754 lines
27 KiB
Perl
754 lines
27 KiB
Perl
#!/usr/bin/perl
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#
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# agi-3way_press_outside.agi version 2.14
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#
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# Runs when a 3way call using a dial override is placed through a special
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# extension from the agent screen to an outside-agent where that outside-agent
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# will have to press-1 to accept the phone call.
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# An example of the special extension: "49907917275551212" where:
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# - 49907 is the special extension
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# - 9 is the dial prefix
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# - 1 is the phone code
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# - 7275551212 is the outside-agent number to be dialed
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#
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# THIS IS THE SECOND REQUIRED AGI SCRIPT OF 2 FOR THIS FEATURE
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#
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# You need to put lines similar to those below in your extensions.conf file:
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# ; Below are the parameters needed for the script to be run properly
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# ; 1. the stage of the outside-agent phone call:
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# ; answered - outside-agent has answered the phone call
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# ; declined - outside-agent has not pressed-1 in time and the call is to hung up
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# ; accepted - outside-agent has pressed-1 and is to be sent to the agent
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#
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#; VICIdial outside-agent transfer after initiated by agent:
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#[xfer_press_dialplan]
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#exten => s,1,Answer
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#exten => s,n,NoOp(${call_3way_id})
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#exten => s,n,NoOp(${CALLERID(name)})
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#exten => s,n,AGI(agi-3way_press_outside.agi,answered---20)
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#exten => s,n,Playback(sip-silence)
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#exten => s,n,Wait(1)
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#exten => s,n,Background(outside-sales)
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#exten => s,n,Background(press-1)
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#exten => s,n,Background(now)
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#exten => s,n,Wait(10)
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#exten => s,n,AGI(agi-3way_press_outside.agi,declined)
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#exten => s,n,Hangup
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#
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#exten => 1,1,NoOp(${call_3way_id})
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#exten => 1,n,NoOp(${CALLERID(name)})
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#exten => 1,n,AGI(agi-3way_press_outside.agi,accepted)
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#exten => 1,n,Hangup()
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#
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#exten => t,1,Playback(buzz)
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#exten => t,n,Hangup()
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#
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#exten => i,1,Playback(buzz)
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#exten => i,n,Hangup()
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#
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#
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# Copyright (C) 2024 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 231113-2041 - First Build
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# 231227-1427 - Added multi-phone ability
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# 240108-1503 - Added call_channel and call_transfer logging
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# 240114-0946 - Added check of agent_heartbeat
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# 240116-2109 - Added CLI flag for timeout
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#
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$script = 'agi-3way_press_outside.agi';
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$build = '240116-2109';
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$at='@';
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$S='*';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=272;
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$one_mysql_log=0;
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$MT[0]='';
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$timeout=100;
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$now_date_epoch = time();
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$CIDdate = "$mon$mday$hour$min$sec";
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$tsSQLdate = "$year$mon$mday$hour$min$sec";
