mattf
454faac050
Added agent_ingroup_availability API function git-svn-id: svn://192.168.202.10@4014 3d104415-ff17-0410-8863-d5cf3c621b8a
1074 lines
50 KiB
PHP
1074 lines
50 KiB
PHP
<?php
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# AST_VCA_log_report.php
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#
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# Copyright (C) 2026 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 250329-1852 - First build, based on AST_carrier_log_report.php
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# 260815-1602 - Added last_X_mins option
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#
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$startMS = microtime();
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$report_name='VCA Log Report';
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["query_date_D"])) {$query_date_D=$_GET["query_date_D"];}
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elseif (isset($_POST["query_date_D"])) {$query_date_D=$_POST["query_date_D"];}
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if (isset($_GET["query_date_T"])) {$query_date_T=$_GET["query_date_T"];}
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elseif (isset($_POST["query_date_T"])) {$query_date_T=$_POST["query_date_T"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["agent_status"])) {$agent_status=$_GET["agent_status"];}
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elseif (isset($_POST["agent_status"])) {$agent_status=$_POST["agent_status"];}
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if (isset($_GET["text_search"])) {$text_search=$_GET["text_search"];}
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elseif (isset($_POST["text_search"])) {$text_search=$_POST["text_search"];}
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else {$text_search="";}
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if (isset($_GET["amd_status"])) {$amd_status=$_GET["amd_status"];}
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elseif (isset($_POST["amd_status"])) {$amd_status=$_POST["amd_status"];}
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if (isset($_GET["amd_cause"])) {$amd_cause=$_GET["amd_cause"];}
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elseif (isset($_POST["amd_cause"])) {$amd_cause=$_POST["amd_cause"];}
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if (isset($_GET["last_X_mins"])) {$last_X_mins=$_GET["last_X_mins"];}
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elseif (isset($_POST["last_X_mins"])) {$last_X_mins=$_POST["last_X_mins"];}
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else {$last_X_mins=0;}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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else {$file_download=0;}
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if (isset($_GET["lower_limit"])) {$lower_limit=$_GET["lower_limit"];}
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elseif (isset($_POST["lower_limit"])) {$lower_limit=$_POST["lower_limit"];}
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if (isset($_GET["upper_limit"])) {$upper_limit=$_GET["upper_limit"];}
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elseif (isset($_POST["upper_limit"])) {$upper_limit=$_POST["upper_limit"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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else {$SUBMIT="";}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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else {$report_display_type="TEXT";}
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if (isset($_GET["rpt_output_type"])) {$rpt_output_type=$_GET["rpt_output_type"];}
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elseif (isset($_POST["rpt_output_type"])) {$rpt_output_type=$_POST["rpt_output_type"];}
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else {$rpt_output_type="SHOW LOGS";}
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$START_TIME=date("U");
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$NOW_DATE = date("Y-m-d");
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$last_X_mins = preg_replace('/[^0-9]/', '', $last_X_mins);
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if (!is_array($server_ip)) {$server_ip = array();}
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if (!is_array($amd_status)) {$amd_status = array();}
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if (!is_array($agent_status)) {$agent_status = array();}
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if (!is_array($amd_cause)) {$amd_cause = array();}
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if (!isset($query_date) || $last_X_mins>0) {$query_date = $NOW_DATE;}
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if (strlen($query_date_D) < 6) {$query_date_D = "00:00:00";}
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if (strlen($query_date_T) < 6) {$query_date_T = "23:59:59";}
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if (!isset($lower_limit)) {$lower_limit=1;}
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if (!isset($upper_limit)) {$upper_limit=1000;}
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if ($last_X_mins>0)
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{
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$query_date_T=date("H:i:s");
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$query_date_D=date("H:i:s", time()-(60*$last_X_mins));
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}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSallow_web_debug = $row[6];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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##### END SETTINGS LOOKUP #####
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###########################################
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$query_date = preg_replace('/[^-0-9]/', '', $query_date);
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$query_date_D = preg_replace('/[^\:0-9]/', '', $query_date_D);
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$query_date_T = preg_replace('/[^\:0-9]/', '', $query_date_T);
