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1b8d4e9d0b6f5647b4e893d72788e605ee818451
agc_2-X/www/vicidial/AST_agent_performance.php
T
mattf ee9b7f3772 Added code for on-the-fly language translations display for all admin and reporting scripts 
Changed all single-quote QXZ values to double-quote
Added "change language" page to admin.php

git-svn-id: svn://192.168.202.10@2233 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-12-31 14:49:05 +00:00

335 lines
12 KiB
PHP
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<?php
# AST_agent_performance.php
#
# Copyright (C) 2013 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 60619-1711 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page
# 70201-1203 - Added non_latin UTF8 output code, widened USER ID to 8 chars
# 90508-0644 - Changed to PHP long tags
# 130610-1135 - Finalized changing of all ereg instances to preg
# 130621-0825 - Added filtering of input to prevent SQL injection attacks and new user auth
# 130704-0943 - Fixed issue #675
# 130901-0828 - Changed to mysqli PHP functions
# 141114-0909 - Finalized adding QXZ translation to all admin files
# 141230-1524 - Added code for on-the-fly language translations display
#
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,enable_languages,language_method FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$SSenable_languages = $row[1];
$SSlanguage_method = $row[2];
}
##### END SETTINGS LOOKUP #####
###########################################
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
}
else
{
$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
}
$group = preg_replace("/'|\"|\\\\|;/","",$group);
$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
$stmt="select campaign_id from vicidial_campaigns;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$campaigns_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $campaigns_to_print)
{
$row=mysqli_fetch_row($rslt);
$groups[$i] =$row[0];
$i++;
}
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>"._QXZ("VICIDIAL: Agent Performance")."</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
echo "<SELECT SIZE=1 NAME=group>\n";
$o=0;
while ($campaigns_to_print > $o)
{
if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"AM\">"._QXZ("AM")."</option>\n";
echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
echo "</SELECT>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=34&campaign_id=$group\">"._QXZ("MODIFY")."</a> | <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n";
if (!$group)
{
echo "\n";
echo _QXZ("PLEASE SELECT A SERVER AND DATE-TIME ABOVE AND CLICK SUBMIT")."\n";
echo " "._QXZ("NOTE: stats taken from 6 hour shift specified")."\n";
}
else
{
if ($shift == 'AM')
{
$query_date_BEGIN = "$query_date 08:45:00";
$query_date_END = "$query_date 15:32:59";
$time_BEGIN = "08:45:00";
$time_END = "15:33:00";
}
if ($shift == 'PM')
{
$query_date_BEGIN = "$query_date 15:33:00";
$query_date_END = "$query_date 23:15:00";
$time_BEGIN = "15:33:00";
$time_END = "23:15:00";
}
echo _QXZ("VICIDIAL: Agent Performance",55)." $NOW_TIME\n";
echo _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
echo "---------- "._QXZ("AGENTS Details")." -------------\n\n";
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
echo "| "._QXZ("USER NAME",15)." | "._QXZ("ID",8)." | "._QXZ("CALLS",6)." | "._QXZ("TALK",6)." | "._QXZ("TALKAVG",7)."| A | B | DC | DNC | N | NI | SALE |\n";
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=vicidial_log.user and campaign_id='" . mysqli_real_escape_string($link, $group) . "' group by full_name order by calls desc limit 1000;";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $rows_to_print)
