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07e747eb889c47ac0cbb4a2cf7ca1fa281b4e9ba
agc_2-X/www/agc/alt_display.php
T
mattf 7a4ce83cc6 Added mohsuggest phone config option for SIP and IAX phones 
Added new option/layout to agc/alt_display.php

git-svn-id: svn://192.168.202.10@3435 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-04-29 21:02:47 +00:00

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PHP
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<?php
# alt_display.php
#
# Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# This script is designed to display agent screen information outside of the agent screen
# To use this script, you must set the options.php setting $alt_display_enabled = '1';
#
# required variables:
# - $user
#
# Available ACTIONs:
# - top_panel = static agent dashboard
# - top_panel_realtime = agent dashboard reloading every second
# - agent_status = data-only compressed details for logged-in agent status
#
# CHANGELOG:
# 200827-1157 - First build
# 200920-0906 - Added agent-lag-time to agent_status action
# 201026-1504 - Fix for LIVE call issue in top_panel
# 210426-0138 - Added calls_inqueue_count_ campaign settings options, and calls_in_queue_option=CAMPAIGN setting
# 210428-2156 - Added calls_in_queue_display setting
#
$version = '2.14-5';
$build = '210428-2156';
$php_script = 'alt_display.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=11;
$one_mysql_log=0;
$DB=0;
$VD_login=0;
$SSagent_debug_logging=0;
$pause_to_code_jump=0;
$startMS = microtime();
$STACKED_left=80;
require_once("dbconnect_mysqli.php");
require_once("functions.php");
### If you have globals turned off uncomment these lines
if (isset($_GET["user"])) {$user=$_GET["user"];}
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
if (isset($_GET["ACTION"])) {$ACTION=$_GET["ACTION"];}
elseif (isset($_POST["ACTION"])) {$ACTION=$_POST["ACTION"];}
if (isset($_GET["calls_in_queue_option"])) {$calls_in_queue_option=$_GET["calls_in_queue_option"];}
elseif (isset($_POST["calls_in_queue_option"])) {$calls_in_queue_option=$_POST["calls_in_queue_option"];}
if (isset($_GET["calls_in_queue_display"])) {$calls_in_queue_display=$_GET["calls_in_queue_display"];}
elseif (isset($_POST["calls_in_queue_display"])) {$calls_in_queue_display=$_POST["calls_in_queue_display"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
$user = preg_replace("/\'|\"|\\\\|;/","",$user);
$stage = preg_replace("/[^-_0-9a-zA-Z]/","",$stage);
$ACTION = preg_replace('/[^-_0-9a-zA-Z]/','',$ACTION);
$calls_in_queue_option = preg_replace('/[^-_0-9a-zA-Z]/','',$calls_in_queue_option);
$calls_in_queue_display = preg_replace('/[^-_0-9a-zA-Z]/','',$calls_in_queue_display);
$DB = preg_replace('/[^-_0-9a-zA-Z]/','',$DB);
# default optional vars if not set
if (!isset($stage)) {$stage="default";}
if (!isset($ACTION)) {$ACTION="top_panel";}
$alt_display_enabled = '0'; # set to 1 to allow the alt_display.php script to be used
# if options file exists, use the override values for the above variables
# see the options-example.php file for more information
if (file_exists('options.php'))
{
require_once('options.php');
}
header ("Content-type: text/html; charset=utf-8");
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
header ("Pragma: no-cache"); // HTTP/1.0
if ($alt_display_enabled < 1)
{
echo "ERROR: Alt Display script disabled: |$user|$alt_display_enabled|\n";
exit;
}
if (strlen($user) < 1)
{
echo "ERROR: user not defined: |$user|\n";
exit;
}
$txt = '.txt';
$StarTtime = date("U");
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$SQLdate = $NOW_TIME;
$CIDdate = date("mdHis");
