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0c4bf5e66be63c1d16d7c4863f8ab6d4ecf4457a
agc_2-X/www/vicidial/AST_VDADstats.php
T
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00

1567 lines
55 KiB
PHP
Raw Blame History

<?php
# AST_VDADstats.php
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 60619-1718 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page
# 61215-1139 - Added drop percentage of answered and round-2 decimal
# 71008-1436 - Added shift to be defined in dbconnect.php
# 71218-1155 - Added end_date for multi-day reports
# 80430-1920 - Added Customer hangup cause stats
# 80620-0031 - Fixed human answered calculation for drop perfentage
# 80709-0230 - Added time stats to call statuses
# 80717-2118 - Added calls/hour out of agent login time in status summary
# 80722-2049 - Added Status Category stats
# 81109-2341 - Added Productivity Rating
# 90225-1140 - Changed to multi-campaign capability
# 90310-2034 - Admin header
# 90508-0644 - Changed to PHP long tags
# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
# 90608-0251 - Added optional carrier codes stats, made graph at bottom optional
# 90806-0001 - Added CI(Customer Interaction/Human Answered) stats, added option to add inbound rollover stats to these
# 90827-1154 - Added List ID breakdown of calls
# 91222-0843 - Fixed ALL-CAMPAIGNS inbound rollover issue(bug #262), and some other bugs
# 100202-1034 - Added statuses to no-answer section
# 100214-1421 - Sort menu alphabetically
# 100216-0042 - Added popup date selector
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
# 100814-2307 - Added display of preset dials if presets are enabled in the campaign
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
#
header ("Content-type: text/html; charset=utf-8");
require("dbconnect.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];}
elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];}
if (isset($_GET["outbound_rate"])) {$outbound_rate=$_GET["outbound_rate"];}
elseif (isset($_POST["outbound_rate"])) {$outbound_rate=$_POST["outbound_rate"];}
if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];}
elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];}
if (isset($_GET["carrier_stats"])) {$carrier_stats=$_GET["carrier_stats"];}
elseif (isset($_POST["carrier_stats"])) {$carrier_stats=$_POST["carrier_stats"];}
if (isset($_GET["bottom_graph"])) {$bottom_graph=$_GET["bottom_graph"];}
elseif (isset($_POST["bottom_graph"])) {$bottom_graph=$_POST["bottom_graph"];}
if (isset($_GET["agent_hours"])) {$agent_hours=$_GET["agent_hours"];}
elseif (isset($_POST["agent_hours"])) {$agent_hours=$_POST["agent_hours"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
if (strlen($shift)<2) {$shift='ALL';}
if (strlen($bottom_graph)<2) {$bottom_graph='NO';}
if (strlen($carrier_stats)<2) {$carrier_stats='NO';}
if (strlen($include_rollover)<2) {$include_rollover='NO';}
$report_name = 'Outbound Calling Report';
$db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
}
##### END SETTINGS LOOKUP #####
###########################################
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysql_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect.php");
echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
##### SERVER CARRIER LOGGING LOOKUP #####
$stmt = "SELECT count(*) FROM servers where carrier_logging_active='Y' and max_vicidial_trunks > 0;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$srv_conf_ct = mysql_num_rows($rslt);
if ($srv_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$carrier_logging_active = $row[0];
}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$reports_only_user=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$i++;
}
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!eregi("-ALL",$LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
}
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$campaigns_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $campaigns_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] = $row[0];
$group_names[$i] = $row[1];
if (ereg("-ALL",$group_string) )
{$group[$i] = $groups[$i];}
$i++;
