mattf
7f10d76a83
Added user nickname for customer chat Added trim to campaign number and dtmf preset updates Fixed issue with new HTML format for Team Performance Detail report Added MANUALDIALLINK script option for agent scripts git-svn-id: svn://192.168.202.10@2579 3d104415-ff17-0410-8863-d5cf3c621b8a
1312 lines
66 KiB
PHP
1312 lines
66 KiB
PHP
<?php
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# AST_team_performance_detail.php
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#
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# This User-Group based report runs some very intensive SQL queries, so it is
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# not recommended to run this on long time periods. This report depends on the
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# QC statuses of QCFAIL, QCCANC and sales are defined by the Sale=Y status
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# flags being set on those statuses.
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#
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# Copyright (C) 2016 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 110802-2041 - First build
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# 110804-0049 - Added First Call Resolution
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# 111104-1259 - Added user_group restrictions for selecting in-groups
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# 120224-1424 - Added new colums and PRECAL to System Time
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# 120307-1926 - Added additional statuses option and HTML display option
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# 130414-0142 - Added report logging
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# 130610-0958 - Finalized changing of all ereg instances to preg
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# 130621-0723 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130901-2011 - Changed to mysqli PHP functions
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# 140108-0733 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141114-0728 - Finalized adding QXZ translation to all admin files
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# 141230-1424 - Added code for on-the-fly language translations display
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# 150516-1315 - Fixed Javascript element problem, Issue #857
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# 151219-0139 - Added option for searching archived data
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# 160121-2214 - Added report title header, default report format, cleaned up formatting
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# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
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# 160718-0054 - Fixed ChartJS bug
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date_D"])) {$query_date_D=$_GET["query_date_D"];}
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elseif (isset($_POST["query_date_D"])) {$query_date_D=$_POST["query_date_D"];}
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if (isset($_GET["end_date_D"])) {$end_date_D=$_GET["end_date_D"];}
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elseif (isset($_POST["end_date_D"])) {$end_date_D=$_POST["end_date_D"];}
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if (isset($_GET["query_date_T"])) {$query_date_T=$_GET["query_date_T"];}
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elseif (isset($_POST["query_date_T"])) {$query_date_T=$_POST["query_date_T"];}
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if (isset($_GET["end_date_T"])) {$end_date_T=$_GET["end_date_T"];}
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elseif (isset($_POST["end_date_T"])) {$end_date_T=$_POST["end_date_T"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["call_status"])) {$call_status=$_GET["call_status"];}
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elseif (isset($_POST["call_status"])) {$call_status=$_POST["call_status"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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$report_name = 'Team Performance Detail';
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$db_source = 'M';
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$JS_text.="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$log_tables_array=array("vicidial_list", "vicidial_agent_log");
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for ($t=0; $t<count($log_tables_array); $t++)
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{
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$table_name=$log_tables_array[$t];
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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}
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if ($search_archived_data)
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{
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$vicidial_list_table=use_archive_table("vicidial_list");
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$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
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}
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else
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{
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$vicidial_list_table="vicidial_list";
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$vicidial_agent_log_table="vicidial_agent_log";
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}
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#############
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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######################################
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($call_statuses)) {$call_statuses = '';}
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if (!isset($query_date_D)) {$query_date_D=$NOW_DATE;}
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if (!isset($end_date_D)) {$end_date_D=$NOW_DATE;}
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if (!isset($query_date_T)) {$query_date_T="00:00:00";}
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if (!isset($end_date_T)) {$end_date_T="23:59:59";}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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if (preg_match('/\-ALL/',$group_string) )
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{$group[$i] = $groups[$i];}
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$i++;
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}
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#######################################
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$i=0;
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$call_status_string='|';
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$call_status_ct = count($call_status);
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while($i < $call_status_ct)
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{
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$call_status_string .= "$call_status[$i]|";
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$i++;
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}
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if (preg_match("/--NONE--/", $call_status_string))
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{
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$call_status_string="";
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$call_status=array();
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$call_status_ct=0;
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}
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$stmt="select distinct status, status_name from vicidial_statuses where sale!='Y' UNION select distinct status, status_name from vicidial_campaign_statuses where sale!='Y' $LOGallowed_campaignsSQL order by status, status_name;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$call_statuses_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $call_statuses_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$call_statuses[$i] =$row[0];
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$call_statuses_names[$i] =$row[1];
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# if (preg_match('/\-ALL/',$call_status_string) )
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# {$call_status[$i] = $call_statuses[$i];}
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$i++;
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}
