";
echo "\n\n";
echo "\n\n";
if (strlen($group[0]) < 1)
{
echo "\n\n";
echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n";
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
$OUToutput = '';
$OUToutput .= "Outbound Calling Stats $NOW_TIME\n";
$OUToutput .= "\n";
$OUToutput .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
$OUToutput .= "---------- TOTALS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTALcallsRAW = $row[0];
$TOTALsec = $row[1];
$inTOTALcallsRAW=0;
if (eregi("YES",$include_rollover))
{
$length_in_secZ=0;
$queue_secondsZ=0;
$agent_alert_delayZ=0;
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_printZ = mysql_num_rows($rslt);
$y=0;
while ($y < $INallcalls_to_printZ)
{
$row=mysql_fetch_row($rslt);
$length_in_secZ = $row[0];
$queue_secondsZ = $row[1];
$agent_alert_delayZ = $row[2];
$TOTALdelay = round($agent_alert_delayZ / 1000);
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
if ($thiscallsec < 0)
{$thiscallsec = 0;}
$inTOTALsec = ($inTOTALsec + $thiscallsec);
$y++;
}
$inTOTALcallsRAW = $y;
$TOTALsec = ($TOTALsec + $inTOTALsec);
$inTOTALcalls = sprintf("%10s", $inTOTALcallsRAW);
}
$TOTALcalls = sprintf("%10s", $TOTALcallsRAW);
if ( ($row[0] < 1) or ($TOTALsec < 1) )
{$average_call_seconds = ' 0';}
else
{
$average_call_seconds = ($TOTALsec / $TOTALcallsRAW);
$average_call_seconds = round($average_call_seconds, 2);
$average_call_seconds = sprintf("%10s", $average_call_seconds);
}
$OUToutput .= "Total Calls placed from this Campaign: $TOTALcalls\n";
$OUToutput .= "Average Call Length for all Calls in seconds: $average_call_seconds\n";
if (eregi("YES",$include_rollover))
{$OUToutput .= "Calls that went to rollover In-Group: $inTOTALcalls\n";}
$OUToutput .= "\n";
$OUToutput .= "---------- HUMAN ANSWERS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$CIcallsRAW = $row[0];
$CIsec = $row[1];
if (eregi("YES",$include_rollover))
{
$length_in_secZ=0;
$queue_secondsZ=0;
$agent_alert_delayZ=0;
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and vicidial_closer_log.status IN($customer_interactive_statuses) $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_printZ = mysql_num_rows($rslt);
$y=0;
while ($y < $INallcalls_to_printZ)
{
$row=mysql_fetch_row($rslt);
$length_in_secZ = $row[0];
$queue_secondsZ = $row[1];
$agent_alert_delayZ = $row[2];
$CIdelay = round($agent_alert_delayZ / 1000);
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
if ($thiscallsec < 0)
{$thiscallsec = 0;}
$inCIsec = ($inCIsec + $thiscallsec);
$y++;
}
$inCIcallsRAW = $y;
$CIsec = ($CIsec + $inCIsec);
$CIcallsRAW = ($CIcallsRAW + $inCIcallsRAW);
}
$CIcalls = sprintf("%10s", $CIcallsRAW);
if ( ($CIcallsRAW < 1) or ($CIsec < 1) )
{$average_ci_seconds = ' 0';}
else
{
$average_ci_seconds = ($CIsec / $CIcallsRAW);
$average_ci_seconds = round($average_ci_seconds, 2);
$average_ci_seconds = sprintf("%10s", $average_ci_seconds);
}
$CIsec = sec_convert($CIsec,'H');
$OUToutput .= "Total Human Answered calls for this Campaign: $CIcalls\n";
$OUToutput .= "Average Call Length for all HA in seconds: $average_ci_seconds Total Time: $CIsec\n";
$OUToutput .= "\n";
$OUToutput .= "---------- DROPS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$DROPcalls = sprintf("%10s", $row[0]);
$DROPcallsRAW = $row[0];
$DROPseconds = $row[1];
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$stmt = "SELECT distinct status,status_name,human_answered,category from vicidial_campaign_statuses $group_SQL;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$camp_ANS_STAT_SQL = eregi_replace(",$",'',$camp_ANS_STAT_SQL);
$stmt="select count(*) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN($camp_ANS_STAT_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$ANSWERcalls = $row[0];
if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
{$DROPpercent = '0';}
else
{