}
$rollover_groups_count=0;
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
}
if (eregi("YES",$include_rollover))
{
$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$in_groups_to_print = mysql_num_rows($rslt);
if ($in_groups_to_print > 0)
{
$row=mysql_fetch_row($rslt);
$group_drop_SQL .= "'$row[0]',";
$rollover_groups_count++;
}
}
$i++;
}
if (strlen($group_drop_SQL) < 2)
{$group_drop_SQL = "''";}
if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) or (strlen($group_string) < 2) )
{
$group_SQL = "$LOGallowed_campaignsSQL";
$group_drop_SQL = "";
}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
$group_drop_SQL = eregi_replace(",$",'',$group_drop_SQL);
$both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
$both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
$group_SQLand = "and campaign_id IN($group_SQL)";
$group_SQL = "where campaign_id IN($group_SQL)";
$group_drop_SQLand = "and campaign_id IN($group_drop_SQL)";
$group_drop_SQL = "where campaign_id IN($group_drop_SQL)";
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysql_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
$customer_interactive_statuses='';
$stmt="select status from vicidial_statuses where human_answered='Y';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysql_fetch_row($rslt);
$customer_interactive_statuses .= "'$row[0]',";
$i++;
}
$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysql_fetch_row($rslt);
$customer_interactive_statuses .= "'$row[0]',";
$i++;
}
if (strlen($customer_interactive_statuses)>2)
{$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);}
else
{$customer_interactive_statuses="''";}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
echo "<INPUT TYPE=HIDDEN NAME=agent_hours VALUE=\"$agent_hours\">\n";
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=HIDDEN NAME=outbound_rate VALUE=\"$outbound_rate\">\n";
echo "<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
echo "<INPUT TYPE=HIDDEN NAME=print_calls VALUE=\"$print_calls\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'query_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
if (eregi("--ALL--",$group_string))
{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
$o=0;
while ($campaigns_to_print > $o)
{
if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>";
echo "Include Drop &nbsp; <BR>Rollover:<BR>";
echo "<SELECT SIZE=1 NAME=include_rollover>\n";
echo "<option selected value=\"$include_rollover\">$include_rollover</option>\n";
echo "<option value=\"YES\">YES</option>\n";
echo "<option value=\"NO\">NO</option>\n";
echo "</SELECT>\n";
echo "<BR>Bottom Graph: &nbsp; <BR>\n";
echo "<SELECT SIZE=1 NAME=bottom_graph>\n";
echo "<option selected value=\"$bottom_graph\">$bottom_graph</option>\n";
echo "<option value=\"YES\">YES</option>\n";
echo "<option value=\"NO\">NO</option>\n";
echo "</SELECT><BR>\n";
if ($carrier_logging_active > 0)
{
echo "</TD><TD VALIGN=TOP>Carrier Stats: &nbsp; <BR>";
echo "<SELECT SIZE=1 NAME=carrier_stats>\n";
echo "<option selected value=\"$carrier_stats\">$carrier_stats</option>\n";
echo "<option value=\"YES\">YES</option>\n";
echo "<option value=\"NO\">NO</option>\n";
echo "</SELECT>\n";
}
echo "</TD><TD VALIGN=TOP>Shift: &nbsp; <BR>";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT><BR><BR>\n";
echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
if (strlen($group[0]) > 1)
{
echo " <a href=\"./admin.php?ADD=34&campaign_id=$group[0]\">MODIFY</a> | \n";
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
}
else
{
echo " <a href=\"./admin.php?ADD=10\">CAMPAIGNS</a> | \n";
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
}
echo "</TD></TR></TABLE>";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if (strlen($group[0]) < 1)
{
echo "\n\n";
echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n";
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
$OUToutput = '';
$OUToutput .= "Outbound Calling Stats $NOW_TIME\n";
$OUToutput .= "\n";
$OUToutput .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
$OUToutput .= "---------- TOTALS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTALcallsRAW = $row[0];
