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31dc9a3bca4c83c37a975cee6b80a141ec00f4f3
agc_2-X/bin/AST_VDauto_dial.pl
T
mattf d2e89b3544 changed AST_VDauto_dial.pl to use /etc/astguiclient.conf for settings 
one other minor change to remote_agents script

git-svn-id: svn://192.168.202.10@130 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-07 19:58:51 +00:00

950 lines
34 KiB
Perl
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#!/usr/bin/perl
#
# AST_VDauto_dial.pl version 0.12 *DBI-version*
#
# DESCRIPTION:
# uses Net::MySQL to place auto_dial calls on the VICIDIAL dialer system
#
# SUMMARY:
# This program was designed for people using the Asterisk PBX with VICIDIAL
#
# For the client to use VICIDIAL, this program must be in the cron constantly
#
# For this program to work you need to have the "asterisk" MySQL database
# created and create the tables listed in the CONF_MySQL.txt file, also make sure
# that the machine running this program has read/write/update/delete access
# to that database
#
# It is recommended that you run this program on the local Asterisk machine
#
# This script is to run perpetually querying every second to place new phone
# calls from the vicidial_hopper based upon how many available agents there are
# and the value of the auto_dial_level setting in the campaign screen of the
# admin web page
#
# It is good practice to keep this program running by placing the associated
# KEEPALIVE script running every minute to ensure this program is always running
#
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
#
# changes:
# 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds
# 50317-0954 - Added duplicate check per cycle to account for DB lockups
# 50322-1302 - Added campaign custom callerid feature
# 50324-1353 - Added optional variable to record ring time thru separate diap prefix
# 50606-2308 - Added code to ensure no calls placed out on inactive campaign
# 50617-1248 - Added code to place LOGOUT entry in auto-paused user logs
# 50620-1349 - Added custom vdad transfer AGI extension per campaign
# 50810-1610 - Added database server variable definitions lookup
# 50810-1630 - Added max_vicidial_trunks server limiter on active lines
# 50812-0957 - corrected max_trunks logic, added update of server every 25 sec
# 60120-1522 - corrected time error for hour variable, caused agi problems
# 60427-1223 - Fixed Blended in/out CLOSER campaign issue
# 60608-1134 - Altered vac table field of call_type for IN OUT distinction
# 60612-1324 - Altered dead call section to accept BUSY detection from VD_hangup
# - Altered dead call section to accept DISCONNECT detection from VD_hangup
# 60614-1142 - Added code to work with recycled leads, multi called_since_last_reset values
# - Removed gmt lead validation because it is already done by VDhopper
# 60807-1438 - Changed to DBI
# - changed to use /etc/astguiclient.conf for configs
#
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n [-t] = test\n [-debug] = verbose debug messages\n [--delay=XXX] = delay of XXX seconds per loop, default 2.5 seconds\n\n";
}
else
{
if ($args =~ /--delay=/i)
{
@data_in = split(/--delay=/,$args);
$loop_delay = $data_in[1];
print " LOOP DELAY OVERRIDE!!!!! = $loop_delay seconds\n\n";
$loop_delay = ($loop_delay * 1000);
}
else
{
$loop_delay = '2500';
}
if ($args =~ /-debug/i)
{
$DB=1; # Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute
}
if ($args =~ /-t/i)
{
$TEST=1;
$T=1;
}
}
}
else
{
print "no command line options set\n";
$loop_delay = '2500';
$DB=1;
}
### end parsing run-time options ###
# constants
$US='__';
$MT[0]='';
$RECcount=''; ### leave blank for no REC count
$RECprefix='7'; ### leave blank for no REC prefix
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
# Customized Variables
$server_ip = $VARserver_ip; # Asterisk server IP
if (!$VARDB_port) {$VARDB_port='3306';}
&get_time_now; # update time/date variables
if (!$VDADLOGfile) {$VDADLOGfile = "$PATHlogs/vdautodial.$year-$mon-$mday";}
$event_string='PROGRAM STARTED||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||';
