lookup the lead info and pass it back to vicidial.php ### Also looks up transferred emails in vicidial_xfer_log ###################################################################################### if ($ACTION == 'VDADcheckINCOMINGemail') { $VDCL_ingroup_recording_override = ''; $VDCL_ingroup_rec_filename = ''; $Ctype = 'A'; $MT[0]=''; $row=''; $rowx=''; $channel_live=1; $alt_phone_code=''; $alt_phone_number=''; $alt_phone_note=''; $alt_phone_active=''; $alt_phone_count=''; $INclosecallid=''; $INxfercallid=''; $email_group_str=''; $email_group_ct=count($inbound_email_groups); # This should always be greater than zero for the script to reach this point, but just in case... for ($i=0; $i<$email_group_ct; $i++) { $email_group_str.="'$inbound_email_groups[$i]',"; } $email_group_str=substr($email_group_str, 0, -1); # $DB=1; if ( (strlen($campaign)<1) || (strlen($server_ip)<1) ) { $channel_live=0; echo "0\n"; echo "Kampanje $campaign er ikke valid\n"; exit; } else { ### Check for transfers #$upd_stmt="update vicidial_email_list inner join(select email_row_id from vicidial_email_list inner join vicidial_inbound_groups på vicidial_inbound_groups.group_id=vicidial_email_list.group_id order by queue_priority desc, email_date asc limit 1) as selected_row på selected_row.email_row_id=vicidial_email_list.email_row_id set status='QUEUE', user='$user'"; $stmt="select vicidial_email_list.lead_id, vicidial_email_list.email_date, vicidial_email_list.email_to, vicidial_email_list.email_from, vicidial_email_list.subject, vicidial_xfer_log.campaign_id, vicidial_email_list.email_row_id, vicidial_xfer_log.xfercallid from vicidial_email_list, vicidial_xfer_log where vicidial_email_list.status='QUEUE' and vicidial_email_list.user='$user' and vicidial_xfer_log.xfercallid=vicidial_email_list.xfercallid and direction='INBOUND' and vicidial_xfer_log.campaign_id in ($email_group_str) and closer='EMAIL_XFER' order by vicidial_xfer_log.call_date asc limit 1"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00487',$user,$server_ip,$session_name,$one_mysql_log);} $email_ct = mysqli_num_rows($rslt); $xferred_email=$email_ct; if ($email_ct==0) { # Check if there are any QUEUE emails $stmt = "select lead_id, email_date, email_to, email_from, subject, group_id, email_row_id from vicidial_email_list where status='QUEUE' and direction='INBOUND' and user='$user' and group_id in ($email_group_str) order by email_date asc"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00488',$user,$server_ip,$session_name,$one_mysql_log);} $email_ct = mysqli_num_rows($rslt); # if ($email_ct==0) # { # $upd_stmt="update vicidial_email_list inner join(select email_row_id from vicidial_email_list inner join vicidial_inbound_groups on vicidial_inbound_groups.group_id=vicidial_email_list.group_id order by queue_priority desc, email_date asc limit 1) as selected_row on selected_row.email_row_id=vicidial_email_list.email_row_id set status='QUEUE', user='$user'"; # if ($DB) {echo "$upd_stmt\n";} # $rslt=mysql_to_mysqli($stmt, $link); # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00104',$user,$server_ip,$session_name,$one_mysql_log);} # if (mysqli_affected_rows($link)>0) # { # $stmt = "select lead_id, email_date, email_to, email_from, subject, group_id, email_row_id from vicidial_email_list where status='QUEUE' and direction='INBOUND' and user='$user' and group_id in ($email_group_str) order by email_date asc limit 1"; # if ($DB) {echo "$stmt\n";} # $rslt=mysql_to_mysqli($stmt, $link); # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00104',$user,$server_ip,$session_name,$one_mysql_log);} # $email_ct = mysqli_num_rows($rslt); # } # } } if ($email_ct > 0) { $row=mysqli_fetch_row($rslt); $lead_id =$row[0]; $email_date =$row[1]; $email_to =$row[2]; $email_from =$row[3]; $subject =$row[4]; $VDADchannel_group=$row[5]; $email_row_id=$row[6]; $xfercallid=$row[7]; $uniqueid=date("U").".".rand(1, 9999); if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} # echo "1\n" . $lead_id . '|'.$uniqueid.'|' . $email_date . '|' . $email_from . '|' . $subject . '|' . $email_row_id . "|\n"; # VDIC_data_VDAC # Change to better suit the output processed by the agent interface echo "1\n" . $lead_id . '|'.$uniqueid.'|' . $email_from . '|EMAIL|' . $email_row_id . '|' . $email_row_id . "|\n"; # VDIC_data_VDAC ##### grab number of calls today in this campaign and increment $stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00489',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vla_cc_ct = mysqli_num_rows($rslt); if ($vla_cc_ct > 0) { $row=mysqli_fetch_row($rslt); $calls_today =$row[0]; } else {$calls_today ='0';} $calls_today++; ### update the agent status to INCALL in vicidial_live_agents while handling email $stmt = "UPDATE vicidial_live_agents set status='INCALL',comments='EMAIL',last_call_time='$NOW_TIME',lead_id='$lead_id',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00490',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9106$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } $stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00491',$user,$server_ip,$session_name,$one_mysql_log);} $stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today',last_call_time=NOW() WHERE user='$user' and group_id='$VDADchannel_group';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00549',$user,$server_ip,$session_name,$one_mysql_log);} $stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today',group_type='E' WHERE user='$user' and group_id='$VDADchannel_group';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00550',$user,$server_ip,$session_name,$one_mysql_log);} ##### grab the data from vicidial_list for the lead_id $stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00492',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); # $lead_id = trim("$row[0]"); $dispo = trim("$row[3]"); $tsr = trim("$row[4]"); $vendor_id = trim("$row[5]"); $source_id = trim("$row[6]"); $list_id = trim("$row[7]"); $gmt_offset_now = trim("$row[8]"); $phone_code = trim("$row[10]"); $phone_number = trim("$row[11]"); $title = trim("$row[12]"); $first_name = trim("$row[13]"); $middle_initial = trim("$row[14]"); $last_name = trim("$row[15]"); $address1 = trim("$row[16]"); $address2 = trim("$row[17]"); $address3 = trim("$row[18]"); $city = trim("$row[19]"); $state = trim("$row[20]"); $province = trim("$row[21]"); $postal_code = trim("$row[22]"); $country_code = trim("$row[23]"); $gender = trim("$row[24]"); $date_of_birth = trim("$row[25]"); $alt_phone = trim("$row[26]"); $email = trim("$row[27]"); $security_phrase = trim("$row[28]"); $comments = stripslashes(trim("$row[29]")); $called_count = trim("$row[30]"); $rank = trim("$row[32]"); $owner = trim("$row[33]"); $entry_list_id = trim("$row[34]"); if ($entry_list_id < 100) {$entry_list_id = $list_id;} } ### update the lead status to INCALL $stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00493',$user,$server_ip,$session_name,$one_mysql_log);} ### update the email lead status to INCALL # I moved user='$user' clause here because it is now getting added to the lead when the status becomes QUEUE $stmt = "UPDATE vicidial_email_list set status='INCALL', uniqueid='$uniqueid' where lead_id='$lead_id' and email_row_id='$email_row_id' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00494',$user,$server_ip,$session_name,$one_mysql_log);} ### if a transfer, update the transfer record with the user if ($xferred_email==1) { $stmt = "UPDATE vicidial_xfer_log set closer='$user' where xfercallid='$xfercallid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00495',$user,$server_ip,$session_name,$one_mysql_log);} } ### gather custom_call_id from vicidial_log_extended table $custom_call_id=''; /* Can't use this - $unique_id is gotten from querying the vicidial_live_agents from an inbound call. These are not calls. $stmt="SELECT custom_call_id FROM vicidial_log_extended where uniqueid='$uniqueid';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00551',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vle_record_ct = mysqli_num_rows($rslt); if ($vle_record_ct > 0) { $row=mysqli_fetch_row($rslt); $custom_call_id = $row[0]; } */ ### gather user_group and full_name of agent $user_group=''; $stmt="SELECT user_group,full_name FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00496',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); $fullname = $row[1]; } ### update the vicidial_closer_log user to INCALL #$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;"; $stmt="INSERT INTO vicidial_closer_log(call_date, start_epoch, user, comments, list_id, status, user_group, lead_id, campaign_id, processed, phone_code, phone_number, xfercallid, queue_position, uniqueid) values('".date("Y-m-d H:i:s")."', '".date("U")."', '$user', 'AUTO', '$list_id', 'INCALL', '$user_group', '$lead_id', '$VDADchannel_group', 'N', '$phone_code', '$phone_number', '0', '1', '$uniqueid');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00497',$user,$server_ip,$session_name,$one_mysql_log);} if (strlen($closecallid)<1) { $stmt = "SELECT closecallid,xfercallid from vicidial_closer_log where lead_id='$lead_id' and user='$user' and list_id='$list_id' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00498',$user,$server_ip,$session_name,$one_mysql_log);} $VDCL_mvac_ct = mysqli_num_rows($rslt); if ($VDCL_mvac_ct > 0) { $row=mysqli_fetch_row($rslt); $INclosecallid = $row[0]; $INxfercallid = $row[1]; } } $stmt = "SELECT count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00499',$user,$server_ip,$session_name,$one_mysql_log);} $VDL_cid_ct = mysqli_num_rows($rslt); if ($VDL_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_front_VDlog =$row[0]; } $stmt = "SELECT group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,uniqueid_status_display,uniqueid_status_prefix,timer_action_destination from vicidial_inbound_groups where group_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00500',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cid_ct = mysqli_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_name = $row[0]; $VDCL_group_color = $row[1]; $VDCL_group_web = stripslashes($row[2]); $VDCL_fronter_display = $row[3]; $VDCL_ingroup_script = $row[4]; $VDCL_get_call_launch = $row[5]; $VDCL_xferconf_a_dtmf = $row[6]; $VDCL_xferconf_a_number = $row[7]; $VDCL_xferconf_b_dtmf = $row[8]; $VDCL_xferconf_b_number = $row[9]; $VDCL_default_xfer_group = $row[10]; $VDCL_ingroup_recording_override = $row[11]; $VDCL_ingroup_rec_filename = $row[12]; $VDCL_default_group_alias = $row[13]; $VDCL_group_web_two = stripslashes($row[14]); $VDCL_timer_action = $row[15]; $VDCL_timer_action_message = $row[16]; $VDCL_timer_action_seconds = $row[17]; $VDCL_start_call_url = $row[18]; $VDCL_dispo_call_url = $row[19]; $VDCL_xferconf_c_number = $row[20]; $VDCL_xferconf_d_number = $row[21]; $VDCL_xferconf_e_number = $row[22]; $VDCL_uniqueid_status_display = $row[23]; $VDCL_uniqueid_status_prefix = $row[24]; $VDCL_timer_action_destination = $row[25]; $stmt = "SELECT campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,timer_action_destination from vicidial_campaigns where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00501',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidOR_ct = mysqli_num_rows($rslt); if ($VDIG_cidOR_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($VDCL_xferconf_a_dtmf) < 1) {$VDCL_xferconf_a_dtmf = $row[1];} if (strlen($VDCL_xferconf_a_number) < 1) {$VDCL_xferconf_a_number = $row[2];} if (strlen($VDCL_xferconf_b_dtmf) < 1) {$VDCL_xferconf_b_dtmf = $row[3];} if (strlen($VDCL_xferconf_b_number) < 1) {$VDCL_xferconf_b_number = $row[4];} if (strlen($VDCL_default_group_alias) < 1) {$VDCL_default_group_alias = $row[5];} if (strlen($VDCL_timer_action) < 1) {$VDCL_timer_action = $row[6];} if (strlen($VDCL_timer_action_message) < 1) {$VDCL_timer_action_message = $row[7];} if (strlen($VDCL_timer_action_seconds) < 1) {$VDCL_timer_action_seconds = $row[8];} if (strlen($VDCL_start_call_url) < 1) {$VDCL_start_call_url = $row[9];} if (strlen($VDCL_dispo_call_url) < 1) {$VDCL_dispo_call_url = $row[10];} if (strlen($VDCL_xferconf_c_number) < 1) {$VDCL_xferconf_c_number = $row[11];} if (strlen($VDCL_xferconf_d_number) < 1) {$VDCL_xferconf_d_number = $row[12];} if (strlen($VDCL_xferconf_e_number) < 1) {$VDCL_xferconf_e_number = $row[13];} if (strlen($VDCL_timer_action_destination) < 1) {$VDCL_timer_action_destination = $row[14];} } $stmt = "SELECT group_web_vars from vicidial_inbound_group_agents where group_id='$VDADchannel_group' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00502',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidgwv_ct = mysqli_num_rows($rslt); if ($VDIG_cidgwv_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } if (strlen($VDCL_group_web_vars) < 1) { $stmt = "SELECT group_web_vars from vicidial_campaign_agents where campaign_id='$campaign' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00503',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidogwv = mysqli_num_rows($rslt); if ($VDIG_cidogwv > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } } ### update the comments in vicidial_live_agents record $stmt = "UPDATE vicidial_live_agents set last_inbound_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00504',$user,$server_ip,$session_name,$one_mysql_log);} $Ctype = 'I'; } else { $stmt = "SELECT campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,timer_action_destination from vicidial_campaigns where campaign_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00505',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cid_ct = mysqli_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_ingroup_script = $row[0]; $VDCL_get_call_launch = $row[1]; $VDCL_xferconf_a_dtmf = $row[2]; $VDCL_xferconf_a_number = $row[3]; $VDCL_xferconf_b_dtmf = $row[4]; $VDCL_xferconf_b_number = $row[5]; $VDCL_default_group_alias = $row[6]; $VDCL_timer_action = $row[7]; $VDCL_timer_action_message = $row[8]; $VDCL_timer_action_seconds = $row[9]; $VDCL_start_call_url = $row[10]; $VDCL_dispo_call_url = $row[11]; $VDCL_xferconf_c_number = $row[12]; $VDCL_xferconf_d_number = $row[13]; $VDCL_xferconf_e_number = $row[14]; $VDCL_timer_action_destination = $row[15]; } $stmt = "SELECT group_web_vars from vicidial_campaign_agents where campaign_id='$VDADchannel_group' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00506',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidogwv = mysqli_num_rows($rslt); if ($VDIG_cidogwv > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } } $VDCL_caller_id_number=''; if (strlen($VDCL_default_group_alias)>1) { $stmt = "SELECT caller_id_number from groups_alias where group_alias_id='$VDCL_default_group_alias';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00507',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidnum_ct = mysqli_num_rows($rslt); if ($VDIG_cidnum_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_caller_id_number = $row[0]; } } ### Check for List ID override settings if (strlen($list_id)>0) { $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two from vicidial_lists where list_id='$list_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00508',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidOR_ct = mysqli_num_rows($rslt); if ($VDIG_cidOR_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($row[0]) > 0) {$VDCL_xferconf_a_number = $row[0];} if (strlen($row[1]) > 0) {$VDCL_xferconf_b_number = $row[1];} if (strlen($row[2]) > 0) {$VDCL_xferconf_c_number = $row[2];} if (strlen($row[3]) > 0) {$VDCL_xferconf_d_number = $row[3];} if (strlen($row[4]) > 0) {$VDCL_xferconf_e_number = $row[4];} if (strlen($row[5]) > 5) {$VDCL_group_web = $row[5];} if (strlen($row[6]) > 5) {$VDCL_group_web_two = $row[6];} } } $DID_id=''; $DID_extension=''; $DID_pattern=''; $DID_description=''; $stmt = "SELECT did_id,extension from vicidial_did_log where uniqueid='$uniqueid' and caller_id_number='$phone_number' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00509',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_id = $row[0]; $DID_extension = $row[1]; $stmt = "SELECT did_pattern,did_description from vicidial_inbound_dids where did_id='$DID_id' limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00510',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_pattern = $row[0]; $DID_description = $row[1]; } } ### if web form is set then send på to vicidial.php for override of WEB_FORM address if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|$VDCL_uniqueid_status_prefix|$VDCL_timer_action_destination|$DID_id|$DID_extension|$DID_pattern|$DID_description|$INclosecallid|$INxfercallid|\n";} else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|$VDCL_uniqueid_status_prefix|$VDCL_timer_action_destination|$DID_id|$DID_extension|$DID_pattern|$DID_description|$INclosecallid|$INxfercallid|\n";} $stmt = "SELECT full_name from vicidial_users where user='$tsr';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00511',$user,$server_ip,$session_name,$one_mysql_log);} $VDU_cid_ct = mysqli_num_rows($rslt); if ($VDU_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $fronter_full_name = $row[0]; echo $fronter_full_name . '|' . $tsr . "\n"; } else {echo '|' . $tsr . "\n";} $custom_field_names='|'; $custom_field_names_SQL=''; $custom_field_values='----------'; $custom_field_types='|'; ### find the names of all custom fields, if any $stmt = "SELECT field_label,field_type FROM vicidial_lists_fields where list_id='$entry_list_id' and field_type NOT IN('SCRIPT','DISPLAY') and field_label NOT IN('vendor_lead_code','source_id','list_id','gmt_offset_now','called_since_last_reset','phone_code','phone_number','title','first_name','middle_initial','last_name','address1','address2','address3','city','state','province','postal_code','country_code','gender','date_of_birth','alt_phone','email','security_phrase','comments','called_count','last_local_call_time','rank','owner');"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00512',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffn_ct = mysqli_num_rows($rslt); $d=0; while ($cffn_ct > $d) { $row=mysqli_fetch_row($rslt); $custom_field_names .= "$row[0]|"; $custom_field_names_SQL .= "$row[0],"; $custom_field_types .= "$row[1]|"; $custom_field_values .= "----------"; $d++; } if ($cffn_ct > 0) { $custom_field_names_SQL = preg_replace("/.$/i","",$custom_field_names_SQL); ### find the values of the named custom fields $stmt = "SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00513',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffv_ct = mysqli_num_rows($rslt); if ($cffv_ct > 0) { $custom_field_values='----------'; $row=mysqli_fetch_row($rslt); $d=0; while ($cffn_ct > $d) { $custom_field_values .= "$row[$d]----------"; $d++; } $custom_field_values = preg_replace("/\n/"," ",$custom_field_values); $custom_field_values = preg_replace("/\r/","",$custom_field_values); } } $comments = preg_replace("/\r/i",'',$comments); $comments = preg_replace("/\n/i",'!N',$comments); $LeaD_InfO = $callerid . "\n"; $LeaD_InfO .= $lead_id . "\n"; $LeaD_InfO .= $dispo . "\n"; $LeaD_InfO .= $tsr . "\n"; $LeaD_InfO .= $vendor_id . "\n"; $LeaD_InfO .= $list_id . "\n"; $LeaD_InfO .= $gmt_offset_now . "\n"; $LeaD_InfO .= $phone_code . "\n"; $LeaD_InfO .= $phone_number . "\n"; $LeaD_InfO .= $title . "\n"; $LeaD_InfO .= $first_name . "\n"; $LeaD_InfO .= $middle_initial . "\n"; $LeaD_InfO .= $last_name . "\n"; $LeaD_InfO .= $address1 . "\n"; $LeaD_InfO .= $address2 . "\n"; $LeaD_InfO .= $address3 . "\n"; $LeaD_InfO .= $city . "\n"; $LeaD_InfO .= $state . "\n"; $LeaD_InfO .= $province . "\n"; $LeaD_InfO .= $postal_code . "\n"; $LeaD_InfO .= $country_code . "\n"; $LeaD_InfO .= $gender . "\n"; $LeaD_InfO .= $date_of_birth . "\n"; $LeaD_InfO .= $alt_phone . "\n"; $LeaD_InfO .= $email . "\n"; $LeaD_InfO .= $security_phrase . "\n"; $LeaD_InfO .= $comments . "\n"; $LeaD_InfO .= $called_count . "\n"; $LeaD_InfO .= $CBentry_time . "\n"; $LeaD_InfO .= $CBcallback_time . "\n"; $LeaD_InfO .= $CBuser . "\n"; $LeaD_InfO .= $CBcomments . "\n"; $LeaD_InfO .= $dialed_number . "\n"; $LeaD_InfO .= $dialed_label . "\n"; $LeaD_InfO .= $source_id . "\n"; $LeaD_InfO .= $alt_phone_code . "\n"; $LeaD_InfO .= $alt_phone_number . "\n"; $LeaD_InfO .= $alt_phone_note . "\n"; $LeaD_InfO .= $alt_phone_active . "\n"; $LeaD_InfO .= $alt_phone_count . "\n"; $LeaD_InfO .= $rank . "\n"; $LeaD_InfO .= $owner . "\n"; $LeaD_InfO .= $script_recording_delay . "\n"; $LeaD_InfO .= $entry_list_id . "\n"; $LeaD_InfO .= $custom_field_names . "\n"; $LeaD_InfO .= $custom_field_values . "\n"; $LeaD_InfO .= $custom_field_types . "\n"; echo $LeaD_InfO; $wait_sec=0; $StarTtime = date("U"); $stmt = "SELECT wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00514',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysqli_fetch_row($rslt); $wait_sec = (($StarTtime - $row[0]) + $row[1]); } $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00515',$user,$server_ip,$session_name,$one_mysql_log);} ### If a scheduled callback, change vicidial_callback record to INACTIVE $CBstatus = 0; $stmt="SELECT count(*) FROM vicidial_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00516',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } if ($CBstatus < 1) { $stmt="SELECT count(*) FROM vicidial_campaign_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00517',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } } if ( ($CBstatus > 0) or (preg_match("/CALLBK|CBHOLD/i", $dispo)) ) { $stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' and status NOT IN('INACTIVE','DEAD','ARCHIVE');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00518',$user,$server_ip,$session_name,$one_mysql_log);} } ##### check if system is set to generate logfile for transfers $stmt="SELECT enable_agc_xfer_log FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00519',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $enable_agc_xfer_log_ct = mysqli_num_rows($rslt); if ($enable_agc_xfer_log_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_agc_xfer_log =$row[0]; } if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) ) { # DATETIME|campaign|lead_id|phone_number|user|type # 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|A $fp = fopen ("./xfer_log.txt", "a"); fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid|$province\n"); fclose($fp); } ### Issue Start Call URL if defined if (strlen($VDCL_start_call_url) > 7) { if (preg_match('/--A--user_custom_/i',$VDCL_start_call_url)) { $stmt = "SELECT custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_users where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00520',$user,$server_ip,$session_name,$one_mysql_log);} $VUC_ct = mysqli_num_rows($rslt); if ($VUC_ct > 0) { $row=mysqli_fetch_row($rslt); $user_custom_one = urlencode(trim($row[0])); $user_custom_two = urlencode(trim($row[1])); $user_custom_three = urlencode(trim($row[2])); $user_custom_four = urlencode(trim($row[3])); $user_custom_five = urlencode(trim($row[4])); } } $VDCL_start_call_url = preg_replace('/^VAR/','',$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--lead_id--B--/i',urlencode(trim($lead_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--vendor_id--B--/i',urlencode(trim($vendor_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--vendor_lead_code--B--/i',urlencode(trim($vendor_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--list_id--B--/i',urlencode(trim($list_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--gmt_offset_now--B--/i',urlencode(trim($gmt_offset_now)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_code--B--/i',urlencode(trim($phone_code)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_number--B--/i',urlencode(trim($phone_number)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--title--B--/i',urlencode(trim($title)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--first_name--B--/i',urlencode(trim($first_name)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--middle_initial--B--/i',urlencode(trim($middle_initial)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--last_name--B--/i',urlencode(trim($last_name)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--address1--B--/i',urlencode(trim($address1)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--address2--B--/i',urlencode(trim($address2)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--address3--B--/i',urlencode(trim($address3)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--city--B--/i',urlencode(trim($city)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--state--B--/i',urlencode(trim($state)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--province--B--/i',urlencode(trim($province)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--postal_code--B--/i',urlencode(trim($postal_code)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--country_code--B--/i',urlencode(trim($country_code)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--gender--B--/i',urlencode(trim($gender)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--date_of_birth--B--/i',urlencode(trim($date_of_birth)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--alt_phone--B--/i',urlencode(trim($alt_phone)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--email--B--/i',urlencode(trim($email)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--security_phrase--B--/i',urlencode(trim($security_phrase)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--comments--B--/i',urlencode(trim($comments)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user--B--/i',urlencode(trim($user)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--pass--B--/i',urlencode(trim($orig_pass)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--campaign--B--/i',urlencode(trim($campaign)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_login--B--/i',urlencode(trim($phone_login)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--original_phone_login--B--/i',urlencode(trim($original_phone_login)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone_pass--B--/i',urlencode(trim($phone_pass)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--fronter--B--/i',urlencode(trim($fronter)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--closer--B--/i',urlencode(trim($closer)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--group--B--/i',urlencode(trim($VDADchannel_group)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--channel_group--B--/i',urlencode(trim($VDADchannel_group)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--SQLdate--B--/i',urlencode(trim($SQLdate)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--epoch--B--/i',urlencode(trim($epoch)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--uniqueid--B--/i',urlencode(trim($uniqueid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--customer_zap_channel--B--/i',urlencode(trim($customer_zap_channel)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--customer_server_ip--B--/i',urlencode(trim($customer_server_ip)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--server_ip--B--/i',urlencode(trim($server_ip)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--SIPexten--B--/i',urlencode(trim($SIPexten)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--session_id--B--/i',urlencode(trim($session_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--phone--B--/i',urlencode(trim($phone)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--parked_by--B--/i',urlencode(trim($parked_by)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--dispo--B--/i',urlencode(trim($dispo)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--dialed_number--B--/i',urlencode(trim($dialed_number)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--dialed_label--B--/i',urlencode(trim($dialed_label)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--source_id--B--/i',urlencode(trim($source_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--rank--B--/i',urlencode(trim($rank)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--owner--B--/i',urlencode(trim($owner)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--camp_script--B--/i',urlencode(trim($camp_script)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--in_script--B--/i',urlencode(trim($in_script)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--fullname--B--/i',urlencode(trim($fullname)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_one--B--/i',urlencode(trim($user_custom_one)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_two--B--/i',urlencode(trim($user_custom_two)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_three--B--/i',urlencode(trim($user_custom_three)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_four--B--/i',urlencode(trim($user_custom_four)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_custom_five--B--/i',urlencode(trim($user_custom_five)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--talk_time--B--/i',"0",$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--talk_time_min--B--/i',"0",$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--entry_list_id--B--/i',urlencode(trim($entry_list_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_id--B--/i',urlencode(trim($DID_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_extension--B--/i',urlencode(trim($DID_extension)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_pattern--B--/i',urlencode(trim($DID_pattern)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--did_description--B--/i',urlencode(trim($DID_description)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--closecallid--B--/i',urlencode(trim($INclosecallid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--xfercallid--B--/i',urlencode(trim($INxfercallid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--agent_log_id--B--/i',urlencode(trim($agent_log_id)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--call_id--B--/i',urlencode(trim($callerid)),$VDCL_start_call_url); $VDCL_start_call_url = preg_replace('/--A--user_group--B--/i',urlencode(trim($user_group)),$VDCL_start_call_url); if (strlen($custom_field_names)>2) { $custom_field_names = preg_replace("/^\||\|$/",'',$custom_field_names); $custom_field_names = preg_replace("/\|/",",",$custom_field_names); $custom_field_names_ARY = explode(',',$custom_field_names); $custom_field_names_ct = count($custom_field_names_ARY); $custom_field_names_SQL = $custom_field_names; ##### BEGIN grab the data from custom table for the lead_id $stmt="SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00521',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $o=0; while ($custom_field_names_ct > $o) { $form_field_value = urlencode(trim("$row[$o]")); $field_name_id = $custom_field_names_ARY[$o]; $field_name_tag = "--A--" . $field_name_id . "--B--"; $VDCL_start_call_url = preg_replace("/$field_name_tag/i","$form_field_value",$VDCL_start_call_url); $o++; } } } $stmt="UPDATE vicidial_log_extended set start_url_processed='Y' where uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00522',$user,$server_ip,$session_name,$one_mysql_log);} $vle_update = mysqli_affected_rows($link); ### insert a new url log entry $SQL_log = "$VDCL_start_call_url"; $SQL_log = preg_replace('/;/','',$SQL_log); $SQL_log = addslashes($SQL_log); # $upd_stmt="update vicidial_email_list set message='URL: $SQL_log' where lead_id='$lead_id'"; # $upd_rslt=mysql_to_mysqli($upd_stmt, $link); $stmt = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$NOW_TIME',url_type='start',url='$SQL_log',url_response='';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00523',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $url_id = mysqli_insert_id($link); $URLstart_sec = date("U"); ### grab the call_start_url ### if ($DB > 0) {echo "$VDCL_start_call_url
\n";} $SCUfile = file("$VDCL_start_call_url"); if ( !($SCUfile) ) { $error_array = error_get_last(); $error_type = $error_array["type"]; $error_message = $error_array["message"]; $error_line = $error_array["line"]; $error_file = $error_array["file"]; } if ($DB > 0) {echo "$SCUfile[0]
\n";} ### update url log entry $URLend_sec = date("U"); $URLdiff_sec = ($URLend_sec - $URLstart_sec); if ($SCUfile) { $SCUfile_contents = implode("", $SCUfile); $SCUfile_contents = ereg_replace(';','',$SCUfile_contents); $SCUfile_contents = addslashes($SCUfile_contents); } else { $SCUfile_contents = "PHP ERROR: Type=$error_type - Message=$error_message - Line=$error_line - File=$error_file"; } $stmt = "UPDATE vicidial_url_log SET response_sec='$URLdiff_sec',url_response='$SCUfile_contents' where url_log_id='$url_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00524',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); ##### BEGIN special filtering and response for Vtiger account balance function ##### # http://vtiger/vicidial/api.php?mode=callxfer&contactwsid=--A--vendor_lead_code--B--&minuteswarning=3 $stmt = "SELECT enable_vtiger_integration FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00525',$user,$server_ip,$session_name,$one_mysql_log);} $ss_conf_ct = mysqli_num_rows($rslt); if ($ss_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_vtiger_integration = $row[0]; } if ( ( ($enable_vtiger_integration > 0) and (preg_match('/callxfer/',$VDCL_start_call_url)) and (preg_match('/contactwsid/',$VDCL_start_call_url)) ) or (preg_match("/minuteswarning/",$VDCL_start_call_url)) ) { $SCUoutput=''; foreach ($SCUfile as $SCUline) {$SCUoutput .= "$SCUline";} # {"result":true,"durationLimit":3071} if ( (strlen($SCUoutput) > 4) or (preg_match("/minuteswarning/",$VDCL_start_call_url)) ) { $minuteswarning=3; # default to 3 if (preg_match("/minuteswarning/",$VDCL_start_call_url)) { $minuteswarningARY = explode('minuteswarning=',$VDCL_start_call_url); $minuteswarning = preg_replace('/&.*/','',$minuteswarningARY[1]); } ### add this to the Start Call URL for callcard calls to be logged "&minuteswarning=1&callcard=1" if (preg_match("/callcard=/",$VDCL_start_call_url)) { $stmt="SELECT balance_minutes_start FROM callcard_log where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00526',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $bms_ct = mysqli_num_rows($rslt); if ($bms_ct > 0) { $row=mysqli_fetch_row($rslt); $durationLimit = $row[0]; $stmt="UPDATE callcard_log set agent_time='$NOW_TIME',agent='$user' where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00527',$user,$server_ip,$session_name,$one_mysql_log);} $ccl_update = mysqli_affected_rows($link); } } else { $SCUresponse = explode('durationLimit',$SCUoutput); $durationLimit = preg_replace('/\D/','',$SCUresponse[1]); } if (strlen($durationLimit) < 1) {$durationLimit = 0;} $durationLimitSECnext = ( ($minuteswarning + 0) * 60); $durationLimitSEC = ( ( ($durationLimit + 0) - $minuteswarning) * 60); # minutes - 3 for 3-minute-warning if ($durationLimitSEC < 5) {$durationLimitSEC = 5;} if ( ($durationLimitSECnext < 30) or (strlen($durationLimitSECnext)<1) ) {$durationLimitSECnext = 30;} $timer_action_destination=''; if (preg_match("/nextstep=/",$VDCL_start_call_url)) { $nextstepARY = explode('nextstep=',$VDCL_start_call_url); $nextstep = preg_replace("/&.*/",'',$nextstepARY[1]); $nextmessageARY = explode('nextmessage=',$VDCL_start_call_url); $nextmessage = preg_replace("/&.*/",'',$nextmessageARY[1]); $destinationARY = explode('destination=',$VDCL_start_call_url); $destination = preg_replace("/&.*/",'',$destinationARY[1]); $timer_action_destination = "nextstep---$nextstep--$durationLimitSECnext--$destination--$nextmessage--"; } $stmt="UPDATE vicidial_live_agents set external_timer_action='D1_DIAL',external_timer_action_message='$minuteswarning minute warning for customer',external_timer_action_seconds='$durationLimitSEC',external_timer_action_destination='$timer_action_destination' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00528',$user,$server_ip,$session_name,$one_mysql_log);} $vla_update_timer = mysqli_affected_rows($link); $fp = fopen ("./call_url_log.txt", "a"); fwrite ($fp, "$VDCL_start_call_url\n$SCUoutput\n$durationLimit|$durationLimitSEC|$vla_update_timer|$minuteswarning|$uniqueid|\n"); fclose($fp); } } ##### END special filtering and response for Vtiger account balance function ##### } } else { echo "0\n"; # echo "No calls in QUEUE for $user på $server_ip\n"; exit; } } } ################################################################################ ### LeaDSearcHSelecTUpdatE - for inbound lead search update select calls ### gathers lead information to send to agent screen ################################################################################ if ($ACTION == 'LeaDSearcHSelecTUpdatE') { $VDCL_ingroup_recording_override = ''; $VDCL_ingroup_rec_filename = ''; $Ctype = 'A'; $MT[0]=''; $row=''; $rowx=''; $channel_live=1; $alt_phone_code=''; $alt_phone_number=''; $alt_phone_note=''; $alt_phone_active=''; $alt_phone_count=''; $INclosecallid=''; $INxfercallid=''; if ( (strlen($campaign)<1) || (strlen($server_ip)<1) || ($lead_id<0) ) { $channel_live=0; echo "0\n"; echo "Kampanje $campaign er ikke valid or lead_id $lead_id er ikke valid\n"; exit; } else { ### grab the call info from the vicidial_live_agents table $stmt = "SELECT uniqueid,callerid,channel,call_server_ip,comments FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00447',$user,$server_ip,$session_name,$one_mysql_log);} $queue_leadID_ct = mysqli_num_rows($rslt); if ($queue_leadID_ct > 0) { $row=mysqli_fetch_row($rslt); $uniqueid = $row[0]; $callerid = $row[1]; $channel = $row[2]; $call_server_ip = $row[3]; $VLAcomments = $row[4]; if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; $original_phone_number = $phone_number; ### update the agent lead_id to the new lead_id in vicidial_live_agents $stmt = "UPDATE vicidial_live_agents set lead_id='$lead_id' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00448',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9106$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } ### update the auto calls lead_id to the new lead_id in vicidial_auto_calls $stmt = "UPDATE vicidial_auto_calls set lead_id='$lead_id' where callerid='$callerid' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00449',$user,$server_ip,$session_name,$one_mysql_log);} ### update the previous lead_id(stage) entry in vicidial_list, set the status to LSMERG $stmt = "UPDATE vicidial_list set status='LSMERG' where lead_id='$stage';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00450',$user,$server_ip,$session_name,$one_mysql_log);} ### update the vicidial_grab_call_log lead_id to the new lead_id $stmt = "UPDATE vicidial_grab_call_log set lead_id='$lead_id' where lead_id='$stage' and user='$user' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00451',$user,$server_ip,$session_name,$one_mysql_log);} ### update the vicidial_log_extended lead_id to the new lead_id $stmt = "UPDATE vicidial_log_extended set lead_id='$lead_id' where lead_id='$stage' and caller_code='$callerid' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00453',$user,$server_ip,$session_name,$one_mysql_log);} ### update the park_log lead_id to the new lead_id $stmt = "UPDATE park_log set lead_id='$lead_id' where lead_id='$stage' and user='$user' and uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00454',$user,$server_ip,$session_name,$one_mysql_log);} ##### grab the data from vicidial_list for the lead_id $stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00455',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); # $lead_id = trim("$row[0]"); $dispo = trim("$row[3]"); $tsr = trim("$row[4]"); $vendor_id = trim("$row[5]"); $source_id = trim("$row[6]"); $list_id = trim("$row[7]"); $gmt_offset_now = trim("$row[8]"); $phone_code = trim("$row[10]"); $phone_number = trim("$row[11]"); $title = trim("$row[12]"); $first_name = trim("$row[13]"); $middle_initial = trim("$row[14]"); $last_name = trim("$row[15]"); $address1 = trim("$row[16]"); $address2 = trim("$row[17]"); $address3 = trim("$row[18]"); $city = trim("$row[19]"); $state = trim("$row[20]"); $province = trim("$row[21]"); $postal_code = trim("$row[22]"); $country_code = trim("$row[23]"); $gender = trim("$row[24]"); $date_of_birth = trim("$row[25]"); $alt_phone = trim("$row[26]"); $email = trim("$row[27]"); $security_phrase = trim("$row[28]"); $comments = stripslashes(trim("$row[29]")); $called_count = trim("$row[30]"); $rank = trim("$row[32]"); $owner = trim("$row[33]"); $entry_list_id = trim("$row[34]"); if ($entry_list_id < 100) {$entry_list_id = $list_id;} } if ($qc_features_active > 0) { //Added by Poundteam for Audited kommentar ##### if list has audited comments, grab the audited comments require_once('audit_comments.php'); $ACcount = ''; $ACcomments = ''; $audit_comments_active=audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log); if ($audit_comments_active) { get_audited_comments($lead_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log); } $ACcomments = strip_tags(htmlentities($ACcomments)); $ACcomments = preg_replace("/\r/i",'',$ACcomments); $ACcomments = preg_replace("/\n/i",'!N',$ACcomments); //END Added by Poundteam for Audited kommentar } ##### if lead is a callback, grab the callback comments $CBentry_time = ''; $CBcallback_time = ''; $CBuser = ''; $CBcomments = ''; $CBstatus = 0; $stmt="SELECT count(*) FROM vicidial_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00456',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } if ($CBstatus < 1) { $stmt="SELECT count(*) FROM vicidial_campaign_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00457',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } } if ( ($CBstatus > 0) or ($dispo == 'CBHOLD') ) { $stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00458',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBentry_time = trim("$row[0]"); $CBcallback_time = trim("$row[1]"); $CBuser = trim("$row[2]"); $CBcomments = trim("$row[3]"); } } $stmt="SELECT owner_populate FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00459',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $camp_op_ct = mysqli_num_rows($rslt); if ($camp_op_ct > 0) { $row=mysqli_fetch_row($rslt); $owner_populate = $row[0]; } $ownerSQL=''; if ( ($owner_populate=='ENABLED') and ( (strlen($owner) < 1) or ($owner=='NULL') ) ) { $ownerSQL = ",owner='$user'"; $owner=$user; } ### update the lead status to INCALL $stmt = "UPDATE vicidial_list set status='INCALL', user='$user' $ownerSQL where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00460',$user,$server_ip,$session_name,$one_mysql_log);} ### gather custom_call_id from vicidial_log_extended table $custom_call_id=''; $stmt="SELECT custom_call_id FROM vicidial_log_extended where uniqueid='$uniqueid';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00461',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vle_record_ct = mysqli_num_rows($rslt); if ($vle_record_ct > 0) { $row=mysqli_fetch_row($rslt); $custom_call_id = $row[0]; } ### update the log status to INCALL $user_group=''; $stmt="SELECT user_group,full_name FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00462',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); $fullname = $row[1]; } $dialed_number = $phone_number; $dialed_label = 'MAIN'; $call_type = 'IN'; $stmt = "SELECT campaign_id,closecallid,xfercallid from vicidial_closer_log where lead_id = '$stage' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00463',$user,$server_ip,$session_name,$one_mysql_log);} $VDCL_mvac_ct = mysqli_num_rows($rslt); if ($VDCL_mvac_ct > 0) { $row=mysqli_fetch_row($rslt); $VDADchannel_group = $row[0]; $INclosecallid = $row[1]; $INxfercallid = $row[2]; } if ($WeBRooTWritablE > 0) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|$VDADchannel_group|$call_type|$dialed_number|$dialed_label|$INclosecallid|$INxfercallid|\n"); fclose($fp); } ### update the recording_log lead_id to the new lead_id $stmt = "UPDATE recording_log set lead_id='$lead_id' where lead_id='$stage' and user='$user' and vicidial_id='$INclosecallid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00464',$user,$server_ip,$session_name,$one_mysql_log);} ### update the vicidial_closer_log user to INCALL $stmt = "UPDATE vicidial_closer_log set lead_id='$lead_id' where lead_id='$stage' and user='$user' and uniqueid='$uniqueid' order by closecallid desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00465',$user,$server_ip,$session_name,$one_mysql_log);} if (strlen($closecallid)<1) { $stmt = "SELECT closecallid,xfercallid from vicidial_closer_log where lead_id='$lead_id' and user='$user' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00466',$user,$server_ip,$session_name,$one_mysql_log);} $VDCL_mvac_ct = mysqli_num_rows($rslt); if ($VDCL_mvac_ct > 0) { $row=mysqli_fetch_row($rslt); $INclosecallid = $row[0]; $INxfercallid = $row[1]; } } ### update the vicidial_xfer_log lead_id to the new lead_id $stmt = "UPDATE vicidial_xfer_log set lead_id='$lead_id' where lead_id='$stage' and closer='$user' and xfercallid='$INxfercallid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00452',$user,$server_ip,$session_name,$one_mysql_log);} $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_inbound_groups vig WHERE group_id='$VDADchannel_group' and vs.script_id=vig.ingroup_script and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00467',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } $stmt = "SELECT group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,uniqueid_status_display,uniqueid_status_prefix,timer_action_destination from vicidial_inbound_groups where group_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00468',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cid_ct = mysqli_num_rows($rslt); if ($VDIG_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_name = $row[0]; $VDCL_group_color = $row[1]; $VDCL_group_web = stripslashes($row[2]); $VDCL_fronter_display = $row[3]; $VDCL_ingroup_script = $row[4]; $VDCL_get_call_launch = $row[5]; $VDCL_xferconf_a_dtmf = $row[6]; $VDCL_xferconf_a_number = $row[7]; $VDCL_xferconf_b_dtmf = $row[8]; $VDCL_xferconf_b_number = $row[9]; $VDCL_default_xfer_group = $row[10]; $VDCL_ingroup_recording_override = $row[11]; $VDCL_ingroup_rec_filename = $row[12]; $VDCL_default_group_alias = $row[13]; $VDCL_group_web_two = stripslashes($row[14]); $VDCL_timer_action = $row[15]; $VDCL_timer_action_message = $row[16]; $VDCL_timer_action_seconds = $row[17]; $VDCL_start_call_url = $row[18]; $VDCL_dispo_call_url = $row[19]; $VDCL_xferconf_c_number = $row[20]; $VDCL_xferconf_d_number = $row[21]; $VDCL_xferconf_e_number = $row[22]; $VDCL_uniqueid_status_display = $row[23]; $VDCL_uniqueid_status_prefix = $row[24]; $VDCL_timer_action_destination = $row[25]; $stmt = "SELECT campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,timer_action_destination from vicidial_campaigns where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00469',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidOR_ct = mysqli_num_rows($rslt); if ($VDIG_cidOR_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($VDCL_xferconf_a_dtmf) < 1) {$VDCL_xferconf_a_dtmf = $row[1];} if (strlen($VDCL_xferconf_a_number) < 1) {$VDCL_xferconf_a_number = $row[2];} if (strlen($VDCL_xferconf_b_dtmf) < 1) {$VDCL_xferconf_b_dtmf = $row[3];} if (strlen($VDCL_xferconf_b_number) < 1) {$VDCL_xferconf_b_number = $row[4];} if (strlen($VDCL_default_group_alias) < 1) {$VDCL_default_group_alias = $row[5];} if (strlen($VDCL_timer_action) < 1) {$VDCL_timer_action = $row[6];} if (strlen($VDCL_timer_action_message) < 1) {$VDCL_timer_action_message = $row[7];} if (strlen($VDCL_timer_action_seconds) < 1) {$VDCL_timer_action_seconds = $row[8];} if (strlen($VDCL_start_call_url) < 1) {$VDCL_start_call_url = $row[9];} if (strlen($VDCL_dispo_call_url) < 1) {$VDCL_dispo_call_url = $row[10];} if (strlen($VDCL_xferconf_c_number) < 1) {$VDCL_xferconf_c_number = $row[11];} if (strlen($VDCL_xferconf_d_number) < 1) {$VDCL_xferconf_d_number = $row[12];} if (strlen($VDCL_xferconf_e_number) < 1) {$VDCL_xferconf_e_number = $row[13];} if (strlen($VDCL_timer_action_destination) < 1) {$VDCL_timer_action_destination = $row[14];} if ( ( (preg_match('/NONE/',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) ) { $VDCL_ingroup_script = $row[0]; $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$campaign' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00470',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } } } $stmt = "SELECT group_web_vars from vicidial_inbound_group_agents where group_id='$VDADchannel_group' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00471',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidgwv_ct = mysqli_num_rows($rslt); if ($VDIG_cidgwv_ct > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } if (strlen($VDCL_group_web_vars) < 1) { $stmt = "SELECT group_web_vars from vicidial_campaign_agents where campaign_id='$campaign' and user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00472',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidogwv = mysqli_num_rows($rslt); if ($VDIG_cidogwv > 0) { $row=mysqli_fetch_row($rslt); $VDCL_group_web_vars = $row[0]; } } $Ctype = 'I'; } ### Check for List ID override settings if (strlen($list_id)>0) { $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two from vicidial_lists where list_id='$list_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00473',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidOR_ct = mysqli_num_rows($rslt); if ($VDIG_cidOR_ct > 0) { $row=mysqli_fetch_row($rslt); if (strlen($row[0]) > 0) {$VDCL_xferconf_a_number = $row[0];} if (strlen($row[1]) > 0) {$VDCL_xferconf_b_number = $row[1];} if (strlen($row[2]) > 0) {$VDCL_xferconf_c_number = $row[2];} if (strlen($row[3]) > 0) {$VDCL_xferconf_d_number = $row[3];} if (strlen($row[4]) > 0) {$VDCL_xferconf_e_number = $row[4];} if (strlen($row[5]) > 5) {$VDCL_group_web = $row[5];} if (strlen($row[6]) > 5) {$VDCL_group_web_two = $row[6];} } } $DID_id=''; $DID_extension=''; $DID_pattern=''; $DID_description=''; $stmt = "SELECT did_id,extension from vicidial_did_log where uniqueid='$uniqueid' and caller_id_number='$phone_number' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00474',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_id = $row[0]; $DID_extension = $row[1]; $stmt = "SELECT did_pattern,did_description from vicidial_inbound_dids where did_id='$DID_id' limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00475',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_pattern = $row[0]; $DID_description = $row[1]; } } ### if web form is set then send på to vicidial.php for override of WEB_FORM address if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|$VDCL_uniqueid_status_prefix|$VDCL_timer_action_destination|$DID_id|$DID_extension|$DID_pattern|$DID_description|$INclosecallid|$INxfercallid|\n";} else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|$VDCL_uniqueid_status_prefix|$VDCL_timer_action_destination|$DID_id|$DID_extension|$DID_pattern|$DID_description|$INclosecallid|$INxfercallid|\n";} $stmt = "SELECT full_name from vicidial_users where user='$tsr';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00476',$user,$server_ip,$session_name,$one_mysql_log);} $VDU_cid_ct = mysqli_num_rows($rslt); if ($VDU_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $fronter_full_name = $row[0]; echo $fronter_full_name . '|' . $tsr . "\n"; } else {echo '|' . $tsr . "\n";} ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_lists WHERE list_id='$list_id' and agent_script_override!