mattf
ee9b7f3772
Changed all single-quote QXZ values to double-quote Added "change language" page to admin.php git-svn-id: svn://192.168.202.10@2233 3d104415-ff17-0410-8863-d5cf3c621b8a
2001 lines
80 KiB
PHP
2001 lines
80 KiB
PHP
<?php
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# AST_VDADstats.php
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#
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# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 60619-1718 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 61215-1139 - Added drop percentage of answered and round-2 decimal
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# 71008-1436 - Added shift to be defined in dbconnect_mysqli.php
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# 71218-1155 - Added end_date for multi-day reports
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# 80430-1920 - Added Customer hangup cause stats
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# 80620-0031 - Fixed human answered calculation for drop perfentage
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# 80709-0230 - Added time stats to call statuses
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# 80717-2118 - Added calls/hour out of agent login time in status summary
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# 80722-2049 - Added Status Category stats
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# 81109-2341 - Added Productivity Rating
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# 90225-1140 - Changed to multi-campaign capability
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# 90310-2034 - Admin header
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# 90508-0644 - Changed to PHP long tags
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# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
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# 90608-0251 - Added optional carrier codes stats, made graph at bottom optional
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# 90806-0001 - Added CI(Customer Interaction/Human Answered) stats, added option to add inbound rollover stats to these
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# 90827-1154 - Added List ID breakdown of calls
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# 91222-0843 - Fixed ALL-CAMPAIGNS inbound rollover issue(bug #262), and some other bugs
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# 100202-1034 - Added statuses to no-answer section
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100814-2307 - Added display of preset dials if presets are enabled in the campaign
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 101207-1634 - Changed limits on seconds to 65000 from 36000 in vicidial_agent_log
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# 120224-0910 - Added HTML display option with bar graphs
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# 130414-0117 - Added report logging
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# 130610-0956 - Finalized changing of all ereg instances to preg
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# 130620-2227 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130704-0941 - Fixed issue #675
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# 130901-0818 - Changed to mysqli PHP functions
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# 140108-0730 - Added webserver and hostname to report logging
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# 140208-2033 - Added List select option
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# 140215-0704 - Bug fixes related to Lists selection
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141114-0705 - Finalized adding QXZ translation to all admin files
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# 141230-1353 - Added code for on-the-fly language translations display
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#
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$startMS = microtime();
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];}
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elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];}
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if (isset($_GET["outbound_rate"])) {$outbound_rate=$_GET["outbound_rate"];}
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elseif (isset($_POST["outbound_rate"])) {$outbound_rate=$_POST["outbound_rate"];}
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if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
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elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
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if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];}
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elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];}
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if (isset($_GET["carrier_stats"])) {$carrier_stats=$_GET["carrier_stats"];}
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elseif (isset($_POST["carrier_stats"])) {$carrier_stats=$_POST["carrier_stats"];}
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if (isset($_GET["bottom_graph"])) {$bottom_graph=$_GET["bottom_graph"];}
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elseif (isset($_POST["bottom_graph"])) {$bottom_graph=$_POST["bottom_graph"];}
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if (isset($_GET["agent_hours"])) {$agent_hours=$_GET["agent_hours"];}
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elseif (isset($_POST["agent_hours"])) {$agent_hours=$_POST["agent_hours"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["list_ids"])) {$list_ids=$_GET["list_ids"];}
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elseif (isset($_POST["list_ids"])) {$list_ids=$_POST["list_ids"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($bottom_graph)<2) {$bottom_graph='NO';}
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if (strlen($carrier_stats)<2) {$carrier_stats='NO';}
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if (strlen($include_rollover)<2) {$include_rollover='NO';}
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$report_name = 'Outbound Calling Report';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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##### SERVER CARRIER LOGGING LOOKUP #####
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$stmt = "SELECT count(*) FROM servers where carrier_logging_active='Y' and max_vicidial_trunks > 0;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$srv_conf_ct = mysqli_num_rows($rslt);
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if ($srv_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$carrier_logging_active = $row[0];
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}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$group = preg_replace("/'|\"|\\\\|;/","",$group);
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_names[$i] = $row[1];
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if (preg_match('/\-ALL/',$group_string) )
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{$group[$i] = $groups[$i];}
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$i++;
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}
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$rollover_groups_count=0;
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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}
