mattf
b87a7806ee
Fix for rare parked call hangup issue git-svn-id: svn://192.168.202.10@2648 3d104415-ff17-0410-8863-d5cf3c621b8a
994 lines
45 KiB
PHP
994 lines
45 KiB
PHP
<?php
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# AST_chat_log_report.php
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#
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# Copyright (C) 2016 Matt Florell <vicidial@gmail.com>, Joe Johnson <freewermadmin@gmail.com> LICENSE: AGPLv2
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#
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# This is the report page where you can view report information of any of the dialer's chats. The web page will
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# display the information about the chat, including the start time and participants, and will also provide links
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# allowing you to download transcripts of any chat you wish, based on your account permissions.
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#
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# CHANGES
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#
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# 150608-0647 First build
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# 160108-2300 - Changed some mysqli_query to mysql_to_mysqli for consistency
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# 161217-0820 - Added chat-type to allow for multi-user internal chat sessions
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["inbound_group"])) {$inbound_group=$_GET["inbound_group"];}
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elseif (isset($_POST["inbound_group"])) {$inbound_group=$_POST["inbound_group"];}
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if (isset($_GET["users"])) {$users=$_GET["users"];}
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elseif (isset($_POST["users"])) {$users=$_POST["users"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["text_search"])) {$text_search=$_GET["text_search"];}
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elseif (isset($_POST["text_search"])) {$text_search=$_POST["text_search"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["chat_log_type"])) {$chat_log_type=$_GET["chat_log_type"];}
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elseif (isset($_POST["chat_log_type"])) {$chat_log_type=$_POST["chat_log_type"];}
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if (isset($_GET["download_chat_id"])) {$download_chat_id=$_GET["download_chat_id"];}
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elseif (isset($_POST["download_chat_id"])) {$download_chat_id=$_POST["download_chat_id"];}
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if (isset($_GET["download_chat_subid"])) {$download_chat_subid=$_GET["download_chat_subid"];}
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elseif (isset($_POST["download_chat_subid"])) {$download_chat_subid=$_POST["download_chat_subid"];}
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if (isset($_GET["download_user"])) {$download_user=$_GET["download_user"];}
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elseif (isset($_POST["download_user"])) {$download_user=$_POST["download_user"];}
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if (isset($_GET["download_manager"])) {$download_manager=$_GET["download_manager"];}
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elseif (isset($_POST["download_manager"])) {$download_manager=$_POST["download_manager"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$report_name = 'Agent-Manager Chat Log';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$i=0;
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$users_string='|';
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$users_ct = count($users);
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while($i < $users_ct)
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{
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$users_string .= "$users[$i]|";
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$i++;
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}
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$i=0;
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$user_group_string='|';
