602 lines
20 KiB
PHP
602 lines
20 KiB
PHP
<?php
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# fcstats.php
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 70813-1526 - First Build
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# 71008-1436 - Added shift to be defined in dbconnect.php
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# 71217-1128 - Changed method for calculating stats
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# 71228-1140 - added percentages, cross-day start/stop
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# 80328-1139 - adapted for basic fronter/closer stats
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# 90310-2132 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["ΕΠΙΒΕΒΑΙΩΣΗ"])) {$ΕΠΙΒΕΒΑΙΩΣΗ=$_GET["ΕΠΙΒΕΒΑΙΩΣΗ"];}
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elseif (isset($_POST["ΕΠΙΒΕΒΑΙΩΣΗ"])) {$ΕΠΙΒΕΒΑΙΩΣΗ=$_POST["ΕΠΙΒΕΒΑΙΩΣΗ"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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if (strlen($shift)<2) {$shift='ALL';}
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Ακυρο Ονομα Χρήστη/Κωδικός Πρόσβασης: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = 'CL_TEST_L';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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$stmt="select group_id from vicidial_inbound_groups;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>In-Group Fronter-Closer Stats Report</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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require("admin_header.php");
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
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echo "<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"$shift\">$shift</option>\n";
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echo "<option value=\"\">--</option>\n";
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echo "<option value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "<option value=\"ALL\">ALL</option>\n";
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echo "</SELECT>\n";
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echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
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echo "<INPUT TYPE=submit NAME=ΕΠΙΒΕΒΑΙΩΣΗ VALUE=ΥΠΟΒΑΛΛΩ>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=3111&group_id=$group\">ΤΡΟΠΟΠΟΙΗΣΗ</a> | <a href=\"./admin.php?ADD=999999\">ΑΝΑΦΟΡΕΣ</a> </FONT>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n\n";
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if (!$group)
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{
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echo "\n\n";
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echo "PLEASE SELECT AN IN-GROUP AND DATE ABOVE THEN CLICK ΕΠΙΒΕΒΑΙΩΣΗ\n";
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}
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else
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{
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# $time_BEGIN=$AM_shift_BEGIN;
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# $time_END=$AM_shift_END;
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#$query_date_BEGIN = "$query_date $time_BEGIN";
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#$query_date_END = "$query_date $time_END";
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$Cqdate = explode('-',$query_date);
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if ($shift == 'AM')
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{
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$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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$query_date_END = date("Y-m-d H:i:s", mktime(17, 45, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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}
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if ($shift == 'PM')
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{
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$query_date_BEGIN = date("Y-m-d H:i:s", mktime(17, 45, 1, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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}
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if ($shift == 'ALL')
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{
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$query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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$query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
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}
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echo "In-Group Fronter-Closer Stats Report $NOW_TIME\n";
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echo "\n";
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echo "---------- TOTALS FOR $query_date_BEGIN to $query_date_END\n";
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$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status = 'SALE';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$A1_points = ($row[0] * 1);