{
$row=mysqli_fetch_row($rslt);
$TOTcalls=($TOTcalls + $row[0]);
$TOTtotTALK=($TOTtotTALK + $row[1]);
$calls[$i] = sprintf("%-6s", $row[0]);
if ($non_latin < 1)
{
$full_name[$i]= sprintf("%-15s", $row[2]);
while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
$user[$i] = sprintf("%-6s", $row[3]);
while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
}
else
{
$full_name[$i]= sprintf("%-45s", $row[2]);
while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
$user[$i] = sprintf("%-18s", $row[3]);
while(mb_strlen($user[$i],'utf-8')>6) {$user[$i] = mb_substr("$user[$i]", 0, -1,'utf-8');}
}
$user[$i] = sprintf("%-8s", $row[3]);
$USERtotTALK = $row[1];
$USERavgTALK = $row[4];
$USERtotTALK_M = ($USERtotTALK / 60);
$USERtotTALK_M = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M");
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
$USERtotTALK_S = ($USERtotTALK_S * 60);
$USERtotTALK_S = round($USERtotTALK_S, 0);
if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
$pfUSERtotTALK_MS[$i] = sprintf("%6s", $USERtotTALK_MS);
$USERavgTALK_M = ($USERavgTALK / 60);
$USERavgTALK_M = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M");
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
$USERavgTALK_S = ($USERavgTALK_S * 60);
$USERavgTALK_S = round($USERavgTALK_S, 0);
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
$pfUSERavgTALK_MS[$i] = sprintf("%6s", $USERavgTALK_MS);
$i++;
}
$k=0;
while($k < $i)
{
$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 ";
$stmt="select count(*),status from vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' group by status;";
if ($non_latin > 0)
{
$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
$m=0;
while ($m < $rows_to_print)
{
$row=mysqli_fetch_row($rslt);
if ($row[1] == 'A') {$ctA[$k]=sprintf("%-4s", $row[0]); $TOT_A = ($TOT_A + $row[0]);}
if ($row[1] == 'B') {$ctB[$k]=sprintf("%-4s", $row[0]); $TOT_B = ($TOT_B + $row[0]);}
if ($row[1] == 'DC') {$ctDC[$k]=sprintf("%-4s", $row[0]); $TOT_DC = ($TOT_DC + $row[0]);}
if ($row[1] == 'DNC') {$ctDNC[$k]=sprintf("%-4s", $row[0]); $TOT_DNC = ($TOT_DNC + $row[0]);}
if ($row[1] == 'N') {$ctN[$k]=sprintf("%-4s", $row[0]); $TOT_N = ($TOT_N + $row[0]);}
if ($row[1] == 'NI') {$ctNI[$k]=sprintf("%-4s", $row[0]); $TOT_NI = ($TOT_NI + $row[0]);}
if (($row[1] == 'SALE') || ($row[1] == 'XFER') ) {$ctSALE[$k]=sprintf("%-4s", $row[0]); $TOT_SALE = ($TOT_SALE + $row[0]);}
$m++;
}
echo "| $full_name[$k] | $user[$k] | $calls[$k] | $pfUSERtotTALK_MS[$k] | $pfUSERavgTALK_MS[$k] | $ctA[$k] | $ctB[$k] | $ctDC[$k] | $ctDNC[$k] | $ctN[$k] | $ctNI[$k] | $ctSALE[$k] |\n";
$k++;
}
$TOTcalls = sprintf("%-7s", $TOTcalls);
$TOTtotTALK_M = ($TOTtotTALK / 60);
$TOTtotTALK_M = round($TOTtotTALK_M, 2);
$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
$TOTtotTALK_S = ($TOTtotTALK_S * 60);
$TOTtotTALK_S = round($TOTtotTALK_S, 0);
if ($TOTtotTALK_S < 10) {$TOTtotTALK_S = "0$TOTtotTALK_S";}
$TOTtotTALK_MS = "$TOTtotTALK_M_int:$TOTtotTALK_S";
$TOTtotTALK_MS = sprintf("%7s", $TOTtotTALK_MS);
while(strlen($TOTtotTALK_MS)>7) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
$TOT_A = sprintf("%-5s", $TOT_A);
$TOT_B = sprintf("%-5s", $TOT_B);
$TOT_DC = sprintf("%-5s", $TOT_DC);
$TOT_DNC = sprintf("%-5s", $TOT_DNC);
$TOT_N = sprintf("%-5s", $TOT_N);
$TOT_NI = sprintf("%-5s", $TOT_NI);
$TOT_SALE = sprintf("%-5s", $TOT_SALE);
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
echo "| "._QXZ("TOTALS",25)." | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
echo "\n";
}
?>
</BODY></HTML>
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