$DROPpercent = (($DROPcallsRAW / $TOTALcalls) * 100);
$DROPpercent = round($DROPpercent, 2);
}
if ( ($DROPcalls < 1) or ($ANSWERcalls < 1) )
{$DROPANSWERpercent = '0';}
else
{
$DROPANSWERpercent = (($DROPcallsRAW / $ANSWERcalls) * 100);
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
}
if ( ($DROPseconds < 1) or ($DROPcallsRAW < 1) )
{$average_hold_seconds = ' 0';}
else
{
$average_hold_seconds = ($DROPseconds / $DROPcallsRAW);
$average_hold_seconds = round($average_hold_seconds, 2);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
}
$OUToutput .= "Total Outbound DROP Calls: $DROPcalls $DROPpercent%\n";
$OUToutput .= "Percent of DROP Calls taken out of Answers: $DROPcalls / $ANSWERcalls $DROPANSWERpercent%\n";
if (eregi("YES",$include_rollover))
{
if ( ($DROPcalls < 1) or ($CIcallsRAW < 1) )
{$inDROPANSWERpercent = '0';}
else
{
$inDROPANSWERpercent = (($DROPcallsRAW / $CIcallsRAW) * 100);
$inDROPANSWERpercent = round($inDROPANSWERpercent, 2);
}
$OUToutput .= "Percent of DROP/Answer Calls with Rollover: $DROPcalls / $CIcallsRAW $inDROPANSWERpercent%\n";
}
$OUToutput .= "Average Length for DROP Calls in seconds: $average_hold_seconds\n";
$stmt = "select closer_campaigns from vicidial_campaigns $group_SQL;";
$rslt=mysql_query($stmt, $link);
$ccamps_to_print = mysql_num_rows($rslt);
$c=0;
while ($ccamps_to_print > $c)
{
$row=mysql_fetch_row($rslt);
$closer_campaigns = $row[0];
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaignsSQL .= "'$closer_campaigns',";
$c++;
}
$closer_campaignsSQL = eregi_replace(",$",'',$closer_campaignsSQL);
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($closer_campaignsSQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTALanswers = ($row[0] + $ANSWERcalls);
$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$agent_non_pause_sec = $row[0];
if ($agent_non_pause_sec > 0)
{
$AVG_ANSWERagent_non_pause_sec = (($TOTALanswers / $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
}
else
{$AVG_ANSWERagent_non_pause_sec=0;}
$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
$OUToutput .= "Productivity Rating: $AVG_ANSWERagent_non_pause_sec\n";
$OUToutput .= "\n";
$OUToutput .= "---------- NO ANSWERS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN('NA','ADC','AB','CPDB','CPDUK','CPDATB','CPDNA','CPDREJ','CPDINV','CPDSUA','CPDSI','CPDSNC','CPDSR','CPDSUK','CPDSV','CPDERR') and (length_in_sec <= 60 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$autoNAcalls = sprintf("%10s", $row[0]);
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN('B','DC','N') and (length_in_sec <= 60 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$manualNAcalls = sprintf("%10s", $row[0]);
$totalNAcalls = ($autoNAcalls + $manualNAcalls);
$totalNAcalls = sprintf("%10s", $totalNAcalls);
if ( ($totalNAcalls < 1) or ($TOTALcalls < 1) )
{$NApercent = '0';}
else
{
$NApercent = (($totalNAcalls / $TOTALcalls) * 100);
$NApercent = round($NApercent, 2);
}
if ( ($row[0] < 1) or ($row[1] < 1) )
{$average_na_seconds = ' 0';}
else
{
$average_na_seconds = ($row[1] / $row[0]);
$average_na_seconds = round($average_na_seconds, 2);
$average_na_seconds = sprintf("%10s", $average_na_seconds);
}
$OUToutput .= "Total NA calls -Busy,Disconnect,RingNoAnswer: $totalNAcalls $NApercent%\n";
$OUToutput .= "Total auto NA calls -system-set: $autoNAcalls\n";
$OUToutput .= "Total manual NA calls -agent-set: $manualNAcalls\n";
$OUToutput .= "Average Call Length for NA Calls in seconds: $average_na_seconds\n";
##############################
######### CALL HANGUP REASON STATS
$TOTALcalls = 0;
$OUToutput .= "\n";
$OUToutput .= "---------- CALL HANGUP REASON STATS\n";
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| HANGUP REASON | CALLS |\n";
$OUToutput .= "+----------------------+------------+\n";
