502 lines
24 KiB
PHP
502 lines
24 KiB
PHP
<?php
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# customer_chat_functions.php
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#
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# CHANGES
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# 151212-0828 - First Build for customer chat
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# 151213-1106 - Added variable filtering
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# 151217-1016 - Allow for carrying of group_id through to new chat
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# 151219-0850 - Added translation code
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# 160108-1710 - Added available_agents variable
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# 160120-1943 - Added show_email variable
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# 160203-1051 - Added display of chat message after ending it
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# 160303-0055 - Added code for chat transfers
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# 160725-1711 - Fixed nested iframe issue
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# 160805-2315 - Added coding to show logos in customer display
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# 161026-2230 - Added translation QXZ to untranslated text
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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$style_array=array("", "italics", "bold italics");
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if (isset($_GET["action"])) {$action=$_GET["action"];}
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elseif (isset($_POST["action"])) {$action=$_POST["action"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["chat_id"])) {$chat_id=$_GET["chat_id"];}
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elseif (isset($_POST["chat_id"])) {$chat_id=$_POST["chat_id"];}
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if (isset($_GET["chat_level"])) {$chat_level=$_GET["chat_level"];}
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elseif (isset($_POST["chat_level"])) {$chat_level=$_POST["chat_level"];}
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if (isset($_GET["chat_member_name"])) {$chat_member_name=$_GET["chat_member_name"];}
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elseif (isset($_POST["chat_member_name"])) {$chat_member_name=$_POST["chat_member_name"];}
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if (isset($_GET["chat_message"])) {$chat_message=$_GET["chat_message"];}
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elseif (isset($_POST["chat_message"])) {$chat_message=$_POST["chat_message"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["group_id"])) {$group_id=$_GET["group_id"];}
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elseif (isset($_POST["group_id"])) {$group_id=$_POST["group_id"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["user_level"])) {$user_level=$_GET["user_level"];}
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elseif (isset($_POST["user_level"])) {$user_level=$_POST["user_level"];}
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if (isset($_GET["keepalive"])) {$keepalive=$_GET["keepalive"];}
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elseif (isset($_POST["keepalive"])) {$keepalive=$_POST["keepalive"];}
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if (isset($_GET["current_message_count"])) {$current_message_count=$_GET["current_message_count"];}
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elseif (isset($_POST["current_message_count"])) {$current_message_count=$_POST["current_message_count"];}
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if (isset($_GET["language"])) {$language=$_GET["language"];}
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elseif (isset($_POST["language"])) {$language=$_POST["language"];}
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if (isset($_GET["available_agents"])) {$available_agents=$_GET["available_agents"];}
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elseif (isset($_POST["available_agents"])) {$available_agents=$_POST["available_agents"];}
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if (isset($_GET["show_email"])) {$show_email=$_GET["show_email"];}
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elseif (isset($_POST["show_email"])) {$show_email=$_POST["show_email"];}
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$chat_member_name = preg_replace('/[^- \.\,\_0-9a-zA-Z]/',"",$chat_member_name);
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if (!$user) {echo "No user, no using."; exit;}
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$lead_id = preg_replace("/[^0-9]/","",$lead_id);
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$chat_id = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$chat_id);
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$chat_level = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$chat_level);
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$group_id = preg_replace('/[^- \_0-9a-zA-Z]/','',$group_id);
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$language = preg_replace('/[^-\_0-9a-zA-Z]/','',$language);
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$chat_member_name = preg_replace("/\'|\"|\\\\|;/","",$chat_member_name);
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$available_agents = preg_replace('/[^-\_0-9a-zA-Z]/','',$available_agents);
