6538 lines
285 KiB
PHP
6538 lines
285 KiB
PHP
<?php
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# vdc_db_query.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed to exchange information between vicidial.php and the database server for various actions
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#
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# required variables:
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# - $server_ip
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# - $session_name
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# - $user
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# - $pass
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# optional variables:
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# - $format - ('text','debug')
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# - $ACTION - ('regCLOSER','regTERRITORY','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','updateLEAD','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit','LogiNCamPaigns','alt_phone_change','AlertControl','AGENTSview','CALLSINQUEUEview','CALLSINQUEUEgrab','DiaLableLeaDsCounT','UpdateFields')
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# - $stage - ('start','finish','lookup','new')
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# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
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# - $conf_exten - ('8600011',...)
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# - $exten - ('123test',...)
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# - $ext_context - ('default','demo',...)
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# - $ext_priority - ('1','2',...)
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# - $campaign - ('testcamp',...)
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# - $dial_timeout - ('60','26',...)
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# - $dial_prefix - ('9','8',...)
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# - $campaign_cid - ('3125551212','0000000000',...)
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# - $MDnextCID - ('M06301413000000002',...)
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# - $uniqueid - ('1120232758.2406800',...)
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# - $lead_id - ('36524',...)
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# - $list_id - ('101','123456',...)
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# - $length_in_sec - ('12',...)
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# - $phone_code - ('1',...)
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# - $phone_number - ('3125551212',...)
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# - $channel - ('Zap/12-1',...)
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# - $start_epoch - ('1120236911',...)
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# - $vendor_lead_code - ('1234test',...)
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# - $title - ('Mr.',...)
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# - $first_name - ('Bob',...)
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# - $middle_initial - ('L',...)
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# - $last_name - ('Wilson',...)
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# - $address1 - ('1324 Main St.',...)
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# - $address2 - ('Apt. 12',...)
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# - $address3 - ('co Robert Wilson',...)
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# - $city - ('Chicago',...)
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# - $state - ('IL',...)
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# - $province - ('NA',...)
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# - $postal_code - ('60054',...)
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# - $country_code - ('USA',...)
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# - $gender - ('M',...)
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# - $date_of_birth - ('1970-01-01',...)
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# - $alt_phone - ('3125551213',...)
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# - $email - ('bob@bob.com',...)
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# - $security_phrase - ('Hello',...)
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# - $comments - ('Good Customer',...)
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# - $auto_dial_level - ('0','1','1.2',...)
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# - $VDstop_rec_after_each_call - ('0','1')
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# - $conf_silent_prefix - ('7','8','5',...)
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# - $extension - ('123','user123','25-1',...)
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# - $protocol - ('Zap','SIP','IAX2',...)
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# - $user_abb - ('1234','6666',...)
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# - $preview - ('YES','NO',...)
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# - $called_count - ('0','1','2',...)
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# - $agent_log_id - ('123456',...)
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# - $agent_log - ('NO',...)
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# - $favorites_list - (",'cc160','cc100'",...)
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# - $CallBackDatETimE - ('2006-04-21 14:30:00',...)
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# - $recipient - ('ANYONE,'USERONLY')
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# - $callback_id - ('12345','12346',...)
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# - $use_internal_dnc - ('Y','N')
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# - $use_campaign_dnc - ('Y','N')
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# - $omit_phone_code - ('Y','N')
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# - $no_delete_sessions - ('0','1')
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# - $LogouTKicKAlL - ('0','1');
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# - $closer_blended = ('0','1');
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# - $inOUT = ('IN','OUT');
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# - $manual_dial_filter = ('NONE','CAMPLISTS','DNC','CAMPLISTS_DNC')
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# - $agentchannel = ('Zap/1-1','SIP/testing-6ry4i3',...)
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# - $conf_dialed = ('0','1')
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# - $leaving_threeway = ('0','1')
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# - $blind_transfer = ('0','1')
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# - $usegroupalias - ('0','1')
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# - $account - ('DEFAULT',...)
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# - $agent_dialed_number - ('1','')
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# - $agent_dialed_type - ('MANUAL_OVERRIDE','MANUAL_DIALNOW','MANUAL_PREVIEW',...)
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# - $wrapup - ('WRAPUP','')
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# - $vtiger_callback_id - ('16534'...)
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# - $nodeletevdac - ('0','1')
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# - $agent_territories - ('ABC001','ABC002'...)
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#
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# CHANGELOG:
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# 50629-1044 - First build of script
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# 50630-1422 - Added manual dial action and MD channel lookup
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# 50701-1451 - Added dial log for start and end of vicidial calls
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# 50705-1239 - Added call disposition update
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# 50804-1627 - Fixed updateDispo to update vicidial_log entry
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# 50816-1605 - Added VDADpause/ready for auto dialing
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# 50816-1811 - Added basic autodial call pickup functions
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# 50817-1005 - Altered logging functions to accomodate auto_dialing
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# 50818-1305 - Added stop-all-recordings-after-each-vicidial-call option
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# 50818-1411 - Added hangup of agent phone after Logout
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# 50901-1315 - Fixed CLOSER IN-GROUP Web Form bug
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# 50902-1507 - Fixed CLOSER log length_in_sec bug
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# 50902-1730 - Added functions for manual preview dialing and revert
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# 50913-1214 - Added agent random update to leadupdate
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# 51020-1421 - Added agent_log_id framework for detailed agent activity logging
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# 51021-1717 - Allows for multi-line comments (changes \n to !N in database)
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# 51111-1046 - Added vicidial_agent_log lead_id earlier for manual dial
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# 51121-1445 - Altered echo statements for several small PHP speed optimizations
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# 51122-1328 - Fixed UserLogout issue not removing conference reservation
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# 51129-1012 - Added ability to accept calls from other VICIDIAL servers
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# 51129-1729 - Changed manual dial to use the '/n' flag for calls
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# 51221-1154 - Added SCRIPT id lookup and sending to vicidial.php for display
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# 60105-1059 - Added Updating of astguiclient favorites in the DB
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# 60208-1617 - Added dtmf buttons output per call
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# 60213-1521 - Added closer_campaigns update to vicidial_users
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# 60215-1036 - Added Callback date-time entry into vicidial_callbacks table
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# 60413-1541 - Added USERONLY Callback listings output - CalLBacKLisT
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# - Added USERONLY Callback count output - CalLBacKCounT
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# 60414-1140 - Added Callback lead lookup for manual dialing
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# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
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# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
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# 60609-1148 - Added ability to check for manual dial numbers in DNC
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# 60619-1117 - Added variable filters to close security holes for login form
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# 60623-1414 - Fixed variable filter for phone_code and fixed manual dial logic
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# 60821-1600 - Added ability to omit the phone code on vicidial lead dialing
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# 60821-1647 - Added ability to not delete sessions at logout
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# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
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# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70115-1733 - Added alt_dial functionality in auto-dial modes
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# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
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# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
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# 70202-1438 - Added pause code submit function
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# 70203-0930 - Added dialed_number to lead info output
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# 70203-1030 - Added dialed_label to lead info output
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# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
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# 70212-1253 - Fixed small issue with CXFER
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# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
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# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
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# 70215-1210 - Added queuemetrics COMPLETEAGENT action
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# 70216-1051 - Fixed double call complete queuemetrics logging
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# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70309-1034 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70319-1544 - Added agent disable update customer data function
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# 70322-1545 - Added sipsak display ability
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# 70413-1253 - Fixed bug for outbound call time in CLOSER-type blended campaigns
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# 70424-1100 - Fixed bug for fronter/closer calls that would delete vdac records
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# 70802-1729 - Fixed bugs with pause_sec and wait_sec under certain call handling
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# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
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# 71029-1855 - removed campaign_id naming restrictions for CLOSER-type campaigns
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# 71030-2047 - added hopper priority for auto alt dial entries
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# 71116-1011 - added calls_today count updating of the vicidial_live_agents upon INCALL
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# 71120-1520 - added LogiNCamPaigns to show only allowed campaigns for agents upon login
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# 71125-1751 - Added inbound-group default inbound group sending to vicidial.php
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# 71129-2025 - restricted callbacks count and list to campaign only
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# 71223-0318 - changed logging of closer calls
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# 71226-1117 - added option to kick all calls from conference upon logout
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# 80116-1032 - added user_closer_log logging in regCLOSER
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# 80125-1213 - fixed vicidial_log bug when call is from closer
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# 80317-2051 - Added in-group recording settings
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# 80402-0121 - Fixes for manual dial transfers on some systems, removed /n persist flag
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# 80424-0442 - Added non_latin lookup from system_settings
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# 80430-1006 - Added term_reason for vicidial_log and vicidial_closer_log
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# 80430-1957 - Changed to leave lead_id in vicidial_live_agents record until after dispo
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# 80630-2153 - Added queue_log logging for Manual dial calls
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# 80703-0139 - Added alter customer phone permissions
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# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
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# 80713-0624 - Added vicidial_list.last_local_call_time field
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# 80717-1604 - Modified logging function to use inOUT to determine call direction and place to log
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# 80719-1147 - Changed recording conf prefix
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# 80815-1019 - Added manual dial list restriction option
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# 80831-0545 - Added extended alt dial number info display support
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# 80909-1710 - Added support for campaign-specific DNC lists
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# 81010-1048 - Added support for hangup of all channels except for agent channel after attempting a 3way call
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# 81011-1404 - Fixed bugs in leave3way when transferring a manual dial call
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# 81020-1459 - Fixed bugs in queue_log logging
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# 81104-0134 - Added mysql error logging capability
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# 81104-1617 - Added multi-retry for some vicidial_live_agents table MySQL queries
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# 81106-0410 - Added force_timeclock_login option to LoginCampaigns function
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# 81107-0424 - Added carryover of script and presets for in-group calls from campaign settings
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# 81110-0058 - Changed Pause time to start new vicidial_agent_log on every pause
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# 81110-1512 - Added hangup_all_non_reserved to fix non-Hangup bug
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# 81111-1630 - Added another hangup fix for non-hangup
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# 81114-0126 - More vicidial_agent_log bug fixes
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# 81119-1809 - webform backslash fix
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# 81124-2212 - Fixes blind transfer bug
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# 81126-1522 - Fixed callback comments bug
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# 81211-0420 - Fixed Manual dial agent_log bug
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# 90120-1718 - Added external pause and dial option
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# 90126-1759 - Fixed QM section that wasn't qualified and added agent alert option
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# 90128-0231 - Added vendor_lead_code to manual dial lead lookup
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# 90304-1335 - Added support for group aliases and agent-specific variables for campaigns and in-groups
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# 90305-1041 - Added agent_dialed_number and type for user_call_log feature
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# 90307-1735 - Added Shift enforcement and manager override features
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# 90320-0306 - Fixed agent log bug when using wrapup time
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# 90323-2013 - Added function to put phone numbers in the DNC lists if they were set to status type dnc=Y
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# 90324-1316 - Added functions to log calls to Vtiger accounts and update status to siccode
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# 90327-1348 - Changed Vtiger status populate to use status name
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# 90408-0021 - Added API vtiger specific callback activity record ability
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# 90508-0726 - Changed to PHP long tags
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# 90511-0923 - Added agentonly_callback_campaign_lock option
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# 90519-0634 - Fixed manual dial status and logging bug
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# 90611-1423 - Fixed agent log and vicidial log bugs
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# 90705-2008 - Added AGENTSview function
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# 90706-1431 - Added Agent view transfer selection
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# 90712-2303 - Added view calls in queue, grab call from queue
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# 90717-0638 - Fixed alt dial on overflow in-group calls
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# 90722-1542 - Added no hopper dialing
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# 90729-0637 - Added DiaLableLeaDsCounT
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# 90808-0221 - Added last_state_change to vicidial_live_agents
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# 90904-1622 - Added timezone sort options for no hopper dialing
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# 90908-1037 - Added DEAD call logging
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# 90916-1839 - Added nodeletevdac
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# 90917-2246 - Fixed auto-alt-dial DNC check bug
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# 90924-1544 - Added List callerid override option
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# 90930-1638 - Added agent_territories feature
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# 91012-0535 - Fixed User territory no-hopper dial bug
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# 91019-1224 - Fixed auto-alt-dial DNC issues
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# 91026-1101 - Added AREACODE DNC option
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# 91108-2120 - Fixed QM log issue with PAUSEREASON entries
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# 91112-1107 - Changed ENTERQUEUE to CALLOUTBOUND for QM logging
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# 91123-1801 - Added outbound_autodial field
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# 91204-1937 - Added logging of agent grab calls
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# 91213-0946 - Added queue_position to queue_log COMPLETE... records
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# 91228-1340 - Added API fields update functions
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# 100103-1254 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs
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# 100104-1509 - Fixed vicidial_log duplicate check to allow update if dup and logging update
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#
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$version = '2.2.0-136';
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$build = '100104-1509';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=290;
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$one_mysql_log=0;
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require("dbconnect.php");
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### If you have globals turned off uncomment these lines
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
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elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["session_name"])) {$session_name=$_GET["session_name"];}
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elseif (isset($_POST["session_name"])) {$session_name=$_POST["session_name"];}
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if (isset($_GET["format"])) {$format=$_GET["format"];}
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elseif (isset($_POST["format"])) {$format=$_POST["format"];}
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if (isset($_GET["ACTION"])) {$ACTION=$_GET["ACTION"];}
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elseif (isset($_POST["ACTION"])) {$ACTION=$_POST["ACTION"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["closer_choice"])) {$closer_choice=$_GET["closer_choice"];}
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elseif (isset($_POST["closer_choice"])) {$closer_choice=$_POST["closer_choice"];}
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if (isset($_GET["conf_exten"])) {$conf_exten=$_GET["conf_exten"];}
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elseif (isset($_POST["conf_exten"])) {$conf_exten=$_POST["conf_exten"];}
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if (isset($_GET["exten"])) {$exten=$_GET["exten"];}
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elseif (isset($_POST["exten"])) {$exten=$_POST["exten"];}
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if (isset($_GET["ext_context"])) {$ext_context=$_GET["ext_context"];}
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elseif (isset($_POST["ext_context"])) {$ext_context=$_POST["ext_context"];}
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if (isset($_GET["ext_priority"])) {$ext_priority=$_GET["ext_priority"];}
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elseif (isset($_POST["ext_priority"])) {$ext_priority=$_POST["ext_priority"];}
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if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
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elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
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if (isset($_GET["dial_timeout"])) {$dial_timeout=$_GET["dial_timeout"];}
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elseif (isset($_POST["dial_timeout"])) {$dial_timeout=$_POST["dial_timeout"];}
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if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];}
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elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];}
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if (isset($_GET["campaign_cid"])) {$campaign_cid=$_GET["campaign_cid"];}
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elseif (isset($_POST["campaign_cid"])) {$campaign_cid=$_POST["campaign_cid"];}
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if (isset($_GET["MDnextCID"])) {$MDnextCID=$_GET["MDnextCID"];}
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elseif (isset($_POST["MDnextCID"])) {$MDnextCID=$_POST["MDnextCID"];}
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if (isset($_GET["uniqueid"])) {$uniqueid=$_GET["uniqueid"];}
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elseif (isset($_POST["uniqueid"])) {$uniqueid=$_POST["uniqueid"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];}
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elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];}
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if (isset($_GET["length_in_sec"])) {$length_in_sec=$_GET["length_in_sec"];}
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elseif (isset($_POST["length_in_sec"])) {$length_in_sec=$_POST["length_in_sec"];}
