0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$SSenable_languages = $row[1];
$SSlanguage_method = $row[2];
$SSdefault_language = $row[3];
$chat_url = $row[4];
$SSallow_chats = $row[5];
}
$VUselected_language = $SSdefault_language;
##### END SETTINGS LOOKUP #####
###########################################
if (strlen($language) > 1)
{
$stmt = "SELECT language_code,language_description FROM vicidial_languages where language_id='$language' and active='Y';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$lang_good_ct = mysqli_num_rows($rslt);
if ($lang_good_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$language_code = $row[0];
$language_description = $row[1];
$VUselected_language = $language;
}
}
if ($SSallow_chats < 1)
{
header ("Content-type: text/html; charset=utf-8");
echo _QXZ("Error, chat disabled on this system");
exit;
}
if ($action=="send_message" && $chat_id) {
$live_stmt="SELECT status from vicidial_live_chats where chat_id='$chat_id'";
$live_rslt=mysql_to_mysqli($live_stmt, $link);
if ($user && $chat_message && $chat_id && mysqli_num_rows($live_rslt)>0) {
$live_row=mysqli_fetch_row($live_rslt);
$status=$live_row[0];
if ($status=="WAITING") {
echo _QXZ("Chat is waiting for an agent").": $chat_id";
} else {
if ($status=="LIVE") {
# Check that the customer is still in the chat.
$active_stmt="SELECT * from vicidial_chat_participants where chat_id='$chat_id' and chat_member='$user'";
$active_rslt=mysql_to_mysqli($active_stmt, $link);
if (mysqli_num_rows($active_rslt)>0) {
$ins_stmt="INSERT IGNORE INTO vicidial_chat_log(chat_id, message, poster, chat_member_name, chat_level) VALUES('$chat_id', '".mysqli_real_escape_string($link, $chat_message)."', '$user', '".mysqli_real_escape_string($link, $chat_member_name)."', '$chat_level')";
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
if (mysqli_affected_rows($link)<1) {
echo ""._QXZ("SYSTEM ERROR")." \n";
}
}
} else {
echo ""._QXZ("SYSTEM ERROR")." \n";
}
}
} else if (mysqli_num_rows($rslt)==0) {
echo _QXZ("Chat has been closed").": $chat_id";
}
}
if ($action=="leave_chat" && $user && $chat_id) {
if (!$chat_member_name) {$chat_member_name="Customer";}
$del_stmt2="DELETE from vicidial_chat_participants where chat_id='$chat_id' and chat_member='$user'";
$del_rslt2=mysql_to_mysqli($del_stmt2, $link);
$deleted_participants=mysqli_affected_rows($link);
if ($deleted_participants>0) {
# ERASE THE CHAT IF THE PERSON NEVER GOT PICKED UP - I DON'T REMEMBER WHY I MOVED customer_leave_chat TO leave_chat
$stmt="SELECT lead_id, status, chat_creator from vicidial_live_chats where chat_id='$chat_id'"; # and status='WAITING' and chat_creator='NONE'
$rslt=mysql_to_mysqli($stmt, $link);
if (mysqli_num_rows($rslt)>0) {
$row=mysqli_fetch_row($rslt);
$lead_id=$row[0];
$chat_status=$row[1];
$chat_creator=$row[2];
if ($chat_status=="WAITING" && $chat_creator=="NONE") {
# USE SPECIAL DROP STATUS 'CDROP' FOR DROPPED CHATS WHERE NO AGENT RESPONDED TO CHAT
$upd_stmt="UPDATE vicidial_list set status='CDROP' where lead_id='$lead_id'";
$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
$ins_stmt="INSERT IGNORE INTO vicidial_chat_archive SELECT chat_id, chat_start_time, 'DROP', chat_creator, group_id, lead_id, transferring_agent, user_direct, user_direct_group_id From vicidial_live_chats where chat_id='$chat_id'";
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
$del_stmt="DELETE from vicidial_live_chats where chat_id='$chat_id'";
$del_rslt=mysql_to_mysqli($del_stmt, $link);
# ARCHIVE CHAT IN CASE CUSTOMER IS LEAVING WHILE BEING TRANSFERRED
$archive_log_stmt="insert ignore into vicidial_chat_log_archive select * from vicidial_chat_log where chat_id='$chat_id'";
$archive_log_rslt=mysql_to_mysqli($archive_log_stmt, $link);
$del_log_stmt="delete from vicidial_chat_log where chat_id='$chat_id'";
$del_log_rslt=mysql_to_mysqli($del_log_stmt, $link);
} else {
# CHAT IS LIVE/AGENT NEEDS NOTIFICATION
$ins_alert_stmt="INSERT INTO vicidial_chat_log(poster, chat_member_name, message_time, message, chat_id, chat_level) SELECT '$chat_creator', full_name, now(), '$chat_member_name has left chat', '$chat_id', '1' from vicidial_users where user='$chat_creator'";
$ins_alert_rslt=mysql_to_mysqli($ins_alert_stmt, $link);
}
}
}
}
if ($action=="update_chat_window" && $chat_id) {
$status_stmt="SELECT status, chat_creator, transferring_agent from vicidial_live_chats where chat_id='$chat_id'";
$status_rslt=mysql_to_mysqli($status_stmt, $link);