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#######################################
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for ($i=0; $i<count($user_group); $i++)
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{
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if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
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}
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$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$user_groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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if ($all_user_groups) {$user_group[$i]=$row[0];}
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$i++;
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}
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|
|
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$group[$i]|";
|
|
$group_SQL .= "'$group[$i]',";
|
|
$groupQS .= "&group[]=$group[$i]";
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$group_string) ) or ($group_ct < 1) )
|
|
{$group_SQL = "";}
|
|
else
|
|
{
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
$group_SQL_str=$group_SQL;
|
|
$group_SQL = "and campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
$i=0;
|
|
$call_status_string='|';
|
|
$call_status_ct = count($call_status);
|
|
while($i < $call_status_ct)
|
|
{
|
|
$call_status_string .= "$call_status[$i]|";
|
|
$call_status_SQL .= "'$call_status[$i]',";
|
|
$CSVstatusheader.=",\"$call_status[$i]\"";
|
|
$HTMLborderheader.="--------+";
|
|
$HTMLstatusheader.=" ".sprintf("%6s", $call_status[$i])." |";
|
|
$call_statusQS .= "&call_status[]=$call_status[$i]";
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$call_status_string) ) or ($call_status_ct < 1) )
|
|
{$call_status_SQL = "";}
|
|
else
|
|
{
|
|
$call_status_SQL = preg_replace('/,$/i', '',$call_status_SQL);
|
|
$call_status_SQL_str=$call_status_SQL;
|
|
$call_status_SQL = "and status IN($call_status_SQL)";
|
|
}
|
|
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group_string .= "$user_group[$i]|";
|
|
$user_group_SQL .= "'$user_group[$i]',";
|
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
|
$i++;
|
|
}
|
|
|
|
if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{$user_group_SQL = "";}
|
|
else
|
|
{
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
$user_group_SQL = "and ".$vicidial_agent_log_table.".user_group IN($user_group_SQL)";
|
|
}
|
|
######################################
|
|
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
|
|
|
$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
|
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
|
|
|
###########################
|
|
|
|
$HTML_head.="<HTML>\n";
|
|
$HTML_head.="<HEAD>\n";
|
|
$HTML_head.="<STYLE type=\"text/css\">\n";
|
|
$HTML_head.="<!--\n";
|
|
$HTML_head.=" .green {color: white; background-color: green}\n";
|
|
$HTML_head.=" .red {color: white; background-color: red}\n";
|
|
$HTML_head.=" .blue {color: white; background-color: blue}\n";
|
|
$HTML_head.=" .purple {color: white; background-color: purple}\n";
|
|
$HTML_head.="-->\n";
|
|
$HTML_head.=" </STYLE>\n";
|
|
|
|
$query_date="$query_date_D $query_date_T";
|
|
$end_date="$end_date_D $end_date_T";
|
|
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
require("chart_button.php");
|
|
$HTML_head.="<script src='chart/Chart.js'></script>\n";
|
|
$HTML_head.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
|
|
|
$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HTML_head.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>$group_S\n";
|
|
|
|
$HTML_text.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
|
$HTML_text.="<b>"._QXZ("$report_name")."</b> $NWB#team_performance_detail$NWE\n";
|
|
|
|
$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$HTML_text.="<TABLE CELLSPACING=3 BGCOLOR=\"#e3e3ff\"><TR><TD VALIGN=TOP>";
|
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
|
|
$HTML_text.="Date Range:<BR>\n";
|
|
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
|
|
$HTML_text.="<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
|
|
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="function openNewWindow(url)\n";
|
|
$HTML_text.=" {\n";
|
|
$HTML_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$HTML_text.=" }\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'query_date_D'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
|
|
|
|
$HTML_text.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
|
|
|
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
|
$HTML_text.="var o_cal = new tcal ({\n";
|
|
$HTML_text.=" // form name\n";
|
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
|
$HTML_text.=" // input name\n";
|
|
$HTML_text.=" 'controlname': 'end_date_D'\n";
|
|
$HTML_text.="});\n";
|
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$HTML_text.="</script>\n";
|
|
|
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
|
|
|
|
|
|
if ($archives_available=="Y")
|
|
{
|
|
$HTML_text.="<BR><BR><input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
|
|
}
|
|
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (preg_match('/\-\-ALL\-\-/',$group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL CAMPAIGNS")." --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (preg_match("/$groups[$o]\|/i",$group_string))
|
|
{$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
|
|
$HTML_text.="</TD><TD VALIGN=TOP>"._QXZ("Teams/User Groups").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$user_groups[$o]\|/i",$user_group_string))
|
|
{$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT>\n";
|
|
$HTML_text.="</TD>\n";
|
|
|
|
$HTML_text.="<TD VALIGN=TOP> "._QXZ("Show additional statuses").":<BR>";
|
|
$HTML_text.="<SELECT SIZE=5 NAME=call_status[] multiple>\n";
|
|
if (!$call_status || $call_status_ct==0)
|
|
{$HTML_text.="<option selected value=\"--NONE--\">-- "._QXZ("NO ADDITIONAL STATUSES")." --</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"--NONE--\">-- "._QXZ("NO ADDITIONAL STATUSES")." --</option>\n";}
|
|
$o=0;
|
|
while ($call_statuses_to_print > $o)
|
|
{
|
|
if (preg_match("/^$call_statuses[$o]\||\|$call_statuses[$o]\|/i",$call_status_string) && strlen($call_status_string)>0)
|
|
{$HTML_text.="<option selected value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
|
|
else
|
|
{$HTML_text.="<option value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$HTML_text.="</SELECT></TD>\n";
|
|
|
|
|
|
$HTML_text.="<TD VALIGN=TOP>\n";
|
|
$HTML_text.=_QXZ("Display as").":<BR>";
|
|
$HTML_text.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$HTML_text.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR><BR>";
|
|
$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
|
$HTML_text.="</TD><TD VALIGN=TOP> ";
|
|
|
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
$HTML_text.="<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS$call_statusQS&file_download=1&search_archived_data=$search_archived_data&SUBMIT=$SUBMIT\">"._QXZ("DOWNLOAD")."</a> |";
|
|
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
|
$HTML_text.="</FONT>\n";
|
|
$HTML_text.="</TD></TR></TABLE>";
|
|
$HTML_text.="</FORM>\n\n";
|
|
|
|
if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
|
|
{
|
|
# Sale counts per rep
|
|
$stmt="select max(event_time), ".$vicidial_agent_log_table.".user, ".$vicidial_agent_log_table.".lead_id, ".$vicidial_list_table.".status as current_status from ".$vicidial_agent_log_table.", ".$vicidial_list_table." where event_time>='$query_date' and event_time<='$end_date' $group_SQL and ".$vicidial_agent_log_table.".status in (select status from vicidial_campaign_statuses where sale='Y' $group_SQL UNION select status from vicidial_statuses where sale='Y') and ".$vicidial_agent_log_table.".lead_id=".$vicidial_list_table.".lead_id group by ".$vicidial_agent_log_table.".user, ".$vicidial_agent_log_table.".lead_id";
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_array($rslt))
|
|
{
|
|
$lead_id=$row["lead_id"];
|
|
$user=$row["user"];
|
|
$current_status=$row["current_status"];
|
|
if (preg_match("/QCCANC/i", $current_status))
|
|
{
|
|
$cancel_array[$row["user"]]++;
|
|
}
|
|
else if (preg_match("/QCFAIL/i", $current_status))
|
|
{
|
|
$incomplete_array[$row["user"]]++;
|
|
}
|
|
else
|
|
{
|
|
$sale_array[$row["user"]]++;
|
|
|
|
# Get actual talk time for all calls made by the user for this particular lead. If cancelled and incomplete sales are to have their times
|
|
# counted towards sales talk time, move the below lines OUTSIDE the curly bracket below, so the query runs regardless of what "type" of