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if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
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elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["channel"])) {$channel=$_GET["channel"];}
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elseif (isset($_POST["channel"])) {$channel=$_POST["channel"];}
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if (isset($_GET["start_epoch"])) {$start_epoch=$_GET["start_epoch"];}
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elseif (isset($_POST["start_epoch"])) {$start_epoch=$_POST["start_epoch"];}
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if (isset($_GET["dispo_choice"])) {$dispo_choice=$_GET["dispo_choice"];}
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elseif (isset($_POST["dispo_choice"])) {$dispo_choice=$_POST["dispo_choice"];}
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if (isset($_GET["vendor_lead_code"])) {$vendor_lead_code=$_GET["vendor_lead_code"];}
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elseif (isset($_POST["vendor_lead_code"])) {$vendor_lead_code=$_POST["vendor_lead_code"];}
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if (isset($_GET["title"])) {$title=$_GET["title"];}
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elseif (isset($_POST["title"])) {$title=$_POST["title"];}
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if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
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elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
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if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];}
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elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];}
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if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
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elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
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if (isset($_GET["address1"])) {$address1=$_GET["address1"];}
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elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];}
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if (isset($_GET["address2"])) {$address2=$_GET["address2"];}
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elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];}
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if (isset($_GET["address3"])) {$address3=$_GET["address3"];}
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elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];}
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if (isset($_GET["city"])) {$city=$_GET["city"];}
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elseif (isset($_POST["city"])) {$city=$_POST["city"];}
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if (isset($_GET["state"])) {$state=$_GET["state"];}
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elseif (isset($_POST["state"])) {$state=$_POST["state"];}
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if (isset($_GET["province"])) {$province=$_GET["province"];}
|
|
elseif (isset($_POST["province"])) {$province=$_POST["province"];}
|
|
if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];}
|
|
elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];}
|
|
if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];}
|
|
elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];}
|
|
if (isset($_GET["gender"])) {$gender=$_GET["gender"];}
|
|
elseif (isset($_POST["gender"])) {$gender=$_POST["gender"];}
|
|
if (isset($_GET["date_of_birth"])) {$date_of_birth=$_GET["date_of_birth"];}
|
|
elseif (isset($_POST["date_of_birth"])) {$date_of_birth=$_POST["date_of_birth"];}
|
|
if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];}
|
|
elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];}
|
|
if (isset($_GET["email"])) {$email=$_GET["email"];}
|
|
elseif (isset($_POST["email"])) {$email=$_POST["email"];}
|
|
if (isset($_GET["security_phrase"])) {$security_phrase=$_GET["security_phrase"];}
|
|
elseif (isset($_POST["security_phrase"])) {$security_phrase=$_POST["security_phrase"];}
|
|
if (isset($_GET["comments"])) {$comments=$_GET["comments"];}
|
|
elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];}
|
|
if (isset($_GET["auto_dial_level"])) {$auto_dial_level=$_GET["auto_dial_level"];}
|
|
elseif (isset($_POST["auto_dial_level"])) {$auto_dial_level=$_POST["auto_dial_level"];}
|
|
if (isset($_GET["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_GET["VDstop_rec_after_each_call"];}
|
|
elseif (isset($_POST["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_POST["VDstop_rec_after_each_call"];}
|
|
if (isset($_GET["conf_silent_prefix"])) {$conf_silent_prefix=$_GET["conf_silent_prefix"];}
|
|
elseif (isset($_POST["conf_silent_prefix"])) {$conf_silent_prefix=$_POST["conf_silent_prefix"];}
|
|
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
|
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
|
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
|
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
|
if (isset($_GET["user_abb"])) {$user_abb=$_GET["user_abb"];}
|
|
elseif (isset($_POST["user_abb"])) {$user_abb=$_POST["user_abb"];}
|
|
if (isset($_GET["preview"])) {$preview=$_GET["preview"];}
|
|
elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];}
|
|
if (isset($_GET["called_count"])) {$called_count=$_GET["called_count"];}
|
|
elseif (isset($_POST["called_count"])) {$called_count=$_POST["called_count"];}
|
|
if (isset($_GET["agent_log_id"])) {$agent_log_id=$_GET["agent_log_id"];}
|
|
elseif (isset($_POST["agent_log_id"])) {$agent_log_id=$_POST["agent_log_id"];}
|
|
if (isset($_GET["agent_log"])) {$agent_log=$_GET["agent_log"];}
|
|
elseif (isset($_POST["agent_log"])) {$agent_log=$_POST["agent_log"];}
|
|
if (isset($_GET["favorites_list"])) {$favorites_list=$_GET["favorites_list"];}
|
|
elseif (isset($_POST["favorites_list"])) {$favorites_list=$_POST["favorites_list"];}
|
|
if (isset($_GET["CallBackDatETimE"])) {$CallBackDatETimE=$_GET["CallBackDatETimE"];}
|
|
elseif (isset($_POST["CallBackDatETimE"])) {$CallBackDatETimE=$_POST["CallBackDatETimE"];}
|
|
if (isset($_GET["recipient"])) {$recipient=$_GET["recipient"];}
|
|
elseif (isset($_POST["recipient"])) {$recipient=$_POST["recipient"];}
|
|
if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
|
|
elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
|
|
if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_dnc"];}
|
|
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
|
if (isset($_GET["use_campaign_dnc"])) {$use_campaign_dnc=$_GET["use_campaign_dnc"];}
|
|
elseif (isset($_POST["use_campaign_dnc"])) {$use_campaign_dnc=$_POST["use_campaign_dnc"];}
|
|
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
|
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
|
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
|
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
|
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
|
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
|
if (isset($_GET["status"])) {$status=$_GET["status"];}
|
|
elseif (isset($_POST["status"])) {$status=$_POST["status"];}
|
|
if (isset($_GET["LogouTKicKAlL"])) {$LogouTKicKAlL=$_GET["LogouTKicKAlL"];}
|
|
elseif (isset($_POST["LogouTKicKAlL"])) {$LogouTKicKAlL=$_POST["LogouTKicKAlL"];}
|
|
if (isset($_GET["closer_blended"])) {$closer_blended=$_GET["closer_blended"];}
|
|
elseif (isset($_POST["closer_blended"])) {$closer_blended=$_POST["closer_blended"];}
|
|
if (isset($_GET["inOUT"])) {$inOUT=$_GET["inOUT"];}
|
|
elseif (isset($_POST["inOUT"])) {$inOUT=$_POST["inOUT"];}
|
|
if (isset($_GET["manual_dial_filter"])) {$manual_dial_filter=$_GET["manual_dial_filter"];}
|
|
elseif (isset($_POST["manual_dial_filter"])) {$manual_dial_filter=$_POST["manual_dial_filter"];}
|
|
if (isset($_GET["alt_dial"])) {$alt_dial=$_GET["alt_dial"];}
|
|
elseif (isset($_POST["alt_dial"])) {$alt_dial=$_POST["alt_dial"];}
|
|
if (isset($_GET["agentchannel"])) {$agentchannel=$_GET["agentchannel"];}
|
|
elseif (isset($_POST["agentchannel"])) {$agentchannel=$_POST["agentchannel"];}
|
|
if (isset($_GET["conf_dialed"])) {$conf_dialed=$_GET["conf_dialed"];}
|
|
elseif (isset($_POST["conf_dialed"])) {$conf_dialed=$_POST["conf_dialed"];}
|
|
if (isset($_GET["leaving_threeway"])) {$leaving_threeway=$_GET["leaving_threeway"];}
|
|
elseif (isset($_POST["leaving_threeway"])) {$leaving_threeway=$_POST["leaving_threeway"];}
|
|
if (isset($_GET["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_GET["hangup_all_non_reserved"];}
|
|
elseif (isset($_POST["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_POST["hangup_all_non_reserved"];}
|
|
if (isset($_GET["blind_transfer"])) {$blind_transfer=$_GET["blind_transfer"];}
|
|
elseif (isset($_POST["blind_transfer"])) {$blind_transfer=$_POST["blind_transfer"];}
|
|
if (isset($_GET["usegroupalias"])) {$usegroupalias=$_GET["usegroupalias"];}
|
|
elseif (isset($_POST["usegroupalias"])) {$usegroupalias=$_POST["usegroupalias"];}
|
|
if (isset($_GET["account"])) {$account=$_GET["account"];}
|
|
elseif (isset($_POST["account"])) {$account=$_POST["account"];}
|
|
if (isset($_GET["agent_dialed_number"])) {$agent_dialed_number=$_GET["agent_dialed_number"];}
|
|
elseif (isset($_POST["agent_dialed_number"])) {$agent_dialed_number=$_POST["agent_dialed_number"];}
|
|
if (isset($_GET["agent_dialed_type"])) {$agent_dialed_type=$_GET["agent_dialed_type"];}
|
|
elseif (isset($_POST["agent_dialed_type"])) {$agent_dialed_type=$_POST["agent_dialed_type"];}
|
|
if (isset($_GET["wrapup"])) {$wrapup=$_GET["wrapup"];}
|
|
elseif (isset($_POST["wrapup"])) {$wrapup=$_POST["wrapup"];}
|
|
if (isset($_GET["vtiger_callback_id"])) {$vtiger_callback_id=$_GET["vtiger_callback_id"];}
|
|
elseif (isset($_POST["vtiger_callback_id"])) {$vtiger_callback_id=$_POST["vtiger_callback_id"];}
|
|
if (isset($_GET["dial_method"])) {$dial_method=$_GET["dial_method"];}
|
|
elseif (isset($_POST["dial_method"])) {$dial_method=$_POST["dial_method"];}
|
|
if (isset($_GET["no_delete_sessions"])) {$no_delete_sessions=$_GET["no_delete_sessions"];}
|
|
elseif (isset($_POST["no_delete_sessions"])) {$no_delete_sessions=$_POST["no_delete_sessions"];}
|
|
if (isset($_GET["nodeletevdac"])) {$nodeletevdac=$_GET["nodeletevdac"];}
|
|
elseif (isset($_POST["nodeletevdac"])) {$nodeletevdac=$_POST["nodeletevdac"];}
|
|
if (isset($_GET["agent_territories"])) {$agent_territories=$_GET["agent_territories"];}
|
|
elseif (isset($_POST["agent_territories"])) {$agent_territories=$_POST["agent_territories"];}
|
|
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
|
|
header ("Pragma: no-cache"); // HTTP/1.0
|
|
|
|
$txt = '.txt';
|
|
$StarTtime = date("U");
|
|
$NOW_DATE = date("Y-m-d");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$CIDdate = date("mdHis");
|
|
$ENTRYdate = date("YmdHis");
|
|
$MT[0]='';
|
|
$agents='@agents';
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT use_non_latin,timeclock_end_of_day,agentonly_callback_campaign_lock FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$non_latin = $row[0];
|
|
$timeclock_end_of_day = $row[1];
|
|
$agentonly_callback_campaign_lock = $row[2];
|
|
}
|
|
##### END SETTINGS LOOKUP #####
|
|
###########################################
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$user=ereg_replace("[^-_0-9a-zA-Z]","",$user);
|
|
$pass=ereg_replace("[^-_0-9a-zA-Z]","",$pass);
|
|
$length_in_sec = ereg_replace("[^0-9]","",$length_in_sec);
|
|
$phone_code = ereg_replace("[^0-9]","",$phone_code);
|
|
$phone_number = ereg_replace("[^0-9]","",$phone_number);
|
|
}
|
|
else
|
|
{
|
|
$user = ereg_replace("'|\"|\\\\|;","",$user);
|
|
$pass = ereg_replace("'|\"|\\\\|;","",$pass);
|
|
}
|
|
|
|
|
|
# default optional vars if not set
|
|
if (!isset($format)) {$format="text";}
|
|
if ($format == 'debug') {$DB=1;}
|
|
if (!isset($ACTION)) {$ACTION="refresh";}
|
|
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
|
|
|
if ($ACTION == 'LogiNCamPaigns')
|
|
{
|
|
$skip_user_validation=1;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00002',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
|
|
{
|
|
echo "Inválido Usuário/Senha: |$user|$pass|\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if( (strlen($server_ip)<6) or (!isset($server_ip)) or ( (strlen($session_name)<12) or (!isset($session_name)) ) )
|
|
{
|
|
echo "Inválido server_ip: |$server_ip| or Inválido session_name: |$session_name|\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from web_client_sessions where session_name='$session_name' and server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00003',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$SNauth=$row[0];
|
|
if($SNauth==0)
|
|
{
|
|
echo "Inválido session_name: |$session_name|$server_ip|\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
# do nothing for now
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($format=='debug')
|
|
{
|
|
echo "<html>\n";
|
|
echo "<head>\n";
|
|
echo "<!-- VERSÃO: $version CONFIGURAÇÃO: $build USER: $user server_ip: $server_ip-->\n";
|
|
echo "<title>VICIDiaL Script de consulta ao banco de dados";
|
|
echo "</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### LogiNCamPaigns - generates an HTML SELECT list of allowed campaigns for a
|
|
### specific agent on the login screen
|
|
################################################################################
|
|
if ($ACTION == 'LogiNCamPaigns')
|
|
{
|
|
if ( (strlen($user)<1) )
|
|
{
|
|
echo "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
echo "<option value=\"\">-- ERROR --</option>\n";
|
|
echo "</select>\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT user_group,user_level,agent_shift_enforcement_override,shift_override_flag from vicidial_users where user='$user' and pass='$pass'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00004',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VU_user_group = $row[0];
|
|
$VU_user_level = $row[1];
|
|
$VU_agent_shift_enforcement_override = $row[2];
|
|
$VU_shift_override_flag = $row[3];
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
|
|
$stmt="SELECT allowed_campaigns,forced_timeclock_login,shift_enforcement,group_shifts from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00005',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$forced_timeclock_login = $row[1];
|
|
$shift_enforcement = $row[2];
|
|
$LOGgroup_shiftsSQL = eregi_replace(' ','',$row[3]);
|
|
$LOGgroup_shiftsSQL = eregi_replace(' ',"','",$LOGgroup_shiftsSQL);
|
|
$LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')";
|
|
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
|
|
{
|
|
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
|
|
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
|
|
}
|
|
|
|
$show_campaign_list=1;
|
|
### CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) )
|
|
{
|
|
$last_agent_event='';
|
|
$HHMM = date("Hi");
|
|
$HHteod = substr($timeclock_end_of_day,0,2);
|
|
$MMteod = substr($timeclock_end_of_day,2,2);
|
|
|
|
if ($HHMM < $timeclock_end_of_day)
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));}
|
|
else
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));}
|
|
|
|
$EoDdate = date("Y-m-d H:i:s", $EoD);
|
|
|
|
##### grab timeclock logged-in time for each user #####
|
|
$stmt="SELECT event from vicidial_timeclock_log where user='$user' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;";
|
|
if ($DB>0) {echo "|$stmt|";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00184',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$events_to_parse = mysql_num_rows($rslt);
|
|
if ($events_to_parse > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$last_agent_event = $rowx[0];
|
|
}
|
|
if ( (strlen($last_agent_event)<2) or (ereg('SAIR',$last_agent_event)) )
|
|
{$show_campaign_list=0;}
|
|
}
|
|
}
|
|
|
|
### CHECK TO SEE IF AGENT IS WITHIN THEIR SHIFT IF RESTRICTED, IF NOT, OUTPUT ERROR
|
|
if ( ( (ereg("INICIAR|ALL",$shift_enforcement)) and (!ereg("OFF",$VU_agent_shift_enforcement_override)) ) or (ereg("INICIAR|ALL",$VU_agent_shift_enforcement_override)) )
|
|
{
|
|
$shift_ok=0;
|
|
if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDdisplayMESSAGE = "<B>ERRO: Não existem Shifts activado para o Grupo de Usuários</B>\n";
|
|
$VDloginDISPLAY=1;
|
|
}
|
|
else
|
|
{
|
|
$HHMM = date("Hi");
|
|
$wday = date("w");
|
|
|
|
$stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00193',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$shifts_to_print = mysql_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ( ($shifts_to_print > $o) and ($shift_ok < 1) )
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$shift_id = $rowx[0];
|
|
$shift_start_time = $rowx[1];
|
|
$shift_length = $rowx[2];
|
|
$shift_weekdays = $rowx[3];
|
|
|
|
if (eregi("$wday",$shift_weekdays))
|
|
{
|
|
$HHshift_length = substr($shift_length,0,2);
|
|
$MMshift_length = substr($shift_length,3,2);
|
|
$HHshift_start_time = substr($shift_start_time,0,2);
|
|
$MMshift_start_time = substr($shift_start_time,2,2);
|
|
$HHshift_end_time = ($HHshift_length + $HHshift_start_time);
|
|
$MMshift_end_time = ($MMshift_length + $MMshift_start_time);
|
|
if ($MMshift_end_time > 59)
|
|
{
|
|
$MMshift_end_time = ($MMshift_end_time - 60);
|
|
$HHshift_end_time++;
|
|
}
|
|
if ($HHshift_end_time > 23)
|
|
{$HHshift_end_time = ($HHshift_end_time - 24);}
|
|
$HHshift_end_time = sprintf("%02s", $HHshift_end_time);
|
|
$MMshift_end_time = sprintf("%02s", $MMshift_end_time);
|
|
$shift_end_time = "$HHshift_end_time$MMshift_end_time";
|
|
|
|
if (
|
|
( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or
|
|
( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or
|
|
( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) )
|
|
)
|
|
{$shift_ok++;}
|
|
}
|
|
$o++;
|
|
}
|
|
|
|
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDdisplayMESSAGE = "<B>ERRO: Você não tem permissão para iniciar sessão no para fora do seu turno</B>\n";
|
|
$VDloginDISPLAY=1;
|
|
}
|
|
}
|
|
if ($VDloginDISPLAY > 0)
|
|
{
|
|
$loginDATE = date("Ymd");
|
|
$VDdisplayMESSAGE.= "<BR><BR>GERENTE Override:<BR>\n";
|
|
$VDdisplayMESSAGE.= "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=MGR_override VALUE=\"1\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=relogin VALUE=\"YES\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=VD_login VALUE=\"$user\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=VD_pass VALUE=\"$pass\">\n";
|
|
$VDdisplayMESSAGE.= "GerenteLogin: <INPUT TYPE=TEXT NAME=\"MGR_login$loginDATE\" SIZE=10 maxlength=20><br>\n";
|
|
$VDdisplayMESSAGE.= "GerenteSenha: <INPUT TYPE=PASSWORD NAME=\"MGR_pass$loginDATE\" SIZE=10 maxlength=20><br>\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></FORM><BR><BR><BR><BR>\n";
|
|
echo "$VDdisplayMESSAGE";
|
|
exit;
|
|
}
|
|
}
|
|
|
|
if ($show_campaign_list > 0)
|
|
{
|
|
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00006',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$camps_to_print = mysql_num_rows($rslt);
|
|
|
|
echo "<select size=1 name=VD_campaign id=VD_campaign>\n";
|
|
echo "<option value=\"\">-- PLEASE SELECT A CAMPAIGN --</option>\n";
|
|
|
|
$o=0;
|
|
while ($camps_to_print > $o)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
echo "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
|
$o++;
|
|
}
|
|
echo "</select>\n";
|
|
}
|
|
else
|
|
{
|
|
echo "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
echo "<option value=\"\">-- É necessário efetuar login AO PRIMEIRO TIMECLOCK --</option>\n";
|
|
echo "</select>\n";
|
|
}
|
|
exit;
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### regCLOSER - update the vicidial_live_agents table to reflect the closer
|
|
### inbound choices made upon login
|
|
################################################################################
|
|
if ($ACTION == 'regCLOSER')
|
|
{
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($closer_choice)<1) || (strlen($user)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "Escolha do Grupo $closer_choice não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($closer_blended > 0)
|
|
{$vla_autodial = 'Y';}
|
|
else
|
|
{$vla_autodial = 'N';}
|
|
if (preg_match('/INBOUND_MAN|MANUAL/',$dial_method))
|
|
{$vla_autodial = 'N';}
|
|
|
|
if ($closer_choice == "MGRLOCK-")
|
|
{
|
|
$stmt="SELECT closer_campaigns FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00007',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_choice =$row[0];
|
|
|
|
$stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice',last_state_change='$NOW_TIME',outbound_autodial='$vla_autodial' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00008',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice',last_state_change='$NOW_TIME',outbound_autodial='$vla_autodial' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00009',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="UPDATE vicidial_users set closer_campaigns='$closer_choice' where user='$user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00010',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="INSERT INTO vicidial_user_closer_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',blended='$closer_blended',closer_campaigns='$closer_choice';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00011',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="DELETE FROM vicidial_live_inbound_agents where user='$user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00012',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$in_groups_pre = preg_replace('/-$/','',$closer_choice);
|
|
$in_groups = explode(" ",$in_groups_pre);
|
|
$in_groups_ct = count($in_groups);
|
|
$k=1;
|
|
while ($k < $in_groups_ct)
|
|
{
|
|
if (strlen($in_groups[$k])>1)
|
|
{
|
|
$stmt="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$user' and group_id='$in_groups[$k]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00013',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$viga_ct = mysql_num_rows($rslt);
|
|
if ($viga_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_weight = $row[0];
|
|
$calls_today = $row[1];
|
|
}
|
|
else
|
|
{
|
|
$group_weight = 0;
|
|
$calls_today = 0;
|
|
}
|
|
$stmt="INSERT INTO vicidial_live_inbound_agents set user='$user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00014',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
}
|
|
echo "Closer In Escolha do Grupo $closer_choice foi registrado para o usuário $user\n";
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
#################################################################################
|
|
### regTERRITORY - update the vicidial_live_agents table to reflect the territory
|
|
### choices made upon login or while paused (agent_territories)
|
|
#################################################################################
|
|
if ($ACTION == 'regTERRITORY')
|
|
{
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($agent_territories)<1) || (strlen($user)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "Territory Choice $agent_territories não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/^MGRLOCK/",$agent_territories))
|
|
{
|
|
$stmt="SELECT territory FROM vicidial_user_territories where user='$user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00253',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$territories_ct = mysql_num_rows($rslt);
|
|
if ($DB) {echo "$territories_ct|$stmt\n";}
|
|
$k=0;
|
|
$agent_territories='';
|
|
while ($territories_ct > $k)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_territories .= " $row[0]";
|
|
$k++;
|
|
}
|
|
$agent_territories .= " -";
|
|
|
|
$stmt="UPDATE vicidial_live_agents set agent_territories='$agent_territories',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00254',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set agent_territories='$agent_territories',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00255',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="INSERT INTO vicidial_user_territory_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',agent_territories='$agent_territories';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00256',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
echo "Territory Choice $agent_territories foi registrado para o usuário $user\n";
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### For every process below, lookup the current agent_log_id for the user
|
|
################################################################################
|
|
$stmt="SELECT agent_log_id from vicidial_live_agents where user='$user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00222',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$users_to_parse = mysql_num_rows($rslt);
|
|
if ($users_to_parse > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
if ($rowx[0] > 0) {$agent_log_id = $rowx[0];}
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### UpdateFields - sends current vicidial_list values for fields
|
|
################################################################################
|
|
if ($ACTION == 'UpdateFields')
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set external_update_fields='0',external_update_fields_data='' where user='$user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00276',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="SELECT lead_id from vicidial_live_agents where user='$user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00274',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vla_records = mysql_num_rows($rslt);
|
|
if ($vla_records > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
if ($rowx[0] > 0) {$lead_id = $rowx[0];}
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT vendor_lead_code,source_id,gmt_offset_now,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,rank,owner FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00275',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vendor_id = trim("$row[0]");
|
|
$source_id = trim("$row[1]");
|
|
$gmt_offset_now = trim("$row[2]");
|
|
$phone_code = trim("$row[3]");
|
|
$phone_number = trim("$row[4]");
|
|
$title = trim("$row[5]");
|
|
$first_name = trim("$row[6]");
|
|
$middle_initial = trim("$row[7]");
|
|
$last_name = trim("$row[8]");
|
|
$address1 = trim("$row[9]");
|
|
$address2 = trim("$row[10]");
|
|
$address3 = trim("$row[11]");
|
|
$city = trim("$row[12]");
|
|
$state = trim("$row[13]");
|
|
$province = trim("$row[14]");
|
|
$postal_code = trim("$row[15]");
|
|
$country_code = trim("$row[16]");
|
|
$gender = trim("$row[17]");
|
|
$date_of_birth = trim("$row[18]");
|
|
$alt_phone = trim("$row[19]");
|
|
$email = trim("$row[20]");
|
|
$security = trim("$row[21]");
|
|
$comments = stripslashes(trim("$row[22]"));
|
|
$rank = trim("$row[23]");
|
|
$owner = trim("$row[24]");
|
|
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$LeaD_InfO = "GOOD\n";
|
|
$LeaD_InfO .= $vendor_id . "\n";
|
|
$LeaD_InfO .= $source_id . "\n";
|
|
$LeaD_InfO .= $gmt_offset_now . "\n";
|
|
$LeaD_InfO .= $phone_code . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= $title . "\n";
|
|
$LeaD_InfO .= $first_name . "\n";
|
|
$LeaD_InfO .= $middle_initial . "\n";
|
|
$LeaD_InfO .= $last_name . "\n";
|
|
$LeaD_InfO .= $address1 . "\n";
|
|
$LeaD_InfO .= $address2 . "\n";
|
|
$LeaD_InfO .= $address3 . "\n";
|
|
$LeaD_InfO .= $city . "\n";
|
|
$LeaD_InfO .= $state . "\n";
|
|
$LeaD_InfO .= $province . "\n";
|
|
$LeaD_InfO .= $postal_code . "\n";
