mattf
ee695e66b7
Changed Auto-Dial FILL process to allow up to 1000 cps Various VERM code Fixes git-svn-id: svn://192.168.202.10@3755 3d104415-ff17-0410-8863-d5cf3c621b8a
1565 lines
66 KiB
PHP
1565 lines
66 KiB
PHP
<?php
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# VERM_inbound_comparison_report.php
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# changes
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# 230225-1531 - First build of script
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#
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$startMS = microtime();
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$version = '2.14-41';
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$build = '230225-1531';
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect_mysqli.php");
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require("functions.php");
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require("VERM_options.php");
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if (isset($_GET["start_date"])) {$start_date=$_GET["start_date"];}
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elseif (isset($_POST["start_date"])) {$start_date=$_POST["start_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["comparison_years"])) {$comparison_years=$_GET["comparison_years"];}
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elseif (isset($_POST["comparison_years"])) {$comparison_years=$_POST["comparison_years"];}
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if (isset($_GET["comparison_months"])) {$comparison_months=$_GET["comparison_months"];}
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elseif (isset($_POST["comparison_months"])) {$comparison_months=$_POST["comparison_months"];}
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if (isset($_GET["submit_report"])) {$submit_report=$_GET["submit_report"];}
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elseif (isset($_POST["submit_report"])) {$submit_report=$_POST["submit_report"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if ($non_latin < 1)
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{
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$DB=preg_replace("/[^0-9\p{L}]/u","",$DB);
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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}
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$report_name = 'Vox Enhanced Reporting Module';
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$db_source = 'M';
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$start=date("U");
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,report_default_format,enable_pause_code_limits,allow_web_debug,admin_screen_colors,admin_web_directory FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$agent_whisper_enabled = $row[6];
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$SSreport_default_format = $row[7];
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$SSenable_pause_code_limits = $row[8];
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$SSallow_web_debug = $row[9];
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$SSadmin_screen_colors = $row[10];
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$SSadmin_web_directory = $row[11];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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##### END SETTINGS LOOKUP #####
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###########################################
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# $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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# $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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# $PHP_SELF=$_SERVER['PHP_SELF'];
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# $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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$start_date=preg_replace('/[^-0-9]/', '', $start_date);
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$end_date=preg_replace('/[^-0-9]/', '', $end_date);
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$comparison_years=preg_replace('/[^0-9]/', '', $comparison_years);
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$comparison_months=preg_replace('/[^0-9]/', '', $comparison_months);
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$submit_report=preg_replace('/[^0-9]/', '', $submit_report);
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$default_queue_groups=array("514915v_USA_Shared", "515915v_MLA_Shared", "001_ALL_USA_MLA_DED");
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$default_queue_group_names=array("Onshore", "Offshore", "Onshore + Offshore");
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$survey_ivr_groups=array("561403", "561402");
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$survey_ivr_group_names=array("PRS-Survey-Overall-iVR", "PRS-Survey-NPS-iVR");
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if (!$vicidial_queue_groups) {$vicidial_queue_groups=$default_queue_groups;}
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if (!$vicidial_queue_group_names) {$vicidial_queue_group_names=$default_queue_group_names;}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',0,0);
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if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') )
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{
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$auth=1;
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if ($auth_message == '2FA')
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Your session is expired").". <a href=\"admin.php\">"._QXZ("Click here to log in")."</a>.\n";
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exit;
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}
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}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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require("VERM_global_vars.inc"); # Must be after user_authorization for sanitization/security
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$stmt="select *, if(queue_group in ('".implode("', '", $default_queue_groups)."'), 0, 1) as priority from vicidial_queue_groups where active='Y' $LOGallowed_queue_groupsSQL order by priority, queue_group, queue_group_name;";
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$rslt=mysql_to_mysqli($stmt, $link);
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# echo $stmt;
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if ($DB) {$MAIN.="$stmt\n";}
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$queue_groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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$LISTqueue_groups=array();
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$LISTqueue_group_names=array();
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#$LISTqueue_groups[$i]='ALL-INGROUPS';
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#$i++;
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$queue_groups_to_print++;
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$queue_groups_string='|';
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$queue_groups_dropdown="";
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while ($i < $queue_groups_to_print)
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{
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$row=mysqli_fetch_array($rslt);
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$LISTqueue_groups[$i] = $row["queue_group"];
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$LISTqueue_group_names[$i] = $row["queue_group_name"];
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$queue_groups_string .= "$LISTqueue_groups[$i]|";
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if(in_array($row["queue_group"], $vicidial_queue_groups)) {$s=" selected";} else {$s="";}
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$queue_groups_dropdown .= "\t<option value='$row[queue_group]'$s>$row[queue_group_name]</option>\n";
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$i++;
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if (!$default_queue_group) {$default_queue_group=$row["queue_group_name"];}
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}
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function RemoveEmptyArrayStrings($array)
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{
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if (is_array($array))
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{
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for ($i=0; $i<count($array); $i++)
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{
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if ($array[$i]=="") {unset($array[$i]);}
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}
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}
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return $array;
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}
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#### QUEUE GROUPS ####
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/*
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$vicidial_queue_groups=preg_replace('/[^-_0-9\p{L}]/u','',$vicidial_queue_groups);
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$vicidial_queue_groups=RemoveEmptyArrayStrings($vicidial_queue_groups);
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if ($vicidial_queue_groups)
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{
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$vqg_stmt="select included_campaigns, included_inbound_groups from vicidial_queue_groups where queue_group='$vicidial_queue_groups'";
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$vqg_rslt=mysql_to_mysqli($vqg_stmt, $link);
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if(mysqli_num_rows($vqg_rslt)>0)
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{
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$vqg_row=mysqli_fetch_array($vqg_rslt);
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$included_campaigns=trim(preg_replace('/\s\-$/', '', $vqg_row["included_campaigns"]));
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$included_campaigns_array=explode(" ", $included_campaigns);
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$included_campaigns_array=RemoveEmptyArrayStrings($included_campaigns_array);
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$included_campaigns_ct=count($included_campaigns_array);
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$included_campaigns_clause="and campaign_id in ('".preg_replace('/\s/', "', '", $included_campaigns)."')";
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$included_inbound_groups=trim(preg_replace('/\s\-$/', '', $vqg_row["included_inbound_groups"]));
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$included_inbound_groups_array=explode(" ", $included_inbound_groups);
