#!/usr/bin/perl
#
# agi-VDAD_ALL_inbound.agi version 2.14
# 
# runs when a call comes in from an inbound call. This script will 
# send the calls out to the closers that are logged in.
# ## THIS SCRIPT CONSOLIDATES THIRTEEN SEPARATE VDAD closer inbound SCRIPTS ##
# 
#
# You need to put lines similar to those below in your extensions.conf file:
# ; Below are the parameters needed for the script to be run properly
# ; 1. the method of call handling for the script:
# ; 	- CID - 	CID received, add record with phone number
# ; 	- CIDLOOKUP - 	Lookup CID to find record in whole system
# ; 	- CIDLOOKUPRL -	Restrict lookup to one list
# ; 	- CIDLOOKUPRC -	Restrict lookup to one campaign's lists
# ; 	- CIDLOOKUPALT - 	Lookup CID to find record in whole system by phone number then alt_phone
# ; 	- CIDLOOKUPRLALT -	Restrict lookup to one list by phone number then alt_phone
# ; 	- CIDLOOKUPRCALT -	Restrict lookup to one campaign's lists by phone number then alt_phone
# ; 	- CIDLOOKUPADDR3 - 	Lookup CID to find record in whole system by phone number then address3
# ; 	- CIDLOOKUPRLADDR3 -	Restrict lookup to one list by phone number then address3
# ; 	- CIDLOOKUPRCADDR3 -	Restrict lookup to one campaign's lists by phone number then address3
# ; 	- CIDLOOKUPALTADDR3 - 	Lookup CID to find record in whole system by phone number then alt_phone then address3
# ; 	- CIDLOOKUPRLALTADDR3 -	Restrict lookup to one list by phone number then alt_phone then address3
# ; 	- CIDLOOKUPRCALTADDR3 -	Restrict lookup to one campaign's lists by phone number then alt_phone then address3
# ;     - CLOSER -      Closer calls from VICIDIAL fronters(and previous in-group calls)
# ; 	- ANI - 	ANI received, add record with phone number (based on RBS T1s)
# ; 	- ANILOOKUP - 	Lookup ANI to find record in whole system
# ; 	- ANILOOKUPRL -	Restrict lookup to one list
# ; 	- ANILOOKUPRC -	Restrict lookup to one campaign's lists
# ; 	- VID -		Add record with Vendor Lead Code received as argument 12
# ; 	- VIDLOOKUP - 	Lookup Vendor Lead Code received as argument 12 to find record in whole system
# ; 	- VIDLOOKUPRL -	Restrict lookup to one list (argument 12)
# ; 	- VIDLOOKUPRC -	Restrict lookup to one campaign's lists (argument 12)
# ; 	- VIDPROMPT - 	Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
# ; 	- VIDPROMPTLOOKUP - 	Prompt Vendor Lead Code to User with IVR to find record in whole system
# ; 	- VIDPROMPTLOOKUPRL -	Restrict lookup to one list
# ; 	- VIDPROMPTLOOKUPRC -	Restrict lookup to one campaign's lists
# ; 	- 3DIGITID - 	Enter 3 digit code to go to agent
# ; 	- 4DIGITID - 	Enter 4 digit code to go to agent
# ; 	- XDIGITID - 	Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
# ; 2. the method of searching for an available agent:
# ; 	- LO - Load Balance Overflow only (priority to home server)
# ; 	- LB - <default> Load Balance total system
# ; 	- SO - Home server only
# ; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
# ; 4. the phone number that was called, for the log entry
# ; 5. the callerID or lead_id of the person that called(usually overridden)
# ; 6. the park extension audio file name if used
# ; 7. the status of the call initially(usually not used)
# ; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
# ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
# ; 10. the campaign_id to search within lists if CIDLOOKUPRC
# ; 11. the user to queue the call to for AGENTDIRECT in-group calls
# ; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
# ;		 you can also set the vendor_lead_code variable instead if you are using VIDPROMPT
# ; 13. VID enter prompt filename to play if method is set to a VID* option
# ; 14. VID you-have-entered filename to play if method is set to a VID* option
# ; 15. VID confirm prompt filename to play if method is set to a VID* option
# ; 16. VID digit length validation to use if method is set to a VID* option, set to empty or X to disable
#
# ;inbound VICIDIAL calls:
#exten => 1234,1,Answer                  ; Answer the line
#exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----INB-----7274515134-----Closer-----park----------999-----1-----OUTB)
#exten => 1234,3,Hangup
#
# ;inbound with removal of first digit of callerID on all calls:
#exten => 1234,1,Answer                  ; Answer the line
#exten => 1234,n,set(CALLERID(num)=${CALLERID(num):1})
#exten => 1234,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----INB-----7274515134-----Closer-----park----------999-----1-----OUTB)
#exten => 1234,n,Hangup
#
#; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
#exten => _90009.,1,Answer                  ; Answer the line
#exten => _90009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
#exten => _90009.,3,Hangup
#exten => _990009.,1,Answer                  ; Answer the line
#exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
#exten => _990009.,3,Hangup
#; DID forwarded calls
#exten => _99909*.,1,Answer
#exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi)
#exten => _99909*.,3,Hangup
#
# Copyright (C) 2024  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
#
# changes:
# 70828-0924 - First Build
# 71013-0310 - Added use of default Music-on-hold instead of generic on-hold message
# 71020-1714 - fixed issues with MoH and stream_file messages
# 71024-2153 - Added CLOSER functionality for calls coming from VICIDIAL fronters
# 71029-1726 - Changed CLOSER-type campaigns to use new campaign_allow_inbound field
# 71030-0713 - fixed after-hours logging
# 71030-0939 - fixed issue where MoH was still playing, added ding and wait before transfer
# 71103-2305 - added group rank and fewest calls options to next_agent_call
# 71112-0058 - fixed multi-logging bug on CLOSER calls
# 71116-1045 - added fewest_calls_campaign agent call routing option
# 71128-1758 - added CIDLOOKUPRC method to search all lists within a campaign
# 80109-2348 - added option to trigger a system process when the call is sent to an agent
# 80227-0335 - added queue priority functionality
# 80302-0232 - added drop_action and transfer to in-group
# 80402-0142 - added code for manual dial transfer duplicate check
# 80430-1144 - added term_reason to vicidial_closer_log, QUEUETIMEOUT, AFTERHOURS
# 80501-0515 - added after hours transfer in-group
# 80525-1040 - added ability to convert IVR status inbound calls to LIVE in-group calls
# 80630-2232 - added queue_log logging of inbound calls
# 80821-0133 - fixed non-play issue with hold message
# 80918-0505 - Added place in line and estimated time on hold
# 81002-1120 - Added processing for DID forwarded calls
# 81011-1019 - Added option for press 1 to leave voicemail if wait time > hold-time-option-seconds
# 81020-0237 - Added term_reason logging for all possible exits of the script
# 81021-2315 - Changed and add queue_log logging
# 81024-0006 - Changed LOOKUP to insert new lead if phone_number < 3 digits, changed queue_sec calculation
# 81104-0301 - Changed code to alter callerIDnumber for remote agents to the number of the caller
# 81105-0248 - Added MySQL error logging
# 90103-0311 - Added sip-silences before transfers to fix rare MoH issues
# 90115-0601 - Added AGENTDIRECT functionality
# 90607-1717 - Fix for AGENTDIRECT bug under certain configurations
# 90623-0724 - Changed prompts to multi-file prompts, changed agent alert exten to a prompt
# 90627-0546 - Added no-agent-no-queue options
# 90702-2129 - Fixed rare agent alert bug, added option to send to remote agent as phone*vendor_id
# 90709-1648 - Fixed alt-number transfers
# 90712-2307 - Added agent grab call in queue
# 90720-0023 - Added checks for filename validity before streaming, changed initial heavy search from 3 to 2 seconds
# 90726-0114 - Fixed bug on some calls for agent grab
# 90808-0307 - Added longest_wait_time as agent routing option
# 91004-0959 - Fix for queue_log consultative transfers
# 91105-1258 - Added CallerIDnumber change on Drop when sending call out
# 91122-2352 - Added queue_log IVR and DID entry linking
# 91125-0921 - Fixed no-agent-no-queue AGENTDIRECT bug
# 91213-0942 - Added queue_position to queue_log COMPLETE... records
# 91214-2034 - Fixes for rare in-group rank route bug
# 91223-0959 - Added VID(vendor_lead_code) options
# 91230-0911 - Reset to original callerID when sending the call to VMAIL/CALLMENU/PHONE/etc...
# 100121-1954 - Added TIMEOT/AFTHRS/NANQUE dropping event statuses
# 100123-1015 - Added voicemail_id lookup for user from AGENTDIRECT drop
# 100212-0653 - Added AGENTVMAIL AGENTDIRECT option for no-queue, hold time and after hours features
# 100226-0927 - Fixed reinsert issue in vicidial_auto_calls table with auto_call_id
# 100319-0614 - Added extension group remote agent feature
# 100414-2046 - Added extension_appended_cidname option
# 100424-1234 - Added unique status options and extended logging
# 100429-1457 - Remote agent fixes
# 100512-2118 - Added several press-1 hold time options
# 100513-2338 - Changed hold time callback filename to after press filename and now plays after all PRESS-1
# 100518-0710 - Added call time after hours override options
# 100527-0111 - Added on-hold and hold-time-option no-block options and message seconds, NA CID cleaning
# 100616-1600 - Added VID filename and digit validation options
# 100718-1822 - Added second hold time option and wait time options
# 100805-1530 - Added FILTER from-did-route feature, changed active=n to go to after hours action
# 100811-0751 -	Added calculate_estimated_hold_seconds option
# 100830-1445 - Allow the changing of the queue priority of a call while the call is in queue
# 100903-0041 - Changed lead_id max length to 10 digits
# 100929-1201 - Added add_lead_url feature
# 101008-0410 - Added option for alternate Minimum Hold Time Message
# 101219-2110 - Added call time overflow
# 110224-1735 - Added compatibility with QM phone environment logging
# 110303-2338 - Added on-hook agent compatibility and rewrote a few sections
# 110324-2330 - Added recording of remote agent calls, per in-group and campaign recording settings
# 110325-1409 - Added user recording override settings checking for remote agent recording
# 110505-1620 - Fixed minor voicemail issue
# 110525-1555 - Added CLOSER compatibility with outbound and in-group calls that went through Call Menu
# 110626-2343 - Added queuemetrics_pe_phone_append
# 110707-0646 - Added AGENTEXT option in drop message to send to extension(user_custom_five) field
# 110707-1302 - Added last_inbound_call_time and finish to next agent call options
# 110731-0141 - Added call_id variable to add_lead_url function calls
# 110801-0841 - Added on_hook_cid option and group_calldate field
# 110822-1256 - Added optional did_agent_log logging
# 110920-1426 - Small fix for rare remote agent recording issue
# 110922-2149 - Added compatibility with DID remote agent extension overrides
# 110923-1133 - Added drop and after-hours to callmenu, and added action transfer cid setting
# 111102-2014 - Added in-group max_calls_ feature
# 111116-0157 - Added ALT and ADDR3 methods for CIDLOOKUP
# 111201-1457 - Added grade-random next-agent-call option for inbound
# 111219-2124 - Added max stats updating
# 111229-1726 - Changed call time overflow to look at previous day stop time
# 120130-1708 - Fix for ring agent EXTERNAL protocol phone issue
# 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible
# 120430-2237 - For AGI commands not made through the AGI object added a read from STDIN before calling checkresult
# 120513-0051 - Added ability to have Dial In-Group agent calls go directly to agents
# 120514-0953 - Added force checks for dial-ingroup calls
# 121025-2210 - If AGENTDIRECT and no agent defined, set drop call seconds to 1
# 121114-1936 - Added INGROUP recording option
# 121120-0921 - Added QM socket-send functionality
# 121124-1345 - Added call times holidays function
# 121129-1618 - Small fix for estimated hold time, excluding QUEUE status
# 130108-1804 - Changes for Asterisk 1.8 compatibility
# 130925-1821 - Added variable filter to prevent DID SQL injection attack
# 130926-1548 - Added new queue_log IVR entries for QM
# 131209-1539 - Added called_count logging
# 140126-1129 - Added VMAIL_NO_INST options
# 140215-2133 - Added several variable options for QM socket URL
# 140312-2111 - Added CALLID as recording filename variable
# 140417-0932 - Added max inbound calls feature
# 141211-2028 - Added list_id to call url functions
# 150404-1011 - Added entry_list_id related DID options
# 150410-0637 - Fixed NANQUE bug with VMAIL_NO_INST
# 150609-1734 - Added populate_lead_ingroup option
# 150704-0749 - Fixed issue with ALT and ADDR3 lookups with list/campaign restruction, Issue #872
# 150707-0850 - Fixed issues with na_call_url function for all calls that are not sent to agent
# 150804-1718 - Added _lead_reset options
# 150812-2004 - Changed maximum time since last agent update to route a call to and agent from 5 to 7 seconds
# 151004-0815 - Fixed issue with recording vicidial_id for remote agent calls, now set to closecallid
# 160101-1525 - Added routing_initiated_recordings
# 160517-0330 - Added code for state/postal_code channel variables new lead insertion if populated
# 161102-1036 - Fixed QM partition problem
# 170114-1405 - Added populate_lead_province in-group option
# 170118-0107 - Added OW options to populate_lead_province in-group option
# 170220-2134 - Added areacode_filter options
# 170221-0912 - Fix for areacode_filter logging issue
# 170309-1514 - Added populate_state_areacode option
# 170325-1104 - Added optional vicidial_drop_log logging
# 170412-2223 - Fix for drop call logging
# 170527-2240 - Fix for rare inbound logging issue #1017
# 170621-2031 - Added missing list_id in log inserts
# 170816-2245 - Added ask survey options
# 170903-0929 - Added additional xfer_log details
# 170914-1634 - Added Asterisk 13 compatibility
# 170921-2008 - Fix for CALLID in beginning of recording filename
# 170930-0913 - Added extension append options
# 171011-1312 - Bug fix for on-hook agents using Asterisk 1.8 & 11
# 171124-1159 - Added max_inbound_calls_outcome options
# 180204-0120 - Added PRESS_CALLBACK_QUEUE feature, and Closing-Time feature, and add-lead-timezone-lookup feature
# 180209-1716 - Big fix for recent feature
# 180217-1018 - Added NO_READY option for no_agent_no_queue in-group feature, issue #1046
# 180306-1450 - Fix for Wait/Hold time options when nothing is pressed
# 180321-0824 - Added source_id as optional channel variable to populate when inserting new leads
# 180424-1539 - Added in-group populate_lead_source, populate_lead_vendor options
# 180520-1802 - Added enter_ingroup_url feature
# 180521-0736 - Changed closer logs for AGENTDIRECT calls to log destination user
# 180601-0932 - Added user variable sending option on enter_ingroup_url feature
# 180806-0809 - Added CID callback number validation and change features
# 180926-2351 - Added _wait_time options for next_agent_call
# 190121-1505 - Added RA_USER_PHONE On-Hook CID to solve last RINGAGENT issues
# 190216-0812 - Fix for user-group, in-group and campaign allowed/permissions matching issues
# 190223-0920 - Added definable play-place-in-line static prompts
# 191117-2156 - Fix for truncated extension issue #1193
# 200424-1044 - Fix for incorrect list_id logging
# 200624-0011 - Added options for Answer signal settings
# 200708-1126 - Added some list override settings
# 200816-0910 - Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file
# 201026-2333 - Fix for AGENTDIRECT issue
# 201101-1058 - Added no_agent_delay option
# 201106-2146 - Added EXITEMPTY and CALLSTATUS queue_log entry for NANQUE calls
# 210103-1024 - Added agent_search_method override
# 210325-2200 - Added populate_lead_comments option
# 210609-0941 - Added drop_call_seconds_override option
# 210804-0711 - Fix for closing time action issue #1321
# 210819-0029 - Added vicidial_inbound_caller_codes logging
# 210908-0851 - Added OWNERCUSTOMx options for call_handle_method
# 210911-2008 - Added populate_lead_owner in-group option
# 211106-1523 - Added in_queue_nanque options
# 221116-1050 - Fix for long in-group dialstring extensions
# 230204-0015 - Fix for vicidial_log_extended entries for multiple in-group calls in succession
# 230309-0950 - Added abandon_check_queue feature
# 230523-0824 - Added User inbound_credits feature
# 230606-2231 - Added second_alert_trigger features
# 230612-2044 - Added second_alert_container, second_alert_only and second_alert_trigger TIMEOUT options
# 230810-2006 - Added third_alert_trigger features
# 231026-0917 - Fix for rare fronter/closer logging issue
# 240219-1527 - Added daily_limit in-group  user parameter
#

$script = 'agi-VDAD_ALL_inbound.agi';
$dtmf_silent_prefix = '7';

$DROP_TIME = 720;	### default number of seconds to wait until you drop a waiting call
$start_moh=1;
$wait_prompt_runs=0;
$at='@';
$S='*';
$mel=1;					# Mysql Error Log enabled = 1
$mysql_log_count=275;
$one_mysql_log=0;
$dial_ingroup_flag=0;
$called_count=1;
$entry_list_id=0;
$areacode_filter_run=0;
$no_agent_no_queue_checked=0;
$fronter_agent='';


$now_date_epoch = time();
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}

$hm = "$hour$min";
$hm = ($hm + 0);

$epochFOURhoursAGO = ($now_date_epoch - 14400);
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($epochFOURhoursAGO);
$Smon++;	$Syear = ($Syear + 1900);
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
if ($Shour < 10) {$Shour = "0$Shour";}
if ($Smin < 10) {$Smin = "0$Smin";}
if ($Ssec < 10) {$Ssec = "0$Ssec";}
$timeFOURhoursAGO = "$Syear-$Smon-$Smday $Shour:$Smin:$Ssec";

$epochTWENTYFOURhoursAGO = ($now_date_epoch - 86400);
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($epochTWENTYFOURhoursAGO);
$Smon++;	$Syear = ($Syear + 1900);
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
if ($Shour < 10) {$Shour = "0$Shour";}
if ($Smin < 10) {$Smin = "0$Smin";}
if ($Ssec < 10) {$Ssec = "0$Ssec";}
$timeTWENTYFOURhoursAGO = "$Syear-$Smon-$Smday $Shour:$Smin:$Ssec";

$start_epoch = $now_date_epoch;
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
$YMD = "$year-$mon-$mday";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
$ORIGINAL_call_time = $SQLdate;
	while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959

if ($wday == '0') {$now_weekday = 'SUNDAY';}
if ($wday == '1') {$now_weekday = 'MONDAY';}
if ($wday == '2') {$now_weekday = 'TUESDAY';}
if ($wday == '3') {$now_weekday = 'WEDNESDAY';}
if ($wday == '4') {$now_weekday = 'THURSDAY';}
if ($wday == '5') {$now_weekday = 'FRIDAY';}
if ($wday == '6') {$now_weekday = 'SATURDAY';}

$BDtarget = ($now_date_epoch - 7);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
	$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";

# default path to astguiclient configuration file:
$PATHconf =		'/etc/astguiclient.conf';

open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
	{
	$line = $conf[$i];
	$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
	if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
		{$PATHhome = $line;   $PATHhome =~ s/.*=//gi;}
	if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
		{$PATHlogs = $line;   $PATHlogs =~ s/.*=//gi;}
	if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
		{$PATHagi = $line;   $PATHagi =~ s/.*=//gi;}
	if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
		{$PATHweb = $line;   $PATHweb =~ s/.*=//gi;}
	if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
		{$PATHsounds = $line;   $PATHsounds =~ s/.*=//gi;}
	if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
		{$PATHmonitor = $line;   $PATHmonitor =~ s/.*=//gi;}
	if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
		{$VARserver_ip = $line;   $VARserver_ip =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
		{$VARDB_server = $line;   $VARDB_server =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
		{$VARDB_database = $line;   $VARDB_database =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
		{$VARDB_user = $line;   $VARDB_user =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
		{$VARDB_pass = $line;   $VARDB_pass =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
		{$VARDB_port = $line;   $VARDB_port =~ s/.*=//gi;}
	$i++;
	}

if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
if (!$PRSLOGfile) {$PRSLOGfile = "$PATHlogs/prsout.$year-$mon-$mday";}
if (!$PRSTESTfile) {$PRSTESTfile = "$PATHlogs/prstest.$year-$mon-$mday";}
if (!$ERRLOGfile) {$ERRLOGfile = "$PATHlogs/MySQLerror.$year-$mon-$mday";}

use DBI;
use Time::HiRes ('gettimeofday','usleep','sleep');  # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;

$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
    or die "Couldn't connect to database: " . DBI->errstr;

### Grab Server values from the database
$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02001';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
$rec_count=0;
while ($sthArows > $rec_count)
	{
	$AGILOG = '0';
	@aryA = $sthA->fetchrow_array;
	$DBagi_output =		$aryA[0];
	$local_gmt =		$aryA[1];
	if ($isdst) {$local_gmt++;}
	if ($DBagi_output =~ /STDERR/)	{$AGILOG = '1';}
	if ($DBagi_output =~ /FILE/)	{$AGILOG = '2';}
	if ($DBagi_output =~ /BOTH/)	{$AGILOG = '3';}
	$rec_count++;
	}
$sthA->finish();

#############################################
##### START SYSTEM SETTINGS LOOKUP      #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_pe_phone_append,did_agent_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_ra_extensions_enabled,queuemetrics_socket,queuemetrics_socket_url,enable_did_entry_list_id,enable_drop_lists,inbound_answer_config,agent_search_method,abandon_check_queue,inbound_credits FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02026';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$enable_queuemetrics_logging =	$aryA[0];
	$queuemetrics_server_ip	=		$aryA[1];
	$queuemetrics_dbname =			$aryA[2];
	$queuemetrics_login=			$aryA[3];
	$queuemetrics_pass =			$aryA[4];
	$queuemetrics_log_id =			$aryA[5];
	$queuemetrics_eq_prepend =		$aryA[6];
	$queuemetrics_pe_phone_append = $aryA[7];
	$did_agent_log =				$aryA[8];
	$alt_log_server_ip =			$aryA[9];
	$alt_log_dbname =				$aryA[10];
	$alt_log_login =				$aryA[11];
	$alt_log_pass =					$aryA[12];
	$tables_use_alt_log_db =		$aryA[13];
	$did_ra_extensions_enabled =	$aryA[14];
	$queuemetrics_socket =			$aryA[15];
	$queuemetrics_socket_url = 		$aryA[16];
	$enable_did_entry_list_id =		$aryA[17];
	$enable_drop_lists =			$aryA[18];
	$inbound_answer_config =		$aryA[19];
	$SSagent_search_method =		$aryA[20];
	$SSabandon_check_queue =		$aryA[21];
	$SSinbound_credits =			$aryA[22];
	}
$sthA->finish();
##### END SYSTEM SETTINGS LOOKUP      #####
###########################################

### begin parsing run-time options ###
if (length($ARGV[0])>1)
	{
	if ($AGILOG) {$agi_string = "Perl Environment Dump:";   &agi_output;}
	$i=0;
	while ($#ARGV >= $i)
		{
		$args = "$args $ARGV[$i]";
		if ($AGILOG) {$agi_string = "$i|$ARGV[$i]";   &agi_output;}
		$i++;
		}
	
	### list of command-line array arguments:
	@ARGV_vars = split(/-----/, $ARGV[0]);

	$call_handle_method = 		$ARGV_vars[0];
	$agent_search_method = 		$ARGV_vars[1];
	$channel_group = 			$ARGV_vars[2];
	$inbound_number = 			$ARGV_vars[3];
	$parked_by = 				$ARGV_vars[4];
	$park_extension = 			$ARGV_vars[5];
	$status = 					$ARGV_vars[6];
	$list_id = 					$ARGV_vars[7];
	$phone_code = 				$ARGV_vars[8];
	$Scampaign_id = 			$ARGV_vars[9];
	$agent_only = 				$ARGV_vars[10];
	$vendor_id = 				$ARGV_vars[11];
	$vid_enter_filename =		$ARGV_vars[12];
	$vid_id_number_filename =	$ARGV_vars[13];
	$vid_confirm_filename =		$ARGV_vars[14];
	$vid_validate_digits =		$ARGV_vars[15];
	}

$|=1;
while(<STDIN>) 
	{
	chomp;
	last unless length($_);
	if ($AGILOG)
		{
		if (/^agi_(\w+)\:\s+(.*)$/)
			{
			$AGI{$1} = $2;
			}
		}

	if (/^agi_uniqueid\:\s+(.*)$/)		{$unique_id = $1; $uniqueid = $unique_id;}
	if (/^agi_channel\:\s+(.*)$/)		{$channel = $1;}
	if (/^agi_extension\:\s+(.*)$/)		{$extension = $1;}
	if (/^agi_type\:\s+(.*)$/)		{$type = $1;}
	if (/^agi_callerid\:\s+(.*)$/)		{$callerid = $1;}
	if (/^agi_calleridname\:\s+(.*)$/)	{$calleridname = $1;}
	}
$callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
$calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
$extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;

if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
	{$callerid = $calleridname;}

if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
	{
	$calleridname = $callerid;
	$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
	$calleridname =~ s/\"|\" //gi;
	}

if ($callerid !~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
	{
	$callerid =~ s/\D|\'//gi;
	$calleridname =~ s/unknown|\'//gi;
	if ( (!$callerid) or ($callerid =~ /unknown/) )
		{$callerid = $calleridname;}
	}
$prev_callerid = $callerid;
if ($calleridname =~ /^J\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
	{$prev_callerid = $calleridname;}

##### find out if this call is already in the vicidial_log_extended table
#$VLEcount=0;
#$stmtA = "SELECT count(*) FROM vicidial_log_extended where uniqueid='$uniqueid';";
#$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
#$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
#$sthArows=$sthA->rows;
#	$dbhP=$dbhA;   $mysql_count='02144';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
#if ($sthArows > 0)
#	{
#	@aryA = $sthA->fetchrow_array;
#	$VLEcount = 			$aryA[0];
#	}
#$sthA->finish();

$user_unavailable_action='';
##### special processing for DID forwarded calls  "99909*1***DID"
if ($extension =~ /^999\d\d\*|^998\d\d\*/)
	{
	@EXT_vars = split(/\*/, $extension);
	
	$referring_extension =	$EXT_vars[0];	# initial extension sent
	$did_id =				$EXT_vars[1];	# the DID ID to grab settings from
	$in_group_override = 	$EXT_vars[2];	# the in-group override, if set
	$agentdirect_override = $EXT_vars[3];	# the agentdirect override, if set
	$route_type =			$EXT_vars[4];	# DID or FILTER from the did, if set

	### Grab DID values from the database
	if ($route_type =~ /FILTER/) 
		{
		$stmtA = "SELECT filter_call_handle_method,filter_agent_search_method,filter_group_id,did_pattern,filter_list_id,filter_phone_code,filter_campaign_id,filter_user,filter_user_unavailable_action,filter_user_route_settings_ingroup,filter_action,filter_voicemail_ext,filter_extension,filter_exten_context,filter_phone,filter_server_ip,filter_entry_list_id,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$did_id';";
		}
	else
		{
		$stmtA = "SELECT call_handle_method,agent_search_method,group_id,did_pattern,list_id,phone_code,campaign_id,user,user_unavailable_action,user_route_settings_ingroup,did_route,voicemail_ext,extension,exten_context,phone,server_ip,entry_list_id,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$did_id';";
		}
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02002';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$call_handle_method = 			$aryA[0];
		$agent_search_method = 			$aryA[1];
		$did_in_group = 				$aryA[2];
		$inbound_number = 				$aryA[3];
		$list_id = 						$aryA[4];
		$phone_code = 					$aryA[5];
		$Scampaign_id = 				$aryA[6];
		$agent_only =					$aryA[7];
		$user_unavailable_action =		$aryA[8];
		$user_route_settings_ingroup =	$aryA[9];
		$did_route =					$aryA[10];
		$did_voicemail_ext =			$aryA[11];
		$did_extension =				$aryA[12];
		$did_exten_context =			$aryA[13];
		$did_phone =					$aryA[14];
		$did_phone_server_ip =			$aryA[15];
		$entry_list_id =				$aryA[16];
		$custom_one =					$aryA[17];
		$custom_two =					$aryA[18];
		$custom_three =					$aryA[19];
		$custom_four =					$aryA[20];
		$custom_five =					$aryA[21];
		if ($did_route =~ /AGENT/)
			{$channel_group = $user_route_settings_ingroup;}
		else
			{$channel_group = $did_in_group;}
		}
	$sthA->finish();

	if (length($agentdirect_override) > 0) {$agent_only = $agentdirect_override;}

	if (length($in_group_override) > 1) 
		{
		$igo_valid=0;
		### if in_group_override is set, make sure it's valid
		$stmtA = "SELECT count(*) FROM vicidial_inbound_groups where group_id='$in_group_override' and active='Y';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='01139';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$igo_valid = 			$aryA[0];
			}
		$sthA->finish();
		
		if ($igo_valid > 0)
			{
			$channel_group = $in_group_override;
			if ($AGILOG) {$agi_string = "In-Group Override: $in_group_override";   &agi_output;}
			}

		}
	}

if ( ($phone_code =~ /^1$/) && ($callerid =~ /^1/) && (length($callerid) > 10) )
	{
	$callerid =~ s/^1//gi;
	if ($AGILOG) {$agi_string = "North America CID Check: $phone_code|$callerid|";   &agi_output;}
	}
$originalCID = $callerid;

if ($call_handle_method =~ /^CLOSER/)
	{
	### allow for internal PRI/IAX/SIP transfer data string "90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*12*"
	# LE: 8305888888888888090009*TEST_INGROUP_1234567**1010133**9998885112*12345678901234567890*12345678901234567890**1*8600052
	if ($extension =~ /^900\d\d\*|^9900\d\d\*|^980\d\d\*|^9980\d\d\*|^8305888888888888\d90009|^8305888888888888\d98009/)
		{
		if ($AGILOG) {$agi_string = "CLOSER checking for long-extension: ($extension)";   &agi_output;}

		if ($extension =~ /\*\*LEXTEN\*\d/) 
			{
			@LE_vars = split(/\*/, $extension);
			$le_id =		$LE_vars[3];	# le_id to search for

			$stmtA = "SELECT extension FROM vicidial_long_extensions where le_id='$le_id' and call_date > DATE_SUB(NOW(), interval 1 hour) limit 1;";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02257';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				if ($AGILOG) {$agi_string = "CLOSER long-extension found: $le_id|($extension <> $aryA[0])";   &agi_output;}
				$extension	=	$aryA[0];
				$extension =~ s/\@.*//gi;
				}
			$sthA->finish();
			}
		else
			{
			### BEGIN check for truncated extension ###
			$LENGTHextension = length($extension);
			$LENGTHcmd_line_b=0;
			if ($callerid =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
				{
				$stmtA = "SELECT cmd_line_b FROM vicidial_manager where callerid='$callerid' and action='Originate' and ( (cmd_line_b LIKE \"Exten: 8305888888888888_90009%\") or (cmd_line_b LIKE \"Exten: 8305888888888888_98009%\") ) order by man_id desc limit 1;";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02258';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;	
					$cmd_line_b	=	$aryA[0];
					$cmd_line_b =~ s/^Exten: 8305888888888888\d90009/990009/gi;
					$cmd_line_b =~ s/^Exten: 8305888888888888\d98009/998009/gi;
					$LENGTHcmd_line_b = length($cmd_line_b);
					}
				$sthA->finish();

				if ($LENGTHcmd_line_b > $LENGTHextension) 
					{
					if ($AGILOG) {$agi_string = "CLOSER extension override: ($LENGTHcmd_line_b <> $LENGTHextension)|$cmd_line_b|";   &agi_output;}
					$extension = $cmd_line_b;
					}
				}
			}
		### END check for truncated extension ###

		@EXT_vars = split(/\*/, $extension);
		
		$referring_extension =	$EXT_vars[0];	# initial extension sent
		$channel_group =		$EXT_vars[1];	# name of the parked group "In-group"
		$inbound_number =		$EXT_vars[2];	# extension to send call to after parsing
		$parked_by =			$EXT_vars[3];	# leadID
		$park_extension =		$EXT_vars[4];	# filename of the on-hold music file
		$phone_number =			$EXT_vars[5];	# phone number of customer
		$fronter =				$EXT_vars[6];	# user of the fronter that transferred the call
		$fronter_agent =		$EXT_vars[6];	# user of the fronter that transferred the call
		$fronter_call_seconds =	$EXT_vars[8];	# not currently used
		$dial_ingroup_flag =	$EXT_vars[9];	# used by dial in-group feature
		if ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) )
			{
			$agent_only =			$EXT_vars[7];	# optional AGENTDIRECT user to queue call for
			$agent_grab_extension = $EXT_vars[10];	# used by dial in-group feature
			}
		$CIDlead_id = $parked_by;
		$originalCID = $phone_number;

		$PADlead_id = sprintf("%010s", $parked_by);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
		# JmmddhhmmssLLLLLLLLL
		$JqueryCID = "J$CIDdate$PADlead_id";
		$callerid = $JqueryCID;
		$VCcallerid = $JqueryCID;
		### set the new call callerid to track the call
		$Jnewcallerid = "\"$JqueryCID <$phone_number>\"";
		$AGI->set_callerid($Jnewcallerid);
		if ($AGILOG) {$agi_string = "callerID changed: $Jnewcallerid";   &agi_output;}
		}
	### allow for outbound auto-dial calls or previous in-group calls passed through call menus
	if ($callerid =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
		{
		$CIDlead_id = substr($callerid, 10, 10);
		$CIDlead_id = ($CIDlead_id + 0);
		$VCcallerid = $callerid;
		$insert_lead_id = $CIDlead_id;

		$stmtA= "SELECT phone_number,called_count,list_id from vicidial_list where lead_id='$insert_lead_id';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02180';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$phone_number =		$aryA[0];
			$called_count =		$aryA[1];
			$list_id =			$aryA[2];
			$originalCID = $phone_number;
			} 
		$sthA->finish();

		### set the call callerid to track the call
		# YmmddhhmmssLLLLLLLLL
	#	$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
	#	$YqueryCID = "Y$CIDdate$PADlead_id";
		$Jnewcallerid = "\"$callerid <$phone_number>\"";
		$AGI->set_callerid($Jnewcallerid);

		if ($AGILOG) {$agi_string = "Lead ID found: $insert_lead_id|$phone_number|   |$Jnewcallerid|";   &agi_output;}
		}
	}

if ( ($call_handle_method =~ /^CID/) || ($call_handle_method =~ /^VID/) )
	{
	if (length($callerid)>0) {$phone_number = $callerid;}
	   else {$phone_number = '';}
	if (length($calleridname)>0) {$VLcomments = $calleridname;}
	   else {$VLcomments = '';}
	}

#	if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;}
#	if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;}
	if (length($callerid)<10) {$callerid = $parked_by;}
	if (length($pin)>0) {$callerid = $pin;}


if ($call_handle_method =~ /^ANI/)
	{
	$phone_number='';
	### allow for external ANI to be collected on older RBS T1 circuits
	if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
		{
		@EXT_vars = split(/\*/, $extension);
		$phone_number =	$EXT_vars[1];
		if ($AGILOG) {$agi_string = "ANI found: |$phone_number|";   &agi_output;}
		}
	}

foreach $i (sort keys %AGI) 
	{
	if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}";   &agi_output;}
	}

if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|";   &agi_output;}


if (length($pin) < 1) {$pin=$inbound_number;}

$fronter = $pin;

if ($AGILOG) {$agi_string = "+++++ INBOUND CALL VDCL STARTED : |$channel_group|$callerid-$pin|$now_date";   &agi_output;}

$VDADphone='';
$VDADphone_code='';
$VCcallerid = $channel_group;
$VD_campaign_id = $channel_group;
if (length($VCcallerid)<2)
	{$VCcallerid = 'ViciDial Inbound';}

if ($channel =~ /Local/i)
	{
	if ( ($inbound_number =~ /CXFER/) || ($call_handle_method =~ /^CLOSER/) )
		{
		if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- $priority";   &agi_output;}
		if ($call_handle_method =~ /^CLOSER/) 
			{
			### sleep for 99 hundredths of a second
			usleep(1*990*1000);
			$stmtA = "SELECT count(*) FROM vicidial_auto_calls where lead_id='$CIDlead_id' and call_type='IN' and campaign_id='$channel_group' and channel NOT LIKE \"Local%\";";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02003';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			$rec_count=0;
			while ($sthArows > $rec_count)
				{
				@aryA = $sthA->fetchrow_array;
				$Pseudo_duplicate_count	= $aryA[0];
				$rec_count++;
				}
			$sthA->finish();

			if ($Pseudo_duplicate_count > 0)
				{
				if ($AGILOG) {$agi_string = "+++++ INBOUND LOCAL DUPLICATE: EXITING- $priority";   &agi_output;}
				exit;
				}
			}
		}
	else
		{
		if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority";   &agi_output;}
		exit;
		}
	}

### Grab Server values from the database
$cbc=0;
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,voicemail_dump_exten_no_inst,routing_prefix FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02004';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
while ($sthArows > $cbc)
	{
	@aryA = $sthA->fetchrow_array;	
	$DBvoicemail_dump_exten	=		$aryA[0];
	$DBext_context		=			$aryA[1];
	$DBanswer_transfer_agent	=	$aryA[2];
	$DBSERVER_GMT		=			$aryA[3];
	$asterisk_version	=			$aryA[4];
	$DBmax_vicidial_trunks	=		$aryA[5];
	$voicemail_dump_exten_no_inst = $aryA[6];
	$routing_prefix			= $aryA[7];
	if ($DBvoicemail_dump_exten)	{$voicemail_dump_exten = $DBvoicemail_dump_exten;}
	if ($DBext_context)				{$ext_context = $DBext_context;}
	if ($DBanswer_transfer_agent)	{$answer_transfer_agent = $DBanswer_transfer_agent;}
	if ($DBSERVER_GMT)				{$SERVER_GMT = $DBSERVER_GMT;}
	if ($asterisk_version)			{$AST_ver = $asterisk_version;}
	if ($DBmax_vicidial_trunks)		{$max_vicidial_trunks = $DBmax_vicidial_trunks;}

	$LOCAL_GMT_OFF = $SERVER_GMT;
	$LOCAL_GMT_OFF_STD = $SERVER_GMT;

	if ($isdst) {$LOCAL_GMT_OFF++;}
	if ($DB) {print "SEED TIME  $now_date_epoch      :   $year-$mon-$mday $hour:$min:$sec  LOCAL GMT OFFSET NOW: $LOCAL_GMT_OFF\n";}

	$cbc++;
	}
$sthA->finish();


### Update calldate on the in-group record
$stmtA = "UPDATE vicidial_inbound_groups SET group_calldate='$SQLdate' where group_id='$channel_group';";
$affected_rows = $dbhA->do($stmtA);  
	$dbhP=$dbhA;   $mysql_count='02179';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

