mattf
0820807d85
Added PHP_error_reporting_OVERRIDE options for each web directory git-svn-id: svn://192.168.202.10@3863 3d104415-ff17-0410-8863-d5cf3c621b8a
1872 lines
72 KiB
PHP
1872 lines
72 KiB
PHP
<?php
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# AST_OUTBOUNDsummary_interval.php
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#
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# Copyright (C) 2024 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 091128-0311 - First build
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# 091129-0017 - Added Sales-type and DNC-type tallies
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110703-1825 - Added download option
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# 111104-1205 - Added user_group and calltime restrictions
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# 120224-0910 - Added HTML display option with bar graphs
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# 130414-0119 - Added report logging
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# 130610-1000 - Finalized changing of all ereg instances to preg
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# 130621-0730 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130901-2024 - Changed to mysqli PHP functions
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# 140108-0734 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141114-0822 - Finalized adding QXZ translation to all admin files
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# 141230-0912 - Added code for on-the-fly language translations display
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# 150516-1305 - Fixed Javascript element problem, Issue #857
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# 151125-1632 - Added search archive option
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# 160227-1136 - Uniform form format
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# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
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# 170220-2040 - Fixed bug causing sale/dncs to be counted multiple times when dispos repeated between campaigns
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# 170227-1709 - Fix for default HTML report format, issue #997
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# 170409-1555 - Added IP List validation code
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# 170829-0040 - Added screen color settings, fixed display bug
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# 171012-2015 - Fixed javascript/apache errors with graphs
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# 180507-2315 - Added new help display
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# 191013-0813 - Fixes for PHP7
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# 220302-1007 - Added allow_web_debug system setting
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# 240801-1130 - Code updates for PHP8 compatibility
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["time_interval"])) {$time_interval=$_GET["time_interval"];}
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elseif (isset($_POST["time_interval"])) {$time_interval=$_POST["time_interval"];}
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if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];}
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elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];}
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if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];}
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elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];}
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if (isset($_GET["bareformat"])) {$bareformat=$_GET["bareformat"];}
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elseif (isset($_POST["bareformat"])) {$bareformat=$_POST["bareformat"];}
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if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
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elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$MT[0]='0';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!is_array($group)) {$group = array();}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($include_rollover)<2) {$include_rollover='NO';}
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$report_name = 'Outbound Summary Interval Report';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_text.="function openNewWindow(url)\n";
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$JS_text.=" {\n";
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$JS_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
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$JS_text.=" }\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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$SSallow_web_debug = $row[7];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$query_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $query_date);
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$end_date = preg_replace('/[^- \:\_0-9a-zA-Z]/', '', $end_date);
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$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
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$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit);
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$report_display_type = preg_replace('/[^-_0-9a-zA-Z]/', '', $report_display_type);
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$file_download = preg_replace('/[^-_0-9a-zA-Z]/', '', $file_download);
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$search_archived_data = preg_replace('/[^-_0-9a-zA-Z]/', '', $search_archived_data);
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$time_interval = preg_replace('/[^-_0-9a-zA-Z]/', '', $time_interval);
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$print_calls = preg_replace('/[^-_0-9a-zA-Z]/', '', $print_calls);
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$include_rollover = preg_replace('/[^-_0-9a-zA-Z]/', '', $include_rollover);
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$bareformat = preg_replace('/[^-_0-9a-zA-Z]/', '', $bareformat);
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$costformat = preg_replace('/[^-_0-9a-zA-Z]/', '', $costformat);
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# Variables filtered further down in the code
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# $group
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$shift = preg_replace('/[^-_0-9a-zA-Z]/', '', $shift);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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$shift = preg_replace('/[^-_0-9\p{L}]/u', '', $shift);
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}
