mattf
60836e245f
For all level 7 users the links to other admin sections are removed in reports For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number. git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
735 lines
26 KiB
PHP
735 lines
26 KiB
PHP
<?php
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# AST_CLOSERsummary_hourly.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 90801-0910 - First build
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# 90809-0216 - Added Exclude Outbound Drop Group option
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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#
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require("dbconnect.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];}
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elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];}
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if (isset($_GET["exclude_rollover"])) {$exclude_rollover=$_GET["exclude_rollover"];}
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elseif (isset($_POST["exclude_rollover"])) {$exclude_rollover=$_POST["exclude_rollover"];}
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if (isset($_GET["inbound_rate"])) {$inbound_rate=$_GET["inbound_rate"];}
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elseif (isset($_POST["inbound_rate"])) {$inbound_rate=$_POST["inbound_rate"];}
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if (isset($_GET["outbound_rate"])) {$outbound_rate=$_GET["outbound_rate"];}
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elseif (isset($_POST["outbound_rate"])) {$outbound_rate=$_POST["outbound_rate"];}
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if (isset($_GET["bareformat"])) {$bareformat=$_GET["bareformat"];}
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elseif (isset($_POST["bareformat"])) {$bareformat=$_POST["bareformat"];}
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if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
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elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$MT[0]='0';
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($exclude_rollover)<2) {$exclude_rollover='NO';}
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$report_name = 'Inbound Summary Hourly Report';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$gmt_conf_ct = mysql_num_rows($rslt);
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$dst = date("I");
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if ($gmt_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$local_gmt = $row[0];
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$epoch_offset = (($local_gmt + $dst) * 3600);
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}
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$reports_only_user=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$exclude_rolloverSQL='';
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if (eregi("YES",$exclude_rollover))
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{$exclude_rolloverSQL = " where group_id NOT IN(SELECT drop_inbound_group from vicidial_campaigns)";}
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$stmt="select group_id,group_name from vicidial_inbound_groups $exclude_rolloverSQL order by group_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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#$LISTgroups[$i]='---NONE---';
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#$i++;
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#$groups_to_print++;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$LISTgroups[$i] = $row[0];
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$LISTgroup_names[$i] = $row[1];
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$i++;
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}
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if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "''";
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# $group_SQL = "group_id IN('')";
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}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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# $group_SQL = "group_id IN($group_SQL)";
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}
