, Joe Johnson LICENSE: AGPLv2 # # CHANGELOG: # 220825-1611 - First build # 230126-1158 - Added recording log access, QXZ translation # 240801-1130 - Code updates for PHP8 compatibility # $subreport_name="VERM Reports"; $report_display_type="display_call_details.php"; $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF); require("dbconnect_mysqli.php"); require("functions.php"); if (isset($_GET["detail_id"])) {$detail_id=$_GET["detail_id"];} elseif (isset($_POST["detail_id"])) {$detail_id=$_POST["detail_id"];} if (isset($_GET["call_type"])) {$call_type=$_GET["call_type"];} elseif (isset($_POST["call_type"])) {$call_type=$_POST["call_type"];} if (isset($_GET["detail_span_height"])) {$detail_span_height=$_GET["detail_span_height"];} elseif (isset($_POST["detail_span_height"])) {$detail_span_height=$_POST["detail_span_height"];} ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,report_default_format,enable_pause_code_limits,allow_web_debug,admin_screen_colors,admin_web_directory,log_recording_access FROM system_settings;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysqli_num_rows($rslt); if ($qm_conf_ct > 0) { $row=mysqli_fetch_row($rslt); $non_latin = $row[0]; $outbound_autodial_active = $row[1]; $slave_db_server = $row[2]; $reports_use_slave_db = $row[3]; $SSenable_languages = $row[4]; $SSlanguage_method = $row[5]; $agent_whisper_enabled = $row[6]; $SSreport_default_format = $row[7]; $SSenable_pause_code_limits = $row[8]; $SSallow_web_debug = $row[9]; $SSadmin_screen_colors = $row[10]; $SSadmin_web_directory = $row[11]; $log_recording_access = $row[12]; } if ($SSallow_web_debug < 1) {$DB=0;} ##### END SETTINGS LOOKUP ##### ########################################### $detail_id = preg_replace('/[^0-9\.\|]/','',$detail_id); $detail_span_height = preg_replace('/[^0-9]/','',$detail_span_height); if ($non_latin < 1) { $DB=preg_replace("/[^0-9a-zA-Z]/","",$DB); $PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW); $call_type = preg_replace('/[^a-zA-Z]/','',$call_type); } else { $DB=preg_replace("/[^0-9\p{L}]/u","",$DB); $PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER); $PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW); $call_type = preg_replace('/[^\p{L}]/u','',$call_type); } $stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $sl_ct = mysqli_num_rows($rslt); if ($sl_ct > 0) { $row=mysqli_fetch_row($rslt); $VUselected_language = $row[0]; } $auth=0; $reports_auth=0; $admin_auth=0; $auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',0,0); if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') ) { $auth=1; if ($auth_message == '2FA') { header ("Content-type: text/html; charset=utf-8"); echo _QXZ("Your session is expired").". "._QXZ("Click here to log in").".\n"; exit; } } if ($auth > 0) { $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $admin_auth=$row[0]; $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $reports_auth=$row[0]; if ($reports_auth < 1) { $VDdisplayMESSAGE = _QXZ("You are not allowed to view reports"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ( ($reports_auth > 0) and ($admin_auth < 1) ) { $ADD=999999; $reports_only_user=1; } } else { $VDdisplayMESSAGE = _QXZ("Login incorrect, please try again"); if ($auth_message == 'LOCK') { $VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes"); Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } if ($auth_message == 'IPBLOCK') { $VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip"; Header ("Content-type: text/html; charset=utf-8"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n"; exit; } Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\""); Header("HTTP/1.0 401 Unauthorized"); echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n"; exit; } require("VERM_global_vars.inc"); # Must be after user_authorization for sanitization/security ##### BEGIN log visit to the vicidial_report_log table ##### $LOGip = getenv("REMOTE_ADDR"); $LOGbrowser = getenv("HTTP_USER_AGENT"); $LOGscript_name = getenv("SCRIPT_NAME"); $LOGserver_name = getenv("SERVER_NAME"); $LOGserver_port = getenv("SERVER_PORT"); $LOGrequest_uri = getenv("REQUEST_URI"); $LOGhttp_referer = getenv("HTTP_REFERER"); $LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser); $LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri); $LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer); if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';} else {$HTTPprotocol = 'http://';} if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';} else {$LOGserver_port = ":$LOGserver_port";} $LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri"; $LOGhostname = php_uname('n'); if (strlen($LOGhostname)<1) {$LOGhostname='X';} if (strlen($LOGserver_name)<1) {$LOGserver_name='X';} $stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} $webserver_id_ct = mysqli_num_rows($rslt); if ($webserver_id_ct > 0) { $row=mysqli_fetch_row($rslt); $webserver_id = $row[0]; } else { ##### insert webserver entry $stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $affected_rows = mysqli_affected_rows($link); $webserver_id = mysqli_insert_id($link); } $stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$detail_id, $closecallid, $uniqueid, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); $report_log_id = mysqli_insert_id($link); ##### END log visit to the vicidial_report_log table ##### if ( (strlen($slave_db_server)>5) and (preg_match("/$subreport_name/",$reports_use_slave_db)) ) { mysqli_close($link); $use_slave_server=1; $db_source = 'S'; require("dbconnect_mysqli.php"); echo "\n"; } if (!$detail_id) {echo "Beat it."; die;} if (!$detail_span_height) {$detail_span_height="70";} $detail_span_height-=15; # account for headers; # $report_name="Vox Enhanced Reporting Module - Call detail display"; $NWB = " $\"HELP\"$ "; $lookup_data=explode("|", $detail_id); $uniqueid=$lookup_data[0]; $closecallid=$lookup_data[1]; ### Lookup of call details for display if (!$closecallid) { $stmt="select date_format(call_date, '%m/%d - %H:%i:%s') as call_date, phone_number, campaign_id, 0 as ivr, '0' as wait, length_in_sec as duration, '1' as queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as dnis, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, 0 as xfercallid, 'O' as direction, lead_id from vicidial_log where uniqueid='$uniqueid'"; $vicidial_id=$uniqueid; } else { $stmt="select date_format(call_date, '%m/%d - %H:%i:%s') as call_date, phone_number, campaign_id, 0 as ivr, queue_seconds as wait, if(comments='EMAIL', length_in_sec, length_in_sec-queue_seconds) as duration, queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as dnis, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, xfercallid, 'I' as direction, lead_id from vicidial_closer_log where uniqueid='$uniqueid' and closecallid='$closecallid'"; $vicidial_id=$closecallid; } $rslt=mysql_to_mysqli($stmt, $link); # if (mysqli_num_rows($rslt)==0) {echo "No records found for ".implode(", ", $lookup_data); die;} $row=mysqli_fetch_array($rslt); $asterisk_call_id=GetCallerCode($uniqueid); $ivr_events=0; if ($row["xfercallid"]==0 || $call_type=="ivr") # Possible origin call, need to lookup IVR (may add additional clause to do this on inbound calls only) { $ivr_info_array=GetIVRInfo($uniqueid, $row["call_date"]); $ivr_duration=$ivr_info_array[1]; $ivr_path=$ivr_info_array[2]; $row["call_date"]=$ivr_info_array[3]; $ivr_HTML=$ivr_info_array[4]; $ivr_events=$ivr_info_array[5]; } $dnis=GetDNIS($uniqueid); $recording_array=GetRecording($vicidial_id); if ($log_recording_access<1) {$recording_link="$recording_array[0]";} else {$recording_link = "$recording_array[0]";} # $xfer_array=GetTransferInfo($uniqueid); echo ""; # echo ""; echo ""; echo ""; #echo ""; echo ""; echo "