|
|
$LeaD_InfO .= $country_code . "\n";
|
|
$LeaD_InfO .= $gender . "\n";
|
|
$LeaD_InfO .= $date_of_birth . "\n";
|
|
$LeaD_InfO .= $alt_phone . "\n";
|
|
$LeaD_InfO .= $email . "\n";
|
|
$LeaD_InfO .= $security . "\n";
|
|
$LeaD_InfO .= $comments . "\n";
|
|
$LeaD_InfO .= $rank . "\n";
|
|
$LeaD_InfO .= $owner . "\n";
|
|
$LeaD_InfO .= "\n";
|
|
|
|
echo $LeaD_InfO;
|
|
}
|
|
else
|
|
{
|
|
echo "ERROR: no lead info in system: $lead_id\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "ERROR: no lead active for this agent\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLnextCaLL - for manual VICIDiaL dialing this will grab the next lead
|
|
### in the campaign, reserve it, send data back to client and
|
|
### place the call by inserting into vicidial_manager
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLnextCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "LISTA DE DISCAGEM VAZIA\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### grab number of calls today in this campaign and increment
|
|
$stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00015',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vla_cc_ct = mysql_num_rows($rslt);
|
|
if ($vla_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$calls_today = $row[0];
|
|
}
|
|
else
|
|
{$calls_today ='0';}
|
|
$calls_today++;
|
|
|
|
$script_recording_delay=0;
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$campaign' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00257',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vs_vc_ct = mysql_num_rows($rslt);
|
|
if ($vs_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$script_recording_delay = $row[0];
|
|
}
|
|
|
|
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
|
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
|
{
|
|
$affected_rows=1;
|
|
$CBleadIDset=1;
|
|
|
|
$stmt = "UPDATE vicidial_callbacks set status='INACTIVE' where callback_id='$callback_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00016',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
if (strlen($phone_number)>3)
|
|
{
|
|
if (ereg("DNC",$manual_dial_filter))
|
|
{
|
|
$stmt="SELECT count(*) FROM vicidial_dnc where phone_number='$phone_number';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00017',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
echo "DNC NUMERO\n";
|
|
exit;
|
|
}
|
|
$stmt="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$phone_number' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00018',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
echo "DNC NUMERO\n";
|
|
exit;
|
|
}
|
|
}
|
|
if (ereg("CAMPLISTS",$manual_dial_filter))
|
|
{
|
|
$stmt="SELECT list_id,active from vicidial_lists where campaign_id='$campaign'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00019',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$lists_to_parse = mysql_num_rows($rslt);
|
|
$camp_lists='';
|
|
$o=0;
|
|
while ($lists_to_parse > $o)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
if (ereg("Y", $rowx[1])) {$active_lists++; $camp_lists .= "'$rowx[0]',";}
|
|
if (ereg("N", $rowx[1])) {$inactive_lists++;}
|
|
$o++;
|
|
}
|
|
$camp_lists = eregi_replace(".$","",$camp_lists);
|
|
|
|
$stmt="SELECT count(*) FROM vicidial_list where phone_number='$phone_number' and list_id IN($camp_lists);";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00020',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] < 1)
|
|
{
|
|
echo "NUMERO NOT IN CAMPLISTS\n";
|
|
exit;
|
|
}
|
|
}
|
|
if ($stage=='lookup')
|
|
{
|
|
if (strlen($vendor_lead_code)>0)
|
|
{
|
|
$stmt="SELECT lead_id FROM vicidial_list where vendor_lead_code='$vendor_lead_code' order by modify_date desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00021',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$man_leadID_ct = mysql_num_rows($rslt);
|
|
if ( ($man_leadID_ct > 0) and (strlen($phone_number) > 5) )
|
|
{$override_phone++;}
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT lead_id FROM vicidial_list where phone_number='$phone_number' order by modify_date desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00021',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$man_leadID_ct = mysql_num_rows($rslt);
|
|
}
|
|
if ($man_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$affected_rows=1;
|
|
$lead_id =$row[0];
|
|
$CBleadIDset=1;
|
|
}
|
|
else
|
|
{
|
|
### insert a new lead in the system with this phone number
|
|
$stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate',last_local_call_time='$NOW_TIME',vendor_lead_code='$vendor_lead_code';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00022',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$lead_id = mysql_insert_id($link);
|
|
$CBleadIDset=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### insert a new lead in the system with this phone number
|
|
$stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate',last_local_call_time='$NOW_TIME';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00023',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$lead_id = mysql_insert_id($link);
|
|
$CBleadIDset=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
##### gather no hopper dialing settings from campaign
|
|
$stmt="SELECT no_hopper_dialing,agent_dial_owner_only,local_call_time,dial_statuses,drop_lockout_time,lead_filter_id,lead_order FROM vicidial_campaigns where campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00236',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$camp_nohopper_ct = mysql_num_rows($rslt);
|
|
if ($camp_nohopper_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$no_hopper_dialing = $row[0];
|
|
$agent_dial_owner_only = $row[1];
|
|
$local_call_time = $row[2];
|
|
$dial_statuses = $row[3];
|
|
$drop_lockout_time = $row[4];
|
|
$lead_filter_id = $row[5];
|
|
$lead_order = $row[6];
|
|
}
|
|
if (eregi("N",$no_hopper_dialing))
|
|
{
|
|
### grab the next lead in the hopper for this campaign and reserve it for the user
|
|
$stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by priority desc,hopper_id LIMIT 1";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00024',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
else
|
|
{
|
|
### figure out what the next lead that should be dialed is
|
|
|
|
##########################################################
|
|
### BEGIN find the next lead to dial without looking in the hopper
|
|
##########################################################
|
|
# $DB=1;
|
|
if (strlen($dial_statuses)>2)
|
|
{
|
|
$g=0;
|
|
$p='13';
|
|
$GMT_gmt[0] = '';
|
|
$GMT_hour[0] = '';
|
|
$GMT_day[0] = '';
|
|
while ($p > -13)
|
|
{
|
|
$pzone=3600 * $p;
|
|
$pmin=(gmdate("i", time() + $pzone));
|
|
$phour=( (gmdate("G", time() + $pzone)) * 100);
|
|
$pday=gmdate("w", time() + $pzone);
|
|
$tz = sprintf("%.2f", $p);
|
|
$GMT_gmt[$g] = "$tz";
|
|
$GMT_day[$g] = "$pday";
|
|
$GMT_hour[$g] = ($phour + $pmin);
|
|
$p = ($p - 0.25);
|
|
$g++;
|
|
}
|
|
|
|
$stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$local_call_time';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00237',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$Gct_default_start = "$rowx[3]";
|
|
$Gct_default_stop = "$rowx[4]";
|
|
$Gct_sunday_start = "$rowx[5]";
|
|
$Gct_sunday_stop = "$rowx[6]";
|
|
$Gct_monday_start = "$rowx[7]";
|
|
$Gct_monday_stop = "$rowx[8]";
|
|
$Gct_tuesday_start = "$rowx[9]";
|
|
$Gct_tuesday_stop = "$rowx[10]";
|
|
$Gct_wednesday_start = "$rowx[11]";
|
|
$Gct_wednesday_stop = "$rowx[12]";
|
|
$Gct_thursday_start = "$rowx[13]";
|
|
$Gct_thursday_stop = "$rowx[14]";
|
|
$Gct_friday_start = "$rowx[15]";
|
|
$Gct_friday_stop = "$rowx[16]";
|
|
$Gct_saturday_start = "$rowx[17]";
|
|
$Gct_saturday_stop = "$rowx[18]";
|
|
$Gct_state_call_times = "$rowx[19]";
|
|
|
|
$ct_states = '';
|
|
$ct_state_gmt_SQL = '';
|
|
$ct_srs=0;
|
|
$b=0;
|
|
if (strlen($Gct_state_call_times)>2)
|
|
{
|
|
$state_rules = explode('|',$Gct_state_call_times);
|
|
$ct_srs = ((count($state_rules)) - 2);
|
|
}
|
|
while($ct_srs >= $b)
|
|
{
|
|
if (strlen($state_rules[$b])>1)
|
|
{
|
|
$stmt="SELECT state_call_time_id,state_call_time_state,state_call_time_name,state_call_time_comments,sct_default_start,sct_default_stop,sct_sunday_start,sct_sunday_stop,sct_monday_start,sct_monday_stop,sct_tuesday_start,sct_tuesday_stop,sct_wednesday_start,sct_wednesday_stop,sct_thursday_start,sct_thursday_stop,sct_friday_start,sct_friday_stop,sct_saturday_start,sct_saturday_stop from vicidial_state_call_times where state_call_time_id='$state_rules[$b]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00238',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$Gstate_call_time_id = "$row[0]";
|
|
$Gstate_call_time_state = "$row[1]";
|
|
$Gsct_default_start = "$row[4]";
|
|
$Gsct_default_stop = "$row[5]";
|
|
$Gsct_sunday_start = "$row[6]";
|
|
$Gsct_sunday_stop = "$row[7]";
|
|
$Gsct_monday_start = "$row[8]";
|
|
$Gsct_monday_stop = "$row[9]";
|
|
$Gsct_tuesday_start = "$row[10]";
|
|
$Gsct_tuesday_stop = "$row[11]";
|
|
$Gsct_wednesday_start = "$row[12]";
|
|
$Gsct_wednesday_stop = "$row[13]";
|
|
$Gsct_thursday_start = "$row[14]";
|
|
$Gsct_thursday_stop = "$row[15]";
|
|
$Gsct_friday_start = "$row[16]";
|
|
$Gsct_friday_stop = "$row[17]";
|
|
$Gsct_saturday_start = "$row[18]";
|
|
$Gsct_saturday_stop = "$row[19]";
|
|
|
|
$ct_states .="'$Gstate_call_time_state',";
|
|
|
|
$r=0;
|
|
$state_gmt='';
|
|
while($r < $g)
|
|
{
|
|
if ($GMT_day[$r]==0) #### Sunday local time
|
|
{
|
|
if (($Gsct_sunday_start==0) and ($Gsct_sunday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_sunday_start) and ($GMT_hour[$r]<$Gsct_sunday_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==1) #### Monday local time
|
|
{
|
|
if (($Gsct_monday_start==0) and ($Gsct_monday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_monday_start) and ($GMT_hour[$r]<$Gsct_monday_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==2) #### Tuesday local time
|
|
{
|
|
if (($Gsct_tuesday_start==0) and ($Gsct_tuesday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_tuesday_start) and ($GMT_hour[$r]<$Gsct_tuesday_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==3) #### Wednesday local time
|
|
{
|
|
if (($Gsct_wednesday_start==0) and ($Gsct_wednesday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_wednesday_start) and ($GMT_hour[$r]<$Gsct_wednesday_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==4) #### Thursday local time
|
|
{
|
|
if (($Gsct_thursday_start==0) and ($Gsct_thursday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_thursday_start) and ($GMT_hour[$r]<$Gsct_thursday_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==5) #### Friday local time
|
|
{
|
|
if (($Gsct_friday_start==0) and ($Gsct_friday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_friday_start) and ($GMT_hour[$r]<$Gsct_friday_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==6) #### Saturday local time
|
|
{
|
|
if (($Gsct_saturday_start==0) and ($Gsct_saturday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gsct_saturday_start) and ($GMT_hour[$r]<$Gsct_saturday_stop) )
|
|
{$state_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
$r++;
|
|
}
|
|
$state_gmt = "$state_gmt'99'";
|
|
$ct_state_gmt_SQL .= "or (state='$Gstate_call_time_state' and gmt_offset_now IN($state_gmt)) ";
|
|
}
|
|
|
|
$b++;
|
|
}
|
|
if (strlen($ct_states)>2)
|
|
{
|
|
$ct_states = eregi_replace(",$",'',$ct_states);
|
|
$ct_statesSQL = "and state NOT IN($ct_states)";
|
|
}
|
|
else
|
|
{
|
|
$ct_statesSQL = "";
|
|
}
|
|
|
|
$r=0;
|
|
$default_gmt='';
|
|
while($r < $g)
|
|
{
|
|
if ($GMT_day[$r]==0) #### Sunday local time
|
|
{
|
|
if (($Gct_sunday_start==0) and ($Gct_sunday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_sunday_start) and ($GMT_hour[$r]<$Gct_sunday_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==1) #### Monday local time
|
|
{
|
|
if (($Gct_monday_start==0) and ($Gct_monday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_monday_start) and ($GMT_hour[$r]<$Gct_monday_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==2) #### Tuesday local time
|
|
{
|
|
if (($Gct_tuesday_start==0) and ($Gct_tuesday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_tuesday_start) and ($GMT_hour[$r]<$Gct_tuesday_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==3) #### Wednesday local time
|
|
{
|
|
if (($Gct_wednesday_start==0) and ($Gct_wednesday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_wednesday_start) and ($GMT_hour[$r]<$Gct_wednesday_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==4) #### Thursday local time
|
|
{
|
|
if (($Gct_thursday_start==0) and ($Gct_thursday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_thursday_start) and ($GMT_hour[$r]<$Gct_thursday_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==5) #### Friday local time
|
|
{
|
|
if (($Gct_friday_start==0) and ($Gct_friday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_friday_start) and ($GMT_hour[$r]<$Gct_friday_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
if ($GMT_day[$r]==6) #### Saturday local time
|
|
{
|
|
if (($Gct_saturday_start==0) and ($Gct_saturday_stop==0))
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
else
|
|
{
|
|
if ( ($GMT_hour[$r]>=$Gct_saturday_start) and ($GMT_hour[$r]<$Gct_saturday_stop) )
|
|
{$default_gmt.="'$GMT_gmt[$r]',";}
|
|
}
|
|
}
|
|
$r++;
|
|
}
|
|
|
|
$default_gmt = "$default_gmt'99'";
|
|
$all_gmtSQL = "(gmt_offset_now IN($default_gmt) $ct_statesSQL) $ct_state_gmt_SQL";
|
|
|
|
$dial_statuses = preg_replace("/ -$/","",$dial_statuses);
|
|
$Dstatuses = explode(" ", $dial_statuses);
|
|
$Ds_to_print = (count($Dstatuses) - 0);
|
|
$Dsql = '';
|
|
$o=0;
|
|
while ($Ds_to_print > $o)
|
|
{
|
|
$o++;
|
|
$Dsql .= "'$Dstatuses[$o]',";
|
|
}
|
|
$Dsql = preg_replace("/,$/","",$Dsql);
|
|
if (strlen($Dsql) < 2) {$Dsql = "''";}
|
|
|
|
$DLTsql='';
|
|
if ($drop_lockout_time > 0)
|
|
{
|
|
$DLseconds = ($drop_lockout_time * 3600);
|
|
$DLseconds = floor($DLseconds);
|
|
$DLseconds = intval("$DLseconds");
|
|
$DLTsql = "and ( ( (status IN('DROP','XDROP')) and (last_local_call_time < CONCAT(DATE_ADD(NOW(), INTERVAL -$DLseconds SECOND),' ',CURTIME()) ) ) or (status NOT IN('DROP','XDROP')) )";
|
|
}
|
|
|
|
$stmt="SELECT lead_filter_sql FROM vicidial_lead_filters where lead_filter_id='$lead_filter_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00239',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$filtersql_ct = mysql_num_rows($rslt);
|
|
if ($DB) {echo "$filtersql_ct|$stmt\n";}
|
|
if ($filtersql_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$fSQL = $row[0];
|
|
}
|
|
|
|
$stmt="SELECT list_id FROM vicidial_lists where campaign_id='$campaign' and active='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00240',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$camplists_ct = mysql_num_rows($rslt);
|
|
if ($DB) {echo "$camplists_ct|$stmt\n";}
|
|
$k=0;
|
|
$camp_lists='';
|
|
while ($camplists_ct > $k)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$camp_lists .= "'$row[0]',";
|
|
$k++;
|
|
}
|
|
$camp_lists = eregi_replace(".$","",$camp_lists);
|
|
if (strlen($camp_lists) < 4) {$camp_lists="''";}
|
|
|
|
$stmt="SELECT user_group,territory FROM vicidial_users where user='$user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00241',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$userterr_ct = mysql_num_rows($rslt);
|
|
if ($DB) {echo "$userterr_ct|$stmt\n";}
|
|
if ($userterr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = $row[0];
|
|
$territory = $row[1];
|
|
}
|
|
|
|
$agent_territories='';
|
|
$stmt="SELECT agent_territories FROM vicidial_live_agents where user='$user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00258',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$userterrVLA_ct = mysql_num_rows($rslt);
|
|
if ($DB) {echo "$userterrVLA_ct|$stmt\n";}
|
|
if ($userterrVLA_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_territories = $row[0];
|
|
}
|
|
if (strlen($agent_territories) > 3)
|
|
{
|
|
$agent_territoriesSQL = preg_replace('/-$/','',$agent_territories);
|
|
$agent_territoriesSQL = preg_replace('/ $|^ /','',$agent_territoriesSQL);
|
|
$territory = preg_replace('/ /',"','",$agent_territoriesSQL);
|
|
}
|
|
|
|
$adooSQL = '';
|
|
if (eregi("USER",$agent_dial_owner_only)) {$adooSQL = "and owner='$user'";}
|
|
if (eregi("TERRITORY",$agent_dial_owner_only)) {$adooSQL = "and owner IN('$territory')";}
|
|
if (eregi("USER_GROUP",$agent_dial_owner_only)) {$adooSQL = "and owner='$user_group'";}
|
|
|
|
$order_stmt = '';
|
|
if (eregi("DOWN",$lead_order)){$order_stmt = 'order by lead_id asc';}
|
|
if (eregi("UP",$lead_order)){$order_stmt = 'order by lead_id desc';}
|
|
if (eregi("UP LAST NAME",$lead_order)){$order_stmt = 'order by last_name desc, lead_id asc';}
|
|
if (eregi("DOWN LAST NAME",$lead_order)){$order_stmt = 'order by last_name, lead_id asc';}
|
|
if (eregi("UP PHONE",$lead_order)){$order_stmt = 'order by phone_number desc, lead_id asc';}
|
|
if (eregi("DOWN PHONE",$lead_order)){$order_stmt = 'order by phone_number, lead_id asc';}
|
|
if (eregi("UP COUNT",$lead_order)){$order_stmt = 'order by called_count desc, lead_id asc';}
|
|
if (eregi("DOWN COUNT",$lead_order)){$order_stmt = 'order by called_count, lead_id asc';}
|
|
if (eregi("UP LAST CHAMADA TIME",$lead_order)){$order_stmt = 'order by last_local_call_time desc, lead_id asc';}
|
|
if (eregi("DOWN LAST CHAMADA TIME",$lead_order)){$order_stmt = 'order by last_local_call_time, lead_id asc';}
|
|
if (eregi("RANDOM",$lead_order)){$order_stmt = 'order by RAND()';}
|
|
if (eregi("UP RANK",$lead_order)){$order_stmt = 'order by rank desc, lead_id asc';}
|
|
if (eregi("DOWN RANK",$lead_order)){$order_stmt = 'order by rank, lead_id asc';}
|
|
if (eregi("UP OWNER",$lead_order)){$order_stmt = 'order by owner desc, lead_id asc';}
|
|
if (eregi("DOWN OWNER",$lead_order)){$order_stmt = 'order by owner, lead_id asc';}
|
|
if (eregi("UP TIMEZONE",$lead_order)){$order_stmt = 'order by gmt_offset_now desc, lead_id asc';}
|
|
if (eregi("DOWN TIMEZONE",$lead_order)){$order_stmt = 'order by gmt_offset_now, lead_id asc';}
|
|
|
|
$stmt="UPDATE vicidial_list SET status='QUEUE',user='$user' where called_since_last_reset='N' and status IN($Dsql) and list_id IN($camp_lists) and ($all_gmtSQL) $DLTsql $fSQL $adooSQL $order_stmt LIMIT 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00242',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
$stmt="SELECT lead_id,list_id,gmt_offset_now,state FROM vicidial_list where status='QUEUE' and user='$user' order by modify_date desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00243',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$leadpick_ct = mysql_num_rows($rslt);
|
|
if ($leadpick_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id = $row[0];
|
|
$list_id = $row[1];
|
|
$gmt_offset_now = $row[2];
|
|
$state = $row[3];
|
|
|
|
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='QUEUE',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='MAIN',user='$user',priority='0';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00244',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
}
|
|
##########################################################
|
|
### END find the next lead to dial without looking in the hopper
|
|
##########################################################
|
|
# $DB=0;
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
if (!$CBleadIDset)
|
|
{
|
|
##### grab the lead_id of the reserved user in vicidial_hopper
|
|
$stmt="SELECT lead_id FROM vicidial_hopper where campaign_id='$campaign' and status='QUEUE' and user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00025',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$hopper_leadID_ct = mysql_num_rows($rslt);
|
|
if ($hopper_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
}
|
|
}
|
|
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00026',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
# $lead_id = trim("$row[0]");
|
|
$dispo = trim("$row[3]");
|
|
$tsr = trim("$row[4]");
|
|
$vendor_id = trim("$row[5]");
|
|
$source_id = trim("$row[6]");
|
|
$list_id = trim("$row[7]");
|
|
$gmt_offset_now = trim("$row[8]");
|
|
$called_since_last_reset = trim("$row[9]");
|
|
$phone_code = trim("$row[10]");
|
|
if ($override_phone < 1)
|
|
{$phone_number = trim("$row[11]");}
|
|
$title = trim("$row[12]");
|
|
$first_name = trim("$row[13]");
|
|
$middle_initial = trim("$row[14]");
|
|
$last_name = trim("$row[15]");
|
|
$address1 = trim("$row[16]");
|
|
$address2 = trim("$row[17]");
|
|
$address3 = trim("$row[18]");
|
|
$city = trim("$row[19]");
|
|
$state = trim("$row[20]");
|
|
$province = trim("$row[21]");
|
|
$postal_code = trim("$row[22]");
|
|
$country_code = trim("$row[23]");
|
|
$gender = trim("$row[24]");
|
|
$date_of_birth = trim("$row[25]");
|
|
$alt_phone = trim("$row[26]");
|
|
$email = trim("$row[27]");
|
|
$security = trim("$row[28]");
|
|
$comments = stripslashes(trim("$row[29]"));
|
|
$called_count = trim("$row[30]");
|
|
$rank = trim("$row[32]");
|
|
$owner = trim("$row[33]");
|
|
}
|
|
|
|
$called_count++;
|
|
|
|
##### check if system is set to generate logfile for transfers
|
|
$stmt="SELECT enable_agc_xfer_log FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00027',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$enable_agc_xfer_log_ct = mysql_num_rows($rslt);
|
|
if ($enable_agc_xfer_log_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_agc_xfer_log =$row[0];
|
|
}
|
|
|
|
if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) )
|
|
{
|
|
# generate callerID for unique identifier in xfer_log file
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
|
|
# DATETIME|campaign|lead_id|phone_number|user|type
|
|
# 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|M
|
|
$fp = fopen ("./xfer_log.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|M|$MqueryCID||$province\n");
|
|
fclose($fp);
|
|
}
|
|
|
|
##### if lead is a callback, grab the callback comments
|
|
$CBentry_time = '';
|
|
$CBcallback_time = '';
|
|
$CBuser = '';
|
|
$CBcomments = '';
|
|
if (ereg("CALLBK",$dispo))
|
|
{
|
|
$stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00028',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$cb_record_ct = mysql_num_rows($rslt);
|
|
if ($cb_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CBentry_time = trim("$row[0]");
|
|
$CBcallback_time = trim("$row[1]");
|
|
$CBuser = trim("$row[2]");
|
|
$CBcomments = trim("$row[3]");
|
|
}
|
|
}
|
|
|
|
$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00029',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$server_ct = mysql_num_rows($rslt);
|
|
if ($server_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$local_gmt = $row[0];
|
|
}
|
|
$LLCT_DATE_offset = ($local_gmt - $gmt_offset_now);
|
|
$LLCT_DATE = date("Y-m-d H:i:s", mktime(date("H")-$LLCT_DATE_offset,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
if (ereg('Y',$called_since_last_reset))
|
|
{
|
|
$called_since_last_reset = ereg_replace('Y','',$called_since_last_reset);
|
|
if (strlen($called_since_last_reset) < 1) {$called_since_last_reset = 0;}
|
|
$called_since_last_reset++;
|
|
$called_since_last_reset = "Y$called_since_last_reset";
|
|
}
|
|
else {$called_since_last_reset = 'Y';}
|
|
### flag the lead as called and change it's status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='INCALL', called_since_last_reset='$called_since_last_reset', called_count='$called_count',user='$user',last_local_call_time='$LLCT_DATE' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00030',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
if (!$CBleadIDset)
|
|
{
|
|
### delete the lead from the hopper
|
|
$stmt = "DELETE FROM vicidial_hopper where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00031',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00032',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### if preview dialing, do not send the call
|
|
if ( (strlen($preview)<1) || ($preview == 'NO') )
|
|
{
|
|
### prepare variables to place manual call from VICIDiaL
|
|
$CCID_on=0; $CCID='';
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$Local_out_prefix = '9';
|
|
$Local_dial_timeout = '60';
|
|
# $Local_persist = '/n';
|
|
$Local_persist = '';
|
|
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
|
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
|
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
|
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
|
$campaign_cid_override='';
|
|
### check if there is a list_id override
|
|
if (strlen($list_id) > 1)
|
|
{
|
|
$stmt = "SELECT campaign_cid_override FROM vicidial_lists where list_id='$list_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00245',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$lio_ct = mysql_num_rows($rslt);
|
|
if ($lio_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_cid_override = $row[0];
|
|
}
|
|
}
|
|
if (strlen($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++;}
|
|
if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';}
|
|
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";}
|
|
else {$CIDstring = "$MqueryCID";}
|
|
|
|
### whether to omit phone_code or not
|
|
if (eregi('Y',$omit_phone_code))
|
|
{$Ndialstring = "$Local_out_prefix$phone_number";}
|
|
else
|
|
{$Ndialstring = "$Local_out_prefix$phone_code$phone_number";}
|
|
|
|
if ( ($usegroupalias > 0) and (strlen($account)>1) )
|
|
{
|
|
$RAWaccount = $account;
|
|
$account = "Account: $account";
|
|
$variable = "Variable: usegroupalias=1";
|
|
}
|
|
else
|
|
{$account=''; $variable='';}
|
|
|
|
### insert the call action into the vicidial_manager table to initiate the call
|
|
# $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
$stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','$account','$variable','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00033',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$phone_number','$NOW_TIME','OUT')";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00034',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update the agent status to INCALL in vicidial_live_agents
|
|
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00035',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update calls_today count in vicidial_campaign_agents
|
|
$stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
if ($agent_dialed_number > 0)
|
|
{
|
|
$stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$phone_number','$Ndialstring','$lead_id','$CCID','$RAWaccount')";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00191',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
#############################################
|
|
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00037',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
# UNPAUSEALL
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00038',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# CHAMADAOUTBOUND (formerly ENTERQUEUE)
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$phone_number',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00039',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# CONNECT
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00040',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
|
|
}
|
|
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_lists WHERE list_id='$list_id' and agent_script_override!='' and agent_script_override IS NOT NULL and agent_script_override!='NONE';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00259',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vls_vc_ct = mysql_num_rows($rslt);
|
|
if ($vls_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$script_recording_delay=0;