&event_logger; # writes to the log and if debug flag is set prints to STDOUT
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use DBI;
### connect to MySQL database defined in the AST_SERVER_conf.pl file
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBtelnet_host = "$aryA[0]";
$DBtelnet_port = "$aryA[1]";
$DBASTmgrUSERNAME = "$aryA[2]";
$DBASTmgrSECRET = "$aryA[3]";
$DBASTmgrUSERNAMEupdate = "$aryA[4]";
$DBASTmgrUSERNAMElisten = "$aryA[5]";
$DBASTmgrUSERNAMEsend = "$aryA[6]";
$DBmax_vicidial_trunks = "$aryA[7]";
$DBanswer_transfer_agent= "$aryA[8]";
$DBSERVER_GMT = "$aryA[9]";
$DBext_context = "$aryA[10]";
if ($DBtelnet_host) {$telnet_host = $DBtelnet_host;}
if ($DBtelnet_port) {$telnet_port = $DBtelnet_port;}
if ($DBASTmgrUSERNAME) {$ASTmgrUSERNAME = $DBASTmgrUSERNAME;}
if ($DBASTmgrSECRET) {$ASTmgrSECRET = $DBASTmgrSECRET;}
if ($DBASTmgrUSERNAMEupdate) {$ASTmgrUSERNAMEupdate = $DBASTmgrUSERNAMEupdate;}
if ($DBASTmgrUSERNAMElisten) {$ASTmgrUSERNAMElisten = $DBASTmgrUSERNAMElisten;}
if ($DBASTmgrUSERNAMEsend) {$ASTmgrUSERNAMEsend = $DBASTmgrUSERNAMEsend;}
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBext_context) {$ext_context = $DBext_context;}
$rec_count++;
}
$sthA->finish();
$event_string='LOGGED INTO MYSQL SERVER ON 1 CONNECTION|';
&event_logger;
$one_day_interval = 12; # 1 month loops for one year
while($one_day_interval > 0)
{
$endless_loop=5760000; # 30 days minutes at XXX seconds per loop
while($endless_loop > 0)
{
&get_time_now;
###############################################################################
###### first figure out how many calls should be placed for each campaign per server
###############################################################################
@DBlive_user=@MT;
@DBlive_server_ip=@MT;
@DBlive_campaign=@MT;
@DBlive_conf_exten=@MT;
@DBcampaigns=@MT;
@DBIPaddress=@MT;
@DBIPcampaign=@MT;
@DBIPactive=@MT;
@DBIPvdadexten=@MT;
@DBIPcount=@MT;
@DBIPadlevel=@MT;
@DBIPdialtimeout=@MT;
@DBIPdialprefix=@MT;
@DBIPcampaigncid=@MT;
@DBIPexistcalls=@MT;
@DBIPgoalcalls=@MT;
@DBIPmakecalls=@MT;
@DBIPclosercamp=@MT;
$active_line_counter=0;
$user_counter=0;
$user_campaigns = '|';
$user_campaigns_counter = 0;
$user_campaignIP = '|';
$user_CIPct = 0;
##### Get a listing of the users that are active and ready to take calls
##### Also get a listing of the campaigns and campaigns/serverIP that will be used
$stmtA = "SELECT user,server_ip,campaign_id,conf_exten FROM vicidial_live_agents where status IN('READY','QUEUE','INCALL','DONE') and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBlive_user[$user_counter] = "$aryA[0]";
$DBlive_server_ip[$user_counter] = "$aryA[1]";
$DBlive_campaign[$user_counter] = "$aryA[2]";
$DBlive_conf_exten[$user_counter] = "$aryA[3]";
if ($user_campaigns !~ /\|$DBlive_campaign[$user_counter]\|/i)
{
$user_campaigns .= "$DBlive_campaign[$user_counter]|";
$DBcampaigns[$user_campaigns_counter] = $DBlive_campaign[$user_counter];
$user_campaigns_counter++;
}
if ($user_campaignIP !~ /\|$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]\|/i)
{
$user_campaignIP .= "$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]|";
$DBIPcampaign[$user_CIPct] = "$DBlive_campaign[$user_counter]";
$DBIPaddress[$user_CIPct] = "$DBlive_server_ip[$user_counter]";
$user_CIPct++;
}
$user_counter++;
$rec_count++;
}
$sthA->finish();
$event_string="LIVE AGENTS LOGGED IN: $user_counter";
&event_logger;
$user_CIPct = 0;
foreach(@DBIPcampaign)
{
$user_counter=0;
foreach(@DBlive_campaign)
{
if ( ($DBlive_campaign[$user_counter] =~ /$DBIPcampaign[$user_CIPct]/i) && ($DBlive_server_ip[$user_counter] =~ /$DBIPaddress[$user_CIPct]/i) )
{
$DBIPcount[$user_CIPct]++
}
$user_counter++;
}
### grab the dial_level and multiply by active agents to get your goalcalls
$DBIPadlevel[$user_CIPct]=0;
$stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBIPadlevel[$user_CIPct] = "$aryA[0]";
$DBIPcalltime[$user_CIPct] = "$aryA[1]";
$DBIPdialtimeout[$user_CIPct] = "$aryA[2]";
$DBIPdialprefix[$user_CIPct] = "$aryA[3]";