$ENTRYdate = date("YmdHis");
$MT[0]='';
$agents='@agents';
$US='_';
while (strlen($CIDdate) > 9) {$CIDdate = substr("$CIDdate", 1);}
$check_time = ($StarTtime - 86400);
$secX = date("U");
$epoch = $secX;
$hour = date("H");
$min = date("i");
$sec = date("s");
$mon = date("m");
$mday = date("d");
$year = date("Y");
$isdst = date("I");
$Shour = date("H");
$Smin = date("i");
$Ssec = date("s");
$Smon = date("m");
$Smday = date("d");
$Syear = date("Y");
### Grab Server GMT value from the database
$stmt="SELECT local_gmt FROM servers where active='Y' limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09001',$user,$server_ip,$session_name,$one_mysql_log);}
$gmt_recs = mysqli_num_rows($rslt);
if ($gmt_recs > 0)
{
$row=mysqli_fetch_row($rslt);
$DBSERVER_GMT = $row[0];
if (strlen($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
if ($isdst) {$SERVER_GMT++;}
}
else
{
$SERVER_GMT = date("O");
$SERVER_GMT = preg_replace("/\+/i","",$SERVER_GMT);
$SERVER_GMT = ($SERVER_GMT + 0);
$SERVER_GMT = ($SERVER_GMT / 100);
}
$LOCAL_GMT_OFF = $SERVER_GMT;
$LOCAL_GMT_OFF_STD = $SERVER_GMT;
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,timeclock_end_of_day,agentonly_callback_campaign_lock,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,agent_debug_logging,default_language,active_modules,allow_chats,default_phone_code,user_new_lead_limit,sip_event_logging,call_quota_lead_ranking FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09002',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$timeclock_end_of_day = $row[1];
$agentonly_callback_campaign_lock = $row[2];
$alt_log_server_ip = $row[3];
$alt_log_dbname = $row[4];
$alt_log_login = $row[5];
$alt_log_pass = $row[6];
$tables_use_alt_log_db = $row[7];
$qc_features_active = $row[8];
$allow_emails = $row[9];
$callback_time_24hour = $row[10];
$SSenable_languages = $row[11];
$SSlanguage_method = $row[12];
$SSagent_debug_logging = $row[13];
$SSdefault_language = $row[14];
$active_modules = $row[15];
$allow_chats = $row[16];
$default_phone_code = $row[17];
$SSuser_new_lead_limit = $row[18];
$SSsip_event_logging = $row[19];
$SScall_quota_lead_ranking = $row[20];
}
##### END SETTINGS LOOKUP #####
###########################################
if (strlen($SSagent_debug_logging) > 1)
{
if ($SSagent_debug_logging == "$user")
{$SSagent_debug_logging=1;}
else
{$SSagent_debug_logging=0;}
}
$VUselected_language = $SSdefault_language;
$VUuser_new_lead_limit='-1';
$stmt="SELECT selected_language from vicidial_users where user='$user';";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09003',$user,$server_ip,$session_name,$one_mysql_log);}
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
}
else
{
echo _QXZ("ERROR: user does not exist").": |$user|\n";
exit;
}
if ($DB > 0)
{
echo "<html>\n";
echo "<head>\n";
echo "<!-- VERSION: $version BUILD: $build USER: $user -->\n";
echo "<title>"._QXZ("Alt Agent Display Script");
echo "</title>\n";
echo "</head>\n";
echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
}
################################################################################
### top_panel - shows a static display of the top panel dashboard for the agent
################################################################################
if ($ACTION == 'top_panel')
{
$live_call = 'NONE';
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id from vicidial_live_agents where user='$user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09004',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_user_ct = mysqli_num_rows($rslt);
if ($cl_user_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VLAserver_ip = $row[0];
$VLAstatus = $row[1];