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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$SQLdateBEGIN = $SQLdate;
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while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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if (!$TPALOGfile) {$TPALOGfile = "$PATHlogs/tpaout.$year-$mon-$mday";}
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use DBI;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02001'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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$local_gmt = $aryA[1];
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if ($isdst) {$local_gmt++;}
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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#############################################
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##### START SYSTEM SETTINGS LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_pe_phone_append,did_agent_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_ra_extensions_enabled,queuemetrics_socket,queuemetrics_socket_url,enable_did_entry_list_id,enable_drop_lists,inbound_answer_config,agent_search_method,abandon_check_queue,inbound_credits FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02026'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = $aryA[0];
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$queuemetrics_server_ip = $aryA[1];
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$queuemetrics_dbname = $aryA[2];
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$queuemetrics_login= $aryA[3];
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$queuemetrics_pass = $aryA[4];
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$queuemetrics_log_id = $aryA[5];
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$queuemetrics_eq_prepend = $aryA[6];
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$queuemetrics_pe_phone_append = $aryA[7];
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$did_agent_log = $aryA[8];
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$alt_log_server_ip = $aryA[9];
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$alt_log_dbname = $aryA[10];
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$alt_log_login = $aryA[11];
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$alt_log_pass = $aryA[12];
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$tables_use_alt_log_db = $aryA[13];
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$did_ra_extensions_enabled = $aryA[14];
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$queuemetrics_socket = $aryA[15];
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$queuemetrics_socket_url = $aryA[16];
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$enable_did_entry_list_id = $aryA[17];
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$enable_drop_lists = $aryA[18];
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$inbound_answer_config = $aryA[19];
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$SSagent_search_method = $aryA[20];
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$SSabandon_check_queue = $aryA[21];
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$SSinbound_credits = $aryA[22];
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}
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$sthA->finish();
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##### END SYSTEM SETTINGS LOOKUP #####
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###########################################
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/---/, $ARGV[0]);
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$stage = $ARGV_vars[0];
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$CLI_timeout = $ARGV_vars[1];
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$CLI_timeout =~ s/\D//gi;
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if (length($CLI_timeout) > 0)
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{
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if ($AGILOG) {$agi_string = " Timeout CLI override: $timeout -> $CLI_timeout"; &agi_output;}
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$timeout = $CLI_timeout;
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}
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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if (/^agi_context\:\s+(.*)$/) {$context = $1;}
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}
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$callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^T\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$lead_id = substr($calleridname, 10, 10);
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$lead_id = ($lead_id + 0);
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}
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if ($calleridname =~ /^DC\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/)
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{
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$lead_id = substr($calleridname, 9, 10);
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$lead_id = ($lead_id + 0);
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}
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if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^T\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{$callerid = $calleridname;}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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if ($callerid !~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^T\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$callerid =~ s/\D|\'//gi;