|
|
# sale it is.
|
|
$sale_time_stmt="select sum(talk_sec)-sum(dead_sec) from ".$vicidial_agent_log_table." where user='$user' and lead_id='$lead_id' $group_SQL";
|
|
if ($DB) {$ASCII_text.="$sale_time_stmt\n";}
|
|
$sale_time_rslt=mysql_to_mysqli($sale_time_stmt, $link);
|
|
$sale_time_row=mysqli_fetch_row($sale_time_rslt);
|
|
$sales_talk_time_array[$row["user"]]+=$sale_time_row[0];
|
|
}
|
|
}
|
|
|
|
$HTML_text.="<PRE><FONT SIZE=2>";
|
|
$total_average_sale_time=0;
|
|
$total_average_contact_time=0;
|
|
$total_talk_time=0;
|
|
$total_system_time=0;
|
|
$total_calls=0;
|
|
$total_leads=0;
|
|
$total_contacts=0;
|
|
$total_sales=0;
|
|
$total_inc_sales=0;
|
|
$total_cnc_sales=0;
|
|
$total_callbacks=0;
|
|
$total_stcall=0;
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$call_status_totals_grand_total[$q]=0;
|
|
$GRAPH2.="<th class='column_header grey_graph_cell' id='teamTotalgraph".($q+17)."'><a href='#' onClick=\"DrawTotalGraph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
|
|
}
|
|
$total_graph_stats[]="";
|
|
$max_totalcalls=1;
|
|
$max_totalleads=1;
|
|
$max_totalcontacts=1;
|
|
$max_totalcontactratio=1;
|
|
$max_totalsystemtime=1;
|
|
$max_totaltalktime=1;
|
|
$max_totalsales=1;
|
|
$max_totalsalesleadsratio=1;
|
|
$max_totalsalescontactsratio=1;
|
|
$max_totalsalesperhour=1;
|
|
$max_totalincsales=1;
|
|
$max_totalcancelledsales=1;
|
|
$max_totalcallbacks=1;
|
|
$max_totalfirstcall=1;
|
|
$max_totalavgsaletime=1;
|
|
$max_totalavgcontacttime=1;
|
|
|
|
for($i=0; $i<$user_group_ct; $i++)
|
|
{
|
|
$group_average_sale_time=0;
|
|
$group_average_contact_time=0;
|
|
$group_talk_time=0;
|
|
$group_system_time=0;
|
|
$group_nonpause_time=0;
|
|
$group_calls=0;
|
|
$group_leads=0;
|
|
$group_contacts=0;
|
|
$group_sales=0;
|
|
$group_inc_sales=0;
|
|
$group_cnc_sales=0;
|
|
$group_callbacks=0;
|
|
$group_stcall=0;
|
|
$name_stmt="select group_name from vicidial_user_groups where user_group='$user_group[$i]'";
|
|
$name_rslt=mysql_to_mysqli($name_stmt, $link);
|
|
$name_row=mysqli_fetch_row($name_rslt);
|
|
$group_name=$name_row[0];
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$call_status_group_totals[$q]=0;
|
|
}
|
|
|
|
$ASCII_text.="--- <B>"._QXZ("TEAM").": $user_group[$i] - $group_name</B>\n";
|
|
$CSV_text.="\"\",\""._QXZ("TEAM").": $user_group[$i] - $group_name\"\n";
|
|
$GRAPH_text.="<B>"._QXZ("TEAM").": $user_group[$i] - $group_name</B>";
|
|
|
|
#### USER COUNTS
|
|
$user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, ".$vicidial_agent_log_table." where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=".$vicidial_agent_log_table.".user and ".$vicidial_agent_log_table.".user_group='$user_group[$i]' and ".$vicidial_agent_log_table.".event_time>='$query_date' and ".$vicidial_agent_log_table.".event_time<='$end_date' and ".$vicidial_agent_log_table.".campaign_id in ($group_SQL_str) order by full_name, user";
|
|
if ($DB) {$ASCII_text.="$user_stmt\n";}
|
|
$user_rslt=mysql_to_mysqli($user_stmt, $link);
|
|
if (mysqli_num_rows($user_rslt)>0)
|
|
{
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_leads=1;
|
|
$max_contacts=1;
|
|
$max_contactratio=1;
|
|
$max_systemtime=1;
|
|
$max_talktime=1;
|
|
$max_sales=1;
|
|
$max_salesleadsratio=1;
|
|
$max_salescontactsratio=1;
|
|
$max_salesperhour=1;
|
|
$max_incsales=1;
|
|
$max_cancelledsales=1;
|
|
$max_callbacks=1;
|
|
$max_firstcall=1;
|
|
$max_avgsaletime=1;
|
|
$max_avgcontacttime=1;
|
|
$GRAPH="<BR><BR><a name='team".$user_group[$i]."graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$STATGRAPH="";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$STATGRAPH.="<th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph".($q+17)."'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
|
|
$max_varname="max_".$call_status[$q];
|
|
$$max_varname=1;
|
|
}
|
|
|
|
|
|
$j=0;
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| "._QXZ("Agent Name",40)." | "._QXZ("Agent ID",10)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n";
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$CSV_text.="\"\",\""._QXZ("Agent Name")."\",\""._QXZ("Agent ID")."\",\""._QXZ("Calls")."\",\""._QXZ("Leads")."\",\""._QXZ("Contacts")."\",\""._QXZ("Contact Ratio")."\",\""._QXZ("Nonpause Time")."\",\""._QXZ("System Time")."\",\""._QXZ("Talk Time")."\",\""._QXZ("Sales")."\",\""._QXZ("Sales per Working Hour")."\",\""._QXZ("Sales to Leads Ratio")."\",\""._QXZ("Sales to Contacts Ratio")."\",\""._QXZ("Sales Per Hour")."\",\""._QXZ("Incomplete Sales")."\",\""._QXZ("Cancelled Sales")."\",\""._QXZ("Callbacks")."\",\""._QXZ("First Call Resolution")."\",\""._QXZ("Average Sale Time")."\",\""._QXZ("Average Contact Time")."\"$CSVstatusheader\n";
|
|
while ($user_row=mysqli_fetch_array($user_rslt))
|
|
{
|
|
$j++;
|
|
$contacts=0;
|
|
$callbacks=0;
|
|
$stcall=0;
|
|
$calls=0;
|
|
$leads=0;
|
|
$system_time=0;
|
|
$talk_time=0;
|
|
$nonpause_time=0;
|
|
# For each user
|
|
$user=$user_row["user"];
|
|
$sale_array[$user]+=0; # For agents with no sales logged
|
|
$incomplete_array[$user]+=0; # For agents with no QCFAIL logged
|
|
$cancel_array[$user]+=0; # For agents with no QCCANC logged
|
|
|
|
# Leads
|
|
