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1f249552ec440849686bf46f9325ac050278dfaf
agc_2-X/www/vicidial/AST_agent_inbound_status.php
T
mattf 8aa16e4f62 Fixed help display for dozens of reports 
Added more call detail stats for calls to DIDs and what happened to them
Fixed issue with User Group permissions in Inbound summary hourly report and the agent status detail report.

git-svn-id: svn://192.168.202.10@3448 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-06-05 13:10:27 +00:00

1313 lines
45 KiB
PHP
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<?php
# AST_agent_inbound_status.php
#
# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 170913-0853 - First build based upon AST_agent_status_detail.php
# 191013-0841 - Fixes for PHP7
#
$startMS = microtime();
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
if (isset($_GET["show_defunct_users"])) {$show_defunct_users=$_GET["show_defunct_users"];}
elseif (isset($_POST["show_defunct_users"])) {$show_defunct_users=$_POST["show_defunct_users"];}
if (strlen($shift)<2) {$shift='ALL';}
if ($search_archived_data=="checked") {$closer_log_table="vicidial_closer_log_archive";} else {$closer_log_table="vicidial_closer_log";}
$report_name = 'Agent Inbound Status Summary';
$db_source = 'M';
$JS_text="<script language='Javascript'>\n";
$JS_onload="onload = function() {\n";
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,report_default_format FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
$SSreport_default_format = $row[4];
}
##### END SETTINGS LOOKUP #####
###########################################
if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
}
else
{
$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = "You are not allowed to view reports";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = "Login incorrect, please try again";
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = "Too many login attempts, try again in 15 minutes";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ($auth_message == 'IPBLOCK')
{
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
##### BEGIN log visit to the vicidial_report_log table #####
$LOGip = getenv("REMOTE_ADDR");
$LOGbrowser = getenv("HTTP_USER_AGENT");
$LOGscript_name = getenv("SCRIPT_NAME");
$LOGserver_name = getenv("SERVER_NAME");
$LOGserver_port = getenv("SERVER_PORT");
$LOGrequest_uri = getenv("REQUEST_URI");
$LOGhttp_referer = getenv("HTTP_REFERER");
$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
else {$LOGserver_port = ":$LOGserver_port";}
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
$LOGhostname = php_uname('n');
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$webserver_id_ct = mysqli_num_rows($rslt);
if ($webserver_id_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$webserver_id = $row[0];
}
else
{
##### insert webserver entry
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$webserver_id = mysqli_insert_id($link);
}
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$report_log_id = mysqli_insert_id($link);
##### END log visit to the vicidial_report_log table #####
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
# echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
$LOGadmin_viewable_groups = $row[2];
$LOGadmin_viewable_call_times = $row[3];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
}
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
$LOGadmin_viewable_groupsSQL='';
$whereLOGadmin_viewable_groupsSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
{
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
}
$LOGadmin_viewable_call_timesSQL='';
$whereLOGadmin_viewable_call_timesSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
{
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
}
$MT[0]='';
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = array();}
if (!isset($user_group)) {$user_group = array();}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$groups_to_print = mysqli_num_rows($rslt);
$i=0;
# $LISTgroups[$i]='---NONE---';
# $i++;
# $groups_to_print++;
$groups_string='|';
while ($i < $groups_to_print)
{
$row=mysqli_fetch_row($rslt);
