899 lines
34 KiB
PHP
899 lines
34 KiB
PHP
<?php
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# manager_chat_interface.php
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#
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# Copyright (C) 2018 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This page is for managers (level 8 or higher) to chat with live agents
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#
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# changes:
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# 150608-2041 - First Build
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# 150909-0118 - Bug fixes, added feature to submit messages when Enter is pressed
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# 151219-0718 - Added vicidial_chat.js code, translation code where missing
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# 160107-2241 - Added realtime check to see whether sub chats are still running
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# 160108-2300 - Changed some mysqli_query to mysql_to_mysqli for consistency
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# 161029-2127 - Fixed menu displays, text sizes
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# 161217-0819 - Added chat-type to allow for multi-user internal chat sessions
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# 170409-1551 - Added IP List validation code
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# 180508-2215 - Added new help display
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#
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$admin_version = '2.14-8';
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$build = '170409-1551';
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$sh="managerchats";
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["action"])) {$action=$_GET["action"];}
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elseif (isset($_POST["action"])) {$action=$_POST["action"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["manager_chat_id"])) {$manager_chat_id=$_GET["manager_chat_id"];}
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elseif (isset($_POST["manager_chat_id"])) {$manager_chat_id=$_POST["manager_chat_id"];}
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if (isset($_GET["available_chat_agents"])) {$available_chat_agents=$_GET["available_chat_agents"];}
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elseif (isset($_POST["available_chat_agents"])) {$available_chat_agents=$_POST["available_chat_agents"];}
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if (isset($_GET["available_chat_groups"])) {$available_chat_groups=$_GET["available_chat_groups"];}
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elseif (isset($_POST["available_chat_groups"])) {$available_chat_groups=$_POST["available_chat_groups"];}
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if (isset($_GET["available_chat_campaigns"])) {$available_chat_campaigns=$_GET["available_chat_campaigns"];}
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elseif (isset($_POST["available_chat_campaigns"])) {$available_chat_campaigns=$_POST["available_chat_campaigns"];}
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if (isset($_GET["manager_message"])) {$manager_message=$_GET["manager_message"];}
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elseif (isset($_POST["manager_message"])) {$manager_message=$_POST["manager_message"];}
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if (isset($_GET["allow_replies"])) {$allow_replies=$_GET["allow_replies"];}
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elseif (isset($_POST["allow_replies"])) {$allow_replies=$_POST["allow_replies"];}
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if (isset($_GET["end_all_chats"])) {$end_all_chats=$_GET["end_all_chats"];}
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elseif (isset($_POST["end_all_chats"])) {$end_all_chats=$_POST["end_all_chats"];}
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if (isset($_GET["submit_chat"])) {$submit_chat=$_GET["submit_chat"];}
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elseif (isset($_POST["submit_chat"])) {$submit_chat=$_POST["submit_chat"];}
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if (!$allow_replies) {$allow_replies="N";}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$VUselected_language = '';
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$stmt = "SELECT use_non_latin,enable_queuemetrics_logging,enable_vtiger_integration,qc_features_active,outbound_autodial_active,sounds_central_control_active,enable_second_webform,user_territories_active,custom_fields_enabled,admin_web_directory,webphone_url,first_login_trigger,hosted_settings,default_phone_registration_password,default_phone_login_password,default_server_password,test_campaign_calls,active_voicemail_server,voicemail_timezones,default_voicemail_timezone,default_local_gmt,campaign_cid_areacodes_enabled,pllb_grouping_limit,did_ra_extensions_enabled,expanded_list_stats,contacts_enabled,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,allow_emails,allow_emails,level_8_disable_add,allow_chats,enable_languages,language_method,default_language FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSenable_queuemetrics_logging = $row[1];
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$SSenable_vtiger_integration = $row[2];
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$SSqc_features_active = $row[3];
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$SSoutbound_autodial_active = $row[4];
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$SSsounds_central_control_active = $row[5];
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$SSenable_second_webform = $row[6];
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$SSuser_territories_active = $row[7];
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$SScustom_fields_enabled = $row[8];
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$SSadmin_web_directory = $row[9];
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$SSwebphone_url = $row[10];
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$SSfirst_login_trigger = $row[11];
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$SShosted_settings = $row[12];
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$SSdefault_phone_registration_password =$row[13];
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$SSdefault_phone_login_password = $row[14];