='' and agent_script_override IS NOT NULL and agent_script_override!='NONE';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00477',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vls_vc_ct = mysqli_num_rows($rslt); if ($vls_vc_ct > 0) { $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $script_recording_delay=0; ##### find if script contains recording fields $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_lists vls WHERE list_id='$list_id' and vs.script_id=vls.agent_script_override and script_text LIKE \"%--A--recording_%\";"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00478',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $vs_vc_ct = mysqli_num_rows($rslt); if ($vs_vc_ct > 0) { $row=mysqli_fetch_row($rslt); $script_recording_delay = $row[0]; } } } $custom_field_names='|'; $custom_field_names_SQL=''; $custom_field_values='----------'; $custom_field_types='|'; ### find the names of all custom fields, if any $stmt = "SELECT field_label,field_type FROM vicidial_lists_fields where list_id='$entry_list_id' and field_type NOT IN('SCRIPT','DISPLAY') and field_label NOT IN('vendor_lead_code','source_id','list_id','gmt_offset_now','called_since_last_reset','phone_code','phone_number','title','first_name','middle_initial','last_name','address1','address2','address3','city','state','province','postal_code','country_code','gender','date_of_birth','alt_phone','email','security_phrase','comments','called_count','last_local_call_time','rank','owner');"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00479',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffn_ct = mysqli_num_rows($rslt); $d=0; while ($cffn_ct > $d) { $row=mysqli_fetch_row($rslt); $custom_field_names .= "$row[0]|"; $custom_field_names_SQL .= "$row[0],"; $custom_field_types .= "$row[1]|"; $custom_field_values .= "----------"; $d++; } if ($cffn_ct > 0) { $custom_field_names_SQL = preg_replace("/.$/i","",$custom_field_names_SQL); ### find the values of the named custom fields $stmt = "SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00480',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cffv_ct = mysqli_num_rows($rslt); if ($cffv_ct > 0) { $custom_field_values='----------'; $row=mysqli_fetch_row($rslt); $d=0; while ($cffn_ct > $d) { $custom_field_values .= "$row[$d]----------"; $d++; } $custom_field_values = preg_replace("/\n/"," ",$custom_field_values); $custom_field_values = preg_replace("/\r/","",$custom_field_values); } } if (strlen($phone_number) < 3) {$phone_number = $original_phone_number;} else { if (strlen($alt_phone) < 3) {$alt_phone = $original_phone_number;} else { if (strlen($address3) < 3) {$address3 = $original_phone_number;} } } $comments = preg_replace("/\r/i",'',$comments); $comments = preg_replace("/\n/i",'!N',$comments); $LeaD_InfO = $callerid . "\n"; $LeaD_InfO .= $lead_id . "\n"; $LeaD_InfO .= $dispo . "\n"; $LeaD_InfO .= $tsr . "\n"; $LeaD_InfO .= $vendor_id . "\n"; $LeaD_InfO .= $list_id . "\n"; $LeaD_InfO .= $gmt_offset_now . "\n"; $LeaD_InfO .= $phone_code . "\n"; $LeaD_InfO .= $phone_number . "\n"; $LeaD_InfO .= $title . "\n"; $LeaD_InfO .= $first_name . "\n"; $LeaD_InfO .= $middle_initial . "\n"; $LeaD_InfO .= $last_name . "\n"; $LeaD_InfO .= $address1 . "\n"; $LeaD_InfO .= $address2 . "\n"; $LeaD_InfO .= $address3 . "\n"; $LeaD_InfO .= $city . "\n"; $LeaD_InfO .= $state . "\n"; $LeaD_InfO .= $province . "\n"; $LeaD_InfO .= $postal_code . "\n"; $LeaD_InfO .= $country_code . "\n"; $LeaD_InfO .= $gender . "\n"; $LeaD_InfO .= $date_of_birth . "\n"; $LeaD_InfO .= $alt_phone . "\n"; $LeaD_InfO .= $email . "\n"; $LeaD_InfO .= $security_phrase . "\n"; $LeaD_InfO .= $comments . "\n"; $LeaD_InfO .= $called_count . "\n"; $LeaD_InfO .= $CBentry_time . "\n"; $LeaD_InfO .= $CBcallback_time . "\n"; $LeaD_InfO .= $CBuser . "\n"; $LeaD_InfO .= $CBcomments . "\n"; $LeaD_InfO .= $dialed_number . "\n"; $LeaD_InfO .= $dialed_label . "\n"; $LeaD_InfO .= $source_id . "\n"; $LeaD_InfO .= $alt_phone_code . "\n"; $LeaD_InfO .= $alt_phone_number . "\n"; $LeaD_InfO .= $alt_phone_note . "\n"; $LeaD_InfO .= $alt_phone_active . "\n"; $LeaD_InfO .= $alt_phone_count . "\n"; $LeaD_InfO .= $rank . "\n"; $LeaD_InfO .= $owner . "\n"; $LeaD_InfO .= $script_recording_delay . "\n"; $LeaD_InfO .= $entry_list_id . "\n"; $LeaD_InfO .= $custom_field_names . "\n"; $LeaD_InfO .= $custom_field_values . "\n"; $LeaD_InfO .= $custom_field_types . "\n"; $LeaD_InfO .= $LISTweb_form_address . "\n"; $LeaD_InfO .= $LISTweb_form_address_two . "\n"; $LeaD_InfO .= $ACcount . "\n"; $LeaD_InfO .= $ACcomments . "\n"; echo $LeaD_InfO; $stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00481',$user,$server_ip,$session_name,$one_mysql_log);} ### If a scheduled callback, change vicidial_callback record to INACTIVE $CBstatus = 0; $stmt="SELECT count(*) FROM vicidial_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00482',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } if ($CBstatus < 1) { $stmt="SELECT count(*) FROM vicidial_campaign_statuses where status='$dispo' and scheduled_callback='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00483',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cb_record_ct = mysqli_num_rows($rslt); if ($cb_record_ct > 0) { $row=mysqli_fetch_row($rslt); $CBstatus = $row[0]; } } if ( ($CBstatus > 0) or (preg_match("/CALLBK|CBHOLD/i", $dispo)) ) { $stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' and status NOT IN('INACTIVE','DEAD','ARCHIVE');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00484',$user,$server_ip,$session_name,$one_mysql_log);} } } else { echo "0\n"; # echo "No leads to update for $user på $server_ip\n"; exit; } } } ################################################################################ ### userLOGout - Logs the user out of VICIDiaL client, deleting db records and ### inserting into vicidial_user_log ################################################################################ if ($ACTION == 'userLOGout') { $MT[0]=''; $row=''; $rowx=''; if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) ) { echo "NO\n"; echo "campaign $campaign or conf_exten $conf_exten er ikke valid\n"; exit; } else { $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00127',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); } ##### Insert a LOGOUT record into the user log $user_log_event = "LOGOUT"; if ($stage=='TIMEOUT') {$user_log_event = "TIMEOUTLOGOUT";} $stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','$user_log_event','$campaign','$NOW_TIME','$StarTtime','$user_group');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00128',$user,$server_ip,$session_name,$one_mysql_log);} $vul_insert = mysqli_affected_rows($link); if ($no_delete_sessions < 1) { ##### Remove the reservation på the vicidial_conferences meetme room $stmt="UPDATE vicidial_conferences set extension='' where server_ip='$server_ip' and conf_exten='$conf_exten';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00129',$user,$server_ip,$session_name,$one_mysql_log);} $vc_remove = mysqli_affected_rows($link); } ##### Delete the web_client_sessions $stmt="DELETE from web_client_sessions where server_ip='$server_ip' and session_name ='$session_name';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00132',$user,$server_ip,$session_name,$one_mysql_log);} $wcs_delete = mysqli_affected_rows($link); ##### Hangup the client phone $stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$protocol/$extension%\" order by channel desc;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00133',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) { $row=mysqli_fetch_row($rslt); $agent_channel = "$row[0]"; if ($format=='debug') {echo "\n";} $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00134',$user,$server_ip,$session_name,$one_mysql_log);} } if ($LogouTKicKAlL > 0) { $local_DEF = 'Local/5555'; $local_AMP = '@'; $kick_local_channel = "$local_DEF$conf_exten$local_AMP$ext_context"; $queryCID = "ULGH3458$StarTtime"; $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00135',$user,$server_ip,$session_name,$one_mysql_log);} } sleep(1); ##### Delete the vicidial_live_agents record for this session $stmt="DELETE from vicidial_live_agents where server_ip='$server_ip' and user ='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00130',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9130$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } $vla_delete = mysqli_affected_rows($link); ##### Delete the vicidial_live_inbound_agents records for this session $stmt="DELETE from vicidial_live_inbound_agents where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00131',$user,$server_ip,$session_name,$one_mysql_log);} $vlia_delete = mysqli_affected_rows($link); $pause_sec=0; $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00136',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) { $row=mysqli_fetch_row($rslt); $agent_log_id = $row[5]; $pause_sec = (($StarTtime - $row[0]) + $row[1]); $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00137',$user,$server_ip,$session_name,$one_mysql_log);} } if ($vla_delete > 0) { ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00138',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $allow_sipsak_messages = $row[6]; $queuemetrics_loginout = $row[7]; $queuemetrics_addmember_enabled = $row[8]; $queuemetrics_dispo_pause = $row[9]; $queuemetrics_pe_phone_append = $row[10]; $queuemetrics_pause_type = $row[11]; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (preg_match("/SIP/i",$protocol)) ) { $extension = preg_replace("/\'|\"|\\\\|;/","",$extension); $phone_ip = preg_replace("/\'|\"|\\\\|;/","",$phone_ip); $SIPSAK_message = 'LOGGED OUT'; passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null"); } if ($enable_queuemetrics_logging > 0) { $QM_LOGOFF = 'AGENTLOGOFF'; if ($queuemetrics_loginout=='CALLBACK') {$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';} $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); # $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';"; # if ($DB) {echo "$stmt\n";} # # $rslt=mysql_to_mysqli($stmt, $linkB); # $affected_rows = mysqli_affected_rows($linkB); $logintime=0; $stmt = "SELECT time_id,data1 FROM queue_log where agent='Agent/$user' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00139',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $li_conf_ct = mysqli_num_rows($rslt); $i=0; while ($i < $li_conf_ct) { $row=mysqli_fetch_row($rslt); $logintime = $row[0]; $loginphone = $row[1]; $i++; } $data4SQL=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00394',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; } $time_logged_in = ($StarTtime - $logintime); if ($time_logged_in > 1000000) {$time_logged_in=1;} if ($queuemetrics_loginout != 'NONE') { $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QM_LOGOFF',data1='$loginphone',data2='$time_logged_in',serverid='$queuemetrics_log_id' $data4SQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00140',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); } if ($queuemetrics_addmember_enabled > 0) { if ($queuemetrics_loginout == 'NONE') { $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00396',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); } if ( ($logintime < 1) or ($queuemetrics_loginout == 'NONE') ) { $stmtB = "SELECT time_id,data3 FROM queue_log where agent='Agent/$user' and verb='PAUSEREASON' and data1='LOGIN' order by time_id desc limit 1;"; $rsltB=mysql_to_mysqli($stmtB, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00365',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "
$stmtB\n";} $qml_ct = mysqli_num_rows($rsltB); if ($qml_ct > 0) { $row=mysqli_fetch_row($rsltB); $logintime = $row[0]; $loginphone = $row[1]; } } $stmt = "SELECT distinct queue FROM queue_log where time_id >= $logintime and agent='Agent/$user' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$campaign' order by time_id desc;"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00351',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $amq_conf_ct = mysqli_num_rows($rslt); $i=0; while ($i < $amq_conf_ct) { $row=mysqli_fetch_row($rslt); $AMqueue[$i] = $row[0]; $i++; } ### add the logged-i kampagnen as well $AMqueue[$i] = $campaign; $i++; $amq_conf_ct++; $i=0; while ($i < $amq_conf_ct) { $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$AMqueue[$i]',agent='Agent/$user',verb='REMOVEMEMBER',data1='$loginphone',serverid='$queuemetrics_log_id' $data4SQL;"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00352',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); $i++; } } mysqli_close($linkB); } } echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel|$vlia_delete\n"; } } ################################################################################ ### updateDISPO - update the vicidial_list table to reflect the agent choice of ### call disposition for that lead ################################################################################ if ($ACTION == 'updateDISPO') { $MT[0]=''; $row=''; $rowx=''; $MAN_vl_insert=0; if ( (strlen($dispo_choice)<1) || (strlen($lead_id)<1) ) { echo "Dispo Choice $dispo or lead_id $lead_id er ikke valid\n"; exit; } else { $stmt = "SELECT dispo_call_url,queuemetrics_callstatus_override from vicidial_campaigns vc,vicidial_live_agents vla where vla.campaign_id=vc.campaign_id and vla.user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00284',$user,$server_ip,$session_name,$one_mysql_log);} $VC_dcu_ct = mysqli_num_rows($rslt); if ($VC_dcu_ct > 0) { $row=mysqli_fetch_row($rslt); $dispo_call_url = $row[0]; $queuemetrics_callstatus_override = $row[1]; } ### reset the API fields in vicidial_live_agents record $stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='',external_update_fields='0',external_update_fields_data='',external_timer_action_seconds='-1',external_dtmf='',external_transferconf='',external_park='',external_recording='',last_state_change='$NOW_TIME',preview_lead_id='0' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9141$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } if ($auto_dial_level < 1) { $stmt = "UPDATE vicidial_live_agents set status='PAUSED',callerid='' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00285',$user,$server_ip,$session_name,$one_mysql_log);} } $stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);} //Added by Poundteam Incorporated for Audit kommentar Package require_once('audit_comments.php'); audit_comments($lead_id,$list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log,$campaign); // JOEJ - Email feature - may not be necessary if vicidial_email_list doesn't need a status column. if ($email_enabled>0) { $stmt="UPDATE vicidial_email_list set status='$dispo_choice', user='$user' where lead_id='$lead_id' and uniqueid='$uniqueid';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00552',$user,$server_ip,$session_name,$one_mysql_log);} } # $fp = fopen ("./vicidial_debug.txt", "a"); # fwrite ($fp, "$NOW_TIME|DISPO_CALL |$MDnextCID|$stage|$campaign|$lead_id|$dispo_choice|$user|$uniqueid|$auto_dial_level|$agent_log_id|\n"); # fclose($fp); $log_dispo_choice = $dispo_choice; if (strlen($CallBackLeadStatus) > 0) {$log_dispo_choice = $CallBackLeadStatus;} $stmt = "SELECT count(*) from vicidial_inbound_groups where group_id='$stage';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00143',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $call_type='IN'; $stmt = "UPDATE vicidial_closer_log set status='$log_dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00144',$user,$server_ip,$session_name,$one_mysql_log);} $VCLaffected_rows = mysqli_affected_rows($link); # $fp = fopen ("./vicidial_debug.txt", "a"); # fwrite ($fp, "$NOW_TIME|DISPO_CALL2|$VCLaffected_rows|$stmt|\n"); # fclose($fp); $stmt = "UPDATE vicidial_live_inbound_agents set last_call_finish=NOW() where group_id='$stage' and user='$user' limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00553',$user,$server_ip,$session_name,$one_mysql_log);} $stmt = "SELECT dispo_call_url from vicidial_inbound_groups where group_id='$stage';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00286',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $dispo_call_url = $row[0]; } else { $call_type='OUT'; $four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y"))); if ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) ) { $stmt = "SELECT count(*) from vicidial_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" and called_count='$called_count';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00213',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt="UPDATE vicidial_log set status='$log_dispo_choice',user='$user' where lead_id='$lead_id' and call_date > \"$four_hours_ago\" and called_count='$called_count' order by uniqueid desc limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);} } else { $VLlist_id = ''; $VLphone_number = ''; $VLphone_code = ''; $user_group=''; $stmt = "SELECT user_group FROM vicidial_users where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00217',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VUinfo_ct = mysqli_num_rows($rslt); if ($VUinfo_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = "$row[0]"; } $stmt = "SELECT list_id,phone_number,phone_code,alt_phone,address3 FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00216',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $VLinfo_ct = mysqli_num_rows($rslt); if ($VLinfo_ct > 0) { $row=mysqli_fetch_row($rslt); $VLlist_id = $row[0]; if (strlen($phone_number)<6) { $VLphone_number = $row[1]; $VLalt = 'MAIN'; $VLalt_phone = $row[3]; $VLaddress3 = $row[4]; } else { $VLphone_number = "$phone_number"; if ($phone_number == "$row[1]") {$VLalt = 'MAIN';} else { if ($phone_number != $VLalt_phone) { if ($phone_number != $VLaddress3) { $VLalt = 'X1'; $stmt = "SELECT alt_phone_count from vicidial_list_alt_phones where lead_id='$lead_id' and phone_number = '$dialed_number' order by alt_phone_count limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00250',$user,$server_ip,$session_name,$one_mysql_log);} $VDAP_cid_ct = mysqli_num_rows($rslt); if ($VDAP_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $Xalt_phone_count =$row[0]; $stmt = "SELECT count(*) from vicidial_list_alt_phones where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00251',$user,$server_ip,$session_name,$one_mysql_log);} $VDAPct_cid_ct = mysqli_num_rows($rslt); if ($VDAPct_cid_ct > 0) { $row=mysqli_fetch_row($rslt); $COUNTalt_phone_count =$row[0]; if ($COUNTalt_phone_count <= $Xalt_phone_count) {$VLalt = 'XLAST';} else {$VLalt = "X$Xalt_phone_count";} } } } else {$VLalt = 'ADDR3';} } else {$VLalt = 'ALT';} } } if (strlen($phone_code)<1) {$VLphone_code = "$row[2]";} else {$VLphone_code = "$phone_code";} } $PADlead_id = sprintf("%010s", $lead_id); while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 1);} $FAKEcall_id = "$StarTtime.$PADlead_id"; $stmt = "INSERT INTO vicidial_log set uniqueid='$FAKEcall_id',lead_id='$lead_id',list_id='$VLlist_id',campaign_id='$campaign',call_date='$NOW_TIME',start_epoch='$StarTtime',end_epoch='$StarTtime',length_in_sec='0',status='$log_dispo_choice',phone_code='$VLphone_code',phone_number='$VLphone_number',user='$user',comments='MANUAL',processed='N',user_group='$user_group',term_reason='AGENT',alt_dial='$VLalt',called_count='$called_count';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00215',$user,$server_ip,$session_name,$one_mysql_log);} ##### insert log into vicidial_log_extended for manual VICIDiaL call $stmt="INSERT IGNORE INTO vicidial_log_extended SET uniqueid='$FAKEcall_id',server_ip='$server_ip',call_date='$NOW_TIME',lead_id='$lead_id',caller_code='$MDnextCID',custom_call_id='' ON DUPLICATE KEY UPDATE server_ip='$server_ip',call_date='$NOW_TIME',lead_id='$lead_id',caller_code='$MDnextCID';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00402',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rowsX = mysqli_affected_rows($link); $MAN_vl_insert++; } $stmt="DELETE FROM vicidial_auto_calls where callerid='$MDnextCID';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00219',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="UPDATE vicidial_live_agents set ring_callerid='' where ring_callerid='$MDnextCID';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00403',$user,$server_ip,$session_name,$one_mysql_log);} } else { $stmt="UPDATE vicidial_log set status='$log_dispo_choice' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by uniqueid desc limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);} } } ### find all DNC-type statuses in the system if ( ($use_internal_dnc=='Y') or ($use_campaign_dnc=='Y') or ($use_internal_dnc=='AREACODE') or ($use_campaign_dnc=='AREACODE') ) { $DNC_string_check = '|'; $stmt = "SELECT status FROM vicidial_statuses where dnc='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00195',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $dncvs_ct = mysqli_num_rows($rslt); $i=0; while ($i < $dncvs_ct) { $row=mysqli_fetch_row($rslt); $DNC_string_check .= "$row[0]|"; $i++; } $stmt = "SELECT status FROM vicidial_campaign_statuses where dnc='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00196',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $dncvcs_ct = mysqli_num_rows($rslt); $i=0; while ($i < $dncvcs_ct) { $row=mysqli_fetch_row($rslt); $DNC_string_check .