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$included_inbound_groups_array=RemoveEmptyArrayStrings($included_inbound_groups_array);
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$included_inbound_groups_ct=count($included_inbound_groups_array);
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$included_inbound_groups_clause="and group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')";
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$where_included_inbound_groups_clause="where group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')";
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}
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}
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# Get final list of 'atomic queues'
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$atomic_queue_str="";
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$atomic_queue_campaigns_str="";
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$campaign_id_stmt="select campaign_id, campaign_name from vicidial_campaigns where campaign_id is not null $included_campaigns_clause order by campaign_id"; # $LOGallowed_campaignsSQL, removed for now per Matt's assurances
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$campaign_id_rslt=mysql_to_mysqli($campaign_id_stmt, $link);
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while($campaign_id_row=mysqli_fetch_array($campaign_id_rslt))
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{
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$atomic_queue_str.=$campaign_id_row["campaign_name"];
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$atomic_queue_str.=" <i>[".$campaign_id_row["campaign_id"]."]</i>,";
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$atomic_queue_campaigns_str.="$campaign_id_row[campaign_id]', '";
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}
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$and_atomic_queue_campaigns_clause="and campaign_id in ('".$atomic_queue_campaigns_str."')";
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# Check if queue settings override user group settings
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$closer_campaigns_stmt="select closer_campaigns from vicidial_campaigns where closer_campaigns is not null $LOGallowed_campaignsSQL"; # $included_campaigns_clause
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$closer_campaigns_rslt=mysql_to_mysqli($closer_campaigns_stmt, $link);
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$allowed_ingroups_array=array();
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while ($closer_campaigns_row=mysqli_fetch_array($closer_campaigns_rslt))
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{
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$closer_campaigns_array=explode(" ", trim(preg_replace('/\s\-$/', '', $closer_campaigns_row["closer_campaigns"])));
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for ($i=0; $i<count($closer_campaigns_array); $i++)
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{
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if (!in_array($closer_campaigns_array[$i], $allowed_ingroups_array))
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{
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array_push($allowed_ingroups_array, $closer_campaigns_array[$i]);
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}
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}
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}
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$atomic_queue_ingroups_str="";
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$ingroups_id_stmt="select group_id, group_name from vicidial_inbound_groups $where_included_inbound_groups_clause"; #where group_id in ('".implode("', '", $allowed_ingroups_array)."') $included_inbound_groups_clause
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$ingroups_id_rslt=mysql_to_mysqli($ingroups_id_stmt, $link);
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while($ingroups_id_row=mysqli_fetch_array($ingroups_id_rslt))
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{
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$atomic_queue_str.=$ingroups_id_row["group_name"];
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$atomic_queue_str.=" <i>[".$ingroups_id_row["group_id"]."]</i>,";
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$atomic_queue_ingroups_str.="$ingroups_id_row[group_id]', '";
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}
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$and_atomic_queue_ingroups_clause="and campaign_id in ('".$atomic_queue_ingroups_str."')";
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$atomic_queue_str=preg_replace('/,$/', '', $atomic_queue_str);
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if (strlen($atomic_queue_str)==0)
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{
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$atomic_queue_str="NONE";
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}
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$inbound_only_agents_array=array();
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if (count($included_campaigns_array)==0 && count($included_inbound_groups_array)>0) # Need to get list of users for user log table/vicidial agent log table
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{
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$closer_campaigns_SQL="and (";
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for ($q=0; $q<count($included_inbound_groups_array); $q++)
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{
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$closer_campaigns_SQL.="closer_campaigns like '% ".$included_inbound_groups_array[$q]." %' OR ";
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}
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$closer_campaigns_SQL=preg_replace('/ OR $/', "", $closer_campaigns_SQL).")";
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$vucl_stmt="select * from vicidial_user_closer_log $where_event_date_sql $closer_campaigns_SQL";
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$vucl_rslt=mysql_to_mysqli($vucl_stmt, $link);
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while ($vucl_row=mysqli_fetch_array($vucl_rslt))
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{
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if (!in_array($vucl_row["user"], $inbound_only_agents_array))
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{
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$inbound_only_agents_array[]=$vucl_row["user"];
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}
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}
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$and_inbound_only_agents_clause=" and user in ('".implode("', '", $inbound_only_agents_array)."') ";
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}
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# Ok to have campaign_id='' here because it will filter out outbound
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$vicidial_log_SQL.="$and_atomic_queue_campaigns_clause";
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$vicidial_closer_log_SQL.="$and_atomic_queue_ingroups_clause";
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# $vicidial_did_log_SQL.="$where_call_date_sql";
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# If no campaigns are involved in the queue group, we need to use the $inbound_agents_only_array
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if (count($included_campaigns_array)>0 || count($inbound_only_agents_array)==0)
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{
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$vicidial_user_log_SQL.="$and_atomic_queue_campaigns_clause";
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$vicidial_agent_log_SQL.="$and_atomic_queue_campaigns_clause";
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}
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else
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{
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$vicidial_user_log_SQL.="$and_inbound_only_agents_clause";
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$vicidial_agent_log_SQL.="$and_inbound_only_agents_clause";
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# $debug_alert.="<B> *** INBOUND ONLY QUEUE *** </B>";
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}
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*/
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#### END QUEUE GROUPS ####
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$vicidial_queue_groups=preg_replace('/[^-_0-9\p{L}]/u','',$vicidial_queue_groups);
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$vicidial_queue_groups=RemoveEmptyArrayStrings($vicidial_queue_groups);
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if ($vicidial_queue_groups && $submit_report)
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{
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$HTML_output="";
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for ($y=0; $y<count($comparison_years); $y++)
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{
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$current_year=$comparison_years[$y];
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$section_rowspan=count($vicidial_queue_groups);
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$comparison_rslts=array();
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for ($i=0; $i<count($vicidial_queue_groups); $i++)
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{
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$current_queue_group=$vicidial_queue_groups[$i];
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$current_queue_group_name=$vicidial_queue_group_names[$i];
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$vicidial_log_SQL="where year(call_date)='$current_year' and month(call_date) in (".implode(", ", $comparison_months).") ";
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$vicidial_closer_log_SQL="where year(call_date)='$current_year' and month(call_date) in (".implode(", ", $comparison_months).") ";
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$vicidial_user_log_SQL="where year(event_date)='$current_year' and month(event_date) in (".implode(", ", $comparison_months).") ";
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$vicidial_agent_log_SQL="where year(event_time)='$current_year' and month(event_time) in (".implode(", ", $comparison_months).") ";
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$where_event_date_SQL="where year(event_date)='$current_year' and month(event_date) in (".implode(", ", $comparison_months).") ";
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for ($m=1; $m<=12; $m++)
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{
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if(in_array($m, $comparison_months))
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{