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$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statcats_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statcats_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$vsc_id[$i] = $row[0];
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$vsc_name[$i] = $row[1];
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$vsc_count[$i] = 0;
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$i++;
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}
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$stmt="select call_time_id,call_time_name from vicidial_call_times order by call_time_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$times_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $times_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$call_times[$i] = $row[0];
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$call_time_names[$i] = $row[1];
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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if ($bareformat < 1)
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{
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$short_header=1;
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require("admin_header.php");
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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if ($DB > 0)
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{
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echo "<BR>\n";
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echo "$group_ct|$group_string|$group_SQL\n";
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echo "<BR>\n";
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echo "$shift|$query_date|$end_date\n";
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echo "<BR>\n";
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}
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
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echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=inbound_rate VALUE=\"$inbound_rate\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=outbound_rate VALUE=\"$outbound_rate\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=print_calls VALUE=\"$print_calls\">\n";
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echo "Date Range:<BR>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'query_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'end_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo "</TD><TD VALIGN=TOP> \n";
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echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
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echo "Inbound Groups: <BR>\n";
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echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if (ereg("\|$LISTgroups[$o]\|",$group_string))
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{echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
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else
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{echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
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echo "<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
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echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a>";
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echo "</FONT><BR><BR>\n";
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echo " Exclude Outbound Drop Groups: <BR>";
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echo " <SELECT SIZE=1 NAME=exclude_rollover>\n";
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echo "<option selected value=\"$exclude_rollover\">$exclude_rollover</option>\n";
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echo "<option value=\"YES\">YES</option>\n";
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echo "<option value=\"NO\">NO</option>\n";
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echo "</SELECT>\n";
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echo "<BR> ";
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echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "</TD></TR>\n";
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echo "<TR><TD>\n";
