663 lines
25 KiB
PHP
663 lines
25 KiB
PHP
<?php
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# campaign_summary_mobile_report.php
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#
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# Copyright (C) 2022 Matt Florell <vicidial@gmail.com>, Joe Johnson <freewermadmin@gmail.com> LICENSE: AGPLv2
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#
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# Back-end PHP script that generates text output to be interpreted by AST_timeonVDADallSUMMARY_mobile.php
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#
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# STOP=4000, SLOW=40, GO=4 seconds refresh interval
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#
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# changes:
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#
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# 181212-2329 - Initial build
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# 220301-1015 - Added allow_web_debug system setting
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
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elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
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if (isset($_GET["types"])) {$types=$_GET["types"];}
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elseif (isset($_POST["types"])) {$types=$_POST["types"];}
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if (isset($_GET["current_displayed_report"])) {$current_displayed_report=$_GET["current_displayed_report"];}
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elseif (isset($_POST["current_displayed_report"])) {$current_displayed_report=$_POST["current_displayed_report"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["browser_dimension"])) {$browser_dimension=$_GET["browser_dimension"];}
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elseif (isset($_POST["browser_dimension"])) {$browser_dimension=$_POST["browser_dimension"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSallow_web_debug = $row[6];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$RR = preg_replace('/[^-_0-9a-zA-Z]/', '', $RR);
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$current_displayed_report = preg_replace('/[^-_0-9a-zA-Z]/', '', $current_displayed_report);
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$browser_dimension = preg_replace('/[^-_0-9a-zA-Z]/', '', $browser_dimension);
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$adastats = preg_replace('/[^-_0-9a-zA-Z]/', '', $adastats);
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$file_download = preg_replace('/[^-_0-9a-zA-Z]/', '', $file_download);
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$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit);
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$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
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# Variables filtered further down in the code
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# $types
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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}
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|"._QXZ("$report_name")."|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$typesSQL='';
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if (is_array($types))
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{
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for ($q=0; $q<count($types); $q++)
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{
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$types[$q] = preg_replace('/[^- \_0-9a-zA-Z]/', '', $types[$q]);
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if ($q > 0) {$typesSQL .= ",";}
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$typesSQL .= "'$types[$q]'";
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}
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}
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else
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{
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$types = preg_replace('/[^- \_0-9a-zA-Z]/', '', $types);
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$typesSQL .= "'$types[$q]'";
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}
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$campaign_typeSQL='';