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_lists vls WHERE list_id='$list_id' and vs.script_id=vls.agent_script_override and script_text LIKE \"%--A--recording_%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00260',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vs_vc_ct = mysql_num_rows($rslt);
|
|
if ($vs_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$script_recording_delay = $row[0];
|
|
}
|
|
}
|
|
}
|
|
|
|
### Check for List ID override settings
|
|
$VDCL_xferconf_a_number='';
|
|
$VDCL_xferconf_b_number='';
|
|
$VDCL_xferconf_c_number='';
|
|
$VDCL_xferconf_d_number='';
|
|
$VDCL_xferconf_e_number='';
|
|
$stmt = "select xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00277',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VC_preset_ct = mysql_num_rows($rslt);
|
|
if ($VC_preset_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_xferconf_a_number = $row[0];
|
|
$VDCL_xferconf_b_number = $row[1];
|
|
$VDCL_xferconf_c_number = $row[2];
|
|
$VDCL_xferconf_d_number = $row[3];
|
|
$VDCL_xferconf_e_number = $row[4];
|
|
}
|
|
|
|
if (strlen($list_id)>0)
|
|
{
|
|
$stmt = "select xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_lists where list_id='$list_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00278',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_preset_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_preset_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (strlen($row[0]) > 0)
|
|
{$VDCL_xferconf_a_number = $row[0];}
|
|
if (strlen($row[1]) > 0)
|
|
{$VDCL_xferconf_b_number = $row[1];}
|
|
if (strlen($row[2]) > 0)
|
|
{$VDCL_xferconf_c_number = $row[2];}
|
|
if (strlen($row[3]) > 0)
|
|
{$VDCL_xferconf_d_number = $row[3];}
|
|
if (strlen($row[4]) > 0)
|
|
{$VDCL_xferconf_e_number = $row[4];}
|
|
}
|
|
}
|
|
|
|
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$LeaD_InfO = $MqueryCID . "\n";
|
|
$LeaD_InfO .= $lead_id . "\n";
|
|
$LeaD_InfO .= $dispo . "\n";
|
|
$LeaD_InfO .= $tsr . "\n";
|
|
$LeaD_InfO .= $vendor_id . "\n";
|
|
$LeaD_InfO .= $list_id . "\n";
|
|
$LeaD_InfO .= $gmt_offset_now . "\n";
|
|
$LeaD_InfO .= $phone_code . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= $title . "\n";
|
|
$LeaD_InfO .= $first_name . "\n";
|
|
$LeaD_InfO .= $middle_initial . "\n";
|
|
$LeaD_InfO .= $last_name . "\n";
|
|
$LeaD_InfO .= $address1 . "\n";
|
|
$LeaD_InfO .= $address2 . "\n";
|
|
$LeaD_InfO .= $address3 . "\n";
|
|
$LeaD_InfO .= $city . "\n";
|
|
$LeaD_InfO .= $state . "\n";
|
|
$LeaD_InfO .= $province . "\n";
|
|
$LeaD_InfO .= $postal_code . "\n";
|
|
$LeaD_InfO .= $country_code . "\n";
|
|
$LeaD_InfO .= $gender . "\n";
|
|
$LeaD_InfO .= $date_of_birth . "\n";
|
|
$LeaD_InfO .= $alt_phone . "\n";
|
|
$LeaD_InfO .= $email . "\n";
|
|
$LeaD_InfO .= $security . "\n";
|
|
$LeaD_InfO .= $comments . "\n";
|
|
$LeaD_InfO .= $called_count . "\n";
|
|
$LeaD_InfO .= $CBentry_time . "\n";
|
|
$LeaD_InfO .= $CBcallback_time . "\n";
|
|
$LeaD_InfO .= $CBuser . "\n";
|
|
$LeaD_InfO .= $CBcomments . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= "MAIN\n";
|
|
$LeaD_InfO .= $source_id . "\n";
|
|
$LeaD_InfO .= $rank . "\n";
|
|
$LeaD_InfO .= $owner . "\n";
|
|
$LeaD_InfO .= "\n";
|
|
$LeaD_InfO .= $script_recording_delay . "\n";
|
|
$LeaD_InfO .= $VDCL_xferconf_a_number . "\n";
|
|
$LeaD_InfO .= $VDCL_xferconf_b_number . "\n";
|
|
$LeaD_InfO .= $VDCL_xferconf_c_number . "\n";
|
|
$LeaD_InfO .= $VDCL_xferconf_d_number . "\n";
|
|
$LeaD_InfO .= $VDCL_xferconf_e_number . "\n";
|
|
|
|
echo $LeaD_InfO;
|
|
}
|
|
else
|
|
{
|
|
echo "LISTA DE DISCAGEM VAZIA\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### alt_phone_change - change alt phone numbers to active and inactive
|
|
###
|
|
################################################################################
|
|
if ($ACTION == 'alt_phone_change')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) || (strlen($phone_number)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "TELEFONE ALTERNATIVO NUMERO STATUS NOT CHANGED\n";
|
|
echo "$phone_number $stage $lead_id or $called_count não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "UPDATE vicidial_list_alt_phones set active='$stage' where lead_id='$lead_id' and phone_number='$phone_number' and alt_phone_count='$called_count';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00041',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "TELEFONE ALTERNATIVO NUMERO STATUS CHANGED\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### AlertControl - change the agent alert setting in vicidial_users
|
|
###
|
|
################################################################################
|
|
if ($ACTION == 'AlertControl')
|
|
{
|
|
if (strlen($stage)<1)
|
|
{
|
|
$channel_live=0;
|
|
echo "AGENT ALERT SETTING NOT CHANGED\n";
|
|
echo "$stage não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if (ereg('ON',$stage)) {$stage = '1';}
|
|
else {$stage = '0';}
|
|
|
|
$stmt = "UPDATE vicidial_users set alert_enabled='$stage' where user='$user' and pass='$pass';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'000185',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "AGENT ALERT SETTING CHANGED $stage\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLskip - for manual VICIDiaL dialing this skips the lead that was
|
|
### previewed in the step above and puts it back in orig status
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLskip')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "LEAD NOT REVERTED\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$called_count = ($called_count - 1);
|
|
### flag the lead as called and change it's status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00042',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
|
|
echo "LEAD REVERTED\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLonly - for manual VICIDiaL dialing this sends the call that was
|
|
### previewed in the step above
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLonly')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) || (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo " CHAMADA NOT PLACED\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### grab number of calls today in this campaign and increment
|
|
$stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00043',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vla_cc_ct = mysql_num_rows($rslt);
|
|
if ($vla_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$calls_today =$row[0];
|
|
}
|
|
else
|
|
{$calls_today ='0';}
|
|
$calls_today++;
|
|
|
|
### prepare variables to place manual call from VICIDiaL
|
|
$CCID_on=0; $CCID='';
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$Local_out_prefix = '9';
|
|
$Local_dial_timeout = '60';
|
|
$Local_persist = '/n';
|
|
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
|
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
|
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
|
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
|
if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';}
|
|
$campaign_cid_override='';
|
|
### check if there is a list_id override
|
|
if (strlen($lead_id) > 1)
|
|
{
|
|
$list_id='';
|
|
$stmt = "SELECT list_id FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00246',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$lio_ct = mysql_num_rows($rslt);
|
|
if ($lio_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$list_id = $row[0];
|
|
|
|
if (strlen($list_id) > 1)
|
|
{
|
|
$stmt = "SELECT campaign_cid_override FROM vicidial_lists where list_id='$list_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00247',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$lio_ct = mysql_num_rows($rslt);
|
|
if ($lio_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_cid_override = $row[0];
|
|
}
|
|
}
|
|
}
|
|
}
|
|
if (strlen($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++;}
|
|
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";}
|
|
else {$CIDstring = "$MqueryCID";}
|
|
|
|
if ( ($usegroupalias > 0) and (strlen($account)>1) )
|
|
{
|
|
$RAWaccount = $account;
|
|
$account = "Account: $account";
|
|
$variable = "Variable: usegroupalias=1";
|
|
}
|
|
else
|
|
{$account=''; $variable='';}
|
|
|
|
### whether to omit phone_code or not
|
|
if (eregi('Y',$omit_phone_code))
|
|
{$Ndialstring = "$Local_out_prefix$phone_number";}
|
|
else
|
|
{$Ndialstring = "$Local_out_prefix$phone_code$phone_number";}
|
|
### insert the call action into the vicidial_manager table to initiate the call
|
|
# $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
$stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','$account','$variable','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00044',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$phone_number','$NOW_TIME','OUT')";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00045',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update the agent status to INCALL in vicidial_live_agents
|
|
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00046',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9046$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00047',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "$MqueryCID\n";
|
|
|
|
if ($agent_dialed_number > 0)
|
|
{
|
|
$stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$phone_number','$Ndialstring','$lead_id','$CCID','$RAWaccount')";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00192',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
|
|
#############################################
|
|
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
# UNPAUSEALL
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00049',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# CHAMADAOUTBOUND (formerly ENTERQUEUE)
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$phone_number',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00050',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
# CONNECT
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00051',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLlookCALL - for manual VICIDiaL dialing this will attempt to look up
|
|
### the trunk channel that the call was placed on
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLlookCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if (strlen($MDnextCID)<18)
|
|
{
|
|
echo "NO\n";
|
|
echo "MDnextCID $MDnextCID não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
|
$stmt="SELECT uniqueid,channel FROM vicidial_manager where callerid='$MDnextCID' and server_ip='$server_ip' and status IN('UPDATED','DEAD') LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00052',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$uniqueid =$row[0];
|
|
$channel =$row[1];
|
|
echo "$uniqueid\n$channel";
|
|
|
|
$wait_sec=0;
|
|
$stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00053',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$wait_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',wait_epoch='$StarTtime',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00054',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="UPDATE vicidial_auto_calls set uniqueid='$uniqueid',channel='$channel' where callerid='$MDnextCID';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00055',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
echo "NO\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### manDiaLlogCALL - for manual VICIDiaL logging of calls places record in
|
|
### vicidial_log and then sends process to call_log entry
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLlogCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$vidSQL='';
|
|
$VDterm_reason='';
|
|
|
|
if ($stage == "start")
|
|
{
|
|
if ( (strlen($uniqueid)<1) || (strlen($lead_id)<1) || (strlen($list_id)<1) || (strlen($phone_number)<1) || (strlen($campaign)<1) )
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|VL_LOG_0|$uniqueid|$lead_id|$user|$list_id|$campaign|$start_epoch|$phone_number|$agent_log_id|\n");
|
|
fclose($fp);
|
|
|
|
echo "REGISTRO NÃO DEFINIDO\n";
|
|
echo "uniqueid $uniqueid or lead_id: $lead_id or list_id: $list_id or phone_number: $phone_number or campaign: $campaign não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00056',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
$manualVLexists=0;
|
|
$beginUNIQUEID = preg_replace("/\..*/","",$uniqueid);
|
|
$stmt="SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00223',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VL_exists_ct = mysql_num_rows($rslt);
|
|
if ($VL_exists_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$manualVLexists = $row[0];
|
|
}
|
|
|
|
$manualVLexistsDUP=0;
|
|
if ($manualVLexists < 1)
|
|
{
|
|
##### insert log into vicidial_log for manual VICIDiaL call
|
|
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00279',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$DUPerrno = mysql_errno($link);
|
|
if ($DUPerrno > 0)
|
|
{$manualVLexistsDUP=1;}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
if ( ($manualVLexists > 0) or ($manualVLexistsDUP > 0) )
|
|
{
|
|
##### insert log into vicidial_log for manual VICIDiaL call
|
|
$stmt="UPDATE vicidial_log SET list_id='$list_id',comments='MANUAL',user_group='$user_group',alt_dial='$alt_dial' where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00224',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "VICIDiaL_LOG Inserido: $uniqueid|$channel|$NOW_TIME\n";
|
|
echo "$StarTtime\n";
|
|
}
|
|
else
|
|
{
|
|
echo "REGISTRO NÃO DEFINIDO\n";
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_auto_calls SET uniqueid='$uniqueid' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00058',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
# ##### insert log into call_log for manual VICIDiaL call
|
|
# $stmt = "INSERT INTO call_log (uniqueid,channel,server_ip,extension,number_dialed,caller_code,start_time,start_epoch) values('$uniqueid','$channel','$server_ip','$exten','$phone_code$phone_number','MD $user $lead_id','$NOW_TIME','$StarTtime')";
|
|
# if ($DB) {echo "$stmt\n";}
|
|
# $rslt=mysql_query($stmt, $link);
|
|
# $affected_rows = mysql_affected_rows($link);
|
|
|
|
# if ($affected_rows > 0)
|
|
# {
|
|
# echo "CALL_LOG Inserido: $uniqueid|$channel|$NOW_TIME";
|
|
# }
|
|
# else
|
|
# {
|
|
# echo "REGISTRO NÃO DEFINIDO\n";
|
|
# }
|
|
}
|
|
}
|
|
|
|
if ($stage == "end")
|
|
{
|
|
##### get call type from vicidial_live_agents table
|
|
$VLA_inOUT='NONE';
|
|
$stmt="SELECT comments FROM vicidial_live_agents where user='$user' order by last_update_time desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00059',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLA_inOUT_ct = mysql_num_rows($rslt);
|
|
if ($VLA_inOUT_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VLA_inOUT = $row[0];
|
|
}
|
|
|
|
if ( (strlen($uniqueid)<1) and ($VLA_inOUT == 'INBOUND') )
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_0|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$start_epoch|$phone_number|$agent_log_id|\n");
|
|
fclose($fp);
|
|
$uniqueid='6666.1';
|
|
}
|
|
if ( (strlen($uniqueid)<1) or (strlen($lead_id)<1) )
|
|
{
|
|
echo "REGISTRO NÃO DEFINIDO\n";
|
|
echo "uniqueid $uniqueid or lead_id: $lead_id não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$term_reason='NONE';
|
|
if ($start_epoch < 1000)
|
|
{
|
|
if ($VLA_inOUT == 'INBOUND')
|
|
{
|
|
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
##### look for the start epoch in the vicidial_closer_log table
|
|
$stmt="SELECT start_epoch,term_reason,closecallid,campaign_id FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by closecallid desc limit 1;";
|
|
$VDIDselect = "VDCL_LID $lead_id $phone_number $user $four_hours_ago";
|
|
}
|
|
else
|
|
{
|
|
##### look for the start epoch in the vicidial_log table
|
|
$stmt="SELECT start_epoch,term_reason,uniqueid,campaign_id FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
$VDIDselect = "VDL_UIDLID $uniqueid $lead_id";
|
|
}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00060',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$start_epoch = $row[0];
|
|
$VDterm_reason = $row[1];
|
|
$VDvicidial_id = $row[2];
|
|
$VDcampaign_id = $row[3];
|
|
$length_in_sec = ($StarTtime - $start_epoch);
|
|
}
|
|
else
|
|
{
|
|
$length_in_sec = 0;
|
|
}
|
|
|
|
if ( ($length_in_sec < 1) and ($VLA_inOUT == 'INBOUND') )
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_1|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|\n");
|
|
fclose($fp);
|
|
|
|
##### start epoch in the vicidial_log table, couldn't find one in vicidial_closer_log
|
|
$stmt="SELECT start_epoch,term_reason,campaign_id FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00061',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$start_epoch = $row[0];
|
|
$VDterm_reason = $row[1];
|
|
$VDcampaign_id = $row[2];
|
|
$length_in_sec = ($StarTtime - $start_epoch);
|
|
}
|
|
else
|
|
{
|
|
$length_in_sec = 0;
|
|
}
|
|
}
|
|
}
|
|
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
|
|
|
if (strlen($VDcampaign_id)<1) {$VDcampaign_id = $campaign;}
|
|
|
|
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
if ($VLA_inOUT == 'INBOUND')
|
|
{
|
|
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00062',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "$uniqueid\n$channel\n";
|
|
}
|
|
else
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_2|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
|
|
#############################################
|
|
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00063',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
}
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
### check to see if campaign has alt_dial enabled
|
|
$stmt="SELECT auto_alt_dial,use_internal_dnc,use_campaign_dnc FROM vicidial_campaigns where campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00064',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VAC_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$auto_alt_dial = $row[0];
|
|
$use_internal_dnc = $row[1];
|
|
$use_campaign_dnc = $row[2];
|
|
}
|
|
else {$auto_alt_dial = 'NONE';}
|
|
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED|EXTENDED_ONLY)",$auto_alt_dial))
|
|
{
|
|
### check to see if lead should be alt_dialed
|
|
if (strlen($alt_dial)<2) {$alt_dial = 'NONE';}
|
|
|
|
### check if inbound call, if so find a recent outbound call to pull alt_dial value from
|
|
if ($VLA_inOUT == 'INBOUND')
|
|
{
|
|
$one_hour_ago = date("Y-m-d H:i:s", mktime(date("H")-1,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
##### find a recent outbound call associated with this inbound call
|
|
$stmt="SELECT alt_dial FROM vicidial_log where lead_id='$lead_id' and status IN('DROP','XDROP') and call_date > \"$one_hour_ago\" order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00235',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VL_alt_ct = mysql_num_rows($rslt);
|
|
if ($VL_alt_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alt_dial = $row[0];
|
|
}
|
|
}
|
|
|
|
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3|ALT_AND_EXTENDED)",$auto_alt_dial)) )
|
|
{
|
|
$alt_dial_skip=0;
|
|
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00065',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VAC_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alt_phone = $row[0];
|
|
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
|
$gmt_offset_now = $row[1];
|
|
$state = $row[2];
|
|
}
|
|
else {$alt_phone = '';}
|
|
if (strlen($alt_phone)>5)
|
|
{
|
|
if ( (ereg("Y",$use_internal_dnc)) or (ereg("AREACODE",$use_internal_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_internal_dnc))
|
|
{
|
|
$alt_phone_areacode = substr($alt_phone, 0, 3);
|
|
$alt_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$alt_phone','$alt_phone_areacode');";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$alt_phone';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00066',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_dnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_dnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = $row[0];
|
|
}
|
|
}
|
|
else {$VD_alt_dnc_count=0;}
|
|
if ( (ereg("Y",$use_campaign_dnc)) or (ereg("AREACODE",$use_campaign_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_campaign_dnc))
|
|
{
|
|
$alt_phone_areacode = substr($alt_phone, 0, 3);
|
|
$alt_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$alt_phone','$alt_phone_areacode') and campaign_id='$campaign';";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$alt_phone' and campaign_id='$campaign';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00067',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_cdnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_cdnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]);
|
|
}
|
|
}
|
|
if ($VD_alt_dnc_count < 1)
|
|
{
|
|
### insert record into vicidial_hopper for alt_phone call attempt
|
|
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='',priority='25';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00068',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{$alt_dial_skip=1;}
|
|
}
|
|
else
|
|
{$alt_dial_skip=1;}
|
|
if ($alt_dial_skip > 0)
|
|
{$alt_dial='ALT';}
|
|
}
|
|
|
|
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
|
{
|
|
$addr3_dial_skip=0;
|
|
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00069',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VAC_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$address3 = $row[0];
|
|
$address3 = eregi_replace("[^0-9]","",$address3);
|
|
$gmt_offset_now = $row[1];
|
|
$state = $row[2];
|
|
}
|
|
else {$address3 = '';}
|
|
if (strlen($address3)>5)
|
|
{
|
|
if ( (ereg("Y",$use_internal_dnc)) or (ereg("AREACODE",$use_internal_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_internal_dnc))
|
|
{
|
|
$addr3_phone_areacode = substr($address3, 0, 3);
|
|
$addr3_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$address3','$addr3_phone_areacode');";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$address3';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00070',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_dnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_dnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = $row[0];
|
|
}
|
|
}
|
|
else {$VD_alt_dnc_count=0;}
|
|
if ( (ereg("Y",$use_campaign_dnc)) or (ereg("AREACODE",$use_campaign_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_campaign_dnc))
|
|
{
|
|
$addr3_phone_areacode = substr($address3, 0, 3);
|
|
$addr3_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$address3','$addr3_phone_areacode') and campaign_id='$campaign';";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$address3' and campaign_id='$campaign';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00071',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_cdnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_cdnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]);
|
|
}
|
|
}
|
|
if ($VD_alt_dnc_count < 1)
|
|
{
|
|
### insert record into vicidial_hopper for address3 call attempt
|
|
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='',priority='20';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00072',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{$addr3_dial_skip=1;}
|
|
}
|
|
else
|
|
{$addr3_dial_skip=1;}
|
|
if ($addr3_dial_skip > 0)
|
|
{$alt_dial='ADDR3';}
|
|
}
|
|
|
|
# $fp = fopen ("./alt_multi_log.txt", "a");
|
|
# fwrite ($fp, "$NOW_TIME|PRE-X|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid|$stmt|$auto_alt_dial|$alt_dial\n");
|
|
# fclose($fp);
|
|
|
|
if ( ( ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("EXTENDED_ONLY",$auto_alt_dial)) ) or ( (eregi("(ALT)",$alt_dial)) and (eregi("(ALT_AND_EXTENDED)",$auto_alt_dial)) ) or ( (eregi("(ADDR3)",$alt_dial)) and (eregi("(ADDR3_AND_EXTENDED|ALT_AND_ADDR3_AND_EXTENDED)",$auto_alt_dial)) ) or ( (eregi("(X)",$alt_dial)) and (eregi("EXTENDED",$auto_alt_dial)) ) ) and (!eregi("LAST",$alt_dial)) )
|
|
{
|
|
if (eregi("(ADDR3)",$alt_dial)) {$Xlast=0;}
|
|
else
|
|
{$Xlast = ereg_replace("[^0-9]","",$alt_dial);}
|
|
if (strlen($Xlast)<1)
|
|
{$Xlast=0;}
|
|
$VD_altdialx='';
|
|
|
|
$stmt="SELECT gmt_offset_now,state,list_id FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00073',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VL_deailts_ct = mysql_num_rows($rslt);
|
|
if ($VL_deailts_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$EA_gmt_offset_now = $row[0];
|
|
$EA_state = $row[1];
|
|
$EA_list_id = $row[2];
|
|
}
|
|
$alt_dial_phones_count=0;
|
|
$stmt="SELECT count(*) FROM vicidial_list_alt_phones where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00074',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alt_dial_phones_count = $row[0];
|
|
}
|
|
while ( ($alt_dial_phones_count > 0) and ($alt_dial_phones_count > $Xlast) )
|
|
{
|
|
$Xlast++;
|
|
$stmt="SELECT alt_phone_id,phone_number,active FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Xlast';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00075',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_detail_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_detail_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_altdial_id = $row[0];
|
|
$VD_altdial_phone = $row[1];
|
|
$VD_altdial_active = $row[2];
|
|
}
|
|
else
|
|
{$Xlast=9999999999;}
|
|
|
|
if (ereg("Y",$VD_altdial_active))
|
|
{
|
|
if ( (ereg("Y",$use_internal_dnc)) or (ereg("AREACODE",$use_internal_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_internal_dnc))
|
|
{
|
|
$vdap_phone_areacode = substr($VD_altdial_phone, 0, 3);
|
|
$vdap_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$VD_altdial_phone','$vdap_phone_areacode');";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$VD_altdial_phone';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00076',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_dnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_dnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = $row[0];
|
|
}
|
|
}
|
|
else {$VD_alt_dnc_count=0;}
|
|
if ( (ereg("Y",$use_campaign_dnc)) or (ereg("AREACODE",$use_campaign_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_campaign_dnc))
|
|
{
|
|
$vdap_phone_areacode = substr($VD_altdial_phone, 0, 3);
|
|
$vdap_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$VD_altdial_phone','$vdap_phone_areacode') and campaign_id='$campaign';";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$VD_altdial_phone' and campaign_id='$campaign';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00077',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLAP_cdnc_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_cdnc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VD_alt_dnc_count = ($VD_alt_dnc_count + $row[0]);
|
|
}
|
|
}
|
|
if ($VD_alt_dnc_count < 1)
|
|
{
|
|
if ($alt_dial_phones_count == $Xlast)
|
|
{$Xlast = 'LAST';}
|
|
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$EA_list_id',gmt_offset_now='$EA_gmt_offset_now',state='$EA_state',alt_dial='X$Xlast',user='',priority='15';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00078',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$Xlast=9999999999;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
### grab call lead information needed for QM logging
|
|
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id' order by call_time limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00079',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$auto_call_id = $row[0];
|
|
$CLlead_id = $row[1];
|
|
$CLphone_number = $row[2];
