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agc_2-X/agi/cm_phonesearch.agi
T
mattf 49f67a654b Fixes for pause-while-call-coming-in issues in agent screen. 
Added cm_sc_send_url.agi script for Call Menus on calls tied to a lead_id to
 send a URL defined in a Settings Container.

git-svn-id: svn://192.168.202.10@2660 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-02-03 13:45:40 +00:00

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12 KiB
Perl
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#!/usr/bin/perl
#
# cm_phonesearch.agi version 2.14
#
# Designed to work with Call Menus to allow searching of the caller ID phone
# number the customer called in with against the vicidial_list table, and
# finding the list of the most recent match, the campaign tied to that list and
# the default transfer in-group of that campaign, then transferring the call to
# that in-group
#
# If phone number is not found, call will go to the 'D' option in the call menu
# If default in-group is not found, call will go to the 'C' option in the call menu
# If default in-group is found, call will go to the 'B' option in the call menu
# (NOTE: you MUST set the In-Group to DYNAMIC_INGROUP_VAR for 'B' option)
#
# Flag Options:
# 1- Country code to search the areacode within, default 1
# 2- Match lead order, default: "entry_newest"
# entry_newest, entry_oldest, modify_newest, modify_oldest, call_newest, call_oldest, rank_highest, rank_lowest
# example of what to set in the Call Menu:
# Set the prompt to "sip-silence"
# Set the Timeout to 1 second
# Option: "Timeout" Route: "AGI" AGI: "cm_phonesearch.agi,1---entry_newest"
# OR JUST
# Set the prompt to "sip-silence|cm_phonesearch.agi,1---entry_oldest"
#
#
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 170113-0817 - First build
#
$script = 'cm_phonesearch.agi';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
$state='';
$CIDlead_id='';
while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = $aryA[0];
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
$rec_count++;
}
$sthA->finish();
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/---/, $ARGV[0]);
$country_code = $ARGV_vars[0];
$age = $ARGV_vars[1];
}
if (length($country_code) < 1)
{$country_code = '1';}
if (length($age) < 1)
{$age = 'entry_newest';}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_context\:\s+(.*)$/) {$context = $1;}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
foreach $i (sort keys %AGI)
{
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
}
$callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
$calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
$extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
{
$callerid = $calleridname;
$callerid =~ s/\"//gi;
$callerid =~ s/ .*//gi;
$CIDlead_id = $callerid;
$CIDlead_id = substr($CIDlead_id, 10, 10);
$CIDlead_id = ($CIDlead_id + 0);
### gather state and phone_number from lead record ###
$stmtA= "SELECT state,phone_number from vicidial_list where lead_id='$CIDlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$state = $aryA[0];
$phone_number = $aryA[1];
}
$sthA->finish();
}
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
{
$calleridname = $callerid;
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
$calleridname =~ s/\"|\" //gi;
}
if ($callerid !~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
{
$callerid =~ s/\D|\'//gi;
$calleridname =~ s/unknown|\'//gi;
if ( (!$callerid) or ($callerid =~ /unknown/) )
{$callerid = $calleridname;}
if (length($callerid)>0) {$phone_number = $callerid;}
else {$phone_number = '';}
if (length($calleridname)>0) {$VLcomments = $calleridname;}
else {$VLcomments = '';}
if (length($callerid)<10) {$callerid = $parked_by;}
if (length($pin)>0) {$callerid = $pin;}
}
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid| |$country_code|$phone_number|$age|"; &agi_output;}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$g=0;
$list_id='';
$lead_id='';
### only perform search if minimum digits entered is valid and state is not already set ###
if (length($phone_number) >= 6)
{
$ageSQL = 'order by entry_date desc';
if ($age =~ /entry_oldest/) {$ageSQL = 'order by entry_date asc';}
if ($age =~ /modify_newest/) {$ageSQL = 'order by modify_date desc';}
if ($age =~ /modify_oldest/) {$ageSQL = 'order by modify_date asc';}
if ($age =~ /call_newest/) {$ageSQL = 'order by last_local_call_time desc';}
if ($age =~ /call_oldest/) {$ageSQL = 'order by last_local_call_time asc';}
if ($age =~ /rank_highest/) {$ageSQL = 'order by rank desc';}
if ($age =~ /rank_lowest/) {$ageSQL = 'order by rank asc';}
### search for state using areacode of caller id number ###
$stmtA= "SELECT list_id,lead_id from vicidial_list where phone_code='$country_code' and phone_number='$phone_number' $ageSQL;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$list_id = $aryA[0];
$lead_id = $aryA[1];
$g++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$sthArows($lead_id|$list_id)|$stmtA|"; &agi_output;}
}
# Lead not found, send call to 'D' option in call menu
if ($g < 1)
{
if ($AGILOG) {$agi_string = "entry not found($phone_number), exiting the cm_phonesearch.agi app, transferring call to D @ $context"; &agi_output;}
print "SET CONTEXT $context\n";
$result = <STDIN>;
checkresult($result);
print "SET EXTENSION D\n";
$result = <STDIN>;
checkresult($result);
print "SET PRIORITY 1\n";
$result = <STDIN>;
checkresult($result);
exit;
}
else
{
$campaign_id='';
$default_xfer_group='';
### search for campaign using list_id of found lead ###
$stmtA= "SELECT campaign_id from vicidial_lists where list_id='$list_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$campaign_id = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$sthArows($campaign_id)|$stmtA|"; &agi_output;}
if (length($campaign_id) > 0)
{
### search for default_xfer_group using campaign_id of found lead ###
$stmtA= "SELECT default_xfer_group from vicidial_campaigns where campaign_id='$campaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$default_xfer_group = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$sthArows($default_xfer_group)|$stmtA|"; &agi_output;}
}
}
$PADlead_id = sprintf("%010s", $lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
$YqueryCID = "Y$CIDdate$PADlead_id";
$newcallerid = "\"$YqueryCID <$phone_number>\"";
$AGI->set_callerid($newcallerid);
print STDERR "cm_phonesearch.agi Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
# transfer in-group not found, send call to 'C' option in call menu
if ( (length($default_xfer_group) < 1) || ($default_xfer_group =~ /---NONE---/) )
{
if ($AGILOG) {$agi_string = "in-group not found($phone_number), exiting the cm_phonesearch.agi app, transferring call to C @ $context"; &agi_output;}
print "SET CONTEXT $context\n";
$result = <STDIN>;
checkresult($result);
print "SET EXTENSION C\n";
$result = <STDIN>;
checkresult($result);
print "SET PRIORITY 1\n";
$result = <STDIN>;
checkresult($result);
exit;
}
else
{
$AGI->exec("EXEC Set(_ingroupvar=$default_xfer_group)");
if ($AGILOG) {$agi_string = "in-group found($phone_number|$default_xfer_group), exiting the cm_phonesearch.agi app, transferring call to B @ $context"; &agi_output;}
print "SET CONTEXT $context\n";
$result = <STDIN>;
checkresult($result);
print "SET EXTENSION B\n";
$result = <STDIN>;
checkresult($result);
print "SET PRIORITY 1\n";
$result = <STDIN>;
checkresult($result);
exit;
}
##### SUBROUTINES #####
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
sub checkresult
{
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/)
{
$res =~ /result=(-?\d+)/;
if (!length($1))
{
# print STDERR "FAIL ($res)\n";
$fail++;
}
else
{
# print STDERR "PASS ($1)\n";
$pass++;
}
}
else
{
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
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