$VLAlead_id = $row[2];
$VLAcampaign_id = $row[3];
$VLAcallerid = $row[4];
$VLAlast_update_time = $row[5];
$VLAcloser_campaigns = $row[6];
$VLAcalls_today = $row[7];
$VLApause_code = $row[8];
$VLAlast_call_time_epoch = $row[9];
$VLAlast_state_change_epoch = $row[10];
$VLApreview_lead_id = ($row[11] + 0);
if ($VLAstatus == 'INCALL') {$live_call = 'DEAD';}
if ( ($VLAstatus == 'PAUSED') and ($VLApreview_lead_id > 0) ) {$live_call = 'PREVIEW';}
}
else
{
echo _QXZ("ERROR: user is not logged in").": $user\n";
exit;
}
### BEGIN Live Call Display section ###
if (strlen($VLAcallerid) > 5)
{
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09005',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VACserver_ip = $row[0];
$VACstatus = $row[1];
$VAClead_id = $row[2];
$VACcampaign_id = $row[3];
$VACcallerid = $row[4];
$VACcall_time = $row[5];
$VACcall_type = $row[6];
$VACcalls_today = $row[7];
$VACcall_time_epoch = $row[8];
$live_call = 'LIVE';
}
}
if ( ($live_call != 'NONE') and ($live_call != 'PREVIEW') )
{
if ($live_call == 'LIVE')
{
echo "<font color=\"green\" size=2 face=\"arial,helvetica\"><b>"._QXZ("LIVE CALL")."</font></b> &nbsp; &nbsp; \n";
$call_length = ($StarTtime - $VLAlast_state_change_epoch);
$minutes = floor($call_length / 60);
$seconds = $call_length - ($minutes * 60);
$CLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Call Timer").": $CLtime</font> &nbsp; &nbsp; \n";
$stage = "LIVE $CLtime";
$STACKED_left = ($STACKED_left + 140);
}
if ($live_call == 'DEAD')
{
echo "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>"._QXZ("DEAD CALL")."</font></b> &nbsp; \n";
$call_length = ($VLAlast_state_change_epoch - $VLAlast_call_time_epoch);
$minutes = floor($call_length / 60);
$seconds = $call_length - ($minutes * 60);
$CLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
$hangup_length = ($StarTtime - $VLAlast_state_change_epoch);
$minutes = floor($hangup_length / 60);
$seconds = $hangup_length - ($minutes * 60);
$HUtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Call Time").": $CLtime</font> &nbsp; \n";
echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Dead Timer").": $HUtime</font> &nbsp; \n";
$stage = "DEAD $CLtime $HUtime";
$STACKED_left = ($STACKED_left + 230);
}
}
else
{
if ($live_call == 'PREVIEW')
{
echo "<font color=\"gold\" size=2 face=\"arial,helvetica\"><b>"._QXZ("PREVIEW")."</font></b> &nbsp; &nbsp; \n";
$stage = "PREVIEW";
}
else
{
echo "<font color=\"grey\" size=2 face=\"arial,helvetica\"><b>"._QXZ("NO CALL")."</font></b> &nbsp; &nbsp; \n";
$stage = "NONE";
}
}
### END Live Call Display section ###
### BEGIN Calls in Queue section ###
$CIQcount=0;
$AccampSQL = preg_replace('/\s\-/','', $VLAcloser_campaigns);
$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
if (preg_match('/AGENTDIRECT/i', $AccampSQL))
{
$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )";
}
### BEGIN check for calls_inqueue_count_ settings containers and calculate calls in queue ###
$RingCallsOne='';
$RingCallsTwo='';
$Acampaign = $VLAcampaign_id;
if ($calls_in_queue_option == 'CAMPAIGN')
{
$calls_inqueue_count_one='';
$calls_inqueue_count_two='';
$stmt = "SELECT calls_inqueue_count_one,calls_inqueue_count_two FROM vicidial_campaigns where campaign_id='$Acampaign';";
$rslt=mysql_to_mysqli($stmt, $link);
$vcc_conf_ct = mysqli_num_rows($rslt);
if ($vcc_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$calls_inqueue_count_one = $row[0];
$calls_inqueue_count_two = $row[1];
}
if ( ( ($calls_inqueue_count_one != '') and ($calls_inqueue_count_one != 'DISABLED') ) or ( ($calls_inqueue_count_two != '') and ($calls_inqueue_count_two != 'DISABLED') ) )