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$log_tables_array=array("vicidial_log", "vicidial_closer_log", "vicidial_agent_log");
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for ($t=0; $t<count($log_tables_array); $t++)
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{
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$table_name=$log_tables_array[$t];
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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}
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if ($search_archived_data)
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{
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$vicidial_log_table=use_archive_table("vicidial_log");
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$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
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$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
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}
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else
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{
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$vicidial_log_table="vicidial_log";
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$vicidial_closer_log_table="vicidial_closer_log";
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$vicidial_agent_log_table="vicidial_agent_log";
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}
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#############
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$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$gmt_conf_ct = mysqli_num_rows($rslt);
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$dst = date("I");
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if ($gmt_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$local_gmt = $row[0];
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$epoch_offset = (($local_gmt + $dst) * 3600);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT full_name,user_level,user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
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$rslt=mysql_to_mysqli($stmt, $link);
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$records_to_print = mysqli_num_rows($rslt);
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if ($records_to_print > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$full_name = $row[0];
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$user_level = $row[1];
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$user_group = $row[2];
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_call_times from vicidial_user_groups where user_group='$user_group';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$records_to_print = mysqli_num_rows($rslt);
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if ($records_to_print > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_call_times = $row[2];
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if ( (!preg_match("/ALL-CAMPAIGNS/i",$row[0])) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace('/\s\-/i', '',$row[0]);
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$rawLOGallowed_campaignsSQL = preg_replace('/\s/i', '\',\'',$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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}
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else
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{
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echo _QXZ("Campaigns Permissions Error").": |$PHP_AUTH_USER|$user_group|\n";
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exit;
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$i=0;
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$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
$group[$i] = preg_replace('/[^-_0-9\p{L}]/u', '', $group[$i]);
|
|
$group_string .= "$group[$i]|";
|
|
$i++;
|
|
}
|
|
|
|
$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$campaigns_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$groups=array();
|
|
$group_names=array();
|
|
while ($i < $campaigns_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$groups[$i] = $row[0];
|
|
$group_names[$i] = $row[1];
|
|
if (preg_match('/\-\-ALL\-\-/i',$group_string))
|
|
{$group[$i] = $row[0];}
|
|
$i++;
|
|
}
|
|
|
|
if ($DB) {$MAIN.="$group_string|$i\n";}
|
|
|
|
$rollover_groups_count=0;
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
$group_cname=array();
|
|
while($i < $group_ct)
|
|
{
|
|
$stmt="select campaign_name from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$campaign_names_to_print = mysqli_num_rows($rslt);
|
|
if ($campaign_names_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_cname[$i] = $row[0];
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$in_groups_to_print = mysqli_num_rows($rslt);
|
|
if ($in_groups_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_drop_SQL .= "'$row[0]',";
|
|
|
|
$rollover_groups_count++;
|
|
}
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{
|
|
$group_SQL = "";
|
|
$group_drop_SQL = "";
|
|
}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_drop_SQL = preg_replace('/,$/i', '',$group_drop_SQL);
|
|
$both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
|
|
$both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
|
|
$group_SQLand = "and campaign_id IN($group_SQL)";
|
|
$group_SQL = "where campaign_id IN($group_SQL)";
|
|
$group_drop_SQLand = "and campaign_id IN($group_drop_SQL)";
|
|
$group_drop_SQL = "where campaign_id IN($group_drop_SQL)";
|
|
}
|
|
|
|
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$statcats_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$vsc_id=array();
|
|
$vsc_name=array();
|
|
$vsc_count=array();
|
|
while ($i < $statcats_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vsc_id[$i] = $row[0];
|
|
$vsc_name[$i] = $row[1];
|
|
$vsc_count[$i] = 0;
|
|
$i++;
|
|
}
|
|
|
|
$stmt="select call_time_id,call_time_name from vicidial_call_times $whereLOGadmin_viewable_call_timesSQL order by call_time_id;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$times_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$call_times=array();
|
|
$call_time_names=array();
|
|
while ($i < $times_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$call_times[$i] = $row[0];
|
|
$call_time_names[$i] = $row[1];
|
|
$i++;
|
|
}
|
|
|
|
$customer_interactive_statuses='';
|
|
$stmt="select status from vicidial_statuses where human_answered='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "'$row[0]',";
|
|
$i++;
|
|
}
|
|
$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "'$row[0]',";
|
|
$i++;
|
|
}
|
|
if (strlen($customer_interactive_statuses)>2)
|
|
{$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);}
|
|
else
|
|
{$customer_interactive_statuses="''";}
|
|
|
|