if (mysqli_num_rows($status_rslt)==0) {
# JCJ - comment out to display in Javascript function that calls this in parent page.
# echo ""._QXZ("Chat does not exist or has been closed").": $chat_id
"._QXZ("GO BACK TO CHAT FORM")."\n";
echo "Error|";
# Create color-coding for archived chat
$stmt="SELECT * from vicidial_chat_log_archive where chat_id='$chat_id' order by message_time asc";
$rslt=mysql_to_mysqli($stmt, $link);
$chat_members=array();
while ($row=mysqli_fetch_row($rslt)) {
if (!in_array("$row[4]", $chat_members)) {
array_push($chat_members, "$row[4]");
}
}
## GRAB ARCHIVED CHAT MESSAGES AND DISPLAY THEM
if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
$stmt="SELECT * from vicidial_chat_log_archive where chat_id='$chat_id' $user_level_clause order by message_time asc";
$rslt=mysql_to_mysqli($stmt, $link);
while ($row=mysqli_fetch_row($rslt)) {
$chat_color_key=array_search("$row[4]", $chat_members);
$row[2]=preg_replace('/\n/', ' ', $row[2]);
echo "
$row[5] ($row[3]) - $row[2]
\n";
}
} else {
$status_row=mysqli_fetch_row($status_rslt);
## Modify user's ping date to verify they are still participating
if ($user && $keepalive) {
$upd_stmt="UPDATE vicidial_chat_participants set ping_date=now() where chat_member='$user' and chat_id='$chat_id'";
$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
}
## CHECK IF CHAT IS ACTIVE, IF SO GRAB DISTINCT USERS IN ORDER OF POST TO ASSIGN COLORS
if ($status_row[0]=="LIVE" || ($status_row[0]=="WAITING" && $status_row[2]!="")) {
$live_stmt="SELECT * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and (status='LIVE' or (status='WAITING' and transferring_agent is not null)) and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
$live_rslt=mysql_to_mysqli($live_stmt, $link);
if (mysqli_num_rows($live_rslt)>0) {
echo ""._QXZ("Current chat").": $chat_id \n";
# Create color-coding for chat
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' order by message_time asc";
$rslt=mysql_to_mysqli($stmt, $link);
$chat_members=array();
while ($row=mysqli_fetch_row($rslt)) {
if (!in_array("$row[4]", $chat_members)) {
array_push($chat_members, "$row[4]");
}
}
## GRAB CHAT MESSAGES AND DISPLAY THEM
if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' $user_level_clause order by message_time asc";
$rslt=mysql_to_mysqli($stmt, $link);
while ($row=mysqli_fetch_row($rslt)) {
$chat_color_key=array_search("$row[4]", $chat_members);
$row[2]=preg_replace('/\n/', ' ', $row[2]);
echo "
$row[5] ($row[3]) - $row[2]
\n";
}
if ($status_row[0]=="WAITING" && $status_row[2]!="") {
echo " "._QXZ("Currently being transferred, waiting for agent...")." \n";
}
## PLAY AUDIO FILE IF THERE ARE NEW MESSAGES
$current_messages=mysqli_num_rows($rslt);
echo "\n";
} else {
echo ""._QXZ("You have left chat").": $chat_id.
"._QXZ("GO BACK TO CHAT FORM")."\n";
}
} else {
if ($status_row[1]=="NONE") {
echo ""._QXZ("Waiting for next available agent...")." \n";
} else {
echo ""._QXZ("SYSTEM ERROR")." \n";
}
}
}
}
?>