$TOTALsec = $row[1];
$inTOTALcallsRAW=0;
if (eregi("YES",$include_rollover))
{
$length_in_secZ=0;
$queue_secondsZ=0;
$agent_alert_delayZ=0;
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_printZ = mysql_num_rows($rslt);
$y=0;
while ($y < $INallcalls_to_printZ)
{
$row=mysql_fetch_row($rslt);
$length_in_secZ = $row[0];
$queue_secondsZ = $row[1];
$agent_alert_delayZ = $row[2];
$TOTALdelay = round($agent_alert_delayZ / 1000);
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
if ($thiscallsec < 0)
{$thiscallsec = 0;}
$inTOTALsec = ($inTOTALsec + $thiscallsec);
$y++;
}
$inTOTALcallsRAW = $y;
$TOTALsec = ($TOTALsec + $inTOTALsec);
$inTOTALcalls = sprintf("%10s", $inTOTALcallsRAW);
}
$TOTALcalls = sprintf("%10s", $TOTALcallsRAW);
if ( ($row[0] < 1) or ($TOTALsec < 1) )
{$average_call_seconds = ' 0';}
else
{
$average_call_seconds = ($TOTALsec / $TOTALcallsRAW);
$average_call_seconds = round($average_call_seconds, 2);
$average_call_seconds = sprintf("%10s", $average_call_seconds);
}
$OUToutput .= "Total Calls placed from this Campaign: $TOTALcalls\n";
$OUToutput .= "Average Call Length for all Calls in seconds: $average_call_seconds\n";
if (eregi("YES",$include_rollover))
{$OUToutput .= "Calls that went to rollover In-Group: $inTOTALcalls\n";}
$OUToutput .= "\n";
$OUToutput .= "---------- HUMAN ANSWERS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$CIcallsRAW = $row[0];
$CIsec = $row[1];
if (eregi("YES",$include_rollover))
{
$length_in_secZ=0;
$queue_secondsZ=0;
$agent_alert_delayZ=0;
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and vicidial_closer_log.status IN($customer_interactive_statuses) $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_printZ = mysql_num_rows($rslt);
$y=0;
while ($y < $INallcalls_to_printZ)
{
$row=mysql_fetch_row($rslt);
$length_in_secZ = $row[0];
$queue_secondsZ = $row[1];
$agent_alert_delayZ = $row[2];
$CIdelay = round($agent_alert_delayZ / 1000);
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
if ($thiscallsec < 0)
{$thiscallsec = 0;}
$inCIsec = ($inCIsec + $thiscallsec);
$y++;
}
$inCIcallsRAW = $y;
$CIsec = ($CIsec + $inCIsec);
$CIcallsRAW = ($CIcallsRAW + $inCIcallsRAW);
}
$CIcalls = sprintf("%10s", $CIcallsRAW);
if ( ($CIcallsRAW < 1) or ($CIsec < 1) )
{$average_ci_seconds = ' 0';}
else
{
$average_ci_seconds = ($CIsec / $CIcallsRAW);
$average_ci_seconds = round($average_ci_seconds, 2);
$average_ci_seconds = sprintf("%10s", $average_ci_seconds);
}
$CIsec = sec_convert($CIsec,'H');
$OUToutput .= "Total Human Answered calls for this Campaign: $CIcalls\n";
$OUToutput .= "Average Call Length for all HA in seconds: $average_ci_seconds Total Time: $CIsec\n";
$OUToutput .= "\n";
$OUToutput .= "---------- DROPS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$DROPcalls = sprintf("%10s", $row[0]);
$DROPcallsRAW = $row[0];
$DROPseconds = $row[1];
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$stmt = "SELECT distinct status,status_name,human_answered,category from vicidial_campaign_statuses $group_SQL;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$camp_ANS_STAT_SQL = eregi_replace(",$",'',$camp_ANS_STAT_SQL);
$stmt="select count(*) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN($camp_ANS_STAT_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$ANSWERcalls = $row[0];
if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
{$DROPpercent = '0';}
else
{
$DROPpercent = (($DROPcallsRAW / $TOTALcalls) * 100);
$DROPpercent = round($DROPpercent, 2);
}
if ( ($DROPcalls < 1) or ($ANSWERcalls < 1) )
{$DROPANSWERpercent = '0';}
else
{
$DROPANSWERpercent = (($DROPcallsRAW / $ANSWERcalls) * 100);
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
}
if ( ($DROPseconds < 1) or ($DROPcallsRAW < 1) )
{$average_hold_seconds = ' 0';}
else
{
$average_hold_seconds = ($DROPseconds / $DROPcallsRAW);
$average_hold_seconds = round($average_hold_seconds, 2);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
}
$OUToutput .= "Total Outbound DROP Calls: $DROPcalls $DROPpercent%\n";
$OUToutput .= "Percent of DROP Calls taken out of Answers: $DROPcalls / $ANSWERcalls $DROPANSWERpercent%\n";
