781 lines
28 KiB
PHP
781 lines
28 KiB
PHP
<?php
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# AST_agent_days_time.php
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#
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# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 150114-2158 - First build based on AST_agent_days_detail.php
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# 151227-1718 - Added option to search archive records instead of main
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# 160121-2217 - Added report title header, default report format, cleaned up formatting
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# 170409-1538 - Added IP List validation code
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# 170829-0040 - Added screen color settings
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# 191013-0812 - Fixes for PHP7
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Single Agent Daily Time';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$log_tables_array=array("vicidial_agent_log");
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for ($t=0; $t<count($log_tables_array); $t++)
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{
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$table_name=$log_tables_array[$t];
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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}
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if ($search_archived_data)
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{
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$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
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}
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else
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{
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$vicidial_agent_log_table="vicidial_agent_log";
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}
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#############
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$vuLOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$vuLOGadmin_viewable_groupsSQL = "and vicidial_users.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = array();}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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$groups=array();
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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if (preg_match('/\-ALL/',$group_string) )
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{$group[$i] = $groups[$i];}
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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}
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$i++;
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}
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if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
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{$group_SQL = "";}
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else
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{
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$group_SQL = preg_replace('/,$/i', '',$group_SQL);
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$group_SQL = "and campaign_id IN($group_SQL)";
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}
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$customer_interactive_statuses='';
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$stmt="select status from vicidial_statuses where human_answered='Y';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$customer_interactive_statuses .= "|$row[0]";
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$i++;
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}
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$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$customer_interactive_statuses .= "|$row[0]";
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$i++;
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}
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if (strlen($customer_interactive_statuses)>0)
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{$customer_interactive_statuses .= '|';}
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#$customer_interactive_statuses = '|NI|DNC|CALLBK|AP|SALE|COMP|HAP1|HAP2|HBED|DIED|';