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if (preg_match("/YES/i",$include_rollover))
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{
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$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$in_groups_to_print = mysqli_num_rows($rslt);
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if ($in_groups_to_print > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$group_drop_SQL .= "'$row[0]',";
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$rollover_groups_count++;
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}
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}
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$i++;
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}
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if (strlen($group_drop_SQL) < 2)
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{$group_drop_SQL = "''";}
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if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) or (strlen($group_string) < 2) )
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{
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$group_SQL = "$LOGallowed_campaignsSQL";
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$group_drop_SQL = "";
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}
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else
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{
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$group_SQL = preg_replace('/,$/i', '',$group_SQL);
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$group_drop_SQL = preg_replace('/,$/i', '',$group_drop_SQL);
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$both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
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$both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
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$group_SQLand = "and campaign_id IN($group_SQL)";
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$group_SQL = "where campaign_id IN($group_SQL)";
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$group_drop_SQLand = "and campaign_id IN($group_drop_SQL)";
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$group_drop_SQL = "where campaign_id IN($group_drop_SQL)";
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}
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$i=0;
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$list_id_string='|';
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$list_id_ct = count($list_ids);
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while($i < $list_id_ct)
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{
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$list_id_string .= "$list_ids[$i]|";
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$list_id_SQL .= "'$list_ids[$i]',";
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$list_idQS .= "&list_ids[]=$list_ids[$i]";
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$VL_INC=",vicidial_list";
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$i++;
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}
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if ( (preg_match('/\-\-ALL\-\-/',$list_id_string) ) or ($list_id_ct < 1) or (strlen($list_id_string) < 2) )
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{
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$list_id_SQL = "";
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$list_id_drop_SQL = "";
|
|
$VL_INC="";
|
|
$skip_productivity_calc=0;
|
|
}
|
|
else
|
|
{
|
|
$list_id_SQL = preg_replace('/,$/i', '',$list_id_SQL);
|
|
$list_id_SQLand = "and list_id IN($list_id_SQL)";
|
|
$list_id_SQLandVALJOIN = "and vicidial_agent_log.lead_id=vicidial_list.lead_id and vicidial_list.list_id IN($list_id_SQL)";
|
|
$list_id_SQLandUCLJOIN = "and user_call_log.lead_id=vicidial_list.lead_id and vicidial_list.list_id IN($list_id_SQL)";
|
|
$list_id_SQL = "where list_id IN($list_id_SQL)";
|
|
$skip_productivity_calc=1;
|
|
}
|
|
|
|
|
|
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statcats_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statcats_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vsc_id[$i] = $row[0];
|
|
$vsc_name[$i] = $row[1];
|
|
$vsc_count[$i] = 0;
|
|
$i++;
|
|
}
|
|
|
|
$customer_interactive_statuses='';
|
|
$stmt="select status from vicidial_statuses where human_answered='Y';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "'$row[0]',";
|
|
$i++;
|
|
}
|
|
$stmt="select status from vicidial_campaign_statuses where human_answered='Y' $group_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$statha_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statha_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$customer_interactive_statuses .= "'$row[0]',";
|
|
$i++;
|
|
}
|
|
if (strlen($customer_interactive_statuses)>2)
|
|
{$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);}
|
|
else
|
|
{$customer_interactive_statuses="''";}
|
|
|
|
?>
|
|
|
|
<!DOCTYPE HTML>
|
|
<HEAD>
|
|
<STYLE type="text/css">
|
|
<!--
|
|
.green {color: white; background-color: green}
|
|
.red {color: white; background-color: red}
|
|
.blue {color: white; background-color: blue}
|
|
.purple {color: white; background-color: purple}
|
|
-->
|
|
</STYLE>
|
|
|
|
<?php
|
|
|
|
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
echo "<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
|
|
|
|
echo "<script language=\"JavaScript\">\n";
|
|
$list_stmt="select list_id, list_name, campaign_id from vicidial_lists $whereLOGallowed_campaignsSQL order by list_id asc";
|
|
$list_rslt=mysql_to_mysqli($list_stmt, $link);
|
|
$list_rows=mysqli_num_rows($list_rslt);
|
|
$list_options="<select name='list_ids[]' id='list_ids' multiple size=5>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$list_id_string))
|
|
{$list_options.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL LISTS")." --</option>\n";}
|
|
else
|
|
{$list_options.="<option value=\"--ALL--\">-- "._QXZ("ALL LISTS")." --</option>\n";}
|
|
|
|
|
|
if ($list_rows>0) {
|
|
|
|
$list_id_ary_str.="var list_id_ary=[";
|
|
$list_name_ary_str.="var list_name_ary=[";
|
|
$campaign_id_ary_str.="var campaign_id_ary=[";
|
|
while ($list_row=mysqli_fetch_row($list_rslt)) {
|
|
$list_id_ary_str.="'$list_row[0]',";
|
|
$list_name_ary_str.="'$list_row[1]',";
|
|
$campaign_id_ary_str.="'$list_row[2]',";
|
|
|
|
if (preg_match("/\|$list_row[0]\|/i",$list_id_string)) {$list_options.="<option selected value=\"$list_row[0]\">$list_row[0] - $list_row[1]</option>\n";}
|
|
else {$list_options.="<option value=\"$list_row[0]\">$list_row[0] - $list_row[1]</option>\n";}
|
|
|
|
#$list_options.="\t<option value='$list_row[0]'>$list_row[0] - $list_row[1]</option>\n";
|
|
}
|
|
$list_id_ary_str=preg_replace('/,$/', '', $list_id_ary_str)."];\n";
|
|
$list_name_ary_str=preg_replace('/,$/', '', $list_name_ary_str)."];\n";
|
|
$campaign_id_ary_str=preg_replace('/,$/', '', $campaign_id_ary_str)."];\n";
|
|
|
|
echo $list_id_ary_str;
|
|
echo $list_name_ary_str;
|
|
echo $campaign_id_ary_str;
|
|
}
|
|
|
|
$list_options.="</select>\n";
|
|
?>
|
|
|
|
function LoadLists(FromBox) {
|
|
if (!FromBox) {alert("NO"); return false;}
|
|
var selectedCampaigns="|";
|
|
var selectedcamps = new Array();
|
|
|
|
|
|
|
|
for(i = 0; i < document.getElementById('group').options.length; i++) {
|
|
if (document.getElementById('group').options[i].selected) {
|
|
selectedCampaigns += document.getElementById('group').options[i].value+"|";
|
|
}
|
|
}
|
|
|
|
// Clear List menu
|
|
