mattf
0820807d85
Added PHP_error_reporting_OVERRIDE options for each web directory git-svn-id: svn://192.168.202.10@3863 3d104415-ff17-0410-8863-d5cf3c621b8a
752 lines
35 KiB
PHP
752 lines
35 KiB
PHP
<?php
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# VERM_IVR_rpt.inc - Vicidial Enhanced Reporting IVR report
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#
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# Copyright (C) 2024 Matt Florell <vicidial@gmail.com>, Joe Johnson <joej@vicidial.com> LICENSE: AGPLv2
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#
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# CHANGELOG:
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# 220825-1619 - First build
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# 230106-1328 - Added page flushing to show page load progress
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# 240801-1130 - Code updates for PHP8 compatibility
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#
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if (isset($_GET["page_no"])) {$page_no=$_GET["page_no"];}
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elseif (isset($_POST["page_no"])) {$page_no=$_POST["page_no"];}
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if (isset($_GET["sort_ivr_details"])) {$sort_ivr_details=$_GET["sort_ivr_details"];}
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elseif (isset($_POST["sort_ivr_details"])) {$sort_ivr_details=$_POST["sort_ivr_details"];}
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if ($non_latin < 1)
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{
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$sort_ivr_details = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_ivr_details);
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}
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else
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{
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$sort_ivr_details = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_ivr_details);
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}
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$page_no=preg_replace('/[^0-9]/', '', $page_no);
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if (!$page_no || $page_no<1) {$page_no=1;}
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$ll=($page_no-1)*20;
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$ul=($page_no*20);
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$sort_clause=" order by call_date";
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$sort_index=preg_replace('/ desc/', '', $sort_ivr_details);
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if (preg_match('/ desc$/', $sort_ivr_details))
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{
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$sort_char="↓";
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$reverse_link=preg_replace('/ desc$/', '', $sort_ivr_details);
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}
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else
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{
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$sort_char="↑";
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$reverse_link=$sort_ivr_details." desc";
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}
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$sort_ivr_details_preg=preg_replace('/ desc$/', '', $sort_ivr_details);
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$ivr_data=array();
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$ivr_data_totals=array();
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$path_data=array();
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$ivr_details=array();
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# For IVR details we can't use the comment_d clause as it kicks out records that should be in there
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$stmt="select distinct uniqueid, comment_a from live_inbound_log $live_inbound_log_SQL order by uniqueid asc";
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if ($DB) {$HTML_output.="<B>$stmt</B>";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$i=0;
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while ($row=mysqli_fetch_row($rslt))
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{
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$uniqueid=$row[0];
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$comment_a=$row[1];
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$total_call_flow="";
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$prompt_stmt="select start_time, comment_d, phone_ext from live_inbound_log where uniqueid='$uniqueid' and comment_a='$comment_a' order by start_time, comment_d asc";
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# print "$prompt_stmt\n";
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$prompt_rslt=mysql_to_mysqli($prompt_stmt, $link);
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$current_call_total_time=0;
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$prev_start_time="";
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$uid_is_valid=0;
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while ($prompt_row=mysqli_fetch_array($prompt_rslt))
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{
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$current_prompt=$prompt_row["comment_d"];
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if (preg_match("/$ivr_choice/i", $current_prompt)) # from search results
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{$uid_is_valid=1;}
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$current_start_time=$prompt_row["start_time"];
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# if (mysqli_num_rows($prompt_rslt)==1) {$prev_start_time=$current_start_time;} # Need this in case only one record is returned
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if (!$prev_start_time) {$prev_start_time=$current_start_time;}
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$array_key=preg_replace('/\>[^,]+,/', ',', $total_call_flow);
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$current_interval=strtotime("$current_start_time")-strtotime("$prev_start_time");
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$total_call_flow.="$current_prompt,";
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$array_key.="$current_prompt";
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$current_call_total_time+=$current_interval;
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if ($i>=$ll && $i<$ul || $download_rpt)
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{
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$current_call_total_time_fmt=($current_call_total_time>=3600 ? intval(floor($current_call_total_time/3600)).date(":i:s", $current_call_total_time) : intval(date("i", $current_call_total_time)).":".date("s", $current_call_total_time));
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$ivr_details["$uniqueid"]["date"]=$prev_start_time;
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$ivr_details["$uniqueid"]["caller"]=$prompt_row["phone_ext"];
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$ivr_details["$uniqueid"]["ivr"]=$current_call_total_time_fmt;
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$ivr_details["$uniqueid"]["ivr_path"]=$array_key;
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$ivr_details["$uniqueid"]["did"]=GetDID($uniqueid);
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$ivr_details["$uniqueid"]["goal"]="";
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$ivr_details["$uniqueid"]["closecallid"]="";
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GetGoal($uniqueid);
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}
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$prev_prompt=$prompt_row["comment_d"];
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$prev_start_time=$prompt_row["start_time"];
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}
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# Does uid contain IVR choice?