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$SSdefault_server_password = $row[15];
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$SStest_campaign_calls = $row[16];
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$SSactive_voicemail_server = $row[17];
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$SSvoicemail_timezones = $row[18];
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$SSdefault_voicemail_timezone = $row[19];
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$SSdefault_local_gmt = $row[20];
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$SScampaign_cid_areacodes_enabled = $row[21];
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$SSpllb_grouping_limit = $row[22];
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$SSdid_ra_extensions_enabled = $row[23];
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$SSexpanded_list_stats = $row[24];
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$SScontacts_enabled = $row[25];
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$SSalt_log_server_ip = $row[26];
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$SSalt_log_dbname = $row[27];
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$SSalt_log_login = $row[28];
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$SSalt_log_pass = $row[29];
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$SStables_use_alt_log_db = $row[30];
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$SSallow_emails = $row[31];
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$SSemail_enabled = $row[32];
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$SSlevel_8_disable_add = $row[33];
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$SSallow_chats = $row[34];
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$SSenable_languages = $row[35];
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$SSlanguage_method = $row[36];
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$SSdefault_language = $row[37];
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}
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$VUselected_language = $SSdefault_language;
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace("/[^-_0-9a-zA-Z]/", "",$PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace("/[^-_0-9a-zA-Z]/", "",$PHP_AUTH_PW);
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} # end of non_latin
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else
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{
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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}
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$list_id = preg_replace("/[^0-9]/","",$list_id);
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$STARTtime = date("U");
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$TODAY = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$date = date("r");
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$ip = getenv("REMOTE_ADDR");
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$browser = getenv("HTTP_USER_AGENT");
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$user = $PHP_AUTH_USER;
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$add_copy_disabled=0;
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$auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$user_stmt="select full_name,user_level,selected_language,qc_enabled from vicidial_users where user='$PHP_AUTH_USER'";
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$user_level=0;
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$user_rslt=mysql_to_mysqli($user_stmt, $link);
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if (mysqli_num_rows($user_rslt)>0)
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{
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$user_row=mysqli_fetch_row($user_rslt);
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$full_name = $user_row[0];
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$user_level = $user_row[1];
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$VUselected_language = $user_row[2];
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$qc_auth = $user_row[3];
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}
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if ($SSallow_chats < 1)
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Error, chat disabled on this system");
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exit;
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}
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if ($end_all_chats)
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{
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$archive_stmt="insert ignore into vicidial_manager_chat_log_archive select * from vicidial_manager_chat_log where manager_chat_id='$end_all_chats'";
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$archive_rslt=mysql_to_mysqli($archive_stmt, $link);
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$archive_stmt="insert ignore into vicidial_manager_chats_archive select * from vicidial_manager_chats where manager_chat_id='$end_all_chats'";
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$archive_rslt=mysql_to_mysqli($archive_stmt, $link);
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$delete_stmt="delete from vicidial_manager_chat_log where manager_chat_id='$end_all_chats'";
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$delete_rslt=mysql_to_mysqli($delete_stmt, $link);
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$archive_stmt="delete from vicidial_manager_chats where manager_chat_id='$end_all_chats'";
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$archive_rslt=mysql_to_mysqli($archive_stmt, $link);
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}
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if ($submit_chat == _QXZ("ALL LIVE AGENTS"))
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{
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$chat_agents_SQL_OR="";
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$chat_groups_SQL_OR="";
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$chat_campaigns_SQL_OR="";
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$available_chat_agents_string='|';
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$available_chat_groups_string='|';
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$available_chat_campaigns_string='|';
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}