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$user_group_ct = count($user_group);
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while($i < $users_ct)
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{
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$user_group_string .= "$user_group[$i]|";
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$i++;
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}
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$i=0;
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$inbound_group_string='|';
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$inbound_group_ct = count($inbound_group);
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while($i < $users_ct)
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{
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$inbound_group_string .= "$inbound_group[$i]|";
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$i++;
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}
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$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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#if (preg_match('/\-ALL/',$group_string) )
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# {$group[$i] = $groups[$i];}
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$i++;
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}
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$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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# if (preg_match('/\-ALL/',$user_group_string)) {$user_group[$i]=$row[0];}
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$i++;
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}
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$stmt="select group_id from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL where group_handling='CHAT' order by group_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$inbound_groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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$inbound_groups_string='|';
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while ($i < $inbound_groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$inbound_groups[$i] =$row[0];
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$inbound_groups_string .= "$inbound_groups[$i]|";
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$i++;
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}
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$stmt="select user, full_name from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$users_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $users_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$user_list[$i]=$row[0];
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$user_names[$i]=$row[1];
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if ($all_users) {$user_list[$i]=$row[0];}
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$i++;
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}
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$i=0;
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$user_string='|';
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$user_ct = count($users);
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while($i < $user_ct)
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{
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$user_string .= "$users[$i]|";
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# $user_SQL .= "'$users[$i]',";
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$user_SQL .= " selected_agents like '%|".$users[$i]."|%' or ";
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$customer_user_SQL .= "'".$users[$i]."',";
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$userQS .= "&users[]=$users[$i]";
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$i++;
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}
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if ( (preg_match('/\-\-ALL\-\-/',$user_string) ) or ($user_ct < 1) )
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{$user_SQL = ""; $customer_user_SQL = "";}
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else