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if ($uid_is_valid)
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{
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$i++;
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}
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else
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{
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unset($ivr_details["$uniqueid"]);
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}
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}
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$ivr_records=$i;
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$total_pages=ceil($i/20);
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$stmt="select distinct uniqueid, comment_a from live_inbound_log $live_inbound_log_SQL and comment_d like '%>%' order by uniqueid asc";
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if ($DB) {$HTML_output.="<B>$stmt</B>";}
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$rslt=mysql_to_mysqli($stmt, $link);
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while ($row=mysqli_fetch_row($rslt))
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{
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$uniqueid=$row[0];
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$comment_a=$row[1];
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$total_call_flow="";
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$current_call_total_time=0;
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$prompt_stmt="select start_time, comment_d, phone_ext from live_inbound_log where uniqueid='$uniqueid' and comment_a='$comment_a' order by start_time, comment_d asc";
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$prompt_rslt=mysql_to_mysqli($prompt_stmt, $link);
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while ($prompt_row=mysqli_fetch_array($prompt_rslt))
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{
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$current_prompt=$prompt_row["comment_d"];
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$current_start_time=$prompt_row["start_time"];
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if (preg_match('/\>/', $current_prompt))
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{
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$array_key=preg_replace('/\>[^,]+,/', ',', $total_call_flow);
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$total_call_flow.="$current_prompt,";
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$array_key.="$current_prompt";
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$current_interval=strtotime("$current_start_time")-strtotime("$prev_start_time");
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$current_call_total_time+=$current_interval;
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$ivr_data["$array_key"]["calls"]++;
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$hangup_array=GetHangups($uniqueid);
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$ivr_data["$array_key"]["hangups"]+=$hangup_array[0];
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if ($hangup_array[0]==0)
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{
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$ivr_data["$array_key"]["goals"]++;
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$ivr_data["$array_key"]["goal_time"]+=$hangup_array[1];
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}
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else
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{
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$ivr_data["$array_key"]["goals"]+=0;
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$ivr_data["$array_key"]["goal_time"]+=0;
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}
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$ivr_data["$array_key"]["time"]+=$current_interval;
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#$ivr_details["$uniqueid"]["date"]=$prev_start_time;
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#$ivr_details["$uniqueid"]["caller"]=$prompt_row["phone_ext"];
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#$ivr_details["$uniqueid"]["ivr"]=$current_interval;
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#$ivr_details["$uniqueid"]["ivr_path"]=$array_key;
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#$ivr_details["$uniqueid"]["did"]=GetDID($uniqueid);
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#$ivr_details["$uniqueid"]["goal"]="";
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if (!$ivr_data["$array_key"]["minimum_time"]) {$ivr_data["$array_key"]["minimum_time"]=86400;}
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if (!$ivr_data["$array_key"]["maximum_time"]) {$ivr_data["$array_key"]["maximum_time"]=0;}
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if ($ivr_data["$array_key"]["minimum_time"]>$current_interval) {$ivr_data["$array_key"]["minimum_time"]=$current_interval;}
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if ($ivr_data["$array_key"]["maximum_time"]<$current_interval) {$ivr_data["$array_key"]["maximum_time"]=$current_interval;}
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GetCallPath($uniqueid, $comment_a); # , $array_key, $current_interval
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}
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$prev_prompt=$prompt_row["comment_d"];
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$prev_start_time=$prompt_row["start_time"];
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}
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}