document.getElementById('list_ids').options.length=0;
|
|
var new_list = new Option();
|
|
new_list.value = "--ALL--";
|
|
new_list.text = "--<?php echo _QXZ("ALL LISTS"); ?>--";
|
|
document.getElementById('list_ids')[0] = new_list;
|
|
|
|
list_id_index=1;
|
|
for (j=0; j<campaign_id_ary.length; j++) {
|
|
var campaignID="/\|"+campaign_id_ary[j]+"\|/g";
|
|
var campaign_matches = selectedCampaigns.match(campaignID);
|
|
if (campaign_matches) {
|
|
|
|
var new_list = new Option();
|
|
new_list.value = list_id_ary[j];
|
|
new_list.text = list_id_ary[j]+" - "+list_name_ary[j];
|
|
document.getElementById('list_ids')[list_id_index] = new_list;
|
|
list_id_index++;
|
|
}
|
|
}
|
|
}
|
|
<?php
|
|
echo "</script>\n";
|
|
|
|
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
echo "<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
$draw_graph=1;
|
|
|
|
require("admin_header.php");
|
|
|
|
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
|
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
|
echo "<INPUT TYPE=HIDDEN NAME=agent_hours VALUE=\"$agent_hours\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=outbound_rate VALUE=\"$outbound_rate\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=print_calls VALUE=\"$print_calls\">\n";
|
|
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'query_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
|
|
echo "<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'end_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
if (preg_match('/MSIE/i', $_SERVER['HTTP_USER_AGENT'])) {
|
|
$JS_events="onBlur='LoadLists(this.form.group)' onKeyUp='LoadLists(this.form.group)'";
|
|
} else {
|
|
$JS_events="onMouseUp='LoadLists(this.form.group)' onBlur='LoadLists(this.form.group)' onKeyUp='LoadLists(this.form.group)'";
|
|
}
|
|
echo "</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
echo "<SELECT multiple SIZE=5 NAME=group[] id='group' $JS_events>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
|
|
else {echo "<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>";
|
|
echo _QXZ("Lists").": <font size=1>("._QXZ("optional, possibly slow").")</font><BR>\n";
|
|
echo $list_options;
|
|
echo "</TD><TD VALIGN=TOP>";
|
|
echo _QXZ("Include Drop")." <BR>"._QXZ("Rollover").":<BR>";
|
|
echo "<SELECT SIZE=1 NAME=include_rollover>\n";
|
|
echo "<option selected value=\"$include_rollover\">$include_rollover</option>\n";
|
|
echo "<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
echo "<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
echo "</SELECT>\n";
|
|
echo "<BR>"._QXZ("Bottom Graph").": <BR>\n";
|
|
echo "<SELECT SIZE=1 NAME=bottom_graph>\n";
|
|
echo "<option selected value=\"$bottom_graph\">$bottom_graph</option>\n";
|
|
echo "<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
echo "<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
echo "</SELECT><BR>\n";
|
|
if ($carrier_logging_active > 0)
|
|
{
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("Carrier Stats").": <BR>";
|
|
echo "<SELECT SIZE=1 NAME=carrier_stats>\n";
|
|
echo "<option selected value=\"$carrier_stats\">$carrier_stats</option>\n";
|
|
echo "<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
echo "<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
echo "</SELECT>\n";
|
|
}
|
|
echo "<BR><BR>"._QXZ("Display as").":<BR>";
|
|
echo "<select name='report_display_type'>";
|
|
if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
echo "<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR>";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("Shift").": <BR>";
|
|
echo "<SELECT SIZE=1 NAME=shift>\n";
|
|
echo "<option selected value=\"$shift\">$shift</option>\n";
|
|
echo "<option value=\"\">--</option>\n";
|
|
echo "<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
|
echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
|
echo "<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
|
echo "</SELECT><BR><BR>\n";
|
|
echo "<INPUT type=submit NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
echo "</TD><TD VALIGN=TOP> ";
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
|
|
if (strlen($group[0]) > 1)
|
|
{
|
|
echo " <a href=\"./admin.php?ADD=34&campaign_id=$group[0]\">"._QXZ("MODIFY")."</a> | \n";
|
|
echo " <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"./admin.php?ADD=10\">"._QXZ("CAMPAIGNS")."</a> | \n";
|
|
echo " <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
}
|
|
echo "</TD></TR></TABLE>";
|
|
echo "</FORM>\n\n";
|
|
|
|
echo "<PRE><FONT SIZE=2>\n\n";
|
|
|
|
|
|
if (strlen($group[0]) < 1)
|
|
{
|
|
echo "\n\n";
|
|
echo _QXZ("PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'AM')
|
|
{
|
|
$time_BEGIN=$AM_shift_BEGIN;
|
|
$time_END=$AM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
$time_BEGIN=$PM_shift_BEGIN;
|
|
$time_END=$PM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
|
|
$OUToutput = '';
|
|
$OUToutput .= _QXZ("Outbound Calling Stats",50)." $NOW_TIME\n";
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
$OUToutput .= "---------- "._QXZ("TOTALS")."\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$TOTALcallsRAW = $row[0];
|
|
$TOTALsec = $row[1];
|
|
$inTOTALcallsRAW=0;
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_printZ = mysqli_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$length_in_secZ = $row[0];
|
|
$queue_secondsZ = $row[1];
|
|
$agent_alert_delayZ = $row[2];
|
|
|
|
$TOTALdelay = round(MathZDC($agent_alert_delayZ, 1000));
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inTOTALsec = ($inTOTALsec + $thiscallsec);
|
|
|
|
$y++;
|
|
}
|
|
|
|
$inTOTALcallsRAW = $y;
|
|
$TOTALsec = ($TOTALsec + $inTOTALsec);
|
|
$inTOTALcalls = sprintf("%10s", $inTOTALcallsRAW);
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcallsRAW);
|
|
$average_call_seconds = MathZDC($TOTALsec, $TOTALcallsRAW);
|
|
$average_call_seconds = round($average_call_seconds, 2);
|
|
$average_call_seconds = sprintf("%10s", $average_call_seconds);
|
|
|
|
$OUToutput .= _QXZ("Total Calls placed from this Campaign").": $TOTALcalls\n";
|
|
$OUToutput .= _QXZ("Average Call Length for all Calls in seconds").": $average_call_seconds\n";
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{$OUToutput .= _QXZ("Calls that went to rollover In-Group").": $inTOTALcalls\n";}
|
|
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- "._QXZ("HUMAN ANSWERS")."\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CIcallsRAW = $row[0];
|
|
$CIsec = $row[1];
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and vicidial_closer_log.status IN($customer_interactive_statuses) $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_printZ = mysqli_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$length_in_secZ = $row[0];
|
|
$queue_secondsZ = $row[1];
|
|
$agent_alert_delayZ = $row[2];
|
|
|
|
$CIdelay = round(MathZDC($agent_alert_delayZ, 1000));
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inCIsec = ($inCIsec + $thiscallsec);
|
|
|
|
$y++;
|
|
}
|
|
|
|
$inCIcallsRAW = $y;
|
|
$CIsec = ($CIsec + $inCIsec);
|
|
$CIcallsRAW = ($CIcallsRAW + $inCIcallsRAW);
|
|
}
|
|
|
|
$CIcalls = sprintf("%10s", $CIcallsRAW);
|
|
$average_ci_seconds = MathZDC($CIsec, $CIcallsRAW);
|
|
$average_ci_seconds = round($average_ci_seconds, 2);
|
|
$average_ci_seconds = sprintf("%10s", $average_ci_seconds);
|
|
$CIsec = sec_convert($CIsec,'H');
|
|
|
|
|
|
$OUToutput .= _QXZ("Total Human Answered calls for this Campaign").": $CIcalls\n";
|
|
$OUToutput .= _QXZ("Average Call Length for all HA in seconds").": $average_ci_seconds "._QXZ("Total Time").": $CIsec\n";
|
|