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else if ($submit_chat)
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{
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$i=0;
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$available_chat_agents_string='|';
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$available_chat_agents_ct = count($available_chat_agents);
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$chat_agents_SQL_OR="vicidial_live_agents.user in ('',";
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while($i < $available_chat_agents_ct)
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{
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$available_chat_agents_string .= "$available_chat_agents[$i]|";
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$chat_agents_SQL_OR.="'$available_chat_agents[$i]',";
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$i++;
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}
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$chat_agents_SQL_OR=substr($chat_agents_SQL_OR, 0, -1);
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$chat_agents_SQL_OR.=") OR ";
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$i=0;
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$available_chat_groups_string='|';
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$available_chat_groups_ct = count($available_chat_groups);
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$chat_groups_SQL_OR="vicidial_users.user_group in ('',";
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while($i < $available_chat_groups_ct)
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{
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$available_chat_groups_string .= "$available_chat_groups[$i]|";
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$chat_groups_SQL_OR.="'$available_chat_groups[$i]',";
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$i++;
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}
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$chat_groups_SQL_OR=preg_replace("/,$/", "", $chat_groups_SQL_OR);
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$chat_groups_SQL_OR.=") OR ";
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$i=0;
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$available_chat_campaigns_string='|';
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$available_chat_campaigns_ct = count($available_chat_campaigns);
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$chat_campaigns_SQL_OR="vicidial_live_agents.campaign_id in ('',";
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while($i < $available_chat_campaigns_ct)
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{
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$available_chat_campaigns_string .= "$available_chat_campaigns[$i]|";
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$chat_campaigns_SQL_OR.="'$available_chat_campaigns[$i]',";
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$i++;
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}
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$chat_campaigns_SQL_OR=preg_replace("/,$/", "", $chat_campaigns_SQL_OR);
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$chat_campaigns_SQL_OR.=") ";
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}
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if (strlen($chat_agents_SQL_OR.$chat_groups_SQL_OR.$chat_campaigns_SQL_OR)>0)
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{
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$chat_query_SQL=" and (".$chat_agents_SQL_OR.$chat_groups_SQL_OR.$chat_campaigns_SQL_OR.")";
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}
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else
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{
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$chat_query_SQL="";
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}
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$check_stmt="select manager_chat_id from vicidial_manager_chats where manager='$PHP_AUTH_USER' limit 1";
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$check_rslt=mysql_to_mysqli($check_stmt, $link);
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$active_chats=mysqli_num_rows($check_rslt);
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if ($active_chats>0)
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{
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$active_row=mysqli_fetch_row($check_rslt);
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$manager_chat_id=$active_row[0];
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}
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if ($active_chats<1 && $manager_message && ($submit_chat== _QXZ("ALL LIVE AGENTS") || ($submit_chat== _QXZ("SELECTED AGENTS") && ($available_chat_agents_ct+$available_chat_groups_ct+$available_chat_campaigns_ct)>0)))
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{
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$stmt="select vicidial_live_agents.user, vicidial_users.full_name from vicidial_live_agents, vicidial_users where vicidial_live_agents.user=vicidial_users.user $chat_query_SQL and vicidial_users.user!='$PHP_AUTH_USER' order by vicidial_users.full_name asc";
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$rslt=mysql_to_mysqli($stmt, $link);
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if (mysqli_num_rows($rslt)>0)
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{
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$ins_stmt="insert into vicidial_manager_chats(chat_start_date, manager, selected_agents, selected_user_groups, selected_campaigns, allow_replies, internal_chat_type) VALUES(now(), '$PHP_AUTH_USER', '$available_chat_agents_string', '$available_chat_groups_string', '$available_chat_campaigns_string', '$allow_replies', 'MANAGER')";
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$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
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$manager_chat_id=mysqli_insert_id($link);
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$subid=1;
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while($row=mysqli_fetch_row($rslt))
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{
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$user=$row[0];
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#$manager_message = preg_replace('/"/i','',$manager_message);