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$file_download = preg_replace('/[^0-9]/', '', $file_download);
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$lower_limit = preg_replace('/[^0-9]/', '', $lower_limit);
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$upper_limit = preg_replace('/[^0-9]/', '', $upper_limit);
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$rpt_output_type = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$rpt_output_type);
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# Variables filtered further down in the code
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# $server_ip
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# $amd_status
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# $amd_cause
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$text_search = preg_replace('/[^ 0-9a-zA-Z]/', '', $text_search);
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$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
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$report_display_type = preg_replace('/[^-_0-9a-zA-Z]/', '', $report_display_type);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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$text_search = preg_replace('/[^ 0-9\p{L}]/u', '', $text_search);
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$SUBMIT = preg_replace('/[^-_0-9\p{L}]/u', '', $SUBMIT);
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$report_display_type = preg_replace('/[^-_0-9\p{L}]/u', '', $report_display_type);
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}
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$stmt="SELECT selected_language,user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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$LOGuser_group = $row[1];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$master_amd_status_array=array("FAS", "FAX", "HUMAN", "INTERCEPT", "MACHINE", "NOTSURE","CALLSCREEN");
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$master_amd_cause_array=array("ANS_SIG", "CNG_SIG", "CNG_ANS_SIG", "CONERROR", "HUMAN", "INITIALSILENCE", "LOWCONFIDENCE", "LOWSCORE", "MAXWORDS", "NOTHUMAN", "PATTERN", "RINGING", "SITTONES", "SOUNDTOOSHORT", "SIGNATURE","NOAUDIODATA");
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$amd_statuses_to_print=count($master_amd_status_array);
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$amd_causes_to_print=count($master_amd_cause_array);
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$server_ip_string='|';
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$server_ip_ct = count($server_ip);
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$i=0;
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while($i < $server_ip_ct)
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{
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$server_ip[$i] = preg_replace('/[^-\.\:\_0-9\p{L}]/u', '', $server_ip[$i]);
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$server_ip_string .= "$server_ip[$i]|";
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$i++;
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}
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$server_stmt="SELECT server_ip,server_description from servers where active_asterisk_server='Y' order by server_ip asc";
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if ($DB) {echo "|$server_stmt|\n";}
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$server_rslt=mysql_to_mysqli($server_stmt, $link);
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$servers_to_print=mysqli_num_rows($server_rslt);
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$i=0;
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$LISTserverIPs=array();
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$LISTserver_names=array();
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while ($i < $servers_to_print)
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{
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$row=mysqli_fetch_row($server_rslt);
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$LISTserverIPs[$i] = $row[0];
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$LISTserver_names[$i] = $row[1];
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if (preg_match('/\-ALL/',$server_ip_string) )
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{
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$server_ip[$i] = $LISTserverIPs[$i];
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}
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$i++;
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}
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$i=0;
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$server_ips_string='|';
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$server_ip_ct = count($server_ip);
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while($i < $server_ip_ct)
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{
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$server_ip[$i] = preg_replace('/[^-\.\:\_0-9\p{L}]/u', '', $server_ip[$i]);
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if ( (strlen($server_ip[$i]) > 0) and (preg_match("/\|$server_ip[$i]\|/",$server_ip_string)) )
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{
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$server_ips_string .= "$server_ip[$i]|";
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$server_ip_SQL .= "'$server_ip[$i]',";
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$server_ipQS .= "&server_ip[]=$server_ip[$i]";
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}
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$i++;
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}
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if ( (preg_match('/\-\-ALL\-\-/',$server_ip_string) ) or ($server_ip_ct < 1) )
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{
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$server_ip_SQL = "";
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$server_rpt_string="- ALL servers ";
