ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
123decb221c38ccb9b7741841e29d7e35efacb1a
agc_2-X/bin/AST_agent_week.pl
T
mattf 7e11962fc1 Changed license to AGPLv2 
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-10 08:02:30 +00:00

353 lines
12 KiB
Perl
Raw Blame History

#!/usr/bin/perl
#
# AST_agent_week.pl version 2.0.5
#
# This script is designed to gather stats for all agent activity over the course
# of a week(Sunday to Saturday) and print it in an ASCI text file to be placed
# on a web server for viewing.
#
# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 60517-1100 - First version
# 60715-2325 - changed to use /etc/astguiclient.conf for configs
#
$txt = '.txt';
$US = '_';
$MT[0] = '';
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n [-q] = quiet\n [-t] = test\n\n";
exit;
}
else
{
if ($args =~ /--debug/i)
{
$DB=1;
print "\n-----DEBUG MODE-----\n\n";
}
if ($args =~ /-q/i)
{
$q=1; $Q=1;
}
if ($args =~ /-t/i)
{
$T=1; $TEST=1;
print "\n-----TESTING-----\n\n";
}
}
}
else
{
print "no command line options set\n";
}
### end parsing run-time options ###
$secX = time();
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$filedate = "$year$mon$mday-$hour$min$sec";
$ABIfiledate = "$mon-$mday-$year$us$hour$min$sec";
$shipdate = "$year-$mon-$mday";
$datestamp = "$year/$mon/$mday $hour:$min";
$STARTtarget = ($secX - (86400 * $wday));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($STARTtarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$START_week = (($Syday/7)+1); $START_week = sprintf("%2d", $START_week);
$STARTtarget_date = "$Syear-$Smon-$Smday";
$ENDtarget = ($STARTtarget + (86400 * 6));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($ENDtarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$ENDtarget_date = "$Syear-$Smon-$Smday";
$PAST_STARTtarget = ($STARTtarget - (86400 * 7));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($PAST_STARTtarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$PAST_START_week = (($Syday/7)+1); $PAST_START_week = sprintf("%2d", $PAST_START_week);
$PAST_STARTtarget_date = "$Syear-$Smon-$Smday";
$PAST_ENDtarget = ($ENDtarget - (86400 * 7));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($PAST_ENDtarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$PAST_ENDtarget_date = "$Syear-$Smon-$Smday";
$PAST_date[0] = $PAST_STARTtarget_date;
$PAST_day[0] = 'Sunday ';
$PAST_date[6] = $PAST_ENDtarget_date;
$PAST_day[6] = 'Saturday ';
$PAST_Mondaytarget = ($STARTtarget - (86400 * 6));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($PAST_Mondaytarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$PAST_date[1] = "$Syear-$Smon-$Smday";
$PAST_day[1] = 'Monday ';
$PAST_Tuesdaytarget = ($STARTtarget - (86400 * 5));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($PAST_Tuesdaytarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$PAST_date[2] = "$Syear-$Smon-$Smday";
$PAST_day[2] = 'Tuesday ';
$PAST_Wednesdaytarget = ($STARTtarget - (86400 * 4));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($PAST_Wednesdaytarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$PAST_date[3] = "$Syear-$Smon-$Smday";
$PAST_day[3] = 'Wednesday';
$PAST_Thursdaytarget = ($STARTtarget - (86400 * 3));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($PAST_Thursdaytarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$PAST_date[4] = "$Syear-$Smon-$Smday";
$PAST_day[4] = 'Thursday ';
$PAST_Fridaytarget = ($STARTtarget - (86400 * 2));
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($PAST_Fridaytarget);
$Syear = ($Syear + 1900); $Smon++;
if ($Smon < 10) {$Smon = "0$Smon";}
if ($Smday < 10) {$Smday = "0$Smday";}
$PAST_date[5] = "$Syear-$Smon-$Smday";
$PAST_day[5] = 'Friday ';
print "\n\n\n\n\n\n\n\n\n\n\n\n-- AST_agent_week.pl --\n\n";
print "This program is designed to print stats to a file for agents' activity for the previous week. \n\n";
$TLoutfile = '';
$TLoutfile .= "TODAY: $shipdate\n";
$TLoutfile .= "THIS WEEK: week $START_week $STARTtarget_date - $ENDtarget_date\n";
$TLoutfile .= "LAST WEEK: week $PAST_START_week $PAST_STARTtarget_date - $PAST_ENDtarget_date\n\n";
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
# Customized Variables
$server_ip = $VARserver_ip; # Asterisk server IP
$outfile = "AGENT_HOURS_$PAST_STARTtarget_date$US$PAST_ENDtarget_date$txt";
### open the X out file for writing ###
open(out, ">$PATHweb/vicidial/agent_reports/$outfile")
|| die "Can't open $outfile: $!\n";
if (!$VARDB_port) {$VARDB_port='3306';}
use DBI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