$stmt="select count(*),term_reason from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand group by term_reason;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
if (ereg("NONE",$reason)) {$reason = 'NO ANSWER ';}
if (ereg("CALLER",$reason)) {$reason = 'CUSTOMER ';}
$OUToutput .= "| $reason | $REASONcount |\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| TOTAL: | $TOTALcalls |\n";
$OUToutput .= "+----------------------+------------+\n";
##############################
######### CALL STATUS STATS
$TOTALcalls = 0;
$OUToutput .= "\n";
$OUToutput .= "---------- CALL STATUS STATS\n";
$OUToutput .= "+--------+----------------------+----------------------+------------+----------------------------------+----------+\n";
$OUToutput .= "| | | | | CALL TIME |AGENT TIME|\n";
$OUToutput .= "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|\n";
$OUToutput .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
$campaignSQL = "$group_SQLand";
if (eregi("YES",$include_rollover))
{$campaignSQL = "$both_group_SQLand";}
## Pull the count of agent seconds for the total tally
$stmt="SELECT sum(pause_sec + wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $campaignSQL and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000;";
$rslt=mysql_query($stmt, $link);
$Ctally_to_print = mysql_num_rows($rslt);
if ($Ctally_to_print > 0)
{
$rowx=mysql_fetch_row($rslt);
$AGENTsec = "$rowx[0]";
}
if ($DB) {$OUToutput .= "$AGENTsec|$Ctally_to_print|$stmt\n";}
## get counts and time totals for all statuses in this campaign
$rollover_exclude_dropSQL='';
if (eregi("YES",$include_rollover))
{$rollover_exclude_dropSQL = "and status NOT IN('DROP')";}
$stmt="select count(*),status,sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $rollover_exclude_dropSQL $group_SQLand group by status;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$STATUScountARY[$i] = $row[0];
$RAWstatusARY[$i] = $row[1];
$RAWhoursARY[$i] = $row[2];
$statusSQL .= "'$row[1]',";
$i++;
}
if (eregi("YES",$include_rollover))
{
if (strlen($statusSQL) < 2)
{$statusSQL = "''";}
else
{
$statusSQL = eregi_replace(",$",'',$statusSQL);
}
$stmt="select distinct status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN($statusSQL) $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
$inS_statuses_to_print = mysql_num_rows($rslt);
$n=0;
while ($inS_statuses_to_print > $n)
{
$rowx=mysql_fetch_row($rslt);
$STATUScountARY[$i] = 0;
$RAWstatusARY[$i] = $rowx[0];
$RAWhoursARY[$i] = 0;
$i++;
$n++;
$statuses_to_print++;
}
}
$i=0;
while ($i < $statuses_to_print)
{
$STATUScount = $STATUScountARY[$i];
$RAWstatus = $RAWstatusARY[$i];
$RAWhours = $RAWhoursARY[$i];
if (eregi("YES",$include_rollover))
{
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status='$RAWstatus' $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
$in_statuses_to_print = mysql_num_rows($rslt);
if ($in_statuses_to_print > 0)
{
$rowx=mysql_fetch_row($rslt);
$inSTATUScount = $rowx[0];
$inRAWhours = $rowx[1];
$STATUScount = ($STATUScount + $inSTATUScount);
$RAWhours = ($RAWhours + $inRAWhours);
}
}
$r=0;
while ($r < $statcats_to_print)
{
if ($statcat_list[$RAWstatus] == "$vsc_id[$r]")
{
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
}
$r++;
}
if ($AGENTsec < 1) {$AGENTsec=1;}
$TOTALcalls = ($TOTALcalls + $STATUScount);
$TOTALtimeS = ($TOTALtimeS + $RAWhours);
$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );
$STATUSrate = sprintf("%.2f", $STATUSrate);
$AGENTrate = ($STATUScount / ($AGENTsec / 3600) );
$AGENTrate = sprintf("%.2f", $AGENTrate);
$STATUShours = sec_convert($RAWhours,'H');
$STATUSavg_sec = ($RAWhours / $STATUScount);
$STATUSavg = sec_convert($STATUSavg_sec,'H');
$STATUScount = sprintf("%10s", $STATUScount);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
$status = sprintf("%-6s", $RAWstatus);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
$AGENTrate = sprintf("%8s", $AGENTrate);while(strlen($AGENTrate)>8) {$AGENTrate = substr("$AGENTrate", 0, -1);}