$lead_stmt="select count(distinct lead_id) from ".$vicidial_agent_log_table." where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
|
if ($DB) {$ASCII_text.="$lead_stmt\n";}
|
|
$lead_rslt=mysql_to_mysqli($lead_stmt, $link);
|
|
$lead_row=mysqli_fetch_row($lead_rslt);
|
|
$leads=$lead_row[0];
|
|
|
|
# Callbacks
|
|
$callback_stmt="select count(*) from vicidial_callbacks where status in ('ACTIVE', 'LIVE') $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
|
if ($DB) {$ASCII_text.="$callback_stmt\n";}
|
|
$callback_rslt=mysql_to_mysqli($callback_stmt, $link);
|
|
$callback_row=mysqli_fetch_row($callback_rslt);
|
|
$callbacks=$callback_row[0];
|
|
|
|
$stat_stmt="select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from ".$vicidial_agent_log_table." val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status in (select status from vicidial_statuses) and val.campaign_id in ($group_SQL_str) group by status, customer_contact UNION select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from ".$vicidial_agent_log_table." val, vicidial_campaign_statuses vs where val.campaign_id in ($group_SQL_str) and val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and val.campaign_id=vs.campaign_id and vs.status in (select distinct status from vicidial_campaign_statuses where ".substr($group_SQL, 4).") group by status, customer_contact";
|
|
if ($DB) {$ASCII_text.="$stat_stmt\n";}
|
|
$stat_rslt=mysql_to_mysqli($stat_stmt, $link);
|
|
while ($stat_row=mysqli_fetch_row($stat_rslt))
|
|
{
|
|
if ($stat_row[2]=="Y")
|
|
{
|
|
$contacts+=$stat_row[8];
|
|
$contact_talk_time+=($stat_row[3]-$stat_row[7]);
|
|
|
|
$group_contact_talk_time+=($stat_row[3]-$stat_row[7]);
|
|
}
|
|
# if ($stat_row[2]=="Y") {$callbacks+=$stat_row[8];}
|
|
$calls+=$stat_row[8];
|
|
$talk_time+=($stat_row[3]-$stat_row[7]);
|
|
$system_time+=($stat_row[3]+$stat_row[5]+$stat_row[6]);
|
|
$nonpause_time+=($stat_row[3]+$stat_row[5]+$stat_row[6]);
|
|
if ($stat_row[1]=="PRECAL")
|
|
{
|
|
$nonpause_time+=$stat_row[4];
|
|
}
|
|
}
|
|
$user_talk_time = sec_convert($talk_time,'H');
|
|
$group_talk_time+=$talk_time;
|
|
$user_system_time = sec_convert($system_time,'H');
|
|
$talk_hours=MathZDC($talk_time, 3600);
|
|
$group_system_time+=$system_time;
|
|
$user_nonpause_time = sec_convert($nonpause_time,'H');
|
|
$group_nonpause_time+=$nonpause_time;
|
|
|
|
if ($sale_array[$user]>0) {$average_sale_time=sec_convert(round(MathZDC($sales_talk_time_array[$user], $sale_array[$user])), 'H');} else {$average_sale_time="00:00";}
|
|
$group_sales_talk_time+=$sales_talk_time_array[$user];
|
|
if ($contacts>0) {$average_contact_time=sec_convert(round(MathZDC($contact_talk_time, $contacts)), 'H');} else {$average_contact_time="00:00";}
|
|
|
|
$ASCII_text.="| ".sprintf("%-40s", $user_row["full_name"]);
|
|
$ASCII_text.=" | <a href='user_stats.php?user=$user&begin_date=$query_date_D&end_date=$end_date_D'>".sprintf("%10s", "$user")."</a>";
|
|
$ASCII_text.=" | ".sprintf("%5s", $calls); $group_calls+=$calls;
|
|
$ASCII_text.=" | ".sprintf("%5s", $leads); $group_leads+=$leads;
|
|
$ASCII_text.=" | ".sprintf("%8s", $contacts); $group_contacts+=$contacts;
|
|
$contact_ratio=sprintf("%.2f", MathZDC(100*$contacts,$leads));
|
|
$ASCII_text.=" | ".sprintf("%12s", $contact_ratio)."%";
|
|
$ASCII_text.=" | ".sprintf("%13s", $user_nonpause_time);
|
|
$ASCII_text.=" | ".sprintf("%11s", $user_system_time);
|
|
$ASCII_text.=" | ".sprintf("%9s", $user_talk_time);
|
|
$ASCII_text.=" | ".sprintf("%5s", $sale_array[$user]); $group_sales+=$sale_array[$user];
|
|
$sales_per_working_hours=sprintf("%.2f", (MathZDC($sale_array[$user], MathZDC($nonpause_time, 3600))));
|
|
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
$sales_ratio=sprintf("%.2f", MathZDC(100*$sale_array[$user], $leads));
|
|
$ASCII_text.=" | ".sprintf("%19s", $sales_ratio)."%";
|
|
$sale_contact_ratio=sprintf("%.2f", MathZDC(100*$sale_array[$user], $contacts));
|
|
$ASCII_text.=" | ".sprintf("%22s", $sale_contact_ratio)."%";
|
|
$sales_per_hour=sprintf("%.2f", MathZDC($sale_array[$user], $talk_hours));
|
|
$stcall=sprintf("%.2f", MathZDC($calls, $leads));
|
|
|
|
$avg_sale_time=round(MathZDC($sales_talk_time_array[$user], $sale_array[$user]));
|
|
$avg_contact_time=round(MathZDC($contact_talk_time, $contacts));
|
|
$graph_stats[$j][0]=$user_row["full_name"]." - $user";
|
|
$graph_stats[$j][1]=trim($calls);
|
|
$graph_stats[$j][2]=trim($leads);
|
|
$graph_stats[$j][3]=trim($contacts);
|
|
$graph_stats[$j][4]=trim($contact_ratio);
|
|
$graph_stats[$j][5]=trim($system_time);
|
|
$graph_stats[$j][6]=trim($talk_time);
|
|
$graph_stats[$j][7]=trim($sale_array[$user]);
|
|
$graph_stats[$j][8]=trim($sales_ratio);
|
|
$graph_stats[$j][9]=trim($sale_contact_ratio);
|
|
$graph_stats[$j][10]=trim($sales_per_hour);
|
|
$graph_stats[$j][11]=trim($incomplete_array[$user]);
|
|
$graph_stats[$j][12]=trim($cancel_array[$user]);
|
|
$graph_stats[$j][13]=trim($callbacks);
|
|
$graph_stats[$j][14]=trim($stcall);
|
|
$graph_stats[$j][15]=trim($avg_sale_time);
|
|
$graph_stats[$j][16]=trim($avg_contact_time);
|
|
|
|
if (trim($calls)>$max_calls) {$max_calls=trim($calls);}
|
|
if (trim($leads)>$max_leads) {$max_leads=trim($leads);}
|
|