$stmt="select status from vicidial_statuses where sale='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$statsale_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$sale_statusesLIST=array();
|
|
while ($i < $statsale_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
array_push($sale_statusesLIST, "$row[0]");
|
|
$i++;
|
|
}
|
|
$stmt="select status from vicidial_campaign_statuses where sale='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$statsale_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statsale_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
array_push($sale_statusesLIST, "$row[0]");
|
|
$i++;
|
|
}
|
|
$sale_statusesLIST=array_values(array_unique($sale_statusesLIST));
|
|
$sale_ct=count($sale_statusesLIST);
|
|
|
|
$stmt="select status from vicidial_statuses where dnc='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$statdnc_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$dnc_statusesLIST=array();
|
|
while ($i < $statdnc_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
array_push($dnc_statusesLIST, "$row[0]");
|
|
$i++;
|
|
}
|
|
$stmt="select status from vicidial_campaign_statuses where dnc='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$statdnc_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statdnc_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
array_push($dnc_statusesLIST, "$row[0]");
|
|
$i++;
|
|
}
|
|
$dnc_statusesLIST=array_values(array_unique($dnc_statusesLIST));
|
|
$dnc_ct=count($dnc_statusesLIST);
|
|
|
|
require("screen_colors.php");
|
|
|
|
# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
$HEADER.="<HTML>\n";
|
|
$HEADER.="<HEAD>\n";
|
|
$HEADER.="<STYLE type=\"text/css\">\n";
|
|
$HEADER.="<!--\n";
|
|
$HEADER.=" .green {color: white; background-color: green}\n";
|
|
$HEADER.=" .red {color: white; background-color: red}\n";
|
|
$HEADER.=" .blue {color: white; background-color: blue}\n";
|
|
$HEADER.=" .purple {color: white; background-color: purple}\n";
|
|
$HEADER.="-->\n";
|
|
$HEADER.=" </STYLE>\n";
|
|
|
|
$HEADER.="<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"help.js\"></script>\n";
|
|
$HEADER.="<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
|
|
|
|
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
require("chart_button.php");
|
|
$HEADER.="<script src='chart/Chart.js'></script>\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
|
|
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
if ($bareformat < 1)
|
|
{
|
|
$short_header=1;
|
|
|
|
|
|
$MAIN.="<b>"._QXZ("$report_name")."</b> $NWB#OUTBOUNDsummary_interval$NWE\n";
|
|
$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
|
|
|
if ($DB > 0)
|
|
{
|
|
$MAIN.="<BR>\n";
|
|
$MAIN.="$group_ct|$group_string|$group_SQL\n";
|
|
$MAIN.="<BR>\n";
|
|
$MAIN.="$shift|$query_date|$end_date\n";
|
|
$MAIN.="<BR>\n";
|
|
}
|
|
|
|
|
|
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<TABLE BORDER=0 CELLPADDING=3 CELLSPACING=0 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP>\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=print_calls VALUE=\"$print_calls\">\n";
|
|
$MAIN.=_QXZ("Date Range").":<BR>\n";
|
|
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
$MAIN.=" <script language=\"JavaScript\">\n";
|
|
$MAIN.=" var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'query_date'\n";
|
|
$MAIN.=" });\n";
|
|
$MAIN.=" o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.=" // o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.=" </script>\n";
|
|
$MAIN.=" "._QXZ("to")." <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
$MAIN.=" <script language=\"JavaScript\">\n";
|
|
$MAIN.=" var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date'\n";
|
|
$MAIN.=" });\n";
|
|
$MAIN.=" o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.=" // o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.=" </script>\n";
|
|
|
|
$MAIN.="</TD><TD VALIGN=TOP ROWSPAN=2> "._QXZ("Campaigns").":<BR>";
|
|
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$MAIN.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {$MAIN.="<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
|
|
else {$MAIN.="<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD VALIGN=TOP ROWSPAN=2>";
|
|
$MAIN.=_QXZ("Include Drop")." <BR>"._QXZ("Rollover").":<BR>";
|
|
$MAIN.="<SELECT SIZE=1 NAME=include_rollover>\n";
|
|
$MAIN.="<option selected value=\"$include_rollover\">"._QXZ("$include_rollover")."</option>\n";
|
|
$MAIN.="<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
$MAIN.="<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
$MAIN.="</SELECT><BR>\n";
|
|
$MAIN.=_QXZ("Time Interval").":<BR>";
|
|
$MAIN.="<SELECT SIZE=1 NAME=time_interval>\n";
|
|
if ($time_interval <= 900)
|
|
{
|
|
$interval_count = 96;
|
|
$hf=45;
|
|
$MAIN.="<option selected value=\"900\">"._QXZ("15 Minutes")."</option>\n";
|
|
}
|
|
else
|
|
{$MAIN.="<option value=\"900\">"._QXZ("15 Minutes")."</option>\n";}
|
|
if ( ($time_interval > 900) and ($time_interval <= 1800) )
|
|
{
|
|
$interval_count = 48;
|
|
$hf=30;
|
|
$MAIN.="<option selected value=\"1800\">"._QXZ("30 Minutes")."</option>\n";
|
|
}
|
|
else
|
|
{$MAIN.="<option value=\"1800\">"._QXZ("30 Minutes")."</option>\n";}
|
|
if ($time_interval > 1800)
|
|
{
|
|
$interval_count = 24;
|
|
$MAIN.="<option selected value=\"3600\">"._QXZ("1 Hour")."</option>\n";
|
|
}
|
|
else
|
|
{$MAIN.="<option value=\"3600\">"._QXZ("1 Hour")."</option>\n";}
|
|
|
|
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD VALIGN=TOP ALIGN=LEFT ROWSPAN=2>\n";
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
|
|
$MAIN.="<a href=\"$PHP_SELF?DB=$DB&costformat=$costformat&print_calls=$print_calls&query_date=$query_date&end_date=$end_date$groupQS&include_rollover=$include_rollover&time_interval=$time_interval&SUBMIT=$SUBMIT&shift=$shift&file_download=1&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=34&campaign_id=$group[0]\">"._QXZ("MODIFY")."</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a>";
|
|
$MAIN.="</FONT><BR><BR>\n";
|
|
$MAIN.=_QXZ("Display as").":<BR>";
|
|
$MAIN.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
|
|
$MAIN.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR>";
|
|
if ($archives_available=="Y")
|
|
{
|
|
$MAIN.="<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
|
|
}
|
|
$MAIN.="<BR> ";
|
|
$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
|
|
$MAIN.="</TD></TR>\n";
|
|
$MAIN.="<TR><TD>\n";
|
|
|
|
$MAIN.=_QXZ("Call Time").":<BR>\n";
|
|
$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
|
|
$o=0;
|
|
while ($times_to_print > $o)
|
|
{
|
|
if ($call_times[$o] == $shift) {$MAIN.="<option selected value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
else {$MAIN.="<option value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
$MAIN.="</FORM>\n\n";
|
|
|
|
$MAIN.="<PRE><FONT SIZE=2>\n\n";
|
|
}
|
|
|
|
if ($group_ct < 1)
|
|
{
|
|
$MAIN.="\n\n";
|
|
$MAIN.=_QXZ("PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'ALL')
|
|
{
|
|