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#$customer_interactive_statuses = '|NI|DNC|CALLBK|XFER|C2|B7|B8|C1|';
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$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date&shift=$shift&DB=$DB&user=$user$groupQS&search_archived_data=$search_archived_data&report_display_type=$report_display_type";
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$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
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$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
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if ($file_download < 1)
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{
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.yellow {color: white; background-color: yellow}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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echo "<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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|
echo "<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
echo "<span style=\"position:absolute;left:0px;top:0px;z-index:20;\" id=admin_header>";
|
|
|
|
$short_header=1;
|
|
|
|
require("admin_header.php");
|
|
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:3px;top:30px;z-index:19;\" id=agent_status_stats>\n";
|
|
echo "<b>"._QXZ("$report_name")."</b> $NWB#single_agent_time$NWE\n";
|
|
echo "<PRE><FONT SIZE=2>";
|
|
}
|
|
|
|
if (strlen($group[0]) < 1)
|
|
{
|
|
echo "\n";
|
|
echo _QXZ("PLEASE SELECT A USER AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
|
|
echo " "._QXZ("NOTE: stats taken from shift specified")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'AM')
|
|
{
|
|
$time_BEGIN=$AM_shift_BEGIN;
|
|
$time_END=$AM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
|
|
}
|
|
if ($shift == 'PM')
|
|
{
|
|
$time_BEGIN=$PM_shift_BEGIN;
|
|
$time_END=$PM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
}
|
|
if ($shift == 'ALL')
|
|
{
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$ASCII_text.=_QXZ("Agent Days Time Report",24).": $user $NOW_TIME ($db_source)\n";
|
|
$ASCII_text.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
$GRAPH_text.=_QXZ("Agent Days Time Report",24).": $user $NOW_TIME ($db_source)\n";
|
|
$GRAPH_text.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
}
|
|
else
|
|
{
|
|
$file_output .= _QXZ("Agent Days Time Report",24).": $user $NOW_TIME ($db_source)\n";
|
|
$file_output .= _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
}
|
|
|
|
$statuses='-';
|
|
$statusesTXT='';
|
|
$statusesHEAD='';
|
|
$statusesHTML='';
|
|
$statusesFILE='';
|
|
$statusesARY=array();
|
|
$statusesARY[0]='';
|
|
$j=0;
|
|
$calls=array();
|
|
$date=array();
|
|
$dates='-';
|
|
$datesARY=array();
|
|
$datesARY[0]='';
|
|
$date_namesARY=array();
|
|
$date_namesARY[0]='';
|
|
$k=0;
|
|
|
|
$stmt="select date_format(event_time, '%Y-%m-%d') as date,count(*) as calls from vicidial_users,".$vicidial_agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$vicidial_agent_log_table.".user and ".$vicidial_agent_log_table.".user='$user' $group_SQL $user_group_SQL $vuLOGadmin_viewable_groupsSQL group by date order by date desc limit 500000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rows_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if ( ($row[1] > 0) and (strlen($row[0]) > 0) )
|
|
{
|
|
$date[$i] = $row[0];
|
|
$calls[$i] = $row[1];
|
|
if (!preg_match("/\-$date[$i]\-/i", $dates))
|
|
{
|
|
$dates .= "$date[$i]-";
|
|
$datesARY[$k] = $date[$i];
|
|
$k++;
|
|
}
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
|
|
$MAIN.="";
|
|
$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
|
|
$MAIN.="<tr><td><font size=2>"._QXZ("DATE")." </td><td align=left><font size=2>"._QXZ("PAUSE")."</td><td align=left><font size=2> "._QXZ("WAIT")."</td><td align=left><font size=2> "._QXZ("TALK")."</td><td align=right><font size=2> "._QXZ("DISPO")."</td><td align=right><font size=2> "._QXZ("DEAD")."</td><td align=right><font size=2> "._QXZ("CUSTOMER")."</td><td align=right><font size=2> "._QXZ("TOTAL")."</td></tr>\n";
|
|
$MAINprintALL .= $MAIN;
|
|
|
|
$i=0;
|
|
while ($i < $rows_to_print)
|
|
{
|
|
$MAIN='';
|
|
$VALstart_time = "$date[$i] 00:00:00";
|
|
$VALstop_time = "$date[$i] 23:59:59";
|
|
|
|