$LISTgroups[$i] = $row[0];
$LISTgroup_names[$i] = $row[1];
# $LISTgroup_ids[$i] = $row[2];
$groups_string .= "$LISTgroups[$i]|";
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
if ( (strlen($group[$i]) > 0) and (preg_match("/\|$group[$i]\|/",$groups_string)) )
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
}
$i++;
}
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
if (strlen($group_SQL)<3) {$group_SQL="''";}
$group_SQL=" and campaign_id in ($group_SQL) ";
if (in_array('--ALL--', $group)) {
$group=array("--ALL--");
$group_string="--ALL--|";
$group_SQL="";
$groupQS="&group[]=--ALL--";
}
#for ($i=0; $i<count($user_group); $i++)
# {
# if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
# }
$stmt="SELECT user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$user_groups_to_print = mysqli_num_rows($rslt);
$i=0;
$user_groups=array();
while ($i < $user_groups_to_print)
{
$row=mysqli_fetch_row($rslt);
$user_groups[$i] =$row[0];
if ($all_user_groups) {$user_group[$i]=$row[0];}
$i++;
}
$i=0;
$user_group_string='|';
$user_group_ct = count($user_group);
while($i < $user_group_ct)
{
$user_group_string .= "$user_group[$i]|";
$user_group_SQL .= "'$user_group[$i]',";
$user_groupQS .= "&user_group[]=$user_group[$i]";
$i++;
}
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
{$user_group_SQL = "";}
else
{
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
$user_group_SQL = "and ".$closer_log_table.".user_group IN($user_group_SQL)";
}
if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
$stmt="SELECT vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysqli_num_rows($rslt);
$i=0;
$vsc_id=array();
$vsc_name=array();
$vsc_count=array();
while ($i < $statcats_to_print)
{
$row=mysqli_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
$customer_interactive_statuses='';
$stmt="SELECT status from vicidial_statuses where human_answered='Y';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysqli_fetch_row($rslt);
$customer_interactive_statuses .= "|$row[0]";
$i++;
}
$stmt="SELECT status from vicidial_campaign_statuses where human_answered='Y' $LOGallowed_campaignsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysqli_fetch_row($rslt);
$customer_interactive_statuses .= "|$row[0]";
$i++;
}
if (strlen($customer_interactive_statuses)>0)
{$customer_interactive_statuses .= '|';}
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&search_archived_data=$search_archived_data&show_defunct_users=$show_defunct_users&report_display_type=$report_display_type&DB=$DB";
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
if ($file_download < 1)
{
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.yellow {color: white; background-color: yellow}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
echo "<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
require("chart_button.php");
echo "<script src='chart/Chart.js'></script>\n";
echo "<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;z-index:21;'></div>";
echo "<span style=\"position:absolute;left:0px;top:0px;z-index:20;\" id=admin_header>";
$short_header=1;
require("admin_header.php");
echo "</span>\n";
echo "<span style=\"position:absolute;left:3px;top:30px;z-index:19;\" id=agent_status_stats>\n";
echo "<b>"._QXZ("$report_name")."</b> $NWB#agent_status_detail$NWE\n";
echo "<PRE><FONT SIZE=2>";
}
if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
{
echo "<PRE><FONT SIZE=2>";
echo _QXZ("PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
echo " "._QXZ("NOTE: stats taken from shift specified")."\n";
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
if ($file_download < 1)
{
$ASCII_text.=_QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME ($db_source)\n";
$ASCII_text.=_QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
$HTML_text.=_QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME ($db_source)\n";
$HTML_text.=_QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
}
else
{
$file_output .= _QXZ("$report_name")." "._QXZ("Report")." $NOW_TIME\n";
$file_output .= _QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
}
$statuses='-';
$statusesTXT='';