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$show_email = preg_replace('/[^-\_0-9a-zA-Z]/','',$show_email);
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$chat_message = preg_replace('/\|/', '|', $chat_message);
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if ($non_latin < 1)
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{
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$user = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$user);
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$phone_number = preg_replace("/[^0-9]/","",$phone_number);
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}
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else
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{
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$user = preg_replace("/\'|\"|\\\\|;/","",$user);
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}
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$use_agent_colors=1;
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if (file_exists('options.php'))
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{require('options.php');}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$VUselected_language='';
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$stmt = "SELECT use_non_latin,enable_languages,language_method,default_language,chat_url,allow_chats FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSenable_languages = $row[1];
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$SSlanguage_method = $row[2];
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$SSdefault_language = $row[3];
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$chat_url = $row[4];
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$SSallow_chats = $row[5];
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}
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$VUselected_language = $SSdefault_language;
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($language) > 1)
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{
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$stmt = "SELECT language_code,language_description FROM vicidial_languages where language_id='$language' and active='Y';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$lang_good_ct = mysqli_num_rows($rslt);
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if ($lang_good_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$language_code = $row[0];
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$language_description = $row[1];
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$VUselected_language = $language;
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}
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}
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if ($SSallow_chats < 1)
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Error, chat disabled on this system");
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exit;
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}
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if ($action=="send_message" && $chat_id) {
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$live_stmt="SELECT status from vicidial_live_chats where chat_id='$chat_id'";
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$live_rslt=mysql_to_mysqli($live_stmt, $link);
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if ($user && $chat_message && $chat_id && mysqli_num_rows($live_rslt)>0) {
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$live_row=mysqli_fetch_row($live_rslt);
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$status=$live_row[0];
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if ($status=="WAITING") {
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echo _QXZ("Chat is waiting for an agent").": $chat_id";
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} else {
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if ($status=="LIVE") {
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# Check that the customer is still in the chat.
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$active_stmt="SELECT * from vicidial_chat_participants where chat_id='$chat_id' and chat_member='$user'";
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$active_rslt=mysql_to_mysqli($active_stmt, $link);
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if (mysqli_num_rows($active_rslt)>0) {
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$ins_stmt="INSERT IGNORE INTO vicidial_chat_log(chat_id, message, poster, chat_member_name, chat_level) VALUES('$chat_id', '".mysqli_real_escape_string($link, $chat_message)."', '$user', '".mysqli_real_escape_string($link, $chat_member_name)."', '$chat_level')";
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$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
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if (mysqli_affected_rows($link)<1) {
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echo "<font class='chat_title alert'>"._QXZ("SYSTEM ERROR")."</font><BR/>\n";
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}
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}
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} else {
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echo "<font class='chat_title alert'>"._QXZ("SYSTEM ERROR")."</font><BR/>\n";
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}
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}
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} else if (mysqli_num_rows($rslt)==0) {
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echo _QXZ("Chat has been closed").": $chat_id";