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$monthName = date("F", mktime(0, 0, 0, $m, 1, 2022));
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$key=$monthName;
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$comparison_rslts["$current_queue_group_name"]["$key"]["offered"]+=0;
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$comparison_rslts["$current_queue_group_name"]["$key"]["answered"]+=0;
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$comparison_rslts["$current_queue_group_name"]["$key"]["total_wait_time"]+=0;
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$comparison_rslts["$current_queue_group_name"]["$key"]["abandoned"]+=0;
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$comparison_rslts["$current_queue_group_name"]["$key"]["total_handle_time"]+=0;
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$comparison_rslts["$current_queue_group_name"]["$key"]["answered_inbound_calls"]+=0;
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["sla_calls"]+=0;
|
|
}
|
|
}
|
|
|
|
$vqg_stmt="select included_campaigns, included_inbound_groups from vicidial_queue_groups where queue_group='$current_queue_group'";
|
|
$vqg_rslt=mysql_to_mysqli($vqg_stmt, $link);
|
|
if(mysqli_num_rows($vqg_rslt)>0)
|
|
{
|
|
$vqg_row=mysqli_fetch_array($vqg_rslt);
|
|
|
|
$included_campaigns=trim(preg_replace('/\s\-$/', '', $vqg_row["included_campaigns"]));
|
|
$included_campaigns_array=explode(" ", $included_campaigns);
|
|
$included_campaigns_array=RemoveEmptyArrayStrings($included_campaigns_array);
|
|
$included_campaigns_ct=count($included_campaigns_array);
|
|
$included_campaigns_clause="and campaign_id in ('".preg_replace('/\s/', "', '", $included_campaigns)."')";
|
|
|
|
$included_inbound_groups=trim(preg_replace('/\s\-$/', '', $vqg_row["included_inbound_groups"]));
|
|
$included_inbound_groups_array=explode(" ", $included_inbound_groups);
|
|
$included_inbound_groups_array=RemoveEmptyArrayStrings($included_inbound_groups_array);
|
|
$included_inbound_groups_ct=count($included_inbound_groups_array);
|
|
$included_inbound_groups_clause="and group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')";
|
|
$where_included_inbound_groups_clause="where group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')";
|
|
}
|
|
|
|
$atomic_queue_str="";
|
|
|
|
$atomic_queue_campaigns_str="";
|
|
$campaign_id_stmt="select campaign_id, campaign_name from vicidial_campaigns where campaign_id is not null $included_campaigns_clause order by campaign_id"; # $LOGallowed_campaignsSQL, removed for now per Matt's assurances
|
|
$campaign_id_rslt=mysql_to_mysqli($campaign_id_stmt, $link);
|
|
while($campaign_id_row=mysqli_fetch_array($campaign_id_rslt))
|
|
{
|
|
$atomic_queue_str.=$campaign_id_row["campaign_name"];
|
|
$atomic_queue_str.=" <i>[".$campaign_id_row["campaign_id"]."]</i>,";
|
|
$atomic_queue_campaigns_str.="'$campaign_id_row[campaign_id]', ";
|
|
}
|
|
$atomic_queue_campaigns_str=preg_replace('/, $/', '', $atomic_queue_campaigns_str);
|
|
$and_atomic_queue_campaigns_clause="and campaign_id in (".$atomic_queue_campaigns_str.")";
|
|
|
|
$atomic_queue_ingroups_str="";
|
|
$ingroups_id_stmt="select group_id, group_name from vicidial_inbound_groups $where_included_inbound_groups_clause"; #where group_id in ('".implode("', '", $allowed_ingroups_array)."') $included_inbound_groups_clause
|
|
$ingroups_id_rslt=mysql_to_mysqli($ingroups_id_stmt, $link);
|
|
while($ingroups_id_row=mysqli_fetch_array($ingroups_id_rslt))
|
|
{
|
|
$atomic_queue_str.=$ingroups_id_row["group_name"];
|
|
$atomic_queue_str.=" <i>[".$ingroups_id_row["group_id"]."]</i>,";
|
|
$atomic_queue_ingroups_str.="'$ingroups_id_row[group_id]', ";
|
|
}
|
|
$atomic_queue_ingroups_str=preg_replace('/, $/', '', $atomic_queue_ingroups_str);
|
|
$and_atomic_queue_ingroups_clause="and campaign_id in (".$atomic_queue_ingroups_str.")";
|
|
$atomic_queue_str=preg_replace('/,$/', '', $atomic_queue_str);
|
|
|
|
$inbound_only_agents_array=array();
|
|
if (count($included_campaigns_array)==0 && count($included_inbound_groups_array)>0) # Need to get list of users for user log table/vicidial agent log table
|
|
{
|
|
$closer_campaigns_SQL="and (";
|
|
for ($q=0; $q<count($included_inbound_groups_array); $q++)
|
|
{
|
|
$closer_campaigns_SQL.="closer_campaigns like '% ".$included_inbound_groups_array[$q]." %' OR ";
|
|
}
|
|
$closer_campaigns_SQL=preg_replace('/ OR $/', "", $closer_campaigns_SQL).")";
|
|
$vucl_stmt="select * from vicidial_user_closer_log $where_event_date_SQL $closer_campaigns_SQL";
|
|
$vucl_rslt=mysql_to_mysqli($vucl_stmt, $link);
|
|
while ($vucl_row=mysqli_fetch_array($vucl_rslt))
|
|
{
|
|
if (!in_array($vucl_row["user"], $inbound_only_agents_array))
|
|
{
|
|
$inbound_only_agents_array[]=$vucl_row["user"];
|
|
}
|
|
}
|
|
$and_inbound_only_agents_clause=" and user in ('".implode("', '", $inbound_only_agents_array)."') ";
|
|
}
|
|
|
|
# Ok to have campaign_id='' here because it will filter out outbound
|
|
$vicidial_log_SQL.="$and_atomic_queue_campaigns_clause";
|
|
$vicidial_closer_log_SQL.="$and_atomic_queue_ingroups_clause";
|
|
|
|
# If no campaigns are involved in the queue group, we need to use the $inbound_agents_only_array
|
|
if (count($included_campaigns_array)>0 || count($inbound_only_agents_array)==0)
|
|
{
|
|
$vicidial_user_log_SQL.="$and_atomic_queue_campaigns_clause";
|
|
$vicidial_agent_log_SQL.="$and_atomic_queue_campaigns_clause";
|
|
}
|
|
else
|
|
{
|
|
$vicidial_user_log_SQL.="$and_inbound_only_agents_clause";
|
|
$vicidial_agent_log_SQL.="$and_inbound_only_agents_clause";
|
|
}
|
|
|
|
|
|
# $HTML_output.="<!--\n ($vqg_stmt)\n ($campaign_id_stmt)\n ($ingroups_id_stmt)\n ($vicidial_user_log_SQL)\n ($vucl_stmt) \n -->\n";
|
|
|
|
$total_calls=0; $total_answered_calls=0; $total_unanswered_calls=0;
|
|
# select call_date, call_date+INTERVAL (length_in_sec) SECOND as end_date, if(call_date+INTERVAL (length_in_sec) SECOND<='2021-01-31 23:59:59', '1', '0') as within_interval, campaign_id, user, length_in_sec, '0' as queue_seconds, 'O' as direction, '1' as queue_position, term_reason, comments, status, uniqueid From vicidial_log where call_date>='2021-01-01 00:00:00' and call_date<='2021-01-31 23:59:59'and campaign_id in ('') and time(call_date)>='00:00:00' and time(call_date)<='23:59:59' and phone_number!='' and user!='VDAD' UNION
|
|
# select call_date, call_date+INTERVAL (length_in_sec) SECOND as end_date, if(call_date+INTERVAL (length_in_sec) SECOND<='2021-01-31 23:59:59', '1', '0') as within_interval, campaign_id, user, if(comments='EMAIL', length_in_sec, length_in_sec-queue_seconds) as length_in_sec, if(comments='EMAIL', '0', queue_seconds) as queue_seconds, 'I' as direction, queue_position, term_reason, comments, status, uniqueid From vicidial_closer_log where call_date>='2021-01-01 00:00:00' and call_date<='2021-01-31 23:59:59'and campaign_id in ('512101v', '') and time(call_date)>='00:00:00' and time(call_date)<='23:59:59' and (user!='VDCL')
|
|
|
|
# $calls_stmt="select user, status, uniqueid From vicidial_log $vicidial_log_SQL $exc_addtl_statuses UNION select user, status, uniqueid From vicidial_closer_log $vicidial_closer_log_SQL $exc_addtl_statuses";
|
|
|
|
# $calls_stmt="select monthname(call_date) as qmname, date_format(call_date, '%m') as qmonth, year(call_date) as qyear, sum(if(user in ('VDAD', 'VDCL'), 1, 0)) as unanswered_calls, count(*) as total_calls, sum(length_in_sec) as total_handle_time, 0 as total_wait_time, -1 as sla_calls FROM vicidial_log $vicidial_log_SQL $exc_addtl_statuses group by qmonth, qyear UNION select monthname(call_date) as qmname, date_format(call_date, '%m') as qmonth, year(call_date) as qyear, sum(if(user in ('VDAD', 'VDCL'), 1, 0)) as unanswered_calls, count(*) as total_calls, sum(length_in_sec-queue_seconds) as total_handle_time, sum(if(user in ('VDAD', 'VDCL') or comments='EMAIL', 0, queue_seconds)) as total_wait_time, sum(if(queue_seconds<=60, 1, 0)) as sla_calls FROM vicidial_closer_log $vicidial_closer_log_SQL $exc_addtl_statuses group by qmonth, qyear";
|
|
|
|
$calls_stmt_outb=($atomic_queue_campaigns_str!="" ? "select monthname(call_date) as qmname, date_format(call_date, '%m') as qmonth, year(call_date) as qyear, sum(if(user in ('VDAD', 'VDCL'), 1, 0)) as unanswered_calls, count(*) as total_calls, sum(length_in_sec) as total_handle_time, 0 as total_wait_time, -1 as sla_calls FROM vicidial_log $vicidial_log_SQL $exc_addtl_statuses group by qmonth, qyear" : "");
|
|
|
|
$calls_stmt_inb=($atomic_queue_ingroups_str!="" ? "select monthname(call_date) as qmname, date_format(call_date, '%m') as qmonth, year(call_date) as qyear, sum(if(user in ('VDAD', 'VDCL'), 1, 0)) as unanswered_calls, count(*) as total_calls, sum(if(user in ('VDAD', 'VDCL'), 0, if(comments='EMAIL', length_in_sec, if(length_in_sec-queue_seconds<0, 0, length_in_sec-queue_seconds)))) as total_handle_time, sum(if(user in ('VDAD', 'VDCL') or comments='EMAIL', 0, queue_seconds)) as total_wait_time, sum(if(queue_seconds<=60 and user NOT in ('VDAD', 'VDCL'), 1, 0)) as sla_calls FROM vicidial_closer_log $vicidial_closer_log_SQL $exc_addtl_statuses group by qmonth, qyear" : "");
|
|
|
|
$calls_stmt=$calls_stmt_outb.(strlen($calls_stmt_outb)>0 && strlen($calls_stmt_inb)>0 ? " UNION " : "").$calls_stmt_inb;
|
|
|
|
# $HTML_output.="<!--\n CALLS: $calls_stmt\n -->\n";
|
|
$calls_rslt=mysql_to_mysqli($calls_stmt, $link);
|
|
while ($calls_row=mysqli_fetch_array($calls_rslt))
|
|
{
|
|
$month=$calls_row["qmonth"];
|
|
$month_name=$calls_row["qmname"];
|
|
$total_calls=$calls_row["total_calls"];
|
|
$total_abandons=$calls_row["unanswered_calls"];
|
|
$total_wait_time=$calls_row["total_wait_time"];
|
|
$total_handle_time=$calls_row["total_handle_time"];
|
|
$sla_calls=$calls_row["sla_calls"];
|
|
$total_answers=$total_calls-$total_abandons;
|
|
|
|
# $average_wait_time=sprintf("%.1f", MathZDC($total_wait_time, $total_answers)); # Total calls instead?
|
|
# $abandons_percentage=sprintf("%.1f", MathZDC((100*$total_abandons), $total_calls));
|
|
|
|
# $key=$current_year.$month;
|
|
$key=$month_name;
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["offered"]+=$total_calls;
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["answered"]+=$total_answers;
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["total_wait_time"]+=$total_wait_time;
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["abandoned"]+=$total_abandons;
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["total_handle_time"]+=$total_handle_time;
|
|
# $comparison_rslts["$current_queue_group_name"]["$key"]["abandoned_pct"]=$abandons_percentage;
|
|
if ($sla_calls>=0)
|
|
{
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["answered_inbound_calls"]+=$total_answers;
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["sla_calls"]+=$sla_calls;
|
|
}
|
|
}
|
|
|
|
$sla_percent=sprintf("%.1f", MathZDC((100*$sla_calls), $total_answers)); # Total calls instead?
|
|
$average_handle_time=sprintf("%.1f", MathZDC($total_handle_time, $total_answers)); # Total calls instead?
|
|
$average_wait_time=sprintf("%.1f", MathZDC($total_wait_time, $total_answers)); # Total calls instead?