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- "._QXZ("DROPS")."\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$DROPcalls = sprintf("%10s", $row[0]);
|
|
$DROPcallsRAW = $row[0];
|
|
$DROPseconds = $row[1];
|
|
|
|
|
|
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
|
|
$q=0;
|
|
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
if ($human_answered[$q]=='Y')
|
|
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
|
|
$q++;
|
|
$p++;
|
|
}
|
|
|
|
$stmt = "SELECT distinct status,status_name,human_answered,category from vicidial_campaign_statuses $group_SQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
if ($human_answered[$q]=='Y')
|
|
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
|
|
$q++;
|
|
$p++;
|
|
}
|
|
$camp_ANS_STAT_SQL = preg_replace('/,$/i', '',$camp_ANS_STAT_SQL);
|
|
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ANSWERcalls = $row[0];
|
|
|
|
$DROPpercent = (MathZDC($DROPcallsRAW, $TOTALcalls) * 100);
|
|
$DROPpercent = round($DROPpercent, 2);
|
|
|
|
$DROPANSWERpercent = (MathZDC($DROPcallsRAW, $ANSWERcalls) * 100);
|
|
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
|
|
|
|
$average_hold_seconds = MathZDC($DROPseconds, $DROPcallsRAW);
|
|
$average_hold_seconds = round($average_hold_seconds, 2);
|
|
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
|
|
|
$OUToutput .= _QXZ("Total Outbound DROP Calls",44).": $DROPcalls $DROPpercent%\n";
|
|
$OUToutput .= _QXZ("Percent of DROP Calls taken out of Answers",44).": $DROPcalls / $ANSWERcalls $DROPANSWERpercent%\n";
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$inDROPANSWERpercent = (MathZDC($DROPcallsRAW, $CIcallsRAW) * 100);
|
|
$inDROPANSWERpercent = round($inDROPANSWERpercent, 2);
|
|
|
|
$OUToutput .= _QXZ("Percent of DROP/Answer Calls with Rollover",44).": $DROPcalls / $CIcallsRAW $inDROPANSWERpercent%\n";
|
|
}
|
|
|
|
$OUToutput .= _QXZ("Average Length for DROP Calls in seconds",44).": $average_hold_seconds\n";
|
|
|
|
$stmt = "select closer_campaigns from vicidial_campaigns $group_SQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$ccamps_to_print = mysqli_num_rows($rslt);
|
|
$c=0;
|
|
while ($ccamps_to_print > $c)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$closer_campaigns = $row[0];
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL .= "'$closer_campaigns',";
|
|
$c++;
|
|
}
|
|
$closer_campaignsSQL = preg_replace('/,$/i', '',$closer_campaignsSQL);
|
|
|
|
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($closer_campaignsSQL) $list_id_SQLand and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TOTALanswers = ($row[0] + $ANSWERcalls);
|
|
|
|
|
|
$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from vicidial_agent_log$VL_INC where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQLand $list_id_SQLandVALJOIN;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_non_pause_sec = $row[0];
|
|
|
|
$AVG_ANSWERagent_non_pause_sec = (MathZDC($TOTALanswers, $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
|
|
|
|
if ($skip_productivity_calc) {
|
|
$OUToutput .= _QXZ("Productivity Rating",51).": N/A\n";
|
|
} else {
|
|
$OUToutput .= _QXZ("Productivity Rating",51).": $AVG_ANSWERagent_non_pause_sec\n";
|
|
}
|
|
|
|
|
|
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- "._QXZ("NO ANSWERS")."\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN('NA','ADC','AB','CPDB','CPDUK','CPDATB','CPDNA','CPDREJ','CPDINV','CPDSUA','CPDSI','CPDSNC','CPDSR','CPDSUK','CPDSV','CPDERR') and (length_in_sec <= 60 or length_in_sec is null);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$autoNAcalls = sprintf("%10s", $row[0]);
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN('B','DC','N') and (length_in_sec <= 60 or length_in_sec is null);";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$manualNAcalls = sprintf("%10s", $row[0]);
|
|
|
|
$totalNAcalls = ($autoNAcalls + $manualNAcalls);
|
|
$totalNAcalls = sprintf("%10s", $totalNAcalls);
|
|
|
|
|
|
$NApercent = (MathZDC($totalNAcalls, $TOTALcalls) * 100);
|
|
$NApercent = round($NApercent, 2);
|
|
|
|
$average_na_seconds = MathZDC($row[1], $row[0]);
|
|
$average_na_seconds = round($average_na_seconds, 2);
|
|
$average_na_seconds = sprintf("%10s", $average_na_seconds);
|
|
|
|
$OUToutput .= _QXZ("Total NA calls -Busy,Disconnect,RingNoAnswer",44).": $totalNAcalls $NApercent%\n";
|
|
$OUToutput .= _QXZ("Total auto NA calls -system-set",44).": $autoNAcalls\n";
|
|
$OUToutput .= _QXZ("Total manual NA calls -agent-set",44).": $manualNAcalls\n";
|
|
$OUToutput .= _QXZ("Average Call Length for NA Calls in seconds",44).": $average_na_seconds\n";
|
|
|
|
|
|
##############################
|
|
######### CALL HANGUP REASON STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CALL HANGUP REASON STATS")."\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("HANGUP REASON",20)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
|
|
$GRAPH.="<BR/><BR/><table cellspacing=\"1\" cellpadding=\"0\" bgcolor=\"white\" summary=\"DID Summary\" class=\"horizontalgraph\">\n";
|
|
$GRAPH.="<caption align='top'>"._QXZ("CALL HANGUP REASON STATS")."</caption>";
|
|
$GRAPH.="<tr>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("DID")."</th>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CALLS")."</th>\n";
|
|
$GRAPH.="</tr>\n";
|
|
|
|
$stmt="select count(*),term_reason from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand group by term_reason;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$reasons_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $reasons_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$TOTALcalls = ($TOTALcalls + $row[0]);
|
|
|
|
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
|
|
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
|
|
if (preg_match('/NONE/',$reason)) {$reason = _QXZ("NO ANSWER",20);}
|
|
if (preg_match('/CALLER/',$reason)) {$reason = _QXZ("CUSTOMER",20);}
|
|
|
|
$ASCII_text .= "| $reason | $REASONcount |\n";
|
|
|
|
if ($row[0]>$max_calls) {$max_calls=$row[0];}
|
|
$graph_stats[$i][0]=$row[0];
|
|
$graph_stats[$i][1]=$row[1];
|
|
$i++;
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",19).": | $TOTALcalls |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <td class=\"chart_td$class\">".$graph_stats[$d][1]."</td>\n";
|
|
$GRAPH.=" <td nowrap class=\"chart_td value$class\"><img src=\"images/bar.png\" alt=\"\" width=\"".round(MathZDC(400*$graph_stats[$d][0], $max_calls))."\" height=\"16\" />".$graph_stats[$d][0]."</td>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">"._QXZ("TOTAL").":</th>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">".trim($TOTALcalls)."</th>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
$GRAPH.="</table><PRE>\n";
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL STATUS STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CALL STATUS STATS")."\n";
|
|
$ASCII_text .= "+--------+----------------------+----------------------+------------+----------------------------------+----------+\n";
|
|
$ASCII_text .= "| | | | | "._QXZ("CALL TIME",32)." |"._QXZ("AGENT TIME",10)."|\n";
|
|
$ASCII_text .= "| "._QXZ("STATUS",6)." | "._QXZ("DESCRIPTION",20)." | "._QXZ("CATEGORY",20)." | "._QXZ("CALLS",10)." | "._QXZ("TOTAL TIME",10)." | "._QXZ("AVG TIME",8)." |"._QXZ("CALLS/HOUR",10)."|"._QXZ("CALLS/HOUR",10)."|\n";
|
|
$ASCII_text .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
|
|
|
|
######## GRAPHING #########
|
|