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#$manager_message = preg_replace("/'/i",'',$manager_message);
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# $manager_message = preg_replace('/;/i','',$manager_message);
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# $manager_message = preg_replace("/\\\\/i",' ',$manager_message);
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$manager_message = preg_replace("/\r/i",'',$manager_message);
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$manager_message = preg_replace("/\n/i",' ',$manager_message);
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# $manager_message=addslashes(trim("$manager_message"));
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$message_id=date("U").".".rand(10000000,99999999);
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$ins_chat_stmt="insert into vicidial_manager_chat_log(manager_chat_id, manager_chat_subid, manager, user, message, message_id, message_date, message_posted_by) VALUES('$manager_chat_id', '$subid', '".$PHP_AUTH_USER."', '$user', '".mysqli_real_escape_string($link, $manager_message)."', '$message_id', now(), '".$PHP_AUTH_USER."')";
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$ins_chat_rslt=mysql_to_mysqli($ins_chat_stmt, $link);
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$subid++;
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}
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}
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}
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if (($LOGuser_level < 9) and ($SSlevel_8_disable_add > 0))
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{$add_copy_disabled++;}
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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$admin_viewable_groupsALL=0;
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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$valLOGadmin_viewable_groupsSQL='';
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$vmLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match("/\-\-ALL\-\-/i",$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$valLOGadmin_viewable_groupsSQL = "and val.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$vmLOGadmin_viewable_groupsSQL = "and vm.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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else
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{$admin_viewable_groupsALL=1;}
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$regexLOGadmin_viewable_groups = " $LOGadmin_viewable_groups ";
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$UUgroups_list='';
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if ($admin_viewable_groupsALL > 0)
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{$UUgroups_list .= "<option value=\"---ALL---\">"._QXZ("All Admin User Groups")."</option>\n";}
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$stmt="SELECT user_group,group_name from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
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$rslt=mysql_to_mysqli($stmt, $link);
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$UUgroups_to_print = mysqli_num_rows($rslt);
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$o=0;
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while ($UUgroups_to_print > $o)
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{
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$rowx=mysqli_fetch_row($rslt);
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$UUgroups_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
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$o++;
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}
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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header ("Pragma: no-cache"); // HTTP/1.0
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?>
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<html>
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<head>
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<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
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</head>
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<link rel="stylesheet" type="text/css" href="vicidial_stylesheet.php">
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<script language="JavaScript" src="help.js"></script>
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<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>
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<script language="JavaScript">
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function RefreshChatDisplay(manager_chat_id) {
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var xmlhttp=false;
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/*@cc_on @*/
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/*@if (@_jscript_version >= 5)
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// JScript gives us Conditional compilation, we can cope with old IE versions.
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// and security blocked creation of the objects.
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try {
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xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
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} catch (e) {
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try {
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xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
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} catch (E) {
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xmlhttp = false;
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}
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}
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@end @*/
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if (!xmlhttp && typeof XMLHttpRequest!='undefined')
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{
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xmlhttp = new XMLHttpRequest();
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}
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if (xmlhttp)
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{
|
|
chat_SQL_query = "reload_chat_span=1";
|
|
xmlhttp.open('POST', 'manager_chat_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_SQL_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var ChatText = null;