{
# gather calls_inqueue_count_one settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$calls_inqueue_count_one';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$calls_inqueue_count_one_heading='';
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$calls_inqueue_count_one_settings = explode("\n",$SAcontainer_entry);
$calls_inqueue_count_one_settings_ct = count($calls_inqueue_count_one_settings);
$calls_inqueue_count_one_output='';
$calls_inqueue_count_one_groups_SQL='';
$except_container_id_output='';
$cic_excpt_stmt='';
$sea=0;
while ($calls_inqueue_count_one_settings_ct >= $sea)
{
if (preg_match("/^HEADING => |^HEADING=>/",$calls_inqueue_count_one_settings[$sea]))
{
$calls_inqueue_count_one_heading = preg_replace("/^HEADING => |^HEADING=>/i",'',$calls_inqueue_count_one_settings[$sea]);
}
else
{
if ( (!preg_match("/^;/",$calls_inqueue_count_one_settings[$sea])) and (strlen($calls_inqueue_count_one_settings[$sea]) > 0) )
{
$cic_one_stmt='';
if ($calls_inqueue_count_one_settings[$sea] == '--ALL-CALLS--')
{
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
}
else
{
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
{
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
{
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and (campaign_id='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
{
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/-CALLS-EXCEPT=/",$calls_inqueue_count_one_settings[$sea]))
{
$except_container_id = preg_replace("/.*-CALLS-EXCEPT=/",'',$calls_inqueue_count_one_settings[$sea]);
# BEGIN gather EXCEPTION settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$except_container_id';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "EX|$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$except_container_id_settings = explode("\n",$SAcontainer_entry);
$except_container_id_settings_ct = count($except_container_id_settings);
$except_container_id_groups_SQL='';
$seaEX=0;
while ($except_container_id_settings_ct >= $seaEX)
{
if ( (!preg_match("/^;|^HEADING => |^HEADING=>/i",$except_container_id_settings[$seaEX])) and (strlen($except_container_id_settings[$seaEX]) > 0) )
{
if ($except_container_id_settings[$seaEX] == '--ALL-CALLS--')
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
else
{
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id NOT IN('$AccampSQL'))";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
if (strlen($cic_excpt_stmt) < 10)
{
$except_container_id_settings[$seaEX] = preg_replace('/[^-_0-9\p{L}]/u','',$except_container_id_settings[$seaEX]);
if (strlen($except_container_id_settings[$seaEX]) > 0)
{
if (strlen($except_container_id_groups_SQL) > 1) {$except_container_id_groups_SQL .= ",";}
$except_container_id_groups_SQL .= "'$except_container_id_settings[$seaEX]'";
}
}
}
}
$seaEX++;
}
if ( (strlen($cic_excpt_stmt) < 10) and (strlen($except_container_id_groups_SQL) > 2) )
{
$cic_excpt_stmt="and (campaign_id NOT IN($except_container_id_groups_SQL))";
}
}
# END gather EXCEPTION settings container
}
if (strlen($cic_one_stmt) < 10)
{
$calls_inqueue_count_one_settings[$sea] = preg_replace('/[^-_0-9\p{L}]/u','',$calls_inqueue_count_one_settings[$sea]);
if (strlen($calls_inqueue_count_one_settings[$sea]) > 0)
{
if (strlen($calls_inqueue_count_one_groups_SQL) > 1) {$calls_inqueue_count_one_groups_SQL .= ",";}
$calls_inqueue_count_one_groups_SQL .= "'$calls_inqueue_count_one_settings[$sea]'";
}
}
}
}
}
$sea++;
}
if ( (strlen($cic_one_stmt) < 10) and (strlen($calls_inqueue_count_one_groups_SQL) > 2) )
{
$cic_one_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN($calls_inqueue_count_one_groups_SQL)) $ADsql)";