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if (preg_match('/\-\-ALL\-\-/',$server_ip_string)) {$server_ipQS="&server_ip[]=--ALL--";}
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}
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else
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{
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$server_ip_SQL = preg_replace('/,$/i', '',$server_ip_SQL);
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$server_ip_SQL = "and server_ip IN($server_ip_SQL)";
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$server_rpt_string="- server(s) ".preg_replace('/\|/', ", ", substr($server_ip_string, 1, -1));
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}
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if (strlen($server_ip_SQL)<3) {$server_ip_SQL="";}
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########### AMD STATUSES
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$amd_status_string='|';
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$amd_cause_string='|';
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$amd_status_ct = count($amd_status);
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$amd_cause_ct = count($amd_cause);
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$i=0;
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while($i < $amd_status_ct)
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{
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$amd_status[$i] = preg_replace("/\<|\>|\'|\"|\\\\|;/", '', $amd_status[$i]);
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$amd_status_string .= "$amd_status[$i]|";
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$i++;
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}
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$j=0;
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while($j < $amd_cause_ct)
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{
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$amd_cause[$j] = preg_replace("/\<|\>|\'|\"|\\\\|;/", '', $amd_cause[$j]);
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$amd_cause_string .= "$amd_cause[$j]|";
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$j++;
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}
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$i=0;
|
|
|
|
$i=0; $j=0;
|
|
$amd_statuses_string='|';
|
|
$amd_causes_string='|';
|
|
while($i < $amd_status_ct)
|
|
{
|
|
if ( (strlen($amd_status[$i]) > 0) and (preg_match("/\|$amd_status[$i]\|/",$amd_status_string)) )
|
|
{
|
|
$amd_statuses_string .= "$amd_status[$i]|";
|
|
$amd_statusQS .= "&amd_status[]=$amd_status[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
while ($j < $amd_cause_ct)
|
|
{
|
|
if ( (strlen($amd_cause[$j]) > 0) and (preg_match("/\|$amd_cause[$j]\|/",$amd_cause_string)) )
|
|
{
|
|
$amd_causes_string .= "$amd_cause[$j]|";
|
|
$amd_causeQS .= "&amd_cause[]=$amd_cause[$j]";
|
|
}
|
|
$j++;
|
|
}
|
|
|
|
$i=0;
|
|
while($i < $amd_status_ct)
|
|
{
|
|
$j=0;
|
|
while ($j < $amd_cause_ct)
|
|
{
|
|
if ( (strlen($amd_status[$i]) > 0) and (preg_match("/\|$amd_status[$i]\|/",$amd_status_string)) and (strlen($amd_cause[$j]) > 0) and (preg_match("/\|$amd_cause[$j]\|/",$amd_cause_string)) )
|
|
{
|
|
if ( preg_match('/\-\-ALL\-\-/',$amd_status_string) ) {$HC_subclause="";} else {$HC_subclause="amd_status='$amd_status[$i]'";}
|
|
if ( preg_match('/\-\-ALL\-\-/',$amd_cause_string) ) {$DS_subclause="";} else {$DS_subclause="amd_cause='$amd_cause[$j]'";}
|
|
if ($HC_subclause=="" || $DS_subclause=="") {$conjunction="";} else {$conjunction=" and ";}
|
|
$amd_status_SQL .= "($HC_subclause$conjunction$DS_subclause) OR";
|
|
$amd_status_SQL=preg_replace('/\(\) OR$/', '', $amd_status_SQL);
|
|
#$amd_status_SQL .= "(amd_status='$amd_status[$i]' and amd_cause='$amd_cause[$j]') OR";
|
|
}
|
|
$j++;
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$amd_status_string) ) or ($amd_status_ct < 1) )
|
|
{
|
|
$HC_rpt_string=_QXZ("ALL AMD statuses")." ";
|
|
if (preg_match('/\-\-ALL\-\-/',$amd_status_string)) {$amd_statusQS="&amd_status[]=--ALL--";}
|
|
}
|
|
else
|
|
{
|
|
$amd_statuses_string=preg_replace('/\!/', "-", $amd_statuses_string);
|
|
$HC_rpt_string="AND AMD status(es) ".preg_replace('/\|/', ", ", substr($amd_statuses_string, 1, -1));
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$amd_cause_string) ) or ($amd_cause_ct < 1) )
|
|
{
|
|
$amd_cause_SQL = "";
|
|
$DS_rpt_string=_QXZ("ALL AMD causes")." ";
|
|
if (preg_match('/\-\-ALL\-\-/',$amd_cause_string)) {$amd_causeQS="&amd_cause[]=--ALL--";}
|
|
}
|
|
else
|
|
{
|
|
#$amd_status_SQL=preg_replace('/ OR$/', '', $amd_status_SQL);
|
|
#$amd_status_SQL = preg_replace('/,$/i', '',$amd_status_SQL);
|
|
#$amd_status_SQL = "and ($amd_status_SQL)";
|
|
$amd_causes_string=preg_replace('/\!/', "-", $amd_causes_string);
|
|
$DS_rpt_string="AND AMD cause(es) ".preg_replace('/\|/', ", ", substr($amd_causes_string, 1, -1));
|
|
}
|
|
$amd_status_SQL=preg_replace('/ OR$/', '', $amd_status_SQL);
|
|
$amd_status_SQL = preg_replace('/,$/i', '',$amd_status_SQL);
|
|
$amd_status_SQL = "and ($amd_status_SQL)";
|
|
|
|
if (in_array('--ALL--',$agent_status)) {$agent_status=array("--ALL--");}
|
|
$agent_statuses_array=array();
|
|
$agent_status_SQL='';
|
|
$status_stmt="select distinct status from vicidial_campaign_statuses UNION select distinct status from vicidial_statuses order by status";
|
|
$status_rslt=mysql_to_mysqli($status_stmt, $link);
|
|
$agent_statuses_to_print=mysqli_num_rows($status_rslt);
|
|
while($status_row=mysqli_fetch_row($status_rslt))
|
|
{
|
|
array_push($agent_statuses_array, $status_row[0]);
|
|
if(in_array($status_row[0], $agent_status) || in_array("--ALL--", $agent_status))
|
|
{
|
|
$agent_status_SQL.="'$status_row[0]', ";
|
|
}
|
|
}
|
|
$agent_status_SQL=preg_replace('/,\s$/', '', $agent_status_SQL);
|
|
if (strlen($agent_status_SQL)>0) {$agent_status_SQL="and status in ($agent_status_SQL)";}
|
|
$status_rpt_string=", statuses: ".implode(', ', $agent_status);
|
|
$status_rpt_string = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$status_rpt_string);
|
|
|
|
$agent_statusQS='';
|
|
for ($i=0; $i<count($agent_status); $i++)
|
|
{
|
|