|
|
$CLstatus = $row[3];
|
|
$CLcampaign_id = $row[4];
|
|
$CLphone_code = $row[5];
|
|
$CLalt_dial = $row[6];
|
|
$CLstage = $row[7];
|
|
$CLcallerid = $row[8];
|
|
$CLuniqueid = $row[9];
|
|
}
|
|
|
|
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
|
if (strlen($CLstage) < 1) {$CLstage=0;}
|
|
|
|
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER' and queue='$VDcampaign_id';";
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00080',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_cc_ct = mysql_num_rows($rslt);
|
|
if ($VAC_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$caller_complete = $row[0];
|
|
}
|
|
|
|
if ($caller_complete < 1)
|
|
{
|
|
$term_reason='AGENT';
|
|
}
|
|
else
|
|
{
|
|
$term_reason='CALLER';
|
|
}
|
|
|
|
}
|
|
|
|
if ($nodeletevdac < 1)
|
|
{
|
|
### delete call record from vicidial_auto_calls
|
|
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$VDcampaign_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00081',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00082',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9082$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00083',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$CLqueue_position=1;
|
|
### check to see if lead should be alt_dialed
|
|
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid,queue_position from vicidial_auto_calls where lead_id='$lead_id' order by call_time desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00084',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$auto_call_id = $row[0];
|
|
$CLlead_id = $row[1];
|
|
$CLphone_number = $row[2];
|
|
$CLstatus = $row[3];
|
|
$CLcampaign_id = $row[4];
|
|
$CLphone_code = $row[5];
|
|
$CLalt_dial = $row[6];
|
|
$CLstage = $row[7];
|
|
$CLcallerid = $row[8];
|
|
$CLuniqueid = $row[9];
|
|
$CLqueue_position = $row[10];
|
|
}
|
|
|
|
$CLstage = preg_replace("/XFER|CLOSER|-/",'',$CLstage);
|
|
if ($CLstage < 0.25) {$CLstage=0;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$CLqueue_position',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00085',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
|
|
if ($nodeletevdac < 1)
|
|
{
|
|
# $stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$campaign' and uniqueid='$uniqueid';";
|
|
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id' and campaign_id='$VDcampaign_id' and callerid LIKE \"M%\";";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00086',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00087',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9087$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00088',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( ($VLA_inOUT == 'AUTO') or ($VLA_inOUT == 'MANUAL') )
|
|
{
|
|
$SQLterm = "term_reason='$term_reason',";
|
|
|
|
if ( (ereg("NONE",$term_reason)) or (ereg("NONE",$VDterm_reason)) or (strlen($VDterm_reason) < 1) )
|
|
{
|
|
### check to see if lead should be alt_dialed
|
|
$stmt="SELECT term_reason,uniqueid from vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00089',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDterm_reason = $row[0];
|
|
$VDvicidial_id = $row[1];
|
|
$VDIDselect = "VDL_UIDLID $uniqueid $lead_id";
|
|
}
|
|
if (ereg("CALLER",$VDterm_reason))
|
|
{
|
|
$SQLterm = "";
|
|
}
|
|
else
|
|
{
|
|
$SQLterm = "term_reason='AGENT',";
|
|
}
|
|
}
|
|
|
|
### check to see if the vicidial_log record exists, if not, insert it
|
|
$manualVLexists=0;
|
|
$beginUNIQUEID = preg_replace("/\..*/","",$uniqueid);
|
|
$stmt="SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00223',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VL_exists_ct = mysql_num_rows($rslt);
|
|
if ($VL_exists_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$manualVLexists = $row[0];
|
|
}
|
|
|
|
if ($manualVLexists < 1)
|
|
{
|
|
##### insert log into vicidial_log for manual VICIDiaL call
|
|
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','DONEM','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00280',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "VICIDiaL_LOG Inserido: $uniqueid|$channel|$NOW_TIME\n";
|
|
echo "$StarTtime\n";
|
|
}
|
|
else
|
|
{
|
|
echo "REGISTRO NÃO DEFINIDO\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_log SET uniqueid='$uniqueid' where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
|
|
##### update the duration and end time in the vicidial_log table
|
|
$stmt="UPDATE vicidial_log set $SQLterm end_epoch='$StarTtime', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$lead_id' and user='$user' order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00090',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "$uniqueid\n$channel\n";
|
|
}
|
|
else
|
|
{
|
|
echo "REGISTRO NÃO DEFINIDO\n\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$SQLterm = "term_reason='$term_reason'";
|
|
$QL_term='';
|
|
|
|
if ( (ereg("NONE",$term_reason)) or (ereg("NONE",$VDterm_reason)) or (strlen($VDterm_reason) < 1) )
|
|
{
|
|
### find out who hung up the call
|
|
$stmt="SELECT term_reason,closecallid,queue_position from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00091',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDterm_reason = $row[0];
|
|
$VDvicidial_id = $row[1];
|
|
$VDqueue_position = $row[2];
|
|
$VDIDselect = "VDCL_LID4HOUR $lead_id $four_hours_ago";
|
|
}
|
|
if (ereg("CALLER",$VDterm_reason))
|
|
{
|
|
$SQLterm = "";
|
|
}
|
|
else
|
|
{
|
|
$SQLterm = "term_reason='AGENT'";
|
|
$QL_term = 'COMPLETEAGENT';
|
|
}
|
|
}
|
|
|
|
if (strlen($SQLterm) > 0)
|
|
{
|
|
##### update the duration and end time in the vicidial_log table
|
|
$stmt="UPDATE vicidial_closer_log set $SQLterm where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00092',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
if ( (strlen($QL_term) > 0) and ($leaving_threeway > 0) )
|
|
{
|
|
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETEAGENT' and queue='$VDcampaign_id';";
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00093',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VAC_cc_ct = mysql_num_rows($rslt);
|
|
if ($VAC_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_complete = $row[0];
|
|
}
|
|
if ($agent_complete < 1)
|
|
{
|
|
if (strlen($VDqueue_position) < 1)
|
|
{
|
|
### find out who hung up the call
|
|
$stmt="SELECT queue_position from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00273',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VAC_qm_ct = mysql_num_rows($rslt);
|
|
if ($VAC_qm_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDqueue_position = $row[0];
|
|
}
|
|
}
|
|
if (strlen($VDqueue_position) < 1)
|
|
{$VDqueue_position=1;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$VDqueue_position',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00094',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
echo $VDstop_rec_after_each_call . '|' . $extension . '|' . $conf_silent_prefix . '|' . $conf_exten . '|' . $user_abb . "|\n";
|
|
|
|
##### if VICIDiaL call and hangup_after_each_call activated, find all recording
|
|
##### channels and hang them up while entering info into recording_log and
|
|
##### returning filename/recordingID
|
|
if ($VDstop_rec_after_each_call == 1)
|
|
{
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$total_rec=0;
|
|
$total_hangup=0;
|
|
$loop_count=0;
|
|
$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00095',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$rec_list = mysql_num_rows($rslt);}
|
|
while ($rec_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0]))
|
|
{
|
|
$rec_channels[$total_rec] = "$row[0]";
|
|
$total_rec++;
|
|
}
|
|
else
|
|
{
|
|
# if (preg_match("/$agentchannel/i",$row[0]))
|
|
if ( ($agentchannel == "$row[0]") or (ereg('ASTblind',$row[0])) )
|
|
{
|
|
$donothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hangup_channels[$total_hangup] = "$row[0]";
|
|
$total_hangup++;
|
|
}
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$loop_count++;
|
|
}
|
|
|
|
$loop_count=0;
|
|
$stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00184',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$rec_list = mysql_num_rows($rslt);}
|
|
while ($rec_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0]))
|
|
{
|
|
$rec_channels[$total_rec] = "$row[0]";
|
|
$total_rec++;
|
|
}
|
|
else
|
|
{
|
|
# if (preg_match("/$agentchannel/i",$row[0]))
|
|
if ( ($agentchannel == "$row[0]") or (ereg('ASTblind',$row[0])) )
|
|
{
|
|
$donothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hangup_channels[$total_hangup] = "$row[0]";
|
|
$total_hangup++;
|
|
}
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$loop_count++;
|
|
}
|
|
|
|
|
|
### if a conference call or 3way call was attempted, then hangup all channels except for the agentchannel
|
|
if ( ( ($conf_dialed > 0) or ($hangup_all_non_reserved > 0) ) and ($leaving_threeway < 1) and ($blind_transfer < 1) )
|
|
{
|
|
$loop_count=0;
|
|
while($loop_count < $total_hangup)
|
|
{
|
|
if (strlen($hangup_channels[$loop_count])>5)
|
|
{
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','CH12346$StarTtime$loop_count','Channel: $hangup_channels[$loop_count]','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00096',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
$loop_count++;
|
|
}
|
|
}
|
|
|
|
$total_recFN=0;
|
|
$loop_count=0;
|
|
$filename=$MT; # not necessary : and cmd_line_f LIKE \"%_$user_abb\"
|
|
$stmt="SELECT cmd_line_f FROM vicidial_manager where server_ip='$server_ip' and action='Originate' and cmd_line_b = 'Channel: $local_DEF$conf_silent_prefix$conf_exten$local_AMP$ext_context' order by entry_date desc limit $total_rec;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00097',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$recFN_list = mysql_num_rows($rslt);}
|
|
while ($recFN_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$filename[$total_recFN] = preg_replace("/Callerid: /i","",$row[0]);
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$total_recFN++;
|
|
$loop_count++;
|
|
}
|
|
|
|
$loop_count=0;
|
|
while($loop_count < $total_rec)
|
|
{
|
|
if (strlen($rec_channels[$loop_count])>5)
|
|
{
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH12345$StarTtime$loop_count','Channel: $rec_channels[$loop_count]','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00098',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "REC_BATENTE|$rec_channels[$loop_count]|$filename[$loop_count]|";
|
|
if (strlen($filename)>2)
|
|
{
|
|
$stmt="SELECT recording_id,start_epoch,vicidial_id,lead_id FROM recording_log where filename='$filename[$loop_count]'";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00099',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$fn_count = mysql_num_rows($rslt);}
|
|
if ($fn_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$recording_id = $row[0];
|
|
$start_time = $row[1];
|
|
$vicidial_id = $row[2];
|
|
$RClead_id = $row[3];
|
|
|
|
if ( (strlen($RClead_id)<1) or ($RClead_id < 1) or ($RClead_id=='NULL') )
|
|
{$lidSQL = ",lead_id='$lead_id'";}
|
|
if (strlen($vicidial_id)<1)
|
|
{$vidSQL = ",vicidial_id='$VDvicidial_id'";}
|
|
else
|
|
{
|
|
if ( (ereg('.',$vicidial_id)) and ($VLA_inOUT == 'INBOUND') )
|
|
{
|
|
if (!ereg('.',$VDvicidial_id))
|
|
{$vidSQL = ",vicidial_id='$VDvicidial_id'";}
|
|
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND_LOG_3|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$vicidial_id|$start_epoch|$recording_id|\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
$length_in_sec = ($StarTtime - $start_time);
|
|
$length_in_min = ($length_in_sec / 60);
|
|
$length_in_min = sprintf("%8.2f", $length_in_min);
|
|
|
|
$stmt="UPDATE recording_log set end_time='$NOW_TIME',end_epoch='$StarTtime',length_in_sec=$length_in_sec,length_in_min='$length_in_min' $vidSQL $lidSQL where filename='$filename[$loop_count]' and end_epoch is NULL;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00100',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
echo "$recording_id|$length_in_min|";
|
|
|
|
# $fp = fopen ("./recording_debug_$NOW_DATE$txt", "a");
|
|
# fwrite ($fp, "$NOW_TIME|REGISTRO_LOG|$filename[$loop_count]|$uniqueid|$lead_id|$user|$inOUT|$VLA_inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$VDvicidial_id|$vicidial_id|$start_epoch|$recording_id|$VDIDselect|\n");
|
|
# fclose($fp);
|
|
}
|
|
else {echo "||";}
|
|
}
|
|
else {echo "||";}
|
|
echo "\n";
|
|
}
|
|
$loop_count++;
|
|
}
|
|
}
|
|
|
|
|
|
$talk_sec=0;
|
|
$talk_epochSQL='';
|
|
$dead_secSQL='';
|
|
$lead_id_commentsSQL='';
|
|
$StarTtime = date("U");
|
|
$stmt = "select talk_epoch,talk_sec,wait_sec,wait_epoch,lead_id,comments,dead_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00101',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ( (eregi("NULL",$row[0])) or ($row[0] < 1000) )
|
|
{
|
|
$talk_epochSQL=",talk_epoch='$StarTtime'";
|
|
$row[0]=$row[3];
|
|
}
|
|
if ( (!eregi("NULL",$row[6])) and ($row[6] > 1000) )
|
|
{
|
|
$dead_sec = ($StarTtime - $row[6]);
|
|
if ($dead_sec < 0) {$dead_sec=0;}
|
|
$dead_secSQL=",dead_sec='$dead_sec'";
|
|
}
|
|
$talk_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
if ( ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) ) and (preg_match('/INBOUND_MAN/',$dial_method)) )
|
|
{
|
|
if ( (eregi("NULL",$row[5])) or (strlen($row[5]) < 1) )
|
|
{
|
|
$lead_id_commentsSQL .= ",comments='MANUAL'";
|
|
}
|
|
if ( (eregi("NULL",$row[4])) or ($row[4] < 1) or (strlen($row[4]) < 1) )
|
|
{
|
|
$lead_id_commentsSQL .= ",lead_id='$lead_id'";
|
|
}
|
|
}
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00102',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADREcheckINCOMING - for auto-dial VICIDiaL dialing this will recheck for
|
|
### calls to see if the channel has updated
|
|
################################################################################
|
|
if ($ACTION == 'VDADREcheckINCOMING')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($campaign)<1) || (strlen($server_ip)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "0\n";
|
|
echo "Campanha $campaign não é válido\n";
|
|
echo "lead_id $lead_id não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### grab the call and lead info from the vicidial_live_agents table
|
|
$stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00103',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$queue_leadID_ct = mysql_num_rows($rslt);
|
|
|
|
if ($queue_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
$uniqueid =$row[1];
|
|
$callerid =$row[2];
|
|
$channel =$row[3];
|
|
$call_server_ip =$row[4];
|
|
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
|
|
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADcheckINCOMING - for auto-dial VICIDiaL dialing this will check for calls
|
|
### in the vicidial_live_agents table in QUEUE status, then
|
|
### lookup the lead info and pass it back to vicidial.php
|
|
################################################################################
|
|
if ($ACTION == 'VDADcheckINCOMING')
|
|
{
|
|
$VDCL_ingroup_recording_override = '';
|
|
$VDCL_ingroup_rec_filename = '';
|
|
$Ctype = 'A';
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
$alt_phone_code='';
|
|
$alt_phone_number='';
|
|
$alt_phone_note='';
|
|
$alt_phone_active='';
|
|
$alt_phone_count='';
|
|
|
|
if ( (strlen($campaign)<1) || (strlen($server_ip)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "0\n";
|
|
echo "Campanha $campaign não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### grab the call and lead info from the vicidial_live_agents table
|
|
$stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip,comments FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and status='QUEUE';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00104',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$queue_leadID_ct = mysql_num_rows($rslt);
|
|
|
|
if ($queue_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
$uniqueid =$row[1];
|
|
$callerid =$row[2];
|
|
$channel =$row[3];
|
|
$call_server_ip =$row[4];
|
|
$VLAcomments=$row[5];
|
|
|
|
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
|
|
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
|
|
|
##### grab number of calls today in this campaign and increment
|
|
$stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00105',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vla_cc_ct = mysql_num_rows($rslt);
|
|
if ($vla_cc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$calls_today =$row[0];
|
|
}
|
|
else
|
|
{$calls_today ='0';}
|
|
$calls_today++;
|
|
|
|
### update the agent status to INCALL in vicidial_live_agents
|
|
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00106',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9106$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
$stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00107',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00108',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
# $lead_id = trim("$row[0]");
|
|
$dispo = trim("$row[3]");
|
|
$tsr = trim("$row[4]");
|
|
$vendor_id = trim("$row[5]");
|
|
$source_id = trim("$row[6]");
|
|
$list_id = trim("$row[7]");
|
|
$gmt_offset_now = trim("$row[8]");
|
|
$phone_code = trim("$row[10]");
|
|
$phone_number = trim("$row[11]");
|
|
$title = trim("$row[12]");
|
|
$first_name = trim("$row[13]");
|
|
$middle_initial = trim("$row[14]");
|
|
$last_name = trim("$row[15]");
|
|
$address1 = trim("$row[16]");
|
|
$address2 = trim("$row[17]");
|
|
$address3 = trim("$row[18]");
|
|
$city = trim("$row[19]");
|
|
$state = trim("$row[20]");
|
|
$province = trim("$row[21]");
|
|
$postal_code = trim("$row[22]");
|
|
$country_code = trim("$row[23]");
|
|
$gender = trim("$row[24]");
|
|
$date_of_birth = trim("$row[25]");
|
|
$alt_phone = trim("$row[26]");
|
|
$email = trim("$row[27]");
|
|
$security = trim("$row[28]");
|
|
$comments = stripslashes(trim("$row[29]"));
|
|
$called_count = trim("$row[30]");
|
|
$rank = trim("$row[32]");
|
|
$owner = trim("$row[33]");
|
|
}
|
|
|
|
##### if lead is a callback, grab the callback comments
|
|
$CBentry_time = '';
|
|
$CBcallback_time = '';
|
|
$CBuser = '';
|
|
$CBcomments = '';
|
|
if (ereg("CALLBK",$dispo))
|
|
{
|
|
$stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00109',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$cb_record_ct = mysql_num_rows($rslt);
|
|
if ($cb_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CBentry_time = trim("$row[0]");
|
|
$CBcallback_time = trim("$row[1]");
|
|
$CBuser = trim("$row[2]");
|
|
$CBcomments = trim("$row[3]");
|
|
}
|
|
}
|
|
|
|
### update the lead status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00110',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### update the log status to INCALL
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00111',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
|
|
$stmt = "SELECT campaign_id,phone_number,alt_dial,call_type from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00112',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDAC_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDAC_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDADchannel_group =$row[0];
|
|
$dialed_number =$row[1];
|
|
$dialed_label =$row[2];
|
|
$call_type =$row[3];
|
|
if ( ($dialed_number != $phone_number) and (strlen($dialed_label) < 3) )
|
|
{
|
|
if ($dialed_number != $alt_phone)
|
|
{
|
|
if ($dialed_number != $address3)
|
|
{
|
|
$dialed_label = 'X1';
|
|
$stmt = "SELECT alt_phone_count from vicidial_list_alt_phones where lead_id='$lead_id' and phone_number = '$dialed_number' order by alt_phone_count limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00248',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDAP_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDACP_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$Xalt_phone_count =$row[0];
|
|
|
|
$stmt = "SELECT count(*) from vicidial_list_alt_phones where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00249',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDAPct_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDACPct_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$COUNTalt_phone_count =$row[0];
|
|
|
|
if ($COUNTalt_phone_count <= $Xalt_phone_count)
|
|
{$dialed_label = 'XLAST';}
|
|
else
|
|
{$dialed_label = "X$Xalt_phone_count";}
|
|
}
|
|
|
|
}
|
|
}
|
|
else
|
|
{$dialed_label = 'ADDR3';}
|
|
}
|
|
else
|
|
{$dialed_label = 'ALT';}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$dialed_number = $phone_number;
|
|
$dialed_label = 'MAIN';
|
|
if (preg_match('/^M|^V/',$callerid))
|
|
{
|
|
$call_type = 'OUT';
|
|
$VDADchannel_group = $campaign;
|
|
}
|
|
else
|
|
{
|
|
$call_type = 'IN';
|
|
$stmt = "SELECT campaign_id from vicidial_closer_log where lead_id = '$lead_id' order by call_date desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00183',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDCL_mvac_ct = mysql_num_rows($rslt);
|
|
if ($VDCL_mvac_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDADchannel_group =$row[0];
|
|
}
|
|
}
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
$fp = fopen ("./vicidial_debug.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|$VDADchannel_group|$call_type|$dialed_number|$dialed_label\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
|
|
if ( ($call_type=='OUT') or ($call_type=='OUTBALANCE') )
|
|
{
|
|
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00113',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$script_recording_delay=0;
|
|
##### grab number of calls today in this campaign and increment
|
|
$stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$campaign' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00261',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vs_vc_ct = mysql_num_rows($rslt);
|
|
if ($vs_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$script_recording_delay = $row[0];
|
|
}
|
|
|
|
$stmt = "SELECT campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00114',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_campaign_script = $row[0];
|
|
$VDCL_get_call_launch = $row[1];
|
|
$VDCL_xferconf_a_dtmf = $row[2];
|
|
$VDCL_xferconf_a_number = $row[3];
|
|
$VDCL_xferconf_b_dtmf = $row[4];
|
|
$VDCL_xferconf_b_number = $row[5];
|
|
$VDCL_default_xfer_group = $row[6];
|
|
if (strlen($VDCL_default_xfer_group)<2) {$VDCL_default_xfer_group='X';}
|
|
$VDCL_start_call_url = $row[7];
|
|
$VDCL_dispo_call_url = $row[8];
|
|
$VDCL_xferconf_c_number = $row[9];
|
|
$VDCL_xferconf_d_number = $row[10];
|
|
$VDCL_xferconf_e_number = $row[11];
|
|
}
|
|
|
|
### Check for List ID override settings
|
|
if (strlen($list_id)>0)
|
|
{
|
|
$stmt = "select xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_lists where list_id='$list_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00281',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_xferOR_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_xferOR_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (strlen($row[0]) > 0)
|
|
{$VDCL_xferconf_a_number = $row[0];}
|
|
if (strlen($row[1]) > 0)
|
|
{$VDCL_xferconf_b_number = $row[1];}
|
|
if (strlen($row[2]) > 0)
|
|
{$VDCL_xferconf_c_number = $row[2];}
|
|
if (strlen($row[3]) > 0)
|
|
{$VDCL_xferconf_d_number = $row[3];}
|
|
if (strlen($row[4]) > 0)
|
|
{$VDCL_xferconf_e_number = $row[4];}
|
|
}
|
|
}
|
|
|
|
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|X|X|||||$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number\n|\n";
|
|
|
|
if (ereg('X',$dialed_label))
|
|
{
|
|
if (ereg('LAST',$dialed_label))
|
|
{
|
|
$stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' order by alt_phone_count desc limit 1;";
|
|
}
|
|
else
|
|
{
|
|
$Talt_dial = ereg_replace("[^0-9]","",$dialed_label);
|
|
$stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Talt_dial';";
|
|
}
|
|
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00116',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VLAP_ct = mysql_num_rows($rslt);
|
|
if ($VLAP_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alt_phone_code = $row[0];
|
|
$alt_phone_number = $row[1];
|
|
$alt_phone_note = $row[2];
|
|
$alt_phone_active = $row[3];
|
|
$alt_phone_count = $row[4];
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### update the vicidial_closer_log user to INCALL
|
|
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00117',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00118',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDL_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDL_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_front_VDlog =$row[0];
|
|
}
|
|
|
|
$script_recording_delay=0;
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_inbound_groups vig WHERE group_id='$VDADchannel_group' and vs.script_id=vig.ingroup_script and script_text LIKE \"%--A--recording_%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00262',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vs_vc_ct = mysql_num_rows($rslt);
|
|
if ($vs_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$script_recording_delay = $row[0];
|
|
}
|
|
|
|
$stmt = "select group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_inbound_groups where group_id='$VDADchannel_group';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00119',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_group_name = $row[0];
|
|
$VDCL_group_color = $row[1];
|
|
$VDCL_group_web = stripslashes($row[2]);
|
|
$VDCL_fronter_display = $row[3];
|
|
$VDCL_ingroup_script = $row[4];
|
|
$VDCL_get_call_launch = $row[5];
|
|
$VDCL_xferconf_a_dtmf = $row[6];
|
|
$VDCL_xferconf_a_number = $row[7];
|
|
$VDCL_xferconf_b_dtmf = $row[8];
|
|
$VDCL_xferconf_b_number = $row[9];
|
|
$VDCL_default_xfer_group = $row[10];
|
|
$VDCL_ingroup_recording_override = $row[11];
|
|
$VDCL_ingroup_rec_filename = $row[12];
|
|
$VDCL_default_group_alias = $row[13];
|
|
$VDCL_group_web_two = stripslashes($row[14]);
|
|
$VDCL_timer_action = $row[15];
|
|
$VDCL_timer_action_message = $row[16];
|
|
$VDCL_timer_action_seconds = $row[17];
|
|
$VDCL_start_call_url = $row[18];
|
|
$VDCL_dispo_call_url = $row[19];
|
|
$VDCL_xferconf_c_number = $row[20];
|
|
$VDCL_xferconf_d_number = $row[21];
|
|
$VDCL_xferconf_e_number = $row[22];
|
|
|
|
$stmt = "select campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00181',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidOR_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidOR_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (strlen($VDCL_xferconf_a_dtmf) < 1)
|
|
{$VDCL_xferconf_a_dtmf = $row[1];}
|
|
if (strlen($VDCL_xferconf_a_number) < 1)
|
|
{$VDCL_xferconf_a_number = $row[2];}
|
|
if (strlen($VDCL_xferconf_b_dtmf) < 1)
|
|
{$VDCL_xferconf_b_dtmf = $row[3];}
|
|
if (strlen($VDCL_xferconf_b_number) < 1)
|
|
{$VDCL_xferconf_b_number = $row[4];}
|
|
if (strlen($VDCL_default_group_alias) < 1)
|
|
{$VDCL_default_group_alias = $row[5];}
|
|
if (strlen($VDCL_timer_action) < 1)
|
|
{$VDCL_timer_action = $row[6];}
|
|
if (strlen($VDCL_timer_action_message) < 1)
|
|
{$VDCL_timer_action_message = $row[7];}
|
|
if (strlen($VDCL_timer_action_seconds) < 1)
|
|
{$VDCL_timer_action_seconds = $row[8];}
|
|
if (strlen($VDCL_start_call_url) < 1)
|
|
{$VDCL_start_call_url = $row[9];}
|
|
if (strlen($VDCL_dispo_call_url) < 1)
|
|
{$VDCL_dispo_call_url = $row[10];}
|
|
if (strlen($VDCL_xferconf_c_number) < 1)
|
|
{$VDCL_xferconf_c_number = $row[11];}
|
|
if (strlen($VDCL_xferconf_d_number) < 1)
|
|
{$VDCL_xferconf_d_number = $row[12];}
|
|
if (strlen($VDCL_xferconf_e_number) < 1)
|
|
{$VDCL_xferconf_e_number = $row[13];}
|
|
|
|
if ( ( (ereg('NONE',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) )
