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45e8bfe3fc04f219454a04cd5a5fdffa42c4a399
agc_2-X/agi/agi-AGENT_route.agi
T
mattf 76b5d2f260 Added several new options to agi-AGENT_route.agi 
Added ability to send vendor_lead_code as a channel variable into the ALL_inbound AGI script when using VIDPROMPT Call Handle methods

git-svn-id: svn://192.168.202.10@1470 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-05 18:14:27 +00:00

475 lines
13 KiB
Perl
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#!/usr/bin/perl
#
# agi-AGENT_route.agi version 2.4
#
# for use with a Call Menu in the custom dialplan section or as an AGI route.
#
# ; settings for this script:
# ; 1. DID pattern to use for In-group initiation settings ('default' is default)
# ; 2. the agentdirect in-group to send the calls to ('AGENTDIRECT' is default)
# ; 3. transfer only to ACTIVE in the system agent or vicidial LOGGED_IN agent
# ; ('ACTIVE' is default)
# ; 4. prompt for user ID, if this is filled in with a filename it will ask,
# ; otherwise it will assume $extension is the user ID
# ; 5. number of digits required for user ID validation, X will allow anything,
# ; this will only be enforced if "prompt for user ID" prompt is populated
# ; 6. audio filename for invalid selection, agent not available ('invalid' is default)
# ; 7. audio filename for invalid user id re-enter prompt, agent not available
# ; 8. number of retry attempts to enter a valid user ID
# ; this will only be enforced if "prompt for user ID" prompt is populated
# ; 7. in-group to send the call to if there is no valid agent, if none is
# ; defined, then the call will be directed to 's' exten
# ; 10. audio filename before sending call to no-agent route
# ; 11. audio filename before sending call to no-agent route if agent active but
# ; not logged-in to vicidial
#
#; example in CallMenu AGI route with all options
# "agi-AGENT_route.agi,default---AGENTDIRECT---LOGGED_IN---if-u-know-ext-dial---X---invalid---please-try-again---3---TEST_IN3---pbxtransfer---outside-transfer"
#; example with 4-digit agent IDs
# exten => _XXXX,1,AGI(agi-AGENT_route.agi,default---AGENTDIRECT---ACTIVE)
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 100321-0108 - First Build
# 100704-2128 - Added several options
#
$script = 'agi-AGENT_route.agi';
$S='*';
$US='_';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$hm = "$hour$min";
$hm = ($hm + 0);
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = $aryA[0];
$local_gmt = $aryA[1];
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
}
$sthA->finish();
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/---/, $ARGV[0]);
$did_settings = $ARGV_vars[0];
$in_group = $ARGV_vars[1];
$agent_active_filter = $ARGV_vars[2];
$user_id_prompt = $ARGV_vars[3];
$minimum_user_digits = $ARGV_vars[4];
$invalid_prompt = $ARGV_vars[5];
$invalid_reenter_prompt = $ARGV_vars[6];
$retry_attempts = $ARGV_vars[7];
$invalid_ingroup = $ARGV_vars[8];
$transfer_prompt = $ARGV_vars[9];
$transfer_logout_prompt = $ARGV_vars[10];
}
if (length($did_settings) < 1)
{$did_settings = 'default';}
if (length($in_group) < 1)
{$in_group = 'AGENTDIRECT';}
if (length($agent_active_filter) < 1)
{$agent_active_filter = 'ACTIVE';}
if (length($invalid_prompt) < 1)
{$invalid_prompt = 'invalid';}
if (length($retry_attempts) < 1)
{$retry_attempts = '3';}
if (length($minimum_user_digits) < 1)
{$minimum_user_digits = 'X';}
$pound_finish = 0;
if ($minimum_user_digits =~ /X/)
{
$minimum_user_digits = '20';
$pound_finish = 1;
}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_context\:\s+(.*)$/) {$context = $1;}
if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
{
$calleridname = $callerid;
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
$calleridname =~ s/\"|\" //gi;
}
$callerid =~ s/\D//gi;
$calleridname =~ s/unknown//gi;
if ( (!$callerid) or ($callerid =~ /unknown/) )
{$callerid = $calleridname;}
### Grab DID values from the database
$DIDs_in_system=0;