|
|
$abandons_percentage=sprintf("%.1f", MathZDC((100*$total_abandons), $total_calls));
|
|
|
|
|
|
#### OCCUPANCY ####
|
|
$agent_sessions_array=array();
|
|
$vicidial_user_stmt="select distinct user from vicidial_user_log $vicidial_user_log_SQL and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') order by user asc";
|
|
if ($DB) {$HTML_output.="<B>$vicidial_user_stmt</B>";}
|
|
$vicidial_user_rslt=mysql_to_mysqli($vicidial_user_stmt, $link);
|
|
# $HTML_output.="<!--\n ($vicidial_user_stmt) \n";
|
|
|
|
while ($vicidial_user_row=mysqli_fetch_row($vicidial_user_rslt))
|
|
{
|
|
$vicidial_user=$vicidial_user_row[0];
|
|
|
|
$event_date_clause_apx="";
|
|
if (!$overnight_agents)
|
|
{
|
|
$init_start_stmt="select min(event_date) from vicidial_user_log $vicidial_user_log_SQL and event='LOGIN' and user='$vicidial_user'";
|
|
$init_start_rslt=mysql_to_mysqli($init_start_stmt, $link);
|
|
if (mysqli_num_rows($init_start_rslt)>0)
|
|
{
|
|
$isr_row=mysqli_fetch_row($init_start_rslt);
|
|
$event_date_clause_apx=" and event_date>='$isr_row[0]' ";
|
|
}
|
|
}
|
|
|
|
|
|
$session_stmt="select *,if(event='LOGOUT' or event='TIMEOUTLOGOUT', 1, 0) as priority from vicidial_user_log $vicidial_user_log_SQL $event_date_clause_apx and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') and user='$vicidial_user' order by event_date, priority asc";
|
|
if ($DB) {$HTML_output.="<B>$session_stmt</B>";}
|
|
# $HTML_output.=" ($session_stmt) \n";
|
|
# print "$session_stmt<BR>\n";
|
|
$session_rslt=mysql_to_mysqli($session_stmt, $link);
|
|
$prev_date="";
|
|
$start_event_date="";
|
|
|
|
### ITERATE THROUGH ALL THE AGENTS SESSIONS MATCHING THE REPORT CRITERIA
|
|
$row_no=0; $agent_logged_in=0;
|
|
while ($session_row=mysqli_fetch_array($session_rslt))
|
|
{
|
|
# Need this for when the report runs with a start date right in the middle of agents logged in
|
|
$original_session_start_date="$start_date $start_time";
|
|
$original_session_cutoff_date="$start_date 00:00:00";
|
|
$original_session_cutoff_eod="$start_date 23:59:59";
|
|
|
|
$full_name=$fullname_info["$session_row[user]"];
|
|
$user=$session_row["user"];
|
|
$campaign_id=$session_row["campaign_id"];
|
|
$user_group=$session_row["user_group"];
|
|
$extension=$session_row["extension"];
|
|
$event=$session_row["event"];
|
|
$notes=$session_row["extension"];
|
|
$event_epoch=$session_row["event_epoch"];
|
|
$event_time=$session_row["event_date"];
|
|
$server_ip=$session_row["server_ip"];
|
|
$event_date=substr($event_time, 0, 10);
|
|
if (!$prev_date) {$prev_date=$event_date;}
|
|
|
|
# $location=GetUserLocation($user);
|
|
|
|
# END date in case agent is still logged in at that time
|
|
if ($event_date!=$TODAY)
|
|
{
|
|
$event_date_eod="$event_date 23:59:59";
|
|
}
|
|
else
|
|
{
|
|
$event_date_eod="$event_date $NOW_TIME";
|
|
}
|
|
|
|
#### CHECK IF THE USER WAS LOGGED IN AT THE START DATE/TIME, BUT ONLY DO THIS FOR THE FIRST ROW RETURNED
|
|
if ($row_no==0)
|
|
{
|
|
$override_login=0;
|
|
$previous_interval_stmt="select * from vicidial_user_log where user='$user' $and_vicidial_user_log_SQL and event_date<='$original_session_start_date' and event_date>='$original_session_cutoff_date' and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') order by user, event_date desc limit 1";
|
|
$previous_interval_rslt=mysql_to_mysqli($previous_interval_stmt, $link);
|
|
# print "$previous_interval_stmt;\n";
|
|
if (mysqli_num_rows($previous_interval_rslt)>0)
|
|
{
|
|
|
|
#### GO BACKWARDS, IF THE PRECEDING RECORD IS A LOGIN, THEN USE THE SESSION DATE/TIME AS THE START TIME FOR THIS INTERVAL.
|
|
$previous_interval_row=mysqli_fetch_array($previous_interval_rslt);
|
|
if ($previous_interval_row["event"]=="LOGIN")
|
|
{
|
|
$override_login=1;
|
|
$login_notes="PRIOR LOGIN";
|
|
}
|
|
else
|
|
{
|
|
#### IF THE LAST RECORD IS A LOGOUT, CHECK THAT THE NEXT RECORD CHRONOLOGICALLY IS ALSO NOT A LOGOUT
|
|
#### BECAUSE IF SO, THE AGENT WAS LAGGED AND WAS STILL LOGGED IN (OR THE LOGIN WASN'T LOGGED)
|
|
$next_interval_stmt="select * from vicidial_user_log where user='$user' $and_vicidial_user_log_SQL and event_date>='$original_session_start_date' and event_date<='$original_session_cutoff_eod' and event in ('LOGIN', 'LOGOUT', 'TIMEOUTLOGOUT') order by user, event_date desc limit 1";
|
|
# print "$next_interval_stmt;\n";
|
|
$next_interval_rslt=mysql_to_mysqli($next_interval_stmt, $link);
|
|
if (mysqli_num_rows($next_interval_rslt)>0)
|
|
{
|
|
$next_interval_row=mysqli_fetch_array($next_interval_rslt);
|
|
if (preg_match('/LOGOUT/', $next_interval_row["event"]))
|
|
{
|
|
$override_login=1;
|
|
$login_notes="DOUBLE LOGOUT";
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($override_login==1)
|
|
{
|
|
$start_event_date=$original_session_start_date;
|
|
$start_epoch_stmt="select unix_timestamp('$start_event_date')";
|
|
$start_epoch_rslt=mysql_to_mysqli($start_epoch_stmt, $link);
|
|
$start_epoch_row=mysqli_fetch_row($start_epoch_rslt);
|
|
$override_event_epoch=$start_epoch_row[0];
|
|
|
|
$agent_sessions_array["$user"]["$start_event_date"]["full_name"]=$full_name;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["user_group"]=$user_group;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["start_hour"]=$override_event_epoch;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["extension"]=$extension;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["server_ip"]=$server_ip;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["login_notes"]=$login_notes;
|
|
|
|
$agent_logged_in=1;
|
|
}
|
|
}
|
|
}
|
|
$row_no++; # Keeps from doing an override check
|
|
|
|
if ($event=="LOGIN")
|
|
{
|
|
|
|
if ($agent_logged_in==0)
|
|
{
|
|
$start_event_date=$event_time;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["full_name"]=$full_name;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["user_group"]=$user_group;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["start_hour"]=$event_epoch;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["extension"]=$extension;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["server_ip"]=$server_ip;
|
|
}
|
|
|
|
$agent_logged_in=1;
|
|
}
|
|
|
|
if (preg_match('/LOGOUT/', $event)) # && $agent_logged_in==1, removed this due to back to back logouts (see user 105110 for 2022-01-10)
|
|
{
|
|
# 2/23/22 - agent page when back-to-back logouts, second logout is ignored, see Dougwanna Brown 2/15/22-2/22/22.
|
|
$agent_sessions_array["$user"]["$start_event_date"]["end_hour"]=$event_epoch;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["end_date"]=$event_time;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["duration"]=($agent_sessions_array["$user"]["$start_event_date"]["end_hour"]-$agent_sessions_array["$user"]["$start_event_date"]["start_hour"]);
|
|
|
|
if ($agent_logged_in==1)
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["notes"]="NORMAL LOGOUT";
|
|
}
|
|
else
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["notes"]="REPEAT LOGOUT";
|
|
}
|
|
|
|
$agent_logged_in=0;
|
|
}
|
|
|
|
$override_login=0;
|
|
$prev_date=$event_date;
|
|
$prev_event=$event;
|
|
$prev_campaign_id=$campaign_id;
|
|
}
|
|
|
|
if($agent_logged_in)
|
|
{
|
|
if ($event_date!=$TODAY)
|
|
{
|
|
$event_date_eod="$event_date 23:59:59";
|
|
$notes="EOD LOGOUT";
|
|
}
|
|
else
|
|
{
|
|
$event_date_eod="$event_date $NOW_TIME";
|
|
$notes="STILL LOGGED IN";
|
|
}
|
|
|
|
$eod_epoch_stmt="select unix_timestamp('$start_event_date'), unix_timestamp('$event_date_eod')";
|
|
$eod_epoch_rslt=mysql_to_mysqli($eod_epoch_stmt, $link);
|
|
$eod_epoch_row=mysqli_fetch_row($eod_epoch_rslt);
|
|
$agent_sessions_array["$user"]["$start_event_date"]["start_hour"]=$eod_epoch_row[0];
|
|
$agent_sessions_array["$user"]["$start_event_date"]["full_name"]=$full_name;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["user_group"]=$user_group;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["end_hour"]=$eod_epoch_row[1];
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["end_date"]=$event_date_eod;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["duration"]=($agent_sessions_array["$user"]["$start_event_date"]["end_hour"]-$agent_sessions_array["$user"]["$start_event_date"]["start_hour"]);
|
|
$agent_sessions_array["$user"]["$start_event_date"]["notes"]=$notes;
|
|
|
|
$agent_logged_in=0;
|
|
}
|
|
}
|
|
# $HTML_output.="-->\n";
|
|
|
|
|
|
# Do round of calculations for agents logged in
|
|
foreach ($agent_sessions_array as $user => $sessions)
|
|
{
|
|
# Purge agents with no start_hours (this is remote agents)
|
|
if (count(array_count_values(array_column($sessions,'start_hour')))==0)
|
|
{
|
|
unset($agent_sessions_array["$user"]);
|
|
}
|
|
|
|
foreach($sessions as $start_event_date => $activity)
|
|
{
|
|
if ($agent_sessions_array["$user"]["$start_event_date"]["start_hour"]) #
|
|
{
|
|
# print_r($activity);
|
|
$full_name=$agent_sessions_array["$user"]["$start_event_date"]["full_name"];
|
|
|
|
$pause_stmt="select sec_to_time(sum(pause_sec)), sum(pause_sec), count(*) from vicidial_agent_log where event_time>=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["start_hour"].") and event_time<=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["end_hour"].") and user='$user' and pause_sec>0";
|
|
$pause_rslt=mysql_to_mysqli($pause_stmt, $link);
|
|
$pause_row=mysqli_fetch_row($pause_rslt);
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["pauses"]=$pause_row[2];
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["pause_time"]=$pause_row[0];
|
|
$agent_sessions_array["$user"]["$start_event_date"]["pause_sec"]=$pause_row[1];
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["billable"]=0; ## !!!!!!! THIS IS BILLABLE --> PAUSE <-- ONLY !!!!!!!!!!!