$Gct_default_start = "0";
|
|
$Gct_default_stop = "2400";
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$calltimes_to_print = mysqli_num_rows($rslt);
|
|
if ($calltimes_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$Gct_default_start = $row[3];
|
|
$Gct_default_stop = $row[4];
|
|
$Gct_sunday_start = $row[5];
|
|
$Gct_sunday_stop = $row[6];
|
|
$Gct_monday_start = $row[7];
|
|
$Gct_monday_stop = $row[8];
|
|
$Gct_tuesday_start = $row[9];
|
|
$Gct_tuesday_stop = $row[10];
|
|
$Gct_wednesday_start = $row[11];
|
|
$Gct_wednesday_stop = $row[12];
|
|
$Gct_thursday_start = $row[13];
|
|
$Gct_thursday_stop = $row[14];
|
|
$Gct_friday_start = $row[15];
|
|
$Gct_friday_stop = $row[16];
|
|
$Gct_saturday_start = $row[17];
|
|
$Gct_saturday_stop = $row[18];
|
|
}
|
|
else
|
|
{
|
|
$Gct_default_start = "0";
|
|
$Gct_default_stop = "2400";
|
|
}
|
|
}
|
|
$h=0;
|
|
$hh=0;
|
|
$Hcalltime=array();
|
|
$Hcalltime_HHMM=array();
|
|
while ($h < $interval_count)
|
|
{
|
|
if ($interval_count>=96)
|
|
{
|
|
if ($hf < 45)
|
|
{
|
|
$hf = ($hf + 15);
|
|
}
|
|
else
|
|
{
|
|
$hf = "00";
|
|
if ($h > 0)
|
|
{$hh++;}
|
|
}
|
|
$H_test = "$hh$hf";
|
|
}
|
|
if ($interval_count==48)
|
|
{
|
|
if ($hf < 30)
|
|
{
|
|
$hf = ($hf + 30);
|
|
}
|
|
else
|
|
{
|
|
$hf = "00";
|
|
if ($h > 0)
|
|
{$hh++;}
|
|
}
|
|
$H_test = "$hh$hf";
|
|
}
|
|
if ($interval_count<=24)
|
|
{
|
|
$H_test = $h . "00";
|
|
}
|
|
if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
|
|
{
|
|
$Hcalltime[$h]++;
|
|
$Hcalltime_HHMM[$h] = "$H_test";
|
|
}
|
|
if ($DB)
|
|
{$MAIN.="( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) ) $hh $hf\n";}
|
|
$h++;
|
|
}
|
|
|
|
$query_date_BEGIN = "$query_date 00:00:00";
|
|
$query_date_END = "$end_date 23:59:59";
|
|
|
|
|
|
$MAIN .= _QXZ("Outbound Summary Interval Report",32).": $group_string $NOW_TIME\n";
|
|
|
|
$CSV_main.="\""._QXZ("Outbound Summary Interval Report").":\"\n\"$group_string\"\n\"$NOW_TIME\"\n\n";
|
|
|
|
|
|
##### Loop through each campaign and gether stats
|
|
if ($group_ct > 0)
|
|
{
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("MULTI-CAMPAIGN BREAKDOWN").":\n";
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$ASCII_text .= "| | | "._QXZ("SYSTEM",6)." | "._QXZ("AGENT",6)." | | | "._QXZ("NO",6)." | | "._QXZ("AGENT",10)." | "._QXZ("AGENT",10)." |\n";
|
|
$ASCII_text .= "| | "._QXZ("TOTAL",6)." | "._QXZ("RELEASE",7)."| "._QXZ("RELEASE",7)."| "._QXZ("SALE",6)." | "._QXZ("DNC",6)." | "._QXZ("ANSWER",6)." | "._QXZ("DROP",6)." | "._QXZ("LOGIN",10)." | "._QXZ("PAUSE",10)." |\n";
|
|
$ASCII_text .= "| "._QXZ("CAMPAIGN",40)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("PERCENT",7)."| "._QXZ("PERCENT",7)."| "._QXZ("TIME(H:M:S)",11)."| "._QXZ("TIME(H:M:S)",11)."|\n";
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
|
|
$CSV_main.="\""._QXZ("MULTI-CAMPAIGN BREAKDOWN").":\"\n";
|
|
$CSV_main.="\""._QXZ("CAMPAIGN")."\",\""._QXZ("TOTAL CALLS")."\",\""._QXZ("SYSTEM RELEASE CALLS")."\",\""._QXZ("AGENT RELEASE CALLS")."\",\""._QXZ("SALE CALLS")."\",\""._QXZ("DNC CALLS")."\",\""._QXZ("NO ANSWER PERCENT")."\",\""._QXZ("DROP PERCENT")."\",\""._QXZ("AGENT LOGIN TIME(H:M:S)")."\",\""._QXZ("AGENT PAUSE TIME(H:M:S)")."\"\n";
|
|
$CSV_subreports="";
|
|
|
|
######## GRAPHING #########
|
|
$max_calls=1;
|
|
$max_system_release=1;
|
|
$max_agent_release=1;
|
|
$max_sales=1;
|
|
$max_dncs=1;
|
|
$max_nas=1;
|
|
$max_drops=1;
|
|
$max_login_time=1;
|
|
$max_pause_time=1;
|
|
|
|
|
|
###########################
|
|
|
|
$i=0;
|
|
$TOTcalls_count=0;
|
|
$TOTsystem_count=0;
|
|
$TOTagent_count=0;
|
|
$TOTptp_count=0;
|
|
$TOTrtp_count=0;
|
|
$TOTna_count=0;
|
|
$TOTdrop_count=0;
|
|
$TOTagent_login_sec=0;
|
|
$TOTagent_pause_sec=0;
|
|
$SUBoutput='';
|
|
$ATcall_date=array();
|
|
$ATepoch=array();
|
|
$ATcampaign_id=array();
|
|
$ATpause_sec=array();
|
|
$ATagent_sec=array();
|
|
$CPstatus=array();
|
|
$CPlength_in_sec=array();
|
|
$CPcall_date=array();
|
|
$CPepoch=array();
|
|
$CPphone_number=array();
|
|
$CPcampaign_id=array();
|
|
$CPvicidial_id=array();
|
|
$CPlead_id=array();
|
|
$TESTlead_id=array();
|
|
$TESTuniqueid=array();
|
|
$CPin_out=array();
|
|
$length_in_sec=array();
|
|
$queue_seconds=array();
|
|
$agent_sec=array();
|
|
$pause_sec=array();
|
|
$talk_sec=array();
|
|
$calls_count=array();
|
|
$calls_count_IN=array();
|
|
$drop_count=array();
|
|
$drop_count_OUT=array();
|
|
$system_count=array();
|
|
$agent_count=array();
|
|
$ptp_count=array();
|
|
$rtp_count=array();
|
|
$na_count=array();
|
|
$answer_count=array();
|
|
$max_queue_seconds=array();
|
|
$Hlength_in_sec=array();
|
|
$Hqueue_seconds=array();
|
|
$Hagent_sec=array();
|
|
$Hpause_sec=array();
|
|
$Htalk_sec=array();
|
|
$Hcalls_count=array();
|
|
$Hcalls_count_IN=array();
|
|
$Hdrop_count=array();
|
|
$Hdrop_count_OUT=array();
|
|
$Hsystem_count=array();
|
|
$Hagent_count=array();
|
|
$Hptp_count=array();
|
|
$Hrtp_count=array();
|
|
$Hna_count=array();
|
|
$Hanswer_count=array();
|
|
$Hmax_queue_seconds=array();
|
|
$talk_avg=array();
|
|
$queue_avg=array();
|
|
$graph_stats=array();
|
|
|
|
while($i < $group_ct)
|
|
{
|
|
$u=0;
|
|
|
|
##### Gather Agent time records
|
|
$stmt="select event_time,UNIX_TIMESTAMP(event_time),campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec from ".$vicidial_agent_log_table." where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id IN('$group_drop[$i]','$group[$i]');";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$AGENTtime_to_print = mysqli_num_rows($rslt);
|
|
$s=0;
|
|
while ($s < $AGENTtime_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$inTOTALsec = ($row[3] + $row[4] + $row[5] + $row[6]);
|
|
$ATcall_date[$s] = $row[0];
|
|
$ATepoch[$s] = $row[1];
|
|
$ATcampaign_id[$s] = $row[2];
|
|
$ATpause_sec[$s] = $row[3];
|
|
$ATagent_sec[$s] = $inTOTALsec;
|
|
$s++;
|
|
}
|
|
|
|
##### Gather outbound calls
|
|
$stmt = "SELECT status,length_in_sec,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,uniqueid,lead_id from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$calls_to_parse = mysqli_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $calls_to_parse)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CPstatus[$u] = $row[0];
|
|
$CPlength_in_sec[$u] = $row[1];
|
|
$CPcall_date[$u] = $row[2];
|
|
$CPepoch[$u] = $row[3];
|
|
$CPphone_number[$u] = $row[4];
|
|
$CPcampaign_id[$u] = $row[5];
|
|
$CPvicidial_id[$u] = $row[6];
|
|
$CPlead_id[$u] = $row[7];
|
|
$TESTlead_id[$u] = $row[7];
|
|
$TESTuniqueid[$u] = $row[6];
|
|
$CPin_out[$u] = _QXZ("OUT");
|
|
$p++;
|
|
$u++;
|
|
}
|
|
|
|
$group_drop[$i]='';
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
##### Gather inbound calls from drop inbound group if selected
|
|
$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$in_groups_to_print = mysqli_num_rows($rslt);
|
|
if ($in_groups_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_drop[$i] = $row[0];
|
|
$rollover_groups_count++;
|
|
}