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$A1_points = sprintf("%10s", $A1_points);
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$A1_tally = sprintf("%10s", $row[0]);
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$TOT_tally = ($A1_tally + $A2_tally + $A3_tally + $A4_tally);
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$TOT_points = ($A1_points + $A2_points + $A3_points + $A4_points);
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$TOT_tally = sprintf("%10s", $TOT_tally);
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$TOT_points = sprintf("%10s", $TOT_points);
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echo "STATUS CUSTOMERS\n";
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echo "SALES: $A1_tally\n";
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echo "\n";
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##############################
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######### FRONTER STATS
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$TOTagents=0;
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$TOTcalls=0;
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$TOTsales=0;
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$totA1=0;
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$totA2=0;
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$totA3=0;
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$totA4=0;
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$totA5=0;
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$totA6=0;
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$totA7=0;
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$totA8=0;
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$totA9=0;
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$totDROP=0;
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$totOTHER=0;
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echo "\n";
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echo "---------- FRONTER STATS\n";
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echo "+--------------------------+-------+--------+--------+------+------+------+\n";
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echo "| ΧΕΙΡΙΣΤΗΣ |SUCCESS| XFERS |SUCCESS%| SALE | DROP |OTHER |\n";
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echo "+--------------------------+-------+--------+--------+------+------+------+\n";
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#$stmt="select vicidial_xfer_log.user,full_name,count(*) from vicidial_xfer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_xfer_log.user is not null and vicidial_xfer_log.user=vicidial_users.user group by vicidial_xfer_log.user;";
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$stmt="select user,count(distinct lead_id) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$users_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $users_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$TOTcalls = ($TOTcalls + $row[1]);
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$userRAW[$i]=$row[0];
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$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
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$USERcallsRAW[$i] = $row[1];
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$USERcalls[$i] = sprintf("%6s", $row[1]);
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$i++;
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}
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$i=0;
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while ($i < $users_to_print)
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{
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$stmt="select full_name from vicidial_users where user='$userRAW[$i]';";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$names_to_print = mysql_num_rows($rslt);
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if ($names_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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if ($non_latin < 1)
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{
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$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
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}
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else
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{
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$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
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}
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}
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else
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{$full_name[$i] = ' ';}
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$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0;