$stmt="select event_time,lead_id,campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,status,sub_status,user_group from ".$vicidial_agent_log_table." where user='$user' and event_time >= '$VALstart_time' and event_time <= '$VALstop_time' and ( (pause_sec > 0) or (wait_sec > 0) or (talk_sec > 0) or (dispo_sec > 0) ) order by event_time desc limit 10000;";
|
|
if ($DB) {$MAIN.="agent activity|$stmt|";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$logs_to_print = mysqli_num_rows($rslt);
|
|
|
|
$u=0;
|
|
$TOTALpauseSECONDS=0;
|
|
$TOTALwaitSECONDS=0;
|
|
$TOTALtalkSECONDS=0;
|
|
$TOTALdispoSECONDS=0;
|
|
$TOTALdeadSECONDS=0;
|
|
$TOTALcustomerSECONDS=0;
|
|
$TOTALtotalSECONDS=0;
|
|
|
|
while ($logs_to_print > $u)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$event_time = $row[0];
|
|
$lead_id = $row[1];
|
|
$campaign_id = $row[2];
|
|
$pause_sec = $row[3];
|
|
$wait_sec = $row[4];
|
|
$talk_sec = $row[5];
|
|
$dispo_sec = $row[6];
|
|
$dead_sec = $row[7];
|
|
$status = $row[8];
|
|
$pause_code = $row[9];
|
|
$user_group = $row[10];
|
|
$customer_sec = ($talk_sec - $dead_sec);
|
|
if ($customer_sec < 0)
|
|
{$customer_sec=0;}
|
|
|
|
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
|
|
{$bgcolor='bgcolor="#B9CBFD"';}
|
|
else
|
|
{$bgcolor='bgcolor="#9BB9FB"';}
|
|
|
|
$TOTALpauseSECONDS = ($TOTALpauseSECONDS + $pause_sec);
|
|
$TOTALwaitSECONDS = ($TOTALwaitSECONDS + $wait_sec);
|
|
$TOTALtalkSECONDS = ($TOTALtalkSECONDS + $talk_sec);
|
|
$TOTALdispoSECONDS = ($TOTALdispoSECONDS + $dispo_sec);
|
|
$TOTALdeadSECONDS = ($TOTALdeadSECONDS + $dead_sec);
|
|
$TOTALcustomerSECONDS = ($TOTALcustomerSECONDS + $customer_sec);
|
|
|
|
if ($DB > 0)
|
|
{
|
|
$DBtotal_sec = ($pause_sec + $wait_sec + $talk_sec + $dispo_sec);
|
|
$DBdatetime = explode(" ",$event_time);
|
|
$DBdate = explode("-",$DBdatetime[0]);
|
|
$DBtime = explode(":",$DBdatetime[1]);
|
|
|
|
$DBcall_end_sec = mktime($DBtime[0], $DBtime[1], ($DBtime[2] + $DBtotal_sec), $DBdate[1], $DBdate[2], $DBdate[0]);
|
|
$DBcall_end = date("Y-m-d H:i:s",$DBcall_end_sec);
|
|
# $MAIN.="<tr $bgcolor>";
|
|
# $MAIN.="<td><font size=1> </td>";
|
|
# $MAIN.="<td><font size=2>$DBcall_end</td>";
|
|
# $MAIN.="<td align=right><font size=2> $DBtotal_sec </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> </td></tr>\n";
|
|
}
|
|
|
|
$u++;
|
|
# $MAIN.="<tr $bgcolor>";
|
|
# $MAIN.="<td><font size=1>$u</td>";
|
|
# $MAIN.="<td><font size=2>$event_time</td>";
|
|
# $MAIN.="<td align=right><font size=2> $pause_sec</td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $wait_sec</td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $talk_sec </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $dispo_sec </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $dead_sec </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $customer_sec </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $status </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$lead_id\" target=\"_blank\">$lead_id</A> </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $campaign_id </td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $pause_code </td></tr>\n";
|
|
# $CSV_text7.="\"\",\"$u\",\"$event_time\",\"$pause_sec\",\"$wait_sec\",\"$talk_sec\",\"$dispo_sec\",\"$dead_sec\",\"$customer_sec\",\"$status\",\"$lead_id\",\"$campaign_id\",\"$pause_code \"\n";
|
|
}
|
|
|
|
# $MAIN.="<tr bgcolor=white>";
|
|
# $MAIN.="<td colspan=2><font size=2>"._QXZ("TOTALS")."</td>";
|
|
# $MAIN.="<td align=right><font size=2> $TOTALpauseSECONDS</td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $TOTALwaitSECONDS</td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $TOTALtalkSECONDS</td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $TOTALdispoSECONDS</td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $TOTALdeadSECONDS</td>\n";
|
|
# $MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDS</td>\n";
|
|
# $MAIN.="<td colspan=4><font size=2> </td></tr>\n";
|
|
# $CSV_text7.="\"\",\"\",\""._QXZ("TOTALS")."\",\"$TOTALpauseSECONDS\",\"$TOTALwaitSECONDS\",\"$TOTALtalkSECONDS\",\"$TOTALdispoSECONDS\",\"$TOTALdeadSECONDS\",\"$TOTALcustomerSECONDS\"\n";
|
|
|
|
$TOTALpauseSECONDShh = sec_convert($TOTALpauseSECONDS,'H');
|
|
$TOTALwaitSECONDShh = sec_convert($TOTALwaitSECONDS,'H');
|
|
$TOTALtalkSECONDShh = sec_convert($TOTALtalkSECONDS,'H');
|
|
$TOTALdispoSECONDShh = sec_convert($TOTALdispoSECONDS,'H');
|
|
$TOTALdeadSECONDShh = sec_convert($TOTALdeadSECONDS,'H');
|
|
$TOTALcustomerSECONDShh = sec_convert($TOTALcustomerSECONDS,'H');