if (trim($contacts)>$max_contacts) {$max_contacts=trim($contacts);}
|
|
if (trim($contact_ratio)>$max_contactratio) {$max_contactratio=trim($contact_ratio);}
|
|
if (trim($system_time)>$max_systemtime) {$max_systemtime=trim($system_time);}
|
|
if (trim($talk_time)>$max_talktime) {$max_talktime=trim($talk_time);}
|
|
if (trim($sale_array[$user])>$max_sales) {$max_sales=trim($sale_array[$user]);}
|
|
if (trim($sales_ratio)>$max_salesleadsratio) {$max_salesleadsratio=trim($sales_ratio);}
|
|
if (trim($sale_contact_ratio)>$max_salescontactsratio) {$max_salescontactsratio=trim($sale_contact_ratio);}
|
|
if (trim($sales_per_hour)>$max_salesperhour) {$max_salesperhour=trim($sales_per_hour);}
|
|
if (trim($incomplete_array[$user])>$max_incsales) {$max_incsales=trim($incomplete_array[$user]);}
|
|
if (trim($cancel_array[$user])>$max_cancelledsales) {$max_cancelledsales=trim($cancel_array[$user]);}
|
|
if (trim($callbacks)>$max_callbacks) {$max_callbacks=trim($callbacks);}
|
|
if (trim($stcall)>$max_firstcall) {$max_firstcall=trim($stcall);}
|
|
if (trim($avg_sale_time)>$max_avgsaletime) {$max_avgsaletime=trim($avg_sale_time);}
|
|
if (trim($avg_contact_time)>$max_avgcontacttime) {$max_avgcontacttime=trim($avg_contact_time);}
|
|
|
|
$ASCII_text.=" | ".sprintf("%14s", $sales_per_hour);
|
|
$ASCII_text.=" | ".sprintf("%16s", $incomplete_array[$user]); $group_inc_sales+=$incomplete_array[$user];
|
|
$ASCII_text.=" | ".sprintf("%15s", $cancel_array[$user]); $group_cnc_sales+=$cancel_array[$user];
|
|
$ASCII_text.=" | ".sprintf("%9s", $callbacks); $group_callbacks+=$callbacks;
|
|
$ASCII_text.=" | ".sprintf("%21s", $stcall); # first call resolution
|
|
$ASCII_text.=" | ".sprintf("%17s", $average_sale_time);
|
|
$ASCII_text.=" | ".sprintf("%20s", $average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status); $q++) {
|
|
$stat_stmt="select sum(stat_ct) from (select count(distinct uniqueid) as stat_ct From ".$vicidial_agent_log_table." val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str) UNION select count(distinct uniqueid) as stat_ct From ".$vicidial_agent_log_table." val, vicidial_campaign_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str)) as counts";
|
|
$stat_rslt=mysql_to_mysqli($stat_stmt, $link);
|
|
$stat_row=mysqli_fetch_row($stat_rslt);
|
|
$ASCII_text.=" ".sprintf("%6s", $stat_row[0])." |";
|
|
$CSV_status_text.=",\"$stat_row[0]\"";
|
|
$call_status_group_totals[$q]+=$stat_row[0];
|
|
$graph_stats[$j][(17+$q)]=$stat_row[0];
|
|
|
|
$varname=$Sstatus."_graph";
|
|
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
|
|
|
$max_varname="max_".$call_status[$q];
|
|
if ($stat_row[0]>$$max_varname) {$$max_varname=$stat_row[0];}
|
|
}
|
|
$ASCII_text.="\n";
|
|
|
|
$CSV_text.="\"$j\",\"$user_row[full_name]\",\"$user\",\"$calls\",\"$leads\",\"$contacts\",\"$contact_ratio %\",\"$user_nonpause_time\",\"$user_system_time\",\"$user_talk_time\",\"$sale_array[$user]\",\"$sales_per_working_hours\",\"$sales_ratio\",\"$sale_contact_ratio\",\"$sales_per_hour\",\"$incomplete_array[$user]\",\"$cancel_array[$user]\",\"$callbacks\",\"$stcall\",\"$average_sale_time\",\"$average_contact_time\"$CSV_status_text\n";
|
|
}
|
|
|
|
##### GROUP TOTALS #############
|
|
$group_average_sale_time=sec_convert(round(MathZDC($group_sales_talk_time, $group_sales)), 'H');
|
|
$group_average_contact_time=sec_convert(round(MathZDC($group_contact_talk_time, $group_contacts)), 'H');
|
|
$group_talk_hours=MathZDC($group_talk_time, 3600);
|
|
|
|
$GROUP_text.="| ".sprintf("%40s", "$group_name");
|
|
$GROUP_text.=" | ".sprintf("%10s", "$user_group[$i]");
|
|
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| ".sprintf("%40s", "");
|
|
$ASCII_text.=" | ".sprintf("%10s", _QXZ("TOTALS:",10));
|
|
|
|
$TOTAL_text=" | ".sprintf("%5s", $group_calls);
|
|
$TOTAL_text.=" | ".sprintf("%5s", $group_leads);
|
|
$TOTAL_text.=" | ".sprintf("%8s", $group_contacts);
|
|
$group_contact_ratio=sprintf("%.2f", MathZDC(100*$group_contacts, $group_leads));
|
|
$TOTAL_text.=" | ".sprintf("%12s", $group_contact_ratio)."%";
|
|
$TOTAL_text.=" | ".sprintf("%13s", sec_convert($group_nonpause_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%11s", sec_convert($group_system_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%9s", sec_convert($group_talk_time,'H'));
|
|
$TOTAL_text.=" | ".sprintf("%5s", $group_sales);
|
|
$sales_per_working_hours=sprintf("%.2f", (MathZDC($group_sales, MathZDC($group_nonpause_time, 3600))));
|
|
$TOTAL_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
$group_sales_ratio=sprintf("%.2f", MathZDC(100*$group_sales, $group_leads));
|
|
$TOTAL_text.=" | ".sprintf("%19s", $group_sales_ratio)."%";
|
|
$group_sale_contact_ratio=sprintf("%.2f", MathZDC(100*$group_sales, $group_contacts));
|
|
$TOTAL_text.=" | ".sprintf("%22s", $group_sale_contact_ratio)."%";
|
|
$group_sales_per_hour=sprintf("%.2f", MathZDC($group_sales, $group_talk_hours));
|
|
$group_stcall=sprintf("%.2f", MathZDC($group_calls, $group_leads));
|
|
$TOTAL_text.=" | ".sprintf("%14s", $group_sales_per_hour);
|
|
$TOTAL_text.=" | ".sprintf("%16s", $group_inc_sales);
|
|
$TOTAL_text.=" | ".sprintf("%15s", $group_cnc_sales);
|
|