|
|
ChatText = xmlhttp.responseText;
|
|
document.getElementById("ManagerChatAvailabilityDisplay").innerHTML=ChatText;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function CheckNewMessages(manager_chat_id) {
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
chat_SQL_query = "action=CheckNewMessages&manager_chat_id="+manager_chat_id;
|
|
// alert(chat_SQL_query);
|
|
xmlhttp.open('POST', 'manager_chat_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_SQL_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var ChatResponseText = null;
|
|
ChatResponseText = xmlhttp.responseText;
|
|
if (ChatResponseText==0)
|
|
{
|
|
CheckEndedChats(manager_chat_id);
|
|
}
|
|
else
|
|
{
|
|
var sub_ids=[];
|
|
var ChatText_array=ChatResponseText.split("\n");
|
|
for (var i=0; i<ChatText_array.length; i++)
|
|
{
|
|
if (ChatText_array[i].length>0) {sub_ids.push(ChatText_array[i]);}
|
|
}
|
|
// console.log(sub_ids);
|
|
RefreshChatSubIDs(manager_chat_id, sub_ids);
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function RefreshChatSubIDs(manager_chat_id, sub_ids) {
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var sub_id_str="";
|
|
for (var i=0; i<sub_ids.length; i++)
|
|
{
|
|
sub_id_str+="&chat_sub_ids[]="+sub_ids[i];
|
|
}
|
|
chat_SQL_query = "action=PrintSubChatText&manager_chat_id="+manager_chat_id+sub_id_str;
|
|
// alert(chat_SQL_query);
|
|
xmlhttp.open('POST', 'manager_chat_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_SQL_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var ChatResponseText = null;
|
|
ChatResponseText = xmlhttp.responseText;
|
|
var ChatText_array=ChatResponseText.split("\n");
|
|
for (var j=1; j<ChatText_array.length; j+=2)
|
|
{
|
|
var manager_chat_span_id=ChatText_array[j-1];
|
|
var ChatText=ChatText_array[j];
|
|
if (document.getElementById(manager_chat_span_id))
|
|
{
|
|
document.getElementById(manager_chat_span_id).innerHTML=ChatText;
|
|
var objDiv = document.getElementById(manager_chat_span_id);
|
|
objDiv.scrollTop = objDiv.scrollHeight;
|
|
}
|
|
}
|
|
CheckEndedChats(manager_chat_id);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function CheckEndedChats(manager_chat_id) {
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
chat_SQL_query = "action=CheckEndedChats&manager_chat_id="+manager_chat_id;
|
|
// alert(chat_SQL_query);
|
|
xmlhttp.open('POST', 'manager_chat_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_SQL_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var ChatResponseText = null;
|
|
ChatResponseText = xmlhttp.responseText;
|
|
if (ChatResponseText==0)
|
|
{
|
|
return false;
|
|
}
|
|
else
|
|
{
|
|
var ChatText_array=ChatResponseText.split("\n");
|
|
for (var i=0; i<ChatText_array.length; i++)
|
|
{
|
|
var EndedChatSpanName="manager_chat_message_"+manager_chat_id+"_"+ChatText_array[i];
|
|
if (document.getElementById(EndedChatSpanName))
|
|
{
|
|
document.getElementById(EndedChatSpanName).className="chat_box_ended";
|
|
}
|
|
// Set style of chat span to nothing
|
|
}
|
|
// console.log(sub_ids);
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function PrintSubChatText(manager_chat_id, chat_sub_id) {
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var manager_chat_span_id="manager_chat_"+manager_chat_id+"_"+chat_sub_id;
|
|
chat_SQL_query = "action=PrintSubChatText&manager_chat_id="+manager_chat_id+"&chat_sub_id="+chat_sub_id;
|
|
xmlhttp.open('POST', 'manager_chat_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_SQL_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var ChatText = null;
|
|
ChatText = xmlhttp.responseText;
|
|
document.getElementById(manager_chat_span_id).innerHTML=ChatText;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function SendChatMessage(manager_chat_id, chat_sub_id, user) {
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var chat_message_field_id="manager_chat_message_"+manager_chat_id+"_"+chat_sub_id;
|
|
var chat_message=encodeURIComponent(document.getElementById(chat_message_field_id).value);
|
|
|
|
chat_SQL_query = "action=SendChatMessage&manager_chat_id="+manager_chat_id+"&chat_sub_id="+chat_sub_id+"&chat_message="+chat_message+"&user="+user;
|
|
xmlhttp.open('POST', 'manager_chat_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_SQL_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var ChatText = null;
|
|
ChatText = xmlhttp.responseText;
|
|
if (ChatText.length>0 && ChatText.match(/^Error/))
|
|
{
|
|
alert(ChatText);
|
|
}
|
|
else
|
|
{
|
|
document.getElementById(chat_message_field_id).value="";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function EndAgentChat(manager_chat_id, chat_sub_id) {
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
chat_SQL_query = "action=EndAgentChat&manager_chat_id="+manager_chat_id+"&chat_sub_id="+chat_sub_id;
|
|
xmlhttp.open('POST', 'manager_chat_actions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_SQL_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var ChatText = null;
|
|
ChatText = xmlhttp.responseText;
|
|
if (ChatText=="ALL CHATS CLOSED")
|
|
{
|
|
window.location.assign("manager_chat_interface.php");
|
|
}
|
|
document.getElementById("ManagerChatDisplay").innerHTML=ChatText;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
</script>
|
|
<title><?php echo _QXZ("ADMINISTRATION: Manager Chat Interface"); ?></title>
|
|
<?php
|
|
|
|
##### BEGIN Set variables to make header show properly #####
|
|
# $ADD = '3';
|
|
$hh = 'managerchats';
|
|
$sh = 'users';
|
|
$LOGast_admin_access = '1';
|
|
$ADMIN = 'admin.php';
|
|
$page_width='770';
|
|
$section_width='750';
|
|
$header_font_size='3';
|
|
$subheader_font_size='2';
|
|
$subcamp_font_size='2';
|
|
$header_selected_bold='<b>';
|
|
$header_nonselected_bold='';
|
|
$admin_color = '#FFFF99';
|
|
$admin_font = 'BLACK';
|
|
$admin_color = '#E6E6E6';
|
|
$emails_color = '#FFFF99';
|
|
$emails_font = 'BLACK';
|
|
$emails_color = '#C6C6C6';
|
|
$subcamp_color = '#C6C6C6';
|
|
$managerchats_color = '#E6E6E6';
|
|
|
|
##### END Set variables to make header show properly #####
|
|
|
|
require("admin_header.php");
|
|
|
|
if ($SSallow_chats < 1)
|
|
{
|
|
echo _QXZ("ERROR: Chats are not enabled on this system")."\n";
|
|
exit;
|
|
}
|
|
|
|
|
|
# $NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
# $NWE = "')\"><IMG SRC=\"help.png\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
|
|
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
|
|
|
|
echo "<span id='ManagerChatDisplay'>";
|
|
if (!$manager_chat_id) { # DO NOT ALLOW NEW CHATS WHILE AN OLD ONE IS OPEN!!!