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ksort($ivr_data);
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ksort($path_data);
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$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("IVR Traversal").": $NWB#VERM_IVR-ivr_traversal$NWE</h2>";
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$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
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$HTML_output.="<table width='100%' id='rpt_table'>\n";
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$HTML_output.="<tr class='standard_font bold'>";
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$HTML_output.="<th>"._QXZ("IVR path")."</th>";
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$HTML_output.="<th>"._QXZ("N. calls")."</th>";
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$HTML_output.="<th>"._QXZ("IVR goal report")."</th>";
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$HTML_output.="<th>"._QXZ("Success rate")."</th>";
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$HTML_output.="<th>"._QXZ("Hangups")."</th>";
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$HTML_output.="<th>"._QXZ("Attrition rate")."</th>";
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$HTML_output.="</tr>\n";
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if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
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$CSV_output["ivr_traversal"]="\""._QXZ("IVR path")."\",\""._QXZ("N. Calls")."\",\""._QXZ("IVR goal report")."\",\""._QXZ("Success rate")."\",\""._QXZ("Hangups")."\",\""._QXZ("Attrition rate")."\"\n";
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$prev_ivr_key="";
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$IVR_prompt_header=array();
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$IVR_prompt_subrows="";
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foreach ($ivr_data as $ivr_path => $data)
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{
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if (preg_match("/$ivr_choice/i", $ivr_path)) # from search results
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{
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$ivr_path_array=explode(">", $ivr_path);
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$ivr_path_base=$ivr_path_array[0]."-TOTAL";
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$ivr_prompt=$ivr_path_array[1];
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$ivr_data["$ivr_path_base"]["calls"]+=$data["calls"];
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$ivr_data["$ivr_path_base"]["hangups"]+=$data["hangups"];
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$ivr_data["$ivr_path_base"]["time"]+=$data["time"];
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$ivr_data["$ivr_path_base"]["goals"]+=$data["goals"];
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$ivr_data["$ivr_path_base"]["goal_time"]+=$data["goal_time"];
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if (!$ivr_data["$ivr_path_base"]["minimum_time"]) {$ivr_data["$ivr_path_base"]["minimum_time"]=86400;}
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if (!$ivr_data["$ivr_path_base"]["maximum_time"]) {$ivr_data["$ivr_path_base"]["maximum_time"]=0;}
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if ($ivr_data["$ivr_path_base"]["minimum_time"]>$ivr_data["$ivr_path"]["minimum_time"]) {$ivr_data["$ivr_path_base"]["minimum_time"]=$ivr_data["$ivr_path"]["minimum_time"];}
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if ($ivr_data["$ivr_path_base"]["maximum_time"]<$ivr_data["$ivr_path"]["maximum_time"]) {$ivr_data["$ivr_path_base"]["maximum_time"]=$ivr_data["$ivr_path"]["maximum_time"];}
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/*
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if ($prev_ivr_key!=$ivr_path_base)
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{
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$HTML_output.="<tr class='standard_font bold'>";
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$HTML_output.="<th>".$callmenu_names["$ivr_prompt"]."</th>";
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$HTML_output.="<th>".$IVR_prompt_header["$ivr_prompt"]["calls"]."</th>";
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$HTML_output.="<th>IVR goal report</th>";
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$HTML_output.="<th>Success rate</th>";
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$HTML_output.="<th>Hangups</th>";
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$HTML_output.="<th>Attrition rate</th>";
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$HTML_output.="</tr>";
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$IVR_prompt_header=array();
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}
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$prev_ivr_key=$ivr_path_base;
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*/
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}
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}
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ksort($ivr_data); # Again, so we have totals
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# print_r($ivr_data);
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foreach ($ivr_data as $ivr_path => $data)
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{
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if(preg_match("/$ivr_choice/i", $ivr_path)) # from search results
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{
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if(preg_match('/\-TOTAL$/', $ivr_path))