$DBIPcampaigncid[$user_CIPct] = "$aryA[4]";
$DBIPactive[$user_CIPct] = "$aryA[5]";
$DBIPvdadexten[$user_CIPct] = "$aryA[6]";
$DBIPclosercamp[$user_CIPct] = "$aryA[7]";
$rec_count++;
}
$sthA->finish();
$DBIPgoalcalls[$user_CIPct] = ($DBIPadlevel[$user_CIPct] * $DBIPcount[$user_CIPct]);
if ($DBIPactive[$user_CIPct] =~ /N/) {$DBIPgoalcalls[$user_CIPct] = 0;}
$DBIPgoalcalls[$user_CIPct] = sprintf("%.0f", $DBIPgoalcalls[$user_CIPct]);
$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: agents: $DBIPcount[$user_CIPct] dial_level: $DBIPadlevel[$user_CIPct]";
&event_logger;
$active_line_counter=0;
$active_line_goal=0;
### see how many total VDAD calls are going on right now for max limiter
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$active_line_counter = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
### see how many calls are alrady active per campaign per server and
### subtract that number from goalcalls to determine how many new
### calls need to be placed in this loop
if ($DBIPcampaign[$user_CIPct] =~ /CLOSER/)
{
if (length($DBIPclosercamp[$user_CIPct]) > 2)
{
$DBIPclosercamp[$user_CIPct] =~ s/^ | -$//gi;
$DBIPclosercamp[$user_CIPct] =~ s/ /','/gi;
$DBIPclosercamp[$user_CIPct] = "'$DBIPclosercamp[$user_CIPct]'";
}
else {$DBIPclosercamp[$user_CIPct]=''}
$campaign_query = "( (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) or (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type='OUT') )";
}
else {$campaign_query = "(campaign_id='$DBIPcampaign[$user_CIPct]' and call_type='OUT')";}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where $campaign_query and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistcalls[$user_CIPct] = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
$DBIPmakecalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]);
$MVT_msg = '';
$active_line_goal = ($active_line_counter + $DBIPmakecalls[$user_CIPct]);
if ($active_line_goal > $max_vicidial_trunks)
{
$MVT_msg = "MVT override: $max_vicidial_trunks";
$DBIPmakecalls[$user_CIPct] = ($max_vicidial_trunks - $active_line_counter);
}
$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: Calls to place: $DBIPmakecalls[$user_CIPct] ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]) $MVT_msg";
&event_logger;
$user_CIPct++;
}
###############################################################################
###### second lookup leads and place calls for each campaign/server_ip
###### go one lead at a time and place the call by inserting a record into vicidial_manager
###############################################################################
$user_CIPct = 0;
foreach(@DBIPcampaign)
{
$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: CALLING";
&event_logger;
$call_CMPIPct=0;
$lead_id_call_list='|';
my $UDaffected_rows=0;
if ($call_CMPIPct < $DBIPmakecalls[$user_CIPct])
{
$stmtA = "UPDATE vicidial_hopper set status='QUEUE', user='VDAD_$server_ip' where campaign_id='$DBIPcampaign[$user_CIPct]' and status='READY' order by hopper_id LIMIT $DBIPmakecalls[$user_CIPct]";
print "|$stmtA|\n";
$UDaffected_rows = $dbhA->do($stmtA);
print "hopper rows updated to QUEUE: |$UDaffected_rows|\n";
if ($UDaffected_rows)
{
$lead_id=''; $phone_code=''; $phone_number=''; $called_count='';
while ($call_CMPIPct < $UDaffected_rows)
{
$stmtA = "SELECT lead_id FROM vicidial_hopper where campaign_id='$DBIPcampaign[$user_CIPct]' and status='QUEUE' and user='VDAD_$server_ip' LIMIT 1";
print "|$stmtA|\n";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$lead_id = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($lead_id_call_list =~ /\|$lead_id\|/)
{
print "!!!!!!!!!!!!!!!!duplicate lead_id for this run: |$lead_id| $lead_id_call_list\n";
open(DUPout, ">>/home/cron/VDAD_DUPLICATE.$file_date")
|| die "Can't open /home/cron/VDAD_DUPLICATE.$file_date: $!\n";
print DUPout "$now_date-----$lead_id_call_list-----$lead_id\n";
close(DUPout);
}
else
{
$stmtA = "UPDATE vicidial_hopper set status='INCALL' where lead_id='$lead_id'";
print "|$stmtA|\n";
$UQaffected_rows = $dbhA->do($stmtA);