$TOTAL_text.=" | ".sprintf("%9s", $group_callbacks);
|
|
$TOTAL_text.=" | ".sprintf("%21s", $group_stcall); # first call resolution
|
|
$TOTAL_text.=" | ".sprintf("%17s", $group_average_sale_time);
|
|
$TOTAL_text.=" | ".sprintf("%20s", $group_average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status_group_totals); $q++) {
|
|
$TOTAL_text.=" ".sprintf("%6s", $call_status_group_totals[$q])." |";
|
|
$call_status_totals_grand_total[$q]+=$call_status_group_totals[$q];
|
|
$CSV_status_text.=",\"$call_status_group_totals[$q]\"";
|
|
$total_var=$call_status[$q]."_total";
|
|
$$total_var=$call_status_group_totals[$q];
|
|
$total_graph_stats[$i][(17+$q)]=$call_status_group_totals[$q];
|
|
$max_varname="max_total".$call_status[$q];
|
|
if ($call_status_group_totals[$q]>$$max_varname) {$$max_varname=$call_status_group_totals[$q];}
|
|
}
|
|
$TOTAL_text.="\n";
|
|
|
|
if (trim($group_calls)>$max_totalcalls) {$max_totalcalls=trim($group_calls);}
|
|
if (trim($group_leads)>$max_totalleads) {$max_totalleads=trim($group_leads);}
|
|
if (trim($group_contacts)>$max_totalcontacts) {$max_totalcontacts=trim($group_contacts);}
|
|
if (trim($group_contact_ratio)>$max_totalcontactratio) {$max_totalcontactratio=trim($group_contact_ratio);}
|
|
if (trim($group_system_time)>$max_totalsystemtime) {$max_totalsystemtime=trim($group_system_time);}
|
|
if (trim($group_talk_time)>$max_totaltalktime) {$max_totaltalktime=trim($group_talk_time);}
|
|
if (trim($group_sales)>$max_totalsales) {$max_totalsales=trim($group_sales);}
|
|
if (trim($group_sales_ratio)>$max_totalsalesleadsratio) {$max_totalsalesleadsratio=trim($group_sales_ratio);}
|
|
if (trim($group_sale_contact_ratio)>$max_totalsalescontactsratio) {$max_totalsalescontactsratio=trim($group_sale_contact_ratio);}
|
|
if (trim($group_sales_per_hour)>$max_totalsalesperhour) {$max_totalsalesperhour=trim($group_sales_per_hour);}
|
|
if (trim($group_inc_sales)>$max_totalincsales) {$max_totalincsales=trim($group_inc_sales);}
|
|
if (trim($group_cnc_sales)>$max_totalcancelledsales) {$max_totalcancelledsales=trim($group_cnc_sales);}
|
|
if (trim($group_callbacks)>$max_totalcallbacks) {$max_totalcallbacks=trim($group_callbacks);}
|
|
if (trim($group_stcall)>$max_totalfirstcall) {$max_totalfirstcall=trim($group_stcall);}
|
|
if (trim($group_avg_sale_time)>$max_totalavgsaletime) {$max_totalavgsaletime=trim($group_avg_sale_time);}
|
|
if (trim($group_avg_contact_time)>$max_totalavgcontacttime) {$max_totalavgcontacttime=trim($group_avg_contact_time);}
|
|
$total_graph_stats[$i][1]=$group_calls;
|
|
$total_graph_stats[$i][2]=$group_leads;
|
|
$total_graph_stats[$i][3]=$group_contacts;
|
|
$total_graph_stats[$i][4]=$group_contact_ratio;
|
|
$total_graph_stats[$i][5]=$group_system_time;
|
|
$total_graph_stats[$i][6]=$group_talk_time;
|
|
$total_graph_stats[$i][7]=$group_sales;
|
|
$total_graph_stats[$i][8]=$group_sales_ratio;
|
|
$total_graph_stats[$i][9]=$group_sale_contact_ratio;
|
|
$total_graph_stats[$i][10]=$group_sales_per_hour;
|
|
$total_graph_stats[$i][11]=$group_inc_sales;
|
|
$total_graph_stats[$i][12]=$group_cnc_sales;
|
|
$total_graph_stats[$i][13]=$group_callbacks;
|
|
$total_graph_stats[$i][14]=$group_stcall;
|
|
$total_graph_stats[$i][15]=$group_avg_sale_time;
|
|
$total_graph_stats[$i][16]=$group_avg_contact_time;
|
|
|
|
$ASCII_text.=$TOTAL_text;
|
|
$GROUP_text.=$TOTAL_text;
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="\n\n";
|
|
|
|
$CSV_text.="\"\",\"\",\""._QXZ("TOTALS").":\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
|
$GROUP_CSV_text.="\"$i\",\"$group_name\",\"$user_group[$i]\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
|
$CSV_text.="\n\n";
|
|
|
|
$total_calls+=$group_calls;
|
|
$total_leads+=$group_leads;
|
|
$total_contacts+=$group_contacts;
|
|
$total_system_time+=$group_system_time;
|
|
$total_nonpause_time+=$group_nonpause_time;
|
|
$total_talk_time+=$group_talk_time;
|
|
$total_sales+=$group_sales;
|
|
$total_inc_sales+=$group_inc_sales;
|
|
$total_cnc_sales+=$group_cnc_sales;
|
|
$total_callbacks+=$group_callbacks;
|
|
$total_stcall+=$group_stcall; # first call resolution
|
|
$total_sales_talk_time+=$group_sales_talk_time;
|
|
$total_contact_talk_time+=$group_contact_talk_time;
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$dataset_ID="_".$user_group[$i]; # VERY IMPORTANT
|
|
$graph_array=array("ATPD_CALLSdata$dataset_ID|1|CALLS|integer|", "ATPD_LEADSdata$dataset_ID|2|LEADS|integer|", "ATPD_CONTACTSdata$dataset_ID|3|CONTACTS|integer|", "ATPD_CONTACTRATIOdata$dataset_ID|4|CONTACT RATIO|percent|", "ATPD_SYSTEMTIMEdata$dataset_ID|5|SYSTEM TIME|time|", "ATPD_TALKTIMEdata$dataset_ID|6|TALK TIME|time|", "ATPD_SALESdata$dataset_ID|7|SALES|integer|", "ATPD_SALESTOLEADSdata$dataset_ID|8|SALES TO LEADS RATIO|decimal|", "ATPD_SALESTOCONTACTSdata$dataset_ID|9|SALES TO CONTACTS RATIO|decimal|", "ATPD_SALESPERHOURdata$dataset_ID|10|SALES PER HOUR|decimal|", "ATPD_INCOMPLETESALESSdata$dataset_ID|11|INCOMPLETE SALES|integer|", "ATPD_CANCELLEDSALESdata$dataset_ID|12|CANCELLED SALES|integer|", "ATPD_CALLBACKSdata$dataset_ID|13|CALLBACKS|integer|", "ATPD_FIRSTCALLSdata$dataset_ID|14|FIRST CALLS|decimal|", "ATPD_AVGSALETIMEdata$dataset_ID|15|AVG SALE TIME|time|", "ATPD_AVGCONTACTTIMEdata$dataset_ID|16|AVG CONTACT TIME|time|");