|
|
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select status,length_in_sec,queue_seconds,agent_alert_delay,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,closecallid,lead_id,uniqueid from ".$vicidial_closer_log_table.",vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and campaign_id='$group_drop[$i]';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$INallcalls_to_printZ = mysqli_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$k=0;
|
|
$front_call_found=0;
|
|
while($k < $p)
|
|
{
|
|
if ($TESTuniqueid[$k] == $row[10])
|
|
{$front_call_found++;}
|
|
$k++;
|
|
}
|
|
if ($front_call_found > 0)
|
|
{
|
|
$length_in_secZ = $row[1];
|
|
$queue_secondsZ = $row[2];
|
|
$agent_alert_delayZ = $row[3];
|
|
|
|
$TOTALdelay = round(MathZDC($agent_alert_delayZ, 1000));
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inTOTALsec = ($inTOTALsec + $thiscallsec);
|
|
|
|
$CPstatus[$u] = $row[0];
|
|
$CPlength_in_sec[$u] = $inTOTALsec;
|
|
$CPcall_date[$u] = $row[4];
|
|
$CPepoch[$u] = $row[5];
|
|
$CPphone_number[$u] = $row[6];
|
|
$CPcampaign_id[$u] = $row[7];
|
|
$CPvicidial_id[$u] = $row[8];
|
|
$CPlead_id[$u] = $row[9];
|
|
$CPin_out[$u] = 'IN';
|
|
$u++;
|
|
}
|
|
$y++;
|
|
}
|
|
}
|
|
|
|
|
|
$out_of_call_time=0;
|
|
$length_in_sec[$i]=0;
|
|
$queue_seconds[$i]=0;
|
|
$agent_sec[$i]=0;
|
|
$pause_sec[$i]=0;
|
|
$talk_sec[$i]=0;
|
|
$calls_count[$i]=0;
|
|
$calls_count_IN[$i]=0;
|
|
$drop_count[$i]=0;
|
|
$drop_count_OUT[$i]=0;
|
|
$system_count[$i]=0;
|
|
$agent_count[$i]=0;
|
|
$ptp_count[$i]=0;
|
|
$rtp_count[$i]=0;
|
|
$na_count[$i]=0;
|
|
$answer_count[$i]=0;
|
|
$max_queue_seconds[$i]=0;
|
|
$Hlength_in_sec=$MT;
|
|
$Hqueue_seconds=$MT;
|
|
$Hagent_sec=$MT;
|
|
$Hpause_sec=$MT;
|
|
$Htalk_sec=$MT;
|
|
$Hcalls_count=$MT;
|
|
$Hcalls_count_IN=$MT;
|
|
$Hdrop_count=$MT;
|
|
$Hdrop_count_OUT=$MT;
|
|
$Hsystem_count=$MT;
|
|
$Hagent_count=$MT;
|
|
$Hptp_count=$MT;
|
|
$Hrtp_count=$MT;
|
|
$Hna_count=$MT;
|
|
$Hanswer_count=$MT;
|
|
$Hmax_queue_seconds=$MT;
|
|
$hTOTALcalls = 0;
|
|
$hANSWERcalls = 0;
|
|
$hSUMagent = 0;
|
|
$hSUMpause = 0;
|
|
$hSUMtalk = 0;
|
|
$hAVGtalk = 0;
|
|
$hSUMqueue = 0;
|
|
$hAVGqueue = 0;
|
|
$hMAXqueue = 0;
|
|
$hDROPcalls = 0;
|
|
$hPRINT = 0;
|
|
$hTOTcalls_count = 0;
|
|
$hTOTsystem_count = 0;
|
|
$hTOTagent_count = 0;
|
|
$hTOTptp_count = 0;
|
|
$hTOTrtp_count = 0;
|
|
$hTOTna_count = 0;
|
|
$hTOTanswer_count = 0;
|
|
$hTOTagent_sec = 0;
|
|
$hTOTpause_sec = 0;
|
|
$hTOTtalk_sec = 0;
|
|
$hTOTtalk_avg = 0;
|
|
$hTOTqueue_seconds = 0;
|
|
$hTOTqueue_avg = 0;
|
|
$hTOTmax_queue_seconds = 0;
|
|
$hTOTdrop_count = 0;
|
|
|
|
##### Parse through the agent time records to tally the time
|
|
$p=0;
|
|
while ($p < $s)
|
|
{
|
|
$call_date = explode(" ", $ATcall_date[$p]);
|
|
$call_time = preg_replace('/[^0-9]/','',$call_date[1]);
|
|
$epoch = $ATepoch[$p];
|
|
$Cwday = date("w", $epoch);
|
|
|
|
$CTstart = $Gct_default_start . "00";
|
|
$CTstop = $Gct_default_stop . "59";
|
|
|
|
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
|
|
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
|
|
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
|
|
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
|
|
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
|
|
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
|
|
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
|
|
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
|
|
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
|
|
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
|
|
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
|
|
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
|
|
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
|
|
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
|
|
|
|
$Chour = date("G", $epoch);
|
|
$Cmin = date("i", $epoch);
|
|
if ($interval_count==96)
|
|
{
|
|
$ChourX = ($Chour * 4);
|
|
if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
|
|
if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
|
|
if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
|
|
if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
if ($interval_count==48)
|
|
{
|
|
$ChourX = ($Chour * 2);
|
|
if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
|
|
if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
|
|
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
|
|
{
|
|
$agent_sec[$i] = ($agent_sec[$i] + $ATagent_sec[$p]);
|
|
$Hagent_sec[$Chour] = ($Hagent_sec[$Chour] + $ATagent_sec[$p]);
|
|
$pause_sec[$i] = ($pause_sec[$i] + $ATpause_sec[$p]);
|
|
$Hpause_sec[$Chour] = ($Hpause_sec[$Chour] + $ATpause_sec[$p]);
|
|
|
|
$Hcalltime[$Chour]++;
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
$ASCII_text.="$row[5]\t$row[6]\t$TEMPtalk\n";
|
|
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
|
|
}
|
|
$q++;
|
|
}
|
|
else
|
|
{$out_of_call_time++;}
|
|
if ($DB)
|
|
{$ASCII_text.="$Hcalltime[$Chour] | "._QXZ("AGENT").": $agent_sec[$i] "._QXZ("PAUSE").": $pause_sec[$i]\n";}
|
|
$p++;
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##### Parse through call records to tally the counts
|
|
$p=0;
|
|
while ($p < $u)
|
|
{
|
|
$call_date = explode(" ", $CPcall_date[$p]);
|
|
$call_time = preg_replace('/[^0-9]/','',$call_date[1]);
|
|
$epoch = $CPepoch[$p];
|
|
$Cwday = date("w", $epoch);
|
|
|
|
$CTstart = $Gct_default_start . "00";
|
|
$CTstop = $Gct_default_stop . "59";
|
|
|
|
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
|
|
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
|
|
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
|
|
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
|
|
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
|
|
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
|
|
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
|
|
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
|
|
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
|
|
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
|
|
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
|
|
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
|
|
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
|
|
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
|
|
|
|
$Chour = date("G", $epoch);
|
|
$Cmin = date("i", $epoch);
|
|
if ($interval_count==96)
|
|
{
|
|
$ChourX = ($Chour * 4);
|
|
if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
|
|
if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
|
|
if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
|
|
if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
if ($interval_count==48)
|
|
{
|
|
$ChourX = ($Chour * 2);
|
|
if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
|
|
if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
|
|
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
|
|
{
|
|
$calls_count[$i]++;
|
|
$length_in_sec[$i] = ($length_in_sec[$i] + $CPlength_in_sec[$p]);