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{
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# $user_string=preg_replace("/^\||\|$/", "", $user_string);
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$ASCII_rpt_header.=" Agents: ".preg_replace("/\|/", ", ", $user_string);
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$user_SQL = preg_replace('/ or $/i', '',$user_SQL);
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|
$customer_user_SQL = preg_replace('/,$/i', '',$customer_user_SQL);
|
|
# $user_agent_log_SQL = "and vicidial_agent_log.user IN($user_SQL)";
|
|
$user_SQL = "and ($user_SQL or selected_agents='|')";
|
|
$customer_user_SQL = "and chat_creator in($customer_user_SQL)";
|
|
$ASCII_border_header.="----------------------------------------------------+";
|
|
$ASCII_header .=" ".sprintf("%-50s", "SELECTED AGENTS")." |";
|
|
$GRAPH_header.="<th class='column_header grey_graph_cell'>SELECTED AGENTS</th>";
|
|
}
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group_string .= "$user_group[$i]|";
|
|
# $user_group_SQL .= "'$user_group[$i]',";
|
|
$user_group_SQL .= " selected_user_groups like '%|".$user_group[$i]."|%' or ";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{$user_group_SQL = "";}
|
|
else
|
|
{
|
|
# $user_group_string=preg_replace("/^\||\|$/", "", $user_group_string);
|
|
$ASCII_rpt_header.=" User groups: ".preg_replace("/\|/", ", ", $user_group_string);
|
|
$user_group_SQL = preg_replace('/ or $/i', '',$user_group_SQL);
|
|
# $user_group_agent_log_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
|
|
$user_group_SQL = "and ($user_group_SQL or selected_user_groups='|')";
|
|
$ASCII_border_header.="----------------------------------------------------+";
|
|
$ASCII_header .=" ".sprintf("%-50s", "SELECTED USER GROUPS")." |";
|
|
$GRAPH_header.="<th class='column_header grey_graph_cell'>SELECTED USER GROUPS</th>";
|
|
}
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($group);
|
|
while($i < $group_ct)
|
|
{
|
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
# $group_SQL .= "'$group[$i]',";
|
|
$group_SQL .= " selected_campaigns like '%|".$group[$i]."|%' or ";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{$group_SQL = "";}
|
|
else
|
|
{
|
|
# $group_string=preg_replace("/^\||\|$/", "", $group_string);
|
|
$ASCII_rpt_header.=" Campaigns: ".preg_replace("/\|/", ", ", $group_string);
|
|
$group_SQL = preg_replace('/ or $/i', '',$group_SQL);
|
|
$group_SQL = "and ($group_SQL or selected_campaigns='|')";
|
|
$ASCII_border_header.="----------------------------------------------------+";
|
|
$ASCII_header .=" ".sprintf("%-50s", "SELECTED CAMPAIGNS")." |";
|
|
$GRAPH_header.="<th class='column_header grey_graph_cell'>SELECTED CAMPAIGNS</th>";
|
|
}
|
|
|
|
$i=0;
|
|
$inbound_group_string='|';
|
|
$inbound_group_ct = count($inbound_group);
|
|
while($i < $inbound_group_ct)
|
|
{
|
|
if ( (preg_match("/ $inbound_group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$inbound_group_string .= "$inbound_group[$i]|";
|
|
$inbound_group_SQL .= "'$inbound_group[$i]',";
|
|
$inbound_groupQS .= "&inbound_group[]=$inbound_group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
if ( (preg_match('/\-\-ALL\-\-/',$inbound_group_string) ) or ($inbound_group_ct < 1) )
|
|
{$inbound_group_SQL = "";}
|
|
else
|
|
{
|
|
# $group_string=preg_replace("/^\||\|$/", "", $group_string);
|
|
$ASCII_rpt_header.="Inbound groups: ".preg_replace("/\|/", ", ", $inbound_group_string);
|
|
$inbound_group_SQL = preg_replace('/,$/i', '',$inbound_group_SQL);
|
|
$inbound_group_SQL = "and group_id in ($inbound_group_SQL)";
|
|
$ASCII_border_header.="----------------------------------------------------+";
|
|
$ASCII_header .=" ".sprintf("%-50s", "SELECTED INBOUND GROUPS")." |";
|
|
$GRAPH_header.="<th class='column_header grey_graph_cell'>SELECTED INBOUND GROUPS</th>";
|
|
}
|
|
|
|
|
|
# Gather chat IDs containing text search value
|
|
if ($text_search) {
|
|
$matching_text_chats=array();
|
|
if ($chat_log_type=="INTERNAL") {
|
|
$text_stmt="select distinct manager_chat_id from vicidial_manager_chat_log_archive where message like '%".mysqli_real_escape_string($link, $text_search)."%'";
|
|
} else {
|
|
$text_stmt="select distinct chat_id from vicidial_chat_log_archive where message like '%".mysqli_real_escape_string($link, $text_search)."%'";