$dbhB = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
#$vicidial_agent_log = 'vicidial_agent_log_archive';
$vicidial_agent_log = 'vicidial_agent_log';
###########################################################################
########### PAST WEEK STAT GATHERING LOOP #################################
###########################################################################
$h=0;
foreach(@PAST_date)
{
print out "\n$PAST_day[$h] $PAST_date[$h]\n\n";
print out "AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST \n";
print "\n$PAST_day[$h] $PAST_date[$h]\n\n";
print "AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST \n";
$stmtA = "select count(*) as calls, full_name,vicidial_users.user,sum(talk_sec),sum(pause_sec),sum(wait_sec),sum(dispo_sec) from vicidial_users,$vicidial_agent_log where event_time <= '$PAST_date[$h] 23:59:59' and event_time >= '$PAST_date[$h] 00:00:00' and vicidial_users.user=$vicidial_agent_log.user and pause_sec<48800 and wait_sec<48800 and talk_sec<48800 and dispo_sec<48800 group by vicidial_users.user order by full_name limit 10000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$calls = sprintf("%7s", $aryA[0]);
$name = sprintf("%-20s", $aryA[1]); while(length($name)>20) {chop($name);}
$user = sprintf("%-8s", $aryA[2]);
### TOTAL ACTIVE TIME
$active = ($aryA[3] + $aryA[4] + $aryA[5] + $aryA[6]);
$TIME_S = $active;
$TIME_H = int($TIME_S / 3600);
$TIME_S = ($TIME_S - ($TIME_H * 3600));
$TIME_M = int($TIME_S / 60);
$TIME_S = ($TIME_S - ($TIME_M * 60));
if ($TIME_S < 10) {$TIME_S = "0$TIME_S";}
if ($TIME_M < 10) {$TIME_M = "0$TIME_M";}
$TIME_HMS = "$TIME_H:$TIME_M:$TIME_S";
$active = sprintf("%9s", $TIME_HMS);
### TOTAL TALK TIME
$TIME_S = $aryA[3];
$TIME_H = int($TIME_S / 3600);
$TIME_S = ($TIME_S - ($TIME_H * 3600));
$TIME_M = int($TIME_S / 60);
$TIME_S = ($TIME_S - ($TIME_M * 60));
if ($TIME_S < 10) {$TIME_S = "0$TIME_S";}
if ($TIME_M < 10) {$TIME_M = "0$TIME_M";}
$TIME_HMS = "$TIME_H:$TIME_M:$TIME_S";
$talk = sprintf("%9s", $TIME_HMS);
### TOTAL PAUSE TIME
$TIME_S = $aryA[4];
$TIME_H = int($TIME_S / 3600);
$TIME_S = ($TIME_S - ($TIME_H * 3600));
$TIME_M = int($TIME_S / 60);
$TIME_S = ($TIME_S - ($TIME_M * 60));
if ($TIME_S < 10) {$TIME_S = "0$TIME_S";}
if ($TIME_M < 10) {$TIME_M = "0$TIME_M";}
$TIME_HMS = "$TIME_H:$TIME_M:$TIME_S";
$pause = sprintf("%9s", $TIME_HMS);
### TOTAL WAIT TIME
$TIME_S = $aryA[5];
$TIME_H = int($TIME_S / 3600);
$TIME_S = ($TIME_S - ($TIME_H * 3600));
$TIME_M = int($TIME_S / 60);
$TIME_S = ($TIME_S - ($TIME_M * 60));
if ($TIME_S < 10) {$TIME_S = "0$TIME_S";}
if ($TIME_M < 10) {$TIME_M = "0$TIME_M";}
$TIME_HMS = "$TIME_H:$TIME_M:$TIME_S";
$wait = sprintf("%9s", $TIME_HMS);
### TOTAL DISPO TIME
$TIME_S = $aryA[6];
$TIME_H = int($TIME_S / 3600);
$TIME_S = ($TIME_S - ($TIME_H * 3600));
$TIME_M = int($TIME_S / 60);
$TIME_S = ($TIME_S - ($TIME_M * 60));
if ($TIME_S < 10) {$TIME_S = "0$TIME_S";}
if ($TIME_M < 10) {$TIME_M = "0$TIME_M";}
$TIME_HMS = "$TIME_H:$TIME_M:$TIME_S";
$dispo = sprintf("%9s", $TIME_HMS);
$stmtB = "select event_time,UNIX_TIMESTAMP(event_time) from $vicidial_agent_log where event_time <= '$PAST_date[$h] 23:59:59' and event_time >= '$PAST_date[$h] 00:00:00' and user='$aryA[2]' order by event_time limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtA ", $dbhB->errstr;
@aryB = $sthB->fetchrow_array;
$first_time = sprintf("%21s", $aryB[0]);
$first_log = $aryB[1];
$stmtB = "select event_time,UNIX_TIMESTAMP(event_time) from $vicidial_agent_log where event_time <= '$PAST_date[$h] 23:59:59' and event_time >= '$PAST_date[$h] 00:00:00' and user='$aryA[2]' order by event_time desc limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtA ", $dbhB->errstr;
@aryB = $sthB->fetchrow_array;
$last_time = sprintf("%21s", $aryB[0]);
$last_log = $aryB[1];
$TIME_S = ($last_log - $first_log);
$TIME_H = int($TIME_S / 3600);
$TIME_S = ($TIME_S - ($TIME_H * 3600));
$TIME_M = int($TIME_S / 60);
$TIME_S = ($TIME_S - ($TIME_M * 60));
if ($TIME_S < 10) {$TIME_S = "0$TIME_S";}
if ($TIME_M < 10) {$TIME_M = "0$TIME_M";}
$TIME_HMS = "$TIME_H:$TIME_M:$TIME_S";
$login_time = sprintf("%9s", $TIME_HMS);
print out "$name$user$calls$talk$pause$wait$dispo$active$login_time$first_time$last_time\n";
print "$name$user$calls$talk$pause$wait$dispo$active$login_time$first_time$last_time\n";
$rec_count++;
}
$sthA->finish();
$h++;
}
close(out);
### calculate time to run script ###
$secY = time();
$secZ = ($secY - $secX);
$secZm = ($secZ /60);
print "script execution time in seconds: $secZ minutes: $secZm\n";
exit;
Reference in New Issue View Git Blame Copy Permalink