if (eregi("YES",$include_rollover))
{
if ( ($DROPcalls < 1) or ($CIcallsRAW < 1) )
{$inDROPANSWERpercent = '0';}
else
{
$inDROPANSWERpercent = (($DROPcallsRAW / $CIcallsRAW) * 100);
$inDROPANSWERpercent = round($inDROPANSWERpercent, 2);
}
$OUToutput .= "Percent of DROP/Answer Calls with Rollover: $DROPcalls / $CIcallsRAW $inDROPANSWERpercent%\n";
}
$OUToutput .= "Average Length for DROP Calls in seconds: $average_hold_seconds\n";
$stmt = "select closer_campaigns from vicidial_campaigns $group_SQL;";
$rslt=mysql_query($stmt, $link);
$ccamps_to_print = mysql_num_rows($rslt);
$c=0;
while ($ccamps_to_print > $c)
{
$row=mysql_fetch_row($rslt);
$closer_campaigns = $row[0];
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaignsSQL .= "'$closer_campaigns',";
$c++;
}
$closer_campaignsSQL = eregi_replace(",$",'',$closer_campaignsSQL);
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($closer_campaignsSQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTALanswers = ($row[0] + $ANSWERcalls);
$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$agent_non_pause_sec = $row[0];
if ($agent_non_pause_sec > 0)
{
$AVG_ANSWERagent_non_pause_sec = (($TOTALanswers / $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
}
else
{$AVG_ANSWERagent_non_pause_sec=0;}
$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
$OUToutput .= "Productivity Rating: $AVG_ANSWERagent_non_pause_sec\n";
$OUToutput .= "\n";
$OUToutput .= "---------- NO ANSWERS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN('NA','ADC','AB','CPDB','CPDUK','CPDATB','CPDNA','CPDREJ','CPDINV','CPDSUA','CPDSI','CPDSNC','CPDSR','CPDSUK','CPDSV','CPDERR') and (length_in_sec <= 60 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$autoNAcalls = sprintf("%10s", $row[0]);
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN('B','DC','N') and (length_in_sec <= 60 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$manualNAcalls = sprintf("%10s", $row[0]);
$totalNAcalls = ($autoNAcalls + $manualNAcalls);
$totalNAcalls = sprintf("%10s", $totalNAcalls);
if ( ($totalNAcalls < 1) or ($TOTALcalls < 1) )
{$NApercent = '0';}
else
{
$NApercent = (($totalNAcalls / $TOTALcalls) * 100);
$NApercent = round($NApercent, 2);
}
if ( ($row[0] < 1) or ($row[1] < 1) )
{$average_na_seconds = ' 0';}
else
{
$average_na_seconds = ($row[1] / $row[0]);
$average_na_seconds = round($average_na_seconds, 2);
$average_na_seconds = sprintf("%10s", $average_na_seconds);
}
$OUToutput .= "Total NA calls -Busy,Disconnect,RingNoAnswer: $totalNAcalls $NApercent%\n";
$OUToutput .= "Total auto NA calls -system-set: $autoNAcalls\n";
$OUToutput .= "Total manual NA calls -agent-set: $manualNAcalls\n";
$OUToutput .= "Average Call Length for NA Calls in seconds: $average_na_seconds\n";
##############################
######### CALL HANGUP REASON STATS
$TOTALcalls = 0;
$OUToutput .= "\n";
$OUToutput .= "---------- CALL HANGUP REASON STATS\n";
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| HANGUP REASON | CALLS |\n";
$OUToutput .= "+----------------------+------------+\n";
$stmt="select count(*),term_reason from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand group by term_reason;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $reasons_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
if (ereg("NONE",$reason)) {$reason = 'NO ANSWER ';}
if (ereg("CALLER",$reason)) {$reason = 'CUSTOMER ';}
$OUToutput .= "| $reason | $REASONcount |\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| TOTAL: | $TOTALcalls |\n";
$OUToutput .= "+----------------------+------------+\n";
##############################
######### CALL STATUS STATS
$TOTALcalls = 0;
$OUToutput .= "\n";
$OUToutput .= "---------- CALL STATUS STATS\n";
$OUToutput .= "+--------+----------------------+----------------------+------------+----------------------------------+----------+\n";
$OUToutput .= "| | | | | CALL TIME |AGENT TIME|\n";
$OUToutput .= "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|\n";
$OUToutput .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
$campaignSQL = "$group_SQLand";
if (eregi("YES",$include_rollover))
{$campaignSQL = "$both_group_SQLand";}