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{
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$ivr_value="";
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$ivr_base=preg_replace('/\-TOTAL$/', '', $ivr_path);
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$ivr_array=explode(",", $ivr_base);
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for($i=0; $i<count($ivr_array); $i++)
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{
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# if ($callmenu_names["$ivr_array[$i]"]) {$ivr_base=preg_replace("/$ivr_array[$i]/", $callmenu_names["$ivr_array[$i]"], $ivr_base);}
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$ivr_value.=$ivr_array[$i].($callmenu_names["$ivr_array[$i]"] ? " - ".$callmenu_names["$ivr_array[$i]"] : "")." => ";
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}
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# $ivr_value=$ivr_base." - ".$callmenu_names["$ivr_base"];
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# $CSV_ivr_value=$ivr_base." - ".$callmenu_names["$ivr_base"];
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$ivr_value=preg_replace('/ \=\> $/', "", $ivr_value);
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$CSV_ivr_value=$ivr_value;
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}
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else
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{
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$ivr_value=preg_replace("/^$ivr_base\>/", " # ", $ivr_path);
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$CSV_ivr_value=preg_replace("/^$ivr_base\>/", " # ", $ivr_path);
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}
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$HTML_output.="<tr class='standard_font_small'>";
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$HTML_output.="<td>".$ivr_value."</td>";
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$HTML_output.="<td>".$data["calls"]."</td>";
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$HTML_output.="<td>".$data["goals"]."</td>";
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$HTML_output.="<td>".sprintf("%.1f", (MathZDC(100*($data["calls"]-$data["hangups"]), $data["calls"])))." %</td>";
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$HTML_output.="<td>".$data["hangups"]."</td>";
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$HTML_output.="<td>".sprintf("%.1f", (MathZDC(100*$data["hangups"], $data["calls"])))." %</td>";
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$HTML_output.="</tr>\n";
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if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
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$CSV_output["ivr_traversal"].="\"".$CSV_ivr_value."\",\"".$data["calls"]."\",\"".($data["calls"]-$data["hangups"])."\",\"".sprintf("%.1f", (MathZDC(100*($data["calls"]-$data["hangups"]), $data["calls"])))." %\",\"".$data["hangups"]."\",\"".sprintf("%.1f", (MathZDC(100*$data["hangups"], $data["calls"])))." %\"\n";
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if(preg_match('/\-TOTAL$/', $ivr_path)) {unset($ivr_data["$ivr_path"]);} # Remove total, don't need anymore
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}
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}
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$HTML_output.="<tr class='export_row'>";
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# $HTML_output.="<td class='export_row_cell' colspan='6'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=ivr_traversal\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
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$HTML_output.="<td class='export_row_cell' colspan='6'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('IVR', 'ivr_traversal')\" title=\"Export as a CSV file\" value='CSV'></td>";
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$HTML_output.="</tr>";
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$HTML_output.="</table>\n";
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if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
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# print $HTML_output; die;
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# print_r($ivr_data); die;
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# IVR traversal & timing output
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$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("IVR Timing").": $NWB#VERM_IVR-ivr_timing$NWE</h2>";
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$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
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$HTML_output.="<table width='100%' id='rpt_table'>\n";
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$HTML_output.="<tr class='standard_font bold'>";
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$HTML_output.="<th>"._QXZ("IVR path")."</th>";
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$HTML_output.="<th>"._QXZ("N. calls")."</th>";
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$HTML_output.="<th>"._QXZ("Average time")."</th>";
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$HTML_output.="<th>"._QXZ("Total time")."</th>";
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$HTML_output.="<th>"._QXZ("Minimum time")."</th>";
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$HTML_output.="<th>"._QXZ("Maximum time")."</th>";
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$HTML_output.="</tr>\n";
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if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