|
|
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
array_push($graph_array, "ATPD_SUBSTATUS".$e."data|".($e+19)."|".$SstatusTXT."|integer|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
$GRAPH="";
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=1; $d<=count($graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $graph_stats[$d][0])."\",";
|
|
$data.="\"".$graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title="$user_group[$i] - $group_name";
|
|
include("graphcanvas.inc");
|
|
$GRAPH.=$graphCanvas;
|
|
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
#flush();
|
|
}
|
|
else
|
|
{
|
|
$ASCII_text.=" **** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****\n\n";
|
|
$CSV_text.="\"\",\"**** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****\"\n\n";
|
|
$GRAPH_text.=" **** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****<BR/><BR/>\n\n";
|
|
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
|
|
}
|
|
}
|
|
|
|
$ASCII_text.="--- <B>CALL CENTER TOTAL</B>\n";
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="| "._QXZ("Team Name",40)." | "._QXZ("Agent ID",10)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n";
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.=$GROUP_text;
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
|
|
$total_average_sale_time=sec_convert(round(MathZDC($total_sales_talk_time,$total_sales)), 'H');
|
|
$total_average_contact_time=sec_convert(round(MathZDC($total_contact_talk_time,$total_contacts)), 'H');
|
|
$total_talk_hours=MathZDC($total_talk_time, 3600);
|
|
|
|
$ASCII_text.="| ".sprintf("%40s", "");
|
|
$ASCII_text.=" | ".sprintf("%10s", _QXZ("TOTALS:"));
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_calls);
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_leads);
|
|
$ASCII_text.=" | ".sprintf("%8s", $total_contacts);
|
|
$total_contact_ratio=sprintf("%.2f", MathZDC(100*$total_contacts, $total_leads));
|
|
$ASCII_text.=" | ".sprintf("%12s", $total_contact_ratio)."%";
|
|
$ASCII_text.=" | ".sprintf("%13s", sec_convert($total_nonpause_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%11s", sec_convert($total_system_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%9s", sec_convert($total_talk_time,'H'));
|
|
$ASCII_text.=" | ".sprintf("%5s", $total_sales);
|
|
$sales_per_working_hours=sprintf("%.2f", MathZDC($total_sales, MathZDC($total_nonpause_time, 3600)));
|
|
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
|
$total_sales_ratio=sprintf("%.2f", MathZDC(100*$total_sales, $total_leads));
|
|
$ASCII_text.=" | ".sprintf("%19s", $total_sales_ratio)."%";
|
|
$total_sale_contact_ratio=sprintf("%.2f", MathZDC(100*$total_sales, $total_contacts));
|
|
$ASCII_text.=" | ".sprintf("%22s", $total_sale_contact_ratio)."%";
|
|
$total_sales_per_hour=sprintf("%.2f", MathZDC($total_sales, $total_talk_hours));
|
|
$total_stcall=sprintf("%.2f", MathZDC($total_calls, $total_leads));
|
|
$ASCII_text.=" | ".sprintf("%14s", $total_sales_per_hour);
|
|
$ASCII_text.=" | ".sprintf("%16s", $total_inc_sales);
|
|
$ASCII_text.=" | ".sprintf("%15s", $total_cnc_sales);
|
|
$ASCII_text.=" | ".sprintf("%9s", $total_callbacks);
|
|
$ASCII_text.=" | ".sprintf("%21s", $total_stcall); # first call resolution
|
|
$ASCII_text.=" | ".sprintf("%17s", $total_average_sale_time);
|
|
$ASCII_text.=" | ".sprintf("%20s", $total_average_contact_time)." |";
|
|
|
|
$CSV_status_text="";
|
|
for ($q=0; $q<count($call_status_totals_grand_total); $q++) {
|
|
$ASCII_text.=" ".sprintf("%6s", $call_status_totals_grand_total[$q])." |";
|
|
$CSV_status_text.=",\"$call_status_totals_grand_total[$q]\"";
|
|
}
|
|
$ASCII_text.="\n";
|
|
|
|
|
|
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
|
$ASCII_text.="</FONT></PRE>";
|
|
$ASCII_text.="</BODY>\n";
|
|
$ASCII_text.="</HTML>\n";
|
|
|
|
$CSV_text.="\"\",\""._QXZ("CALL CENTER TOTAL")."\"\n";
|
|
$CSV_text.="\"\",\""._QXZ("Team Name")."\",\""._QXZ("Team ID")."\",\""._QXZ("Calls")."\",\""._QXZ("Leads")."\",\""._QXZ("Contacts")."\",\""._QXZ("Contact Ratio")."\",\""._QXZ("Nonpause Time")."\",\""._QXZ("System Time")."\",\""._QXZ("Talk Time")."\",\""._QXZ("Sales")."\",\""._QXZ("Sales per Working Hour")."\",\""._QXZ("Sales to Leads Ratio")."\",\""._QXZ("Sales to Contacts Ratio")."\",\""._QXZ("Sales Per Hour")."\",\""._QXZ("Incomplete Sales")."\",\""._QXZ("Cancelled Sales")."\",\""._QXZ("Callbacks")."\",\""._QXZ("First Call Resolution")."\",\""._QXZ("Average Sale Time")."\",\""._QXZ("Average Contact Time")."\"$CSVstatusheader\n";
|
|
$CSV_text.=$GROUP_CSV_text;
|
|
$CSV_text.="\"\",\"\",\""._QXZ("TOTALS").":\",\"$total_calls\",\"$total_leads\",\"$total_contacts\",\"$total_contact_ratio %\",\"".sec_convert($total_nonpause_time,'H')."\",\"".sec_convert($total_system_time,'H')."\",\"".sec_convert($total_talk_time,'H')."\",\"$total_sales\",\"$sales_per_working_hours\",\"$total_sales_ratio\",\"$total_sale_contact_ratio\",\"$total_sales_per_hour\",\"$total_inc_sales\",\"$total_cnc_sales\",\"$total_callbacks\",\"$total_stcall\",\"$total_average_sale_time\",\"$total_average_contact_time\"$CSV_status_text\n";