|
|
$stmt="select vla.user, vu.full_name, vu.user_group, vla.campaign_id, vc.campaign_name, vug.group_name from vicidial_users vu, vicidial_live_agents vla, vicidial_campaigns vc, vicidial_user_groups vug where vla.user=vu.user and vla.campaign_id=vc.campaign_id and vu.user_group=vug.user_group";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$user_array=array();
|
|
$user_group_array=array();
|
|
$campaign_id_array=array();
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
if (!in_array("$row[0]", $user_array)) {$user_array[$row[0]]="$row[1]";}
|
|
if (!in_array("$row[2]", $user_group_array)) {$user_group_array["$row[2]"]="$row[5]";}
|
|
if (!in_array("$row[3]", $campaign_id_array)) {$campaign_id_array["$row[3]"]="$row[4]";}
|
|
}
|
|
asort($user_array);
|
|
asort($user_group_array);
|
|
asort($campaign_id_array);
|
|
|
|
echo "<form action='/vicidial/manager_chat_interface.php' method='GET'>";
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><BR>";
|
|
if ($message) {echo "<B>$message</B><BR>";}
|
|
echo "<span id='ManagerChatAvailabilityDisplay'><TABLE width=750 cellspacing=1 cellpadding=1>\n";
|
|
echo "<TR><TD align='left'><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("VICIDIAL Manager Chat Interface").":</font></TD><TD align='right'><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><a link='#FFFF00' vlink='#FFFF00' href='manager_chat_interface.php'>["._QXZ("RELOAD")."]</a></font></TD></TR>";
|
|
echo "<TR BGCOLOR=BLACK>\n";
|
|
echo "<TD><font size=1 color=white width='50%'>"._QXZ("CURRENT LIVE AGENTS")."</TD>\n";
|
|
echo "<TD><font size=1 color=white width='50%'>"._QXZ("CURRENT LIVE CAMPAIGNS")."</TD></tr>\n";
|
|
echo "<TR BGCOLOR='#E6E6E6'>";
|
|
echo "<TD rowspan=3 valign='top'>";
|
|
echo "<select name='available_chat_agents[]' multiple size='12' style=\"width:350px\">\n";
|
|
if (count($user_array)==0) {echo "<option value=''>---- "._QXZ("NO LIVE AGENTS")." ----</option>";}
|
|
# while (list($user, $full_name) = each($user_array)) {
|
|
foreach($user_array as $user => $full_name) {
|
|
echo "<option value='$user'>$user - $full_name</option>\n";
|
|
}
|
|
echo "</select>\n";
|
|
echo "</TD>";
|
|
echo "<TD valign='top'>";
|
|
echo "<select name='available_chat_campaigns[]' multiple size='5' style=\"width:350px\">\n";
|
|
if (count($campaign_id_array)==0) {echo "<option value=''>---- "._QXZ("NO LIVE CAMPAIGNS")." ----</option>";}
|
|
# while (list($campaign_id, $campaign_name) = each($campaign_id_array)) {
|
|
foreach($campaign_id_array as $campaign_id => $campaign_name) {
|
|
echo "<option value='$campaign_id'>$campaign_id - $campaign_name</option>\n";
|
|
}
|
|
echo "</select>\n";
|
|
echo "</TD>";
|
|
echo "<TR BGCOLOR=BLACK>";
|
|
echo "<TD><font size=1 color=white>"._QXZ("CURRENT LIVE USER GROUPS")."</TD>\n";
|
|
echo "</TR>";
|
|
echo "<TR BGCOLOR='#E6E6E6'>";
|
|
echo "<TD valign='top'>";
|
|
echo "<select name='available_chat_groups[]' multiple size='5' style=\"width:350px\">\n";
|
|
if (count($user_group_array)==0) {echo "<option value=''>---- "._QXZ("NO LIVE USER GROUPS")." ----</option>";}
|
|
# while (list($user_group, $group_name) = each($user_group_array)) {
|
|
foreach($user_group_array as $user_group => $group_name) {
|
|
echo "<option value='$user_group'>$user_group - $group_name</option>\n";
|
|
}
|
|
echo "</select>\n";
|
|
echo "</TD>";
|
|
echo "</TR>";
|
|