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$calleridname =~ s/unknown|\'//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$stage|$build|"; &agi_output;}
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$CALLvendor_lead_code = $AGI->get_variable('vendor_lead_code');
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$CALLlead_id = $AGI->get_variable('lead_id');
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if ($AGILOG) {$agi_string = "CALL Variables: |Lead ID: $lead_id($CALLlead_id) VLC: $CALLvendor_lead_code $callerid|"; &agi_output;}
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if ($AGILOG) {$agi_string = "+++++ 3WAY PRESS OUTSIDE-AGENT STARTED : |$channel_group|$callerid|$now_date"; &agi_output;}
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$VDADphone='';
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$VDADphone_code='';
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$VCcallerid = $channel_group;
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$VD_campaign_id = $channel_group;
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if (length($VCcallerid)<2)
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{$VCcallerid = 'ViciDial Inbound';}
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### Grab Server values from the database
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$cbc=0;
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$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,voicemail_dump_exten_no_inst,routing_prefix FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02004'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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while ($sthArows > $cbc)
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{
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@aryA = $sthA->fetchrow_array;
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$DBvoicemail_dump_exten = $aryA[0];
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$DBext_context = $aryA[1];
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$DBanswer_transfer_agent = $aryA[2];
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$DBSERVER_GMT = $aryA[3];
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$asterisk_version = $aryA[4];
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$DBmax_vicidial_trunks = $aryA[5];
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$voicemail_dump_exten_no_inst = $aryA[6];
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$routing_prefix = $aryA[7];
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if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
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if ($DBext_context) {$ext_context = $DBext_context;}
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if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
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if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
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if ($asterisk_version) {$AST_ver = $asterisk_version;}
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if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
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$LOCAL_GMT_OFF = $SERVER_GMT;
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$LOCAL_GMT_OFF_STD = $SERVER_GMT;
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if ($isdst) {$LOCAL_GMT_OFF++;}
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if ($DB) {print "SEED TIME $now_date_epoch : $year-$mon-$mday $hour:$min:$sec LOCAL GMT OFFSET NOW: $LOCAL_GMT_OFF\n";}
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$cbc++;
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}
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$sthA->finish();
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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### Grab call details based on vicidial_3way_press_live record
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$CALLserver_ip='';
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$CALLsession_id='';
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$CALLuser='';
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$CALLlead_id='';
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$CALLsession_id_3way='';
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$CALLagent_heartbeat=0;
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$stmtA = "SELECT server_ip,session_id,user,lead_id,session_id_3way,UNIX_TIMESTAMP(agent_heartbeat) FROM vicidial_3way_press_live where call_3way_id='$calleridname' order by call_date desc limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02009'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$CALLserver_ip = $aryA[0];
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$CALLsession_id = $aryA[1];
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$CALLuser = $aryA[2];
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$CALLlead_id = $aryA[3];
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$CALLsession_id_3way = $aryA[4];
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$CALLagent_heartbeat = $aryA[5];
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}
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$sthA->finish();
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$heartbeat_test = ( (time()) - 9);
|
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if ( ($sthArows > 0) && ($CALLagent_heartbeat <= $heartbeat_test) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "3-WAY AGENT ERROR: heartbeat gone, exiting... |($CALLagent_heartbeat < $heartbeat_test)|$calleridname|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_live