### Grab inbound groups values from the database
$cbc=0;
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay,agent_search_method,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay,second_alert_container,second_alert_only,third_alert_trigger,third_alert_trigger_seconds,third_alert_filename,third_alert_delay,third_alert_container,third_alert_only FROM vicidial_inbound_groups where group_id = '$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02005';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	
	$call_time_id =						$aryA[0];
	$after_hours_action =				$aryA[1];
	$after_hours_message_filename =		$aryA[2];
	$after_hours_exten	=				$aryA[3];
	$after_hours_voicemail	=			$aryA[4];
	$welcome_message_filename	=		$aryA[5];
	$moh_context	=					$aryA[6];
	$onhold_prompt_filename	=			$aryA[7];
	$prompt_interval	=				$aryA[8];
	$agent_alert_exten	=				$aryA[9];
	$agent_alert_delay	=				$aryA[10];
	$drop_call_seconds	=				$aryA[11];
		$DROP_TIME = $drop_call_seconds;
	$drop_action =						$aryA[12];
	$drop_exten	=						$aryA[13];
	$CAMP_callorder	=					$aryA[14];
	$VDADvoicemail_ext =				$aryA[15];
#		$VDADvoicemail_ext =~ s/\D//gi;
	$queue_priority =					$aryA[16];
	$drop_inbound_group =				$aryA[17];
	$afterhours_xfer_group =			$aryA[18];
	$play_place_in_line =				$aryA[19];
	$play_estimate_hold_time =			$aryA[20];
	$hold_time_option =					$aryA[21];
	$hold_time_option_seconds =			$aryA[22];
	$hold_time_option_exten =			$aryA[23];
	$hold_time_option_voicemail =		$aryA[24];
	$hold_time_option_xfer_group =		$aryA[25];
	$hold_time_option_callback_filename =	$aryA[26];
	$hold_time_option_callback_list_id =	$aryA[27];
	$hold_recall_xfer_group =			$aryA[28];
	$no_delay_call_route =				$aryA[29];
	if ($hold_time_option =~ /DROP_ACTION/)
		{$hold_time_option = $drop_action;}
		$hold_time_option_SETTING = $hold_time_option;
	$play_welcome_message =				$aryA[30];
	$no_agent_no_queue =				$aryA[31];
	$no_agent_action =					$aryA[32];
	$no_agent_action_value =			$aryA[33];
	$extension_appended_cidname =		$aryA[34];
	$uniqueid_status_display =			$aryA[35];
	$uniqueid_status_prefix =			$aryA[36];
	$hold_time_option_minimum =			$aryA[37];
	$hold_time_option_press_filename = 	$aryA[38];
	$hold_time_option_callmenu =		$aryA[39];
	$onhold_prompt_no_block =			$aryA[40];
	$onhold_prompt_seconds =			$aryA[41];
	$hold_time_option_no_block =		$aryA[42];
	$hold_time_option_prompt_seconds =	$aryA[43];
	$hold_time_second_option =			$aryA[44];
	$hold_time_third_option =			$aryA[45];
	$wait_hold_option_priority =		$aryA[46];
	$wait_time_option =					$aryA[47];
		$wait_time_option_SETTING = $wait_time_option;
	$wait_time_second_option =			$aryA[48];
	$wait_time_third_option =			$aryA[49];
	$wait_time_option_seconds =			$aryA[50];
	$wait_time_option_exten =			$aryA[51];
	$wait_time_option_voicemail =		$aryA[52];
	$wait_time_option_xfer_group =		$aryA[53];
	$wait_time_option_callmenu =		$aryA[54];
	$wait_time_option_callback_filename =	$aryA[55];
	$wait_time_option_callback_list_id =	$aryA[56];
	$wait_time_option_press_filename =	$aryA[57];
	$wait_time_option_no_block =		$aryA[58];
	$wait_time_option_prompt_seconds =	$aryA[59];
	$ingroup_active =					$aryA[60];
	$calculate_estimated_hold_seconds = $aryA[61];
	$add_lead_url =						$aryA[62];
	$eht_minimum_prompt_filename =		$aryA[63];
	$eht_minimum_prompt_no_block =		$aryA[64];
	$eht_minimum_prompt_seconds =		$aryA[65];
	$on_hook_ring_time =				$aryA[66];
	$ingroup_recording_override =		$aryA[67];
	$campaign_rec_filename =			$aryA[68];
	$on_hook_cid =						$aryA[69];
	$action_xfer_cid =					$aryA[70];
	$drop_callmenu =					$aryA[71];
	$after_hours_callmenu =				$aryA[72];
	$max_calls_method =					$aryA[73];
	$max_calls_count =					$aryA[74];
	$max_calls_action =					$aryA[75];
	$populate_lead_ingroup =			$aryA[76];
	$na_call_url =						$aryA[77];
	$drop_lead_reset =					$aryA[78];
	$after_hours_lead_reset =			$aryA[79];
	$nanq_lead_reset =					$aryA[80];
	$wait_time_lead_reset =				$aryA[81];
	$hold_time_lead_reset =				$aryA[82];
	$routing_initiated_recordings =		$aryA[83];
	$on_hook_cid_number =				$aryA[84];
	$populate_lead_province =			$aryA[85];
	$areacode_filter =					$aryA[86];
	$areacode_filter_seconds =			$aryA[87];
	$areacode_filter_action =			$aryA[88];
	$areacode_filter_action_value =		$aryA[89];
	$populate_state_areacode =			$aryA[90];
	$inbound_survey =					$aryA[91];
	$inbound_survey_filename =			$aryA[92];
	$inbound_survey_accept_digit =		$aryA[93];
	$closing_time_action =				$aryA[94];
	$closing_time_now_trigger =			$aryA[95];
	$closing_time_filename =			$aryA[96];
	$closing_time_end_filename =		$aryA[97];
	$closing_time_lead_reset =			$aryA[98];
	$closing_time_option_exten =		$aryA[99];
	$closing_time_option_callmenu =		$aryA[100];
	$closing_time_option_voicemail =	$aryA[101];
	$closing_time_option_xfer_group =	$aryA[102];
	$closing_time_option_callback_list_id =	$aryA[103];
	$add_lead_timezone =				$aryA[104];
	$populate_lead_source =				$aryA[105];
	$populate_lead_vendor =				$aryA[106];
	$enter_ingroup_url =				$aryA[107];
	$cid_cb_confirm_number =			$aryA[108];
	$cid_cb_invalid_filter_phone_group = $aryA[109];
	$cid_cb_valid_length =				$aryA[110];
	$cid_cb_valid_filename =			$aryA[111];
	$cid_cb_confirmed_filename =		$aryA[112];
	$cid_cb_enter_filename =			$aryA[113];
	$cid_cb_you_entered_filename =		$aryA[114];
	$cid_cb_press_to_confirm_filename =	$aryA[115];
	$cid_cb_invalid_filename =			$aryA[116];
	$cid_cb_reenter_filename =			$aryA[117];
	$cid_cb_error_filename =			$aryA[118];
	$place_in_line_caller_number_filename =	$aryA[119];
	$place_in_line_you_next_filename =	$aryA[120];
	$answer_signal =					$aryA[121];
	$no_agent_delay =					$aryA[122];
	$agent_search_method_OVERRIDE = 	$aryA[123];
	$populate_lead_comments = 			$aryA[124];
	$drop_call_seconds_override = 		$aryA[125];
	$populate_lead_owner =				$aryA[126];
	$in_queue_nanque =					$aryA[127];
	$in_queue_nanque_exceptions =		$aryA[128];
	$second_alert_trigger =				$aryA[129];
	$second_alert_trigger_seconds =		$aryA[130];
	$second_alert_filename =			$aryA[131];
	$second_alert_delay =				$aryA[132];
	$second_alert_container = 			$aryA[133];
	$second_alert_only =				$aryA[134];
	$third_alert_trigger =				$aryA[135];
	$third_alert_trigger_seconds =		$aryA[136];
	$third_alert_filename =				$aryA[137];
	$third_alert_delay =				$aryA[138];
	$third_alert_container =			$aryA[139];
	$third_alert_only =					$aryA[140];

	if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) ) 
		{$place_in_line_caller_number_filename='queue-thereare';}
	if ( (length($place_in_line_you_next_filename) < 1) || ($place_in_line_you_next_filename =~ /^NULL$/i) ) 
		{$place_in_line_you_next_filename='queue-youarenext';}
	$custom_call_id='';
	if ($uniqueid_status_display =~ /ENABLED/)
		{$custom_call_id = "$uniqueid";}
	if ($uniqueid_status_display =~ /ENABLED_PREFIX/)
		{$custom_call_id = "$uniqueid_status_prefix$uniqueid";}

	if ($populate_lead_comments !~ /^CALLERID_NAME$/)
		{
		if ( (length($populate_lead_comments) < 1) or ($populate_lead_comments =~ /^DISABLED$|^BLANK$/) )
			{$VLcomments = '';}
		else
			{
			if (length($populate_lead_comments) > 0)
				{$VLcomments = $populate_lead_comments;}
			}
		}

	$in_queue_nanque_trigger=0;
	if ($in_queue_nanque =~ /NO_PAUSED_EXCEPTIONS/) 
		{
		$inque_except_valid=0;
		$inque_except_SQL='';
		if ( (length($in_queue_nanque_exceptions) > 0) && ($in_queue_nanque_exceptions !~ /^DISABLED$/) ) 
			{
			$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$in_queue_nanque_exceptions';";
			if ($DBX) {print "   |$stmtA|\n";}
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$IQNEcontainer_entry =	$aryA[0];
				$IQNEcontainer_entry =~ s/\r|\t|\'|\"//gi;
				@IQNEcontainer_array = split(/\n/,$IQNEcontainer_entry);
				$IQNEc=0;
				foreach(@IQNEcontainer_array)
					{
					if ( ($IQNEcontainer_array[$IQNEc] !~ /^;/) && (length($IQNEcontainer_array[$IQNEc]) > 0) )
						{
						$IQNEcontainer_array[$IQNEc] =~ s/[^0-9a-zA-Z]//gi;
						if ($inque_except_valid > 0) 
							{$inque_except_SQL .= ",";}
						$inque_except_SQL .= "'$IQNEcontainer_array[$IQNEc]'";
						$inque_except_valid++;
						}
					$IQNEc++;
					}
				}
			$sthA->finish();
			}
		if ($inque_except_valid < 1) 
			{
			if ($AGILOG) {$agi_string = "in_queue_nanque_exceptions invalid!    reverting in_queue_nanque to 'Y'   |$in_queue_nanque|$in_queue_nanque_exceptions|";   &agi_output;}
			$in_queue_nanque='Y';
			}
		}
	}
$sthA->finish();

# If answer signal config is enabled and the in-group is set to send one, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal !~ /NONE|ROUTE/i) ) 
	{
	$AGI->answer();
	if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
	}

# When VID or VIDPROMPT, methods are not used, no Vendor Lead Code can be supplied. Fill it with inbound_number
$igvendorid = $AGI->get_variable('igvendorid');
if ( ($call_handle_method !~ /^VID/) && (length($igvendorid) < 1) )
	{
	if ($populate_lead_vendor =~ /INBOUND_NUMBER/)
		{$vendor_id = $inbound_number;}
	if (length($populate_lead_vendor) < 1) 
		{$vendor_id = '';}
	if ( (length($populate_lead_vendor) > 0) && (length($vendor_id) < 1) ) 
		{$vendor_id = $populate_lead_vendor;}
	}

if ($wday==0) 
	{
	$daySQL=',ct_sunday_start,ct_sunday_stop,sunday_afterhours_filename_override';
	$yestSQL=',ct_saturday_start,ct_saturday_stop';
	}
if ($wday==1) 
	{
	$daySQL=',ct_monday_start,ct_monday_stop,monday_afterhours_filename_override';
	$yestSQL=',ct_sunday_start,ct_sunday_stop';
	}
if ($wday==2) 
	{
	$daySQL=',ct_tuesday_start,ct_tuesday_stop,tuesday_afterhours_filename_override';
	$yestSQL=',ct_monday_start,ct_monday_stop';
	}
if ($wday==3) 
	{
	$daySQL=',ct_wednesday_start,ct_wednesday_stop,wednesday_afterhours_filename_override';
	$yestSQL=',ct_tuesday_start,ct_tuesday_stop';
	}
if ($wday==4) 
	{
	$daySQL=',ct_thursday_start,ct_thursday_stop,thursday_afterhours_filename_override';
	$yestSQL=',ct_wednesday_start,ct_wednesday_stop';
	}
if ($wday==5) 
	{
	$daySQL=',ct_friday_start,ct_friday_stop,friday_afterhours_filename_override';
	$yestSQL=',ct_thursday_start,ct_thursday_stop';
	}
if ($wday==6) 
	{
	$daySQL=',ct_saturday_start,ct_saturday_stop,saturday_afterhours_filename_override';
	$yestSQL=',ct_friday_start,ct_friday_stop';
	}

### Check for drop_call_seconds_override settings container
if ( ($drop_call_seconds_override !~ /DISABLED/i) && (length($drop_call_seconds_override)>0) ) 
	{
	if ($AGILOG) {$agi_string = "Checking for Drop Call Seconds Override |$drop_call_seconds_override|$callerid|$channel_group|   Current drop sec: |$DROP_TIME|";   &agi_output;}
	# example entry: "ALLDAYS,1200,1300,600", day-of-week,start-time,end-time,drop-seconds-override
	$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$drop_call_seconds_override';";
	if ($DBX) {print "   |$stmtA|\n";}
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$DCScontainer_entry =	$aryA[0];
		$DCScontainer_entry =~ s/\r|\t|\'|\"//gi;
		@DCScontainer_array = split(/\n/,$DCScontainer_entry);
		$DCSc=0;
		foreach(@DCScontainer_array)
			{
			if ( ($DCScontainer_array[$DCSc] !~ /^;/) && (length($DCScontainer_array[$DCSc]) > 10) )
				{
				$DCScontainer_array[$DCSc] =~ s/[^,0-9a-zA-Z]//gi;
				@DCScontainer_line = split(/,/,$DCScontainer_array[$DCSc]);
				$temp_weekday =	$DCScontainer_line[0];
				$temp_begin =	($DCScontainer_line[1] + 0);
				$temp_end =		($DCScontainer_line[2] + 0);
				$temp_sec =		($DCScontainer_line[3] + 0);   if ($temp_sec > 9999) {$temp_sec=9999;}
				if ( ( ($temp_begin <= $hm) && ($temp_end >= $hm) ) && ( ($temp_weekday eq 'ALLDAYS') || ($temp_weekday eq $now_weekday) ) )
					{
					$drop_call_seconds = $temp_sec;   $DROP_TIME = $drop_call_seconds;
					if ($AGILOG) {$agi_string = "Drop Call Seconds Override found!    |$DCSc|$drop_call_seconds_override|$callerid|$channel_group|$DCScontainer_array[$DCSc]|$temp_weekday|$temp_begin($hm)|$temp_end($hm)|$temp_sec|$DROP_TIME|";   &agi_output;}
					}
				}
			$DCSc++;
			}
		}
	$sthA->finish();
	}

### Grab call_times values from the database
$stmtA = "SELECT ct_default_start,ct_default_stop,default_afterhours_filename_override $daySQL $yestSQL,ct_holidays FROM vicidial_call_times where call_time_id = '$call_time_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02006';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
@aryA = $sthA->fetchrow_array;
$ct_default_start = 					$aryA[0];
$ct_default_stop = 						$aryA[1];
$deafult_afterhours_filename_override =	$aryA[2];
$ct_day_start = 						$aryA[3];
$ct_day_stop =							$aryA[4];
$day_afterhours_filename_override =		$aryA[5];
$ct_yest_start =						$aryA[6];
$ct_yest_stop =							$aryA[7];
$ct_holidays =							$aryA[8];
$sthA->finish();

if ( ($ct_yest_start < 1) && ($ct_yest_stop < 1) )  
	{
	$ct_yest_start =		$ct_default_start;
	$ct_yest_stop =			$ct_default_stop;
	}
if ( ($ct_day_start > 0) || ($ct_day_stop > 0) )  
	{
	$ct_default_start	=	$ct_day_start;
	$ct_default_stop	=	$ct_day_stop;
	}

if (length($ct_holidays) > 2)
	{
	$stmtA = "SELECT count(*) from vicidial_call_time_holidays where holiday_date='$YMD' and holiday_status='ACTIVE';";
	if ($DBX) {print "   |$stmtA|\n";}
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	@aryA = $sthA->fetchrow_array;
	$holiday_today_count =	$aryA[0];
	if ($AGILOG) {$agi_string = "Holiday check: |$holiday_today_count|$stmtA|$ct_holidays|";   &agi_output;}

	$ct_hrs=0;
	$b=0;
	if ($holiday_today_count > 0)
		{
		@holiday_rules = split(/\|/,$ct_holidays);
		$ct_hrs = ($#holiday_rules - 0);
		while($ct_hrs >= $b)
			{
			if (length($holiday_rules[$b])>1)
				{
				$stmtA = "SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop,default_afterhours_filename_override from vicidial_call_time_holidays where holiday_id='$holiday_rules[$b]' and holiday_status='ACTIVE' and holiday_date='$YMD';";
				if ($DBX) {print "   |$stmtA|\n";}
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$holiday_id =								$aryA[0];
					$holiday_date =								$aryA[1];
					$holiday_name =								$aryA[2];
					$ct_default_start =							$aryA[3];
					$ct_default_stop =							$aryA[4];
					$default_afterhours_filename_override =		$aryA[5];
					$holiday_afterhours_filename_override =		$aryA[5];

					if ($AGILOG) {$agi_string = "Active Holiday found!    |$holiday_id|$holiday_date|$holiday_name|$ct_default_start|$ct_default_stop|$default_afterhours_filename_override|";   &agi_output;}
					}
				$sthA->finish();
				}
			$b++;
			}
		}
	}


if ( (length($deafult_afterhours_filename_override) > 0) && ($deafult_afterhours_filename_override !~ /---NONE---/) )
	{$after_hours_message_filename = $deafult_afterhours_filename_override;}
if ( (length($day_afterhours_filename_override) > 0) && ($day_afterhours_filename_override !~ /---NONE---/) )
	{$after_hours_message_filename = $day_afterhours_filename_override;}
if ( (length($holiday_afterhours_filename_override) > 0) && ($holiday_afterhours_filename_override !~ /---NONE---/) )
	{$after_hours_message_filename = $holiday_afterhours_filename_override;}


### if channel variables for state and/or postal_code have been populated, grab them for use when new lead is inserted
$UPDATEstateSQL='';
$INSERTstateSQLa='';   $INSERTstateSQLb='';
$state = $AGI->get_variable('state');
if (length($state) > 0)
	{
	$state =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
	$INSERTstateSQLa=',state';
	$INSERTstateSQLb=",'$state'";
	}
$INSERTpostal_codeSQLa='';   $INSERTpostal_codeSQLb='';
$postal_code = $AGI->get_variable('postal_code');
if (length($postal_code) > 0)
	{
	$postal_code =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
	$INSERTpostal_codeSQLa=',postal_code';
	$INSERTpostal_codeSQLb=",'$postal_code'";
	}
$source_id = $AGI->get_variable('source_id');
if (length($source_id) > 0)
	{
	$source_id =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
	}
else
	{
	if ($populate_lead_source =~ /INBOUND_NUMBER/)
		{$source_id = $inbound_number;}
	if ( (length($populate_lead_source) < 1) || ($populate_lead_source =~ /BLANK/) )
		{$source_id = '';}
	if ($populate_lead_source =~ /DISABLED/) 
		{$source_id = 'VDCL';}
	}

if ($populate_state_areacode =~ /NEW_LEAD_ONLY|OVERWRITE_ALWAYS/) 
	{
	$phone_ac = substr($phone_number, 0, 3);
	$stmtA= "SELECT state from vicidial_phone_codes where country_code='$phone_code' and areacode='$phone_ac' limit 1;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02220';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;	
		$state	= $aryA[0];
		}
	$sthA->finish();
	if (length($state) > 0)
		{
		$state =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
		$INSERTstateSQLa=',state';
		$INSERTstateSQLb=",'$state'";
		if ($populate_state_areacode =~ /OVERWRITE_ALWAYS/) 
			{
			$UPDATEstateSQL=",state='$state'";
			}
		}
	}

# send call to after hours action if in-group is set to inactive
if ($ingroup_active !~ /Y/)
	{
	$ct_default_start	=	2400;
	$ct_default_stop	=	2400;
	if ($AGILOG) {$agi_string = "IN-GROUP INACTIVE!    Sending to After Hours Action:    |$after_hours_action|$ingroup_active|";   &agi_output;}
	}

# set the drop time to 1 second if AGENTDIRECT without a user assigned
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) < 1) )
	{
	if ($AGILOG) {$agi_string = "AGENTDIRECT with no agent defined!    Setting drop seconds to 1:    |$channel_group|$agent_only|";   &agi_output;}
	$DROP_TIME = 1;
	$drop_call_seconds = 1;
	}

$LOGuser='VDCL';

if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE|ROUTE/i) ) 
	{
	if ($AGILOG) {$agi_string = "     skipping sip-silence playback: $channel|";   &agi_output;}
	}
else
	{
	$AGI->stream_file('sip-silence');
	$AGI->stream_file('sip-silence');
	}

if ($call_handle_method =~ /DIGITID$/)
	{
	&enter_pin_number;
	if (length($pin) > 0)
		{$fronter = $pin;}
	}

if ($call_handle_method =~ /^VIDPROMPT/)
	{
	$vendor_lead_code = $AGI->get_variable('vendor_lead_code');
	if ( ($AGILOG) && (length($vendor_lead_code)>0) ) {$agi_string = "vendor id AGI variable:    |$vendor_lead_code|";   &agi_output;}

	if (length($vendor_lead_code)>2)
		{
		$vendor_id = $vendor_lead_code;
		}
	else
		{
		&enter_id_number;
		}
	}

if ($call_handle_method =~ /LOOKUP/)
	{
	if ( ( ($call_handle_method =~ /^VID/) && (length($vendor_id)) < 3) || (length($phone_number) < 3) )
		{
		$entry_list_idSQLa='';   $entry_list_idSQLb='';
		if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) ) 
			{
			$entry_list_idSQLa=',entry_list_id';
			$entry_list_idSQLb=",'$entry_list_id'";
			}
		$ingroup_insert = $channel_group;
		if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
		$populate_provinceA='';   $populate_provinceB='';
		if ($populate_lead_province =~ /did/) 
			{&populate_lead_province_process;}
		if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/) 
			{&lead_timezone_process;}
		# populate owner field match requirements, if any
		$ownerSQL='';
		$temp_owner = '';
		if ($call_handle_method =~ /OWNERCUSTOM/)
			{
			if ($call_handle_method =~ /OWNERCUSTOM1/) {$temp_owner = $custom_one;}
			if ($call_handle_method =~ /OWNERCUSTOM2/) {$temp_owner = $custom_two;}
			if ($call_handle_method =~ /OWNERCUSTOM3/) {$temp_owner = $custom_three;}
			if ($call_handle_method =~ /OWNERCUSTOM4/) {$temp_owner = $custom_four;}
			if ($call_handle_method =~ /OWNERCUSTOM5/) {$temp_owner = $custom_five;}
			if ($call_handle_method =~ /OWNERCUSTOMX/) {$temp_owner = $vid_enter_filename;}
			$ownerSQL = "and owner='$temp_owner'";
			}
		$populate_ownerA='';   $populate_ownerB='';
		if ($populate_lead_owner =~ /did|OWNERCUSTOM/) 
			{&populate_lead_owner_process;}
		### insert a record into the vicidial_list table 
		$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02007';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		$cbc=0;
		$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
		$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02008';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$insert_lead_id = $aryA[0];
			$cbc++; 
			}
		$sthA->finish();

		### BEGIN the Add-Lead-URL get process
		if (length($add_lead_url) > 5)
			{
			$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
			$XXqueryCID = "Y$CIDdate$PADlead_id";

			$launch = $PATHhome . "/AST_send_URL.pl";
			$launch .= " --SYSLOG" if ($SYSLOG);
			$launch .= " --lead_id=" . $insert_lead_id;
			$launch .= " --phone_number=" . $phone_number;
			$launch .= " --user=";
			$launch .= " --call_type=IN";
			$launch .= " --campaign=" . $channel_group;
			$launch .= " --uniqueid=" . $uniqueid;
			$launch .= " --alt_dial=MAIN";
			$launch .= " --call_id=" . $XXqueryCID;
			$launch .= " --list_id=" . $list_id;
			$launch .= " --function=INGROUP_ADD_LEAD_URL";

			system($launch . ' &');

			if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
			}
		### END the Add-Lead-URL get process

		if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|";   &agi_output;}
		}
	else
		{
		$listSQL = '';
		if ($call_handle_method =~ /LOOKUPRL/)
			{$listSQL = "and list_id='$list_id'";}
		else
			{
			if ($call_handle_method =~ /LOOKUPRC/)
				{
				### Grab all lists associated with Scampaign_id
				$cbc=0;
				$SlistsSQL='';
				$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 1000;";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02009';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				while ($sthArows > $cbc)
					{
					@aryA = $sthA->fetchrow_array;	
					$SlistsSQL	.= "'$aryA[0]',";
					$cbc++;
					}
				$sthA->finish();
				chop($SlistsSQL);

				if (length($SlistsSQL)>3)
					{$listSQL = "and list_id IN($SlistsSQL)";}
				}
			}

		# populate owner field match requirements, if any
		$ownerSQL='';
		$temp_owner = '';
		if ($call_handle_method =~ /OWNERCUSTOM/)
			{
			if ($call_handle_method =~ /OWNERCUSTOM1/) {$temp_owner = $custom_one;}
			if ($call_handle_method =~ /OWNERCUSTOM2/) {$temp_owner = $custom_two;}
			if ($call_handle_method =~ /OWNERCUSTOM3/) {$temp_owner = $custom_three;}
			if ($call_handle_method =~ /OWNERCUSTOM4/) {$temp_owner = $custom_four;}
			if ($call_handle_method =~ /OWNERCUSTOM5/) {$temp_owner = $custom_five;}
			if ($call_handle_method =~ /OWNERCUSTOMX/) {$temp_owner = $vid_enter_filename;}
			$ownerSQL = "and owner='$temp_owner'";
			}

		$cbc=0;
		if ($call_handle_method =~ /^VID/) 
			{
			$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where vendor_lead_code='$vendor_id' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
			}
		else 
			{
			$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where phone_number='$phone_number' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
			}
		if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02010';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			while ($sthArows > $cbc)
				{
				@aryA = $sthA->fetchrow_array;
				$insert_lead_id =	$aryA[0];
				$called_count =		$aryA[1];
				$list_id =			$aryA[2];
				$cbc++;	
				} 
			$sthA->finish();

			if ($AGILOG) {$agi_string = "VDAD vicidial_list found |$insert_lead_id|$called_count|$list_id|$stmtA|";   &agi_output;}
			} 
		else 
			{
			$VLfound=0;
			if ($call_handle_method =~ /ALT/) 
				{
				$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where alt_phone='$phone_number' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
					if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT search |$phone_number|$stmtA|";   &agi_output;}
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02188';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$insert_lead_id =	$aryA[0];
					$called_count =		$aryA[1];
					$list_id =			$aryA[2];
					$VLfound++;
					$sthA->finish();
					if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT found |$insert_lead_id|$called_count|$list_id|$stmtA|";   &agi_output;}
					}
				}
			if ( ($call_handle_method =~ /ADDR3/) && ($VLfound < 1) )
				{
				$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where address3='$phone_number' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
					if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 search |$phone_number|$stmtA|";   &agi_output;}
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02189';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$insert_lead_id =	$aryA[0];
					$called_count =		$aryA[1];
					$list_id =			$aryA[2];
					$VLfound++;
					$sthA->finish();
					if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 found |$insert_lead_id|$called_count|$list_id|$stmtA|";   &agi_output;}
					}
				}
			if ($VLfound < 1)
				{
				$entry_list_idSQLa='';   $entry_list_idSQLb='';
				if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) ) 
					{
					$entry_list_idSQLa=',entry_list_id';
					$entry_list_idSQLb=",'$entry_list_id'";
					}
				$ingroup_insert = $channel_group;
				if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
				$populate_provinceA='';   $populate_provinceB='';
				if ($populate_lead_province =~ /did/i) 
					{&populate_lead_province_process;}
				if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/) 
					{&lead_timezone_process;}
				$populate_ownerA='';   $populate_ownerB='';
				if ($populate_lead_owner =~ /did|OWNERCUSTOM/) 
					{&populate_lead_owner_process;}
				### insert a record into the vicidial_list table 
				$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02011';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				$cbc=0;
				$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
				$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02012';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$insert_lead_id = $aryA[0];
					$cbc++; 
					}
				$sthA->finish();

				### BEGIN the Add-Lead-URL get process
				if (length($add_lead_url) > 5)
					{
					$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
					$XXqueryCID = "Y$CIDdate$PADlead_id";

					$launch = $PATHhome . "/AST_send_URL.pl";
					$launch .= " --SYSLOG" if ($SYSLOG);
					$launch .= " --lead_id=" . $insert_lead_id;
					$launch .= " --phone_number=" . $phone_number;
					$launch .= " --user=";
					$launch .= " --call_type=IN";
					$launch .= " --campaign=" . $channel_group;
					$launch .= " --uniqueid=" . $uniqueid;
					$launch .= " --alt_dial=MAIN";
					$launch .= " --call_id=" . $XXqueryCID;
					$launch .= " --list_id=" . $list_id;
					$launch .= " --function=INGROUP_ADD_LEAD_URL";

					system($launch . ' &');

					if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
					}
				### END the Add-Lead-URL get process

				if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$list_id|$stmtA|";   &agi_output;}
				}
			}
		}
	}

else
	{
	if ($call_handle_method =~ /CLOSER/)
		{
		### Grab call lead parameters from vicidial_list table
		$cbc=0;
		$stmtA = "SELECT phone_number,phone_code,user,vendor_lead_code,called_count,list_id FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02013';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		while ($sthArows > $cbc)
			{
			@aryA = $sthA->fetchrow_array;	
			$campaign	=		"$channel_group";
			if (length($phone_number) < 10) 
				{$phone_number =		$aryA[0];}
			$phone_code	=		$aryA[1];
			$insert_lead_id	=	$CIDlead_id;
			$fronter =			$aryA[2];
			$vendor_id =		$aryA[3];
			$called_count =		$aryA[4];
			$list_id =			$aryA[5];

			if (length($fronter_agent) > 0) 
				{$fronter = $fronter_agent;}

			$cbc++;
			}
		$sthA->finish();
		}

	else
		{
		$entry_list_idSQLa='';   $entry_list_idSQLb='';
		if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) ) 
			{
			$entry_list_idSQLa=',entry_list_id';
			$entry_list_idSQLb=",'$entry_list_id'";
			}
		$ingroup_insert = $channel_group;
		if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
		$populate_provinceA='';   $populate_provinceB='';
		if ($populate_lead_province =~ /did/i) 
			{&populate_lead_province_process;}
		if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/) 
			{&lead_timezone_process;}
		$populate_ownerA='';   $populate_ownerB='';
		if ($populate_lead_owner =~ /did|OWNERCUSTOM/i) 
			{&populate_lead_owner_process;}
 		### insert a record into the vicidial_list table if no record was found above
		$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
 		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02014';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		$cbc=0;
		$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
		$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02015';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$insert_lead_id = $aryA[0];
			$cbc++; 
			}
		$sthA->finish();
		if ($AGILOG) {$agi_string = "VL vicidial_list insert |$insert_lead_id|$list_id|$stmtA|";   &agi_output;}

		### BEGIN the Add-Lead-URL get process
		if (length($add_lead_url) > 5)
			{
			$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
			$XXqueryCID = "Y$CIDdate$PADlead_id";

			$launch = $PATHhome . "/AST_send_URL.pl";
			$launch .= " --SYSLOG" if ($SYSLOG);
			$launch .= " --lead_id=" . $insert_lead_id;
			$launch .= " --phone_number=" . $phone_number;
			$launch .= " --user=";
			$launch .= " --call_type=IN";
			$launch .= " --campaign=" . $channel_group;
			$launch .= " --uniqueid=" . $uniqueid;
			$launch .= " --alt_dial=MAIN";
			$launch .= " --call_id=" . $XXqueryCID;
			$launch .= " --list_id=" . $list_id;
			$launch .= " --function=INGROUP_ADD_LEAD_URL";

			system($launch . ' &');

			if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
			}
		### END the Add-Lead-URL get process
		}
	}


### BEGIN Check for Action transfer cid setting ###
$transfer_cid = $originalCID;
if (length($action_xfer_cid) > 4)
	{
	$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
	$XXqueryCID = "Y$CIDdate$PADlead_id";
	if ($action_xfer_cid =~ /CAMPAIGN/)
		{
		$CIDcampaign_cid='0000000000';
		### Grab ID values from the database
		$SQL_group_id=$channel_group;   $SQL_group_id =~ s/_/\\_/gi;
		$stmtA = "SELECT campaign_id,campaign_cid FROM vicidial_campaigns where closer_campaigns LIKE \"% $SQL_group_id %\" and active='Y';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02113';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$CIDcampaign_id = 			$aryA[0];
			$CIDcampaign_cid = 			$aryA[1];
			$transfer_cid = $CIDcampaign_cid;
			if ($AGILOG) {$agi_string = "--  CAMPAIGN CID Chosen for Transfer CID: |$CIDcampaign_cid|$CIDcampaign_id|";   &agi_output;}
			}
		$sthA->finish();
		}
	elsif ($action_xfer_cid =~ /CUSTOMER/)
		{
		$transfer_cid = $originalCID;
		}
	else
		{
		$transfer_cid = $action_xfer_cid;
		}
	}
### END Check for Action transfer cid setting ###



##### BEGIN MAX CONCURRENT CALLS LOOKUP AND CHECK #####
$MCafterhours_override=0;
$MCnanque_override=0;
$MCareacode_override=0;
$MCdrop_override=0;
$MCstatus='';
$MCterm='';
$MCcomments='';
$concurrent_calls=0;
$incalls_count=0;

### Get count of concurrent calls for this in-group
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id='$channel_group' and callerid!='$callerid';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02187';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$concurrent_calls = 	$aryA[0];
	$incalls_count =		$aryA[0];
	$incalls_count++;
	}
$sthA->finish();

$STATSmax_inbound=0;
$stmtA = "SELECT max_inbound from vicidial_daily_max_stats where campaign_id='$channel_group' and stats_type='INGROUP' and stats_flag='OPEN' order by update_time desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02192';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$STATSmax_inbound =			$aryA[0];
	$sthA->finish();

	$update_SQL='';
	if ($STATSmax_inbound < $incalls_count)
		{$update_SQL .= ",max_inbound='$incalls_count'";}

	if (length($update_SQL) > 5) 
		{
		$stmtA = "UPDATE vicidial_daily_max_stats SET update_time=NOW()$update_SQL where campaign_id='$channel_group' and stats_type='INGROUP' and stats_flag='OPEN';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02193';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "DAILY STATS UPDATE $channel_group|$affected_rows|$stmtA|\n";   &agi_output;}
		}
	}
else
	{
	$stmtA = "INSERT INTO vicidial_daily_max_stats SET stats_date='$YMD',update_time=NOW(),max_inbound='$incalls_count',campaign_id='$channel_group',stats_type='INGROUP',stats_flag='OPEN';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02195';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "DAILY STATS INSERT $channel_group|$affected_rows|$stmtA|";   &agi_output;}
	}


if ( ($max_calls_method !~ /DISABLED/) && ($max_calls_count > 0) )
	{
	if (($max_calls_method =~ /IN_QUEUE/)) 
		{
		$stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id='$channel_group' and status IN('LIVE','IVR') and callerid!='$callerid';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02194';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$concurrent_calls = 	$aryA[0];
			}
		$sthA->finish();
		}

	if ($concurrent_calls >= $max_calls_count)
		{
		if ($max_calls_action =~ /DROP/)
			{
			$MCdrop_override++;
			}
		if ($max_calls_action =~ /AFTERHOURS/)
			{
			$MCafterhours_override++;
			}
		if ($max_calls_action =~ /NO_AGENT_NO_QUEUE/)
			{
			$MCnanque_override++;
			}
		if ($max_calls_action =~ /AREACODE_FILTER/) 
			{
			$MCareacode_override++;
			}
		$MCstatus='MAXCAL';
		$MCterm='MAXCALLS';
		$MCcomments='MAX CALLS DROP';
		}
	if ($AGILOG) {$agi_string = "--  MAX CALLS: |$concurrent_calls|$max_calls_count|$max_calls_method|$max_calls_action|$MCafterhours_override|$MCnanque_override|$MCareacode_override|$MCdrop_override|$MCstatus|$MCterm|$MCcomments|";   &agi_output;}
	}
##### END MAX CONCURRENT CALLS CHECK #####



##### BEGIN AFTER HOURS CHECK #####
$ct_stop_overflow=0;   # allow for overflow time, past midnight
if ($ct_yest_stop > 2400)
	{$ct_stop_overflow = ($ct_yest_stop - 2400);}
if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $ct_stop_overflow) ) || ($MCafterhours_override > 0) ) && ($dial_ingroup_flag < 1) )
	{
	# set the log-user to the agentdirect destination user, if set
	if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
		{$LOGuser = $agent_only;}

	$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
	$AHstatus='AFTHRS';
	$AHterm='AFTERHOURS';
	$AHcomments='AFTER HOURS DROP';
	if ($MCafterhours_override > 0) 
		{
		$AHstatus = $MCstatus;
		$AHterm = $MCterm;
		$AHcomments = $MCcomments;
		}
	$stmtA = "INSERT INTO vicidial_closer_log set status='$AHstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$AHcomments',term_reason='$AHterm',uniqueid='$uniqueid',called_count='$called_count';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02016';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
	$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02017';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$insert_close_id = $aryA[0];
		$cbc++; 
		}
	$sthA->finish();
	if ($AGILOG) {$agi_string = "--  AH VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$hm|$ct_default_start|$ct_default_stop|$ct_stop_overflow|$MCafterhours_override\n|$stmtA|";   &agi_output;}

	$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
	$NACqueryCID = "Y$CIDdate$PADlead_id";

	if ($VLEcount < 1)
		{
		$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02145';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--  AH VLE insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
		$VLEcount++;

		$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',prev_caller_code='$prev_callerid',group_id='$channel_group';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02259';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--  AH VICC insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
		}

	if ($enable_drop_lists > 0) 
		{
		$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$AHstatus',phone_code='$phone_code',phone_number='$phone_number';";
		$VDDLaffected_rows = $dbhA->do($stmtA);
		if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$AHstatus|";   &agi_output;}
		}

	$called_since_last_resetSQL='';
	if ( ($after_hours_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($after_hours_lead_reset =~ /Y/) )
		{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
	
	$populate_provinceUPDATE='';
	if ($populate_lead_province =~ /OW_did/i) 
		{&populate_lead_province_process;}
	$populate_ownerUPDATE='';
	if ($populate_lead_owner =~ /OW_did/i) 
		{&populate_lead_owner_process;}
	$stmtA = "UPDATE vicidial_list set status='$AHstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02018';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--  AH VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

	$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02019';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--  AH VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}
	if ($AGILOG) {$agi_string = "--  AH action: |$after_hours_action|$after_hours_exten|$after_hours_message_filename|$after_hours_voicemail|";   &agi_output;}

	if ($after_hours_action =~ /EXTENSION|VOICEMAIL|IN_GROUP|CALLMENU|VMAIL_NO_INST/)
		{
		if ($after_hours_action =~ /CALLMENU/)
			{
			$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
			if ($action_xfer_cid =~ /CLOSER/)
					{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
			$AGI->set_callerid($newcallerid);
			print STDERR "Setting CID \"$newcallerid\"\n";
			checkresult($result);
			if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
			$DROPexten =	's';
			$ext_context =	$after_hours_callmenu;

			if ($enable_queuemetrics_logging > 0)
				{
				$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
				 or die "Couldn't connect to database: " . DBI->errstr;

				if ($DBX) {print "CONNECTED TO QM DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02197';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
				}
			}
		if ($after_hours_action =~ /EXTENSION/)
			{
			if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($after_hours_exten =~ /AGENTEXT/) )
				{
				### Grab user's custom_five field from the database
				$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02174';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$after_hours_exten = 	$aryA[0];
					}
				$sthA->finish();
				}
			$DROPexten = "$after_hours_exten";

			$newcallerid = "\"$callerid <$transfer_cid>\"";
			$AGI->set_callerid($newcallerid);
			print STDERR "Setting CID \"$newcallerid\"\n";
			checkresult($result);
			if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>";   &agi_output;}
			}
		if ($after_hours_action =~ /VOICEMAIL|VMAIL_NO_INST/)
			{
			# First, look for a list override for after-hours voicemail from the database
			$inbound_after_hours_voicemail='';
			$stmtA = "SELECT inbound_after_hours_voicemail FROM vicidial_lists where list_id='$list_id';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02260';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$inbound_after_hours_voicemail = 	$aryA[0];
				}
			$sthA->finish();

			if (length($inbound_after_hours_voicemail) > 0) 
				{
				if ($AGILOG) {$agi_string = "List Override for After Hours Voicemail set: $inbound_after_hours_voicemail($after_hours_voicemail)     $list_id|$callerid";   &agi_output;}
				$after_hours_voicemail = $inbound_after_hours_voicemail;
				}

			if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($after_hours_voicemail =~ /AGENTVMAIL/) )
				{
				### Grab user's voicemail ID from the database
				$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02124';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$after_hours_voicemail = 	$aryA[0];
					}
				$sthA->finish();
				}
			$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
			$AGI->set_callerid($newcallerid);
			print STDERR "Setting CID \"$newcallerid\"\n";
			checkresult($result);
			if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
			if ($after_hours_action =~ /VMAIL_NO_INST/) 
				{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
			$DROPexten = "$voicemail_dump_exten$after_hours_voicemail";
			}
		if ($after_hours_action =~ /IN_GROUP/)
			{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
			$AH_prefix='90009';
			if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
				{$AH_prefix='98009';}
			$DROPexten = "$AH_prefix*$afterhours_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
			}
		### if DROP extension is defined then send the dropped call there instead of hangup
		if (length($DROPexten)>0)
			{
			# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
			if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
				{
				$AGI->answer();
				if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
				}

			if ($no_delay_call_route =~ /N/)
				{
				$AGI->stream_file('sip-silence'); # stop music-on-hold process
				$AGI->stream_file('sip-silence');
				### sleep for 99 hundredths of a second
				usleep(1*990*1000);
				}

			if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) 
				{
				if ($AGILOG) {$agi_string = "     skipping sip-silence playback: $channel|";   &agi_output;}
				}
			else
				{
				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');
				}

			if ($AGILOG) {$agi_string = "exiting the VDAD app after hours, transferring call to $DROPexten";   &agi_output;}
			print "SET CONTEXT $ext_context\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET EXTENSION $DROPexten\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET PRIORITY 1\n";
				$result = <STDIN>;
				checkresult($result);
			}
		}

	if ($after_hours_action =~ /HANGUP/)
		{
		### insert a NEW record to the vicidial_manager table to hangup the channel
		$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
		$affected_rows = $dbhA->do($stmtA);  
			$dbhP=$dbhA;   $mysql_count='02020';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}
		}
	if ($after_hours_action =~ /MESSAGE/)
		{
		if (length($after_hours_message_filename) > 0)
			{
			$AGI->stream_file('sip-silence');
			$AGI->stream_file('sip-silence');
			if ($after_hours_message_filename =~ /\|/)
				{
				@after_hours_message_filename_array = split(/\|/,$after_hours_message_filename);
				$w=0;
				foreach(@after_hours_message_filename_array)
					{
					if (length($after_hours_message_filename_array[$w])>0)
						{
						$AGI->stream_file("$after_hours_message_filename_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$after_hours_message_filename");}
			}
		### sleep for 99 hundredths of a second
		usleep(1*990*1000);

		### insert a NEW record to the vicidial_manager table to hangup the channel
		$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
		$affected_rows = $dbhA->do($stmtA);  
			$dbhP=$dbhA;   $mysql_count='02021';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--  AH VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}
		}

	$dbhA->disconnect();

	exit;

	}
##### END AFTER HOURS CHECK #####



##### BEGIN NO AGENT NO QUEUE CHECK #####
if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < 1) )
	{
	if ($AGILOG) {$agi_string = "--  NANQUE check started: |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked";   &agi_output;}
	$NQ_sec=1;
	&no_agent_no_queue_process;
	}
##### END NO AGENT NO QUEUE CHECK #####



##### BEGIN PLAY WELCOME MESSAGE #####
if ( ( ( ($welcome_message_filename !~ /---NONE---/) && (length($welcome_message_filename) > 0) && ( ($play_welcome_message =~ /ALWAYS/) || ( ($no_delay_call_route =~ /N/) && ($play_welcome_message =~ /YES_UNLESS_NODELAY/) ) ) ) && ($MCdrop_override < 1) ) && ($dial_ingroup_flag < 1) )
	{
	if ($welcome_message_filename =~ /\|/)
		{
		@welcome_message_filename_array = split(/\|/,$welcome_message_filename);
		$w=0;
		foreach(@welcome_message_filename_array)
			{
			if (length($welcome_message_filename_array[$w])>0)
				{
				$AGI->stream_file("$welcome_message_filename_array[$w]");
				}
			$w++;
			}
		}
	else
		{$AGI->stream_file("$welcome_message_filename");}
	}
if ($play_welcome_message =~ /IF_WAIT_ONLY/)
	{$if_wait_play_welcome=1;}
else
	{$if_wait_play_welcome=0;}
##### END PLAY WELCOME MESSAGE #####