echo "</table></span>";
|
|
|
|
echo "<TABLE width=750 cellspacing=1 cellpadding=1>\n";
|
|
echo "<TR BGCOLOR=BLACK>\n";
|
|
echo "<TD align='left'><font size=1 color=white>"._QXZ("MESSAGE").":</font></td>";
|
|
echo "<TD align='left'><font size=1 color=white>"._QXZ("SEND TO").":</font></td>";
|
|
echo "</TR>";
|
|
echo "<TR BGCOLOR='#E6E6E6'>\n";
|
|
echo "<TD align='left'>";
|
|
echo "<textarea rows='5' cols='50' name='manager_message' id='manager_message'></textarea><BR><BR>";
|
|
echo "<input type='checkbox' name='allow_replies' id='allow_replies' value='Y' checked><font size='1'>"._QXZ("Allow agent replies")."</font>";
|
|
echo "</TD>";
|
|
echo "<td align='center' valign='middle'>";
|
|
echo "<input style='background-color:#$SSbutton_color' type='submit' name='submit_chat' style='width: 150px' value='"._QXZ("SELECTED AGENTS")."'><BR><BR><BR>";
|
|
echo "<input style='background-color:#$SSbutton_color' type='submit' name='submit_chat' style='width: 150px' value='"._QXZ("ALL LIVE AGENTS")."'>";
|
|
echo "</td>";
|
|
echo "</TR>";
|
|
echo "</table>";
|
|
echo "</form>";
|
|
echo "<BR>";
|
|
|
|
$reload_function="setInterval(\"RefreshChatDisplay()\", 30000);\n";
|
|
echo "<script language=\"JavaScript\">\n";
|
|
echo "$reload_function";
|
|
echo "</script>\n";
|
|
} else {
|
|
echo "<TABLE width=750 cellspacing=1 cellpadding=1>";
|
|
echo "<TR BGCOLOR=BLACK>\n";
|
|
echo "<TD align='left' colspan='3'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white><B>"._QXZ("CURRENT CHAT")." #$manager_chat_id</B></font></TD>\n";
|
|
echo "<TD align='right'><font FACE=\"ARIAL,HELVETICA\" size=1><B><a href='manager_chat_interface.php?end_all_chats=$manager_chat_id' style=\"color: rgb(255,255,255)\">["._QXZ("END ALL CHATS")."]</a></font></td>";
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echo "</TR>";
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echo "<TR BGCOLOR=BLACK>\n";
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echo "\t<TD align='left'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white>"._QXZ("Agent")."</font></TD>\n";
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echo "\t<TD align='left' colspan='1'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white>"._QXZ("Transcript")."</font></TD>\n";
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echo "\t<TD align='left' colspan='2'><font FACE=\"ARIAL,HELVETICA\" size=1 color=white>"._QXZ("Message")."</font></TD>\n";
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echo "</TR>";
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$stmt="select vm.message_posted_by, vm.message, vm.message_date, vu.full_name, vm.manager, vm.manager_chat_subid, vm.user from vicidial_manager_chats vmc, vicidial_manager_chat_log vm, vicidial_users vu where vmc.manager_chat_id='$manager_chat_id' and vmc.manager_chat_id=vm.manager_chat_id and vm.user=vu.user order by vm.manager_chat_subid asc, message_date desc";
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$rslt=mysql_to_mysqli($stmt, $link);
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if (mysqli_num_rows($rslt)>0)
|
|
{
|
|
$prev_chat_subid="";
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|
$backlog_limit=20;
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|
$chat_output_header=array();
|
|
$chat_output_text=array();
|
|
$chat_output_footer=array();
|
|
$chat_subids_array="[";
|
|