$agent_status[$i] = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$agent_status[$i]);
|
|
$agent_statusQS.="&agent_status[]=".$agent_status[$i];
|
|
}
|
|
|
|
if (strlen($text_search)>0) {$text_search_SQL="and text like '%".$text_search."%'";} else {$text_search_SQL="";}
|
|
|
|
require("screen_colors.php");
|
|
|
|
if (strlen($amd_status_SQL)<7) {$amd_status_SQL="";}
|
|
|
|
########################
|
|
$HEADER.="<HTML>\n";
|
|
$HEADER.="<HEAD>\n";
|
|
$HEADER.="<STYLE type=\"text/css\">\n";
|
|
$HEADER.="<!--\n";
|
|
$HEADER.=" .green {color: white; background-color: green}\n";
|
|
$HEADER.=" .red {color: white; background-color: red}\n";
|
|
$HEADER.=" .blue {color: white; background-color: blue}\n";
|
|
$HEADER.=" .purple {color: white; background-color: purple}\n";
|
|
$HEADER.=" audio {";
|
|
$HEADER.=" width: 100px;";
|
|
$HEADER.=" height: 14;";
|
|
$HEADER.=" }";
|
|
$HEADER.=" audio::-webkit-media-controls-volume-slider, ";
|
|
$HEADER.=" audio::-webkit-media-controls-timeline-container, ";
|
|
$HEADER.=" audio::-webkit-media-controls-time-remaining-display, ";
|
|
$HEADER.=" audio::-webkit-media-controls-timeline {";
|
|
$HEADER.=" display: none !important;";
|
|
$HEADER.=" }";
|
|
$HEADER.=" audio::-webkit-media-controls-panel {";
|
|
$HEADER.=" padding: 0 0 0 1px;";
|
|
$HEADER.=" justify-content: center; /*control panel elements are flex positioned*/";
|
|
$HEADER.=" }";
|
|
$HEADER.="-->\n";
|
|
$HEADER.=" </STYLE>\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"verticalbargraph.css\">\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"wz_jsgraphics.js\"></script>\n";
|
|
$HEADER.="<script language=\"JavaScript\" src=\"line.js\"></script>\n";
|
|
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
|
|
$MAIN.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
|
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<TABLE BORDER=0 cellspacing=5 cellpadding=5><TR><TD VALIGN=TOP align=center>\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$MAIN.=_QXZ("Date").":\n";
|
|
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
$MAIN.="<script language=\"JavaScript\">\n";
|
|
$MAIN.="var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'query_date'\n";
|
|
$MAIN.="});\n";
|
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
|
|
$MAIN.="function playAudio(audioId) {\n";
|
|
$MAIN.=" const audioPlayer = document.getElementById(audioId);\n";
|
|
$MAIN.=" audioPlayer.play();\n";
|
|
$MAIN.="}\n";
|
|
|
|
$MAIN.="</script>\n";
|
|
|
|
$MAIN.="<BR><BR><INPUT TYPE=TEXT NAME=query_date_D SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_D\">";
|
|
|
|
$MAIN.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
|
|
|
|
$MAIN.="<BR><BR>or last <input type='text' name='last_X_mins' id='last_X_mins' size=3 maxlength=3 value='$last_X_mins'> minutes";
|
|
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>"._QXZ("Server IP").":<BR/>\n";
|
|
$MAIN.="<SELECT SIZE=5 NAME=server_ip[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$server_ip_string))
|
|
{$MAIN.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL SERVERS")." --</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"--ALL--\">-- "._QXZ("ALL SERVERS")." --</option>\n";}
|
|
$o=0;
|
|
while ($servers_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$LISTserverIPs[$o]\|/",$server_ip_string))
|
|
{$MAIN.="<option selected value=\"$LISTserverIPs[$o]\">$LISTserverIPs[$o] - $LISTserver_names[$o]</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$LISTserverIPs[$o]\">$LISTserverIPs[$o] - $LISTserver_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT></TD>";
|
|
|
|
$MAIN.="<TD ROWSPAN=2 VALIGN=top align=center>"._QXZ("AMD Status").":<BR/>";
|
|
$MAIN.="<SELECT SIZE=5 NAME=amd_status[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$amd_statuses_string))
|
|
{$MAIN.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL AMD STATUSES")." --</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"--ALL--\">-- "._QXZ("ALL AMD STATUSES")." --</option>\n";}
|
|
|
|
$o=0;
|
|
while ($amd_statuses_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$master_amd_status_array[$o]\|/",$amd_statuses_string))
|
|
{$MAIN.="<option selected value=\"$master_amd_status_array[$o]\">"._QXZ("$master_amd_status_array[$o]")."</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$master_amd_status_array[$o]\">"._QXZ("$master_amd_status_array[$o]")."</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>";
|
|
$MAIN.="</TD>";
|
|
|
|
$MAIN.="<TD ROWSPAN=2 VALIGN=top align=center>"._QXZ("AMD Cause").":<BR/>";
|
|
$MAIN.="<SELECT SIZE=5 NAME=amd_cause[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$amd_causes_string))
|
|
{$MAIN.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL AMD CAUSES")." --</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"--ALL--\">-- "._QXZ("ALL AMD CAUSES")." --</option>\n";}
|
|
|
|
$o=0;
|
|
while ($amd_causes_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$master_amd_cause_array[$o]\|/",$amd_causes_string))
|
|
{$MAIN.="<option selected value=\"$master_amd_cause_array[$o]\">"._QXZ("$master_amd_cause_array[$o]")."</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$master_amd_cause_array[$o]\">"._QXZ("$master_amd_cause_array[$o]")."</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>";
|
|
$MAIN.="</TD>";
|
|
|
|
$MAIN.="<TD ROWSPAN=2 VALIGN=top align=center>"._QXZ("Agent status").":<BR/>";
|
|
$MAIN.="<SELECT SIZE=5 NAME=agent_status[] multiple>\n";
|
|
if (in_array('--ALL--',$agent_status))
|
|
{$MAIN.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL STATUSES")." --</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"--ALL--\">-- "._QXZ("ALL STATUSES")." --</option>\n";}
|
|
|
|
$o=0;
|
|
while ($agent_statuses_to_print > $o)
|
|
{
|
|
if (in_array("$agent_statuses_array[$o]",$agent_status))
|
|
{$MAIN.="<option selected value=\"$agent_statuses_array[$o]\">"._QXZ("$agent_statuses_array[$o]")."</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$agent_statuses_array[$o]\">"._QXZ("$agent_statuses_array[$o]")."</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>";
|
|
$MAIN.="</TD>";
|
|
|
|
|
|
$MAIN.="<TD ROWSPAN=2 VALIGN=top align=center>"._QXZ("Text search").":<BR/>";