"; # echo "

[X]

"; # echo "

Call Detail:

"; echo "

"; #echo "

[X]

"; #echo "

Agent Detail: $user

"; echo "

"._QXZ("Call Detail").":

"; echo "

[X]

"; echo "

"; #echo "

$NWB#VERM_display_call_details$NWE $NWB#VERM_display_call_details-IVR$NWE

"; echo "\n"; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo ""; echo "

"._QXZ("Asterisk Call ID").":	".$asterisk_call_id."
"._QXZ("Date and time").":	".$row["call_date"]."
"._QXZ("Campaign/ingroup").":	".$queue_names["$row[campaign_id]"]." [".$row["campaign_id"]."]
"._QXZ("Caller ID").":	".$row["phone_number"]."
"._QXZ("Handled by").":	".$fullname_info["$row[user]"]."
"._QXZ("Duration").":	".$row["duration"]." sec
"._QXZ("Time in IVR before queueing").":	".$ivr_duration."
"._QXZ("Waiting time").":	".$row["wait"]." sec
"._QXZ("Original position").":	# ".$row["queue_position"]."
"._QXZ("Disconnection cause").":	".$row["term_reason"]."
"._QXZ("Transferred to").":
"._QXZ("Attempts").":	1
"._QXZ("Status code").":	".$row["status"].": ".$status_names["$row[status]"]."
"._QXZ("DNIS").":	".$dnis."
"._QXZ("IVR selection").":	".$ivr_path."
".$recording_link."