= "$row[0]|"; $i++; } # echo "$DNC_string_check"; } $insert_into_dnc=0; if ( ( ($use_internal_dnc=='Y') or ($use_internal_dnc=='AREACODE') ) and (preg_match("/\|$log_dispo_choice\|/i", $DNC_string_check) ) ) { $stmt = "SELECT phone_number from vicidial_list where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00146',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $stmt="INSERT IGNORE INTO vicidial_dnc (phone_number) values('$row[0]');"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00147',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $insert_into_dnc++; } if ( ( ($use_campaign_dnc=='Y') or ($use_campaign_dnc=='AREACODE') ) and (preg_match("/\|$log_dispo_choice\|/i", $DNC_string_check) ) ) { $stmt="SELECT use_other_campaign_dnc from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00446',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $use_other_campaign_dnc = $row[0]; $temp_campaign_id = $campaign; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} $stmt = "SELECT phone_number from vicidial_list where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00148',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $stmt="INSERT IGNORE INTO vicidial_campaign_dnc (phone_number,campaign_id) values('$row[0]','$temp_campaign_id');"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00149',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $insert_into_dnc++; } } $dispo_sec=0; $dispo_epochSQL=''; $lead_id_commentsSQL=''; $StarTtime = date("U"); $stmt = "SELECT dispo_epoch,dispo_sec,talk_epoch,wait_epoch,lead_id,comments,agent_log_id from vicidial_agent_log where agent_log_id <='$agent_log_id' and lead_id='$lead_id' order by agent_log_id desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00150',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysqli_fetch_row($rslt); $agent_log_id = $row[6]; if ( (preg_match("/NULL/i",$row[2])) or ($row[2] < 1000) ) { $row[2]=$StarTtime; $wait_sec=($row[2] - $row[3]); $dispo_epochSQL = ",talk_epoch='$row[2]',wait_sec='$wait_sec'"; } if ( (preg_match("/NULL/i",$row[0])) or ($row[0] < 1000) ) { $dispo_epochSQL .= ",dispo_epoch='$StarTtime'"; $row[0]=$row[2]; } $dispo_sec = (($StarTtime - $row[0]) + $row[1]); if ( (preg_match('/^M/',$MDnextCID)) and (preg_match('/INBOUND_MAN/',$dial_method)) ) { if ( (preg_match("/NULL/i",$row[5])) or (strlen($row[5]) < 1) ) { $lead_id_commentsSQL .= ",comments='MANUAL'"; } if ( (preg_match("/NULL/i",$row[4])) or ($row[4] < 1) or (strlen($row[4]) < 1) ) { $lead_id_commentsSQL .= ",lead_id='$lead_id'"; } } } $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$log_dispo_choice',uniqueid='$uniqueid' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);} $stmt="UPDATE vicidial_campaigns set campaign_calldate='$NOW_TIME' where campaign_id='$campaign';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00272',$user,$server_ip,$session_name,$one_mysql_log);} $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00152',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); } $CALL_agent_log_id = $agent_log_id; if ($auto_dial_level < 1) { $MAN_insert_leadIDsql=''; if ($MAN_vl_insert > 0) {$MAN_insert_leadIDsql = ",lead_id='$lead_id'";} $stmt="INSERT INTO vicidial_agent_log SET user='$user',server_ip='$server_ip',event_time='$NOW_TIME',campaign_id='$campaign',pause_epoch='$StarTtime',pause_sec='0',wait_epoch='$StarTtime',user_group='$user_group',pause_type='AGENT'$MAN_insert_leadIDsql;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $agent_log_id = mysqli_insert_id($link); $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00220',$VD_login,$server_ip,$session_name,$one_mysql_log);} $VLAaffected_rows_update = mysqli_affected_rows($link); } ### tilbagekald ENTRY if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) ) { $comments = preg_replace('/"/i','',$comments); $comments = preg_replace("/'/i",'',$comments); $comments = preg_replace('/;/i','',$comments); $comments = preg_replace("/\\\\/i",' ',$comments); $stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group,lead_status) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group','$CallBackLeadStatus');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00154',$user,$server_ip,$session_name,$one_mysql_log);} } ### BEGIN Call Notes Logging ### if (strlen($call_notes) > 1) { $VDADchannel_group=$campaign; $stmt = "SELECT campaign_id,closecallid from vicidial_closer_log where uniqueid='$uniqueid' and user='$user' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00372',$user,$server_ip,$session_name,$one_mysql_log);} $VDCL_cn_ct = mysqli_num_rows($rslt); if ($VDCL_cn_ct > 0) { $row=mysqli_fetch_row($rslt); $VDADchannel_group = $row[0]; $vicidial_id = $row[1]; } else {$vicidial_id = $uniqueid;} if ( (strlen($vicidial_id)<6) and (strlen($FAKEcall_id)>6) ) {$vicidial_id = $FAKEcall_id;} # Insert into vicidial_call_notes $stmt="INSERT INTO vicidial_call_notes set lead_id='$lead_id',vicidial_id='$vicidial_id',call_date='$NOW_TIME',call_notes='" . mysqli_real_escape_string($link, $call_notes) . "';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00373',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $notesid = mysqli_insert_id($link); } ### END Call Notes Logging ### $stmt="SELECT auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,api_manual_dial,use_other_campaign_dnc from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00155',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VC_auto_alt_dial_statuses = $row[0]; $use_internal_dnc = $row[1]; $use_campaign_dnc = $row[2]; $api_manual_dial = $row[3]; $use_other_campaign_dnc = $row[4]; if ( ($auto_dial_level > 0) and (preg_match("/\s$dispo_choice\s/",$VC_auto_alt_dial_statuses)) ) { $stmt = "SELECT count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00156',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { ##### Check for alt phone number in DNC list if applicable $UD_DNC_campaign=0; $UD_DNC_internal=0; $vh_phone=''; $stmt="SELECT phone_number FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00267',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ud_record_ct = mysqli_num_rows($rslt); if ($ud_record_ct > 0) { $row=mysqli_fetch_row($rslt); $vh_phone = $row[0]; } if ( (preg_match("/Y/",$use_internal_dnc)) or (preg_match("/AREACODE/",$use_internal_dnc)) ) { if (preg_match("/AREACODE/",$use_internal_dnc)) { $vhp_phone_areacode = substr($vh_phone, 0, 3); $vhp_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$vh_phone','$vhp_phone_areacode');"; } else {$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$vh_phone';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00268',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ud_record_ct = mysqli_num_rows($rslt); if ($ud_record_ct > 0) { $row=mysqli_fetch_row($rslt); $UD_DNC_internal = $row[0]; } } if ( (preg_match("/Y/",$use_campaign_dnc)) or (preg_match("/AREACODE/",$use_campaign_dnc)) ) { $temp_campaign_id = $campaign; if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;} if (preg_match("/AREACODE/",$use_campaign_dnc)) { $vhp_phone_areacode = substr($vh_phone, 0, 3); $vhp_phone_areacode .= "XXXXXXX"; $stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$vh_phone','$vhp_phone_areacode') and campaign_id='$temp_campaign_id';"; } else {$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$vh_phone' and campaign_id='$temp_campaign_id';";} $rslt=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00269',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ud_record_ct = mysqli_num_rows($rslt); if ($ud_record_ct > 0) { $row=mysqli_fetch_row($rslt); $UD_DNC_campaign = $row[0]; } } if ( ($UD_DNC_campaign > 0) or ($UD_DNC_internal > 0) ) { if ( ( (preg_match("/\sDNCC\s/",$VC_auto_alt_dial_statuses)) and ($UD_DNC_campaign > 0) ) or ( (preg_match("/\sDNCL\s/",$VC_auto_alt_dial_statuses)) and ($UD_DNC_internal > 0) ) ) { $stmt="UPDATE vicidial_hopper set status='DNC' where lead_id='$lead_id' and status='HOLD' limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00157',$user,$server_ip,$session_name,$one_mysql_log);} } } else { $stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00554',$user,$server_ip,$session_name,$one_mysql_log);} } } } else { $stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00158',$user,$server_ip,$session_name,$one_mysql_log);} } if ( ($api_manual_dial=='QUEUE') or ($api_manual_dial=='QUEUE_AND_AUTOCALL') ) { $stmt="DELETE from vicidial_manual_dial_queue where user='$user' and status='QUEUE';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00363',$user,$server_ip,$session_name,$one_mysql_log);} } ####### START Vtiger Call Logging ####### $stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00197',$user,$server_ip,$session_name,$one_mysql_log);} $ss_conf_ct = mysqli_num_rows($rslt); if ($ss_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_vtiger_integration = $row[0]; $vtiger_server_ip = $row[1]; $vtiger_dbname = $row[2]; $vtiger_login = $row[3]; $vtiger_pass = $row[4]; $vtiger_url = $row[5]; } if ($enable_vtiger_integration > 0) { $stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00198',$user,$server_ip,$session_name,$one_mysql_log);} $vtc_conf_ct = mysqli_num_rows($rslt); if ($vtc_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $vtiger_search_category = $row[0]; $vtiger_create_call_record = $row[1]; $vtiger_create_lead_record = $row[2]; $vtiger_search_dead = $row[3]; $vtiger_status_call = $row[4]; } if ( (preg_match('/ACCTID/',$vtiger_search_category)) or (preg_match('/ACCOUNT/',$vtiger_search_category)) ) { ### find the full status name for this status $stmt = "SELECT status_name from vicidial_statuses where status='$dispo_choice';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00211',$user,$server_ip,$session_name,$one_mysql_log);} $vs_ct = mysqli_num_rows($rslt); if ($vs_ct > 0) { $row=mysqli_fetch_row($rslt); $status_name = $row[0]; } else { $stmt = "SELECT status_name from vicidial_campaign_statuses where status='$dispo_choice' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00212',$user,$server_ip,$session_name,$one_mysql_log);} $vs_ct = mysqli_num_rows($rslt); if ($vs_ct > 0) { $row=mysqli_fetch_row($rslt); $status_name = $row[0]; } } if (strlen($status_name) < 1) {$status_name = $dispo_choice;} ### connect to your vtiger database $linkV=mysqli_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass", "$vtiger_dbname"); if (!$linkV) {die("Could not connect: $vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysqli_error($linkV));} $stmt = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00210',$user,$server_ip,$session_name,$one_mysql_log);} $vlc_ct = mysqli_num_rows($rslt); if ($vlc_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = $row[0]; } # make sure the ID is present in Vtiger database as an account $stmt="SELECT count(*) from vtiger_account where accountid='$vendor_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00199',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VIDcount = $row[0]; if ($VIDcount > 0) { ### create a call record in vtiger linked to the account if (preg_match('/DISPO/',$vtiger_create_call_record)) { $TODAY = date("Y-m-d"); $HHMMnow = date("H:i"); $minute_old = mktime(date("H"), date("i")+5, date("s"), date("m"), date("d"), date("Y")); $HHMMend = date("H:i",$minute_old); #Get logged in user ID $stmt="SELECT id from vtiger_users where user_name='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00200',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $user_id = $row[0]; ## if numbered callback activity record, alter existing record $vtiger_callback_modified=0; if ($vtiger_callback_id > 0) { # make sure the ID is present in Vtiger database as an account $stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$vtiger_callback_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00555',$user,$server_ip,$session_name,$one_mysql_log);} $vt_act_ct = mysqli_num_rows($rslt); if ($vt_act_ct > 0) { $row=mysqli_fetch_row($rslt); $activity_check = $row[0]; } if ($activity_check > 0) { $act_description=''; $stmt="SELECT description from vtiger_crmentity where crmid='$vtiger_callback_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00214',$user,$server_ip,$session_name,$one_mysql_log);} $vt_actd_ct = mysqli_num_rows($rslt); if ($vt_actd_ct > 0) { $row=mysqli_fetch_row($rslt); $act_description = $row[0]; } $act_subject=''; $stmt="SELECT subject from vtiger_activity where activityid='$vtiger_callback_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00556',$user,$server_ip,$session_name,$one_mysql_log);} $vt_actd_ct = mysqli_num_rows($rslt); if ($vt_actd_ct > 0) { $row=mysqli_fetch_row($rslt); $act_subject = $row[0]; } $stmt = "UPDATE vtiger_crmentity SET modifiedby='$user_id', description='$act_description - VICIDIAL Call user $user',modifiedtime='$NOW_TIME',viewedtime='$NOW_TIME' where crmid='$vtiger_callback_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00557',$user,$server_ip,$session_name,$one_mysql_log);} $stmt = "UPDATE vtiger_activity SET subject='VC Call: $status_name - $act_subject',date_start='$TODAY',time_start='$HHMMnow',time_end='$HHMMend',eventstatus='Held' where activityid='$vtiger_callback_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00558',$user,$server_ip,$session_name,$one_mysql_log);} $vtiger_callback_modified=1; } } ## create new activity record if ($vtiger_callback_modified < 1) { # Get next aviable id from vtiger_crmentity_seq to use as activityid in vtiger_crmentity $stmt="SELECT id from vtiger_crmentity_seq ;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00201',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $activityid = ($row[0] + 1); # Increase next aviable crmid with 1 so next record gets proper id $stmt="UPDATE vtiger_crmentity_seq SET id = '$activityid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00202',$user,$server_ip,$session_name,$one_mysql_log);} #Insert values into vtiger_salesmanactivityrel $stmt = "INSERT INTO vtiger_salesmanactivityrel SET smid='$user_id',activityid='$activityid';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00203',$user,$server_ip,$session_name,$one_mysql_log);} #Insert values into vtiger_seactivityrel $stmt = "INSERT INTO vtiger_seactivityrel SET crmid='$vendor_id',activityid='$activityid';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00204',$user,$server_ip,$session_name,$one_mysql_log);} #Insert values into vtiger_crmentity $stmt = "INSERT INTO vtiger_crmentity (crmid, smcreatorid, smownerid, modifiedby, setype, description, createdtime, modifiedtime, viewedtime, status, version, presence, deleted) VALUES ('$activityid', '$user_id', '$user_id','$user_id', 'Calendar', 'VICIDIAL Call user $user', '$NOW_TIME', '$NOW_TIME', '$NOW_TIME', NULL, '0', '1', '0');"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00205',$user,$server_ip,$session_name,$one_mysql_log);} #Insert values into vtiger_activity $stmt = "INSERT INTO vtiger_activity SET activityid='$activityid',subject='VC Call: $status_name',activitytype='Call',date_start='$TODAY',due_date='$TODAY',time_start='$HHMMnow',time_end='$HHMMend',sendnotification='0',duration_hours='0',duration_minutes='1',status='',eventstatus='Held',priority='Medium',location='VICIDIAL Bruger $user',notime='0',visibility='Public',recurringtype='--None--';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00206',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "|$leadid|\n";} } } ### update the status of the record in vtiger if (preg_match('/Y/',$vtiger_status_call)) { #Get logged in user ID $stmt="SELECT id from vtiger_users where user_name='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00207',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $user_id = $row[0]; #Update vtiger_crmentity $stmt = "UPDATE vtiger_crmentity SET modifiedby='$user_id', modifiedtime='$NOW_TIME' where crmid='$vendor_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00208',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "|$leadid|\n";} if ($insert_into_dnc > 0) {$emailoptoutSQL = ", emailoptout='1'";} #Update vtiger_account dnc=emailoptout $stmt = "UPDATE vtiger_account SET siccode='$status_name' $emailoptoutSQL where accountid='$vendor_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00209',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "|$leadid|\n";} ### check and see if the custom date fields exist, if they do then update them if necessary # Date of Sidste Attempt, Date of Sidste Non-Contact, Date of Sidste Contact, Date of Sidste Sale # first find the sale statuses that are in the system $SALE_string_check = '|'; $stmt = "SELECT status FROM vicidial_statuses where sale='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00559',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $salevs_ct = mysqli_num_rows($rslt); $i=0; while ($i < $salevs_ct) { $row=mysqli_fetch_row($rslt); $SALE_string_check .= "$row[0]|"; $i++; } $stmt = "SELECT status FROM vicidial_campaign_statuses where sale='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00560',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $salevcs_ct = mysqli_num_rows($rslt); $i=0; while ($i < $salevcs_ct) { $row=mysqli_fetch_row($rslt); $SALE_string_check .= "$row[0]|"; $i++; } # second find the customer contact statuses that are in the system $CC_string_check = '|'; $stmt = "SELECT status FROM vicidial_statuses where customer_contact='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00561',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cc_vs_ct = mysqli_num_rows($rslt); $i=0; while ($i < $cc_vs_ct) { $row=mysqli_fetch_row($rslt); $CC_string_check .= "$row[0]|"; $i++; } $stmt = "SELECT status FROM vicidial_campaign_statuses where customer_contact='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00287',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cc_vcs_ct = mysqli_num_rows($rslt); $i=0; while ($i < $cc_vcs_ct) { $row=mysqli_fetch_row($rslt); $CC_string_check .= "$row[0]|"; $i++; } # third calculate what custom date fields need their date updated $VT_last_noncontact_update=0; $VT_last_noncontact_ct=0; $VT_last_contact_update=0; $VT_last_contact_ct=0; $VT_last_sale_update=0; $VT_last_sale_ct=0; if (preg_match("/\|$dispo_choice\|/i", $SALE_string_check) ) {$VT_last_sale_update++;} if (preg_match("/\|$dispo_choice\|/i", $CC_string_check) ) {$VT_last_contact_update++;} else {$VT_last_noncontact_update++;} # fourth see if the vtiger database has the custom date fields in it $stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Attempt';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00562',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_attempt_ct = $row[0]; if ($VT_last_noncontact_update > 0) { $stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Non-Contact';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00563',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_noncontact_ct = $row[0]; } if ($VT_last_contact_update > 0) { $stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Contact';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00564',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_contact_ct = $row[0]; } if ($VT_last_sale_update > 0) { $stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Sale';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00218',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_sale_ct = $row[0]; } # fifth find the fieldnames if they exist and update the dates if ($VT_last_attempt_ct > 0) { $stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Attempt';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00565',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_attempt_field = $row[0]; $stmt = "UPDATE vtiger_accountscf SET $VT_last_attempt_field='$TODAY' where accountid='$vendor_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00566',$user,$server_ip,$session_name,$one_mysql_log);} } if ($VT_last_noncontact_ct > 0) { $stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Non-Contact';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00567',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_noncontact_field = $row[0]; $stmt = "UPDATE vtiger_accountscf SET $VT_last_noncontact_field='$TODAY' where accountid='$vendor_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00568',$user,$server_ip,$session_name,$one_mysql_log);} } if ($VT_last_contact_ct > 0) { $stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Contact';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00221',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_contact_field = $row[0]; $stmt = "UPDATE vtiger_accountscf SET $VT_last_contact_field='$TODAY' where accountid='$vendor_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00225',$user,$server_ip,$session_name,$one_mysql_log);} } if ($VT_last_sale_ct > 0) { $stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Sale';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00569',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VT_last_sale_field = $row[0]; $stmt = "UPDATE vtiger_accountscf SET $VT_last_sale_field='$TODAY' where accountid='$vendor_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $linkV); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00226',$user,$server_ip,$session_name,$one_mysql_log);} } } } } } ####### END Vtiger Call Logging ####### ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_callstatus,queuemetrics_dispo_pause,queuemetrics_pe_phone_append,queuemetrics_socket,queuemetrics_socket_url FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00159',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $queuemetrics_callstatus = $row[6]; $queuemetrics_dispo_pause = $row[7]; $queuemetrics_pe_phone_append = $row[8]; $queuemetrics_socket = $row[9]; $queuemetrics_socket_url = $row[10]; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ( ($enable_queuemetrics_logging > 0) and ( ( ($queuemetrics_callstatus > 0) or ($queuemetrics_callstatus_override=='YES') ) and ($queuemetrics_callstatus_override!='NO') ) ) { $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); if (strlen($stage) < 2) {$stage = $campaign;} $qm_dispo_codeSQL=''; if (strlen($qm_dispo_code) > 0) {$qm_dispo_codeSQL = ",data3='$qm_dispo_code'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='CALLSTATUS',data1='$log_dispo_choice',serverid='$queuemetrics_log_id' $qm_dispo_codeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00160',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); ### check to make sure a COMPLETE record is present for this call $QLcomplete_records=0; $stmt = "SELECT count(*) FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$MDnextCID' and agent='Agent/$user' and queue='$stage';"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00409',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $comp_ct = mysqli_num_rows($rslt); if ($comp_ct > 0) { $row=mysqli_fetch_row($rslt); $QLcomplete_records = $row[0]; } ### if there are no complete records, look up information to insert one for this call if ($QLcomplete_records < 1) { $QLconnect_time=$StarTtime; $QLcomplete_time=$StarTtime; $QLconnect_one=''; $QLconnect_four=''; $QLcomplete_position=1; $stmt = "SELECT time_id,data1,data4 FROM queue_log where verb='CONNECT' and call_id='$MDnextCID' and agent='Agent/$user' and queue='$stage' order by time_id desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00410',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $connect_ct = mysqli_num_rows($rslt); if ($connect_ct > 0) { $row=mysqli_fetch_row($rslt); $QLconnect_time = $row[0]; $QLconnect_one = $row[1]; $QLconnect_four = $row[2]; } $stmt = "SELECT time_id FROM queue_log where verb='PAUSEREASON' and call_id='$MDnextCID' and agent='Agent/$user' and data1='$queuemetrics_dispo_pause' order by time_id desc limit 1;"; $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00411',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $pausereason_ct = mysqli_num_rows($rslt); if ($pausereason_ct > 0) { $row=mysqli_fetch_row($rslt); $QLcomplete_time = $row[0]; } $QLcomplete_length = ($QLcomplete_time - $QLconnect_time); if ($QLcomplete_length < 0) {$QLcomplete_length=0;} if ($QLcomplete_length > 86400) {$QLcomplete_length=1;} ## if inbound, check for initial queue position if (preg_match("/^Y/",$MDnextCID)) { $four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y"))); $stmt = "SELECT queue_position FROM vicidial_closer_log where lead_id='$lead_id' and campaign_id='$stage' and call_date > \"$four_hours_ago\" order by closecallid desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00412',$user,$server_ip,$session_name,$one_mysql_log);} $vcl_ct = mysqli_num_rows($rslt); if ($vcl_ct > 0) { $row=mysqli_fetch_row($rslt); $QLcomplete_position = $row[0]; } } $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$QLcomplete_time',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='COMPLETEAGENT',data1='$QLconnect_one',data2='$QLcomplete_length',data3='$QLcomplete_position',serverid='$queuemetrics_log_id',data4='$QLconnect_four';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00413',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) ) { if (preg_match("/--A--/",$queuemetrics_socket_url)) { ##### grab the data from vicidial_list for the lead_id $stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00543',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $vendor_id = urlencode(trim($row[0])); $list_id = urlencode(trim($row[1])); $phone_code = urlencode(trim($row[2])); $phone_number = urlencode(trim($row[3])); $title = urlencode(trim($row[4])); $first_name = urlencode(trim($row[5])); $middle_initial = urlencode(trim($row[6])); $last_name = urlencode(trim($row[7])); $postal_code = urlencode(trim($row[8])); } $queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url); $queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url); } $socket_send_data_begin='?'; $socket_send_data = "time_id=$QLcomplete_time&call_id=$MDnextCID&queue=$stage&agent=Agent/$user&verb=COMPLETEAGENT&data1=$QLconnect_one&data2=$QLcomplete_length&data3=$QLcomplete_position&data4=$QLconnect_four"; if (preg_match("/\?/",$queuemetrics_socket_url)) {$socket_send_data_begin='&';} ### send queue_log data to the queuemetrics_socket_url ### if ($DB > 0) {echo "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data