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$CSV_output["ivr_timing"]="\""._QXZ("IVR path")."\",\""._QXZ("N. Calls")."\",\""._QXZ("Average time")."\",\""._QXZ("Total time")."\",\""._QXZ("Minimum time")."\",\""._QXZ("Maximum time")."\"\n";
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foreach ($ivr_data as $comment_d => $data)
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{
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if (preg_match("/$ivr_choice/i", $comment_d)) # from search results
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{
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$base_path=preg_replace('/\>.+$/', '', $comment_d);
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$selection=preg_replace('/^[^\>]+\>/', '', $comment_d);
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if(!$prev_base_path) {$prev_base_path=$base_path;}
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if (!$total_minimum_time) {$total_minimum_time=86400;}
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if (!$total_maximum_time) {$total_maximum_time=0;}
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if ($prev_base_path!=$base_path)
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{
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# Calculate totals for base path
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$total_success_rate=sprintf("%.1f", (100*MathZDC(($total_prompt_calls-$total_prompt_hangups), $total_prompt_calls)));
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$total_hangup_rate=sprintf("%.1f", (100*MathZDC($total_prompt_hangups, $total_prompt_calls)));
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$total_average_sec=round(MathZDC($total_prompt_time, $total_prompt_calls));
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$base_average_time=($total_average_sec>=3600 ? intval(floor($total_average_sec/3600)).date(":i:s", $total_average_sec) : intval(date("i", $total_average_sec)).":".date("s", $total_average_sec));
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$base_total_time=($total_prompt_time>=3600 ? intval(floor($total_prompt_time/3600)).date(":i:s", $total_prompt_time) : intval(date("i", $total_prompt_time)).":".date("s", $total_prompt_time));
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$base_minimum_time=($total_minimum_time>=3600 ? intval(floor($total_minimum_time/3600)).date(":i:s", $total_minimum_time) : intval(date("i", $total_minimum_time)).":".date("s", $total_minimum_time));
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$base_maximum_time=($total_maximum_time>=3600 ? intval(floor($total_maximum_time/3600)).date(":i:s", $total_maximum_time) : intval(date("i", $total_maximum_time)).":".date("s", $total_maximum_time));
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$base_path_array=explode(",", $prev_base_path);
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for ($i=0; $i<count($base_path_array); $i++)
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{
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$base_path_array[$i].=" - ".$callmenu_names["$base_path_array[$i]"];
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}
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$base_path_output=implode(" => ", $base_path_array);
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#$traversal_header="$base_path_output -> $total_prompt_calls, ".($total_prompt_calls-$total_prompt_hangups).", $total_success_rate %, $total_prompt_hangups, $total_hangup_rate %\n";
|
|
#$traversal_output.=$traversal_header.$traversal_outputs."\n";
|
|
|
|
# $time_header="$base_path_output -> $total_prompt_calls, $base_average_time, $base_total_time, $base_minimum_time, $base_maximum_time \n";
|
|
# $CSV_time_output.=$time_header.$CSV_time_outputs."\n";
|
|
|
|
$HTML_subheader="<tr class='standard_font_small'><td>$base_path_output</td><td>$total_prompt_calls</td><td>$base_average_time</td><td>$base_total_time</td><td>$base_minimum_time</td><td>$base_maximum_time</td></tr>";
|
|
$HTML_output.=$HTML_subheader.$HTML_datarows;
|
|
$HTML_datarows="";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
|
|
$CSV_header="\"$base_path_output\",\"$total_prompt_calls\",\"$base_average_time\",\"$base_total_time\",\"$base_minimum_time\",\"$base_maximum_time\"\n";
|
|
$CSV_output["ivr_timing"].=$CSV_header.$CSV_row_output;
|
|
$CSV_row_output="";
|
|
|
|
|
|
# Reset data
|
|
$traversal_outputs="";
|
|
$CSV_time_outputs="";
|
|
$total_prompt_calls=0;
|
|
$total_prompt_hangups=0;
|
|
$total_prompt_time=0;
|
|
$total_minimum_time=86400;
|
|
$total_maximum_time=0;
|
|
}
|
|
|
|
$average_sec=round(MathZDC($data["time"], $data["calls"]));
|
|
$average_time=($average_sec>=3600 ? intval(floor($average_sec/3600)).date(":i:s", $average_sec) : intval(date("i", $average_sec)).":".date("s", $average_sec));
|
|
$total_time=($data["time"]>=3600 ? intval(floor($data["time"]/3600)).date(":i:s", $data["time"]) : intval(date("i", $data["time"])).":".date("s", $data["time"]));
|
|
$minimum_time=($data["minimum_time"]>=3600 ? intval(floor($data["minimum_time"]/3600)).date(":i:s", $data["minimum_time"]) : intval(date("i", $data["minimum_time"])).":".date("s", $data["minimum_time"]));
|
|
$maximum_time=($data["maximum_time"]>=3600 ? intval(floor($data["maximum_time"]/3600)).date(":i:s", $data["maximum_time"]) : intval(date("i", $data["maximum_time"])).":".date("s", $data["maximum_time"]));
|
|
|
|
$success_rate=sprintf("%.1f", (100*(MathZDC(($data["calls"]-$data["hangups"]), $data["calls"]))));
|
|
$hangup_rate=sprintf("%.1f", (100*(MathZDC($data["hangups"], $data["calls"]))));
|
|
#$traversal_outputs.=" - $selection -> ".$data["calls"].", ".($data["calls"]-$data["hangups"]).", $success_rate %, ".$data["hangups"].", $hangup_rate % \n";