##### BEGIN ASK ABOUT A POST-CALL SURVEY #####
if ( ($inbound_survey =~ /ENABLED/) && (length($inbound_survey_filename) > 0) && (length($inbound_survey_accept_digit) > 0) ) 
	{
	$digits_to_collect=1;

	$AGI->stream_file('sip-silence');
	$AGI->stream_file('sip-silence');
	$AGI->stream_file('silence');

	$digit='';
	undef $digit;
	$interrupt_digit='';
	undef $interrupt_digit;
	$digit_loop_counter=0;

	$interrupt_digit = $AGI->stream_file('sip-silence',"$inbound_survey_accept_digit");

	$interrupt_digit='';
	undef $interrupt_digit;

	$interrupt_digit = $AGI->stream_file("$inbound_survey_filename","$inbound_survey_accept_digit");

	if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|    |$inbound_survey_filename|";   &agi_output;}

	$digits_being_entered=1;
	$totalDTMF='';
	if ($interrupt_digit > 1)
		{
		if ($interrupt_digit == 48) {$interrupt_digit=0;}
		if ($interrupt_digit == 49) {$interrupt_digit=1;}
		if ($interrupt_digit == 50) {$interrupt_digit=2;}
		if ($interrupt_digit == 51) {$interrupt_digit=3;}
		if ($interrupt_digit == 52) {$interrupt_digit=4;}
		if ($interrupt_digit == 53) {$interrupt_digit=5;}
		if ($interrupt_digit == 54) {$interrupt_digit=6;}
		if ($interrupt_digit == 55) {$interrupt_digit=7;}
		if ($interrupt_digit == 56) {$interrupt_digit=8;}
		if ($interrupt_digit == 57) {$interrupt_digit=9;}
		
		$totalDTMF=$interrupt_digit;
		$digit_loop_counter++;
		}


	while ( ($digit_loop_counter < $digits_to_collect) )
		{
		$digit = chr($AGI->wait_for_digit('5000'));  # wait 5 seconds for input or until the key is pressed
		if ($digit =~ /\d/)
			{
			$totalDTMF = "$totalDTMF$digit";
			if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}
	#		$AGI->say_digits("$digit");
			undef $digit;
			}
		else
			{
			$digit_loop_counter=$digits_to_collect;
			}
		
		$digit_loop_counter++;
		}

	$totalDTMF =~ s/\D//gi;
	$VISLaffected_rows=0;
	if (length($totalDTMF) > 0)
		{
		if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}
		if ($totalDTMF =~ /$inbound_survey_accept_digit/) 
			{
			$stmtA = "INSERT INTO vicidial_inbound_survey_log SET uniqueid='$uniqueid',lead_id='$insert_lead_id',campaign_id='$channel_group',call_date='$SQLdate',participate='Y';";
				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
			$VISLaffected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02221';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--    Ask-Post-Call-Survey YES: $VISLaffected_rows|$insert_lead_id|insert to vicidial_inbound_survey_log: $uniqueid";   &agi_output;}
			}
		}
	if ($VISLaffected_rows < 1) 
		{
		$stmtA = "INSERT INTO vicidial_inbound_survey_log SET uniqueid='$uniqueid',lead_id='$insert_lead_id',campaign_id='$channel_group',call_date='$SQLdate',participate='N';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$VISLaffected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02222';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    Ask-Post-Call-Survey NO: $VISLaffected_rows|$insert_lead_id|insert to vicidial_inbound_survey_log: $uniqueid";   &agi_output;}
		}
	}
##### END ASK ABOUT A POST-CALL SURVEY #####



$vci=0;
$INBOUNDcampsSQL='';
$stmtA = "SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02022';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
while ($sthArows > $vci)
	{
	@aryA = $sthA->fetchrow_array;
	if ($vci==0) {$INBOUNDcampsSQL	.= "'$aryA[0]'";}
	else {$INBOUNDcampsSQL	.= ",'$aryA[0]'";}
	$vci++;
	}
$sthA->finish();

if ($AGILOG) {$agi_string = "|$stmtA|$insert_lead_id|";   &agi_output;}

$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
# YmmddhhmmssLLLLLLLLL
$YqueryCID = "Y$CIDdate$PADlead_id";
$callerid = $YqueryCID;
$VCcallerid = $YqueryCID;
### set the callerid 
$Ynewcallerid = "\"$YqueryCID <$originalCID>\"";
$AGI->set_callerid($Ynewcallerid);
if ($AGILOG) {$agi_string = "callerID changed: $Ynewcallerid";   &agi_output;}

if ($call_handle_method =~ /DIGITID$/)
	{
	$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,list_id) values('$uniqueid','$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N','$list_id')";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02023';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDAD : |$insert_lead_id|$fronter|insert to vicidial_log: $uniqueid";   &agi_output;}
	}
$insert_xfer_id=0;
if ($call_handle_method =~ /CLOSER|DIGITID$/)
	{
	### find uniqueid of originating call ###
	$front_uniqueid='';

	$stmtA = "SELECT uniqueid FROM vicidial_log_extended where call_date <= \"$SQLdate\" and call_date > \"$timeFOURhoursAGO\" and lead_id='$insert_lead_id' order by call_date desc limit 1;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02223';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$front_uniqueid = $aryA[0];
		}
	$sthA->finish();

	### insert into xfer log ###
	$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer,list_id,front_uniqueid,close_uniqueid) values('$insert_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL','$list_id','$front_uniqueid','$uniqueid')";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02024';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
	$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02025';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$insert_xfer_id = $aryA[0];
		$cbc++; 
		}
	$sthA->finish();

	if ($AGILOG) {$agi_string = "--    VDXL : |$insert_lead_id|$insert_xfer_id|insert to vicidial_xfer_log";   &agi_output;}
	}

if ($enable_queuemetrics_logging > 0)
	{
	$data2 = "$phone_number";

	if ( (length($queuemetrics_eq_prepend) > 0) && ($queuemetrics_eq_prepend !~ /NONE/) )
		{
		$stmtA = "SELECT $queuemetrics_eq_prepend FROM vicidial_list where lead_id='$CIDlead_id';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02027';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		$rec_count=0;
		while ($sthArows > $rec_count)
			{
			$DASH='-';
			@aryA = $sthA->fetchrow_array;
			$QMprepend =	$aryA[0];
			$rec_count++;
			$data2 = "$QMprepend$DASH$phone_number";
			}
		$sthA->finish();
		}

	$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
	 or die "Couldn't connect to database: " . DBI->errstr;

	if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

	$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';";
	$Baffected_rows = $dbhB->do($stmtB);
		$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02028';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
	}


### If AGENTDIRECT set variable accordingly ###
$adSQL='';
if ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) )
	{$adSQL = ",agent_only='$agent_only'";}

### check for an IVR status record in vicidial_auto_calls
$Uaffected_rows=0;
$stmtA = "SELECT auto_call_id from vicidial_auto_calls where uniqueid='$uniqueid' and server_ip='$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	if ($AGILOG) {$agi_string = "$sthArows|$stmtA|";   &agi_output;}
	$dbhP=$dbhA;   $mysql_count='02029';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$auto_call_id = $aryA[0];

	### UPDATE existing record to LIVE in the vicidial_auto_calls table 
	$stmtA = "UPDATE vicidial_auto_calls SET campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-0',queue_priority='$queue_priority' $adSQL WHERE auto_call_id='$auto_call_id';";
	$Uaffected_rows = $dbhA->do($stmtA);
		if ($AGILOG) {$agi_string = "$Uaffected_rows|$stmtA|";   &agi_output;}
		$dbhP=$dbhA;   $mysql_count='02029';   $MEL_aff_rows=$Uaffected_rows;   &mysql_error_logging;
	}
$sthA->finish();

if ($Uaffected_rows < 1)
	{
	### insert a LIVE record to the vicidial_auto_calls table 
	$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip', campaign_id='$channel_group', status='LIVE', lead_id='$insert_lead_id', uniqueid='$uniqueid', callerid='$callerid', channel='$channel', phone_code='$phone_code', phone_number='$phone_number', call_time='$SQLdate', call_type='IN', stage='LIVE-0', queue_priority='$queue_priority' $adSQL;";
		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02030';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
	$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02109';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$auto_call_id = $aryA[0];
		}
	$sthA->finish();
	}

if ($enable_queuemetrics_logging > 0)
	{
	$QL_last_day = ($now_date_epoch - 86400);
	$stmtB = "UPDATE queue_log SET call_id='$YqueryCID' where time_id > '$QL_last_day' and call_id='$uniqueid' and queue='NONE' and agent='NONE' and verb='INFO' and data1 IN('DID','IVR','IVRAPPEND','IVRSTART','IVRGOAL');";
	$Baffected_rows = $dbhB->do($stmtB);
	if ($AGILOG) {$agi_string = "$Baffected_rows|$stmtB|";   &agi_output;}
		$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02115';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
	$dbhB->disconnect();
	}

### determin original queue position of the call
$queue_position=1;
$stmtA = "SELECT count(*) from vicidial_auto_calls where status = 'LIVE' and campaign_id='$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
	if ($AGILOG) {$agi_string = "$sthArows|$stmtA|";   &agi_output;}
	$dbhP=$dbhA;   $mysql_count='02120';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$queue_position = $aryA[0];
	}

$dial_ingroup_grab_SQL='';
if ($dial_ingroup_flag > 0)
	{$dial_ingroup_grab_SQL = ",agent_grab='$agent_only',agent_grab_extension='$agent_grab_extension'";}
### UPDATE vicidial_auto_calls record with starting queue_position
$stmtA = "UPDATE vicidial_auto_calls SET queue_position='$queue_position' $dial_ingroup_grab_SQL WHERE auto_call_id='$auto_call_id';";
$Uaffected_rows = $dbhA->do($stmtA);
	if ($AGILOG) {$agi_string = "$Uaffected_rows|$stmtA|";   &agi_output;}
	$dbhP=$dbhA;   $mysql_count='02121';   $MEL_aff_rows=$Uaffected_rows;   &mysql_error_logging;

### INSERT vicidial_closer_log record, call is entering the queue
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='$LOGuser', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid', queue_position='$queue_position',called_count='$called_count',list_id='$list_id' $adSQL;";
	if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
$affected_rows = $dbhA->do($stmtA);
	$dbhP=$dbhA;   $mysql_count='02031';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02032';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$insert_close_id = $aryA[0];
	$cbc++; 
	}
$sthA->finish();
if ($AGILOG) {$agi_string = "--    VDCL : |$insert_lead_id|$insert_xfer_id|$insert_close_id|insert to vicidial_closer_log";   &agi_output;}

if ($VLEcount < 1)
	{
	$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$callerid',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$callerid',custom_call_id='$custom_call_id';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02147';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--  ENTER QUEUE VLE insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
	$VLEcount++;

	$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$callerid',prev_caller_code='$prev_callerid',group_id='$channel_group';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02261';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--  ENTER QUEUE VICC insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
	}


$wait_in_queue=1;
$drop_timer=0;
$drop_seconds=0;
$ring_all_timer=0;
$hold_message_counter=($prompt_interval - 10);
$hold_tone_counter=0;
$skipLOSO=0;
$RING_agent=0;
$ADfindSQL='';
$ADUfindSQL='';
$ring_no_answer_agents = "'',";

##########################################################
### For AGENTDIRECT calls try to send call to an agent ###
if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
	{
	$skipLOSO=1;
	$ADfindSQL = "and agent_only='$agent_only'";
	$ADUfindSQL = "and vicidial_live_agents.user='$agent_only'";
	}
else
	{
	$ADfindSQL = "and agent_only=''";
	}


##########################################################
### end logging for call_log logged DID_INBOUND calls  ###
$CLchannel_group='';
$stmtA = "SELECT channel_group,start_epoch,number_dialed,end_epoch FROM call_log where uniqueid='$unique_id' order by start_time desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
	{
	@aryA = $sthA->fetchrow_array;
	$CLchannel_group = 	$aryA[0];
	$CLstart_epoch =	$aryA[1];
	$CLnumber_dialed =	$aryA[2];
	$CLend_epoch =		$aryA[3];
	}
$sthA->finish();

if ( ($CLchannel_group =~ /DID_INBOUND/) && (length($CLend_epoch) < 5) )
	{
	$CLlength_in_sec = ($now_date_epoch - $CLstart_epoch);
	$CLlength_in_min = ($CLlength_in_sec / 60);
	$CLlength_in_min = sprintf("%8.2f", $CLlength_in_min);

	$stmtA = "UPDATE call_log set end_time='$now_date',end_epoch='$now_date_epoch',length_in_sec=$CLlength_in_sec,length_in_min='$CLlength_in_min',extension='$callerid' where uniqueid='$unique_id'";
	$affected_rowsCL = $dbhA->do($stmtA);
	if ($AGILOG) {$agi_string = "DID IVR time logged: $start_time|$now_date_epoch|$affected_rowsCL|$stmtA|";   &agi_output;}

	$stmtA = "SELECT record_call FROM vicidial_inbound_dids where did_pattern = '$CLnumber_dialed';";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$DIDs_in_system=$sthA->rows;
	if ($DIDs_in_system > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$record_call =	$aryA[0];
		}
	else
		{
		$stmtA = "SELECT record_call FROM vicidial_inbound_dids where did_pattern = 'default';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$DIDs_in_system=$sthA->rows;
		if ($DIDs_in_system > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$record_call =	$aryA[0];
			}
		}
	$sthA->finish();
	if ($record_call =~ /QUEUESTOP/)
		{
		$stmtA = "SELECT recording_id,start_epoch,filename,end_epoch FROM recording_log where vicidial_id='$unique_id' order by start_time desc limit 1;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$CLrecording_id = 	$aryA[0];
			$CLstart_epoch =	$aryA[1];
			$CLfilename = 		$aryA[2];
			$CLend_epoch = 		$aryA[3];

			if (length($CLend_epoch) < 5)
				{
				$CLlength_in_sec = ($now_date_epoch - $CLstart_epoch);
				$CLlength_in_min = ($CLlength_in_sec / 60);
				$CLlength_in_min = sprintf("%8.2f", $CLlength_in_min);

				%ast_ver_str = parse_asterisk_version($asterisk_version);
				if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
					{
					$AGI->exec("StopMonitor wav|/var/spool/asterisk/monitor/MIX/$CLfilename");
					}
				else
					{
					$AGI->exec("StopMonitor","wav,/var/spool/asterisk/monitor/MIX/$CLfilename"); 
					}


				$stmtA = "UPDATE recording_log set end_time='$now_date',end_epoch='$now_date_epoch',length_in_sec=$CLlength_in_sec,length_in_min='$CLlength_in_min' where recording_id='$CLrecording_id'";
				$affected_rowsRL = $dbhA->do($stmtA);
				if ($AGILOG) {$agi_string = "Recording stopped: $CLstart_epoch|$now_date_epoch|$affected_rowsRL|$stmtA|";   &agi_output;}
				}
			}
		$sthA->finish();
		}
	}


##### BEGIN update province if option set #####
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i) 
	{
	&populate_lead_province_process;

	$stmtA = "UPDATE vicidial_list set modify_date=NOW() $populate_provinceUPDATE $UPDATEstateSQL where lead_id = '$insert_lead_id';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02224';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    PROVINCE update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}
	}

##### END update province if option set #####



### BEGIN the Enter-InGroup-URL get process
if (length($enter_ingroup_url) > 5)
	{
	$temp_user='';
	if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
		{$temp_user = $agent_only;}

	$launch = $PATHhome . "/AST_send_URL.pl";
	$launch .= " --SYSLOG" if ($SYSLOG);
	$launch .= " --lead_id=" . $insert_lead_id;
	$launch .= " --phone_number=" . $phone_number;
	$launch .= " --user=" . $temp_user;
	$launch .= " --call_type=IN";
	$launch .= " --campaign=" . $channel_group;
	$launch .= " --uniqueid=" . $uniqueid;
	$launch .= " --alt_dial=MAIN";
	$launch .= " --call_id=" . $YqueryCID;
	$launch .= " --list_id=" . $list_id;
	$launch .= " --function=ENTER_INGROUP_URL";

	system($launch . ' &');

	if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
	}
### END the Enter-InGroup-URL get process



############################################
### Loop to try to send call to an agent ###
$closing_check=0;
while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override < 1) && ($closing_check < 1) )
	{
	($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
	$year = ($year + 1900);
	$mon++;
	if ($mon < 10) {$mon = "0$mon";}
	if ($mday < 10) {$mday = "0$mday";}
	if ($hour < 10) {$hour = "0$hour";}
	if ($min < 10) {$min = "0$min";}
	if ($sec < 10) {$sec = "0$sec";}
	$hm = "$hour$min";
	$hm = ($hm + 0);

	### BEGIN check for closing time trigger
	if ($closing_time_action !~ /DISABLED/) 
		{
		if ($ct_default_stop =~ /$hm$/)
			{$closing_check++;}
		else
			{
			$stmtA = "SELECT closing_time_now_trigger FROM vicidial_inbound_groups where group_id='$channel_group';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArowsTRIG=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02225';   $MEL_aff_rows=$sthArowsTRIG;   &mysql_error_logging;
			if ($sthArowsTRIG > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$closing_time_now_trigger = $aryA[0];
				}
			$sthA->finish();
			if ($closing_time_now_trigger =~ /Y/)
				{$closing_check++;}
			}
		if ($closing_check > 0)
			{
			if ($AGILOG) {$agi_string = "CLOSING CHECK TRIGGER!   ($hm <> $ct_default_stop)   |$closing_time_now_trigger|$channel_group|";   &agi_output;}
			}
		}
	### END check for closing time trigger


	### BEGIN check for In-Queue No Agent No Queue(in_queue_nanque), start checking after 5 seconds
	if ( ($in_queue_nanque =~ /Y|NO_PAUSED|NO_READY/) && ($drop_timer > 5) )
		{
		$in_queue_nanque_agent_ct=0;
		$NPsql='';
		$ADsql='';
		$NCsql='';
		$now_date_epoch = time();
		if ($in_queue_nanque =~ /NO_PAUSED/) 
			{$NPsql = "and status NOT IN('PAUSED')";}
		if ( ($in_queue_nanque =~ /NO_PAUSED_EXCEPTIONS/) && ($inque_except_valid > 0) )
			{$NPsql = "and ( (status NOT IN('PAUSED')) or (status IN('PAUSED') and pause_code NOT IN($inque_except_SQL)) )";}
		if ($in_queue_nanque =~ /NO_READY/) 
			{$NCsql = "and status IN('READY','CLOSER')";}
		if ( ( ($in_queue_nanque =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
			{$ADsql = "and user='$agent_only'";}

		$SQL_group_id=$channel_group;   $SQL_group_id =~ s/_/\\_/gi;
		$stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArowsTRIG=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02262';   $MEL_aff_rows=$sthArowsTRIG;   &mysql_error_logging;
		if ($sthArowsTRIG > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$in_queue_nanque_agent_ct = $aryA[0];
			}
		$sthA->finish();

		if ($in_queue_nanque_agent_ct < 1) 
			{$in_queue_nanque_trigger++;}
		else
			{$in_queue_nanque_trigger=0;}
		if ($AGILOG) {$agi_string = "in_queue_nanque check:   $in_queue_nanque_trigger|$in_queue_nanque|$drop_timer|$channel_group|$callerid|$stmtA|";   &agi_output;}
		}
	### END check for In-Queue No Agent No Queue(in_queue_nanque)


	$channel_status = $AGI->channel_status("$channel");
	if ($channel_status < 1)
		{
		if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN";   &agi_output;}
		### sleep for 99 hundredths of a second
		usleep(1*990*1000);

		$channel_status_DC = $AGI->channel_status("$channel");

		if ($channel_status_DC < 1)
			{
			if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status   $DROP_TIME|$drop_timer";   &agi_output;}
			if ($drop_timer < 720) {$drop_seconds = $drop_timer;}
			$drop_timer = ($drop_timer + 720);
			}
		}

	$rec_countWAIT=0;
	$gsp_countWAIT=0;
	$qp_countWAIT=0;
	$cbc=0;
	$aco_sub=0;
	$VDADconf_exten='';
	$VDADuser='';
	$VDADextension='';
	$VDADserver_ip='';
	$ra_user='';
	$VDADon_hook_ring_time='';
	$ring_agent_loop=0;
	$agent_call_order='order by last_call_finish';
	if ($CAMP_callorder =~ /longest_wait_time/i)	{$agent_call_order = 'order by vicidial_live_agents.last_state_change';}
	if ($CAMP_callorder =~ /overall_user_level/i)	{$agent_call_order = 'order by user_level desc,last_call_finish';}
	if ($CAMP_callorder =~ /oldest_call_start/i)	{$agent_call_order = 'order by vicidial_live_agents.last_call_time';}
	if ($CAMP_callorder =~ /oldest_call_finish/i)	{$agent_call_order = 'order by vicidial_live_agents.last_call_finish';}
	if ($CAMP_callorder =~ /oldest_inbound_call_start/i)	{$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_time';}
	if ($CAMP_callorder =~ /oldest_inbound_call_finish/i)	{$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_finish';}
	if ($CAMP_callorder =~ /oldest_inbound_filtered_call_start/i)	{$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_time_filtered';}
	if ($CAMP_callorder =~ /oldest_inbound_filtered_call_finish/i)	{$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_finish_filtered';}
	if ($CAMP_callorder =~ /random/i)				{$agent_call_order = 'order by random_id';}
	if ($CAMP_callorder =~ /campaign_rank/i)		{$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
	if ($CAMP_callorder =~ /fewest_calls_campaign/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_call_finish';}
	if ($CAMP_callorder =~ /inbound_group_rank/i)	{$aco_sub=1;	$agent_call_order = 'order by group_weight desc,vicidial_live_inbound_agents.last_call_finish';}
	if ($CAMP_callorder =~ /ingroup_grade_random/i)	{$aco_sub=1;	$agent_call_order = 'order by random_id';}
	if ($CAMP_callorder =~ /campaign_grade_random/i) {$aco_sub=1;	$agent_call_order = 'order by random_id';}
	if ($CAMP_callorder =~ /fewest_calls$/i)		{$aco_sub=1;	$agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_inbound_agents.last_call_finish';}
	if ($CAMP_callorder =~ /ring_all$/i)			{$aco_sub=0;	$agent_call_order = 'order by vicidial_live_agents.last_state_change';}
	if ($CAMP_callorder =~ /overall_user_level_wait_time/i)	{$agent_call_order = 'order by user_level desc,vicidial_live_agents.last_state_change';}
	if ($CAMP_callorder =~ /campaign_rank_wait_time/i)		{$agent_call_order = 'order by campaign_weight desc,vicidial_live_agents.last_state_change';}
	if ($CAMP_callorder =~ /fewest_calls_campaign_wait_time/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_state_change';}
	if ($CAMP_callorder =~ /inbound_group_rank_wait_time/i)	{$aco_sub=1;	$agent_call_order = 'order by group_weight desc,vicidial_live_agents.last_state_change';}
	if ($CAMP_callorder =~ /fewest_calls_wait_time$/i)		{$aco_sub=1;	$agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_agents.last_state_change';}

	$vci=0;
	$INBOUNDcampsSQL="''";
	$stmtA = "SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
	$dbhP=$dbhA;   $mysql_count='02033';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	while ($sthArows > $vci)
		{
		@aryA = $sthA->fetchrow_array;
		if ($vci < 1) {$INBOUNDcampsSQL	= "'$aryA[0]'";}
		else {$INBOUNDcampsSQL	.= ",'$aryA[0]'";}
		$vci++;
		}
	$sthA->finish();


	################################################################
	##### BEGIN Check for Agent Grab of this call
	$AGENTgrab=0;
	$AGENTuser='';
	$stmtA = "SELECT agent_grab,agent_grab_extension FROM vicidial_auto_calls where auto_call_id='$auto_call_id' and agent_grab NOT IN('');";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02110';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$AGENTuser =		$aryA[0];
		$AGENTextension =	$aryA[1];
		$AGENTgrab++;
		$RING_agent=0;
		$VDADon_hook_agent = 'N';
		if ($AGILOG) {$agi_string = "AGENT GRAB TRIGGERED: |$AGENTuser|$AGENTextension|$AGENTgrab|";   &agi_output;}
		}
	$sthA->finish();
	##### END Check for Agent Grab of this call
	################################################################

	##### Attempt to send call to an agent on this server only #####
	$server_onlySQL='';
	if ( ($agent_search_method =~ /^SO/) || ( ( ($SSagent_search_method == 1) || ($SSagent_search_method == 2) ) && ($agent_search_method_OVERRIDE =~ /^SO/) ) )
		{
		$agent_search_method = 'LO';
		if ( ( ($SSagent_search_method == 1) || ($SSagent_search_method == 2) ) && ($agent_search_method_OVERRIDE =~ /^SO/) ) 
			{
			$server_onlySQL="and server_ip='$VARserver_ip'";
			if ($AGILOG) {$agi_string = "|Agent Search Method In-Group Override: $agent_search_method_OVERRIDE ($SSagent_search_method)$agent_search_method|";   &agi_output;}
			$agent_search_method = 'SO';
			}
		}

	if ($agent_search_method =~ /^LO|^LB|^SO/)
		{
		###################################################################################################
		##### Attempt to send call to an agent on any server #####
		$cbc=0;
		$rec_countWAITrem=0;
		### Get count of number of calls in this group that are ahead of this call
		$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id' and queue_priority >= '$queue_priority' $server_onlySQL $ADfindSQL;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02054';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$rec_countWAITrem = $aryA[0];
			$cbc++;
			}
		$sthA->finish();
		if ($AGILOG) {$agi_string = "$rec_countWAITrem|$AGENTgrab|$stmtA|";   &agi_output;}
		
		$rec_countWAITqueue=0;
		### Get count of number of calls in the callback-queue for this group that are ahead of this call
		$stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='$channel_group' and call_date < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id' and queue_priority >= '$queue_priority';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02226';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$rec_countWAITqueue = $aryA[0];
			$cbc++;
			}
		$sthA->finish();
		if ($AGILOG) {$agi_string = "$rec_countWAITqueue|$stmtA|";   &agi_output;}
		
		if ( ( ($rec_countWAITrem < 1) && ($rec_countWAITqueue < 1) ) || ($AGENTgrab > 0) )
			{
			$qp_countWAIT=0;

			### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
			$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $server_onlySQL $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02055';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$qp_countWAIT = $aryA[0];
				}
			$sthA->finish();
			if ($AGILOG) {$agi_string = "$qp_countWAIT|$stmtA|";   &agi_output;}

			$AGENTDIRECT_higher_count=0;
			$AGENTDIRECT_higher_users='';
			$AGENTDIRECT_higherSQL='';
			if ($channel_group !~ /AGENTDIRECT/) 
				{
				### Get count of number of waiting calls in higher priority AGENTDIRECT groups than this call or the same priority with longer wait time
				$stmtA = "SELECT agent_only FROM vicidial_auto_calls where status = 'LIVE' and campaign_id LIKE \"%AGENTDIRECT%\" and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$AGENTDIRECT_higher_count=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02263';   $MEL_aff_rows=$AGENTDIRECT_higher_count;   &mysql_error_logging;
				$ad_ct=0;
				while ($AGENTDIRECT_higher_count > $ad_ct)
					{
					@aryA = $sthA->fetchrow_array;
					if ($ad_ct > 0) 
						{$AGENTDIRECT_higher_users .= ",";}
					$AGENTDIRECT_higher_users .= "'$aryA[0]'";
					$ad_ct++;
					}
				$sthA->finish();
				if ($AGENTDIRECT_higher_count > 0) 
					{
					$AGENTDIRECT_higherSQL = "and vicidial_live_agents.user NOT IN($AGENTDIRECT_higher_users)";
					}
				if ($AGILOG) {$agi_string = "AGENTDIRECT calls check: $AGENTDIRECT_higher_count|$AGENTDIRECT_higher_users|$AGENTDIRECT_higherSQL|$stmtA|";   &agi_output;}
				}

			$qp_countWAITqueue=0;
			### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
			$stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_date < \"$SQLdateBEGIN\") );";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02227';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$qp_countWAITqueue = $aryA[0];
				}
			$sthA->finish();
			if ($AGILOG) {$agi_string = "$qp_countWAITqueue|$stmtA|";   &agi_output;}

			$qp_groupWAIT='';
			$qp_groupWAIT_SQL='';
			$qp_groupWAIT_aco='';
			$qp_groupWAIT_aco_SQL='';
			$qp_groupWAIT_camp_SQL='';
			if ( ( ($qp_countWAIT > 0) || ($qp_countWAITqueue > 0) ) && ($AGENTgrab < 1) )
				{
				### Get group/campaign ids of calls in higher priority groups than this call or the same priority with longer wait time
				$qp_groupWAIT='';
				$stmtA = "SELECT distinct campaign_id FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $server_onlySQL $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02056';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				$dbc=0;
				while ($sthArows > $dbc)
					{
					@aryA = $sthA->fetchrow_array;
					$qp_groupWAIT_aco .= "'$aryA[0]',";
					if ($dbc > 0) 
						{
						$qp_groupWAIT .= "and ";
						}
					$SQL_group_id=$aryA[0];   $SQL_group_id =~ s/_/\\_/gi;
					$qp_groupWAIT .= "closer_campaigns NOT LIKE \"% $SQL_group_id %\" ";
					$dbc++;
					}

				$stmtA = "SELECT distinct group_id FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_date < \"$SQLdateBEGIN\") );";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02247';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				$dbcQ=0;
				while ($sthArows > $dbcQ)
					{
					@aryA = $sthA->fetchrow_array;
					$qp_groupWAIT_aco .= "'$aryA[0]',";
					if ($dbc > 0) 
						{
						$qp_groupWAIT .= "and ";
						}
					$SQL_group_id=$aryA[0];   $SQL_group_id =~ s/_/\\_/gi;
					$qp_groupWAIT .= "closer_campaigns NOT LIKE \"% $SQL_group_id %\" ";
					$dbc++;
					$dbcQ++;
					}

				if (length($qp_groupWAIT_aco)>2)
					{chop($qp_groupWAIT_aco);}
				else
					{
					$qp_groupWAIT_aco="''";
					$qp_groupWAIT = "closer_campaigns != ''";
					}

				$qp_groupWAIT_SQL = "and ($qp_groupWAIT)";
				$qp_groupWAIT_aco_SQL = "and vicidial_live_inbound_agents.group_id NOT IN($qp_groupWAIT_aco)";
				$qp_groupWAIT_camp_SQL = "and campaign_id NOT IN($qp_groupWAIT_aco)";

				if ($AGILOG) {$agi_string = "$qp_groupWAIT_SQL|$stmtA|";   &agi_output;}
				$sthA->finish();
				}

			if ( ($CAMP_callorder !~ /ring_all$/i) || ($AGENTgrab > 0) )
				{
				if ($aco_sub > 0)
					{
					### BEGIN in-group-rank-based next-agent-call processing ###
					$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
					my $LOCKaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02057';   $MEL_aff_rows=$LOCKaffected_rows;   &mysql_error_logging;

					if (length($qp_groupWAIT_aco)<2)
						{$qp_groupWAIT_aco="''";}
					### Get list of users that should take higher priority inbound calls first
					$stmtA = "SELECT distinct user from vicidial_live_inbound_agents where group_id IN($qp_groupWAIT_aco) and ( (daily_limit = '-1') or (daily_limit > calls_today) );";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02123';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					$dbc=0;
					$vlia_users='';
					while ($sthArows > $dbc)
						{
						@aryA = $sthA->fetchrow_array;
						$vlia_users .= "'$aryA[0]',";
						$dbc++;
						}
					if (length($vlia_users)>2)
						{chop($vlia_users);}
					else
						{$vlia_users="''";}

					### if ringing an agent, do not look for one, else, look for one
					if ($RING_agent > 0)
						{$sthArows=0;}
					else
						{
						### BEGIN grade random next-agent-call routing ###
						if ($CAMP_callorder =~ /grade/)
							{
							@GRADEuser=@MT;
							@GRADEgrade=@MT;
							@userGRADEarray=@MT;
							$stmtA = "SELECT vicidial_live_agents.user,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $server_onlySQL $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' and ( (vicidial_live_inbound_agents.daily_limit = '-1') or (vicidial_live_inbound_agents.daily_limit > vicidial_live_inbound_agents.calls_today) ) $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL limit 1000;";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='02190';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							$gg=0;
							$ga=0;
							while ($gg < $sthArows)
								{
								@aryA = $sthA->fetchrow_array;
								$GRADEuser[$gg] =	$aryA[0];
								if ($CAMP_callorder =~ /ingroup_grade_random/)
									{$GRADEgrade[$gg] =		$aryA[1];}
								else
									{$GRADEgrade[$gg] =		$aryA[2];}
								if ($GRADEgrade[$gg] < 1)
									{$GRADEgrade[$gg] =	1;}
								$gi=0;
								while ($gi < $GRADEgrade[$gg]) 
									{
									$userGRADEarray[$ga] =	$GRADEuser[$gg];
								#	print STDERR "     GRADE ENTRY: $userGRADEarray[$ga]|$ga|$gi|$GRADEgrade[$gg]\n";
									$gi++;
									$ga++;
									}
								$gg++;
								}
							$sthA->finish();

							$sthArows=0;
							if ($ga > 0)
								{
								$GRADErandom = int( rand($ga));
								$userGRADEchosen = $userGRADEarray[$GRADErandom];

								if ($AGILOG) {$agi_string = "GRADE RANDOM: $userGRADEchosen|$GRADErandom|$CAMP_callorder|$gg|$ga|$callerid";   &agi_output;}

								$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight,ra_user,vicidial_live_agents.campaign_id,on_hook_agent,on_hook_ring_time,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user='$userGRADEchosen' limit 1;";
								$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
								$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
								$sthArows=$sthA->rows;
									$dbhP=$dbhA;   $mysql_count='02191';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
								if ($sthArows > 0)
									{
									@aryA = $sthA->fetchrow_array;
									$VDADconf_exten =			$aryA[0];
									$VDADuser =					$aryA[1];
									$VDADextension =			$aryA[2];
									$VDADserver_ip =			$aryA[3];
									$VDADgroup_weight =			$aryA[4];
									$ra_user =					$aryA[5];
									$log_campaign =				$aryA[6];
									$VDADon_hook_agent =		$aryA[7];
									$VDADon_hook_ring_time =	$aryA[8];
									$group_grade =				$aryA[9];
									$campaign_grade =			$aryA[10];
									}
								$sthA->finish();
								}
							if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|";   &agi_output;}
							}
						### END grade random next-agent-call routing ###
						else
							{
							$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight,ra_user,vicidial_live_agents.campaign_id,on_hook_agent,on_hook_ring_time,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $server_onlySQL $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' and ( (vicidial_live_inbound_agents.daily_limit = '-1') or (vicidial_live_inbound_agents.daily_limit > vicidial_live_inbound_agents.calls_today) ) $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL $agent_call_order limit 1;";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='02058';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$VDADconf_exten =			$aryA[0];
								$VDADuser =					$aryA[1];
								$VDADextension =			$aryA[2];
								$VDADserver_ip =			$aryA[3];
								$VDADgroup_weight =			$aryA[4];
								$ra_user =					$aryA[5];
								$log_campaign =				$aryA[6];
								$VDADon_hook_agent =		$aryA[7];
								$VDADon_hook_ring_time =	$aryA[8];
								$group_grade =				$aryA[9];
								$campaign_grade =			$aryA[10];
								}
							$sthA->finish();
							if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|";   &agi_output;}
							}
						}
					### END in-group-rank-based next-agent-call processing ###
					}
				else
					{
					### BEGIN standard next-agent-call processing ###
					$stmtA = "LOCK TABLES vicidial_live_agents WRITE;";
					my $LOCKaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02158';   $MEL_aff_rows=$LOCKaffected_rows;   &mysql_error_logging;

					### if ringing an agent, do not look for one, else, look for one
					if ($RING_agent > 0)
						{$sthArows=0;}
					else
						{
						$SQL_group_id=$channel_group;   $SQL_group_id =~ s/_/\\_/gi;
						$stmtA = "SELECT conf_exten,user,extension,server_ip,last_call_time,ra_user,campaign_id,on_hook_agent,on_hook_ring_time FROM vicidial_live_agents where status IN('CLOSER','READY') and lead_id<1 $server_onlySQL $ADUfindSQL and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $SQL_group_id %\" and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents'') $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL $agent_call_order limit 1;";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02159';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$VDADconf_exten =			$aryA[0];
							$VDADuser =					$aryA[1];
							$VDADextension =			$aryA[2];
							$VDADserver_ip =			$aryA[3];
							$VDADlast_call_time =		$aryA[4];
							$ra_user =					$aryA[5];
							$log_campaign =				$aryA[6];
							$VDADon_hook_agent =		$aryA[7];
							$VDADon_hook_ring_time =	$aryA[8];
							}
						$sthA->finish();
						if ($AGILOG) {$agi_string = "$VDADuser|$VDADlast_call_time|$stmtA|";   &agi_output;}
						}
					### END standard next-agent-call processing ###
					}

				if ($AGENTgrab > 0)
					{
					$stmtA = "SELECT conf_exten,extension,server_ip,ra_user,campaign_id from vicidial_live_agents WHERE user='$AGENTuser';";
						if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02112';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArows > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$VDADconf_exten	=	$aryA[0];
						$VDADextension	=	$aryA[1];
						$VDADuser =			$AGENTuser;
						$VDADserver_ip =	$aryA[2];
						$ra_user	=		$aryA[3];
						$log_campaign =		$aryA[4];
						$VDADon_hook_agent = 'N';
						$VDADon_hook_ring_time=0;
						$RING_agent=0;
						$ring_all_timer=1;
						if (length($AGENTextension) > 1)
							{
							if ($AGILOG) {$agi_string = "AGENT GRAB EXTENSION OVERRIDE: |$VDADconf_exten|$AGENTextension|";   &agi_output;}
							$VDADconf_exten = $AGENTextension;
							}
						}
					$sthA->finish();
					}
				if ($sthArows > 0)
					{
					if ( ($VDADon_hook_agent =~ /Y/) && ($AGENTgrab < 1) )
						{
						$Faffected_rows = 0;
						$RING_agent++;
						$stmtA = "UPDATE vicidial_live_agents set ring_callerid='$callerid' where user='$VDADuser';";
						$RAFaffected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02160';   $MEL_aff_rows=$RAFaffected_rows;   &mysql_error_logging;

						if ($AGILOG) {$agi_string = "ON-HOOK-AGENT UPDATE: |$stmtA|$RING_agent|$VDADon_hook_agent|$AGENTgrab";   &agi_output;}

						$ring_no_answer_agents .= "'$VDADuser',";   # do not send calls to this agent again, unless no others available
						}
					else
						{
						$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND',ring_callerid='' where user='$VDADuser';";
						$Faffected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02059';   $MEL_aff_rows=$Faffected_rows;   &mysql_error_logging;

						### clear the ringing hold on the ring agents
						$stmtA = "UPDATE vicidial_live_agents SET ring_callerid='' where ring_callerid='$callerid';";
						$CRHaffected_rows = $dbhA->do($stmtA);  
							$dbhP=$dbhA;   $mysql_count='02161';   $MEL_aff_rows=$CRHaffected_rows;   &mysql_error_logging;
						}
					}
				else
					{
					$Faffected_rows=0;
					}
				$found_agents=$Faffected_rows;

				$stmtA = "UNLOCK TABLES;";
				my $LOCKaffected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02060';   $MEL_aff_rows=$LOCKaffected_rows;   &mysql_error_logging;

				if ( ($routing_initiated_recordings =~ /Y/) && ($found_agents > 0) && ($VDADon_hook_agent !~ /Y/) && ($CAMP_callorder !~ /ring_all$/i) && ($VDADextension !~ /^R\//))
					{
					### BEGIN routing-initiated agent call recording for ALLCALLS/ALLFORCE ###

					### get the recording settings for the campaign that this user is logged into
					if (length($log_campaign) > 0)
						{
						$stmtA = "SELECT campaign_recording,campaign_rec_filename,campaign_rec_exten FROM vicidial_campaigns where campaign_id='$log_campaign';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02209';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$CAMPingroup_recording_override =	$aryA[0];
							$CAMPcampaign_rec_filename =		$aryA[1];
							$recording_exten =					$aryA[2];
							}
						$sthA->finish();
						}
					if ( (length($log_campaign) > 0) && ($ingroup_recording_override =~ /DISABLED/) )
						{$ingroup_recording_override =	$CAMPingroup_recording_override;}
					if ( (length($log_campaign) > 0) && (length($campaign_rec_filename) < 8) )
						{$campaign_rec_filename =		$CAMPcampaign_rec_filename;}
					### look for the recording settings for the start user of this user
					if (length($VDADuser) > 0)
						{
						$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$VDADuser';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArowsVUrec=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02210';   $MEL_aff_rows=$sthArowsVUrec;   &mysql_error_logging;
						if ($sthArowsVUrec > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($aryA[0] !~ /DISABLED/)
								{$ingroup_recording_override =	$aryA[0];}
							if ($aryA[1] < 1)
								{$ingroup_recording_override =	'NONE';}
							}
						$sthA->finish();
						}

					### if recording is enabled then start recording on this call before sending to a remote agent
					if ($ingroup_recording_override =~ /ALLCALLS|ALLFORCE/)
						{
						$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$insert_lead_id';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02211';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$vendor_lead_code =	$aryA[0];
							}
						$sthA->finish();

						# get date/time
						($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
						$year = ($year + 1900);
						$Tyear = ($year - 2000);
						$mon++;
						if ($mon < 10)	{$mon = "0$mon";}
						if ($mday < 10) {$mday = "0$mday";}
						if ($hour < 10) {$hour = "0$hour";}
						if ($min < 10)	{$min = "0$min";}
						if ($sec < 10)	{$sec = "0$sec";}

