Files
agc_2-X/agi/enhancedMONITORswitch.agi
T
mattf b82af64224 Added Enhanced Agent Monitoring system settings option
git-svn-id: svn://192.168.202.10@3894 3d104415-ff17-0410-8863-d5cf3c621b8a
2025-01-06 15:45:34 +00:00

215 lines
8.1 KiB
Perl

#!/usr/bin/perl
# enhancedMONITORswitch.agi
# Copyright (C) 2025 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# This script switches the manager to MONITOR/BARGE/WHISPER for the agent being
# monitored using enhanced_agent_monitoring
# CHANGELOG:
# 250103-1619 - First build
#
$script = 'enhancedMONITORswitch.agi';
$now_date_epoch = time();
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = $aryA[0];
$local_gmt = $aryA[1];
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
}
$sthA->finish();
$agent_zap_channel = "101";
########## FIND playfilename ##########
$monitor_action='MONITOR';
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/-----/, $ARGV[0]);
$monitor_method = $ARGV_vars[0];
$monitor_action = $ARGV_vars[1];
}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
# check for monitoruser variable, if not set, then set it
$monitorsession = $AGI->get_variable('monitorsession');
$agent_zap_channel = $AGI->get_variable('agent_zap_channel');
$manager_zap_channel = $AGI->get_variable('manager_zap_channel');
if ($AGILOG) {$agi_string = "Agent session: |$monitorsession| Channel: $channel| Agent Channel: $agent_zap_channel|"; &agi_output;}
#$stmtA = "SELECT channel FROM vicidial_live_agents WHERE conf_exten = '$canal' AND ifnull(trim(channel), '') <> '' and (channel in (select channel from live_channels) or comments='MANUAL') LIMIT 1";
#$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$BMquery','Channel: Local/$monitor_dialstring$stage$session_id@default','Context: default','Exten: $dialplan_number','Priority: 1','Callerid: \"$BEquery\" <$outbound_cid>','$variable','','','','');";
$BEquery = "BE0$now_date_epoch$monitorsession";
if ($monitor_method =~ /CMD/)
{
# CMD - for commands on manager channel, default is MONITOR, mute the manager channel in agent ConfBridge session
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $manager_zap_channel','','','','','','','','');";
if ($monitor_action =~ /MONITOR/)
{
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $manager_zap_channel','','','','','','','','');";
}
if ($monitor_action =~ /BARGE/)
{
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeUnmute','$BEquery','Conference: $monitorsession','Channel: $manager_zap_channel','','','','','','','','');";
}
if ($monitor_action =~ /WHISPER/)
{
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Redirect','$BEquery','Channel: $manager_zap_channel','Context: vici_monitor_whisper','Exten: 47378221$monitorsession','Priority: 1','CallerID: $BEquery','','','','','');";
}
}
else
{
# MGR - for direct manager channel, default is MONITOR, mute the manager channel in agent ConfBridge session
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $channel','','','','','','','','');";
if ($monitor_action =~ /MONITOR/)
{
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $channel','','','','','','','','');";
}
if ($monitor_action =~ /BARGE/)
{
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeUnmute','$BEquery','Conference: $monitorsession','Channel: $channel','','','','','','','','');";
}
if ($monitor_action =~ /WHISPER/)
{
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Redirect','$BEquery','Channel: $channel','Context: vici_monitor_whisper','Exten: 47378221$monitorsession','Priority: 1','CallerID: $BEquery','','','','','');";
}
}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "MANAGER INSERT $channel|$affected_rows|$stmtA|"; &agi_output;}
exit;
sub agi_output
{
($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
if ($Lhour < 10) {$Lhour = "0$Lhour";}
if ($Lmin < 10) {$Lmin = "0$Lmin";}
if ($Lsec < 10) {$Lsec = "0$Lsec";}
$LOGtime = "$Lhour:$Lmin:$Lsec";
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$LOGtime|$LOGtime|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$LOGtime|$LOGtime|$script|$agi_string\n";}
$agi_string='';
}