|
|
$MAIN.="<input type='text' name='text_search' id='text_search' size=15 maxlength=200 value='$text_search'>\n";
|
|
$MAIN.="</TD>";
|
|
|
|
|
|
$MAIN.="<TD ROWSPAN=2 VALIGN=middle align=center>\n";
|
|
|
|
$MAIN.=_QXZ("Report type:")."<BR>";
|
|
$MAIN.="<select name='rpt_output_type'>";
|
|
if ($rpt_output_type) {$MAIN.="<option value='$rpt_output_type' selected>"._QXZ("$rpt_output_type")."</option>";}
|
|
$MAIN.="<option value='SHOW LOGS'>"._QXZ("SHOW LOGS")."</option><option value='CID COUNTS'>"._QXZ("CID COUNTS")."</option></select>\n<BR><BR>";
|
|
|
|
$MAIN.=_QXZ("Display as:")."<BR>";
|
|
$MAIN.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
|
|
$MAIN.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR><BR>";
|
|
|
|
$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'><BR/><BR/>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
if ($SUBMIT && $server_ip_ct>0) {
|
|
$stmt="SELECT amd_status, amd_cause, count(*) as ct From vicidial_vca_log where analysis_date>='$query_date $query_date_D' and analysis_date<='$query_date $query_date_T' $server_ip_SQL $amd_status_SQL $text_search_SQL $amd_cause_SQL group by amd_status, amd_cause order by amd_status, amd_cause";
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$TEXT.="<PRE><font size=2>\n";
|
|
if ($DB) {$TEXT.=$stmt."\n";}
|
|
$TEXT2="<PRE><font size=2>"; $HTML2="";
|
|
if (mysqli_num_rows($rslt)>0) {
|
|
$TEXT2.="--- "._QXZ("VCA BREAKDOWN FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string\n";
|
|
$TEXT2.="+------------+----------------------+---------+\n";
|
|
$TEXT2.="| "._QXZ("AMD STATUS",10)." | "._QXZ("AMD CAUSE",20)." | "._QXZ("COUNT",6)." |\n";
|
|
$TEXT2.="+------------+----------------------+---------+\n";
|
|
|
|
$HTML2.="<BR><table border='0' cellpadding='3' cellspacing='1'>";
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML2.="<th colspan='3'><font size='2'>"._QXZ("AMD BREAKDOWN FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string</font></th>";
|
|
$HTML2.="</tr>\n";
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML2.="<th><font size='2'>"._QXZ("AMD STATUS")."</font></th>";
|
|
$HTML2.="<th><font size='2'>"._QXZ("AMD CAUSE")."</font></th>";
|
|
$HTML2.="<th><font size='2'>"._QXZ("COUNT")."</font></th>";
|
|
$HTML2.="</tr>\n";
|
|
|
|
# $total_count=0;
|
|
$vca_breakdown=array();
|
|
while ($row=mysqli_fetch_array($rslt)) {
|
|
$array_key=$row["amd_status"]."|".$row["amd_cause"];
|
|
$vca_breakdown["$array_key"]=$row["ct"];
|
|
/*
|
|
$TEXT.="| ".sprintf("%-11s", $row["amd_status"]);
|
|
$TEXT.="| ".sprintf("%-21s", $row["amd_cause"]);
|
|
$TEXT.="| ".sprintf("%-8s", $row["ct"]);
|
|
$TEXT.="|\n";
|
|
$total_count+=$row["ct"];
|
|
$HTML.="<tr bgcolor='#".$SSstd_row2_background."'>";
|
|
$HTML.="<th><font size='2'>".$row["amd_status"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["amd_cause"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["ct"]."</font></th>";
|
|
$HTML.="</tr>\n";
|
|
*/
|
|
}
|
|
/*
|
|
$TEXT.="+------------+----------------------+---------+\n";
|
|
$TEXT.="| "._QXZ("TOTAL",33,"r")." | ".sprintf("%-8s", $total_count)."|\n";
|
|
$TEXT.="+------------+----------------------+---------+\n";
|
|
$HTML.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML.="<th colspan='2'><font size='2'>"._QXZ("TOTAL")."</font></th>";
|
|
$HTML.="<th><font size='2'>".$total_count."</font></th>";
|
|
$HTML.="</tr></table><BR><BR>\n";
|
|
*/
|
|
|
|
$cid_breakdown=array(); $no_CID_match=0;
|
|
/*
|
|
$cid_stmt="SELECT call_id, amd_status, amd_cause From vicidial_vca_log where analysis_date>='$query_date $query_date_D' and analysis_date<='$query_date $query_date_T' $server_ip_SQL $amd_status_SQL $text_search_SQL $amd_cause_SQL";
|
|
$cid_rslt=mysql_to_mysqli($cid_stmt, $link);
|
|
while ($cid_row=mysqli_fetch_row($cid_rslt))
|
|
{
|
|
$ocid_stmt="select outbound_cid from vicidial_dial_cid_log where analysis_date>='$query_date $query_date_D' and analysis_date<='$query_date $query_date_T' and caller_code='$cid_row[call_id]'";
|
|
$ocid_rslt=mysql_to_mysqli($ocid_stmt, $link);
|
|
while ($ocid_row=mysqli_fetch_array($ocid_rslt))
|
|
{
|
|
$ocid=$ocid_row["outbound_cid"];
|
|
$amd_status=$ocid_row["amd_status"]
|
|
$amd_cause=$ocid_row["amd_cause"]
|
|
$cid_array_key=$amd_status."|".$amd_cause;
|
|
$cid_breakdown["$ocid"]["$cid_array_key"]++;
|
|
}
|
|
}
|
|
*/
|
|
|
|
$rpt_stmt="SELECT DATE_FORMAT(analysis_date, '%H:%i:%s') as time, call_id, server_ip, channel, amd_status, amd_cause, text, fft_max_mean_ratio, total_detection_ms, total_collection_ms, collected_audio_ms, ROUND(time_to_decision_ms,2) as time_to_decision_ms, ROUND(last_silence_ms,2) as last_silence_ms, ROUND(nr_ms,2) as nr_ms, ROUND(fa_ms,2) as fa_ms, ROUND(asr_trans_ms,2) as asr_trans_ms, ROUND(asr_seg_ms,2) as asr_seg_ms, human_score, machine_score, dc_score, asr_confidence, asr_comp_ratio, rec_url, uniqueid from vicidial_vca_log where analysis_date>='$query_date $query_date_D' and analysis_date<='$query_date $query_date_T' $server_ip_SQL $amd_status_SQL $text_search_SQL $amd_cause_SQL order by analysis_date asc";
|
|
$rpt_rslt=mysql_to_mysqli($rpt_stmt, $link);
|
|
if ($DB) {$TEXT.=$rpt_stmt."\n";}
|
|
|
|
if ($lower_limit+999>=mysqli_num_rows($rpt_rslt)) {$upper_limit=($lower_limit+mysqli_num_rows($rpt_rslt)%1000)-1;} else {$upper_limit=$lower_limit+999;}
|
|
|
|
$TEXT.="\n\n--- "._QXZ("AMD LOG RECORDS FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string$status_rpt_string, $HC_rpt_string, $DS_rpt_string\n --- "._QXZ("RECORDS")." #$lower_limit-$upper_limit <a href=\"$PHP_SELF?SUBMIT=$SUBMIT&DB=$DB&report_display_type=$report_display_type&query_date=$query_date&query_date_D=$query_date_D&query_date_T=$query_date_T$server_ipQS$amd_statusQS$amd_causeQS&lower_limit=$lower_limit&upper_limit=$upper_limit&file_download=1\">["._QXZ("DOWNLOAD")."]</a>\n\n";
|
|
|
|
|
|
# TEXT HEADER
|
|
$carrier_rpt.="+----------+----------------------+-----------------+--------------------------+-----------+--------+----------+------------+----------------+------------------------------------------+-----------+-----------+------------+----------+--------+--------+--------+--------+------------+------------+------+------+------+----------+----------+------+---------------------------------------------------------------------------------+\n";