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["calls"]=0;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["talk_sec"]=0;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["wait_sec"]=0;
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["dispo_sec"]=0;
|
|
|
|
#na $user_group=$agent_sessions_array["$user"]["$start_event_date"]["user_group"];
|
|
# $location=GetUserLocation($user);
|
|
|
|
/* poached from AGENTS, not necessary
|
|
# GET PAUSE TYPES AND PAUSE TIMES
|
|
$billable_stmt="select campaign_id, sub_status, if(sum(pause_sec) is null, 0, sum(pause_sec)) as total_pause, count(*) as pauses From vicidial_agent_log where event_time>=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["start_hour"].") and event_time<=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["end_hour"].") and user='$user' and pause_sec>0 group by campaign_id, sub_status order by campaign_id, sub_status";
|
|
$billable_rslt=mysql_to_mysqli($billable_stmt, $link);
|
|
while ($billable_row=mysqli_fetch_array($billable_rslt))
|
|
{
|
|
$campaign_id=$billable_row["campaign_id"];
|
|
$sub_status=$billable_row["sub_status"];
|
|
|
|
if (in_array($sub_status, $billable_pause_codes["$campaign_id"]) || in_array($sub_status, $billable_pause_codes["SYSTEM"]))
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["billable"]+=$billable_row["total_pause"];
|
|
}
|
|
}
|
|
*/
|
|
|
|
## GET CALLS, TALK AND WAIT TIME
|
|
# 02/21/2022 - need to separate for outbound-only and inbound-only
|
|
$call_stmt_outb="";
|
|
if ($atomic_queue_campaigns_str!="")
|
|
{
|
|
$call_stmt_outb="select if(sum(talk_sec) is null, 0, sum(talk_sec)) as total_talk, if (sum(wait_sec) is null, 0, sum(wait_sec)) as total_wait, if (sum(dispo_sec) is null, 0, sum(dispo_sec)) as total_dispo, status, campaign_id, count(*) as calls, 'OUTBOUND' as direction From vicidial_agent_log where event_time>=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["start_hour"].") and event_time<=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["end_hour"].") and user='$user' and lead_id>0 and lead_id is not null and talk_epoch is not null and comments!='INBOUND' $and_atomic_queue_campaigns_clause group by status, campaign_id ";
|
|
}
|
|
|
|
$call_stmt_inb="";
|
|
if ($atomic_queue_ingroups_str!="")
|
|
{
|
|
$vcl_uniqueid_stmt="select uniqueid, status, length_in_sec-queue_seconds from vicidial_closer_log $vicidial_closer_log_SQL and call_date+INTERVAL ceil(queue_seconds) SECOND>=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["start_hour"].") and call_date+INTERVAL ceil(queue_seconds) SECOND<=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["end_hour"].") and user='$user' and status!='AFTHRS'";
|
|
|
|
$vcl_uniqueid_stmt.=" and call_date>=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["start_hour"].")-INTERVAL 24 HOUR and call_date<=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["end_hour"].")+INTERVAL 24 HOUR";
|
|
# $DB=1;
|
|
if ($DB) {print "\n\n<!--\n $vcl_uniqueid_stmt \n//-->\n\n";}
|
|
|
|
$vcl_uniqueid_rslt=mysql_to_mysqli($vcl_uniqueid_stmt, $link);
|
|
$val_uniqueid_array=array();
|
|
while ($vcl_uniqueid_row=mysqli_fetch_row($vcl_uniqueid_rslt))
|
|
{
|
|
array_push($val_uniqueid_array, $vcl_uniqueid_row[0]);
|
|
$status=$vcl_uniqueid_row[1];
|
|
$talk_sec=$vcl_uniqueid_row[2];
|
|
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["calls"]++;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["talk_sec"]+=$talk_sec;
|
|
|
|
#na $user_groups_array["$user_group"]["calls"]++;
|
|
#na $user_groups_array["$user_group"]["talk_sec"]+=$talk_sec;
|
|
|
|
#na $locations_array["$location"]["calls"]++;
|
|
#na $locations_array["$location"]["talk_sec"]+=$talk_sec;
|
|
|
|
/* poached from AGENTS, not necessary
|
|
# Moved from below due to agent log not carrying uniqueid over - stopgap because this may still have gaps in the talk/dispo time
|
|
# due to uniqueid not carrying over
|
|
# INBOUND CALL COUNTS FOR USERS AND USER GROUPS MUST BE TALLIED HERE BECAUSE THE CORRELATION BETWEEN
|
|
if (in_array($status, $sale_array["$campaign_id"]) || in_array($status, $sale_array["SYSTEM"]))
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["sales"]++;
|
|
}
|
|
if (in_array($status, $human_ans_array["$campaign_id"]) || in_array($status, $human_ans_array["SYSTEM"]))
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["human_answered"]++;
|
|
}
|
|
if (in_array($status, $contact_array["$campaign_id"]) || in_array($status, $contact_array["SYSTEM"]))
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["contacts"]++;
|
|
}
|
|
*/
|
|
}
|
|
|
|
|
|
$call_stmt_inb="select if(sum(talk_sec) is null, 0, sum(talk_sec)) as total_talk, if (sum(wait_sec) is null, 0, sum(wait_sec)) as total_wait, if (sum(dispo_sec) is null, 0, sum(dispo_sec)) as total_dispo, status, campaign_id, count(*) as calls, 'INBOUND' as direction From vicidial_agent_log where event_time>=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["start_hour"].") and event_time<=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["end_hour"].") and user='$user' and lead_id>0 and lead_id is not null and talk_epoch is not null and comments='INBOUND' and uniqueid in ('".implode("', '", $val_uniqueid_array)."') group by status, campaign_id ";
|
|
}
|
|
|
|
$call_stmt=$call_stmt_outb.($call_stmt_outb!="" && $call_stmt_inb!="" ? " UNION " : "").$call_stmt_inb;
|
|
|
|
$call_rslt=mysql_to_mysqli($call_stmt, $link);
|
|
while($call_row=mysqli_fetch_array($call_rslt))
|
|
{
|
|
$call_direction=$call_row["direction"];
|
|
|
|
# Commented out IN INBOUND because counts were not accurate, moved up
|
|
if ($call_direction=="OUTBOUND")
|
|
{
|
|
#na $agent_sessions_array["$user"]["$start_event_date"]["calls"]+=$call_row["calls"];
|
|
$agent_sessions_array["$user"]["$start_event_date"]["talk_sec"]+=$call_row["total_talk"];
|
|
}
|
|
/* poached from AGENTS, not necessary
|
|
$agent_sessions_array["$user"]["$start_event_date"]["wait_sec"]+=$call_row["total_wait"];
|
|
$agent_sessions_array["$user"]["$start_event_date"]["dispo_sec"]+=$call_row["total_dispo"];
|
|
|
|
$campaign_id=$call_row["campaign_id"];
|
|
$status=$call_row["status"];
|
|
$agent_sessions_array["$user"]["$start_event_date"]["sales"]+=0;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["human_answered"]+=0;
|
|
$agent_sessions_array["$user"]["$start_event_date"]["contacts"]+=0;
|
|
|
|
# Moved up to atomic_queue_ingroups_str FOR INBOUND to try and ensure accurate call/status counts
|
|
if ($call_direction=="OUTBOUND")
|
|
{
|
|
if (in_array($status, $sale_array["$campaign_id"]) || in_array($status, $sale_array["SYSTEM"]))
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["sales"]+=$call_row["calls"];
|
|
}
|
|
if (in_array($status, $human_ans_array["$campaign_id"]) || in_array($status, $human_ans_array["SYSTEM"]))
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["human_answered"]+=$call_row["calls"];
|
|
}
|
|
if (in_array($status, $contact_array["$campaign_id"]) || in_array($status, $contact_array["SYSTEM"]))
|
|
{
|
|
$agent_sessions_array["$user"]["$start_event_date"]["contacts"]+=$call_row["calls"];
|
|
}
|
|
}
|
|
*/
|
|
}
|
|
|
|
|
|
/* poached from AGENTS, not necessary
|
|
## POPULATE AGENT HOUR ARRAY
|
|
$session_start_time=$agent_sessions_array["$user"]["$start_event_date"]["start_hour"];
|
|
$session_end_time=$agent_sessions_array["$user"]["$start_event_date"]["end_hour"];