|
|
#$CSV_time_outputs.=" - $selection -> ".$data["calls"].", $average_time, $total_time, $minimum_time, $maximum_time\n";
|
|
$HTML_datarows.="<tr class='standard_font_small'><td> # $selection</td><td>".$data["calls"]."</td><td>$average_time</td><td>$total_time</td><td>$minimum_time</td><td>$maximum_time</td></tr>\n";
|
|
$CSV_row_output.="\" # $selection\",\"".$data["calls"]."\",\"$average_time\",\"$total_time\",\"$minimum_time\",\"$maximum_time\"\n";
|
|
$total_prompt_calls+=$data["calls"];
|
|
$total_prompt_hangups+=$data["hangups"];
|
|
$total_prompt_time+=$data["time"];
|
|
|
|
if ($total_minimum_time>$data["minimum_time"]) {$total_minimum_time=$data["minimum_time"];}
|
|
if ($total_maximum_time<$data["maximum_time"]) {$total_maximum_time=$data["maximum_time"];}
|
|
|
|
$prev_base_path=$base_path;
|
|
}
|
|
}
|
|
|
|
$total_average_sec=round(MathZDC($total_prompt_time, $total_prompt_calls));
|
|
$base_average_time=($total_average_sec>=3600 ? intval(floor($total_average_sec/3600)).date(":i:s", $total_average_sec) : intval(date("i", $total_average_sec)).":".date("s", $total_average_sec));
|
|
$base_total_time=($total_prompt_time>=3600 ? intval(floor($total_prompt_time/3600)).date(":i:s", $total_prompt_time) : intval(date("i", $total_prompt_time)).":".date("s", $total_prompt_time));
|
|
$base_minimum_time=($total_minimum_time>=3600 ? intval(floor($total_minimum_time/3600)).date(":i:s", $total_minimum_time) : intval(date("i", $total_minimum_time)).":".date("s", $total_minimum_time));
|
|
$base_maximum_time=($total_maximum_time>=3600 ? intval(floor($total_maximum_time/3600)).date(":i:s", $total_maximum_time) : intval(date("i", $total_maximum_time)).":".date("s", $total_maximum_time));
|
|
|
|
#$traversal_header="$prev_base_path -> $total_prompt_calls, ".($total_prompt_calls-$total_prompt_hangups).", $total_success_rate %, $total_prompt_hangups, $total_hangup_rate %\n";
|
|
#$traversal_output.=$traversal_header.$traversal_outputs;
|
|
|
|
# $time_header="$prev_base_path -> $total_prompt_calls, $base_average_time, $base_total_time, $base_minimum_time, $base_maximum_time \n";
|
|
# $CSV_time_output.=$time_header.$CSV_time_outputs."\n";
|
|
|
|
$HTML_subheader="<tr class='standard_font_small'><td>$prev_base_path - $callmenu_names[$prev_base_path]</td><td>$total_prompt_calls</td><td>$base_average_time</td><td>$base_total_time</td><td>$base_minimum_time</td><td>$base_maximum_time</td></tr>\n";
|
|
$HTML_output.=$HTML_subheader.$HTML_datarows;
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' colspan='6'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=ivr_timing\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='6'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('IVR', 'ivr_timing')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>\n";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
|
|
$CSV_header="\"$prev_base_path - $callmenu_names[$prev_base_path]\",\"$total_prompt_calls\",\"$base_average_time\",\"$base_total_time\",\"$base_minimum_time\",\"$base_maximum_time\"\n";
|
|
$CSV_output["ivr_timing"].=$CSV_header.$CSV_row_output;
|
|
|
|
# print $CSV_time_output;
|
|
|
|
# print $CSV_output["ivr_timing"]; die;
|
|
|
|
# print $HTML_output;
|
|
|
|
# IVR goal output
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("IVR Goals").": $NWB#VERM_IVR-ivr_goals$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>\n";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<th>"._QXZ("Goal")."</th>";
|
|
$HTML_output.="<th>"._QXZ("IVR path")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Selection")."</th>";
|
|
$HTML_output.="<th>"._QXZ("N. calls")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Average time")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Minimum time")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Maximum time")."</th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["ivr_goal"]="\""._QXZ("Goal")."\",\""._QXZ("IVR path")."\",\""._QXZ("Selection")."\",\""._QXZ("N. calls")."\",\""._QXZ("Average time")."\",\""._QXZ("Minimum time")."\",\""._QXZ("Maximum time")."\"\n";
|
|
|
|
foreach ($path_data as $goal => $path)
|
|
{
|
|
ksort($path);
|
|
foreach ($path as $key => $data)
|
|
{
|
|
if (preg_match("/$ivr_choice/i", $key)) # from search results
|
|
{
|
|
$key_array=explode(">", $key);
|
|
|
|
$final_key_path="";
|
|
$ivr_array=explode(",", $key_array[0]);
|
|
for($i=0; $i<count($ivr_array); $i++)
|
|
{
|
|
# if ($callmenu_names["$ivr_array[$i]"]) {$ivr_base=preg_replace("/$ivr_array[$i]/", $callmenu_names["$ivr_array[$i]"], $ivr_base);}
|
|
$final_key_path.=$ivr_array[$i].($callmenu_names["$ivr_array[$i]"] ? " - ".$callmenu_names["$ivr_array[$i]"] : "")." => ";
|
|
}
|
|
$final_key_path=preg_replace('/ \=\> $/', "", $final_key_path);
|
|
$CSV_final_key_path=$final_key_path;
|
|
|
|
$average_sec=round(MathZDC($data["time"], $data["calls"]));
|
|
$average_time=($average_sec>=3600 ? intval(floor($average_sec/3600)).date(":i:s", $average_sec) : intval(date("i", $average_sec)).":".date("s", $average_sec));
|
|
$minimum_time=($data["minimum_time"]>=3600 ? intval(floor($data["minimum_time"]/3600)).date(":i:s", $data["minimum_time"]) : intval(date("i", $data["minimum_time"])).":".date("s", $data["minimum_time"]));
|
|
$maximum_time=($data["maximum_time"]>=3600 ? intval(floor($data["maximum_time"]/3600)).date(":i:s", $data["maximum_time"]) : intval(date("i", $data["maximum_time"])).":".date("s", $data["maximum_time"]));
|
|
|
|
$HTML_output.="<tr class='standard_font_small'>";
|
|
$HTML_output.="<td>"._QXZ("Campaign/ingroup").": ".$ingroup_names["$goal"]."</td>";
|
|
# $HTML_output.="<td>".$key_array[0]." - ".$callmenu_names["$key_array[0]"]."</td>";
|
|
$HTML_output.="<td>".$final_key_path."</td>";
|
|