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if (count($types)<2) {
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$types = preg_replace('/[^- \_0-9\p{L}]/u', '', $types);
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if (in_array('LIST ALL CAMPAIGNS', $types)) {$campaign_typeSQL="";}
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else if (in_array('AUTO-DIAL ONLY', $types)) {$campaign_typeSQL="and dial_method IN('RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE')";}
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else if (in_array('MANUAL ONLY', $types)) {$campaign_typeSQL="and dial_method IN('MANUAL','INBOUND_MAN')";}
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else if (in_array('INBOUND ONLY', $types)) {$campaign_typeSQL="and campaign_allow_inbound='Y'";}
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else {$campaign_typeSQL="and campaign_id IN(".$typesSQL.")";}
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} else {
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if (!in_array('LIST ALL CAMPAIGNS', $types)) {
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$campaign_typeSQL='and (';
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if (in_array('AUTO-DIAL ONLY', $types))
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{
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$campaign_typeSQL.="dial_method IN('RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE') or "; #
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$index = array_search('AUTO-DIAL ONLY', $types);
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unset($types[$index]);
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}
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if (in_array('MANUAL ONLY', $types))
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{
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$campaign_typeSQL.="dial_method IN('MANUAL','INBOUND_MAN') or ";
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$index = array_search('MANUAL ONLY', $types);
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unset($types[$index]);
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} #
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if (in_array('INBOUND ONLY', $types))
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{
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$campaign_typeSQL.="campaign_allow_inbound='Y' or ";
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$index = array_search('INBOUND ONLY', $types);
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unset($types[$index]);
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} #
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array_values($types);
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$campaign_typeSQL.="campaign_id in ('".implode("', '", $types)."')";
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$campaign_typeSQL.=')';
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}
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}
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$stmt="select campaign_id from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL $campaign_typeSQL order by campaign_id;";
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# echo $stmt; die;
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$rslt=mysql_to_mysqli($stmt, $link);
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if (!isset($DB)) {$DB=0;}
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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$output_text="";
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$k=0;
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while($k<$groups_to_print)
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{
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$group = $groups[$k];
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$output_text.="$group|";
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$stmt = "select count(*) from vicidial_campaigns where campaign_id='$group' and campaign_allow_inbound='Y';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$campaign_allow_inbound = $row[0];
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$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$DIALlev["$group"] = $row[0];
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$DIALstatusA["$group"] = $row[1];
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$DIALstatusB["$group"] = $row[2];