|
|
$TOTALtotalSECONDS = ($TOTALpauseSECONDS + $TOTALwaitSECONDS + $TOTALtalkSECONDS + $TOTALdispoSECONDS);
|
|
$TOTALtotalSECONDShh = sec_convert($TOTALtotalSECONDS,'H');
|
|
|
|
$MAIN.="<tr bgcolor=white>";
|
|
$MAIN.="<td align=center><font size=2><a href=\"./user_stats.php?user=$user&begin_date=$date[$i]&end_date=$date[$i]\">$date[$i]</a></td>";
|
|
$MAIN.="<td align=right><font size=2> $TOTALpauseSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALwaitSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALtalkSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdispoSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALdeadSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALcustomerSECONDShh</td>\n";
|
|
$MAIN.="<td align=right><font size=2> $TOTALtotalSECONDShh</td>\n";
|
|
$MAIN.="</tr>\n";
|
|
|
|
$MAINprintALL .= $MAIN;
|
|
$MAIN='';
|
|
|
|
# $CSV_text7.="\"\",\"\",\""._QXZ("(in HH:MM:SS)")."\",\"$TOTALpauseSECONDShh\",\"$TOTALwaitSECONDShh\",\"$TOTALtalkSECONDShh\",\"$TOTALdispoSECONDShh\",\"$TOTALdeadSECONDShh\",\"$TOTALcustomerSECONDShh\"\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$MAIN.="</TABLE></center><BR><BR>\n";
|
|
}
|
|
|
|
$MAINprintALL .= $MAIN;
|
|
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>";
|
|
echo "<TABLE CELLSPACING=3 BGCOLOR=\"#".$SSframe_background."\"><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
|
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
function openNewWindow(url)
|
|
{
|
|
window.open (url,"",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');
|
|
}
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'query_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
|
|
echo "<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
?>
|
|
<script language="JavaScript">
|
|
var o_cal = new tcal ({
|
|
// form name
|
|
'formname': 'vicidial_report',
|
|
// input name
|
|
'controlname': 'end_date'
|
|
});
|
|
o_cal.a_tpl.yearscroll = false;
|
|
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
|
</script>
|
|
<?php
|
|
|
|
echo "</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>";
|
|
#echo _QXZ("Display as").": <BR>";
|
|
#echo "<select name='report_display_type'>";
|
|
#if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
#echo "<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR><BR>";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("User").":<BR>";
|
|
echo "<INPUT TYPE=TEXT SIZE=10 NAME=user value=\"$user\">\n";
|
|
echo "</TD><TD VALIGN=TOP>"._QXZ("Shift").":<BR>";
|
|
echo "<SELECT SIZE=1 NAME=shift>\n";
|
|
echo "<option selected value=\"$shift\">$shift</option>\n";
|
|
echo "<option value=\"\">--</option>\n";
|
|
echo "<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
|
echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
|
echo "<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
|
echo "</SELECT>\n";
|
|
|
|
if ($archives_available=="Y")
|
|
{
|
|
echo "<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
|
|
}
|
|
|
|
echo "<BR><BR><INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
echo "</TD><TD VALIGN=TOP> ";
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
|
|
if (strlen($user) > 1)
|
|
{
|
|
echo " <a href=\"./admin.php?ADD=3&user=$user\">"._QXZ("USER")."</a> | \n";
|
|
echo " <a href=\"./user_stats.php?user=$user&begin_date=$query_date&end_date=$end_date\">"._QXZ("USER STATS")."</a> | \n";
|
|
}
|
|
else
|
|
{echo " <a href=\"./admin.php?ADD=0A\">"._QXZ("USERS")."</a> | \n";}
|
|
echo "<a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
echo "</TD></TR></TABLE>";
|
|
|
|
echo "</FORM>";
|
|
|
|
echo $MAINprintALL;
|
|
|
|
echo "</span>\n";
|
|
|
|
if ($report_display_type=="TEXT" || !$report_display_type)
|
|
{
|
|
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:18;\" id=agent_status_bars>\n";
|
|
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n\n\n";
|
|
|
|
$m=0;
|
|
$sort_order=array();
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
|
|
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
|
|
{echo " \n";}
|
|
else
|
|
{
|
|
echo " <SPAN class=\"yellow\">";
|
|
$TOPsortPLOT = ( MathZDC($TOPsortTALLY[$i], $TOPsortMAX) * 120 );
|
|
$h=0;
|
|
while ($h <= $TOPsortPLOT)
|
|
{
|
|
echo " ";
|
|
$h++;
|
|
}
|
|
echo "</SPAN>\n";
|
|
}
|
|
$m++;
|
|
}
|
|
|
|
echo "</span>\n";
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
|
|
?>
|
|
|
|
</BODY></HTML>
|