\n";} $SCUfile = file("$queuemetrics_socket_url$socket_send_data_begin$socket_send_data"); if ($DB > 0) {echo "$SCUfile[0]
\n";} } } mysqli_close($linkB); } ############################################ ### BEGIN Issue Dispo Call URL if defined ############################################ if (strlen($dispo_call_url) > 7) { $talk_time=0; $talk_time_ms=0; $talk_time_min=0; if ( (preg_match('/--A--user_custom_/i',$dispo_call_url)) or (preg_match('/--A--fullname/i',$dispo_call_url)) or (preg_match('/--A--user_group/i',$dispo_call_url)) ) { $stmt = "SELECT custom_one,custom_two,custom_three,custom_four,custom_five,full_name,user_group from vicidial_users where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00288',$user,$server_ip,$session_name,$one_mysql_log);} $VUC_ct = mysqli_num_rows($rslt); if ($VUC_ct > 0) { $row=mysqli_fetch_row($rslt); $user_custom_one = urlencode(trim($row[0])); $user_custom_two = urlencode(trim($row[1])); $user_custom_three = urlencode(trim($row[2])); $user_custom_four = urlencode(trim($row[3])); $user_custom_five = urlencode(trim($row[4])); $fullname = urlencode(trim($row[5])); $user_group = urlencode(trim($row[6])); } } if (preg_match('/--A--talk_time/i',$dispo_call_url)) { $stmt = "SELECT talk_sec,dead_sec from vicidial_agent_log where lead_id='$lead_id' and agent_log_id='$CALL_agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00289',$user,$server_ip,$session_name,$one_mysql_log);} $VAL_talk_ct = mysqli_num_rows($rslt); if ($VAL_talk_ct > 0) { $row=mysqli_fetch_row($rslt); $talk_sec = $row[0]; $dead_sec = $row[1]; $talk_time = ($talk_sec - $dead_sec); if ($talk_time < 1) { $talk_time = 0; $talk_time_ms = 0; } else { $talk_time_ms = ($talk_time * 1000); $talk_time_min = ceil($talk_time / 60); } } } if (preg_match('/--A--dispo_name--B--/i',$dispo_call_url)) { ### find the full status name for this status $stmt = "SELECT status_name from vicidial_statuses where status='$dispo_choice';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00297',$user,$server_ip,$session_name,$one_mysql_log);} $vs_name_ct = mysqli_num_rows($rslt); if ($vs_name_ct > 0) { $row=mysqli_fetch_row($rslt); $status_name = urlencode(trim($row[0])); } else { $stmt = "SELECT status_name from vicidial_campaign_statuses where status='$dispo_choice' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00298',$user,$server_ip,$session_name,$one_mysql_log);} $vcs_name_ct = mysqli_num_rows($rslt); if ($vcs_name_ct > 0) { $row=mysqli_fetch_row($rslt); $status_name = urlencode(trim($row[0])); } } if (strlen($status_name) < 1) {$status_name = $dispo_choice;} } $dispo_name = urlencode(trim($status_name)); if (preg_match('/--A--call_notes/i',$dispo_call_url)) { if (strlen($call_notes) > 1) {$url_call_notes = urlencode(trim($call_notes));} else {$url_call_notes = urlencode(" ");} } if (preg_match('/--A--dialed_/i',$dispo_call_url)) { $dialed_number = $phone_number; $dialed_label = 'NONE'; if ($call_type=='OUT') { ### find the dialed number and label for this call $stmt = "SELECT phone_number,alt_dial from vicidial_log where uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00341',$user,$server_ip,$session_name,$one_mysql_log);} $vl_dialed_ct = mysqli_num_rows($rslt); if ($vl_dialed_ct > 0) { $row=mysqli_fetch_row($rslt); $dialed_number = $row[0]; $dialed_label = $row[1]; } } } if (preg_match('/--A--did_/i',$dispo_call_url)) { $DID_id=''; $DID_extension=''; $DID_pattern=''; $DID_description=''; $stmt = "SELECT did_id,extension from vicidial_did_log where uniqueid='$uniqueid' and caller_id_number='$phone_number' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00346',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_id = $row[0]; $DID_extension = $row[1]; $stmt = "SELECT did_pattern,did_description from vicidial_inbound_dids where did_id='$DID_id' limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00347',$user,$server_ip,$session_name,$one_mysql_log);} $VDIDL_ct = mysqli_num_rows($rslt); if ($VDIDL_ct > 0) { $row=mysqli_fetch_row($rslt); $DID_pattern = urlencode(trim($row[0])); $DID_description = urlencode(trim($row[1])); } } } if ((preg_match('/callid--B--/i',$dispo_call_url)) or (preg_match('/group--B--/i',$dispo_call_url))) { $INclosecallid=''; $INxfercallid=''; $VDADchannel_group=$campaign; $stmt = "SELECT campaign_id,closecallid,xfercallid from vicidial_closer_log where uniqueid='$uniqueid' and user='$user' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00348',$user,$server_ip,$session_name,$one_mysql_log);} $VDCL_mvac_ct = mysqli_num_rows($rslt); if ($VDCL_mvac_ct > 0) { $row=mysqli_fetch_row($rslt); $VDADchannel_group = $row[0]; $INclosecallid = $row[1]; $INxfercallid = $row[2]; } } ##### grab the data from vicidial_list for the lead_id $stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00290',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $dispo = urlencode(trim($row[3])); $tsr = urlencode(trim($row[4])); $vendor_id = urlencode(trim($row[5])); $vendor_lead_code = urlencode(trim($row[5])); $source_id = urlencode(trim($row[6])); $list_id = urlencode(trim($row[7])); $gmt_offset_now = urlencode(trim($row[8])); $phone_code = urlencode(trim($row[10])); $phone_number = urlencode(trim($row[11])); $title = urlencode(trim($row[12])); $first_name = urlencode(trim($row[13])); $middle_initial = urlencode(trim($row[14])); $last_name = urlencode(trim($row[15])); $address1 = urlencode(trim($row[16])); $address2 = urlencode(trim($row[17])); $address3 = urlencode(trim($row[18])); $city = urlencode(trim($row[19])); $state = urlencode(trim($row[20])); $province = urlencode(trim($row[21])); $postal_code = urlencode(trim($row[22])); $country_code = urlencode(trim($row[23])); $gender = urlencode(trim($row[24])); $date_of_birth = urlencode(trim($row[25])); $alt_phone = urlencode(trim($row[26])); $email = urlencode(trim($row[27])); $security_phrase = urlencode(trim($row[28])); $comments = urlencode(trim($row[29])); $called_count = urlencode(trim($row[30])); $rank = urlencode(trim($row[32])); $owner = urlencode(trim($row[33])); $entry_list_id = urlencode(trim($row[34])); } $dispo_call_url = preg_replace('/^VAR/','',$dispo_call_url); $dispo_call_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_lead_code",$dispo_call_url); $dispo_call_url = preg_replace('/--A--list_id--B--/i',"$list_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--gmt_offset_now--B--/i',"$gmt_offset_now",$dispo_call_url); $dispo_call_url = preg_replace('/--A--phone_code--B--/i',"$phone_code",$dispo_call_url); $dispo_call_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$dispo_call_url); $dispo_call_url = preg_replace('/--A--title--B--/i',"$title",$dispo_call_url); $dispo_call_url = preg_replace('/--A--first_name--B--/i',"$first_name",$dispo_call_url); $dispo_call_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$dispo_call_url); $dispo_call_url = preg_replace('/--A--last_name--B--/i',"$last_name",$dispo_call_url); $dispo_call_url = preg_replace('/--A--address1--B--/i',"$address1",$dispo_call_url); $dispo_call_url = preg_replace('/--A--address2--B--/i',"$address2",$dispo_call_url); $dispo_call_url = preg_replace('/--A--address3--B--/i',"$address3",$dispo_call_url); $dispo_call_url = preg_replace('/--A--city--B--/i',"$city",$dispo_call_url); $dispo_call_url = preg_replace('/--A--state--B--/i',"$state",$dispo_call_url); $dispo_call_url = preg_replace('/--A--province--B--/i',"$province",$dispo_call_url); $dispo_call_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$dispo_call_url); $dispo_call_url = preg_replace('/--A--country_code--B--/i',"$country_code",$dispo_call_url); $dispo_call_url = preg_replace('/--A--gender--B--/i',"$gender",$dispo_call_url); $dispo_call_url = preg_replace('/--A--date_of_birth--B--/i',"$date_of_birth",$dispo_call_url); $dispo_call_url = preg_replace('/--A--alt_phone--B--/i',"$alt_phone",$dispo_call_url); $dispo_call_url = preg_replace('/--A--email--B--/i',"$email",$dispo_call_url); $dispo_call_url = preg_replace('/--A--security_phrase--B--/i',"$security_phrase",$dispo_call_url); $dispo_call_url = preg_replace('/--A--comments--B--/i',"$comments",$dispo_call_url); $dispo_call_url = preg_replace('/--A--user--B--/i',"$user",$dispo_call_url); $dispo_call_url = preg_replace('/--A--pass--B--/i',"$orig_pass",$dispo_call_url); $dispo_call_url = preg_replace('/--A--campaign--B--/i',"$campaign",$dispo_call_url); $dispo_call_url = preg_replace('/--A--phone_login--B--/i',"$phone_login",$dispo_call_url); $dispo_call_url = preg_replace('/--A--original_phone_login--B--/i',"$original_phone_login",$dispo_call_url); $dispo_call_url = preg_replace('/--A--phone_pass--B--/i',"$phone_pass",$dispo_call_url); $dispo_call_url = preg_replace('/--A--fronter--B--/i',"$fronter",$dispo_call_url); $dispo_call_url = preg_replace('/--A--closer--B--/i',"$user",$dispo_call_url); $dispo_call_url = preg_replace('/--A--group--B--/i',"$VDADchannel_group",$dispo_call_url); $dispo_call_url = preg_replace('/--A--channel_group--B--/i',"$VDADchannel_group",$dispo_call_url); $dispo_call_url = preg_replace('/--A--SQLdate--B--/i',"$SQLdate",$dispo_call_url); $dispo_call_url = preg_replace('/--A--epoch--B--/i',"$epoch",$dispo_call_url); $dispo_call_url = preg_replace('/--A--uniqueid--B--/i',"$uniqueid",$dispo_call_url); $dispo_call_url = preg_replace('/--A--customer_zap_channel--B--/i',"$customer_zap_channel",$dispo_call_url); $dispo_call_url = preg_replace('/--A--customer_server_ip--B--/i',"$customer_server_ip",$dispo_call_url); $dispo_call_url = preg_replace('/--A--server_ip--B--/i',"$server_ip",$dispo_call_url); $dispo_call_url = preg_replace('/--A--SIPexten--B--/i',"$SIPexten",$dispo_call_url); $dispo_call_url = preg_replace('/--A--session_id--B--/i',"$session_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--phone--B--/i',"$phone",$dispo_call_url); $dispo_call_url = preg_replace('/--A--parked_by--B--/i',"$parked_by",$dispo_call_url); $dispo_call_url = preg_replace('/--A--dispo--B--/i',"$dispo",$dispo_call_url); $dispo_call_url = preg_replace('/--A--dispo_name--B--/i',"$dispo_name",$dispo_call_url); $dispo_call_url = preg_replace('/--A--dialed_number--B--/i',"$dialed_number",$dispo_call_url); $dispo_call_url = preg_replace('/--A--dialed_label--B--/i',"$dialed_label",$dispo_call_url); $dispo_call_url = preg_replace('/--A--source_id--B--/i',"$source_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--rank--B--/i',"$rank",$dispo_call_url); $dispo_call_url = preg_replace('/--A--owner--B--/i',"$owner",$dispo_call_url); $dispo_call_url = preg_replace('/--A--camp_script--B--/i',"$camp_script",$dispo_call_url); $dispo_call_url = preg_replace('/--A--in_script--B--/i',"$in_script",$dispo_call_url); $dispo_call_url = preg_replace('/--A--fullname--B--/i',"$fullname",$dispo_call_url); $dispo_call_url = preg_replace('/--A--user_custom_one--B--/i',"$user_custom_one",$dispo_call_url); $dispo_call_url = preg_replace('/--A--user_custom_two--B--/i',"$user_custom_two",$dispo_call_url); $dispo_call_url = preg_replace('/--A--user_custom_three--B--/i',"$user_custom_three",$dispo_call_url); $dispo_call_url = preg_replace('/--A--user_custom_four--B--/i',"$user_custom_four",$dispo_call_url); $dispo_call_url = preg_replace('/--A--user_custom_five--B--/i',"$user_custom_five",$dispo_call_url); $dispo_call_url = preg_replace('/--A--talk_time--B--/i',"$talk_time",$dispo_call_url); $dispo_call_url = preg_replace('/--A--talk_time_ms--B--/i',"$talk_time_ms",$dispo_call_url); $dispo_call_url = preg_replace('/--A--talk_time_min--B--/i',"$talk_time_min",$dispo_call_url); $dispo_call_url = preg_replace('/--A--agent_log_id--B--/i',"$CALL_agent_log_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--entry_list_id--B--/i',"$entry_list_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--did_id--B--/i',urlencode(trim($DID_id)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--did_extension--B--/i',urlencode(trim($DID_extension)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--did_pattern--B--/i',urlencode(trim($DID_pattern)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--did_description--B--/i',urlencode(trim($DID_description)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--closecallid--B--/i',urlencode(trim($INclosecallid)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--xfercallid--B--/i',urlencode(trim($INxfercallid)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--call_id--B--/i',urlencode(trim($MDnextCID)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--user_group--B--/i',urlencode(trim($user_group)),$dispo_call_url); $dispo_call_url = preg_replace('/--A--call_notes--B--/i',"$url_call_notes",$dispo_call_url); $dispo_call_url = preg_replace('/--A--recording_id--B--/i',"$recording_id",$dispo_call_url); $dispo_call_url = preg_replace('/--A--recording_filename--B--/i',"$recording_filename",$dispo_call_url); if (strlen($FORMcustom_field_names)>2) { $custom_field_names = preg_replace("/^\||\|$/",'',$FORMcustom_field_names); $custom_field_names = preg_replace("/\|/",",",$custom_field_names); $custom_field_names_ARY = explode(',',$custom_field_names); $custom_field_names_ct = count($custom_field_names_ARY); $custom_field_names_SQL = $custom_field_names; ##### BEGIN grab the data from custom table for the lead_id $stmt="SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00345',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $o=0; while ($custom_field_names_ct > $o) { $form_field_value = urlencode(trim("$row[$o]")); $field_name_id = $custom_field_names_ARY[$o]; $field_name_tag = "--A--" . $field_name_id . "--B--"; $dispo_call_url = preg_replace("/$field_name_tag/i","$form_field_value",$dispo_call_url); $o++; } } } $stmt="UPDATE vicidial_log_extended set dispo_url_processed='Y' where uniqueid='$uniqueid';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00423',$user,$server_ip,$session_name,$one_mysql_log);} $vle_update = mysqli_affected_rows($link); ### insert a new url log entry $SQL_log = "$dispo_call_url"; $SQL_log = preg_replace('/;/','',$SQL_log); $SQL_log = addslashes($SQL_log); $stmt = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$NOW_TIME',url_type='dispo',url='$SQL_log',url_response='';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00424',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $url_id = mysqli_insert_id($link); $URLstart_sec = date("U"); ### send dispo_call_url ### if ($DB > 0) {echo "$dispo_call_url
\n";} $SCUfile = file("$dispo_call_url"); if ( !($SCUfile) ) { $error_array = error_get_last(); $error_type = $error_array["type"]; $error_message = $error_array["message"]; $error_line = $error_array["line"]; $error_file = $error_array["file"]; } if ($DB > 0) {echo "$SCUfile[0]
\n";} ### update url log entry $URLend_sec = date("U"); $URLdiff_sec = ($URLend_sec - $URLstart_sec); if ($SCUfile) { $SCUfile_contents = implode("", $SCUfile); $SCUfile_contents = ereg_replace(';','',$SCUfile_contents); $SCUfile_contents = addslashes($SCUfile_contents); } else { $SCUfile_contents = "PHP ERROR: Type=$error_type - Message=$error_message - Line=$error_line - File=$error_file"; } $stmt = "UPDATE vicidial_url_log SET response_sec='$URLdiff_sec',url_response='$SCUfile_contents' where url_log_id='$url_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00425',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $stmt = "SELECT enable_vtiger_integration FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00296',$user,$server_ip,$session_name,$one_mysql_log);} $ss_conf_ct = mysqli_num_rows($rslt); if ($ss_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_vtiger_integration = $row[0]; } if ( ($enable_vtiger_integration > 0) and (preg_match('/mode=callend/',$dispo_call_url)) and (preg_match('/contactwsid/',$dispo_call_url)) ) { $SCUoutput=''; foreach ($SCUfile as $SCUline) {$SCUoutput .= "$SCUline";} $fp = fopen ("./call_url_log.txt", "a"); fwrite ($fp, "$dispo_call_url\n$SCUoutput\n"); fclose($fp); } ### add this to the Dispo URL for callcard calls to be logged "&callcard=--A--talk_time_min--B--" if (preg_match("/callcard/",$dispo_call_url)) { $stmt="SELECT balance_minutes_start,card_id FROM callcard_log where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00317',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $bms_ct = mysqli_num_rows($rslt); $fp = fopen ("./call_url_log.txt", "a"); fwrite ($fp, "$dispo_call_url\n$stmt|$bms_ct\n"); fclose($fp); if ($bms_ct > 0) { $row=mysqli_fetch_row($rslt); $balance_minutes_start = $row[0]; $card_id = $row[1]; $current_minutes = ($balance_minutes_start - $talk_time_min); $stmt="UPDATE callcard_log set agent_talk_sec='$talk_time',agent_talk_min='$talk_time_min',dispo_time='$NOW_TIME',agent_dispo='$dispo' where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00318',$user,$server_ip,$session_name,$one_mysql_log);} $ccl_update = mysqli_affected_rows($link); $stmt="UPDATE callcard_accounts set balance_minutes='$current_minutes' where card_id='$card_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00319',$user,$server_ip,$session_name,$one_mysql_log);} $cca_update = mysqli_affected_rows($link); $stmt="UPDATE callcard_accounts_details set balance_minutes='$current_minutes' where card_id='$card_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00320',$user,$server_ip,$session_name,$one_mysql_log);} $ccad_update = mysqli_affected_rows($link); } } } ############################################ ### END Issue Dispo Call URL if defined ############################################ ##### check if system is set to generate logfile for dispos $stmt="SELECT enable_agc_dispo_log FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00311',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $enable_agc_dispo_log_ct = mysqli_num_rows($rslt); if ($enable_agc_dispo_log_ct > 0) { $row=mysqli_fetch_row($rslt); $enable_agc_dispo_log =$row[0]; } if ( ($WeBRooTWritablE > 0) and ($enable_agc_dispo_log > 0) ) { $talk_time = 0; $stmt = "SELECT talk_sec,dead_sec from vicidial_agent_log where lead_id='$lead_id' and agent_log_id='$CALL_agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00312',$user,$server_ip,$session_name,$one_mysql_log);} $VAL_talk_ct = mysqli_num_rows($rslt); if ($VAL_talk_ct > 0) { $row=mysqli_fetch_row($rslt); $talk_sec = $row[0]; $dead_sec = $row[1]; $talk_time = ($talk_sec - $dead_sec); if ($talk_time < 1) { $talk_time = 0; } } # DATETIME|campaign|lead_id|phone_number|user|type|Call_ID||province|talk_sec| # 2010-02-19 11:11:11|TESTCAMP|65432|3125551212|1234|D|Y09876543210987654||note|123| $fp = fopen ("./xfer_log.txt", "a"); fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|D|$MDnextCID||$province|$talk_sec|\n"); fclose($fp); } # debug testing sleep # sleep(5); echo 'Lead ' . $lead_id . ' er ændret til ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n"; } ################################################################################ ### updateLEAD - update the vicidial_list table to reflect the values that are ### in the agents screen at time of call hangup ################################################################################ if ($ACTION == 'updateLEAD') { $MT[0]=''; $row=''; $rowx=''; $DO_NOT_UPDATE=0; $DO_NOT_UPDATE_text=''; if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) ) { echo "phone_number $phone_number or lead_id $lead_id er ikke valid\n"; exit; } else { $stmt = "SELECT disable_alter_custdata,disable_alter_custphone FROM vicidial_campaigns where campaign_id='$campaign'"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00161',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $dac_conf_ct = mysqli_num_rows($rslt); $i=0; while ($i < $dac_conf_ct) { $row=mysqli_fetch_row($rslt); $disable_alter_custdata = $row[0]; $disable_alter_custphone = $row[1]; $i++; } if ( (preg_match('/Y/',$disable_alter_custdata)) or (preg_match('/Y/',$disable_alter_custphone)) ) { if (preg_match('/Y/',$disable_alter_custdata)) { $DO_NOT_UPDATE=1; $DO_NOT_UPDATE_text=' NOT'; } if (preg_match('/Y/',$disable_alter_custphone)) { $DO_NOT_UPDATEphone=1; } $stmt = "SELECT alter_custdata_override,alter_custphone_override FROM vicidial_users where user='$user'"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00162',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $aco_conf_ct = mysqli_num_rows($rslt); $i=0; while ($i < $aco_conf_ct) { $row=mysqli_fetch_row($rslt); $alter_custdata_override = $row[0]; $alter_custphone_override = $row[1]; $i++; } if (preg_match('/ALLOW_ALTER/',$alter_custdata_override)) { $DO_NOT_UPDATE=0; $DO_NOT_UPDATE_text=''; } if (preg_match('/ALLOW_ALTER/',$alter_custphone_override)) { $DO_NOT_UPDATEphone=0; } } if ($DO_NOT_UPDATE < 1) { $comments = preg_replace("/\r/i",'',$comments); $comments = preg_replace("/\n/i",'!N',$comments); $comments = preg_replace("/--AMP--/i",'&',$comments); $comments = preg_replace("/--QUES--/i",'?',$comments); $comments = preg_replace("/--POUND--/i",'#',$comments); $phoneSQL=''; if ($DO_NOT_UPDATEphone < 1) {$phoneSQL = ",phone_number='$phone_number'";} $stmt="UPDATE vicidial_list set vendor_lead_code='" . mysqli_real_escape_string($link, $vendor_lead_code) . "', title='" . mysqli_real_escape_string($link, $title) . "', first_name='" . mysqli_real_escape_string($link, $first_name) . "', middle_initial='" . mysqli_real_escape_string($link, $middle_initial) . "', last_name='" . mysqli_real_escape_string($link, $last_name) . "', address1='" . mysqli_real_escape_string($link, $address1) . "', address2='" . mysqli_real_escape_string($link, $address2) . "', address3='" . mysqli_real_escape_string($link, $address3) . "', city='" . mysqli_real_escape_string($link, $city) . "', state='" . mysqli_real_escape_string($link, $state) . "', province='" . mysqli_real_escape_string($link, $province) . "', postal_code='" . mysqli_real_escape_string($link, $postal_code) . "', country_code='" . mysqli_real_escape_string($link, $country_code) . "', gender='" . mysqli_real_escape_string($link, $gender) . "', date_of_birth='" . mysqli_real_escape_string($link, $date_of_birth) . "', alt_phone='" . mysqli_real_escape_string($link, $alt_phone) . "', email='" . mysqli_real_escape_string($link, $email) . "', security_phrase='" . mysqli_real_escape_string($link, $security_phrase) . "', comments='" . mysqli_real_escape_string($link, $comments) . "' $phoneSQL