if ($non_latin < 1)
{
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
}
else
{
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
}
$OUToutput .= "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate |\n";
$i++;
}
if ($TOTALcalls < 1)
{
$TOTALhours = '0:00:00';
$TOTALavg = '0:00:00';
$TOTALrate = '0.00';
}
else
{
$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );
$TOTALrate = sprintf("%.2f", $TOTALrate);
$aTOTALrate = ($TOTALcalls / ($AGENTsec / 3600) );
$aTOTALrate = sprintf("%.2f", $aTOTALrate);
$aTOTALhours = sec_convert($AGENTsec,'H');
$TOTALhours = sec_convert($TOTALtimeS,'H');
$TOTALavg_sec = ($TOTALtimeS / $TOTALcalls);
$TOTALavg = sec_convert($TOTALavg_sec,'H');
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
$aTOTALhours = sprintf("%10s", $aTOTALhours);while(strlen($aTOTALhours)>10) {$aTOTALhours = substr("$aTOTALhours", 0, -1);}
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
$aTOTALrate = sprintf("%8s", $aTOTALrate);while(strlen($aTOTALrate)>8) {$aTOTALrate = substr("$aTOTALrate", 0, -1);}
$OUToutput .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
$OUToutput .= "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate | |\n";
# $OUToutput .= "| AGENT TIME | $aTOTALhours | | $aTOTALrate |\n";
$OUToutput .= "+------------------------------------------------------+------------+------------+---------------------+----------+\n";
##############################
######### LIST ID BREAKDOWN STATS
$TOTALcalls = 0;
$OUToutput .= "\n";
$OUToutput .= "---------- LIST ID STATS\n";
$OUToutput .= "+------------------------------------------+------------+\n";
$OUToutput .= "| LIST | CALLS |\n";
$OUToutput .= "+------------------------------------------+------------+\n";
$stmt="select count(*),list_id from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand group by list_id;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$listids_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $listids_to_print)
{
$row=mysql_fetch_row($rslt);
$LISTIDcalls[$i] = $row[0];
$LISTIDlists[$i] = $row[1];
$i++;
}
$i=0;
while ($i < $listids_to_print)
{
$stmt="select list_name from vicidial_lists where list_id='$LISTIDlists[$i]';";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$list_name_to_print = mysql_num_rows($rslt);
if ($list_name_to_print > 0)
{
$row=mysql_fetch_row($rslt);
$LISTIDlist_names[$i] = $row[0];
}
$TOTALcalls = ($TOTALcalls + $LISTIDcalls[$i]);
$LISTIDcount = sprintf("%10s", $LISTIDcalls[$i]);while(strlen($LISTIDcount)>10) {$LISTIDcount = substr("$LISTIDcount", 0, -1);}
$LISTIDname = sprintf("%-40s", "$LISTIDlists[$i] - $LISTIDlist_names[$i]");while(strlen($LISTIDname)>40) {$LISTIDname = substr("$LISTIDname", 0, -1);}
$OUToutput .= "| $LISTIDname | $LISTIDcount |\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$OUToutput .= "+------------------------------------------+------------+\n";
$OUToutput .= "| TOTAL: | $TOTALcalls |\n";
$OUToutput .= "+------------------------------------------+------------+\n";
if ( ($carrier_logging_active > 0) and ($carrier_stats == 'YES') )
{
##############################
######### STATUS CATEGORY STATS
$OUToutput .= "\n";
$OUToutput .= "---------- CARRIER CALL STATUSES\n";
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| STATUS | CALLS |\n";
$OUToutput .= "+----------------------+------------+\n";
## get counts and time totals for all statuses in this campaign
$stmt="select dialstatus,count(*) from vicidial_carrier_log vcl,vicidial_log vl where vcl.uniqueid=vl.uniqueid and vcl.call_date > \"$query_date_BEGIN\" and vcl.call_date < \"$query_date_END\" and vl.call_date > \"$query_date_BEGIN\" and vl.call_date < \"$query_date_END\" $group_SQLand group by dialstatus order by dialstatus;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$carrierstatuses_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $carrierstatuses_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTCARcalls = ($TOTCARcalls + $row[1]);