$stmtA = "SELECT did_id FROM vicidial_inbound_dids where did_pattern = '$did_settings' and did_active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$did_id = $aryA[0];
$DIDs_in_system++;
}
$sthA->finish();
if ($sthArows < 1)
{
### Grab DID values from the database for a default DID pattern if there is one
$stmtA = "SELECT did_id FROM vicidial_inbound_dids where did_pattern = 'default' and did_active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$DIDs_in_system=$sthA->rows;
if ($DIDs_in_system > 0)
{
@aryA = $sthA->fetchrow_array;
$did_id = $aryA[0];
}
$sthA->finish();
}
### Grab Server values from the database
$cbc=0;
$stmtA = "SELECT ext_context FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$DBext_context = $aryA[0];
if ($DBext_context) {$ext_context = $DBext_context;}
$cbc++;
}
$sthA->finish();
$active_user=0;
$logged_in_user=0;
if (length($user_id_prompt) > 0)
{
$attempts=0;
while ( ($retry_attempts > $attempts) && ($active_user < 1) )
{
$attempts++;
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
&user_id_gather;
&find_if_active_user;
if (length($invalid_reenter_prompt) > 0)
{
$user_id_prompt = $invalid_reenter_prompt;
}
}
}
else
{
&find_if_active_user;
}
if ( ($agent_active_filter =~ /LOGGED_IN/) && ($logged_in_user < 1) && ($active_user > 0) )
{
$transfer_prompt = $transfer_logout_prompt;
$active_user=0;
}
### Route call to a logged-in VICIDIAL agent
if ($active_user > 0)
{
$did_extension = "99909$S$did_id$S$in_group$S$extension$S";
}
else
{
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file("$invalid_prompt");
if (length($invalid_ingroup) > 1)
{
$did_extension = "99909$S$did_id$S$invalid_ingroup$S$S";
}
else
{
$did_extension = "s";
$ext_context = $context;
}
}
if (length($transfer_prompt) > 1)
{
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file("$transfer_prompt");
}
if ($AGILOG) {$agi_string = "exiting the AGENT app, transferring call to $did_extension @ $ext_context"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $did_extension\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
exit;
######### SUBROUTINES #################
sub find_if_active_user
{
### find out if user exists and is active in system
$stmtA = "SELECT count(*) FROM vicidial_users where user='$extension' and active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$active_user = $aryA[0];
}
$sthA->finish();
if ($agent_active_filter =~ /LOGGED_IN/)
{
$stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$extension';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$logged_in_user = $aryA[0];
}
$sthA->finish();
}
}
##### BEGIN collect the user id number ######################################
sub user_id_gather
{
################################################################################
# please enter the agent id followed by the pound key
$interrupt_digit='';
$interrupt_digit = $AGI->stream_file("$user_id_prompt",'0123456789');
print STDERR "interrupt_digit |$interrupt_digit|\n";
$digits_being_entered=1;
$extension='';
if ($interrupt_digit > 0)
{
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$extension=$interrupt_digit;
}
$digit_loop_counter=0;
while ( ($digits_being_entered > 0) && ($digit_loop_counter < $minimum_user_digits) )
{
$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input, until the pound key is pressed or X digits
if ($digit =~ /\d/)
{
$extension = "$extension$digit";
print STDERR "digit |$digit| extension |$extension|\n";
# $AGI->say_digits("$digit");
undef $digit;
}
else
{
if ($pound_finish > 0)
{$digits_being_entered=0;}
}
$digit_loop_counter++;
}
$extension =~ s/\D//gi;
if ($extension > 0) {print STDERR "digit collection done|$digit| extension |$extension|\n";}
}
##### END collect the user id number ###############################################
sub checkresult
{
$pass=0; $fail=0;
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/)
{
$res =~ /result=(-?\d+)/;
if (!length($1))
{
# print STDERR "FAIL ($res)\n";
$fail++;
}
else
{
# print STDERR "PASS ($1)\n";
$pass++;
}
}
else
{
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
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