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0c4bf5e66be63c1d16d7c4863f8ab6d4ecf4457a
agc_2-X/www/vicidial/AST_DIDstats.php
T
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00

886 lines
26 KiB
PHP
Raw Blame History

<?php
# AST_DIDstats.php
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 90601-1443 - First build
# 100116-0620 - Bug fixes
# 100214-1421 - Sort menu alphabetically
# 100216-0042 - Added popup date selector
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
#
require("dbconnect.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
$PHP_AUTH_USER = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_PW);
if (strlen($shift)<2) {$shift='ALL';}
$report_name = 'Inbound DID Report';
$db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
}
##### END SETTINGS LOOKUP #####
###########################################
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysql_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect.php");
echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$reports_only_user=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$stmt="select did_id,did_pattern,did_description from vicidial_inbound_dids order by did_pattern;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $groups_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] = $row[0];
$group_patterns[$i] = $row[1];
$group_names[$i] = $row[2];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
$i++;
}
if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
{
$group_SQL = "''";
# $group_SQL = "group_id IN('')";
}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
# $group_SQL = "group_id IN($group_SQL)";
}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: black; background-color: #99FF99}
.red {color: black; background-color: #FF9999}
.orange {color: black; background-color: #FFCC99}
-->
</STYLE>
<?php
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
if ($DB > 0)
{
echo "<BR>\n";
echo "$group_ct|$group_string|$group_SQL\n";
echo "<BR>\n";
echo "$shift|$query_date|$end_date\n";
echo "<BR>\n";
}
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
echo "<TABLE BORDER=0 CELLPADDING=2 CELLSPACING=2><TR><TD align=center valign=top>\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'query_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "</TD><TD align=center valign=top>\n";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if (ereg("\|$groups[$o]\|",$group_string))
{echo "<option selected value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
else
{echo "<option value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD align=center valign=top>\n";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "<option value=\"DAYTIME\">DAYTIME</option>\n";
echo "<option value=\"10AM-6PM\">10AM-6PM</option>\n";
echo "<option value=\"9AM-1AM\">9AM-1AM</option>\n";
echo "<option value=\"845-1745\">845-1745</option>\n";
echo "<option value=\"1745-100\">1745-100</option>\n";
echo "</SELECT>\n";
echo "</TD><TD align=center valign=top>\n";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=3311&did_id=$group[0]\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</TD></TR></TABLE>\n";
echo "</FORM>\n";
echo "<PRE><FONT SIZE=2>";
if (!$group)
{
echo "\n\n";
echo "PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
}
else
{
### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
if ($shift == 'AM')
{