}
if (strlen($cic_one_stmt) > 10)
{
$TEMPcic_one_stmt = "SELECT count(*) $cic_one_stmt $cic_excpt_stmt;";
if ($DB) {echo "CIC ONE|$TEMPcic_one_stmt|\n";}
$rslt=mysql_to_mysqli($TEMPcic_one_stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$TEMPcic_one_stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$RingCallsOne=$row[0];
if ($RingCallsOne > 0)
{
$stage .= " Waiting $RingCallsOne";
$RingCallsOne = "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>$calls_inqueue_count_one_heading: $RingCallsOne</font></b> &nbsp; &nbsp; \n";
### grab time of oldest call waiting in queue for this agent's campaign and selected in-groups
$stmt="SELECT UNIX_TIMESTAMP(call_time) $cic_one_stmt $cic_excpt_stmt order by call_time limit 1;";
if ($DB) {echo "CIC ONETIME|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$CIQcall_time_epoch = $row[0];
$wait_length = ($StarTtime - $CIQcall_time_epoch);
$minutes = floor($wait_length / 60);
$seconds = $wait_length - ($minutes * 60);
$WLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
$RingCallsOne .= "<font color=\"red\" size=2 face=\"arial,helvetica\">"._QXZ("Hold Time").": $WLtime</font> &nbsp; &nbsp; \n";
$stage .= " $WLtime";
}
}
else
{$RingCallsOne = "<font color=\"lightgrey\" size=2 face=\"arial,helvetica\"><b> &nbsp; &nbsp; $calls_inqueue_count_one_heading: 0</font></b> &nbsp; &nbsp; \n";}
}
}
# gather calls_inqueue_count_two settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$calls_inqueue_count_two';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
if ($DB) {echo "$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$calls_inqueue_count_two_heading='';
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$calls_inqueue_count_two_settings = explode("\n",$SAcontainer_entry);
$calls_inqueue_count_two_settings_ct = count($calls_inqueue_count_two_settings);
$calls_inqueue_count_two_output='';
$calls_inqueue_count_two_groups_SQL='';
$except_container_id_output='';
$cic_excpt_stmt='';
$sea=0;
while ($calls_inqueue_count_two_settings_ct >= $sea)
{
if (preg_match("/^HEADING => |^HEADING=>/",$calls_inqueue_count_two_settings[$sea]))
{
$calls_inqueue_count_two_heading = preg_replace("/^HEADING => |^HEADING=>/i",'',$calls_inqueue_count_two_settings[$sea]);
}
else
{
if ( (!preg_match("/^;/",$calls_inqueue_count_two_settings[$sea])) and (strlen($calls_inqueue_count_two_settings[$sea]) > 0) )
{
$cic_two_stmt='';
if ($calls_inqueue_count_two_settings[$sea] == '--ALL-CALLS--')
{
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
}
else
{
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
{
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
{
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and (campaign_id='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
{
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/-CALLS-EXCEPT=/",$calls_inqueue_count_two_settings[$sea]))
{
$except_container_id = preg_replace("/.*-CALLS-EXCEPT=/",'',$calls_inqueue_count_two_settings[$sea]);
# BEGIN gather EXCEPTION settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$except_container_id';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
if ($DB) {echo "EX|$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$except_container_id_settings = explode("\n",$SAcontainer_entry);
$except_container_id_settings_ct = count($except_container_id_settings);
$except_container_id_groups_SQL='';
$seaEX=0;
while ($except_container_id_settings_ct >= $seaEX)
{
if ( (!preg_match("/^;|^HEADING => |^HEADING=>/i",$except_container_id_settings[$seaEX])) and (strlen($except_container_id_settings[$seaEX]) > 0) )
{