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echo "Call Time:<BR>\n";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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$o=0;
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while ($times_to_print > $o)
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{
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if ($call_times[$o] == $shift) {echo "<option selected value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
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else {echo "<option value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD>\n";
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echo "</TD></TR></TABLE>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n\n";
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}
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if ($groups_to_print < 1)
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{
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echo "\n\n";
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echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
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}
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else
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{
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if ($shift == 'ALL')
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{
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$Gct_default_start = "0";
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$Gct_default_stop = "2400";
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}
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else
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{
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$stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$calltimes_to_print = mysql_num_rows($rslt);
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if ($calltimes_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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$Gct_default_start = $row[3];
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$Gct_default_stop = $row[4];
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$Gct_sunday_start = $row[5];
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$Gct_sunday_stop = $row[6];
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$Gct_monday_start = $row[7];
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$Gct_monday_stop = $row[8];
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$Gct_tuesday_start = $row[9];
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$Gct_tuesday_stop = $row[10];
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$Gct_wednesday_start = $row[11];
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$Gct_wednesday_stop = $row[12];
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$Gct_thursday_start = $row[13];
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$Gct_thursday_stop = $row[14];
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$Gct_friday_start = $row[15];
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$Gct_friday_stop = $row[16];
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$Gct_saturday_start = $row[17];
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$Gct_saturday_stop = $row[18];
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}
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else
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{
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$Gct_default_start = "0";
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$Gct_default_stop = "2400";
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}
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}
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$h=0;
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while ($h < 24)
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{
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$H_test = $h . "00";
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if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
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{
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$Hcalltime[$h]++;
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}
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$h++;
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}