|
|
$Hlength_in_sec[$Chour] = ($Hlength_in_sec[$Chour] + $row[1]);
|
|
$Hqueue_seconds[$Chour] = ($Hqueue_seconds[$Chour] + $row[2]);
|
|
$TEMPtalk = $CPlength_in_sec[$p];
|
|
if ($TEMPtalk < 0) {$TEMPtalk = 0;}
|
|
$talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk);
|
|
$Htalk_sec[$Chour] = ($Htalk_sec[$Chour] + $TEMPtalk);
|
|
|
|
$Hcalls_count[$Chour]++;
|
|
if (preg_match("/DROP/i",$CPstatus[$p]))
|
|
{
|
|
if ($CPin_out[$p] == 'OUT')
|
|
{
|
|
$drop_count_OUT[$i]++;
|
|
$Hdrop_count_OUT[$Chour]++;
|
|
}
|
|
$drop_count[$i]++;
|
|
$Hdrop_count[$Chour]++;
|
|
}
|
|
else
|
|
{
|
|
$answer_count[$i]++;
|
|
$Hanswer_count[$Chour]++;
|
|
}
|
|
if (preg_match("/\|$CPstatus[$p]\|/i",'|NA|NEW|QUEUE|INCALL|DROP|XDROP|AA|AM|AL|AFAX|AB|ADC|DNCL|DNCC|PU|PM|SVYEXT|SVYHU|SVYVM|SVYREC|QVMAIL|'))
|
|
{
|
|
$system_count[$i]++;
|
|
$Hsystem_count[$Chour]++;
|
|
}
|
|
else
|
|
{
|
|
$agent_count[$i]++;
|
|
$Hagent_count[$Chour]++;
|
|
}
|
|
if ($CPstatus[$p] == 'NA')
|
|
{
|
|
$na_count[$i]++;
|
|
$Hna_count[$Chour]++;
|
|
}
|
|
if ($CPin_out[$p] == 'IN')
|
|
{
|
|
$calls_count_IN[$i]++;
|
|
$Hcalls_count_IN[$Chour]++;
|
|
}
|
|
|
|
$k=0;
|
|
while($k < $sale_ct)
|
|
{
|
|
if ($sale_statusesLIST[$k] == $CPstatus[$p])
|
|
{
|
|
$ptp_count[$i]++;
|
|
$Hptp_count[$Chour]++;
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$k=0;
|
|
while($k < $dnc_ct)
|
|
{
|
|
if ($dnc_statusesLIST[$k] == $CPstatus[$p])
|
|
{
|
|
$rtp_count[$i]++;
|
|
$Hrtp_count[$Chour]++;
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$Hcalltime[$Chour]++;
|
|
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
$ASCII_text.="$row[5]\t$row[6]\t$TEMPtalk\n";
|
|
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
|
|
}
|
|
$q++;
|
|
}
|
|
else
|
|
{$out_of_call_time++;}
|
|
if ($DB)
|
|
{$ASCII_text.="$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
|
|
$p++;
|
|
}
|
|
|
|
|
|
$talk_avg[$i] = MathZDC($talk_sec[$i], $answer_count[$i]);
|
|
$queue_avg[$i] = MathZDC($queue_seconds[$i], $calls_count[$i]);
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
$PCtemptalkmin = MathZDC($PCtemptalk, 60);
|
|
$ASCII_text.="$q\t$PCtemptalk\t$PCtemptalkmin\n";
|
|
}
|
|
|
|
if ( ($calls_count_IN[$i] > 0) and ($drop_count_OUT[$i] > 0) )
|
|
{
|
|
$drop_count[$i] = ($drop_count[$i] - $calls_count_IN[$i]);
|
|
$calls_count[$i] = ($calls_count[$i] - $calls_count_IN[$i]);
|
|
$system_count[$i] = ($system_count[$i] - $calls_count_IN[$i]);
|
|
if ($drop_count[$i] < 0)
|
|
{$drop_count[$i] = 0;}
|
|
}
|
|
$TOTcalls_count = ($TOTcalls_count + $calls_count[$i]);
|
|
$TOTsystem_count = ($TOTsystem_count + $system_count[$i]);
|
|
$TOTagent_count = ($TOTagent_count + $agent_count[$i]);
|
|
$TOTptp_count = ($TOTptp_count + $ptp_count[$i]);
|
|
$TOTrtp_count = ($TOTrtp_count + $rtp_count[$i]);
|
|
$TOTna_count = ($TOTna_count + $na_count[$i]);
|
|
$TOTanswer_count = ($TOTanswer_count + $answer_count[$i]);
|
|
$TOTagent_sec = ($TOTagent_sec + $agent_sec[$i]);
|
|
$TOTpause_sec = ($TOTpause_sec + $pause_sec[$i]);
|
|
$TOTtalk_sec = ($TOTtalk_sec + $talk_sec[$i]);
|
|
$TOTqueue_seconds = ($TOTqueue_seconds + $queue_seconds[$i]);
|
|
$TOTdrop_count = ($TOTdrop_count + $drop_count[$i]);
|
|
if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
|
|
{$TOTmax_queue_seconds = $max_queue_seconds[$i];}
|
|
|
|
if ($calls_count[$i]>$max_calls) {$max_calls=$calls_count[$i];}
|
|
if ($system_count[$i]>$max_system_release) {$max_system_release=$system_count[$i];}
|
|
if ($agent_count[$i]>$max_agent_release) {$max_agent_release=$agent_count[$i];}
|
|
if ($ptp_count[$i]>$max_sales) {$max_sales=$ptp_count[$i];}
|
|
if ($rtp_count[$i]>$max_dncs) {$max_dncs=$rtp_count[$i];}
|
|
if ($agent_sec[$i]>$max_login_time) {$max_login_time=$agent_sec[$i];}
|
|
if ($pause_sec[$i]>$max_pause_time) {$max_pause_time=$pause_sec[$i];}
|
|
$graph_stats[$i][0]="$group[$i] - $group_cname[$i]";
|
|
$graph_stats[$i][1]=$calls_count[$i];
|
|
$graph_stats[$i][2]=$system_count[$i];
|
|
$graph_stats[$i][3]=$agent_count[$i];
|
|
$graph_stats[$i][4]=$ptp_count[$i];
|
|
$graph_stats[$i][5]=$rtp_count[$i];
|
|
$graph_stats[$i][8]=$agent_sec[$i];
|
|
$graph_stats[$i][9]=$pause_sec[$i];
|
|
|
|
$agent_sec[$i] = sec_convert($agent_sec[$i],'H');
|
|
$pause_sec[$i] = sec_convert($pause_sec[$i],'H');
|
|
$talk_sec[$i] = sec_convert($talk_sec[$i],'H');
|
|
$talk_avg[$i] = sec_convert($talk_avg[$i],'H');
|
|
$queue_seconds[$i] = sec_convert($queue_seconds[$i],'H');
|
|
$queue_avg[$i] = sec_convert($queue_avg[$i],'H');
|
|
$max_queue_seconds[$i] = sec_convert($max_queue_seconds[$i],'H');
|
|
|
|
|
|
$groupDISPLAY = sprintf("%-40s", "$group[$i] - $group_cname[$i]");
|
|
$gTOTALcalls = sprintf("%6s", $calls_count[$i]);
|
|
$gSYSTEMcalls = sprintf("%6s", $system_count[$i]);
|
|
$gAGENTcalls = sprintf("%6s", $agent_count[$i]);
|
|
$gPTPcalls = sprintf("%6s", $ptp_count[$i]);
|
|
$gRTPcalls = sprintf("%6s", $rtp_count[$i]);
|
|
$gNApercent = ( MathZDC($na_count[$i], $calls_count[$i]) * 100);
|
|
$gNApercent = sprintf("%6.2f",$gNApercent);
|
|
$gNAcalls = sprintf("%6s", $na_count[$i]);
|
|
$gANSWERcalls = sprintf("%6s", $answer_count[$i]);
|
|
$gSUMagent = sprintf("%10s", $agent_sec[$i]);
|
|
$gSUMpause = sprintf("%10s", $pause_sec[$i]);
|
|
$gSUMtalk = sprintf("%9s", $talk_sec[$i]);
|
|
$gAVGtalk = sprintf("%7s", $talk_avg[$i]);
|
|
$gSUMqueue = sprintf("%9s", $queue_seconds[$i]);
|
|
$gAVGqueue = sprintf("%7s", $queue_avg[$i]);
|
|
$gMAXqueue = sprintf("%7s", $max_queue_seconds[$i]);
|
|
$gDROPpercent = ( MathZDC($drop_count[$i], $calls_count[$i]) * 100);
|
|
$gDROPpercent = sprintf("%6.2f",$gDROPpercent);
|
|
$gDROPcalls = sprintf("%6s", $drop_count[$i]);
|
|
|
|
if (trim($gNApercent)>$max_nas) {$max_nas=trim($gNApercent);}
|
|
if (trim($gDROPpercent)>$max_drops) {$max_drops=trim($gDROPpercent);}
|
|
$graph_stats[$i][6]=trim($gNApercent);
|
|
$graph_stats[$i][7]=trim($gDROPpercent);
|
|
|
|
|
|
while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
|
|
|
|
$ASCII_text .= "| $groupDISPLAY | $gTOTALcalls | $gSYSTEMcalls | $gAGENTcalls | $gPTPcalls | $gRTPcalls | $gNApercent%| $gDROPpercent%| $gSUMagent | $gSUMpause |";
|
|
$CSV_main.="\"$groupDISPLAY\",\"$gTOTALcalls\",\"$gSYSTEMcalls\",\"$gAGENTcalls\",\"$gPTPcalls\",\"$gRTPcalls\",\"$gNApercent%\",\"$gDROPpercent%\",\"$gSUMagent\",\"$gSUMpause\"\n";
|
|
if ($DB) {$ASCII_text .= " $gDROPcalls($calls_count_IN[$i]/$drop_count_OUT[$i]) |";}
|
|
$ASCII_text .= "<!-- OUT OF CALLTIME: $out_of_call_time -->\n";
|
|
|
|
### hour by hour sumaries
|
|
$SUB_ASCII_text .= "\n---------- $group[$i] - $group_cname[$i]\n"._QXZ("INTERVAL BREAKDOWN").":\n";
|
|
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$SUB_ASCII_text .= "| | | "._QXZ("SYSTEM",6)." | "._QXZ("AGENT",6)." | | | "._QXZ("NO",6)." | | "._QXZ("AGENT",10)." | "._QXZ("AGENT",10)." |\n";
|
|