if ($except_container_id_settings[$seaEX] == '--ALL-CALLS--')
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
else
{
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id NOT IN('$AccampSQL'))";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
if (strlen($cic_excpt_stmt) < 10)
{
$except_container_id_settings[$seaEX] = preg_replace('/[^-_0-9\p{L}]/u','',$except_container_id_settings[$seaEX]);
if (strlen($except_container_id_settings[$seaEX]) > 0)
{
if (strlen($except_container_id_groups_SQL) > 1) {$except_container_id_groups_SQL .= ",";}
$except_container_id_groups_SQL .= "'$except_container_id_settings[$seaEX]'";
}
}
}
}
$seaEX++;
}
if ( (strlen($cic_excpt_stmt) < 10) and (strlen($except_container_id_groups_SQL) > 2) )
{
$cic_excpt_stmt="and (campaign_id NOT IN($except_container_id_groups_SQL))";
}
}
# END gather EXCEPTION settings container
}
if (strlen($cic_two_stmt) < 10)
{
$calls_inqueue_count_two_settings[$sea] = preg_replace('/[^-_0-9\p{L}]/u','',$calls_inqueue_count_two_settings[$sea]);
if (strlen($calls_inqueue_count_two_settings[$sea]) > 0)
{
if (strlen($calls_inqueue_count_two_groups_SQL) > 1) {$calls_inqueue_count_two_groups_SQL .= ",";}
$calls_inqueue_count_two_groups_SQL .= "'$calls_inqueue_count_two_settings[$sea]'";
}
}
}
}
}
$sea++;
}
if ( (strlen($cic_two_stmt) < 10) and (strlen($calls_inqueue_count_two_groups_SQL) > 2) )
{
$cic_two_stmt="from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN($calls_inqueue_count_two_groups_SQL)) $ADsql)";
}
if (strlen($cic_two_stmt) > 10)
{
$TEMPcic_two_stmt = "SELECT count(*) $cic_two_stmt $cic_excpt_stmt;";
if ($DB) {echo "CIC TWO|$TEMPcic_two_stmt|\n";}
$rslt=mysql_to_mysqli($TEMPcic_two_stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$TEMPcic_two_stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
$row=mysqli_fetch_row($rslt);
$RingCallsTwo=$row[0];
if ($RingCallsTwo > 0)
{
$stage .= " Waiting $RingCallsTwo";
$RingCallsTwo = "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>$calls_inqueue_count_two_heading: $RingCallsTwo</font></b> &nbsp; &nbsp; \n";
### grab time of oldest call waiting in queue for this agent's campaign and selected in-groups
$stmt="SELECT UNIX_TIMESTAMP(call_time) $cic_two_stmt $cic_excpt_stmt order by call_time limit 1;";
if ($DB) {echo "CIC TWOTIME|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$CIQcall_time_epoch = $row[0];
$wait_length = ($StarTtime - $CIQcall_time_epoch);
$minutes = floor($wait_length / 60);
$seconds = $wait_length - ($minutes * 60);
$WLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
$RingCallsTwo .= "<font color=\"red\" size=2 face=\"arial,helvetica\">"._QXZ("Hold Time").": $WLtime</font> &nbsp; &nbsp; \n";
$stage .= " $WLtime";
}
}
else
{$RingCallsTwo = "<font color=\"lightgrey\" size=2 face=\"arial,helvetica\"><b> &nbsp; &nbsp; $calls_inqueue_count_two_heading: 0</font></b> &nbsp; &nbsp; \n";}
}
}
if ( (strlen($RingCallsOne) > 10) or (strlen($RingCallsTwo) > 10) )
{
if ( (strlen($RingCallsOne) > 10) and (strlen($RingCallsTwo) > 10) )
{
if ($calls_in_queue_display == 'STACKED')
{
echo " &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<span style=\"position:absolute;left:".$STACKED_left."px;top:0px;z-index:100;\" id=\"CallsInQueue1\">$RingCallsOne</span>";
echo "<span style=\"position:absolute;left:".$STACKED_left."px;top:12px;z-index:101;\" id=\"CallsInQueue2\">$RingCallsTwo</span>";
}
else
{echo "$RingCallsOne &nbsp; &nbsp; $RingCallsTwo";}
}
else
{echo "$RingCallsOne$RingCallsTwo";}
}
}
}
### END check for calls_inqueue_count_ settings containers and calculate calls in queue ###
if ( (strlen($RingCallsOne) < 10) and (strlen($RingCallsTwo) < 10) )