$statusesHEAD='';
$statusesHTML='';
$statusesFILE='';
$statusesARY=array();
$statusesARY[0]='';
$j=0;
$users='-';
$usersARY=array();
$usersARY[0]='';
$user_namesARY=array();
$user_namesARY[0]='';
$k=0;
if ($show_defunct_users)
{
$user_stmt="SELECT distinct '' as full_name, user from ".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by user asc";
}
else
{
$user_stmt="SELECT distinct full_name,vicidial_users.user from vicidial_users,".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=".$closer_log_table.".user and status is not null $group_SQL $user_group_SQL order by full_name asc";
}
if ($DB) {echo "$user_stmt\n";}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
$q=0;
$calls=array();
$full_name=array();
$user=array();
$status=array();
while($q<mysqli_num_rows($user_rslt))
{
$user_row=mysqli_fetch_row($user_rslt);
if ($show_defunct_users)
{
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$user_row[1]'";
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
}
else
{
$full_name_val=$user_row[1];
}
}
else
{
$full_name_val=$user_row[0];
}
$full_name[$q] = $full_name_val;
$user[$q] = $user_row[1];
if (!preg_match("/\-$user[$q]\-/i", $users))
{
$users .= "$user[$q]-";
$usersARY[$k] = $user[$q];
$user_namesARY[$k] = $full_name[$q];
$k++;
}
$q++;
}
if ($show_defunct_users)
{
$status_stmt="SELECT distinct status from ".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by status";
}
else
{
$status_stmt="SELECT distinct status from vicidial_users,".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=".$closer_log_table.".user $group_SQL $user_group_SQL order by status";
}
if ($DB) {echo "$status_stmt\n";}
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$q=0;
$status_rows_to_print=0; $sub_status_count=0;
while($status_row=mysqli_fetch_row($status_rslt))
{
$current_status=$status_row[0];
if ($show_defunct_users)
{
$stmt="SELECT count(*) as calls,'' as full_name,user,status from ".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
}
else
{
$stmt="SELECT count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,".$closer_log_table." where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=".$closer_log_table.".user and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$status_rows_to_print = mysqli_num_rows($rslt);
$rows_to_print+=$status_rows_to_print;
$i=0;
while ($i < $status_rows_to_print)
{
$row=mysqli_fetch_row($rslt);
if ($show_defunct_users)
{
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[2]'";
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
}
else
{
$full_name_val=$row[2];
}
}
else
{
$full_name_val=$row[1];
}
if ( ($row[0] > 0) and (strlen($row[2]) > 0) and (strlen($row[3]) > 0) and (!preg_match("/NULL/i",$row[3])))
{
$calls[$q] = $row[0];
$full_name[$q] = $full_name_val;
$user[$q] = $row[2];
$status[$q] = $row[3];
if ( (!preg_match("/-$status[$q]-/i", $statuses)) and (strlen($status[$q])>0) )
{
$statusesTXT = sprintf("%8s", $status[$q]);
$statusesHEAD .= "----------+";
$statusesHTML .= " $statusesTXT |";
$HTML_statuses .= "<th>&nbsp;<font size=2 face=\"Arial,Helvetica\">$statusesTXT&nbsp;</th>";
$statusesFILE .= "$statusesTXT,";
$statuses .= "$status[$q]-";
$statusesARY[$j] = $status[$q];
$sub_statusesARY[$sub_status_count] = $status[$q];
$sub_status_count++;
$max_varname="max_".$status[$q];
$$max_varname=1;
$j++;
}
if (!preg_match("/\-$user[$q]\-/i", $users))
{
$users .= "$user[$q]-";
$usersARY[$k] = $user[$q];
$user_namesARY[$k] = $full_name[$q];
$k++;
}
}
$i++;
$q++;
}
}
if ($file_download < 1)
{
$ASCII_text.=_QXZ("INBOUND CALLS STATS BREAKDOWN").":\n";
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
$ASCII_text.="| <a href=\"$LINKbase\">"._QXZ("USER NAME", 9)."</a> | <a href=\"$LINKbase&stage=ID\">"._QXZ("ID", 2)."</a> | <a href=\"$LINKbase&stage=LEADS\">"._QXZ("CALLS", 5)."</a> | <a href=\"$LINKbase&stage=CI\">"._QXZ("CIcalls", 7)."</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
$HTML_text.=_QXZ("INBOUND CALLS STATS BREAKDOWN").":</PRE>\n";
$HTML_text.="<table border='0' cellpadding=2 cellspacing='0'>";