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$stmt="select vc.status,count(distinct vc.lead_id) from vicidial_xfer_log vx, vicidial_closer_log vc where vx.call_date >= '$query_date_BEGIN' and vx.call_date <= '$query_date_END' and vc.call_date >= '$query_date_BEGIN' and vc.call_date <= '$query_date_END' and vc.campaign_id='" . mysql_real_escape_string($group) . "' and vx.campaign_id='" . mysql_real_escape_string($group) . "' and vx.user='$userRAW[$i]' and vc.lead_id=vx.lead_id and vc.xfercallid=vx.xfercallid group by vc.status;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$lead_ids_to_print = mysql_num_rows($rslt);
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$j=0;
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while ($j < $lead_ids_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$recL=0;
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if ( ($row[0]=='SALE') and ($recL < 1) ) {$A1=$row[1]; $recL++; $sales=($sales + $row[1]);}
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# if ( ($row[0]=='A2') and ($recL < 1) ) {$A2=$row[1]; $recL++; $sales=($sales + $row[1]);}
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# if ( ($row[0]=='A3') and ($recL < 1) ) {$A3=$row[1]; $recL++; $sales=($sales + $row[1]);}
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# if ( ($row[0]=='A4') and ($recL < 1) ) {$A4=$row[1]; $recL++; $sales=($sales + $row[1]);}
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# if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
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# if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
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# if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
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# if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
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# if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
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if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
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if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
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$j++;
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}
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$totA1 = ($totA1 + $A1);
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$totA2 = ($totA2 + $A2);
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$totA3 = ($totA3 + $A3);
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$totA4 = ($totA4 + $A4);
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$totA5 = ($totA5 + $A5);
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$totA6 = ($totA6 + $A6);
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$totA7 = ($totA7 + $A7);
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$totA8 = ($totA8 + $A8);
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$totA9 = ($totA9 + $A9);
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$totDROP = ($totDROP + $DROP);
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$totOTHER = ($totOTHER + $OTHER);
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$TOTsales = ($TOTsales + $sales);
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if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Spct = ( ($sales / $USERcallsRAW[$i]) * 100);}
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else {$Spct=0;}
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$Spct = round($Spct, 2);
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$Spct = sprintf("%01.2f", $Spct);
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$A1 = sprintf("%4s", $A1);
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$A2 = sprintf("%4s", $A2);
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$A3 = sprintf("%4s", $A3);
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$A4 = sprintf("%4s", $A4);
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$A5 = sprintf("%4s", $A5);
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$A6 = sprintf("%4s", $A6);
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$A7 = sprintf("%4s", $A7);
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$A8 = sprintf("%4s", $A8);
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$A9 = sprintf("%4s", $A9);
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$DROP = sprintf("%4s", $DROP);
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$OTHER = sprintf("%4s", $OTHER);
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$sales = sprintf("%5s", $sales);
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$Spct = sprintf("%6s", $Spct);
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echo "| $user[$i] - $full_name[$i] | $sales | $USERcalls[$i] | $Spct%| $A1 | $DROP | $OTHER |\n";
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$i++;
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}
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if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totSpct = ( ($TOTsales / $TOTcalls) * 100);}
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else {$totSpct=0;}