{
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09006',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$CIQcount = $row[0];
}
if ($CIQcount > 0)
{
echo "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>"._QXZ("Calls Waiting").": $CIQcount</font></b> &nbsp; &nbsp; \n";
$stage .= " Waiting $CIQcount";
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
$stmt="SELECT UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql) order by call_time limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09007',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$CIQcall_time_epoch = $row[0];
$wait_length = ($StarTtime - $CIQcall_time_epoch);
$minutes = floor($wait_length / 60);
$seconds = $wait_length - ($minutes * 60);
$WLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
echo "<font color=\"red\" size=2 face=\"arial,helvetica\">"._QXZ("Hold Time").": $WLtime</font> &nbsp; &nbsp; \n";
$stage .= " $WLtime";
}
}
else
{echo "<font color=\"lightgrey\" size=2 face=\"arial,helvetica\"><b> &nbsp; &nbsp; "._QXZ("no calls waiting")."</font></b> &nbsp; &nbsp; \n";}
}
### END Calls in Queue section ###
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
exit;
}
################################################################################
### top_panel_realtime - constant refresh of the top_panel dashboard every second
################################################################################
if ($ACTION == 'top_panel_realtime')
{
echo "<html>\n";
echo "<head>\n";
# echo "<link href='https://fonts.googleapis.com/css?family=Open+Sans' rel='stylesheet' type='text/css'>\n";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>"._QXZ("Agent Screen Dashboard Realtime")."</TITLE>\n";
?>
<STYLE type="text/css">
body,table,tr,th,td
{
font-family: 'Arial', Sans-Serif;
}
</STYLE>
<script language="Javascript">
var self_url = '<?php echo $PHP_SELF ?>';
var top_panel_content='';
function begin_realtime()
{
// AJAX code to gather the top_panel content every X seconds and update the screen
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
top_panel_query = "user=<?php echo $user ?>&ACTION=top_panel&calls_in_queue_option=<?php echo $calls_in_queue_option ?>&calls_in_queue_display=<?php echo $calls_in_queue_display ?>";
xmlhttp.open('POST', 'alt_display.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(top_panel_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var recheck_incoming = null;
top_panel_content = xmlhttp.responseText;
// alert(top_panel_query);
// alert(xmlhttp.responseText);
document.getElementById("top_panel_span").innerHTML = top_panel_content;
}
}
delete xmlhttp;
}
setTimeout(begin_realtime, 1000);
}
</script>
</head>
<?php
echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0 onload=\"begin_realtime()\">\n";
echo "<span id='top_panel_span'><font color=\"lightgrey\" face=\"Arial\" size=2>loading...</font></span>\n";
echo "</BODY></html>\n";
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
exit;
}
################################################################################
### agent_status - data-only compressed details for logged-in agent status
### will output these fields: agent-status|call-time|dead_time|pause-code|calls-today|calls-waiting|waiting-time|agent-lag-time
### example: PAUSED|0|0|BREAK|12|0|0|1
################################################################################
if ($ACTION == 'agent_status')
{
$agent_status = 'NONE';
$call_length=0;
$hangup_length=0;
$CIQcount=0;
$wait_length=0;