$HTML_text.="<tr bgcolor='".$SSframe_background."'>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">&nbsp;<a href=\"$LINKbase\">"._QXZ("USER NAME")."</a>&nbsp;</th>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">&nbsp;<a href=\"$LINKbase&stage=ID\">"._QXZ("ID")."</a>&nbsp;</th>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">&nbsp;<a href=\"$LINKbase&stage=LEADS\">"._QXZ("CALLS")."</a>&nbsp;</th>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">&nbsp;<a href=\"$LINKbase&stage=CI\">"._QXZ("CIcalls")."</a>&nbsp;</th>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">&nbsp;<a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>&nbsp;</th>";
$HTML_text.=$HTML_statuses;
$HTML_text.="</tr>";
}
else
{
$file_output .= _QXZ("USER").","._QXZ("ID").","._QXZ("CALLS").","._QXZ("CIcalls").",DNC-CI%,$statusesFILE\n";
}
### BEGIN loop through each user ###
$m=0;
$TOPsorted_output=array();
$TOPsorted_outputFILE=array();
$TOPsorted_outputHTML=array();
$TOPsort=array();
$TOPsortTALLY=array();
$CIScountTOT=0;
$DNCcountTOT=0;
$graph_stats=array();
$max_calls=1;
$max_cicalls=1;
$max_dncci=1;
while ($m < $k)
{
$Suser=$usersARY[$m];
$Sfull_name=$user_namesARY[$m];
$Scalls=0;
$SstatusesHTML='';
$SstatusesHTMLpct='';
$SHTML_statuses='';
$SHTML_statusespct='';
$SstatusesFILE='';
$SstatusesFILEpct='';
$CIScount=0;
$DNCcount=0;
### BEGIN loop through each status ###
$n=0;
while ($n < $j)
{
$Sstatus=$statusesARY[$n];
$SstatusTXT='';
$varname=$Sstatus."_graph";
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
$max_varname="max_".$Sstatus;
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
{
$Scalls = ($Scalls + $calls[$i]);
if (preg_match("/\|$status[$i]\|/i",$customer_interactive_statuses))
{
$CIScount = ($CIScount + $calls[$i]);
$CIScountTOT = ($CIScountTOT + $calls[$i]);
}
if (preg_match("/DNC/i", $status[$i]))
{
$DNCcount = ($DNCcount + $calls[$i]);
$DNCcountTOT = ($DNCcountTOT + $calls[$i]);
}
if ($calls[$i]>$$max_varname) {$$max_varname=$calls[$i];}
$graph_stats[$m][(4+$n)]=$calls[$i];
$SstatusTXT = sprintf("%8s", $calls[$i]);
$SstatusesHTML .= " $SstatusTXT |";
$SHTML_statuses .= "<td align='center'><font size=1 face=\"Arial,Helvetica\">$calls[$i]</td>";
$SstatusesFILE .= "$calls[$i],";
$status_found++;
}
$i++;
}
if ($status_found < 1)
{
$graph_stats[$m][(4+$n)]=0;
$SstatusesHTML .= " 0 |";
$SHTML_statuses .= "<td align='center'><font size=1 face=\"Arial,Helvetica\">0</td>";
$SstatusesFILE .= "0,";
}
### END loop through each stat line ###
$n++;
}
### END loop through each status ###
$TOTcalls=($TOTcalls + $Scalls);
$RAWuser = $Suser;
$RAWcalls = $Scalls;
$RAWcis = $CIScount;
$Scalls = sprintf("%6s", $Scalls);
$CIScount = sprintf("%6s", $CIScount);
### BEGIN loop through each status again to get the damn percentages ###
$n=0;
while ($n < $j)
{
$Sstatus=$statusesARY[$n];
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
{
$SstatusTXTpct = sprintf("%6.1f", (100*($calls[$i]/$Scalls))); #
$SstatusesHTMLpct .= " $SstatusTXTpct % |";
$SHTML_statusespct .= "<td align='center'><font size=1 face=\"Arial,Helvetica\">(".trim($SstatusTXTpct)."%)</td>";
$SstatusesFILEpct .= trim($SstatusTXTpct)."%,";
$status_found++;
}
$i++;
}
if ($status_found < 1)
{
$SstatusesHTMLpct .= " 0.0 % |";
$SHTML_statusespct .= "<td align='center'><font size=1 face=\"Arial,Helvetica\">(0.0 %)</td>";
$SstatusesFILEpct .= "0.0%,";
}
### END loop through each stat line ###
$n++;
}
### END loop through each status ###
if ($file_download<1)
{
if ($non_latin < 1)
{
$Sfull_name= sprintf("%-25s", $Sfull_name);
while(strlen($Sfull_name)>25) {$Sfull_name = substr("$Sfull_name", 0, -1);}
$Suser = sprintf("%-8s", $Suser);
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
}
else
{
$Sfull_name= sprintf("%-75s", $Sfull_name);
while(mb_strlen($Sfull_name,'utf-8')>25) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
$Suser = sprintf("%-24s", $Suser);
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
}
}
$DNCcountPCTs = ( MathZDC($DNCcount, $CIScount) * 100);
$RAWdncPCT = $DNCcountPCTs;
# $DNCcountPCTs = round($DNCcountPCTs,2);
$DNCcountPCTs = round($DNCcountPCTs);
$rawDNCcountPCTs = $DNCcountPCTs;
# $DNCcountPCTs = sprintf("%3.2f", $DNCcountPCTs);
$DNCcountPCTs = sprintf("%6s", $DNCcountPCTs);