## Pull the count of agent seconds for the total tally
$stmt="SELECT sum(pause_sec + wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $campaignSQL and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000;";
$rslt=mysql_query($stmt, $link);
$Ctally_to_print = mysql_num_rows($rslt);
if ($Ctally_to_print > 0)
{
$rowx=mysql_fetch_row($rslt);
$AGENTsec = "$rowx[0]";
}
if ($DB) {$OUToutput .= "$AGENTsec|$Ctally_to_print|$stmt\n";}
## get counts and time totals for all statuses in this campaign
$rollover_exclude_dropSQL='';
if (eregi("YES",$include_rollover))
{$rollover_exclude_dropSQL = "and status NOT IN('DROP')";}
$stmt="select count(*),status,sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $rollover_exclude_dropSQL $group_SQLand group by status;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$STATUScountARY[$i] = $row[0];
$RAWstatusARY[$i] = $row[1];
$RAWhoursARY[$i] = $row[2];
$statusSQL .= "'$row[1]',";
$i++;
}
if (eregi("YES",$include_rollover))
{
if (strlen($statusSQL) < 2)
{$statusSQL = "''";}
else
{
$statusSQL = eregi_replace(",$",'',$statusSQL);
}
$stmt="select distinct status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN($statusSQL) $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
$inS_statuses_to_print = mysql_num_rows($rslt);
$n=0;
while ($inS_statuses_to_print > $n)
{
$rowx=mysql_fetch_row($rslt);
$STATUScountARY[$i] = 0;
$RAWstatusARY[$i] = $rowx[0];
$RAWhoursARY[$i] = 0;
$i++;
$n++;
$statuses_to_print++;
}
}
$i=0;
while ($i < $statuses_to_print)
{
$STATUScount = $STATUScountARY[$i];
$RAWstatus = $RAWstatusARY[$i];
$RAWhours = $RAWhoursARY[$i];
if (eregi("YES",$include_rollover))
{
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status='$RAWstatus' $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
$in_statuses_to_print = mysql_num_rows($rslt);
if ($in_statuses_to_print > 0)
{
$rowx=mysql_fetch_row($rslt);
$inSTATUScount = $rowx[0];
$inRAWhours = $rowx[1];
$STATUScount = ($STATUScount + $inSTATUScount);
$RAWhours = ($RAWhours + $inRAWhours);
}
}
$r=0;
while ($r < $statcats_to_print)
{
if ($statcat_list[$RAWstatus] == "$vsc_id[$r]")
{
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
}
$r++;
}
if ($AGENTsec < 1) {$AGENTsec=1;}
$TOTALcalls = ($TOTALcalls + $STATUScount);
$TOTALtimeS = ($TOTALtimeS + $RAWhours);
$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );
$STATUSrate = sprintf("%.2f", $STATUSrate);
$AGENTrate = ($STATUScount / ($AGENTsec / 3600) );
$AGENTrate = sprintf("%.2f", $AGENTrate);
$STATUShours = sec_convert($RAWhours,'H');
$STATUSavg_sec = ($RAWhours / $STATUScount);
$STATUSavg = sec_convert($STATUSavg_sec,'H');
$STATUScount = sprintf("%10s", $STATUScount);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
$status = sprintf("%-6s", $RAWstatus);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
$AGENTrate = sprintf("%8s", $AGENTrate);while(strlen($AGENTrate)>8) {$AGENTrate = substr("$AGENTrate", 0, -1);}
if ($non_latin < 1)
{
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
}
else
{
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
}
$OUToutput .= "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate |\n";
$i++;
}
if ($TOTALcalls < 1)
{
$TOTALhours = '0:00:00';
$TOTALavg = '0:00:00';
$TOTALrate = '0.00';
}
else
{
$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );
$TOTALrate = sprintf("%.2f", $TOTALrate);
$aTOTALrate = ($TOTALcalls / ($AGENTsec / 3600) );
$aTOTALrate = sprintf("%.2f", $aTOTALrate);
$aTOTALhours = sec_convert($AGENTsec,'H');
$TOTALhours = sec_convert($TOTALtimeS,'H');
$TOTALavg_sec = ($TOTALtimeS / $TOTALcalls);
$TOTALavg = sec_convert($TOTALavg_sec,'H');
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
$aTOTALhours = sprintf("%10s", $aTOTALhours);while(strlen($aTOTALhours)>10) {$aTOTALhours = substr("$aTOTALhours", 0, -1);}
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
$aTOTALrate = sprintf("%8s", $aTOTALrate);while(strlen($aTOTALrate)>8) {$aTOTALrate = substr("$aTOTALrate", 0, -1);}
$OUToutput .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
$OUToutput .= "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate | |\n";