						$now_date_epoch = time();
						$now_date = "$year-$mon-$mday $hour:$min:$sec";
						$recdate = "$year$mon$mday-$hour$min$sec";
						$tinydate = "$Tyear$mon$mday$hour$min$sec";

						$campaign_rec_filename =~ s/CAMPAIGN/$log_campaign/gi;
						$campaign_rec_filename =~ s/INGROUP/$channel_group/gi;
						$campaign_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
						$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
						$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
						$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
						$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
						$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
						$campaign_rec_filename =~ s/LEADID/$insert_lead_id/gi;
						$campaign_rec_filename =~ s/CALLID/$callerid/gi;
						$campaign_rec_filename =~ s/\"|\'//gi;

						$conf_silent_prefix='5';
						$channelrec = "Local/" . $conf_silent_prefix . '' . $VDADconf_exten . "@" . $ext_context;

						### insert a record into the recording_log table 
						$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channelrec','$VDADserver_ip','$recording_exten','$now_date','$now_date_epoch','$campaign_rec_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02212';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
						$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02213';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$recording_id = $aryA[0];
							}
						$sthA->finish();

						if ($campaign_rec_filename =~ /RECID/) 
							{
							$campaign_rec_filename =~ s/RECID/$recording_id/gi;

							$stmtA = "UPDATE recording_log SET filename='$campaign_rec_filename' where recording_id='$recording_id';";
							$affected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='02214';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
							}

						$vmgr_callerid = substr($campaign_rec_filename, 0, 17) . '...';
						$stmtA="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VDADserver_ip','','Originate','$vmgr_callerid','Channel: $channelrec','Context: $ext_context','Exten: $recording_exten','Priority: 1','Callerid: $campaign_rec_filename','','','','','');";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02215';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

						$stmtB = "INSERT INTO routing_initiated_recordings (recording_id,filename,launch_time,lead_id,vicidial_id,user,processed) values('$recording_id','$campaign_rec_filename','$now_date','$insert_lead_id','$insert_close_id','$VDADuser','0')";
						$affected_rowsB = $dbhA->do($stmtB);
							$dbhP=$dbhA;   $mysql_count='02216';   $MEL_aff_rows=$affected_rowsB;   &mysql_error_logging;

						$stmtC = "UPDATE vicidial_live_agents SET external_recording='$recording_id' where user='$VDADuser';";
						$affected_rowsC = $dbhA->do($stmtC);
							$dbhP=$dbhA;   $mysql_count='02217';   $MEL_aff_rows=$affected_rowsC;   &mysql_error_logging;

						if ($AGILOG) {$agi_string = "--    ROUTING INITIATED RECORDING STARTED : |$affected_rows|$recording_id|$campaign_rec_filename|$stmtA|   |$affected_rowsB|$stmtB|   |$affected_rowsC|$stmtC|";   &agi_output;}
						}
					### END routing-initiated agent call recording for ALLCALLS/ALLFORCE ###
					}
				}


			if ( ( ($RING_agent > 0) || ($CAMP_callorder =~ /ring_all$/i) ) && ($AGENTgrab < 1) )
				{
				### BEGIN ring-agent and ring-all processing ###
				$TEMPon_hook_ring_time = $on_hook_ring_time;
				$ring_agent_loop++;

				if ($ring_all_timer < 1)
					{
					$Faffected_rows=0;
					### BEGIN trigger call to all available agents back to agi-VDAD_RINGALL.agi script ###
					if ($CAMP_callorder =~ /ring_all$/i)
						{
						### gather all available agents phones information (don't call more than 50 phones at once)
						$SQL_group_id=$channel_group;   $SQL_group_id =~ s/_/\\_/gi;
						$stmtA = "SELECT conf_exten,user,extension,server_ip,ra_user,on_hook_ring_time from vicidial_live_agents where status IN('CLOSER','READY') and on_hook_agent='Y' and lead_id<1 $server_onlySQL $ADUfindSQL and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $SQL_group_id %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 50;";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArowsAR=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02162';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						$ragp=0;	
						while ($sthArowsAR > $ragp)
							{
							@aryA = $sthA->fetchrow_array;
							$ARconf_exten[$ragp] =			$aryA[0];
							$ARuser[$ragp] =				$aryA[1];
							$ARextension[$ragp] =			$aryA[2];
							$ARserver_ip[$ragp] =			$aryA[3];
							$ARra_user[$ragp] =				$aryA[4];
							$ARon_hook_ring_time[$ragp] =	$aryA[5];
							$AR_DIALstr[$ragp] =			'';
							$ring_all_DIALstr[$ragp] =		'';
							$ARdialplan_number[$ragp] =		'';
							$ragp++;
							}
						$sthA->finish();
						}
					if ($RING_agent > 0)
						{
						$sthArowsAR=1;
						$ragp=1;
						$ARconf_exten[0] =			$VDADconf_exten;
						$ARuser[0] =				$VDADuser;
						$ARextension[0] =			$VDADextension;
						$ARserver_ip[0] =			$VDADserver_ip;
						$ARra_user[0] =				$ra_user;
						$ARon_hook_ring_time[0] =	$VDADon_hook_ring_time;
						$AR_DIALstr[0] =			'';
						$ring_all_DIALstr[0] =		'';
						$ARdialplan_number[0] =		'';
						}

					$ragp=0;
					while ($sthArowsAR > $ragp)
						{
						### format the remote server dialstring to get the call to the agent
						if($ARserver_ip[$ragp] =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
							{
							$a = leading_zero($1);
							$b = leading_zero($2);
							$c = leading_zero($3);
							$d = leading_zero($4);
							$AR_DIALstr[$ragp] = "$a$S$b$S$c$S$d$S";
							}

						### if a remote agent, find out where to ring
						if ($ARextension[$ragp] =~ /^R\//)
							{
							if (length($ARra_user[$ragp]) > 0)
								{
								$extension_group='';
								$stmtA = "SELECT extension_group,extension_group_order FROM vicidial_remote_agents where user_start='$ARra_user[$ragp]';";
								$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
								$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
								$sthArows=$sthA->rows;
									$dbhP=$dbhA;   $mysql_count='02163';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
								if ($sthArows > 0)
									{
									@aryA = $sthA->fetchrow_array;
									$extension_group =			$aryA[0];
									$extension_group_order =	$aryA[1];
									}
								$sthA->finish();

								### BEGIN check for did remote agent extension override ###
								$DRAE_did_id='';
								$DRAE_extension='';
								if ($did_ra_extensions_enabled > 0)
									{
									$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
									$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
									$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
									$sthArows=$sthA->rows;
										$dbhP=$dbhA;   $mysql_count='02181';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
									if ($sthArows > 0)
										{
										@aryA = $sthA->fetchrow_array;
										$DRAE_did_id =	$aryA[0];
										$sthA->finish();
										if ($AGILOG) {$agi_string = "--    ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|";   &agi_output;}

										$stmtA = "SELECT extension FROM vicidial_did_ra_extensions where did_id='$DRAE_did_id' and user_start IN('$ARra_user[$ragp]','---ALL---') and active='Y' order by call_count_today limit 1;";
										$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
										$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
										$sthArows=$sthA->rows;
											$dbhP=$dbhA;   $mysql_count='02182';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
										if ($sthArows > 0)
											{
											@aryA = $sthA->fetchrow_array;
											$DRAE_extension =	$aryA[0];
											$sthA->finish();
											if ($AGILOG) {$agi_string = "--    DRAE EXTENSION FOUND : |$DRAE_extension|$ARra_user[$ragp]|";   &agi_output;}

											$stmtA = "UPDATE vicidial_did_ra_extensions set call_count_today=(call_count_today + 1) where extension='$DRAE_extension' and did_id='$DRAE_did_id' and user_start IN('$ARra_user[$ragp]','---ALL---') limit 1;";
											$DRAEaffected_rows = $dbhA->do($stmtA);
												$dbhP=$dbhA;   $mysql_count='02183';   $MEL_aff_rows=$DRAEaffected_rows;   &mysql_error_logging;

											$ARconf_exten[$ragp] =			$DRAE_extension;
											$ARdialplan_number[$ragp] =		$DRAE_extension;
											}
										}
									}
								### END check for did remote agent extension override ###

								if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) and (length($DRAE_extension) < 1) )
									{
									$extension_group_orderSQL = 'order by last_call_time';
									if ($extension_group_order =~ /RANK/)
										{$extension_group_orderSQL = 'order by rank desc, last_call_time';}
									if ($extension_group_order =~ /CALL_COUNT/)
										{$extension_group_orderSQL = 'order by call_count_today, last_call_time';}
									$stmtA = "UPDATE vicidial_extension_groups set last_callerid='$callerid',last_call_time=NOW(),call_count_today=(call_count_today + 1) where extension_group_id='$extension_group' and ( (campaign_groups='') or (campaign_groups LIKE \"%|$channel_group|%\") ) $extension_group_orderSQL limit 1;";
									$VEGaffected_rows = $dbhA->do($stmtA);
										$dbhP=$dbhA;   $mysql_count='02164';   $MEL_aff_rows=$VEGaffected_rows;   &mysql_error_logging;
								#	if ($AGILOG) {$agi_string = "--    REMOTE EXTEN GROUP : |$VEGaffected_rows|update of veg table: $callerid\n|$stmtA|";   &agi_output;}
									if ($VEGaffected_rows > 0)
										{
										$stmtA = "SELECT extension,extension_id,call_count_today FROM vicidial_extension_groups where last_callerid='$callerid' order by last_call_time desc limit 1;";
										$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
										$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
										$sthArows=$sthA->rows;
											$dbhP=$dbhA;   $mysql_count='02165';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
										if ($sthArows > 0)
											{
											@aryA = $sthA->fetchrow_array;
											$ARconf_exten[$ragp] =			$aryA[0];
											$ARdialplan_number[$ragp] =		$aryA[0];
										#	if ($AGILOG) {$agi_string = "--    REMOTE EXTEN SET : |$VDADconf_exten|$aryA[1]|$aryA[2]|";   &agi_output;}
											}
										$sthA->finish();
										}
									}
								}
							if (length($ARconf_exten[$ragp]) > 0)
								{$ring_all_DIALstr[$ragp] = "Local/$AR_DIALstr[$ragp]$ARconf_exten[$ragp]" . '@default';}
							}
						else
							{
							$ARon_hook_ring_time[$ragp] = ($ARon_hook_ring_time[$ragp] - 2); # set ring timeout lower so it doesn't go to vmail
							$phone_extension = $ARextension[$ragp];
							$phone_protocol = $ARextension[$ragp];
							$phone_extension =~ s/.*\///gi;
							$phone_protocol =~ s/\/.*//gi;
							if ($phone_protocol =~ /Local/)
								{$phone_protocol = 'EXTERNAL';}
							if ($phone_extension =~ /\@default/)
								{
								$phone_extension =~ s/\@default//gi;
								$extensionSQL = "dialplan_number='$phone_extension'";
								}
							else
								{$extensionSQL = "extension='$phone_extension'";}
							$dialplan_number='';
							$stmtA = "SELECT dialplan_number FROM phones where $extensionSQL and protocol='$phone_protocol' and server_ip='$ARserver_ip[$ragp]';";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='02166';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$dialplan_number =				$aryA[0];
								$ARdialplan_number[$ragp] =		$aryA[0];
								}
							if (length($dialplan_number) > 0)
								{$ring_all_DIALstr[$ragp] = "Local/$AR_DIALstr[$ragp]$dialplan_number" . '@default';}
							}

						### set the ring time lower if the phones ring time is lower
						if ( ($TEMPon_hook_ring_time > $ARon_hook_ring_time[$ragp]) && ($ARon_hook_ring_time[$ragp] > 0) )
							{$TEMPon_hook_ring_time = $ARon_hook_ring_time[$ragp];}

						$ragp++;
						}

					$ring_all_timer = $TEMPon_hook_ring_time;
					$commandTEMPon_hook_ring_time = ($TEMPon_hook_ring_time - 1);
					$commandTEMPon_hook_ring_time .= "000";
					$ragp=0;
					while ($sthArowsAR > $ragp)
						{
						### if there are phones to call, and the dial string exists, send the commands
						if (length($ring_all_DIALstr[$ragp]) > 7)
							{
							$RING_agent++;
							$stmtA = "UPDATE vicidial_live_agents set ring_callerid='$callerid' where user='$ARuser[$ragp]';";
							$RAFaffected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02167';   $MEL_aff_rows=$RAFaffected_rows;   &mysql_error_logging;

							%ast_ver_str = parse_asterisk_version($asterisk_version);
							if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 12))
								{ $RINGALLexten = "8331*$auto_call_id*$callerid*$ARuser[$ragp]*$ARdialplan_number[$ragp]"; }
							else
								{ $RINGALLexten = "$routing_prefix" . "8331*$auto_call_id*$callerid*$ARuser[$ragp]*$ARdialplan_number[$ragp]"; }

							$PADauto_call_id = sprintf("%011s", $auto_call_id);	while (length($PADauto_call_id) > 11) {chop($PADauto_call_id);}
							$RINGALLqueryCID = "RINGAGENT$PADauto_call_id";
							if ($on_hook_cid =~ /RA_AGENT_PHONE/)
                                                                {
                                                                $RINGALLqueryCID = "RA_$ARuser[$ragp]_$phone_number";
                                                                $RINGALLqueryCID = substr( $RINGALLqueryCID, 0, 20);
                                                                }
							if ($on_hook_cid =~ /INGROUP/)
								{$RINGALLqueryCID = "$channel_group";}
							if ($on_hook_cid =~ /CUSTOMER_PHONE/)
								{$RINGALLqueryCID = "$phone_number";}
							if ($on_hook_cid =~ /CUSTOMER_PHONE_RINGAGENT/)
								{$RINGALLqueryCID = "RINGAGENT_$phone_number";}
							if ($on_hook_cid =~ /CUSTOMER_PHONE_INGROUP/)
								{
								$RA_channel_group = $channel_group;	while (length($RA_channel_group) > 10) {chop($RA_channel_group);}
								$RINGALLqueryCID = "$RA_channel_group$phone_number";
								}
							$RINGALLqueryCIDfull = $RINGALLqueryCID;
							if (length($on_hook_cid_number) > 0) 
								{
								if ($on_hook_cid_number =~ /^Y|^YES|^CUSTOMER/) 
									{
									$RINGALLqueryCIDfull = "\"$RINGALLqueryCID\" <$phone_number>";
									}
								else
									{
									if ($on_hook_cid_number =~ /\d\d\d\d\d\d/) 
										{
										$RINGALLqueryCIDfull = "\"$RINGALLqueryCID\" <$on_hook_cid_number>";
										}
									}
								}
							$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$RINGALLqueryCID','Exten: $RINGALLexten','Context: default','Channel: $ring_all_DIALstr[$ragp]','Priority: 1','Callerid: $RINGALLqueryCIDfull','Timeout: $commandTEMPon_hook_ring_time','','','','')";
							$affected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='02168';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
							if ($AGILOG) {$agi_string = "RING-AGENT CALL SENT: |$RINGALLqueryCID|$RINGALLexten|$ragp|$TEMPon_hook_ring_time|$on_hook_cid|$on_hook_cid_number|   $channel|$callerid";   &agi_output;}
							}
						$ragp++;
						}
					### END trigger call to all available agents back to agi-VDAD_RINGALL.agi script ###
					}
				else
					{
					if ($drop_timer < 2)
						{$ring_all_timer = ($ring_all_timer - 0.25);}
					else
						{$ring_all_timer = ($ring_all_timer - 1);}
					if ($ring_all_timer < 1)
						{
						$RING_agent=0;
						### clear the ringing hold on the ring agents
						$stmtA = "UPDATE vicidial_live_agents SET ring_callerid='' where ring_callerid='$callerid';";
						$CRHaffected_rows = $dbhA->do($stmtA);  
							$dbhP=$dbhA;   $mysql_count='02169';   $MEL_aff_rows=$CRHaffected_rows;   &mysql_error_logging;
						}
					if ($AGILOG) {$agi_string = "RING-AGENT TIMER:   $ring_all_timer|$TEMPon_hook_ring_time|$on_hook_ring_time   $channel|$callerid";   &agi_output;}
					}

				### END ring-agent and ring-all processing ###
				}
			$found_agents=$Faffected_rows;

			if ($AGILOG) {$agi_string = "--    VDAD get agent: |$DROP_TIME|$drop_timer|$hold_message_counter|$prompt_interval|$Faffected_rows|$found_agents|$moh_delay|$wait_prompt_runs|update of vla table: $channel_group|\n|$stmtA|";   &agi_output;}


			### if agent is found, prepare and send call to agent ###
			if ($found_agents > 0)
				{
				$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02063';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|";   &agi_output;}
				if ($affected_rows < 1)
					{
					$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip',campaign_id='$channel_group',status='CLOSER',lead_id='$insert_lead_id',uniqueid='$uniqueid',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='CLOSER-$drop_timer',queue_priority='$queue_priority' $adSQL;";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02064';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
					$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02127';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArows > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$auto_call_id = $aryA[0];
						}
					$sthA->finish();
						if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$mysql_count|$auto_call_id|$stmtA|";   &agi_output;}
					}

				if ($enable_queuemetrics_logging > 0)
					{
					$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
					 or die "Couldn't connect to database: " . DBI->errstr;

					if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}
					$now_date_epoch = time();

					$dataSQL='';
					$dataSS='';
					$stmtA = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$log_campaign' and queuemetrics_phone_environment!='';";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArowsCQPE=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02155';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArowsCQPE > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$pe_append='';
						if ( ($queuemetrics_pe_phone_append > 0) && (length($aryA[0])>0) )
							{
							@qm_extension = split(/\//,$VDADextension);
							$pe_append = "-$qm_extension[1]";
							}
						$dataSQL = ",data4='$aryA[0]$pe_append'";
						$dataSS = "$aryA[0]$pe_append";
						}
					$sthA->finish();
						if ($AGILOG) {$agi_string = "$sthArowsCQPE|$dataSQL|$stmtA|";   &agi_output;}

					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id' $dataSQL;";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02065';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$QLabandon=0;
					$stmtB="SELECT count(*) from queue_log where call_id='$YqueryCID' and verb='ABANDON';";
						if ($AGILOG) {$agi_string = "|$stmtB|";   &agi_output;}
					$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
					$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
					$sthBrowsQLA=$sthB->rows;
					if ($sthBrowsQLA > 0)
						{
						@aryB = $sthB->fetchrow_array;
						$QLabandon = 	$aryB[0];
						}
					$sthB->finish();
					if ( ($QLabandon > 0) && (length($callerid) > 15) )
						{
						$stmtB = "DELETE FROM queue_log where call_id='$YqueryCID' and verb='ABANDON';";
							if ($AGILOG) {$agi_string = "Removing ABANDON queue_log entries for call $QLabandon|$YqueryCID";   &agi_output;}
						$Baffected_rows = $dbhB->do($stmtB);
							$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02117';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
						}

					$dbhB->disconnect();

					if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
						{
						if ($queuemetrics_socket_url =~ /--A--/)
							{
							########## FIND vicidial_list lead data ##########
							$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$insert_lead_id' LIMIT 1;";
								if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='02196';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$vendor_lead_code =		$aryA[0];
								$list_id =				$aryA[1];
								$phone_code =			$aryA[2];
								$phone_number =			$aryA[3];
								$title =				$aryA[4];
								$first_name =			$aryA[5];
								$middle_initial =		$aryA[6];
								$last_name =			$aryA[7];
								$postal_code =			$aryA[8];
								}
							$sthA->finish();

							$queuemetrics_socket_url =~ s/^VAR//gi;
							$queuemetrics_socket_url =~ s/--A--lead_id--B--/$insert_lead_id/gi;
							$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
							$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
							$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
							$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
							$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
							$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
							$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
							$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
							$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
							$queuemetrics_socket_url =~ s/ /+/gi;
							$queuemetrics_socket_url =~ s/&/\\&/gi;
							}
						$socket_send_data_begin='?';
						$socket_send_data = "time_id=$now_date_epoch&call_id=$YqueryCID&queue=$channel_group&agent=Agent/$VDADuser&verb=CONNECT&data1=$drop_timer&data2=&data3=&data4=$dataSS";
						if ($queuemetrics_socket_url =~ /\?/)
							{$socket_send_data_begin='&';}
						### send queue_log data to the queuemetrics_socket_url ###
						$compat_url = "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data";
						$compat_url =~ s/ /+/gi;
						$compat_url =~ s/&/\\&/gi;

						$launch = $PATHhome . "/AST_send_URL.pl";
						$launch .= " --SYSLOG" if ($SYSLOG);
						$launch .= " --lead_id=" . $insert_lead_id;
						$launch .= " --phone_number=" . $phone_number;
						$launch .= " --user=" . $VDADuser;
						$launch .= " --call_type=IN";
						$launch .= " --campaign=" . $channel_group;
						$launch .= " --uniqueid=" . $uniqueid;
						$launch .= " --call_id=" . $callerid;
						$launch .= " --list_id=" . $list_id;
						$launch .= " --alt_dial=MAIN";
						$launch .= " --function=QM_SOCKET_SEND";
						$launch .= " --compat_url=" . $compat_url;

						system($launch . ' &');

						if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
						}
					}

				$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by xfercallid desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02066';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDXL vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|";   &agi_output;}

				$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$insert_lead_id' order by closecallid desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02067';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    closer log : |$affected_rows|update of vcl table: $insert_lead_id\n|$stmtA|";   &agi_output;}

				### format the remote server dialstring to get the call to the overflow agent meetme room
				if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
					{
					$a = leading_zero($1); 
					$b = leading_zero($2); 
					$c = leading_zero($3); 
					$d = leading_zero($4);
					$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
					$RAredDIALstr = "$a$S$b$S$c$S$d$S";
					}
				$alertVDADremDIALstr = "$VDADremDIALstr";
				$alertVDADremDIALstr .= "$dtmf_silent_prefix$VDADconf_exten";
				$VDADremDIALstr .= "$VDADconf_exten";


				### BEGIN if did agent log is active, update the user ###
				if ($did_agent_log =~ /Y/)
					{
					$stmtA = "UPDATE vicidial_did_agent_log SET user='$VDADuser' where uniqueid='$uniqueid' and user='VDCL' order by call_date desc limit 1;";

					if ( ($tables_use_alt_log_db =~ /did_agent_log/i) && (length($alt_log_server_ip)>4) && (length($alt_log_dbname)>0) )
						{
						$dbhD = DBI->connect("DBI:mysql:$alt_log_dbname:$alt_log_server_ip:3306", "$alt_log_login", "$alt_log_pass")
						 or die "Couldn't connect to database: " . DBI->errstr;

						if ($AGILOG) {$agi_string = "CONNECTED TO ALT-LOG DATABASE:  $alt_log_server_ip|$alt_log_dbname|$uniqueid";   &agi_output;}

						$affected_rowsAL = $dbhD->do($stmtA);

						$dbhD->disconnect();
						}
					else
						{
						$affected_rowsAL = $dbhA->do($stmtA);
						}
					if ($AGILOG) {$agi_string = "--    DID AGENT LOG UPDATE: |$affected_rowsAL|$stmtA|";   &agi_output;}
					}
				### END if did agent log is active, update the user ###


				### if second agent alert is not disabled, then trigger the alert and wait
				$play_second_alert=0;
				$disable_first_alert=0;
				$disable_third_alert=0;
				if ( ($second_alert_trigger =~ /PHONE|LEAD_ID/i) && (length($second_alert_filename)>0) && ($no_delay_call_route !~ /Y/i) && ($VDADextension !~ /^R\//) )
					{
					$second_alert_containerSQL="and campaign_id='$channel_group'";
					if ( (length($second_alert_container)>0) && ($second_alert_container !~ /^DISABLED$/i) ) 
						{
						$second_alert_container_entry='';
						$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$second_alert_container';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02273';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    VDCL 2nd alert container: |$sthArows|$stmtA|";   &agi_output;}
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$second_alert_container_entry = $aryA[0];
							$second_alert_container_entry =~ s/\n/','/gi;
							$second_alert_container_entry =~ s/\r|\t| |''|,$|^,//gi;
							$second_alert_container_entry =~ s/,,/,/gi;
							$second_alert_container_entry =~ s/,''//gi;
							$second_alert_container_entry =~ s/','$//gi;
							if (length($second_alert_container_entry) > 0) 
								{$second_alert_containerSQL = "and campaign_id IN('$second_alert_container_entry')";}
							}
						$sthA->finish();
						}
					$VCL_count=0;
					$second_alert_trigger_seconds =~ s/\D//gi;
					if (length($second_alert_trigger_seconds) < 1) {$second_alert_trigger_seconds=0;}
					$dropSQL='';
					$drop_statuses='';
					if ($second_alert_trigger =~ /TO|TIMEOUT/i) {$drop_statuses .= "TIMEOT|";}
					if ($second_alert_trigger =~ /NQ/i) {$drop_statuses .= "NANQUE|IQNANQ|";}
					if ($second_alert_trigger =~ /HT/i) {$drop_statuses .= "HOLDTO|";}
					if ($second_alert_trigger =~ /WT/i) {$drop_statuses .= "WAITTO|";}
					if (length($drop_statuses) > 1)
						{
						$drop_statuses =~ s/\|/','/gi;
						$drop_statuses =~ s/','$//gi;
						$dropSQL="and status IN('$drop_statuses')";
						}
					$searchSQL="lead_id='$insert_lead_id'";
					if ($second_alert_trigger =~ /PHONE/i) 
						{$searchSQL="phone_number='$phone_number'";}
					$stmtA = "SELECT count(*) FROM vicidial_closer_log where $searchSQL $second_alert_containerSQL and call_date >= NOW()-INTERVAL $second_alert_trigger_seconds SECOND $dropSQL;";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArowsMIC=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02274';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArowsMIC > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$VCL_count = $aryA[0];
						}
					if ($AGILOG) {$agi_string = "--    VDCL 2nd alert check: |$VCL_count|$stmtA|";   &agi_output;}
					
					if ( ($VCL_count > 1) || ( (length($dropSQL) > 5) && ($VCL_count > 0) ) )
						{
						$play_second_alert=1;
						if ($second_alert_only =~ /ENABLED/i)
							{
							$disable_first_alert=1;
							$disable_third_alert=1;
							}
						if ($AGILOG) {$agi_string = "--    VDCL 2nd agent alert triggered: |$play_second_alert|disable first alert: $disable_first_alert|";   &agi_output;}
						}
					}


				### if third agent alert is not disabled, then trigger the alert and wait
				$play_third_alert=0;
				$disable_first_alert=0;
				$disable_second_alert=0;
				if ( ($third_alert_trigger =~ /PHONE|LEAD_ID/i) && (length($third_alert_filename)>0) && ($no_delay_call_route !~ /Y/i) && ($VDADextension !~ /^R\//) )
					{
					$third_alert_containerSQL="and campaign_id='$channel_group'";
					if ( (length($third_alert_container)>0) && ($third_alert_container !~ /^DISABLED$/i) ) 
						{
						$third_alert_container_entry='';
						$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$third_alert_container';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02273';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    VDCL 3rd alert container: |$sthArows|$stmtA|";   &agi_output;}
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$third_alert_container_entry = $aryA[0];
							$third_alert_container_entry =~ s/\n/','/gi;
							$third_alert_container_entry =~ s/\r|\t| |''|,$|^,//gi;
							$third_alert_container_entry =~ s/,,/,/gi;
							$third_alert_container_entry =~ s/,''//gi;
							$third_alert_container_entry =~ s/','$//gi;
							if (length($third_alert_container_entry) > 0) 
								{$third_alert_containerSQL = "and campaign_id IN('$third_alert_container_entry')";}
							}
						$sthA->finish();
						}
					$VCL_count=0;
					$third_alert_trigger_seconds =~ s/\D//gi;
					if (length($third_alert_trigger_seconds) < 1) {$third_alert_trigger_seconds=0;}
					$dropSQL='';
					$drop_statuses='';
					if ($third_alert_trigger =~ /TO|TIMEOUT/i) {$drop_statuses .= "TIMEOT|";}
					if ($third_alert_trigger =~ /NQ/i) {$drop_statuses .= "NANQUE|IQNANQ|";}
					if ($third_alert_trigger =~ /HT/i) {$drop_statuses .= "HOLDTO|";}
					if ($third_alert_trigger =~ /WT/i) {$drop_statuses .= "WAITTO|";}
					if (length($drop_statuses) > 1)
						{
						$drop_statuses =~ s/\|/','/gi;
						$drop_statuses =~ s/','$//gi;
						$dropSQL="and status IN('$drop_statuses')";
						}
					$searchSQL="lead_id='$insert_lead_id'";
					if ($third_alert_trigger =~ /PHONE/i) 
						{$searchSQL="phone_number='$phone_number'";}
					$stmtA = "SELECT count(*) FROM vicidial_closer_log where $searchSQL $third_alert_containerSQL and call_date >= NOW()-INTERVAL $third_alert_trigger_seconds SECOND $dropSQL;";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArowsMIC=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02274';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArowsMIC > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$VCL_count = $aryA[0];
						}
					if ($AGILOG) {$agi_string = "--    VDCL 3rd alert check: |$VCL_count|$stmtA|";   &agi_output;}
					
					if ( ($VCL_count > 1) || ( (length($dropSQL) > 5) && ($VCL_count > 0) ) )
						{
						$play_third_alert=1;
						if ($third_alert_only =~ /ENABLED/i)
							{
							$disable_first_alert=1;
							$disable_second_alert=1;
							}
						if ($AGILOG) {$agi_string = "--    VDCL 3rd agent alert triggered: |$play_third_alert|disable first alert: $disable_first_alert|";   &agi_output;}
						}
					}


				### if agent alert exten is not disabled, then trigger the alert and wait
				if ( ($agent_alert_exten !~ /^X$/i) && (length($agent_alert_exten)>0) && ($no_delay_call_route !~ /Y/i) && ($VDADextension !~ /^R\//) && ($disable_first_alert < 1) )
					{
					if ($agent_alert_exten =~ /^8304$/)
						{$agent_alert_exten = 'ding';}
					$VHqueryCID = "VH$CIDdate$VDADconf_exten";
					$alertCIDstring = "\"$agent_alert_exten\" <$agent_alert_exten>";

					### insert a NEW record to the vicidial_manager table to play the alert message to the agent
					$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VHqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $alertCIDstring','Timeout: 10','','','','')";
					$affected_rows = $dbhA->do($stmtA);  
						$dbhP=$dbhA;   $mysql_count='02068';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    VDCL agent alert: |$VHqueryCID|$alertVDADremDIALstr|$agent_alert_exten|$alertCIDstring|$channel|insert to vicidial_manager";   &agi_output;}

					usleep(1 * $agent_alert_delay * 1000);
					}


				# if second alert is to be played, play it now
				if ( ($play_second_alert > 0) && ($disable_second_alert < 1) )
					{
					$VSqueryCID = "VS$CIDdate$VDADconf_exten";
					$alertCIDstring = "\"$second_alert_filename\" <$second_alert_filename>";

					### insert a NEW record to the vicidial_manager table to play the alert message to the agent
					$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VSqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $alertCIDstring','Timeout: 10','','','','')";
					$affected_rows = $dbhA->do($stmtA);  
						$dbhP=$dbhA;   $mysql_count='02275';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    VDCL 2nd agent alert: |$VCL_count|$VSqueryCID|$alertVDADremDIALstr|$agent_alert_exten|$alertCIDstring|$channel|insert to vicidial_manager";   &agi_output;}

					$second_alert_delay =~ s/\D//gi;
					if (length($second_alert_delay) < 1) {$second_alert_delay=1;}
					usleep(1 * $second_alert_delay * 1000);
					}

				# If both 2nd and 3rd alerts trigger and set to ONLY, only play the 3rd alert
				if ( ($disable_second_alert > 0) && ($disable_third_alert > 0) )
					{$disable_third_alert=0;}

				# if third alert is to be played, play it now
				if ( ($play_third_alert > 0) && ($disable_third_alert < 1) )
					{
					$VSqueryCID = "VS$CIDdate$VDADconf_exten";
					$alertCIDstring = "\"$third_alert_filename\" <$third_alert_filename>";

					### insert a NEW record to the vicidial_manager table to play the alert message to the agent
					$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VSqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $alertCIDstring','Timeout: 10','','','','')";
					$affected_rows = $dbhA->do($stmtA);  
						$dbhP=$dbhA;   $mysql_count='02275';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    VDCL 2nd agent alert: |$VCL_count|$VSqueryCID|$alertVDADremDIALstr|$agent_alert_exten|$alertCIDstring|$channel|insert to vicidial_manager";   &agi_output;}

					$third_alert_delay =~ s/\D//gi;
					if (length($third_alert_delay) < 1) {$third_alert_delay=1;}
					usleep(1 * $third_alert_delay * 1000);
					}


				if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADremDIALstr";   &agi_output;}

				if ($no_delay_call_route =~ /N/)
					{
					$AGI->stream_file('sip-silence'); # stop music-on-hold process
					$AGI->stream_file('sip-silence');
					}

				if ($SSabandon_check_queue > 0)
					{
					### check for ACTIVE vicidial_abandon_check_queue records and set to CONNECTED if they exist
					$stmtA = "UPDATE vicidial_abandon_check_queue SET check_status='CONNECTED' where lead_id = '$insert_lead_id' and check_status IN('NEW','QUEUE','PROCESSING') and abandon_time > \"$timeTWENTYFOURhoursAGO\" order by abandon_time desc limit 1;";
					$affected_rows = $dbhA->do($stmtA);  
						$dbhP=$dbhA;   $mysql_count='02068';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    VACQ connected 1: |$insert_lead_id|$affected_rows|$stmtA";   &agi_output;}

					if ($affected_rows < 1) 
						{
						### check for INACTIVE vicidial_abandon_check_queue records and set to CONNECTED if they exist
						$stmtA = "UPDATE vicidial_abandon_check_queue SET check_status='CONNECTED' where lead_id = '$insert_lead_id' and check_status IN('COMPLETE','REJECT','CONNECTED') and abandon_time > \"$timeTWENTYFOURhoursAGO\" order by abandon_time desc limit 1;";
						$affected_rows = $dbhA->do($stmtA);  
							$dbhP=$dbhA;   $mysql_count='02068';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    VACQ connected 2: |$insert_lead_id|$affected_rows|$stmtA";   &agi_output;}
						}
					}

				### gather user details for max calls and filtered settings
				$max_inbound_calls=0;
				$VU_inbound_credits=-1;
				$stmtA = "SELECT max_inbound_calls,max_inbound_filter_enabled,max_inbound_filter_ingroups,inbound_credits FROM vicidial_users where user='$VDADuser';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArowsMIC=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02199';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArowsMIC > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$VU_max_inbound_calls =				$aryA[0];
					$VU_max_inbound_filter_enabled =	$aryA[1];
					$VU_max_inbound_filter_ingroups =	$aryA[2];
					$VU_inbound_credits =				$aryA[3];
					if ( ($VU_inbound_credits >= 1) && ($SSinbound_credits > 0) )
						{
						$VU_inbound_credits = ($VU_inbound_credits - 1);
						$stmtA = "UPDATE vicidial_users SET inbound_credits='$VU_inbound_credits' WHERE user='$VDADuser';";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02264';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    VU inbound calls credits: |$VU_inbound_credits|$SSinbound_credits|$VDADuser|";   &agi_output;}
						}
					}

				### update calls_today for vicidial_live_inbound_agents ###
				$calls_today_filteredSQL='';
				$stmtA = "SELECT calls_today,calls_today_filtered,daily_limit from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
					if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02069';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$calls_today =			$aryA[0];
					$calls_today_filtered = $aryA[1];
					$calls_today++;
					$daily_limit =			$aryA[2];
				#	if ($VU_max_inbound_filter_enabled > 0) 
				#		{
				#		$VU_max_inbound_filter_ingroupsTEST = ",$VU_max_inbound_filter_ingroups,";
				#		if ($VU_max_inbound_filter_ingroups !~ /,$channel_group,/) 
				#			{
				#			$calls_today_filtered++;
				#			$calls_today_filteredSQL = ",calls_today_filtered='$calls_today_filtered'";
				#			}
				#		}
				#	else
				#		{
				#		$calls_today_filtered++;
				#		$calls_today_filteredSQL = ",calls_today_filtered='$calls_today_filtered'";
				#		}
					}
				$sthA->finish();

				if ($sthArows > 0)
					{
					$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today',last_call_time=NOW() $calls_today_filteredSQL WHERE user='$VDADuser' and group_id='$channel_group';";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02070';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' $calls_today_filteredSQL WHERE user='$VDADuser' and group_id='$channel_group';";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02071';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    VDLIA agent calls: |$calls_today|$calls_today_filtered|$VDADuser|$channel_group|";   &agi_output;}
					}

				##### BEGIN check for user max inbound calls #####
				$stmtA = "SELECT max_inbound_calls,max_inbound_calls_outcome FROM vicidial_campaigns where campaign_id='$log_campaign';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArowsMIC=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02208';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArowsMIC > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$CP_max_inbound_calls =			$aryA[0];
					$max_inbound_calls_outcome =	$aryA[1];
					}

				### Check for inbound max calls daily limit
				$max_inbound_triggered=0;
				$inbound_credits_triggered=0;
				$user_ingroup_limit_triggered=0;
				if ( ($VU_max_inbound_calls > 0) || ($CP_max_inbound_calls > 0) )
					{
					$max_inbound_calls = $CP_max_inbound_calls;
					if ($VU_max_inbound_calls > 0)
						{
						$max_inbound_calls = $VU_max_inbound_calls;
						}
					$max_inbound_count=0;
					$stmtA = "SELECT sum(calls_today),sum(calls_today_filtered) FROM vicidial_inbound_group_agents where user='$VDADuser' and group_type='C';";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArowsVIGA=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02200';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArowsVIGA > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$max_inbound_count = $aryA[0];
						if ($VU_max_inbound_filter_enabled > 0) 
							{
							$max_inbound_count = $aryA[1];
							}
						}
					if ($max_inbound_count >= $max_inbound_calls)
						{
						$max_inbound_triggered++;
						$outbound_autodial='0';
						$stmtA = "SELECT outbound_autodial,closer_campaigns FROM vicidial_live_agents where user='$VDADuser';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArowsVLA=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02201';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArowsVLA > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($aryA[0] =~ /Y/)
								{$outbound_autodial = '1';}
							$closer_campaigns = $aryA[1];
							}

						$stmtA = "UPDATE vicidial_live_agents set external_ingroups=' -',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
						$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser';";

						if ($max_inbound_calls_outcome =~ /ALLOW_AGENTDIRECT/) 
							{
							$closer_campaigns =~ s/^ | -$//gi;
							@ADcloser_campaignsARY = split(/ /,$closer_campaigns);
							$ADcloser_campaignsARYct = scalar(@ADcloser_campaignsARY);
							$ADc=0;
							$ADcloser_campaigns='';
							while ($ADc < $ADcloser_campaignsARYct)
								{
								if ($ADcloser_campaignsARY[$ADc] =~ /AGENTDIRECT/i)
									{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
								$ADc++;
								}
							if (length($ADcloser_campaigns) > 3)
								{$ADcloser_campaigns = " ".$ADcloser_campaigns."-";}
							else
								{$ADcloser_campaigns = " -";}

							$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
							$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser' and group_id NOT LIKE\"%AGENTDIRECT%\";";
							}

						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02202';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

						$affected_rows = $dbhA->do($stmtB);
							$dbhP=$dbhA;   $mysql_count='02203';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

						$SQL_log = "$stmtA|$stmtB";
						$SQL_log =~ s/'|%//gi;
						$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='MAX IN CALLS MODIFY USER', event_sql='$SQL_log', event_notes='|$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|IC|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|';";
						$affected_rows = $dbhA->do($stmtC);
							$dbhP=$dbhA;   $mysql_count='02204';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    MAX INBOUND AGENT CALLS TRIGGER: |$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|";   &agi_output;}
						}
					}
				if ($max_inbound_triggered < 1)
					{
					### Check for inbound calls credits available, if feature enabled
					if ( ($VU_inbound_credits < 1) && ($VU_inbound_credits >= 0) && ($SSinbound_credits > 0) )
						{
						$inbound_credits_triggered++;
						$outbound_autodial='0';
						$stmtA = "SELECT outbound_autodial,closer_campaigns FROM vicidial_live_agents where user='$VDADuser';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArowsVLA=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02265';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArowsVLA > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($aryA[0] =~ /Y/)
								{$outbound_autodial = '1';}
							$closer_campaigns = $aryA[1];
							}

						$stmtA = "UPDATE vicidial_live_agents set external_ingroups=' -',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
						$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser';";

						if ($max_inbound_calls_outcome =~ /ALLOW_AGENTDIRECT/) 
							{
							$closer_campaigns =~ s/^ | -$//gi;
							@ADcloser_campaignsARY = split(/ /,$closer_campaigns);
							$ADcloser_campaignsARYct = scalar(@ADcloser_campaignsARY);
							$ADc=0;
							$ADcloser_campaigns='';
							while ($ADc < $ADcloser_campaignsARYct)
								{
								if ($ADcloser_campaignsARY[$ADc] =~ /AGENTDIRECT/i)
									{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
								$ADc++;
								}
							if (length($ADcloser_campaigns) > 3)
								{$ADcloser_campaigns = " ".$ADcloser_campaigns."-";}
							else
								{$ADcloser_campaigns = " -";}

							$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
							$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser' and group_id NOT LIKE\"%AGENTDIRECT%\";";
							}

						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02266';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

						$affected_rows = $dbhA->do($stmtB);
							$dbhP=$dbhA;   $mysql_count='02267';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