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}
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}
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if ($action=="leave_chat" && $user && $chat_id) {
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if (!$chat_member_name) {$chat_member_name="Customer";}
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$del_stmt2="DELETE from vicidial_chat_participants where chat_id='$chat_id' and chat_member='$user'";
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$del_rslt2=mysql_to_mysqli($del_stmt2, $link);
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$deleted_participants=mysqli_affected_rows($link);
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if ($deleted_participants>0) {
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# ERASE THE CHAT IF THE PERSON NEVER GOT PICKED UP - I DON'T REMEMBER WHY I MOVED customer_leave_chat TO leave_chat
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$stmt="SELECT lead_id, status, chat_creator from vicidial_live_chats where chat_id='$chat_id'"; # and status='WAITING' and chat_creator='NONE'
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$rslt=mysql_to_mysqli($stmt, $link);
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if (mysqli_num_rows($rslt)>0) {
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$row=mysqli_fetch_row($rslt);
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$lead_id=$row[0];
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$chat_status=$row[1];
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$chat_creator=$row[2];
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if ($chat_status=="WAITING" && $chat_creator=="NONE") {
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# USE SPECIAL DROP STATUS 'CDROP' FOR DROPPED CHATS WHERE NO AGENT RESPONDED TO CHAT
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$upd_stmt="UPDATE vicidial_list set status='CDROP' where lead_id='$lead_id'";
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$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
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$ins_stmt="INSERT IGNORE INTO vicidial_chat_archive SELECT chat_id, chat_start_time, 'DROP', chat_creator, group_id, lead_id, transferring_agent, user_direct, user_direct_group_id From vicidial_live_chats where chat_id='$chat_id'";
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$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
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$del_stmt="DELETE from vicidial_live_chats where chat_id='$chat_id'";
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$del_rslt=mysql_to_mysqli($del_stmt, $link);
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# ARCHIVE CHAT IN CASE CUSTOMER IS LEAVING WHILE BEING TRANSFERRED
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$archive_log_stmt="insert ignore into vicidial_chat_log_archive select * from vicidial_chat_log where chat_id='$chat_id'";
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$archive_log_rslt=mysql_to_mysqli($archive_log_stmt, $link);
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$del_log_stmt="delete from vicidial_chat_log where chat_id='$chat_id'";
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$del_log_rslt=mysql_to_mysqli($del_log_stmt, $link);
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} else {
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# CHAT IS LIVE/AGENT NEEDS NOTIFICATION
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$ins_alert_stmt="INSERT INTO vicidial_chat_log(poster, chat_member_name, message_time, message, chat_id, chat_level) SELECT '$chat_creator', full_name, now(), '$chat_member_name has left chat', '$chat_id', '1' from vicidial_users where user='$chat_creator'";
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$ins_alert_rslt=mysql_to_mysqli($ins_alert_stmt, $link);
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}
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}
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}
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}
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if ($action=="update_chat_window" && $chat_id) {
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$status_stmt="SELECT status, chat_creator, transferring_agent from vicidial_live_chats where chat_id='$chat_id'";
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$status_rslt=mysql_to_mysqli($status_stmt, $link);
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if (mysqli_num_rows($status_rslt)==0) {
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# JCJ - comment out to display in Javascript function that calls this in parent page.
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echo "Error|";
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# Create color-coding for archived chat
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$stmt="SELECT * from vicidial_chat_log_archive where chat_id='$chat_id' order by message_time asc";
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$rslt=mysql_to_mysqli($stmt, $link);
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$chat_members=array();
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while ($row=mysqli_fetch_row($rslt)) {
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if (!in_array("$row[4]", $chat_members)) {
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array_push($chat_members, "$row[4]");
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}
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}