$CARstatus = sprintf("%-20s", $row[0]); while(strlen($CARstatus)>20) {$CARstatus = substr("$CARstatus", 0, -1);}
$CARcount = sprintf("%10s", $row[1]); while(strlen($CARcount)>10) {$CARcount = substr("$CARcount", 0, -1);}
$OUToutput .= "| $CARstatus | $CARcount |\n";
$i++;
}
$TOTCARcalls = sprintf("%10s", $TOTCARcalls); while(strlen($TOTCARcalls)>10) {$TOTCARcalls = substr("$TOTCARcalls", 0, -1);}
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| TOTAL | $TOTCARcalls |\n";
$OUToutput .= "+----------------------+------------+\n";
}
##############################
######### STATUS CATEGORY STATS
$OUToutput .= "\n";
$OUToutput .= "---------- CUSTOM STATUS CATEGORY STATS\n";
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
$OUToutput .= "| CATEGORY | CALLS | DESCRIPTION |\n";
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
$TOTCATcalls=0;
$r=0;
while ($r < $statcats_to_print)
{
if ($vsc_id[$r] != 'UNDEFINED')
{
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
$OUToutput .= "| $category | $CATcount | $CATname |\n";
}
$r++;
}
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
$OUToutput .= "| TOTAL | $TOTCATcalls |\n";
$OUToutput .= "+----------------------+------------+\n";
##############################
######### USER STATS
$TOTagents=0;
$TOTcalls=0;
$TOTtime=0;
$TOTavg=0;
$OUToutput .= "\n";
$OUToutput .= "---------- AGENT STATS\n";
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$OUToutput .= "| AGENT | CALLS | TIME H:M:S |AVERAGE |\n";
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$users_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysql_fetch_row($rslt);
$RAWuser[$i] = $row[0];
$RAWfull_name[$i] = $row[1];
$RAWuser_calls[$i] = $row[2];
$RAWuser_talk[$i] = $row[3];
$RAWuser_average[$i] = $row[4];
$TOTcalls = ($TOTcalls + $row[2]);
$TOTtime = ($TOTtime + $row[3]);
$i++;
}
$i=0;
while ($i < $users_to_print)
{
$user = sprintf("%-6s", $RAWuser[$i]);while(strlen($user)>6) {$user = substr("$user", 0, -1);}
if ($non_latin < 1)
{
$full_name = sprintf("%-15s", $RAWfull_name[$i]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
}
else
{
$full_name = sprintf("%-45s", $RAWfull_name[$i]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
}
if (eregi("YES",$include_rollover))
{
$length_in_secZ=0;
$queue_secondsZ=0;
$agent_alert_delayZ=0;
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and user='$RAWuser[$i]' $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_printZ = mysql_num_rows($rslt);
$y=0;
while ($y < $INallcalls_to_printZ)
{
$row=mysql_fetch_row($rslt);
$length_in_secZ = $row[0];
$queue_secondsZ = $row[1];
$agent_alert_delayZ = $row[2];
$CIdelay = round($agent_alert_delayZ / 1000);
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
if ($thiscallsec < 0)
{$thiscallsec = 0;}
$inCIsec = ($inCIsec + $thiscallsec);
$y++;
}
$inCIcallsRAW = $y;
$RAWuser_talk[$i] = ($RAWuser_talk[$i] + $inCIsec);
$RAWuser_calls[$i] = ($RAWuser_calls[$i] + $inCIcallsRAW);
$TOTcalls = ($TOTcalls + $inCIcallsRAW);
$TOTtime = ($TOTtime + $inCIsec);
}
$USERcalls = sprintf("%10s", $RAWuser_calls[$i]);
$USERtotTALK = $RAWuser_talk[$i];
$USERavgTALK = round($RAWuser_talk[$i] / $RAWuser_calls[$i]);
$USERtotTALK_MS = sec_convert($USERtotTALK,'H');
$USERavgTALK_MS = sec_convert($USERavgTALK,'H');
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
$OUToutput .= "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
$i++;
}
$rawTOTtime = $TOTtime;
if (!$TOTcalls) {$TOTcalls = 1;}
$TOTavg = ($TOTtime / $TOTcalls);
$TOTavg_MS = sec_convert($TOTavg,'H');
$TOTtime_MS = sec_convert($TOTtime,'H');
$TOTavg = sprintf("%6s", $TOTavg_MS);
$TOTtime = sprintf("%10s", $TOTtime_MS);
