80 lines
4.1 KiB
Plaintext
80 lines
4.1 KiB
Plaintext
Call URL features(start call url, dispo call url, etc...)
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Details on the Call URL and webform-type fields and dynamic URL construction:
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Web Form - This is where you can set the custom web page that will be
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opened when the user clicks on the WEB FORM button. To customize the
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query string after the web form, simply begin the web form with VAR
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and then the URL that you want to use, replacing the variables with
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the variable names that you want to use --A--phone_number--B-- just
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like in the SCRIPTS tab section.
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Start Call URL - This web URL address is not seen by the agent, but
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it is called every time a call is sent to an agent if it is populated.
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Uses the same variables as the web form fields and scripts. This URL
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can NOT be a relative path. The Start URL does not work for Manual
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dial calls. Default is blank.
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Dispo Call URL - This web URL address is not seen by the agent, but it
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is called every time a call is dispositioned by an agent if it is
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populated. Uses the same variables as the web form fields and scripts.
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dispo and talk_time are the variables you can use to retrieve the
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agent-defined disposition for the call and the actual talk time in
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seconds of the call. This URL can NOT be a relative path. Default is
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blank.
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CRM Popup Login - If set to Y, the CRM Popup Address is used to open a new
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window on agent login to this campaign. Default is N.
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CRM Popup Address - The web address of a CRM login page, it can have variables
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populated just like the web form address, with the VAR in the front and using
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--A--user_custom_one--B-- to define variables.
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Add Lead URL - This web URL address is not seen by the agent, but it is called
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every time a lead is added to the system through the inbound process. Default
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is blank. You must begin this URL with VAR if you want to use variables, and of
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course --A-- and --B-- around the actual variable in the URL where you want to
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use it. Here is the list of variables that are available for this function:
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lead_id, vendor_lead_code, list_id, phone_number, phone_code, did_id,
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did_extension, did_pattern, did_description, uniqueid. This feature is only
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available for In-Groups.
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You can have lead information be auto-populated in the URL
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options(webform, webform2, start_call_url, dispo_call_url, crm_popup_url) using
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"--A--field--B--" where field is one of the following fieldnames:
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(not all of these are available for all features)
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vendor_lead_code, source_id, list_id, gmt_offset_now,
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called_since_last_reset, phone_code, phone_number, title, first_name,
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middle_initial, last_name, address1, address2, address3, city, state,
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province, postal_code, country_code, gender, date_of_birth, alt_phone,
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email, security_phrase, comments, lead_id, campaign, phone_login,
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group, channel_group, SQLdate, epoch, uniqueid, customer_zap_channel,
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server_ip, SIPexten, session_id, dialed_number, dialed_label, rank,
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owner, camp_script, in_script, script_width, script_height,
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recording_filename, recording_id, user_custom_one, user_custom_two,
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user_custom_three, user_custom_four, user_custom_five,
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preset_number_a, preset_number_b, preset_number_c, preset_number_d,
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preset_number_e, preset_number_f, preset_dtmf_a, preset_dtmf_b,
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did_id, did_extension, did_pattern, did_description, closecallid,
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xfercallid, agent_log_id, entry_list_id.
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For examples(and sample result URL):
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VARhttps://astguiclient.sf.net/test_VICIDIAL_output.php?test=--A--vendor_lead_code--B--&appt_date=--A--appointment_date--B--&color=--A--favorite_color--B--&city=--A--nearest_city--B--&cities=--A--multi_city--B--&topics=--A--topics--B--
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(https://astguiclient.sf.net/test_VICIDIAL_output.php?test=92837492837&appt_date=2010-10-31&color=green&city=ALBUQUERQUE&cities=CHICAGO,TAMPA&topics=price,quality)
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VARhttp://192.168.192.3/agc/vdc_call_url_test.php?leadID=--A--lead_id--B--&listID=--A--entry_list_id--B--&dispo=--A--dispo--B--&talk_time=--A--talk_time--B--
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(http://192.168.192.3/agc/vdc_call_url_test.php?leadID=321452&listID=101&dispo=NI&talk_time=214)
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VARhttp://www.server.org/env.php?one=--A--user_custom_one--B--&two=--A--user_custom_two--B--
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(http://www.server.org/env.php?one=asmith&two=hS87yt2)
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