457 lines
14 KiB
Perl
457 lines
14 KiB
Perl
#!/usr/bin/perl
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#
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# NOTE: IT IS RECOMMENDED THAT YOU USE cm_dnc.agi THROUGH A CALL MENU INSTEAD!
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#
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# agi-VDADinbound_NI_DNC_CIDlookup.agi version 2.0.5 *DBI-version*
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#
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# runs when a call comes in from an inbound call. This script will
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# play a message and take input to automatically change customer lead to NI or DNC.
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# *** This version detects inbound callerID over PRI ***
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#
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# Flag Options:
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# 1- default to insert into the vicidial_dnc table for DNC selections (Default=YES)
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# 2- campaign to take dnc settings from(overrides option 1)
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#
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# ;inbound call from outbound CID callbacks from VICIDIAL calls:
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#exten => 1234,1,Ringing ; call ringing
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#exten => 1234,2,Wait(1) ; Wait 1 second for CID delivery from PRI
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#exten => 1234,3,Answer ; Answer the line
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#exten => 1234,4,AGI(agi-VDADinbound_NI_DNC_CIDlookup.agi,YES-----TESTCAMP)
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#exten => 1234,5,Hangup
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#
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# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 60914-1051 - First draft
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# 80909-0614 - Added optional field for campaign so that vicidial_campaign_dnc could be used
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# 150928-1822 - Added dnc logging
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#
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$script = 'agi-VDADinbound_NI_DNC_CIDlookup.agi';
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### number of seconds to wait until you drop a waiting call
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$DROP_TIME = 360;
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### files to play for message of not interested or DNC and your request has been processed
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$prompt_file = 'not_interested_or_dnc';
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$processed_file = 'request_has_been_processed';
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$goodbye_audio_file = 'US_reminder_goodbye';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$start_time=$now_date;
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$CIDdate = "$mon$mday$hour$min$sec";
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$tsSQLdate = "$year$mon$mday$hour$min$sec";
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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$SQLdateBEGIN = $SQLdate;
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = "$aryA[0]";
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/-----/, $ARGV[0]);
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$dnc_default = $ARGV_vars[0];
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$campaign_id = $ARGV_vars[1];
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}
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if (length($dnc_default) < 2)
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{$dnc_default = 'YES';}
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$|=1;
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while(<STDIN>) {
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D//gi;
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$calleridname =~ s/unknown//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if (length($callerid)>0) {$phone_number = $callerid;}
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else {$phone_number = '';}
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if (length($calleridname)>0) {$VLcomments = $calleridname;}
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else {$VLcomments = '';}
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# if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;}
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# if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;}
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if (length($callerid)<10) {$callerid = $parked_by;}
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if (length($pin)>0) {$callerid = $pin;}
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### allow for external callerid to be collected
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# if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
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# {
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# @EXT_vars = split(/\*/, $extension);
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#
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# $referring_extension = $EXT_vars[0]; # initial extension sent
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# $channel_group = $EXT_vars[1]; # name of the parked group
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# $inbound_number = $EXT_vars[2]; # extension to send call to after parsing
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# $parked_by = $EXT_vars[3]; # leadID
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# $park_extension = $EXT_vars[4]; # filename of the on-hold music file
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# $comment_d = $EXT_vars[5]; # N/A
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# $comment_e = $EXT_vars[6]; # N/A
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#
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# $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);}
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# # JmmddhhmmssLLLLLLLLL
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# $JqueryCID = "J$CIDdate$PADlead_id";
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# $callerid = $JqueryCID;
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# ### set the callerid to the filename of the audio for on-hold
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# print "SET CALLERID $JqueryCID\n";
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# checkresult($result);
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# print STDERR "callerID changed: $JqueryCID\n";
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# }
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}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
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$AGI->stream_file('beep');
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&enter_pin_number;
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if ( (length($pin)<1) || ($pin =~ /9/) )
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{&enter_pin_number;}
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if ( (length($pin)<1) || ($pin =~ /9/) )
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{&enter_pin_number;}
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if ( (length($pin)<1) || ($pin =~ /9/) )
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{&enter_pin_number;}
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if ( (length($pin)<1) || ($pin =~ /9/) )
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{&enter_pin_number;}
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if ($pin =~ /2/) # set the phone_number to NI
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{
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### Check to see if the number is in the system ###
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$stmtA= "SELECT count(*) from vicidial_list where phone_number='$phone_number';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$lead_in_system = "$aryA[0]";
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$sthA->finish();
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### update all records for the phone_number in vicidial_list to NI (Not Interested)
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$stmtA = "UPDATE vicidial_list SET status='NI' where phone_number='$phone_number';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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$AGI->stream_file("$processed_file");
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}
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if ($pin =~ /3/) # set the phone_number to DNC
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{
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### Check to see if the number is in the system ###
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$stmtA= "SELECT count(*) from vicidial_list where phone_number='$phone_number';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$lead_in_system = "$aryA[0]";