						$SQL_log = "$stmtA|$stmtB";
						$SQL_log =~ s/'|%//gi;
						$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='INBOUND CREDITS MODIFY USER', event_sql='$SQL_log', event_notes='|$VU_inbound_credits|$VDADuser|$callerid|IC|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|';";
						$affected_rows = $dbhA->do($stmtC);
							$dbhP=$dbhA;   $mysql_count='02204';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    INBOUND CALLS CREDITS TRIGGER: |$VU_inbound_credits|$VDADuser|$callerid|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|";   &agi_output;}
						}
					}
				# check for per-user & per-in-group daily limits, if max-inbound and inbound-credits not triggered
				if ( ($calls_today >= $daily_limit) && ($daily_limit >= 0) && ($max_inbound_triggered < 1) && ($inbound_credits_triggered < 1) )
					{
					$user_ingroup_limit_triggered++;
					$outbound_autodial='0';
					$stmtA = "SELECT outbound_autodial,closer_campaigns FROM vicidial_live_agents where user='$VDADuser';";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArowsVLA=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02XXX';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArowsVLA > 0)
						{
						@aryA = $sthA->fetchrow_array;
						if ($aryA[0] =~ /Y/)
							{$outbound_autodial = '1';}
						$closer_campaigns = $aryA[1];
						}

					$closer_campaigns =~ s/^ | -$//gi;
					@ADcloser_campaignsARY = split(/ /,$closer_campaigns);
					$ADcloser_campaignsARYct = scalar(@ADcloser_campaignsARY);
					$ADc=0;
					$ADcloser_campaigns='';
					while ($ADc < $ADcloser_campaignsARYct)
						{
						if ($ADcloser_campaignsARY[$ADc] !~ /^$channel_group$/i)
							{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
						$ADc++;
						}
					if (length($ADcloser_campaigns) > 3)
						{$ADcloser_campaigns = " ".$ADcloser_campaigns."-";}
					else
						{$ADcloser_campaigns = " -";}

					$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
					$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser' and group_id='$channel_group';";

					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02XXX';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

					$affected_rows = $dbhA->do($stmtB);
						$dbhP=$dbhA;   $mysql_count='02XXX';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

					$SQL_log = "$stmtA|$stmtB";
					$SQL_log =~ s/'|%//gi;
					$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='DAILY LIMIT MODIFY USER', event_sql='$SQL_log', event_notes='|$calls_today >= $daily_limit|$VDADuser|$channel_group|$callerid|IC|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|';";
					$affected_rows = $dbhA->do($stmtC);
						$dbhP=$dbhA;   $mysql_count='02204';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    INBOUND AGENT DAILY LIMIT TRIGGER: |$calls_today >= $daily_limit|$VDADuser|$channel_group|$callerid|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|";   &agi_output;}
					}
				##### END check for user max inbound calls, inbound credits and user/in-group daily limits #####


				&trigger_transfer_process;

				if ($no_delay_call_route !~ /Y/i)
					{usleep(1*500*1000);}

					($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
					$year = ($year + 1900);
					$mon++;
					if ($mon < 10) {$mon = "0$mon";}
					if ($mday < 10) {$mday = "0$mday";}
					if ($hour < 10) {$hour = "0$hour";}
					if ($min < 10) {$min = "0$min";}
					if ($sec < 10) {$sec = "0$sec";}

				### BEGIN REMOTE AGENT SECTION
				if ( ($VDADextension =~ /^R\//) && (length($AGENTextension) < 2) )
					{
					$extension_campaign_id='';
					### set the callerid to the ACQS value(calleridname)
					## use these two lines for Asterisk 1.2 tree
					$newcallerid = "\"$callerid <$phone_number>\"";
					$AGI->set_callerid($newcallerid);
					## use these two lines for Asterisk 1.0 tree
				#	print "SET CALLERID \"$calleridname\" <0000000000>\n";
				#	print "SET CALLERIDNAME \"$calleridname\"\n";
					### custom change to allow exten to be sent as phone*vendor_id
					if ($VDADremDIALstr =~ /888888888888/)
						{
						$VDADremDIALstr = "$RAredDIALstr$phone_number$S$vendor_id";
						}

					if (length($ra_user) > 0)
						{
						$extension_group='';
						$stmtA = "SELECT extension_group,extension_group_order,campaign_id FROM vicidial_remote_agents where user_start='$ra_user';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01134';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$extension_group =			$aryA[0];
							$extension_group_order =	$aryA[1];
							$extension_campaign_id =	$aryA[2];
							}
						$sthA->finish();

						### BEGIN check for did remote agent extension override ###
						$DRAE_did_id='';
						$DRAE_extension='';
						if ($did_ra_extensions_enabled > 0)
							{
							$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='02184';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$DRAE_did_id =	$aryA[0];
								$sthA->finish();
								if ($AGILOG) {$agi_string = "--    ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|";   &agi_output;}

								$stmtA = "SELECT extension FROM vicidial_did_ra_extensions where did_id='$DRAE_did_id' and user_start IN('$ra_user','---ALL---') and active='Y' order by call_count_today limit 1;";
								$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
								$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
								$sthArows=$sthA->rows;
									$dbhP=$dbhA;   $mysql_count='02185';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
								if ($sthArows > 0)
									{
									@aryA = $sthA->fetchrow_array;
									$DRAE_extension =	$aryA[0];
									$sthA->finish();
									if ($AGILOG) {$agi_string = "--    DRAE EXTENSION FOUND : |$DRAE_extension|$ra_user|";   &agi_output;}

									$stmtA = "UPDATE vicidial_did_ra_extensions set call_count_today=(call_count_today + 1) where extension='$DRAE_extension' and did_id='$DRAE_did_id' and user_start IN('$ra_user','---ALL---') limit 1;";
									$DRAEaffected_rows = $dbhA->do($stmtA);
										$dbhP=$dbhA;   $mysql_count='02186';   $MEL_aff_rows=$DRAEaffected_rows;   &mysql_error_logging;

									$VDADconf_exten =		$DRAE_extension;
									}
								}
							}
						### END check for did remote agent extension override ###

						if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) and (length($DRAE_extension) < 1) )
							{
							$extension_group_orderSQL = 'order by last_call_time';
							if ($extension_group_order =~ /RANK/)
								{$extension_group_orderSQL = 'order by rank desc, last_call_time';}
							if ($extension_group_order =~ /CALL_COUNT/)
								{$extension_group_orderSQL = 'order by call_count_today, last_call_time';}
							$stmtA = "UPDATE vicidial_extension_groups set last_callerid='$callerid',last_call_time=NOW(),call_count_today=(call_count_today + 1) where extension_group_id='$extension_group' and ( (campaign_groups='') or (campaign_groups LIKE \"%|$channel_group|%\") ) $extension_group_orderSQL limit 1;";
							$VEGaffected_rows = $dbhA->do($stmtA);
								$dbhP=$dbhA;   $mysql_count='01135';   $MEL_aff_rows=$VEGaffected_rows;   &mysql_error_logging;
							if ($AGILOG) {$agi_string = "--    REMOTE EXTEN GROUP : |$VEGaffected_rows|update of veg table: $callerid\n|$stmtA|";   &agi_output;}
							if ($VEGaffected_rows > 0)
								{
								$stmtA = "SELECT extension,extension_id,call_count_today FROM vicidial_extension_groups where last_callerid='$callerid' order by last_call_time desc limit 1;";
								$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
								$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
								$sthArows=$sthA->rows;
									$dbhP=$dbhA;   $mysql_count='01136';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
								if ($sthArows > 0)
									{
									@aryA = $sthA->fetchrow_array;
									$VDADconf_exten =			$aryA[0];

									if ($AGILOG) {$agi_string = "--    REMOTE EXTEN SET : |$VDADconf_exten|$aryA[1]|$aryA[2]|";   &agi_output;}
									}
								$sthA->finish();
								}
							}
						}
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);

					$VDADremDIALstr = "$RAredDIALstr$VDADconf_exten";

					$stmtA = "UPDATE vicidial_live_agents set ra_extension='$VDADremDIALstr' where extension='$VDADextension' and ra_user='$ra_user';";
					$rVLAaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01142';   $MEL_aff_rows=$rVLAaffected_rows;   &mysql_error_logging;

					$stmtA = "UPDATE vicidial_auto_calls set extension='$VDADremDIALstr' where callerid='$callerid';";
					$rVACaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01143';   $MEL_aff_rows=$rVACaffected_rows;   &mysql_error_logging;

					$stmtA = "INSERT INTO vicidial_remote_agent_log set callerid='$callerid',uniqueid='$uniqueid',ra_user='$ra_user',user='$VDADuser',call_time=NOW(),extension='$VDADconf_exten',lead_id='$insert_lead_id',phone_number='$phone_number',campaign_id='$channel_group',processed='N';";
					$RALaffected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='01138';   $MEL_aff_rows=$RALaffected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$phone_number\>\n|$stmtA|";   &agi_output;}


					### get the recording settings for the campaign that this remote agent is logged into
					if ( (length($extension_campaign_id) > 0) && ( ($ingroup_recording_override =~ /DISABLED/) || (length($campaign_rec_filename) < 8) ) )
						{
						$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$extension_campaign_id';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01170';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$ingroup_recording_override =	$aryA[0];
							$campaign_rec_filename =		$aryA[1];
							}
						$sthA->finish();
						}
					### look for the recording settings for the start user of this remote agent
					if (length($ra_user) > 0)
						{
						$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$ra_user';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArowsVUrec=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01171';   $MEL_aff_rows=$sthArowsVUrec;   &mysql_error_logging;
						if ($sthArowsVUrec > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($aryA[0] !~ /DISABLED/)
								{$ingroup_recording_override =	$aryA[0];}
							if ($aryA[1] < 1)
								{$ingroup_recording_override =	'NONE';}
							}
						$sthA->finish();
						}

					### if recording is enabled then start recording on this call before sending to a remote agent
					if ($ingroup_recording_override =~ /ALLCALLS|ALLFORCE/)
						{
						$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$insert_lead_id';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='01172';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$vendor_lead_code =	$aryA[0];
							}
						$sthA->finish();

						# get date/time
						($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
						$year = ($year + 1900);
						$Tyear = ($year - 2000);
						$mon++;
						if ($mon < 10)	{$mon = "0$mon";}
						if ($mday < 10) {$mday = "0$mday";}
						if ($hour < 10) {$hour = "0$hour";}
						if ($min < 10)	{$min = "0$min";}
						if ($sec < 10)	{$sec = "0$sec";}

						$now_date_epoch = time();
						$now_date = "$year-$mon-$mday $hour:$min:$sec";
						$recdate = "$year$mon$mday-$hour$min$sec";
						$tinydate = "$Tyear$mon$mday$hour$min$sec";

						$campaign_rec_filename =~ s/CAMPAIGN/$log_campaign/gi;
						$campaign_rec_filename =~ s/INGROUP/$channel_group/gi;
						$campaign_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
						$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
						$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
						$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
						$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
						$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
						$campaign_rec_filename =~ s/LEADID/$insert_lead_id/gi;
						$campaign_rec_filename =~ s/CALLID/$callerid/gi;
						$campaign_rec_filename =~ s/\"|\'//gi;

						%ast_ver_str = parse_asterisk_version($asterisk_version);
						if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
							{
							$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
							}
						else
							{
							$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$campaign_rec_filename"); 
							}

						### insert record into recording_log table ###
						$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$insert_lead_id','$VDADuser','$campaign_rec_filename','$insert_close_id');";
						$RLRAaffected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='01173';   $MEL_aff_rows=$RLRAaffected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|";   &agi_output;}
						}
					}
				### END REMOTE AGENT SECTION
				else
					{
					if ($extension_appended_cidname =~ /Y/)
						{
						$eac_extension='';
						$stmtA = "SELECT extension,campaign_id FROM vicidial_live_agents where user='$VDADuser' order by last_call_time limit 1;";
							if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02149';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							if ($extension_appended_cidname =~ /USER/)
								{
								$eac_extension	=	$VDADuser;
								}
							else
								{
								$eac_extension	=	$aryA[0];
								$eac_extension =~ s/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\///gi;
								}
							if ($extension_appended_cidname =~ /WITH_CAMPAIGN/) 
								{$eac_extension .= " $aryA[1]";}
							}
						$sthA->finish();
						
						$newcallerid = "\"$callerid $eac_extension <$phone_number>\"";
						$AGI->set_callerid($newcallerid);
						}
					}

				$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$insert_lead_id' and call_date='$SQLdate' order by closecallid desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02072';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

				# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
				if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
					{
					$AGI->answer();
					if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
					}

				if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) 
					{
					if ($AGILOG) {$agi_string = "     skipping sip-silence playback: $channel|";   &agi_output;}
					}
				else
					{
					$AGI->stream_file('sip-silence');
					$AGI->stream_file('sip-silence');
					$AGI->stream_file('sip-silence');
					$AGI->stream_file('sip-silence');
					}

				print "SET CONTEXT $ext_context\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET EXTENSION $VDADremDIALstr\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET PRIORITY 1\n";
					$result = <STDIN>;
					checkresult($result);

				$dbhA->disconnect();

					$now_date_epoch = time();
					$now_date = "$year-$mon-$mday $hour:$min:$sec";
				if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop  $start_time|$now_date|$VDADremDIALstr";   &agi_output;}

				exit;
				}
			else
				{
				if ($AGILOG) {$agi_string = "NNNNN No available balance agent found";   &agi_output;}
				if ( ($ring_all_timer < 1) && ($ring_agent_loop < 1) )
					{$ring_no_answer_agents = "'',";   if ($AGILOG) {$agi_string = "ring_no_answer_agents reset";   &agi_output;}}
				}
			}
		else
			{
			if ( ($rec_countWAITrem > 0) && ($drop_timer > 2) && ($AGILOG) )
				{
				$stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
					if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02073';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				$r=0;
				$agi_string="\n";
				while ($sthArows > $r)
					{
					@aryA = $sthA->fetchrow_array;
					$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
					$r++;
					}
				$sthA->finish();
				&agi_output;
				}

			if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|";   &agi_output;}
			}
		}

	if ( ($hold_recall_xfer_group !~ /NONE/) && (length($hold_recall_xfer_group) > 1) )
		{
		$now_date_epoch = time();
		$FDtarget = ($now_date_epoch - 86400);
		($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
		$Fyear = ($Fyear + 1900);
		$Fmon++;
		if ($Fmon < 10) {$Fmon = "0$Fmon";}
		if ($Fmday < 10) {$Fmday = "0$Fmday";}
		if ($Fhour < 10) {$Fhour = "0$Fhour";}
		if ($Fmin < 10) {$Fmin = "0$Fmin";}
		if ($Fsec < 10) {$Fsec = "0$Fsec";}
			$hrxgSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec";

		$stmtA = "SELECT count(*) FROM vicidial_closer_log where call_date > \"$hrxgSQLdate\" and phone_number='$phone_number';";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02074';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$hrxg_count = $aryA[0];
			}
		$sthA->finish();

		if ($hrxg_count > 1)
			{
			$HRXG_prefix='90009';
			if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
				{$HRXG_prefix='98009';}
			$DROPexten = "$HRXG_prefix*$hold_recall_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";

			if ($no_delay_call_route =~ /N/)
				{
				$AGI->stream_file('sip-silence'); # stop music-on-hold process
				$AGI->stream_file('sip-silence');
				### sleep for 99 hundredths of a second
				usleep(1*990*1000);
				}

			$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02075';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--    VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}

			if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}

			# set the log-user to the agentdirect destination user, if set
			$LOGuserSQL='';
			if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
				{$LOGuserSQL = ",user='$agent_only'";}

			$stmtA = "UPDATE vicidial_closer_log set status='HXFER',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDRECALLXFER'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02076';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

			if ($enable_drop_lists > 0) 
				{
				$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='HXFER',phone_code='$phone_code',phone_number='$phone_number';";
				$VDDLaffected_rows = $dbhA->do($stmtA);
				if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|HXFER|";   &agi_output;}
				}

			$populate_provinceUPDATE='';
			if ($populate_lead_province =~ /OW_did/i) 
				{&populate_lead_province_process;}
			$populate_ownerUPDATE='';
			if ($populate_lead_owner =~ /OW_did/i) 
				{&populate_lead_owner_process;}
			$stmtA = "UPDATE vicidial_list set status='HXFER' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL where lead_id = '$insert_lead_id';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02077';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--    VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

			if ($enable_queuemetrics_logging > 0)
				{
				$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
				 or die "Couldn't connect to database: " . DBI->errstr;

				if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

				$place=0;
				if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
				if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
				$place++;

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02078';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HXFER',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02079';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

				$dbhB->disconnect();
				}

			# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
			if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
				{
				$AGI->answer();
				if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
				}

			if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) 
				{
				if ($AGILOG) {$agi_string = "     skipping sip-silence playback: $channel|";   &agi_output;}
				}
			else
				{
				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');
				}

			if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten";   &agi_output;}
			print "SET CONTEXT $ext_context\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET EXTENSION $DROPexten\n";
				$result = <STDIN>;
				checkresult($result);
			print "SET PRIORITY 1\n";
				$result = <STDIN>;
				checkresult($result);
				
			$dbhA->disconnect();

			exit;
			}
		}

	if ( ($if_wait_play_welcome > 0) && ($welcome_message_filename !~ /---NONE---/) && (length($welcome_message_filename) > 0) )
		{
		$if_wait_play_welcome=0;

		$now_date_epoch = time();
		$FDtarget = ($now_date_epoch + 20);
		($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
		$Fyear = ($Fyear + 1900);
		$Fmon++;
		if ($Fmon < 10) {$Fmon = "0$Fmon";}
		if ($Fmday < 10) {$Fmday = "0$Fmday";}
		if ($Fhour < 10) {$Fhour = "0$Fhour";}
		if ($Fmin < 10) {$Fmin = "0$Fmin";}
		if ($Fsec < 10) {$Fsec = "0$Fsec";}
			$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

		$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02080';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|";   &agi_output;}

		$AGI->stream_file('sip-silence'); # stop music-on-hold process
		$AGI->stream_file('sip-silence'); # stop music-on-hold process
		if ($welcome_message_filename =~ /\|/)
			{
			@welcome_message_filename_array = split(/\|/,$welcome_message_filename);
			$w=0;
			foreach(@welcome_message_filename_array)
				{
				if (length($welcome_message_filename_array[$w])>0)
					{
					$AGI->stream_file("$welcome_message_filename_array[$w]");
					}
				$w++;
				}
			}
		else
			{$AGI->stream_file("$welcome_message_filename");}
		}


	if ( ( ($hold_message_counter > $prompt_interval) && ($prompt_interval > 0) ) || ( ($calculate_estimated_hold_seconds == $drop_timer) && ($calculate_estimated_hold_seconds > 3) ) )
		{
		$now_date_epoch = time();
		$no_block_SQL = '';

		### if No-Block is enabled, then set the call time to right now
		if ($onhold_prompt_no_block =~ /Y/)
			{
			$NBDtarget = $now_date_epoch;
			($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
			$NByear = ($NByear + 1900);
			$NBmon++;
			if ($NBmon < 10) {$NBmon = "0$NBmon";}
			if ($NBmday < 10) {$NBmday = "0$NBmday";}
			if ($NBhour < 10) {$NBhour = "0$NBhour";}
			if ($NBmin < 10) {$NBmin = "0$NBmin";}
			if ($NBsec < 10) {$NBsec = "0$NBsec";}
				$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
			$no_block_SQL = ",call_time='$NB_SQLdate'";
			}

		if ($onhold_prompt_seconds < 0) {$onhold_prompt_seconds=0;}
		if ($onhold_prompt_seconds > 1000) {$onhold_prompt_seconds=1000;}
		$FDtarget = ($now_date_epoch + $onhold_prompt_seconds);
		($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
		$Fyear = ($Fyear + 1900);
		$Fmon++;
		if ($Fmon < 10) {$Fmon = "0$Fmon";}
		if ($Fmday < 10) {$Fmday = "0$Fmday";}
		if ($Fhour < 10) {$Fhour = "0$Fhour";}
		if ($Fmin < 10) {$Fmin = "0$Fmin";}
		if ($Fsec < 10) {$Fsec = "0$Fsec";}
			$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

		$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02081';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|$no_block_SQL|";   &agi_output;}

		if ( (length($onhold_prompt_filename) > 0) && ($onhold_prompt_filename !~ /---NONE---/) )
			{
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			if ($onhold_prompt_filename =~ /\|/)
				{
				@onhold_prompt_filename_array = split(/\|/,$onhold_prompt_filename);
				$w=0;
				foreach(@onhold_prompt_filename_array)
					{
					if (length($onhold_prompt_filename_array[$w])>0)
						{
						$AGI->stream_file("$onhold_prompt_filename_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$onhold_prompt_filename");} # this prompt must be less than 10 seconds long
			}

		### if No-Block is enabled, then set the call time back to original call time
		if ($onhold_prompt_no_block =~ /Y/)
			{
			$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02150';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--    No-Block Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|";   &agi_output;}
			}

		$hold_message_counter = 0;
		$start_moh=1;
		$moh_delay=1;
		if ($calculate_estimated_hold_seconds <= $drop_timer)
			{
			if ($play_estimate_hold_time =~ /Y/i) {$start_hold_estimate=1; $moh_delay=2;}
			if ($hold_time_option_SETTING !~ /NONE/) {$start_hold_estimate=1; $moh_delay=2;}
			}
		if ($play_place_in_line =~ /Y/i) {$start_place_in_line=1; $moh_delay=2;}
		if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
		if ($wait_time_option !~ /NONE/) {$wait_in_queue=1; $moh_delay=2;}
		}
	else {$hold_message_counter++;}
	if ($hold_tone_counter > 3)
		{
		$hold_tone_counter = 0;
		}
	else {$hold_tone_counter++;}
		
	##### play the place in line of the caller if option is set
	if ( ($start_place_in_line > 0) && ($moh_delay == '1') )
		{
		$now_date_epoch = time();
		$FDtarget = ($now_date_epoch + 5);
		($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
		$Fyear = ($Fyear + 1900);
		$Fmon++;
		if ($Fmon < 10) {$Fmon = "0$Fmon";}
		if ($Fmday < 10) {$Fmday = "0$Fmday";}
		if ($Fhour < 10) {$Fhour = "0$Fhour";}
		if ($Fmin < 10) {$Fmin = "0$Fmin";}
		if ($Fsec < 10) {$Fsec = "0$Fsec";}
			$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

		$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02082';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|";   &agi_output;}

		$place=0;
		if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
		if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
		$place++;
		if ($AGILOG) {$agi_string = "--    PLACE IN LINE: |$channel_group|$place|$place_in_line_caller_number_filename|$place_in_line_you_next_filename|";   &agi_output;}

		$AGI->stream_file('sip-silence'); # stop music-on-hold process
		$AGI->stream_file('sip-silence'); # stop music-on-hold process
		if ($place > 1)
			{
			$AGI->stream_file("$place_in_line_caller_number_filename"); # you are currently caller number, -queue-thereare-
			$AGI->say_number("$place");
			if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 2);} # add prompt play time to total queue time
			}
		else
			{
			$AGI->stream_file("$place_in_line_you_next_filename"); # your call is now first in line, -queue-youarenext-
			if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
			}

		$start_place_in_line=0;
		}

	##### calculate hold time estimate if needed
	$holdtime_estimate=1;   $holdtime_estimate_sec=0;   $livetime_estimate_sec=0;  $hold_wait_in_queue=0; # Make hold time estimate available to other sections
	if ( ($start_hold_estimate > 0) && ($moh_delay == '1') )
		{
		$now_date_epoch = time();
		$FDtarget = ($now_date_epoch + 5);
		($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
		$Fyear = ($Fyear + 1900);
		$Fmon++;
		if ($Fmon < 10) {$Fmon = "0$Fmon";}
		if ($Fmday < 10) {$Fmday = "0$Fmday";}
		if ($Fhour < 10) {$Fhour = "0$Fhour";}
		if ($Fmin < 10) {$Fmin = "0$Fmin";}
		if ($Fsec < 10) {$Fsec = "0$Fsec";}
			$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

		$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02083';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|";   &agi_output;}

		$stmtA = "SELECT queue_seconds FROM vicidial_closer_log where campaign_id = '$channel_group' and status NOT IN('NANQUE','QUEUE') order by closecallid desc limit 5;";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02084';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		$r=0;
		$agi_string="\n";
		while ($sthArows > $r)
			{
			@aryA = $sthA->fetchrow_array;
			$holdtime_estimate_sec = ($holdtime_estimate_sec + $aryA[0]);
			$r++;
			}
		$sthA->finish();
		if ($r < 1) {$r=1;}
		$holdtime_estimate_sec = int( ($holdtime_estimate_sec / $r) + 1);
		
		$stmtA = "SELECT stage FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time <= \"$SQLdateBEGIN\";";
			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02085';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		$s=0;   $t=0;
		$agi_string="\n";
		while ($sthArows > $s)
			{
			@aryA = $sthA->fetchrow_array;
			$stage_wait_sec = $aryA[0];
			$stage_wait_sec =~ s/LIVE-|CLOSE-|CLOSER-//gi;
			if ($stage_wait_sec >= $holdtime_estimate_sec)
				{
				$livetime_estimate_sec = ($livetime_estimate_sec + $stage_wait_sec);
				$t++;
				}
			$s++;
			}
		$sthA->finish();
		
		if ( ($livetime_estimate_sec > 0) && ($t > 0) ) 
			{
			$livetime_estimate_sec = int( ($livetime_estimate_sec / $t) + 1);
			$avgtime_estimate_sec = int( ($livetime_estimate_sec + $holdtime_estimate_sec) / 2);
			}
		else
			{$avgtime_estimate_sec = $holdtime_estimate_sec;}

		$holdtime_estimate_sec_diff = ($avgtime_estimate_sec - $drop_timer);
		if ($holdtime_estimate_sec_diff < 10) {$holdtime_estimate_sec_diff=10;}
		$holdtime_estimate = int($holdtime_estimate_sec_diff / 60);
		$holdtime_estimate_sec_rem = ( $holdtime_estimate_sec_diff - ($holdtime_estimate * 60) );
		if ($AGILOG) {$agi_string = "--    HOLD ESTIMATE: |$channel_group|$holdtime_estimate|$holdtime_estimate_sec_rem|$holdtime_estimate_sec_diff|     |$holdtime_estimate_sec|$livetime_estimate_sec|$avgtime_estimate_sec|$drop_timer|";   &agi_output;}

	##### play the hold time estimate to the caller if option is set
		if ($play_estimate_hold_time =~ /Y/i) 
			{
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process

			if ($pretend_every_call_is_next > 0) 
				{
				$AGI->stream_file("$place_in_line_you_next_filename"); #  you are next in line, -queue-youarenext-
				}
			else 
				{
				if ( ($holdtime_estimate_sec_diff <= 10) && (length($eht_minimum_prompt_filename)>0) )
					{
					$now_date_epoch = time();
					$no_block_SQL = '';

					### if No-Block is enabled, then set the call time to right now
					if ($eht_minimum_prompt_no_block =~ /Y/)
						{
						$NBDtarget = $now_date_epoch;
						($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
						$NByear = ($NByear + 1900);
						$NBmon++;
						if ($NBmon < 10) {$NBmon = "0$NBmon";}
						if ($NBmday < 10) {$NBmday = "0$NBmday";}
						if ($NBhour < 10) {$NBhour = "0$NBhour";}
						if ($NBmin < 10) {$NBmin = "0$NBmin";}
						if ($NBsec < 10) {$NBsec = "0$NBsec";}
							$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
						$no_block_SQL = ",call_time='$NB_SQLdate'";
						}

					if ($eht_minimum_prompt_seconds < 0) {$eht_minimum_prompt_seconds=0;}
					if ($eht_minimum_prompt_seconds > 1000) {$eht_minimum_prompt_seconds=1000;}
					$FDtarget = ($now_date_epoch + $eht_minimum_prompt_seconds);
					($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
					$Fyear = ($Fyear + 1900);
					$Fmon++;
					if ($Fmon < 10) {$Fmon = "0$Fmon";}
					if ($Fmday < 10) {$Fmday = "0$Fmday";}
					if ($Fhour < 10) {$Fhour = "0$Fhour";}
					if ($Fmin < 10) {$Fmin = "0$Fmin";}
					if ($Fsec < 10) {$Fsec = "0$Fsec";}
						$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

					$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02156';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|$no_block_SQL|EHTM";   &agi_output;}

					if ( (length($eht_minimum_prompt_filename) > 0) && ($eht_minimum_prompt_filename !~ /---NONE---/) )
						{
						$AGI->stream_file('sip-silence'); # stop music-on-hold process
						$AGI->stream_file('sip-silence'); # stop music-on-hold process
						$AGI->stream_file('sip-silence'); # stop music-on-hold process
						if ($eht_minimum_prompt_filename =~ /\|/)
							{
							@eht_minimum_prompt_filename_array = split(/\|/,$eht_minimum_prompt_filename);
							$w=0;
							foreach(@eht_minimum_prompt_filename_array)
								{
								if (length($eht_minimum_prompt_filename_array[$w])>0)
									{
									$AGI->stream_file("$eht_minimum_prompt_filename_array[$w]");
									}
								$w++;
								}
							}
						else
							{$AGI->stream_file("$eht_minimum_prompt_filename");}
						}

					### if No-Block is enabled, then set the call time back to original call time
					if ($eht_minimum_prompt_no_block =~ /Y/)
						{
						$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02157';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    No-Block Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|EHTM";   &agi_output;}
						}
					}
				else
					{
					$AGI->stream_file('queue-holdtime'); # the estimated hold time is currently
					if ($holdtime_estimate > 0)
						{
						$AGI->say_number("$holdtime_estimate");
						$AGI->stream_file('queue-minutes'); # minutes
						}
					if ($holdtime_estimate < 2) 
						{ 
						$roundto = 5; # sensible values 5, 10, 15, ( 20, 30) 
						$rounded_time = $holdtime_estimate_sec_diff - ( $holdtime_estimate_sec_diff % $roundto ) + $roundto;
						$rounded_time = ($rounded_time - ($holdtime_estimate * 60) );
						$AGI->say_number("$rounded_time");
						$AGI->stream_file('queue-seconds'); # seconds
						}
					}
				} 
			}
		if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 3);} # add prompt play time to total queue time

		$start_hold_estimate=0;
		$wait_in_queue = 1; # trigger hold-time-option is applicable
		$hold_wait_in_queue = 1;
		}


	### BEGIN areacode filter feature ###
	if ( ( ( ($areacode_filter =~ /ALLOW_ONLY|DROP_ONLY/) && ($areacode_filter_seconds <= $drop_timer) && ($areacode_filter_run < 1) ) || ($MCareacode_override > 0) ) && ($dial_ingroup_flag < 1) )
		{
		$areacode_filter_run++;
		$areacode_filter_match_count=0;
		$PNone = substr($phone_number, 0, 1);
		$PNtwo = substr($phone_number, 0, 2);
		$PNthree = substr($phone_number, 0, 3);
		$PNfour = substr($phone_number, 0, 4);
		$PNfive = substr($phone_number, 0, 5);
		$PNsix = substr($phone_number, 0, 6);

		$stmtA = "SELECT count(*) FROM vicidial_areacode_filters where group_id='$channel_group' and areacode IN('$PNone','$PNtwo','$PNthree','$PNfour','$PNfive','$PNsix');";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02104';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$areacode_filter_match_count	= $aryA[0];
			}
		$sthA->finish();
		if ($AGILOG) {$agi_string = "--  AREACODE FILTER Check: |$areacode_filter|$areacode_filter_match_count|$stmtA";   &agi_output;}

		if ( ( ($areacode_filter =~ /ALLOW_ONLY/) && ($areacode_filter_match_count < 1) ) || ( ($areacode_filter =~ /DROP_ONLY/) && ($areacode_filter_match_count > 0)) || ($MCareacode_override > 0) )
			{
			$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
			$NQstatus='ACFLTR';
			$NQterm='ACFILTER';
			$NQcomments='AREACODE FILTER DROP';
			if ($MCareacode_override > 0) 
				{
				$NQstatus = $MCstatus;
				$NQterm = $MCterm;
				$NQcomments = $MCcomments;
				}

			if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}

			# set the log-user to the agentdirect destination user, if set
			$LOGuserSQL='';
			if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
				{$LOGuserSQL = ",user='$agent_only'";}

			$stmtA = "UPDATE vicidial_closer_log set status='$NQstatus',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='$NQterm',comments='$NQcomments'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02105';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--  ACF VDCL vcl update: |$affected_rows|$insert_lead_id|$insert_close_id|$MCareacode_override|\n|$stmtA|";   &agi_output;}

			$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
			$NACqueryCID = "Y$CIDdate$PADlead_id";

			if ($VLEcount < 1)
				{
				$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02146';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--  ACFLTR VLE insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
				$VLEcount++;

				$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',prev_caller_code='$prev_callerid',group_id='$channel_group';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02268';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--  ACFLTR VICC insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
				}

			if ($enable_drop_lists > 0) 
				{
				$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';";
				$VDDLaffected_rows = $dbhA->do($stmtA);
				if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|";   &agi_output;}
				}

			$called_since_last_resetSQL='';
			if ( ($areacode_filter_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) )
				{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
			
			$populate_provinceUPDATE='';
			if ($populate_lead_province =~ /OW_did/i) 
				{&populate_lead_province_process;}
			$populate_ownerUPDATE='';
			if ($populate_lead_owner =~ /OW_did/i) 
				{&populate_lead_owner_process;}
			$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02106';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--  ACF VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

			$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02107';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--  ACF VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}

			if ($areacode_filter_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/)
				{
				if ($areacode_filter_action =~ /EXTENSION/)
					{
					if (length($areacode_filter_action_value) < 3)
						{$areacode_filter_action_value = '8304,default';}
					@EXareacode_filter_action_value = split(/,/,$areacode_filter_action_value);
					$DROPexten =	$EXareacode_filter_action_value[0];
					$ext_context =	$EXareacode_filter_action_value[1];

					if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
						{
						### Grab user's custom_five field from the database
						$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02175';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$DROPexten = 	$aryA[0];
							}
						$sthA->finish();
						}

					$newcallerid = "\"$callerid <$transfer_cid>\"";
					$AGI->set_callerid($newcallerid);
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);
					if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id";   &agi_output;}
					}
				if ($areacode_filter_action =~ /DID/)
					{
					$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
					$AGI->set_callerid($newcallerid);
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);
					if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
					if (length($areacode_filter_action_value) < 1)
						{$areacode_filter_action_value = '6666';}
					$DROPexten =	$areacode_filter_action_value;
					$ext_context =	'trunkinbound';
					}
				if ($areacode_filter_action =~ /CALLMENU/)
					{
					$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
					if ($action_xfer_cid =~ /CLOSER/)
							{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
					$AGI->set_callerid($newcallerid);
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);
					if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
					$DROPexten =	's';
					$ext_context =	$areacode_filter_action_value;

					if ($enable_queuemetrics_logging > 0)
						{
						$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
						 or die "Couldn't connect to database: " . DBI->errstr;

						if ($DBX) {print "CONNECTED TO QM DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

						$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
						$Baffected_rows = $dbhB->do($stmtB);
							$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02198';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
						}
					}
				if ($areacode_filter_action =~ /VOICEMAIL|VMAIL_NO_INST/)
					{
					if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($areacode_filter_action_value =~ /AGENTVMAIL/) )
						{
						### Grab user's voicemail ID from the database
						$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02125';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$areacode_filter_action_value = 	$aryA[0];
							}
						$sthA->finish();
						}
					$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
					$AGI->set_callerid($newcallerid);
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);
					if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
					if ($areacode_filter_action =~ /VMAIL_NO_INST/) 
						{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
					$DROPexten = "$voicemail_dump_exten$areacode_filter_action_value";
					}
				if ($areacode_filter_action =~ /INGROUP/)
					{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
					if (length($areacode_filter_action_value) < 10)
						{$areacode_filter_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';}
					@IGareacode_filter_action_value = split(/,/,$areacode_filter_action_value);
					$IGgroup_id =		$IGareacode_filter_action_value[0];
					$IGhandle_method =	$IGareacode_filter_action_value[1];
					$IGsearch_method =	$IGareacode_filter_action_value[2];
					$IGlist_id =		$IGareacode_filter_action_value[3];
					$IGcampaign_id =	$IGareacode_filter_action_value[4];
					$IGphone_code =		$IGareacode_filter_action_value[5];

					$AC_prefix='90009';
					if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
						{$AC_prefix='98009';}
					$DROPexten = "$AC_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
					}
				### if DROP extension is defined then send the dropped call there instead of hangup
				if (length($DROPexten)>0)
					{
					# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
					if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
						{
						$AGI->answer();
						if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
						}

					if ($no_delay_call_route =~ /N/)
						{
						$AGI->stream_file('sip-silence'); # stop music-on-hold process
						$AGI->stream_file('sip-silence');
						### sleep for 99 hundredths of a second
						usleep(1*990*1000);
						}

					if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) 
						{
						if ($AGILOG) {$agi_string = "     skipping sip-silence playback: $channel|";   &agi_output;}
						}
					else
						{
						$AGI->stream_file('sip-silence');
						$AGI->stream_file('sip-silence');
						$AGI->stream_file('sip-silence');
						$AGI->stream_file('sip-silence');
						}

					if ($AGILOG) {$agi_string = "exiting the VDAD app areacode filter, transferring call to $DROPexten";   &agi_output;}
					print "SET CONTEXT $ext_context\n";
						$result = <STDIN>;
						checkresult($result);
					print "SET EXTENSION $DROPexten\n";
						$result = <STDIN>;
						checkresult($result);
					print "SET PRIORITY 1\n";
						$result = <STDIN>;
						checkresult($result);
					}
				}

			if ($areacode_filter_action =~ /MESSAGE/)
				{
				if (length($areacode_filter_action_value) > 0)
					{
					$AGI->stream_file('sip-silence');
					$AGI->stream_file('sip-silence');
					if ($areacode_filter_action_value =~ /\|/)
						{
						@areacode_filter_action_value_array = split(/\|/,$areacode_filter_action_value);
						$w=0;
						foreach(@areacode_filter_action_value_array)
							{
							if (length($areacode_filter_action_value_array[$w])>0)
								{
								$AGI->stream_file("$areacode_filter_action_value_array[$w]");
								}
							$w++;
							}
						}
					else
						{$AGI->stream_file("$areacode_filter_action_value");}
					}
				### sleep for 99 hundredths of a second
				usleep(1*990*1000);

				### insert a NEW record to the vicidial_manager table to hangup the channel
				$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
				$affected_rows = $dbhA->do($stmtA);  
					$dbhP=$dbhA;   $mysql_count='02021';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--  ACF VDCL call_hungup areacode filter: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}
				}

			$dbhA->disconnect();

			exit;
			}
		}
	### END areacode filter feature ###


	$last_wait_run++;
	### BEGIN wait time option press-123 options ###
	if ( ($wait_time_option_SETTING !~ /NONE/ ) && ($drop_timer > $wait_time_option_seconds) && ( ( ($wait_in_queue < 2) && ($last_wait_run > 5) ) || ($wait_prompt_runs < 1) ) )
		{
		$pin='';
		$wait_prompt_runs++;
		$wait_in_queue=0; # exits wait loop
		$DROPexten = ''; 
		$exitwithkey=0;
		$play_post_press_audio=0;
		$wait_message_counter = 0;
		$last_wait_run=0;

		### Available wait time options:
		# - PRESS_STAY
		# - PRESS_VMAIL
		# - PRESS_EXTEN
		# - PRESS_CALLMENU
		# - PRESS_CID_CALLBACK
		# - PRESS_INGROUP
		# - PRESS_CALLBACK_QUEUE

		if ($wait_time_option_SETTING =~ /PRESS_/)
			{
			$now_date_epoch = time();
			$HTO_no_block_SQL = '';

			### if No-Block is enabled, then set the call time to right now
			if ($wait_time_option_no_block =~ /Y/)
				{
				$NBDtarget = $now_date_epoch;
				($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
				$NByear = ($NByear + 1900);
				$NBmon++;
				if ($NBmon < 10) {$NBmon = "0$NBmon";}
				if ($NBmday < 10) {$NBmday = "0$NBmday";}
				if ($NBhour < 10) {$NBhour = "0$NBhour";}
				if ($NBmin < 10) {$NBmin = "0$NBmin";}
				if ($NBsec < 10) {$NBsec = "0$NBsec";}
					$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
				$HTO_no_block_SQL = ",call_time='$NB_SQLdate'";
				}

			if ($wait_time_option_prompt_seconds < 0) {$wait_time_option_prompt_seconds=0;}
			if ($wait_time_option_prompt_seconds > 1000) {$wait_time_option_prompt_seconds=1000;}
			$FDtarget = ($now_date_epoch + $wait_time_option_prompt_seconds);
			($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
			$Fyear = ($Fyear + 1900);
			$Fmon++;
			if ($Fmon < 10) {$Fmon = "0$Fmon";}
			if ($Fmday < 10) {$Fmday = "0$Fmday";}
			if ($Fhour < 10) {$Fhour = "0$Fhour";}
			if ($Fmin < 10) {$Fmin = "0$Fmin";}
			if ($Fsec < 10) {$Fsec = "0$Fsec";}
				$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

			$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $HTO_no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02086';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--    VDAC posttime record for Wait-Time-Option-Press: |$affected_rows|$FDtsSQLdate|$callerid|$HTO_no_block_SQL|";   &agi_output;}

			if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 10);} # add prompt play time to total queue time

			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process

			$HTO_digits="1";
			$HTO_filename=$wait_time_option_press_filename;
			if ($wait_time_second_option !~ /NONE/ ) {$HTO_digits .= "2";}
			if ($wait_time_third_option !~ /NONE/ ) {$HTO_digits .= "3";}

			&press_one_hold_time_option_prompt;