$GRAPH="<BR><BR><a name='cssgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='20%' class='grey_graph_cell' id='cssgraph1'><a href='#' onClick=\"DrawCSSGraph('CALLS', '1'); return false;\">"._QXZ("CALLS")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph2'><a href='#' onClick=\"DrawCSSGraph('TOTALTIME', '2'); return false;\">"._QXZ("TOTAL TIME")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph3'><a href='#' onClick=\"DrawCSSGraph('AVGTIME', '3'); return false;\">"._QXZ("AVG TIME")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph4'><a href='#' onClick=\"DrawCSSGraph('CALLSHOUR', '4'); return false;\">"._QXZ("CALLS/HR")."</a></th><th width=20% class='grey_graph_cell' id='cssgraph5'><a href='#' onClick=\"DrawCSSGraph('CALLSHOUR_agent', '5'); return false;\">"._QXZ("AGENT CALLS/HR")."</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='5' class='graph_span_cell'><span id='call_status_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_total_time=1;
|
|
$max_avg_time=1;
|
|
$max_callshr=1;
|
|
$max_agentcallshr=1;
|
|
$graph_header="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>"._QXZ("CALL STATUS STATS")."</caption><tr><th class='thgraph' scope='col'>STATUS</th>";
|
|
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("CALLS")." </th></tr>";
|
|
$TOTALTIME_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("TOTAL TIME")."</th></tr>";
|
|
$AVGTIME_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("AVG TIME")."</th></tr>";
|
|
$CALLSHOUR_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("CALLS/HR")."</th></tr>";
|
|
$CALLSHOUR_agent_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("AGENT CALLS/HR")."</th></tr>";
|
|
###########################
|
|
|
|
|
|
$campaignSQL = "$group_SQLand";
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{$campaignSQL = "$both_group_SQLand";}
|
|
## Pull the count of agent seconds for the total tally
|
|
$stmt="SELECT sum(pause_sec + wait_sec + talk_sec + dispo_sec) from vicidial_agent_log$VL_INC where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $campaignSQL $list_id_SQLandVALJOIN and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Ctally_to_print = mysqli_num_rows($rslt);
|
|
if ($Ctally_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$AGENTsec = "$rowx[0]";
|
|
}
|
|
if ($DB) {$ASCII_text .= "$AGENTsec|$Ctally_to_print|$stmt\n";}
|
|
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$rollover_exclude_dropSQL='';
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{$rollover_exclude_dropSQL = "and status NOT IN('DROP')";}
|
|
$stmt="select count(*),status,sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $rollover_exclude_dropSQL $group_SQLand $list_id_SQLand group by status;";
|
|
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$statuses_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$STATUScountARY[$i] = $row[0];
|
|
$RAWstatusARY[$i] = $row[1];
|
|
$RAWhoursARY[$i] = $row[2];
|
|
$statusSQL .= "'$row[1]',";
|
|
$i++;
|
|
}
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
if (strlen($statusSQL) < 2)
|
|
{$statusSQL = "''";}
|
|
else
|
|
{
|
|
$statusSQL = preg_replace('/,$/i', '',$statusSQL);
|
|
}
|
|
$stmt="select distinct status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN($statusSQL) $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$inS_statuses_to_print = mysqli_num_rows($rslt);
|
|
$n=0;
|
|
while ($inS_statuses_to_print > $n)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$STATUScountARY[$i] = 0;
|
|
$RAWstatusARY[$i] = $rowx[0];
|
|
$RAWhoursARY[$i] = 0;
|
|
$i++;
|
|
$n++;
|
|
$statuses_to_print++;
|
|
}
|
|
}
|
|
|
|
|
|
$i=0;
|
|
while ($i < $statuses_to_print)
|
|
{
|
|
$STATUScount = $STATUScountARY[$i];
|
|
$RAWstatus = $RAWstatusARY[$i];
|
|
$RAWhours = $RAWhoursARY[$i];
|
|
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status='$RAWstatus' $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$in_statuses_to_print = mysqli_num_rows($rslt);
|
|
if ($in_statuses_to_print > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$inSTATUScount = $rowx[0];
|
|
$inRAWhours = $rowx[1];
|
|
|
|
$STATUScount = ($STATUScount + $inSTATUScount);
|
|
$RAWhours = ($RAWhours + $inRAWhours);
|
|
}
|
|
}
|
|
|
|
$r=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ($statcat_list[$RAWstatus] == "$vsc_id[$r]")
|
|
{
|
|
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
|
|
}
|
|
$r++;
|
|
}
|
|
if ($AGENTsec < 1) {$AGENTsec=1;}
|
|
$TOTALcalls = ($TOTALcalls + $STATUScount);
|
|
$TOTALtimeS = ($TOTALtimeS + $RAWhours);
|
|
$STATUSrate = MathZDC($STATUScount, MathZDC($TOTALsec, 3600) );
|
|
$STATUSrate = sprintf("%.2f", $STATUSrate);
|
|
$AGENTrate = MathZDC($STATUScount, MathZDC($AGENTsec, 3600) );
|
|
$AGENTrate = sprintf("%.2f", $AGENTrate);
|
|
|
|
if ($STATUScount>$max_calls) {$max_calls=$STATUScount;}
|
|
if ($RAWhours>$max_total_time) {$max_total_time=$RAWhours;}
|
|
if ($STATUSavg_sec>$max_avg_time) {$max_avg_time=$STATUSavg_sec;}
|
|
if ($STATUSrate>$max_callshr) {$max_callshr=$STATUSrate;}
|
|
if ($AGENTrate>$max_agentcallshr) {$max_agentcallshr=$AGENTrate;}
|
|
$graph_stats[$i][1]=$STATUScount;
|
|
$graph_stats[$i][2]=$RAWhours;
|
|
$graph_stats[$i][3]=MathZDC($RAWhours, $STATUScount);
|
|
$graph_stats[$i][4]=$STATUSrate;
|
|
$graph_stats[$i][5]=$AGENTrate;
|
|
|
|
$STATUShours = sec_convert($RAWhours,'H');
|
|
$STATUSavg_sec = MathZDC($RAWhours, $STATUScount);
|
|
$STATUSavg = sec_convert($STATUSavg_sec,'H');
|
|
|
|
$STATUScount = sprintf("%10s", $STATUScount);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
|
|
$status = sprintf("%-6s", $RAWstatus);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
|
|
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
|
|
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
|
|
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
|
|
$AGENTrate = sprintf("%8s", $AGENTrate);while(strlen($AGENTrate)>8) {$AGENTrate = substr("$AGENTrate", 0, -1);}
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
|
|
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
|
|
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
|
|
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
|
|
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
|
|
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
|
|
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
|
|
}
|
|
$graph_stats[$i][0]="$status - $status_name - $statcat";
|
|
|
|
$ASCII_text .= "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTALrate = MathZDC($TOTALcalls, MathZDC($TOTALsec, 3600) );
|
|
$TOTALrate = sprintf("%.2f", $TOTALrate);
|
|
$aTOTALrate = MathZDC($TOTALcalls, MathZDC($AGENTsec, 3600) );
|
|
$aTOTALrate = sprintf("%.2f", $aTOTALrate);
|
|
|
|
$aTOTALhours = sec_convert($AGENTsec,'H');
|
|
$TOTALhours = sec_convert($TOTALtimeS,'H');
|
|
$TOTALavg_sec = MathZDC($TOTALtimeS, $TOTALcalls);
|
|
$TOTALavg = sec_convert($TOTALavg_sec,'H');
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
|
|
$aTOTALhours = sprintf("%10s", $aTOTALhours);while(strlen($aTOTALhours)>10) {$aTOTALhours = substr("$aTOTALhours", 0, -1);}
|
|
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
|
|
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
|
|
$aTOTALrate = sprintf("%8s", $aTOTALrate);while(strlen($aTOTALrate)>8) {$aTOTALrate = substr("$aTOTALrate", 0, -1);}
|
|
|
|
$ASCII_text .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",51).": | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate | |\n";
|
|
# $ASCII_text .= "| AGENT TIME | $aTOTALhours | | $aTOTALrate |\n";
|
|
$ASCII_text .= "+------------------------------------------------------+------------+------------+---------------------+----------+\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_calls))."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