|
|
$stmtA="DELETE FROM vicidial_3way_press_live where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live agent gone DELETE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_log
|
|
$stmtA="UPDATE vicidial_3way_press_log SET result=CONCAT(result,'|Agent Gone: $SQLdate') where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_log agent gone UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
print "SET CONTEXT $context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION i\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
exit;
|
|
}
|
|
|
|
$stmtA = "SELECT user FROM vicidial_live_agents where lead_id='$lead_id' and server_ip='$CALLserver_ip' order by live_agent_id desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02009'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLuser = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ( (length($CALLuser) < 1) || (length($CALLserver_ip) < 5) || (length($CALLsession_id) < 1) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "3-WAY AGENT ERROR: no user/server/session found, exiting... |$CALLuser|$CALLserver_ip|$CALLsession_id|$calleridname|"; &agi_output;}
|
|
print "SET CONTEXT $context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION i\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
exit;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "3-WAY DEBUG: user/server/session found: |$CALLuser|$CALLserver_ip|$CALLsession_id|$calleridname|"; &agi_output;}
|
|
|
|
if ($stage =~ /answered/i)
|
|
{
|
|
### Update the call in vicidial_3way_press_live
|
|
$stmtA="UPDATE vicidial_3way_press_live SET status='ANSWERED',call_channel='$channel' where call_3way_id='$calleridname' and status!='DEFEATED';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live answered UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_log
|
|
$stmtA="UPDATE vicidial_3way_press_log SET result=CONCAT(result,'|Answered: $SQLdate'),call_channel='$channel' where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_log answered UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($stage =~ /accepted/i)
|
|
{
|
|
$accepted_ct=0;
|
|
|
|
$stmtA = "LOCK TABLES vicidial_3way_press_live WRITE;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02057'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
|
|
|
|
if (length($qp_groupWAIT_aco)<2)
|
|
{$qp_groupWAIT_aco="''";}
|
|
### Get list of users that should take higher priority inbound calls first
|
|
$stmtA = "SELECT count(*) from vicidial_3way_press_live where lead_id='$CALLlead_id' and status IN('ACCEPTED','RESERVED','TRANSFER') and call_3way_id!='$calleridname';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$accepted_ct = $aryA[0];
|
|
}
|
|
|
|
if ($accepted_ct < 1)
|
|
{
|
|
### Update the call in vicidial_3way_press_live
|
|
$stmtA = "UPDATE vicidial_3way_press_live SET status='ACCEPTED',call_channel='$channel' where call_3way_id='$calleridname';";
|
|
my $UPDATEaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$UPDATEaffected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live accepted UPDATE: |$UPDATEaffected_rows|$stmtA|"; &agi_output;}
|
|
|
|
### Update all other calls for this lead in vicidial_3way_press_live to DEFEATED status
|
|
$stmtA = "UPDATE vicidial_3way_press_live SET status='DEFEATED' where lead_id='$CALLlead_id' and call_3way_id!='$calleridname';";
|
|
my $UPDATEaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$UPDATEaffected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live defeated UPDATE: |$UPDATEaffected_rows|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "UNLOCK TABLES;";
|
|
my $UNLOCKaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$UNLOCKaffected_rows; &mysql_error_logging;
|
|
|
|
### Update the call in vicidial_3way_press_log
|
|
$stmtA="UPDATE vicidial_3way_press_log SET result=CONCAT(result,'|Accepted: $SQLdate'),call_channel='$channel' where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_log accepted UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
|
|
# loop until session_id_3way is populated
|
|
$CALLstatus='';
|
|
$CALLconf_exten='';
|
|
$wait_loop=0;
|
|
while ($wait_loop < $timeout)
|
|
{
|
|
usleep(1*990*1000);
|
|
if ($wait_loop =~ /0$|5$/)
|
|
{
|
|
$AGI->stream_file('hold_tone');
|
|
}
|
|
|
|
$stmtA = "SELECT status,session_id_3way,UNIX_TIMESTAMP(agent_heartbeat) FROM vicidial_3way_press_live where call_3way_id='$calleridname' order by call_date desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLstatus = $aryA[0];
|
|
$CALLconf_exten = $aryA[1];
|
|
$CALLagent_heartbeat = $aryA[2];
|
|
}
|
|
$sthA->finish();
|
|
|
|
$heartbeat_test = ( (time()) - 9);
|
|
if ($CALLagent_heartbeat <= $heartbeat_test)
|
|
{
|
|
if ($AGILOG) {$agi_string = "3-WAY AGENT ERROR: heartbeat gone 2, exiting... |($CALLagent_heartbeat < $heartbeat_test)|$calleridname|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_live
|
|
$stmtA="DELETE FROM vicidial_3way_press_live where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live agent gone 2 DELETE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_log
|
|
$stmtA="UPDATE vicidial_3way_press_log SET result=CONCAT(result,'|Agent Gone: $SQLdate') where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_log agent gone 2 UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
print "SET CONTEXT $context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION i\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
exit;
|
|
}
|
|
|
|
if ( ($CALLstatus =~ /RESERVED/) && (length($CALLconf_exten) > 0) )
|
|
{
|
|
### Update the call in vicidial_3way_press_live
|
|
$stmtA="UPDATE vicidial_3way_press_live SET status='TRANSFER' where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live transfer UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_log