|
|
}
|
|
if ($DB) {echo "$text_stmt<BR>\n";}
|
|
$text_rslt=mysql_to_mysqli($text_stmt, $link);
|
|
while ($text_row=mysqli_fetch_row($text_rslt)) {
|
|
array_push($matching_text_chats, $text_row[0]);
|
|
}
|
|
if ($chat_log_type=="INTERNAL") {
|
|
$matching_text_SQL=" and manager_chat_id in ('".implode("','", $matching_text_chats)."') ";
|
|
} else {
|
|
$matching_text_SQL=" and chat_id in ('".implode("','", $matching_text_chats)."') ";
|
|
}
|
|
$matching_text_subid_SQL=" and message like '%".mysqli_real_escape_string($link, $text_search)."%' ";
|
|
}
|
|
|
|
if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>\n";}
|
|
|
|
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB&show_percentages=$show_percentages";
|
|
|
|
$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
$HTML_head.="<HTML>\n";
|
|
$HTML_head.="<HEAD>\n";
|
|
$HTML_head.="<STYLE type=\"text/css\">\n";
|
|
$HTML_head.="<!--\n";
|
|
$HTML_head.=" .green {color: white; background-color: green}\n";
|
|
$HTML_head.=" .red {color: white; background-color: red}\n";
|
|
$HTML_head.=" .blue {color: white; background-color: blue}\n";
|
|
$HTML_head.=" .purple {color: white; background-color: purple}\n";
|
|
$HTML_head.="-->\n";
|
|
$HTML_head.=" </STYLE>\n";
|
|
|
|
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function ToggleSpan(spanID) {\n";
|
|
$HTML_text.=" if (document.getElementById(spanID).style.display == 'none') {\n";
|
|
$HTML_text.=" document.getElementById(spanID).style.display = 'block';\n";
|
|
$HTML_text.=" } else {\n";
|
|
$HTML_text.=" document.getElementById(spanID).style.display = 'none';\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HTML_head.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
|
|
# require("admin_header.php");
|
|
|
|
$HTML_text.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
|
|
|
$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$HTML_text.="<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function openNewWindow(url)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'query_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'end_date'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string)) {$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>"._QXZ("Inbound Groups").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=inbound_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$inbound_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL INBOUND GROUPS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL INBOUND GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($inbound_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$inbound_groups[$o]\|/i",$inbound_group_string)) {$HTML_text.="<option selected value=\"$inbound_groups[$o]\">$inbound_groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$inbound_groups[$o]\">$inbound_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>"._QXZ("User Groups").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/$user_groups[$o]\|/i",$user_group_string)) {$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP>"._QXZ("Users").": <BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=users[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$users_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USERS")." --</option>\n";}
|
|
$o=0;
|
|
while ($users_to_print > $o)
|
|
{
|
|
if (preg_match("/$user_list[$o]\|/i",$users_string)) {$HTML_text.="<option selected value=\"$user_list[$o]\">$user_list[$o] - $user_names[$o]</option>\n";}
|
|
else {$HTML_text.="<option value=\"$user_list[$o]\">$user_list[$o] - $user_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>\n";
|
|
$HTML_text.="<TD VALIGN=TOP>";
|
|
$HTML_text.=_QXZ("Chat type").": <BR>";
|
|
$HTML_text.="<SELECT NAME='chat_log_type'>\n";
|
|
if ($chat_log_type) {
|
|
$HTML_text.="<option value=\"$chat_log_type\" selected>-- "._QXZ("$chat_log_type")." --</option>";
|
|
}
|
|
$HTML_text.="<option value=\"INTERNAL\">-- "._QXZ("INTERNAL")." --</option>\n";
|
|
$HTML_text.="<option value=\"CUSTOMER\">-- "._QXZ("CUSTOMER")." --</option>\n";
|
|
$HTML_text.="</SELECT>\n<BR><BR>";
|
|
$HTML_text.=_QXZ("Chat text").":<BR>";
|
|
$HTML_text.="<textarea name='text_search' rows='3' cols='20'>$text_search</textarea><BR><BR>";
|
|
$HTML_text.=_QXZ("Display as").":<BR>";
|
|