where lead_id='$lead_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00163',$user,$server_ip,$session_name,$one_mysql_log);} } $random = (rand(1000000, 9999999) + 10000000); $stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00164',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9164$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } } echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n"; } ################################################################################ ### VDADpause - update the vicidial_live_agents table to show that the agent is ### or ready now active and ready to take calls ################################################################################ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') ) { $MT[0]=''; $row=''; $rowx=''; if ( (strlen($stage)<2) || (strlen($server_ip)<1) ) { echo "stage $stage er ikke valid\n"; exit; } else { $vla_autodialSQL=''; $vla_pausecodeSQL=''; if (preg_match('/INBOUND_MAN/',$dial_method)) {$vla_autodialSQL = ",outbound_autodial='N'";} if ($ACTION == 'VDADready') {$vla_pausecodeSQL = ",pause_code='',external_pause_code=''";} $random = (rand(1000000, 9999999) + 10000000); $stmt="UPDATE vicidial_live_agents set uniqueid=0,callerid='',channel='', random_id='$random',comments='',last_state_change='$NOW_TIME' $vla_autodialSQL $vla_pausecodeSQL where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00165',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9165$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } if ($comments != 'NO_STATUS_CHANGE') { $vla_lead_wipeSQL=''; if ($ACTION == 'VDADready') {$vla_lead_wipeSQL = ",lead_id=0";} if ($ACTION == 'VDADpause') {$vla_ring_resetSQL = ",ring_callerid=''";} $stmt="UPDATE vicidial_live_agents set status='$stage' $vla_lead_wipeSQL $vla_ring_resetSQL where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00166',$user,$server_ip,$session_name,$one_mysql_log);} $retry_count=0; while ( ($errno > 0) and ($retry_count < 9) ) { $rslt=mysql_to_mysqli($stmt, $link); $one_mysql_log=1; $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9166$retry_count",$user,$server_ip,$session_name,$one_mysql_log); $one_mysql_log=0; $retry_count++; } $affected_rows = mysqli_affected_rows($link); } if ( ($affected_rows > 0) or ($comments == 'NO_STATUS_CHANGE') ) { ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00167',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); $i=0; while ($i < $qm_conf_ct) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $queuemetrics_pe_phone_append = $row[6]; $queuemetrics_pause_type = $row[7]; $i++; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ($enable_queuemetrics_logging > 0) { if ( (preg_match('/READY/',$stage)) or (preg_match('/CLOSER/',$stage)) ) {$QMstatus='UNPAUSEALL';} if (preg_match('/PAUSE/',$stage)) {$QMstatus='PAUSEALL';} $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); } $data4SQL=''; $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00395',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $cqpe_ct = mysqli_num_rows($rslt); if ($cqpe_ct > 0) { $row=mysqli_fetch_row($rslt); $pe_append=''; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) {$pe_append = "-$qm_extension";} $data4SQL = ",data4='$row[0]$pe_append'"; } $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00168',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); mysqli_close($linkB); } } $pause_sec=0; $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,wait_sec,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00169',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysqli_fetch_row($rslt); $dispo_epoch = $row[4]; $wait_sec=0; if ($row[2] > 0) { $wait_sec = (($StarTtime - $row[2]) + $row[3]); } if ( (preg_match("/NULL/i",$row[4])) or ($row[4] < 1000) ) {$pause_sec = (($StarTtime - $row[0]) + $row[1]);} else {$pause_sec = (($row[4] - $row[0]) + $row[1]);} } if ($ACTION == 'VDADready') { if ( (preg_match("/NULL/i",$dispo_epoch)) or ($dispo_epoch < 1000) ) { $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00170',$user,$server_ip,$session_name,$one_mysql_log);} } } if ($ACTION == 'VDADpause') { if ( (preg_match("/NULL/i",$dispo_epoch)) or ($dispo_epoch < 1000) ) { $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);} } $agent_log = 'NEW_ID'; } if ($wrapup == 'WRAPUP') { if ( (preg_match("/NULL/i",$dispo_epoch)) or ($dispo_epoch < 1000) ) { $stmt="UPDATE vicidial_agent_log set dispo_epoch='$StarTtime', dispo_sec='0' where agent_log_id='$agent_log_id';"; } else { $dispo_sec = ($StarTtime - $dispo_epoch); $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id';"; } if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00194',$user,$server_ip,$session_name,$one_mysql_log);} } if ($agent_log == 'NEW_ID') { $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00570',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); } $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,pause_type) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','AGENT');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00571',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $agent_log_id = mysqli_insert_id($link); $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00572',$VD_login,$server_ip,$session_name,$one_mysql_log);} $VLAaffected_rows_update = mysqli_affected_rows($link); } } if (strlen($sub_status) > 0) { ### if a pause code(sub_status) is sent with this pause request, continue på to that action without printing output $stage = 0; $status = $sub_status; $ACTION = 'PauseCodeSubmit'; } else { echo 'Agent ' . $user . ' er nu i status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n"; } } ################################################################################ ### UpdatEFavoritEs - update the astguiclient favorites list for this extension ################################################################################ if ($ACTION == 'UpdatEFavoritEs') { $row=''; $rowx=''; $channel_live=1; if ( (strlen($favorites_list)<1) || (strlen($user)<1) || (strlen($exten)<1) ) { echo "favorites list $favorites_list er ikke valid\n"; exit; } else { $stmt = "SELECT count(*) from phone_favorites where extension='$exten' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00172',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); if ($row[0] > 0) { $stmt="UPDATE phone_favorites set extensions_list=\"$favorites_list\" where extension='$exten' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00173',$user,$server_ip,$session_name,$one_mysql_log);} } else { $stmt="INSERT INTO phone_favorites values('$exten','$server_ip',\"$favorites_list\");"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00174',$user,$server_ip,$session_name,$one_mysql_log);} } } echo "Favorites list has been updated to $favorites_list for $exten\n"; } ################################################################################ ### PauseCodeSubmit - Update vicidial_agent_log with pause code ################################################################################ if ($ACTION == 'PauseCodeSubmit') { $row=''; $rowx=''; if ( (strlen($status)<1) || (strlen($agent_log_id)<1) ) { echo "agent_log_id $agent_log_id or pause_code $status er ikke valid\n"; exit; } else { $stmt="UPDATE vicidial_live_agents SET pause_code='$status',external_pause_code='' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00535',$VD_login,$server_ip,$session_name,$one_mysql_log);} $VLAPCaffected_rows_update = mysqli_affected_rows($link); ### if this is the first pause code entry in a pause session, simply update and log to queue_log if ($stage < 1) { $stmt="UPDATE vicidial_agent_log set sub_status=\"$status\",pause_type='AGENT' where agent_log_id >= '$agent_log_id' and user='$user' and ( (sub_status is NULL) or (sub_status='') )order by agent_log_id limit 2;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00175',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); } ### this is not the first pause code entry, insert new vicidial_agent_log entry else { $pause_sec=0; $stmt = "SELECT pause_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00306',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysqli_num_rows($rslt); if ($VDpr_ct > 0) { $row=mysqli_fetch_row($rslt); $pause_sec = ($StarTtime - $row[0]); } $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00307',$user,$server_ip,$session_name,$one_mysql_log);} $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00308',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysqli_num_rows($rslt); if ($ug_record_ct > 0) { $row=mysqli_fetch_row($rslt); $user_group = trim("$row[0]"); } $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status,pause_type) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','$status','AGENT');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00309',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); $agent_log_id = mysqli_insert_id($link); $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00310',$VD_login,$server_ip,$session_name,$one_mysql_log);} $VLAaffected_rows_update = mysqli_affected_rows($link); } ### if entry accepted, add a queue_log entry if QM integration is enabled if ($affected_rows > 0) { ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00176',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); $i=0; while ($i < $qm_conf_ct) { $row=mysqli_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; $queuemetrics_server_ip = $row[1]; $queuemetrics_dbname = $row[2]; $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $allow_sipsak_messages = $row[6]; $queuemetrics_pe_phone_append = $row[7]; $queuemetrics_pause_type = $row[8]; $i++; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (preg_match("/SIP/i",$protocol)) ) { $extension = preg_replace("/\'|\"|\\\\|;/","",$extension); $phone_ip = preg_replace("/\'|\"|\\\\|;/","",$phone_ip); $SIPSAK_prefix = 'BK-'; passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null"); } if ($enable_queuemetrics_logging > 0) { $pause_call_id='NONE'; if (strlen($campaign_cid) > 12) {$pause_call_id = $campaign_cid;} $linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysqli_select_db($linkB, "$queuemetrics_dbname"); $pause_typeSQL=''; if ($queuemetrics_pause_type > 0) {$pause_typeSQL=",data5='AGENT'";} $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$pause_call_id',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status'$pause_typeSQL;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($linkB); mysqli_close($linkB); } } } echo ' Pause Code ' . $status . " has been recorded\nNext agent_log_id:\n" . $agent_log_id . "\n"; } ################################################################################ ### AGENTSview - List statuses of other agents in sidebar or xfer frame ################################################################################ if ($ACTION == 'AGENTSview') { $stmt="SELECT user_group from vicidial_users where user='$user';"; if ($non_latin > 0) {$rslt=mysql_to_mysqli($link, "SET NAMES 'UTF8'");} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00573',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $VU_user_group = $row[0]; $agent_status_viewable_groupsSQL=''; ### Gather timeclock and shift enforcement restriction settings $stmt="SELECT agent_status_viewable_groups,agent_status_view_time from vicidial_user_groups where user_group='$VU_user_group';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00574',$VD_login,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $agent_status_viewable_groups = $row[0]; $agent_status_viewable_groupsSQL = preg_replace('/\s\s/i','',$agent_status_viewable_groups); $agent_status_viewable_groupsSQL = preg_replace('/\s/i',"','",$agent_status_viewable_groupsSQL); $agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')"; $agent_status_view = 0; if (strlen($agent_status_viewable_groups) > 2) {$agent_status_view = 1;} $agent_status_view_time=0; if ($row[1] == 'Y') {$agent_status_view_time=1;} $andSQL=''; if (preg_match("/ALL-GROUPS/",$agent_status_viewable_groups)) {$AGENTviewSQL = "";} else { $AGENTviewSQL = "($agent_status_viewable_groupsSQL)"; if (preg_match("/CAMPAIGN-AGENTS/",$agent_status_viewable_groups)) {$AGENTviewSQL = "($AGENTviewSQL or (campaign_id='$campaign'))";} $AGENTviewSQL = "and $AGENTviewSQL"; } if ($comments=='AgentXferViewSelect') {$AGENTviewSQL .= " and (vla.closer_campaigns LIKE \"%AGENTDIRECT%\")";} echo ""; ### Gather agents data and statuses $agentviewlistSQL=''; $j=0; $stmt="SELECT vla.user,vla.status,vu.full_name,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish) from vicidial_live_agents vla,vicidial_users vu where vla.user=vu.user $AGENTviewSQL order by vu.full_name;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00227',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$agents_count = mysqli_num_rows($rslt);} $loop_count=0; while ($agents_count > $loop_count) { $row=mysqli_fetch_row($rslt); $user = $row[0]; $status = $row[1]; $full_name = $row[2]; $call_start = $row[3]; $call_finish = $row[4]; $agentviewlistSQL .= "'$user',"; if ( ($status=='READY') or ($status=='CLOSER') ) { $statuscolor='#ADD8E6'; $call_time = ($StarTtime - $call_finish); } if ( ($status=='QUEUE') or ($status=='INCALL') ) { $statuscolor='#D8BFD8'; $call_time = ($StarTtime - $call_start); } if ($status=='PAUSED') { $statuscolor='#F0E68C'; $call_time = ($StarTtime - $call_finish); } if ($call_time < 1) { $call_time = "0:00"; } else { $Fminutes_M = ($call_time / 60); $Fminutes_M_int = floor($Fminutes_M); $Fminutes_M_int = intval("$Fminutes_M_int"); $Fminutes_S = ($Fminutes_M - $Fminutes_M_int); $Fminutes_S = ($Fminutes_S * 60); $Fminutes_S = round($Fminutes_S, 0); if ($Fminutes_S < 10) {$Fminutes_S = "0$Fminutes_S";} $call_time = "$Fminutes_M_int:$Fminutes_S"; } if ($comments=='AgentXferViewSelect') { $AXVSuserORDER[$j] = "$full_name$US$j"; $AXVSuser[$j] = $user; $AXVSfull_name[$j] = $full_name; $AXVScall_time[$j] = $call_time; $AXVSstatuscolor[$j] = $statuscolor; $j++; } else { echo ""; if ($agent_status_view_time > 0) {echo "";} echo ""; } $loop_count++; } $agentviewlistSQL = preg_replace("/.$/i","",$agentviewlistSQL); if (strlen($agentviewlistSQL)<3) {$agentviewlistSQL = "''";} if (preg_match("/NOT-LOGGED-IN-AGENTS/",$agent_status_viewable_groups)) { $stmt="SELECT user,full_name from vicidial_users where user NOT IN($agentviewlistSQL) order by full_name;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00301',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$agents_count = mysqli_num_rows($rslt);} $loop_count=0; while ($agents_count > $loop_count) { $row=mysqli_fetch_row($rslt); $user = $row[0]; $full_name = $row[1]; if ($comments=='AgentXferViewSelect') { $AXVSuserORDER[$j] = "$full_name$US$j"; $AXVSuser[$j] = $user; $AXVSfull_name[$j] = $full_name; $AXVScall_time[$j] = '0:00'; $AXVSstatuscolor[$j] = 'white'; $j++; } else { echo ""; if ($agent_status_view_time > 0) {echo "";} echo ""; } $loop_count++; } } ### BEGIN Display the agent transfer select view ### $k=0; if ($comments=='AgentXferViewSelect') { echo "
  "; echo "$row[0] - $row[2]"; echo "   $call_time  
  "; echo "$user - $full_name"; echo "   0:00  
"; echo "
"; $AXVSrecords=100; $AXVScolumns=1; $AXVSfontsize='12px'; if ($j > 30) {$AXVScolumns++;} if ($j > 60) {$AXVScolumns++; $AXVSfontsize='11px';} if ($j > 90) {$AXVScolumns++; $AXVSfontsize='10px';} if ($j > 120) {$AXVScolumns++; $AXVSfontsize='9px';} $AXVSrecords = ($j / $AXVScolumns); $AXVSrecords = round($AXVSrecords, 0); $m=0; sort($AXVSuserORDER); while ($j > $k) { $order_split = explode("_",$AXVSuserORDER[$k]); $i = $order_split[1]; echo ""; if ($agent_status_view_time > 0) {echo "";} echo ""; $k++; $m++; if ($m >= $AXVSrecords) { echo "
  $AXVSuser[$i] - $AXVSfull_name[$i]   $AXVScall_time[$i]  
  "; $m=0; } } echo "
"; } echo "

\n"; echo "    -READY      -Indgående      -PAUSE  \n"; if (preg_match("/NOT-LOGGED-IN-AGENTS/",$agent_status_viewable_groups)) {echo "    -LOGGED-OUT  \n";} echo "\n"; } ################################################################################ ### CALLSINQUEUEview - List calls in queue for the bottombar 228 ################################################################################ if ($ACTION == 'CALLSINQUEUEview') { $stmt="SELECT view_calls_in_queue,grab_calls_in_queue from vicidial_campaigns where campaign_id='$campaign'"; if ($non_latin > 0) {$rslt=mysql_to_mysqli($link, "SET NAMES 'UTF8'");} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00228',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $view_calls_in_queue = $row[0]; $grab_calls_in_queue = $row[1]; if (preg_match('/NONE/i',$view_calls_in_queue)) { echo "Muligheden for at se opkald i kø er ikke aktivt i denne kampanje\n"; exit; } else { $view_calls_in_queue = preg_replace('/ALL/','99', $view_calls_in_queue); ### grab the status and campaign/in-group information for this agent to display $ADsql=''; $stmt="SELECT status,campaign_id,closer_campaigns from vicidial_live_agents where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00229',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $Alogin=$row[0]; $Acampaign=$row[1]; $AccampSQL=$row[2]; $AccampSQL = preg_replace('/\s-/','', $AccampSQL); $AccampSQL = preg_replace('/\s/',"','", $AccampSQL); if (preg_match('/AGENTDIRECT/i', $AccampSQL)) { $AccampSQL = preg_replace('/AGENTDIRECT/','', $AccampSQL); $ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )"; } ### grab the basic data på calls in the queue for this agent $stmt="SELECT lead_id,campaign_id,phone_number,uniqueid,UNIX_TIMESTAMP(call_time),call_type,auto_call_id from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql) order by queue_priority,call_time;"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00230',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$calls_count = mysqli_num_rows($rslt);} $loop_count=0; while ($calls_count > $loop_count) { $row=mysqli_fetch_row($rslt); $CQlead_id[$loop_count] = $row[0]; $CQcampaign_id[$loop_count] = $row[1]; $CQphone_number[$loop_count] = $row[2]; $CQuniqueid[$loop_count] = $row[3]; $CQcall_time[$loop_count] = $row[4]; $CQcall_type[$loop_count] = $row[5]; $CQauto_call_id[$loop_count] = $row[6]; $loop_count++; } ### re-order the calls to always make sure the AGENTDIRECT calls are first $loop_count=0; $o=0; while ($calls_count > $loop_count) { if (preg_match('/AGENTDIRECT/i', $CQcampaign_id[$loop_count])) { $OQlead_id[$o] = $CQlead_id[$loop_count]; $OQcampaign_id[$o] = $CQcampaign_id[$loop_count]; $OQphone_number[$o] = $CQphone_number[$loop_count]; $OQuniqueid[$o] = $CQuniqueid[$loop_count]; $OQcall_time[$o] = $CQcall_time[$loop_count]; $OQcall_type[$o] = $CQcall_type[$loop_count]; $OQauto_call_id[$o] = $CQauto_call_id[$loop_count]; $o++; } $loop_count++; } $loop_count=0; while ($calls_count > $loop_count) { if (!preg_match('/AGENTDIRECT/i', $CQcampaign_id[$loop_count])) { $OQlead_id[$o] = $CQlead_id[$loop_count]; $OQcampaign_id[$o] = $CQcampaign_id[$loop_count]; $OQphone_number[$o] = $CQphone_number[$loop_count]; $OQuniqueid[$o] = $CQuniqueid[$loop_count]; $OQcall_time[$o] = $CQcall_time[$loop_count]; $OQcall_type[$o] = $CQcall_type[$loop_count]; $OQauto_call_id[$o] = $CQauto_call_id[$loop_count]; $o++; } $loop_count++; } echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; ### Print call information and gather more info på the calls as they are printed $loop_count=0; while ( ($calls_count > $loop_count) and ($view_calls_in_queue > $loop_count) ) { $call_time = ($StarTtime - $OQcall_time[$loop_count]); $Fminutes_M = ($call_time / 60); $Fminutes_M_int = floor($Fminutes_M); $Fminutes_M_int = intval("$Fminutes_M_int"); $Fminutes_S = ($Fminutes_M - $Fminutes_M_int); $Fminutes_S = ($Fminutes_S * 60); $Fminutes_S = round($Fminutes_S, 0); if ($Fminutes_S < 10) {$Fminutes_S = "0$Fminutes_S";} $call_time = "$Fminutes_M_int:$Fminutes_S"; $call_handle_method=''; if ($OQcall_type[$loop_count]=='IN') { $stmt="SELECT group_name,group_color from vicidial_inbound_groups where group_id='$OQcampaign_id[$loop_count]';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00231',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $group_name = $row[0]; $group_color = $row[1]; } $stmt="SELECT comments,user,first_name,last_name from vicidial_list where lead_id='$OQlead_id[$loop_count]'"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00232',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $comments = $row[0]; $agent = $row[1]; $first_last_name = "$row[2] $row[3]"; $caller_name = $first_last_name; $stmt="SELECT full_name from vicidial_users where user='$agent'"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00575',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$agent_name_count = mysqli_num_rows($rslt);} if ($agent_name_count > 0) { $row=mysqli_fetch_row($rslt); $agent_name = $row[0]; } else {$agent_name='';} if (strlen($caller_name)<2) {$caller_name = $comments;} if (strlen($caller_name) > 30) {$caller_name = substr("$caller_name", 0, 30);} if (preg_match("/0$|2$|4$|6$|8$/i", $loop_count)) {$Qcolor='bgcolor="#FCFCFC"';} else{$Qcolor='bgcolor="#ECECEC"';} if ( (preg_match('/Y/i',$grab_calls_in_queue)) and ($OQcall_type[$loop_count]=='IN') ) { echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; } else { echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; } $loop_count++; } echo "
    telefon     fulde navn     vente     agent           kalder gruppen     typen  
TAKE OPKALD     $OQphone_number[$loop_count]     $caller_name     $call_time     $agent - $agent_name           $OQcampaign_id[$loop_count] - $group_name     $OQcall_type[$loop_count]  
    $OQphone_number[$loop_count]     $caller_name     $call_time     $agent - $agent_name           $OQcampaign_id[$loop_count] - $group_name     $OQcall_type[$loop_count]  

 \n"; } } ################################################################################ ### CALLLOGview - display one day calls for an agent ################################################################################ if ($ACTION == 'CALLLOGview') { if (strlen($date) < 10) {$date = $NOW_DATE;} if (strlen($stage) < 3) {$stage = '670';} $date_array = explode("-",$date); $day_next = mktime(7, 0, 0, $date_array[1], ($date_array[2] + 1), $date_array[0]); $next_day_date = date("Y-m-d",$day_next); $day_old = mktime(7, 0, 0, $date_array[1], ($date_array[2] - 1), $date_array[0]); $past_day_date = date("Y-m-d",$day_old); $week_old = mktime(7, 0, 0, $date_array[1], ($date_array[2] - 7), $date_array[0]); $past_week_date = date("Y-m-d",$week_old); echo "
\n"; echo ""; echo " << $past_week_date     "; echo " < $past_day_date     "; if ($NOW_DATE != $date) {echo " $next_day_date >     ";} echo " "; echo "       "; echo " lukke "; echo "\n"; echo "