# $time_BEGIN=$AM_shift_BEGIN;
# $time_END=$AM_shift_END;
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
# if (strlen($time_END) < 6) {$time_END = "15:15:00";}
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "11:59:59";}
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
# if (strlen($time_END) < 6) {$time_END = "11:59:59";}
}
if ($shift == 'PM')
{
# $time_BEGIN=$PM_shift_BEGIN;
# $time_END=$PM_shift_END;
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
# if (strlen($time_END) < 6) {$time_END = "23:15:00";}
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
if ($shift == 'DAYTIME')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
}
if ($shift == '10AM-6PM')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
if (strlen($time_END) < 6) {$time_END = "17:59:59";}
}
if ($shift == '9AM-1AM')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
}
if ($shift == '845-1745')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
if (strlen($time_END) < 6) {$time_END = "17:44:59";}
}
if ($shift == '1745-100')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
$SQdate_ARY = explode(' ',$query_date_BEGIN);
$SQday_ARY = explode('-',$SQdate_ARY[0]);
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
$EQdate_ARY = explode(' ',$query_date_END);
$EQday_ARY = explode('-',$EQdate_ARY[0]);
$EQtime_ARY = explode(':',$EQdate_ARY[1]);
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
$DURATIONsec = ($EQepoch - $SQepoch);
$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
{
$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
$query_date_END = date("Y-m-d H:i:s", $EQepoch);
$DURATIONday++;
}
echo "Inbound DID Report $NOW_TIME\n";
echo "\n";
echo "Time range $DURATIONday days: $query_date_BEGIN to $query_date_END\n\n";
#echo "Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
$d=0;
while ($d < $DURATIONday)
{
$dSQepoch = ($SQepoch + ($d * 86400) );
$dEQepoch = ($SQepochDAY + ($EQsec + ($d * 86400) ) );
if ($EQsec < $SQsec)
{
$dEQepoch = ($dEQepoch + 86400);
}
$daySTART[$d] = date("Y-m-d H:i:s", $dSQepoch);
$dayEND[$d] = date("Y-m-d H:i:s", $dEQepoch);
$d++;
}
##########################################################################
######### CALCULATE ALL OF THE 15-MINUTE PERIODS NEEDED FOR ALL DAYS ####
### BUILD HOUR:MIN DISPLAY ARRAY ###
$i=0;
$h=4;
$j=0;
$Zhour=1;
$active_time=0;
$hour = ($SQtime_ARY[0] - 1);
$startSEC = ($SQsec - 900);
$endSEC = ($SQsec - 1);
if ($SQtime_ARY[1] > 14)
{
$h=1;
$hour++;
if ($hour < 10) {$hour = "0$hour";}
}
if ($SQtime_ARY[1] > 29) {$h=2;}
if ($SQtime_ARY[1] > 44) {$h=3;}
while ($i < 96)
{
$startSEC = ($startSEC + 900);
$endSEC = ($endSEC + 900);
$time = ' ';
if ($h >= 4)
{
$hour++;
if ($Zhour == '00')
{
$startSEC=0;
$endSEC=899;
}
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$Stime="$hour:00";
$Etime="$hour:15";
$time = "+$Stime-$Etime+";
}
if ($h == 1)
{
$Stime="$hour:15";
$Etime="$hour:30";
$time = " $Stime-$Etime ";
}
if ($h == 2)
{
$Stime="$hour:30";
$Etime="$hour:45";
$time = " $Stime-$Etime ";
}
if ($h == 3)
{
$Zhour=$hour;
$Zhour++;
if ($Zhour < 10) {$Zhour = "0$Zhour";}
if ($Zhour == 24) {$Zhour = "00";}
$Stime="$hour:45";
$Etime="$Zhour:00";
$time = " $Stime-$Etime ";
if ($Zhour == '00')
{$hour = ($Zhour - 1);}
}
if ( ( ($startSEC >= $SQsec) and ($endSEC <= $EQsec) and ($EQsec > $SQsec) ) or
( ($startSEC >= $SQsec) and ($EQsec < $SQsec) ) or
( ($endSEC <= $EQsec) and ($EQsec < $SQsec) ) )
{
$HMdisplay[$j] = $time;