|
|
{
|
|
$VDCL_ingroup_script = $row[0];
|
|
$script_recording_delay=0;
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$campaign' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00263',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vs_vc_ct = mysql_num_rows($rslt);
|
|
if ($vs_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$script_recording_delay = $row[0];
|
|
}
|
|
}
|
|
}
|
|
|
|
$stmt = "select group_web_vars from vicidial_inbound_group_agents where group_id='$VDADchannel_group' and user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00188',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidgwv_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidgwv_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_group_web_vars = $row[0];
|
|
}
|
|
|
|
if (strlen($VDCL_group_web_vars) < 1)
|
|
{
|
|
$stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$campaign' and user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00189',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidogwv = mysql_num_rows($rslt);
|
|
if ($VDIG_cidogwv > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_group_web_vars = $row[0];
|
|
}
|
|
}
|
|
|
|
### update the comments in vicidial_live_agents record
|
|
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00120',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$Ctype = 'I';
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$VDADchannel_group';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00121',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_ingroup_script = $row[0];
|
|
$VDCL_get_call_launch = $row[1];
|
|
$VDCL_xferconf_a_dtmf = $row[2];
|
|
$VDCL_xferconf_a_number = $row[3];
|
|
$VDCL_xferconf_b_dtmf = $row[4];
|
|
$VDCL_xferconf_b_number = $row[5];
|
|
$VDCL_default_group_alias = $row[6];
|
|
$VDCL_timer_action = $row[7];
|
|
$VDCL_timer_action_message = $row[8];
|
|
$VDCL_timer_action_seconds = $row[9];
|
|
$VDCL_start_call_url = $row[10];
|
|
$VDCL_dispo_call_url = $row[11];
|
|
$VDCL_xferconf_c_number = $row[12];
|
|
$VDCL_xferconf_d_number = $row[13];
|
|
$VDCL_xferconf_e_number = $row[14];
|
|
}
|
|
|
|
$script_recording_delay=0;
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_campaigns vc WHERE campaign_id='$VDADchannel_group' and vs.script_id=vc.campaign_script and script_text LIKE \"%--A--recording_%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00264',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vs_vc_ct = mysql_num_rows($rslt);
|
|
if ($vs_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$script_recording_delay = $row[0];
|
|
}
|
|
|
|
$stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VDADchannel_group' and user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00190',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidogwv = mysql_num_rows($rslt);
|
|
if ($VDIG_cidogwv > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_group_web_vars = $row[0];
|
|
}
|
|
}
|
|
|
|
$VDCL_caller_id_number='';
|
|
if (strlen($VDCL_default_group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$VDCL_default_group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00187',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidnum_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_caller_id_number = $row[0];
|
|
}
|
|
}
|
|
|
|
### Check for List ID override settings
|
|
if (strlen($list_id)>0)
|
|
{
|
|
$stmt = "select xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_lists where list_id='$list_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00282',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidOR_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidOR_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (strlen($row[0]) > 0)
|
|
{$VDCL_xferconf_a_number = $row[0];}
|
|
if (strlen($row[1]) > 0)
|
|
{$VDCL_xferconf_b_number = $row[1];}
|
|
if (strlen($row[2]) > 0)
|
|
{$VDCL_xferconf_c_number = $row[2];}
|
|
if (strlen($row[3]) > 0)
|
|
{$VDCL_xferconf_d_number = $row[3];}
|
|
if (strlen($row[4]) > 0)
|
|
{$VDCL_xferconf_e_number = $row[4];}
|
|
}
|
|
}
|
|
|
|
### if web form is set then sendligadoto vicidial.php for override of WEB_FORM address
|
|
if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|\n";}
|
|
else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|\n";}
|
|
|
|
$stmt = "SELECT full_name from vicidial_users where user='$tsr';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00122',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDU_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDU_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$fronter_full_name = $row[0];
|
|
echo $fronter_full_name . '|' . $tsr . "\n";
|
|
}
|
|
else {echo '|' . $tsr . "\n";}
|
|
}
|
|
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_lists WHERE list_id='$list_id' and agent_script_override!='' and agent_script_override IS NOT NULL and agent_script_override!='NONE';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00265',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vls_vc_ct = mysql_num_rows($rslt);
|
|
if ($vls_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$script_recording_delay=0;
|
|
##### find if script contains recording fields
|
|
$stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_lists vls WHERE list_id='$list_id' and vs.script_id=vls.agent_script_override and script_text LIKE \"%--A--recording_%\";";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00266',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vs_vc_ct = mysql_num_rows($rslt);
|
|
if ($vs_vc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$script_recording_delay = $row[0];
|
|
}
|
|
}
|
|
}
|
|
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$LeaD_InfO = $callerid . "\n";
|
|
$LeaD_InfO .= $lead_id . "\n";
|
|
$LeaD_InfO .= $dispo . "\n";
|
|
$LeaD_InfO .= $tsr . "\n";
|
|
$LeaD_InfO .= $vendor_id . "\n";
|
|
$LeaD_InfO .= $list_id . "\n";
|
|
$LeaD_InfO .= $gmt_offset_now . "\n";
|
|
$LeaD_InfO .= $phone_code . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= $title . "\n";
|
|
$LeaD_InfO .= $first_name . "\n";
|
|
$LeaD_InfO .= $middle_initial . "\n";
|
|
$LeaD_InfO .= $last_name . "\n";
|
|
$LeaD_InfO .= $address1 . "\n";
|
|
$LeaD_InfO .= $address2 . "\n";
|
|
$LeaD_InfO .= $address3 . "\n";
|
|
$LeaD_InfO .= $city . "\n";
|
|
$LeaD_InfO .= $state . "\n";
|
|
$LeaD_InfO .= $province . "\n";
|
|
$LeaD_InfO .= $postal_code . "\n";
|
|
$LeaD_InfO .= $country_code . "\n";
|
|
$LeaD_InfO .= $gender . "\n";
|
|
$LeaD_InfO .= $date_of_birth . "\n";
|
|
$LeaD_InfO .= $alt_phone . "\n";
|
|
$LeaD_InfO .= $email . "\n";
|
|
$LeaD_InfO .= $security . "\n";
|
|
$LeaD_InfO .= $comments . "\n";
|
|
$LeaD_InfO .= $called_count . "\n";
|
|
$LeaD_InfO .= $CBentry_time . "\n";
|
|
$LeaD_InfO .= $CBcallback_time . "\n";
|
|
$LeaD_InfO .= $CBuser . "\n";
|
|
$LeaD_InfO .= $CBcomments . "\n";
|
|
$LeaD_InfO .= $dialed_number . "\n";
|
|
$LeaD_InfO .= $dialed_label . "\n";
|
|
$LeaD_InfO .= $source_id . "\n";
|
|
$LeaD_InfO .= $alt_phone_code . "\n";
|
|
$LeaD_InfO .= $alt_phone_number . "\n";
|
|
$LeaD_InfO .= $alt_phone_note . "\n";
|
|
$LeaD_InfO .= $alt_phone_active . "\n";
|
|
$LeaD_InfO .= $alt_phone_count . "\n";
|
|
$LeaD_InfO .= $rank . "\n";
|
|
$LeaD_InfO .= $owner . "\n";
|
|
$LeaD_InfO .= $script_recording_delay . "\n";
|
|
|
|
echo $LeaD_InfO;
|
|
|
|
|
|
|
|
$wait_sec=0;
|
|
$StarTtime = date("U");
|
|
$stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00123',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$wait_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00124',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
### If CHAMADABK, change vicidial_callback record to INACTIVE
|
|
if (eregi("CALLBK|CBHOLD", $dispo))
|
|
{
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' and status NOT IN('INACTIVE','DEAD','ARCHIVE');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00125',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
##### check if system is set to generate logfile for transfers
|
|
$stmt="SELECT enable_agc_xfer_log FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00126',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$enable_agc_xfer_log_ct = mysql_num_rows($rslt);
|
|
if ($enable_agc_xfer_log_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_agc_xfer_log =$row[0];
|
|
}
|
|
|
|
if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) )
|
|
{
|
|
# DATETIME|campaign|lead_id|phone_number|user|type
|
|
# 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|A
|
|
$fp = fopen ("./xfer_log.txt", "a");
|
|
fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid|$province\n");
|
|
fclose($fp);
|
|
}
|
|
|
|
### Issue Start Call URL if defined
|
|
if (strlen($VDCL_start_call_url) > 7)
|
|
{
|
|
if (eregi('--A--user_custom_',$VDCL_start_call_url))
|
|
{
|
|
$stmt = "select custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_users where user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00283',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VUC_ct = mysql_num_rows($rslt);
|
|
if ($VUC_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_custom_one = $row[0];
|
|
$user_custom_two = $row[1];
|
|
$user_custom_three = $row[2];
|
|
$user_custom_four = $row[3];
|
|
$user_custom_five = $row[4];
|
|
}
|
|
}
|
|
$VDCL_start_call_url = preg_replace('/^VAR/','',$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--lead_id--B--',"$lead_id",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--vendor_id--B--',"$vendor_id",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--vendor_lead_code--B--',"$vendor_id",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--list_id--B--',"$list_id",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--gmt_offset_now--B--',"$gmt_offset_now",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--phone_code--B--',"$phone_code",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--phone_number--B--',"$phone_number",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--title--B--',"$title",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--first_name--B--',"$first_name",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--middle_initial--B--',"$middle_initial",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--last_name--B--',"$last_name",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--address1--B--',"$address1",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--address2--B--',"$address2",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--address3--B--',"$address3",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--city--B--',"$city",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--state--B--',"$state",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--province--B--',"$province",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--postal_code--B--',"$postal_code",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--country_code--B--',"$country_code",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--gender--B--',"$gender",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--date_of_birth--B--',"$date_of_birth",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--alt_phone--B--',"$alt_phone",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--email--B--',"$email",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--security_phrase--B--',"$security_phrase",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--comments--B--',"$comments",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--user--B--',"$user",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--pass--B--',"$pass",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--campaign--B--',"$campaign",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--phone_login--B--',"$phone_login",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--original_phone_login--B--',"$original_phone_login",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--phone_pass--B--',"$phone_pass",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--fronter--B--',"$fronter",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--closer--B--',"$closer",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--group--B--',"$group",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--channel_group--B--',"$channel_group",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--SQLdate--B--',"$SQLdate",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--epoch--B--',"$epoch",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--uniqueid--B--',"$uniqueid",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--customer_zap_channel--B--',"$customer_zap_channel",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--customer_server_ip--B--',"$customer_server_ip",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--server_ip--B--',"$server_ip",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--SIPexten--B--',"$SIPexten",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--session_id--B--',"$session_id",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--phone--B--',"$phone",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--parked_by--B--',"$parked_by",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--dispo--B--',"$dispo",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--dialed_number--B--',"$dialed_number",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--dialed_label--B--',"$dialed_label",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--source_id--B--',"$source_id",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--rank--B--',"$rank",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--owner--B--',"$owner",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--camp_script--B--',"$camp_script",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--in_script--B--',"$in_script",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--fullname--B--',"$fullname",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--user_custom_one--B--',"$user_custom_one",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--user_custom_two--B--',"$user_custom_two",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--user_custom_three--B--',"$user_custom_three",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--user_custom_four--B--',"$user_custom_four",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--user_custom_five--B--',"$user_custom_five",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--talk_time--B--',"0",$VDCL_start_call_url);
|
|
$VDCL_start_call_url = eregi_replace('--A--talk_time_min--B--',"0",$VDCL_start_call_url);
|
|
if ($DB > 0) {echo "$VDCL_start_call_url<BR>\n";}
|
|
$SCUfile = file("$VDCL_start_call_url");
|
|
if ($DB > 0) {echo "$SCUfile[0]<BR>\n";}
|
|
|
|
##### BEGIN special filtering and response for Vtiger account balance function #####
|
|
$stmt = "SELECT enable_vtiger_integration FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$ss_conf_ct = mysql_num_rows($rslt);
|
|
if ($ss_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_vtiger_integration = $row[0];
|
|
}
|
|
if ( ($enable_vtiger_integration > 0) and (ereg('callxfer',$VDCL_start_call_url)) and (ereg('contactwsid',$VDCL_start_call_url)) )
|
|
{
|
|
$SCUoutput='';
|
|
foreach ($SCUfile as $SCUline)
|
|
{$SCUoutput .= "$SCUline";}
|
|
# {"result":true,"durationLimit":3071}
|
|
if (strlen($SCUoutput) > 4)
|
|
{
|
|
$SCUresponse = explode('durationLimit',$SCUoutput);
|
|
$durationLimit = preg_replace('/\D/','',$SCUresponse[1]);
|
|
$durationLimitSEC = ( ( ($durationLimit + 0) - 3) * 60); # minutes - 3 for 3-minute-warning
|
|
if ($durationLimitSEC < 5) {$durationLimitSEC = 5;}
|
|
|
|
$stmt="UPDATE vicidial_live_agents set external_timer_action='D1_DIAL',external_timer_action_message='3 minute warning for customer',external_timer_action_seconds='$durationLimitSEC' where user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vla_update_timer = mysql_affected_rows($link);
|
|
|
|
$fp = fopen ("./call_url_log.txt", "a");
|
|
fwrite ($fp, "$VDCL_start_call_url\n$SCUoutput\n$durationLimit|$durationLimitSEC|$vla_update_timer\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
##### END special filtering and response for Vtiger account balance function #####
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "0\n";
|
|
# echo "No calls in QUEUE for $userligado$server_ip\n";
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### userLOGout - Logs the user out of VICIDiaL client, deleting db records and
|
|
### inserting into vicidial_user_log
|
|
################################################################################
|
|
if ($ACTION == 'userLOGout')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
|
{
|
|
echo "NO\n";
|
|
echo "campaign $campaign or conf_exten $conf_exten não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00127',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
##### Insert a SAIR record into the user log
|
|
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','SAIR','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00128',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vul_insert = mysql_affected_rows($link);
|
|
|
|
if ($no_delete_sessions < 1)
|
|
{
|
|
##### Remove the reservationligadothe vicidial_conferences meetme room
|
|
$stmt="UPDATE vicidial_conferences set extension='' where server_ip='$server_ip' and conf_exten='$conf_exten';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00129',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vc_remove = mysql_affected_rows($link);
|
|
}
|
|
|
|
##### Delete the web_client_sessions
|
|
$stmt="DELETE from web_client_sessions where server_ip='$server_ip' and session_name ='$session_name';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00132',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$wcs_delete = mysql_affected_rows($link);
|
|
|
|
##### Hangup the client phone
|
|
$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$protocol/$extension%\" order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00133',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_channel = "$row[0]";
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00134',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
if ($LogouTKicKAlL > 0)
|
|
{
|
|
$local_DEF = 'Local/5555';
|
|
$local_AMP = '@';
|
|
$kick_local_channel = "$local_DEF$conf_exten$local_AMP$ext_context";
|
|
$queryCID = "ULGH3458$StarTtime";
|
|
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00135',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
sleep(1);
|
|
|
|
##### Delete the vicidial_live_agents record for this session
|
|
$stmt="DELETE from vicidial_live_agents where server_ip='$server_ip' and user ='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00130',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9130$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
$vla_delete = mysql_affected_rows($link);
|
|
|
|
##### Delete the vicidial_live_inbound_agents records for this session
|
|
$stmt="DELETE from vicidial_live_inbound_agents where user ='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00131',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vlia_delete = mysql_affected_rows($link);
|
|
|
|
$pause_sec=0;
|
|
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00136',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
|
{
|
|
$agent_log_id = $row[5];
|
|
$row=mysql_fetch_row($rslt);
|
|
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
|
|
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00137',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
if ($vla_delete > 0)
|
|
{
|
|
#############################################
|
|
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00138',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$allow_sipsak_messages = $row[6];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_message = 'LOGGED OUT';
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
|
|
# if ($DB) {echo "$stmt\n";}
|
|
#
|
|
# $rslt=mysql_query($stmt, $linkB);
|
|
# $affected_rows = mysql_affected_rows($linkB);
|
|
|
|
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00139',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
echo "$stmt\n";
|
|
$li_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $li_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$logintime = $row[0];
|
|
$i++;
|
|
}
|
|
|
|
$time_logged_in = ($StarTtime - $logintime);
|
|
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00140',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
}
|
|
|
|
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel|$vlia_delete\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### updateDISPO - update the vicidial_list table to reflect the agent choice of
|
|
### call disposition for that leand
|
|
################################################################################
|
|
if ($ACTION == 'updateDISPO')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$MAN_vl_insert=0;
|
|
if ( (strlen($dispo_choice)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
echo "Dispo Choice $dispo or lead_id $lead_id não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "SELECT dispo_call_url from vicidial_campaigns where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00284',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VC_dcu_ct = mysql_num_rows($rslt);
|
|
if ($VC_dcu_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$dispo_call_url =$row[0];
|
|
}
|
|
|
|
### reset the API fields in vicidial_live_agents record
|
|
$stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='',external_update_fields='0',external_update_fields_data='',external_timer_action_seconds='-1',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9141$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
if ($auto_dial_level < 1)
|
|
{
|
|
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',callerid='' where user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00285',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "SELECT count(*) from vicidial_inbound_groups where group_id='$stage';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00143',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00144',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt = "SELECT dispo_call_url from vicidial_inbound_groups where group_id='$stage';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00286',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$dispo_call_url = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
|
|
if ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) )
|
|
{
|
|
$stmt = "SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\";";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00213',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by uniqueid desc limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$VLlist_id = ''; $VLphone_number = ''; $VLphone_code = ''; $user_group='';
|
|
$stmt = "SELECT user_group FROM vicidial_users where user='$user';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00217',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VUinfo_ct = mysql_num_rows($rslt);
|
|
if ($VUinfo_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = "$row[0]";
|
|
}
|
|
|
|
$stmt = "SELECT list_id,phone_number,phone_code,alt_phone,address3 FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00216',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VLinfo_ct = mysql_num_rows($rslt);
|
|
if ($VLinfo_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VLlist_id = "$row[0]";
|
|
if (strlen($phone_number)<6)
|
|
{
|
|
$VLphone_number = "$row[1]";
|
|
$VLalt = 'MAIN';
|
|
$VLalt_phone = "$row[3]";
|
|
$VLaddress3 = "$row[4]";
|
|
}
|
|
else
|
|
{
|
|
$VLphone_number = "$phone_number";
|
|
if ($phone_number == "$row[1]")
|
|
{$VLalt = 'MAIN';}
|
|
else
|
|
{
|
|
if ($phone_number != $VLalt_phone)
|
|
{
|
|
if ($phone_number != $VLaddress3)
|
|
{
|
|
$VLalt = 'X1';
|
|
$stmt = "SELECT alt_phone_count from vicidial_list_alt_phones where lead_id='$lead_id' and phone_number = '$dialed_number' order by alt_phone_count limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00250',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDAP_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDACP_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$Xalt_phone_count =$row[0];
|
|
|
|
$stmt = "SELECT count(*) from vicidial_list_alt_phones where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00251',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDAPct_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDACPct_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$COUNTalt_phone_count =$row[0];
|
|
|
|
if ($COUNTalt_phone_count <= $Xalt_phone_count)
|
|
{$VLalt = 'XLAST';}
|
|
else
|
|
{$VLalt = "X$Xalt_phone_count";}
|
|
}
|
|
|
|
}
|
|
}
|
|
else
|
|
{$VLalt = 'ADDR3';}
|
|
}
|
|
else
|
|
{$VLalt = 'ALT';}
|
|
}
|
|
}
|
|
if (strlen($phone_code)<1)
|
|
{$VLphone_code = "$row[2]";}
|
|
else
|
|
{$VLphone_code = "$phone_code";}
|
|
}
|
|
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
$FAKEcall_id = "$StarTtime.$PADlead_id";
|
|
$stmt = "INSERT INTO vicidial_log set uniqueid='$FAKEcall_id',lead_id='$lead_id',list_id='$VLlist_id',campaign_id='$campaign',call_date='$NOW_TIME',start_epoch='$StarTtime',end_epoch='$StarTtime',length_in_sec='0',status='$dispo_choice',phone_code='$VLphone_code',phone_number='$VLphone_number',user='$user',comments='MANUAL',processed='N',user_group='$user_group',term_reason='AGENT',alt_dial='$VLalt';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00215',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$MAN_vl_insert++;
|
|
}
|
|
|
|
$stmt="DELETE FROM vicidial_auto_calls where callerid='$MDnextCID';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00219',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by uniqueid desc limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
|
|
### find all DNC-type statuses in the system
|
|
if ( ($use_internal_dnc=='Y') or ($use_campaign_dnc=='Y') )
|
|
{
|
|
$DNC_string_check = '|';
|
|
$stmt = "SELECT status FROM vicidial_statuses where dnc='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00195',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$dncvs_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $dncvs_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$DNC_string_check .= "$row[0]|";
|
|
$i++;
|
|
}
|
|
|
|
$stmt = "SELECT status FROM vicidial_campaign_statuses where dnc='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00196',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$dncvcs_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $dncvcs_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$DNC_string_check .= "$row[0]|";
|
|
$i++;
|
|
}
|
|
|
|
# echo "$DNC_string_check";
|
|
}
|
|
|
|
$insert_into_dnc=0;
|
|
if ( ($use_internal_dnc=='Y') and (eregi("\|$dispo_choice\|", $DNC_string_check) ) )
|
|
{
|
|
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00146',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$stmt="INSERT INTO vicidial_dnc (phone_number) values('$row[0]');";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00147',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$insert_into_dnc++;
|
|
}
|
|
if ( ($use_campaign_dnc=='Y') and (eregi("\|$dispo_choice\|", $DNC_string_check) ) )
|
|
{
|
|
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00148',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$stmt="INSERT INTO vicidial_campaign_dnc (phone_number,campaign_id) values('$row[0]','$campaign');";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00149',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$insert_into_dnc++;