\n"; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; $stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,alt_dial,comments from vicidial_log where user='$user' and call_date >= '$date 0:00:00' and call_date <= '$date 23:59:59' order by call_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00576',$user,$server_ip,$session_name,$one_mysql_log);} $out_logs_to_print = mysqli_num_rows($rslt); if ($format=='debug') {echo "|$out_logs_to_print|$stmt|";} $g=0; $u=0; while ($out_logs_to_print > $u) { $row=mysqli_fetch_row($rslt); $ALLsort[$g] = "$row[0]-----$g"; $ALLstart_epoch[$g] = $row[0]; $ALLcall_date[$g] = $row[1]; $ALLcampaign_id[$g] = $row[2]; $ALLlength_in_sec[$g] = $row[3]; $ALLstatus[$g] = $row[4]; $ALLphone_code[$g] = $row[5]; $ALLphone_number[$g] = $row[6]; $ALLlead_id[$g] = $row[7]; $ALLhangup_reason[$g] = $row[8]; $ALLalt_dial[$g] = $row[9]; $ALLin_out[$g] = "OUT-AUTO"; if ($row[10] == 'MANUAL') {$ALLin_out[$g] = "OUT-MANUAL";} $stmtA="SELECT first_name,last_name FROM vicidial_list WHERE lead_id='$ALLlead_id[$g]';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00577',$user,$server_ip,$session_name,$one_mysql_log);} $rowA=mysqli_fetch_row($rsltA); $Allfirst_name[$g] = $rowA[0]; $Alllast_name[$g] = $rowA[1]; $g++; $u++; } $stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,queue_seconds from vicidial_closer_log where user='$user' and call_date >= '$date 0:00:00' and call_date <= '$date 23:59:59' order by call_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00578',$user,$server_ip,$session_name,$one_mysql_log);} $in_logs_to_print = mysqli_num_rows($rslt); if ($format=='debug') {echo "|$in_logs_to_print|$stmt|";} $u=0; while ($in_logs_to_print > $u) { $row=mysqli_fetch_row($rslt); $ALLsort[$g] = "$row[0]-----$g"; $ALLstart_epoch[$g] = $row[0]; $ALLcall_date[$g] = $row[1]; $ALLcampaign_id[$g] = $row[2]; $ALLlength_in_sec[$g] = ($row[3] - $row[9]); if ($ALLlength_in_sec[$g] < 0) {$ALLlength_in_sec[$g]=0;} $ALLstatus[$g] = $row[4]; $ALLphone_code[$g] = $row[5]; $ALLphone_number[$g] = $row[6]; $ALLlead_id[$g] = $row[7]; $ALLhangup_reason[$g] = $row[8]; $ALLalt_dial[$g] = "MAIN"; $ALLin_out[$g] = "IN"; $stmtA="SELECT first_name,last_name FROM vicidial_list WHERE lead_id='$ALLlead_id[$g]';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00579',$user,$server_ip,$session_name,$one_mysql_log);} $rowA=mysqli_fetch_row($rsltA); $Allfirst_name[$g] = $rowA[0]; $Alllast_name[$g] = $rowA[1]; $g++; $u++; } if ($g > 0) {sort($ALLsort, SORT_NUMERIC);} else {echo "";} $u=0; while ($g > $u) { $sort_split = explode("-----",$ALLsort[$u]); $i = $sort_split[1]; if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#B9CBFD"';} else {$bgcolor='bgcolor="#9BB9FB"';} $phone_number_display = $ALLphone_number[$i]; if ($disable_alter_custphone == 'HIDE') {$phone_number_display = 'XXXXXXXXXX';} $u++; echo ""; echo ""; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; if ($manual_dial_filter > 0) {echo "\n";} else {echo "\n";} echo "\n"; } echo "
  #     dato\/tid     længde     STATUS     telefon     fulde navn     kampagne     ind og ud     suppleant     dille     info     RING  
Ingen opfordrer denne dag
$u$ALLcall_date[$i] $ALLlength_in_sec[$i] $ALLstatus[$i] $ALLphone_code[$i] $phone_number_display $Allfirst_name[$i] $Alllast_name[$i] $ALLcampaign_id[$i] $ALLin_out[$i] $ALLalt_dial[$i] $ALLhangup_reason[$i] info RING RING
"; echo "
"; echo "Luk Opkaldslog"; echo "
"; } ################################################################################ ### SEARCHRESULTSview - display search results for lead search ################################################################################ if ($ACTION == 'SEARCHRESULTSview') { if (strlen($stage) < 3) {$stage = '670';} $stmt="SELECT agent_lead_search_method,manual_dial_list_id from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00374',$user,$server_ip,$session_name,$one_mysql_log);} $camps_to_print = mysqli_num_rows($rslt); if ($camps_to_print > 0) { $row=mysqli_fetch_row($rslt); $agent_lead_search_method = $row[0]; $manual_dial_list_id = $row[1]; $searchSQL=''; $searchmethodSQL=''; $lead_id=preg_replace("/[^0-9]/","",$lead_id); $vendor_lead_code = preg_replace("/\'|\"|\\\\|;/","",$vendor_lead_code); $last_name = preg_replace("/\'|\"|\\\\|;/","",$last_name); $first_name = preg_replace("/\'|\"|\\\\|;/","",$first_name); $city = preg_replace("/\'|\"|\\\\|;/","",$city); $state = preg_replace("/\'|\"|\\\\|;/","",$state); $postal_code = preg_replace("/\'|\"|\\\\|;/","",$postal_code); if (strlen($lead_id) > 0) { ### lead ID entered, search by this $searchSQL = "lead_id='$lead_id'"; } elseif (strlen($vendor_lead_code) > 0) { ### vendor ID entered, search by this $searchSQL = "vendor_lead_code='$vendor_lead_code'"; } elseif ( (strlen($phone_number) >= 6) and (strlen($search) > 2) ) { ### phone number entered, search by this if (preg_match('/MAIN|ALT|ADDR3/',$search)) {$searchSQL = "(";} if (preg_match('/MAIN/',$search)) {$searchSQL .= "phone_number='$phone_number'";} if (preg_match('/ALT/',$search)) { if (strlen($searchSQL) > 10) {$searchSQL .= " or ";} $searchSQL .= "alt_phone='$phone_number'"; } if (preg_match('/ADDR3/',$search)) { if (strlen($searchSQL) > 10) {$searchSQL .= " or ";} $searchSQL .= "address3='$phone_number'"; } if (strlen($searchSQL) > 10) {$searchSQL .= ")";} } elseif (strlen($last_name) > 0) { ### last name entered, search by this and other fields $searchSQL = "last_name='$last_name'"; if (strlen($first_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "first_name='$first_name'"; } if (strlen($city) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "city='$city'"; } if (strlen($state) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "state='$state'"; } if (strlen($postal_code) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "postal_code='$postal_code'"; } } else { echo "FEJL: Du skal indtaste søgetermer, skal en af ​​disse være befolket: lead id, leverandør-id, telefonnummer, efternavn\n"; echo "

"; echo "Gå tilbage"; echo ""; exit; } $searchownerSQL=''; ### limit results to specified search method # USER_, GROUP_, TERRITORY_ if (preg_match('/USER_/',$agent_lead_search_method)) {$searchownerSQL=" and owner='$user'";} if (preg_match('/GROUP_/',$agent_lead_search_method)) { $stmt="SELECT user_group from vicidial_users where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00386',$user,$server_ip,$session_name,$one_mysql_log);} $groups_to_parse = mysqli_num_rows($rslt); if ($groups_to_parse > 0) { $rowx=mysqli_fetch_row($rslt); $searchownerSQL=" and owner='$rowx[0]'"; } } if (preg_match('/TERRITORY_/',$agent_lead_search_method)) { $agent_territories=''; $agent_choose_territories=0; $stmt="SELECT agent_choose_territories from vicidial_users where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00404',$user,$server_ip,$session_name,$one_mysql_log);} $Uterrs_to_parse = mysqli_num_rows($rslt); if ($Uterrs_to_parse > 0) { $rowx=mysqli_fetch_row($rslt); $agent_choose_territories = $rowx[0]; } if ($agent_choose_territories < 1) { $stmt="SELECT territory from vicidial_user_territories where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00405',$user,$server_ip,$session_name,$one_mysql_log);} $vuts_to_parse = mysqli_num_rows($rslt); $o=0; while ($vuts_to_parse > $o) { $rowx=mysqli_fetch_row($rslt); $agent_territories .= "'$rowx[0]',"; $o++; } $agent_territories = preg_replace("/\,$/",'',$agent_territories); $searchownerSQL=" and owner IN($agent_territories)"; if ($vuts_to_parse < 1) {$searchownerSQL=" and lead_id < 0";} } else { $stmt="SELECT agent_territories from vicidial_live_agents where user='$user';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00387',$user,$server_ip,$session_name,$one_mysql_log);} $terrs_to_parse = mysqli_num_rows($rslt); if ($terrs_to_parse > 0) { $rowx=mysqli_fetch_row($rslt); $agent_territories = $rowx[0]; $agent_territories = preg_replace("/ -$|^ /",'',$agent_territories); $agent_territories = preg_replace("/ /","','",$agent_territories); $searchownerSQL=" and owner IN('$agent_territories')"; } } } ### limit results to specified search method # 'SYSTEM','CAMPAIGNLISTS','CAMPLISTS_ALL','LIST' if (preg_match('/SYSTEM/',$agent_lead_search_method)) {$searchmethodSQL='';} if (preg_match('/LIST/',$agent_lead_search_method)) {$searchmethodSQL=" and list_id='$manual_dial_list_id'";} if (preg_match('/CAMPLISTS_ALL/',$agent_lead_search_method)) { $stmt="SELECT list_id from vicidial_lists where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00375',$user,$server_ip,$session_name,$one_mysql_log);} $lists_to_parse = mysqli_num_rows($rslt); $camp_lists=''; $o=0; while ($lists_to_parse > $o) { $rowx=mysqli_fetch_row($rslt); $camp_lists .= "'$rowx[0]',"; $o++; } $camp_lists = preg_replace("/.$/i","",$camp_lists); if (strlen($camp_lists)<2) {$camp_lists="''";} $searchmethodSQL=" and list_id IN($camp_lists)"; } if (preg_match('/CAMPAIGNLISTS/',$agent_lead_search_method)) { $stmt="SELECT list_id,active from vicidial_lists where campaign_id='$campaign' and active='Y';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00376',$user,$server_ip,$session_name,$one_mysql_log);} $lists_to_parse = mysqli_num_rows($rslt); $camp_lists=''; $o=0; while ($lists_to_parse > $o) { $rowx=mysqli_fetch_row($rslt); $camp_lists .= "'$rowx[0]',"; $o++; } $camp_lists = preg_replace("/.$/i","",$camp_lists); if (strlen($camp_lists)<2) {$camp_lists="''";} $searchmethodSQL=" and list_id IN($camp_lists)"; } ##### BEGIN search queries and output ##### $stmt="SELECT count(*) from vicidial_list where $searchSQL $searchownerSQL $searchmethodSQL;"; ### LOG INSERTION Search Log Table ### $SQL_log = "$stmt|"; $SQL_log = preg_replace('/;/','',$SQL_log); $SQL_log = addslashes($SQL_log); $stmtL="INSERT INTO vicidial_lead_search_log set event_date='$NOW_TIME', user='$user', source='agent', results='0', search_query=\"$SQL_log\";"; if ($DB) {echo "|$stmtL|\n";} $rslt=mysql_to_mysqli($stmtL, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00377',$user,$server_ip,$session_name,$one_mysql_log);} $search_log_id = mysqli_insert_id($link); $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00378',$user,$server_ip,$session_name,$one_mysql_log);} $counts_to_print = mysqli_num_rows($rslt); if ($counts_to_print > 0) { $row=mysqli_fetch_row($rslt); $search_result_count = $row[0]; $end_process_time = date("U"); $search_seconds = ($end_process_time - $StarTtime); $stmtL="UPDATE vicidial_lead_search_log set results='$search_result_count',seconds='$search_seconds' where search_log_id='$search_log_id';"; if ($DB) {echo "|$stmtL|\n";} $rslt=mysql_to_mysqli($stmtL, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00379',$user,$server_ip,$session_name,$one_mysql_log);} echo "
\n"; echo ""; echo "Resultater fundet: $search_result_count"; echo "\n"; echo "
\n"; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; if ($search_result_count) { $stmt="SELECT first_name,last_name,phone_code,phone_number,status,last_local_call_time,lead_id,city,state,postal_code from vicidial_list where $searchSQL $searchownerSQL $searchmethodSQL order by last_local_call_time desc limit 1000;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00380',$user,$server_ip,$session_name,$one_mysql_log);} $out_logs_to_print = mysqli_num_rows($rslt); if ($format=='debug') {echo "|$out_logs_to_print|$stmt|";} $g=0; $u=0; while ($out_logs_to_print > $u) { $row=mysqli_fetch_row($rslt); $ALLsort[$g] = "$row[0]-----$g"; $ALLname[$g] = "$row[0] $row[1]"; $ALLphone_code[$g] = $row[2]; $ALLphone_number[$g] = $row[3]; $ALLstatus[$g] = $row[4]; $ALLcall_date[$g] = $row[5]; $ALLlead_id[$g] = $row[6]; $ALLcity[$g] = $row[7]; $ALLstate[$g] = $row[8]; $ALLpostal_code[$g] = $row[9]; $g++; $u++; } if ($g < 1) {echo "";} $u=0; while ($g > $u) { $sort_split = explode("-----",$ALLsort[$u]); $i = $sort_split[1]; if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#B9CBFD"';} else {$bgcolor='bgcolor="#9BB9FB"';} $u++; echo ""; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; if ($inbound_lead_search < 1) { if ($manual_dial_filter > 0) {echo "\n";} else {echo "\n";} } else { echo "\n"; } echo "\n"; } $end_process_time = date("U"); $search_seconds = ($end_process_time - $StarTtime); $stmtL="UPDATE vicidial_lead_search_log set sekunder='$search_seconds' where search_log_id='$search_log_id';"; if ($DB) {echo "|$stmtL|\n";} $rslt=mysql_to_mysqli($stmtL, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtL,'00381',$user,$server_ip,$session_name,$one_mysql_log);} } else {echo "";} echo "
  #     fulde navn     telefon     STATUS     sidste opkald     by     stat     zip     info     RING  
Ingen resultater fundet
$u$ALLname[$i] $ALLphone_code[$i] $ALLphone_number[$i] $ALLstatus[$i] $ALLcall_date[$i] $ALLcity[$i] $ALLstate[$i] $ALLpostal_code[$i] info RING RING Vælg
Ingen resultater fundet
"; echo "
"; echo "Gå tilbage"; echo "
"; } else { echo "fejl: der var et problem med dine søgetermer\n"; echo "

"; echo "Gå tilbage"; echo ""; exit; } ##### END search queries and output ##### } else { echo "ERROR: Kampanje not found\n"; echo "

"; echo "Gå tilbage"; echo ""; exit; } } ################################################################################ ### SEARCHCONTACTSRESULTSview - display search results for contacts search ################################################################################ if ($ACTION == 'SEARCHCONTACTSRESULTSview') { if (strlen($stage) < 3) {$stage = '670';} $stmt="SELECT agent_lead_search_method,manual_dial_list_id from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00431',$user,$server_ip,$session_name,$one_mysql_log);} $camps_to_print = mysqli_num_rows($rslt); if ($camps_to_print > 0) { $row=mysqli_fetch_row($rslt); $agent_lead_search_method = $row[0]; $manual_dial_list_id = $row[1]; $searchSQL=''; $searchmethodSQL=''; $last_name = preg_replace("/\'|\"|\\\\|;/","",$last_name); $first_name = preg_replace("/\'|\"|\\\\|;/","",$first_name); $phone_number = preg_replace("/\'|\"|\\\\|;/","",$phone_number); $bu_name = preg_replace("/\'|\"|\\\\|;/","",$bu_name); $department = preg_replace("/\'|\"|\\\\|;/","",$department); $group_name = preg_replace("/\'|\"|\\\\|;/","",$group_name); $job_title = preg_replace("/\'|\"|\\\\|;/","",$job_title); $location = preg_replace("/\'|\"|\\\\|;/","",$location); if (strlen($phone_number) >= 2) { $searchSQL .= "office_num='$phone_number'"; } elseif (strlen($last_name) > 0) { $searchSQL = "last_name='$last_name'"; if (strlen($first_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "first_name='$first_name'"; } if (strlen($bu_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "bu_name='$bu_name'"; } if (strlen($department) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "department='$department'"; } if (strlen($group_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "group_name='$group_name'"; } if (strlen($job_title) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "job_title='$job_title'"; } if (strlen($location) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "location='$location'"; } } elseif (strlen($first_name) > 0) { $searchSQL = "first_name='$first_name'"; if (strlen($bu_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "bu_name='$bu_name'"; } if (strlen($department) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "department='$department'"; } if (strlen($group_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "group_name='$group_name'"; } if (strlen($job_title) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "job_title='$job_title'"; } if (strlen($location) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "location='$location'"; } } elseif (strlen($bu_name) > 0) { $searchSQL = "bu_name='$bu_name'"; if (strlen($department) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "department='$department'"; } if (strlen($group_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "group_name='$group_name'"; } if (strlen($job_title) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "job_title='$job_title'"; } if (strlen($location) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "location='$location'"; } } elseif (strlen($department) > 0) { $searchSQL = "department='$department'"; if (strlen($group_name) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "group_name='$group_name'"; } if (strlen($job_title) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "job_title='$job_title'"; } if (strlen($location) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "location='$location'"; } } elseif (strlen($group_name) > 0) { $searchSQL = "group_name='$group_name'"; if (strlen($job_title) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "job_title='$job_title'"; } if (strlen($location) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "location='$location'"; } } elseif (strlen($job_title) > 0) { $searchSQL = "job_title='$job_title'"; if (strlen($location) > 0) { if (strlen($searchSQL) > 10) {$searchSQL .= " and ";} $searchSQL .= "location='$location'"; } } elseif (strlen($location) > 0) { $searchSQL = "location='$location'"; } else { echo "FEJL: Du skal indtaste søgetermer, skal en af ​​disse være befolket: kontor nummer, efternavn, fornavn\n"; echo "

"; echo "Gå tilbage"; echo ""; exit; } ##### BEGIN search queries and output ##### $stmt="SELECT count(*) from contact_information where $searchSQL;"; ### LOG INSERTION Search Log Table ### $SQL_log = "$stmt|"; $SQL_log = preg_replace('/;/','',$SQL_log); $SQL_log = addslashes($SQL_log); $stmtL="INSERT INTO vicidial_lead_search_log set event_date='$NOW_TIME', user='$user', source='agent', results='0', search_query=\"$SQL_log\";"; if ($DB) {echo "|$stmtL|\n";} $rslt=mysql_to_mysqli($stmtL, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtL,'00432',$user,$server_ip,$session_name,$one_mysql_log);} $search_log_id = mysqli_insert_id($link); if ( (preg_match("/contact_information/",$tables_use_alt_log_db)) and (strlen($alt_log_server_ip)>4) and (strlen($alt_log_dbname)>0) ) { $linkALT=mysqli_connect("$alt_log_server_ip", "$alt_log_login", "$alt_log_pass"); mysqli_select_db($linkALT, "$alt_log_dbname"); } else {$linkALT = $link;} $rsltALT=mysql_to_mysqli($stmt, $linkALT); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkALT,$mel,$stmt,'00433',$user,$server_ip,$session_name,$one_mysql_log);} $counts_to_print = mysqli_num_rows($rsltALT); if ($counts_to_print > 0) { $row=mysqli_fetch_row($rsltALT); $search_result_count = $row[0]; $end_process_time = date("U"); $search_seconds = ($end_process_time - $StarTtime); $stmtL="UPDATE vicidial_lead_search_log set results='$search_result_count',seconds='$search_seconds' where search_log_id='$search_log_id';"; if ($DB) {echo "|$stmtL|\n";} $rslt=mysql_to_mysqli($stmtL, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtL,'00434',$user,$server_ip,$session_name,$one_mysql_log);} echo "
\n"; echo ""; echo "Resultater fundet: $search_result_count"; echo "\n"; echo "
\n"; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; if ($search_result_count) { $stmt="SELECT first_name,last_name,office_num,cell_num,other_num1,other_num2,bu_name,department,group_name,job_title,location from contact_information where $searchSQL order by first_name,last_name desc limit 1000;"; $rsltALT=mysql_to_mysqli($stmt, $linkALT); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkALT,$mel,$stmt,'00435',$user,$server_ip,$session_name,$one_mysql_log);} $out_logs_to_print = mysqli_num_rows($rsltALT); if ($format=='debug') {echo "|$out_logs_to_print|$stmt|";} $g=0; $u=0; while ($out_logs_to_print > $u) { $row=mysqli_fetch_row($rsltALT); $ALLsort[$g] = "$row[0]-----$g"; $ALLfirst[$g] = $row[0]; $ALLlast[$g] = $row[1]; $ALLoffice_num[$g] = $row[2]; $ALLcell_num[$g] = $row[3]; $ALLother_num1[$g] = $row[4]; $ALLother_num2[$g] = $row[5]; $ALLbu_name[$g] = $row[6]; $ALLdepartment[$g] = $row[7]; $ALLgroup_name[$g] = $row[8]; $ALLjob_title[$g] = $row[9]; $ALLlocation[$g] = $row[10]; $g++; $u++; } if ($g < 1) {echo "";} $u=0; while ($g > $u) { $sort_split = explode("-----",$ALLsort[$u]); $i = $sort_split[1]; if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#B9CBFD"';} else {$bgcolor='bgcolor="#9BB9FB"';} $u++; echo ""; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo ""; echo ""; echo "\n"; } $end_process_time = date("U"); $search_seconds = ($end_process_time - $StarTtime); $stmtL="UPDATE vicidial_lead_search_log set sekunder='$search_seconds' where search_log_id='$search_log_id';"; if ($DB) {echo "|$stmtL|\n";} $rslt=mysql_to_mysqli($stmtL, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtL,'00436',$user,$server_ip,$session_name,$one_mysql_log);} } else {echo "";} echo "
  #     FIRST NAME     sidste NAME     OFFICE     MOBILE     OTHER 1     OTHER 2     BU NAME  
Ingen resultater fundet
$u $ALLfirst[$i] $ALLlast[$i]   $ALLoffice_num[$i]   $ALLcell_num[$i]   $ALLother_num1[$i]   $ALLother_num2[$i] $ALLbu_name[$i]
            Dept: $ALLdepartment[$i]       Group: $ALLgroup_name[$i]       Job: $ALLjob_title[$i]       location: $ALLlocation[$i]
Ingen resultater fundet
"; echo "
"; echo "Gå tilbage"; echo "
"; } else { echo "fejl: der var et problem med dine søgetermer\n"; echo "

"; echo "Gå tilbage"; echo ""; exit; } ##### END search queries and output ##### } else { echo "ERROR: Kampanje not found\n"; echo "

"; echo "Gå tilbage"; echo ""; exit; } } ################################################################################ ### LEADINFOview - display the information for a lead and logs for that lead ################################################################################ if ($ACTION == 'LEADINFOview') { if (strlen($lead_id) < 1) {echo "ERROR: no lede id";} else { $hide_dial_links=0; echo "
\n"; if ($search == 'logfirst') {$hide_dial_links++;} if ($inbound_lead_search > 0) {$hide_dial_links++;} ### BEGIN Display callback information ### $callback_id = preg_replace('/\D/','',$callback_id); if (strlen($callback_id) > 0) { $stmt="SELECT status,entry_time,callback_time,modify_date,user,recipient,comments,lead_status from vicidial_callbacks where lead_id='$lead_id' and callback_id='$callback_id' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00397',$user,$server_ip,$session_name,$one_mysql_log);} $cb_to_print = mysqli_num_rows($rslt); if ($format=='debug') {echo "|$cb_to_print|$stmt|";} if ($cb_to_print > 0) { $row=mysqli_fetch_row($rslt); echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo "
Tilbagekald status:   $row[0]
Tilbagekald Lead status:   $row[7]
Tilbagekald Nedstigning:   $row[1]
Tilbagekald Trigger Time:   $row[2]
Tilbagekald Kommentarer:   $row[6]
"; echo "