$HTML_output.="<td>".$key_array[1]."</td>";
|
|
$HTML_output.="<td>".$data["calls"]."</td>";
|
|
$HTML_output.="<td>".$average_time."</td>";
|
|
$HTML_output.="<td>".$minimum_time."</td>";
|
|
$HTML_output.="<td>".$maximum_time."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
|
|
$CSV_output["ivr_goal"].="\""._QXZ("Campaign/ingroup").": ".$ingroup_names["$goal"]."\",";
|
|
# $CSV_output["ivr_goal"].="\"".$key_array[0]." - ".$callmenu_names["$key_array[0]"]."\",";
|
|
$CSV_output["ivr_goal"].="\"".$CSV_final_key_path."\",";
|
|
$CSV_output["ivr_goal"].="\"".$key_array[1]."\",";
|
|
$CSV_output["ivr_goal"].="\"".$data["calls"]."\",";
|
|
$CSV_output["ivr_goal"].="\"".$average_time."\",";
|
|
$CSV_output["ivr_goal"].="\"".$minimum_time."\",";
|
|
$CSV_output["ivr_goal"].="\"".$maximum_time."\"";
|
|
$CSV_output["ivr_goal"].="\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' colspan='7'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=ivr_goal\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='7'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('IVR', 'ivr_goal')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
|
|
#############################
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header' id='sid_anchor'>"._QXZ("IVR Details").": $NWB#VERM_IVR-ivr_details$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>\n";
|
|
$HTML_output.="<tr class='export_row'>";
|
|
$HTML_output.="<td class='export_row_cell' align='left'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '1')\" title=\"First page\" value='|<'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '".($page_no-1)."')\" title=\"Prev page\" value='<<'>";
|
|
$HTML_output.="</td>";
|
|
$HTML_output.="<td class='export_row_cell' align='center' colspan='5'> </td>";
|
|
$HTML_output.="<td class='export_row_cell' align='right'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '".($page_no<$total_pages ? $page_no+1 : $total_pages)."')\" title=\"Next page\" value='>>'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '".($total_pages)."')\" title=\"Last page\" value='>|'>";
|
|
$HTML_output.="</td>";
|
|
$HTML_output.="</tr>";
|
|
|
|
$ivr_details_columns=array(
|
|
_QXZ("Date") => "date",
|
|
_QXZ("Caller") => "caller",
|
|
_QXZ("IVR") => "ivr",
|
|
_QXZ("IVR Path") => "ivr_path",
|
|
_QXZ("DID") => "did",
|
|
_QXZ("Goal") => "goal",
|
|
);
|
|
|
|
$CSV_output["ivr_details"]="";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
foreach ($ivr_details_columns as $display_name => $column_name)
|
|
{
|
|
if ($display_name!="uniqueid")
|
|
{
|
|
$CSV_output["ivr_details"].="\"$display_name\",";
|
|
# $HTML_output.="<th><a class='header_link' name='call_detail_sort_".$column_name."' id='call_detail_sort_".$column_name."' href='".$PHP_SELF."?sort_ivr_details=".($column_name==$sort_ivr_details_preg ? "$reverse_link" : "$column_name")."&page_no=".$page_no."#call_detail_sort_".$column_name."'>".$display_name.($column_name==$sort_ivr_details_preg ? " $sort_char" : "")."</a></th>";
|
|
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='".$display_name.($column_name==$sort_ivr_details_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_ivr_details').value='".($column_name==$sort_ivr_details_preg ? "$reverse_link" : "$column_name")."'; this.form.action+='#sid_anchor'; this.form.submit()\"></th>\n";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
}
|
|
}
|
|
$CSV_output["ivr_details"].="\n";
|
|
$HTML_output.="<th> </th></tr>\n";
|
|
|
|
if ($sort_index)
|
|
{
|
|
foreach ($ivr_details as $sorting_array) {
|
|
$sort_array_holder[] = $sorting_array["$sort_index"];
|
|
}
|
|
if (preg_match('/ desc$/', $sort_ivr_details))
|
|
{
|
|
array_multisort($sort_array_holder,SORT_DESC, SORT_STRING,$ivr_details);
|
|
}
|
|
else
|
|
{
|
|
array_multisort($sort_array_holder,SORT_ASC, SORT_STRING,$ivr_details);
|
|
}
|
|
}
|
|
|
|
foreach ($ivr_details as $uniqueid => $data_row)
|
|
{
|
|
$detail_id=$uniqueid;
|
|
|
|
if (preg_match("/$ivr_choice/i", $data_row["ivr_path"])) # from search results
|
|
{
|
|
|
|
$HTML_output.="<tr class='standard_font_small'>";
|
|
foreach ($data_row as $key => $value)
|
|
{
|
|
if ($key=="closecallid")
|
|
{
|
|
$detail_id.="|$value";
|
|
}
|
|
else
|
|
{
|
|
if ($key=="date")
|
|
{
|
|
$myDateTime = DateTime::createFromFormat('Y-m-d H:i:s', $value);
|
|
$value = $myDateTime->format('m/d - H:i:s');
|
|
}
|
|
if ($key=="goal")
|
|
{
|
|
$value=$ingroup_names["$value"];
|
|
}
|
|
|
|
if ($key=="ivr_path")
|
|
{
|
|
$final_key_path="";
|
|
$ivr_path_array=explode(">", $value);
|
|
$ivr_array=explode(",", $ivr_path_array[0]);
|
|
for($i=0; $i<count($ivr_array); $i++)
|
|
{
|
|
# if ($callmenu_names["$ivr_array[$i]"]) {$ivr_base=preg_replace("/$ivr_array[$i]/", $callmenu_names["$ivr_array[$i]"], $ivr_base);}
|
|
$final_key_path.=$ivr_array[$i].($callmenu_names["$ivr_array[$i]"] ? " - ".$callmenu_names["$ivr_array[$i]"] : "")." => ";
|
|
}
|
|
$final_key_path=preg_replace('/ \=\> $/', "", $final_key_path)." > ".$ivr_path_array[1];
|
|
$value=$final_key_path;
|
|
}
|
|
|
|
|
|
$HTML_output.="<td>".$value."</td>";
|
|
$CSV_output["ivr_details"].="\"".$value."\",";
|
|
}
|
|
}
|
|
$HTML_output.="<td><a onClick=\"ShowCallDetails('$detail_id', 'ivr')\"><svg width='20' height='20' viewBox='0 0 20 20' data-svg='search'><circle fill='none' stroke='#000' stroke-width='1.1' cx='9' cy='9' r='7'></circle><path fill='none' stroke='#000' stroke-width='1.1' d='M14,14 L18,18 L14,14 Z'></path></svg></a></td>";
|
|
|
|
$CSV_output["ivr_details"].="\n";
|
|
|
|
$HTML_output.="</tr>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
}
|
|
}