$HTML_text.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$HTML_text.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select><BR><BR>\n";
|
|
$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>$NWB#agent_performance_detail$NWE\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP> ";
|
|
|
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
$HTML_text.="</FONT>\n";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
|
|
$HTML_text.="</FORM>\n\n";
|
|
|
|
|
|
$HTML_text.="<PRE><FONT SIZE=2>\n";
|
|
|
|
if (!$group)
|
|
{
|
|
$HTML_text.="\n";
|
|
$HTML_text.=_QXZ("PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT")."\n";
|
|
$HTML_text.=" "._QXZ("NOTE: stats taken from shift specified")."\n";
|
|
}
|
|
else
|
|
{
|
|
if ($shift == 'AM') {
|
|
$time_BEGIN=$AM_shift_BEGIN;
|
|
$time_END=$AM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
|
|
}
|
|
if ($shift == 'PM') {
|
|
$time_BEGIN=$PM_shift_BEGIN;
|
|
$time_END=$PM_shift_END;
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
|
}
|
|
if ($shift == 'ALL') {
|
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
|
}
|
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
|
$query_date_END = "$end_date $time_END";
|
|
|
|
$HTML_text.=_QXZ("Agent/Manager Chat Log Report",47)." $NOW_TIME\n";
|
|
|
|
$HTML_text.=_QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
|
$HTML_text.="---------- "._QXZ("$chat_log_type CHAT LOG Details")." -------------<a name='rpt_anchor'>\n\n";
|
|
|
|
|
|
if ($chat_log_type=="INTERNAL") {
|
|
$stmt="select * from vicidial_manager_chats_archive where chat_start_date>='$query_date 00:00:00' and chat_start_date<='$end_date 23:59:59' $user_SQL$matching_text_SQL order by chat_start_date asc";
|
|
if ($DB) {echo "$stmt<BR>\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if (mysqli_num_rows($rslt)>0)
|
|
{
|
|
$ASCII_text.="$ASCII_rpt_header\n";
|
|
if ($DB) {$ASCII_text.=$stmt."\n";}
|
|
if ($DB) {$GRAPH_text.=$stmt."\n";}
|
|
$ASCII_border="+---------+---------------------+-----------+------------+---------+$ASCII_border_header\n";
|
|
$ASCII_header="| "._QXZ("CHAT ID",7)." | "._QXZ("CHAT START DATE",19)." | "._QXZ("CHAT TYPE",9)." | "._QXZ("STARTED BY",10)." | "._QXZ("REPLIES",7)." |$ASCII_header\n";
|
|
$ASCII_text.=$ASCII_border.$ASCII_header.$ASCII_border;
|
|
|
|
$GRAPH_text.="<BR><BR><a name='callstatsgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH_text.="<tr><th class='column_header grey_graph_cell'>"._QXZ("CHAT ID")."</th><th class='column_header grey_graph_cell'>"._QXZ("CHAT START DATE")."</th><th class='column_header grey_graph_cell'>"._QXZ("MANAGER")."</th><th class='column_header grey_graph_cell'>"._QXZ("REPLIES")."</th>$GRAPH_header<th class='thgraph'> </th><th class='thgraph'> </th></tr>";
|
|
|
|
while ($row=mysqli_fetch_array($rslt))
|
|
{
|
|
$colspan='6';
|
|
$ASCII_text.="| ".sprintf("%7s", $row["manager_chat_id"])." ";
|
|
$ASCII_text.="| ".$row["chat_start_date"]." ";
|
|
$ASCII_text.="| ".sprintf("%9s", $row["internal_chat_type"])." ";
|
|
$ASCII_text.="| ".sprintf("%-10s", $row["manager"])." ";
|
|
$ASCII_text.="| ".$row["allow_replies"]." ";
|
|
$selected_agents=preg_replace('/^\|$/', "ALL", $row["selected_agents"]);
|
|
$selected_user_groups=preg_replace('/^\|$/', "ALL", $row["selected_user_groups"]);
|
|
$selected_campaigns=preg_replace('/^\|$/', "ALL", $row["selected_campaigns"]);
|
|
$selected_agents=preg_replace('/^\||\|$/', '', $selected_agents);
|
|
$selected_user_groups=preg_replace('/^\||\|$/', '', $selected_user_groups);
|
|
$selected_campaigns=preg_replace('/^\||\|$/', '', $selected_campaigns);
|
|
$selected_agents=preg_replace('/\|/', ', ', $selected_agents);
|
|
$selected_user_groups=preg_replace('/\|/', ', ', $selected_user_groups);
|
|
$selected_campaigns=preg_replace('/\|/', ', ', $selected_campaigns);
|
|
|
|
$GRAPH_text.="<tr><th class='thgraph' scope='col'>$row[manager_chat_id]</th><th class='thgraph' scope='col' nowrap>$row[chat_start_date]</th><th class='thgraph' scope='col'>$row[manager]</th><th class='thgraph' scope='col'>$row[allow_replies]</th>";
|
|
if (!preg_match("/\-\-ALL\-\-/", $user_string)) {
|
|
$ASCII_text.="| ".sprintf("%-50s", $selected_agents)." ";
|
|
$GRAPH_text.="<th class='thgraph' scope='col'>$selected_agents</th>";
|
|
$colspan++;
|
|
}
|
|