"; $hide_dial_links++; } } ### END Display callback information ### ### find the screen_label for this campaign $stmt="SELECT screen_labels,hide_call_log_info from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00416',$user,$server_ip,$session_name,$one_mysql_log);} $csl_to_print = mysqli_num_rows($rslt); if ($format=='debug') {echo "|$csl_to_print|$stmt|";} if ($csl_to_print > 0) { $row=mysqli_fetch_row($rslt); $screen_labels = $row[0]; $hide_call_log_info = $row[1]; } ### BEGIN Display lead info and custom fields ### ### BEGIN find any custom field labels ### $INFOout=''; $label_title = ' Títel'; $label_first_name = 'Første'; $label_middle_initial = 'MI'; $label_last_name = 'Sidste '; $label_address1 = 'Adresse1'; $label_address2 = 'Adresse2'; $label_address3 = 'Adresse3'; $label_city = 'By'; $label_state = ' Stat'; $label_province = 'Provins'; $label_postal_code = 'Postnummer'; $label_vendor_lead_code = 'Vendor ID'; $label_gender = ' Gender'; $label_phone_number = 'Telefon'; $label_phone_code = 'Landsnummer'; $label_alt_phone = 'Alt. telefon'; $label_security_phrase = 'Vis'; $label_email = ' Email'; $label_comments = ' kommentar'; $stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,label_hide_field_logs from system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00417',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); if (strlen($row[0])>0) {$label_title = $row[0];} if (strlen($row[1])>0) {$label_first_name = $row[1];} if (strlen($row[2])>0) {$label_middle_initial = $row[2];} if (strlen($row[3])>0) {$label_last_name = $row[3];} if (strlen($row[4])>0) {$label_address1 = $row[4];} if (strlen($row[5])>0) {$label_address2 = $row[5];} if (strlen($row[6])>0) {$label_address3 = $row[6];} if (strlen($row[7])>0) {$label_city = $row[7];} if (strlen($row[8])>0) {$label_state = $row[8];} if (strlen($row[9])>0) {$label_province = $row[9];} if (strlen($row[10])>0) {$label_postal_code = $row[10];} if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];} if (strlen($row[12])>0) {$label_gender = $row[12];} if (strlen($row[13])>0) {$label_phone_number = $row[13];} if (strlen($row[14])>0) {$label_phone_code = $row[14];} if (strlen($row[15])>0) {$label_alt_phone = $row[15];} if (strlen($row[16])>0) {$label_security_phrase = $row[16];} if (strlen($row[17])>0) {$label_email = $row[17];} if (strlen($row[18])>0) {$label_comments = $row[18];} $label_hide_field_logs = $row[19]; if ( ($screen_labels != '--SYSTEM-SETTINGS--') and (strlen($screen_labels)>1) ) { $stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,label_hide_field_logs from vicidial_screen_labels where label_id='$screen_labels' and active='Y' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00418',$user,$server_ip,$session_name,$one_mysql_log);} $screenlabels_count = mysqli_num_rows($rslt); if ($screenlabels_count > 0) { $row=mysqli_fetch_row($rslt); if (strlen($row[0])>0) {$label_title = $row[0];} if (strlen($row[1])>0) {$label_first_name = $row[1];} if (strlen($row[2])>0) {$label_middle_initial = $row[2];} if (strlen($row[3])>0) {$label_last_name = $row[3];} if (strlen($row[4])>0) {$label_address1 = $row[4];} if (strlen($row[5])>0) {$label_address2 = $row[5];} if (strlen($row[6])>0) {$label_address3 = $row[6];} if (strlen($row[7])>0) {$label_city = $row[7];} if (strlen($row[8])>0) {$label_state = $row[8];} if (strlen($row[9])>0) {$label_province = $row[9];} if (strlen($row[10])>0) {$label_postal_code = $row[10];} if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];} if (strlen($row[12])>0) {$label_gender = $row[12];} if (strlen($row[13])>0) {$label_phone_number = $row[13];} if (strlen($row[14])>0) {$label_phone_code = $row[14];} if (strlen($row[15])>0) {$label_alt_phone = $row[15];} if (strlen($row[16])>0) {$label_security_phrase = $row[16];} if (strlen($row[17])>0) {$label_email = $row[17];} if (strlen($row[18])>0) {$label_comments = $row[18];} $label_hide_field_logs = $row[19]; ### END find any custom field labels ### $hide_gender=0; if ($label_gender == '---HIDE---') {$hide_gender=1;} } } ### END find any custom field labels ### $INFOout .= ""; $stmt="SELECT status,vendor_lead_code,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id from vicidial_list where lead_id='$lead_id' limit 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00398',$user,$server_ip,$session_name,$one_mysql_log);} $info_to_print = mysqli_num_rows($rslt); if ($format=='debug') {$INFOout .= "|$out_logs_to_print|$stmt|";} if ($info_to_print > 0) { $row=mysqli_fetch_row($rslt); ##### BEGIN check for postal_code and phone time zones if alert enabled $post_phone_time_diff_alert_message=''; $stmt="SELECT post_phone_time_diff_alert,local_call_time FROM vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00415',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $camp_pptda_ct = mysqli_num_rows($rslt); if ($camp_pptda_ct > 0) { $rowx=mysqli_fetch_row($rslt); $post_phone_time_diff_alert = $rowx[0]; $local_call_time = $rowx[1]; } if ( ($post_phone_time_diff_alert == 'ENABLED') or (preg_match("/OUTSIDE_CALLTIME/",$post_phone_time_diff_alert)) ) { $postal_code = $row[17]; $phone_code = $row[5]; $phone_number = $row[6]; $state = $row[15]; ### get current gmt_offset of the phone_number $postalgmtNOW = ''; $USarea = substr($phone_number, 0, 3); $PHONEgmt_offset = lookup_gmt($phone_code,$USarea,$state,$LOCAL_GMT_OFF_STD,$Shour,$Smin,$Ssec,$Smon,$Smday,$Syear,$postalgmtNOW,$postal_code); $PHONEdialable = dialable_gmt($DB,$link,$local_call_time,$PHONEgmt_offset,$state); $postalgmtNOW = 'POSTAL'; $POSTgmt_offset = lookup_gmt($phone_code,$USarea,$state,$LOCAL_GMT_OFF_STD,$Shour,$Smin,$Ssec,$Smon,$Smday,$Syear,$postalgmtNOW,$postal_code); $POSTdialable = dialable_gmt($DB,$link,$local_call_time,$POSTgmt_offset,$state); # $post_phone_time_diff_alert_message = "$POSTgmt_offset|$POSTdialable|$postal_code --- $PHONEgmt_offset|$PHONEdialable|$USarea"; $post_phone_time_diff_alert_message = ''; if ($PHONEgmt_offset != $POSTgmt_offset) { $post_phone_time_diff_alert_message .= "telefon og postnummer tidszone mismatch! "; if ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_ONLY') { $post_phone_time_diff_alert_message=''; if ($PHONEdialable < 1) {$post_phone_time_diff_alert_message .= " Telefon Area Code Udenfor Dialable Zone $PHONEgmt_offset       ";} if ($POSTdialable < 1) {$post_phone_time_diff_alert_message .= " Postnummer Udenfor Dialable Zone $POSTgmt_offset";} } } if ( ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_PHONE') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_POSTAL') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_BOTH') ) {$post_phone_time_diff_alert_message = '';} if ( ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_PHONE') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_BOTH') ) { if ($PHONEdialable < 1) {$post_phone_time_diff_alert_message .= " Telefon Area Code Udenfor Dialable Zone $PHONEgmt_offset       ";} } if ( ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_POSTAL') or ($post_phone_time_diff_alert == 'OUTSIDE_CALLTIME_BOTH') ) { if ($POSTdialable < 1) {$post_phone_time_diff_alert_message .= " Postnummer Udenfor Dialable Zone $POSTgmt_offset ";} } if (strlen($post_phone_time_diff_alert_message)>5) {$INFOout .= "";} } ##### END check for postal_code and phone time zones if alert enabled $INFOout .= ""; if ( ($label_vendor_lead_code!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} $INFOout .= ""; $INFOout .= ""; $INFOout .= ""; if ( ($label_phone_code!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_phone_number!='---HIDE---') or ($label_hide_field_logs=='N') ) { $INFOout .= ""; if ($inbound_lead_search > 0) {$INFOout .= "";} if ( ($label_title!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_first_name!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_middle_initial!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_last_name!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_address1!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_address2!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_address3!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_city!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_state!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_province!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_postal_code!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} $INFOout .= ""; if ( ($label_gender!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_alt_phone!='---HIDE---') or ($label_hide_field_logs=='N') ) { $INFOout .= ""; if ( ($label_email!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_security_phrase!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ( ($label_comments!='---HIDE---') or ($label_hide_field_logs=='N') ) {$INFOout .= "";} if ($hide_call_log_info=='N') {$INFOout .= "";} $INFOout .= ""; # $INFOout .= ""; # $INFOout .= ""; # $INFOout .= ""; $entry_list_id = $row[28]; $CFoutput=''; $stmt="SHOW TABLES LIKE \"custom_$entry_list_id\";"; if ($DB>0) {$INFOout .= "$stmt";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00382',$user,$server_ip,$session_name,$one_mysql_log);} $tablecount_to_print = mysqli_num_rows($rslt); if ($tablecount_to_print > 0) { $stmt="SELECT count(*) from custom_$entry_list_id where lead_id='$lead_id';"; if ($DB>0) {$INFOout .= "$stmt";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00383',$user,$server_ip,$session_name,$one_mysql_log);} $fieldscount_to_print = mysqli_num_rows($rslt); if ($fieldscount_to_print > 0) { $rowx=mysqli_fetch_row($rslt); $custom_records_count = $rowx[0]; $select_SQL=''; $stmt="SHOW COLUMNS FROM custom_$entry_list_id where Field != 'lead_id';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00384',$user,$server_ip,$session_name,$one_mysql_log);} $fields_to_print = mysqli_num_rows($rslt); $select_SQL=''; $o=0; while ($fields_to_print > $o) { $rowx=mysqli_fetch_row($rslt); $select_SQL .= "$rowx[0],"; $A_field_name[$o] = $rowx[0]; $o++; } $select_SQL = preg_replace("/.$/",'',$select_SQL); if (strlen($select_SQL) > 0) { $stmt="SELECT $select_SQL FROM custom_$entry_list_id where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00385',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {$INFOout .= "$stmt\n";} $list_lead_ct = mysqli_num_rows($rslt); if ($list_lead_ct > 0) { $row=mysqli_fetch_row($rslt); $o=0; while ($fields_to_print > $o) { $A_field_value = trim("$row[$o]"); $INFOout .= ""; $o++; } } } } } } $INFOout .= "
$post_phone_time_diff_alert_message
Status:   $row[0]
$label_vendor_lead_code:   $row[1]
List ID:   $row[2]
tidszone:   $row[3]
kaldte siden sidste nulstilling:   $row[4]
$label_phone_code:   $row[5]
$label_phone_number:   $row[6] -         "; if ($hide_dial_links < 1) { if ($manual_dial_filter > 0) {$INFOout .= " RING ";} else {$INFOout .= " RING ";} } } if ( ($label_phone_number=='---HIDE---') and ($hide_dial_links < 1) ) { if ($manual_dial_filter > 0) {$INFOout .= "
dial link:   RING ";} else {$INFOout .= "
dial link:   RING ";} } $INFOout .= "
vælge denne bly
$label_title:   $row[7]
$label_first_name:   $row[8]
$label_middle_initial:   $row[9]
$label_last_name:   $row[10]
$label_address1:   $row[11]
$label_address2:   $row[12]
$label_address3:   $row[13]
$label_city:   $row[14]
$label_state:   $row[15]
$label_province:   $row[16]
$label_postal_code:   $row[17]
Country:   $row[18]
$label_gender:   $row[19]
$label_alt_phone:   $row[20] -         "; if ($hide_dial_links < 1) { if ($manual_dial_filter > 0) {$INFOout .= " RING ";} else {$INFOout .= " RING ";} } } $INFOout .= "
$label_email:   $row[21]
$label_security_phrase:   $row[22]
$label_comments:   $row[23]
Antallet af opkald:   $row[24]
sidste lokalt opkald tid:   $row[25]
Rank:   $row[26]
Owner:   $row[27]
Entry List ID:   $row[28]
$A_field_name[$o]:   $A_field_value
"; $INFOout .= "
"; ### END Display lead info and custom fields ### ### BEGIN Gather Call Log and notes ### $NOTESout=''; if ($hide_call_log_info=='N') { if ($search != 'logfirst') {$NOTESout .= "
CALL log for denne LEAD:
\n";} $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; # $NOTESout .= ""; # $NOTESout .= ""; $NOTESout .= ""; $stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,alt_dial,comments,uniqueid,user from vicidial_log where lead_id='$lead_id' order by call_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00580',$user,$server_ip,$session_name,$one_mysql_log);} $out_logs_to_print = mysqli_num_rows($rslt); if ($format=='debug') {$NOTESout .= "|$out_logs_to_print|$stmt|";} $g=0; $u=0; while ($out_logs_to_print > $u) { $row=mysqli_fetch_row($rslt); $ALLsort[$g] = "$row[0]-----$g"; $ALLstart_epoch[$g] = $row[0]; $ALLcall_date[$g] = $row[1]; $ALLcampaign_id[$g] = $row[2]; $ALLlength_in_sec[$g] = $row[3]; $ALLstatus[$g] = $row[4]; $ALLphone_code[$g] = $row[5]; $ALLphone_number[$g] = $row[6]; $ALLlead_id[$g] = $row[7]; $ALLhangup_reason[$g] = $row[8]; $ALLalt_dial[$g] = $row[9]; $ALLuniqueid[$g] = $row[11]; $ALLuser[$g] = $row[12]; $ALLin_out[$g] = "OUT-AUTO"; if ($row[10] == 'MANUAL') {$ALLin_out[$g] = "OUT-MANUAL";} $stmtA="SELECT call_notes FROM vicidial_call_notes WHERE lead_id='$ALLlead_id[$g]' and vicidial_id='$ALLuniqueid[$g]';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00581',$user,$server_ip,$session_name,$one_mysql_log);} $out_notes_to_print = mysqli_num_rows($rslt); if ($out_notes_to_print > 0) { $rowA=mysqli_fetch_row($rsltA); $Allcall_notes[$g] = $rowA[0]; if (strlen($Allcall_notes[$g]) > 0) {$Allcall_notes[$g] = "NOTES: $Allcall_notes[$g]";} } $stmtA="SELECT full_name FROM vicidial_users WHERE user='$ALLuser[$g]';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00582',$user,$server_ip,$session_name,$one_mysql_log);} $users_to_print = mysqli_num_rows($rslt); if ($users_to_print > 0) { $rowA=mysqli_fetch_row($rsltA); $ALLuser[$g] .= " - $rowA[0]"; } $Allcounter[$g] = $g; $g++; $u++; } $stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,queue_seconds,uniqueid,closecallid,user from vicidial_closer_log where lead_id='$lead_id' order by call_date desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00583',$user,$server_ip,$session_name,$one_mysql_log);} $in_logs_to_print = mysqli_num_rows($rslt); if ($format=='debug') {$NOTESout .= "|$in_logs_to_print|$stmt|";} $u=0; while ($in_logs_to_print > $u) { $row=mysqli_fetch_row($rslt); $ALLsort[$g] = "$row[0]-----$g"; $ALLstart_epoch[$g] = $row[0]; $ALLcall_date[$g] = $row[1]; $ALLcampaign_id[$g] = $row[2]; $ALLlength_in_sec[$g] = ($row[3] - $row[9]); if ($ALLlength_in_sec[$g] < 0) {$ALLlength_in_sec[$g]=0;} $ALLstatus[$g] = $row[4]; $ALLphone_code[$g] = $row[5]; $ALLphone_number[$g] = $row[6]; $ALLlead_id[$g] = $row[7]; $ALLhangup_reason[$g] = $row[8]; $ALLuniqueid[$g] = $row[10]; $ALLclosecallid[$g] = $row[11]; $ALLuser[$g] = $row[12]; $ALLalt_dial[$g] = "MAIN"; $ALLin_out[$g] = "IN"; $stmtA="SELECT call_notes FROM vicidial_call_notes WHERE lead_id='$ALLlead_id[$g]' and vicidial_id='$ALLclosecallid[$g]';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00584',$user,$server_ip,$session_name,$one_mysql_log);} $in_notes_to_print = mysqli_num_rows($rslt); if ($in_notes_to_print > 0) { $rowA=mysqli_fetch_row($rsltA); $Allcall_notes[$g] = $rowA[0]; if (strlen($Allcall_notes[$g]) > 0) {$Allcall_notes[$g] = "NOTES: $Allcall_notes[$g]";} } $stmtA="SELECT full_name FROM vicidial_users WHERE user='$ALLuser[$g]';"; $rsltA=mysql_to_mysqli($stmtA, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00585',$user,$server_ip,$session_name,$one_mysql_log);} $users_to_print = mysqli_num_rows($rslt); if ($users_to_print > 0) { $rowA=mysqli_fetch_row($rsltA); $ALLuser[$g] .= " - $rowA[0]"; } $Allcounter[$g] = $g; $g++; $u++; } if ($g > 0) {sort($ALLsort, SORT_NUMERIC);} else {$NOTESout .= "";} $u=0; while ($g > $u) { $sort_split = explode("-----",$ALLsort[$u]); $i = $sort_split[1]; if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#B9CBFD"';} else {$bgcolor='bgcolor="#9BB9FB"';} $phone_number_display = $ALLphone_number[$i]; if ($disable_alter_custphone == 'HIDE') {$phone_number_display = 'XXXXXXXXXX';} $u++; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= "\n"; } $NOTESout .= "
  #     dato\/tid     agent     længde     STATUS     telefon     kampagne     ind og ud     suppleant     dille  
  fulde navn  
Ingen opkald fundet
$u$ALLcall_date[$i] $ALLuser[$i] $ALLlength_in_sec[$i] $ALLstatus[$i] $ALLphone_code[$i] $phone_number_display $ALLcampaign_id[$i] $ALLin_out[$i] $ALLalt_dial[$i] $ALLhangup_reason[$i]
$Allcall_notes[$i]
"; $NOTESout .= "
"; } ### END Gather Call Log and notes ### ### BEGIN Email log if ($allow_emails>0) { $NOTESout .= "
email loggen for denne bly:
\n"; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= "\n"; $stmt="SELECT email_log_id,email_row_id,lead_id,email_date,user,email_to,message,campaign_id,attachments from vicidial_email_log where lead_id='$lead_id' order by email_date desc limit 500;"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00586',$user,$server_ip,$session_name,$one_mysql_log);} $logs_to_print = mysqli_num_rows($rslt); $u=0; while ($logs_to_print > $u) { $row=mysqli_fetch_row($rslt); if (preg_match("/1$|3$|5$|7$|9$/i", $u)) {$bgcolor='bgcolor="#B9CBFD"';} else {$bgcolor='bgcolor="#9BB9FB"';} if (strlen($row[6])>400) {$row[6]=substr($row[6],0,400)."...";} $row[8]=preg_replace('/\|/', ', ', $row[8]); $row[8]=preg_replace('/,\s+$/', '', $row[8]); $u++; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= ""; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= ""; $NOTESout .= "\n"; $NOTESout .= "\n"; $NOTESout .= "\n"; } $NOTESout .= "
#   dato\/tid   agent   kampagne   e-mail til   vedhæftede filer
$u   $row[3]   $row[4]   $row[7]   $row[5]   $row[8]
  MESSAGE: $row[6]
"; } ### END Email Log ## if ($search == 'logfirst') {echo "$NOTESout\n$INFOout\n";} else {echo "$INFOout\n$NOTESout\n";} echo "
"; } } ################################################################################ ### CALLSINQUEUEgrab - grab a call in queue and reserve it for that agent ################################################################################ if ($ACTION == 'CALLSINQUEUEgrab') { $stmt="SELECT view_calls_in_queue,grab_calls_in_queue from vicidial_campaigns where campaign_id='$campaign'"; if ($non_latin > 0) {$rslt=mysql_to_mysqli($link, "SET NAMES 'UTF8'");} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00233',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $view_calls_in_queue = $row[0]; $grab_calls_in_queue = $row[1]; if ( (preg_match('/NONE/i',$view_calls_in_queue)) or (preg_match('/N/i',$grab_calls_in_queue)) ) { echo "ERROR: Muligheden for at se opkald i kø er ikke aktivt i denne kampanje\n"; exit; } else { $stmtU="UPDATE vicidial_auto_calls set agent_grab=\"$user\" where auto_call_id='$stage' and agent_grab='' and status='LIVE';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmtU, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtU,'00234',$user,$server_ip,$session_name,$one_mysql_log);} $VACaffected_rows = mysqli_affected_rows($link); if ($VACaffected_rows > 0) { $stmt="SELECT call_time,campaign_id,uniqueid,phone_number,lead_id,queue_priority,call_type from vicidial_auto_calls where auto_call_id='$stage';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00270',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$vac_count = mysqli_num_rows($rslt);} if ($vac_count > 0) { $row=mysqli_fetch_row($rslt); $GCcall_time = $row[0]; $GCcampaign_id = $row[1]; $GCuniqueid = $row[2]; $GCphone_number = $row[3]; $GClead_id = $row[4]; $GCqueue_priority = $row[5]; $GCcall_type = $row[6]; $stmt="INSERT INTO vicidial_grab_call_log SET auto_call_id='$stage',user='$user',event_date='$NOW_TIME',call_time='$GCcall_time',campaign_id='$GCcampaign_id',uniqueid='$GCuniqueid',phone_number='$GCphone_number',lead_id='$GClead_id',queue_priority='$GCqueue_priority',call_type='$GCcall_type';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00271',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysqli_affected_rows($link); } echo "SUCCESS: Call $stage grabbed for $user"; } else { echo "ERROR: Call $stage could not be grabbed for $user\n"; } $stmtD="SELECT * from vicidial_auto_calls where auto_call_id='$stage';"; $rslt=mysql_to_mysqli($stmtD, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtD,'00321',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$DEBUGvac_count = mysqli_num_rows($rslt);} if ($DEBUGvac_count > 0) { $row=mysqli_fetch_row($rslt); if ($WeBRooTWritablE > 0) { $fp = fopen ("./vicidial_debug.txt", "a"); fwrite ($fp, "$NOW_TIME|GRAB_CALL |$stmtU|$VACaffected_rows|$stmtD|$row[0]|$row[1]|$row[2]|$row[3]|$row[4]|$row[5]|$row[6]|$row[7]|$row[8]|$row[9]|$row[10]|$row[11]|$row[12]|$row[13]|$row[14]|$row[15]|$row[16]|$row[17]|$row[18]|\n"); fclose($fp); } } exit; } } ################################################################################ ### CalLBacKLisT - List the USERONLY callbacks for an agent ################################################################################ if ($ACTION == 'CalLBacKLisT') { $campaignCBhoursSQL = ''; $stmt = "SELECT callback_hours_block,callback_list_calltime,local_call_time from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00437',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$camp_count = mysqli_num_rows($rslt);} if ($camp_count > 0) { $row=mysqli_fetch_row($rslt); $callback_hours_block = $row[0]; $callback_list_calltime = $row[1]; $local_call_time = $row[2]; if ($callback_hours_block > 0) { $x_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-$callback_hours_block,date("i"),date("s"),date("m"),date("d"),date("Y"))); $campaignCBhoursSQL = "and entry_time < \"$x_hours_ago\""; } } $campaignCBsql = ''; if ($agentonly_callback_campaign_lock > 0) {$campaignCBsql = "and campaign_id='$campaign'";} $stmt = "SELECT callback_id,lead_id,campaign_id,status,entry_time,callback_time,comments from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql $campaignCBhoursSQL and status NOT IN('INACTIVE','DEAD') order by callback_time;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00178',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$callbacks_count = mysqli_num_rows($rslt);} echo "$callbacks_count\n"; $loop_count=0; while ($callbacks_count>$loop_count) { $row=mysqli_fetch_row($rslt); $callback_id[$loop_count] = $row[0]; $lead_id[$loop_count] = $row[1]; $campaign_id[$loop_count] = $row[2]; $status[$loop_count] = $row[3]; $entry_time[$loop_count] = $row[4]; $callback_time[$loop_count] = $row[5]; $comments[$loop_count] = $row[6]; $loop_count++; } $loop_count=0; while ($callbacks_count>$loop_count) { $stmt = "SELECT first_name,last_name,phone_number,gmt_offset_now,state from vicidial_list where lead_id='$lead_id[$loop_count]';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00179',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $PHONEdialable=1; if ($callback_list_calltime == 'ENABLED') { $PHONEdialable = dialable_gmt($DB,$link,$local_call_time,$row[3],$row[4]); } echo "$row[0] ~$row[1] ~$row[2] ~$callback_id[$loop_count] ~$lead_id[$loop_count] ~$campaign_id[$loop_count] ~$status[$loop_count] ~$entry_time[$loop_count] ~$callback_time[$loop_count] ~$comments[$loop_count] ~$PHONEdialable\n"; $loop_count++; } } ################################################################################ ### CalLBacKCounT - send the count of the USERONLY callbacks for an agent ################################################################################ if ($ACTION == 'CalLBacKCounT') { $campaignCBhoursSQL = ''; $stmt = "SELECT callback_hours_block from vicidial_campaigns where campaign_id='$campaign';"; $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00438',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$camp_count = mysqli_num_rows($rslt);} if ($camp_count > 0) { $row=mysqli_fetch_row($rslt); $callback_hours_block = $row[0]; if ($callback_hours_block > 0) { $x_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-$callback_hours_block,date("i"),date("s"),date("m"),date("d"),date("Y"))); $campaignCBhoursSQL = "and entry_time < \"$x_hours_ago\""; } } $campaignCBsql = ''; if ($agentonly_callback_campaign_lock > 0) {$campaignCBsql = "and campaign_id='$campaign'";} $stmt = "SELECT count(*) from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql $campaignCBhoursSQL and status NOT IN('INACTIVE','DEAD');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00180',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $cbcount=$row[0]; $stmt = "SELECT count(*) from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql $campaignCBhoursSQL and status IN('LIVE');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00332',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysqli_fetch_row($rslt); $cbcount_live=$row[0]; echo "$cbcount|$cbcount_live"; } ################################################################################ ### customer_3way_hangup_process - send the count of the USERONLY callbacks for an agent ################################################################################ if ($ACTION == 'customer_3way_hangup_process') { $stmt="UPDATE user_call_log SET customer_hungup='$status',customer_hungup_seconds='$stage' where lead_id='$lead_id' and user='$user' and call_type LIKE \"%3WAY%\" order by user_call_log_id desc limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00342',$user,$server_ip,$session_name,$one_mysql_log);} echo "DONE: $stage|$lead_id|$status"; } ################################################################################ ### DiaLableLeaDsCounT - send the count of the dialable leads in this campaign ################################################################################ if ($ACTION == 'DiaLableLeaDsCounT') { $stmt = "SELECT dialable_leads from vicidial_campaign_stats where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00252',$user,$server_ip,$session_name,$one_mysql_log);} if ($rslt) {$dialable_count = mysqli_num_rows($rslt);} if ($dialable_count > 0) { $row=mysqli_fetch_row($rslt); $DLcount = $row[0]; } echo "$DLcount"; } ################################################################################ ### Clear_API_Field - clears a single vicidial_live_agents field ################################################################################ if ($ACTION == 'Clear_API_Field') { $stmt="UPDATE vicidial_live_agents SET $comments='' where user='$user';"; if ($format=='debug') {echo "\n";} $rslt=mysql_to_mysqli($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00343',$user,$server_ip,$session_name,$one_mysql_log);} echo "DONE: $comments"; } if ($format=='debug') { $ENDtime = date("U"); $RUNtime = ($ENDtime - $StarTtime); echo "\n"; echo "\n\n\n"; } exit; ##### Hangup Cause Description Map ##### function hangup_cause_description($code) { global $hangup_cause_dictionary; if ( array_key_exists($code,$hangup_cause_dictionary) ) { return $hangup_cause_dictionary[$code]; } else { return "uidentificeret læg årsagskode."; } } ##### SIP Hangup Cause Description Map ##### function sip_hangup_cause_description($sip_code) { global $sip_hangup_cause_dictionary; if ( array_key_exists($sip_code,$sip_hangup_cause_dictionary) ) { return $sip_hangup_cause_dictionary[$sip_code]; } else { return "Unidentified SIP Hangup Cause Code."; } } ?>