$HMstart[$j] = $Stime;
$HMend[$j] = $Etime;
$HMSepoch[$j] = $startSEC;
$HMEepoch[$j] = $endSEC;
$j++;
}
$h++;
$i++;
}
$TOTintervals = $j;
### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
$stmt="select UNIX_TIMESTAMP(call_date),extension from vicidial_did_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and did_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$records_to_grab = mysql_num_rows($rslt);
$i=0;
$extension[0]='';
while ($i < $records_to_grab)
{
$row=mysql_fetch_row($rslt);
$dt[$i] = 0;
$ut[$i] = ($row[0] - $SQepochDAY);
$extension[$i] = $row[1];
while($ut[$i] >= 86400)
{
$ut[$i] = ($ut[$i] - 86400);
$dt[$i]++;
}
if ( ($ut[$i] <= $EQsec) and ($EQsec < $SQsec) )
{
$dt[$i] = ($dt[$i] - 1);
}
$i++;
}
### Find default route
$default_route='';
$stmt="select did_route from vicidial_inbound_dids where did_pattern='default';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$Drecords_to_grab = mysql_num_rows($rslt);
if ($Drecords_to_grab > 0)
{
$row=mysql_fetch_row($rslt);
$default_route = $row[0];
}
###################################################
### TOTALS DID SUMMARY SECTION ###
if (strlen($extension[0]) > 0)
{
echo "DID Summary:\n";
echo "+--------------------+--------------------------------+------------+------------+\n";
echo "| DID | DESCRIPTION | ROUTE | CALLS |\n";
echo "+--------------------+--------------------------------+------------+------------+\n";
$stats_array = array_group_count($extension, 'desc');
$stats_array_ct = count($stats_array);
$d=0;
while ($d < $stats_array_ct)
{
$stat_description = ' *** default *** ';
$stat_route = $default_route;
$stat_record_array = explode(' ',$stats_array[$d]);
$stat_count = ($stat_record_array[0] + 0);
$stat_pattern = $stat_record_array[1];
$stmt="select did_description,did_route from vicidial_inbound_dids where did_pattern='$stat_pattern';";
$rslt=mysql_query($stmt, $link);
$details_to_grab = mysql_num_rows($rslt);
if ($details_to_grab > 0)
{
$row=mysql_fetch_row($rslt);
$stat_description = $row[0];
$stat_route = $row[1];
}
$totCALLS = ($totCALLS + $stat_count);
$stat_pattern = sprintf("%-18s", $stat_pattern);
$stat_description = sprintf("%-30s", $stat_description);
while (strlen($stat_description) > 30) {$stat_description = eregi_replace(".$",'',$stat_description);}
$stat_route = sprintf("%-10s", $stat_route);
$stat_count = sprintf("%10s", $stat_count);
$stat_pattern = "<a href=\"admin.php?ADD=3311&did_pattern=$stat_pattern\">$stat_pattern</a>";
echo "| $stat_pattern | $stat_description | $stat_route | $stat_count |\n";
$d++;
}
$FtotCALLS = sprintf("%10s", $totCALLS);
echo "+--------------------+--------------------------------+------------+------------+\n";
echo "| TOTALS | $FtotCALLS |\n";
echo "+------------------------------------------------------------------+------------+\n";
}
### PARSE THROUGH ALL RECORDS AND GENERATE STATS ###
$MT[0]='0';
$totCALLS=0;
$totCALLSmax=0;
$totCALLSdate=$MT;
$qrtCALLS=$MT;
$qrtCALLSavg=$MT;
$qrtCALLSmax=$MT;
$j=0;
while ($j < $TOTintervals)
{
$jd__0[$j]=0; $jd_20[$j]=0; $jd_40[$j]=0; $jd_60[$j]=0; $jd_80[$j]=0; $jd100[$j]=0; $jd120[$j]=0; $jd121[$j]=0;
$Phd__0[$j]=0; $Phd_20[$j]=0; $Phd_40[$j]=0; $Phd_60[$j]=0; $Phd_80[$j]=0; $Phd100[$j]=0; $Phd120[$j]=0; $Phd121[$j]=0;
$qrtCALLS[$j]=0; $qrtCALLSmax[$j]=0;
$i=0;
while ($i < $records_to_grab)
{
if ( ($ut[$i] >= $HMSepoch[$j]) and ($ut[$i] <= $HMEepoch[$j]) )
{
$totCALLS++;
$qrtCALLS[$j]++;
$dtt = $dt[$i];