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$query_date_BEGIN = "$query_date 00:00:00";
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$query_date_END = "$end_date 23:59:59";
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$MAIN .= "Inbound Summary Hourly Report: $group_string $NOW_TIME\n";
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if ($group_ct > 0)
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{
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$MAIN .= "\n";
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$MAIN .= "---------- MULTI-GROUP BREAKDOWN:\n";
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$MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
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$MAIN .= "| | | | | | TOTAL | AVERAGE | MAXIMUM | TOTAL |\n";
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$MAIN .= "| | TOTAL | TOTAL | TOTAL | AVERAGE | QUEUE | QUEUE | QUEUE | ABANDON|\n";
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$MAIN .= "| IN-GROUP | CALLS | ANSWER | TALK | TALK | TIME | TIME | TIME | CALLS |\n";
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$MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
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$i=0;
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$TOTcalls_count=0;
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$TOTanswer_count=0;
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$TOTtalk_sec=0;
|
|
$TOTtalk_avg=0;
|
|
$TOTqueue_seconds=0;
|
|
$TOTqueue_avg=0;
|
|
$TOTmax_queue_seconds=0;
|
|
$TOTdrop_count=0;
|
|
$SUBoutput='';
|
|
|
|
while($i < $group_ct)
|
|
{
|
|
$stmt="select group_name,agent_alert_delay from vicidial_inbound_groups where group_id='$group[$i]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_name[$i] = $row[0];
|
|
$agent_alert_delay[$i] = round($row[1] / 1000);
|
|
|
|
$out_of_call_time=0;
|
|
$length_in_sec[$i]=0;
|
|
$queue_seconds[$i]=0;
|
|
$talk_sec[$i]=0;
|
|
$calls_count[$i]=0;
|
|
$drop_count[$i]=0;
|
|
$answer_count[$i]=0;
|
|
$max_queue_seconds[$i]=0;
|
|
$Hlength_in_sec=$MT;
|
|
$Hqueue_seconds=$MT;
|
|
$Htalk_sec=$MT;
|
|
$Hcalls_count=$MT;
|
|
$Hdrop_count=$MT;
|
|
$Hanswer_count=$MT;
|
|
$Hmax_queue_seconds=$MT;
|
|
$hTOTALcalls = 0;
|
|
$hANSWERcalls = 0;
|
|
$hSUMtalk = 0;
|
|
$hAVGtalk = 0;
|
|
$hSUMqueue = 0;
|
|
$hAVGqueue = 0;
|
|
$hMAXqueue = 0;
|
|
$hDROPcalls = 0;
|
|
$hPRINT = 0;
|
|
$hTOTcalls_count = 0;
|
|
$hTOTanswer_count = 0;
|
|
$hTOTtalk_sec = 0;
|
|
$hTOTtalk_avg = 0;
|
|
$hTOTqueue_seconds = 0;
|
|
$hTOTqueue_avg = 0;
|
|
$hTOTmax_queue_seconds = 0;
|
|
$hTOTdrop_count = 0;
|
|
|
|
$stmt = "SELECT status,length_in_sec,queue_seconds,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$calls_to_parse = mysql_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $calls_to_parse)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$call_date = explode(" ", $row[3]);
|
|
$call_time = ereg_replace("[^0-9]","",$call_date[1]);
|
|
$epoch = $row[4];
|
|
$Cwday = date("w", $epoch);
|
|
|
|
$CTstart = $Gct_default_start . "00";
|
|
$CTstop = $Gct_default_stop . "59";
|
|
|
|
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
|
|
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
|
|
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
|
|
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
|
|
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
|
|
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
|
|
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
|
|
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
|
|
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
|
|
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
|
|
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
|
|
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
|
|
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
|
|
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
|
|
|
|
$Chour = date("G", $epoch);
|
|
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
|
|
{
|
|
$calls_count[$i]++;
|
|
$length_in_sec[$i] = ($length_in_sec[$i] + $row[1]);
|
|
$queue_seconds[$i] = ($queue_seconds[$i] + $row[2]);
|
|
$TEMPtalk = ( ($row[1] - $row[2]) - $agent_alert_delay[$i]);
|
|
if ($TEMPtalk < 0) {$TEMPtalk = 0;}
|
|
$talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk);
|
|
if ($max_queue_seconds[$i] < $row[2])
|
|