|
|
|
|
while ($session_start_time<$session_end_time)
|
|
{
|
|
$hour_stmt="select date_format(from_unixtime($session_start_time), '%k'), date_format(from_unixtime($session_start_time), '%Y-%m-%d')";
|
|
$hour_rslt=mysql_to_mysqli($hour_stmt, $link);
|
|
$hour_row=mysqli_fetch_row($hour_rslt);
|
|
$hour=$hour_row[0];
|
|
$array_date=$hour_row[1];
|
|
$agent_date_hour_array["$array_date"]["$hour"]["$user"]=1;
|
|
|
|
$time_in_interval=(3600-($session_start_time%3600));
|
|
if (($session_start_time+$time_in_interval)>$session_end_time)
|
|
{
|
|
$time_in_interval=$session_end_time-$session_start_time;
|
|
}
|
|
$session_start_time+=$time_in_interval;
|
|
}
|
|
*/
|
|
|
|
/* poached from AGENTS, not necessary
|
|
## REMOVE NON-BILLABLE TIME FROM HOUR_ARRAY
|
|
$nonbill_stmt="select sub_status, pause_epoch, pause_sec, event_time from vicidial_agent_log where event_time>=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["start_hour"].") and event_time<=from_unixtime(".$agent_sessions_array["$user"]["$start_event_date"]["end_hour"].") and user='$user' and pause_sec>0 and sub_status is not null and sub_status not in ('BLANK')";
|
|
$nonbill_rslt=mysql_to_mysqli($nonbill_stmt, $link);
|
|
while ($nb_row=mysqli_fetch_row($nonbill_rslt))
|
|
{
|
|
if (!in_array($nb_row[0], $billable_pause_codes["$campaign_id"]) && !in_array($nb_row[0], $billable_pause_codes["SYSTEM"]))
|
|
{
|
|
$pause_start_time=$nb_row[1];
|
|
$pause_end_time=$nb_row[1]+$nb_row[2];
|
|
# print "$user - $nb_row[3] => $nb_row[0], $pause_start_time for $nb_row[2] seconds\n";
|
|
while ($pause_start_time<$pause_end_time)
|
|
{
|
|
$hour_stmt="select date_format(from_unixtime($pause_start_time), '%k'), date_format(from_unixtime($pause_start_time), '%Y-%m-%d')";
|
|
$hour_rslt=mysql_to_mysqli($hour_stmt, $link);
|
|
$hour_row=mysqli_fetch_row($hour_rslt);
|
|
$hour=$hour_row[0];
|
|
|
|
$time_in_interval=(3600-($pause_start_time%3600));
|
|
if (($pause_start_time+$time_in_interval)>$pause_end_time)
|
|
{
|
|
$time_in_interval=$pause_end_time-$pause_start_time;
|
|
}
|
|
$pause_start_time+=$time_in_interval;
|
|
}
|
|
}
|
|
}
|
|
*/
|
|
|
|
/* poached from AGENTS, not necessary
|
|
## GET TOTAL TIME AND MAX TIMES FOR HEADER REPORT
|
|
$total_agent_time+=$agent_sessions_array["$user"]["$start_event_date"]["duration"];
|
|
if ($agent_sessions_array["$user"]["$start_event_date"]["duration"]<$min_agent_time || !$min_agent_time)
|
|
{
|
|
$min_agent_time=$agent_sessions_array["$user"]["$start_event_date"]["duration"];
|
|
}
|
|
|
|
if ($agent_sessions_array["$user"]["$start_event_date"]["duration"]>$max_agent_time || !$max_agent_time)
|
|
{
|
|
$max_agent_time=$agent_sessions_array["$user"]["$start_event_date"]["duration"];
|
|
}
|
|
|
|
*/
|
|
}
|
|
}
|
|
}
|
|
|
|
# print_r($agent_sessions_array);
|
|
|
|
$HTML_output.="<!--\n";
|
|
foreach ($agent_sessions_array as $user => $sessions)
|
|
{
|
|
# print_r($sessions);
|
|
foreach($sessions as $interval_date => $session)
|
|
{
|
|
$key=date("F", strtotime("$interval_date"));
|
|
$HTML_output.=" $interval_date - $key\n";
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["duration"]+=$session["duration"];
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["pause_sec"]+=$session["pause_sec"];
|
|
$comparison_rslts["$current_queue_group_name"]["$key"]["talk_sec"]+=$session["talk_sec"];
|
|
}
|
|
}
|
|
$HTML_output.="//-->\n";
|
|
###################
|
|
|
|
|
|
# $occupancy=sprintf("%.1f", 100*MathZDC($total_talk_time, ($total_duration-$total_pause_time)));
|
|
|
|
# $svc_lvl_stmt="select sum(if(queue_seconds<=60, 1, 0)) as within_60 from vicidial_closer_log $vicidial_closer_log_SQL and (user!='VDCL')"; # and campaign_id in ($ingroup_str) and user in ('VDCL', $user_str)
|
|
# $svc_lvl_rslt=mysqli_query($link, $svc_lvl_stmt);
|
|
|
|
/*
|
|
while ($calls_row=mysqli_fetch_array($calls_rslt))
|
|
{
|
|
$total_calls++;
|
|
if (preg_match('/VDAD|VDCL/', $calls_row["user"])) # && preg_match('/^DROP$|TIMEOT|WAITTO|NANQUE/', $calls_row["status"])
|
|
{
|
|
$total_unanswered_calls++;
|
|
}
|
|
else
|
|
{
|
|
$total_answered_calls++;
|
|
}
|
|
}
|
|
*/
|
|
}
|
|
|
|
$rpt_sections=array("Offered", "Answered", "Average Speed to Answer", "Average Handle Time", "Abandoned", "Abandoned %", "Occupancy", "SLA"); #
|
|
$rpt_styles=array("offered_td", "answered_td", "avg_speed_td", "avg_handle_td", "abandoned_td", "abandoned_pct_td", "occupancy_td", "sla_td"); #
|
|
|
|
if ($y>0) {$HTML_output.="<BR><HR><BR>";}
|
|
$HTML_output.="<table id='report_table'>";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<th class='comparison_th'>PRS Onshore and Offshore</th>";
|
|
$HTML_output.="<th class='comparison_th'>$current_year</th>";
|
|
for ($m=1; $m<=12; $m++)
|
|
{
|
|
# $dateObj = DateTime::createFromFormat('!m', $m);
|
|
# $monthName = $dateObj->format('F');
|
|
$monthName = date("F", mktime(0, 0, 0, $m, 1, 2022));
|
|
$HTML_output.="<th class='comparison_th'>$monthName</th>";
|
|
}
|
|
$HTML_output.="<th class='comparison_th'>Total</th>";
|
|
$HTML_output.="</tr>";
|
|
|
|
for ($i=0; $i<count($rpt_sections); $i++)
|
|
{
|
|
|
|
$j=0;
|
|
foreach ($comparison_rslts as $queue => $data)
|
|
{
|
|
|
|
$HTML_output.="<tr class='".$rpt_styles[$i]."'>";
|
|
if ($j==0)
|
|
{
|
|
$HTML_output.="<td rowspan='".($rpt_sections[$i]=="SLA" ? ($section_rowspan+1) : $section_rowspan)."'>".$rpt_sections[$i]."</td>";
|
|
if ($rpt_sections[$i]=="SLA")
|
|
{
|
|
$HTML_output.="<td>Goal</td>";
|
|
for ($m=1; $m<=12; $m++)
|
|
{
|
|
$HTML_output.="<td align='center'>".(in_array($m, $comparison_months) ? "80%" : "-")."</td>";
|
|
}
|
|
$HTML_output.="<td align='center'>80%</td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="<tr class='".$rpt_styles[$i]."'>";
|
|
}
|
|
}
|
|
|
|
$HTML_output.="<td>".$queue."</td>";
|
|
$total_value=0;
|
|
$total_numerator=0;
|
|
$total_denominator=0;
|
|
for ($m=1; $m<=12; $m++)
|
|
{
|
|
#$dateObj = DateTime::createFromFormat('!m', $m);
|
|
#$monthName = $dateObj->format('F');
|
|
$monthName = date("F", mktime(0, 0, 0, $m, 1, 2022));
|
|
|
|
$value="";
|
|
if ($data["$monthName"])
|
|
{
|
|
switch($rpt_sections[$i])
|
|
{
|
|
case "Offered":
|
|
$value=$data["$monthName"]["offered"];
|
|
$total_value+=$value;
|
|
break;
|
|
case "Answered":
|
|
$value=$data["$monthName"]["answered"];
|
|
$total_value+=$value;
|
|
break;
|
|
case "Average Speed to Answer":
|
|
$value=sprintf("%.1f", MathZDC($data["$monthName"]["total_wait_time"], $data["$monthName"]["answered"]))."s";
|
|
$total_numerator+=$data["$monthName"]["total_wait_time"];
|
|
$total_denominator+=$data["$monthName"]["answered"];
|
|
break;
|
|
case "Average Handle Time":
|
|
$value=sprintf("%.1f", MathZDC($data["$monthName"]["total_handle_time"], $data["$monthName"]["answered"]))."s";
|
|
$total_numerator+=$data["$monthName"]["total_handle_time"];
|
|
$total_denominator+=$data["$monthName"]["answered"];
|
|
break;
|
|
case "Abandoned":
|
|
$value=$data["$monthName"]["abandoned"];
|
|
$total_value+=$value;
|
|
break;
|
|
case "Abandoned %":
|
|
$value=sprintf("%.1f", MathZDC((100*$data["$monthName"]["abandoned"]), $data["$monthName"]["offered"]))."%";
|
|
$total_numerator+=$data["$monthName"]["abandoned"];
|
|
$total_denominator+=$data["$monthName"]["offered"];
|
|
break;
|
|
case "Occupancy":
|
|
$value=sprintf("%.1f", 100*MathZDC($data["$monthName"]["talk_sec"], ($data["$monthName"]["duration"]-$data["$monthName"]["pause_sec"])))."%";