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## DISPLAY LOGO ON SCREEN EVEN AFTER CHAT IS ENDED
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$chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
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$color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
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$web_logo=""; $filepath="vicidial/images";
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if(mysqli_num_rows($color_rslt)>0 && $use_agent_colors>0) {
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$color_row=mysqli_fetch_array($color_rslt);
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$color_array=array("#000000", "#000000", "#000000", "#000000", "#000000", "#000000", "#000000");
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$chat_background_array=array("#$color_row[std_row1_background]", "#$color_row[std_row2_background]", "#$color_row[std_row3_background]", "#$color_row[std_row4_background]", "#$color_row[std_row5_background]", "#$color_row[frame_background]", "#$color_row[menu_background]");
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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# }
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# $web_logo=$color_row["web_logo"];
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} else {
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# if(mysqli_num_rows($color_rslt)>0) {
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# $color_row=mysqli_fetch_array($color_rslt);
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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# }
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# $web_logo=$color_row["web_logo"];
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# }
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$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
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$chat_background_array=array("#FFCCCC", "#CCCCFF", "#CCFFCC", "#FFCCFF", "#CCFFFF", "#CCCC99", "#CCCCCC");
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}
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# if (!preg_match("/\.(jpg|gif|png|bmp)$/", $web_logo)) {$web_logo.=".png";}
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$chat_status="<font color='#900'>INACTIVE</font>";
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echo "$chat_status|";
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# echo "<table border='0' width='100%'>\n";
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# echo "<tr>\n";
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# echo "<td align='left' width='50%' valign='top'>\n";
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# echo "<font class='chat_title bold'>"._QXZ("Current chat").": <font color='#900'>INACTIVE</font></font>\n";
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# echo "</td>\n";
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# echo "<td align='right' width='50%' valign='top'>\n";
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# if (file_exists("../$filepath/vicidial_admin_web_logo$web_logo"))
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# {
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# echo "<img class='small_logo' src='/$filepath/vicidial_admin_web_logo$web_logo'>\n";
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# }
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# else
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# {
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# if (file_exists("./images/vicidial_admin_web_logo$web_logo"))
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# {
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# echo "<img class='small_logo' src='images/vicidial_admin_web_logo$web_logo'>\n";
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# }
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# }
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# echo "</td>\n";
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# echo "</tr>\n</table>\n";
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## GRAB ARCHIVED CHAT MESSAGES AND DISPLAY THEM
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if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
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$stmt="SELECT * from vicidial_chat_log_archive where chat_id='$chat_id' $user_level_clause order by message_time asc";
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$rslt=mysql_to_mysqli($stmt, $link);
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while ($row=mysqli_fetch_row($rslt)) {
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$chat_color_key=array_search("$row[4]", $chat_members);
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$row[2]=preg_replace('/\n/', '<BR/>', $row[2]);
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echo "<li bgcolor='$chat_background_array[$chat_color_key]'><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li>\n";
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}
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} else {
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$status_row=mysqli_fetch_row($status_rslt);
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## Modify user's ping date to verify they are still participating
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if ($user && $keepalive) {
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$upd_stmt="UPDATE vicidial_chat_participants set ping_date=now() where chat_member='$user' and chat_id='$chat_id'";