|
|
$carrier_rpt.="| "._QXZ("TIME",9)."| "._QXZ("VICI CALL ID",20)." | "._QXZ("SERVER IP",15)." | "._QXZ("CHANNEL",24)." | "._QXZ("LEAD ID",9)." | "._QXZ("STATUS",6)." | "._QXZ("TALK SEC",8)." |"._QXZ("AMD STATUS",11)." | "._QXZ("AMD CAUSE",14)." | "._QXZ("TEXT",40)." | "._QXZ("FFT RATIO",9)." | "._QXZ("DETECT MS",9)." | "._QXZ("COLLECT MS",10)." | "._QXZ("AUDIO MS",8)." | "._QXZ("TTD MS",6)." | "._QXZ("LS MS",6)." | "._QXZ("NR MS",6)." | "._QXZ("FA MS",6)." | "._QXZ("ASR T MS",10)." | "._QXZ("ASR S MS",10)." | "._QXZ("HS",4)." | "._QXZ("MS",4)." | "._QXZ("DCS",4)." | "._QXZ("ASR CONF",8)." | "._QXZ("ASR COMP",8)." | "._QXZ("PLAY",4)." | "._QXZ("RECORDING",79)." |\n";
|
|
$carrier_rpt.="+----------+----------------------+-----------------+--------------------------+-----------+--------+----------+------------+----------------+------------------------------------------+-----------+-----------+------------+----------+--------+--------+--------+--------+------------+------------+------+------+------+----------+----------+------+---------------------------------------------------------------------------------+\n";
|
|
|
|
# CSV HEADER
|
|
$CSV_text="\""._QXZ("TIME")."\",\""._QXZ("VICI CALL ID")."\",\""._QXZ("SERVER IP")."\",\""._QXZ("CHANNEL")."\",\""._QXZ("LEAD ID")."\",\""._QXZ("STATUS")."\",\""._QXZ("TALK TIME")."\",\""._QXZ("AMD STATUS")."\",\""._QXZ("AMD CAUSE")."\",\""._QXZ("TEXT")."\",\""._QXZ("FFT RATIO")."\",\""._QXZ("DETECTION MS")."\",\""._QXZ("COLLECTION MS")."\",\""._QXZ("AUDIO MS")."\",\""._QXZ("TIME TILL DECISION MS")."\",\""._QXZ("LAST SILENCE MS")."\",\""._QXZ("NOISE REDUCTION MS")."\",\""._QXZ("FREQUENCY ANALYSIS MS")."\",\""._QXZ("ASR TRANSCRIPTION MS")."\",\""._QXZ("ASR SEGMENTS MS")."\",\""._QXZ("HUMAN SCORE")."\",\""._QXZ("MACHINE SCORE")."\",\""._QXZ("DC SCORE")."\",\""._QXZ("ASR CONF")."\",\""._QXZ("ASR COMP")."\",\""._QXZ("RECORDING")."\"\n";
|
|
|
|
# HTML HEADER
|
|
$HTML.="<table cellpadding='3' cellspacing='1' style='border: 1px solid black;'>";
|
|
$HTML.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML.="<th colspan='17'><font size='2'>"._QXZ("VCA LOG RECORDS FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string$status_rpt_string, $HC_rpt_string, $DS_rpt_string\n --- "._QXZ("RECORDS")." #$lower_limit-$upper_limit</font></th>";
|
|
$HTML.="<th colspan='2'><font size='2'><a href=\"$PHP_SELF?SUBMIT=$SUBMIT&DB=$DB&report_display_type=$report_display_type&query_date=$query_date&query_date_D=$query_date_D&query_date_T=$query_date_T$server_ipQS$amd_statusQS$amd_causeQS&lower_limit=$lower_limit&upper_limit=$upper_limit&file_download=1\">["._QXZ("DOWNLOAD")."]</a></font></th>";
|
|
$HTML.="</tr>\n";
|
|
$HTML.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML.="<th><font size='2'>"._QXZ("TIME")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("VICI CALL ID")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("SERVER IP")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("CHANNEL")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("LEAD ID")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("STATUS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("TALK SEC")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("AMD STATUS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("AMD CAUSE")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("TEXT")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("FFT RATIO")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("DETECTION MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("COLLECTION MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("AUDIO MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("TTD MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("LAST SILENCE MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("NR MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("FA MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("ASR T MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("ASR S MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("HS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("MS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("DCS")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("ASR CONF")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("ASR COMP")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("PLAY")."</font></th>";
|
|
$HTML.="<th><font size='2'>"._QXZ("REC URL")."</font></th>";
|
|
$HTML.="</tr>\n";
|
|
|
|
$j=1;
|
|
for ($i=1; $i<=mysqli_num_rows($rpt_rslt); $i++) {
|
|
$row=mysqli_fetch_array($rpt_rslt);
|
|
|
|
$lead_id = 0;
|
|
$pattern = "/(.{10})$/";
|
|
if (preg_match($pattern, $row["call_id"], $matches))
|
|
{
|
|
$last_10_chars = $matches[1];
|
|
$lead_id = intval($last_10_chars);
|
|
}
|
|
|
|
if (strlen($agent_status_SQL)>0)
|
|
{
|
|
$stmt2="SELECT status, talk_sec from vicidial_agent_log where lead_id = $lead_id $agent_status_SQL and talk_epoch >= UNIX_TIMESTAMP('$query_date $query_date_D') and talk_epoch <= UNIX_TIMESTAMP('$query_date $query_date_T') and uniqueid=$row[uniqueid];";
|
|
$rslt2=mysql_to_mysqli($stmt2, $link);
|
|
$matching_row=mysqli_num_rows($rslt2);
|
|
if ($DB) {$TEXT.=$stmt2." (".strlen($agent_status_SQL).", $matching_row)\n";}
|
|
$channel=$row["channel"];
|
|
$status=''; $talk_sec='';
|
|
while ($row2=mysqli_fetch_array($rslt2))
|
|
{
|
|
$status=$row2["status"];
|
|
$talk_sec=$row2["talk_sec"];
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$matching_row=0;
|
|
}
|
|
$valid_row=(strlen($agent_status_SQL)>0 && !in_array('--ALL--', $agent_status) && $matching_row==0 ? 0 : 1);
|
|
|
|
if ($valid_row>0)
|
|
{
|
|
# CSV ROW
|
|
if ($rpt_output_type=="CID COUNTS")
|
|
{
|
|
$ocid_stmt="select outbound_cid from vicidial_dial_cid_log where call_date>='$query_date $query_date_D' and call_date<='$query_date $query_date_T' and caller_code='$row[call_id]'";
|
|
$ocid_rslt=mysql_to_mysqli($ocid_stmt, $link);
|
|
if (mysqli_num_rows($ocid_rslt)==0) {$no_CID_match++;}
|
|
while ($ocid_row=mysqli_fetch_array($ocid_rslt))
|
|
{
|
|
$ocid=$ocid_row["outbound_cid"];
|
|
$cid_array_key=$row["amd_status"]."|".$row["amd_cause"];