"; echo "\n"; echo "\n"; echo "

"; #echo ""; #echo ""; if ($db_source == 'S') { mysqli_close($link); $use_slave_server=0; $db_source = 'M'; require("dbconnect_mysqli.php"); } $ENDtime=date("U"); $endMS = microtime(); $startMSary = explode(" ",$startMS); $endMSary = explode(" ",$endMS); $runS = ((int)$endMSary[0] - (int)$startMSary[0]); $runM = ((int)$endMSary[1] - (int)$startMSary[1]); $TOTALrun = ($runS + $runM); $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_to_mysqli($stmt, $link); function GetCallerCode($uniqueid) { global $link, $DB; $caller_code=""; $cc_stmt="select caller_code from vicidial_log_extended where uniqueid='$uniqueid'"; $cc_rslt=mysqli_query($link, $cc_stmt); $cc_row=mysqli_fetch_array($cc_rslt); $caller_code=$cc_row[0]; return $caller_code; } function GetIVRInfo($uniqueid, $actual_start_time) { global $link, $DB; $ivr_path=""; $ivr_length=0; $ivr_duration=0; $ivr_span_HTML=""; $ivr_span_HTML.=""; $ivr_stmt="select extension,date_format(start_time, '%m/%d - %H:%i:%s') as start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where uniqueid='$uniqueid' and comment_a IN('CALLMENU') order by start_time"; $ivr_rslt=mysqli_query($link, $ivr_stmt); $ivr_paths=array(); # 0 - total calls, 1 - total time, 2 - min time, 3 - max time $ivr_counts=array(); $ivr_event="START"; while ($ivr_row=mysqli_fetch_array($ivr_rslt)) { if(!$prev_time) {$prev_time=$ivr_row[5];} if(!$ivr_start_time) { $actual_start_time=$ivr_row[1]; $ivr_start_time=$ivr_row[5]; } $ivr_path.=$ivr_row["comment_b"].","; $ivr_duration=$ivr_row[5]-$ivr_start_time; $ivr_interval_duration=$ivr_row[5]-$prev_time; $ivr_interval_duration_fmt=($ivr_interval_duration>=3600 ? intval(floor($ivr_interval_duration/3600)).date(":i:s", $ivr_interval_duration) : intval(date("i", $ivr_interval_duration)).":".date("s", $ivr_interval_duration)); $ivr_length+=$ivr_duration; $prev_time=$ivr_row[5]; if(preg_match('/\>/', $ivr_row["comment_d"])) {$ivr_event="Option: $ivr_row[comment_b]";} $ivr_span_HTML.=""; $ivr_event=""; } $ivr_path=preg_replace('/,$/', '', $ivr_path); $ivr_duration_fmt=($ivr_duration>=3600 ? floor($ivr_duration/3600).":" : "").gmdate("i:s", $ivr_duration); $ivr_length_fmt=($ivr_length>=3600 ? floor($ivr_length/3600).":" : "").gmdate("i:s", $ivr_length); $ivr_span_events=mysqli_num_rows($ivr_rslt); return array("$ivr_length_fmt", "$ivr_duration_fmt", "$ivr_path", "$actual_start_time", "$ivr_span_HTML", "$ivr_span_events"); } function GetDNIS($uniqueid) { global $link, $DB, $did_id_info, $did_pattern_info; $did_str=""; $did_stmt="select extension, did_id from vicidial_did_log where uniqueid in ('$uniqueid')"; $did_rslt=mysqli_query($link, $did_stmt); $did_row=mysqli_fetch_array($did_rslt); $did_str=$did_row["extension"]." - ".$did_id_info["$did_row[did_id]"]; return $did_str; } function GetRecording($vicidial_id) { global $link, $DB; $rec_str=""; $rec_stmt="select filename, location, recording_id from recording_log where vicidial_id='$vicidial_id'"; $rec_rslt=mysqli_query($link, $rec_stmt); $rec_row=mysqli_fetch_array($rec_rslt); return array("$rec_row[filename]", "$rec_row[location]", "$rec_row[recording_id]"); } ?>

Hour	Duration	Event	Agent	...
".substr($ivr_row["start_time"], -8)."	$ivr_interval_duration_fmt	$ivr_event		".$ivr_row["comment_b"]."