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' align='left'><B><a class='header_link' href='".$PHP_SELF."?sort_ivr_details=".$sort_ivr_details."&page_no=1#page_anchor' alt='First page of results'>|<</a> <a class='header_link' href='".$PHP_SELF."?sort_ivr_details=".$sort_ivr_details."&page_no=".($page_no-1)."#page_anchor' alt='Prev page of results'><<</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='left'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '1')\" title=\"First page\" value='|<'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '".($page_no-1)."')\" title=\"Prev page\" value='<<'>";
|
|
$HTML_output.="</td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='center' colspan='5'>"._QXZ("Export as")."... <a href=\"".$PHP_SELF."?download_rpt=ivr_details&sort_ivr_details=".$sort_ivr_details."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a> "._QXZ("Current page").": $page_no / $total_pages</td>";
|
|
$HTML_output.="<td class='export_row_cell' align='center' colspan='5'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('IVR', 'ivr_details')\" title=\"Export as a CSV file\" value='CSV'> "._QXZ("Current page").": $page_no / $total_pages</td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='right'><B><a class='header_link' href='".$PHP_SELF."?sort_ivr_details=".$sort_ivr_details."&page_no=".($page_no+1)."#page_anchor' alt='Next page of results'>>></a> <a class='header_link' href='".$PHP_SELF."?sort_ivr_details=".$sort_ivr_details."&page_no=".($total_pages-1)."#page_anchor' alt='Last page of results'>>|</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='right'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '".($page_no<$total_pages ? $page_no+1 : $total_pages)."')\" title=\"Next page\" value='>>'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('IVR', '".($total_pages)."')\" title=\"Last page\" value='>|'>";
|
|
$HTML_output.="</td>";
|
|
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="<input type=hidden name=page_no id=page_no value='$page_no'>";
|
|
$HTML_output.="<input type='hidden' name='sort_ivr_details' id='sort_ivr_details' value='$sort_ivr_details'>";
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
|
|
if (is_array($ivr_survey_ingroups_detail) && count($ivr_survey_ingroups_detail)>0)
|
|
{
|
|
require("VERM_IVR_survey_details.inc");
|
|
}
|
|
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
|
|
if ($download_rpt)
|
|
{
|
|
$data_to_download=$CSV_output["$download_rpt"];
|
|
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "IVR_RPT_".$download_rpt."_".$FILE_TIME.".csv";
|
|
header('Content-type: application/octet-stream');
|
|
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$data_to_download";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
# $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
# if ($DB) {echo "|$stmt|\n";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
}
|
|
|
|
|
|
echo $HTML_output;
|
|
?>
|
|
|
|
<?php
|
|
function GetHangups($call_uniqueid)
|
|
{
|
|
global $DB, $link;
|
|
$hangups=array("AFTHRS", "NANQUE");
|
|
$status="";
|
|
|
|
$vcl_stmt="select status, campaign_id, queue_seconds from vicidial_closer_log where uniqueid='$call_uniqueid' order by call_date asc limit 1";
|
|
$vcl_rslt=mysql_to_mysqli($vcl_stmt, $link);
|
|
while ($vcl_row=mysqli_fetch_row($vcl_rslt))
|
|
{
|
|
# if (!in_array("$vcl_row[0]", $hangups))
|
|
# {
|
|
return array(0, $vcl_row[2]);
|
|
# }
|
|
}
|
|
return array(1, 0);
|
|
}
|
|
|
|
function GetGoal($call_uniqueid)
|
|
{
|
|
global $DB, $link, $path_data, $ivr_details, $array_key;
|
|
$vcl_stmt="select campaign_id, closecallid from vicidial_closer_log where uniqueid='$call_uniqueid' order by call_date asc limit 1";
|
|
#print $vcl_stmt."\n";
|
|
$vcl_rslt=mysql_to_mysqli($vcl_stmt, $link);
|
|
while ($vcl_row=mysqli_fetch_row($vcl_rslt))
|
|
{
|
|
$ivr_details["$call_uniqueid"]["goal"]=$vcl_row[0];
|
|
$ivr_details["$call_uniqueid"]["closecallid"]=$vcl_row[1];
|
|
}
|
|
}
|
|
|
|
function GetCallPath($call_uniqueid, $comment_a)
|
|
{
|
|
global $DB, $link, $path_data, $array_key;
|
|
$vcl_stmt="select campaign_id from vicidial_closer_log where uniqueid='$call_uniqueid' order by call_date asc limit 1";
|
|
#print $vcl_stmt."\n";
|
|
$vcl_rslt=mysql_to_mysqli($vcl_stmt, $link);
|
|
while ($vcl_row=mysqli_fetch_row($vcl_rslt))
|
|
{
|
|
$path_data["$vcl_row[0]"]["$array_key"]["calls"]++;
|
|
# $ivr_details["$call_uniqueid"]["goal"]=$vcl_row[0];
|
|
|
|
$time_stmt="select timestampdiff(SECOND, min(start_time), max(start_time)) from live_inbound_log where uniqueid='$call_uniqueid' and comment_a='$comment_a'";
|
|
$time_rslt=mysql_to_mysqli($time_stmt, $link);
|
|
if (mysqli_num_rows($time_rslt)>0)
|
|
{
|
|
$time_row=mysqli_fetch_row($time_rslt);
|
|
$total_call_time=$time_row[0];
|
|
|
|
$path_data["$vcl_row[0]"]["$array_key"]["time"]+=$total_call_time;
|
|
|
|
if (!$path_data["$vcl_row[0]"]["$array_key"]["minimum_time"]) {$path_data["$vcl_row[0]"]["$array_key"]["minimum_time"]=86400;}
|
|
if (!$path_data["$vcl_row[0]"]["$array_key"]["maximum_time"]) {$path_data["$vcl_row[0]"]["$array_key"]["maximum_time"]=0;}
|
|
|
|
if ($path_data["$vcl_row[0]"]["$array_key"]["minimum_time"]>$total_call_time) {$path_data["$vcl_row[0]"]["$array_key"]["minimum_time"]=$total_call_time;}
|
|
if ($path_data["$vcl_row[0]"]["$array_key"]["maximum_time"]<$total_call_time) {$path_data["$vcl_row[0]"]["$array_key"]["maximum_time"]=$total_call_time;}
|
|
}
|
|
}
|
|
}
|
|
|
|
function GetDID($uniqueid)
|
|
{
|
|
global $link, $DB, $did_id_info, $did_pattern_info;
|
|
|
|
$did_str="";
|
|
|
|
$did_stmt="select extension, did_id from vicidial_did_log where uniqueid in ('$uniqueid')";
|
|
$did_rslt=mysqli_query($link, $did_stmt);
|
|
$did_row=mysqli_fetch_array($did_rslt);
|
|
$did_str=$did_row["extension"]." - ".$did_id_info["$did_row[did_id]"];
|
|
|
|
return $did_str;
|
|
}
|
|
|
|
?>
|