if (trim($Scalls)>$max_calls) {$max_calls=trim($Scalls);}
if (trim($CIScount)>$max_cicalls) {$max_cicalls=trim($CIScount);}
if (trim($DNCcountPCTs)>$max_dncci) {$max_dncci=trim($DNCcountPCTs);}
$graph_stats[$m][1]=trim("$Scalls");
$graph_stats[$m][2]=trim("$CIScount");
$graph_stats[$m][3]=trim("$DNCcountPCTs");
if ($file_download < 1)
{
$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Scalls | $CIScount | $DNCcountPCTs%|$SstatusesHTML\n";
$Toutput .= "| ".sprintf("%-25s", " ")." | ".sprintf("%-8s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." |$SstatusesHTMLpct\n";
$Toutput .= "+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
if ($m%2==0) {$bgcolor=$SSstd_row2_background;} else {$bgcolor=$SSstd_row1_background;}
$ToutputHTML = "<tr bgcolor='$bgcolor'><td align='center'><font size=2 face=\"Arial,Helvetica\">$Sfull_name</td><td align='center'><a href=\"./user_stats.php?user=$RAWuser\"><font size=2 face=\"Arial,Helvetica\">$Suser</a></td><td align='center'><font size=2 face=\"Arial,Helvetica\">$Scalls</td><td align='center'><font size=2 face=\"Arial,Helvetica\">$CIScount</td><td align='center'><font size=2 face=\"Arial,Helvetica\">$DNCcountPCTs%</td>$SHTML_statuses</tr>\n";
$ToutputHTML .= "<tr bgcolor='$bgcolor'><td colspan='5'><font size=1 face=\"Arial,Helvetica\">&nbsp;</td>$SHTML_statusespct</tr>\n";
# $graph_stats[$m][0]=trim("$user_namesARY[$m] - $usersARY[$m]");
}
else
{
$fileToutput = "$Sfull_name,$RAWuser,$RAWcalls,$RAWcis,$rawDNCcountPCTs%,$SstatusesFILE\n";
$fileToutput .= ",,,,,$SstatusesFILEpct\n";
}
$TOPsorted_output[$m] = $Toutput;
$TOPsorted_outputFILE[$m] = $fileToutput;
$TOPsorted_outputHTML[$m] = $ToutputHTML;
if ($stage == 'ID')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'LEADS')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'TIME')
{
$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$Stime;
}
if ($stage == 'CI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcis) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcis;
}
if ($stage == 'DNCCI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWdncPCT;
}
if (!preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
if ($file_download < 1)
{
$ASCII_text.="$Toutput";
$HTML_text.="$ToutputHTML";
}
else
{$file_output .= "$fileToutput";}
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
$m++;
}
### END loop through each user ###
$TOT_AGENTS = sprintf("%4s", $m);
### BEGIN sort through output to display properly ###
if (preg_match('/ID|TIME|LEADS|CI|DNCCI/',$stage))
{
if (preg_match('/ID/',$stage))
{sort($TOPsort, SORT_NUMERIC);}
if (preg_match('/TIME|LEADS|CI|DNCCI/',$stage))
{rsort($TOPsort, SORT_NUMERIC);}
$m=0;
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
if ($file_download < 1)
{
$ASCII_text.="$TOPsorted_output[$i]";
$HTML_text.="$TOPsorted_outputHTML[$i]";
}
else
{$file_output .= "$TOPsorted_outputFILE[$i]";}
$m++;
}
}
### END sort through output to display properly ###
###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$SUMstatusesFILE='';
$SUMHTML_statuses='';
$SUMstatusesHTMLpct='';
$SUMstatusesFILEpct='';
$SUMHTML_statusespct='';
$n=0;
while ($n < $j)
{
$Scalls=0;
$Sstatus=$statusesARY[$n];
$SUMstatusTXT='';
$total_var=$Sstatus."_total";
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ($Sstatus=="$status[$i]")
{
$Scalls = ($Scalls + $calls[$i]);
$status_found++;
}
$i++;
}
### END loop through each stat line ###
if ($status_found < 1)
{
$SUMstatusesHTML .= " 0 |";
$$total_var="0";
}
else
{
$SUMstatusTXT = sprintf("%8s", $Scalls);
$SUMstatusesHTML .= " $SUMstatusTXT |";
$SUMHTML_statuses .= "<th><font size=1 face=\"Arial,Helvetica\">$SUMstatusTXT</th>";
$SUMstatusesFILE .= "$SUMstatusTXT,";
$$total_var=$Scalls;
}
$n++;
}
### END loop through each status ###
$n=0;
while ($n < $j)
{
$Scalls=0;
$Sstatus=$statusesARY[$n];
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ($Sstatus=="$status[$i]")
{
$Scalls = ($Scalls + $calls[$i]);
$status_found++;
}
$i++;
}
### END loop through each stat line ###
if ($status_found < 1)
{
$SUMstatusesHTMLpct .= " 0.0% |";
$SUMstatusesFILEpct .= "0.0%,";