|
|
|
|
# USE THIS FOR COMBINED graphs, use pipe-delimited array elements, dataset_name|index|link_name|graph_override
|
|
# You have to hard code the graph name in where it is overridden and mind the data indices. No other way to do it.
|
|
$multigraph_text="";
|
|
$graph_id++;
|
|
$graph_array=array("ATPD_TOTALCALLSdata|1|CALLS|integer|", "ATPD_TOTALLEADSdata|2|LEADS|integer|", "ATPD_TOTALCONTACTSdata|3|CONTACTS|integer|", "ATPD_TOTALCONTACTRATIOdata|4|CONTACT RATIO|decimal|", "ATPD_TOTALSYSTEMTIMEdata|5|SYSTEM TIME|time|", "ATPD_TOTALTALKTIMEdata|6|TALK TIME|time|", "ATPD_TOTALSALESdata|7|SALES|integer|", "ATPD_TOTALSALESTOLEADSdata|8|SALES TO LEADS RATIO|decimal|", "ATPD_TOTALSALESTOCONTACTSdata|9|SALES TO CONTACTS RATIO|decimal|", "ATPD_TOTALSALESPERHOURdata|10|SALES PER HOUR|decimal|", "ATPD_TOTALINCOMPLETESALESSdata|11|INCOMPLETE SALES|integer|", "ATPD_TOTALCANCELLEDSALESdata|12|CANCELLED SALES|integer|", "ATPD_TOTALCALLBACKSdata|13|CALLBACKS|integer|", "ATPD_TOTALFIRSTCALLSdata|14|FIRST CALLS|decimal|", "ATPD_TOTALAVGSALETIMEdata|15|AVG SALE TIME|time|", "ATPD_TOTALAVGCONTACTTIMEdata|16|AVG CONTACT TIME|time|");
|
|
|
|
for ($e=0; $e<count($call_status); $e++) {
|
|
$Sstatus=$call_status[$e];
|
|
$SstatusTXT=$Sstatus;
|
|
if ($Sstatus=="") {$SstatusTXT="(blank)";}
|
|
array_push($graph_array, "ATPD_SUBSTATUSTOTAL".$e."data|".($e+19)."|".$SstatusTXT."|time|");
|
|
}
|
|
|
|
$default_graph="bar"; # Graph that is initally displayed when page loads
|
|
include("graph_color_schemas.inc");
|
|
|
|
$GRAPH="";
|
|
$graph_totals_array=array();
|
|
$graph_totals_rawdata=array();
|
|
for ($q=0; $q<count($graph_array); $q++) {
|
|
$graph_info=explode("|", $graph_array[$q]);
|
|
$current_graph_total=0;
|
|
$dataset_name=$graph_info[0];
|
|
$dataset_index=$graph_info[1];
|
|
$dataset_type=$graph_info[3];
|
|
|
|
$JS_text.="var $dataset_name = {\n";
|
|
# $JS_text.="\ttype: \"\",\n";
|
|
# $JS_text.="\t\tdata: {\n";
|
|
$datasets="\t\tdatasets: [\n";
|
|
$datasets.="\t\t\t{\n";
|
|
$datasets.="\t\t\t\tlabel: \"\",\n";
|
|
$datasets.="\t\t\t\tfill: false,\n";
|
|
|
|
$labels="\t\tlabels:[";
|
|
$data="\t\t\t\tdata: [";
|
|
$graphConstantsA="\t\t\t\tbackgroundColor: [";
|
|
$graphConstantsB="\t\t\t\thoverBackgroundColor: [";
|
|
$graphConstantsC="\t\t\t\thoverBorderColor: [";
|
|
for ($d=0; $d<count($total_graph_stats); $d++) {
|
|
$labels.="\"".preg_replace('/ +/', ' ', $total_graph_stats[$d][0])."\",";
|
|
$data.="\"".$total_graph_stats[$d][$dataset_index]."\",";
|
|
$current_graph_total+=$total_graph_stats[$d][$dataset_index];
|
|
$bgcolor=$backgroundColor[($d%count($backgroundColor))];
|
|
$hbgcolor=$hoverBackgroundColor[($d%count($hoverBackgroundColor))];
|
|
$hbcolor=$hoverBorderColor[($d%count($hoverBorderColor))];
|
|
$graphConstantsA.="\"$bgcolor\",";
|
|
$graphConstantsB.="\"$hbgcolor\",";
|
|
$graphConstantsC.="\"$hbcolor\",";
|
|
}
|
|
$graphConstantsA.="],\n";
|
|
$graphConstantsB.="],\n";
|
|
$graphConstantsC.="],\n";
|
|
$labels=preg_replace('/,$/', '', $labels)."],\n";
|
|
$data=preg_replace('/,$/', '', $data)."],\n";
|
|
|
|
$graph_totals_rawdata[$q]=$current_graph_total;
|
|
switch($dataset_type) {
|
|
case "time":
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL")." - ".sec_convert($current_graph_total, 'H')." </caption>\n";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = Math.round(data.datasets[0].data[tooltipItem.index]); return value.toHHMMSS();}}}, legend: { display: false }},";
|
|
break;
|
|
case "percent":
|
|
$graph_totals_array[$q]="";
|
|
$chart_options="options: {tooltips: {callbacks: {label: function(tooltipItem, data) {var value = data.datasets[0].data[tooltipItem.index]; return value + '%';}}}, legend: { display: false }},";
|
|
break;
|
|
default:
|
|
$graph_totals_array[$q]=" <caption align=\"bottom\">"._QXZ("TOTAL").": $current_graph_total</caption>\n";
|
|
$chart_options="options: { legend: { display: false }},";
|
|
break;
|
|
}
|
|
|
|
$datasets.=$data;
|
|
$datasets.=$graphConstantsA.$graphConstantsB.$graphConstantsC.$graphConstants; # SEE TOP OF SCRIPT
|
|
$datasets.="\t\t\t}\n";
|
|
$datasets.="\t\t]\n";
|
|
$datasets.="\t}\n";
|
|
|
|
$JS_text.=$labels.$datasets;
|
|
# $JS_text.="}\n";
|
|
# $JS_text.="prepChart('$default_graph', $graph_id, $q, $dataset_name);\n";
|
|
$JS_text.="var main_ctx = document.getElementById(\"CanvasID".$graph_id."_".$q."\");\n";
|
|
$JS_text.="var GraphID".$graph_id."_".$q." = new Chart(main_ctx, {type: '$default_graph', $chart_options data: $dataset_name});\n";
|
|
}
|
|
|
|
$graph_count=count($graph_array);
|
|
$graph_title="CALL CENTER TOTAL";
|
|
include("graphcanvas.inc");
|
|
$GRAPH.=$graphCanvas;
|
|
|
|
|
|
$GRAPH_text.=$GRAPH;
|
|
$GRAPH_text.="</FONT></PRE>";
|
|
$GRAPH_text.="</BODY>\n";
|
|
$GRAPH_text.="</HTML>\n";
|
|
|
|
}
|
|
|
|
if ($file_download>0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_team_performance_detail_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
header("Content-type: text/html; charset=utf-8");
|
|
$JS_onload.="}\n";
|
|
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
|
$JS_text.="</script>\n";
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$HTML_text.=$GRAPH_text;
|
|
}
|
|
else
|
|
{
|
|
$HTML_text.=$ASCII_text;
|
|
}
|
|
|
|
echo $HTML_head;
|
|
$short_header=1;
|
|
require("admin_header.php");
|
|
echo $HTML_text;
|
|
echo $JS_text;
|
|
flush();
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
?>
|