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$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
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}
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## CHECK IF CHAT IS ACTIVE, IF SO GRAB DISTINCT USERS IN ORDER OF POST TO ASSIGN COLORS
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if ($status_row[0]=="LIVE" || ($status_row[0]=="WAITING" && $status_row[2]!="")) {
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$live_stmt="SELECT * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and (status='LIVE' or (status='WAITING' and transferring_agent is not null)) and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
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$live_rslt=mysql_to_mysqli($live_stmt, $link);
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if (mysqli_num_rows($live_rslt)>0) {
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$chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
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$color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
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# $web_logo=""; $filepath="vicidial/images";
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if(mysqli_num_rows($color_rslt)>0 && $use_agent_colors>0) {
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$color_row=mysqli_fetch_array($color_rslt);
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$color_array=array("#000000", "#000000", "#000000", "#000000", "#000000", "#000000", "#000000");
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$chat_background_array=array("#$color_row[std_row1_background]", "#$color_row[std_row2_background]", "#$color_row[std_row3_background]", "#$color_row[std_row4_background]", "#$color_row[std_row5_background]", "#$color_row[frame_background]", "#$color_row[menu_background]");
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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# }
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# $web_logo=$color_row["web_logo"];
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} else {
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# if(mysqli_num_rows($color_rslt)>0) {
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# $color_row=mysqli_fetch_array($color_rslt);
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# switch ($color_row["web_logo"]) {
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# case "default_new":
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# $color_row["web_logo"]=".png";
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# break;
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# case "default_old";
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# $color_row["web_logo"]=".gif";
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# $filepath="vicidial";
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# break;
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#
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# }
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# $web_logo=$color_row["web_logo"];
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# }
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$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
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$chat_background_array=array("#FFCCCC", "#CCCCFF", "#CCFFCC", "#FFCCFF", "#CCFFFF", "#CCCC99", "#CCCCCC");
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}
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# if (!preg_match("/\.(jpg|gif|png|bmp)$/", $web_logo)) {$web_logo.=".png";}
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$chat_status="<font color='#090'>ACTIVE</font>";
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echo "$chat_status|";
|
|
|
|
# Create color-coding for chat
|
|
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' order by message_time asc";
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$chat_members=array();
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
if (!in_array("$row[4]", $chat_members)) {
|
|
array_push($chat_members, "$row[4]");
|
|
}
|
|
}
|
|
|
|
|
|
## GRAB CHAT MESSAGES AND DISPLAY THEM
|
|
if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
|
|
|
|
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' $user_level_clause order by message_time asc";
|
|
|
|
echo "<table border='0' cellpadding='3' width='100%'>\n";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
$chat_color_key=array_search("$row[4]", $chat_members);
|
|
$row[2]=preg_replace('/\n/', '<BR/>', $row[2]);
|
|
echo "<tr><td bgcolor='$chat_background_array[$chat_color_key]'><li><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li></td></tr>\n";
|
|
}
|
|
echo "</table>\n";
|
|
|
|
if ($status_row[0]=="WAITING" && $status_row[2]!="") {
|
|
echo "<BR><font class='chat_message bold'>"._QXZ("Currently being transferred, waiting for agent...")."</font><BR/>\n";
|
|
}
|
|
|
|
## PLAY AUDIO FILE IF THERE ARE NEW MESSAGES
|
|
$current_messages=mysqli_num_rows($rslt);
|
|
echo "<input type='hidden' id='current_message_count' name='current_message_count' value='$current_messages'>\n";
|
|
|
|
} else {
|
|
$chat_status="<font color='#900'>INACTIVE</font>";
|
|
echo "$chat_status|";
|
|
|
|
$live_stmt="SELECT * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and (status='LIVE' or (status='WAITING' and transferring_agent is not null)) and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
|
|
$live_rslt=mysql_to_mysqli($live_stmt, $link);