|
|
$total_numerator+=$data["$monthName"]["talk_sec"];
|
|
$total_denominator+=($data["$monthName"]["duration"]-$data["$monthName"]["pause_sec"]);
|
|
# $total_value+=$value;
|
|
break;
|
|
case "SLA":
|
|
$value=sprintf("%.1f", MathZDC((100*$data["$monthName"]["sla_calls"]), $data["$monthName"]["answered_inbound_calls"]))."%";
|
|
$total_numerator+=$data["$monthName"]["sla_calls"];
|
|
$total_denominator+=$data["$monthName"]["answered_inbound_calls"];
|
|
break;
|
|
}
|
|
}
|
|
$HTML_output.="<td align='center'>".($value ? $value : "-")."</td>";
|
|
}
|
|
|
|
switch($rpt_sections[$i])
|
|
{
|
|
case "Offered":
|
|
case "Answered":
|
|
case "Abandoned":
|
|
$HTML_output.="<td align='center'>".($total_value ? $total_value : "-")."</td>";
|
|
break;
|
|
case "Average Speed to Answer":
|
|
case "Average Handle Time":
|
|
$total_value=sprintf("%.1f", MathZDC($total_numerator, $total_denominator))."s";
|
|
$HTML_output.="<td align='center'>$total_value</td>";
|
|
break;
|
|
case "Abandoned %":
|
|
case "Occupancy":
|
|
case "SLA":
|
|
$total_value=sprintf("%.1f", MathZDC((100*$total_numerator), $total_denominator))."%";
|
|
$HTML_output.="<td align='center'>$total_value</td>";
|
|
break;
|
|
}
|
|
|
|
$HTML_output.="</tr>";
|
|
|
|
$j++;
|
|
}
|
|
# $HTML_output.="<td>".$rpt_sections[$i]."</td>";
|
|
|
|
|
|
}
|
|
$HTML_output.="</table>";
|
|
|
|
### SURVEY SECTION
|
|
$HTML_output.="<BR><table id='report_table'>";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<th class='comparison_th'>UHC Onshore and Offshore</th>";
|
|
$HTML_output.="<th class='comparison_th'>$current_year</th>";
|
|
$HTML_output.="<th class='comparison_th'>Survey Question</th>";
|
|
for ($i=1; $i<=12; $i++)
|
|
{
|
|
#$dateObj = DateTime::createFromFormat('!m', $i);
|
|
#$monthName = $dateObj->format('F');
|
|
$monthName = date("F", mktime(0, 0, 0, $i, 1, 2022));
|
|
$HTML_output.="<th class='comparison_th'>$monthName</th>";
|
|
}
|
|
$HTML_output.="<th class='comparison_th'>Total</th>";
|
|
$HTML_output.="</tr>";
|
|
|
|
$survey_sections=array("NPS Survey Average Scores");
|
|
$survey_styles=array("survey_td");
|
|
$section_rowspan=count($survey_ivr_groups);
|
|
|
|
#$survey_ivr_groups=array("561402", "561403");
|
|
#$survey_ivr_group_names=array("UHC-Survey-NPS-iVR", "UHC-Survey-Overall-iVR");
|
|
for ($i=0; $i<count($survey_sections); $i++)
|
|
{
|
|
|
|
$HTML_output.="<tr class='".$survey_styles[$i]."'>";
|
|
if ($i==0)
|
|
{
|
|
$HTML_output.="<td rowspan='".($survey_sections[$i]=="NPS Survey Average Scores" ? ($section_rowspan+1) : $section_rowspan)."'>".$survey_sections[$i]."</td>";
|
|
if ($survey_sections[$i]=="NPS Survey Average Scores")
|
|
{
|
|
$HTML_output.="<td>Goal</td>";
|
|
$HTML_output.="<td> </td>";
|
|
for ($m=1; $m<=12; $m++)
|
|
{
|
|
$HTML_output.="<td align='center'>".(in_array($m, $comparison_months) ? "10" : "-")."</td>";
|
|
}
|
|
$HTML_output.="<td align='center'>10</td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="<tr class='".$survey_styles[$i]."'>";
|
|
$HTML_output.="<td rowspan='".$section_rowspan."'>Onshore + Offshore</td>";
|
|
}
|
|
}
|
|
|
|
for ($j=0; $j<count($survey_ivr_groups); $j++)
|
|
{
|
|
$current_survey=$survey_ivr_groups[$j];
|
|
$current_survey_name=$survey_ivr_group_names[$j];
|
|
$HTML_output.="<td>".$current_survey." - ".$current_survey_name."</td>";
|
|
for ($m=1; $m<=12; $m++)
|
|
{
|
|
#$dateObj = DateTime::createFromFormat('!m', $m);
|
|
#$monthName = $dateObj->format('F');
|
|
$monthName = date("F", mktime(0, 0, 0, $m, 1, 2022));
|
|
|
|
$value="";
|
|
if (in_array($m, $comparison_months))
|
|
{
|
|
$survey_stmt="select avg(comment_b) from live_inbound_log where year(start_time)='$current_year' and month(start_time)='$m' and comment_b in ('0', '1', '2', '3', '4', '5', '6', '7', '8', '9', '10') and comment_d like '".$current_survey.">%'";
|
|
$survey_rslt=mysql_to_mysqli($survey_stmt, $link);
|
|
# $HTML_output.=$survey_stmt;
|
|
while ($survey_row=mysqli_fetch_array($survey_rslt))
|
|
{
|
|
$value=sprintf("%.2f", $survey_row[0]);
|
|
}
|
|
}
|
|
$HTML_output.="<td align='center'>".($value ? $value : "-")."</td>";
|
|
}
|
|
|
|
$survey_stmt="select avg(comment_b) from live_inbound_log where year(start_time)='$current_year' and month(start_time) in (".implode(", ", $comparison_months).") and comment_b in ('0', '1', '2', '3', '4', '5', '6', '7', '8', '9', '10') and comment_d like '".$current_survey.">%'";
|
|
$survey_rslt=mysql_to_mysqli($survey_stmt, $link);
|
|
# $HTML_output.=$survey_stmt;
|
|
while ($survey_row=mysqli_fetch_array($survey_rslt))
|
|
{
|
|
$value=sprintf("%.2f", $survey_row[0]);
|
|
}
|
|
$HTML_output.="<td align='center'>".($value ? $value : "-")."</td>";
|
|
|
|
$HTML_output.="</tr>";
|
|
}
|
|
}
|
|
$HTML_output.="</table>";
|
|
|
|
}
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
# select user, status, uniqueid From vicidial_closer_log where call_date>='2021-01-01 00:00:00' and call_date<='2021-01-31 23:59:59'and campaign_id in ('512101v', '') and time(call_date)>='00:00:00' and time(call_date)<='23:59:59' and status not in ('AFTHRS', 'NANQUE', 'QUEUE', 'XFER')
|
|
|
|
if ($DB) {$HTML_output.="<B>$calls_stmt</B>";}
|
|
|
|
$calls_rslt=mysqli_query($link, $calls_stmt);
|
|
|
|
|
|
|
|
if (file_exists('options.php'))
|
|
{
|
|
require('options.php');
|
|
}
|
|
|
|
$check_limit=2;
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
$NFB = '<b><font size=6 face="courier">';
|
|
$NFE = '</font></b>';
|
|
|
|
/*
|
|
(These are the queues exactly as they are named in VERM):
|
|
|
|
|
|
|
|
PRS:
|
|
|
|
514915v_USA_Shared (Named as �Onshore� in the report)
|
|
515915v_MLA_Shared (Named as �Offshore� in the report)
|
|
001_ALL_USA_MLA_DED_IN (Named as �Onshore + Offshore� in the report)
|
|
|
|
|
|
|
|
UHC:
|
|
|
|
512101v-USA-Ded-Inbound (Named as �Onshore� in the report)
|
|
515101v-MLA-Ded-Inbound (Named as �Offshore� in the report)
|
|
000001-ALL-USA-MLA-DED-IN (Named as �Onshore + Offshore� in the report)
|
|
|
|
|
|
|
|
By default, all of the above queues will be displayed in the following table format every time a query is run for specific Years and/or Months:
|
|
*/
|
|
?>
|
|
|
|
<script language="Javascript">
|
|
function CheckboxLimit(box_group, box_id, max_boxes)
|
|
{
|
|
var checked_boxes=0;
|
|
for (i = 0; i < document.getElementsByName(box_group).length; i++)
|
|
{
|
|
if(document.getElementsByName(box_group)[i].checked == true)
|
|
{
|
|
checked_boxes++;
|
|
}
|
|
}
|
|
if (checked_boxes>max_boxes)
|
|
{
|
|
document.getElementById(box_id).checked = false;
|
|
// alert("You are not allowed to select more than two years for this report.");
|
|
return false;
|
|
}
|
|
}
|
|
|
|
function SelectAll(box_group, master_box)
|
|
{
|
|
for (i = 0; i < document.getElementsByName(box_group).length; i++)
|
|
if(document.getElementById(master_box).checked == true)
|
|
{
|
|
document.getElementsByName(box_group)[i].checked = true;
|
|
}
|
|
else
|
|
{
|
|
document.getElementsByName(box_group)[i].checked = false;
|
|
}
|
|
}
|
|
|
|
function MultiSelectLimit(select_group, select_id, max_options)
|
|
{
|
|
var fieldName = document.getElementById(select_group);
|
|
var count = 0;
|
|
|
|
for (var i=0, iLen=fieldName.options.length; i<iLen; i++)
|
|
{
|
|
fieldName.options[i].selected ? count++ : null;
|
|
|
|
// Deselect the option.