|
$TOTALTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_total_time))."' height='16' />".sec_convert($graph_stats[$d][2], 'H')."</td></tr>";
|
|
$AVGTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_avg_time))."' height='16' />".sec_convert($graph_stats[$d][3], 'H')."</td></tr>";
|
|
$CALLSHOUR_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][4], $max_callshr))."' height='16' />".$graph_stats[$d][4]."</td></tr>";
|
|
$CALLSHOUR_agent_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][5], $max_agentcallshr))."' height='16' />".$graph_stats[$d][5]."</td></tr>";
|
|
}
|
|
$CALLS_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($TOTALcalls)."</th></tr></table>";
|
|
$TOTALTIME_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($TOTALhours)."</th></tr></table>";
|
|
$AVGTIME_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($TOTALavg)."</th></tr></table>";
|
|
$CALLSHOUR_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($TOTALrate)."</th></tr></table>";
|
|
$CALLSHOUR_agent_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($aTOTALrate)."</th></tr></table>";
|
|
$JS_onload.="\tDrawCSSGraph('CALLS', '1');\n";
|
|
$JS_text.="function DrawCSSGraph(graph, th_id) {\n";
|
|
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
|
|
$JS_text.=" var TOTALTIME_graph=\"$TOTALTIME_graph\";\n";
|
|
$JS_text.=" var AVGTIME_graph=\"$AVGTIME_graph\";\n";
|
|
$JS_text.=" var CALLSHOUR_graph=\"$CALLSHOUR_graph\";\n";
|
|
$JS_text.=" var CALLSHOUR_agent_graph=\"$CALLSHOUR_agent_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=5; i++) {\n";
|
|
$JS_text.=" var cellID=\"cssgraph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"cssgraph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('call_status_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
|
|
|
|
##############################
|
|
######### LIST ID BREAKDOWN STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("LIST ID STATS")."\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("LIST",40)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
|
|
$GRAPH="</PRE><table cellspacing=\"1\" cellpadding=\"0\" bgcolor=\"white\" summary=\"DID Summary\" class=\"horizontalgraph\">\n";
|
|
$GRAPH.="<caption align='top'>"._QXZ("LIST ID STATS")."</caption>";
|
|
$GRAPH.="<tr>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("LIST")."</th>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CALLS")."</th>\n";
|
|
$GRAPH.="</tr>\n";
|
|
|
|
$stmt="select count(*),list_id from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand group by list_id;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$listids_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$max_calls=1; $graph_stats=array();
|
|
while ($i < $listids_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LISTIDcalls[$i] = $row[0];
|
|
$LISTIDlists[$i] = $row[1];
|
|
if ($row[0]>$max_calls) {$max_calls=$row[0];}
|
|
$graph_stats[$i][0]=$row[0];
|
|
$graph_stats[$i][1]=$row[1];
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $listids_to_print)
|
|
{
|
|
$stmt="select list_name from vicidial_lists where list_id='$LISTIDlists[$i]';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$list_name_to_print = mysqli_num_rows($rslt);
|
|
if ($list_name_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LISTIDlist_names[$i] = $row[0];
|
|
}
|
|
|
|
$TOTALcalls = ($TOTALcalls + $LISTIDcalls[$i]);
|
|
|
|
$LISTIDcount = sprintf("%10s", $LISTIDcalls[$i]);while(strlen($LISTIDcount)>10) {$LISTIDcount = substr("$LISTIDcount", 0, -1);}
|
|
$LISTIDname = sprintf("%-40s", "$LISTIDlists[$i] - $LISTIDlist_names[$i]");while(strlen($LISTIDname)>40) {$LISTIDname = substr("$LISTIDname", 0, -1);}
|
|
|
|
$ASCII_text .= "| $LISTIDname | $LISTIDcount |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",39).": | $TOTALcalls |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <td class=\"chart_td$class\">".$graph_stats[$d][1]."</td>\n";
|
|
$GRAPH.=" <td nowrap class=\"chart_td value$class\"><img src=\"images/bar.png\" alt=\"\" width=\"".round(MathZDC(400*$graph_stats[$d][0], $max_calls))."\" height=\"16\" />".$graph_stats[$d][0]."</td>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">"._QXZ("TOTAL").":</th>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">".trim($TOTALcalls)."</th>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
$GRAPH.="</table><PRE>\n";
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
|
|
if ( ($carrier_logging_active > 0) and ($carrier_stats == 'YES') )
|
|
{
|
|
##############################
|
|
######### CARRIER STATS
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CARRIER CALL STATUSES")."\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("STATUS",20)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$stmt="select dialstatus,count(*) from vicidial_carrier_log vcl,vicidial_log vl where vcl.uniqueid=vl.uniqueid and vcl.call_date > \"$query_date_BEGIN\" and vcl.call_date < \"$query_date_END\" and vl.call_date > \"$query_date_BEGIN\" and vl.call_date < \"$query_date_END\" $group_SQLand $list_id_SQLand group by dialstatus order by dialstatus;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$carrierstatuses_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $carrierstatuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TOTCARcalls = ($TOTCARcalls + $row[1]);
|
|
$CARstatus = sprintf("%-20s", $row[0]); while(strlen($CARstatus)>20) {$CARstatus = substr("$CARstatus", 0, -1);}
|
|
$CARcount = sprintf("%10s", $row[1]); while(strlen($CARcount)>10) {$CARcount = substr("$CARcount", 0, -1);}
|
|
|
|
$ASCII_text .= "| $CARstatus | $CARcount |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTCARcalls = sprintf("%10s", $TOTCARcalls); while(strlen($TOTCARcalls)>10) {$TOTCARcalls = substr("$TOTCARcalls", 0, -1);}
|
|
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",20)." | $TOTCARcalls |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
}
|
|
|
|
|
|
## find if any selected campaigns have presets enabled
|
|
$presets_enabled=0;
|
|
$stmt="select count(*) from vicidial_campaigns where enable_xfer_presets='ENABLED' $group_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$presets_enabled_count = mysqli_num_rows($rslt);
|
|
if ($presets_enabled_count > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$presets_enabled = $row[0];
|
|
}
|
|
|
|
if ($presets_enabled > 0)
|
|
{
|
|
##############################
|
|
######### PRESET DIAL STATS
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("AGENT PRESET DIALS")."\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("PRESET NAME",40)." | "._QXZ("CALLS",10)." |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
|
|
$GRAPH="</PRE><table cellspacing=\"1\" cellpadding=\"0\" bgcolor=\"white\" summary=\"DID Summary\" class=\"horizontalgraph\">\n";
|
|
$GRAPH.="<caption align='top'>"._QXZ("AGENT PRESET DIALS")."</caption>";
|
|
$GRAPH.="<tr>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("PRESET NAME")."</th>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CALLS")."</th>\n";
|
|
$GRAPH.="</tr>\n";
|
|
$max_calls=1; $graph_stats=array();
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$stmt="select preset_name,count(*) from user_call_log$VL_INC where call_date > \"$query_date_BEGIN\" and call_date < \"$query_date_END\" and preset_name!='' and preset_name is not NULL $group_SQLand $list_id_SQLandUCLJOIN group by preset_name order by preset_name;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$carrierstatuses_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $carrierstatuses_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TOTPREcalls = ($TOTPREcalls + $row[1]);