$totCALLSdate[$dtt]++;
if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
if ($qs[$i] == 0) {$hd__0[$j]++;}
if ( ($qs[$i] > 0) and ($qs[$i] <= 20) ) {$hd_20[$j]++;}
if ( ($qs[$i] > 20) and ($qs[$i] <= 40) ) {$hd_40[$j]++;}
if ( ($qs[$i] > 40) and ($qs[$i] <= 60) ) {$hd_60[$j]++;}
if ( ($qs[$i] > 60) and ($qs[$i] <= 80) ) {$hd_80[$j]++;}
if ( ($qs[$i] > 80) and ($qs[$i] <= 100) ) {$hd100[$j]++;}
if ( ($qs[$i] > 100) and ($qs[$i] <= 120) ) {$hd120[$j]++;}
if ($qs[$i] > 120) {$hd121[$j]++;}
}
$i++;
}
$j++;
}
###################################################
### TOTALS DATE SUMMARY SECTION ###
echo "\nDate Summary:\n";
echo "+-------------------------------------------+--------+\n";
echo "| SHIFT | |\n";
echo "| DATE-TIME RANGE | CALLS |\n";
echo "+-------------------------------------------+--------+\n";
$d=0;
while ($d < $DURATIONday)
{
if ($totCALLSdate[$d] < 1) {$totCALLSdate[$d]=0;}
if ($totCALLSsecDATE[$d] > 0)
{
$totCALLSavgDATE[$d] = ($totCALLSsecDATE[$d] / $totCALLSdate[$d]);
$totTIME_M = ($totCALLSsecDATE[$d] / 60);
$totTIME_M_int = round($totTIME_M, 2);
$totTIME_M_int = intval("$totTIME_M");
$totTIME_S = ($totTIME_M - $totTIME_M_int);
$totTIME_S = ($totTIME_S * 60);
$totTIME_S = round($totTIME_S, 0);
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
$totTIME_MS = "$totTIME_M_int:$totTIME_S";
$totTIME_MS = sprintf("%8s", $totTIME_MS);
}
else
{
$totCALLSavgDATE[$d] = 0;
$totTIME_MS=' ';
}
if ($totCALLSdate[$d] < 1)
{$totCALLSdate[$d]='';}
$totCALLSdate[$d] = sprintf("%6s", $totCALLSdate[$d]);
echo "| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] |\n";
$d++;
}
$FtotCALLS = sprintf("%6s", $totCALLS);
echo "+-------------------------------------------+--------+\n";
echo "| TOTALS | $FtotCALLS |\n";
echo "+-------------------------------------------+--------+\n";
## FORMAT OUTPUT ##
$i=0;
$hi_hour_count=0;
$hi_hold_count=0;
while ($i < $TOTintervals)
{
if ($qrtCALLS[$i] > 0)
{$qrtCALLSavg[$i] = ($qrtCALLSsec[$i] / $qrtCALLS[$i]);}
if ($qrtCALLS[$i] > $hi_hour_count)
{$hi_hour_count = $qrtCALLS[$i];}
$i++;
}
if ($hi_hour_count < 1)
{$hour_multiplier = 0;}
else
{$hour_multiplier = (70 / $hi_hour_count);}
if ($hi_hold_count < 1)
{$hold_multiplier = 0;}
else
{$hold_multiplier = (70 / $hi_hold_count);}
###################################################################
######### HOLD TIME, CALL AND DROP STATS 15-MINUTE INCREMENTS ####
echo "\n";
echo "---------- HOLD TIME, CALL AND DROP STATS\n";
echo "<FONT SIZE=0>";
echo "<!-- HICOUNT CALLS: $hi_hour_count|$hour_multiplier -->";
echo "<!-- HICOUNT HOLD: $hi_hold_count|$hold_multiplier -->\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 72)
{
if ( ($k < 1) or ($hour_multiplier <= 0) )
{$scale_num = 70;}
else
{
$TMPscale_num=(73 / $hour_multiplier);
$TMPscale_num = round($TMPscale_num, 0);
$scale_num=($k / $hour_multiplier);
$scale_num = round($scale_num, 0);
}
$tmpscl = "$call_scale$TMPscale_num";
if ( ($Mk >= 4) or (strlen($tmpscl)==73) )
{
$Mk=0;
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
$k=1;
$Mk=0;
$hold_scale = '0';
while ($k <= 72)
{
if ( ($k < 1) or ($hold_multiplier <= 0) )
{$scale_num = 70;}
else
{
$TMPscale_num=(73 / $hold_multiplier);
$TMPscale_num = round($TMPscale_num, 0);
$scale_num=($k / $hold_multiplier);
$scale_num = round($scale_num, 0);
}
$tmpscl = "$hold_scale$TMPscale_num";
if ( ($Mk >= 4) or (strlen($tmpscl)==73) )
{
$Mk=0;