if (!preg_match("/\-\-ALL\-\-/", $user_group_string)) {
|
|
$ASCII_text.="| ".sprintf("%-50s", $selected_user_groups)." ";
|
|
$GRAPH_text.="<th class='thgraph' scope='col'>$selected_user_groups</th>";
|
|
$colspan++;
|
|
}
|
|
if (!preg_match("/\-\-ALL\-\-/", $group_string)) {
|
|
$ASCII_text.="| ".sprintf("%-50s", $selected_campaigns)." ";
|
|
$GRAPH_text.="<th class='thgraph' scope='col'>$selected_campaigns</th>";
|
|
$colspan++;
|
|
}
|
|
|
|
$ASCII_text.="| <a href='$LINKbase&file_download=1&chat_log_type=".$chat_log_type."&download_chat_id=".$row["manager_chat_id"]."&download_manager=".$row["manager"]."'>["._QXZ("DOWNLOAD FULL LOG")."]</a> <a href='#rpt_anchor' onclick=\"ToggleSpan('ChatReport".$row["manager_chat_id"]."')\">["._QXZ("SHOW INDIVIDUAL CHATS")."]</a>\n";
|
|
|
|
$GRAPH_text.="<th class='thgraph' scope='col' nowrap><a href='$LINKbase&file_download=1&chat_log_type=".$chat_log_type."&download_chat_id=".$row["manager_chat_id"]."&download_manager=".$row["manager"]."'>["._QXZ("DOWNLOAD FULL LOG")."]</a></th><th class='thgraph' scope='col' nowrap> <a href='#rpt_anchor' onclick=\"ToggleSpan('ChatReport".$row["manager_chat_id"]."')\">["._QXZ("SHOW INDIVIDUAL CHATS")."]</a></th></tr>";
|
|
|
|
$sub_stmt="select manager_chat_subid, v.user, vu.full_name, count(*) from vicidial_manager_chat_log_archive v, vicidial_users vu where manager_chat_id='".$row["manager_chat_id"]."' and v.user!=v.manager and v.user=vu.user $matching_text_subid_SQL group by manager_chat_subid, user, full_name order by manager_chat_subid asc";
|
|
if ($DB) {echo "$sub_stmt<BR>\n";}
|
|
$sub_rslt=mysql_to_mysqli($sub_stmt, $link);
|
|
|
|
$ASCII_text.="<span id='ChatReport".$row["manager_chat_id"]."' style='display: none;'>";
|
|
$ASCII_text.="+---------+-------------+------------------------------------------+\n";
|
|
$ASCII_text.=" | "._QXZ("CHAT SUB-ID",11)." | "._QXZ("AGENT",40)." |\n";
|
|
$ASCII_text.=" +-------------+------------------------------------------+\n";
|
|
|
|
$GRAPH_text.="<tr><td align='center' colspan='$colspan'><span id='ChatReport".$row["manager_chat_id"]."' style='display: none;'><table width='600'>";
|
|
$GRAPH_text.=" <tr><th class='column_header grey_graph_cell'>"._QXZ("CHAT SUB-ID")."</th><th class='column_header grey_graph_cell'>"._QXZ("AGENT")."</th><th class='thgraph'> </th><th class='thgraph'> </th></tr>";
|
|
while ($sub_row=mysqli_fetch_array($sub_rslt))
|
|
{
|
|
$ASCII_text.=" | ".sprintf("%-11s", $sub_row["manager_chat_subid"])." ";
|
|
$ASCII_text.="| ".sprintf("%-40s", substr("$sub_row[manager_chat_subid] - $sub_row[full_name]", 0, 40))." | <a href='$LINKbase&file_download=1&chat_log_type=".$chat_log_type."&download_chat_id=".$row["manager_chat_id"]."&download_chat_subid=".$sub_row["manager_chat_subid"]."&download_manager=".$row["manager"]."&download_user=".$row["user"]."'>["._QXZ("DOWNLOAD CHAT LOG")."]</a>\n";
|
|
$GRAPH_text.=" <tr><th class='thgraph' scope='col'>".$sub_row["manager_chat_subid"]."</th><th class='thgraph' scope='col'>$sub_row[manager_chat_subid] - $sub_row[full_name]</th><th class='thgraph'><a href='$LINKbase&file_download=1&chat_log_type=".$chat_log_type."&download_chat_id=".$row["manager_chat_id"]."&download_chat_subid=".$sub_row["manager_chat_subid"]."&download_manager=".$row["manager"]."&download_user=".$row["user"]."'>["._QXZ("DOWNLOAD CHAT LOG")."]</a></tr>";
|
|
}
|
|
$ASCII_text.=" +-------------+------------------------------------------+\n";
|
|
$ASCII_text.="\n</span>";
|
|
|
|
$GRAPH_text.="</table></span></td></tr>";
|
|
|
|
}
|
|
$ASCII_text.=$ASCII_border;
|
|
$GRAPH_text.="</table>";
|
|
}
|
|
} else if ($chat_log_type=="CUSTOMER") {
|
|
# chat_id | chat_start_time | status | chat_creator | group_id | lead_id - vicidial_chat_archive
|
|
$stmt="select vca.*, v.first_name, v.last_name from vicidial_chat_archive vca, vicidial_list v where chat_start_time>='$query_date 00:00:00' and chat_start_time<='$end_date 23:59:59' and vca.lead_id=v.lead_id $inbound_group_SQL$ingroup_SQL$customer_user_SQL$matching_text_SQL order by chat_start_time asc";
|
|
if ($DB) {echo "**********$stmt<BR>\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if (mysqli_num_rows($rslt)>0)
|
|
{
|
|
$ASCII_text.="$ASCII_rpt_header\n";
|
|
if ($DB) {$ASCII_text.=$stmt."\n";}
|
|
if ($DB) {$GRAPH_text.=$stmt."\n";}
|
|