# $OUToutput .= "| AGENT TIME | $aTOTALhours | | $aTOTALrate |\n";
$OUToutput .= "+------------------------------------------------------+------------+------------+---------------------+----------+\n";
##############################
######### LIST ID BREAKDOWN STATS
$TOTALcalls = 0;
$OUToutput .= "\n";
$OUToutput .= "---------- LIST ID STATS\n";
$OUToutput .= "+------------------------------------------+------------+\n";
$OUToutput .= "| LIST | CALLS |\n";
$OUToutput .= "+------------------------------------------+------------+\n";
$stmt="select count(*),list_id from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand group by list_id;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$listids_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $listids_to_print)
{
$row=mysql_fetch_row($rslt);
$LISTIDcalls[$i] = $row[0];
$LISTIDlists[$i] = $row[1];
$i++;
}
$i=0;
while ($i < $listids_to_print)
{
$stmt="select list_name from vicidial_lists where list_id='$LISTIDlists[$i]';";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$list_name_to_print = mysql_num_rows($rslt);
if ($list_name_to_print > 0)
{
$row=mysql_fetch_row($rslt);
$LISTIDlist_names[$i] = $row[0];
}
$TOTALcalls = ($TOTALcalls + $LISTIDcalls[$i]);
$LISTIDcount = sprintf("%10s", $LISTIDcalls[$i]);while(strlen($LISTIDcount)>10) {$LISTIDcount = substr("$LISTIDcount", 0, -1);}
$LISTIDname = sprintf("%-40s", "$LISTIDlists[$i] - $LISTIDlist_names[$i]");while(strlen($LISTIDname)>40) {$LISTIDname = substr("$LISTIDname", 0, -1);}
$OUToutput .= "| $LISTIDname | $LISTIDcount |\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$OUToutput .= "+------------------------------------------+------------+\n";
$OUToutput .= "| TOTAL: | $TOTALcalls |\n";
$OUToutput .= "+------------------------------------------+------------+\n";
if ( ($carrier_logging_active > 0) and ($carrier_stats == 'YES') )
{
##############################
######### CARRIER STATS
$OUToutput .= "\n";
$OUToutput .= "---------- CARRIER CALL STATUSES\n";
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| STATUS | CALLS |\n";
$OUToutput .= "+----------------------+------------+\n";
## get counts and time totals for all statuses in this campaign
$stmt="select dialstatus,count(*) from vicidial_carrier_log vcl,vicidial_log vl where vcl.uniqueid=vl.uniqueid and vcl.call_date > \"$query_date_BEGIN\" and vcl.call_date < \"$query_date_END\" and vl.call_date > \"$query_date_BEGIN\" and vl.call_date < \"$query_date_END\" $group_SQLand group by dialstatus order by dialstatus;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$carrierstatuses_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $carrierstatuses_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTCARcalls = ($TOTCARcalls + $row[1]);
$CARstatus = sprintf("%-20s", $row[0]); while(strlen($CARstatus)>20) {$CARstatus = substr("$CARstatus", 0, -1);}
$CARcount = sprintf("%10s", $row[1]); while(strlen($CARcount)>10) {$CARcount = substr("$CARcount", 0, -1);}
$OUToutput .= "| $CARstatus | $CARcount |\n";
$i++;
}
$TOTCARcalls = sprintf("%10s", $TOTCARcalls); while(strlen($TOTCARcalls)>10) {$TOTCARcalls = substr("$TOTCARcalls", 0, -1);}
$OUToutput .= "+----------------------+------------+\n";
$OUToutput .= "| TOTAL | $TOTCARcalls |\n";
$OUToutput .= "+----------------------+------------+\n";
}
## find if any selected campaigns have presets enabled
$presets_enabled=0;
$stmt="select count(*) from vicidial_campaigns where enable_xfer_presets='ENABLED' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$presets_enabled_count = mysql_num_rows($rslt);
if ($presets_enabled_count > 0)
{
$row=mysql_fetch_row($rslt);
$presets_enabled = $row[0];
}
if ($presets_enabled > 0)
{
##############################
######### PRESET DIAL STATS
$OUToutput .= "\n";
$OUToutput .= "---------- AGENT PRESET DIALS\n";
$OUToutput .= "+------------------------------------------+------------+\n";
$OUToutput .= "| PRESET NAME | CALLS |\n";
$OUToutput .= "+------------------------------------------+------------+\n";