$TOTagents = sprintf("%10s", $i);
$TOTcalls = sprintf("%10s", $TOTcalls);
$TOTtime = sprintf("%8s", $TOTtime);
$TOTavg = sprintf("%6s", $TOTavg);
$stmt="select avg(wait_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$AVGwait = $row[0];
$AVGwait_MS = sec_convert($AVGwait,'H');
$AVGwait = sprintf("%6s", $AVGwait_MS);
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$OUToutput .= "| TOTAL Agents: $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$OUToutput .= "| Average Wait time between calls $AVGwait |\n";
$OUToutput .= "+-------------------------------------------------------------+\n";
if ($costformat > 0)
{
$stmt="select campaign_id,phone_number,length_in_sec from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and vicidial_log.user=vicidial_users.user;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$allcalls_to_print = mysql_num_rows($rslt);
$w=0;
while ($w < $allcalls_to_print)
{
$row=mysql_fetch_row($rslt);
if ($print_calls > 0)
{echo "$row[0]\t$row[1]\t$row[2]\n";}
$tempTALK = ($tempTALK + $row[2]);
$w++;
}
if (eregi("YES",$include_rollover))
{
$stmt="select campaign_id,phone_number,length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_print = mysql_num_rows($rslt);
$w=0;
while ($w < $INallcalls_to_print)
{
$row=mysql_fetch_row($rslt);
if ($print_calls > 0)
{ echo "$row[0]\t$row[1]\t$row[2]\t$row[3]\t$row[4]\n";}
$newTALK = ($row[2] - $row[3] - ($row[4] / 1000) );
if ($newTALK < 0) {$newTALK = 0;}
$tempTALK = ($tempTALK + $newTALK);
$w++;
}
}
$tempTALKmin = ($tempTALK / 60);
if ($print_calls > 0)
{echo "$w\t$tempTALK\t$tempTALKmin\n";}
echo "\n";
$rawTOTtalk_min = round($tempTALK / 60);
$outbound_cost = ($rawTOTtalk_min * $outbound_rate);
$outbound_cost = sprintf("%8.2f", $outbound_cost);
echo "OUTBOUND $query_date to $end_date, $rawTOTtalk_min minutes at \$$outbound_rate = \$$outbound_cost\n";
exit;
}
echo "$OUToutput";
if ($bottom_graph == 'YES')
{
##############################
######### TIME STATS
echo "\n";
echo "---------- TIME STATS\n";
echo "\n";
$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
while ($i <= 96)
{
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$h++;
}
if ($hi_hour_count < 1)
{$hour_multiplier = 0;}
else
{
$hour_multiplier = (100 / $hi_hour_count);
#$hour_multiplier = round($hour_multiplier, 0);
}
echo "\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102)
{
if ($Mk >= 5)
{
$Mk=0;
if ( ($k < 1) or ($hour_multiplier <= 0) )
{$scale_num = 100;}
else
{
$scale_num=($k / $hour_multiplier);
$scale_num = round($scale_num, 0);
}
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
}
if ($h == 1) {$time = " 15 ";}
if ($h == 2) {$time = " 30 ";}
if ($h == 3) {$time = " 45 ";}
$Ghour_count = $hour_count[$i];
if ($Ghour_count < 1)
{
if ( ($no_lines_yet) or ($i > $last_full_record) )
{
$do_nothing=1;
}
else
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|";
$k=0; while ($k <= 102) {echo " "; $k++;}
echo "| $hour_count[$i] |\n";
}
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (99 - $Xhour_count);
$Gdrop_count = $drop_count[$i];
if ($Gdrop_count < 1)
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|";
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
echo "*X"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 101) {echo " "; $char_counter++;}
echo "| 0 | $hour_count[$i] |\n";
}
else
{
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
echo "|$time|";
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
echo "D"; $char_counter++;
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
echo "X"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 102) {echo " "; $char_counter++;}
echo "| $drop_count[$i] | $hour_count[$i] |\n";
}
}
$i++;
$h++;
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
### END bottom graph
}
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds|$db_source\n";
}
?>
|