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$hold_scale .= "$scale_num";
}
else
{
$hold_scale .= " ";
$k++; $Mk++;
}
}
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
echo "| TIME | CALLS HANDLED | |\n";
echo "| 15 MIN INT |$call_scale| TOTAL |\n";
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
$i=0;
while ($i < $TOTintervals)
{
$char_counter=0;
### BEGIN HOLD TIME TOTALS GRAPH ###
$Ghour_count = $qrtCALLS[$i];
if ($Ghour_count > 0) {$no_lines_yet=0;}
$Gavg_hold = $qrtQUEUEavg[$i];
if ($Gavg_hold < 1)
{
if ($i < 0)
{
$do_nothing=1;
}
else
{
$TOT_lines++;
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
echo "|$HMdisplay[$i]|";
# $k=0; while ($k <= 22) {echo " "; $k++;}
# echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
}
}
else
{
$TOT_lines++;
$no_lines_yet=0;
$Xavg_hold = ($Gavg_hold * $hold_multiplier);
$Yavg_hold = (19 - $Xavg_hold);
$qrtQUEUEavg[$i] = sprintf("%5s", $qrtQUEUEavg[$i]);
$qrtQUEUEmax[$i] = sprintf("%5s", $qrtQUEUEmax[$i]);
# echo "|$HMdisplay[$i]|<SPAN class=\"orange\">";
echo "|$HMdisplay[$i]|";
# $k=0; while ($k <= $Xavg_hold) {echo "*"; $k++; $char_counter++;}
# if ($char_counter >= 22) {echo "H</SPAN>"; $char_counter++;}
# else {echo "*H</SPAN>"; $char_counter++; $char_counter++;}
# $k=0; while ($k <= $Yavg_hold) {echo " "; $k++; $char_counter++;}
# while ($char_counter <= 22) {echo " "; $char_counter++;}
# echo "| $qrtQUEUEavg[$i] | $qrtQUEUEmax[$i] |";
}
### END HOLD TIME TOTALS GRAPH ###
$char_counter=0;
### BEGIN CALLS TOTALS GRAPH ###
$Ghour_count = $qrtCALLS[$i];
if ($Ghour_count < 1)
{
if ($i < 0)
{
$do_nothing=1;
}
else
{
if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
# echo " |";
$k=0; while ($k <= 72) {echo " "; $k++;}
echo "| $qrtCALLS[$i] |\n";
}
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (69 - $Xhour_count);
$Gdrop_count = $qrtDROPS[$i];
if ($Gdrop_count < 1)
{
if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
echo "<SPAN class=\"green\">";
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
if ($char_counter > 71) {echo "C</SPAN>"; $char_counter++;}
else {echo "*C</SPAN>"; $char_counter++; $char_counter++;}
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 72) {echo " "; $char_counter++;}
echo "| $qrtCALLS[$i] |\n";
}
else
{
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
if ($qrtCALLS[$i] < 1) {$qrtCALLS[$i]='';}
$qrtCALLS[$i] = sprintf("%5s", $qrtCALLS[$i]);
$qrtDROPS[$i] = sprintf("%5s", $qrtDROPS[$i]);
echo "<SPAN class=\"red\">";
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
echo "C</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 72) {echo " "; $char_counter++;}
echo "| $qrtCALLS[$i] |\n";
}
}
### END CALLS TOTALS GRAPH ###
$i++;
}
if ($totQUEUEsec > 0)
{$totQUEUEavgRAW = ($totCALLS / $totQUEUEsec);}
else
{$totQUEUEavgRAW = 0;}
$totQUEUEavg = sprintf("%5s", $totQUEUEavg);
while (strlen($totQUEUEavg)>5) {$totQUEUEavg = ereg_replace(".$",'',$totQUEUEavg);}
$totQUEUEmax = sprintf("%5s", $totQUEUEmax);
while (strlen($totQUEUEmax)>5) {$totQUEUEmax = ereg_replace(".$",'',$totQUEUEmax);}
$totDROPS = sprintf("%5s", $totDROPS);
$totCALLS = sprintf("%5s", $totCALLS);
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
echo "| TOTAL | | $totCALLS |\n";
echo "+-------------+-------------------------------------------------------------------------+-------+\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds|$db_source\n";
}
?>
</PRE>
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