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$totSpct = round($totSpct, 2);
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$totSpct = sprintf("%01.2f", $totSpct);
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$totSpct = sprintf("%6s", $totSpct);
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$TOTagents = sprintf("%6s", $i);
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$TOTcalls = sprintf("%6s", $TOTcalls);
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$TOTsales = sprintf("%5s", $TOTsales);
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$totA1 = sprintf("%5s", $totA1);
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$totA2 = sprintf("%5s", $totA2);
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$totA3 = sprintf("%5s", $totA3);
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$totA4 = sprintf("%5s", $totA4);
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$totA5 = sprintf("%5s", $totA5);
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$totA6 = sprintf("%5s", $totA6);
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$totA7 = sprintf("%5s", $totA7);
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$totA8 = sprintf("%5s", $totA8);
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$totA9 = sprintf("%5s", $totA9);
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$totDROP = sprintf("%5s", $totDROP);
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$totOTHER = sprintf("%5s", $totOTHER);
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$stmt="select avg(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$AVGwait = $row[0];
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$AVGwait_M = ($AVGwait / 60);
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$AVGwait_M = round($AVGwait_M, 2);
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$AVGwait_M_int = intval("$AVGwait_M");
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$AVGwait_S = ($AVGwait_M - $AVGwait_M_int);
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$AVGwait_S = ($AVGwait_S * 60);
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$AVGwait_S = round($AVGwait_S, 0);
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if ($AVGwait_S < 10) {$AVGwait_S = "0$AVGwait_S";}
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$AVGwait_MS = "$AVGwait_M_int:$AVGwait_S";
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$AVGwait = sprintf("%6s", $AVGwait_MS);
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echo "+--------------------------+-------+--------+--------+------+------+------+\n";
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echo "| TOTAL FRONTERS: $TOTagents | $TOTsales | $TOTcalls | $totSpct%|$totA1 |$totDROP |$totOTHER |\n";
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echo "+--------------------------+-------+--------+--------+------+------+------+\n";
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echo "| Average time in Queue for customers: $AVGwait |\n";
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echo "+--------------------------+-------+--------+--------+------+------+------+\n";
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##############################
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######### CLOSER STATS
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$TOTagents=0;
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$TOTcalls=0;
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$totA1=0;
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$totA2=0;
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$totA3=0;
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|
$totA4=0;
|
|
$totA5=0;
|
|
$totA6=0;
|
|
$totA7=0;
|
|
$totA8=0;
|
|
$totA9=0;
|
|
$totDROP=0;
|
|
$totOTHER=0;
|
|
$TOTsales=0;
|
|
|
|
echo "\n";
|
|
echo "---------- CLOSER STATS\n";
|
|
echo "+--------------------------+--------+------+------+------+------+-------+\n";
|
|
echo "| ΧΕΙΡΙΣΤΗΣ | CALLS | SALE | DROP |OTHER | SALE | CONV %|\n";
|
|
echo "+--------------------------+--------+------+------+------+------+-------+\n";
|
|
|
|
$stmt="select user,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$users_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$TOTcalls = ($TOTcalls + $row[1]);
|
|
$userRAW[$i]=$row[0];
|
|
$user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
|
|
$USERcalls[$i] = sprintf("%6s", $row[1]);
|
|
$USERcallsRAW[$i] = $row[1];
|
|
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$stmt="select full_name from vicidial_users where user='$userRAW[$i]';";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$names_to_print = mysql_num_rows($rslt);
|
|
if ($names_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($non_latin < 1)
|
|
{
|
|
$full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
|
|
}
|
|
}
|
|
else
|
|
{$full_name[$i] = ' ';}
|
|
|
|
$A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0; $uTOP=0; $uBOT=0; $points=0;
|
|