			### if No-Block is enabled, then set the call time back to original call time
			if ($wait_time_option_no_block =~ /Y/)
				{
				$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02151';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    No-Block WTO Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|";   &agi_output;}
				}

			if ($pin =~ /1|2|3/)
				{
				$now_date_epoch = time();
				$drop_timer = ($now_date_epoch - $start_epoch);

				if ($pin =~ /1/)
					{
					if ($wait_time_option_SETTING =~ /PRESS_STAY/)			{$wait_time_option = 'STAY_IN_QUEUE';  $wait_in_queue = 2;  $DROPexten='';}
					if ($wait_time_option_SETTING =~ /PRESS_VMAIL/)			{$wait_time_option = 'VOICEMAIL';   $HT_status='QVMAIL';}
					if ($wait_time_option_SETTING =~ /PRESS_VMAIL_NO_INST/)	{$wait_time_option = 'VMAIL_NO_INST';   $HT_status='QVMAIL';}
					if ($wait_time_option_SETTING =~ /PRESS_EXTEN/)			{$wait_time_option = 'EXTENSION';   $HT_status='WAITTO';}
					if ($wait_time_option_SETTING =~ /PRESS_CALLMENU/)		{$wait_time_option = 'CALL_MENU';   $HT_status='WAITTO';}
					if ($wait_time_option_SETTING =~ /PRESS_CID_CALLBACK/)	{$wait_time_option = 'CALLERID_CALLBACK';   $HT_status='WAITTO';}
					if ($wait_time_option_SETTING =~ /PRESS_INGROUP/)		{$wait_time_option = 'IN_GROUP';   $HT_status='WAITTO';}
					if ($wait_time_option_SETTING =~ /PRESS_CALLBACK_QUEUE/)	{$wait_time_option = 'CALLBACK_QUEUE';   $HT_status='WAITTO';}
					}
				if ($pin =~ /2/)
					{
					if ($wait_time_second_option =~ /PRESS_STAY/)			{$wait_time_option = 'STAY_IN_QUEUE';  $wait_in_queue = 2;  $DROPexten='';}
					if ($wait_time_second_option =~ /PRESS_VMAIL/)			{$wait_time_option = 'VOICEMAIL';   $HT_status='QVMAIL';}
					if ($wait_time_second_option =~ /PRESS_VMAIL_NO_INST/)	{$wait_time_option = 'VMAIL_NO_INST';   $HT_status='QVMAIL';}
					if ($wait_time_second_option =~ /PRESS_EXTEN/)			{$wait_time_option = 'EXTENSION';   $HT_status='WAITTO';}
					if ($wait_time_second_option =~ /PRESS_CALLMENU/)		{$wait_time_option = 'CALL_MENU';   $HT_status='WAITTO';}
					if ($wait_time_second_option =~ /PRESS_CID_CALLBACK/)	{$wait_time_option = 'CALLERID_CALLBACK';   $HT_status='WAITTO';}
					if ($wait_time_second_option =~ /PRESS_INGROUP/)		{$wait_time_option = 'IN_GROUP';   $HT_status='WAITTO';}
					if ($wait_time_second_option =~ /PRESS_CALLBACK_QUEUE/)		{$wait_time_option = 'CALLBACK_QUEUE';   $HT_status='WAITTO';}
					}
				if ($pin =~ /3/)
					{
					if ($wait_time_third_option =~ /PRESS_STAY/)			{$wait_time_option = 'STAY_IN_QUEUE';  $wait_in_queue = 2;  $DROPexten='';}
					if ($wait_time_third_option =~ /PRESS_VMAIL/)			{$wait_time_option = 'VOICEMAIL';   $HT_status='QVMAIL';}
					if ($wait_time_third_option =~ /PRESS_VMAIL_NO_INST/)	{$wait_time_option = 'VMAIL_NO_INST';   $HT_status='QVMAIL';}
					if ($wait_time_third_option =~ /PRESS_EXTEN/)			{$wait_time_option = 'EXTENSION';   $HT_status='WAITTO';}
					if ($wait_time_third_option =~ /PRESS_CALLMENU/)		{$wait_time_option = 'CALL_MENU';   $HT_status='WAITTO';}
					if ($wait_time_third_option =~ /PRESS_CID_CALLBACK/)	{$wait_time_option = 'CALLERID_CALLBACK';   $HT_status='WAITTO';}
					if ($wait_time_third_option =~ /PRESS_INGROUP/)			{$wait_time_option = 'IN_GROUP';   $HT_status='WAITTO';}
					if ($wait_time_third_option =~ /PRESS_CALLBACK_QUEUE/)		{$wait_time_option = 'CALLBACK_QUEUE';   $HT_status='WAITTO';}
					}

				if ($AGILOG) {$agi_string = "WAIT TIME OPTION PRESSED $pin: $wait_time_option|$HT_status";   &agi_output;}

				if ($wait_time_option !~ /STAY_IN_QUEUE/)
					{
					$play_post_press_audio=1;

					if ($enable_queuemetrics_logging > 0)
						{
						$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
						 or die "Couldn't connect to database: " . DBI->errstr;

						$place=0;
						if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
						if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
						$place++;

						$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
						$Baffected_rows = $dbhB->do($stmtB);
							$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02087';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

						$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
						$Baffected_rows = $dbhB->do($stmtB);
							$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02088';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

						$exitwithkey++;

						$dbhB->disconnect();
						}
					}
				}
			else
				{
				$DROPexten='';
				$wait_in_queue = 2; #continue waiting on hold
				}
			}
		### END wait time option press 1 options ###


		if ( ($wait_time_option =~ /EXTENSION/) && ($wait_in_queue < 2) )
			{
			if (length($wait_time_option_exten)>0)
				{
				$DROPexten = "$wait_time_option_exten";

				if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
					{
					### Grab user's custom_five field from the database
					$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02176';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArows > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$DROPexten = 	$aryA[0];
						}
					$sthA->finish();
					}

				$newcallerid = "\"$callerid <$transfer_cid>\"";
				$AGI->set_callerid($newcallerid);
				print STDERR "Setting CID \"$newcallerid\"\n";
				checkresult($result);
				if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>";   &agi_output;}
				}
			}

		if ( ($wait_time_option =~ /VOICEMAIL|VMAIL_NO_INST/) && ($wait_in_queue < 2) )
			{
			if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($wait_time_option_voicemail =~ /AGENTVMAIL/) )
				{
				### Grab user's voicemail ID from the database
				$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02128';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$wait_time_option_voicemail = 	$aryA[0];
					}
				$sthA->finish();
				}
			$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
			$AGI->set_callerid($newcallerid);
			print STDERR "Setting CID \"$newcallerid\"\n";
			checkresult($result);
			if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
			if ($wait_time_option =~ /VMAIL_NO_INST/) 
				{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
			if (length($wait_time_option_voicemail)>0)
				{$DROPexten = "$voicemail_dump_exten$wait_time_option_voicemail";}
			}
		if ( ($wait_time_option =~ /CALL_MENU/) && ($wait_in_queue < 2) )
			{
			$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
			if ($action_xfer_cid =~ /CLOSER/)
					{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
			$AGI->set_callerid($newcallerid);
			print STDERR "Setting CID \"$newcallerid\"\n";
			checkresult($result);
			if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
			if ( (length($wait_time_option_callmenu)>0) && ($wait_time_option_callmenu !~ /---NONE---/) )
				{
				$DROPexten = "s";
				$ext_context = "$wait_time_option_callmenu";

				if ($enable_queuemetrics_logging > 0)
					{
					$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
					 or die "Couldn't connect to database: " . DBI->errstr;

					if ($DBX) {print "CONNECTED TO QM DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02205';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
					}
				}
			}
		if ( ($wait_time_option =~ /IN_GROUP/) && ($wait_in_queue < 2) )
			{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
			$WT_prefix='90009';
			if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
				{$WT_prefix='98009';}
			$DROPexten = "$WT_prefix*$wait_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
			}
		if ( ($wait_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
			{
			##### CID Callback Number Validation if enabled #####
			$cid_cb_number = $phone_number;

			if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
				{
				&cid_cb_number_validation;
				}
			if (length($wait_time_option_exten)>0)
				{$DROPexten = "$wait_time_option_exten";}
			# if callerid is not valid do not execute
			if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
				{
				$entry_list_idSQLa='';   $entry_list_idSQLb='';
				if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) ) 
					{
					$entry_list_idSQLa=',entry_list_id';
					$entry_list_idSQLb=",'$entry_list_id'";
					}
				$ingroup_insert = $channel_group;
				if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
				$populate_provinceA='';   $populate_provinceB='';
				if ($populate_lead_province =~ /did/i) 
					{&populate_lead_province_process;}
				if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/) 
					{&lead_timezone_process;}
				$populate_ownerA='';   $populate_ownerB='';
				if ($populate_lead_owner =~ /did|OWNERCUSTOM/i) 
					{&populate_lead_owner_process;}
				### insert a record into the vicidial_list table 
				$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$wait_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02089';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
				$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02103';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$CALLBACK_insert_lead_id = $aryA[0];
					}
				$sthA->finish();

				### BEGIN the Add-Lead-URL get process
				if (length($add_lead_url) > 5)
					{
					$launch = $PATHhome . "/AST_send_URL.pl";
					$launch .= " --SYSLOG" if ($SYSLOG);
					$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
					$launch .= " --phone_number=" . $cid_cb_number;
					$launch .= " --user=";
					$launch .= " --call_type=IN";
					$launch .= " --campaign=" . $channel_group;
					$launch .= " --uniqueid=" . $uniqueid;
					$launch .= " --call_id=" . $callerid;
					$launch .= " --list_id=" . $wait_time_option_callback_list_id;
					$launch .= " --alt_dial=MAIN";
					$launch .= " --function=INGROUP_ADD_LEAD_URL";

					system($launch . ' &');

					if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
					}
				### END the Add-Lead-URL get process

				if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$CALLBACK_insert_lead_id|$stmtA|";   &agi_output;}

				$DROPexten = "8300";

				$play_post_press_audio=1;
				}
			else
				{
				$wait_in_queue = 2; #continue waiting

				### Set the call time back to original call time
				$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02152';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|";   &agi_output;}
				}
			}
		if ( ($wait_time_option =~ /CALLBACK_QUEUE/) && ($wait_in_queue < 2) )
			{
			##### CID Callback Number Validation if enabled #####
			$cid_cb_number = $phone_number;

			if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
				{
				&cid_cb_number_validation;
				}
			if (length($wait_time_option_exten)>0)
				{$DROPexten = "$wait_time_option_exten";}
			# if callerid is not valid do not execute
			if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
				{
				### insert a record into the vicidial_inbound_callback_queue table 
				$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
				$affected_rows = $dbhA->do($stmtC);
					$dbhP=$dbhA;   $stmtA=$stmtC;   $mysql_count='02228';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
				$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02229';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$CALLBACK_insert_icbq_id = $aryA[0];
					}
				$sthA->finish();

				$affected_rowsD=0; $affected_rowsE=0;
				if ($cid_cb_number ne $phone_number) 
					{
					### update the vicidial_list phone_number if different 
					$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
					$affected_rowsD = $dbhA->do($stmtD);
						$dbhP=$dbhA;   $stmtA=$stmtD;   $mysql_count='02248';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

					$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number  old number: $phone_number';";
					$affected_rowsE = $dbhA->do($stmtE);
						$dbhP=$dbhA;   $stmtA=$stmtE;   $mysql_count='02249';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					}

				if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|";   &agi_output;}

				$DROPexten = "8300";

				$play_post_press_audio=1;
				}
			else
				{
				$wait_in_queue = 2; #continue waiting

				### Set the call time back to original call time
				$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02152';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|";   &agi_output;}
				}
			}

		if ($AGILOG) {$agi_string = "--    VDCL WAIT TIME OPT: |$wait_time_option|$DROPexten|$wait_in_queue|";   &agi_output;}

		if ($wait_in_queue < 1)
			{
			if (length($DROPexten)>0)
				{	### if DROP extension is defined then send the dropped call there instead of hangup

				### use STDOUT to send call to proper DROP location
				$VHqueryCID = "VH$CIDdate$VDADconf_exten";

				if ($no_delay_call_route =~ /N/)
					{
					$AGI->stream_file('sip-silence'); # stop music-on-hold process
					$AGI->stream_file('sip-silence');
					### sleep for 99 hundredths of a second
					usleep(1*990*1000);
					}

				$now_date_epoch = time();

				$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02090';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}

				$called_since_last_resetSQL='';
				if ( ($wait_time_option =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($wait_time_lead_reset =~ /Y/) )
					{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
				
				$populate_provinceUPDATE='';
				if ($populate_lead_province =~ /OW_did/i) 
					{&populate_lead_province_process;}
				$populate_ownerUPDATE='';
				if ($populate_lead_owner =~ /OW_did/i) 
					{&populate_lead_owner_process;}
				$stmtA = "UPDATE vicidial_list set status='WAITTO' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02092';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

				if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}

				# set the log-user to the agentdirect destination user, if set
				$LOGuserSQL='';
				if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
					{$LOGuserSQL = ",user='$agent_only'";}

				if (length($HT_status)<1) {$HT_status='WAITTO';}
				$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDTIME'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
				$affected_rows = $dbhA->do($stmtA);
					$dbhP=$dbhA;   $mysql_count='02091';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

				if ($enable_drop_lists > 0) 
					{
					$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$HT_status',phone_code='$phone_code',phone_number='$phone_number';";
					$VDDLaffected_rows = $dbhA->do($stmtA);
					if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$HT_status|";   &agi_output;}
					}

				if ( ($enable_queuemetrics_logging > 0) && ($exitwithkey < 1) )
					{
					$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
					 or die "Couldn't connect to database: " . DBI->errstr;

					if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

					$place=0;
					if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
					if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
					$place++;

					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02093';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='WAITTO',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02094';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$dbhB->disconnect();
					}

				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');

				if ( (length($wait_time_option_callback_filename) > 0) && ($play_post_press_audio > 0) )
					{
					$AGI->stream_file('sip-silence'); # stop music-on-hold process
					$AGI->stream_file('sip-silence'); # stop music-on-hold process
					if ($wait_time_option_callback_filename =~ /\|/)
						{
						@wait_time_option_callback_filename_array = split(/\|/,$wait_time_option_callback_filename);
						$w=0;
						foreach(@wait_time_option_callback_filename_array)
							{
							if (length($wait_time_option_callback_filename_array[$w])>0)
								{
								$AGI->stream_file("$wait_time_option_callback_filename_array[$w]");
								}
							$w++;
							}
						}
					else
						{$AGI->stream_file("$wait_time_option_callback_filename");}
					}

				# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
				if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
					{
					$AGI->answer();
					if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
					}

				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');

				if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten";   &agi_output;}
				print "SET CONTEXT $ext_context\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET EXTENSION $DROPexten\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET PRIORITY 1\n";
					$result = <STDIN>;
					checkresult($result);

				$dbhA->disconnect();

				exit;
				}
			}
		$start_moh=1;
	#	$moh_delay=1;
		}
	### END wait time option press-123 options ###



	if ( ($wait_hold_option_priority =~ /WAIT/) && ($wait_prompt_runs > 0) )
		{
		if ($AGILOG) {$agi_string = "--    WAIT OPTION PRIORITY, HOLD NO RUN: |$drop_timer|$wait_hold_option_priority|  |$wait_prompt_runs|  |$callerid|";   &agi_output;}
		$wait_in_queue=2;
		}
	else
		{
		##### check if hold_time_option is set to leave Queue	
		if ( ($hold_time_option_SETTING !~ /NONE/ ) && ($holdtime_estimate_sec_diff > $hold_time_option_seconds) && ($wait_in_queue < 2) )
			{
			if ($drop_timer < $hold_time_option_minimum) 
				{
				if ($AGILOG) {$agi_string = "--    HOLD OPTION NO-TRIGGER: |$drop_timer|$hold_time_option_minimum|  |$holdtime_estimate_sec_diff|$hold_time_option_seconds|  |$callerid|";   &agi_output;}
				}
			else
				{
				$pin='';
				$wait_in_queue=0; # exits wait loop
				$DROPexten = ''; 
				$exitwithkey=0;
				$play_post_press_audio=0;
				$hold_message_counter = 0;

				### Available hold time options:
				# - EXTENSION
				# - CALL_MENU
				# - VOICEMAIL
				# - IN_GROUP
				# - CALLERID_CALLBACK
				# - DROP_ACTION
				# - PRESS_STAY
				# - PRESS_VMAIL
				# - PRESS_EXTEN
				# - PRESS_CALLMENU
				# - PRESS_CID_CALLBACK
				# - PRESS_INGROUP
				# - PRESS_CALLBACK_QUEUE

				### BEGIN hold time option press-123 options ###
				if ($hold_time_option_SETTING =~ /PRESS_/)
					{
					$now_date_epoch = time();
					$HTO_no_block_SQL = '';

					### if No-Block is enabled, then set the call time to right now
					if ($hold_time_option_no_block =~ /Y/)
						{
						$NBDtarget = $now_date_epoch;
						($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
						$NByear = ($NByear + 1900);
						$NBmon++;
						if ($NBmon < 10) {$NBmon = "0$NBmon";}
						if ($NBmday < 10) {$NBmday = "0$NBmday";}
						if ($NBhour < 10) {$NBhour = "0$NBhour";}
						if ($NBmin < 10) {$NBmin = "0$NBmin";}
						if ($NBsec < 10) {$NBsec = "0$NBsec";}
							$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
						$HTO_no_block_SQL = ",call_time='$NB_SQLdate'";
						}

					if ($hold_time_option_prompt_seconds < 0) {$hold_time_option_prompt_seconds=0;}
					if ($hold_time_option_prompt_seconds > 1000) {$hold_time_option_prompt_seconds=1000;}
					$FDtarget = ($now_date_epoch + $hold_time_option_prompt_seconds);
					($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
					$Fyear = ($Fyear + 1900);
					$Fmon++;
					if ($Fmon < 10) {$Fmon = "0$Fmon";}
					if ($Fmday < 10) {$Fmday = "0$Fmday";}
					if ($Fhour < 10) {$Fhour = "0$Fhour";}
					if ($Fmin < 10) {$Fmin = "0$Fmin";}
					if ($Fsec < 10) {$Fsec = "0$Fsec";}
						$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

					$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $HTO_no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
					$affected_rows = $dbhA->do($stmtA);
						$dbhP=$dbhA;   $mysql_count='02086';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
					if ($AGILOG) {$agi_string = "--    VDAC posttime record for Hold-Time-Option-Press: |$affected_rows|$FDtsSQLdate|$callerid|$HTO_no_block_SQL|";   &agi_output;}

					if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 10);} # add prompt play time to total queue time

					$AGI->stream_file('sip-silence'); # stop music-on-hold process
					$AGI->stream_file('sip-silence'); # stop music-on-hold process
					$AGI->stream_file('sip-silence'); # stop music-on-hold process

					$HTO_digits="1";
					$HTO_filename=$hold_time_option_press_filename;
					if ($hold_time_second_option !~ /NONE/ ) {$HTO_digits .= "2";}
					if ($hold_time_third_option !~ /NONE/ ) {$HTO_digits .= "3";}

					&press_one_hold_time_option_prompt;

					### if No-Block is enabled, then set the call time back to original call time
					if ($hold_time_option_no_block =~ /Y/)
						{
						$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02152';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    No-Block HTO Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|";   &agi_output;}
						}

					if ($pin =~ /1|2|3/)
						{
						$now_date_epoch = time();
						$drop_timer = ($now_date_epoch - $start_epoch);

						if ($pin =~ /1/)
							{
							if ($hold_time_option_SETTING =~ /PRESS_STAY/)			{$hold_time_option = 'STAY_IN_QUEUE';  $wait_in_queue = 2;  $DROPexten='';}
							if ($hold_time_option_SETTING =~ /PRESS_VMAIL/)			{$hold_time_option = 'VOICEMAIL';   $HT_status='QVMAIL';}
							if ($hold_time_option_SETTING =~ /PRESS_VMAIL_NO_INST/)	{$hold_time_option = 'VMAIL_NO_INST';   $HT_status='QVMAIL';}
							if ($hold_time_option_SETTING =~ /PRESS_EXTEN/)			{$hold_time_option = 'EXTENSION';   $HT_status='WAITTO';}
							if ($hold_time_option_SETTING =~ /PRESS_CALLMENU/)		{$hold_time_option = 'CALL_MENU';   $HT_status='WAITTO';}
							if ($hold_time_option_SETTING =~ /PRESS_CID_CALLBACK/)	{$hold_time_option = 'CALLERID_CALLBACK';   $HT_status='WAITTO';}
							if ($hold_time_option_SETTING =~ /PRESS_INGROUP/)		{$hold_time_option = 'IN_GROUP';   $HT_status='WAITTO';}
							if ($hold_time_option_SETTING =~ /PRESS_CALLBACK_QUEUE/)	{$hold_time_option = 'CALLBACK_QUEUE';   $HT_status='WAITTO';}
							}
						if ($pin =~ /2/)
							{
							if ($hold_time_second_option =~ /PRESS_STAY/)			{$hold_time_option = 'STAY_IN_QUEUE';  $wait_in_queue = 2;  $DROPexten='';}
							if ($hold_time_second_option =~ /PRESS_VMAIL/)			{$hold_time_option = 'VOICEMAIL';   $HT_status='QVMAIL';}
							if ($hold_time_second_option =~ /PRESS_VMAIL_NO_INST/)	{$hold_time_option = 'VMAIL_NO_INST';   $HT_status='QVMAIL';}
							if ($hold_time_second_option =~ /PRESS_EXTEN/)			{$hold_time_option = 'EXTENSION';   $HT_status='WAITTO';}
							if ($hold_time_second_option =~ /PRESS_CALLMENU/)		{$hold_time_option = 'CALL_MENU';   $HT_status='WAITTO';}
							if ($hold_time_second_option =~ /PRESS_CID_CALLBACK/)	{$hold_time_option = 'CALLERID_CALLBACK';   $HT_status='WAITTO';}
							if ($hold_time_second_option =~ /PRESS_INGROUP/)		{$hold_time_option = 'IN_GROUP';   $HT_status='WAITTO';}
							if ($hold_time_second_option =~ /PRESS_CALLBACK_QUEUE/)		{$hold_time_option = 'CALLBACK_QUEUE';   $HT_status='WAITTO';}
							}
						if ($pin =~ /3/)
							{
							if ($hold_time_third_option =~ /PRESS_STAY/)			{$hold_time_option = 'STAY_IN_QUEUE';  $wait_in_queue = 2;  $DROPexten='';}
							if ($hold_time_third_option =~ /PRESS_VMAIL/)			{$hold_time_option = 'VOICEMAIL';   $HT_status='QVMAIL';}
							if ($hold_time_third_option =~ /PRESS_VMAIL_NO_INST/)	{$hold_time_option = 'VMAIL_NO_INST';   $HT_status='QVMAIL';}
							if ($hold_time_third_option =~ /PRESS_EXTEN/)			{$hold_time_option = 'EXTENSION';   $HT_status='WAITTO';}
							if ($hold_time_third_option =~ /PRESS_CALLMENU/)		{$hold_time_option = 'CALL_MENU';   $HT_status='WAITTO';}
							if ($hold_time_third_option =~ /PRESS_CID_CALLBACK/)	{$hold_time_option = 'CALLERID_CALLBACK';   $HT_status='WAITTO';}
							if ($hold_time_third_option =~ /PRESS_INGROUP/)			{$hold_time_option = 'IN_GROUP';   $HT_status='WAITTO';}
							if ($hold_time_third_option =~ /PRESS_CALLBACK_QUEUE/)		{$hold_time_option = 'CALLBACK_QUEUE';   $HT_status='WAITTO';}
							}

						if ($AGILOG) {$agi_string = "HOLD TIME OPTION PRESSED $pin: $hold_time_option|$HT_status";   &agi_output;}

						if ($hold_time_option !~ /STAY_IN_QUEUE/)
							{
							$play_post_press_audio=1;

							if ($enable_queuemetrics_logging > 0)
								{
								$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
								 or die "Couldn't connect to database: " . DBI->errstr;

								$place=0;
								if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
								if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
								$place++;

								$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
								$Baffected_rows = $dbhB->do($stmtB);
									$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02087';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

								$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
								$Baffected_rows = $dbhB->do($stmtB);
									$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02088';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

								$exitwithkey++;

								$dbhB->disconnect();
								}
							}
						}
					else
						{
						$DROPexten='';
						$wait_in_queue = 2; #continue waiting on hold
						if ($AGILOG) {$agi_string = "HOLD TIME OPTION NOTHING PRESSED $pin: $hold_time_option|$HT_status";   &agi_output;}
						}
					}
				### END hold time option press 1 options ###


				if ( ($hold_time_option =~ /EXTENSION/) && ($wait_in_queue < 2) )
					{
					if (length($hold_time_option_exten)>0)
						{
						$DROPexten = "$hold_time_option_exten";

						if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
							{
							### Grab user's custom_five field from the database
							$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
							$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
							$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
							$sthArows=$sthA->rows;
								$dbhP=$dbhA;   $mysql_count='02177';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
							if ($sthArows > 0)
								{
								@aryA = $sthA->fetchrow_array;
								$DROPexten = 	$aryA[0];
								}
							$sthA->finish();
							}

						$newcallerid = "\"$callerid <$transfer_cid>\"";
						$AGI->set_callerid($newcallerid);
						print STDERR "Setting CID \"$newcallerid\"\n";
						checkresult($result);
						if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>";   &agi_output;}
						}
					}

				if ( ($hold_time_option =~ /VOICEMAIL|VMAIL_NO_INST/) && ($wait_in_queue < 2) )
					{
					if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($hold_time_option_voicemail =~ /AGENTVMAIL/) )
						{
						### Grab user's voicemail ID from the database
						$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
						$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $mysql_count='02128';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$hold_time_option_voicemail = 	$aryA[0];
							}
						$sthA->finish();
						}
					$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
					$AGI->set_callerid($newcallerid);
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);
					if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
					if ($hold_time_option =~ /VMAIL_NO_INST/) 
						{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
					if (length($hold_time_option_voicemail)>0)
						{$DROPexten = "$voicemail_dump_exten$hold_time_option_voicemail";}
					}
				if ( ($hold_time_option =~ /CALL_MENU/) && ($wait_in_queue < 2) )
					{
					$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
					if ($action_xfer_cid =~ /CLOSER/)
							{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
					$AGI->set_callerid($newcallerid);
					print STDERR "Setting CID \"$newcallerid\"\n";
					checkresult($result);
					if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
					if ( (length($hold_time_option_callmenu)>0) && ($hold_time_option_callmenu !~ /---NONE---/) )
						{
						$DROPexten = "s";
						$ext_context = "$hold_time_option_callmenu";

						if ($enable_queuemetrics_logging > 0)
							{
							$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
							 or die "Couldn't connect to database: " . DBI->errstr;

							if ($DBX) {print "CONNECTED TO QM DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

							$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
							$Baffected_rows = $dbhB->do($stmtB);
								$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02206';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
							}
						}
					}
				if ( ($hold_time_option =~ /IN_GROUP/) && ($wait_in_queue < 2) )
					{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
					$HT_prefix='90009';
					if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
						{$HT_prefix='98009';}
					$DROPexten = "$HT_prefix*$hold_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
					}
				if ( ($hold_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
					{
					##### CID Callback Number Validation if enabled #####
					$cid_cb_number = $phone_number;

					if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
						{
						&cid_cb_number_validation;
						}
					if (length($hold_time_option_exten)>0)
						{$DROPexten = "$hold_time_option_exten";}
					# if callerid is not valid do not execute
					if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
						{
						$entry_list_idSQLa='';   $entry_list_idSQLb='';
						if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) ) 
							{
							$entry_list_idSQLa=',entry_list_id';
							$entry_list_idSQLb=",'$entry_list_id'";
							}
						$ingroup_insert = $channel_group;
						if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
						$populate_provinceA='';   $populate_provinceB='';
						if ($populate_lead_province =~ /did/i) 
							{&populate_lead_province_process;}
						if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/) 
							{&lead_timezone_process;}
						$populate_ownerA='';   $populate_ownerB='';
						if ($populate_lead_owner =~ /did|OWNERCUSTOM/i) 
							{&populate_lead_owner_process;}
						### insert a record into the vicidial_list table 
						$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$hold_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02089';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
						$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02103';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$CALLBACK_insert_lead_id = $aryA[0];
							}
						$sthA->finish();

						### BEGIN the Add-Lead-URL get process
						if (length($add_lead_url) > 5)
							{
							$launch = $PATHhome . "/AST_send_URL.pl";
							$launch .= " --SYSLOG" if ($SYSLOG);
							$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
							$launch .= " --phone_number=" . $cid_cb_number;
							$launch .= " --user=";
							$launch .= " --call_type=IN";
							$launch .= " --campaign=" . $channel_group;
							$launch .= " --uniqueid=" . $uniqueid;
							$launch .= " --alt_dial=MAIN";
							$launch .= " --call_id=" . $callerid;
							$launch .= " --list_id=" . $hold_time_option_callback_list_id;
							$launch .= " --function=INGROUP_ADD_LEAD_URL";

							system($launch . ' &');

							if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
							}
						### END the Add-Lead-URL get process

						if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$CALLBACK_insert_lead_id|$stmtA|";   &agi_output;}

						$DROPexten = "8300";

						$play_post_press_audio=1;
						}
					else
						{
						$wait_in_queue = 2; #continue waiting

						### Set the call time back to original call time
						$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02152';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|";   &agi_output;}
						}
					}
				if ( ($hold_time_option =~ /CALLBACK_QUEUE/) && ($wait_in_queue < 2) )
					{
					##### CID Callback Number Validation if enabled #####
					$cid_cb_number = $phone_number;

					if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
						{
						&cid_cb_number_validation;
						}
					if (length($hold_time_option_exten)>0)
						{$DROPexten = "$hold_time_option_exten";}
					# if callerid is not valid do not execute
					if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
						{
						### insert a record into the vicidial_inbound_callback_queue table 
						$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
						$affected_rows = $dbhA->do($stmtC);
							$dbhP=$dbhA;   $stmtA=$stmtC;   $mysql_count='02230';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
						$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
						$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
						$sthArows=$sthA->rows;
							$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02231';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
						if ($sthArows > 0)
							{
							@aryA = $sthA->fetchrow_array;
							$CALLBACK_insert_icbq_id = $aryA[0];
							}
						$sthA->finish();

						$affected_rowsD=0;
						if ($cid_cb_number ne $phone_number) 
							{
							### update the vicidial_list phone_number if different 
							$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
							$affected_rowsD = $dbhA->do($stmtD);
								$dbhP=$dbhA;   $stmtA=$stmtD;   $mysql_count='02250';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

							$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number  old number: $phone_number';";
							$affected_rowsE = $dbhA->do($stmtE);
								$dbhP=$dbhA;   $stmtA=$stmtE;   $mysql_count='02251';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
							}

						if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|";   &agi_output;}

						$DROPexten = "8300";

						$play_post_press_audio=1;
						}
					else
						{
						$wait_in_queue = 2; #continue waiting

						### Set the call time back to original call time
						$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02152';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|";   &agi_output;}
						}
					}

				if ($AGILOG) {$agi_string = "--    VDCL HOLD TIME OPT: |$hold_time_option|$DROPexten|$wait_in_queue|";   &agi_output;}

				if ($wait_in_queue < 1)
					{
					if (length($DROPexten)>0)
						{	### if DROP extension is defined then send the dropped call there instead of hangup

						### use STDOUT to send call to proper DROP location
						$VHqueryCID = "VH$CIDdate$VDADconf_exten";

						if ($no_delay_call_route =~ /N/)
							{
							$AGI->stream_file('sip-silence'); # stop music-on-hold process
							$AGI->stream_file('sip-silence');
							### sleep for 99 hundredths of a second
							usleep(1*990*1000);
							}

						$now_date_epoch = time();

						$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02090';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}

						$called_since_last_resetSQL='';
						if ( ($hold_time_option =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($hold_time_lead_reset =~ /Y/) )
							{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
						
						$populate_provinceUPDATE='';
						if ($populate_lead_province =~ /OW_did/i) 
							{&populate_lead_province_process;}
						$populate_ownerUPDATE='';
						if ($populate_lead_owner =~ /OW_did/i) 
							{&populate_lead_owner_process;}
						$stmtA = "UPDATE vicidial_list set status='HOLDTO' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02092';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

						if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}

						# set the log-user to the agentdirect destination user, if set
						$LOGuserSQL='';
						if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
							{$LOGuserSQL = ",user='$agent_only'";}

						if (length($HT_status)<1) {$HT_status='HOLDTO';}
						$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDTIME'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
						$affected_rows = $dbhA->do($stmtA);
							$dbhP=$dbhA;   $mysql_count='02091';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
						if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

						if ($enable_drop_lists > 0) 
							{
							$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$HT_status',phone_code='$phone_code',phone_number='$phone_number';";
							$VDDLaffected_rows = $dbhA->do($stmtA);
							if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$HT_status|";   &agi_output;}
							}

						if ( ($enable_queuemetrics_logging > 0) && ($exitwithkey < 1) )
							{
							$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
							 or die "Couldn't connect to database: " . DBI->errstr;

							if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

							$place=0;
							if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
							if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
							$place++;

							$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
							$Baffected_rows = $dbhB->do($stmtB);
								$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02093';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

							$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HOLDTO',serverid='$queuemetrics_log_id';";
							$Baffected_rows = $dbhB->do($stmtB);
								$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02094';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

							$dbhB->disconnect();
							}

						$AGI->stream_file('sip-silence');
						$AGI->stream_file('sip-silence');

						if ( (length($hold_time_option_callback_filename) > 0) && ($play_post_press_audio > 0) )
							{
							$AGI->stream_file('sip-silence'); # stop music-on-hold process
							$AGI->stream_file('sip-silence'); # stop music-on-hold process
							if ($hold_time_option_callback_filename =~ /\|/)
								{
								@hold_time_option_callback_filename_array = split(/\|/,$hold_time_option_callback_filename);
								$w=0;
								foreach(@hold_time_option_callback_filename_array)
									{
									if (length($hold_time_option_callback_filename_array[$w])>0)
										{
										$AGI->stream_file("$hold_time_option_callback_filename_array[$w]");
										}
									$w++;
									}
								}
							else
								{$AGI->stream_file("$hold_time_option_callback_filename");}
							}

						# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
						if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
							{
							$AGI->answer();
							if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
							}

						$AGI->stream_file('sip-silence');
						$AGI->stream_file('sip-silence');

						if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten";   &agi_output;}
						print "SET CONTEXT $ext_context\n";
							$result = <STDIN>;
							checkresult($result);
						print "SET EXTENSION $DROPexten\n";
							$result = <STDIN>;
							checkresult($result);
						print "SET PRIORITY 1\n";
							$result = <STDIN>;
							checkresult($result);

						$dbhA->disconnect();

						exit;
						}
					}
				$start_moh=1;
				$moh_delay=1;
				}
			}
		}
	### END hold time options ###


	##### BEGIN NO AGENT NO QUEUE CHECK #####
	if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < $drop_timer) && ($no_agent_no_queue_checked < 1) )
		{
		if ($AGILOG) {$agi_string = "--  NANQUE check started delayed($drop_timer): |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked";   &agi_output;}
		$NQ_sec=$drop_timer;
		&no_agent_no_queue_process;
		}
	##### END NO AGENT NO QUEUE CHECK #####

	### BEGIN in_queue_nanque_trigger process, trigger at 3 seconds of no-agents
	if ($in_queue_nanque_trigger > 2) 
		{
		if ($AGILOG) {$agi_string = "--  IQ-NANQUE triggered($drop_timer): |$callerid|$insert_lead_id|$channel|$in_queue_nanque_trigger|$no_agent_no_queue_checked";   &agi_output;}
		$NQ_sec=$drop_timer;
		&no_agent_no_queue_process;
		}


	##### wait before looking again for an agent to take the call
	if ($wait_in_queue > 0) 
		{
		if ($drop_timer < 2)
			{
			### sleep for 23 hundredths of a second
			usleep(1*230*1000);
			$drop_timer = ($drop_timer + 0.25);
			if ($moh_delay > 0)
				{$moh_delay = ($moh_delay - 1);}
			}
		else
			{
			if ( ($start_moh > 0) && ($moh_delay < 1) )
				{
				$start_moh=0;
				print "SET MUSIC ON $moh_context\n";
					$result = <STDIN>;
					checkresult($result);
				}
			if ($moh_delay > 0)
				{$moh_delay = ($moh_delay - 1);}
			### sleep for 99 hundredths of a second
			usleep(1*990*1000);

		#	$drop_timer++;
			$NOWsec = time();
			$drop_timer = ($NOWsec - $start_epoch);
			}
		}


	### allow the changing of the queue priority of a call while the call is in queue
	$VAC_qp_SQL='';
	if ($drop_timer > 5)
		{
		$stmtA = "SELECT queue_priority FROM vicidial_inbound_groups where group_id = '$channel_group';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02153';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$queue_priority =	$aryA[0];
			$VAC_qp_SQL = ", queue_priority='$queue_priority'";
			}
	#	if ($AGILOG) {$agi_string = "$sthArows|$stmtA|$VAC_qp_SQL|$queue_priority";   &agi_output;}
		}

	$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer'$VAC_qp_SQL where callerid='$callerid';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02095';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($affected_rows < 1)
		{
		$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip',campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',uniqueid='$uniqueid',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-$drop_timer',queue_priority='$queue_priority' $adSQL;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02096';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
		$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02129';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$auto_call_id = $aryA[0];
			}
		$sthA->finish();
			if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$mysql_count|$auto_call_id|$stmtA|";   &agi_output;}
		}
	else
		{
	#	if ($AGILOG) {$agi_string = "--    VDAD : |$affected_rows|update vac table: $callerid\n|$stmtA|$drop_timer ($NOWsec - $start_epoch)|";   &agi_output;}
		}
	}



###################################################
### BEGIN final Closing-Now process options ###
###################################################
if ($closing_check > 0)
	{
	$pin='';
	$DROPexten = ''; 
	$exitwithkey=0;
	$play_post_press_audio=0;
	$closing_time_action_SETTING = $closing_time_action;

	### Available Closing-Time options:
	# - PRESS_VMAIL
	# - PRESS_VMAIL_NO_INST
	# - PRESS_EXTEN
	# - PRESS_CALLMENU
	# - PRESS_CID_CALLBACK
	# - PRESS_INGROUP
	# - PRESS_CALLBACK_QUEUE
	# - VMAIL
	# - VMAIL_NO_INST
	# - EXTEN
	# - CALLMENU
	# - CID_CALLBACK
	# - INGROUP
	# - CALLBACK_QUEUE

	if ($closing_time_action_SETTING =~ /PRESS_/)
		{
		$now_date_epoch = time();
		$HTO_no_block_SQL = '';
		$NBDtarget = $now_date_epoch;
		($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
		$NByear = ($NByear + 1900);
		$NBmon++;
		if ($NBmon < 10) {$NBmon = "0$NBmon";}
		if ($NBmday < 10) {$NBmday = "0$NBmday";}
		if ($NBhour < 10) {$NBhour = "0$NBhour";}
		if ($NBmin < 10) {$NBmin = "0$NBmin";}
		if ($NBsec < 10) {$NBsec = "0$NBsec";}
			$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
		$HTO_no_block_SQL = ",call_time='$NB_SQLdate'";

		$FDtarget = ($now_date_epoch + 60);
		($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
		$Fyear = ($Fyear + 1900);
		$Fmon++;
		if ($Fmon < 10) {$Fmon = "0$Fmon";}
		if ($Fmday < 10) {$Fmday = "0$Fmday";}
		if ($Fhour < 10) {$Fhour = "0$Fhour";}
		if ($Fmin < 10) {$Fmin = "0$Fmin";}
		if ($Fsec < 10) {$Fsec = "0$Fsec";}
			$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

		$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $HTO_no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02232';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDAC posttime record for Closing-Time: |$affected_rows|$FDtsSQLdate|$callerid|$HTO_no_block_SQL|";   &agi_output;}

		$AGI->stream_file('sip-silence'); # stop music-on-hold process
		$AGI->stream_file('sip-silence'); # stop music-on-hold process
		$AGI->stream_file('sip-silence'); # stop music-on-hold process

		$HTO_digits="1";
		$HTO_filename=$closing_time_filename;

		&press_one_hold_time_option_prompt;

		if ($pin =~ /1/)
			{
			$now_date_epoch = time();
			$drop_timer = ($now_date_epoch - $start_epoch);

			if ($pin =~ /1/)
				{
				if ($closing_time_action_SETTING =~ /PRESS_VMAIL/)			{$closing_time_action = 'VMAIL';   $HT_status='QVMAIL';}
				if ($closing_time_action_SETTING =~ /PRESS_VMAIL_NO_INST/)	{$closing_time_action = 'VMAIL_NO_INST';   $HT_status='QVMAIL';}
				if ($closing_time_action_SETTING =~ /PRESS_EXTEN/)			{$closing_time_action = 'EXTEN';   $HT_status='CLOSOP';}
				if ($closing_time_action_SETTING =~ /PRESS_CALLMENU/)		{$closing_time_action = 'CALLMENU';   $HT_status='CLOSOP';}
				if ($closing_time_action_SETTING =~ /PRESS_CID_CALLBACK/)	{$closing_time_action = 'CID_CALLBACK';   $HT_status='CLOSOP';}
				if ($closing_time_action_SETTING =~ /PRESS_INGROUP/)		{$closing_time_action = 'INGROUP';   $HT_status='CLOSOP';}
				if ($closing_time_action_SETTING =~ /PRESS_CALLBACK_QUEUE/)	{$closing_time_action = 'CALLBACK_QUEUE';   $HT_status='CLOSOP';}
				}

			if ($AGILOG) {$agi_string = "CLOSING TIME OPTION PRESSED $pin: $closing_time_action|$HT_status";   &agi_output;}

			if ($closing_time_action !~ /STAY_IN_QUEUE/)
				{
				$play_post_press_audio=1;

				if ($enable_queuemetrics_logging > 0)
					{
					$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
					 or die "Couldn't connect to database: " . DBI->errstr;

					$place=0;
					if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
					if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
					$place++;

					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02233';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02234';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$exitwithkey++;

					$dbhB->disconnect();
					}
				}
			}
		}
	### END closing-time option press 1 options ###

	if ($closing_time_action =~ /EXTEN/)
		{
		if (length($closing_time_option_exten)>0)
			{
			$DROPexten = "$closing_time_option_exten";

			if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
				{
				### Grab user's custom_five field from the database
				$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02246';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$DROPexten = 	$aryA[0];
					}
				$sthA->finish();
				}