{$max_queue_seconds[$i] = $row[2];}
|
|
if (eregi("DROP",$row[0]))
|
|
{$drop_count[$i]++;}
|
|
else
|
|
{$answer_count[$i]++;}
|
|
|
|
$Hcalls_count[$Chour]++;
|
|
$Hlength_in_sec[$Chour] = ($Hlength_in_sec[$Chour] + $row[1]);
|
|
$Hqueue_seconds[$Chour] = ($Hqueue_seconds[$Chour] + $row[2]);
|
|
$Htalk_sec[$Chour] = ($Htalk_sec[$Chour] + $TEMPtalk);
|
|
if ($Hmax_queue_seconds[$Chour] < $row[2])
|
|
{$Hmax_queue_seconds[$Chour] = $row[2];}
|
|
if (eregi("DROP",$row[0]))
|
|
{$Hdrop_count[$Chour]++;}
|
|
else
|
|
{$Hanswer_count[$Chour]++;}
|
|
$Hcalltime[$Chour]++;
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
echo "$row[5]\t$row[6]\t$TEMPtalk\n";
|
|
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
|
|
}
|
|
$q++;
|
|
}
|
|
else
|
|
{$out_of_call_time++;}
|
|
if ($DB)
|
|
{echo "$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
|
|
$p++;
|
|
}
|
|
if ( ($answer_count[$i] > 0) and ($talk_sec[$i] > 0) )
|
|
{$talk_avg[$i] = ($talk_sec[$i] / $answer_count[$i]);}
|
|
else
|
|
{$talk_avg[$i] = 0;}
|
|
if ( ($calls_count[$i] > 0) and ($queue_seconds[$i] > 0) )
|
|
{$queue_avg[$i] = ($queue_seconds[$i] / $calls_count[$i]);}
|
|
else
|
|
{$queue_avg[$i] = 0;}
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
$PCtemptalkmin = ($PCtemptalk / 60);
|
|
echo "$q\t$PCtemptalk\t$PCtemptalkmin\n";
|
|
}
|
|
|
|
$TOTcalls_count = ($TOTcalls_count + $calls_count[$i]);
|
|
$TOTanswer_count = ($TOTanswer_count + $answer_count[$i]);
|
|
$TOTtalk_sec = ($TOTtalk_sec + $talk_sec[$i]);
|
|
$TOTqueue_seconds = ($TOTqueue_seconds + $queue_seconds[$i]);
|
|
$TOTdrop_count = ($TOTdrop_count + $drop_count[$i]);
|
|
if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
|
|
{$TOTmax_queue_seconds = $max_queue_seconds[$i];}
|
|
|
|
$talk_sec[$i] = sec_convert($talk_sec[$i],'H');
|
|
$talk_avg[$i] = sec_convert($talk_avg[$i],'H');
|
|
$queue_seconds[$i] = sec_convert($queue_seconds[$i],'H');
|
|
$queue_avg[$i] = sec_convert($queue_avg[$i],'H');
|
|
$max_queue_seconds[$i] = sec_convert($max_queue_seconds[$i],'H');
|
|
|
|
$groupDISPLAY = sprintf("%-40s", "$group[$i] - $group_name[$i]");
|
|
$gTOTALcalls = sprintf("%6s", $calls_count[$i]);
|
|
$gANSWERcalls = sprintf("%6s", $answer_count[$i]);
|
|
$gSUMtalk = sprintf("%9s", $talk_sec[$i]);
|
|
$gAVGtalk = sprintf("%7s", $talk_avg[$i]);
|
|
$gSUMqueue = sprintf("%9s", $queue_seconds[$i]);
|
|
$gAVGqueue = sprintf("%7s", $queue_avg[$i]);
|
|
$gMAXqueue = sprintf("%7s", $max_queue_seconds[$i]);
|
|
$gDROPcalls = sprintf("%6s", $drop_count[$i]);
|
|
|
|
while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
|
|
|
|
$MAIN .= "| $groupDISPLAY | $gTOTALcalls | $gANSWERcalls | $gSUMtalk | $gAVGtalk | $gSUMqueue | $gAVGqueue | $gMAXqueue | $gDROPcalls |";
|
|
$MAIN .= "<!-- OUT OF CALLTIME: $out_of_call_time -->\n";
|
|
|
|
### hour by hour sumaries
|
|
$SUBoutput .= "\n---------- $group[$i] - $group_name[$i] HOURLY BREAKDOWN:\n";
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$SUBoutput .= "| | | | | | TOTAL | AVERAGE | MAXIMUM | TOTAL |\n";
|
|
$SUBoutput .= "| | TOTAL | TOTAL | TOTAL | AVERAGE | QUEUE | QUEUE | QUEUE | ABANDON|\n";
|
|
$SUBoutput .= "| HOUR | CALLS | ANSWER | TALK | TALK | TIME | TIME | TIME | CALLS |\n";
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
|
|
$h=0;
|
|
while ($h < 24)
|
|
{
|
|
if ($Hcalltime[$h] > 0)
|
|
{
|
|
if (strlen($Hcalls_count[$h]) < 1) {$Hcalls_count[$h] = 0;}
|
|
if (strlen($Hanswer_count[$h]) < 1) {$Hanswer_count[$h] = 0;}
|
|
if (strlen($Htalk_sec[$h]) < 1) {$Htalk_sec[$h] = 0;}
|
|
if (strlen($Hqueue_seconds[$h]) < 1) {$Hqueue_seconds[$h] = 0;}
|
|
if (strlen($Hmax_queue_seconds[$h]) < 1) {$Hmax_queue_seconds[$h] = 0;}
|
|
if (strlen($Hdrop_count[$h]) < 1) {$Hdrop_count[$h] = 0;}
|
|
|
|
$hTOTcalls_count = ($hTOTcalls_count + $Hcalls_count[$h]);
|
|
$hTOTanswer_count = ($hTOTanswer_count + $Hanswer_count[$h]);
|
|
$hTOTtalk_sec = ($hTOTtalk_sec + $Htalk_sec[$h]);
|
|
$hTOTqueue_seconds = ($hTOTqueue_seconds + $Hqueue_seconds[$h]);
|
|
$hTOTdrop_count = ($hTOTdrop_count + $Hdrop_count[$h]);
|
|
if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
|
|
{$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
|
|
|
|
if ( ($Hanswer_count[$h] > 0) and ($Htalk_sec[$h] > 0) )
|
|
{$Htalk_avg[$h] = ($Htalk_sec[$h] / $Hanswer_count[$h]);}
|
|
else
|
|
{$Htalk_avg[$h] = 0;}
|
|
if ( ($Hcalls_count[$h] > 0) and ($Hqueue_seconds[$h] > 0) )