|
|
$PREstatus = sprintf("%-40s", $row[0]); while(strlen($PREstatus)>40) {$PREstatus = substr("$PREstatus", 0, -1);}
|
|
$PREcount = sprintf("%10s", $row[1]); while(strlen($PREcount)>10) {$PREcount = substr("$PREcount", 0, -1);}
|
|
|
|
if ($row[1]>$max_calls) {$max_calls=$row[1];}
|
|
$graph_stats[$i][0]=$row[1];
|
|
$graph_stats[$i][1]=$row[0];
|
|
|
|
$ASCII_text .= "| $PREstatus | $PREcount |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <td class=\"chart_td$class\">".$graph_stats[$d][1]."</td>\n";
|
|
$GRAPH.=" <td nowrap class=\"chart_td value$class\"><img src=\"images/bar.png\" alt=\"\" width=\"".round(MathZDC(400*$graph_stats[$d][0], $max_calls))."\" height=\"16\" />".$graph_stats[$d][0]."</td>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">"._QXZ("TOTAL CALLS").":</th>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">".trim($TOTPREcalls)."</th>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
$GRAPH.="</table><PRE>\n";
|
|
|
|
$TOTPREcalls = sprintf("%10s", $TOTPREcalls); while(strlen($TOTPREcalls)>10) {$TOTPREcalls = substr("$TOTPREcalls", 0, -1);}
|
|
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",40)." | $TOTPREcalls |\n";
|
|
$ASCII_text .= "+------------------------------------------+------------+\n";
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
}
|
|
|
|
|
|
##############################
|
|
######### STATUS CATEGORY STATS
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("CUSTOM STATUS CATEGORY STATS")."\n";
|
|
$ASCII_text .= "+----------------------+------------+--------------------------------+\n";
|
|
$ASCII_text .= "| "._QXZ("CATEGORY",20)." | "._QXZ("CALLS",10)." | "._QXZ("DESCRIPTION",30)." |\n";
|
|
$ASCII_text .= "+----------------------+------------+--------------------------------+\n";
|
|
|
|
$GRAPH="</PRE><table cellspacing=\"1\" cellpadding=\"0\" bgcolor=\"white\" summary=\"DID Summary\" class=\"horizontalgraph\">\n";
|
|
$GRAPH.="<caption align='top'>"._QXZ("CUSTOM STATUS CATEGORY STATS")."</caption>";
|
|
$GRAPH.="<tr>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CATEGORY")."</th>\n";
|
|
$GRAPH.="<th class=\"thgraph\" scope=\"col\">"._QXZ("CALLS")."</th>\n";
|
|
$GRAPH.="</tr>\n";
|
|
$max_calls=1; $graph_stats=array();
|
|
|
|
$TOTCATcalls=0;
|
|
$r=0; $i=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ($vsc_id[$r] != 'UNDEFINED')
|
|
{
|
|
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
|
|
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
|
|
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
|
|
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
|
|
|
|
if ($vsc_count[$r]>$max_calls) {$max_calls=$vsc_count[$r];}
|
|
$graph_stats[$i][0]=$vsc_count[$r];
|
|
$graph_stats[$i][1]=$vsc_id[$r];
|
|
$i++;
|
|
|
|
$ASCII_text .= "| $category | $CATcount | $CATname |\n";
|
|
}
|
|
$r++;
|
|
}
|
|
|
|
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
|
|
|
|
$ASCII_text .= "+----------------------+------------+--------------------------------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL",20)." | $TOTCATcalls |\n";
|
|
$ASCII_text .= "+----------------------+------------+\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <td class=\"chart_td$class\">".$graph_stats[$d][1]."</td>\n";
|
|
$GRAPH.=" <td nowrap class=\"chart_td value$class\"><img src=\"images/bar.png\" alt=\"\" width=\"".round(MathZDC(400*$graph_stats[$d][0], $max_calls))."\" height=\"16\" />".$graph_stats[$d][0]."</td>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
}
|
|
$GRAPH.=" <tr>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">"._QXZ("TOTAL").":</th>\n";
|
|
$GRAPH.=" <th class=\"thgraph\" scope=\"col\">".trim($TOTCATcalls)."</th>\n";
|
|
$GRAPH.=" </tr>\n";
|
|
$GRAPH.="</table><PRE>\n";
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
|
|
##############################
|
|
######### USER STATS
|
|
|
|
$TOTagents=0;
|
|
$TOTcalls=0;
|
|
$TOTtime=0;
|
|
$TOTavg=0;
|
|
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("AGENT STATS")."\n";
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
$ASCII_text .= "| "._QXZ("AGENT",24)." | "._QXZ("CALLS",10)." | "._QXZ("TIME H:M:S",10)." |"._QXZ("AVERAGE",7)." |\n";
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
|
|
######## GRAPHING #########
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_total_time=1;
|
|
$max_avg_time=1;
|
|
$GRAPH="<BR><BR><a name='AGENTgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='33%' class='grey_graph_cell' id='AGENTgraph1'><a href='#' onClick=\"DrawAGENTGraph('CALLS', '1'); return false;\">"._QXZ("CALLS")."</a></th><th width='33%' class='grey_graph_cell' id='AGENTgraph2'><a href='#' onClick=\"DrawAGENTGraph('TOTALTIME', '2'); return false;\">"._QXZ("TOTAL TIME")."</a></th><th width='34%' class='grey_graph_cell' id='AGENTgraph3'><a href='#' onClick=\"DrawAGENTGraph('AVGTIME', '3'); return false;\">"._QXZ("AVG TIME")."</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='4' class='graph_span_cell'><span id='agent_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>"._QXZ("AGENT STATS")."</caption><tr><th class='thgraph' scope='col'>"._QXZ("STATUS")."</th>";
|
|
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("CALLS")." </th></tr>";
|
|
$TOTALTIME_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("TOTAL TIME")."</th></tr>";
|
|
$AVGTIME_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("AVG TIME")."</th></tr>";
|
|
###########################
|
|
|
|
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$users_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$RAWuser[$i] = $row[0];
|
|
$RAWfull_name[$i] = $row[1];
|
|
$RAWuser_calls[$i] = $row[2];
|
|
$RAWuser_talk[$i] = $row[3];
|
|
$RAWuser_average[$i] = $row[4];
|
|
|
|
$TOTcalls = ($TOTcalls + $row[2]);
|
|
$TOTtime = ($TOTtime + $row[3]);
|
|
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$user = sprintf("%-6s", $RAWuser[$i]);while(strlen($user)>6) {$user = substr("$user", 0, -1);}
|
|
if ($non_latin < 1)
|
|
{
|
|
$full_name = sprintf("%-15s", $RAWfull_name[$i]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$full_name = sprintf("%-45s", $RAWfull_name[$i]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
|
|
}
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and user='$RAWuser[$i]' $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_printZ = mysqli_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$length_in_secZ = $row[0];
|
|
$queue_secondsZ = $row[1];
|
|
$agent_alert_delayZ = $row[2];
|
|
|
|
$CIdelay = round(MathZDC($agent_alert_delayZ, 1000));
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $CIdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inCIsec = ($inCIsec + $thiscallsec);
|
|
|
|
$y++;
|
|
}
|
|
|
|
$inCIcallsRAW = $y;
|
|
$RAWuser_talk[$i] = ($RAWuser_talk[$i] + $inCIsec);
|
|
$RAWuser_calls[$i] = ($RAWuser_calls[$i] + $inCIcallsRAW);
|
|
|
|
$TOTcalls = ($TOTcalls + $inCIcallsRAW);
|
|
$TOTtime = ($TOTtime + $inCIsec);
|
|
}
|
|
|
|
$USERcalls = sprintf("%10s", $RAWuser_calls[$i]);
|
|
$USERtotTALK = $RAWuser_talk[$i];
|
|
$USERavgTALK = round(MathZDC($RAWuser_talk[$i], $RAWuser_calls[$i]));
|
|
|
|
#######
|
|
if ($RAWuser_calls[$i]>$max_calls) {$max_calls=$RAWuser_calls[$i];}
|
|
if ($RAWuser_talk[$i]>$max_total_time) {$max_total_time=$RAWuser_talk[$i];}
|
|
if ($USERavgTALK>$max_avg_time) {$max_avg_time=$USERavgTALK;}
|
|
$graph_stats[$i][0]="$user - $full_name";
|
|
$graph_stats[$i][1]=$RAWuser_calls[$i];
|
|
$graph_stats[$i][2]=$RAWuser_talk[$i];