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$DIALstatusC["$group"] = $row[3];
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$DIALstatusD["$group"] = $row[4];
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$DIALstatusE["$group"] = $row[5];
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$DIALorder["$group"] = $row[6];
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$DIALfilter["$group"] = $row[7];
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$HOPlev["$group"] = $row[8];
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$DIALmethod["$group"] = $row[9];
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$maxDIALlev["$group"] = $row[10];
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$DROPmax["$group"] = $row[11];
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$targetDIFF["$group"] = $row[12];
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$ADAintense["$group"] = $row[13];
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$ADAavailonly["$group"] = $row[14];
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$TAPERtime["$group"] = $row[15];
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$CALLtime["$group"] = $row[16];
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$DIALtimeout["$group"] = $row[17];
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$DIALstatuses["$group"] = $row[18];
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$DIALstatuses["$group"] = (preg_replace("/ -$|^ /","",$DIALstatuses["$group"]));
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$DIALstatuses["$group"] = (preg_replace('/\s/', ', ', $DIALstatuses["$group"]));
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$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$VDhop["$group"] = $row[0];
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$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,agent_calls_today,agent_wait_today,agent_custtalk_today,agent_acw_today,agent_pause_today from vicidial_campaign_stats where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$DAleads["$group"] = $row[0];
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$callsTODAY["$group"] = $row[1];
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$dropsTODAY["$group"] = $row[2];
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$drpctTODAY["$group"] = $row[3];
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$diffONEMIN["$group"] = $row[4];
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$agentsONEMIN["$group"] = $row[5];
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$balanceFILL["$group"] = $row[6];
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$answersTODAY["$group"] = $row[7];
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$VSCcat1["$group"] = $row[8];
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$VSCcat1tally["$group"] = $row[9];
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$VSCcat2["$group"] = $row[10];
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$VSCcat2tally["$group"] = $row[11];
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$VSCcat3["$group"] = $row[12];
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$VSCcat3tally["$group"] = $row[13];
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$VSCcat4["$group"] = $row[14];
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$VSCcat4tally["$group"] = $row[15];
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$VSCagentcalls["$group"] = $row[16];
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$VSCagentwait["$group"] = $row[17];
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$VSCagentcust["$group"] = $row[18];
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$VSCagentacw["$group"] = $row[19];
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$VSCagentpause["$group"] = $row[20];
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$diffpctONEMIN = ( MathZDC($diffONEMIN["$group"], $agentsONEMIN["$group"]) * 100);
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$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
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$diffpctONEMIN_ary["$group"] = $diffpctONEMIN;
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$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$balanceSHORT["$group"] = $row[0];
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################################################################################
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### START calculating calls/agents