|
|
}
|
|
}
|
|
|
|
$dispo_sec=0;
|
|
$dispo_epochSQL='';
|
|
$lead_id_commentsSQL='';
|
|
$StarTtime = date("U");
|
|
$stmt = "select dispo_epoch,dispo_sec,talk_epoch,wait_epoch,lead_id,comments,agent_log_id from vicidial_agent_log where agent_log_id <='$agent_log_id' and lead_id='$lead_id' order by agent_log_id desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00150',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_log_id = $row[6];
|
|
if ( (eregi("NULL",$row[2])) or ($row[2] < 1000) )
|
|
{
|
|
$row[2]=$StarTtime;
|
|
$wait_sec=($row[2] - $row[3]);
|
|
$dispo_epochSQL = ",talk_epoch='$row[2]',wait_sec='$wait_sec'";
|
|
}
|
|
if ( (eregi("NULL",$row[0])) or ($row[0] < 1000) )
|
|
{
|
|
$dispo_epochSQL .= ",dispo_epoch='$StarTtime'";
|
|
$row[0]=$row[2];
|
|
}
|
|
$dispo_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
if ( (preg_match('/^M/',$MDnextCID)) and (preg_match('/INBOUND_MAN/',$dial_method)) )
|
|
{
|
|
if ( (eregi("NULL",$row[5])) or (strlen($row[5]) < 1) )
|
|
{
|
|
$lead_id_commentsSQL .= ",comments='MANUAL'";
|
|
}
|
|
if ( (eregi("NULL",$row[4])) or ($row[4] < 1) or (strlen($row[4]) < 1) )
|
|
{
|
|
$lead_id_commentsSQL .= ",lead_id='$lead_id'";
|
|
}
|
|
}
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="UPDATE vicidial_campaigns set campaign_calldate='$NOW_TIME' where campaign_id='$campaign';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00272',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00152',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
$CALL_agent_log_id = $agent_log_id;
|
|
|
|
if ($auto_dial_level < 1)
|
|
{
|
|
$MAN_insert_leadIDsql='';
|
|
if ($MAN_vl_insert > 0)
|
|
{$MAN_insert_leadIDsql = ",lead_id='$lead_id'";}
|
|
$stmt="INSERT INTO vicidial_agent_log SET user='$user',server_ip='$server_ip',event_time='$NOW_TIME',campaign_id='$campaign',pause_epoch='$StarTtime',pause_sec='0',wait_epoch='$StarTtime',user_group='$user_group'$MAN_insert_leadIDsql;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
|
|
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00220',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VLAaffected_rows_update = mysql_affected_rows($link);
|
|
}
|
|
|
|
### CHAMADABACK ENTRY
|
|
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
|
{
|
|
$comments = eregi_replace('"','',$comments);
|
|
$comments = eregi_replace("'",'',$comments);
|
|
$comments = eregi_replace(';','',$comments);
|
|
$comments = eregi_replace("\\\\",' ',$comments);
|
|
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00154',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$stmt="SELECT auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc from vicidial_campaigns where campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00155',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VC_auto_alt_dial_statuses = $row[0];
|
|
$use_internal_dnc = $row[1];
|
|
$use_campaign_dnc = $row[2];
|
|
|
|
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$VC_auto_alt_dial_statuses)) )
|
|
{
|
|
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00156',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
##### Check for alt phone number in DNC list if applicable
|
|
$UD_DNC_campaign=0;
|
|
$UD_DNC_internal=0;
|
|
$vh_phone='';
|
|
$stmt="SELECT phone_number FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00267',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ud_record_ct = mysql_num_rows($rslt);
|
|
if ($ud_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vh_phone = $row[0];
|
|
}
|
|
|
|
if ( (ereg("Y",$use_internal_dnc)) or (ereg("AREACODE",$use_internal_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_internal_dnc))
|
|
{
|
|
$vhp_phone_areacode = substr($vh_phone, 0, 3);
|
|
$vhp_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_dnc where phone_number IN('$vh_phone','$vhp_phone_areacode');";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_dnc where phone_number='$vh_phone';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00268',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ud_record_ct = mysql_num_rows($rslt);
|
|
if ($ud_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$UD_DNC_internal = $row[0];
|
|
}
|
|
}
|
|
|
|
if ( (ereg("Y",$use_campaign_dnc)) or (ereg("AREACODE",$use_campaign_dnc)) )
|
|
{
|
|
if (ereg("AREACODE",$use_campaign_dnc))
|
|
{
|
|
$vhp_phone_areacode = substr($vh_phone, 0, 3);
|
|
$vhp_phone_areacode .= "XXXXXXX";
|
|
$stmtA="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$vh_phone','$vhp_phone_areacode') and campaign_id='$campaign';";
|
|
}
|
|
else
|
|
{$stmtA="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$vh_phone' and campaign_id='$campaign';";}
|
|
$rslt=mysql_query($stmtA, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00269',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ud_record_ct = mysql_num_rows($rslt);
|
|
if ($ud_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$UD_DNC_campaign = $row[0];
|
|
}
|
|
}
|
|
|
|
if ( ($UD_DNC_campaign > 0) or ($UD_DNC_internal > 0) )
|
|
{
|
|
if ( ( (ereg(" DNCC ",$VC_auto_alt_dial_statuses)) and ($UD_DNC_campaign > 0) ) or ( (ereg(" DNCL ",$VC_auto_alt_dial_statuses)) and ($UD_DNC_internal > 0) ) )
|
|
{
|
|
$stmt="UPDATE vicidial_hopper set status='DNC' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00157',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00157',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00158',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
####### INICIAR Vtiger Call Logging #######
|
|
$stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00197',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$ss_conf_ct = mysql_num_rows($rslt);
|
|
if ($ss_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_vtiger_integration = $row[0];
|
|
$vtiger_server_ip = $row[1];
|
|
$vtiger_dbname = $row[2];
|
|
$vtiger_login = $row[3];
|
|
$vtiger_pass = $row[4];
|
|
$vtiger_url = $row[5];
|
|
}
|
|
|
|
if ($enable_vtiger_integration > 0)
|
|
{
|
|
$stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00198',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vtc_conf_ct = mysql_num_rows($rslt);
|
|
if ($vtc_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vtiger_search_category = $row[0];
|
|
$vtiger_create_call_record = $row[1];
|
|
$vtiger_create_lead_record = $row[2];
|
|
$vtiger_search_dead = $row[3];
|
|
$vtiger_status_call = $row[4];
|
|
}
|
|
if ( (ereg('ACCTID',$vtiger_search_category)) or (ereg('ACCOUNT',$vtiger_search_category)) )
|
|
{
|
|
### find the full status name for this status
|
|
$stmt = "select status_name from vicidial_statuses where status='$dispo_choice';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00211',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vs_ct = mysql_num_rows($rslt);
|
|
if ($vs_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$status_name = $row[0];
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select status_name from vicidial_campaign_statuses where status='$dispo_choice' and campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00212',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vs_ct = mysql_num_rows($rslt);
|
|
if ($vs_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$status_name = $row[0];
|
|
}
|
|
}
|
|
if (strlen($status_name) < 1) {$status_name = $dispo_chioce;}
|
|
|
|
### connect to your vtiger database
|
|
$linkV=mysql_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass");
|
|
if (!$linkV) {die("Could not connect: $vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysql_error());}
|
|
mysql_select_db("$vtiger_dbname", $linkV);
|
|
|
|
$stmt = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$lead_id';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00210',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vlc_ct = mysql_num_rows($rslt);
|
|
if ($vlc_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vendor_id = $row[0];
|
|
}
|
|
|
|
# make sure the ID is present in Vtiger database as an account
|
|
$stmt="SELECT count(*) from vtiger_account where accountid='$vendor_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00199',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VIDcount = $row[0];
|
|
if ($VIDcount > 0)
|
|
{
|
|
### create a call record in vtiger linked to the account
|
|
if (ereg('DISPO',$vtiger_create_call_record))
|
|
{
|
|
$TODAY = date("Y-m-d");
|
|
$HHMMnow = date("H:i");
|
|
$minute_old = mktime(date("H"), date("i")+5, date("s"), date("m"), date("d"), date("Y"));
|
|
$HHMMend = date("H:i",$minute_old);
|
|
|
|
#Get logged in user ID
|
|
$stmt="SELECT id from vtiger_users where user_name='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00200',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_id = $row[0];
|
|
|
|
## if numbered callback activity record, alter existing record
|
|
$vtiger_callback_modified=0;
|
|
if ($vtiger_callback_id > 0)
|
|
{
|
|
# make sure the ID is present in Vtiger database as an account
|
|
$stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$vtiger_callback_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00213',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vt_act_ct = mysql_num_rows($rslt);
|
|
if ($vt_act_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$activity_check = $row[0];
|
|
}
|
|
if ($activity_check > 0)
|
|
{
|
|
$act_description='';
|
|
$stmt="SELECT description from vtiger_crmentity where crmid='$vtiger_callback_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00214',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vt_actd_ct = mysql_num_rows($rslt);
|
|
if ($vt_actd_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$act_description = $row[0];
|
|
}
|
|
$act_subject='';
|
|
$stmt="SELECT subject from vtiger_activity where activityid='$vtiger_callback_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00215',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vt_actd_ct = mysql_num_rows($rslt);
|
|
if ($vt_actd_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$act_subject = $row[0];
|
|
}
|
|
|
|
$stmt = "UPDATE vtiger_crmentity SET modifiedby='$user_id', description='$act_description - VICIDIAL Call user $user',modifiedtime='$NOW_TIME',viewedtime='$NOW_TIME' where crmid='$vtiger_callback_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00216',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$stmt = "UPDATE vtiger_activity SET subject='VC Call: $status_name - $act_subject',date_start='$TODAY',time_start='$HHMMnow',time_end='$HHMMend',eventstatus='Held' where activityid='$vtiger_callback_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00217',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$vtiger_callback_modified=1;
|
|
}
|
|
}
|
|
|
|
## create new activity record
|
|
if ($vtiger_callback_modified < 1)
|
|
{
|
|
# Get next aviable id from vtiger_crmentity_seq to use as activityid in vtiger_crmentity
|
|
$stmt="SELECT id from vtiger_crmentity_seq ;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00201',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$activityid = ($row[0] + 1);
|
|
|
|
# Increase next aviable crmid with 1 so next record gets proper id
|
|
$stmt="UPDATE vtiger_crmentity_seq SET id = '$activityid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00202',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
#Insert values into vtiger_salesmanactivityrel
|
|
$stmt = "INSERT INTO vtiger_salesmanactivityrel SET smid='$user_id',activityid='$activityid';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00203',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
#Insert values into vtiger_seactivityrel
|
|
$stmt = "INSERT INTO vtiger_seactivityrel SET crmid='$vendor_id',activityid='$activityid';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00204',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
#Insert values into vtiger_crmentity
|
|
$stmt = "INSERT INTO vtiger_crmentity (crmid, smcreatorid, smownerid, modifiedby, setype, description, createdtime, modifiedtime, viewedtime, status, version, presence, deleted) VALUES ('$activityid', '$user_id', '$user_id','$user_id', 'Calendar', 'VICIDIAL Call user $user', '$NOW_TIME', '$NOW_TIME', '$NOW_TIME', NULL, '0', '1', '0');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00205',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
#Insert values into vtiger_activity
|
|
$stmt = "INSERT INTO vtiger_activity SET activityid='$activityid',subject='VC Call: $status_name',activitytype='Call',date_start='$TODAY',due_date='$TODAY',time_start='$HHMMnow',time_end='$HHMMend',sendnotification='0',duration_hours='0',duration_minutes='1',status='',eventstatus='Held',priority='Medium',location='VICIDIAL Usuário $user',notime='0',visibility='Public',recurringtype='--None--';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00206',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "|$leadid|\n";}
|
|
}
|
|
}
|
|
### update the status of the record in vtiger
|
|
if (ereg('Y',$vtiger_status_call))
|
|
{
|
|
#Get logged in user ID
|
|
$stmt="SELECT id from vtiger_users where user_name='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00207',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_id = $row[0];
|
|
|
|
#Update vtiger_crmentity
|
|
$stmt = "UPDATE vtiger_crmentity SET modifiedby='$user_id', modifiedtime='$NOW_TIME' where crmid='$vendor_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00208',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "|$leadid|\n";}
|
|
|
|
if ($insert_into_dnc > 0) {$emailoptoutSQL = ", emailoptout='1'";}
|
|
#Update vtiger_account dnc=emailoptout
|
|
$stmt = "UPDATE vtiger_account SET siccode='$status_name' $emailoptoutSQL where accountid='$vendor_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00209',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "|$leadid|\n";}
|
|
|
|
|
|
### check and see if the custom date fields exist, if they do then update them if necessary
|
|
# Date of Ultimo Attempt, Date of Ultimo Non-Contact, Date of Ultimo Contact, Date of Ultimo Sale
|
|
|
|
# first find the sale statuses that are in the system
|
|
$SALE_string_check = '|';
|
|
$stmt = "SELECT status FROM vicidial_statuses where sale='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00211',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$salevs_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $salevs_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$SALE_string_check .= "$row[0]|";
|
|
$i++;
|
|
}
|
|
$stmt = "SELECT status FROM vicidial_campaign_statuses where sale='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00212',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$salevcs_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $salevcs_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$SALE_string_check .= "$row[0]|";
|
|
$i++;
|
|
}
|
|
|
|
# second find the customer contact statuses that are in the system
|
|
$CC_string_check = '|';
|
|
$stmt = "SELECT status FROM vicidial_statuses where customer_contact='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00213',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$cc_vs_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $cc_vs_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CC_string_check .= "$row[0]|";
|
|
$i++;
|
|
}
|
|
$stmt = "SELECT status FROM vicidial_campaign_statuses where customer_contact='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00287',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$cc_vcs_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $cc_vcs_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CC_string_check .= "$row[0]|";
|
|
$i++;
|
|
}
|
|
|
|
# third calculate what custom date fields need their date updated
|
|
$VT_last_noncontact_update=0; $VT_last_noncontact_ct=0;
|
|
$VT_last_contact_update=0; $VT_last_contact_ct=0;
|
|
$VT_last_sale_update=0; $VT_last_sale_ct=0;
|
|
if (eregi("\|$dispo_choice\|", $SALE_string_check) )
|
|
{$VT_last_sale_update++;}
|
|
if (eregi("\|$dispo_choice\|", $CC_string_check) )
|
|
{$VT_last_contact_update++;}
|
|
else
|
|
{$VT_last_noncontact_update++;}
|
|
|
|
# fourth see if the vtiger database has the custom date fields in it
|
|
$stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Attempt';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00215',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_attempt_ct = $row[0];
|
|
|
|
if ($VT_last_noncontact_update > 0)
|
|
{
|
|
$stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Non-Contact';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00216',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_noncontact_ct = $row[0];
|
|
}
|
|
if ($VT_last_contact_update > 0)
|
|
{
|
|
$stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Contact';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00217',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_contact_ct = $row[0];
|
|
}
|
|
if ($VT_last_sale_update > 0)
|
|
{
|
|
$stmt="SELECT count(*) from vtiger_field where fieldlabel='Date of Last Sale';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00218',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_sale_ct = $row[0];
|
|
}
|
|
|
|
# fifth find the fieldnames if they exist and update the dates
|
|
if ($VT_last_attempt_ct > 0)
|
|
{
|
|
$stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Attempt';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00219',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_attempt_field = $row[0];
|
|
|
|
$stmt = "UPDATE vtiger_accountscf SET $VT_last_attempt_field='$TODAY' where accountid='$vendor_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00223',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
if ($VT_last_noncontact_ct > 0)
|
|
{
|
|
$stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Non-Contact';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00220',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_noncontact_field = $row[0];
|
|
|
|
$stmt = "UPDATE vtiger_accountscf SET $VT_last_noncontact_field='$TODAY' where accountid='$vendor_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00224',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
if ($VT_last_contact_ct > 0)
|
|
{
|
|
$stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Contact';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00221',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_contact_field = $row[0];
|
|
|
|
$stmt = "UPDATE vtiger_accountscf SET $VT_last_contact_field='$TODAY' where accountid='$vendor_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00225',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
if ($VT_last_sale_ct > 0)
|
|
{
|
|
$stmt="SELECT fieldname from vtiger_field where fieldlabel='Date of Last Sale';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00222',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VT_last_sale_field = $row[0];
|
|
|
|
$stmt = "UPDATE vtiger_accountscf SET $VT_last_sale_field='$TODAY' where accountid='$vendor_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $linkV);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkV,$mel,$stmt,'00226',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
####### END Vtiger Call Logging #######
|
|
|
|
#############################################
|
|
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00159',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
if (strlen($stage) < 2)
|
|
{$stage = $campaign;}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00160',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
|
|
### Issue Dispo Call URL if defined
|
|
if (strlen($dispo_call_url) > 7)
|
|
{
|
|
$talk_time=0;
|
|
$talk_time_ms=0;
|
|
$talk_time_min=0;
|
|
if (eregi('--A--user_custom_',$dispo_call_url))
|
|
{
|
|
$stmt = "select custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_users where user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00288',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VUC_ct = mysql_num_rows($rslt);
|
|
if ($VUC_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_custom_one = $row[0];
|
|
$user_custom_two = $row[1];
|
|
$user_custom_three = $row[2];
|
|
$user_custom_four = $row[3];
|
|
$user_custom_five = $row[4];
|
|
}
|
|
}
|
|
|
|
if (eregi('--A--talk_time',$dispo_call_url))
|
|
{
|
|
$stmt = "select talk_sec,dead_sec from vicidial_agent_log where lead_id='$lead_id' and agent_log_id='$CALL_agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00289',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VAL_talk_ct = mysql_num_rows($rslt);
|
|
if ($VAL_talk_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$talk_sec = $row[0];
|
|
$dead_sec = $row[1];
|
|
$talk_time = ($talk_sec - $dead_sec);
|
|
if ($talk_time < 1)
|
|
{
|
|
$talk_time = 0;
|
|
$talk_time_ms = 0;
|
|
}
|
|
else
|
|
{
|
|
$talk_time_ms = ($talk_time * 1000);
|
|
$talk_time_min = ceil($talk_time / 60);
|
|
}
|
|
}
|
|
}
|
|
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00290',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$dispo = trim("$row[3]");
|
|
$tsr = trim("$row[4]");
|
|
$vendor_id = trim("$row[5]");
|
|
$vendor_lead_code = trim("$row[5]");
|
|
$source_id = trim("$row[6]");
|
|
$list_id = trim("$row[7]");
|
|
$gmt_offset_now = trim("$row[8]");
|
|
$phone_code = trim("$row[10]");
|
|
$phone_number = trim("$row[11]");
|
|
$title = trim("$row[12]");
|
|
$first_name = trim("$row[13]");
|
|
$middle_initial = trim("$row[14]");
|
|
$last_name = trim("$row[15]");
|
|
$address1 = trim("$row[16]");
|
|
$address2 = trim("$row[17]");
|
|
$address3 = trim("$row[18]");
|
|
$city = trim("$row[19]");
|
|
$state = trim("$row[20]");
|
|
$province = trim("$row[21]");
|
|
$postal_code = trim("$row[22]");
|
|
$country_code = trim("$row[23]");
|
|
$gender = trim("$row[24]");
|
|
$date_of_birth = trim("$row[25]");
|
|
$alt_phone = trim("$row[26]");
|
|
$email = trim("$row[27]");
|
|
$security = trim("$row[28]");
|
|
$comments = stripslashes(trim("$row[29]"));
|
|
$called_count = trim("$row[30]");
|
|
$rank = trim("$row[32]");
|
|
$owner = trim("$row[33]");
|
|
}
|
|
|
|
$dispo_call_url = preg_replace('/^VAR/','',$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--lead_id--B--',"$lead_id",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--vendor_id--B--',"$vendor_id",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--vendor_lead_code--B--',"$vendor_lead_code",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--list_id--B--',"$list_id",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--gmt_offset_now--B--',"$gmt_offset_now",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--phone_code--B--',"$phone_code",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--phone_number--B--',"$phone_number",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--title--B--',"$title",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--first_name--B--',"$first_name",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--middle_initial--B--',"$middle_initial",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--last_name--B--',"$last_name",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--address1--B--',"$address1",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--address2--B--',"$address2",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--address3--B--',"$address3",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--city--B--',"$city",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--state--B--',"$state",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--province--B--',"$province",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--postal_code--B--',"$postal_code",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--country_code--B--',"$country_code",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--gender--B--',"$gender",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--date_of_birth--B--',"$date_of_birth",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--alt_phone--B--',"$alt_phone",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--email--B--',"$email",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--security_phrase--B--',"$security_phrase",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--comments--B--',"$comments",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--user--B--',"$user",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--pass--B--',"$pass",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--campaign--B--',"$campaign",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--phone_login--B--',"$phone_login",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--original_phone_login--B--',"$original_phone_login",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--phone_pass--B--',"$phone_pass",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--fronter--B--',"$fronter",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--closer--B--',"$closer",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--group--B--',"$group",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--channel_group--B--',"$channel_group",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--SQLdate--B--',"$SQLdate",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--epoch--B--',"$epoch",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--uniqueid--B--',"$uniqueid",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--customer_zap_channel--B--',"$customer_zap_channel",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--customer_server_ip--B--',"$customer_server_ip",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--server_ip--B--',"$server_ip",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--SIPexten--B--',"$SIPexten",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--session_id--B--',"$session_id",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--phone--B--',"$phone",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--parked_by--B--',"$parked_by",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--dispo--B--',"$dispo",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--dialed_number--B--',"$dialed_number",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--dialed_label--B--',"$dialed_label",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--source_id--B--',"$source_id",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--rank--B--',"$rank",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--owner--B--',"$owner",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--camp_script--B--',"$camp_script",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--in_script--B--',"$in_script",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--fullname--B--',"$fullname",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--user_custom_one--B--',"$user_custom_one",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--user_custom_two--B--',"$user_custom_two",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--user_custom_three--B--',"$user_custom_three",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--user_custom_four--B--',"$user_custom_four",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--user_custom_five--B--',"$user_custom_five",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--talk_time--B--',"$talk_time",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--talk_time_ms--B--',"$talk_time_ms",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--talk_time_min--B--',"$talk_time_min",$dispo_call_url);
|
|
$dispo_call_url = eregi_replace('--A--agent_log_id--B--',"$CALL_agent_log_id",$dispo_call_url);
|
|
if ($DB > 0) {echo "$dispo_call_url<BR>\n";}
|
|
$SCUfile = file("$dispo_call_url");
|
|
if ($DB > 0) {echo "$SCUfile[0]<BR>\n";}
|
|
|
|