$ASCII_border="+---------+---------------------+------------+----------------------------------------------------+$ASCII_border_header\n";
|
|
$ASCII_header="| "._QXZ("CHAT ID",7)." | "._QXZ("CHAT START DATE",19)." | "._QXZ("AGENT",10)." | "._QXZ("CUSTOMER",50)." |$ASCII_header\n";
|
|
$ASCII_text.=$ASCII_border.$ASCII_header.$ASCII_border;
|
|
|
|
$GRAPH_text.="<BR><BR><a name='callstatsgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH_text.="<tr><th class='column_header grey_graph_cell'>"._QXZ("CHAT ID")."</th><th class='column_header grey_graph_cell'>"._QXZ("CHAT START DATE")."</th><th class='column_header grey_graph_cell'>"._QXZ("AGENT")."</th><th class='column_header grey_graph_cell'>"._QXZ("CUSTOMER")."</th>$GRAPH_header<th class='thgraph'> </th><th class='thgraph'> </th></tr>";
|
|
|
|
while ($row=mysqli_fetch_array($rslt))
|
|
{
|
|
$colspan='5';
|
|
$ASCII_text.="| ".sprintf("%7s", $row["chat_id"])." ";
|
|
$ASCII_text.="| ".$row["chat_start_time"]." ";
|
|
$ASCII_text.="| ".sprintf("%-10s", $row["chat_creator"])." ";
|
|
$ASCII_text.="| ".sprintf("%-50s", "$row[first_name] $row[last_name]")." ";
|
|
$selected_agents=preg_replace('/^\|$/', "ALL", $row["selected_agents"]);
|
|
$selected_inbound_groups=preg_replace('/^\|$/', "ALL", $row["selected_inbound_groups"]);
|
|
#$selected_campaigns=preg_replace('/^\|$/', "ALL", $row["selected_campaigns"]);
|
|
$selected_agents=preg_replace('/^\||\|$/', '', $selected_agents);
|
|
$selected_inbound_groups=preg_replace('/^\||\|$/', '', $selected_inbound_groups);
|
|
#$selected_campaigns=preg_replace('/^\||\|$/', '', $selected_campaigns);
|
|
$selected_agents=preg_replace('/\|/', ', ', $selected_agents);
|
|
$selected_inbound_groups=preg_replace('/\|/', ', ', $selected_inbound_groups);
|
|
#$selected_campaigns=preg_replace('/\|/', ', ', $selected_campaigns);
|
|
|
|
$GRAPH_text.="<tr><th class='thgraph' scope='col'>$row[chat_id]</th><th class='thgraph' scope='col' nowrap>$row[chat_start_time]</th><th class='thgraph' scope='col'>$row[chat_creator]</th>";
|
|
if (!preg_match("/\-\-ALL\-\-/", $user_string)) {
|
|
$ASCII_text.="| ".sprintf("%-50s", $selected_agents)." ";
|
|
$GRAPH_text.="<th class='thgraph' scope='col'>$selected_agents</th>";
|
|
$colspan++;
|
|
}
|
|
if (!preg_match("/\-\-ALL\-\-/", $inbound_group_string)) {
|
|
$ASCII_text.="| ".sprintf("%-50s", $selected_inbound_groups)." ";
|
|
$GRAPH_text.="<th class='thgraph' scope='col'>$selected_inbound_groups</th>";
|
|
$colspan++;
|
|
}
|
|
|
|
$ASCII_text.="| <a href='$LINKbase&file_download=1&download_chat_id=".$row["chat_id"]."&chat_log_type=".$chat_log_type."&download_manager=".$row["chat_creator"]."'>["._QXZ("DOWNLOAD FULL LOG")."]</a> <a href='#rpt_anchor' onclick=\"ToggleSpan('ChatReport".$row["chat_id"]."')\">["._QXZ("SHOW CHAT")."]</a>\n";
|
|
|
|
$GRAPH_text.="<th class='thgraph' scope='col' nowrap><a href='$LINKbase&file_download=1&download_chat_id=".$row["chat_id"]."&chat_log_type=".$chat_log_type."&download_manager=".$row["chat_creator"]."'>["._QXZ("DOWNLOAD FULL LOG")."]</a></th><th class='thgraph' scope='col' nowrap> <a href='#rpt_anchor' onclick=\"ToggleSpan('ChatReport".$row["chat_id"]."')\">["._QXZ("SHOW CHAT")."]</a></th></tr>";
|
|
### YOU LEFT OFF HERE 4/19
|
|
|
|
#message_row_id | chat_id | message | message_time | poster | chat_member_name | chat_level
|
|
|
|
$sub_stmt="select message_time, chat_member_name, message, chat_id from vicidial_chat_log_archive where chat_id='".$row["chat_id"]."' $matching_text_subid_SQL order by message_time asc";
|
|
if ($DB) {echo "$sub_stmt<BR>\n";}
|
|
$sub_rslt=mysql_to_mysqli($sub_stmt, $link);
|
|
|
|
$ASCII_text.="<span id='ChatReport".$row["chat_id"]."' style='display: none;'>";
|
|
$ASCII_text.="+---------+---------------------+------------------------------+-------------------------------------------------------+\n";
|
|
$ASCII_text.=" | "._QXZ("MESSAGE TIME",19)." | "._QXZ("CHAT MEMBER NAME",28)." | "._QXZ("MESSAGE",53)." |\n";
|
|
$ASCII_text.=" +---------------------+------------------------------+-------------------------------------------------------+\n";
|
|
|
|
$GRAPH_text.="<tr><td align='center' colspan='$colspan'><span id='ChatReport".$sub_row["chat_id"]."' style='display: none;'><table width='600'>";
|
|