## get counts and time totals for all statuses in this campaign
$stmt="select preset_name,count(*) from user_call_log where call_date > \"$query_date_BEGIN\" and call_date < \"$query_date_END\" and preset_name!='' and preset_name is not NULL $group_SQLand group by preset_name order by preset_name;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$carrierstatuses_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $carrierstatuses_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTPREcalls = ($TOTPREcalls + $row[1]);
$PREstatus = sprintf("%-40s", $row[0]); while(strlen($PREstatus)>40) {$PREstatus = substr("$PREstatus", 0, -1);}
$PREcount = sprintf("%10s", $row[1]); while(strlen($PREcount)>10) {$PREcount = substr("$PREcount", 0, -1);}
$OUToutput .= "| $PREstatus | $PREcount |\n";
$i++;
}
$TOTPREcalls = sprintf("%10s", $TOTPREcalls); while(strlen($TOTPREcalls)>10) {$TOTPREcalls = substr("$TOTPREcalls", 0, -1);}
$OUToutput .= "+------------------------------------------+------------+\n";
$OUToutput .= "| TOTAL | $TOTPREcalls |\n";
$OUToutput .= "+------------------------------------------+------------+\n";
}
##############################
######### STATUS CATEGORY STATS
$OUToutput .= "\n";
$OUToutput .= "---------- CUSTOM STATUS CATEGORY STATS\n";
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
$OUToutput .= "| CATEGORY | CALLS | DESCRIPTION |\n";
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
$TOTCATcalls=0;
$r=0;
while ($r < $statcats_to_print)
{
if ($vsc_id[$r] != 'UNDEFINED')
{
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
$OUToutput .= "| $category | $CATcount | $CATname |\n";
}
$r++;
}
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
$OUToutput .= "| TOTAL | $TOTCATcalls |\n";
$OUToutput .= "+----------------------+------------+\n";
##############################
######### USER STATS
$TOTagents=0;
$TOTcalls=0;
$TOTtime=0;
$TOTavg=0;
$OUToutput .= "\n";
$OUToutput .= "---------- AGENT STATS\n";
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$OUToutput .= "| AGENT | CALLS | TIME H:M:S |AVERAGE |\n";
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$users_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $users_to_print)
{
$row=mysql_fetch_row($rslt);
$RAWuser[$i] = $row[0];
$RAWfull_name[$i] = $row[1];
$RAWuser_calls[$i] = $row[2];
$RAWuser_talk[$i] = $row[3];
$RAWuser_average[$i] = $row[4];
$TOTcalls = ($TOTcalls + $row[2]);
$TOTtime = ($TOTtime + $row[3]);
$i++;
}
$i=0;
while ($i < $users_to_print)
{
$user = sprintf("%-6s", $RAWuser[$i]);while(strlen($user)>6) {$user = substr("$user", 0, -1);}
if ($non_latin < 1)
{
$full_name = sprintf("%-15s", $RAWfull_name[$i]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
}
else
{
$full_name = sprintf("%-45s", $RAWfull_name[$i]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
}
if (eregi("YES",$include_rollover))
{
$length_in_secZ=0;
$queue_secondsZ=0;
$agent_alert_delayZ=0;
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and user='$RAWuser[$i]' $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_printZ = mysql_num_rows($rslt);
$y=0;
while ($y < $INallcalls_to_printZ)
{
$row=mysql_fetch_row($rslt);
$length_in_secZ = $row[0];
$queue_secondsZ = $row[1];
$agent_alert_delayZ = $row[2];
$CIdelay = round($agent_alert_delayZ / 1000);
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
if ($thiscallsec < 0)
{$thiscallsec = 0;}
$inCIsec = ($inCIsec + $thiscallsec);
$y++;
}
$inCIcallsRAW = $y;
$RAWuser_talk[$i] = ($RAWuser_talk[$i] + $inCIsec);
$RAWuser_calls[$i] = ($RAWuser_calls[$i] + $inCIcallsRAW);
$TOTcalls = ($TOTcalls + $inCIcallsRAW);
$TOTtime = ($TOTtime + $inCIsec);
}
$USERcalls = sprintf("%10s", $RAWuser_calls[$i]);
$USERtotTALK = $RAWuser_talk[$i];
$USERavgTALK = round($RAWuser_talk[$i] / $RAWuser_calls[$i]);
$USERtotTALK_MS = sec_convert($USERtotTALK,'H');
$USERavgTALK_MS = sec_convert($USERavgTALK,'H');
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
$OUToutput .= "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
$i++;
}
$rawTOTtime = $TOTtime;
if (!$TOTcalls) {$TOTcalls = 1;}
$TOTavg = ($TOTtime / $TOTcalls);
$TOTavg_MS = sec_convert($TOTavg,'H');
$TOTtime_MS = sec_convert($TOTtime,'H');
$TOTavg = sprintf("%6s", $TOTavg_MS);