$stmt = "SELECT enable_vtiger_integration FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$ss_conf_ct = mysql_num_rows($rslt);
|
|
if ($ss_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_vtiger_integration = $row[0];
|
|
}
|
|
if ( ($enable_vtiger_integration > 0) and (ereg('mode=callend',$dispo_call_url)) and (ereg('contactwsid',$dispo_call_url)) )
|
|
{
|
|
$SCUoutput='';
|
|
foreach ($SCUfile as $SCUline)
|
|
{$SCUoutput .= "$SCUline";}
|
|
$fp = fopen ("./call_url_log.txt", "a");
|
|
fwrite ($fp, "$dispo_call_url\n$SCUoutput\n");
|
|
fclose($fp);
|
|
}
|
|
}
|
|
echo 'Lead ' . $lead_id . ' foi modificado para ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
|
}
|
|
|
|
################################################################################
|
|
### updateLEAD - update the vicidial_list table to reflect the values that are
|
|
### in the agents screen at time of call hangup
|
|
################################################################################
|
|
if ($ACTION == 'updateLEAD')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$DO_NOT_UPDATE=0;
|
|
$DO_NOT_UPDATE_text='';
|
|
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
echo "phone_number $phone_number or lead_id $lead_id não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "SELECT disable_alter_custdata,disable_alter_custphone FROM vicidial_campaigns where campaign_id='$campaign'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00161',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$dac_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $dac_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$disable_alter_custdata = $row[0];
|
|
$disable_alter_custphone = $row[1];
|
|
$i++;
|
|
}
|
|
if ( (ereg('Y',$disable_alter_custdata)) or (ereg('Y',$disable_alter_custphone)) )
|
|
{
|
|
if (ereg('Y',$disable_alter_custdata))
|
|
{
|
|
$DO_NOT_UPDATE=1;
|
|
$DO_NOT_UPDATE_text=' NOT';
|
|
}
|
|
if (ereg('Y',$disable_alter_custphone))
|
|
{
|
|
$DO_NOT_UPDATEphone=1;
|
|
}
|
|
$stmt = "SELECT alter_custdata_override,alter_custphone_override FROM vicidial_users where user='$user'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00162',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$aco_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $aco_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alter_custdata_override = $row[0];
|
|
$alter_custphone_override = $row[1];
|
|
$i++;
|
|
}
|
|
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
|
{
|
|
$DO_NOT_UPDATE=0;
|
|
$DO_NOT_UPDATE_text='';
|
|
}
|
|
if (ereg('ALLOW_ALTER',$alter_custphone_override))
|
|
{
|
|
$DO_NOT_UPDATEphone=0;
|
|
}
|
|
}
|
|
|
|
if ($DO_NOT_UPDATE < 1)
|
|
{
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
$comments = eregi_replace("--AMP--",'&',$comments);
|
|
$comments = eregi_replace("--QUES--",'?',$comments);
|
|
$comments = eregi_replace("--POUND--",'#',$comments);
|
|
|
|
$phoneSQL='';
|
|
if ($DO_NOT_UPDATEphone < 1)
|
|
{$phoneSQL = ",phone_number='$phone_number'";}
|
|
|
|
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' $phoneSQL where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00163',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00164',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9164$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
}
|
|
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADpause - update the vicidial_live_agents table to show that the agent is
|
|
### or ready now active and ready to take calls
|
|
################################################################################
|
|
if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($stage)<2) || (strlen($server_ip)<1) )
|
|
{
|
|
echo "stage $stage não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$vla_autodialSQL='';
|
|
if (preg_match('/INBOUND_MAN/',$dial_method))
|
|
{$vla_autodialSQL = ",outbound_autodial='N'";}
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
$stmt="UPDATE vicidial_live_agents set uniqueid=0,callerid='',channel='', random_id='$random',comments='',last_state_change='$NOW_TIME' $vla_autodialSQL where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00165',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9165$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
|
|
if ($comments != 'NO_STATUS_CHANGE')
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00166',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$retry_count=0;
|
|
while ( ($errno > 0) and ($retry_count < 9) )
|
|
{
|
|
$rslt=mysql_query($stmt, $link);
|
|
$one_mysql_log=1;
|
|
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9166$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
|
|
$one_mysql_log=0;
|
|
$retry_count++;
|
|
}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
if ( ($affected_rows > 0) or ($comments == 'NO_STATUS_CHANGE') )
|
|
{
|
|
#############################################
|
|
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00167',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
if ( (ereg('READY',$stage)) or (ereg('CLOSER',$stage)) ) {$QMstatus='UNPAUSEALL';}
|
|
if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';}
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00168',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
}
|
|
|
|
$pause_sec=0;
|
|
$stmt = "select pause_epoch,pause_sec,wait_epoch,wait_sec,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00169',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$dispo_epoch = $row[4];
|
|
$wait_sec=0;
|
|
if ($row[2] > 0)
|
|
{
|
|
$wait_sec = (($StarTtime - $row[2]) + $row[3]);
|
|
}
|
|
if ( (eregi("NULL",$row[4])) or ($row[4] < 1000) )
|
|
{$pause_sec = (($StarTtime - $row[0]) + $row[1]);}
|
|
else
|
|
{$pause_sec = (($row[4] - $row[0]) + $row[1]);}
|
|
|
|
}
|
|
if ($ACTION == 'VDADready')
|
|
{
|
|
if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) )
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00170',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
if ($ACTION == 'VDADpause')
|
|
{
|
|
if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) )
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
$agent_log = 'NEW_ID';
|
|
}
|
|
|
|
if ($wrapup == 'WRAPUP')
|
|
{
|
|
if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) )
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set dispo_epoch='$StarTtime', dispo_sec='0' where agent_log_id='$agent_log_id';";
|
|
}
|
|
else
|
|
{
|
|
$dispo_sec = ($StarTtime - $dispo_epoch);
|
|
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id';";
|
|
}
|
|
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00194',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
|
|
if ($agent_log == 'NEW_ID')
|
|
{
|
|
$user_group='';
|
|
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ug_record_ct = mysql_num_rows($rslt);
|
|
if ($ug_record_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user_group = trim("$row[0]");
|
|
}
|
|
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
|
|
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00221',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VLAaffected_rows_update = mysql_affected_rows($link);
|
|
}
|
|
}
|
|
echo 'Agent ' . $user . ' está agora com o status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### UpdatEFavoritEs - update the astguiclient favorites list for this extension
|
|
################################################################################
|
|
if ($ACTION == 'UpdatEFavoritEs')
|
|
{
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($favorites_list)<1) || (strlen($user)<1) || (strlen($exten)<1) )
|
|
{
|
|
echo "favorites list $favorites_list não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from phone_favorites where extension='$exten' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00172',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE phone_favorites set extensions_list=\"$favorites_list\" where extension='$exten' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00173',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
else
|
|
{
|
|
$stmt="INSERT INTO phone_favorites values('$exten','$server_ip',\"$favorites_list\");";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00174',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
echo "Favorites list has been updated to $favorites_list for $exten\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
|
################################################################################
|
|
if ($ACTION == 'PauseCodeSubmit')
|
|
{
|
|
$row=''; $rowx='';
|
|
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
|
{
|
|
echo "agent_log_id $agent_log_id or pause_code $status não é válido\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00175',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
#############################################
|
|
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00176',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $qm_conf_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$allow_sipsak_messages = $row[6];
|
|
$i++;
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_prefix = 'BK-';
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
}
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
|
|
mysql_close($linkB);
|
|
}
|
|
}
|
|
}
|
|
echo " Pausa Code has been updated to $status for $agent_log_id\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### AGENTSview - List statuses of other agents in sidebar or xfer frame
|
|
################################################################################
|
|
if ($ACTION == 'AGENTSview')
|
|
{
|
|
$stmt="SELECT user_group from vicidial_users where user='$user' and pass='$pass'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00225',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VU_user_group = $row[0];
|
|
|
|
$agent_status_viewable_groupsSQL='';
|
|
### Gather timeclock and shift enforcement restriction settings
|
|
$stmt="SELECT agent_status_viewable_groups,agent_status_view_time from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00226',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_status_viewable_groups = $row[0];
|
|
$agent_status_viewable_groupsSQL = eregi_replace(' ','',$agent_status_viewable_groups);
|
|
$agent_status_viewable_groupsSQL = eregi_replace(' ',"','",$agent_status_viewable_groupsSQL);
|
|
$agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')";
|
|
$agent_status_view = 0;
|
|
if (strlen($agent_status_viewable_groups) > 2)
|
|
{$agent_status_view = 1;}
|
|
$agent_status_view_time=0;
|
|
if ($row[1] == 'Y')
|
|
{$agent_status_view_time=1;}
|
|
$andSQL='';
|
|
if (ereg("ALL-GROUPS",$agent_status_viewable_groups))
|
|
{$AGENTviewSQL = "";}
|
|
else
|
|
{
|
|
$AGENTviewSQL = "($agent_status_viewable_groupsSQL)";
|
|
|
|
if (ereg("CAMPAIGN-AGENTS",$agent_status_viewable_groups))
|
|
{$AGENTviewSQL = "($AGENTviewSQL or (campaign_id='$campaign'))";}
|
|
$AGENTviewSQL = "and $AGENTviewSQL";
|
|
}
|
|
if ($comments=='AgentXferViewSelect')
|
|
{$AGENTviewSQL .= " and (vla.closer_campaigns LIKE \"%AGENTDIRECT%\")";}
|
|
|
|
|
|
echo "<TABLE CELLPADDING=0 CELLSPACING=1>";
|
|
### Gather agents data and statuses
|
|
$stmt="SELECT vla.user,vla.status,vu.full_name,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish) from vicidial_live_agents vla,vicidial_users vu where vla.user=vu.user $AGENTviewSQL order by vu.full_name;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00227',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$agents_count = mysql_num_rows($rslt);}
|
|
$loop_count=0;
|
|
while ($agents_count > $loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$user = $row[0];
|
|
$status = $row[1];
|
|
$full_name = $row[2];
|
|
$call_start = $row[3];
|
|
$call_finish = $row[4];
|
|
|
|
if ( ($status=='READY') or ($status=='CLOSER') )
|
|
{
|
|
$statuscolor='#ADD8E6';
|
|
$call_time = ($StarTtime - $call_finish);
|
|
}
|
|
if ( ($status=='QUEUE') or ($status=='INCALL') )
|
|
{
|
|
$statuscolor='#D8BFD8';
|
|
$call_time = ($StarTtime - $call_start);
|
|
}
|
|
if ($status=='PAUSED')
|
|
{
|
|
$statuscolor='#F0E68C';
|
|
$call_time = ($StarTtime - $call_finish);
|
|
}
|
|
|
|
if ($call_time < 1)
|
|
{
|
|
$call_time = "0:00";
|
|
}
|
|
else
|
|
{
|
|
$Fminutes_M = ($call_time / 60);
|
|
$Fminutes_M_int = floor($Fminutes_M);
|
|
$Fminutes_M_int = intval("$Fminutes_M_int");
|
|
$Fminutes_S = ($Fminutes_M - $Fminutes_M_int);
|
|
$Fminutes_S = ($Fminutes_S * 60);
|
|
$Fminutes_S = round($Fminutes_S, 0);
|
|
if ($Fminutes_S < 10) {$Fminutes_S = "0$Fminutes_S";}
|
|
$call_time = "$Fminutes_M_int:$Fminutes_S";
|
|
}
|
|
|
|
if ($comments=='AgentXferViewSelect')
|
|
{
|
|
echo "<TR BGCOLOR=\"$statuscolor\"><TD><font style=\"font-size: 12px; font-family: sans-serif;\"> <a href=\"#\" onclick=\"AgentsXferSelect('$row[0]','$comments');return false;\">$row[0] - $row[2]</a> </font></TD>";
|
|
if ($agent_status_view_time > 0)
|
|
{echo "<TD><font style=\"font-size: 12px; font-family: sans-serif;\"> $call_time </font></TD>";}
|
|
echo "</TR>";
|
|
}
|
|
else
|
|
{
|
|
echo "<TR BGCOLOR=\"$statuscolor\"><TD><font style=\"font-size: 12px; font-family: sans-serif;\"> ";
|
|
echo "$row[0] - $row[2]";
|
|
echo " </font></TD>";
|
|
if ($agent_status_view_time > 0)
|
|
{echo "<TD><font style=\"font-size: 12px; font-family: sans-serif;\"> $call_time </font></TD>";}
|
|
echo "</TR>";
|
|
}
|
|
$loop_count++;
|
|
}
|
|
echo "</TABLE><BR>\n";
|
|
echo "<font style=\"font-size:10px;font-family:sans-serif;\"><font style=\"background-color:#ADD8E6;\"> </font>-READY <font style=\"background-color:#D8BFD8;\"> </font>-INCALL <font style=\"background-color:#F0E68C;\"> </font>-PAUSED \n";
|
|
if ($comments=='AgentXferViewSelect')
|
|
{
|
|
echo "<BR><BR><a href=\"#\" onclick=\"AgentsXferSelect('0','$comments');return false;\">Close Window</a> ";
|
|
}
|
|
echo "</font>\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CALLSINQUEUEview - List calls in queue for the bottombar 228
|
|
################################################################################
|
|
if ($ACTION == 'CALLSINQUEUEview')
|
|
{
|
|
$stmt="SELECT view_calls_in_queue,grab_calls_in_queue from vicidial_campaigns where campaign_id='$campaign'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00228',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$view_calls_in_queue = $row[0];
|
|
$grab_calls_in_queue = $row[1];
|
|
|
|
if (eregi('NONE',$view_calls_in_queue))
|
|
{
|
|
echo "Chamadas na fila Ver condicionada para esta campanha\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$view_calls_in_queue = ereg_replace('ALL','99', $view_calls_in_queue);
|
|
|
|
### grab the status and campaign/in-group information for this agent to display
|
|
$ADsql='';
|
|
$stmt="SELECT status,campaign_id,closer_campaigns from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00229',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$Alogin=$row[0];
|
|
$Acampaign=$row[1];
|
|
$AccampSQL=$row[2];
|
|
$AccampSQL = ereg_replace(' -','', $AccampSQL);
|
|
$AccampSQL = ereg_replace(' ',"','", $AccampSQL);
|
|
if (eregi('AGENTDIRECT', $AccampSQL))
|
|
{
|
|
$AccampSQL = ereg_replace('AGENTDIRECT','', $AccampSQL);
|
|
$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )";
|
|
}
|
|
|
|
### grab the basic dataligadocalls in the queue for this agent
|
|
$stmt="SELECT lead_id,campaign_id,phone_number,uniqueid,UNIX_TIMESTAMP(call_time),call_type,auto_call_id from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql) order by queue_priority,call_time;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00230',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$calls_count = mysql_num_rows($rslt);}
|
|
$loop_count=0;
|
|
while ($calls_count > $loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CQlead_id[$loop_count] = $row[0];
|
|
$CQcampaign_id[$loop_count] = $row[1];
|
|
$CQphone_number[$loop_count] = $row[2];
|
|
$CQuniqueid[$loop_count] = $row[3];
|
|
$CQcall_time[$loop_count] = $row[4];
|
|
$CQcall_type[$loop_count] = $row[5];
|
|
$CQauto_call_id[$loop_count] = $row[6];
|
|
$loop_count++;
|
|
}
|
|
|
|
### re-order the calls to always make sure the AGENTDIRECT calls are first
|
|
$loop_count=0;
|
|
$o=0;
|
|
while ($calls_count > $loop_count)
|
|
{
|
|
if (eregi('AGENTDIRECT', $CQcampaign_id[$loop_count]))
|
|
{
|
|
$OQlead_id[$o] = $CQlead_id[$loop_count];
|
|
$OQcampaign_id[$o] = $CQcampaign_id[$loop_count];
|
|
$OQphone_number[$o] = $CQphone_number[$loop_count];
|
|
$OQuniqueid[$o] = $CQuniqueid[$loop_count];
|
|
$OQcall_time[$o] = $CQcall_time[$loop_count];
|
|
$OQcall_type[$o] = $CQcall_type[$loop_count];
|
|
$OQauto_call_id[$o] = $CQauto_call_id[$loop_count];
|
|
$o++;
|
|
}
|
|
$loop_count++;
|
|
}
|
|
$loop_count=0;
|
|
while ($calls_count > $loop_count)
|
|
{
|
|
if (!eregi('AGENTDIRECT', $CQcampaign_id[$loop_count]))
|
|
{
|
|
$OQlead_id[$o] = $CQlead_id[$loop_count];
|
|
$OQcampaign_id[$o] = $CQcampaign_id[$loop_count];
|
|
$OQphone_number[$o] = $CQphone_number[$loop_count];
|
|
$OQuniqueid[$o] = $CQuniqueid[$loop_count];
|
|
$OQcall_time[$o] = $CQcall_time[$loop_count];
|
|
$OQcall_type[$o] = $CQcall_type[$loop_count];
|
|
$OQauto_call_id[$o] = $CQauto_call_id[$loop_count];
|
|
$o++;
|
|
}
|
|
$loop_count++;
|
|
}
|
|
|
|
echo "<TABLE CELLPADDING=0 CELLSPACING=1 Border=0 WIDTH=$stage>";
|
|
echo "<TR>";
|
|
echo "<TD> </TD>";
|
|
echo "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> PHONE </font></TD>";
|
|
echo "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> NAME </font></TD>";
|
|
echo "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> WAIT </font></TD>";
|
|
echo "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> AGENT </font></TD>";
|
|
echo "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"> </font></TD>";
|
|
echo "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> CHAMADA GROUP </font></TD>";
|
|
echo "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> TYPE </font></TD>";
|
|
echo "</TR>";
|
|
|
|
### Print call information and gather more infoligadothe calls as they are printed
|
|
$loop_count=0;
|
|
while ( ($calls_count > $loop_count) and ($view_calls_in_queue > $loop_count) )
|
|
{
|
|
$call_time = ($StarTtime - $OQcall_time[$loop_count]);
|
|
$Fminutes_M = ($call_time / 60);
|
|
$Fminutes_M_int = floor($Fminutes_M);
|
|
$Fminutes_M_int = intval("$Fminutes_M_int");
|
|
$Fminutes_S = ($Fminutes_M - $Fminutes_M_int);
|
|
$Fminutes_S = ($Fminutes_S * 60);
|
|
$Fminutes_S = round($Fminutes_S, 0);
|
|
if ($Fminutes_S < 10) {$Fminutes_S = "0$Fminutes_S";}
|
|
$call_time = "$Fminutes_M_int:$Fminutes_S";
|
|
$call_handle_method='';
|
|
|
|
if ($OQcall_type[$loop_count]=='IN')
|
|
{
|
|
$stmt="SELECT group_name,group_color from vicidial_inbound_groups where group_id='$OQcampaign_id[$loop_count]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00231',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_name = $row[0];
|
|
$group_color = $row[1];
|
|
}
|
|
$stmt="SELECT comments,user,first_name,last_name from vicidial_list where lead_id='$OQlead_id[$loop_count]'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00232',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$comments = $row[0];
|
|
$agent = $row[1];
|
|
$first_last_name = "$row[2] $row[3]";
|
|
$caller_name = $first_last_name;
|
|
|
|
$stmt="SELECT full_name from vicidial_users where user='$agent'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00232',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$agent_name_count = mysql_num_rows($rslt);}
|
|
if ($agent_name_count > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_name = $row[0];
|
|
}
|
|
else
|
|
{$agent_name='';}
|
|
|
|
if (strlen($caller_name)<2)
|
|
{$caller_name = $comments;}
|
|
if (strlen($caller_name) > 30) {$caller_name = substr("$caller_name", 0, 30);}
|
|
|
|
if (eregi("0$|2$|4$|6$|8$", $loop_count)) {$Qcolor='bgcolor="#FCFCFC"';}
|
|
else{$Qcolor='bgcolor="#ECECEC"';}
|
|
|
|
if ( (eregi('Y',$grab_calls_in_queue)) and ($OQcall_type[$loop_count]=='IN') )
|
|
{
|
|
echo "<TR $Qcolor>";
|
|
echo "<TD> <a href=\"#\" onclick=\"callinqueuegrab('$OQauto_call_id[$loop_count]');return false;\"><font style=\"font-size: 11px; font-family: sans-serif;\">TAKE CHAMADA</a> </TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $OQphone_number[$loop_count] </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $caller_name </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $call_time </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $agent - $agent_name </font></TD>";
|
|
echo "<TD bgcolor=\"$group_color\"><font style=\"font-size: 11px; font-family: sans-serif;\"> </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $OQcampaign_id[$loop_count] - $group_name </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $OQcall_type[$loop_count] </font></TD>";
|
|
echo "</TR>";
|
|
}
|
|
else
|
|
{
|
|
echo "<TR $Qcolor>";
|
|
echo "<TD> </TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $OQphone_number[$loop_count] </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $caller_name </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $call_time </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $agent - $agent_name </font></TD>";
|
|
echo "<TD bgcolor=\"$group_color\"><font style=\"font-size: 11px; font-family: sans-serif;\"> </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $OQcampaign_id[$loop_count] - $group_name </font></TD>";
|
|
echo "<TD><font style=\"font-size: 11px; font-family: sans-serif;\"> $OQcall_type[$loop_count] </font></TD>";
|
|
echo "</TR>";
|
|
}
|
|
$loop_count++;
|
|
}
|
|
echo "</TABLE><BR> \n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CALLSINQUEUEgrab - grab a call in queue and reserve it for that agent
|
|
################################################################################
|
|
if ($ACTION == 'CALLSINQUEUEgrab')
|
|
{
|
|
$stmt="SELECT view_calls_in_queue,grab_calls_in_queue from vicidial_campaigns where campaign_id='$campaign'";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00233',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$view_calls_in_queue = $row[0];
|
|
$grab_calls_in_queue = $row[1];
|
|
|
|
if ( (eregi('NONE',$view_calls_in_queue)) or (eregi('N',$grab_calls_in_queue)) )
|
|
{
|
|
echo "ERROR: Chamadas na fila Ver condicionada para esta campanha\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_auto_calls set agent_grab=\"$user\" where auto_call_id='$stage' and agent_grab='' and status='LIVE';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00234',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
if ($affected_rows > 0)
|
|
{
|
|
$stmt="SELECT call_time,campaign_id,uniqueid,phone_number,lead_id,queue_priority,call_type from vicidial_auto_calls where auto_call_id='$stage';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00270',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$vac_count = mysql_num_rows($rslt);}
|
|
if ($vac_count > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$GCcall_time = $row[0];
|
|
$GCcampaign_id = $row[1];
|
|
$GCuniqueid = $row[2];
|
|
$GCphone_number = $row[3];
|
|
$GClead_id = $row[4];
|
|
$GCqueue_priority = $row[5];
|
|
$GCcall_type = $row[6];
|
|
|
|
$stmt="INSERT INTO vicidial_grab_call_log SET auto_call_id='$stage',user='$user',event_date='$NOW_TIME',call_time='$GCcall_time',campaign_id='$GCcampaign_id',uniqueid='$GCuniqueid',phone_number='$GCphone_number',lead_id='$GClead_id',queue_priority='$GCqueue_priority',call_type='$GCcall_type';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00271',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
|
|
echo "SUCCESS: Call $stage grabbed for $user";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
echo "ERROR: Call $stage could not be grabbed for $user\n";
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
|
################################################################################
|
|
if ($ACTION == 'CalLBacKLisT')
|
|
{
|
|
if ($agentonly_callback_campaign_lock > 0)
|
|
{$campaignCBsql = "and campaign_id='$campaign'";}
|
|
else
|
|
{$campaignCBsql = '';}
|
|
$stmt = "select callback_id,lead_id,campaign_id,status,entry_time,callback_time,comments from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql and status NOT IN('INACTIVE','DEAD') order by callback_time;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00178',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$callbacks_count = mysql_num_rows($rslt);}
|
|
echo "$callbacks_count\n";
|
|
$loop_count=0;
|
|
while ($callbacks_count>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$callback_id[$loop_count] = $row[0];
|
|
$lead_id[$loop_count] = $row[1];
|
|
$campaign_id[$loop_count] = $row[2];
|
|
$status[$loop_count] = $row[3];
|
|
$entry_time[$loop_count] = $row[4];
|
|
$callback_time[$loop_count] = $row[5];
|
|
$comments[$loop_count] = $row[6];
|
|
$loop_count++;
|
|
}
|
|
$loop_count=0;
|
|
while ($callbacks_count>$loop_count)
|
|
{
|
|
$stmt = "select first_name,last_name,phone_number from vicidial_list where lead_id='$lead_id[$loop_count]';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00179',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
echo "$row[0] ~$row[1] ~$row[2] ~$callback_id[$loop_count] ~$lead_id[$loop_count] ~$campaign_id[$loop_count] ~$status[$loop_count] ~$entry_time[$loop_count] ~$callback_time[$loop_count] ~$comments[$loop_count]\n";
|
|
$loop_count++;
|
|
}
|
|
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CalLBacKCounT - send the count of the USERONLY callbacks for an agent
|
|
################################################################################
|
|
if ($ACTION == 'CalLBacKCounT')
|
|
{
|
|
if ($agentonly_callback_campaign_lock > 0)
|
|
{$campaignCBsql = "and campaign_id='$campaign'";}
|
|
else
|
|
{$campaignCBsql = '';}
|
|
$stmt = "select count(*) from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql and status NOT IN('INACTIVE','DEAD');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00180',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$cbcount=$row[0];
|
|
|
|
echo "$cbcount";
|
|
}
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### DiaLableLeaDsCounT - send the count of the dialable leads in this campaign
|
|
################################################################################
|
|
if ($ACTION == 'DiaLableLeaDsCounT')
|
|
{
|
|
$stmt = "select dialable_leads from vicidial_campaign_stats where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00252',$user,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($rslt) {$dialable_count = mysql_num_rows($rslt);}
|
|
if ($dialable_count > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$DLcount = $row[0];
|
|
}
|
|
|
|
echo "$DLcount";
|
|
}
|
|
|
|
|
|
|
|
|
|
if ($format=='debug')
|
|
{
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $StarTtime);
|
|
echo "\n<!-- tempo de execução do script: $RUNtimesegundos -->";
|
|
echo "\n</body>\n</html>\n";
|
|
}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
##### MySQL Error Logging #####
|
|
function mysql_error_logging($NOW_TIME,$link,$mel,$stmt,$query_id,$user,$server_ip,$session_name,$one_mysql_log)
|
|
{
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
# mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);
|
|
$errno=''; $error='';
|
|
if ( ($mel > 0) or ($one_mysql_log > 0) )
|
|
{
|
|
$errno = mysql_errno($link);
|
|
if ( ($errno > 0) or ($mel > 1) or ($one_mysql_log > 0) )
|
|
{
|
|
$error = mysql_error($link);
|
|
$efp = fopen ("./vicidial_mysql_errors.txt", "a");
|
|
fwrite ($efp, "$NOW_TIME|vdc_db_query|$query_id|$errno|$error|$stmt|$user|$server_ip|$session_name|\n");
|
|
fclose($efp);
|
|
}
|
|
}
|
|
$one_mysql_log=0;
|
|
return $errno;
|
|
}
|
|
|
|
?>
|