$stmt="select status,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user='$userRAW[$i]' group by status;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$lead_ids_to_print = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $lead_ids_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$recL=0;
|
|
if ( ($row[0]=='SALE') and ($recL < 1) )
|
|
{
|
|
$A1=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$points = ($points + ($row[1] * 1) );
|
|
}
|
|
if ( ($row[0]=='A2') and ($recL < 1) )
|
|
{
|
|
$A2=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$uTOP=($uTOP + $row[1]);
|
|
$points = ($points + ($row[1] * 2) );
|
|
}
|
|
if ( ($row[0]=='A3') and ($recL < 1) )
|
|
{
|
|
$A3=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$uBOT=($uBOT + $row[1]);
|
|
$points = ($points + ($row[1] * 2) );
|
|
}
|
|
if ( ($row[0]=='A4') and ($recL < 1) )
|
|
{
|
|
$A4=$row[1]; $recL++;
|
|
$sales=($sales + $row[1]);
|
|
$uTOP=($uTOP + $row[1]);
|
|
$uBOT=($uBOT + $row[1]);
|
|
$points = ($points + ($row[1] * 3) );
|
|
}
|
|
# if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
|
|
# if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
|
|
if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
|
|
if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
|
|
|
|
$j++;
|
|
}
|
|
|
|
$totA1 = ($totA1 + $A1); $TOTsales = ($TOTsales + $A1);
|
|
$totA2 = ($totA2 + $A2); $TOTsales = ($TOTsales + $A2); $totTOP = ($totTOP + $A2);
|
|
$totA3 = ($totA3 + $A3); $TOTsales = ($TOTsales + $A3); $totBOT = ($totBOT + $A3);
|
|
$totA4 = ($totA4 + $A4); $TOTsales = ($TOTsales + $A4); $totTOP = ($totTOP + $A4); $totBOT = ($totBOT + $A4);
|
|
$totA5 = ($totA5 + $A5);
|
|
$totA6 = ($totA6 + $A6);
|
|
$totA7 = ($totA7 + $A7);
|
|
$totA8 = ($totA8 + $A8);
|
|
$totA9 = ($totA9 + $A9);
|
|
$totDROP = ($totDROP + $DROP);
|
|
$totOTHER = ($totOTHER + $OTHER);
|
|
$totPOINTS = ($totPOINTS + $points);
|
|
|
|
if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Cpct = ( ($sales / ( ($USERcallsRAW[$i] - 0) - $DROP) ) * 100);}
|
|
else {$Cpct=0;}
|
|
$Cpct = round($Cpct, 2);
|
|
$Cpct = sprintf("%01.2f", $Cpct);
|
|
$Cpct = sprintf("%6s", $Cpct);
|
|
|
|
if ( ($sales > 0) and ($uTOP > 0) ) {$TOP = ( ($uTOP / $sales) * 100);}
|
|
else {$TOP=0;}
|
|
$TOP = round($TOP, 0);
|
|
$TOP = sprintf("%01.0f", $TOP);
|
|
$TOP = sprintf("%3s", $TOP);
|
|
|
|
if ( ($sales > 0) and ($uBOT > 0) ) {$BOT = ( ($uBOT / $sales) * 100);}
|
|
else {$BOT=0;}
|
|
$BOT = round($BOT, 0);
|
|
$BOT = sprintf("%01.0f", $BOT);
|
|
$BOT = sprintf("%3s", $BOT);
|
|
|
|
if ( ($USERcallsRAW[$i] > 0) and ($points > 0) ) {$ppc = ($points / ( ($USERcallsRAW[$i] - 0) - $DROP) );}
|
|
else {$ppc=0;}
|
|
$ppc = round($ppc, 2);
|
|
$ppc = sprintf("%01.2f", $ppc);
|
|
$ppc = sprintf("%4s", $ppc);
|
|
|
|
|
|
$A1 = sprintf("%4s", $A1);
|
|
$A2 = sprintf("%4s", $A2);
|
|
$A3 = sprintf("%4s", $A3);
|
|
$A4 = sprintf("%4s", $A4);
|
|
$A5 = sprintf("%4s", $A5);
|
|
$A6 = sprintf("%4s", $A6);
|
|
$A7 = sprintf("%4s", $A7);
|
|
$A8 = sprintf("%4s", $A8);
|
|
$A9 = sprintf("%4s", $A9);
|
|
$DROP = sprintf("%4s", $DROP);
|
|
$OTHER = sprintf("%4s", $OTHER);
|
|
$sales = sprintf("%4s", $sales);
|
|
|
|
echo "| $user[$i] - $full_name[$i] | $USERcalls[$i] | $A1 | $DROP | $OTHER | $sales |$Cpct%|\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
|
|
if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totCpct = ( ($TOTsales / ( ($TOTcalls - 0) - $totDROP) ) * 100);}
|
|
else {$totCpct=0;}
|
|
$totCpct = round($totCpct, 2);
|
|
$totCpct = sprintf("%01.2f", $totCpct);
|
|
$totCpct = sprintf("%6s", $totCpct);
|
|
|
|
if ( ($TOTcalls > 0) and ($totPOINTS > 0) ) {$ppc = ($totPOINTS / ( ($TOTcalls - $totOTHER) - $totDROP) );}
|
|
else {$ppc=0;}
|
|
$ppc = round($ppc, 2);
|
|
$ppc = sprintf("%01.2f", $ppc);
|
|
$ppc = sprintf("%4s", $ppc);
|
|
|
|
if ( ($TOTsales > 0) and ($totTOP > 0) ) {$TOP = ( ($totTOP / $TOTsales) * 100);}
|
|
else {$TOP=0;}
|
|
$TOP = round($TOP, 0);
|
|
$TOP = sprintf("%01.0f", $TOP);
|
|
$TOP = sprintf("%3s", $TOP);
|
|
|
|
if ( ($TOTsales > 0) and ($totBOT > 0) ) {$BOT = ( ($totBOT / $TOTsales) * 100);}
|
|
else {$BOT=0;}
|
|
$BOT = round($BOT, 0);
|
|
$BOT = sprintf("%01.0f", $BOT);
|
|
$BOT = sprintf("%3s", $BOT);
|
|
|
|
$TOTagents = sprintf("%6s", $i);
|
|
$TOTcalls = sprintf("%6s", $TOTcalls);
|
|
$totA1 = sprintf("%5s", $totA1);
|
|
$totA2 = sprintf("%5s", $totA2);
|
|
$totA3 = sprintf("%5s", $totA3);
|
|
$totA4 = sprintf("%5s", $totA4);
|
|
$totA5 = sprintf("%5s", $totA5);
|
|
$totA6 = sprintf("%5s", $totA6);
|
|
$totA7 = sprintf("%5s", $totA7);
|
|
$totA8 = sprintf("%5s", $totA8);
|
|
$totA9 = sprintf("%5s", $totA9);
|
|
$totDROP = sprintf("%5s", $totDROP);
|
|
$totOTHER = sprintf("%5s", $totOTHER);
|
|
$TOTsales = sprintf("%5s", $TOTsales);
|
|
|
|
echo "+--------------------------+--------+------+------+------+------+-------+\n";
|
|
echo "| TOTAL CLOSERS: $TOTagents | $TOTcalls |$totA1 |$totDROP |$totOTHER |$TOTsales |$totCpct%|\n";
|
|
echo "+--------------------------+--------+------+------+------+------+-------+\n";
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
if ($DB) {echo "\nRun Time: $RUNtime seconds\n";}
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|
|
|