print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n";
$stmtA = "SELECT * FROM vicidial_list where lead_id='$lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$gmt_offset_now = "$aryA[8]";
$called_since_last_reset = "$aryA[9]";
$phone_code = "$aryA[10]";
$phone_number = "$aryA[11]";
$called_count = "$aryA[30]";
$rec_countCUSTDATA++;
$rec_count++;
}
$sthA->finish();
if ($rec_countCUSTDATA)
{
### update called_count
$called_count++;
if ($called_since_last_reset =~ /^Y/)
{
if ($called_since_last_reset =~ /^Y$/) {$CSLR = 'Y1';}
else
{
$called_since_last_reset =~ s/^Y//gi;
$called_since_last_reset++;
$CSLR = "Y$called_since_last_reset";
}
}
else {$CSLR = 'Y';}
$stmtA = "UPDATE vicidial_list set called_since_last_reset='$CSLR', called_count='$called_count',user='VDAD' where lead_id='$lead_id'";
$affected_rows = $dbhA->do($stmtA);
$stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'";
$affected_rows = $dbhA->do($stmtA);
$CCID_on=0; $CCID='';
$local_DEF = 'Local/';
$local_AMP = '@';
$Local_out_prefix = '9';
$Local_dial_timeout = '60';
if ($DBIPdialtimeout[$user_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$user_CIPct];}
$Local_dial_timeout = ($Local_dial_timeout * 1000);
if (length($DBIPdialprefix[$user_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$user_CIPct]";}
if (length($DBIPvdadexten[$user_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$user_CIPct]";}
else {$VDAD_dial_exten = "$answer_transfer_agent";}
if (length($DBIPcampaigncid[$user_CIPct]) > 6) {$CCID = "$DBIPcampaigncid[$user_CIPct]"; $CCID_on++;}
if ($DBIPdialprefix[$user_CIPct] =~ /x/i) {$Local_out_prefix = '';}
if ($RECcount)
{
if ( (length($RECprefix)>0) && ($called_count < $RECcount) )
{$Local_out_prefix .= "$RECprefix";}
}
$PADlead_id = sprintf("%09s", $lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);}
$lead_id_call_list .= "$lead_id|";
### use manager middleware-app to connect the next call to the meetme room
# VmmddhhmmssLLLLLLLLL
$VqueryCID = "V$CIDdate$PADlead_id";
if ($CCID_on) {$CIDstring = "\"$VqueryCID\" <$CCID>";}
else {$CIDstring = "$VqueryCID";}
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$DBIPaddress[$user_CIPct]','','Originate','$VqueryCID','Exten: $VDAD_dial_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','')";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| number call dialed|$DBIPcampaign[$user_CIPct]|$VqueryCID|$stmtA|$gmt_offset_now|";
&event_logger;
### insert a SENT record to the vicidial_auto_calls table
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$DBIPaddress[$user_CIPct]','$DBIPcampaign[$user_CIPct]','SENT','$lead_id','$VqueryCID','$phone_code','$phone_number','$SQLdate','OUT')";
$affected_rows = $dbhA->do($stmtA);
### sleep for a tenth of a second to not flood the server with new calls
usleep(1*100*1000);
}
}
$call_CMPIPct++;
}
}
}
$user_CIPct++;
}
&get_time_now;
###############################################################################
###### third we will grab the callerids of the vicidial_auto_calls records and check for dead calls
###### we also check to make sure that it isn't a call that has been transferred,
###### if it has been we need to leave the vicidial_list status alone
###############################################################################
@KLcallerid = @MT;
@KLserver_ip = @MT;
@KLchannel = @MT;
$kill_vac=0;
$stmtA = "SELECT callerid,server_ip,channel,uniqueid FROM vicidial_auto_calls where server_ip='$server_ip' order by call_time;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
$kill_vac=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$KLcallerid[$kill_vac] = "$aryA[0]";
$KLserver_ip[$kill_vac] = "$aryA[1]";
$KLchannel[$kill_vac] = "$aryA[2]";
$KLuniqueid[$kill_vac] = "$aryA[3]";
$kill_vac++;
$rec_count++;
}
$sthA->finish();
$kill_vac=0;
foreach(@KLcallerid)
{
if (length($KLserver_ip[$kill_vac]) > 7)
{
$end_epoch=0; $CLuniqueid='';
$stmtA = "SELECT end_epoch,uniqueid FROM call_log where caller_code='$KLcallerid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$end_epoch = "$aryA[0]";