			$newcallerid = "\"$callerid <$transfer_cid>\"";
			$AGI->set_callerid($newcallerid);
			print STDERR "Setting CID \"$newcallerid\"\n";
			checkresult($result);
			if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>";   &agi_output;}
			}
		}

	if ($closing_time_action =~ /VMAIL|VMAIL_NO_INST/)
		{
		if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($closing_time_option_voicemail =~ /AGENTVMAIL/) )
			{
			### Grab user's voicemail ID from the database
			$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02235';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$closing_time_option_voicemail = 	$aryA[0];
				}
			$sthA->finish();
			}
		$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		if ($closing_time_action =~ /VMAIL_NO_INST/) 
			{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
		if (length($closing_time_option_voicemail)>0)
			{$DROPexten = "$voicemail_dump_exten$closing_time_option_voicemail";}
		}
	if ($closing_time_action =~ /CALLMENU/)
		{
		$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
		if ($action_xfer_cid =~ /CLOSER/)
				{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		if ( (length($closing_time_option_callmenu)>0) && ($closing_time_option_callmenu !~ /---NONE---/) )
			{
			$DROPexten = "s";
			$ext_context = "$closing_time_option_callmenu";

			if ($enable_queuemetrics_logging > 0)
				{
				$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
				 or die "Couldn't connect to database: " . DBI->errstr;

				if ($DBX) {print "CONNECTED TO QM DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02236';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
				}
			}
		}
	if ($closing_time_action =~ /INGROUP/)
		{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
		$CT_prefix='90009';
		if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
			{$CT_prefix='98009';}
		$DROPexten = "$CT_prefix*$closing_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
		}
	if ($closing_time_action =~ /CID_CALLBACK/)
		{
		##### CID Callback Number Validation if enabled #####
		$cid_cb_number = $phone_number;

		if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
			{
			&cid_cb_number_validation;
			}
		if (length($closing_time_option_exten)>0)
			{$DROPexten = "$closing_time_option_exten";}
		# if callerid is not valid do not execute
		if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
			{
			$entry_list_idSQLa='';   $entry_list_idSQLb='';
			if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) ) 
				{
				$entry_list_idSQLa=',entry_list_id';
				$entry_list_idSQLb=",'$entry_list_id'";
				}
			$ingroup_insert = $channel_group;
			if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
			$populate_provinceA='';   $populate_provinceB='';
			if ($populate_lead_province =~ /did/i) 
				{&populate_lead_province_process;}
			if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/) 
				{&lead_timezone_process;}
			$populate_ownerA='';   $populate_ownerB='';
			if ($populate_lead_owner =~ /did|OWNERCUSTOM/i) 
				{&populate_lead_owner_process;}
			### insert a record into the vicidial_list table 
			$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$closing_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02237';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
			$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02238';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$CALLBACK_insert_lead_id = $aryA[0];
				}
			$sthA->finish();

			### BEGIN the Add-Lead-URL get process
			if (length($add_lead_url) > 5)
				{
				$launch = $PATHhome . "/AST_send_URL.pl";
				$launch .= " --SYSLOG" if ($SYSLOG);
				$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
				$launch .= " --phone_number=" . $cid_cb_number;
				$launch .= " --user=";
				$launch .= " --call_type=IN";
				$launch .= " --campaign=" . $channel_group;
				$launch .= " --uniqueid=" . $uniqueid;
				$launch .= " --call_id=" . $callerid;
				$launch .= " --list_id=" . $closing_time_option_callback_list_id;
				$launch .= " --alt_dial=MAIN";
				$launch .= " --function=INGROUP_ADD_LEAD_URL";

				system($launch . ' &');

				if ($AGILOG) {$agi_string = "$launch|";   &agi_output;}
				}
			### END the Add-Lead-URL get process

			if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$CALLBACK_insert_lead_id|$stmtA|";   &agi_output;}

			$DROPexten = "8300";

			$play_post_press_audio=1;
			}
		}
	if ($closing_time_action =~ /CALLBACK_QUEUE/)
		{
		##### CID Callback Number Validation if enabled #####
		$cid_cb_number = $phone_number;

		if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
			{
			&cid_cb_number_validation;
			}
		if (length($closing_time_option_exten)>0)
			{$DROPexten = "$closing_time_option_exten";}
		# if callerid is not valid do not execute
		if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
			{
			### insert a record into the vicidial_inbound_callback_queue table 
			$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
			$affected_rows = $dbhA->do($stmtC);
				$dbhP=$dbhA;   $stmtA=$stmtC;   $mysql_count='02239';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
			$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02240';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$CALLBACK_insert_icbq_id = $aryA[0];
				}
			$sthA->finish();

			$affected_rowsD=0;
			if ($cid_cb_number ne $phone_number) 
				{
				### update the vicidial_list phone_number if different 
				$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
				$affected_rowsD = $dbhA->do($stmtD);
					$dbhP=$dbhA;   $stmtA=$stmtD;   $mysql_count='02252';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;

				$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number  old number: $phone_number';";
				$affected_rowsE = $dbhA->do($stmtE);
					$dbhP=$dbhA;   $stmtA=$stmtE;   $mysql_count='02253';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
				}

			if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|";   &agi_output;}

			$DROPexten = "8300";

			$play_post_press_audio=1;
			}
		}

	if ($AGILOG) {$agi_string = "--    VDCL CLOSING-TIME OPT: |$closing_time_action|$DROPexten|";   &agi_output;}

	if (length($DROPexten)>0)
		{	### if DROP extension is defined then send the dropped call there instead of hangup

		### use STDOUT to send call to proper DROP location
		$VHqueryCID = "VH$CIDdate$VDADconf_exten";

		if ($no_delay_call_route =~ /N/)
			{
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence');
			### sleep for 99 hundredths of a second
			usleep(1*990*1000);
			}

		$now_date_epoch = time();

		$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02241';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}

		$called_since_last_resetSQL='';
		if ( ($closing_time_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($closing_time_lead_reset =~ /Y/) )
			{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
		
		$populate_provinceUPDATE='';
		if ($populate_lead_province =~ /OW_did/i) 
			{&populate_lead_province_process;}
		$populate_ownerUPDATE='';
		if ($populate_lead_owner =~ /OW_did/i) 
			{&populate_lead_owner_process;}
		$stmtA = "UPDATE vicidial_list set status='CLOSOP' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02242';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

		if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}

		# set the log-user to the agentdirect destination user, if set
		$LOGuserSQL='';
		if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
			{$LOGuserSQL = ",user='$agent_only'";}

		if (length($HT_status)<1) {$HT_status='CLOSOP';}
		$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='CLOSETIME'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02243';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

		if ($enable_drop_lists > 0) 
			{
			$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$HT_status',phone_code='$phone_code',phone_number='$phone_number';";
			$VDDLaffected_rows = $dbhA->do($stmtA);
			if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$HT_status|";   &agi_output;}
			}

		if ( ($enable_queuemetrics_logging > 0) && ($exitwithkey < 1) )
			{
			$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
			 or die "Couldn't connect to database: " . DBI->errstr;

			if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

			$place=0;
			if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
			if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
			$place++;

			$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
			$Baffected_rows = $dbhB->do($stmtB);
				$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02244';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

			$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='CLOSOP',serverid='$queuemetrics_log_id';";
			$Baffected_rows = $dbhB->do($stmtB);
				$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02245';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

			$dbhB->disconnect();
			}

		$AGI->stream_file('sip-silence');
		$AGI->stream_file('sip-silence');

		if ( (length($closing_time_end_filename) > 0) && ($play_post_press_audio > 0) )
			{
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			if ($closing_time_end_filename =~ /\|/)
				{
				@closing_time_end_filename_array = split(/\|/,$closing_time_end_filename);
				$w=0;
				foreach(@closing_time_end_filename_array)
					{
					if (length($closing_time_end_filename_array[$w])>0)
						{
						$AGI->stream_file("$closing_time_end_filename_array[$w]");
						}
					$w++;
					}
				}
			else
				{$AGI->stream_file("$closing_time_end_filename");}
			}

		# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
		if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
			{
			$AGI->answer();
			if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
			}

		$AGI->stream_file('sip-silence');
		$AGI->stream_file('sip-silence');

		if ($AGILOG) {$agi_string = "exiting the VDAD app at Closing-Time, transferring call to $DROPexten";   &agi_output;}
		print "SET CONTEXT $ext_context\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET EXTENSION $DROPexten\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET PRIORITY 1\n";
			$result = <STDIN>;
			checkresult($result);

		$dbhA->disconnect();

		exit;
		}
	}
###################################################
### END final Closing-Now process options ###
###################################################



###################################################
### End of Loop to try to send call to an agent ###
### Time to figure out where to drop the call   ###

if ( ($drop_timer > $DROP_TIME) || ($MCdrop_override > 0) )
	{
	($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
	$year = ($year + 1900);
	$mon++;
	if ($mon < 10) {$mon = "0$mon";}
	if ($mday < 10) {$mday = "0$mday";}
	if ($hour < 10) {$hour = "0$hour";}
	if ($min < 10) {$min = "0$min";}
	if ($sec < 10) {$sec = "0$sec";}

	$now_date_epoch = time();
	$now_date = "$year-$mon-$mday $hour:$min:$sec";
		$CIDdate = "$mon$mday$hour$min$sec";
		$tsSQLdate = "$year$mon$mday$hour$min$sec";
		$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
	#	$VDADvoicemail_ext = '';

	$DRstatus='TIMEOT';
	$DRterm='QUEUETIMEOUT';
	if ($MCdrop_override > 0) 
		{
		$DRstatus = $MCstatus;
		$DRterm = $MCterm;
		}

	if ($enable_queuemetrics_logging > 0)
		{
		$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
		 or die "Couldn't connect to database: " . DBI->errstr;

		if ($DBX) {print "CONNECTED TO DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

		$place=0;
		if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
		if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
		$place++;

		$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHTIMEOUT',data1='$place',serverid='$queuemetrics_log_id';";
		$Baffected_rows = $dbhB->do($stmtB);
			$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02097';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

		$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$DRstatus',serverid='$queuemetrics_log_id';";
		$Baffected_rows = $dbhB->do($stmtB);
			$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02098';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

		$dbhB->disconnect();
		}

	$DROPexten = '';
	if ($drop_seconds < 1) 
		{
		$drop_seconds = $DROP_TIME;
		}

	# Look for a list override for drop voicemail from the database
	if ($drop_action =~ /VOICEMAIL|VMAIL_NO_INST/)
		{
		$inbound_drop_voicemail='';
		$stmtA = "SELECT inbound_drop_voicemail FROM vicidial_lists where list_id='$list_id';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02269';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$inbound_drop_voicemail = 	$aryA[0];
			}
		$sthA->finish();

		if (length($inbound_drop_voicemail) > 0) 
			{
			if ($AGILOG) {$agi_string = "List Override for Drop Voicemail set: $inbound_drop_voicemail($VDADvoicemail_ext)     $list_id|$callerid";   &agi_output;}
			$VDADvoicemail_ext = $inbound_drop_voicemail;
			}
		}

	if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ( (length($user_unavailable_action) > 1) || ($VDADvoicemail_ext =~ /AGENTVMAIL/) ) )
		{
		if ($VDADvoicemail_ext !~ /AGENTVMAIL/) 
			{
			$drop_action = $user_unavailable_action;
			$drop_inbound_group = $did_in_group;
			}
		if (length($did_voicemail_ext) < 1)
			{
			if ($VDADvoicemail_ext =~ /AGENTVMAIL/)
				{
				### Grab user's voicemail ID from the database
				$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02130';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$VDADvoicemail_ext = 	$aryA[0];
					}
				$sthA->finish();
				}
			}
		else
			{
			$VDADvoicemail_ext = $did_voicemail_ext;
			}
		}

	if ($drop_action =~ /MESSAGE|EXTEN/)
		{
		if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && (length($user_unavailable_action) > 1) )
			{
			if ($drop_exten =~ /AGENTEXT/)
				{
				### Grab user's custom_five field from the database
				$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
				$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
				$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
				$sthArows=$sthA->rows;
					$dbhP=$dbhA;   $mysql_count='02178';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
				if ($sthArows > 0)
					{
					@aryA = $sthA->fetchrow_array;
					$did_extension = 	$aryA[0];
					}
				$sthA->finish();
				}
			$drop_exten = $did_extension;
			$ext_context = $did_exten_context;
			}
		else
			{
			$newcallerid = "\"$callerid <$transfer_cid>\"";
			$AGI->set_callerid($newcallerid);
			print STDERR "Setting CID \"$newcallerid\"\n";
			checkresult($result);
			if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>";   &agi_output;}
			}
		if (length($drop_exten)>0)
			{$DROPexten = "$drop_exten";}
		}
	if ($drop_action =~ /VOICEMAIL|VMAIL_NO_INST/)
		{
		$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		if ($drop_action =~ /VMAIL_NO_INST/) 
			{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
		if (length($VDADvoicemail_ext)>0)
			{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
		}
	if ($drop_action =~ /CALLMENU/)
		{
		$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
		if ($action_xfer_cid =~ /CLOSER/)
				{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		$DROPexten =	's';
		$ext_context =	$drop_callmenu;

		if ($enable_queuemetrics_logging > 0)
			{
			$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
			 or die "Couldn't connect to database: " . DBI->errstr;

			if ($DBX) {print "CONNECTED TO QM DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}

			$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
			$Baffected_rows = $dbhB->do($stmtB);
				$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02207';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
			}
		}
	if ($drop_action =~ /IN_GROUP/)
		{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
		$DA_prefix='90009';
		if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
			{$DA_prefix='98009';}
		$DROPexten = "$DA_prefix*$drop_inbound_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
		}
	if ($drop_action =~ /PHONE/)
		{
		$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
		$AGI->set_callerid($newcallerid);
		print STDERR "Setting CID \"$newcallerid\"\n";
		checkresult($result);
		if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
		### Grab phone dialplan number value from the database
		$stmtA = "SELECT dialplan_number FROM phones where server_ip='$did_phone_server_ip' and extension='$did_phone';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02002';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$did_phone_dialplan_number =	$aryA[0];
			}
		$sthA->finish();

		### format the remote server dialstring to get the call to the overflow agent meetme room
		if( $did_phone_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
			{
			$a = leading_zero($1); 
			$b = leading_zero($2); 
			$c = leading_zero($3); 
			$d = leading_zero($4);
			$DIDphoneDIALstr = "$a$S$b$S$c$S$d$S";
			}
		$DROPexten = "$DIDphoneDIALstr$did_phone_dialplan_number";
		}

	if ($AGILOG) {$agi_string = "--    VDCL DROP: |$drop_action|$DROPexten|$ext_context|";   &agi_output;}

	$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02099';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}

	# set the log-user to the agentdirect destination user, if set
	$LOGuserSQL='';
	if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
		{$LOGuserSQL = ",user='$agent_only'";}

	$stmtA = "UPDATE vicidial_closer_log set status='$DRstatus',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='$DRterm'$LOGuserSQL where lead_id='$insert_lead_id' order by closecallid desc limit 1;";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02100';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

	if ($enable_drop_lists > 0) 
		{
		$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$DRstatus',phone_code='$phone_code',phone_number='$phone_number';";
		$VDDLaffected_rows = $dbhA->do($stmtA);
		if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$DRstatus|";   &agi_output;}
		}

	$called_since_last_resetSQL='';
	if ( ($drop_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($drop_lead_reset =~ /Y/) )
		{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
	
	$populate_provinceUPDATE='';
	if ($populate_lead_province =~ /OW_did/i) 
		{&populate_lead_province_process;}
	$populate_ownerUPDATE='';
	if ($populate_lead_owner =~ /OW_did/i) 
		{&populate_lead_owner_process;}
	$stmtA = "UPDATE vicidial_list set status='$DRstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02101';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

	### use STDOUT to send call to proper DROP location
	$VHqueryCID = "VH$CIDdate$VDADconf_exten";

	### if DROP extension is defined then send the dropped call there instead of hangup
	if (length($DROPexten)>0)
		{
		# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
		if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
			{
			$AGI->answer();
			if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
			}

		if ($no_delay_call_route =~ /N/)
			{
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence');
			### sleep for 99 hundredths of a second
			usleep(1*990*1000);
			}

		if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) 
			{
			if ($AGILOG) {$agi_string = "     skipping sip-silence playback: $channel|";   &agi_output;}
			}
		else
			{
			$AGI->stream_file('sip-silence');
			$AGI->stream_file('sip-silence');
			$AGI->stream_file('sip-silence');
			$AGI->stream_file('sip-silence');
			}

		if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten";   &agi_output;}
		print "SET CONTEXT $ext_context\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET EXTENSION $DROPexten\n";
			$result = <STDIN>;
			checkresult($result);
		print "SET PRIORITY 1\n";
			$result = <STDIN>;
			checkresult($result);
		}
	else
		{
		### insert a NEW record to the vicidial_manager table to be processed
		$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
		$affected_rows = $dbhA->do($stmtA);  
			$dbhP=$dbhA;   $mysql_count='02102';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--    VDCL call_hungup timeout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}
		}
	}

$dbhA->disconnect();

exit;






sub enter_pin_number
	{
	$digits_to_collect =~ s/DIGITID//gi;

	# please enter the pin number followed by the pound key
	# please enter your X digit pin number

	$digit='';
	undef $digit;
	$interrupt_digit='';
	undef $interrupt_digit;

	$interrupt_digit = $AGI->stream_file('four_digit_id','123456789');   

		if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|";   &agi_output;}

	$digits_being_entered=1;
	$totalDTMF='';
	if ($interrupt_digit > 1)
		{
		if ($interrupt_digit == 48) {$interrupt_digit=0;}
		if ($interrupt_digit == 49) {$interrupt_digit=1;}
		if ($interrupt_digit == 50) {$interrupt_digit=2;}
		if ($interrupt_digit == 51) {$interrupt_digit=3;}
		if ($interrupt_digit == 52) {$interrupt_digit=4;}
		if ($interrupt_digit == 53) {$interrupt_digit=5;}
		if ($interrupt_digit == 54) {$interrupt_digit=6;}
		if ($interrupt_digit == 55) {$interrupt_digit=7;}
		if ($interrupt_digit == 56) {$interrupt_digit=8;}
		if ($interrupt_digit == 57) {$interrupt_digit=9;}
		
		$totalDTMF=$interrupt_digit;
		}

	$digit_loop_counter=0;

	while ( ($digit_loop_counter < $digits_to_collect) )
		{
		$digit = chr($AGI->wait_for_digit('10000'));  # wait 10 seconds for input or until the pound key is pressed
		if ($digit =~ /\d/)
			{
			$totalDTMF = "$totalDTMF$digit";
			if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}
	#		$AGI->say_digits("$digit");
			undef $digit;
			}
		else
			{
			$digit_loop_counter=$digits_to_collect;
			}
		
		$digit_loop_counter++;
		}

	$totalDTMF =~ s/\D//gi;
	$pin = $totalDTMF;
	if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}}
	}


### BEGIN VIDPROMPT gather of ID section ###
sub enter_id_number
	{
	# DEFAULT PROMPTS USED:
	# please_enter_id_number - "Please enter your ID Number followed by the # key
	# id_number - "Your ID number is"
	# confirm_id_number - "Press 1 if it is correct. Press 2 to repeat entry"
	$vid_validate_length=1;
	$vendor_id='';
	if (length($vid_enter_filename) < 1)	{$vid_enter_filename = 'please_enter_id_number';}
	if (length($vid_id_number_filename) < 1){$vid_id_number_filename = 'id_number';}
	if (length($vid_confirm_filename) < 1)	{$vid_confirm_filename = 'confirm_id_number';}
	if (length($vid_validate_digits) < 1)	{$vid_validate_digits = 'X';   $vid_validate_length=0;}
	if ($vid_validate_digits =~ /X/) {$vid_validate_digits=99;   $vid_validate_length=0;}

	if ($AGILOG) {$agi_string = "$call_handle_method method: |$vid_enter_filename|$vid_id_number_filename|$vid_confirm_filename|$vid_validate_digits|$vid_validate_length|";   &agi_output;}

	$confirmation=0;
	$confirmation_chances=0;
	while ( ($confirmation_chances < 3) && ($confirmation < 1) )
		{
		$entry_chances=0;
		$Lvendor_id=0;

	if ($AGILOG) {$agi_string = "DEBUG------------------( ($entry_chances < 3) && ( ( ($Lvendor_id < 1) && ($vid_validate_length < 1) ) || ( ($Lvendor_id != $vid_validate_digits) && ($vid_validate_length > 0) ) ) )";   &agi_output;}


		while ( ($entry_chances < 3) && ( ( ($Lvendor_id < 1) && ($vid_validate_length < 1) ) || ( ($Lvendor_id != $vid_validate_digits) && ($vid_validate_length > 0) ) ) ) 
			{
			$entry_chances++;
			$digits_being_entered=1;
			$id_number='';
			$interrupt_digit='';
			$interrupt_digit = $AGI->stream_file("$vid_enter_filename",'0123456789');   

			if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|";   &agi_output;}
			if ($interrupt_digit > 0)
				{
			#	if ($interrupt_digit == 35) {$interrupt_digit='#';}
			#	if ($interrupt_digit == 42) {$interrupt_digit='*';}
				if ($interrupt_digit == 48) {$interrupt_digit=0;}
				if ($interrupt_digit == 49) {$interrupt_digit=1;}
				if ($interrupt_digit == 50) {$interrupt_digit=2;}
				if ($interrupt_digit == 51) {$interrupt_digit=3;}
				if ($interrupt_digit == 52) {$interrupt_digit=4;}
				if ($interrupt_digit == 53) {$interrupt_digit=5;}
				if ($interrupt_digit == 54) {$interrupt_digit=6;}
				if ($interrupt_digit == 55) {$interrupt_digit=7;}
				if ($interrupt_digit == 56) {$interrupt_digit=8;}
				if ($interrupt_digit == 57) {$interrupt_digit=9;}
				
				$id_number=$interrupt_digit;
				}

			$digit_loop_counter=0;
			while ($digits_being_entered > 0)
				{
				$digit = chr($AGI->wait_for_digit('5000'));  # wait 5 seconds for input or until the pound key is pressed
				if ($digit =~ /\d/)
					{
					$id_number = "$id_number$digit";
					if ($AGILOG) {$agi_string = "digit |$digit|     id_number |$id_number|";   &agi_output;}
					undef $digit;
					}
				else
					{
					$digits_being_entered=0;
					}
				$Lid_number = length($id_number);
				if ($Lid_number >= $vid_validate_digits) 
					{
					$digits_being_entered=0;
					}
				
				$digit_loop_counter++;
				}

			$id_number =~ s/\D//gi;
			$vendor_id = $id_number;
			$Lvendor_id = length($vendor_id);
			}

		$AGI->stream_file("$vid_id_number_filename");
		$AGI->say_digits("$vendor_id");

		### if vendor_id has been set, ask to confirm it
		if (length($vendor_id) > 0)
			{
			$interrupt_digit = $AGI->stream_file("$vid_confirm_filename",'12');   

			if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|";   &agi_output;}
			$digits_being_entered=1;
			$ANSWER_confirm='';
			if ($interrupt_digit > 0)
				{
				if ($interrupt_digit == 49) {$interrupt_digit=1;}
				if ($interrupt_digit == 50) {$interrupt_digit=2;}
				$ANSWER_confirm=$interrupt_digit;
				}

			if (length($ANSWER_confirm) < 1)
				{
				$digit_loop_counter=0;
				while ( ($digits_being_entered > 0) && ($digit_loop_counter < 1) )
					{
					$digit = chr($AGI->wait_for_digit('5000'));  # wait 5 seconds for input
					if ($digit =~ /\d/)
						{
						$ANSWER_confirm = "$ANSWER_confirm$digit";
						if ($AGILOG) {$agi_string = "digit |$digit|     ANSWER_confirm |$ANSWER_confirm|";   &agi_output;}
						undef $digit;
						}
					else
						{
						$digits_being_entered=0;
						}
					
					$digit_loop_counter++;
					}
				}

			$ANSWER_confirm =~ s/\D//gi;

			if ($ANSWER_confirm > 1)
				{$vendor_id='';}
			if ( ($ANSWER_confirm > 0) && ($ANSWER_confirm < 2) )
				{$confirmation=1;}
			}
		if ($confirmation < 1) 
			{
			$AGI->stream_file('buzz');
			}
		$confirmation_chances++;
		}
	}
### END VIDPROMPT gather of ID section ###



sub press_one_hold_time_option_prompt
	{
	$digits_to_collect = 1;

	# To be called back when a representative is available, press 1

	$AGI->stream_file('sip-silence');
	$AGI->stream_file('sip-silence');

	$digit='';
	undef $digit;
	$interrupt_digit='';
	undef $interrupt_digit;
	$digit_loop_counter=0;

	$interrupt_digit = $AGI->stream_file('sip-silence',"$HTO_digits");

	$interrupt_digit='';
	undef $interrupt_digit;

	if ($HTO_filename =~ /\|/)
		{
		@hold_time_option_press_filename_array = split(/\|/,$HTO_filename);
		$w=0;
		foreach(@hold_time_option_press_filename_array)
			{
			if ( (length($hold_time_option_press_filename_array[$w])>0) && ($interrupt_digit < 2) )
				{
				$interrupt_digit = $AGI->stream_file("$hold_time_option_press_filename_array[$w]","$HTO_digits");
				}
			$w++;
			}
		}
	else
		{$interrupt_digit = $AGI->stream_file("$HTO_filename","$HTO_digits");} # this prompt should be less than 10 seconds long

	if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|    |$hold_time_option_press_filename|";   &agi_output;}

	$digits_being_entered=1;
	$totalDTMF='';
	if ($interrupt_digit > 1)
		{
		if ($interrupt_digit == 48) {$interrupt_digit=0;}
		if ($interrupt_digit == 49) {$interrupt_digit=1;}
		if ($interrupt_digit == 50) {$interrupt_digit=2;}
		if ($interrupt_digit == 51) {$interrupt_digit=3;}
		if ($interrupt_digit == 52) {$interrupt_digit=4;}
		if ($interrupt_digit == 53) {$interrupt_digit=5;}
		if ($interrupt_digit == 54) {$interrupt_digit=6;}
		if ($interrupt_digit == 55) {$interrupt_digit=7;}
		if ($interrupt_digit == 56) {$interrupt_digit=8;}
		if ($interrupt_digit == 57) {$interrupt_digit=9;}
		
		$totalDTMF=$interrupt_digit;
		$digit_loop_counter++;
		}


	while ( ($digit_loop_counter < $digits_to_collect) )
		{
		$digit = chr($AGI->wait_for_digit('4000'));  # wait 4 seconds for input or until the key is pressed
		if ($digit =~ /\d/)
			{
			$totalDTMF = "$totalDTMF$digit";
			if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}
	#		$AGI->say_digits("$digit");
			undef $digit;
			}
		else
			{
			$digit_loop_counter=$digits_to_collect;
			}
		
		$digit_loop_counter++;
		}

	$totalDTMF =~ s/\D//gi;
	$pin = $totalDTMF;
	if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}}
	}



sub temp_12_choice_entry($)
	{
	$temp_prompt = $temp_12_choice_prompt;

	$digits_to_collect = 1;

	# press 1 or press 2 ...

	$AGI->stream_file('sip-silence');
	$AGI->stream_file('sip-silence');

	$digit='';
	undef $digit;
	$interrupt_digit='';
	undef $interrupt_digit;
	$digit_loop_counter=0;

	$interrupt_digit = $AGI->stream_file('sip-silence',"12");

	$interrupt_digit='';
	undef $interrupt_digit;

	if ($temp_prompt =~ /\|/)
		{
		@temp_prompt_array = split(/\|/,$temp_prompt);
		$w=0;
		foreach(@temp_prompt_array)
			{
			if ( (length($temp_prompt_array[$w])>0) && ($interrupt_digit < 2) )
				{
				$interrupt_digit = $AGI->stream_file("$temp_prompt_array[$w]","12");
				}
			$w++;
			}
		}
	else
		{$interrupt_digit = $AGI->stream_file("$temp_prompt","12");} # this prompt should be less than 10 seconds long

	if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|    |$temp_prompt|";   &agi_output;}

	$digits_being_entered=1;
	$totalDTMF='';
	if ($interrupt_digit > 1)
		{
		if ($interrupt_digit == 48) {$interrupt_digit=0;}
		if ($interrupt_digit == 49) {$interrupt_digit=1;}
		if ($interrupt_digit == 50) {$interrupt_digit=2;}
		if ($interrupt_digit == 51) {$interrupt_digit=3;}
		if ($interrupt_digit == 52) {$interrupt_digit=4;}
		if ($interrupt_digit == 53) {$interrupt_digit=5;}
		if ($interrupt_digit == 54) {$interrupt_digit=6;}
		if ($interrupt_digit == 55) {$interrupt_digit=7;}
		if ($interrupt_digit == 56) {$interrupt_digit=8;}
		if ($interrupt_digit == 57) {$interrupt_digit=9;}
		
		$totalDTMF=$interrupt_digit;
		$digit_loop_counter++;
		}


	while ( ($digit_loop_counter < $digits_to_collect) )
		{
		$digit = chr($AGI->wait_for_digit('4000'));  # wait 4 seconds for input or until the key is pressed
		if ($digit =~ /\d/)
			{
			$totalDTMF = "$totalDTMF$digit";
			if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}
	#		$AGI->say_digits("$digit");
			undef $digit;
			}
		else
			{
			$digit_loop_counter=$digits_to_collect;
			}
		
		$digit_loop_counter++;
		}

	$totalDTMF =~ s/\D//gi;
	$temp_12_value = $totalDTMF;
	if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|$temp_12_value|";   &agi_output;}}
	}



### BEGIN Enter CID CB phone number section ###
sub enter_cid_cb_number
	{
	# PROMPTS USED:
	# cid_cb_enter_filename - "Please enter the phone number you want to be called back on followed by the # key
	# cid_cb_you_entered_filename - "You have entered"
	# cid_cb_press_to_confirm_filename - "Press 1 if it is correct. Press 2 to repeat entry"
	# cid_cb_invalid_filename - "We are sorry but we cannot recognize the number that you have entered"
	# cid_cb_reenter_filename - "Okay, lets try again"
	# cid_cb_error_filename - "It looks like we are having some difficulty, please hold and we will transfer you to one of our team members as soon as possible"
	$cid_cb_number='';

	if ($AGILOG) {$agi_string = "Enter CID CB number started: |$cid_cb_enter_filename|";   &agi_output;}

	$confirmation=0;
	$confirmation_chances=0;
	while ( ($confirmation_chances < 3) && ($confirmation < 1) )
		{
		$entry_chances=0;
		$digits_being_entered=1;

		if ($AGILOG) {$agi_string = "DEBUG------------------ $entry_chances";   &agi_output;}

		while ( ($entry_chances < 3) && ($digits_being_entered > 0) )
			{
			$entry_chances++;
			$digits_being_entered=1;
			$id_number='';
			$interrupt_digit='';
			$interrupt_digit = $AGI->stream_file("$cid_cb_enter_filename",'0123456789');   

			if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|";   &agi_output;}
			if ($interrupt_digit > 0)
				{
			#	if ($interrupt_digit == 35) {$interrupt_digit='#';}
			#	if ($interrupt_digit == 42) {$interrupt_digit='*';}
				if ($interrupt_digit == 48) {$interrupt_digit=0;}
				if ($interrupt_digit == 49) {$interrupt_digit=1;}
				if ($interrupt_digit == 50) {$interrupt_digit=2;}
				if ($interrupt_digit == 51) {$interrupt_digit=3;}
				if ($interrupt_digit == 52) {$interrupt_digit=4;}
				if ($interrupt_digit == 53) {$interrupt_digit=5;}
				if ($interrupt_digit == 54) {$interrupt_digit=6;}
				if ($interrupt_digit == 55) {$interrupt_digit=7;}
				if ($interrupt_digit == 56) {$interrupt_digit=8;}
				if ($interrupt_digit == 57) {$interrupt_digit=9;}
				
				$id_number=$interrupt_digit;
				}

			$digit_loop_counter=0;
			while ($digits_being_entered > 0)
				{
				$digit = chr($AGI->wait_for_digit('5000'));  # wait 5 seconds for input or until the pound key is pressed
				if ($digit =~ /\d/)
					{
					$id_number = "$id_number$digit";
					if ($AGILOG) {$agi_string = "digit |$digit|     id_number |$id_number|";   &agi_output;}
					undef $digit;
					}
				else
					{
					$digits_being_entered=0;
					}
				$Lid_number = length($id_number);
				if ($Lid_number >= 20) 
					{
					$digits_being_entered=0;
					}
				
				$digit_loop_counter++;
				}

			$id_number =~ s/\D//gi;
			$cid_cb_number = $id_number;
			}

		$AGI->stream_file("$cid_cb_you_entered_filename");
		$AGI->say_digits("$cid_cb_number");

		### if CID CB number has been set, ask to confirm it
		if (length($cid_cb_number) > 0)
			{
			$interrupt_digit = $AGI->stream_file("$cid_cb_press_to_confirm_filename",'12');   

			if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|";   &agi_output;}
			$digits_being_entered=1;
			$ANSWER_confirm='';
			if ($interrupt_digit > 0)
				{
				if ($interrupt_digit == 49) {$interrupt_digit=1;}
				if ($interrupt_digit == 50) {$interrupt_digit=2;}
				$ANSWER_confirm=$interrupt_digit;
				}

			if (length($ANSWER_confirm) < 1)
				{
				$digit_loop_counter=0;
				while ( ($digits_being_entered > 0) && ($digit_loop_counter < 1) )
					{
					$digit = chr($AGI->wait_for_digit('5000'));  # wait 5 seconds for input
					if ($digit =~ /\d/)
						{
						$ANSWER_confirm = "$ANSWER_confirm$digit";
						if ($AGILOG) {$agi_string = "digit |$digit|     ANSWER_confirm |$ANSWER_confirm|";   &agi_output;}
						undef $digit;
						}
					else
						{
						$digits_being_entered=0;
						}
					
					$digit_loop_counter++;
					}
				}

			$ANSWER_confirm =~ s/\D//gi;

			if ($ANSWER_confirm > 1)
				{$cid_cb_number='';}
			if ( ($ANSWER_confirm > 0) && ($ANSWER_confirm < 2) )
				{$confirmation=1;}
			}
		if ($confirmation < 1) 
			{
			$AGI->stream_file('buzz');
			}
		else
			{
			$cid_cb_length_is_valid=0;
			$cid_cb_FPG_phone_found=0;
			### check for valid length and invalid filter phone group entry
			&cid_cb_length_and_fpg;

			if ($cid_cb_length_is_valid < 1) 
				{
				if ($AGILOG) {$agi_string = "EN CID Callback Number Length is Invalid |$cid_cb_number(phone_number_length)|$cid_cb_valid_length|";   &agi_output;}
				}
			if ($cid_cb_FPG_phone_found > 0) 
				{
				if ($AGILOG) {$agi_string = "EN CID Callback Number found in the Invalid Filter Phone Group |$cid_cb_number|$cid_cb_invalid_filter_phone_group|";   &agi_output;}
				}
			if ( ($cid_cb_length_is_valid < 1) || ($cid_cb_FPG_phone_found > 0) )
				{
				$confirmation=0;
				$AGI->stream_file("$cid_cb_invalid_filename");
				if ($confirmation_chances < 2) 
					{$AGI->stream_file("$cid_cb_reenter_filename");}
				else 
					{$AGI->stream_file("$cid_cb_error_filename");}
				}
			else
				{
				if ($AGILOG) {$agi_string = "EN CID Callback Number is valid: |$cid_cb_number|$confirmation|";   &agi_output;}
				}
			}
		$confirmation_chances++;
		}
	}
### END Enter CID CB phone number section ###


### BEGIN subroutine for number validation and option of entering new one ###
sub cid_cb_number_validation
	{
	if ($AGILOG) {$agi_string = "CID Callback Number Validation Enabled |$phone_number|$cid_cb_confirm_number|$cid_cb_valid_length|$cid_cb_invalid_filter_phone_group|";   &agi_output;}

	$FDtarget = ($now_date_epoch + 360);
	($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
	$Fyear = ($Fyear + 1900);
	$Fmon++;
	if ($Fmon < 10) {$Fmon = "0$Fmon";}
	if ($Fmday < 10) {$Fmday = "0$Fmday";}
	if ($Fhour < 10) {$Fhour = "0$Fhour";}
	if ($Fmin < 10) {$Fmin = "0$Fmin";}
	if ($Fsec < 10) {$Fsec = "0$Fsec";}
		$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";

	$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
	$affected_rows = $dbhA->do($stmtA);
		$dbhP=$dbhA;   $mysql_count='02254';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
	if ($AGILOG) {$agi_string = "--    VDAC posttime record for CID CB Confirmation: |$affected_rows|$FDtsSQLdate|$callerid|";   &agi_output;}

	$cid_cb_length_is_valid=0;
	$cid_cb_FPG_phone_found=0;
	$cid_cb_play_confirmed=0;
	### check for valid length and invalid filter phone group entry
	&cid_cb_length_and_fpg;

	if ($cid_cb_length_is_valid < 1) 
		{
		if ($AGILOG) {$agi_string = "CID Callback Number Length is Invalid |$cid_cb_number(phone_number_length)|$cid_cb_valid_length|";   &agi_output;}
		}
	if ($cid_cb_FPG_phone_found > 0) 
		{
		if ($AGILOG) {$agi_string = "CID Callback Number found in the Invalid Filter Phone Group |$cid_cb_number|$cid_cb_invalid_filter_phone_group|";   &agi_output;}
		}
	$enter_cid_cb_process=1;
	if ( ($cid_cb_length_is_valid > 0) && ($cid_cb_FPG_phone_found < 1) )
		{
		if ($cid_cb_confirm_number !~ /IF_INVALID/i)
			{
			if ($AGILOG) {$agi_string = "CID Callback Number is valid, continuing... |$cid_cb_number|";   &agi_output;}
			# number is valid, play valid prompt (press 1 to be called back on this number or press 2 to enter a different number)
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$AGI->stream_file('sip-silence'); # stop music-on-hold process
			$temp_12_choice_prompt = $cid_cb_valid_filename;
			if ($cid_cb_valid_filename =~ /\|/)
				{
				@cid_cb_valid_filename_array = split(/\|/,$cid_cb_valid_filename);
				$ct_cid_cb_valid_filename = ($#cid_cb_valid_filename_array + 0);
				$w=0;
				foreach(@cid_cb_valid_filename_array)
					{
					if ($AGILOG) {$agi_string = "DEBUG: CID CB valid: |$w($ct_cid_cb_valid_filename)|$cid_cb_valid_filename_array[$w]|";   &agi_output;}
					if ($ct_cid_cb_valid_filename == $w) 
						{
						$temp_12_choice_prompt = $cid_cb_valid_filename_array[$w];
						}
					else
						{
						if (length($cid_cb_valid_filename_array[$w])>0)
							{
							if ($cid_cb_valid_filename_array[$w] =~ /--PHONE--/i) 
								{
								$AGI->say_digits("$cid_cb_number");
								}
							else
								{
								$AGI->stream_file("$cid_cb_valid_filename_array[$w]");
								}
							}
						}
					$w++;
					}
				}
			# offer option 1 or 2
			&temp_12_choice_entry($temp_12_choice_prompt);

			if ($AGILOG) {$agi_string = "CID Callback option response |$temp_12_value|$temp_12_choice_prompt|";   &agi_output;}

			if ($temp_12_value == '1')
				{
				$enter_cid_cb_process=0;
				$cid_cb_play_confirmed=1;
				}
			}
		else
			{
			$enter_cid_cb_process=0;
			$cid_cb_play_confirmed=1;
			}
		}
	if ($enter_cid_cb_process > 0)
		{
		# play number entry prompt (enter the number you want to be called back at)
		&enter_cid_cb_number;

		if ( ($confirmation_chances > 2) && ($confirmation < 1) ) 
			{
			$cid_cb_number='';
			}
		else
			{
			$cid_cb_play_confirmed=1;
			}
		}
	if ($cid_cb_play_confirmed > 0) 
		{
		### BEGIN Play the confirmed message ###
		# cid_cb_confirmed_filename - we will keep your place in the queue and call you back as soon as one of our team members is available
		if ($cid_cb_confirmed_filename =~ /\|/)
			{
			@cid_cb_confirmed_filename_array = split(/\|/,$cid_cb_confirmed_filename);
			$ct_cid_cb_confirmed_filename = ($#cid_cb_confirmed_filename_array + 0);
			$w=0;
			foreach(@cid_cb_confirmed_filename_array)
				{
				if ($AGILOG) {$agi_string = "DEBUG: CID CB confirm: |$w($ct_cid_cb_confirmed_filename)|$cid_cb_confirmed_filename_array[$w]|";   &agi_output;}
				if (length($cid_cb_confirmed_filename_array[$w])>0)
					{
					if ($cid_cb_confirmed_filename_array[$w] =~ /--PHONE--/i) 
						{
						$AGI->say_digits("$cid_cb_number");
						}
					else
						{
						$AGI->stream_file("$cid_cb_confirmed_filename_array[$w]");
						}
					}
				$w++;
				}
			}
		else
			{
			$AGI->stream_file("$cid_cb_confirmed_filename");
			}
		### END Play the confirmed message ###
		}
	}
### END subroutine for number validation and option of entering new one ###


sub populate_lead_province_process
	{
	$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02218';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;
		$DRAE_did_id =	$aryA[0];
		$sthA->finish();
		if ($AGILOG) {$agi_string = "--    ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|";   &agi_output;}

		$stmtA = "SELECT did_pattern,did_description,did_carrier_description,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$DRAE_did_id';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$DIDs_in_system=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02219';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($DIDs_in_system > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$did_pattern =				$aryA[0];
			$did_description =			$aryA[1];
			$did_carrier_description =	$aryA[2];
			$custom_one =				$aryA[3];
			$custom_two =				$aryA[4];
			$custom_three =				$aryA[5];
			$custom_four =				$aryA[6];
			$custom_five =				$aryA[7];