$SUB_ASCII_text .= "| | "._QXZ("TOTAL",6)." | "._QXZ("RELEASE",7)."| "._QXZ("RELEASE",7)."| "._QXZ("SALE",6)." | "._QXZ("DNC",6)." | "._QXZ("ANSWER",6)." | "._QXZ("DROP",6)." | "._QXZ("LOGIN",10)." | "._QXZ("PAUSE",10)." |\n";
|
|
$SUB_ASCII_text .= "| "._QXZ("INTERVAL",19)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("CALLS",6)." | "._QXZ("PERCENT",7)."| "._QXZ("PERCENT",7)."| "._QXZ("TIME(H:M:S)",11)."| "._QXZ("TIME(H:M:S)",11)."|\n";
|
|
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
|
|
$CSV_subreports.="\n\n\"$group[$i] - $group_cname[$i]\"\n\""._QXZ("INTERVAL BREAKDOWN").":\"\n";
|
|
$CSV_subreports.="\""._QXZ("INTERVAL")."\",\""._QXZ("TOTAL CALLS")."\",\""._QXZ("SYSTEM RELEASE CALLS")."\",\""._QXZ("AGENT RELEASE CALLS")."\",\""._QXZ("SALE CALLS")."\",\""._QXZ("DNC CALLS")."\",\""._QXZ("NO ANSWER PERCENT")."\",\""._QXZ("DROP PERCENT")."\",\""._QXZ("AGENT LOGIN TIME (H:M:S)")."\",\""._QXZ("AGENT PAUSE TIME(H:M:S)")."\"\n";
|
|
|
|
######## GRAPHING #########
|
|
###########################
|
|
|
|
$h=0; $z=0;
|
|
$SUBgraph_stats=array();
|
|
while ($h < $interval_count)
|
|
{
|
|
if ($Hcalltime[$h] > 0)
|
|
{
|
|
if (strlen($Hcalls_count[$h]) < 1) {$Hcalls_count[$h] = 0;}
|
|
if (strlen($Hsystem_count[$h]) < 1) {$Hsystem_count[$h] = 0;}
|
|
if (strlen($Hagent_count[$h]) < 1) {$Hagent_count[$h] = 0;}
|
|
if (strlen($Hptp_count[$h]) < 1) {$Hptp_count[$h] = 0;}
|
|
if (strlen($Hrtp_count[$h]) < 1) {$Hrtp_count[$h] = 0;}
|
|
if (strlen($Hna_count[$h]) < 1) {$Hna_count[$h] = 0;}
|
|
if (strlen($Hanswer_count[$h]) < 1) {$Hanswer_count[$h] = 0;}
|
|
if (strlen($Hagent_sec[$h]) < 1) {$Hagent_sec[$h] = 0;}
|
|
if (strlen($Hpause_sec[$h]) < 1) {$Hpause_sec[$h] = 0;}
|
|
if (strlen($Htalk_sec[$h]) < 1) {$Htalk_sec[$h] = 0;}
|
|
if (strlen($Hqueue_seconds[$h]) < 1) {$Hqueue_seconds[$h] = 0;}
|
|
if (strlen($Hmax_queue_seconds[$h]) < 1) {$Hmax_queue_seconds[$h] = 0;}
|
|
if (strlen($Hdrop_count[$h]) < 1) {$Hdrop_count[$h] = 0;}
|
|
|
|
if ( ($Hcalls_count_IN[$h] > 0) and ($Hdrop_count_OUT[$h] > 0) )
|
|
{
|
|
$Hdrop_count[$h] = ($Hdrop_count[$h] - $Hcalls_count_IN[$h]);
|
|
$Hcalls_count[$h] = ($Hcalls_count[$h] - $Hcalls_count_IN[$h]);
|
|
$Hsystem_count[$h] = ($Hsystem_count[$h] - $Hcalls_count_IN[$h]);
|
|
if ($Hdrop_count[$h] < 0)
|
|
{$Hdrop_count[$h] = 0;}
|
|
}
|
|
$hTOTcalls_count = ($hTOTcalls_count + $Hcalls_count[$h]);
|
|
$hTOTsystem_count = ($hTOTsystem_count + $Hsystem_count[$h]);
|
|
$hTOTagent_count = ($hTOTagent_count + $Hagent_count[$h]);
|
|
$hTOTptp_count = ($hTOTptp_count + $Hptp_count[$h]);
|
|
$hTOTrtp_count = ($hTOTrtp_count + $Hrtp_count[$h]);
|
|
$hTOTna_count = ($hTOTna_count + $Hna_count[$h]);
|
|
$hTOTanswer_count = ($hTOTanswer_count + $Hanswer_count[$h]);
|
|
$hTOTagent_sec = ($hTOTagent_sec + $Hagent_sec[$h]);
|
|
$hTOTpause_sec = ($hTOTpause_sec + $Hpause_sec[$h]);
|
|
$hTOTtalk_sec = ($hTOTtalk_sec + $Htalk_sec[$h]);
|
|
$hTOTqueue_seconds = ($hTOTqueue_seconds + $Hqueue_seconds[$h]);
|
|
$hTOTdrop_count = ($hTOTdrop_count + $Hdrop_count[$h]);
|
|
if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
|
|
{$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
|
|
|
|
$Htalk_avg[$h] = MathZDC($Htalk_sec[$h], $Hanswer_count[$h]);
|
|
$Hqueue_avg[$h] = MathZDC($Hqueue_seconds[$h], $Hcalls_count[$h]);
|
|
|
|
if ($Hcalls_count[$h]>$SUBmax_calls) {$SUBmax_calls=$Hcalls_count[$h];}
|
|
if ($Hsystem_count[$h]>$SUBmax_system_release) {$SUBmax_system_release=$Hsystem_count[$h];}
|
|
if ($Hagent_count[$h]>$SUBmax_agent_release) {$SUBmax_agent_release=$Hagent_count[$h];}
|
|
if ($Hptp_count[$h]>$SUBmax_sales) {$SUBmax_sales=$Hptp_count[$h];}
|
|
if ($Hrtp_count[$h]>$SUBmax_dncs) {$SUBmax_dncs=$Hrtp_count[$h];}
|
|
if (trim($hNApercent)>$SUBmax_nas) {$SUBmax_nas=trim($hNApercent);}
|
|
if (trim($hDROPpercent)>$SUBmax_drops) {$SUBmax_drops=trim($hDROPpercent);}
|
|
if ($Hagent_sec[$h]>$SUBmax_login_time) {$SUBmax_login_time=$Hagent_sec[$h];}
|
|
if ($Hpause_sec[$h]>$SUBmax_pause_time) {$SUBmax_pause_time=$Hpause_sec[$h];}
|
|
$SUBgraph_stats[$z][0]="$Hcalltime_HHMM[$h]";
|
|
$SUBgraph_stats[$z][1]=$Hcalls_count[$h];
|
|
$SUBgraph_stats[$z][2]=$Hsystem_count[$h];
|
|
$SUBgraph_stats[$z][3]=$Hagent_count[$h];
|
|
$SUBgraph_stats[$z][4]=$Hptp_count[$h];
|
|
$SUBgraph_stats[$z][5]=$Hrtp_count[$h];
|
|
$SUBgraph_stats[$z][8]=$Hagent_sec[$h];
|
|
$SUBgraph_stats[$z][9]=$Hpause_sec[$h];
|
|
|
|
$Hagent_sec[$h] = sec_convert($Hagent_sec[$h],'H');
|
|
$Hpause_sec[$h] = sec_convert($Hpause_sec[$h],'H');
|
|
$Htalk_sec[$h] = sec_convert($Htalk_sec[$h],'H');
|
|
$Htalk_avg[$h] = sec_convert($Htalk_avg[$h],'H');
|
|
$Hqueue_seconds[$h] = sec_convert($Hqueue_seconds[$h],'H');
|
|
$Hqueue_avg[$h] = sec_convert($Hqueue_avg[$h],'H');
|
|
$Hmax_queue_seconds[$h] = sec_convert($Hmax_queue_seconds[$h],'H');
|
|
|
|
$hTOTALcalls = sprintf("%6s", $Hcalls_count[$h]);
|
|
$hSYSTEMcalls = sprintf("%6s", $Hsystem_count[$h]);
|
|
$hAGENTcalls = sprintf("%6s", $Hagent_count[$h]);
|
|
$hPTPcalls = sprintf("%6s", $Hptp_count[$h]);
|
|
$hRTPcalls = sprintf("%6s", $Hrtp_count[$h]);
|
|
$hNApercent = ( MathZDC($Hna_count[$h], $Hcalls_count[$h]) * 100);
|
|
$hNApercent = sprintf("%6.2f",$hNApercent);
|
|
$hNAcalls = sprintf("%6s", $Hna_count[$h]);
|
|
$hANSWERcalls = sprintf("%6s", $Hanswer_count[$h]);
|
|
$hSUMagent = sprintf("%10s", $Hagent_sec[$h]);
|
|
$hSUMpause = sprintf("%10s", $Hpause_sec[$h]);
|
|
$hSUMtalk = sprintf("%9s", $Htalk_sec[$h]);
|
|
$hAVGtalk = sprintf("%7s", $Htalk_avg[$h]);
|
|
$hSUMqueue = sprintf("%9s", $Hqueue_seconds[$h]);
|
|
$hAVGqueue = sprintf("%7s", $Hqueue_avg[$h]);
|
|
$hMAXqueue = sprintf("%7s", $Hmax_queue_seconds[$h]);
|
|
$hDROPpercent = ( MathZDC($Hdrop_count[$h], $Hcalls_count[$h]) * 100);
|
|
$hDROPpercent = sprintf("%6.2f",$hDROPpercent);
|
|
$hDROPcalls = sprintf("%6s", $Hdrop_count[$h]);
|
|
$hPRINT = sprintf("%19s", $Hcalltime_HHMM[$h]);
|
|
|
|
$SUB_ASCII_text .= "| $hPRINT | $hTOTALcalls | $hSYSTEMcalls | $hAGENTcalls | $hPTPcalls | $hRTPcalls | $hNApercent%| $hDROPpercent%| $hSUMagent | $hSUMpause |\n";
|
|
$CSV_subreports.="\"$hPRINT\",\"$hTOTALcalls\",\"$hSYSTEMcalls\",\"$hAGENTcalls\",\"$hPTPcalls\",\"$hRTPcalls\",\"$hNApercent%\",\"$hDROPpercent%\",\"$hSUMagent\",\"$hSUMpause\"\n";
|
|
if ($DB) {$SUB_ASCII_text .= " $hDROPcalls($Hcalls_count_IN[$h]/$Hdrop_count_OUT[$h]) |\n";}
|
|
|
|
$SUBgraph_stats[$z][6]=trim($hNApercent);
|
|
$SUBgraph_stats[$z][7]=trim($hDROPpercent);
|
|
$z++;
|
|
}
|
|
|
|
$h++;
|
|
}
|
|
|
|
$hTOTtalk_avg = MathZDC($hTOTtalk_sec, $hTOTanswer_count);
|
|
$hTOTqueue_avg = MathZDC($hTOTqueue_seconds, $hTOTcalls_count);
|
|
|
|
$hTOTagent_sec = sec_convert($hTOTagent_sec,'H');
|
|
$hTOTpause_sec = sec_convert($hTOTpause_sec,'H');
|
|
$hTOTtalk_sec = sec_convert($hTOTtalk_sec,'H');
|
|
$hTOTtalk_avg = sec_convert($hTOTtalk_avg,'H');
|
|
$hTOTqueue_seconds = sec_convert($hTOTqueue_seconds,'H');
|
|
$hTOTqueue_avg = sec_convert($hTOTqueue_avg,'H');
|
|
$hTOTmax_queue_seconds = sec_convert($hTOTmax_queue_seconds,'H');
|
|
|
|