|
|
{$Hqueue_avg[$h] = ($Hqueue_seconds[$h] / $Hcalls_count[$h]);}
|
|
else
|
|
{$Hqueue_avg[$h] = 0;}
|
|
|
|
$Htalk_sec[$h] = sec_convert($Htalk_sec[$h],'H');
|
|
$Htalk_avg[$h] = sec_convert($Htalk_avg[$h],'H');
|
|
$Hqueue_seconds[$h] = sec_convert($Hqueue_seconds[$h],'H');
|
|
$Hqueue_avg[$h] = sec_convert($Hqueue_avg[$h],'H');
|
|
$Hmax_queue_seconds[$h] = sec_convert($Hmax_queue_seconds[$h],'H');
|
|
|
|
$hTOTALcalls = sprintf("%6s", $Hcalls_count[$h]);
|
|
$hANSWERcalls = sprintf("%6s", $Hanswer_count[$h]);
|
|
$hSUMtalk = sprintf("%9s", $Htalk_sec[$h]);
|
|
$hAVGtalk = sprintf("%7s", $Htalk_avg[$h]);
|
|
$hSUMqueue = sprintf("%9s", $Hqueue_seconds[$h]);
|
|
$hAVGqueue = sprintf("%7s", $Hqueue_avg[$h]);
|
|
$hMAXqueue = sprintf("%7s", $Hmax_queue_seconds[$h]);
|
|
$hDROPcalls = sprintf("%6s", $Hdrop_count[$h]);
|
|
$hPRINT = sprintf("%2s", $h);
|
|
|
|
$SUBoutput .= "| $hPRINT | $hTOTALcalls | $hANSWERcalls | $hSUMtalk | $hAVGtalk | $hSUMqueue | $hAVGqueue | $hMAXqueue | $hDROPcalls |\n";
|
|
}
|
|
|
|
$h++;
|
|
}
|
|
|
|
if ( ($hTOTanswer_count > 0) and ($hTOTtalk_sec > 0) )
|
|
{$hTOTtalk_avg = ($hTOTtalk_sec / $hTOTanswer_count);}
|
|
else
|
|
{$hTOTtalk_avg = 0;}
|
|
if ( ($hTOTcalls_count > 0) and ($hTOTqueue_seconds > 0) )
|
|
{$hTOTqueue_avg = ($hTOTqueue_seconds / $hTOTcalls_count);}
|
|
else
|
|
{$hTOTqueue_avg = 0;}
|
|
|
|
$hTOTtalk_sec = sec_convert($hTOTtalk_sec,'H');
|
|
$hTOTtalk_avg = sec_convert($hTOTtalk_avg,'H');
|
|
$hTOTqueue_seconds = sec_convert($hTOTqueue_seconds,'H');
|
|
$hTOTqueue_avg = sec_convert($hTOTqueue_avg,'H');
|
|
$hTOTmax_queue_seconds = sec_convert($hTOTmax_queue_seconds,'H');
|
|
|
|
$hTOTcalls_count = sprintf("%6s", $hTOTcalls_count);
|
|
$hTOTanswer_count = sprintf("%6s", $hTOTanswer_count);
|
|
$hTOTtalk_sec = sprintf("%9s", $hTOTtalk_sec);
|
|
$hTOTtalk_avg = sprintf("%7s", $hTOTtalk_avg);
|
|
$hTOTqueue_seconds = sprintf("%9s", $hTOTqueue_seconds);
|
|
$hTOTqueue_avg = sprintf("%7s", $hTOTqueue_avg);
|
|
$hTOTmax_queue_seconds = sprintf("%7s", $hTOTmax_queue_seconds);
|
|
$hTOTdrop_count = sprintf("%6s", $hTOTdrop_count);
|
|
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$SUBoutput .= "|TOTALS| $hTOTcalls_count | $hTOTanswer_count | $hTOTtalk_sec | $hTOTtalk_avg | $hTOTqueue_seconds | $hTOTqueue_avg | $hTOTmax_queue_seconds | $hTOTdrop_count |\n";
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$rawTOTtalk_sec = $TOTtalk_sec;
|
|
$rawTOTtalk_min = round($rawTOTtalk_sec / 60);
|
|
|
|
if ( ($TOTanswer_count > 0) and ($TOTtalk_sec > 0) )
|
|
{$TOTtalk_avg = ($TOTtalk_sec / $TOTanswer_count);}
|
|
else
|
|
{$TOTtalk_avg = 0;}
|
|
if ( ($TOTcalls_count > 0) and ($TOTqueue_seconds > 0) )
|
|
{$TOTqueue_avg = ($TOTqueue_seconds / $TOTcalls_count);}
|
|
else
|
|
{$TOTqueue_avg = 0;}
|
|
|
|
$TOTtalk_sec = sec_convert($TOTtalk_sec,'H');
|
|
$TOTtalk_avg = sec_convert($TOTtalk_avg,'H');
|
|
$TOTqueue_seconds = sec_convert($TOTqueue_seconds,'H');
|
|
$TOTqueue_avg = sec_convert($TOTqueue_avg,'H');
|
|
$TOTmax_queue_seconds = sec_convert($TOTmax_queue_seconds,'H');
|
|
|
|
$i = sprintf("%4s", $i);
|
|
$TOTcalls_count = sprintf("%6s", $TOTcalls_count);
|
|
$TOTanswer_count = sprintf("%6s", $TOTanswer_count);
|
|
$TOTtalk_sec = sprintf("%9s", $TOTtalk_sec);
|
|
$TOTtalk_avg = sprintf("%7s", $TOTtalk_avg);
|
|
$TOTqueue_seconds = sprintf("%9s", $TOTqueue_seconds);
|
|
$TOTqueue_avg = sprintf("%7s", $TOTqueue_avg);
|
|
$TOTmax_queue_seconds = sprintf("%7s", $TOTmax_queue_seconds);
|
|
$TOTdrop_count = sprintf("%6s", $TOTdrop_count);
|
|
|
|
$MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$MAIN .= "| TOTALS In-Groups: $i | $TOTcalls_count | $TOTanswer_count | $TOTtalk_sec | $TOTtalk_avg | $TOTqueue_seconds | $TOTqueue_avg | $TOTmax_queue_seconds | $TOTdrop_count |\n";
|
|
$MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
}
|
|
|
|
if ($costformat > 0)
|
|
{
|
|
echo "</PRE>\n<B>";
|
|
$inbound_cost = ($rawTOTtalk_min * $inbound_rate);
|
|
$inbound_cost = sprintf("%8.2f", $inbound_cost);
|
|
|
|
echo "INBOUND $query_date to $end_date, $rawTOTtalk_min minutes at \$$inbound_rate = \$$inbound_cost\n";
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
echo "$MAIN";
|
|
echo "$SUBoutput";
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\n\nRun Time: $RUNtime seconds|$db_source\n";
|
|
}
|
|
|
|
|
|
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|