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################################################################################
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################################################################################
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###### OUTBOUND CALLS
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################################################################################
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if ($campaign_allow_inbound > 0)
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{
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$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
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$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
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$closer_campaigns = "'$closer_campaigns'";
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$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysqli_real_escape_string($link, $group) . "' and call_type='OUT') );";
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}
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else
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{
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if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
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else {$groupSQL = " and campaign_id='" . mysqli_real_escape_string($link, $group) . "'";}
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$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
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}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$parked_to_print = mysqli_num_rows($rslt);
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if ($parked_to_print > 0)
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{
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$i=0;
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$out_total["$group"]=0;
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$out_ring["$group"]=0;
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$out_live["$group"]=0;
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$in_ivr["$group"]=0;
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while ($i < $parked_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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if (preg_match("/LIVE/i",$row[0]))
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{$out_live["$group"]++;}
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else
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{
|
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if (preg_match("/IVR/i",$row[0]))
|
|
{$in_ivr["$group"]++;}
|
|
if (preg_match("/CLOSER/i",$row[0]))
|
|
{$nothing=1;}
|
|
else
|
|
{$out_ring["$group"]++;}
|
|
}
|
|
$out_total["$group"]++;
|
|
$i++;
|
|
}
|
|
|
|
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
|
|
}
|
|
|
|
###################################################################################
|
|
###### TIME ON SYSTEM
|
|
###################################################################################
|
|
|
|
$agent_incall["$group"]=0;
|
|
$agent_ready["$group"]=0;
|
|
$agent_paused["$group"]=0;
|
|
$agent_total["$group"]=0;
|
|
|
|
$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$talking_to_print = mysqli_num_rows($rslt);
|
|
if ($talking_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$agentcount=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/READY|PAUSED/i",$row[3]))
|
|
{
|
|
$row[5]=$row[6];
|
|
}
|
|
$Lstatus = $row[3];
|
|
$status = sprintf("%-6s", $row[3]);
|
|
if (!preg_match("/INCALL|QUEUE/i",$row[3]))
|
|
{$call_time_S = ($STARTtime - $row[6]);}
|
|
else
|
|
{$call_time_S = ($STARTtime - $row[5]);}
|
|
|
|
$call_time_M = MathZDC($call_time_S, 60);
|
|
$call_time_M = round($call_time_M, 2);
|
|
$call_time_M_int = intval("$call_time_M");
|
|
$call_time_SEC = ($call_time_M - $call_time_M_int);
|
|
$call_time_SEC = ($call_time_SEC * 60);
|
|
$call_time_SEC = round($call_time_SEC, 0);
|
|
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
|
|
$call_time_MS = "$call_time_M_int:$call_time_SEC";
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$G = ''; $EG = '';
|
|
if (preg_match("/PAUSED/i",$row[3]))
|
|
{
|
|
if ($call_time_M_int >= 30)
|
|
{$i++; continue;}
|
|
else
|
|
{
|
|
$agent_paused["$group"]++;
|
|