$hTOTcalls_count = sprintf("%6s", $hTOTcalls_count);
|
|
$hTOTsystem_count = sprintf("%6s", $hTOTsystem_count);
|
|
$hTOTagent_count = sprintf("%6s", $hTOTagent_count);
|
|
$hTOTptp_count = sprintf("%6s", $hTOTptp_count);
|
|
$hTOTrtp_count = sprintf("%6s", $hTOTrtp_count);
|
|
$hTOTna_percent = ( MathZDC($hTOTna_count, $hTOTcalls_count) * 100);
|
|
$hTOTna_percent = sprintf("%6.2f",$hTOTna_percent);
|
|
$hTOTna_count = sprintf("%6s", $hTOTna_count);
|
|
$hTOTanswer_count = sprintf("%6s", $hTOTanswer_count);
|
|
$hTOTagent_sec = sprintf("%10s", $hTOTagent_sec);
|
|
$hTOTpause_sec = sprintf("%10s", $hTOTpause_sec);
|
|
$hTOTtalk_sec = sprintf("%9s", $hTOTtalk_sec);
|
|
$hTOTtalk_avg = sprintf("%7s", $hTOTtalk_avg);
|
|
$hTOTqueue_seconds = sprintf("%9s", $hTOTqueue_seconds);
|
|
$hTOTqueue_avg = sprintf("%7s", $hTOTqueue_avg);
|
|
$hTOTmax_queue_seconds = sprintf("%7s", $hTOTmax_queue_seconds);
|
|
$hTOTdrop_percent = ( MathZDC($hTOTdrop_count, $hTOTcalls_count) * 100);
|
|
$hTOTdrop_percent = sprintf("%6.2f",$hTOTdrop_percent);
|
|
$hTOTdrop_count = sprintf("%6s", $hTOTdrop_count);
|
|
|
|
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$SUB_ASCII_text .= "| "._QXZ("TOTALS",19)." | $hTOTcalls_count | $hTOTsystem_count | $hTOTagent_count | $hTOTptp_count | $hTOTrtp_count | $hTOTna_percent%| $hTOTdrop_percent%| $hTOTagent_sec | $hTOTpause_sec |\n";
|
|
$SUB_ASCII_text .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$CSV_subreports.="\""._QXZ("TOTALS")."\",\"$hTOTcalls_count\",\"$hTOTsystem_count\",\"$hTOTagent_count\",\"$hTOTptp_count\",\"$hTOTrtp_count\",\"$hTOTna_percent%\",\"$hTOTdrop_percent%\",\"$hTOTagent_sec\",\"$hTOTpause_sec\"\n";
|
|
|
|
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
|
|
$graph_array=array("OSI_CALLSdata$group[$i]|1|CALLS|integer|", "OSI_SYSTEMRELEASEdata$group[$i]|2|SYSTEM RELEASE CALLS|integer|", "OSI_AGENTRELEASEdata$group[$i]|3|AGENT RELEASE CALLS|integer|", "OSI_SALECALLSdata$group[$i]|4|SALE CALLS|integer|", "OSI_DNCCALLSdata$group[$i]|5|DNC CALLS|integer|", "OSI_NOANSWERPERCENTdata$group[$i]|6|NO ANSWER PERCENT|percent|", "OSI_DROPPERCENTdata$group[$i]|7|DROP PERCENT|percent|", "OSI_AGENTLOGINdata$group[$i]|8|AGENT LOGIN TIME|time|", "OSI_AGENTPAUSEdata$group[$i]|9|AGENT PAUSE TIME|time|");
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($SUBgraph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $SUBgraph_stats[$d][0])."\",";
|
|
$data.="\"".$SUBgraph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$SUBgraph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title="$group[$i] - $group_cname[$i] "._QXZ("INTERVAL BREAKDOWN");
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$SUB_HTML_text.=$graphCanvas;
|
|
|
|
$i++;
|
|
}
|
|
$rawTOTtalk_sec = $TOTtalk_sec;
|
|
$rawTOTtalk_min = round(MathZDC($rawTOTtalk_sec, 60));
|
|
|
|
$TOTtalk_avg = MathZDC($TOTtalk_sec, $TOTanswer_count);
|
|
$TOTqueue_avg = MathZDC($TOTqueue_seconds, $TOTcalls_count);
|
|
|
|
$TOTagent_sec = sec_convert($TOTagent_sec,'H');
|
|
$TOTpause_sec = sec_convert($TOTpause_sec,'H');
|
|
$TOTtalk_sec = sec_convert($TOTtalk_sec,'H');
|
|
$TOTtalk_avg = sec_convert($TOTtalk_avg,'H');
|
|
$TOTqueue_seconds = sec_convert($TOTqueue_seconds,'H');
|
|
$TOTqueue_avg = sec_convert($TOTqueue_avg,'H');
|
|
$TOTmax_queue_seconds = sec_convert($TOTmax_queue_seconds,'H');
|
|
|
|
$i = sprintf("%4s", $i);
|
|
$TOTcalls_count = sprintf("%6s", $TOTcalls_count);
|
|
$TOTsystem_count = sprintf("%6s", $TOTsystem_count);
|
|
$TOTagent_count = sprintf("%6s", $TOTagent_count);
|
|
$TOTptp_count = sprintf("%6s", $TOTptp_count);
|
|
$TOTrtp_count = sprintf("%6s", $TOTrtp_count);
|
|
$TOTna_percent = ( MathZDC($TOTna_count, $TOTcalls_count) * 100);
|
|
$TOTna_percent = sprintf("%6.2f",$TOTna_percent);
|
|
$TOTna_count = sprintf("%6s", $TOTna_count);
|
|
$TOTanswer_count = sprintf("%6s", $TOTanswer_count);
|
|
$TOTagent_sec = sprintf("%10s", $TOTagent_sec);
|
|
$TOTpause_sec = sprintf("%10s", $TOTpause_sec);
|
|
$TOTtalk_sec = sprintf("%9s", $TOTtalk_sec);
|
|
$TOTtalk_avg = sprintf("%7s", $TOTtalk_avg);
|
|
$TOTqueue_seconds = sprintf("%9s", $TOTqueue_seconds);
|
|
$TOTqueue_avg = sprintf("%7s", $TOTqueue_avg);
|
|
$TOTmax_queue_seconds = sprintf("%7s", $TOTmax_queue_seconds);
|
|
$TOTdrop_percent = ( MathZDC($TOTdrop_count, $TOTcalls_count) * 100);
|
|
$TOTdrop_percent = sprintf("%6.2f",$TOTdrop_percent);
|
|
$TOTdrop_count = sprintf("%6s", $TOTdrop_count);
|
|
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTALS",12)." "._QXZ("Campaigns",9).": $i | $TOTcalls_count | $TOTsystem_count | $TOTagent_count | $TOTptp_count | $TOTrtp_count | $TOTna_percent%| $TOTdrop_percent%| $TOTagent_sec | $TOTpause_sec |\n";
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$CSV_main.="\""._QXZ("TOTALS")." "._QXZ("Campaigns").": $i\",\"$TOTcalls_count\",\"$TOTsystem_count\",\"$TOTagent_count\",\"$TOTptp_count\",\"$TOTrtp_count\",\"$TOTna_percent%\",\"$TOTdrop_percent%\",\"$TOTagent_sec\",\"$TOTpause_sec\"\n";
|
|
}
|
|
|
|
if ($costformat > 0)
|
|
{
|
|
$ASCII_text.="</PRE>\n<B>";
|
|
$inbound_cost = ($rawTOTtalk_min * $inbound_rate);
|
|
$inbound_cost = sprintf("%8.2f", $inbound_cost);
|
|
|
|
$ASCII_text.=_QXZ("INBOUND")." $query_date "._QXZ("to")." $end_date, $rawTOTtalk_min "._QXZ("minutes at")." \$$inbound_rate = \$$inbound_cost\n";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
|
|
$graph_array=array("OSI_CALLSdata|1|CALLS|integer|", "OSI_SYSTEMRELEASEdata|2|SYSTEM RELEASE CALLS|integer|", "OSI_AGENTRELEASEdata|3|AGENT RELEASE CALLS|integer|", "OSI_SALECALLSdata|4|SALE CALLS|integer|", "OSI_DNCCALLSdata|5|DNC CALLS|integer|", "OSI_NOANSWERPERCENTdata|6|NO ANSWER PERCENT|percent|", "OSI_DROPPERCENTdata|7|DROP PERCENT|percent|", "OSI_AGENTLOGINdata|8|AGENT LOGIN TIME|time|", "OSI_AGENTPAUSEdata|9|AGENT PAUSE TIME|time|");
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title=_QXZ("MULTI-CAMPAIGN BREAKDOWN");
|
|
include("graphcanvas.inc");
|
|
$HEADER.=$HTML_graph_head;
|
|
$GRAPH_text.=$graphCanvas;
|
|
|
|
}
|
|
|
|
if ($file_download>0) {
|
|
$CSVfilename = "AST_OUTBOUNDsummary_interval$US$FILE_TIME.csv";
|
|
$CSV_text=$CSV_main.$CSV_subreports;
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
} else {
|
|
$JS_onload.="}\n";
|
|
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
|
$JS_text.="</script>\n";
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$MAIN.=$GRAPH_text;
|
|
$SUBoutput.=$SUB_HTML_text;
|
|
$SUBoutput.=$JS_text;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
$SUBoutput.=$SUB_ASCII_text;
|
|
}
|
|
|
|
echo "$HEADER";
|
|
require("admin_header.php");
|
|
echo "$MAIN";
|
|
echo "$SUBoutput";
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\n\n"._QXZ("Run Time").": $RUNtime "._QXZ("seconds")."|$db_source\n";
|
|
echo "</PRE>";
|
|
echo "</TD></TR></TABLE>";
|
|
|
|
echo "</BODY></HTML>";
|
|
}
|
|
|
|
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
|
|
?>
|