$SUMHTML_statusespct .= "<th><font size=1 face=\"Arial,Helvetica\">(0.0%)</th>";
}
else
{
$SstatusTXTpct = sprintf("%6.1f", (100*($Scalls/$TOTcalls))); #
$SUMstatusesHTMLpct .= " $SstatusTXTpct % |";
$SUMHTML_statusespct .= "<th><font size=1 face=\"Arial,Helvetica\">(".trim($SstatusTXTpct)."%)</th>";
$SUMstatusesFILEpct .= trim($SstatusTXTpct)."%,";
}
$n++;
}
### END loop through each status ###
$TOTcalls = sprintf("%7s", $TOTcalls);
$CIScountTOT = sprintf("%7s", $CIScountTOT);
$DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
$DNCcountPCT = round($DNCcountPCT,2);
$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
$DNCcountPCT = ( MathZDC($DNCcountTOT, $CIScountTOT) * 100);
#$DNCcountPCT = round($DNCcountPCT,2);
$DNCcountPCT = round($DNCcountPCT);
#$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
$DNCcountPCT = sprintf("%6s", $DNCcountPCT);
if ($file_download < 1)
{
$ASCII_text.="+---------------------------+----------+--------+--------+--------+$statusesHEAD\n";
$ASCII_text.="| "._QXZ("TOTALS", 6)." "._QXZ("AGENTS", 6).":$TOT_AGENTS | $TOTcalls| $CIScountTOT| $DNCcountPCT%|$SUMstatusesHTML\n";
$ASCII_text.="| ".sprintf("%-36s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." | ".sprintf("%-6s", " ")." |$SUMstatusesHTMLpct\n";
$ASCII_text.="+--------------------------------------+--------+--------+--------+$statusesHEAD\n";
$ASCII_text.="\n\n</PRE>";
$HTML_text.="<tr bgcolor='".$SSframe_background."'>";
$HTML_text.="<th colspan='2'><font size=2 face=\"Arial,Helvetica\">"._QXZ("TOTALS")."&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;"._QXZ("AGENTS").":$TOT_AGENTS</th>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">$TOTcalls</th>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">$CIScountTOT</th>";
$HTML_text.="<th><font size=2 face=\"Arial,Helvetica\">$DNCcountPCT%</th>";
$HTML_text.=$SUMHTML_statuses;
$HTML_text.="</tr>";
$HTML_text.="<tr bgcolor='".$SSframe_background."'>";
$HTML_text.="<th colspan='5'><font size=1 face=\"Arial,Helvetica\">&nbsp;</th>";
$HTML_text.=$SUMHTML_statusespct;
$HTML_text.="</tr>";
$HTML_text.="</table>";
/*
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
$multigraph_text="";
$graph_id++;
$graph_array=array("ASD_CALLSdata|1|CALLS|integer|", "ASD_CICALLSdata|2|CI/CALLS|integer|", "ASD_DNCCIdata|3|DNC/CI|percent|");
for ($e=0; $e<count($sub_statusesARY); $e++) {
$Sstatus=$sub_statusesARY[$e];
$SstatusTXT=$Sstatus;
if ($Sstatus=="") {$SstatusTXT="(blank)";}
array_push($graph_array, "ASD_SUBSTATUS".$e."data|".($e+4)."|".$SstatusTXT."|integer|");
}
$default_graph="bar"; # Graph that is initally displayed when page loads
include("graph_color_schemas.inc");
$graph_totals_array=array();
$graph_totals_rawdata=array();
for ($q=0; $q<count($graph_array); $q++) {
$graph_info=explode("|", $graph_array[$q]);
$current_graph_total=0;
$dataset_name=$graph_info[0];
$dataset_index=$graph_info[1];
$dataset_type=$graph_info[3];
$JS_text.="var $dataset_name = {\n";
# $JS_text.="\ttype: \"\",\n";
# $JS_text.="\t\tdata: {\n";
$datasets="\t\tdatasets: [\n";
$datasets.="\t\t\t{\n";
$datasets.="\t\t\t\tlabel: \"\",\n";
$datasets.="\t\t\t\tfill: false,\n";
$labels="\t\tlabels:[";
$data="\t\t\t\tdata: [";
$graphConstantsA="\t\t\t\tbackgroundColor: [";
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
$graphConstantsC="\t\t\t\thoverBorderColor: [";
for ($d=0; $d<count($graph_stats); $d++) {
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
$current_graph_total+=$graph_stats[$d][$dataset_index];
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
$graphConstantsA.="\"$bgcolor\",";
$graphConstantsB.="\"$hbgcolor\",";
$graphConstantsC.="\"$hbcolor\",";
}
$graphConstantsA.="],\n";
$graphConstantsB.="],\n";
$graphConstantsC.="],\n";
$labels=preg_replace('/,$/', '', $labels)."],\n";
$data=preg_replace('/,$/', '', $data)."],\n";
$graph_totals_rawdata[$q]=$current_graph_total;
switch($dataset_type) {
case "time":
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
break;
case "percent":
$graph_totals_array[$q]="";
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
break;
default:
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