|
|
if (mysqli_num_rows($live_rslt)>0) {
|
|
$chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
|
|
$color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
|
|
if(mysqli_num_rows($color_rslt)>0 && $use_agent_colors>0) {
|
|
$color_row=mysqli_fetch_array($color_rslt);
|
|
$color_array=array("#000000", "#000000", "#000000", "#000000", "#000000", "#000000", "#000000");
|
|
$chat_background_array=array("#$color_row[std_row1_background]", "#$color_row[std_row2_background]", "#$color_row[std_row3_background]", "#$color_row[std_row4_background]", "#$color_row[std_row5_background]", "#$color_row[frame_background]", "#$color_row[menu_background]");
|
|
} else {
|
|
$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
|
|
$chat_background_array=array("#FFCCCC", "#CCCCFF", "#CCFFCC", "#FFCCFF", "#CCFFFF", "#CCCC99", "#CCCCCC");
|
|
}
|
|
}
|
|
|
|
# Create color-coding for chat
|
|
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' order by message_time asc";
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$chat_members=array();
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
if (!in_array("$row[4]", $chat_members)) {
|
|
array_push($chat_members, "$row[4]");
|
|
}
|
|
}
|
|
|
|
|
|
## GRAB CHAT MESSAGES AND DISPLAY THEM
|
|
if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
|
|
|
|
$stmt="SELECT * from vicidial_chat_log where chat_id='$chat_id' $user_level_clause order by message_time asc";
|
|
|
|
echo "<table border='0' cellpadding='3' width='100%'>\n";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
$chat_color_key=array_search("$row[4]", $chat_members);
|
|
$row[2]=preg_replace('/\n/', '<BR/>', $row[2]);
|
|
echo "<tr><td bgcolor='$chat_background_array[$chat_color_key]'><li><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li></td></tr>\n";
|
|
}
|
|
echo "</table>\n";
|
|
|
|
# $survey_stmt="select customer_chat_survey_link, customer_chat_survey_text from vicidial_inbound_groups where group_id='$group_id'";
|
|
# $survey_rslt=mysql_to_mysqli($survey_stmt, $link);
|
|
# $survey_row=mysqli_fetch_array($survey_rslt);
|
|
# if (strlen($survey_row["customer_chat_survey_link"])>0) {
|
|
# echo "<BR><BR><font class='chat_title'><a href='".$survey_row["customer_chat_survey_link"]."' target='_parent'>";
|
|
# if (strlen($survey_row["customer_chat_survey_text"])>0) {
|
|
# echo $survey_row["customer_chat_survey_text"];
|
|
# } else {
|
|
# echo _QXZ("PLEASE TAKE OUR SURVEY");
|
|
# }
|
|
# echo "</a><BR><BR>";
|
|
# }
|
|
|
|
# echo "<font class='chat_title bold'>"._QXZ("You have left chat").": $chat_id.</font>";
|
|
# echo "<BR/><BR/><font class='chat_title'><a href='".$chat_url."?group_id=$group_id&language=$language&available_agents=$available_agents&show_email=$show_email' target='_self'>"._QXZ("GO BACK TO CHAT FORM")."</a></font><BR/>\n";
|
|
}
|
|
} else {
|
|
if ($status_row[1]=="NONE") {
|
|
# $chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background, web_logo from vicidial_inbound_groups vig, vicidial_screen_colors v where vig.group_id='$group_id' and vig.customer_chat_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
|
|
# $color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
|
|
# $web_logo=""; $filepath="vicidial/images";
|
|
# if(mysqli_num_rows($color_rslt)>0) {
|
|
# $color_row=mysqli_fetch_array($color_rslt);
|
|
# switch ($color_row["web_logo"]) {
|
|
# case "default_new":
|
|
# $color_row["web_logo"]=".png";
|
|
# break;
|
|
# case "default_old";
|
|
# $color_row["web_logo"]=".gif";
|
|
# $filepath="vicidial";
|
|
# break;
|
|
# }
|
|
# $web_logo=$color_row["web_logo"];
|
|
# }
|
|
# if (!preg_match("/\.(jpg|gif|png|bmp)$/", $web_logo)) {$web_logo.=".png";}
|
|
|
|
|
|
# echo "<table border='0' width='100%'>\n";
|
|
# echo "<tr height='48'>\n";
|
|
# echo "<td align='left' width='50%' valign='top'>\n";
|
|
|
|
# echo "<font class='chat_title bold'>"._QXZ("Waiting for next available agent...")."</font><BR/>\n";
|
|
|
|
$chat_status="<font color='#990'>"._QXZ("WAITING")."</font>";
|
|
echo "$chat_status|";
|
|
|
|
$chat_count_stmt="SELECT chat_id from vicidial_live_chats vlc, vicidial_inbound_groups vig where vlc.status='WAITING' and (vlc.group_id='$group_id' or (vlc.group_id='AGENTDIRECT_CHAT')) and (transferring_agent is null or transferring_agent!='$user') and vlc.group_id=vig.group_id order by queue_priority desc, chat_id asc";
|
|
$chat_count_rslt=mysql_to_mysqli($chat_count_stmt, $link);
|
|
$people_ahead_of_you=0;
|
|
while($chat_count_row=mysqli_fetch_row($chat_count_rslt)) {
|
|
if ($chat_count_row[0]!=$chat_id) {
|
|
$people_ahead_of_you++;
|
|
} else {
|
|
break;
|
|
}
|
|
}
|
|
if ($people_ahead_of_you>0) {
|
|
echo "<font class='chat_title bold'>"._QXZ("There are")." <font color='#FF0000'>$people_ahead_of_you</font> "._QXZ("customer(s) in chat queue ahead of you")."</font>";
|
|
} else {
|
|
echo "<font class='chat_title bold' color='#FF0000'>"._QXZ("You are the next customer in line")."</font>";
|
|
}
|
|
|
|
# echo "</td>\n";
|
|
# echo "<td align='right' width='50%' valign='top'>\n";
|
|
# if (file_exists("../$filepath/vicidial_admin_web_logo$web_logo")) {
|
|
# echo "<img class='small_logo' src='/$filepath/vicidial_admin_web_logo$web_logo'>\n";
|
|
# } else {
|
|
# if (file_exists("./images/vicidial_admin_web_logo$web_logo"))
|
|
# {
|
|
# echo "<img class='small_logo' src='images/vicidial_admin_web_logo$web_logo'>\n";
|
|
# }
|
|
# }
|
|
# echo "</td>\n";
|
|
# echo "</tr>\n</table>\n";
|
|
} else {
|
|
echo "<font class='chat_title alert'>"._QXZ("SYSTEM ERROR")."</font><BR/>\n";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
?>
|