$GRAPH_text.=" <tr><th class='column_header grey_graph_cell'>"._QXZ("MESSAGE TIME")."</th><th class='column_header grey_graph_cell'>"._QXZ("CHAT MEMBER NAME")."</th><th class='thgraph'>"._QXZ("MESSAGE")."</th><th class='thgraph'> </th></tr>";
|
|
while ($sub_row=mysqli_fetch_array($sub_rslt))
|
|
{
|
|
$pos=strpos($sub_row["message"], "\n");
|
|
if ($pos)
|
|
{
|
|
$sub_row["message"]=substr($sub_row["message"],0,$pos)."...";
|
|
}
|
|
if (strlen($sub_row["message"])>50) {$message=substr($sub_row["message"],0,50)."...";} else {$message=$sub_row["message"];}
|
|
$ASCII_text.=" | ".$sub_row["message_time"]." ";
|
|
$ASCII_text.="| ".sprintf("%-28s", substr("$sub_row[chat_member_name]", 0, 28))." ";
|
|
$ASCII_text.="| ".sprintf("%-53s", $message)." | \n";
|
|
# <a href='$LINKbase&file_download=1&download_chat_id=".$sub_row["chat_id"]."&download_manager=".$row["manager"]."&chat_log_type=".$chat_log_type."&download_user=".$row["user"]."'>["._QXZ("DOWNLOAD CHAT LOG")."]</a>
|
|
$GRAPH_text.=" <tr><th class='thgraph' scope='col'>$sub_row[message_time]</th><th class='thgraph' scope='col'>$sub_row[chat_member_name]</th><th class='thgraph' scope='col'>$message</th><th class='thgraph'> </tr>";
|
|
}
|
|
$ASCII_text.=" +---------------------+------------------------------+-------------------------------------------------------+\n";
|
|
$ASCII_text.="\n</span>";
|
|
|
|
$GRAPH_text.="</table></span></td></tr>";
|
|
|
|
}
|
|
|
|
$ASCII_text.=$ASCII_border;
|
|
$GRAPH_text.="</table>";
|
|
}
|
|
}
|
|
|
|
if ($file_download == 1)
|
|
{
|
|
$CSV_text.="\""._QXZ("$chat_log_type Chat Log Report")." $NOW_TIME\"\n";
|
|
$CSV_text.="\""._QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\"\n";
|
|
$ASCII_rpt_header=preg_replace('/\s\s\s/i', "\",\"", $ASCII_rpt_header);
|
|
$CSV_text.="\"".$ASCII_rpt_header."\"\n";
|
|
|
|
$mgr_stmt="select full_name from vicidial_users where user='$download_manager'";
|
|
$mgr_rslt=mysql_to_mysqli($mgr_stmt, $link);
|
|
$mgr_row=mysqli_fetch_row($mgr_rslt);
|
|
$mgr_name=$mgr_row[0];
|
|
|
|
if ($DB) {$CSV_text.="|$mgr_stmt|\n";}
|
|
|
|
if ($chat_log_type=="INTERNAL") {
|
|
$user_stmt="select vu.user, vu.full_name from vicidial_users vu, vicidial_manager_chat_log_archive v where manager_chat_id='$download_chat_id' and v.user=vu.user";
|
|
if ($download_chat_subid) {$user_stmt.=" and manager_chat_subid='$download_chat_subid' ";}
|
|
$user_rslt=mysql_to_mysqli($user_stmt, $link);
|
|
while ($user_row=mysqli_fetch_row($user_rslt)) {
|
|
$user_name["$user_row[0]"]=$user_row[1];
|
|
}
|
|
|
|
$csv_stmt="select distinct message_date, message_posted_by, message from vicidial_manager_chat_log_archive where manager_chat_id='$download_chat_id' ";
|
|
if ($download_chat_subid) {$csv_stmt.=" and manager_chat_subid='$download_chat_subid' ";}
|
|
$csv_stmt.=" order by message_date asc";
|
|
$csv_rslt=mysql_to_mysqli($csv_stmt, $link);
|
|
if ($DB) {$CSV_text.="|$csv_stmt|\n";}
|
|
|
|
$CSV_text.="\""._QXZ("MESSAGE DATE")."\",\""._QXZ("MESSAGE POSTED BY")."\",\""._QXZ("MESSAGE")."\"\n";
|
|
|
|
while($csv_row=mysqli_fetch_array($csv_rslt))
|
|
{
|
|
if ($csv_row["message_posted_by"]==$download_manager) {$poster="$mgr_name";} else {$poster=$user_name["$csv_row[message_posted_by]"];}
|
|
$CSV_text.="\"".$csv_row["message_date"]."\",\"".$poster."\",\"".$csv_row["message"]."\"\n";
|
|
}
|
|
} else if ($chat_log_type=="CUSTOMER") {
|
|
$csv_stmt="select * from vicidial_chat_log_archive where chat_id='$download_chat_id' order by message_time asc";
|
|
$csv_rslt=mysql_to_mysqli($csv_stmt, $link);
|
|
|
|
$CSV_text.="\""._QXZ("MESSAGE TIME")."\",\""._QXZ("MESSAGE POSTED BY")."\",\""._QXZ("MESSAGE")."\"\n";
|
|
while($csv_row=mysqli_fetch_array($csv_rslt))
|
|
{
|
|
$CSV_text.="\"".$csv_row["message_time"]."\",\"".$csv_row["chat_member_name"]."\",\"".$csv_row["message"]."\"\n";
|
|
}
|
|
}
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_CHAT_LOG$US$FILE_TIME.csv";
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$HTML_text.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$HTML_text.=$ASCII_text;
|
|
}
|
|
|
|
$HTML_text.="\n\n<BR>$db_source";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
|
|
$HTML_text.="</BODY></HTML>";
|
|
}
|
|
|
|
if ($file_download == 0 || !$file_download)
|
|
{
|
|
echo $HTML_head;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
}
|
|
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
?>
|