$CLuniqueid = "$aryA[1]";
$rec_count++;
}
$sthA->finish();
if ( (length($KLuniqueid[$kill_vac]) > 15) && (length($CLuniqueid) < 15) )
{
$stmtA = "SELECT end_epoch,uniqueid FROM call_log where uniqueid='$KLuniqueid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$end_epoch = "$aryA[0]";
$CLuniqueid = "$aryA[1]";
$rec_count++;
}
$sthA->finish();
}
if ($end_epoch > 1000)
{
$CLlead_id=''; $auto_call_id=''; $CLstatus=''; $CLcampaign_id=''; $CLphone_number=''; $CLphone_code='';
$stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code FROM vicidial_auto_calls where callerid='$KLcallerid[$kill_vac]'";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$auto_call_id = "$aryA[0]";
$CLlead_id = "$aryA[1]";
$CLphone_number = "$aryA[2]";
$CLstatus = "$aryA[3]";
$CLcampaign_id = "$aryA[4]";
$CLphone_code = "$aryA[5]";
$rec_count++;
}
$sthA->finish();
$stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'";
# $stmtA = "UPDATE vicidial_auto_calls set status='PAUSED' where callerid='$KLcallerid[$kill_vac]'";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead call vac deleted|$auto_call_id|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|";
&event_logger;
if ($CLstatus !~ /XFER|CLOSER/)
{
if ($CLstatus =~ /BUSY/) {$CLnew_status = 'B';}
else
{
if ($CLstatus =~ /DISCONNECT/) {$CLnew_status = 'DC';}
else {$CLnew_status = 'NA';}
}
if ($CLstatus =~ /LIVE/) {$CLnew_status = 'DROP';}
else
{
$end_epoch = ($now_date_epoch + 1);
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','$CLnew_status','$CLphone_code','$CLphone_number','VDAD','N','1','$end_epoch')";
if($M){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|";
&event_logger;
}
$stmtA = "UPDATE vicidial_list set status='$CLnew_status' where lead_id='$CLlead_id'";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead call vac lead marked $CLnew_status|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
$stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead call vla agent PAUSED $affected_rows|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
}
else
{
$event_string = "| dead call vac XFERd do nothing|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
}
}
}
$kill_vac++;
}
### pause agents that have disconnected or closed their apps over 30 seconds ago
$stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED')";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| lagged call vla agent PAUSED $affected_rows|$PDtsSQLdate|$BDtsSQLdate|$tsSQLdate|";
&event_logger;
if ($affected_rows > 0)
{
@VALOuser=@MT; @VALOcampaign=@MT; @VALOtimelog=@MT; @VALOextension=@MT;
$logcount=0;
$stmtA = "SELECT user,campaign_id,last_update_time,extension FROM vicidial_live_agents where server_ip='$server_ip' and status = 'PAUSED' and random_id='10' order by last_update_time desc limit $affected_rows";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VALOuser[$logcount] = "$aryA[0]";
$VALOcampaign[$logcount] = "$aryA[1]";
$VALOtimelog[$logcount] = "$aryA[2]";
$VALOextension[$logcount] = "$aryA[3]";
$logcount++;
$rec_count++;
}
$sthA->finish();
$logrun=0;
foreach(@VALOuser)
{
$stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch) values('$VALOuser[$logrun]','LOGOUT','$VALOcampaign[$logrun]','$SQLdate','$now_date_epoch');";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| lagged agent LOGOUT entry inserted $VALOuser[$logrun]|$VALOcampaign[$logrun]|$VALOextension[$logcount]|";
&event_logger;
$logrun++;
}
}
### delete call records that are SENT for over 3 minutes
$stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE')";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| lagged call vac agent DELETED $affected_rows|$XDSQLdate|";
&event_logger;
###############################################################################
###### last, wait for a little bit and repeat the loop
###############################################################################
### sleep for 2 and a half seconds before beginning the loop again
usleep(1*$loop_delay*1000);
$endless_loop--;