			$populate_provinceA=',province';
			$populate_provinceB=",''";
			if ($populate_lead_province =~ /did_pattern/)			{$populate_provinceB="'$did_pattern'";}
			if ($populate_lead_province =~ /did_description/)		{$populate_provinceB="'$did_description'";}
			if ($populate_lead_province =~ /did_carrier/)			{$populate_provinceB="'$did_carrier_description'";}
			if ($populate_lead_province =~ /did_custom_one/)		{$populate_provinceB="'$custom_one'";}
			if ($populate_lead_province =~ /did_custom_two/)		{$populate_provinceB="'$custom_two'";}
			if ($populate_lead_province =~ /did_custom_three/)		{$populate_provinceB="'$custom_three'";}
			if ($populate_lead_province =~ /did_custom_four/)		{$populate_provinceB="'$custom_four'";}
			if ($populate_lead_province =~ /did_custom_five/)		{$populate_provinceB="'$custom_five'";}
			$populate_provinceUPDATE=",province=$populate_provinceB";
			$populate_provinceB = ",$populate_provinceB";
			}
		$sthA->finish();
		if ($AGILOG) {$agi_string = "DID record found($uniqueid $DRAE_did_id|$populate_provinceA|$populate_provinceB)|";   &agi_output;}
		}
	else
		{if ($AGILOG) {$agi_string = "No DID record found($uniqueid)|";   &agi_output;}}
	}

sub populate_lead_owner_process
	{
	if ($populate_lead_owner =~ /OWNERCUSTOM/)
		{
		if ($call_handle_method =~ /OWNERCUSTOM/)
			{
			$populate_ownerA=',owner';
			$populate_ownerB=",'$temp_owner'";
			$populate_ownerUPDATE=",owner='$temp_owner'";
			}
		}
	else
		{
		$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02270';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$DRAE_did_id =	$aryA[0];
			$sthA->finish();
			if ($AGILOG) {$agi_string = "--    ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|";   &agi_output;}

			$stmtA = "SELECT did_pattern,did_description,did_carrier_description,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$DRAE_did_id';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$DIDs_in_system=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02271';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($DIDs_in_system > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$did_pattern =				$aryA[0];
				$did_description =			$aryA[1];
				$did_carrier_description =	$aryA[2];
				$custom_one =				$aryA[3];
				$custom_two =				$aryA[4];
				$custom_three =				$aryA[5];
				$custom_four =				$aryA[6];
				$custom_five =				$aryA[7];

				$populate_ownerA=',owner';
				$populate_ownerB=",''";
				if ($populate_lead_owner =~ /did_pattern/)			{$populate_ownerB="'$did_pattern'";}
				if ($populate_lead_owner =~ /did_description/)		{$populate_ownerB="'$did_description'";}
				if ($populate_lead_owner =~ /did_carrier/)			{$populate_ownerB="'$did_carrier_description'";}
				if ($populate_lead_owner =~ /did_custom_one/)		{$populate_ownerB="'$custom_one'";}
				if ($populate_lead_owner =~ /did_custom_two/)		{$populate_ownerB="'$custom_two'";}
				if ($populate_lead_owner =~ /did_custom_three/)		{$populate_ownerB="'$custom_three'";}
				if ($populate_lead_owner =~ /did_custom_four/)		{$populate_ownerB="'$custom_four'";}
				if ($populate_lead_owner =~ /did_custom_five/)		{$populate_ownerB="'$custom_five'";}
				$populate_ownerUPDATE=",owner=$populate_ownerB";
				$populate_ownerB = ",$populate_ownerB";
				}
			$sthA->finish();
			if ($AGILOG) {$agi_string = "DID record found($uniqueid $DRAE_did_id|$populate_ownerA|$populate_ownerB)|";   &agi_output;}
			}
		else
			{if ($AGILOG) {$agi_string = "No DID record found($uniqueid)|";   &agi_output;}}
		}
	}

sub lead_timezone_process
	{
	$USarea = substr($phone_number, 0, 3);

	$PC_processed=0;
	### UNITED STATES ###
	if ($phone_code =~ /^1$/)
		{
		$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code' and areacode='$USarea';";
			if($DBX){print STDERR "\n|$stmtA|\n";}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
		$rec_count=0;
		while ($sthArows > $rec_count)
			{
			@aryA = $sthA->fetchrow_array;
			$gmt_offset =	$aryA[4];  $gmt_offset =~ s/\+| //gi;
			$dst =			$aryA[5];
			$dst_range =	$aryA[6];
			$PC_processed++;
			$rec_count++;
			}
		$sthA->finish();
		}
	### MEXICO ###
	if ($phone_code =~ /^52$/)
		{
		$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code' and areacode='$USarea';";
			if($DBX){print STDERR "\n|$stmtA|\n";}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
		$rec_count=0;
		while ($sthArows > $rec_count)
			{
			@aryA = $sthA->fetchrow_array;
			$gmt_offset =	$aryA[4];  $gmt_offset =~ s/\+| //gi;
			$dst =			$aryA[5];
			$dst_range =	$aryA[6];
			$PC_processed++;
			$rec_count++;
			}
		$sthA->finish();
		}
	### AUSTRALIA ###
	if ($phone_code =~ /^61$/)
		{
		$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code' and state='$state';";
			if($DBX){print STDERR "\n|$stmtA|\n";}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
		$rec_count=0;
		while ($sthArows > $rec_count)
			{
			@aryA = $sthA->fetchrow_array;
			$gmt_offset =	$aryA[4];  $gmt_offset =~ s/\+| //gi;
			$dst =			$aryA[5];
			$dst_range =	$aryA[6];
			$PC_processed++;
			$rec_count++;
			}
		$sthA->finish();
		}
	### ALL OTHER COUNTRY CODES ###
	if (!$PC_processed)
		{
		$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code';";
			if($DBX){print STDERR "\n|$stmtA|\n";}
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
		$rec_count=0;
		while ($sthArows > $rec_count)
			{
			@aryA = $sthA->fetchrow_array;
			$gmt_offset =	$aryA[4];  $gmt_offset =~ s/\+| //gi;
			$dst =			$aryA[5];
			$dst_range =	$aryA[6];
			$PC_processed++;
			$rec_count++;
			}
		$sthA->finish();
		}

	### Find out if DST to raise the gmt offset ###
	$now_date_epoch = time();
		$AC_GMT_diff = ($area_GMT - $LOCAL_GMT_OFF_STD);
		$AC_localtime = ($now_date_epoch + (3600 * $AC_GMT_diff));
	($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($AC_localtime);
	$year = ($year + 1900);
	$mon++;
	if ($mon < 10) {$mon = "0$mon";}
	if ($mday < 10) {$mday = "0$mday";}
	if ($hour < 10) {$hour = "0$hour";}
	if ($min < 10) {$min = "0$min";}
	if ($sec < 10) {$sec = "0$sec";}
	$dsec = ( ( ($hour * 3600) + ($min * 60) ) + $sec );
	
	$AC_processed=0;

	if ( (!$AC_processed) && ($dst_range =~ /SSM-FSN/) )
		{
		if ($DBX) {print "     Second Sunday March to First Sunday November\n";}
		&USACAN_dstcalc;
		if ($DBX) {print "     DST: $USACAN_DST\n";}
		if ($USACAN_DST) {$gmt_offset++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($dst_range =~ /FSA-LSO/) )
		{
		if ($DBX) {print "     First Sunday April to Last Sunday October\n";}
		&NA_dstcalc;
		if ($DBX) {print "     DST: $NA_DST\n";}
		if ($NA_DST) {$gmt_offset++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($dst_range =~ /LSM-LSO/) )
		{
		if ($DBX) {print "     Last Sunday March to Last Sunday October\n";}
		&GBR_dstcalc;
		if ($DBX) {print "     DST: $GBR_DST\n";}
		if ($GBR_DST) {$gmt_offset++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($dst_range =~ /LSO-LSM/) )
		{
		if ($DBX) {print "     Last Sunday October to Last Sunday March\n";}
		&AUS_dstcalc;
		if ($DBX) {print "     DST: $AUS_DST\n";}
		if ($AUS_DST) {$gmt_offset++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($dst_range =~ /FSO-LSM/) )
		{
		if ($DBX) {print "     First Sunday October to Last Sunday March\n";}
		&AUST_dstcalc;
		if ($DBX) {print "     DST: $AUST_DST\n";}
		if ($AUST_DST) {$gmt_offset++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($area_GMT_method =~ /FSO-FSA/) )
		{
		if ($DBX) {print "     First Sunday October to First Sunday April\n";}
		&AUSE_dstcalc;
		if ($DBX) {print "     DST: $AUSE_DST\n";}
		if ($AUSE_DST) {$area_GMT++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($dst_range =~ /FSO-TSM/) )
		{
		if ($DBX) {print "     First Sunday October to Third Sunday March\n";}
		&NZL_dstcalc;
		if ($DBX) {print "     DST: $NZL_DST\n";}
		if ($NZL_DST) {$gmt_offset++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($area_GMT_method =~ /LSS-FSA/) )
		{
		if ($DBX) {print "     Last Sunday September to First Sunday April\n";}
		&NZLN_dstcalc;
		if ($DBX) {print "     DST: $NZLN_DST\n";}
		if ($NZLN_DST) {$area_GMT++;}
		$AC_processed++;
		}
	if ( (!$AC_processed) && ($dst_range =~ /TSO-LSF/) )
		{
		if ($DBX) {print "     Third Sunday October to Last Sunday February\n";}
		&BZL_dstcalc;
		if ($DBX) {print "     DST: $BZL_DST\n";}
		if ($BZL_DST) {$gmt_offset++;}
		$AC_processed++;
		}
	if (!$AC_processed)
		{
		if ($DBX) {print "     No DST Method Found\n";}
		if ($DBX) {print "     DST: 0\n";}
		$AC_processed++;
		if ($AGILOG) {$agi_string = "Timezone not found, using server timezone: $local_gmt";   &agi_output;}
		}
	else
		{
		if ($AGILOG) {$agi_string = "Timezone found: (LEAD: $gmt_offset   SERVER: $local_gmt)";   &agi_output;}
		$local_gmt = $gmt_offset;
		}
	}


sub USACAN_dstcalc {
#**********************************************************************
# SSM-FSN
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on Second Sunday March to First Sunday November at 2 am.
#     INPUTS:
#       mm              INTEGER       Month.
#       dd              INTEGER       Day of the month.
#       ns              INTEGER       Seconds into the day.
#       dow             INTEGER       Day of week (0=Sunday, to 6=Saturday)
#     OPTIONAL INPUT:
#       timezone        INTEGER       hour difference UTC - local standard time
#                                      (DEFAULT is blank)
#                                     make calculations based on UTC time, 
#                                     which means shift at 10:00 UTC in April
#                                     and 9:00 UTC in October
#     OUTPUT: 
#                       INTEGER       1 = DST, 0 = not DST
#
# S  M  T  W  T  F  S
# 1  2  3  4  5  6  7
# 8  9 10 11 12 13 14
#15 16 17 18 19 20 21
#22 23 24 25 26 27 28
#29 30 31
# 
# S  M  T  W  T  F  S
#    1  2  3  4  5  6
# 7  8  9 10 11 12 13
#14 15 16 17 18 19 20
#21 22 23 24 25 26 27
#28 29 30 31
# 
#**********************************************************************

	$USACAN_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 3 || $mm > 11) {
	$USACAN_DST=0;   return 0;
    } elsif ($mm >= 4 && $mm <= 10) {
	$USACAN_DST=1;   return 1;
    } elsif ($mm == 3) {
	if ($dd > 13) {
	    $USACAN_DST=1;   return 1;
	} elsif ($dd >= ($dow+8)) {
	    if ($timezone) {
		if ($dow == 0 && $ns < (7200+$timezone*3600)) {
		    $USACAN_DST=0;   return 0;
		} else {
		    $USACAN_DST=1;   return 1;
		}
	    } else {
		if ($dow == 0 && $ns < 7200) {
		    $USACAN_DST=0;   return 0;
		} else {
		    $USACAN_DST=1;   return 1;
		}
	    }
	} else {
	    $USACAN_DST=0;   return 0;
	}
    } elsif ($mm == 11) {
	if ($dd > 7) {
	    $USACAN_DST=0;   return 0;
	} elsif ($dd < ($dow+1)) {
	    $USACAN_DST=1;   return 1;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (7200+($timezone-1)*3600)) {
		    $USACAN_DST=1;   return 1;
		} else {
		    $USACAN_DST=0;   return 0;
		}
	    } else { # local time calculations
		if ($ns < 7200) {
		    $USACAN_DST=1;   return 1;
		} else {
		    $USACAN_DST=0;   return 0;
		}
	    }
	} else {
	    $USACAN_DST=0;   return 0;
	}
    } # end of month checks
} # end of subroutine dstcalc




sub NA_dstcalc {
#**********************************************************************
# FSA-LSO
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on first Sunday in April and last Sunday in October at 2 am.
#**********************************************************************
    
	$NA_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 4 || $mm > 10) {
	$NA_DST=0;   return 0;
    } elsif ($mm >= 5 && $mm <= 9) {
	$NA_DST=1;   return 1;
    } elsif ($mm == 4) {
	if ($dd > 7) {
	    $NA_DST=1;   return 1;
	} elsif ($dd >= ($dow+1)) {
	    if ($timezone) {
		if ($dow == 0 && $ns < (7200+$timezone*3600)) {
		    $NA_DST=0;   return 0;
		} else {
		    $NA_DST=1;   return 1;
		}
	    } else {
		if ($dow == 0 && $ns < 7200) {
		    $NA_DST=0;   return 0;
		} else {
		    $NA_DST=1;   return 1;
		}
	    }
	} else {
	    $NA_DST=0;   return 0;
	}
    } elsif ($mm == 10) {
	if ($dd < 25) {
	    $NA_DST=1;   return 1;
	} elsif ($dd < ($dow+25)) {
	    $NA_DST=1;   return 1;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (7200+($timezone-1)*3600)) {
		    $NA_DST=1;   return 1;
		} else {
		    $NA_DST=0;   return 0;
		}
	    } else { # local time calculations
		if ($ns < 7200) {
		    $NA_DST=1;   return 1;
		} else {
		    $NA_DST=0;   return 0;
		}
	    }
	} else {
	    $NA_DST=0;   return 0;
	}
    } # end of month checks
} # end of subroutine dstcalc




sub GBR_dstcalc {
#**********************************************************************
# LSM-LSO
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on last Sunday in March and last Sunday in October at 1 am.
#**********************************************************************
    
	$GBR_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 3 || $mm > 10) {
	$GBR_DST=0;   return 0;
    } elsif ($mm >= 4 && $mm <= 9) {
	$GBR_DST=1;   return 1;
    } elsif ($mm == 3) {
	if ($dd < 25) {
	    $GBR_DST=0;   return 0;
	} elsif ($dd < ($dow+25)) {
	    $GBR_DST=0;   return 0;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $GBR_DST=0;   return 0;
		} else {
		    $GBR_DST=1;   return 1;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $GBR_DST=0;   return 0;
		} else {
		    $GBR_DST=1;   return 1;
		}
	    }
	} else {
	    $GBR_DST=1;   return 1;
	}
    } elsif ($mm == 10) {
	if ($dd < 25) {
	    $GBR_DST=1;   return 1;
	} elsif ($dd < ($dow+25)) {
	    $GBR_DST=1;   return 1;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $GBR_DST=1;   return 1;
		} else {
		    $GBR_DST=0;   return 0;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $GBR_DST=1;   return 1;
		} else {
		    $GBR_DST=0;   return 0;
		}
	    }
	} else {
	    $GBR_DST=0;   return 0;
	}
    } # end of month checks
} # end of subroutine dstcalc




sub AUS_dstcalc {
#**********************************************************************
# LSO-LSM
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on last Sunday in October and last Sunday in March at 1 am.
#**********************************************************************
    
	$AUS_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 3 || $mm > 10) {
	$AUS_DST=1;   return 1;
    } elsif ($mm >= 4 && $mm <= 9) {
	$AUS_DST=0;   return 0;
    } elsif ($mm == 3) {
	if ($dd < 25) {
	    $AUS_DST=1;   return 1;
	} elsif ($dd < ($dow+25)) {
	    $AUS_DST=1;   return 1;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $AUS_DST=1;   return 1;
		} else {
		    $AUS_DST=0;   return 0;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $AUS_DST=1;   return 1;
		} else {
		    $AUS_DST=0;   return 0;
		}
	    }
	} else {
	    $AUS_DST=0;   return 0;
	}
    } elsif ($mm == 10) {
	if ($dd < 25) {
	    $AUS_DST=0;   return 0;
	} elsif ($dd < ($dow+25)) {
	    $AUS_DST=0;   return 0;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $AUS_DST=0;   return 0;
		} else {
		    $AUS_DST=1;   return 1;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $AUS_DST=0;   return 0;
		} else {
		    $AUS_DST=1;   return 1;
		}
	    }
	} else {
	    $AUS_DST=1;   return 1;
	}
    } # end of month checks
} # end of subroutine dstcalc





sub AUST_dstcalc {
#**********************************************************************
# FSO-LSM
#   TASMANIA ONLY
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on first Sunday in October and last Sunday in March at 1 am.
#**********************************************************************
    
	$AUST_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 3 || $mm > 10) {
	$AUST_DST=1;   return 1;
    } elsif ($mm >= 4 && $mm <= 9) {
	$AUST_DST=0;   return 0;
    } elsif ($mm == 3) {
	if ($dd < 25) {
	    $AUST_DST=1;   return 1;
	} elsif ($dd < ($dow+25)) {
	    $AUST_DST=1;   return 1;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $AUST_DST=1;   return 1;
		} else {
		    $AUST_DST=0;   return 0;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $AUST_DST=1;   return 1;
		} else {
		    $AUST_DST=0;   return 0;
		}
	    }
	} else {
	    $AUST_DST=0;   return 0;
	}
    } elsif ($mm == 10) {
	if ($dd >= 8) {
	    $AUST_DST=1;   return 1;
	} elsif ($dd >= ($dow+1)) {
	    if ($timezone) {
		if ($dow == 0 && $ns < (7200+$timezone*3600)) {
		    $AUST_DST=0;   return 0;
		} else {
		    $AUST_DST=1;   return 1;
		}
	    } else {
		if ($dow == 0 && $ns < 3600) {
		    $AUST_DST=0;   return 0;
		} else {
		    $AUST_DST=1;   return 1;
		}
	    }
	} else {
	    $AUST_DST=0;   return 0;
	}
    } # end of month checks
} # end of subroutine dstcalc





sub AUSE_dstcalc {
#**********************************************************************
# FSO-FSA
#   2008+ AUSTRALIA ONLY (country code 61)
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on first Sunday in October and first Sunday in April at 1 am.
#**********************************************************************
    
	$AUSE_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 4 || $mm > 10) {
	$AUSE_DST=1;   return 1;
    } elsif ($mm >= 5 && $mm <= 9) {
	$AUSE_DST=0;   return 0;
    } elsif ($mm == 4) {
	if ($dd > 7) {
	    $AUSE_DST=0;   return 1;
	} elsif ($dd >= ($dow+1)) {
	    if ($timezone) {
		if ($dow == 0 && $ns < (3600+$timezone*3600)) {
		    $AUSE_DST=1;   return 0;
		} else {
		    $AUSE_DST=0;   return 1;
		}
	    } else {
		if ($dow == 0 && $ns < 7200) {
		    $AUSE_DST=1;   return 0;
		} else {
		    $AUSE_DST=0;   return 1;
		}
	    }
	} else {
	    $AUSE_DST=1;   return 0;
	}
    } elsif ($mm == 10) {
	if ($dd >= 8) {
	    $AUSE_DST=1;   return 1;
	} elsif ($dd >= ($dow+1)) {
	    if ($timezone) {
		if ($dow == 0 && $ns < (7200+$timezone*3600)) {
		    $AUSE_DST=0;   return 0;
		} else {
		    $AUSE_DST=1;   return 1;
		}
	    } else {
		if ($dow == 0 && $ns < 3600) {
		    $AUSE_DST=0;   return 0;
		} else {
		    $AUSE_DST=1;   return 1;
		}
	    }
	} else {
	    $AUSE_DST=0;   return 0;
	}
    } # end of month checks
} # end of subroutine dstcalc





sub NZL_dstcalc {
#**********************************************************************
# FSO-TSM
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on first Sunday in October and third Sunday in March at 1 am.
#**********************************************************************
    
	$NZL_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 3 || $mm > 10) {
	$NZL_DST=1;   return 1;
    } elsif ($mm >= 4 && $mm <= 9) {
	$NZL_DST=0;   return 0;
    } elsif ($mm == 3) {
	if ($dd < 14) {
	    $NZL_DST=1;   return 1;
	} elsif ($dd < ($dow+14)) {
	    $NZL_DST=1;   return 1;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $NZL_DST=1;   return 1;
		} else {
		    $NZL_DST=0;   return 0;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $NZL_DST=1;   return 1;
		} else {
		    $NZL_DST=0;   return 0;
		}
	    }
	} else {
	    $NZL_DST=0;   return 0;
	}
    } elsif ($mm == 10) {
	if ($dd >= 8) {
	    $NZL_DST=1;   return 1;
	} elsif ($dd >= ($dow+1)) {
	    if ($timezone) {
		if ($dow == 0 && $ns < (7200+$timezone*3600)) {
		    $NZL_DST=0;   return 0;
		} else {
		    $NZL_DST=1;   return 1;
		}
	    } else {
		if ($dow == 0 && $ns < 3600) {
		    $NZL_DST=0;   return 0;
		} else {
		    $NZL_DST=1;   return 1;
		}
	    }
	} else {
	    $NZL_DST=0;   return 0;
	}
    } # end of month checks
} # end of subroutine dstcalc




sub NZLN_dstcalc {
#**********************************************************************
# LSS-FSA
#   2007+ NEW ZEALAND (country code 64)
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect.
#     Based on last Sunday in September and first Sunday in April at 1 am.
#**********************************************************************
    
	$NZLN_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 4 || $mm > 9) {
	$NZLN_DST=1;   return 1;
    } elsif ($mm >= 5 && $mm <= 9) {
	$NZLN_DST=0;   return 0;
    } elsif ($mm == 4) {
	if ($dd > 7) {
	    $NZLN_DST=0;   return 1;
	} elsif ($dd >= ($dow+1)) {
	    if ($timezone) {
		if ($dow == 0 && $ns < (3600+$timezone*3600)) {
		    $NZLN_DST=1;   return 0;
		} else {
		    $NZLN_DST=0;   return 1;
		}
	    } else {
		if ($dow == 0 && $ns < 7200) {
		    $NZLN_DST=1;   return 0;
		} else {
		    $NZLN_DST=0;   return 1;
		}
	    }
	} else {
	    $NZLN_DST=1;   return 0;
	}
    } elsif ($mm == 9) {
	if ($dd < 25) {
	    $NZLN_DST=0;   return 0;
	} elsif ($dd < ($dow+25)) {
	    $NZLN_DST=0;   return 0;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $NZLN_DST=0;   return 0;
		} else {
		    $NZLN_DST=1;   return 1;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $NZLN_DST=0;   return 0;
		} else {
		    $NZLN_DST=1;   return 1;
		}
	    }
	} else {
	    $NZLN_DST=1;   return 1;
	}
    } # end of month checks
} # end of subroutine dstcalc





sub BZL_dstcalc {
#**********************************************************************
# TSO-LSF
#     This is returns 1 if Daylight Savings Time is in effect and 0 if 
#       Standard time is in effect. Brazil
#     Based on Third Sunday October to Last Sunday February at 1 am.
#**********************************************************************
    
	$BZL_DST=0;
	$mm = $mon;
	$dd = $mday;
	$ns = $dsec;
	$dow= $wday;

    if ($mm < 2 || $mm > 10) {
	$BZL_DST=1;   return 1;
    } elsif ($mm >= 3 && $mm <= 9) {
	$BZL_DST=0;   return 0;
    } elsif ($mm == 2) {
	if ($dd < 22) {
	    $BZL_DST=1;   return 1;
	} elsif ($dd < ($dow+22)) {
	    $BZL_DST=1;   return 1;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $BZL_DST=1;   return 1;
		} else {
		    $BZL_DST=0;   return 0;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $BZL_DST=1;   return 1;
		} else {
		    $BZL_DST=0;   return 0;
		}
	    }
	} else {
	    $BZL_DST=0;   return 0;
	}
    } elsif ($mm == 10) {
	if ($dd < 22) {
	    $BZL_DST=0;   return 0;
	} elsif ($dd < ($dow+22)) {
	    $BZL_DST=0;   return 0;
	} elsif ($dow == 0) {
	    if ($timezone) { # UTC calculations
		if ($ns < (3600+($timezone-1)*3600)) {
		    $BZL_DST=0;   return 0;
		} else {
		    $BZL_DST=1;   return 1;
		}
	    } else { # local time calculations
		if ($ns < 3600) {
		    $BZL_DST=0;   return 0;
		} else {
		    $BZL_DST=1;   return 1;
		}
	    }
	} else {
	    $BZL_DST=1;   return 1;
	}
    } # end of month checks
} # end of subroutine dstcalc


### check for valid length and invalid filter phone group entry
sub cid_cb_length_and_fpg 
	{
	### BEGIN check for valid length of customer phone number ###
	$phone_number_length = length($cid_cb_number);
	$cid_cb_length_is_valid=0;
	if ($cid_cb_valid_length =~ /-/) 
		{
		@cid_cb_valid_lengths = split(/-/,$cid_cb_valid_length);
		$w=0;
		foreach(@cid_cb_valid_lengths)
			{
			if (length($cid_cb_valid_lengths[$w])>0)
				{
				if ($phone_number_length eq $cid_cb_valid_lengths[$w]) {$cid_cb_length_is_valid++;}
				}
			$w++;
			}
		}
	else
		{
		if ($phone_number_length eq $cid_cb_valid_length) {$cid_cb_length_is_valid++;}
		}
	### END check for valid length of customer phone number ###

	### BEGIN check for invalid customer phone number in filter phone group, if defined ###
	$cid_cb_FPG_phone_found=0;
	if ( (length($cid_cb_invalid_filter_phone_group) > 0) && ($cid_cb_invalid_filter_phone_group !~ /^NONE$/i) ) 
		{
		$cid_cb_FPGvalid=0;
		$stmtA = "SELECT count(*) FROM vicidial_filter_phone_groups where filter_phone_group_id='$cid_cb_invalid_filter_phone_group';";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $mysql_count='02255';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$cid_cb_FPGvalid = 	$aryA[0];
			}
		$sthA->finish();

		if ($cid_cb_FPGvalid > 0) 
			{
			$stmtA = "SELECT count(*) FROM vicidial_filter_phone_numbers where filter_phone_group_id='$cid_cb_invalid_filter_phone_group' and phone_number='$cid_cb_number';";
			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
			$sthArows=$sthA->rows;
				$dbhP=$dbhA;   $mysql_count='02256';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
			if ($sthArows > 0)
				{
				@aryA = $sthA->fetchrow_array;
				$cid_cb_FPG_phone_found = 	$aryA[0];
				}
			$sthA->finish();
			}
		}
	}
	### END check for invalid customer phone number in filter phone group, if defined ###



### BEGIN No-Agent-No-Queue process ###
sub no_agent_no_queue_process 
	{
	$no_agent_no_queue_checked++;
	$NPsql='';
	$ADsql='';
	$NCsql='';
	$now_date_epoch = time();
	if ($no_agent_no_queue =~ /NO_PAUSED/) 
		{$NPsql = "and status NOT IN('PAUSED')";}
	if ($no_agent_no_queue =~ /NO_READY/) 
		{$NCsql = "and status IN('READY','CLOSER')";}
	if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
		{$ADsql = "and user='$agent_only'";}
	$SQL_group_id=$channel_group;   $SQL_group_id =~ s/_/\\_/gi;
	$stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;";
	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
	$sthArows=$sthA->rows;
		$dbhP=$dbhA;   $mysql_count='02104';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
	if ($sthArows > 0)
		{
		@aryA = $sthA->fetchrow_array;	
		$group_agents_count	= $aryA[0];
		}
	$sthA->finish();
	if ($AGILOG) {$agi_string = "--  NANQUE Check: |$group_agents_count|$stmtA";   &agi_output;}

	if ( ($group_agents_count < 1) || ($MCnanque_override > 0) || ($in_queue_nanque_trigger > 2) )
		{
		$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
		$NQstatus='NANQUE';
		$NQterm='NOAGENT';
		$NQcomments='NO AGENT DROP';
		if ($MCnanque_override > 0) 
			{
			$NQstatus = $MCstatus;
			$NQterm = $MCterm;
			$NQcomments = $MCcomments;
			}
		if ($in_queue_nanque_trigger > 2) 
			{
			$NQstatus = 'IQNANQ';
			$NQterm = 'NOAGENT';
			$NQcomments = 'IN-QUEUE NO AGENT DROP';
			}
		# set the log-user to the agentdirect destination user, if set
		if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
			{$LOGuser = $agent_only;}

		$stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='$NQ_sec',queue_seconds='$NQ_sec',lead_id='$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid',called_count='$called_count';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02105';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
		$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
		$sthArows=$sthA->rows;
			$dbhP=$dbhA;   $stmtA=$stmtB;   $mysql_count='02017';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$insert_close_id = $aryA[0];
			$cbc++; 
			}
		$sthA->finish();
		if ($AGILOG) {$agi_string = "--  NA VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$MCnanque_override|\n|$stmtA|";   &agi_output;}

		$PADlead_id = sprintf("%010s", $insert_lead_id);	while (length($PADlead_id) > 10) {chop($PADlead_id);}
		$NACqueryCID = "Y$CIDdate$PADlead_id";

		if ($VLEcount < 1)
			{
			$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02146';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--  NANQUE VLE insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
			$VLEcount++;

			$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',prev_caller_code='$prev_callerid',group_id='$channel_group';";
			$affected_rows = $dbhA->do($stmtA);
				$dbhP=$dbhA;   $mysql_count='02272';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--  NANQUE VICC insert: |$affected_rows|\n|$stmtA|";   &agi_output;}
			}

		if ($enable_drop_lists > 0) 
			{
			$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';";
			$VDDLaffected_rows = $dbhA->do($stmtA);
			if ($AGILOG) {$agi_string = "--    vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|";   &agi_output;}
			}

		$called_since_last_resetSQL='';
		if ( ($no_agent_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) )
			{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
		
		$populate_provinceUPDATE='';
		if ($populate_lead_province =~ /OW_did/i) 
			{&populate_lead_province_process;}
		$populate_ownerUPDATE='';
		if ($populate_lead_owner =~ /OW_did/i) 
			{&populate_lead_owner_process;}
		$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02106';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--  NA VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|";   &agi_output;}

		$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
		$affected_rows = $dbhA->do($stmtA);
			$dbhP=$dbhA;   $mysql_count='02107';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
		if ($AGILOG) {$agi_string = "--  NA VDCL vac record deleted: |$affected_rows| $channel_group|";   &agi_output;}

		if ($enable_queuemetrics_logging > 0)
			{
			$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
			 or die "Couldn't connect to database: " . DBI->errstr;

			if ($DBX) {print "CONNECTED TO QM DATABASE:  $queuemetrics_server_ip|$queuemetrics_dbname\n";}
			}

		if ($no_agent_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/)
			{
			if ($no_agent_action =~ /EXTENSION/)
				{
				if (length($no_agent_action_value) < 3)
					{$no_agent_action_value = '8304,default';}
				@EXno_agent_action_value = split(/,/,$no_agent_action_value);
				$DROPexten =	$EXno_agent_action_value[0];
				$ext_context =	$EXno_agent_action_value[1];

				if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
					{
					### Grab user's custom_five field from the database
					$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02175';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArows > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$DROPexten = 	$aryA[0];
						}
					$sthA->finish();
					}

				$newcallerid = "\"$callerid <$transfer_cid>\"";
				$AGI->set_callerid($newcallerid);
				print STDERR "Setting CID \"$newcallerid\"\n";
				checkresult($result);
				if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id";   &agi_output;}
				}
			if ($no_agent_action =~ /DID/)
				{
				$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
				$AGI->set_callerid($newcallerid);
				print STDERR "Setting CID \"$newcallerid\"\n";
				checkresult($result);
				if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
				if (length($no_agent_action_value) < 1)
					{$no_agent_action_value = '6666';}
				$DROPexten =	$no_agent_action_value;
				$ext_context =	'trunkinbound';
				}
			if ($no_agent_action =~ /CALLMENU/)
				{
				$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
				if ($action_xfer_cid =~ /CLOSER/)
						{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
				$AGI->set_callerid($newcallerid);
				print STDERR "Setting CID \"$newcallerid\"\n";
				checkresult($result);
				if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
				$DROPexten =	's';
				$ext_context =	$no_agent_action_value;

				if ($enable_queuemetrics_logging > 0)
					{
					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02198';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
					}
				}
			if ($no_agent_action =~ /VOICEMAIL|VMAIL_NO_INST/)
				{
				if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($no_agent_action_value =~ /AGENTVMAIL/) )
					{
					### Grab user's voicemail ID from the database
					$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
					$sthArows=$sthA->rows;
						$dbhP=$dbhA;   $mysql_count='02125';   $MEL_aff_rows=$sthArows;   &mysql_error_logging;
					if ($sthArows > 0)
						{
						@aryA = $sthA->fetchrow_array;
						$no_agent_action_value = 	$aryA[0];
						}
					$sthA->finish();
					}
				$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
				$AGI->set_callerid($newcallerid);
				print STDERR "Setting CID \"$newcallerid\"\n";
				checkresult($result);
				if ($AGILOG) {$agi_string = "callerID changed: $newcallerid";   &agi_output;}
				if ($no_agent_action =~ /VMAIL_NO_INST/) 
					{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
				$DROPexten = "$voicemail_dump_exten$no_agent_action_value";
				}
			if ($no_agent_action =~ /INGROUP/)
				{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
				if (length($no_agent_action_value) < 10)
					{$no_agent_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';}
				@IGno_agent_action_value = split(/,/,$no_agent_action_value);
				$IGgroup_id =		$IGno_agent_action_value[0];
				$IGhandle_method =	$IGno_agent_action_value[1];
				$IGsearch_method =	$IGno_agent_action_value[2];
				$IGlist_id =		$IGno_agent_action_value[3];
				$IGcampaign_id =	$IGno_agent_action_value[4];
				$IGphone_code =		$IGno_agent_action_value[5];

				$NA_prefix='90009';
				if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
					{$NA_prefix='98009';}
				$DROPexten = "$NA_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
				}
			### if DROP extension is defined then send the dropped call there instead of hangup
			if (length($DROPexten)>0)
				{
				# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
				if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) ) 
					{
					$AGI->answer();
					if ($AGILOG) {$agi_string = "   Answering call: - $channel|$answer_signal";   &agi_output;}
					}

				if ($no_delay_call_route =~ /N/)
					{
					$AGI->stream_file('sip-silence'); # stop music-on-hold process
					$AGI->stream_file('sip-silence');
					### sleep for 99 hundredths of a second
					usleep(1*990*1000);
					}

				if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) ) 
					{
					if ($AGILOG) {$agi_string = "     skipping sip-silence playback: $channel|";   &agi_output;}
					}
				else
					{
					$AGI->stream_file('sip-silence');
					$AGI->stream_file('sip-silence');
					$AGI->stream_file('sip-silence');
					$AGI->stream_file('sip-silence');
					}

				if ($enable_queuemetrics_logging > 0)
					{
					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITEMPTY',data1='1',data2='1',data3='$NQ_sec',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02078';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

					$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$NQstatus',serverid='$queuemetrics_log_id';";
					$Baffected_rows = $dbhB->do($stmtB);
						$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02079';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
					}

				if ($AGILOG) {$agi_string = "exiting the VDAD app no agent no queue, transferring call to $DROPexten";   &agi_output;}
				print "SET CONTEXT $ext_context\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET EXTENSION $DROPexten\n";
					$result = <STDIN>;
					checkresult($result);
				print "SET PRIORITY 1\n";
					$result = <STDIN>;
					checkresult($result);
				}
			}

		if ($no_agent_action =~ /MESSAGE/)
			{
			if (length($no_agent_action_value) > 0)
				{
				$AGI->stream_file('sip-silence');
				$AGI->stream_file('sip-silence');
				if ($no_agent_action_value =~ /\|/)
					{
					@no_agent_action_value_array = split(/\|/,$no_agent_action_value);
					$w=0;
					foreach(@no_agent_action_value_array)
						{
						if (length($no_agent_action_value_array[$w])>0)
							{
							$AGI->stream_file("$no_agent_action_value_array[$w]");
							}
						$w++;
						}
					}
				else
					{$AGI->stream_file("$no_agent_action_value");}
				}
			### sleep for 99 hundredths of a second
			usleep(1*990*1000);

			if ($enable_queuemetrics_logging > 0)
				{
				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITEMPTY',data1='1',data2='1',data3='$NQ_sec',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02078';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;

				$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$NQstatus',serverid='$queuemetrics_log_id';";
				$Baffected_rows = $dbhB->do($stmtB);
					$dbhP=$dbhB;   $stmtA=$stmtB;   $mysql_count='02079';   $MEL_aff_rows=$Baffected_rows;   &mysql_error_logging;
				}

			### insert a NEW record to the vicidial_manager table to hangup the channel
			$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
			$affected_rows = $dbhA->do($stmtA);  
				$dbhP=$dbhA;   $mysql_count='02021';   $MEL_aff_rows=$affected_rows;   &mysql_error_logging;
			if ($AGILOG) {$agi_string = "--  NA VDCL call_hungup no-agent-no-queue: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}
			}

		$dbhA->disconnect();

		exit;
		}
	}
### END No-Agent-No-Queue process ###



sub checkresult 
	{
	my ($res) = @_;
	my $retval;
	$tests++;
	chomp $res;
	if ($res =~ /^200/) 
		{
		$res =~ /result=(-?\d+)/;
		if (!length($1)) 
			{
		#	print STDERR "FAIL ($res)\n";
			$fail++;
			}
		else 
			{
		#	print STDERR "PASS ($1)\n";
			$pass++;
			}
		}
	else 
		{
		#	print STDERR "FAIL (unexpected result '$res')\n";
			$fail++;
		}
	}


sub leading_zero($) 
	{
	$_ = $_[0];
	s/^(\d)$/0$1/;
	s/^(\d\d)$/0$1/;
	return $_;
	} # End of the leading_zero() routine.



### you're call is very important to us, please stay on the line and you will be transferred to the next available agent


sub agi_output
	{
	($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
	if ($Lhour < 10) {$Lhour = "0$Lhour";}
	if ($Lmin < 10) {$Lmin = "0$Lmin";}
	if ($Lsec < 10) {$Lsec = "0$Lsec";}
	$LOGtime = "$Lhour:$Lmin:$Lsec";

	if ($AGILOG >=2)
		{
		### open the log file for writing ###
		open(Lout, ">>$AGILOGfile")
				|| die "Can't open $AGILOGfile: $!\n";
		print Lout "$now_date|$LOGtime|$script|$agi_string\n";
		close(Lout);
		}
		### send to STDERR writing ###
	if ( ($AGILOG == '1') || ($AGILOG == '3') )
		{print STDERR "$now_date|$LOGtime|$script|$agi_string\n";}
	$agi_string='';
	}


sub mysql_error_logging
	{
	($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
	if ($Lhour < 10) {$Lhour = "0$Lhour";}
	if ($Lmin < 10) {$Lmin = "0$Lmin";}
	if ($Lsec < 10) {$Lsec = "0$Lsec";}
	$LOGtime = "$Lhour:$Lmin:$Lsec";

	$errno='';
	$error='';
	if ( ($mel > 0) || ($one_mysql_log > 0) )
		{
		$errno = $dbhP->err();
		if ( ($errno > 0) || ($mel > 1) || ($one_mysql_log > 0) )
			{
			$error = $dbhP->errstr();
			### open the log file for writing ###
			open(Eout, ">>$ERRLOGfile")
					|| die "Can't open $ERRLOGfile: $!\n";
			print Eout "$now_date|$LOGtime|$script|$mysql_count|$MEL_aff_rows|$errno|$error|$stmtA|$callerid|$insert_lead_id|\n";
			close(Eout);
			}
		}
	$one_mysql_log=0;
	}

# subroutine to parse the asterisk version
# and return a hash with the various part
sub parse_asterisk_version
	{
	# grab the arguments
	my $ast_ver_str = $_[0];

	# get everything after the - and put it in $ast_ver_postfix
	my @hyphen_parts = split( /-/ , $ast_ver_str );

	my $ast_ver_postfix = $hyphen_parts[1];

	# now split everything before the - up by the .
	my @dot_parts = split( /\./ , $hyphen_parts[0] );

	my %ast_ver_hash;

	if ( $dot_parts[0] <= 1 )
		{
			%ast_ver_hash = (
				"major" => $dot_parts[0],
				"minor" => $dot_parts[1],
				"build" => $dot_parts[2],
				"revision" => $dot_parts[3],
				"postfix" => $ast_ver_postfix
			);
		}

	# digium dropped the 1 from asterisk 10 but we still need it
	if ( $dot_parts[0] > 1 )
		{
			%ast_ver_hash = (
				"major" => 1,
				"minor" => $dot_parts[0],
				"build" => $dot_parts[1],
				"revision" => $dot_parts[2],
				"postfix" => $ast_ver_postfix
			);
		}

	return ( %ast_ver_hash );
	}


sub trigger_transfer_process
	{
	#	$DS='--';
	#	$BEGIN='BEGIN';
	#
	#	$CLI = "/usr/bin/date >> $PRSTESTfile &";
	#	$CLI = "/root/phone.pl $insert_lead_id$DS$insert_close_id$DS$CLInow_date$DS$VDADuser$DS$phone_number$DS$DS$BEGIN$DS >> $PRSTESTfile &";
	#
	#	`$CLI`;
	#
	#	if ($AGILOG >=2)
	#		{
	#		### open the log file for writing ###
	#		open(Pout, ">>$PRSLOGfile")
	#				|| die "Can't open $AGILOGfile: $!\n";
	#		print Pout "$now_date|$VDADconf_exten|$VDADuser|$VDADextension|$insert_lead_id|$phone_number|$insert_close_id|$channel_group|$drop_timer|$CLI|\n";
	#		close(Pout);
	#		}
	}