|
|
$graph_stats[$i][3]=$USERavgTALK;
|
|
#######
|
|
|
|
|
|
$USERtotTALK_MS = sec_convert($USERtotTALK,'H');
|
|
$USERavgTALK_MS = sec_convert($USERavgTALK,'H');
|
|
|
|
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
|
|
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
|
|
|
$ASCII_text .= "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$rawTOTtime = $TOTtime;
|
|
|
|
if (!$TOTcalls) {$TOTcalls = 1;}
|
|
$TOTavg = MathZDC($TOTtime, $TOTcalls);
|
|
|
|
$TOTavg_MS = sec_convert($TOTavg,'H');
|
|
$TOTtime_MS = sec_convert($TOTtime,'H');
|
|
|
|
$TOTavg = sprintf("%6s", $TOTavg_MS);
|
|
$TOTtime = sprintf("%10s", $TOTtime_MS);
|
|
|
|
$TOTagents = sprintf("%10s", $i);
|
|
$TOTcalls = sprintf("%10s", $TOTcalls);
|
|
$TOTtime = sprintf("%8s", $TOTtime);
|
|
$TOTavg = sprintf("%6s", $TOTavg);
|
|
|
|
$stmt="select avg(wait_sec) from vicidial_agent_log$VL_INC where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQLand $list_id_SQLandVALJOIN;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text .= "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$AVGwait = $row[0];
|
|
$AVGwait_MS = sec_convert($AVGwait,'H');
|
|
$AVGwait = sprintf("%6s", $AVGwait_MS);
|
|
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
$ASCII_text .= "| "._QXZ("TOTAL Agents",12).": $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
|
|
$ASCII_text .= "+--------------------------+------------+------------+--------+\n";
|
|
$ASCII_text .= "| "._QXZ("Average Wait time between calls",52)." $AVGwait |\n";
|
|
$ASCII_text .= "+-------------------------------------------------------------+\n";
|
|
|
|
for ($d=0; $d<count($graph_stats); $d++) {
|
|
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_calls))."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
|
$TOTALTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_total_time))."' height='16' />".sec_convert($graph_stats[$d][2], 'H')."</td></tr>";
|
|
$AVGTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_avg_time))."' height='16' />".sec_convert($graph_stats[$d][3], 'H')."</td></tr>";
|
|
}
|
|
$CALLS_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($TOTcalls)."</th></tr></table>";
|
|
$TOTALTIME_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($TOTtime)."</th></tr></table>";
|
|
$AVGTIME_graph.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim($TOTavg)."</th></tr></table>";
|
|
$JS_onload.="\tDrawAGENTGraph('CALLS', '1');\n";
|
|
$JS_text.="function DrawAGENTGraph(graph, th_id) {\n";
|
|
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
|
|
$JS_text.=" var TOTALTIME_graph=\"$TOTALTIME_graph\";\n";
|
|
$JS_text.=" var AVGTIME_graph=\"$AVGTIME_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=3; i++) {\n";
|
|
$JS_text.=" var cellID=\"AGENTgraph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"AGENTgraph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('agent_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
$GRAPH_text.=$GRAPH;
|
|
|
|
|
|
if ($costformat > 0)
|
|
{
|
|
$stmt="select campaign_id,phone_number,length_in_sec from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and vicidial_log.user=vicidial_users.user;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$allcalls_to_print = mysqli_num_rows($rslt);
|
|
$w=0;
|
|
while ($w < $allcalls_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if ($print_calls > 0)
|
|
{echo "$row[0]\t$row[1]\t$row[2]\n";}
|
|
$tempTALK = ($tempTALK + $row[2]);
|
|
$w++;
|
|
}
|
|
if (preg_match("/YES/i",$include_rollover))
|
|
{
|
|
$stmt="select campaign_id,phone_number,length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_print = mysqli_num_rows($rslt);
|
|
$w=0;
|
|
while ($w < $INallcalls_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if ($print_calls > 0)
|
|
{ echo "$row[0]\t$row[1]\t$row[2]\t$row[3]\t$row[4]\n";}
|
|
$newTALK = ($row[2] - $row[3] - MathZDC($row[4], 1000) );
|
|
if ($newTALK < 0) {$newTALK = 0;}
|
|
$tempTALK = ($tempTALK + $newTALK);
|
|
$w++;
|
|
}
|
|
}
|
|
$tempTALKmin = MathZDC($tempTALK, 60);
|
|
if ($print_calls > 0)
|
|
{echo "$w\t$tempTALK\t$tempTALKmin\n";}
|
|
|
|
echo "</PRE>\n<B>";
|
|
$rawTOTtalk_min = round(MathZDC($tempTALK, 60));
|
|
$outbound_cost = ($rawTOTtalk_min * $outbound_rate);
|
|
$outbound_cost = sprintf("%8.2f", $outbound_cost);
|
|
|
|
echo _QXZ("OUTBOUND")." $query_date "._QXZ("to")." $end_date, $rawTOTtalk_min "._QXZ("minutes at")." \$$outbound_rate = \$$outbound_cost</B>\n";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$OUToutput.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$OUToutput.=$ASCII_text;
|
|
}
|
|
|
|
echo "$OUToutput";
|
|
|
|
|
|
|
|
|
|
if ($bottom_graph == 'YES')
|
|
{
|
|
##############################
|
|
######### TIME STATS
|
|
|
|
echo "\n";
|
|
echo "---------- "._QXZ("TIME STATS")."\n";
|
|
|
|
echo "<FONT SIZE=0>\n";
|
|
|
|
$hi_hour_count=0;
|
|
$last_full_record=0;
|
|
$i=0;
|
|
$h=0;
|
|
while ($i <= 96)
|
|
{
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand $list_id_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand $list_id_SQLand and status='DROP';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
$hour_multiplier = MathZDC(100, $hi_hour_count);
|
|
|
|
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
|
echo _QXZ("GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN")."\n";
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 102)
|
|
{
|
|
if ($Mk >= 5)
|
|
{
|
|
$Mk=0;
|
|
$scale_num=MathZDC($k, $hour_multiplier, 100);
|
|
$scale_num = round($scale_num, 0);
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
|
|
echo "| "._QXZ("HOUR",4)." |$call_scale| "._QXZ("DROPS",5)." | "._QXZ("TOTAL",5)." |\n";
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
|
|
$ZZ = '00';
|
|
$i=0;
|
|
$h=4;
|
|
$hour= -1;
|
|
$no_lines_yet=1;
|
|
|
|
while ($i <= 96)
|
|
{
|
|
$char_counter=0;
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$time = "+$hour$ZZ+";
|
|
}
|
|
if ($h == 1) {$time = " 15 ";}
|
|
if ($h == 2) {$time = " 30 ";}
|
|
if ($h == 3) {$time = " 45 ";}
|
|
$Ghour_count = $hour_count[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ( ($no_lines_yet) or ($i > $last_full_record) )
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
echo "|$time|";
|
|
$k=0; while ($k <= 102) {echo " "; $k++;}
|
|
echo "| $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (99 - $Xhour_count);
|
|
|
|
$Gdrop_count = $drop_count[$i];
|
|
if ($Gdrop_count < 1)
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "*X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 101) {echo " "; $char_counter++;}
|
|
echo "| 0 | $hour_count[$i] |\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
|
|
|
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
|
|
|
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
|
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"red\">";
|
|
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
|
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
|
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 102) {echo " "; $char_counter++;}
|
|
echo "| $drop_count[$i] | $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
|
|
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
|
|
### END bottom graph
|
|
}
|
|
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\n"._QXZ("Run Time").": $RUNtime "._QXZ("seconds")."|$db_source\n";
|
|
}
|
|
|
|
$JS_onload.="}\n";
|
|
$JS_text.=$JS_onload;
|
|
$JS_text.="</script>\n";
|
|
echo $JS_text;
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
?>
|
|
</FONT></PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|