|
|
if (count > max_options)
|
|
{
|
|
fieldName.options[i].selected = false;
|
|
}
|
|
}
|
|
CountMonthsYears();
|
|
}
|
|
|
|
function CountMonthsYears()
|
|
{
|
|
var months=0;
|
|
var years=0;
|
|
|
|
var year_menu = document.getElementById('comparison_years[]');
|
|
for (var i=0; i<year_menu.options.length; i++)
|
|
{
|
|
if (year_menu.options[i].selected)
|
|
{
|
|
months++;
|
|
}
|
|
}
|
|
|
|
var month_menu = document.getElementById('comparison_months[]');
|
|
for (var i=0; i<month_menu.options.length; i++)
|
|
{
|
|
if (month_menu.options[i].selected)
|
|
{
|
|
years++;
|
|
}
|
|
}
|
|
|
|
if (years>0 && months>0)
|
|
{
|
|
document.getElementById('estimated_time').innerHTML=(years*months*45)+" to "+(years*months*60);
|
|
}
|
|
}
|
|
|
|
function RunComparisonReport(realtime_override)
|
|
{
|
|
var full_report_var_str="";
|
|
if (realtime_override) {document.location.href='/vicidial/realtime_report.php'; exit;}
|
|
|
|
/*
|
|
var queue_menu = document.getElementById('vicidial_queue_groups[]');
|
|
for (var i=0; i<queue_menu.options.length; i++)
|
|
{
|
|
if (queue_menu.options[i].selected)
|
|
{
|
|
full_report_var_str+="&queue_groups[]="+queue_menu.options[i].value;
|
|
}
|
|
}
|
|
*/
|
|
|
|
var year_menu = document.getElementById('comparison_years[]');
|
|
for (var i=0; i<year_menu.options.length; i++)
|
|
{
|
|
if (year_menu.options[i].selected)
|
|
{
|
|
full_report_var_str+="&comparison_years[]="+year_menu.options[i].value;
|
|
}
|
|
}
|
|
|
|
var month_menu = document.getElementById('comparison_months[]');
|
|
for (var i=0; i<month_menu.options.length; i++)
|
|
{
|
|
if (month_menu.options[i].selected)
|
|
{
|
|
full_report_var_str+="&comparison_months[]="+month_menu.options[i].value;
|
|
}
|
|
}
|
|
|
|
// alert(full_report_var_str);
|
|
document.location.href=document.forms[0].action+"?submit_report=1&"+full_report_var_str;
|
|
}
|
|
</script>
|
|
|
|
<html>
|
|
<head>
|
|
<link rel="stylesheet" type="text/css" href="VERM_stylesheet.php">
|
|
<style type="text/css">
|
|
#report_table {
|
|
font-family: "Arial";
|
|
font-size: 10pt;
|
|
border-collapse: collapse;
|
|
width: 100%;
|
|
}
|
|
#report_table td, #report_table th {
|
|
border: 1px;
|
|
padding: 5px;
|
|
}
|
|
|
|
.comparison_th {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
font-weight: bold;
|
|
background: #808080;
|
|
color: #FFFFFF;
|
|
vertical-align: middle;
|
|
}
|
|
.offered_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #e2efd9;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.answered_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #deeaf6;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.avg_speed_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #f2f2f2;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.abandoned_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #fff2cc;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.abandoned_pct_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #fbe4d5;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.sla_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #f4b084;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.avg_handle_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #dbdbdb;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.occupancy_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #d0cece;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
.survey_td {
|
|
padding: 5px;
|
|
font-family: Arial, Helvetica, sans-serif;
|
|
color: black;
|
|
font-size: 10pt;
|
|
background: #FFFFFF;
|
|
color: #000000;
|
|
vertical-align: middle;
|
|
}
|
|
</style>
|
|
<script language="JavaScript" src="calendar_db.js"></script>
|
|
<!-- <script language="JavaScript" src="help.js"></script>
|
|
<script language="JavaScript" src="VERM_custom_form_functions.php"></script> //-->
|
|
<link rel="stylesheet" href="calendar.css">
|
|
|
|
<?php
|
|
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
echo "<TITLE>"._QXZ("$report_name")." - "._QXZ("Custom report form")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0 onload=\"CountMonthsYears()\">\n";
|
|
echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
|
|
|
|
$short_header=1;
|
|
|
|
require("../$SSadmin_web_directory/admin_header.php");
|
|
?>
|
|
|
|
|
|
<form name='VERM_custom_report' action="<?php echo $PHP_SELF; ?>" method="get">
|
|
<table id='admin_table' style='width:900px'>
|
|
<tr>
|
|
<th width='25%'><input type='button' class='actButton' value='<?php echo _QXZ("BACK TO HOME"); ?>' onClick="window.location.href='VERM_admin.php'"></th>
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<th width='25%'> </th>
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<th width='25%'><input type='button' class='actButton' value='<?php echo _QXZ("REALTIME REPORT"); ?>' onClick="RunComparisonReport('realtime')"></th>
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<th width='25%'><input type='button' class='refreshButton' value='↻' onClick="javascript:document.forms[0].reset(); document.getElementById('start_date').value='<?php echo $NOW_DAY; ?>'; document.getElementById('end_date').value='<?php echo $NOW_DAY; ?>'"></th>
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</tr>
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<tr>
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<td colspan='4' align='center'>
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<table style='width:900px' align='center'>
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<tr>
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<th><h2 class='admin_sub_header'><?php echo _QXZ("Inbound Comparison Report"); ?>:</h2></th>
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<th colspan='3'> </th>
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</tr>
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|
<!--
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<tr>
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<td align='right'><?php echo _QXZ("Queues"); ?>: </td>
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<td align='left'>
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<?php
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echo " <select multiple id='vicidial_queue_groups[]' name='vicidial_queue_groups[]' class='VERM_form_field' size=3>\n";
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echo $queue_groups_dropdown;
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echo " </select>\n";
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echo "$NWB#VERM_custom_report_queue$NWE";
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?>
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</td>
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</tr>
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//-->
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<tr>
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<td align='right'><?php echo _QXZ("Please select no more than two years for comparison"); ?>: </td>
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<td align='left'>
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|
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|
<?php
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$min_year_stmt="select year(min(call_date)) from vicidial_log where call_date>0";
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$min_year_rslt=mysql_to_mysqli($min_year_stmt, $link);
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$min_year_row=mysqli_fetch_row($min_year_rslt);
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$min_year=$min_year_row[0];
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|
echo "\t\t\t<select multiple id='comparison_years[]' name='comparison_years[]' class='VERM_form_field' size='".(date("Y")-$min_year+1)."' onClick='MultiSelectLimit(this.name, this.id, $check_limit)'>";
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for ($i=$min_year; $i<=date("Y"); $i++)
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|
{
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|
echo "\n\t\t\t\t<option value='$i' ".(in_array($i, $comparison_years) ? "selected" : "").">$i</option>";
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|
#echo "<input onClick='CheckboxLimit(this.name, this.id, $check_limit)' type='checkbox' name='comparison_years' id='comparison_years_$i' value='$i'>$i";
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|
#echo ($i<date("Y") ? "<BR>\n" : "");
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|
}
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|
echo "\n\t\t\t</select>\n";
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|
?>
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|
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|
</td>
|
|
<td align='right'><?php echo _QXZ("Please select months for comparison"); ?>: </td>
|
|
<td align='left'>
|
|
<!-- <input onClick="SelectAll('comparison_months', 'select_all_months')" type='checkbox' name='select_all_months' id='select_all_months'>Select/unselect all<BR> //-->
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|
|
|
|
|
<?php
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|
echo "\t\t\t<select multiple id='comparison_months[]' name='comparison_months[]' class='VERM_form_field' size='12' onClick='MultiSelectLimit(this.name, this.id, 12)'>";
|
|
for ($i=1; $i<=12; $i++)
|
|
{
|
|
$monthName = date('F', mktime(0,0,0,$i));
|
|
#echo "<input type='checkbox' name='comparison_months' id='comparison_years_$i' value='$i'>$monthName";
|
|
#echo ($i<12 ? "<BR>\n" : "");
|
|
echo "\n\t\t\t\t<option value='$i'".(in_array($i, $comparison_months) ? "selected" : "").">$monthName</option>";
|
|
}
|
|
echo "\n\t\t\t</select>\n";
|
|
?>
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|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
Estimated time to execute: <span id='estimated_time' name='estimated_time'>0</span> seconds
|
|
<BR><BR><input type='button' class='actButton' value='<?php echo _QXZ("RUN COMPARISON REPORT"); ?>' onClick='RunComparisonReport()'>
|
|
|
|
</td>
|
|
</tr>
|
|
<!--
|
|
<tr>
|
|
<th width='25%'><input type='button' class='actButton' value='<?php echo _QXZ("BACK TO HOME"); ?>' onClick="window.location.href='VERM_admin.php'"></th>
|
|
<th width='25%'><input type='button' class='actButton' value='<?php echo _QXZ("RUN COMPARISON REPORT"); ?>' onClick='RunComparisonReport()'></th>
|
|
<th width='25%'><input type='button' class='actButton' value='<?php echo _QXZ("REALTIME REPORT"); ?>' onClick="RunComparisonReport('realtime')"></th>
|
|
<th width='25%'><input type='button' class='refreshButton' value='↻' onClick="javascript:document.forms[0].reset(); document.getElementById('start_date').value='<?php echo $NOW_DAY; ?>'; document.getElementById('end_date').value='<?php echo $NOW_DAY; ?>'"></th>
|
|
</tr>
|
|
//-->
|
|
</table>
|
|
<?php
|
|
if (!$download_rpt) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
|
|
$end=date("U");
|
|
# echo $HTML_output;
|
|
|
|
echo "<font size='1'>Executed in ".($end-$start)." sec</font>";
|
|
?>
|
|
|
|
</form>
|
|
</body>
|
|
</html>
|