|
|
$stmtA="UPDATE vicidial_3way_press_log SET result=CONCAT(result,'|Transfer: ',NOW()),call_transfer='Y' where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_log transfer UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
### Update vicidial_conferences to leave_3way=1
|
|
# $Ttimeout='Xtimeout9';
|
|
# $stmtA="UPDATE vicidial_conferences set leave_3way='1', leave_3way_datetime=NOW(), extension='3WAY_$CALLuser$Ttimeout' where server_ip='$CALLserver_ip' and conf_exten='$CALLconf_exten';";
|
|
$stmtA="UPDATE vicidial_conferences set leave_3way='1', leave_3way_datetime=NOW(), extension='3WAY_$CALLuser' where server_ip='$CALLserver_ip' and conf_exten='$CALLconf_exten';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsD = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_conferences UPDATE: |$affected_rowsD|$stmtA|"; &agi_output;}
|
|
|
|
### Delete the call in vicidial_3way_press_live
|
|
$stmtA="DELETE from vicidial_3way_press_live where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsE = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live transfer DELETE: |$affected_rowsE|$stmtA|"; &agi_output;}
|
|
|
|
if ($AGILOG) {$agi_string = "3-WAY AGENT TRANSFER: |$CALLuser|$CALLserver_ip|$CALLconf_exten|$calleridname|"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION 7$CALLconf_exten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
|
|
$wait_loop=1000;
|
|
exit;
|
|
}
|
|
$wait_loop++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
# already accepted
|
|
$stmtA = "UNLOCK TABLES;";
|
|
my $UNLOCKaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$UNLOCKaffected_rows; &mysql_error_logging;
|
|
|
|
### Update the call in vicidial_3way_press_live
|
|
$stmtA="UPDATE vicidial_3way_press_live SET status='TOOSLOW' where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live too slow UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_log
|
|
$stmtA="UPDATE vicidial_3way_press_log SET result=CONCAT(result,'|Too Slow: $SQLdate') where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_log too slow UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
|
|
if ($stage =~ /declined/i)
|
|
{
|
|
### Update the call in vicidial_3way_press_live
|
|
$stmtA="UPDATE vicidial_3way_press_live SET status='DECLINED' where call_3way_id='$calleridname' and status!='DEFEATED';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_live declined UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
|
|
### Update the call in vicidial_3way_press_log
|
|
$stmtA="UPDATE vicidial_3way_press_log SET result=CONCAT(result,'|Declined: $SQLdate') where call_3way_id='$calleridname';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_3way_press_log declined UPDATE: |$affected_rowsA|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
|
|
|
|
|
|
exit;
|
|
|
|
|
|
sub checkresult
|
|
{
|
|
my ($res) = @_;
|
|
my $retval;
|
|
$tests++;
|
|
chomp $res;
|
|
if ($res =~ /^200/)
|
|
{
|
|
$res =~ /result=(-?\d+)/;
|
|
if (!length($1))
|
|
{
|
|
# print STDERR "FAIL ($res)\n";
|
|
$fail++;
|
|
}
|
|
else
|
|
{
|
|
# print STDERR "PASS ($1)\n";
|
|
$pass++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
# print STDERR "FAIL (unexpected result '$res')\n";
|
|
$fail++;
|
|
}
|
|
}
|
|
|
|
|
|
sub leading_zero($)
|
|
{
|
|
$_ = $_[0];
|
|
s/^(\d)$/0$1/;
|
|
s/^(\d\d)$/0$1/;
|
|
return $_;
|
|
} # End of the leading_zero() routine.
|
|
|
|
|
|
sub agi_output
|
|
{
|
|
($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
|
|
if ($Lhour < 10) {$Lhour = "0$Lhour";}
|
|
if ($Lmin < 10) {$Lmin = "0$Lmin";}
|
|
if ($Lsec < 10) {$Lsec = "0$Lsec";}
|
|
$LOGtime = "$Lhour:$Lmin:$Lsec";
|
|
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$LOGtime|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$LOGtime|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
|
|
sub mysql_error_logging
|
|
{
|
|
($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
|
|
if ($Lhour < 10) {$Lhour = "0$Lhour";}
|
|
if ($Lmin < 10) {$Lmin = "0$Lmin";}
|
|
if ($Lsec < 10) {$Lsec = "0$Lsec";}
|
|
$LOGtime = "$Lhour:$Lmin:$Lsec";
|
|
|
|
$errno='';
|
|
$error='';
|
|
if ( ($mel > 0) || ($one_mysql_log > 0) )
|
|
{
|
|
$errno = $dbhP->err();
|
|
if ( ($errno > 0) || ($mel > 1) || ($one_mysql_log > 0) )
|
|
{
|
|
$error = $dbhP->errstr();
|
|
### open the log file for writing ###
|
|
open(Eout, ">>$ERRLOGfile")
|
|
|| die "Can't open $ERRLOGfile: $!\n";
|
|
print Eout "$now_date|$LOGtime|$script|$mysql_count|$MEL_aff_rows|$errno|$error|$stmtA|$callerid|$insert_lead_id|\n";
|
|
close(Eout);
|
|
}
|
|
}
|
|
$one_mysql_log=0;
|
|
}
|
|
|
|
# subroutine to parse the asterisk version
|
|
# and return a hash with the various part
|
|
sub parse_asterisk_version
|
|
{
|
|
# grab the arguments
|
|
my $ast_ver_str = $_[0];
|
|
|
|
# get everything after the - and put it in $ast_ver_postfix
|
|
my @hyphen_parts = split( /-/ , $ast_ver_str );
|
|
|
|
my $ast_ver_postfix = $hyphen_parts[1];
|
|
|
|
# now split everything before the - up by the .
|
|
my @dot_parts = split( /\./ , $hyphen_parts[0] );
|
|
|
|
my %ast_ver_hash;
|
|
|
|
if ( $dot_parts[0] <= 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => $dot_parts[0],
|
|
"minor" => $dot_parts[1],
|
|
"build" => $dot_parts[2],
|
|
"revision" => $dot_parts[3],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
# digium dropped the 1 from asterisk 10 but we still need it
|
|
if ( $dot_parts[0] > 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => 1,
|
|
"minor" => $dot_parts[0],
|
|
"build" => $dot_parts[1],
|
|
"revision" => $dot_parts[2],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
return ( %ast_ver_hash );
|
|
}
|