$agent_total["$group"]++;
|
|
}
|
|
}
|
|
|
|
if ( (preg_match("/INCALL/i",$status)) or (preg_match("/QUEUE/i",$status)) ) {$agent_incall["$group"]++; $agent_total["$group"]++;}
|
|
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) ) {$agent_ready["$group"]++; $agent_total["$group"]++;}
|
|
$agentcount++;
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
if ($VSCagentcalls > 0)
|
|
{
|
|
$avgpauseTODAY = MathZDC($VSCagentpause["$group"], $VSCagentcalls["$group"]);
|
|
$avgpauseTODAY = round($avgpauseTODAY, 0);
|
|
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
|
|
$avgpauseTODAY_ary["$group"]=$avgpauseTODAY;
|
|
|
|
$avgwaitTODAY = MathZDC($VSCagentwait["$group"], $VSCagentcalls["$group"]);
|
|
$avgwaitTODAY = round($avgwaitTODAY, 0);
|
|
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
|
|
$avgwaitTODAY_ary["$group"]=$avgwaitTODAY;
|
|
|
|
$avgcustTODAY = MathZDC($VSCagentcust["$group"], $VSCagentcalls["$group"]);
|
|
$avgcustTODAY = round($avgcustTODAY, 0);
|
|
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
|
|
$avgcustTODAY_ary["$group"]=$avgcustTODAY;
|
|
|
|
$avgacwTODAY = MathZDC($VSCagentacw["$group"], $VSCagentcalls["$group"]);
|
|
$avgacwTODAY = round($avgacwTODAY, 0);
|
|
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
|
|
$avgacwTODAY_ary["$group"]=$avgacwTODAY;
|
|
}
|
|
|
|
$k++;
|
|
}
|
|
$output_text.="\n";
|
|
|
|
# Output all arrays
|
|
$n=0;
|
|
$DIALlev_output='';
|
|
$DIALstatusA_output='';
|
|
$DIALstatusB_output='';
|
|
$DIALstatusC_output='';
|
|
$DIALstatusD_output='';
|
|
$DIALstatusE_output='';
|
|
$DIALorder_output='';
|
|
$DIALfilter_output='';
|
|
$HOPlev_output='';
|
|
$DIALmethod_output='';
|
|
$maxDIALlev_output='';
|
|
$DROPmax_output='';
|
|
$targetDIFF_output='';
|
|
$ADAintense_output='';
|
|
$ADAavailonly_output='';
|
|
$TAPERtime_output='';
|
|
$CALLtime_output='';
|
|
$DIALtimeout_output='';
|
|
$DIALstatuses_output='';
|
|
$VDhop_output='';
|
|
$DAleads_output='';
|
|
$callsTODAY_output='';
|
|
$dropsTODAY_output='';
|
|
$drpctTODAY_output='';
|
|
$diffONEMIN_output='';
|
|
$agentsONEMIN_output='';
|
|
$balanceFILL_output='';
|
|
$answersTODAY_output='';
|
|
$VSCcat1_output='';
|
|
$VSCcat1tally_output='';
|
|
$VSCcat2_output='';
|
|
$VSCcat2tally_output='';
|
|
$VSCcat3_output='';
|
|
$VSCcat3tally_output='';
|
|
$VSCcat4_output='';
|
|
$VSCcat4tally_output='';
|
|
$VSCagentcalls_output='';
|
|
$VSCagentwait_output='';
|
|
$VSCagentcust_output='';
|
|
$VSCagentacw_output='';
|
|
$VSCagentpause_output='';
|
|
$diffpctONEMIN_ary_output='';
|
|
$balanceSHORT_output='';
|
|
$out_total_output='';
|
|
$out_ring_output='';
|
|
$out_live_output='';
|
|
$in_ivr_output='';
|
|
$agent_incall_output='';
|
|
$agent_ready_output='';
|
|
$agent_paused_output='';
|
|
$agent_total_output='';
|
|
$avgpauseTODAY_ary_output='';
|
|
$avgwaitTODAY_ary_output='';
|
|
$avgcustTODAY_ary_output='';
|
|
$avgacwTODAY_ary_output='';
|
|
|
|
|
|
while ($n<$groups_to_print) {
|
|
# $DIALlev["$group"] = $row[0];
|
|
$DIALlev_output .= $DIALlev[$groups[$n]]."|";
|
|
$DIALstatusA_output .= $DIALstatusA[$groups[$n]]."|";
|
|
$DIALstatusB_output .= $DIALstatusB[$groups[$n]]."|";
|
|
$DIALstatusC_output .= $DIALstatusC[$groups[$n]]."|";
|
|
$DIALstatusD_output .= $DIALstatusD[$groups[$n]]."|";
|
|
$DIALstatusE_output .= $DIALstatusE[$groups[$n]]."|";
|
|
$DIALorder_output .= $DIALorder[$groups[$n]]."|";
|
|
$DIALfilter_output .= $DIALfilter[$groups[$n]]."|";
|
|
$HOPlev_output .= $HOPlev[$groups[$n]]."|";
|
|
$DIALmethod_output .= $DIALmethod[$groups[$n]]."|";
|
|
$maxDIALlev_output .= $maxDIALlev[$groups[$n]]."|";
|
|
$DROPmax_output .= $DROPmax[$groups[$n]]."|";
|
|
$targetDIFF_output .= $targetDIFF[$groups[$n]]."|";
|
|
$ADAintense_output .= $ADAintense[$groups[$n]]."|";
|
|
$ADAavailonly_output .= $ADAavailonly[$groups[$n]]."|";
|
|
$TAPERtime_output .= $TAPERtime[$groups[$n]]."|";
|
|
$CALLtime_output .= $CALLtime[$groups[$n]]."|";
|
|
$DIALtimeout_output .= $DIALtimeout[$groups[$n]]."|";
|
|
$DIALstatuses_output .= $DIALstatuses[$groups[$n]]."|";
|
|
$VDhop_output .= $VDhop[$groups[$n]]."|";
|
|
$DAleads_output .= $DAleads[$groups[$n]]."|";
|
|
$callsTODAY_output .= $callsTODAY[$groups[$n]]."|";
|
|
$dropsTODAY_output .= $dropsTODAY[$groups[$n]]."|";
|
|
$drpctTODAY_output .= $drpctTODAY[$groups[$n]]."|";
|
|
$diffONEMIN_output .= $diffONEMIN[$groups[$n]]."|";
|
|
$agentsONEMIN_output .= $agentsONEMIN[$groups[$n]]."|";
|
|
$balanceFILL_output .= $balanceFILL[$groups[$n]]."|";
|
|