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$sthA->finish();
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### update all records for the phone_number in vicidial_list to NI (Not Interested)
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$stmtA = "UPDATE vicidial_list SET status='DNC' where phone_number='$phone_number';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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if (length($campaign_id)>1)
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{
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### Grab DNC settings from campaign
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$stmtA = "SELECT use_internal_dnc,use_campaign_dnc FROM vicidial_campaigns where campaign_id = '$campaign_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@aryA = $sthA->fetchrow_array;
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$use_internal_dnc = "$aryA[0]";
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$use_campaign_dnc = "$aryA[1]";
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$sthA->finish();
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if ($use_internal_dnc =~ /Y/)
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{
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### add the number to the vicidial_dnc table
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$stmtA = "INSERT INTO vicidial_dnc SET phone_number='$phone_number';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$phone_number', campaign_id='-SYSINT-', action='add', action_date=NOW(), user='OLDAGI';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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if ($use_campaign_dnc =~ /Y/)
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{
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### add the number to the vicidial_campaign_dnc table
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$stmtA = "INSERT INTO vicidial_campaign_dnc SET phone_number='$phone_number',campaign_id='$campaign_id';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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$stmtA="INSERT INTO vicidial_dnc_log SET phone_number='$phone_number', campaign_id='$campaign_id', action='add', action_date=NOW(), user='OLDAGI';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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}
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else
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{
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if ($dnc_default =~ /YES/)
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{
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### add the number to the vicidial_dnc table
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$stmtA = "INSERT INTO vicidial_dnc SET phone_number='$phone_number';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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}
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$AGI->stream_file("$processed_file");
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}
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$dbhA->disconnect();
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$AGI->stream_file("$goodbye_audio_file");
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exit;
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sub enter_pin_number
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{
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# if you are not interested in this program press 2
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# if you would not like to be contacted by us again press 3
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# if you would like us to try to get in contact with you hangup
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$interrupt_digit='';
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undef $interrupt_digit;
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$interrupt_digit = $AGI->stream_file("$prompt_file",'239');
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if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
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$digits_being_entered=1;
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$totalDTMF='';
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if ($interrupt_digit > 1)
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{
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if ($interrupt_digit == 48) {$interrupt_digit=0;}
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if ($interrupt_digit == 49) {$interrupt_digit=1;}
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if ($interrupt_digit == 50) {$interrupt_digit=2;}
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if ($interrupt_digit == 51) {$interrupt_digit=3;}
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if ($interrupt_digit == 52) {$interrupt_digit=4;}
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if ($interrupt_digit == 53) {$interrupt_digit=5;}
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if ($interrupt_digit == 54) {$interrupt_digit=6;}
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if ($interrupt_digit == 55) {$interrupt_digit=7;}
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if ($interrupt_digit == 56) {$interrupt_digit=8;}
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if ($interrupt_digit == 57) {$interrupt_digit=9;}
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$totalDTMF=$interrupt_digit;
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}
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#$digit_loop_counter=0;
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#while ( ($digits_being_entered) && ($digit_loop_counter < 20) )
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# {
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# $digit = chr($AGI->wait_for_digit('30000')); # wait 30 seconds for input or until the pound key is pressed
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# if ($digit =~ /\d/)
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# {
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# $totalDTMF = "$totalDTMF$digit";
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# print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
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# $AGI->say_digits("$digit");
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# undef $digit;
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# }
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# else
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# {
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# $digits_being_entered=0;
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# }
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#
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# $digit_loop_counter++;
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# }
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#while ( ($digit_loop_counter < 4) )
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# {
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# $digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed
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# if ($digit =~ /\d/)
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# {
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# $totalDTMF = "$totalDTMF$digit";
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# if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
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# $AGI->say_digits("$digit");
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# undef $digit;
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# }
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# else
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# {
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# $digit_loop_counter=4;
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# }
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#
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# $digit_loop_counter++;
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# }
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$totalDTMF =~ s/\D//gi;
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$pin = $totalDTMF;
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if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
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}
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sub checkresult {
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/) {
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$res =~ /result=(-?\d+)/;
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if (!length($1)) {
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# print STDERR "FAIL ($res)\n";
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$fail++;
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} else {
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# print STDERR "PASS ($1)\n";
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|
$pass++;
|
|
}
|
|
} else {
|
|
# print STDERR "FAIL (unexpected result '$res')\n";
|
|
$fail++;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
sub agi_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|