|
|
$cid_breakdown["$ocid"]["$cid_array_key"]++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$CSV_text.="\"".$row["time"]."\",\"".$row["call_id"]."\",\"".$row["server_ip"]."\",\"".$row["channel"]."\",\"".$lead_id."\",\"".$status."\",\"".$talk_sec."\",\"".$row["amd_status"]."\",\"".$row["amd_cause"]."\",\"".$row["text"]."\",\"".$row["fft_max_mean_ratio"]."\",\"".$row["total_detection_ms"]."\",\"".$row["total_collection_ms"]."\",\"".$row["collected_audio_ms"]."\",\"".$row["time_to_decision_ms"]."\",\"".$row["last_silence_ms"]."\",\"".$row["nr_ms"]."\",\"".$row["fa_ms"]."\",\"".$row["asr_trans_ms"]."\",\"".$row["asr_seg_ms"]."\",\"".$row["human_score"]."\",\"".$row["machine_score"]."\",\"".$row["dc_score"]."\",\"".$row["asr_confidence"]."\",\"".$row["asr_comp_ratio"]."\",\"".$row["rec_url"]."\"\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$array_key=$row["amd_status"]."|".$row["amd_cause"];
|
|
$vca_breakdown["$array_key"]--;
|
|
}
|
|
|
|
if ($valid_row>0 && $j>=$lower_limit && $j<=$upper_limit && $rpt_output_type=="SHOW LOGS") {
|
|
$rec_link=$row["rec_url"];
|
|
if (strlen($row["channel"])>27) {$row["channel"]=substr($row["channel"],0,27)."...";}
|
|
if (strlen($row["text"])>37) {$row["text"]=substr($row["text"],0,37)."...";}
|
|
#if (strlen($row["rec_url"])>27) {$row["rec_url"]=substr($row["rec_url"],0,27)."...";}
|
|
|
|
$playLink1 = "<a href='#' onclick='event.preventDefault();playAudio(\"".$row["call_id"]."\"); return false;'>";
|
|
$playLink2 = "</a><audio id='".$row["call_id"]."' src='".$rec_link."'></audio>";
|
|
|
|
$recLink1 = "<a href='$row[rec_url]' download>";
|
|
$recLink2 = "</a>";
|
|
|
|
$leadLink1 = "<A HREF=\"admin_modify_lead.php?lead_id=$lead_id\" onclick=\"javascript:window.open('admin_modify_lead.php?lead_id=$lead_id', '_blank');return false;\">";
|
|
$leadLink2 = "</a>";
|
|
|
|
# TEXT ROW
|
|
$carrier_rpt.="| ".sprintf("%-9s", $row["time"]);
|
|
$carrier_rpt.="| ".sprintf("%-21s", $row["call_id"]);
|
|
$carrier_rpt.="| ".sprintf("%-16s", $row["server_ip"]);
|
|
$carrier_rpt.="| ".sprintf("%-25s", $row["channel"]);
|
|
$carrier_rpt.="| ".$leadLink1.sprintf("%-10s", $lead_id).$leadLink2;
|
|
$carrier_rpt.="| ".sprintf("%-7s", $status);
|
|
$carrier_rpt.="| ".sprintf("%-9s", $talk_sec);
|
|
$carrier_rpt.="| ".sprintf("%-11s", $row["amd_status"]);
|
|
$carrier_rpt.="| ".sprintf("%-15s", $row["amd_cause"]);
|
|
$carrier_rpt.="| ".sprintf("%-41s", $row["text"]);
|
|
$carrier_rpt.="| ".sprintf("%-10s", $row["fft_max_mean_ratio"]);
|
|
$carrier_rpt.="| ".sprintf("%-10s", $row["total_detection_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-11s", $row["total_collection_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-9s", $row["collected_audio_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-7s", $row["time_to_decision_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-7s", $row["last_silence_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-7s", $row["nr_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-7s", $row["fa_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-11s", $row["asr_trans_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-11s", $row["asr_seg_ms"]);
|
|
$carrier_rpt.="| ".sprintf("%-5s", $row["human_score"]);
|
|
$carrier_rpt.="| ".sprintf("%-5s", $row["machine_score"]);
|
|
$carrier_rpt.="| ".sprintf("%-5s", $row["dc_score"]);
|
|
$carrier_rpt.="| ".sprintf("%-9s", $row["asr_confidence"]);
|
|
$carrier_rpt.="| ".sprintf("%-9s", $row["asr_comp_ratio"]);
|
|
$carrier_rpt.="| ".$playLink1.sprintf("%-4s", "PLAY").$playLink2.' ';
|
|
$carrier_rpt.="| ".$recLink1.sprintf("%-79s", $row["rec_url"]).$recLink2.' ';
|
|
$carrier_rpt.="|\n";
|
|
|
|
# HTML ROW
|
|
$HTML.="<tr bgcolor='#".$SSstd_row2_background."'>";
|
|
$HTML.="<th><font size='2'>".$row["time"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["call_id"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["server_ip"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["channel"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$leadLink1.$lead_id.$leadLink2."</font></th>";
|
|
$HTML.="<th><font size='2'>".$status."</font></th>";
|
|
$HTML.="<th><font size='2'>".$talk_sec."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["amd_status"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["amd_cause"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["text"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["fft_max_mean_ratio"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["total_detection_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["total_collection_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["collected_audio_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["time_to_decision_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["last_silence_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["nr_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["fa_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["asr_trans_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["asr_seg_ms"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["human_score"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["machine_score"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["dc_score"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["asr_confidence"]."</font></th>";
|
|
$HTML.="<th><font size='2'>".$row["asr_comp_ratio"]."</font></th>";
|
|
$HTML.="<th>".$playLink1."PLAY".$playLink2."</th>";
|
|
$HTML.="<th>".$recLink1.$row["rec_url"].$recLink2."</th>";
|
|
$HTML.="</tr>\n";
|
|
}
|
|
$j+=$valid_row;
|
|
}
|
|
|
|
if ($rpt_output_type=="SHOW LOGS")
|
|
{
|
|
$carrier_rpt.="+----------+----------------------+-----------------+--------------------------+-----------+--------+----------+------------+----------------+------------------------------------------+-----------+-----------+------------+----------+--------+--------+--------+--------+------------+------------+------+------+------+----------+----------+------+---------------------------------------------------------------------------------+\n";
|
|
|
|
$total_count=0;
|
|
foreach ($vca_breakdown as $status_cause => $ct)
|
|
{
|
|
if ($ct>0)
|
|
{
|
|