$chart_options="options: { legend: { display: false }},";
break;
}
$datasets.=$data;
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
$datasets.="\t\t\t}\n";
$datasets.="\t\t]\n";
$datasets.="\t}\n";
$JS_text.=$labels.$datasets;
# $JS_text.="}\n";
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
}
$graph_count=count($graph_array);
$graph_title=_QXZ("AGENT STATUS DETAIL REPORT");
include("graphcanvas.inc");
$GRAPH.=$graphCanvas;
*/
}
else
{
$file_output .= _QXZ("TOTALS").",$TOT_AGENTS,$TOTcalls,$CIScountTOT,$DNCcountPCT%,$SUMstatusesFILE\n";
$file_output .= ",,,,,$SUMstatusesFILEpct\n";
}
}
if ($file_download > 0)
{
$FILE_TIME = date("Ymd-His");
$CSVfilename = "AGENT_STATUS$US$FILE_TIME.csv";
// We'll be outputting a TXT file
header('Content-type: application/octet-stream');
// It will be called LIST_101_20090209-121212.txt
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
header('Expires: 0');
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
header('Pragma: public');
ob_clean();
flush();
echo "$file_output";
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
}
$JS_onload.="}\n";
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
$JS_text.="</script>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>";
echo "<TABLE CELLSPACING=3 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
?>
<script language="JavaScript">
function openNewWindow(url)
{
window.open (url,"",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');
}
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'query_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "</TD><TD VALIGN=TOP> "._QXZ("Inbound groups").":<BR>";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
if (preg_match('/\-\-ALL\-\-/',$group_string))
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL groups")." --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL groups")." --</option>\n";}
$o=0;
while ($groups_to_print > $o)
{
if (preg_match("/$LISTgroups[$o]\|/i",$group_string)) {echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
else {echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>"._QXZ("User Groups").":<BR>";
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
$o=0;
while ($user_groups_to_print > $o)
{
if (preg_match("/$user_groups[$o]\|/i",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>"._QXZ("Shift").":<BR>";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">"._QXZ("$shift")."</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">"._QXZ("AM")."</option>\n";
echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
echo "<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
echo "</SELECT><BR><BR>\n";
echo _QXZ("Display as").":<BR>";
echo "<select name='report_display_type'>";
if ($report_display_type) {echo "<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
echo "<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
echo "</TD><TD VALIGN=TOP><BR>";
echo "<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
echo "<input type='checkbox' name='show_defunct_users' value='checked' $show_defunct_users>"._QXZ("Show defunct users")."<BR><BR>\n";
echo " &nbsp; &nbsp; &nbsp; <INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
echo " <a href=\"$LINKbase&stage=$stage&file_download=1\">"._QXZ("DOWNLOAD")."</a> | \n";
echo " <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>";
echo "</FONT>\n";
echo "</TD></TR></TABLE>";
echo "</FORM>";
if ($report_display_type=="HTML")
{
echo $HTML_text;
}
else
{
echo $ASCII_text;
}
echo "</span>\n";
if (!$report_display_type || $report_display_type=="TEXT")
{
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:18;\" id=agent_status_bars>\n";
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n";
$m=0;
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
{echo " \n";}
else
{
echo " <SPAN class=\"yellow\">";
$TOPsortPLOT = ( MathZDC($TOPsortTALLY[$i], $TOPsortMAX) * 110 );
$h=0;
while ($h <= $TOPsortPLOT)
{
echo " ";
$h++;
}
echo "</SPAN>\n";
}
$m++;
}
echo "</span>\n";
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
?>
</BODY></HTML>
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