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id,pause_code,UNIX_TIMESTAMP(last_update_time) from vicidial_live_agents where user='$user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09008',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_user_ct = mysqli_num_rows($rslt);
if ($cl_user_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VLAserver_ip = $row[0];
$VLAstatus = $row[1];
$VLAlead_id = $row[2];
$VLAcampaign_id = $row[3];
$VLAcallerid = $row[4];
$VLAlast_update_time = $row[5];
$VLAcloser_campaigns = $row[6];
$VLAcalls_today = $row[7];
$VLApause_code = $row[8];
$VLAlast_call_time_epoch = $row[9];
$VLAlast_state_change_epoch = $row[10];
$VLApreview_lead_id = ($row[11] + 0);
$VLApause_code = $row[12];
$VLAlast_update_time_epoch = $row[13];
if ( ($VLAstatus == 'INCALL') or ($VLAstatus == 'QUEUE') or ($VLAstatus == 'MQUEUE') ) {$agent_status = 'DEAD';}
if ( ($VLAstatus == 'PAUSED') and ($VLAlead_id > 0) ) {$agent_status = 'DISPO';}
if ( ($VLAstatus == 'PAUSED') and ($VLApreview_lead_id > 0) ) {$agent_status = 'PREVIEW';}
if ( ($VLAstatus == 'PAUSED') and ($VLApause_code == 'LAGGED') ) {$agent_status = 'LAGGED';}
if ( ($VLAstatus == 'PAUSED') and ($agent_status == 'NONE') ) {$agent_status = 'PAUSED';}
if ($VLAstatus == 'READY') {$agent_status = 'READY';}
if ($VLAstatus == 'CLOSER') {$agent_status = 'CLOSER';}
}
else
{
echo _QXZ("ERROR: user is not logged in").": $user\n";
$stage = "user is not logged in";
exit;
}
if (strlen($VLAcallerid) > 15)
{
### BEGIN Live Call Display section ###
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09009',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VACserver_ip = $row[0];
$VACstatus = $row[1];
$VAClead_id = $row[2];
$VACcampaign_id = $row[3];
$VACcallerid = $row[4];
$VACcall_time = $row[5];
$VACcall_type = $row[6];
$VACcalls_today = $row[7];
$VACcall_time_epoch = $row[8];
$agent_status = 'LIVE';
}
if ( ($agent_status != 'NONE') and ($agent_status != 'PREVIEW') )
{
if ($agent_status == 'LIVE')
{
$call_length = ($StarTtime - $VLAlast_state_change_epoch);
}
if ($agent_status == 'DEAD')
{
$call_length = ($VLAlast_state_change_epoch - $VLAlast_call_time_epoch);
$hangup_length = ($StarTtime - $VLAlast_state_change_epoch);
}
}
### END Live Call Display section ###
}
### BEGIN Calls in Queue section ###
$AccampSQL = preg_replace('/\s\-/','', $VLAcloser_campaigns);
$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
if (preg_match('/AGENTDIRECT/i', $AccampSQL))
{
$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )";
}
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09010',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$CIQcount = $row[0];
}
if ($CIQcount > 0)
{
### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
$stmt="SELECT UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql) order by call_time limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09011',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_calls_ct = mysqli_num_rows($rslt);
if ($cl_calls_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$CIQcall_time_epoch = $row[0];
$wait_length = ($StarTtime - $CIQcall_time_epoch);
}
}
if ($VLAlast_update_time_epoch > 10)
{
$lagged_length = ($StarTtime - $VLAlast_update_time_epoch);
}
### END Calls in Queue section ###
$stage="$agent_status|$call_length|$hangup_length|$VLApause_code|$VLAcalls_today|$CIQcount|$wait_length|$lagged_length";
echo "$stage\n";
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
exit;
}
if ($DB > 0)
{
$ENDtime = date("U");
$RUNtime = ($ENDtime - $StarTtime);
echo "\n<!-- script runtime: $RUNtime seconds -->";
echo "\n</body>\n</html>\n";
}
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
exit;
?>
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