while($row=mysqli_fetch_row($rslt))
|
|
{
|
|
$full_name=$row[3];
|
|
$chat_subid=$row[5];
|
|
$chat_subids_array.="'$chat_subid',";
|
|
|
|
if ($backlog_limit>0)
|
|
{
|
|
if ($row[0]==$row[4]) {$fc="#990000";} else {$fc="#000099";}
|
|
$chat_output_text[$chat_subid]="<font color='$fc' FACE=\"ARIAL,HELVETICA\" size='1'>$row[1]</font><BR>".$chat_output_text[$chat_subid];
|
|
$backlog_limit--;
|
|
}
|
|
if ($prev_chat_subid!=$chat_subid)
|
|
{
|
|
$agent_id=$row[6];
|
|
if ($bgcolor=="#E6E6E6") {$bgcolor="#FFFFFF";} else {$bgcolor="#E6E6E6";}
|
|
$chat_output_header[$chat_subid]= "<TR BGCOLOR='$bgcolor'>\n";
|
|
$chat_output_header[$chat_subid].="\t<td width='100' align='left'><font FACE=\"ARIAL,HELVETICA\" size='1'>$full_name</font></td>";
|
|
$chat_output_header[$chat_subid].="\t<td width='325' align='left' valign='top'><div class='scrolling' id='manager_chat_".$manager_chat_id."_".$chat_subid."'>";
|
|
|
|
$chat_output_footer[$chat_subid]= "</span></td>";
|
|
# $chat_output_footer[$chat_subid].="\t<td width='75' align='center'><input type='button' style='width: 75px' class='tiny_green_btn' value='SHOW ALL' onClick='ShowFullChat($manager_chat_id, $chat_subid)'><BR><BR><input type='button' style='width: 75px' class='tiny_red_btn' value='HIDE' onClick='HideFullChat($manager_chat_id, $chat_subid)'></td>";
|
|
$chat_output_footer[$chat_subid].="\t<td width='250' align='left' valign='top'><textarea class='chat_box' id='manager_chat_message_".$manager_chat_id."_".$chat_subid."' name='manager_chat_message_".$manager_chat_id."_".$chat_subid."' rows='7' cols='40' onkeypress='if (event.keyCode==13 && !event.shiftKey) {SendChatMessage($manager_chat_id, $chat_subid, \"$agent_id\"); return false;}'></textarea></td>";
|
|
$chat_output_footer[$chat_subid].="\t<td width='75' align='center'><input type='button' style='width: 75px' class='tiny_green_btn' value='"._QXZ("SEND")."' onClick='SendChatMessage($manager_chat_id, $chat_subid, \"$agent_id\")'><BR><BR><input type='button' style='width: 75px' class='tiny_red_btn' value='"._QXZ("END")."' onClick='EndAgentChat($manager_chat_id, $chat_subid)'></td>";
|
|
$chat_output_footer[$chat_subid].="</TR>";
|
|
|
|
$backlog_limit=20;
|
|
$prev_chat_subid=$chat_subid;
|
|
}
|
|
}
|
|
$chat_subids_array=preg_replace("/,$/", "", $chat_subids_array);
|
|
$chat_subids_array.="]";
|
|
# while (list($chat_subid, $text) = each($chat_output_header))
|
|
foreach($chat_output_header as $chat_subid => $text)
|
|
{
|
|
echo $chat_output_header[$chat_subid];
|
|
echo $chat_output_text[$chat_subid];
|
|
echo $chat_output_footer[$chat_subid];
|
|
}
|
|
# $reload_function="setInterval(\"CheckNewMessages($manager_chat_id, $chat_subids_array)\", 3000);\n";
|
|
$reload_function="setInterval(\"CheckNewMessages($manager_chat_id)\", 500);\n";
|
|
}
|
|
else
|
|
{
|
|
$reload_function="setInterval(\"RefreshChatDisplay()\", 30000);\n";
|
|
}
|
|
echo "</table>";
|
|
echo "<script language=\"JavaScript\">\n";
|
|
echo "$reload_function";
|
|
echo "</script>\n";
|
|
}
|
|
echo "</span>";
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\n\n\n<br><br><br>\n<font size=1> "._QXZ("runtime").": $RUNtime "._QXZ("seconds")." $ENDtime "._QXZ("Version").": $admin_version "._QXZ("Build").": $build</font>";
|
|
|
|
# End chat - select all exchanges between user and manager and move them to the dustbin
|
|
|
|
?>
|
|
</body>
|
|
</html>
|