if($DB){print STDERR "\nloop counter: |$endless_loop|\n";}
### putting a blank file called "VDAD.kill" in the directory will automatically safely kill this program
if (-e "$PATHhome/VDAD.kill")
{
unlink("$PATHhome/VDAD.kill");
$endless_loop=0;
$one_day_interval=0;
print "\nPROCESS KILLED MANUALLY... EXITING\n\n"
}
if ($endless_loop =~ /0$/) # run every ten cycles (about 25 seconds)
{
### delete call records that are LIVE for over 10 minutes
$stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER')";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| lagged call vac agent DELETED $affected_rows|$TDSQLdate|LIVE|";
&event_logger;
### Grab Server values from the database in case they've changed
$stmtA = "SELECT max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBmax_vicidial_trunks = "$aryA[0]";
$DBanswer_transfer_agent= "$aryA[1]";
$DBSERVER_GMT = "$aryA[2]";
$DBext_context = "$aryA[3]";
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBext_context) {$ext_context = $DBext_context;}
$rec_count++;
}
$sthA->finish();
$event_string = "| updating server parameters $max_vicidial_trunks|$answer_transfer_agent|$SERVER_GMT|$ext_context|";
&event_logger;
&get_time_now;
#@psoutput = `/bin/ps -f --no-headers -A`;
@psoutput = `/bin/ps -o "%p %a" --no-headers -A`;
$running_listen = 0;
$i=0;
foreach (@psoutput)
{
chomp($psoutput[$i]);
@psline = split(/\/usr\/bin\/perl /,$psoutput[$i]);
if ($psline[1] =~ /AST_manager_li/) {$running_listen++;}
$i++;
}
if (!$running_listen)
{
$endless_loop=0;
$one_day_interval=0;
print "\nPROCESS KILLED NO LISTENER RUNNING... EXITING\n\n";
}
if($DB){print "checking to see if listener is dead |$running_listen|\n";}
}
$bad_grabber_counter=0;
}
if($DB){print "DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...\n";}
$event_string='HANGING UP|';
&event_logger;
$one_day_interval--;
}
$event_string='CLOSING DB CONNECTION|';
&event_logger;
$dbhA->disconnect();
if($DB){print "DONE... Exiting... Goodbye... See you later... Really I mean it this time\n";}
exit;
sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
{
$secX = time();
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX);
$LOCAL_GMT_OFF = $SERVER_GMT;
$LOCAL_GMT_OFF_STD = $SERVER_GMT;
if ($isdst) {$LOCAL_GMT_OFF++;}
$GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600));
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now);
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";}
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$file_date = "$year-$mon-$mday";
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$BDtarget = ($secX - 10);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
$PDtarget = ($secX - 30);
($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget);
$Pyear = ($Pyear + 1900);
$Pmon++;
if ($Pmon < 10) {$Pmon = "0$Pmon";}
if ($Pmday < 10) {$Pmday = "0$Pmday";}
if ($Phour < 10) {$Phour = "0$Phour";}
if ($Pmin < 10) {$Pmin = "0$Pmin";}
if ($Psec < 10) {$Psec = "0$Psec";}
$PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec";
$XDtarget = ($secX - 120);
($Xsec,$Xmin,$Xhour,$Xmday,$Xmon,$Xyear,$Xwday,$Xyday,$Xisdst) = localtime($XDtarget);
$Xyear = ($Xyear + 1900);
$Xmon++;
if ($Xmon < 10) {$Xmon = "0$Xmon";}
if ($Xmday < 10) {$Xmday = "0$Xmday";}
if ($Xhour < 10) {$Xhour = "0$Xhour";}
if ($Xmin < 10) {$Xmin = "0$Xmin";}
if ($Xsec < 10) {$Xsec = "0$Xsec";}
$XDSQLdate = "$Xyear-$Xmon-$Xmday $Xhour:$Xmin:$Xsec";
$TDtarget = ($secX - 600);
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
$Tyear = ($Tyear + 1900);
$Tmon++;
if ($Tmon < 10) {$Tmon = "0$Tmon";}
if ($Tmday < 10) {$Tmday = "0$Tmday";}
if ($Thour < 10) {$Thour = "0$Thour";}
if ($Tmin < 10) {$Tmin = "0$Tmin";}
if ($Tsec < 10) {$Tsec = "0$Tsec";}
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
}
sub event_logger
{
if ($DB) {print "$now_date|$event_string|\n";}
### open the log file for writing ###
open(Lout, ">>$VDADLOGfile")
|| die "Can't open $VDADLOGfile: $!\n";
print Lout "$now_date|$event_string|\n";
close(Lout);
$event_string='';
}
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