$answersTODAY_output .= $answersTODAY[$groups[$n]]."|";
|
|
$VSCcat1_output .= $VSCcat1[$groups[$n]]."|";
|
|
$VSCcat1tally_output .= $VSCcat1tally[$groups[$n]]."|";
|
|
$VSCcat2_output .= $VSCcat2[$groups[$n]]."|";
|
|
$VSCcat2tally_output .= $VSCcat2tally[$groups[$n]]."|";
|
|
$VSCcat3_output .= $VSCcat3[$groups[$n]]."|";
|
|
$VSCcat3tally_output .= $VSCcat3tally[$groups[$n]]."|";
|
|
$VSCcat4_output .= $VSCcat4[$groups[$n]]."|";
|
|
$VSCcat4tally_output .= $VSCcat4tally[$groups[$n]]."|";
|
|
$VSCagentcalls_output .= $VSCagentcalls[$groups[$n]]."|";
|
|
$VSCagentwait_output .= $VSCagentwait[$groups[$n]]."|";
|
|
$VSCagentcust_output .= $VSCagentcust[$groups[$n]]."|";
|
|
$VSCagentacw_output .= $VSCagentacw[$groups[$n]]."|";
|
|
$VSCagentpause_output .= $VSCagentpause[$groups[$n]]."|";
|
|
$diffpctONEMIN_ary_output .= $diffpctONEMIN_ary[$groups[$n]]."|";
|
|
$balanceSHORT_output .= $balanceSHORT[$groups[$n]]."|";
|
|
$out_total_output .= $out_total[$groups[$n]]."|";
|
|
$out_ring_output .= $out_ring[$groups[$n]]."|";
|
|
$out_live_output .= $out_live[$groups[$n]]."|";
|
|
$in_ivr_output .= $in_ivr[$groups[$n]]."|";
|
|
$agent_incall_output .= $agent_incall[$groups[$n]]."|";
|
|
$agent_ready_output .= $agent_ready[$groups[$n]]."|";
|
|
$agent_paused_output .= $agent_paused[$groups[$n]]."|";
|
|
$agent_total_output .= $agent_total[$groups[$n]]."|";
|
|
$avgpauseTODAY_ary_output .= $avgpauseTODAY_ary[$groups[$n]]."|";
|
|
$avgwaitTODAY_ary_output .= $avgwaitTODAY_ary[$groups[$n]]."|";
|
|
$avgcustTODAY_ary_output .= $avgcustTODAY_ary[$groups[$n]]."|";
|
|
$avgacwTODAY_ary_output .= $avgacwTODAY_ary[$groups[$n]]."|";
|
|
$n++;
|
|
}
|
|
|
|
$DIALlev_output.="\n";
|
|
$DIALstatusA_output.="\n";
|
|
$DIALstatusB_output.="\n";
|
|
$DIALstatusC_output.="\n";
|
|
$DIALstatusD_output.="\n";
|
|
$DIALstatusE_output.="\n";
|
|
$DIALorder_output.="\n";
|
|
$DIALfilter_output.="\n";
|
|
$HOPlev_output.="\n";
|
|
$DIALmethod_output.="\n";
|
|
$maxDIALlev_output.="\n";
|
|
$DROPmax_output.="\n";
|
|
$targetDIFF_output.="\n";
|
|
$ADAintense_output.="\n";
|
|
$ADAavailonly_output.="\n";
|
|
$TAPERtime_output.="\n";
|
|
$CALLtime_output.="\n";
|
|
$DIALtimeout_output.="\n";
|
|
$DIALstatuses_output.="\n";
|
|
$VDhop_output.="\n";
|
|
$DAleads_output.="\n";
|
|
$callsTODAY_output.="\n";
|
|
$dropsTODAY_output.="\n";
|
|
$drpctTODAY_output.="\n";
|
|
$diffONEMIN_output.="\n";
|
|
$agentsONEMIN_output.="\n";
|
|
$balanceFILL_output.="\n";
|
|
$answersTODAY_output.="\n";
|
|
$VSCcat1_output.="\n";
|
|
$VSCcat1tally_output.="\n";
|
|
$VSCcat2_output.="\n";
|
|
$VSCcat2tally_output.="\n";
|
|
$VSCcat3_output.="\n";
|
|
$VSCcat3tally_output.="\n";
|
|
$VSCcat4_output.="\n";
|
|
$VSCcat4tally_output.="\n";
|
|
$VSCagentcalls_output.="\n";
|
|
$VSCagentwait_output.="\n";
|
|
$VSCagentcust_output.="\n";
|
|
$VSCagentacw_output.="\n";
|
|
$VSCagentpause_output.="\n";
|
|
$diffpctONEMIN_ary_output.="\n";
|
|
$balanceSHORT_output.="\n";
|
|
$out_total_output.="\n";
|
|
$out_ring_output.="\n";
|
|
$out_live_output.="\n";
|
|
$in_ivr_output.="\n";
|
|
$agent_incall_output.="\n";
|
|
$agent_ready_output.="\n";
|
|
$agent_paused_output.="\n";
|
|
$agent_total_output.="\n";
|
|
$avgpauseTODAY_ary_output.="\n";
|
|
$avgwaitTODAY_ary_output.="\n";
|
|
$avgcustTODAY_ary_output.="\n";
|
|
$avgacwTODAY_ary_output.="\n";
|
|
|
|
$output_text.=$DIALlev_output.$DIALstatusA_output.$DIALstatusB_output.$DIALstatusC_output.$DIALstatusD_output.$DIALstatusE_output.$DIALorder_output.$DIALfilter_output.$HOPlev_output.$DIALmethod_output.$maxDIALlev_output.$DROPmax_output.$targetDIFF_output.$ADAintense_output.$ADAavailonly_output.$TAPERtime_output.$CALLtime_output.$DIALtimeout_output.$DIALstatuses_output.$VDhop_output.$DAleads_output.$callsTODAY_output.$dropsTODAY_output.$drpctTODAY_output.$diffONEMIN_output.$agentsONEMIN_output.$balanceFILL_output.$answersTODAY_output.$VSCcat1_output.$VSCcat1tally_output.$VSCcat2_output.$VSCcat2tally_output.$VSCcat3_output.$VSCcat3tally_output.$VSCcat4_output.$VSCcat4tally_output.$VSCagentcalls_output.$VSCagentwait_output.$VSCagentcust_output.$VSCagentacw_output.$VSCagentpause_output.$diffpctONEMIN_ary_output.$balanceSHORT_output.$out_total_output.$out_ring_output.$out_live_output.$in_ivr_output.$agent_incall_output.$agent_ready_output.$agent_paused_output.$agent_total_output.$avgpauseTODAY_ary_output.$avgwaitTODAY_ary_output.$avgcustTODAY_ary_output.$avgacwTODAY_ary_output;
|
|
$output_text=preg_replace('/\|\n/', "\n", $output_text);
|
|
|
|
|
|
print $output_text; |