$sc_array=explode("|", $status_cause);
|
|
$TEXT2.="| ".sprintf("%-11s", $sc_array[0]);
|
|
$TEXT2.="| ".sprintf("%-21s", $sc_array[1]);
|
|
$TEXT2.="| ".sprintf("%-8s", $ct);
|
|
$TEXT2.="|\n";
|
|
$total_count+=$ct;
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row2_background."'>";
|
|
$HTML2.="<th><font size='2'>".$sc_array[0]."</font></th>";
|
|
$HTML2.="<th><font size='2'>".$sc_array[1]."</font></th>";
|
|
$HTML2.="<th><font size='2'>".$ct."</font></th>";
|
|
$HTML2.="</tr>\n";
|
|
}
|
|
}
|
|
$TEXT2.="+------------+----------------------+---------+\n";
|
|
$TEXT2.="| "._QXZ("TOTAL",33,"r")." | ".sprintf("%-8s", $total_count)."|\n";
|
|
$TEXT2.="+------------+----------------------+---------+\n";
|
|
$TEXT2.="</font></PRE>\n";
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML2.="<th colspan='2'><font size='2'>"._QXZ("TOTAL")."</font></th>";
|
|
$HTML2.="<th><font size='2'>".$total_count."</font></th>";
|
|
$HTML2.="</tr></table><BR><BR>\n";
|
|
|
|
$carrier_rpt_hf="";
|
|
$ll=$lower_limit-1000;
|
|
$HTML.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
if ($ll>=1) {
|
|
$carrier_rpt_hf.="<a href=\"$PHP_SELF?SUBMIT=$SUBMIT&DB=$DB&report_display_type=$report_display_type&query_date=$query_date&query_date_D=$query_date_D&query_date_T=$query_date_T$server_ipQS$amd_statusQS$amd_causeQS$agent_statusQS&lower_limit=$ll\">[<<< "._QXZ("PREV")." 1000 "._QXZ("records")."]</a>";
|
|
$HTML.="<td align='left' colspan='10'><font size='2'><a href=\"$PHP_SELF?SUBMIT=$SUBMIT&DB=$DB&report_display_type=$report_display_type&query_date=$query_date&query_date_D=$query_date_D&query_date_T=$query_date_T$server_ipQS$amd_statusQS$amd_causeQS$agent_statusQS&lower_limit=$ll\">[<<< "._QXZ("PREV")." 1000 "._QXZ("records")."]</a></font></th>";
|
|
} else {
|
|
$carrier_rpt_hf.=sprintf("%-23s", " ");
|
|
$HTML.="<th colspan='10'> </th>";
|
|
}
|
|
$carrier_rpt_hf.=sprintf("%-264s", " ");
|
|
if (($lower_limit+1000)<$total_count) { # mysqli_num_rows($rpt_rslt) -> $total_count
|
|
if ($upper_limit+1000>=$total_count) {$max_limit=$total_count-$upper_limit;} else {$max_limit=1000;} # mysqli_num_rows($rpt_rslt) -> $total_count
|
|
$carrier_rpt_hf.="<a href=\"$PHP_SELF?SUBMIT=$SUBMIT&DB=$DB&report_display_type=$report_display_type&query_date=$query_date&query_date_D=$query_date_D&query_date_T=$query_date_T$server_ipQS$amd_statusQS$amd_causeQS$agent_statusQS&lower_limit=".($lower_limit+1000)."\">["._QXZ("NEXT")." $max_limit "._QXZ("records")." >>>]</a>";
|
|
$HTML.="<td align='right' colspan='9'><font size='2'><a href=\"$PHP_SELF?SUBMIT=$SUBMIT&DB=$DB&report_display_type=$report_display_type&query_date=$query_date&query_date_D=$query_date_D&query_date_T=$query_date_T$server_ipQS$amd_statusQS$amd_causeQS$agent_statusQS&lower_limit=".($lower_limit+1000)."\">["._QXZ("NEXT")." $max_limit "._QXZ("records")." >>>]</a></font></th>";
|
|
} else {
|
|
$carrier_rpt_hf.=sprintf("%23s", " ");
|
|
$HTML.="<th colspan='9'> </th>";
|
|
}
|
|
$carrier_rpt_hf.="\n";
|
|
$TEXT.=$carrier_rpt_hf.$carrier_rpt.$carrier_rpt_hf;
|
|
$HTML.="</tr></table>";
|
|
}
|
|
else
|
|
{
|
|
$HTML=""; $TEXT="";
|
|
$TEXT2="<PRE><font size=2>";
|
|
$TEXT2.="--- "._QXZ("CID BREAKDOWN FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string\n";
|
|
$TEXT2.="+------------+------------+----------------------+---------+\n";
|
|
$TEXT2.="| "._QXZ("CALLER ID",10)." | "._QXZ("AMD STATUS",10)." | "._QXZ("AMD CAUSE",20)." | "._QXZ("COUNT",6)." |\n";
|
|
$TEXT2.="+------------+------------+----------------------+---------+\n";
|
|
|
|
$HTML2="<BR><table border='0' cellpadding='3' cellspacing='1'>";
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML2.="<th colspan='4'><font size='2'>"._QXZ("CID BREAKDOWN FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string</font></th>";
|
|
$HTML2.="</tr>\n";
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML2.="<th><font size='2'>"._QXZ("CALLER ID")."</font></th>";
|
|
$HTML2.="<th><font size='2'>"._QXZ("AMD STATUS")."</font></th>";
|
|
$HTML2.="<th><font size='2'>"._QXZ("AMD CAUSE")."</font></th>";
|
|
$HTML2.="<th><font size='2'>"._QXZ("COUNT")."</font></th>";
|
|
$HTML2.="</tr>\n";
|
|
|
|
$total_count=0;
|
|
ksort($cid_breakdown);
|
|
|
|
foreach ($cid_breakdown as $caller_id => $amd_statuses)
|
|
{
|
|
ksort($amd_statuses);
|
|
# $cid_breakdown["$ocid"]["$cid_array_key"]++;
|
|
foreach ($amd_statuses as $code => $ct)
|
|
{
|
|
$cid_array=explode("|", $code);
|
|
|
|
$TEXT2.="| ".sprintf("%-11s", $caller_id);
|
|
$TEXT2.="| ".sprintf("%-11s", $cid_array[0]);
|
|
$TEXT2.="| ".sprintf("%-21s", $cid_array[1]);
|
|
$TEXT2.="| ".sprintf("%-8s", $ct);
|
|
$TEXT2.="|\n";
|
|
$total_count+=$ct;
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row2_background."'>";
|
|
$HTML2.="<th><font size='2'>".$caller_id."</font></th>";
|
|
$HTML2.="<th><font size='2'>".$cid_array[0]."</font></th>";
|
|
$HTML2.="<th><font size='2'>".$cid_array[1]."</font></th>";
|
|
$HTML2.="<th><font size='2'>".$ct."</font></th>";
|
|
$HTML2.="</tr>\n";
|
|
|
|
}
|
|
}
|
|
$TEXT2.="+------------+------------+----------------------+---------+\n";
|
|
$TEXT2.="| "._QXZ("TOTAL",46,"r")." | ".sprintf("%-8s", $total_count)."|\n";
|
|
$TEXT2.="+------------+------------+----------------------+---------+\n";
|
|
$TEXT2.="</font></PRE>\n";
|
|
$HTML2.="<tr bgcolor='#".$SSstd_row1_background."'>";
|
|
$HTML2.="<th colspan='3'><font size='2'>"._QXZ("TOTAL")."</font></th>";
|
|
$HTML2.="<th><font size='2'>".$total_count."</font></th>";
|
|
$HTML2.="</tr></table><BR><BR>\n";
|
|
}
|
|
|
|
} else {
|
|
$TEXT.="*** "._QXZ("NO RECORDS FOUND")." ***\n";
|
|
$HTML.="*** "._QXZ("NO RECORDS FOUND")." ***\n";
|
|
}
|
|
$TEXT.="</font></PRE>\n";
|
|
|
|
if ($report_display_type=="HTML") {
|
|
$MAIN.=$HTML2.$HTML;
|
|
} else {
|
|
$MAIN.=$TEXT2.$TEXT;
|
|
}
|
|
|
|
$MAIN.="</form></BODY></HTML>\n";
|
|
|
|
|
|
}
|
|
if ($file_download>0) {
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_VCA_log_report_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
} else {
|
|
echo $HEADER;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$END_TIME=date("U");
|
|
|
|
#print "Total run time: ".($END_TIME-$START_TIME);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
?>
|