$TOTtime = sprintf("%10s", $TOTtime_MS);
$TOTagents = sprintf("%10s", $i);
$TOTcalls = sprintf("%10s", $TOTcalls);
$TOTtime = sprintf("%8s", $TOTtime);
$TOTavg = sprintf("%6s", $TOTavg);
$stmt="select avg(wait_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysql_fetch_row($rslt);
$AVGwait = $row[0];
$AVGwait_MS = sec_convert($AVGwait,'H');
$AVGwait = sprintf("%6s", $AVGwait_MS);
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$OUToutput .= "| TOTAL Agents: $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
$OUToutput .= "| Average Wait time between calls $AVGwait |\n";
$OUToutput .= "+-------------------------------------------------------------+\n";
if ($costformat > 0)
{
$stmt="select campaign_id,phone_number,length_in_sec from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and vicidial_log.user=vicidial_users.user;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$allcalls_to_print = mysql_num_rows($rslt);
$w=0;
while ($w < $allcalls_to_print)
{
$row=mysql_fetch_row($rslt);
if ($print_calls > 0)
{echo "$row[0]\t$row[1]\t$row[2]\n";}
$tempTALK = ($tempTALK + $row[2]);
$w++;
}
if (eregi("YES",$include_rollover))
{
$stmt="select campaign_id,phone_number,length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$INallcalls_to_print = mysql_num_rows($rslt);
$w=0;
while ($w < $INallcalls_to_print)
{
$row=mysql_fetch_row($rslt);
if ($print_calls > 0)
{ echo "$row[0]\t$row[1]\t$row[2]\t$row[3]\t$row[4]\n";}
$newTALK = ($row[2] - $row[3] - ($row[4] / 1000) );
if ($newTALK < 0) {$newTALK = 0;}
$tempTALK = ($tempTALK + $newTALK);
$w++;
}
}
$tempTALKmin = ($tempTALK / 60);
if ($print_calls > 0)
{echo "$w\t$tempTALK\t$tempTALKmin\n";}
echo "</PRE>\n<B>";
$rawTOTtalk_min = round($tempTALK / 60);
$outbound_cost = ($rawTOTtalk_min * $outbound_rate);
$outbound_cost = sprintf("%8.2f", $outbound_cost);
echo "OUTBOUND $query_date to $end_date, &nbsp; $rawTOTtalk_min minutes at \$$outbound_rate = \$$outbound_cost</B>\n";
exit;
}
echo "$OUToutput";
if ($bottom_graph == 'YES')
{
##############################
######### TIME STATS
echo "\n";
echo "---------- TIME STATS\n";
echo "<FONT SIZE=0>\n";
$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
while ($i <= 96)
{
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand and status='DROP';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$h++;
}
if ($hi_hour_count < 1)
{$hour_multiplier = 0;}
else
{
$hour_multiplier = (100 / $hi_hour_count);
#$hour_multiplier = round($hour_multiplier, 0);
}
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102)
{
if ($Mk >= 5)
{
$Mk=0;
if ( ($k < 1) or ($hour_multiplier <= 0) )
{$scale_num = 100;}
else
{
$scale_num=($k / $hour_multiplier);
$scale_num = round($scale_num, 0);
}
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
}
if ($h == 1) {$time = " 15 ";}
if ($h == 2) {$time = " 30 ";}
if ($h == 3) {$time = " 45 ";}
$Ghour_count = $hour_count[$i];
if ($Ghour_count < 1)
{
if ( ($no_lines_yet) or ($i > $last_full_record) )
{
$do_nothing=1;
}
else
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|";
$k=0; while ($k <= 102) {echo " "; $k++;}
echo "| $hour_count[$i] |\n";
}
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (99 - $Xhour_count);
$Gdrop_count = $drop_count[$i];
if ($Gdrop_count < 1)
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
echo "|$time|<SPAN class=\"green\">";
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
echo "*X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 101) {echo " "; $char_counter++;}
echo "| 0 | $hour_count[$i] |\n";
}
else
{
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
echo "|$time|<SPAN class=\"red\">";
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
echo "X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
while ($char_counter <= 102) {echo " "; $char_counter++;}
echo "| $drop_count[$i] | $hour_count[$i] |\n";
}
}
$i++;
$h++;
}
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
### END bottom graph
}
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\nRun Time: $RUNtime seconds|$db_source\n";
}
?>
</PRE>
</TD></TR></TABLE>
</BODY></HTML>
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